{"id":209,"date":"2024-11-25T20:10:00","date_gmt":"2025-11-12T20:10:08","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=209"},"modified":"2025-11-27T13:10:30","modified_gmt":"2025-11-27T04:10:30","slug":"field-service-career","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/field-service-career\/","title":{"rendered":"\ud604\uc7a5 \uc11c\ube44\uc2a4 \ucee4\ub9ac\uc5b4\ub97c \uc131\uc7a5\uc2dc\ud0a4\ub294 5\uac00\uc9c0 \uc2e4\uc6a9\uc801\uc778 \ud301"},"content":{"rendered":"<h2>\ubcc0\ud654\ud558\ub294 \uc5c5\uacc4\uc5d0\uc11c \uacbd\ub825\uc744 \ubc1c\uc804\uc2dc\ud0ac \uc218 \uc788\ub294 \ubc29\ubc95\uc740 \ub108\ubb34\ub098\ub3c4 \ub2e4\uc591\ud569\ub2c8\ub2e4. \ud604\uc7a5\uc11c\ube44\uc2a4\uc758 \uacbd\uc6b0\uc5d0\ub294 \uace0\uac1d \uacbd\ud5d8\uc774 \ub354 \uc6b0\uc120\uc2dc\ub418\uace0 \uc911\uc694\ud558\uac8c \uc0dd\uac01\ub418\uae30 \ub54c\ubb38\uc5d0 \uc790\uc2e0\uc758 \uc131\uc7a5\uc5d0 \ub300\ud574\uc11c\ub294 \uc0dd\uac01\ud558\ub294 \uac83\uc774 \uc5b4\ub824\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uae00\uc744 \ud1b5\ud574 \uc2e4\uc81c \ud604\uc7a5\uc11c\ube44\uc2a4 \uacbd\ub825\uc9c1\uc758 \uc138 \uba85\uc758 \ud2b8\ub808\uc77c\ube14\ub808\uc774\uc800\uac00 \uacaa\uc5c8\ub358 \uacbd\ud5d8\uacfc \ub178\ud558\uc6b0\ub97c \ud655\uc778\ud558\uc138\uc694. \ud604\uc7a5 \uc11c\ube44\uc2a4 \ucee4\ub9ac\uc5b4\ub97c \uc131\uc7a5\uc2dc\ud0a4\uae30 \uc704\ud55c \ubc29\ubc95\uc758 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud560 \ub54c \uc790\uc2e0\uc758 \ubbf8\ub798\ub97c \uc6b0\uc120\uc21c\uc704\uc5d0 \ub458 \uc218 \uc788\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.<\/h2>\n<p>\uc11c\ube44\uc2a4 \ud604\uc7a5\uc5d0\uc11c \uc77c\ud558\ub294 \uac83\uc740 \ubcf4\ub78c \uc788\uc73c\uba74\uc11c\ub3c4 \ub3c4\uc804\uc801\uc778 \uc77c\uc785\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc9c1\uc811 \uc18c\ud1b5\ud558\uace0 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc73c\uba70 \ud68c\uc0ac\uc758 \uc5bc\uad74\uc774 \ub418\ub294 \uc601\uad11\ub3c4 \ub204\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5b4\uca4c\uba74, \uace0\uac1d\uc774 \uc9c1\uc811 \ub9cc\ub0a0 \uc218 \uc788\ub294 \uc720\uc77c\ud55c \uc9c1\uc6d0\uc774 \ub420 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc7ac \uc5c5\ubb34\uac00 \ub9cc\uc871\uc2a4\ub7ec\uc6b8 \uc218\ub3c4 \uc788\uc9c0\ub9cc, \ud604\uc7a5 \uc11c\ube44\uc2a4 \ucee4\ub9ac\uc5b4\ub97c \uc131\uc7a5\uc2dc\ud0a4\uae30 \uc704\ud574 \uc5b4\ub5bb\uac8c \uc900\ube44\ud560\uc9c0 \uc0dd\uac01\ud574 \ubcf4\uc138\uc694.<\/p>\n<p>\uc88b\uc740 \uc18c\uc2dd\uc740 <a href=\"https:\/\/www.salesforce.com\/service\/field-service-management\/what-is-fsm\/\" target=\"_blank\" rel=\"noopener\">\ud604\uc7a5 \uc11c\ube44\uc2a4<\/a>\ub294 \uc5ed\ub3d9\uc801\uc778 \uc0b0\uc5c5\uc774\ubbc0\ub85c \uc0c8\ub85c\uc6b4 \uae30\ud68c\uac00 \uacc4\uc18d \uc0dd\uaca8\ub0a0 \uac83\uc774\ub77c\ub294 \uc810\uc785\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \ud604\uc7a5 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-service\/?bc=OTH\" target=\"_blank\" rel=\"noopener\">\uc870\uc9c1\uc758 \uc758\uc0ac\uacb0\uc815\uad8c\uc790 \uc911 86%<\/a>\uac00 \ube44\uc988\ub2c8\uc2a4 \ud655\uc7a5\uc774 \uc911\uc694\ud558\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc800\ud76c\ub294 \uc138 \uba85\uc758 <a href=\"https:\/\/www.salesforce.com\/blog\/serviceblazer\/\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4 \ube14\ub808\uc774\uc800<\/a>\uc5d0\uac8c \uc5c5\uacc4\uac00 \ubc1c\uc804\ud558\uace0 <a href=\"https:\/\/www.salesforce.com\/blog\/future-of-field-service\/\" target=\"_blank\" rel=\"noopener\">\uae30\uc220\uc774 \ub4f1\uc7a5<\/a>\ud568\uc5d0 \ub530\ub77c, \ub9cc\uc871\uc2a4\ub7fd\uace0 \ubcf4\ub78c\ucc2c <a href=\"https:\/\/trailhead.salesforce.com\/en\/career-path\/service\/?_ga=2.70935184.1285330351.1731307770-1118319543.1727344290\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4 \uacbd\ub825<\/a>\uc744 \uc704\ud55c \ucd5c\uace0\uc758 \uc11c\ube44\uc2a4 \ucee4\ub9ac\uc5b4 \ud301\uc744 \uc81c\uacf5\ud574 \ub2ec\ub77c\uace0 \uc694\uccad\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub4e4\uc758 \uc774\uc57c\uae30\ub97c \ub4e4\uc5b4\ubcf4\uc138\uc694.<\/p>\n<p><b>\ud559\uc2b5\ub0b4\uc6a9:<\/b><\/p>\n<ul>\n<li>\ud604\uc7a5 \uc11c\ube44\uc2a4 \uacbd\ub825 \uc131\uc7a5\uc744 \uc704\ud55c \uc900\ube44<\/li>\n<li>\uace0\uac1d \uacbd\ud5d8\uc5d0 \uc6b0\uc120\uc21c\uc704\ub97c \ub450\uc138\uc694<\/li>\n<li>\uae30\uc220 \uc804\ubb38\uc131 \uac1c\ubc1c<\/li>\n<li>\uc9c0\uc18d\uc801\uc778 \ud559\uc2b5 \uc218\uc6a9<\/li>\n<li>\ub9ac\ub354\uc2ed \uc790\uc9c8 \ubc1c\ud718\ud558\uae30<\/li>\n<li>\uac15\ub825\ud55c \uc804\ubb38 \ub124\ud2b8\uc6cc\ud06c \uad6c\ucd95<\/li>\n<\/ul>\n<h3>\ud604\uc7a5 \uc11c\ube44\uc2a4 \uacbd\ub825\uc744 \uc313\uae30 \uc704\ud55c \uc900\ube44<\/h3>\n<p>\uc774\uc81c \ub9c9 \ud604\uc7a5 \uc11c\ube44\uc2a4\ub97c \uc2dc\uc791\ud588\ub4e0 \uc624\ub79c \uae30\uac04 \uadfc\ubb34\ud588\ub4e0, \ud55c \uac00\uc9c0 \ud655\uc2e4\ud55c \uc0ac\uc2e4\uc740 \uacbd\ub825\uc744 \ubc1c\uc804\uc2dc\ud0a4\ub824\uba74 \uae30\uc220\uacfc \uc9c0\uc2dd\uc744 \ud655\uc7a5\ud558\uae30 \uc704\ud55c \uc870\uce58\ub97c \ucde8\ud574\uc57c \ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc62c\ubc14\ub978 \ubc29\uc2dd \uc5c6\uc774\ub294 \ud558\ub8e8\uc544\uce68\uc5d0 \uc9c1\uc5c5\uc801 \uc131\uc7a5\uc774 \uc774\ub8e8\uc5b4\uc9c8 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \ud604\uc7a5 \uc11c\ube44\uc2a4 \uacbd\ub825\uc744 \ubc1c\uc804\uc2dc\ud0a4\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 5\uac00\uc9c0 \uc2e4\uc6a9\uc801\uc778 \ud301\uc785\ub2c8\ub2e4.<\/p>\n<p>\u00a0<\/p>\n\n<h3>\uace0\uac1d \uacbd\ud5d8\uc744 \uac00\uc7a5 \uc6b0\uc120\uc21c\uc704\uc5d0 \ub450\uc138\uc694<\/h3>\n<p>\uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc2e4\ubb34 \uae30\uc220\uacfc \ube44\ud310\uc801 \uc0ac\uace0\ub97c \uc990\uae34\ub2e4\uba74 \ud604\uc7a5 \uc11c\ube44\uc2a4 \uacbd\ub825\uc774 \uc790\uc2e0\uc5d0\uac8c \uc801\ud569\ud558\ub2e4\ub294 \uac83\uc744 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud604\uc7a5 \uc11c\ube44\uc2a4\uc5d0\ub294 \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uac70\ub098 \uc7a5\ube44\ub97c \uc124\uce58\ud558\uac70\ub098 \uae30\uacc4\ub97c \ucd5c\uc801\uc758 \uc791\ub3d9 \uc0c1\ud0dc\ub85c \uc720\uc9c0\ud558\ub294 \uae30\uc220\uc801\uc778 \ub178\ud558\uc6b0 \uc774\uc0c1\uc758 \uac83\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \ub610\ud55c \ub6f0\uc5b4\ub09c <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/strategies-for-difficult-conversations-with-customers\" target=\"_blank\" rel=\"noopener\">\ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uae30\uc220<\/a>\uc744 \uac16\ucd94\uace0 \uace0\uac1d\uc758 \uc6b0\ub824 \uc0ac\ud56d\uc744 \uc801\uadf9\uc801\uc73c\ub85c \uacbd\uccad\ud558\uba70 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \uacf5\uac10\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>&#8220;\uc81c\uac00 \ub4dc\ub9b4 \uc218 \uc788\ub294 \ucd5c\uace0\uc758 \uc870\uc5b8\uc740 \uc77c\uad00\ub418\uac8c \uace0\uac1d\uc758 \uc785\uc7a5\uc5d0\uc11c \uc0dd\uac01\ud558\uace0 \uace0\uac1d\uc758 \uad00\uc810\uc5d0\uc11c \uc0c1\ud638 \uc791\uc6a9\uc744 \ud558\ub824\uace0 \ub178\ub825\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.&#8221;\ub77c\uace0 <a href=\"https:\/\/www.vinebrookhomes.com\/\" target=\"_blank\" rel=\"noopener\">Vinebrook Homes<\/a>\uc758 \ucd5c\uace0 \uae30\uc220 \ucc45\uc784\uc790\uc778 David Quine\uc740 \ub9d0\ud569\ub2c8\ub2e4. &#8220;\ubbf8\uc18c, \uce5c\uc808\ud55c \uc81c\uc2a4\ucc98, \uce5c\uc808\ud55c \ub9d0\uc744 \ud3ec\ud568\ud55c \uae0d\uc815\uc801\uc778 \uc0c1\ud638 \uc791\uc6a9\uc740 \ud070 \ub3c4\uc6c0\uc774 \ub420 \uac83\uc774\uba70 \uc7a5\uae30\uc801\uc73c\ub85c\ub294 \uc5ec\ub7ec\ubd84\uacfc \uc5ec\ub7ec\ubd84\uc758 \uc870\uc9c1\uc744 \ube5b\ub098\uac8c \ud560 \uac83\uc785\ub2c8\ub2e4.&#8221;<\/p>\n<p><a href=\"https:\/\/www.salesforce.com\/blog\/what-is-customer-experience\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uacbd\ud5d8<\/a>\uc5d0 \uc6b0\uc120\uc21c\uc704\ub97c \ub450\uace0 <a href=\"https:\/\/hbr.org\/2023\/09\/how-to-get-honest-and-substantive-feedback-from-your-customers\" target=\"_blank\" rel=\"noopener\">\uc5c5\ubb34\uc5d0 \ub300\ud55c \ud53c\ub4dc\ubc31<\/a>\uc744 \uad6c\ud558\uba74 \uc5ec\ub7ec\ubd84\uacfc \uc5ec\ub7ec\ubd84\uc758 \ube44\uc988\ub2c8\uc2a4\uac00 \uac1c\uc120\ub418\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uac74\uc124\uc801\uc778 \uc758\uacac\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uae30\uc220 \uc804\ubb38\uc131 \uac1c\ubc1c<\/h3>\n<p>\ud604\uc7a5 \uc11c\ube44\uc2a4\uc5d0\uc11c\ub294 <a href=\"https:\/\/www.salesforce.com\/blog\/reduce-operating-costs-field-service\/\" target=\"_blank\" rel=\"noopener\">\uc608\ubc29\uc801 \uc720\uc9c0 \ubcf4\uc218<\/a>\ub97c \uc218\ud589\ud558\uace0 \uc7a5\ube44 \uc624\ub958\ub97c \uc9c4\ub2e8\ud558\ub294 \ubc29\ubc95\uacfc \uac19\uc740 \uae30\uc220\ub825\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \ud604\uc7a5 \uc11c\ube44\uc2a4 \ub178\ud558\uc6b0\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294 \ubc29\ubc95\uc740 \uc5ec\ub7ec \uac00\uc9c0\uac00 \uc788\uc2b5\ub2c8\ub2e4. Salesforce\uc758 \ubb34\ub8cc \uc628\ub77c\uc778 \ud559\uc2b5 \ud50c\ub7ab\ud3fc\uc778 <a href=\"https:\/\/trailhead.salesforce.com\/search\/learning?keywords=field+service&amp;tab=LEARNING\" target=\"_blank\" rel=\"noopener\">Trailhead<\/a>\ub294 <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/visual-remote-assistant?_ga=2.133297742.1713622632.1713428909-1420105724.1708407497\" target=\"_blank\" rel=\"noopener\">Visual Remote Assistant<\/a>\uc640 \uac19\uc740 \uc601\uc5ed\uc5d0\uc11c \uc804\ubb38\uc131\uc744 \ud655\uc7a5\ud560 \uc218 \uc788\ub294 \uc88b\uc740 \ubc29\ubc95\uc785\ub2c8\ub2e4. \ud300\uc5d0\uc11c \ubcf5\uc7a1\ud55c \uae30\uc220 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \uc804\ubb38\uac00\uac00 \ub418\uba74 \uc790\uc2e0\uac10\uc774 \ub192\uc544\uc9c0\uace0 \uace0\uc6a9\uc8fc\uc640 \uace0\uac1d\uc5d0\uac8c \ub354\uc6b1 \uac00\uce58 \uc788\ub294 \uc0ac\ub78c\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacbd\ub825\uc774 \uc313\uc774\uba74 \ud300\uc5d0\uc11c \uc608\uc57d\uc744 \uad00\ub9ac\ud558\uace0 \ud604\uc7a5 \uc11c\ube44\uc2a4 \uae30\uc220\uc790\ub97c \ud30c\uacac\ud558\ub294 \ub370 \uc0ac\uc6a9\ud558\ub294 <a href=\"https:\/\/www.salesforce.com\/service\/field-service-management\/\" target=\"_blank\" rel=\"noopener\">\ud604\uc7a5 \uc11c\ube44\uc2a4 \uad00\ub9ac<\/a> \uc194\ub8e8\uc158\uc758 \uc804\ubb38\uac00\uac00 \ub420 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ucd5c\uc2e0 \uc11c\ube44\uc2a4\uc6a9 \uc778\uacf5\uc9c0\ub2a5(AI) \uac1c\ubc1c \ubd84\uc57c\uc758 \uc804\ubb38\uac00\uac00 \ub418\uace0 \uc2f6\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc5d0\ub294 \uc774\ub7ec\ud55c \ub2e4\uc591\ud55c \uae30\uc220\uc758 \uc0ac\uc6a9 \ubc29\ubc95\uc744 \uc774\ud574\ud558\ub294 \uc0ac\ub78c\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. Salesforce \uad00\ub9ac\uc790, \uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ucee8\uc124\ud134\ud2b8 \ub610\ub294 <a href=\"https:\/\/trailhead.salesforce.com\/en\/credentials\/fieldserviceconsultant\" target=\"_blank\" rel=\"noopener\">\ud604\uc7a5 \uc11c\ube44\uc2a4 \ucee8\uc124\ud134\ud2b8 \uc790\uaca9\uc99d<\/a>\uc744 \ucde8\ub4dd\ud558\uc5ec \uc804\ubb38\uc131 \uac1c\ubc1c\uc5d0 \ub300\ud55c \ub178\ub825\uc744 \uc785\uc99d\ud558\ub294 \uac83\ub3c4 \uace0\ub824\ud574 \ubcf4\uc138\uc694. <a href=\"https:\/\/www.fisherpaykel.com\/us\/\" target=\"_blank\" rel=\"noopener\">Fisher &amp; Paykel Appliances<\/a>\uc758 Salesforce \uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ucc45\uc784\uc790\uc778 Marisa Lioi\ub294 \ud68c\uc0ac \uc804\uccb4\uc5d0\uc11c <a href=\"https:\/\/www.salesforce.com\/products\/all-service-products\/\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc<\/a>\uc758 \uae00\ub85c\ubc8c \uad6c\ud604\uc744 \uac10\ub3c5\ud558\uae30 \uc804\uc5d0 \uc218\ub144 \ub3d9\uc548 \ud30c\uacac \ub2f4\ub2f9\uc790\ub85c \uc77c\ud588\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uadf8\ub140\ub294 Salesforce \uae30\uc220 \uc9c0\uc2dd\uc744 \ubc14\ud0d5\uc73c\ub85c \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8\ub140\ub294 &#8220;\ud504\ub85c\uc138\uc2a4\ub098 <a href=\"https:\/\/www.salesforce.com\/resources\/guides\/customer-service-workflow-automation\/\" target=\"_blank\" rel=\"noopener\">\uc790\ub3d9\ud654<\/a> \ubc0f \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ub9cc\ub4e0 \ub2e4\uc74c, \ud604\uc7a5 \uc11c\ube44\uc2a4\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c <a href=\"https:\/\/www.salesforce.com\/blog\/appointment-assistant-best-practices\/\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4 \uc57d\uc18d\uc744 \uc608\uc57d<\/a>\ud558\ub294 \ub4f1 \uc2e4\uc81c\ub85c \uc2e4\ud589\ub418\ub294 \uac83\uc744 \ubcf4\uba74 &#8216;\ub0b4\uac00 \ud574\ub0c8\uc73c\ub2c8 \ubfcc\ub4ef\ud558\ub2e4&#8217;\ub294 \uc0dd\uac01\uc774 \ub4ed\ub2c8\ub2e4.&#8221;\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. &#8220;\uc0ac\ub78c\ub4e4\uc774 \ub2e4\uc2dc \ucc3e\uc544\uc640\uc11c &#8216;\uc11c\ube44\uc2a4\uac00 \uc815\ub9d0 \uc88b\uc558\uace0, \uae30\uc220\uc790\ub4e4\uc774 \uc815\ub9d0 \ub3c4\uc6c0\uc774 \ub418\uace0 \ud6cc\ub96d\ud588\ub2e4&#8217;\uace0 \ub9d0\ud560 \ub54c \uc790\ubd80\uc2ec\uc744 \ub290\ub084 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&#8221;<\/p>\n<h3>\uc9c0\uc18d\uc801\uc778 \ud559\uc2b5 \uc218\uc6a9<\/h3>\n<p>\uacf5\uc2dd\uc801\uc778 \uad50\uc721 \uae30\ud68c\ub294 \ud658\uc0c1\uc801\uc774\uc9c0\ub9cc \uc804\ubb38\uc131\uc744 \uc313\uc744 \uc218 \uc788\ub294 \uc720\uc77c\ud55c \ubc29\ubc95\uc740 \uc544\ub2d9\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/blog\/asset-service-management\/\" target=\"_blank\" rel=\"noopener\">\uc790\uc0b0 \uc11c\ube44\uc2a4 \uad00\ub9ac<\/a> \ub610\ub294 <a href=\"https:\/\/www.salesforce.com\/service\/ai\/customer-service-ai\/\" target=\"_blank\" rel=\"noopener\">\uc0dd\uc131\ud615 AI<\/a>\uc640 \uac19\uc740 \ud544\uc694\ud55c \uc8fc\uc81c\uc5d0 \ub300\ud55c <a href=\"https:\/\/www.salesforce.com\/blog\/how-to-write-a-knowledge-base-article\/\" target=\"_blank\" rel=\"noopener\">\uc9c0\uc2dd \uae30\ubc18 \ubb38\uc11c<\/a>\ub97c \uc77d\uace0 \ud604\uc7a5 \uc11c\ube44\uc2a4\uc758 \ubc1c\uc804\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \u2018<a href=\"https:\/\/www.salesforce.com\/form\/events\/webinars\/form-rss\/4423988\" target=\"_blank\" rel=\"noopener\">\ud604\uc7a5 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \uc7ac\ucc3d\uc870\ud558\ub294 3\uac00\uc9c0 \uc804\ub7b5<\/a>\u2019 \ub610\ub294 \u2018<a href=\"https:\/\/www.salesforce.com\/form\/events\/webinars\/form-rss\/4373346\" target=\"_blank\" rel=\"noopener\">\ud604\uc7a5 \uc11c\ube44\uc2a4\uc5d0\uc11c \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 AI \ubc0f \ub370\uc774\ud130<\/a>\u2019\uc640 \uac19\uc740 <a href=\"https:\/\/www.salesforce.com\/events\/webinars\/\" target=\"_blank\" rel=\"noopener\">Salesforce\uc758 \ubb34\ub8cc \uc6e8\ube44\ub098<\/a>\uc5d0\uc11c \ud604\uc7a5 \uc11c\ube44\uc2a4 \ub9ac\ub354\ub85c\ubd80\ud130 \uc804\ub7b5 \ubc0f \ud2b8\ub80c\ub4dc\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ud638\uae30\uc2ec\uacfc \ud0d0\uad6c\uc2ec\ub9cc \uc788\ub2e4\uba74 \ub9e4\uc77c \uc9c0\uc2dd\uc744 \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc791\uc5c5 \ud604\uc7a5\uc5d0\uc11c \uc791\uc5c5 \uc18d\ub3c4\ub97c \ub2a6\ucd94\ub294 \ud2b9\uc815 \ubc18\ubcf5\uc801\uc778 \ubb38\uc81c\ub97c \ubc1c\uacac\ud588\ub2e4\uba74 \uacbd\uc601\uc9c4\uacfc \uc778\uc0ac\uc774\ud2b8\ub97c \uacf5\uc720\ud558\uace0 \uae30\ud68c\uac00 \ubcf4\uc774\uba74 \ud574\uacb0\ucc45\uc744 \uc81c\uc548\ud558\uc138\uc694. &#8220;\uc77c\uc0c1\uc801\uc778 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \ub9c8\ucc30\uc744 \uc904\uc774\uace0 \uc790\uc2e0\uacfc \ud300\uc6d0\ub4e4\uc758 \uc5c5\ubb34 \ud6a8\uc728\uc744 \ub192\uc77c \uc218 \uc788\ub294 \ubc29\ubc95\uc774 \ubb34\uc5c7\uc778\uc9c0 \uc5f0\uad6c\ud558\uc138\uc694.&#8221;\ub77c\uace0 Quine\uc740 \ub9d0\ud569\ub2c8\ub2e4. \ud559\uc2b5\uc758 \uc77c\ubd80\ubd84\uc740 \ub9e4\uc77c \uc218\ud589\ud558\ub294 \uc5c5\ubb34\uc758 \ud070 \uadf8\ub9bc\uc774 \ud68c\uc0ac\uc758 \ubaa9\ud45c\uc5d0 \uc5b4\ub5bb\uac8c \uae30\uc5ec\ud558\ub294\uc9c0\ub97c \uc774\ud574\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc6b0\uc120\uc801\uc73c\ub85c \ud300\uc758 <a href=\"https:\/\/www.salesforce.com\/blog\/field-service-management-key-metrics\/\" target=\"_blank\" rel=\"noopener\">\ud575\uc2ec \uc131\uacfc \uc9c0\ud45c(KPI)<\/a>\ub97c \uc774\ud574\ud574\uc57c \ud569\ub2c8\ub2e4. KPI\uac00 \uc815\uae30\uc801\uc73c\ub85c \uacf5\uc720\ub418\uc9c0 \uc54a\ub294\ub2e4\uba74 \uad00\ub9ac\uc790\uc5d0\uac8c \uacf5\uc720\ub420 \uc218 \uc788\ub294\uc9c0 \ubb3c\uc5b4\ubcf4\uc138\uc694. \uae30\uaebc\uc774 \ubc30\uc6b0\uace0 \uc801\uc751\ud558\ub824\ub294 \uc758\uc9c0\ub294 \uad00\ub828\uc131\uc744 \uc720\uc9c0\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc870\uc9c1\uc758 \uc18c\uc911\ud55c \uc790\uc0b0\uc73c\ub85c \uc790\ub9ac\ub9e4\uae40\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\ub9ac\ub354\uc2ed \uc790\uc9c8 \ubcf4\uc5ec\uc8fc\uae30<\/h3>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/users\/servicecloudtrailblazers\/trailmixes\/field-service-leader\" target=\"_blank\" rel=\"noopener\">\ub9ac\ub354\uc2ed \uae30\uc220<\/a>\uc740 \uacbd\ub825 \ubc1c\uc804\uc5d0 \ud544\uc218\uc801\uc778 \uc694\uc18c\uc785\ub2c8\ub2e4. \ucd94\uac00\uc801\uc778 \uacfc\uc81c\ub294 \uc0c8\ub85c\uc6b4 \uc804\ubb38 \ubd84\uc57c\uc5d0 \ub300\ud55c \uacbd\ud5d8\uc744 \uc313\uace0 \uc8fc\ub3c4\uc131\uc744 \ubcf4\uc5ec\uc904 \uc218 \uc788\ub294 \uc88b\uc740 \ubc29\ubc95\uc785\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc131\uacf5\uc801\uc778 \ud604\uc7a5 \uc11c\ube44\uc2a4 \uc57d\uc18d \ud6c4 <a href=\"https:\/\/www.salesforce.com\/blog\/upselling-cross-selling-field-service\/\" target=\"_blank\" rel=\"noopener\">\uc5c5-\uc140\ub9c1 \ub610\ub294 \ud06c\ub85c\uc2a4-\uc140\ub9c1<\/a>\uc744 \ud1b5\ud574 \ud68c\uc0ac\uc758 \ub9e4\ucd9c \uc99d\ub300\uc5d0 \uae30\uc5ec\ud558\uc138\uc694. \ud6c4\ubc30 \ub3d9\ub8cc\ub97c \ucf54\uce6d\ud558\uac70\ub098 \uc815\uaddc \uc5c5\ubb34 \uc678\uc758 \ud504\ub85c\uc81d\ud2b8\uc5d0 \uc790\uc6d0\ud558\uc5ec \ub9ac\ub354\uc2ed \uc7a0\uc7ac\ub825\uc744 \ubcf4\uc5ec\uc8fc\uc138\uc694. <a href=\"https:\/\/cirriussolutions.com\/\" target=\"_blank\" rel=\"noopener\">Cirrius Solutions, Inc.<\/a>\uc758 \ucc38\uc5ec \uad00\ub9ac\uc790\uc778 Greg Banks\ub294 \ubaa9\uc7ac \ubcf4\uc874 \uc5c5\uacc4\uc5d0\uc11c \uc218\ub144\uac04 \ud604\uc7a5 \uc11c\ube44\uc2a4 \uae30\uc220\uc790\ub85c \uc77c\ud588\uc2b5\ub2c8\ub2e4. \uadf8\uc758 \uacbd\ub825\uc5d0\ub294 \ub9ce\uc740 \ubcf4\ub78c \uc788\ub294 \uacbd\ud5d8\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\uc73c\uba70, \uadf8\uc911\uc5d0\ub294 \uc7ac\ub09c \uad6c\ud638 \ud65c\ub3d9\uc5d0\ub3c4 \ucc38\uc5ec\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub294 \ud5c8\ub9ac\ucf00\uc778\uacfc \ud1a0\ub124\uc774\ub3c4 \uc774\ud6c4 \ub9e4\uc6b0 \uc911\uc694\ud55c \uc804\uc2e0\uc8fc\ub97c \ub9cc\ub4dc\ub294 \uc2dc\uc124\uc758 \ubcf5\uad6c \uc791\uc5c5\uc744 \ub3c4\uc654\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ubc45\ud06c\uc2a4\ub294 \ud604\uc7a5\uc5d0 \ub3c4\ucc29\ud588\uc744 \ub54c \uace0\uac1d\uc758 \ubb38\uc81c\uc5d0 \ub300\ud55c \uc815\ubcf4\uac00 \ubd80\uc871\ud558\uc5ec \ube44\ud6a8\uc728\uc801\uc778 \ubc29\ubb38\uacfc \uace0\uac1d \ubd88\ub9cc\uc744 \ucd08\ub798\ud558\ub294 \ub4f1 \uc88c\uc808\uac10\uc744 \uacbd\ud5d8\ud558\uae30\ub3c4 \ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub798\uc11c \ubc45\ud06c\uc2a4\ub294 \uc774\ub7ec\ud55c \ubb38\uc81c\ub97c \uac1c\uc120\ud558\uae30 \uc704\ud574 \ud68c\uc0ac\uc5d0\uc11c <a href=\"https:\/\/www.salesforce.com\/crm\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/a>\ub97c \ub3c4\uc785\ud558\ub294 \ub370 \uc790\uc6d0\ud558\uc5ec \ub3c4\uc6c0\uc744 \uc8fc\uc5c8\uc2b5\ub2c8\ub2e4. \uacb0\uad6d \uadf8\ub294 \ud68c\uc0ac \uc804\uccb4\uc758 <a href=\"https:\/\/www.salesforce.com\/service\/all-products\/\" target=\"_blank\" rel=\"noopener\">Salesforce Service Cloud<\/a> \uad6c\ud604\uc744 \uac10\ub3c5\ud574 \ub2ec\ub77c\ub294 \uc694\uccad\uc744 \ubc1b\uc558\uc2b5\ub2c8\ub2e4. \ud604\uc7ac \ubc45\ud06c\uc2a4\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5c5\uacc4\uc758 \ucee8\uc124\ud134\ud2b8\ub85c\uc11c \uae30\uc5c5\uc758 Salesforce <a href=\"https:\/\/www.salesforce.com\/service\/field-service-management\/best-software\/\" target=\"_blank\" rel=\"noopener\">\ud604\uc7a5 \uc11c\ube44\uc2a4 \uc804\ub7b5<\/a> \uc218\ub9bd\uc744 \ub3d5\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubc45\ud06c\uc2a4\ub294 &#8220;\ud604\uc7a5 \uc11c\ube44\uc2a4\uc5d0\uc11c \ubc30\uc6b4 \uac83\ub4e4\uc740 \uc774\uc804\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&#8221;\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. &#8220;\ub2e8\uc21c\ud788 \ub80c\uce58\ub97c \ub3cc\ub9ac\uac70\ub098 \uac10\uc804\ub418\uc9c0 \uc54a\uace0 \uc804\uc120\uc744 \uc885\ub2e8\ud558\ub294 \ubc29\ubc95\uc744 \ubc30\uc6b0\ub294 \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc81c\uac00 \uadf8 \uc77c\uc744 \ud558\uae30 \uc704\ud574 \uac1c\ubc1c\ud574\uc57c \ud588\ub358 \uae30\uc220\uacfc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc758 \ubcf8\uc9c8\uc740 \uacbd\ub825 \ud6c4\ubc18\uc5d0 \ub2e4\uc591\ud55c \uc635\uc158\uc73c\ub85c \uc804\ud658\ud560 \uc218 \uc788\ub294 \uc815\ub9d0 \uc720\uc6a9\ud55c \uae30\uc220\uc744 \uc313\ub294 \uac83\uc785\ub2c8\ub2e4. \uadf8 \uc804\uc5d0\ub294 \uc0ac\uc2e4\uc744 \ubaa8\ub978 \ucc44\ub85c \ud558\ub8e8 \uc885\uc77c \ud604\uc7a5\uc5d0 \ub098\uac00\uc788\uc5b4\uc694.&#8221; \ub610\ud55c \ud604\uc7a5 \uc11c\ube44\uc2a4\uc5d0\uc11c \uace0\uac1d \uc911\uc2ec\uc740 \ub9ac\ub354\uc2ed\uc758 \uc790\uc9c8\uc774\uba70 \uc774\ub294 \uacbd\ub825\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0\uc11c \uc6b0\uc120\uc21c\uc704\ub85c \ub450\uc5b4\uc57c \ud560 \uc0ac\ud56d\uc774\ub77c\ub294 \uc810\uc744 \uae30\uc5b5\ud558\uc138\uc694.<\/p>\n<h3>\uac15\ub825\ud55c \uc804\ubb38\uac00 \ub124\ud2b8\uc6cc\ud06c \uad6c\ucd95<\/h3>\n<p>\ub124\ud2b8\uc6cc\ud0b9\uc740 \uacbd\ub825 \uc131\uc7a5\uc744 \uc704\ud55c \uac15\ub825\ud55c \ub3c4\uad6c\uc785\ub2c8\ub2e4. \u2018<a href=\"https:\/\/fieldserviceusa.wbresearch.com\/\" target=\"_blank\" rel=\"noopener\">Field Service USA<\/a>\u2019 \ubc0f \u2018<a href=\"https:\/\/www.salesforce.com\/form\/dreamforce\/df24-save-the-date\/\" target=\"_blank\" rel=\"noopener\">Dreamforce<\/a>&#8216;\uc640 \uac19\uc740 \ucee8\ud37c\ub7f0\uc2a4\ub97c \ud1b5\ud574 \ud604\uc7a5 \uc11c\ube44\uc2a4 \ubd84\uc57c\uc758 \ub2e4\ub978 \uc0ac\ub78c\ub4e4\uacfc \uad50\ub958\ud558\uc138\uc694. <a href=\"https:\/\/trailhead.salesforce.com\/trailblazer-community\/groups\/0F93A00000020tYSAQ?tab=discussion&amp;sort=LAST_MODIFIED_DATE_DESC&amp;_ga=2.55484331.1294254206.1705416421-908708662.1675098655&amp;_gac=1.162185934.1704821411.CjwKCAiA-vOsBhAAEiwAIWR0TSM3GRkacfpOS4DOr4PjR2Ys7i3586_KB8sJXRCHSNnNs7UhSDNxJRoCrN0QAvD_BwE\" target=\"_blank\" rel=\"noopener\">Salesforce \uc11c\ube44\uc2a4 \uc120\uad6c\uc790 \ucee4\ubba4\ub2c8\ud2f0<\/a>\uc5d0 \uac00\uc785\ud558\uc5ec \ub2e4\ub978 \ud604\uc7a5 \uc11c\ube44\uc2a4 \uc804\ubb38\uac00\ub4e4\uacfc \uad50\ub958\ud558\uace0, \uacbd\ud5d8\uc744 \uacf5\uc720\ud558\uace0, \uc5c5\uacc4 \ub3d9\ud5a5\uc5d0 \ub300\ud55c \ucd5c\uc2e0 \uc815\ubcf4\ub97c \uc5bb\uc73c\uc138\uc694. \uc804\ubb38\uac00 \ub124\ud2b8\uc6cc\ud06c\ub97c \ud1b5\ud574 \uc0c8\ub85c\uc6b4 \uc5ed\ud560\uc758 \uae30\ud68c\uac00 \uc5f4\ub9ac\uac70\ub098 \uacbd\ub825 \ubaa9\ud45c\uc5d0 \uc811\uadfc\ud558\ub294 \ub2e4\uc591\ud55c \ubc29\ubc95\uc774 \uc81c\uc2dc\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud68c\uc0ac\uc5d0\uc11c \ub354 \ub192\uc740 \uc9c1\uae09\uc5d0 \uc788\ub294 \uc0ac\ub78c\uc774\ub098 Serviceblazer \ucee4\ubba4\ub2c8\ud2f0\uc640 \uac19\uc740 \uc870\uc9c1 \uc678\ubd80\uc5d0\uc11c \ub9cc\ub098\ub294 \uc0ac\ub78c \uc911 \uba58\ud1a0\ub97c \ucc3e\uc544\ubcf4\uc138\uc694. \ub300\uba74 \ub610\ub294 \uac00\uc0c1\uc73c\ub85c \uc815\uae30\uc801\uc73c\ub85c \ub9cc\ub0a0 \uc218 \uc788\ub294 \uc2dc\uac04\uc744 \uc608\uc57d\ud558\uc138\uc694. 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