{"id":1985,"date":"2026-01-20T13:04:20","date_gmt":"2026-01-20T04:04:20","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=1985"},"modified":"2026-01-26T21:10:30","modified_gmt":"2026-01-26T12:10:30","slug":"agentforce-sales-chatgpt-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/agentforce-sales-chatgpt-announcement\/","title":{"rendered":"\uc138\uacc4 1\uc704 AI CRM\uacfc ChatGPT\uc758 \ub9cc\ub0a8"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewBox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc5c5\ubb34 \ud750\ub984 \ud1b5\ud569<\/strong>: ChatGPT \ub300\ud654\ucc3d \uc548\uc5d0\uc11c \uc138\uc77c\uc988\ud3ec\uc2a4 \ub370\uc774\ud130\ub97c \uc989\uc2dc \uc5c5\ub370\uc774\ud2b8\ud558\uace0 \uad00\ub9ac\ud558\uc5ec \ud0ed \uc804\ud658 \ube44\uc6a9(Toggle Tax)\uc744 \uc81c\uac70\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc9c0\ub2a5\uc801 \uc6b0\uc120\uc21c\uc704 \uacb0\uc815<\/strong>: CRM \ub370\uc774\ud130\uc640 \uc678\ubd80 \uc2dc\uc7a5 \uc2e0\ud638\ub97c \uacb0\ud569 \ubd84\uc11d\ud558\uc5ec \uc601\uc5c5 \ub2f4\ub2f9\uc790\uac00 \uc9d1\uc911\ud574\uc57c \ud560 \ucd5c\uc801\uc758 \ub9ac\ub4dc\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc81c\uc548\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc790\uc728\uc801 \uc601\uc5c5 \uc2e4\ud589<\/strong>: \ub2e8\uc21c \ub300\ud654\ub97c \ub118\uc5b4 \ub9ac\ub4dc \ud560\ub2f9, \ub808\ucf54\ub4dc \uc5c5\ub370\uc774\ud2b8, \uc5b4\uce74\uc6b4\ud2b8 \ud50c\ub79c \uc218\ub9bd \ub4f1\uc758 \uc2e4\ubb34 \uacfc\uc5c5\uc744 AI\uac00 \uc9c1\uc811 \uc218\ud589\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<footer class=\"wp-block-salesforce-blog-key-takeaways__footer\">\n\t\t\t\t\tThis summary was created with AI and reviewed by an editor.\t\t\t\t<\/footer>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<p>\uc791\ub144 \ub4dc\ub9bc\ud3ec\uc2a4(Dreamforce)\uc5d0\uc11c \uc6b0\ub9ac\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uc0c8\ub85c\uc6b4 \ubbf8\ub798, <strong>Agentforce Sales<\/strong>\ub97c \uc120\ubcf4\uc600\uc2b5\ub2c8\ub2e4. \uc790\uc728\ud615 \uc5d0\uc774\uc804\ud2b8(Autonomous Agents)\ub97c \ud1b5\ud574 \ub354 \ube60\ub974\uace0, \ub354 \ub611\ub611\ud558\uba70, \ub354 \ud6a8\uc728\uc801\uc778 \uc601\uc5c5 \ud658\uacbd\uc744 \uc7ac\uc815\uc758\ud55c Agentforce\ub294 \uc774\ubbf8 \ud604\uc7a5\uc5d0\uc11c \ud300\uc758 \uc5c5\ubb34 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud558\uc9c0\ub9cc \ud604\ub300\uc758 \ube44\uc988\ub2c8\uc2a4\ub294 \ub2e8\uc21c\ud788 \ud558\ub098\uc758 \ube0c\ub77c\uc6b0\uc800 \ud0ed \uc548\uc5d0\uc11c\ub9cc \uc774\ub8e8\uc5b4\uc9c0\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ubaa8\ub450 &#8220;\ud1a0\uae00 \ud14d\uc2a4&#8221;(Toggle Tax, \ud0ed \uc804\ud658 \ube44\uc6a9)\uc758 \ubd88\ud3b8\ud568\uc744 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. ChatGPT\ub85c \uc790\ub8cc\ub97c \uc870\uc0ac\ud558\uace0, \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0\uc11c \ub808\ucf54\ub4dc\ub97c \uc5c5\ub370\uc774\ud2b8\ud558\uace0, \ub2e4\uc2dc \uc774\uba54\uc77c\uacfc \uce98\ub9b0\ub354\ub97c \uc624\uac00\uba70 \ubc1c\uc0dd\ud558\ub294 \ud750\ub984\uc758 \ub04a\uae40\uacfc \ub9c8\ucc30 \ub9d0\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc6b0\ub9ac\ub294 ChatGPT\ub97c \uc0ac\ub791\ud569\ub2c8\ub2e4. OpenAI\uc758 \uac15\ub825\ud55c \ucd5c\ucca8\ub2e8 \ubaa8\ub378\uc740 \ubc29\ub300\ud55c \uc9c0\uc2dd\uacfc \ubd84\uc11d, \ucc3d\uc758\uc801\uc778 \ubb38\uc81c \ud574\uacb0 \ub2a5\ub825\uc744 \uacb0\ud569\ud558\uc5ec \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ube60\ub978 \uc5c5\ubb34 \ucc98\ub9ac\ub97c \ub3d5\uc2b5\ub2c8\ub2e4. \uc2dc\uc7a5 \ud2b8\ub80c\ub4dc\ubd80\ud130 \ucf54\ub529 \uc870\uc5b8\uae4c\uc9c0 \ubb34\uc5c7\uc774\ub4e0 \ubb3c\uc5b4\ubcfc \uc218 \uc788\uc8e0.<\/p>\n\n\n\n<p>\uc774\uc81c, \uadf8 \uc138\uacc4\uc801\uc778 \uc218\uc900\uc758 \uc9c0\ub2a5\uc774 \uc5ec\ub7ec\ubd84\uc758 \uac00\uc7a5 \uc911\uc694\ud55c \ube44\uc988\ub2c8\uc2a4 \uc790\uc0b0\uc778 \uace0\uac1d \uad00\uacc4(Customer Relationships)\uc640 \uc9c1\uc811 \uc5f0\uacb0\ub429\ub2c8\ub2e4.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>ChatGPT \ub0b4\uc5d0 \ud0d1\uc7ac\ub41c Agentforce Sales \uc571\uc744 \ud1b5\ud574, \uc774\uc81c \uc601\uc5c5 \ub2f4\ub2f9\uc790\ub4e4\uc740 \ub300\ud654\ucc3d \uc548\uc5d0\uc11c \uc989\uc2dc \uac70\ub798\uc758 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud558\uace0 \uc5b4\uce74\uc6b4\ud2b8 \ud50c\ub79c\uc744 \uc218\ub9bd\ud558\uba70, \uc138\uc77c\uc988\ud3ec\uc2a4 \ub370\uc774\ud130\ub97c \uc9c1\uc811 \uc5c5\ub370\uc774\ud2b8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc601\uc5c5 \ud300\uc758 \uc5c5\ubb34 \ubc29\uc2dd\uc744 \uadfc\ubcf8\uc801\uc73c\ub85c \ubcc0\ud654\uc2dc\ud0a4\uace0 \uc0dd\uc0b0\uc131\uc744 \ud68d\uae30\uc801\uc73c\ub85c \ub192\uc5ec\uc904 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<\/blockquote>\n<span class=\"citation-role\">\ube0c\ub79c\ub4e0 \uba67\uce74\ud504(Brandon Metcalf), Asymbl \uc124\ub9bd\uc790 \uacb8 CEO<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fagentforce-sales-chatgpt-announcement%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=%EC%84%B8%EA%B3%84%201%EC%9C%84%20AI%20CRM%EA%B3%BC%20ChatGPT%EC%9D%98%20%EB%A7%8C%EB%82%A8\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 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class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fagentforce-sales-chatgpt-announcement%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"\uc138\uacc4 1\uc704 AI CRM\uacfc ChatGPT\uc758 \ub9cc\ub0a8\" https:\/\/www.salesforce.com\/kr\/blog\/agentforce-sales-chatgpt-announcement\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>\ube44\uc988\ub2c8\uc2a4\ub97c \uc9c4\uc804\uc2dc\ud0a4\uae30 \uc704\ud574\uc11c\ub294 \uac00\uc7a5 \uac15\ub825\ud55c AI\ub77c \ud560\uc9c0\ub77c\ub3c4 \uae30\uc5c5\ub9cc\uc758 \uace0\uc720\ud55c \ucee8\ud14d\uc2a4\ud2b8(Context), \uc989 \uc5ec\ub7ec\ubd84\uc758 \ud30c\uc774\ud504\ub77c\uc778, \uace0\uac1d\uacfc\uc758 \ud788\uc2a4\ud1a0\ub9ac, \uadf8\ub9ac\uace0 \uc804\ub7b5\uc801 \uc6b0\uc120\uc21c\uc704\ub97c \uc644\ubcbd\ud558\uac8c \uc774\ud574\ud574\uc57c \ud569\ub2c8\ub2e4. Agentforce Sales \uc571\uc740 \uc774\ub7ec\ud55c \uae30\uc5c5\ub9cc\uc758 \ub3c5\uc790\uc801\uc778 \ub370\uc774\ud130\ub97c ChatGPT\uc5d0 \uc9c1\uc811 \uc5f0\uacb0\ud558\uc5ec, ChatGPT \ub0b4\uc5d0\uc11c\ub3c4 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ube44\uc988\ub2c8\uc2a4 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uc815\uad50\ud55c \ucd94\ub860 \uae30\ub2a5\uc744 \uc2e4\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \ucca0\ud559\uc740 \uba85\ud655\ud569\ub2c8\ub2e4. Agentforce\ub294 \uace0\uac1d\uc774 \uc77c\ud558\ub294 \ubc14\ub85c \uadf8 \ud604\uc7a5\uc5d0\uc11c \uace0\uac1d\uacfc \ub9cc\ub098\uc57c \ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ubc88 ChatGPT \ud50c\ub7ab\ud3fc \ub7f0\uce6d\uc740 \uc774\ub7ec\ud55c \ube44\uc804\uc744 \uc2e4\ud604\ud558\ub294 \ub370 \uc788\uc5b4 \ub9e4\uc6b0 \uc911\uc694\ud55c \uc774\uc815\ud45c\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"crm\"><br>CRM\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc788\uc5b4\uc11c \uc911\uc694\ud55c \uc774\uc720\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/h2>\n\n\n\n<p>\uc774\uac83\uc740 \ub2e8\uc21c\ud55c \uc571 \uc5f0\ub3d9 \uadf8 \uc774\uc0c1\uc785\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uc5c5\ubb34 \ubc29\uc2dd\uc758 \ud0c4\uc0dd\uc785\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 ChatGPT\uc6a9 \uc571 \ucd9c\uc2dc\ub97c \ud1b5\ud574, \ucd5c\ucca8\ub2e8 \uc778\uacf5\uc9c0\ub2a5(Frontier Intelligence)\uacfc \uae30\uc5c5\uc758 \uc9c4\uc2e4\ub41c \ub370\uc774\ud130\uac00 \ub2f4\uae34 CRM(Internal Truth)\uc744 \ud558\ub098\ub85c \uacb0\ud569\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>Asymbl\uc758 \uc124\ub9bd\uc790 \uacb8 CEO\uc778 \ube0c\ub79c\ub4e0 \uba67\uce74\ud504(Brandon Metcalf)\ub294 \uc774\ub807\uac8c \ub9d0\ud569\ub2c8\ub2e4. &#8220;\uc138\uc77c\uc988\ud3ec\uc2a4 \ub370\uc774\ud130 \uc5c6\uc774 ChatGPT\ub9cc \uc0ac\uc6a9\ud558\ub294 \uac83\uc740 \uc5c5\ubb34\uc758 \ud750\ub984\uc774 \uc911\uac04\uc5d0 \ub04a\uae30\ub294 \ub2f5\ub2f5\ud55c \uacbd\ud5d8\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc601\uc5c5 \uae30\ud68c(Opportunities)\uc5d0 \ub300\ud574 \ub300\ud654\ub294 \ub098\ub20c \uc218 \uc788\uc5c8\uc9c0\ub9cc, \uc2e4\uc9c8\uc801\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4\ub97c \uc9c4\uc804\uc2dc\ud0ac \uc218\ub294 \uc5c6\uc5c8\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\uc81c ChatGPT \ub0b4\uc758 Agentforce Sales \uc571\uc744 \ud1b5\ud574, \uc6b0\ub9ac \uc601\uc5c5\ud300\uc740 \ub300\ud654\ucc3d \uc548\uc5d0\uc11c \uc989\uc2dc \ub51c\uc758 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud558\uace0, \uc5b4\uce74\uc6b4\ud2b8 \ud50c\ub79c\uc744 \uc138\uc6b0\uba70, \uc138\uc77c\uc988\ud3ec\uc2a4 \ub370\uc774\ud130\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud569\ub2c8\ub2e4. \uc774\ub294 \uc6b0\ub9ac \uc601\uc5c5\ud300\uc758 \uc77c\ud558\ub294 \ubc29\uc2dd\uc744 \uc644\uc804\ud788 \ubc14\uafb8\uace0 \uc0dd\uc0b0\uc131\uc744 \ube44\uc57d\uc801\uc73c\ub85c \ub192\uc5ec\uc904 \uac83\uc785\ub2c8\ub2e4.&#8221;<\/p>\n\n\n\n<p>\uc774\uc81c \uc5ec\ub7ec\ubd84\uc758 CRM\uc774 \ub9c8\uce58 \ub300\ud654\ud558\ub4ef \uc18c\ud1b5\ud558\uba70 \ube44\uc988\ub2c8\uc2a4\ub97c \uc774\ub044\ub294 \ub180\ub77c\uc6b4 \uacbd\ud5d8\uc744 \uc9c1\uc811 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n\n\n\n<p><strong>1. &#8216;\ubcf5\uc0ac-\ubd99\uc5ec\ub123\uae30&#8217; \uc5c5\ubb34\uc758 \uc885\ub9d0<\/strong> <\/p>\n\n\n\n<p>\uc77c\ubc18\uc801\uc73c\ub85c \uc601\uc5c5\uc5d0 AI\ub97c \ud65c\uc6a9\ud558\ub824\uba74 \uc9c1\uc811 \ub370\uc774\ud130\ub97c \uc785\ub825\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4. \ub9c1\ud06c\ub4dc\uc778 \ud504\ub85c\ud544\uc774\ub098 \uae30\uc5c5 \uc815\ubcf4\ub97c \ubcf5\uc0ac\ud574 \ubd99\uc5ec\ub123\uc73c\uba70 AI\uac00 \uc815\ub2f5\uc744 \ucc3e\uc544\uc8fc\uae38 \ubc14\ub77c\uc57c \ud588\uc8e0. \ud558\uc9c0\ub9cc Agentforce Sales \uc571\uacfc \ud568\uaed8\ub77c\uba74 \uc774\ubbf8 \ubaa8\ub4e0 \ucee8\ud14d\uc2a4\ud2b8\uac00 \uc900\ube44\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\uc800 &#8220;\uc5f0\ub77d\ud558\uc9c0 \uc54a\uc740 \uc2e0\uaddc \ub9ac\ub4dc\ub97c \ubcf4\uc5ec\uc918&#8221;\ub77c\uace0 \ub9d0\ud558\uae30\ub9cc \ud558\uc138\uc694. ChatGPT \ub0b4\uc758 \uc571\uc774 \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0\uc11c \uc9c1\uc811 \uc2e4\uc2dc\uac04 \uc778\ud130\ub799\ud2f0\ube0c \ub9ac\uc2a4\ud2b8\ub97c \ubd88\ub7ec\uc635\ub2c8\ub2e4. \uac80\uc0c9\ub3c4, \ud544\ud130\ub9c1\ub3c4 \ud544\uc694 \uc5c6\uc2b5\ub2c8\ub2e4. \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uc989\uac01\uc801\uc778 \ud574\ub2f5\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p><strong>2. \ucd08\uc778\uc801\uc778 \uc6b0\uc120\uc21c\uc704 \uc124\uc815 (CRM \ub370\uc774\ud130\uc640 \ud604\uc2e4 \uc138\uacc4 \uc9c0\uc2dd\uc758 \uacb0\ud569)<\/strong> <\/p>\n\n\n\n<p>\uc5ec\uae30\uc11c \uc9c4\uc815\ud55c \ub9c8\ubc95\uc774 \uc77c\uc5b4\ub0a9\ub2c8\ub2e4. \uace0\uac1d\uc774 \ub204\uad6c\uc778\uc9c0 \uc544\ub294 CRM\uacfc \uc804 \uc138\uacc4\uc758 \ubc29\ub300\ud55c \uc778\uc0ac\uc774\ud2b8\uac00 \ub9cc\ub09c\ub2e4\uace0 \uc0c1\uc0c1\ud574 \ubcf4\uc2ed\uc2dc\uc624. \uadf8\uac83\uc774 \ubc14\ub85c ChatGPT \ub0b4 Agentforce Sales \uc571\uc774 \ud558\ub294 \uc77c\uc785\ub2c8\ub2e4. \uc601\uc5c5 \ub2f4\ub2f9\uc790\uac00 \uac00\uc7a5 \uc6b0\uc120\uc21c\uc704\uac00 \ub192\uc740 \ub9ac\ub4dc\ub97c \ubb3c\uc73c\uba74, \uc571\uc740 \ub2e8\uc21c\ud788 \ub9ac\ub4dc \uc810\uc218(Lead Score)\ub9cc \ud655\uc778\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud30c\uc774\ud504\ub77c\uc778\uc758 \uc0c1\ud0dc\ub294 \ubb3c\ub860 \uc2dc\uc7a5 \ub3d9\ud5a5\uc774\ub098 \ub274\uc2a4 \uc2e0\ud638\uc640 \uac19\uc740 \uc678\ubd80 \ucee8\ud14d\uc2a4\ud2b8\uae4c\uc9c0 \uace0\ub824\ud558\uc5ec \uadf8 \uc2dc\uc810\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \ub9ac\ub4dc\ub97c \uc81c\uc548\ud569\ub2c8\ub2e4. \uace0\uac1d \ubc0f \ube44\uc988\ub2c8\uc2a4 \ub370\uc774\ud130\uc640 \uc678\ubd80 \uc9c0\uc2dd\uc744 \ud558\ub098\ub85c \uacb0\ud569\ud558\uc5ec, \uac1c\ubcc4 \uc2dc\uc2a4\ud15c\ub9cc\uc73c\ub85c\ub294 \uc5bb\uc744 \uc218 \uc5c6\uc5c8\ub358 \ud0c1\uc6d4\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p><strong>3. \uc0dd\uac01\uc758 \uc18d\ub3c4\ub85c \uc774\ub8e8\uc5b4\uc9c0\ub294 \ube44\uc988\ub2c8\uc2a4 \uc2e4\ud589<\/strong> <\/p>\n\n\n\n<p>\ub300\ud654\ub3c4 \uc911\uc694\ud558\uc9c0\ub9cc, \uc911\uc694\ud55c \uac83\uc740 \uacb0\uad6d \uacc4\uc57d \uc131\uc0ac\uc785\ub2c8\ub2e4. Agentforce Sales \uc571\uc758 \uac00\uc7a5 \ud070 \ucc28\uc774\uc810\uc740 \ub2e8\uc21c\ud788 \ub300\ud654\ub9cc \ub098\ub204\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \uc7a0\uc7ac \uace0\uac1d \ubc1c\uad74\ubd80\ud130 \ud074\ub85c\uc9d5\uae4c\uc9c0 \uc5ec\ub7ec\ubd84\uc744 \uc704\ud574 \uc9c1\uc811 &#8216;\uc2e4\ud589&#8217;\ud55c\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub2e8\uc21c \uc5c5\ubb34 \uc704\uc784:<\/strong> \uc6b0\uc120\uc21c\uc704\uac00 \ub0ae\uc740 \ub9ac\ub4dc\uc5d0\uac8c \uc77c\uc77c\uc774 \uba54\uc77c\uc744 \ubcf4\ub0b4\uae30 \ubc88\uac70\ub85c\uc6b0\uc2e0\uac00\uc694? ChatGPT\uc5d0\uac8c \uba85\ub839\ud558\uc138\uc694. &#8220;@Agentforce Sales, \ub098\uba38\uc9c0 4\uac1c\uc758 \ub9ac\ub4dc\ub97c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \ud560\ub2f9\ud574\uc918.&#8221;\ub77c\uace0 \ub9d0\ud558\uba74 \ub05d\uc785\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\uac00 \ub9ac\ub4dc \uc721\uc131\uc744 \ub2f4\ub2f9\ud558\ub294 \ub3d9\uc548, \uc5ec\ub7ec\ubd84\uc740 \ub354 \ud070 \uae30\ud68c\uc5d0\ub9cc \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc989\uac01\uc801\uc778 \ub808\ucf54\ub4dc \uc5c5\ub370\uc774\ud2b8:<\/strong> \ubbf8\ud305\uc774 \uc131\uacf5\uc801\uc73c\ub85c \ub05d\ub0ac\ub098\uc694? \ub2e4\uc12f \ubc88\uc758 \ud074\ub9ad\uc744 \uac70\uccd0 \uc601\uc5c5 \uae30\ud68c(Opportunity) \ub808\ucf54\ub4dc\ub97c \ucc3e\ub294 \ub300\uc2e0, &#8220;\uc774 \uc601\uc5c5 \uae30\ud68c\ub97c &#8216;Closed Won(\uc218\uc8fc \uc644\ub8cc)&#8217;\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud574\uc918&#8221;\ub77c\uace0 \uc785\ub825\ud558\uae30\ub9cc \ud558\uba74 \ub429\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc989\uc2dc \uc804\ub7b5 \uc218\ub9bd:<\/strong> \uc5b4\uce74\uc6b4\ud2b8 \ud50c\ub79c\uc774 \ud544\uc694\ud558\uc2e0\uac00\uc694? \uc694\uccad\ub9cc \ud558\uc2ed\uc2dc\uc624. \uc571\uc774 \ud575\uc2ec \uc6b0\uc120\uc21c\uc704, KPI, \ub9ac\uc2a4\ud06c, \uc131\uc7a5 \uae30\ud68c\ub97c \ud3ec\ud568\ud55c \uc804\ub7b5\uc801 \ud50c\ub79c\uc744 \uc0dd\uc131\ud558\uace0, \uc774\ub97c \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0 \uc989\uc2dc \uc800\uc7a5\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<p><strong>4. \uc18c\ube44\uc790 \uce5c\uc219\ub3c4\uc5d0 \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \uc2e0\ub8b0\ub97c \ub354\ud558\ub2e4<\/strong> <\/p>\n\n\n\n<p>\uce5c\uc219\ud55c ChatGPT \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c \ub300\ud654\ud558\uace0 \uc788\uc9c0\ub9cc, \uc571 \ub0b4\ubd80\uc758 \ubaa8\ub4e0 \ub370\uc774\ud130\ub294 <strong>Agentforce Trust Layer<\/strong>\ub97c \ud1b5\ud574 \ucc98\ub9ac\ub429\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uc548\uc804\ud55c \uc591\ubc29\ud5a5 \ub370\uc774\ud130 \uad50\ud658 \uc5ed\ud560\uc744 \uc218\ud589\ud558\uba70, \ubaa8\ub4e0 \uad8c\uc7a5 \uc0ac\ud56d\uc774 \ube44\uc988\ub2c8\uc2a4 \uae30\uc900\uc5d0 \uc801\ud569\ud558\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \uc5ec\ub7ec\ubd84\uc758 \ub3c5\uc790\uc801\uc778 \ub370\uc774\ud130\ub294 \uc804\uc801\uc73c\ub85c \uc5ec\ub7ec\ubd84\uc758 \uc18c\uc720\uc774\uba70, \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \ubcf4\uc548 \ud45c\uc900\uc5d0 \ub530\ub77c \uc5c4\uaca9\ud558\uac8c \uad00\ub9ac\ub429\ub2c8\ub2e4. \ub610\ud55c, \ub2e4\ub978 \ubaa8\ub4e0 ChatGPT \uc571\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c \uae30\uc874 \uad8c\ud55c \uc124\uc815\uc744 \uc874\uc911\ud558\uba70 \uc0ac\uc6a9\uc790\uac00 \uc774\ubbf8 \uad8c\ud55c\uc744 \uac00\uc9c4 \uc815\ubcf4\uc5d0\ub9cc \uc811\uadfc\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"crm\"><br>\uace0\uac1d\uc758 \uc5c5\ubb34\uac00 \uc77c\uc5b4\ub098\ub294 \ubc14\ub85c \uadf8 \ud604\uc7a5\uc5d0\uc11c \ud568\uaed8\ud569\ub2c8\ub2e4<\/h2>\n\n\n\n<p>\uc774\ubc88 \ucd9c\uc2dc\ub294 Agentforce\ub97c \uace0\uac1d\uc758 \uc2e4\uc81c \uc5c5\ubb34 \ud658\uacbd\uc73c\ub85c \uac00\uc838\uc624\uae30 \uc704\ud55c \uc5ec\uc815\uc758 \uc2dc\uc791\uc785\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\ub098 \uc2ac\ub799(Slack), \uadf8\ub9ac\uace0 \uc774\uc81c\ub294 ChatGPT\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, \uc6b0\ub9ac\ub294 \uc5c5\ubb34 \ud750\ub984\uc744 \ubc29\ud574\ud558\ub294 \ud0ed \uc804\ud658(Context switching)\uc744 \uc5c6\uc560\uace0 \uc5c5\ubb34 \ud604\uc7a5\uc5d0\uc11c \uc989\uac01\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ucd5c\uc120\uc744 \ub2e4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p><strong>\uc138\uc77c\uc988\ud3ec\uc2a4 Agentforce Sales \ubd80\ubb38 GM\uc774\uc790 EVP\uc778 \ud06c\ub9ac\uc2a4 \ube4c\ub9c8\uc774\uc5b4(Kris Billmaier)<\/strong>\ub294 \ub2e4\uc74c\uacfc \uac19\uc774 \ub9d0\ud569\ub2c8\ub2e4. \u201cChatGPT\uc6a9 Agentforce Sales \uc571\uc744 \ud1b5\ud574, \uc138\uc77c\uc988\ud3ec\uc2a4\ub97c \uc601\uc5c5 \ub2f4\ub2f9\uc790\ub4e4\uc774 \uc774\ubbf8 \uc0ac\uc6a9 \uc911\uc778 \ub3c4\uad6c \uc548\uc73c\ub85c \ud1b5\ud569\ud588\uc2b5\ub2c8\ub2e4. \uc774\uc81c ChatGPT \ub0b4\uc5d0\uc11c\ub3c4 Agentforce Sales \uc571\uacfc\uc758 \ub300\ud654\ub97c \ud1b5\ud574 \uace0\uac1d\uc744 \uae4a\uc774 \uc774\ud574\ud558\uace0, \ube44\uc988\ub2c8\uc2a4\ub97c \uc9c4\uc804\uc2dc\ud0a4\uba70, \uc2e4\uc81c \uc601\uc5c5 \uacfc\uc5c5\uc744 \uc644\uc218\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n\n\n\n<p><strong>\uc774\uc81c \uc5ec\ub7ec\ubd84\uc758 CRM\uacfc \uc9c1\uc811 \ub300\ud654\ud560 \uc900\ube44\uac00 \ub418\uc168\ub098\uc694?<\/strong><\/p>\n\n\n\n<p>ChatGPT\uc6a9 Agentforce Sales \uc571\uc758 \uc624\ud508 \ubca0\ud0c0(Open Beta)\ub294 \uc624\ub298\ubd80\ud130 <strong>Agentforce for Sales \uc560\ub4dc\uc628<\/strong> \ubc0f <strong>Agentforce 1 Edition<\/strong> \uace0\uac1d\uc744 \ub300\uc0c1\uc73c\ub85c \uc2dc\uc791\ub429\ub2c8\ub2e4. \uc790\uaca9 \uc694\uac74\uc744 \uac16\ucd98 \uace0\uac1d\uc740 <a href=\"https:\/\/chatgpt.com\/apps\/agentforce-sales\/asdk_app_693ae33dd0f081918003ca256fe1126b\">ChatGPT \uc571 \ub514\ub809\ud1a0\ub9ac<\/a>\ub97c \ubc29\ubb38\ud558\uc5ec Agentforce Sales\ub97c \ubc14\ub85c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p><em>\ubcf8 \uc544\ud2f0\ud074\uc5d0\ub294 \ud604\uc7ac \uac1c\ubc1c \uc911\uc774\uac70\ub098 \ubbf8\ucd9c\uc2dc\ub41c \uc11c\ube44\uc2a4 \ub610\ub294 \uae30\ub2a5\uc5d0 \ub300\ud55c \ucc38\uc870\uac00 \ud3ec\ud568\ub418\uc5b4 \uc788\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uaed8\uc11c\ub294 \ud604\uc7ac \uc815\uc2dd \ucd9c\uc2dc\ub418\uc5b4 \uc774\uc6a9 \uac00\ub2a5\ud55c \uae30\ub2a5\uc744 \ubc14\ud0d5\uc73c\ub85c \uad6c\ub9e4 \uc758\uc0ac \uacb0\uc815\uc744 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