{"id":1953,"date":"2025-11-06T06:51:09","date_gmt":"2025-11-06T14:51:09","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=1953"},"modified":"2026-01-29T16:06:18","modified_gmt":"2026-01-29T07:06:18","slug":"support-requests-agentforce","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/support-requests-agentforce\/","title":{"rendered":"Agentforce\uac00 \ucc98\ub9ac\ud55c 200\ub9cc \uac74\uc758 \ub300\ud654, \uc774\ub294 \ub2e8\uc9c0 \uc2dc\uc791\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewBox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc2e4\uc9c8\uc801\uc778 \uc131\uacfc \uc99d\uba85<\/strong>: Agentforce\ub294 200\ub9cc \uac74 \uc774\uc0c1\uc758 \ub300\ud654\ub97c \ucc98\ub9ac\ud558\uba70 24\uc2dc\uac04 \uc2e0\uc18d\ud55c \uc11c\ube44\uc2a4\uc640 \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \ud6a8\uc728\ud654\ub97c \ub3d9\uc2dc\uc5d0 \ub2ec\uc131\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ud1b5\ud569 \ud50c\ub7ab\ud3fc \uae30\ubc18 \uc9c0\ub2a5<\/strong>: Data 360\uacfc \uc544\ud2c0\ub77c\uc2a4 \ucd94\ub860 \uc5d4\uc9c4\uc744 \ud1b5\ud574 \uc815\ud615\u00b7\ube44\uc815\ud615 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \uc815\uad50\ud558\uace0 \uac1c\uc778\ud654\ub41c \ub2e4\uad6d\uc5b4 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uace0\uac1d \uacbd\ud5d8 \uc911\uc2ec \uc124\uacc4<\/strong>: \ub2e8\uc21c\ud788 \uc815\ud655\ud55c \uc815\ub2f5\uc744 \ub9de\ud788\ub294 \uac83\uc744 \ub118\uc5b4 \uacf5\uac10\uacfc \ub9e5\ub77d\uc744 \ubc18\uc601\ud558\ub294 &#8216;\uc11c\ube44\uc2a4 \uc0ac\uc774\ud074&#8217;\ub85c \uace0\uac1d\uacfc\uc758 \uc2e0\ub8b0\ub97c \uad6c\ucd95\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<footer class=\"wp-block-salesforce-blog-key-takeaways__footer\">\n\t\t\t\t\tThis summary was created with AI and reviewed by an editor.\t\t\t\t<\/footer>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<p><\/p>\n\n\n\n<p>2024\ub144 10\uc6d4, Salesforce Help \uc0ac\uc774\ud2b8\uc5d0 Agentforce\ub97c \ub860\uce6d\ud588\uc744 \ub54c, \uc6b0\ub9ac\uc758 \ubaa9\ud45c\ub294 \uc138\uacc4 \ucd5c\uace0 \uc218\uc900\uc758 \uc5d0\uc774\uc804\ud2f1 \uc11c\ube44\uc2a4(Agentic Service)\uc758 \uae30\uc900\uc744 \uc138\uc6b0\ub294 \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e4. Agentforce\ub294 Salesforce \ub3c4\uc6c0\ub9d0 \uc0ac\uc774\ud2b8\uc5d0\uc11c \uace0\uac1d\uc744 \uc9c1\uc811 \uc9c0\uc6d0\ud558\ub294 AI \uc5d0\uc774\uc804\ud2b8\ub85c, \ud1b5\ud569\ub41c \ub370\uc774\ud130\uc5d0 \uae30\ubc18\ud574 \uc790\uc5f0\uc5b4\ub85c \uc9c8\ubb38\uc5d0 \ub2f5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 24\uc2dc\uac04 \ub0b4\ub0b4 \uc2e0\uc18d\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub3d9\uc2dc\uc5d0, \uc0c1\ub2f4\uc6d0\ub4e4\uc774 \ub354 \ubcf5\uc7a1\ud55c \ubb38\uc81c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uace0\uac1d \uc131\uacf5\uc5d0 \ub300\ud55c \uc6b0\ub9ac\uc758 \uc811\uadfc \ubc29\uc2dd\uc740 \uc5b8\uc81c\ub098 &#8216;\uc774\uc9c0 \uc564 \uc5d1\uc2a4\ud37c\ud2b8(Easy and Expert)&#8217; \uc6d0\uce59\uc5d0 \ubfcc\ub9ac\ub97c \ub450\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc989, \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc774 \uc218\uc6d4\ud574\uc57c \ud558\uba70(Easy), \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc804\ubb38\uac00 \uc218\uc900\uc758 \uac00\uc774\ub4dc(Expert)\uac00 \ub4b7\ubc1b\uce68\ub418\uc5b4\uc57c \ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ube44\uc804\uc740 \uc9c1\uad00\uc801\uc778 \ub514\uc790\uc778, \uae4a\uc774 \uc788\ub294 \uc81c\ud488 \uc9c0\uc2dd, \uadf8\ub9ac\uace0 \uc0ac\uc6a9\uc790\uc758 \ub9e5\ub77d\uc774 \uc870\ud654\ub97c \uc774\ub8e8\uc5b4, \ucd5c\uc18c\ud55c\uc758 \ub178\ub825\uc73c\ub85c\ub3c4 \ube60\ub974\uace0 \ud655\uc2e0 \uc788\ub294 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \ud604\uc2e4\uc774 \ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud604\uc7ac Agentforce\ub294 200\ub9cc \uac74 \uc774\uc0c1\uc758 \ub300\ud654\ub97c \ucc98\ub9ac\ud588\uc73c\uba70, \ub3c4\uc785 \uc18d\ub3c4\ub294 \uacc4\uc18d\ud574\uc11c \ube68\ub77c\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub300\uae30 \uc74c\uc545\uc744 \ub4e3\uac70\ub098, \uc88c\uc808\uac10\uc744 \ub290\ub07c\uac70\ub098, \ub2e4\ub978 \ubd80\uc11c\ub85c \uc804\ud654\uac00 \ub118\uc5b4\uac00\ub294 \ubd88\ud3b8\ud568 \uc5c6\uc774 Agentforce\uac00 \ube60\ub974\uace0 \uc815\ud655\ud558\uba70 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud55c 200\ub9cc \ubc88\uc758 \uc21c\uac04\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uadf8\uc800 \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c \ubc14\ub85c \uadf8 \uc21c\uac04\uc5d0 \uc2e4\uc9c8\uc801\uc778 \ub3c4\uc6c0\uc744 \uc900 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ub610\ud55c Agentforce\ub294 <a href=\"https:\/\/www.salesforce.com\/blog\/start-working-with-ai\/\">\ub0b4\ubd80 \ud300\uc758 \uc5c5\ubb34 \ubc29\uc2dd\ub3c4 \ubcc0\ud654\uc2dc\ud0a4\uace0<\/a> \uc788\uc2b5\ub2c8\ub2e4. \uc77c\uc0c1\uc801\uc774\uace0 \ubc18\ubcf5\uc801\uc778 \uc9c0\uc6d0 \uc9c8\ubb38\uc5d0 \ub300\uc2e0 \ub2f5\ud568\uc73c\ub85c\uc368, \uc9c0\uc6d0 \ubc0f \uc131\uacf5 \ud300\uc774 \uc790\uc2e0\ub4e4\uc774 \uac00\uc7a5 \uc798\ud558\ub294 \uc77c\uc778 \ubcf5\uc7a1\ud55c \ubb38\uc81c \ud574\uacb0, \uc2ec\ub3c4 \uc788\ub294 \uace0\uac1d \uad00\uacc4 \uad6c\ucd95, \uc7a5\uae30\uc801 \uac00\uce58 \ucc3d\ucd9c&#8217;\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ud574\uc90d\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc774\ub7ec\ud55c \ubcc0\ud654\uac00 \uc6b0\ub9ac \ud300\uc744 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc120\uc81c\uc801\uc774\uace0 \uc804\ub7b5\uc801\uc774\uba70 \uc601\ud5a5\ub825 \uc788\uac8c \ub9cc\ub4e4\uace0 \uc788\uc74c\uc744 \uc9c1\uc811 \ubaa9\uaca9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub2e8\uc21c\ud55c \ud6a8\uc728\uc131 \ud5a5\uc0c1\uc744 \ub118\uc5b4, <a href=\"https:\/\/www.salesforce.com\/blog\/agentforce-on-help\">\uc6b0\ub9ac \ud300\uc758 \uc5ed\ub7c9(Capacity) \uc790\uccb4\ub97c \ud655\uc7a5<\/a>\ud558\ub294 \uc77c\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<iframe loading=\"lazy\" class=\"vidyard_iframe\" title=\"Salesforce on Salesforce - Help Site\" src=\"\/\/play.vidyard.com\/okQGpok9dzevgWW9T5YHkq.html?\" width=\"640\" height=\"360\" scrolling=\"no\" frameborder=\"0\" allowtransparency=\"true\" allowfullscreen referrerpolicy=\"no-referrer-when-downgrade\"><\/iframe>\n\n\n\n<p><\/p>\n\n\n\n<p>Agentforce \ub355\ubd84\uc5d0 \uace0\uac1d\ub4e4\uc740 \uc774\uc804\ubcf4\ub2e4 \ub354 \uc27d\uace0 \ube60\ub974\uac8c \uad81\uae08\ud55c \uc810\uc744 \ud574\uacb0\ud558\uace0 \ubb38\uc81c\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4\ub97c \ubc1c\uc804\uc2dc\ud0a4\ub294 \ub370 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\uc560\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201c\ubcf4\ud1b5\uc740 \uc815\ub2f5\uc744 \ucc3e\uc73c\ub824\uace0 \ucee4\ubba4\ub2c8\ud2f0 \ud398\uc774\uc9c0\uc5d0\uc11c \uc11c\ub108 \uac1c, \ub9ce\uac8c\ub294 \ub300\uc5ec\uc12f \uac1c\uc758 \uac8c\uc2dc\ubb3c\uc744 \uc77c\uc77c\uc774 \uc77d\uc5b4\uc57c\ub9cc \ud588\uc5b4\uc694. \ud558\uc9c0\ub9cc \uc774\uc81c\ub294 \uadf8 \uc218\ub9ce\uc740 \uc815\ubcf4 \uc0ac\uc774\uc5d0\uc11c \ud5e4\ub9ec \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc218\ub9ce\uc740 \ub9c8\uac10 \uae30\ud55c\uc5d0 \ucad3\uae30\ub294 \uc0c1\ud669\uc5d0\uc11c \uc774\uac74 \uc815\ub9d0 \uac8c\uc784 \uccb4\uc778\uc800\uc785\ub2c8\ub2e4.\u201d<\/p>\n<\/blockquote>\n<span class=\"citation-role\">Misty Fierro, \uacf5\ub3d9 \ucc3d\uc5c5\uc790, Change Authority (Salesforce \ucee8\uc124\ud305 \ud30c\ud2b8\ub108)\u00a0<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fsupport-requests-agentforce%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Agentforce%EA%B0%80%20%EC%B2%98%EB%A6%AC%ED%95%9C%20200%EB%A7%8C%20%EA%B1%B4%EC%9D%98%20%EB%8C%80%ED%99%94%2C%20%EC%9D%B4%EB%8A%94%20%EB%8B%A8%EC%A7%80%20%EC%8B%9C%EC%9E%91%EC%97%90%20%EB%B6%88%EA%B3%BC%ED%95%A9%EB%8B%88%EB%8B%A4\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 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class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Agentforce\uac00 \ucc98\ub9ac\ud55c 200\ub9cc \uac74\uc758 \ub300\ud654, \uc774\ub294 \ub2e8\uc9c0 \uc2dc\uc791\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4\" https:\/\/www.salesforce.com\/kr\/blog\/support-requests-agentforce\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p><\/p>\n\n\n\n<p>Agentforce\ub294 \ub300\ud654\uc758 \uc591\uc774\ub098 \uc2dc\uac04\ub300\uc5d0 \uad00\uacc4\uc5c6\uc774, \uc2e0\ub8b0\ub098 \uace0\uac1d \uacbd\ud5d8\uc744 \ud0c0\ud611\ud558\uc9c0 \uc54a\uace0\ub3c4 \uace0\ud488\uc9c8\uc758 \uc758\ubbf8 \uc788\ub294 \uc11c\ube44\uc2a4\ub97c \ub300\uaddc\ubaa8\ub85c \ud655\uc7a5\ud560 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\uc791\ub3d9-\uc6d0\ub9ac\">\uc791\ub3d9 \uc6d0\ub9ac<\/h2>\n\n\n\n<p>Agentforce\uac00 \ube60\ub974\uace0 \uc815\ud655\ud55c \uc774\uc720\ub294 Salesforce\uc758 \uae4a\uac8c \ud1b5\ud569\ub41c \ud50c\ub7ab\ud3fc\uc744 \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub418\uc5c8\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ub370\uc774\ud130, \uba54\ud0c0\ub370\uc774\ud130, API, \uadf8\ub9ac\uace0 \uc5d0\uc774\uc804\ud2b8\ub97c \ud558\ub098\ub85c \uc5f0\uacb0\ud558\uc5ec \ubaa8\ub4e0 \uace0\uac1d \uc694\uccad\uc5d0 \ub300\ud574 \uc2e0\uc18d\ud558\uace0 \uc548\uc804\ud558\uba70 \ub300\uaddc\ubaa8\ub85c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>Data 360\uc744 \uae30\ubc18\uc73c\ub85c \ud558\ub294 Agentforce\ub294 \uace0\uac1d \uacc4\uc815 \uc774\ub825 \ubc0f \uc81c\ud488 \uc0ac\uc6a9 \ud604\ud669\uacfc \uac19\uc740 \uc815\ud615 \ub370\uc774\ud130\ubfd0\ub9cc \uc544\ub2c8\ub77c, \uc9c0\uc2dd \ubca0\uc774\uc2a4 \uae30\uc0ac \ubc0f \uc81c\ud488 \ubb38\uc11c\uc640 \uac19\uc740 \ube44\uc815\ud615 \ucf58\ud150\uce20\ub97c \ubaa8\ub450 \ubd84\uc11d\ud558\uc5ec \uc815\uad50\ud558\uace0 \uac1c\uc778\ud654\ub41c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae4a\uc774 \uc788\ub294 \uc774\ud574\ub825\uc740 <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-a-reasoning-engine\/atlas\/\">\uc544\ud2c0\ub77c\uc2a4 \ucd94\ub860 \uc5d4\uc9c4<\/a>(Atlas Reasoning Engine)\uc5d0\uc11c \ube44\ub86f\ub418\ub294\ub370, \uc774 \uc5d4\uc9c4\uc740 \ud504\ub86c\ud504\ud2b8, \ucf54\ub4dc, \uadf8\ub9ac\uace0 LLM \ud638\ucd9c\uc744 \uc870\uc728\ud558\uc5ec \uc758\ub3c4\ub97c \ubd84\ub958\ud558\uace0 \uc815\uc758\ub41c \uc8fc\uc81c, \uc9c0\uce68 \ubc0f \uc561\uc158\uc744 \uc0ac\uc6a9\ud574 \ud589\ub3d9\uc744 \uac00\uc774\ub4dc\ud569\ub2c8\ub2e4. \uc6d0\ubcf8 \ucf58\ud150\uce20\ub294 \uc5ec\uc804\ud788 \uc601\uc5b4\ub85c \ub418\uc5b4 \uc788\uc9c0\ub9cc, Agentforce\ub294 \uc5ec\ub7ec \uc5b8\uc5b4\ub97c \uc774\ud574\ud558\uace0 \uc751\ub2f5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub355\ubd84\uc5d0 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4dc\ub294 \ubc88\uc5ed \uacfc\uc815 \uc5c6\uc774\ub3c4 \uc77c\ubcf8\uc5b4 \ub3c4\uc6c0\ub9d0 \uc11c\ube44\uc2a4\ub97c \ucd9c\uc2dc\ud560 \uc218 \uc788\uc5c8\uc73c\uba70, \uace7 \ub354 \ub9ce\uc740 \uc5b8\uc5b4\uac00 \ucd94\uac00\ub420 \uc608\uc815\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc0c8\ub85c\uc6b4 <a href=\"https:\/\/www.salesforce.com\/agentforce\/command-center\/\">Agentforce \uad00\uce21\uc131(Observability)<\/a> \uae30\ub2a5\uc744 \ud1b5\ud574 \uc131\ub2a5\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ucd94\uc801\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uc5f0 \uc2dc\uac04, \uc0c1\ub2f4\uc6d0 \uc5f0\uacb0, \uc624\ub958\uc5d0 \ub300\ud55c \uc138\ubd80 \uc9c0\ud45c\uc640 \uc2e4\uc2dc\uac04 \uc54c\ub9bc\uc744 \ud65c\uc6a9\ud558\uc5ec \ucf58\ud150\uce20\uc758 \uacf5\ubc31\uc744 \uc2dd\ubcc4\ud558\uace0 \ud504\ub86c\ud504\ud2b8\ub97c \uc870\uc815\ud558\uba70, Agentforce\uac00 \ud56d\uc0c1 \uc6d0\ud65c\ud558\uac8c \uc791\ub3d9\ud558\ub3c4\ub85d \uc720\uc9c0\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\uc6b0\ub9ac\uac00-\ubc30\uc6b4-\uac83\"><strong>\uc6b0\ub9ac\uac00 \ubc30\uc6b4 \uac83<\/strong><\/h2>\n\n\n\n<p>200\ub9cc \uac74\uc758 \ub300\ud654\ub97c \uac70\uce58\uba70 \uc6b0\ub9ac\ub294 &#8220;\uc2a4\ud30c\uac8c\ud2f0 \uc694\ub9ac\ubc95\uc740 \ubb54\uac00\uc694?&#8221;\ubd80\ud130 &#8220;\ud799\ud569 \uac00\uc0ac\ub85c\ub9cc \ub300\ub2f5\ud574\uc918&#8221;\ub77c\ub294 \uc694\uccad\uae4c\uc9c0, \uc815\ub9d0 \ubcc4\uc758\ubcc4 \uacbd\ud5d8\uc744 \ub2e4 \ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ub7f0 \uc608\uc0c1\uce58 \ubabb\ud55c \ud504\ub86c\ud504\ud2b8\ub4e4 \uc0ac\uc774\uc5d0\uc11c \uc6b0\ub9ac\ub294 \uc544\uc8fc \uac12\uc9c4 \uad50\ud6c8\ub4e4\uc744 \uc5bb\uc5c8\uc2b5\ub2c8\ub2e4. \uac00\uc7a5 \uc911\uc694\ud55c \uad50\ud6c8\uc740 \ubb34\uc5c7\uc77c\uae4c\uc694? \ubc14\ub85c Agentforce\uac00 \uc6b0\ub9ac\uc758 \uac00\uc7a5 \ub6f0\uc5b4\ub09c \uc9c1\uc6d0\ub9cc\ud07c\uc774\ub098 \uc2e0\ub8b0\ud560 \uc218 \uc788\uace0 \ud1b5\ucc30\ub825 \uc788\uc5b4\uc57c \ud55c\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \ub611\ub611\ud55c \uac83\uc740 \uae30\ubcf8\uc774\uace0, \uace0\uac1d \uc911\uc2ec\uc758 \ud6cc\ub96d\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc744 \uac16\ucdb0\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc6b0\ub9ac\ub294 \ube60\ub974\uac8c \ubc30\uc6b0\uace0 \ubc18\ubcf5\ud558\uba70 \uac1c\uc120\ud558\uae30 \uc704\ud574, \ud55c\uc815\ub41c \ubc94\uc704\uc758 \ucd9c\uc2dc\uc640 \ud0c0\uac9f\ud305\ub41c \ucf58\ud150\uce20\ub85c \uc791\uac8c \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ud604\uc7ac Agentforce\ub294 \uad11\ubc94\uc704\ud55c \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \uaddc\ubaa8\uc5d0 \ub9de\ub294 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ub2e4\uad6d\uc5b4 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ubaa8\ub4e0 \uc870\uc9c1\uc774 \uc11c\ube44\uc2a4 \uc804\ub7b5\uc5d0 AI\ub97c \ub3c4\uc785\ud560 \ub54c \uace0\ub824\ud574\uc57c \ud560 \ub450 \uac00\uc9c0 \ubaa8\ubc94 \uc0ac\ub840\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-\uace0\uc815\ub41c-\uc2dc\ub098\ub9ac\uc624\uac00-\uc544\ub2cc-\ub3d9\uc801-\uc9c0\ub2a5\uc73c\ub85c-\uc5d0\uc774\uc804\ud2b8\ub97c-\uad6c\ub3d9\ud558-\uc138\uc694\"><strong>1. \uace0\uc815\ub41c \uc2dc\ub098\ub9ac\uc624\uac00 \uc544\ub2cc \ub3d9\uc801 \uc9c0\ub2a5\uc73c\ub85c \uc5d0\uc774\uc804\ud2b8\ub97c \uad6c\ub3d9\ud558<\/strong>\uc138\uc694<\/h3>\n\n\n\n<p>\ud6a8\uacfc\uc801\uc778 AI \uc5d0\uc774\uc804\ud2b8\ub97c \uad6c\ucd95\ud558\ub824\uba74 \uc815\ud615 \ub370\uc774\ud130\uc640 \ube44\uc815\ud615 \ub370\uc774\ud130\ub97c \uacb0\ud569\ud558\uace0, \uc0ac\uc6a9\uc790\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uba70, \ud53c\ub4dc\ubc31\uacfc \ubd84\uc11d\uc744 \ud1b5\ud574 \ub04a\uc784\uc5c6\uc774 \uc9c4\ud654\ud574\uc57c \ud569\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc774 \uacfc\uc815\uc744 &#8216;\uc9c0\uc2dd \uc0ac\uc774\ud074(Knowledge Cycle)&#8217;\uc774\ub77c \ubd80\ub974\uba70, \uc774\uac83\uc774 \ubc14\ub85c Agentforce\uac00 \ub300\uaddc\ubaa8 \ud658\uacbd\uc5d0\uc11c\ub3c4 \uc815\ud655\ud558\uace0 \ub9e5\ub77d\uc5d0 \ub9de\ub294 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ube44\uacb0\uc785\ub2c8\ub2e4. \uc774\ub294 \ub2e8\uc21c\ud788 \uace0\uc815\ub41c \uc9c0\uc2dd \ubca0\uc774\uc2a4\ub97c \uad6c\ucd95\ud558\ub294 \uc218\uc900\uc744 \ud6e8\uc52c \ub6f0\uc5b4\ub118\ub294 \uc77c\uc785\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ud30c\uc77c\ub7ff \ub2e8\uacc4\ub97c \uac70\uce58\uba70 \uc8fc\uac04 \uc131\ub2a5 \uac80\ud1a0, \uc2e4\uc2dc\uac04 \ubaa8\ub2c8\ud130\ub9c1, AI \uae30\ubc18 \ud3c9\uac00 \ub3c4\uad6c\ub97c \ub3c4\uc785\ud558\uc5ec \ub2f5\ubcc0\uc758 \ud488\uc9c8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ud14c\uc2a4\ud2b8\ud558\uace0 \uc870\uc815\ud588\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c \uc0ac\uc6a9 \ub370\uc774\ud130\uc640 \uc0ac\ub78c\uc758 \uac80\ud1a0\ub97c \ubc14\ud0d5\uc73c\ub85c \ucf58\ud150\uce20\ub97c \uc5c5\ub370\uc774\ud2b8\ud558\uace0, \ud504\ub86c\ud504\ud2b8\ub97c \ub2e4\ub4ec\uc73c\uba70, \uac80\uc0c9 \uc54c\uace0\ub9ac\uc998\uc744 \ubbf8\uc138 \uc870\uc815\ud588\uc2b5\ub2c8\ub2e4. \uc624\ub298\ub0a0 \uc774\ub7ec\ud55c \uc801\uc751\ud615 \uc778\ud504\ub77c\ub294 Agentforce \ub0b4\ubd80\uc5d0\uc11c \uc9c1\uc811 \uc791\ub3d9\ud558\uba70 \ub9e4 \uc0c1\ud638\uc791\uc6a9\ub9c8\ub2e4 \uc131\ub2a5\uc744 \uc2a4\uc2a4\ub85c \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n\n\n\n<p>\ud558\uc9c0\ub9cc \uc815\ud655\ud55c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc740 \uc808\ubc18\uc758 \uc131\uacf5\uc77c \ubfd0\uc785\ub2c8\ub2e4. \uace0\uac1d\uc744 \uc9c4\uc815\uc73c\ub85c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574\uc11c\ub294 \uc5d0\uc774\uc804\ud2b8\uac00 \uc0c1\ud669\uc744 \ubc18\uc601\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uc751\ub2f5\ud574\uc57c \ud558\uba70, \uc801\uc808\ud55c \ub9e5\ub77d\uacfc \uc5b4\uc870, \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc5ec \ubb38\uc81c\ub97c \uc9c4\uc804\uc2dc\ucf1c\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-\uc2dc\uc791\ubd80\ud130-\uace0\uac1d-\uacbd\ud5d8-ux-\uc744-\uc911\uc2ec\uc73c\ub85c-\uc124\uacc4\ud558\uc138\uc694\"><strong>2. <\/strong>\uc2dc\uc791\ubd80\ud130 \uace0\uac1d \uacbd\ud5d8(UX)\uc744 \uc911\uc2ec\uc73c\ub85c \uc124\uacc4\ud558\uc138\uc694<\/h3>\n\n\n\n<p>\uc11c\ube44\uc2a4 \uc0ac\uc774\ud074(Service Cycle)\uc740 \uc5d0\uc774\uc804\ud2b8\uac00 \uc54c\uace0 \uc788\ub294 \uc815\ub2f5 \uadf8 \uc774\uc0c1\uc758 \uac00\uce58, \uc989 \uc5d0\uc774\uc804\ud2b8\uac00 \uc0ac\ub78c\ub4e4\uc5d0\uac8c \uc5b4\ub5a4 <strong><em>&#8216;<\/em><\/strong><em>\uae30\ubd84&#8217;<\/em>\uc744 \ub290\ub07c\uac8c \ud558\ub290\ub0d0\uc5d0 \uad00\ud55c \uac83\uc785\ub2c8\ub2e4. \uc6b0\ub9ac\uac00 \ubc30\uc6b4 \ud575\uc2ec \uad50\ud6c8 \uc911 \ud558\ub098\ub294, \uc815\ub2f5\uc744 \ub9de\ud788\ub354\ub77c\ub3c4 \uc804\ub2ec \ubc29\uc2dd\uc774 \uc798\ubabb\ub418\uba74 \uc544\ubb34\ub7f0 \uc758\ubbf8\uac00 \uc5c6\ub2e4\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4. <\/p>\n\n\n\n<p>\uc6b0\ub9ac\uac00 \uc0c1\ub2f4\uc6d0\ub4e4\uc5d0\uac8c \uacf5\uac10\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \ud558\ub3c4\ub85d \uad50\uc721\ud558\ub294 \uac83\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c, Agentforce \uc5ed\uc2dc \ub9e5\ub77d\uc744 \uc778\uc2dd\ud558\uace0 \uc801\uc808\ud558\uac8c \uc751\ub2f5\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ub9e4\uc6b0 \uae34\ubc15\ud55c \uc0c1\ud669\uc778 &#8216;Salesforce \uc11c\ube44\uc2a4 \uc911\ub2e8&#8217;\uc744 \uc2e0\uace0\ud55c \uace0\uac1d\uc5d0\uac8c \uc5d0\uc774\uc804\ud2b8\ub294 \uace7\ubc14\ub85c \ud574\uacb0 \ubc29\ubc95\ubd80\ud130 \ub298\uc5b4\ub193\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ub300\uc2e0 &#8220;\ubd88\ud3b8\uc744 \ub4dc\ub824 \uc8c4\uc1a1\ud569\ub2c8\ub2e4&#8221;\ub77c\ub294 \uacf5\uac10\uc758 \ub9d0\ub85c \uc2dc\uc791\ud558\uace0, &#8220;\ucd5c\ub300\ud55c \ube68\ub9ac \uc804\ubb38 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc5f0\uacb0\ud574 \ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4&#8221;\ub77c\uba70 \uae34\ubc15\ud568\uc744 \uc778\uc9c0\ud558\uace0 \uc788\uc74c\uc744 \uc54c\ub9bd\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc751\ub2f5\uc740 \ub2e8\uc21c\ud55c \uc815\ud655\uc131\uc744 \ub118\uc5b4, \uc2e0\ub8b0\ub97c \uc313\uace0 \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \uc9c4\uc815\uc73c\ub85c \ubc18\uc601\ud558\ub294 \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uc77c\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Agentforce\uc758 \uc2e4\uc81c \uc131\uacfc\ub97c \ud655\uc778\ud574 \ubcf4\uc138\uc694<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\uc6b0\ub9ac\ub294 \ub9e4\uc77c Salesforce \uace0\uac1d\uc744 \uc9c0\uc6d0\ud558\ub294 \ub370 Agentforce\ub97c \uc9c1\uc811 \ud65c\uc6a9\ud558\uace0 \uc788\uc73c\uba70, \uc2e4\uc81c \uc131\ub2a5\uc774 \uc5b4\ub5bb\uac8c \ubc1c\ud718\ub418\uace0 \uc788\ub294\uc9c0 \uc99d\uba85\ud558\uae30 \uc704\ud574 \uc6b0\ub9ac\uc758 \uc131\uacfc \ub370\uc774\ud130\ub97c \ud22c\uba85\ud558\uac8c \uacf5\uac1c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/kr\/agentforce\/use-cases\/customer-zero\/\">\uc2e4\uc2dc\uac04 \uc131\uacfc \ud0d0\uc0c9\ud558\uae30<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\ud5a5\ud6c4-\uacc4\ud68d\">\ud5a5\ud6c4 \uacc4\ud68d<\/h2>\n\n\n\n<p>200\ub9cc \uac74\uc758 \ub300\ud654\ub294 \uc2dc\uc791\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uc744 \ubc14\ud0d5\uc73c\ub85c, \ub3c4\uc6c0\ub9d0 \uacbd\ud5d8\uc744 \ub354\uc6b1 \uc9c1\uad00\uc801\uc774\uace0 \uc811\uadfc\ud558\uae30 \uc26c\uc6b0\uba70 \uac00\uce58 \uc788\uac8c \ub9cc\ub4e4\uc5b4 \uc904 \uc138 \uac00\uc9c0 \ud601\uc2e0 \uae30\uc220\uc744 \uac1c\ubc1c\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\uc5b8\uc5b4-\ud655\uc7a5\">\uc5b8\uc5b4 \ud655\uc7a5<\/h3>\n\n\n\n<p>Agentforce\ub294 \uc774\uc81c \ud504\ub791\uc2a4\uc5b4, \ub3c5\uc77c\uc5b4, \uc774\ud0c8\ub9ac\uc544\uc5b4, \uc77c\ubcf8\uc5b4, \ud3ec\ub974\ud22c\uac08\uc5b4, \uc2a4\ud398\uc778\uc5b4\ub97c \uc9c0\uc6d0\ud558\uba70, \uace7 \ub354 \ub9ce\uc740 \uc5b8\uc5b4\uac00 \ucd94\uac00\ub420 \uc608\uc815\uc785\ub2c8\ub2e4. \uc9c0\ub09c 6\uc6d4 20\uc77c \ucd9c\uc2dc\ub41c \uc77c\ubcf8\uc5b4 \uc11c\ube44\uc2a4\ub294 \uc774\ubbf8 5\ub9cc \uac74 \uc774\uc0c1\uc758 \ub300\ud654\ub97c \ucc98\ub9ac\ud558\uba70 77%\ub77c\ub294 \uc778\uc0c1\uc801\uc778 \ud574\uacb0\ub960\uc744 \uae30\ub85d\ud588\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 Agentforce\uac00 \uc601\uc5b4 \uc6d0\ubcf8 \ucf58\ud150\uce20\ub97c \ubc14\ud0d5\uc73c\ub85c \uace0\uac1d\uc758 \uc5b8\uc5b4\ub97c \uc9c1\uc811 \uc774\ud574\ud558\uace0 \uc751\ub2f5\ud558\uae30 \ub54c\ubb38\uc5d0, \uc6b0\ub9ac \uce21\uc5d0\uc11c \uace0\ud1b5\uc2a4\ub7ec\uc6b4 \ubc88\uc5ed \uc791\uc5c5\uc744 \uac70\uce60 \ud544\uc694\uac00 \uc804\ud600 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\uc74c\uc131-\uc9c0\uc6d0\">\uc74c\uc131 \uc9c0\uc6d0<\/h3>\n\n\n\n<p>\uc0c8\ub85c\uc6b4 \uc74c\uc131 \uae30\ub2a5\uc744 \ud1b5\ud574 \uc11c\ube44\uc2a4\ub97c \ub354\uc6b1 \uc790\uc5f0\uc2a4\ub7fd\uace0 \uc811\uadfc\ud558\uae30 \uc27d\uac8c \ub9cc\ub4e4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubaa8\ubc14\uc77c \ucd5c\uc801\ud654\uc640 \uacb0\ud569\ub41c \uc774 \uae30\ub2a5\uc740 \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \uc9c4\uc815\ud55c \ub300\ud654\ud615 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\ucd08\uac1c\uc778\ud654\">\ucd08\uac1c\uc778\ud654<\/h3>\n\n\n\n<p>Salesforce \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec Agentforce\ub294 \uc120\uc81c\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uac83\uc785\ub2c8\ub2e4. \ucd5c\uc801\uc758 \ub2e4\uc74c \ud589\ub3d9 \uc81c\uc548\ubd80\ud130 \uac1c\uc120\ub41c \ucf00\uc774\uc2a4 \uad00\ub9ac \ubc0f \uc608\uc57d \uc77c\uc815 \uc7a1\uae30\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, \uac01 \uace0\uac1d\uc758 \uad6c\uccb4\uc801\uc778 \uc694\uad6c\uc0ac\ud56d\uc5d0 \ub9de\ucdb0 \ucd5c\uc801\ud654\ub41c \ub300\uc751\uc774 \uac00\ub2a5\ud574\uc9d1\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-200\ub9cc-\uac74-\uadf8-\uc774\uc0c1\uc758-\uc5ec\uc815\">200\ub9cc \uac74, \uadf8 \uc774\uc0c1\uc758 \uc5ec\uc815<\/h2>\n\n\n\n<p>\uc774\ubc88 \uc774\uc815\ud45c\ub294 \uc6b0\ub9ac\uac00 \uc99d\uba85\ud558\uace0\uc790 \ud588\ub358 \ud575\uc2ec, \uc989 AI\uac00 \uc138\uacc4\uc801 \uc218\uc900\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ub9ac\uc18c\uc2a4 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud560 \uc218 \uc788\ub2e4\ub294 \uc0ac\uc2e4\uc744 \ud655\uace0\ud788 \ud574\uc8fc\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc6b0\ub9ac\ub294 Agentforce\uac00 \uc5b4\ub5bb\uac8c \uc694\uccad\uc744 \uc2e0\uc18d\ud558\uace0 \uc815\ud655\ud558\uac8c \ud574\uacb0\ud558\ub294\uc9c0, \uadf8\ub9ac\uace0 \uc6b0\ub9ac \ud300\uc774 \ub354 \ubcf5\uc7a1\ud558\uace0 \uac00\uce58 \uc788\ub294 \uc0c1\ud638\uc791\uc6a9\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \uc5b4\ub5bb\uac8c \uc5ec\ub825\uc744 \ub9cc\ub4e4\uc5b4\uc8fc\ub294\uc9c0 \ud655\uc778\ud588\uc2b5\ub2c8\ub2e4. \uc9c0\ub2a5\uc801\uc778 \ub2f5\ubcc0\uc744 \ub9cc\ub4dc\ub294 &#8216;\uc9c0\uc2dd \uc0ac\uc774\ud074(Knowledge Cycle)&#8217;\uacfc \ubc30\ub824 \uae4a\uc740 \uc804\ub2ec \ubc29\uc2dd\uc778 &#8216;\uc11c\ube44\uc2a4 \uc0ac\uc774\ud074(Service Cycle)&#8217;\uc744 \uacb0\ud569\ud568\uc73c\ub85c\uc368, \uc6b0\ub9ac\ub294 \uc778\uac04\uacfc AI\uac00 \uac01\uc790\uc77c \ub54c\ubcf4\ub2e4 \ud568\uaed8\uc77c \ub54c \ub354 \ub9ce\uc740 \uac83\uc744 \uc131\ucde8\ud560 \uc218 \uc788\ub294 \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uad6c\ucd95\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc6b0\ub9ac\ub294 Agentforce \uc5ec\uc815\uc5d0\uc11c \ubc30\uc6b0\ub294 \uac83\ub4e4\uc744 \uc55e\uc73c\ub85c\ub3c4 \uacc4\uc18d \uacf5\uc720\ud560 \uc608\uc815\uc774\uba70, \uc5ec\ub7ec\ubd84\ub3c4 \uc774 \uc5ec\uc815\uc5d0 \ud568\uaed8\ud558\uc2dc\uae38 \ucd08\ub300\ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/agentforce\/use-cases\/customer-zero\/\">Agentforce \ub3c4\uc6c0\ub9d0 \uc0ac\ub840 \uc5f0\uad6c \ud398\uc774\uc9c0<\/a>\ub97c \ubc29\ubb38\ud558\uc5ec \ucd5c\uc2e0 \ub3d9\ud5a5\uc744 \uc0b4\ud3b4\ubcf4\uace0, \uc5ec\ub7ec\ubd84\ub9cc\uc758 AI \uc804\ub7b5\uc744 \uad6c\uc0c1\ud558\ub294 \ub370 \uc601\uac10\uc744 \uc5bb\uc73c\uc2dc\uae38 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ub2e4\uc74c 100\ub9cc \uac74, \uadf8\ub9ac\uace0 \uadf8 \uc774\uc0c1\uc758 \uc5ec\uc815\uc744 \uc704\ud558\uc5ec.<\/p>\n\n\n\n<p><em>\ubcf8 \uae30\uc0ac\uc5d0\ub294 \ud604\uc7ac \uac1c\ubc1c \uc911\uc774\uac70\ub098 \uc544\uc9c1 \ucd9c\uc2dc\ub418\uc9c0 \uc54a\uc740 \uc11c\ube44\uc2a4 \ub610\ub294 \uae30\ub2a5\uc5d0 \ub300\ud55c \ucc38\uc870\uac00 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \ud604\uc7ac \uc815\uc2dd \ucd9c\uc2dc\ub418\uc5b4 \uc0ac\uc6a9 \uac00\ub2a5\ud55c \uae30\ub2a5\uc744 \ubc14\ud0d5\uc73c\ub85c <strong>Agentforce<\/strong> \uad6c\ub9e4 \uacb0\uc815\uc744 \ub0b4\ub9ac\uc154\uc57c \ud569\ub2c8\ub2e4.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Agentforce\uac00 \uc778\uac04\uacfc AI \uc5d0\uc774\uc804\ud2b8\uac00 \ud568\uaed8 \ub354 \ub9ce\uc740 \uac83\uc744 \uc131\ucde8\ud558\ub3c4\ub85d \ub3d5\uace0, \ub354 \ube60\ub978 \ub2f5\ubcc0\uacfc \ub354 \uae4a\uc740 \uc601\ud5a5\ub825\uc744 \uc804\ub2ec\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694.<\/p>\n","protected":false},"author":805,"featured_media":1954,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[171],"coauthors":[8],"class_list":["post-1953","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-salesforce-on-salesforce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce \uace0\uac1d\uc9c0\uc6d0 \uc13c\ud130\uc758 Agentforce, 200\ub9cc \uac74 \uc774\uc0c1\uc758 \ub300\ud654 \ucc98\ub9ac \uc644\ub8cc<\/title>\n<meta name=\"description\" content=\"\uc774\uc81c Salesforce \uace0\uac1d\uc9c0\uc6d0 \uc13c\ud130\uc758 Agentforce\uac00 200\ub9cc \uac74 \uc774\uc0c1\uc758 \uc21c\uac04\ub9c8\ub2e4 \uc2e0\uc18d\ud558\uace0 \uc815\ud655\ud558\uba70 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/kr\/blog\/support-requests-agentforce\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agentforce\uac00 \ucc98\ub9ac\ud55c 200\ub9cc \uac74\uc758 \ub300\ud654, \uc774\ub294 \ub2e8\uc9c0 \uc2dc\uc791\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4\" \/>\n<meta property=\"og:description\" content=\"\uc774\uc81c Salesforce \uace0\uac1d\uc9c0\uc6d0 \uc13c\ud130\uc758 Agentforce\uac00 200\ub9cc \uac74 \uc774\uc0c1\uc758 \uc21c\uac04\ub9c8\ub2e4 \uc2e0\uc18d\ud558\uace0 \uc815\ud655\ud558\uba70 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/kr\/blog\/support-requests-agentforce\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-06T14:51:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-29T07:06:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/2M_requests_11_2025.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"844\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Salesforce Korea\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Salesforce Korea\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/support-requests-agentforce\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/support-requests-agentforce\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/#\/schema\/person\/image\/6a2eaeaff1fe89a20af388fa12e0a8d6\"}],\"headline\":\"Agentforce\uac00 \ucc98\ub9ac\ud55c 200\ub9cc \uac74\uc758 \ub300\ud654, \uc774\ub294 \ub2e8\uc9c0 \uc2dc\uc791\uc5d0 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