{"id":2171,"date":"2025-06-13T15:14:14","date_gmt":"2025-06-13T22:14:14","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=2171"},"modified":"2026-01-30T10:10:40","modified_gmt":"2026-01-30T01:10:40","slug":"salesforce-on-salesforce-unlocking-transformative-growth-and-roi-with-data-cloud-and-agentforce","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/salesforce-on-salesforce-unlocking-transformative-growth-and-roi-with-data-cloud-and-agentforce\/","title":{"rendered":"Data 360\uacfc Agentforce\ub97c \ud1b5\ud574 \ud601\uc2e0\uc801\uc778 \uc131\uc7a5\uacfc ROI\ub97c \uc2e4\ud604\ud558\ub294 \ubc29\ubc95"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewBox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub370\uc774\ud130 \ud1b5\ud569\uc744 \ud1b5\ud55c \uc2e4\uc9c8\uc801 ROI \ucc3d\ucd9c<\/strong>: Data 360\uc73c\ub85c \ud30c\ud3b8\ud654\ub41c \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uc5ec \ub9ac\ub4dc\ub2f9 \uacc4\uc57d \uac00\uce58\ub97c 60% \ub192\uc774\uace0 2,500\ub9cc \ub2ec\ub7ec \uaddc\ubaa8\uc758 \uc7a0\uc7ac \uc218\uc775\uc744 \ubc1c\uad74\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>Agentforce\uc758 \uc555\ub3c4\uc801\uc778 \uc11c\ube44\uc2a4 \ud6a8\uc728\uc131<\/strong>: \ud1b5\ud569 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uad6c\ub3d9\ub418\ub294 Agentforce\ub294 85%\uc758 \ub192\uc740 \ubb38\uc758 \ud574\uacb0\ub960\uc744 \uae30\ub85d\ud558\uba70 \uc5f0\uac04 35,000\uc2dc\uac04\uc758 \uc11c\ube44\uc2a4 \uc2dc\uac04\uc744 \uc808\uac10\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc5d0\uc774\uc804\ud2f1 \uc5d4\ud130\ud504\ub77c\uc774\uc988\ub85c\uc758 \uc804\ud658<\/strong>: \ub2e8\uc77c\ud654\ub41c \ub370\uc774\ud130 \ud45c\uc900(SSOT)\uc744 \ud1b5\ud574 AI\uc640 \uc778\uac04\uc774 \ud611\uc5c5\ud558\uba70 \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc758 \uc758\uc0ac\uacb0\uc815\uacfc \uace0\uac1d \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\ub294 \uae30\ubc18\uc744 \ub9c8\ub828\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<footer class=\"wp-block-salesforce-blog-key-takeaways__footer\">\n\t\t\t\t\tThis summary was created with AI and reviewed by an editor.\t\t\t\t<\/footer>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<p>\uc624\ub298\ub0a0 \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\ub294 \ub3d9\uc77c\ud55c \uacfc\uc81c\uc5d0 \uc9c1\uba74\ud574 \uc788\uc2b5\ub2c8\ub2e4. \uc911\uc694\ud55c \ub370\uc774\ud130\uac00 \uc11c\ub85c \ub2e4\ub978 \uc2dc\uc2a4\ud15c\uc5d0 \uac07\ud600 \uc788\uc5b4 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc804\uccb4 \uc0c1\ud669\uc744 \ud30c\uc545\ud558\uc9c0 \ubabb\ud560 \ub54c, \uc5b4\ub5bb\uac8c \uace0\uac1d\uc744 \uc9c4\uc815\uc73c\ub85c \uc774\ud574\ud558\uace0 \ud300\uc5d0 \uad8c\ud55c\uc744 \ubd80\uc5ec\ud560 \uc218 \uc788\uc744\uae4c\uc694? \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub294 \ud30c\ud3b8\ud654\ub418\uc5b4 \uc788\uace0, \ub9e4\ucd9c \uc608\uce21\uc740 \uc9d0\uc791\uc5d0 \uc758\uc874\ud558\ub294 \uac83 \uac19\uc73c\uba70, \ub9c8\ucf00\ud305 \ub178\ub825\uc740 \ube57\ub098\uac00\uace0, \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc6d0\uc740 \ub04a\uc784\uc5c6\uc774 \uc815\ubcf4\ub97c \ucc3e\uc544 \ud5e4\ub9e4\ub294 \uc88c\uc808\uac10\uc744 \uc5ec\ub7ec\ubd84\uc740 \uc774\ubbf8 \uc54c\uace0 \uacc4\uc2e4 \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \ub2e8\uc21c\ud788 IT \ubd80\uc11c\uc758 \ubb38\uc81c\uac00 \uc544\ub2d9\ub2c8\ub2e4. \uae30\uc5c5\uc758 \uc218\uc775\uacfc \uc5ec\ub7ec\ubd84\uc774 \uc81c\uacf5\ud558\ub294 \uace0\uac1d \uacbd\ud5d8\uc5d0 \uc9c1\uc811\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \ubb38\uc81c\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>Salesforce \uc5ed\uc2dc \uc815\ud655\ud788 \uc774\uc640 \uac19\uc740 \ud604\uc2e4\uc5d0 \uc9c1\uba74\ud588\uc5c8\uc2b5\ub2c8\ub2e4. \uc218\uc2ed \ub144\uac04\uc758 \uc131\uc7a5\uacfc \uc218\ub9ce\uc740 \uc778\uc218\ub97c \uac70\uce58\uba74\uc11c, \uc6b0\ub9ac\uc758 \uace0\uac1d \ub370\uc774\ud130 \ub610\ud55c \ub2e4\uc591\ud55c \uc2dc\uc2a4\ud15c\uc5d0 \ud769\uc5b4\uc838 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 AI\uc758 \uc57d\uc18d\uc744 \uc9c4\uc815\uc73c\ub85c \uc774\ud589\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \ud6a8\uacfc\uc801\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud574\uc11c\ub294, \uba3c\uc800 \uc6b0\ub9ac \uc2a4\uc2a4\ub85c \uc774 \uadfc\ubcf8\uc801\uc778 \uacfc\uc81c\ub97c \ud574\uacb0\ud574\uc57c \ud55c\ub2e4\ub294 \uc810\uc744 \uae68\ub2ec\uc558\uc2b5\ub2c8\ub2e4. \uadf8\ub798\uc11c \uc6b0\ub9ac\ub294 \uc2a4\uc2a4\ub85c &#8216;\ucee4\uc2a4\ud130\uba38 \uc81c\ub85c(Customer Zero, \uccab \ubc88\uc9f8 \uace0\uac1d)&#8217;\uac00 \ub418\uae30\ub85c \ud588\uc2b5\ub2c8\ub2e4. Salesforce Data 360\uc73c\ub85c \ud1b5\ud569\ub41c \ub370\uc774\ud130 \uae30\ubc18\uc744 \uad6c\ucd95\ud568\uc73c\ub85c\uc368 \uc6b0\ub9ac \uc194\ub8e8\uc158\uc758 \ud798\uc744 \uc9c1\uc811 \uc99d\uba85\ud574 \ubcf4\uc600\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uadf8 \uc131\uacfc\ub294 \ubd80\uc778\ud560 \uc218 \uc5c6\uc744 \ub9cc\ud07c \ud655\uc2e4\ud588\uc73c\uba70, \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc0c1\ub2f9\ud55c ROI\ub97c \ucc3d\ucd9c\ud588\uc2b5\ub2c8\ub2e4:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uace0\uac1d \ub77c\uc774\uc120\uc2a4 \uac31\uc2e0\uc744 \ud1b5\ud574 2,300\ub9cc \ub2ec\ub7ec\uc758 \uc7a0\uc7ac \uc218\uc775<\/strong>\uc744 \ubc1c\uad74\ud588\uc73c\uba70, \uc774\uc81c AI \uae30\ubc18 Slack \uc54c\ub9bc\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc601\uc5c5 \ud300\uc5d0 \uc774\ub7ec\ud55c \uae30\ud68c\ub97c <strong>\uc790\ub3d9\uc73c\ub85c \ud1b5\uc9c0<\/strong>\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ub9c8\ucf00\ud305 \ub9ac\ub4dc \uc218\uc775 \ubc0f \ub9ac\ub4dc\ub2f9 \uacc4\uc57d \uac00\uce58\uac00 60% \uc99d\uac00<\/strong>\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li>\uc218\ubc31\ub9cc \uac74\uc758 \ub300\ud654\ub97c \uc9c0\uc6d0\ud558\ub294 Agentforce\ub97c \ud1b5\ud574 <strong>85%\uc758 \ubb38\uc758 \ud574\uacb0\ub960<\/strong>\uc744 \ub2ec\uc131\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li>2025\ub144 \uc0c1\ubc18\uae30 \uc9c0\uc6d0 \ucf00\uc774\uc2a4(\ubb38\uc758 \uac74\uc218)\uac00 \uc804\ub144 \ub3d9\uae30 \ub300\ube44 <strong>98,000\uac74 \uac10\uc18c<\/strong>\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<p>\uc774\ub294 \ub2e8\uc21c\ud788 \uc774\ub860\uc801\uc778 \uc5f0\uc2b5\uc774 \uc544\ub2c8\uc5c8\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac \uc790\uc2e0\uc758 AI\uc640 \ub370\uc774\ud130 \uae30\uc220\uc774 \uac00\uc9c4 \uc2e4\uc9c8\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \uc785\uc99d\ud558\uae30 \uc704\ud55c \uc5c4\uaca9\ud55c \ud14c\uc2a4\ud2b8\uc600\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 &#8220;\ucee4\uc2a4\ud130\uba38 \uc81c\ub85c(Customer Zero)&#8221; \uc804\ub7b5\uc740 \uc81c\ud488\uc758 \uc2e4\ud589 \uac00\ub2a5\uc131\uc744 \ud655\uc778\ud558\ub294 \uad81\uadf9\uc758 \ub9ac\ud2b8\uba38\uc2a4 \uc2dc\ud5d8\uc9c0\uc774\uc790, \uace0\uac1d\uc5d0\uac8c \ub4dc\ub9ac\ub294 \uc57d\uc18d\uc758 \ud575\uc2ec \uc6d0\uce59\uc785\ub2c8\ub2e4. \ub9c8\ud06c \ubca0\ub2c8\uc624\ud504(Marc Benioff) \ud68c\uc7a5 \uacb8 CEO\uac00 \uc790\uc8fc \uc5b8\uae09\ud588\ub4ef\uc774, \uc6b0\ub9ac \uc790\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\uac00 \uc6b0\ub9ac \uae30\uc220 \uc704\uc5d0\uc11c \ub3cc\uc544\uac00\uc9c0 \uc54a\ub294\ub2e4\uba74, \uadf8\uac83\uc744 \ud0c0\uc778\uc5d0\uac8c \ud314 \uad8c\ub9ac \ub610\ud55c \uc5c6\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"TOC\">\uc8fc\uc694 \ub0b4\uc6a9<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#challenge\"><strong>\uc6b0\ub9ac\uc758 \ub3c4\uc804 \uacfc\uc81c:<\/strong> \ub370\uc774\ud130\uc758 \ud30c\ud3b8\ud654\ub97c \ub118\uc5b4, \ub2e8\uc77c\ud654\ub41c \ub370\uc774\ud130 \ud45c\uc900(Single Source of Truth)\uc73c\ub85c<\/a><\/li>\n\n\n\n<li><a href=\"#solution\"><strong>\ud574\uacb0 \ubc29\uc548:<\/strong> Data 360 \u2013 \ud1b5\ud569\ub41c \uacbd\ud5d8\uc744 \uc704\ud55c \uc911\ucd94 \uc2e0\uacbd\uacc4<\/a><\/li>\n\n\n\n<li><a href=\"#elements\">Data 360 \uad6c\ud604\uc758 \ud575\uc2ec \uc694\uc18c<\/a><\/li>\n\n\n\n<li><a href=\"#payoff\"><strong>\uc131\uacfc:<\/strong> \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uac78\uce5c \ub2e4\uac01\uc801\uc778 ROI<\/a><\/li>\n\n\n\n<li><a href=\"#lessons\">\ud604\uc7a5\uc5d0\uc11c \uc5bb\uc740 \uad50\ud6c8<\/a><\/li>\n\n\n\n<li><a href=\"#looking\"><strong>\ubbf8\ub798 \uc804\ub9dd:<\/strong> \uc5d0\uc774\uc804\ud2f1 \uc5d4\ud130\ud504\ub77c\uc774\uc988(Agentic Enterprise)\uc758 \ubd80\uc0c1<\/a><\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d2b7b103c2b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d2b7b103c2b\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"900\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/06\/image_a9d26c.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-2170\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/06\/image_a9d26c.png 1600w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/06\/image_a9d26c.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/06\/image_a9d26c.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/06\/image_a9d26c.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/06\/image_a9d26c.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/06\/image_a9d26c.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"challenge\">\uc6b0\ub9ac\uc758 \ub3c4\uc804 \uacfc\uc81c: \ub370\uc774\ud130\uc758 \ud30c\ud3b8\ud654\ub97c \ub118\uc5b4, \ub2e8\uc77c\ud654\ub41c \ub370\uc774\ud130 \ud45c\uc900(Single Source of Truth)\uc73c\ub85c<\/h2>\n\n\n\n<p>4\ub144 \uc804, Salesforce\uc758 \uace0\uac1d \ub370\uc774\ud130 \uad00\ub9ac \ud658\uacbd\uc740 \uc9c0\uae08\uacfc\ub294 \uc0ac\ubb47 \ub2ec\ub790\uc2b5\ub2c8\ub2e4. \uc815\ubcf4\ub294 \uc5ec\ub7ec \uac1c\uc758 Salesforce CRM \uc778\uc2a4\ud134\uc2a4\ubfd0\ub9cc \uc544\ub2c8\ub77c Snowflake, Google, Amazon\uacfc \uac19\uc740 \uc678\ubd80 \ub370\uc774\ud130 \uc2dc\uc2a4\ud15c \ub4f1 \ub2e4\uc591\ud55c \uc18c\uc2a4\ub85c\ubd80\ud130 \uc3df\uc544\uc838 \ub4e4\uc5b4\uc654\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub370\uc774\ud130\uc758 \ud30c\ud3b8\ud654\ub294 \uc601\uc5c5, \uc11c\ube44\uc2a4, \ub9c8\ucf00\ud305 \ud300\uc740 \ubb3c\ub860 \ucd08\uae30 \ub2e8\uacc4\uc758 AI \ud504\ub85c\uc81d\ud2b8\ub4e4\uc774 \ud0c1\uc6d4\ud55c \uc131\uacfc\ub97c \ub0b4\ub294 \ub370 \uaf2d \ud544\uc694\ud55c &#8216;\ud1b5\ud569\ub41c \uc2e4\uc2dc\uac04 \ucee8\ud14d\uc2a4\ud2b8&#8217;\ub97c \uac16\uc9c0 \ubabb\ud588\ub2e4\ub294 \uac83\uc744 \uc758\ubbf8\ud588\uc2b5\ub2c8\ub2e4. \ub0b4\ubd80 \ud504\ub85c\uc138\uc2a4\ub294 \uc9c0\uc5f0\ub418\uc5c8\uace0, \uace0\uac1d\uc5d0 \ub300\ud55c \uc644\uc804\ud55c \ubc11\uadf8\ub9bc\uc744 \uadf8\ub9ac\ub294 \uac83\uc740 \ubd88\uac00\ub2a5\ud574 \ubcf4\uc600\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc6b0\ub9ac\uc758 \ubaa9\ud45c\ub294 \uba85\ud655\ud588\uc2b5\ub2c8\ub2e4. \ubc14\ub85c \ub2e8\uc77c \ub370\uc774\ud130 \ud45c\uc900(Single Source of Truth), \uc989 \uc6b0\ub9ac\uac00 &#8220;\ud2b8\ub8e8\uc2a4 \ud504\ub85c\ud544(Truth Profile)&#8221;\uc774\ub77c \ubd80\ub974\ub294 \uac83\uc744 \uad6c\ucd95\ud558\ub294 \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc774 \ube44\uc804\uc744 \uc2e4\ud604\ud558\uae30 \uc704\ud574\uc11c\ub294 \ubaa8\ub4e0 \uc2dc\uc2a4\ud15c\uc5d0 \ud769\uc5b4\uc9c4 \uace0\uac1d\uc758 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uacfc \uc2e0\ud638, \ub370\uc774\ud130 \ud3ec\uc778\ud2b8\ub97c \ud558\ub098\ub85c \ubb36\uc5b4, \uac01 \uace0\uac1d\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 360\ub3c4 \ubdf0\ub97c \ud655\ubcf4\ud574\uc57c\ub9cc \ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ubaa8\ub4e0 \uc2e4\ubb34 \ud300\uacfc Agentforce\uac00 \ub3c5\ubcf4\uc801\uc778 \ub9e5\ub77d\uacfc \uc790\uc2e0\uac10, \uadf8\ub9ac\uace0 \uc2e0\ub8b0\ub97c \ubc14\ud0d5\uc73c\ub85c \ud589\ub3d9\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ud575\uc2ec \ub450\ub1cc \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>(<a href=\"#TOC\">\uc704\ub85c \ub3cc\uc544\uac00\uae30<\/a>)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"solution\"><strong>\ud574\uacb0 \ubc29\uc548:<\/strong> Data 360 \u2013 \ud1b5\ud569\ub41c \uacbd\ud5d8\uc744 \uc704\ud55c \uc911\ucd94 \uc2e0\uacbd\uacc4<\/h2>\n\n\n\n<p><a href=\"\/data\">Data 360<\/a> \ub294 \uc774\ub807\uac8c \uc11c\ub85c \ubd84\uc808\ub41c \uc2dc\uc2a4\ud15c\ub4e4\uc744 \ud558\ub098\ub85c \uc5ee\uc5b4\uc8fc\ub294 \uc911\ucd94\uc801\uc778 \ud5c8\ube0c\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ubc29\ub300\ud55c \ucee4\ub125\ud130 \ub77c\uc774\ube0c\ub7ec\ub9ac\uc640 API\ub97c \uac16\ucd98 Data 360\ub97c \ud1b5\ud574, \uc6b0\ub9ac\ub294 \uc0ac\uc2e4\uc0c1 \uac70\uc758 \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0\uc11c \uc815\ubcf4\ub97c \uc218\uc9d1\ud558\uace0 \uc870\ud654\ub86d\uac8c \ud1b5\ud569\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 Sales, Service, Marketing, Commerce \ub4f1 Salesforce\uc758 \ub2e4\uc591\ud55c \ud074\ub77c\uc6b0\ub4dc \ub370\uc774\ud130\ubfd0\ub9cc \uc544\ub2c8\ub77c, \ub9c8\ucf00\ud305 \ubc0f \uad11\uace0 \ud50c\ub7ab\ud3fc, ERP \ubc0f \uc7ac\ubb34 \uc2dc\uc2a4\ud15c, \ub370\uc774\ud130 \uc6e8\uc5b4\ud558\uc6b0\uc2a4, \ub370\uc774\ud130 \ub808\uc774\ud06c, \uadf8\ub9ac\uace0 \uac01\uc885 \ub370\uc774\ud130\ubca0\uc774\uc2a4\uae4c\uc9c0 \ud3ec\ud568\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc2ec\uc9c0\uc5b4 Slack\uacfc Agentforce\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \uc2e4\uc2dc\uac04 \ub300\ud654 \ub370\uc774\ud130\uae4c\uc9c0 \ubaa8\ub450 \ub04c\uc5b4\uc654\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud1b5\ud569\uc744 \ud1b5\ud574 \uad6c\ucd95\ub41c \ud3ec\uad04\uc801\uc778 360\ub3c4 \uace0\uac1d \ubdf0\ub294 \ub354\uc6b1 \uc9c0\ub2a5\uc801\uc778 \uc601\uc5c5, \uc11c\ube44\uc2a4, \ub9c8\ucf00\ud305\uc744 \uac00\ub2a5\ucf00 \ud568\uc740 \ubb3c\ub860, \uc624\ub298\ub0a0 \uace0\uac1d\ub4e4\uc774 \uae30\ub300\ud558\ub294 \uc815\uad50\ud55c AI \uacbd\ud5d8\uc744 \uad6c\ud604\ud558\ub294 \ub370 \ud575\uc2ec\uc801\uc778 \ud1a0\ub300\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Data 360\ub97c \ud1b5\ud574 Salesforce\uc758 \uace0\uac1d \uad00\ub9ac \ud300\uacfc Agentforce\ub294 \ub2e8\uc77c\ud654\ub41c \ub370\uc774\ud130 \ud45c\uc900(SSOT)\uc744 \ubc14\ud0d5\uc73c\ub85c \ud589\ub3d9\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uad6c\uccb4\uc801\uc73c\ub85c\ub294 650\uac1c \uc774\uc0c1\uc758 \ub370\uc774\ud130 \uc2a4\ud2b8\ub9bc\uc5d0 \ud769\uc5b4\uc838 \uc788\ub358 2\uc5b5 6,600\ub9cc \uac1c\uc758 \ud30c\ud3b8\ud654\ub41c \ud504\ub85c\ud544\uc744 \ud1b5\ud569\ud558\uace0 \uc870\uc815\ud558\uc5ec, \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9 \ub0b4\uc5ed\uc774 \ud3ec\ud568\ub41c 360\ub3c4 \ubdf0\ub97c \uac16\ucd98 1\uc5b5 4,100\ub9cc \uba85\uc758 \uace0\uc720\ud55c \uace0\uac1d \ud504\ub85c\ud544\ub85c \uc7ac\ud0c4\uc0dd\uc2dc\ucf30\uc2b5\ub2c8\ub2e4.<\/p>\n<\/blockquote>\n<span class=\"citation-role\">\u2013 \ub9c8\uc774\ud074 \uc564\ub4dc\ub958(Michael Andrew), Salesforce CDO<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fsalesforce-on-salesforce-unlocking-transformative-growth-and-roi-with-data-cloud-and-agentforce%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Data%20360%EA%B3%BC%20Agentforce%EB%A5%BC%20%ED%86%B5%ED%95%B4%20%ED%98%81%EC%8B%A0%EC%A0%81%EC%9D%B8%20%EC%84%B1%EC%9E%A5%EA%B3%BC%20ROI%EB%A5%BC%20%EC%8B%A4%ED%98%84%ED%95%98%EB%8A%94%20%EB%B0%A9%EB%B2%95\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Data%20360%EA%B3%BC%20Agentforce%EB%A5%BC%20%ED%86%B5%ED%95%B4%20%ED%98%81%EC%8B%A0%EC%A0%81%EC%9D%B8%20%EC%84%B1%EC%9E%A5%EA%B3%BC%20ROI%EB%A5%BC%20%EC%8B%A4%ED%98%84%ED%95%98%EB%8A%94%20%EB%B0%A9%EB%B2%95&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fsalesforce-on-salesforce-unlocking-transformative-growth-and-roi-with-data-cloud-and-agentforce%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fsalesforce-on-salesforce-unlocking-transformative-growth-and-roi-with-data-cloud-and-agentforce%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Data 360\uacfc Agentforce\ub97c \ud1b5\ud574 \ud601\uc2e0\uc801\uc778 \uc131\uc7a5\uacfc ROI\ub97c \uc2e4\ud604\ud558\ub294 \ubc29\ubc95\" https:\/\/www.salesforce.com\/kr\/blog\/salesforce-on-salesforce-unlocking-transformative-growth-and-roi-with-data-cloud-and-agentforce\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>(<a href=\"#TOC\">\uc704\ub85c \ub3cc\uc544\uac00\uae30<\/a>)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"elements\">Data 360 \uad6c\ud604\uc758 \ud575\uc2ec \uc694\uc18c<\/h2>\n\n\n\n<p>\uc6b0\ub9ac\ub294 \ub2e4\uc74c \uc138 \uac00\uc9c0 \ud575\uc2ec \uc694\uc18c\uc5d0 \uc9d1\uc911\ud558\uc5ec Data 360\uc758 \ub370\uc774\ud130 \uae30\ubc18\uc744 \uc7ac\uad6c\ucd95\ud588\uc2b5\ub2c8\ub2e4:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ud1b5\ud569 \ud504\ub85c\ud544(Unified profiles):<\/strong> Sales Cloud, Marketing Cloud, LinkedIn, Trailhead \ub4f1 \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc5d0 \ud769\uc5b4\uc838 \uc788\ub358 2\uc5b5 6,600\ub9cc \uac1c\uc758 \ub2e8\uc808\ub41c \ud504\ub85c\ud544\uc744 1\uc5b5 4,100\ub9cc \uba85\uc758 \ud1b5\ud569\ub41c \uace0\uac1d \ubdf0\ub85c \ubcd1\ud569\ud588\uc2b5\ub2c8\ub2e4. \uc774 \ub2e8\uc77c\ud654\ub41c &#8216;\uace8\ub4e0 \ub808\ucf54\ub4dc(Golden Record)&#8217;\ub97c \ud1b5\ud574 \ub370\uc774\ud130 \uc911\ubcf5\uc744 \uc81c\uac70\ud558\uace0 \uace0\uac1d\uc5d0 \ub300\ud55c \uc77c\uad00\ub41c \uc774\ud574\ub97c \ud655\ubcf4\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ud1b5\ud569 \uc2e0\ud638(Unified signals):<\/strong> Salesforce \uc571\uc758 \ub370\uc774\ud130\ub97c \uc5f0\uacb0\ud558\uace0 <a href=\"\/data\/partners\/snowflake\/\">Snowflake<\/a>, <a href=\"http:\/\/Google\">Google<\/a> \ub4f1 \ud30c\ud2b8\ub108\uc0ac\uc640\uc758 <a href=\"\/data\/zero-copy-partner-network\">\uc81c\ub85c \uce74\ud53c(Zero Copy)<\/a> \ud1b5\ud569\uc744 \ud65c\uc6a9\ud558\uc5ec \uc81c\ud488 \uc0ac\uc6a9 \ud604\ud669, \uc6f9\uc0ac\uc774\ud2b8 \ubc29\ubb38, \uc774\uba54\uc77c \uc624\ud508, \uc774\ubca4\ud2b8 \ucc38\uc11d \ub4f1 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \uace0\uac1d\uc758 \uad00\uc2ec\uc0ac\uc640 \uc758\ub3c4\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ud3ec\ucc29\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc5ed\ub3d9\uc801\uc774\uace0 \uc989\uac01\uc801\uc778 \ub300\uc751\uc774 \uac00\ub2a5\ud574\uc84c\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ud1b5\ud569 \uc9c0\uc2dd(Unified knowledge):<\/strong> Trailhead, \uc11c\ube44\uc2a4 \ubb38\uc11c, \uc81c\ud488 \uc124\uba85 \ub4f1 5,000\uac1c \uc774\uc0c1\uc758 \ub808\ucf54\ub4dc\ub85c \uad6c\uc131\ub41c \ud3ec\uad04\uc801\uc778 \uc9c0\uc2dd \ubca0\uc774\uc2a4\ub97c <a href=\"\/agentforce\/\">Agentforce<\/a>\uc5d0 \uacf5\uae09\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 Agentforce\ub294 \uc815\ud655\ud55c \uc2e4\uc2dc\uac04 \uc815\ubcf4\uc640 \ub9e5\ub77d\uc744 \ubc14\ud0d5\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\uba70, \ub098\uc544\uac00 \uc120\uc81c\uc801\uc778 \uc870\uce58\ub97c \ucde8\ud568\uc73c\ub85c\uc368 \ubaa8\ub4e0 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc758 \uc9c8\uc744 \ub192\uc77c \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d2b7b104ce1&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d2b7b104ce1\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcye858v9NoYxjVO4HIovOSlRRkTIDzw6_0ubV0jCs6MD57E4ud9nyXoV4gaBM5niuy3zx2oBLAXeQTt7DzrxHLfaLgvJnzWEIQD09q5WhTmyYSWtktByWEF8IK2Bza4plpCxEc?key=PjDzr07BxJYCZ5pmvHe5eQ\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>\uc774\ub7ec\ud55c \ud575\uc2ec \uc694\uc18c\ub4e4\uc740 \uc774\uc81c \ucd08\uac1c\uc778\ud654\ub41c \ub9c8\ucf00\ud305 \ucea0\ud398\uc778\ubd80\ud130 \uc601\uc5c5 \ubc0f \uc11c\ube44\uc2a4 \ud300\uc744 \uc9c0\uc6d0\ud558\ub294 AI \uae30\ubc18 \uc5d0\uc774\uc804\ud2b8\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, \uc6b0\ub9ac\uac00 \ud558\ub294 \ubaa8\ub4e0 \ud65c\ub3d9\uc758 \uc6d0\ub3d9\ub825\uc774 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ucc98\ub7fc \uae4a\uc774 \uc788\ub294 \ub370\uc774\ud130 \ud1b5\ud569 \ub355\ubd84\uc5d0 Agentforce\ub294 \ub3c5\ub9bd\ud615 AI \uc194\ub8e8\uc158\uc774 \ub193\uce60 \uc218 \uc788\ub294 \ubbf8\uc138\ud55c \ub9e5\ub77d\uacfc \ub258\uc559\uc2a4\uae4c\uc9c0 \ud30c\uc545\ud560 \uc218 \uc788\uc73c\uba70, \uc9c4\uc815\uc73c\ub85c \uc9c0\ub2a5\uc801\uc774\uace0 \uc790\uc728\uc801\uc778(Agentic) \ud589\ub3d9\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Salesforce Data Cloud Demo: Apps, data and AI in Action\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/y-uuGLcciwA?list=PLpR3ykCk9iejgwPPFBhsQN98ETqzfMv4s\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>(<a href=\"#TOC\">\uc704\ub85c \ub3cc\uc544\uac00\uae30<\/a>)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"payoff\"><strong>\uc131\uacfc: \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uac78\uce5c \ub2e4\uac01\uc801\uc778 ROI<\/strong><\/h2>\n\n\n\n<p>\uc5f0\uacb0\ub41c \ud504\ub808\uc784\uc6cc\ud06c\ub97c \ud1b5\ud574 \uc571, \ub370\uc774\ud130, \uc5d0\uc774\uc804\ud2b8\ub97c \ud558\ub098\ub85c \ud1b5\ud569\ud568\uc73c\ub85c\uc368, \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0 \uce21\uc815 \uac00\ub2a5\ud55c \uc131\uc7a5\uacfc \ud6a8\uc728\uc131\uc744 \ub2ec\uc131\ud588\uc2b5\ub2c8\ub2e4. \uc774\uac83\uc774 \ubc14\ub85c \uc6b0\ub9ac \uc790\uc2e0\uc758 \uc81c\ud488\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \ub54c \uc5bb\uc744 \uc218 \uc788\ub294 \uac15\ub825\ud55c \ud6a8\uacfc\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc601\uc5c5(Sales):<\/strong> AI \uae30\ubc18 Slack \uc54c\ub9bc \ud30c\uc77c\ub7ff \ud504\ub85c\uc81d\ud2b8\ub97c \ud1b5\ud574 <strong>2,500\ub9cc \ub2ec\ub7ec \uaddc\ubaa8\uc758 \uc7a0\uc7ac \uac00\uce58<\/strong>\ub97c \ubc1c\uad74\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc601\uc5c5 \ud300\uc758 \uc5c5\ubb34 \ud750\ub984\uc5d0 \ud575\uc2ec\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\ub97c \uc989\uc2dc \uc81c\uacf5\ud560 \uc218 \uc788\uc5c8\uc73c\uba70, \ub354\uc6b1 \uc815\uad50\ud558\uace0 \uc9c0\ub2a5\uc801\uc778 \ub9ac\ub4dc \uc721\uc131(Lead nurturing)\uc774 \uac00\ub2a5\ud574\uc838 <strong>\ub9ac\ub4dc\ub2f9 \uc601\uc5c5 \ud30c\uc774\ud504\ub77c\uc778\uc774 40% \uac1c\uc120<\/strong>\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ub9c8\ucf00\ud305(Marketing):<\/strong> \ud1b5\ud569\ub41c \ub370\uc774\ud130\ub294 <strong>\ub9c8\ucf00\ud305 \ub9ac\ub4dc \uc218\uc775 \ubc0f \ub9ac\ub4dc\ub2f9 \uacc4\uc57d \uac00\uce58\ub97c 60% \uc99d\uac00<\/strong>\uc2dc\ud0a4\ub294 \uc6d0\ub3d9\ub825\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. Data 360\uc744 \ud65c\uc6a9\ud574 \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud55c \ud0c0\uac9f \uc138\ubd84\ud654\uc640 \ucd5c\uc801\ud654\ub41c \ucea0\ud398\uc778\uc744 \uc2e4\ud589\ud55c \uacb0\uacfc, <strong>\uad11\uace0\ube44 \ub300\ube44 \ub9e4\ucd9c\uc561(ROAS)\uc744 5\ubc30 \ub2ec\uc131<\/strong>\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc11c\ube44\uc2a4 \ubc0f \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4(Service &amp; Agentforce):<\/strong> \uc218\ubc31\ub9cc \uac74\uc758 \ub300\ud654\ub97c \uc9c0\uc6d0\ud558\ub294 <a href=\"\/agentforce\/\">Agentforce<\/a>\ub97c \ud1b5\ud574 <strong>85%\ub77c\ub294 \ub180\ub77c\uc6b4 \ubb38\uc758 \ud574\uacb0\ub960<\/strong>\uc744 \uae30\ub85d\ud558\uba70 \uadf8 \ud6a8\uc728\uc131\uacfc \ud6a8\uacfc\ub97c \uc785\uc99d\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc790\ub3d9\ud654 \ub355\ubd84\uc5d0 <strong>\uc5f0\uac04 35,000\uc2dc\uac04\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \uc2dc\uac04\uc744 \uc808\uac10<\/strong>\ud560 \uc218 \uc788\uc5c8\uace0, \uc0c1\ub2f4\uc6d0\ub4e4\uc740 \ub354\uc6b1 \ubcf5\uc7a1\ud558\uace0 \uacf5\uac10\uc774 \ud544\uc694\ud55c \uc0c1\ub2f4\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<p>\uc774\ub7ec\ud55c \uacb0\uacfc\ub294 \uc9c4\uc815\uc73c\ub85c \ud1b5\ud569\ub41c \ub370\uc774\ud130 \uae30\ubc18\uc774 \uac00\uc9c4 \ud798\uc744 \uc99d\uba85\ud558\ub294 \uc0b0\ubb3c\uc774\uba70, \uc774\ub97c \ud1b5\ud574 \uc6b0\ub9ac\ub294 \ucc28\ubcc4\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0 \uc2e4\uc9c8\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d2b7b10533f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d2b7b10533f\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdQp8u9_iZTwjFzLDDg2hUYJQfgpIAMTVRKgusgeO62UOVj2SssRMbKVF_hNmiJh_70QHSfYn6-CzUUVJ5FJduR2_mT64QaxbG4tOVZs3gkhwXCpwJvdF2B18of11n8Kank1Bs7fg?key=PjDzr07BxJYCZ5pmvHe5eQ\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>(<a href=\"#TOC\">\uc704\ub85c \ub3cc\uc544\uac00\uae30<\/a>)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"lessons\">\ud604\uc7a5\uc5d0\uc11c \uc5bb\uc740 \uad50\ud6c8<\/h2>\n\n\n\n<p>\uc6b0\ub9ac\uc758 \uc5ec\uc815\uc740 \uc6b0\ub9ac\uc5d0\uac8c \ub9e4\uc6b0 \uac12\uc9c4 \uad50\ud6c8\uc744 \ub0a8\uacbc\uc73c\uba70, \uc774\uc81c \uadf8 \uacbd\ud5d8\uc744 \uace0\uac1d \uc5ec\ub7ec\ubd84\uacfc \uacf5\uc720\ud558\uace0\uc790 \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub370\uc774\ud130\ub97c \ud558\ub098\uc758 &#8216;\uc81c\ud488&#8217;\uc73c\ub85c \ub300\ud558\uc138\uc694:<\/strong> \ub370\uc774\ud130\uac00 \ucd5c\ub300\uc758 \uac00\uce58\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\ub3c4\ub85d \uba85\ud655\ud55c \uc18c\uc720\uad8c\uacfc \ucc45\uc784 \uc18c\uc7ac\ub97c \ud560\ub2f9\ud574\uc57c \ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc791\uac8c \uc2dc\uc791\ud574\uc11c \ud06c\uac8c \uc5bb\uc73c\uc138\uc694:<\/strong> \ucc98\uc74c\ubd80\ud130 \ubaa8\ub4e0 \uac83\uc744 \ud55c\uaebc\ubc88\uc5d0 \ud574\uacb0\ud558\ub824 \ud558\uae30\ubcf4\ub2e4\ub294, \uc601\ud5a5\ub825\uc774 \ud070 \ud2b9\uc815 \uc720\uc988\ucf00\uc774\uc2a4\ub97c \uba3c\uc800 \uacf5\ub7b5\ud558\uc138\uc694. \ube60\ub978 \uc131\uacf5 \uc0ac\ub840\ub97c \uc785\uc99d\ud558\ub294 \uac83\uc774 \ud601\uc2e0\uc758 \ub3d9\ub825\uc744 \uc5bb\ub294 \uae38\uc785\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc591\ubcf4\ub2e4 \uc9c8\uc5d0 \uc9d1\uc911\ud558\uc138\uc694:<\/strong> \ub2e8\uc21c\ud788 \ubaa8\ub4e0 \ub370\uc774\ud130\ub97c \uae01\uc5b4\ubaa8\uc73c\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, <strong>\uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8<\/strong>\ub97c \uc774\ub04c\uc5b4\ub0bc \uc218 \uc788\ub294 \uac00\uc7a5 \ud575\uc2ec\uc801\uc778 \ub370\uc774\ud130 \uc2e0\ud638\ub97c \uc2dd\ubcc4\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"looking\">\ubbf8\ub798 \uc804\ub9dd: \uc5d0\uc774\uc804\ud2f1 \uc5d4\ud130\ud504\ub77c\uc774\uc988(Agentic Enterprise)\uc758 \ubd80\uc0c1<\/h2>\n\n\n\n<p>\ubb38\ub9e5 \ub370\uc774\ud130\uac00 \uacb0\ud569\ub41c <a href=\"\/agentforce\/\">Agentforce<\/a>\uc758 \uc804\uc0ac\uc801 \ub3c4\uc785\uc744 \ud1b5\ud574, \uc6b0\ub9ac \uc784\uc9c1\uc6d0\ub4e4\uc740 \uc774\uc81c \uace0\uac1d\ub4e4\uc5d0\uac8c \uc81c\uacf5\ud558\ub294 \uac83\uacfc \ub3d9\uc77c\ud55c \uc218\uc900\uc758 \ucd5c\ucca8\ub2e8 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \ud65c\uc6a9\ud574 \uc5c5\ubb34\ub97c \uc218\ud589\ud558\uba70 \uace0\uac1d \uacbd\ud5d8\uc758 \uc218\uc900\uc744 \ud55c \ucc28\uc6d0 \ub354 \ub192\uc774\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uac83\uc774 \ubc14\ub85c \uc6b0\ub9ac\uac00 \uc804\uccb4 \uc870\uc9c1\uc5d0 \uc131\uacf5 \uccad\uc0ac\uc9c4\uc744 \ud655\uc7a5\ud558\uace0, AI\uac00 \uc5c5\ubb34 \ud750\ub984 \uc18d\uc5d0 \uae4a\uc219\uc774 \ub0b4\uc7ac\ub418\uc5b4 \uc9c1\uc6d0\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uace0 \uace0\uac1d\uc744 \uac10\ub3d9\uc2dc\ud0a4\ub294 &#8216;\uc5d0\uc774\uc804\ud2f1 \uc5d4\ud130\ud504\ub77c\uc774\uc988(Agentic Enterprise)&#8217;\ub97c \uad6c\ucd95\ud55c \ubc29\ubc95\uc785\ub2c8\ub2e4. Data 360\uc740 \ub370\uc774\ud130\uc640 \uc778\uc801 \uc790\uc6d0, \uadf8\ub9ac\uace0 AI\uc758 \uc7a0\uc7ac\ub825\uc744 \uc644\uc804\ud788 \ub04c\uc5b4\ub0b4\ub294 \ud575\uc2ec \uc5f4\uc1e0\uc774\uba70, \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \ub354 \uc9c0\ub2a5\uc801\uc73c\ub85c \ub9cc\ub4e4\uace0 \ubaa8\ub4e0 \ud589\ub3d9\uc758 \ud30c\uae09\ub825\uc744 \uadf9\ub300\ud654\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc5ec\ub7ec\ubd84\uc758 \uc5ec\uc815\uc744 \uc2dc\uc791\ud558\uace0 \uc774\uc640 \uac19\uc740 \ub180\ub77c\uc6b4 \uc131\uacfc\ub97c \ub2ec\uc131\ud560 \uc900\ube44\uac00 \ub418\uc168\ub098\uc694? Salesforce\uc758 \ub2e4\uc591\ud55c \ub9ac\uc18c\uc2a4\ub97c \uc0b4\ud3b4\ubcf4\uace0, \uc218\ub9ce\uc740 \ud2b8\ub808\uc77c\ube14\ub808\uc774\uc800(Trailblazers)\ub4e4\uacfc \ud568\uaed8 \uadf8 \ud574\ub2f5\uc744 \ucc3e\uc544\ubcf4\uc138\uc694.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/products\/data-cloud\/\">Salesforce Data 360\uc5d0 \ub300\ud574 \ub354 \uc54c\uc544\ubcf4\uae30<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=qiBB3dYFCCo&amp;list=PLpR3ykCk9iejgwPPFBhsQN98ETqzfMv4s\">Salesforce on Salesforce \ube44\ub514\uc624 \uc2dc\ub9ac\uc988 \uc2dc\uccad\ud558\uae30<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/trailhead.salesforce.com\/trailblazer-community\/groups\/0F94V000000DYhhSAG?tab=members&amp;sort=LAST_MODIFIED_DATE_DESC\">\ub370\uc774\ud130\ube14\ub808\uc774\uc800(Datablazer) \ucee4\ubba4\ub2c8\ud2f0 \ucc38\uc5ec\ud558\uae30<\/a><\/li>\n<\/ul>\n\n\n\n<p>(<a href=\"#TOC\">\uc704\ub85c \ub3cc\uc544\uac00\uae30<\/a>)<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc6b0\ub9ac\ub294 \uace0\uac1d \uc5ec\uc815\uc744 \ub354\uc6b1 \uba85\ud655\ud558\uac8c \ud30c\uc545\ud558\uae30 \uc704\ud574 Data 360\uc744 \ub3c4\uc785\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc\uac00 \uc5b4\ub5a4 \uc2e4\uc9c8\uc801\uc778 ROI\ub85c \uc774\uc5b4\uc9c0\uace0 \uc788\ub294\uc9c0, \uadf8\ub9ac\uace0 \uc774\uac83\uc774 \uc6b0\ub9ac\uc758 AI \uc5d0\uc774\uc804\ud2b8(Agentforce)\ub97c \uc5b4\ub5bb\uac8c \uad6c\ub3d9\uc2dc\ud0a4\ub294\uc9c0 \uadf8 \ube44\uacb0\uc744 \uacf5\uac1c\ud569\ub2c8\ub2e4.<\/p>\n","protected":false},"author":805,"featured_media":2501,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[54,22,51,171],"coauthors":[8],"class_list":["post-2171","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-agentforce","blog-data-activation","blog-data-cloud","blog-salesforce-on-salesforce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Data 360\uacfc Agentforce\ub85c \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5 \ubc0f ROI \uadf9\ub300\ud654\ud558\uae30<\/title>\n<meta name=\"description\" content=\"\ub370\uc774\ud130 \uc0ac\uc77c\ub85c\ub97c \ud5c8\ubb3c\uace0 \uace0\uac1d \uc5ec\uc815\uc744 360\ub3c4\ub85c \ud30c\uc545\ud558\ub294 \ubc95! 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