{"id":2177,"date":"2025-08-20T13:23:00","date_gmt":"2025-08-20T20:23:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=2177"},"modified":"2026-01-30T10:11:10","modified_gmt":"2026-01-30T01:11:10","slug":"agentforce-web-experience","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/agentforce-web-experience\/","title":{"rendered":"\uc138\uc77c\uc988\ud3ec\uc2a4 \uc6f9\uc0ac\uc774\ud2b8\uc5d0 \ub3c4\uc785\ub41c Agentforce \u2014 18.5\ub9cc \uac74\uc758 \ub300\ud654\uac00 \ub0a8\uae34 \uc778\uc0ac\uc774\ud2b8"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewBox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li><strong>\ube44\uc988\ub2c8\uc2a4 \uc804\ud658 \ubc0f \ub9ac\ub4dc \ud488\uc9c8 \ud5a5\uc0c1<\/strong>: Agentforce \ub3c4\uc785 \ud6c4 \ubc29\ubb38\uc790 \uc804\ud658\uc728\uc774 18% \uc0c1\uc2b9\ud588\uc73c\uba70, \uc77c\ubc18 \ubc29\ubb38\uc790 \ub300\ube44 \uc801\uaca9 \ub9ac\ub4dc \uc804\ud658\uc728\uc774 1.8\ubc30 \ub192\uac8c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ub370\uc774\ud130 \ud1b5\ud569 \uae30\ubc18\uc758 \uc815\ud655\ud55c \uc751\ub2f5<\/strong>: Data Cloud\uc640 \uc544\ud2c0\ub77c\uc2a4 \ucd94\ub860 \uc5d4\uc9c4\uc744 \ud1b5\ud574 \uc81c\ud488 \uc815\ubcf4\uc640 \uc6f9 \ucf58\ud150\uce20\ub97c \uacb0\ud569\ud558\uc5ec \ub9e5\ub77d\uc5d0 \ub9de\ub294 \uc815\ud655\ud55c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc804\ub7b5\uc801 \ub514\uc9c0\ud138 \ub9c8\ucf00\ud130 \uc5ed\ud560<\/strong>: \ub2e8\uc21c \ub2f5\ubcc0\uc744 \ub118\uc5b4 \uc81c\ud488 \ub370\ubaa8 \ubc0f \ubb34\ub8cc \uccb4\ud5d8 \uc2e0\uccad \ub4f1 \ud575\uc2ec \uc804\ud658 \uc9c0\uc810\uc73c\ub85c \uc0ac\uc6a9\uc790\ub97c \uc720\ub3c4\ud558\ub294 \ub9c8\ucf00\ud130 \uc5ed\ud560\uc744 \uc218\ud589\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<footer class=\"wp-block-salesforce-blog-key-takeaways__footer\">\n\t\t\t\t\tThis summary was created with AI and reviewed by an editor.\t\t\t\t<\/footer>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<p>6\uac1c\uc6d4 \uc804, \uc6b0\ub9ac\ub294 \uc0ac\uc774\ud2b8 \uc804\ubc18\uc5d0 \uac78\uccd0 <a href=\"https:\/\/www.salesforce.com\/kr\/agentforce\/ai-agents\/\">AI \uc5d0\uc774\uc804\ud2b8<\/a> \uad6c\ucd95 \ud50c\ub7ab\ud3fc\uc778 <a href=\"https:\/\/www.salesforce.com\/kr\/agentforce\/\">Agentforce<\/a>\ub97c \ucd9c\uc2dc\ud568\uc73c\ub85c\uc368 salesforce.com\uc758 \uc6f9 \uacbd\ud5d8\uc744 \uc0c8\ub86d\uac8c \uc7ac\uad6c\uc131\ud588\uc2b5\ub2c8\ub2e4. \uc0ac\uc774\ud2b8 \uacf3\uacf3\uc5d0\uc11c \uc790\ub3d9\uc73c\ub85c \ud31d\uc5c5\ub418\uc5b4 \ub300\ud654\ub97c \ub098\ub204\ub294 \uc6b0\ub9ac\uc758 \uc5d0\uc774\uc804\ud2b8\ub294 185,000\uac74 \uc774\uc0c1\uc758 \ub300\ud654\ub97c \ucc98\ub9ac\ud558\uace0 30,000\uac74\uc758 \uc601\uc5c5 \ub9ac\ub4dc(Sales Leads)\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \ub4f1 \ud765\ubbf8\ub85c\uc6b4 \uc131\uacf5\uc744 \uac70\ub450\uc5c8\uc9c0\ub9cc, \ub3d9\uc2dc\uc5d0 \uac12\uc9c4 \ud559\uc2b5 \uacfc\uc815\ub3c4 \uac70\uccd0\uc654\uc2b5\ub2c8\ub2e4. \uc9c0\uae08\uae4c\uc9c0 \uac70\ub454 \ucd08\uae30 \uc131\uacfc\uc640 \ud604\uc7ac \uc9c4\ud589 \uc911\uc778 \uc791\uc5c5\ub4e4\uc744 \uc0b4\ud3b4\ubcf4\uace0, \uc5d0\uc774\uc804\ud2b8\ub97c \uac1c\uc120\ud558\uace0 \uc788\ub294 \uba87 \uac00\uc9c0 \uc0c8\ub85c\uc6b4 \ubc29\uc2dd\ub4e4\uc744 \ubbf8\ub9ac \uacf5\uac1c\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uac00\uc7a5 \ud070 \uc131\uacfc \uc911 \ud558\ub098\ub294 <a href=\"https:\/\/www.salesforce.com\/kr\/artificial-intelligence\/what-is-generative-ai\/\">\uc778\uacf5 \uc9c0\ub2a5<\/a>(AI) \uc5d0\uc774\uc804\ud2b8\uc758 \uc5ed\ud560\uc774 \ubc94\uc704\uc640 \uac00\uce58 \uce21\uba74\uc5d0\uc11c \ud655\uc7a5\ub418\uc5c8\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \ucd08\uae30\uc5d0\ub294 Salesforce\uc640 \uc81c\ud488\uc5d0 \ub300\ud55c \uc9c8\ubb38\uc5d0 \uc815\uad50\ud558\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ub2f5\ubcc0\ud558\ub294 \uac83\uc774 \uc8fc\ub41c \uc784\ubb34\uc600\ub2e4\uba74, \uc774\uc81c\ub294 \uc81c\ud488 \ub370\ubaa8 \uc2dc\uccad\uc774\ub098 \ubb34\ub8cc \uccb4\ud5d8 \uc2e0\uccad\uacfc \uac19\uc740 \ud575\uc2ec \uc804\ud658 \uc9c0\uc810\uc73c\ub85c \uc0ac\uc6a9\uc790\ub97c \uc548\ub0b4\ud558\ub294 \uc5ed\ud560\uae4c\uc9c0 \uc218\ud589\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>Salesforce\uc758 \uc81c\ud488 \uad00\ub9ac \ubd80\ubb38 \uc2dc\ub2c8\uc5b4 \ub514\ub809\ud130\uc778 \ub2e4\ub098 \uadf8\ub9b0\ubc84\uadf8(Dana Greenberg)\ub294 &#8220;\uc774\uc81c \uc5d0\uc774\uc804\ud2b8\uc758 \uc5ed\ud560\uc740 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\ub294 \uac83\ubfd0\ub9cc \uc544\ub2c8\ub77c, \uc801\uc808\ud55c \uc2dc\uc810\uc5d0 \uad00\ub828 \uc81c\uc548\uc744 \uc81c\uc2dc\ud558\uc5ec \uc0ac\uc6a9\uc790\uac00 \ud310\ub9e4 \uae54\ub54c\uae30(Sales Funnel)\ub97c \ub530\ub77c \uc774\ub3d9\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \uac83\uc785\ub2c8\ub2e4&#8221;\ub77c\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>Salesforce\uc758 \uc81c\ud488 \uad00\ub9ac \ubd80\ubb38 \ubd80\uc0ac\uc7a5\uc778 \ub9f7 \ub9c8\uce20\uc624\uce74(Matt Matsuoka)\ub294 \ud55c \uac78\uc74c \ub354 \ub098\uc544\uac00 \uc5d0\uc774\uc804\ud2b8\uac00 \ub2e8\uc21c\ud55c <a href=\"https:\/\/www.salesforce.com\/kr\/agentforce\/digital-worker\/\">\ub514\uc9c0\ud138 \uc791\uc5c5\uc790<\/a>\uac00 \uc544\ub2c8\ub77c &#8216;\ub514\uc9c0\ud138 \ub9c8\ucf00\ud130&#8217;\ub77c\uace0 \uac15\uc870\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uadf8\ub294 &#8220;\uc5d0\uc774\uc804\ud2b8\ub294 \uc6b0\ub9ac \uc6f9\uc0ac\uc774\ud2b8\uc758 \ub9c8\ucf00\ud130\ub85c\uc11c, \uc0ac\ub78c\ub4e4\uc5d0\uac8c \ud0d0\uc0c9\ud560 \uac00\uce58\uac00 \uc788\ub294 \ubb34\uc5b8\uac00\uac00 \uc788\uc73c\uba70 \uad6c\ub9e4\ud558\uace0 \uc2f6\uc740 \uac83\uc774 \uc788\ub2e4\ub294 \uac83\uc744 \uc124\ub4dd\ud558\ub294 \uc77c\uc744 \ud569\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\uc5d0\uac8c \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub294 \ub9e4\ub825\uc801\uc778 \uc815\ubcf4\ub97c \uc804\ub2ec\ud568\uc73c\ub85c\uc368 \uc774 \uc77c\uc744 \uc218\ud589\ud558\uc8e0&#8221;\ub77c\uace0 \uc124\uba85\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>&#8220;\uc774\ub294 \uc5d0\uc774\uc804\ud2b8\uac00 \uc6f9\uc0ac\uc774\ud2b8\uc0c1\uc758 \ub2e8\uc21c\ud55c \uba54\ucee4\ub2c8\uc998\uc774 \uc544\ub2c8\ub77c, \uc644\uc218\ud574\uc57c \ud560 \uc9c1\ubb34\ub97c \uac00\uc9c4 &#8216;\uc9c1\uc6d0&#8217;\uc774\ub77c\ub294 \uc0ac\uc2e4\uc744 \uae68\ub2eb\uac8c \ud574\uc900 \uc911\uc694\ud55c \uc21c\uac04\uc774\uc5c8\uc2b5\ub2c8\ub2e4.&#8221;<\/p>\n\n\n\n<p>\ub098\uba38\uc9c0 \uc870\uc0ac \uacb0\uacfc\ub4e4\uc744 \uc0b4\ud3b4\ubcf4\uae30 \uc804\uc5d0, \uc6b0\ub9ac \uc0ac\uc774\ud2b8\uc5d0\uc11c Agentforce\uac00 \uc5b4\ub5bb\uac8c \uc791\ub3d9\ud558\ub294\uc9c0 \ub2e4\uc2dc \ud55c\ubc88 \uc9da\uc5b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-salesforce-com\uc758-agentforce-\uc791\ub3d9-\uc6d0\ub9ac\">Salesforce.com\uc758 Agentforce: \uc791\ub3d9 \uc6d0\ub9ac<\/h2>\n\n\n\n<p>\uac00\uc7a5 \ud575\uc2ec\uc801\uc778 \ub2e8\uacc4\ub294 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uc81c\uacf5\ud560 \uac00\uc7a5 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ucf58\ud150\uce20 \uc18c\uc2a4\uac00 \ubb34\uc5c7\uc778\uc9c0 \uacb0\uc815\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc6d0\ub798 \uc5d0\uc774\uc804\ud2b8\ub294 \uc5d0\uc774\uc804\ud2b8\ub9cc\uc744 \uc704\ud574 \ubcc4\ub3c4\ub85c \uc124\uacc4\ub41c \uc9c0\uc2dd \ubb38\uc11c \uc138\ud2b8\ub97c \uae30\ubc18\uc73c\ub85c \uad6c\ub3d9\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc989, \uae30\uc874\uc758 \ub2e4\ub978 \ucf58\ud150\uce20\ub098 \ucf58\ud150\uce20 \uc0dd\uc131 \ud504\ub85c\uc138\uc2a4\uc640\ub294 \uc644\uc804\ud788 \ubd84\ub9ac\ub418\uc5b4 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ub294 \uc774\uc0c1\uc801\uc778 \ubc29\uc2dd\uc774 \uc544\ub2d8\uc774 \ub4dc\ub7ec\ub0ac\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130 \ud655\uc7a5\uc774 \uc5b4\ub824\uc6e0\uace0, \uc5d0\uc774\uc804\ud2b8\uac00 \uc804\ub2ec\ud574\uc57c \ud560 \uc9c0\uc2dd\uc758 \ud3ed\uc744 \ucda9\ubd84\ud788 \ucee4\ubc84\ud558\uc9c0 \ubabb\ud588\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \uacf5\uc2dd\uc801\uc778 \uc5c5\ub370\uc774\ud2b8 \ud504\ub85c\uc138\uc2a4\ub3c4 \ubd80\uc871\ud588\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uadf8\ub798\uc11c \uc6b0\ub9ac\ub294 \uc804\ub7b5\uc744 \uc218\uc815\ud588\uc2b5\ub2c8\ub2e4. \ud604\uc7ac \uc5d0\uc774\uc804\ud2b8\ub294 \uae30\uc874\uc5d0 \ubcf4\uc720\ud55c \ucf58\ud150\uce20 \uc911 \uc81c\ud488 \uce74\ud0c8\ub85c\uadf8, \uc6f9\uc0ac\uc774\ud2b8 \ucf58\ud150\uce20, \uace0\uac1d \uc131\uacf5 \uc0ac\ub840 \uce74\ud0c8\ub85c\uadf8\ub77c\ub294 \uc138 \uac00\uc9c0 \ub370\uc774\ud130 \uc2a4\ud2b8\ub9bc\uc744 \ud65c\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774 \uc18c\uc2a4\ub4e4\uc740 <a href=\"https:\/\/www.salesforce.com\/data\/\">Data Cloud<\/a>\ub85c \uc218\uc9d1 \ubc0f \ub9e4\ud551\ub41c \ud6c4 Agentforce\uc5d0 \uacf5\uae09\ub429\ub2c8\ub2e4. \ud5a5\ud6c4\uc5d0\ub294 \ube44\ub514\uc624\uc640 \uac19\uc740 \ub2e4\uc591\ud55c \uc720\ud615\uc758 \ucf58\ud150\uce20\ub97c \ud3ec\ud568\ud558\uc5ec \uc6f9\uc0ac\uc774\ud2b8\uc758 \ucd94\uac00\uc801\uc778 \uc9c0\uc2dd \uc18c\uc2a4\ub4e4\uc774 Agentforce\uc5d0 \ub354\ud574\uc9c8 \uc608\uc815\uc774\uba70, \uc774\ub97c \ud1b5\ud574 \ub354\uc6b1 \ud48d\uc131\ud55c \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d2f1b648d14&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d2f1b648d14\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1365\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_3.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-2173\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_3.png 1500w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_3.png?w=300&amp;h=273 300w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_3.png?w=768&amp;h=699 768w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_3.png?w=1024&amp;h=932 1024w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_3.png?w=150&amp;h=137 150w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>Agentforce\ub294 <a href=\"https:\/\/www.salesforce.com\/kr\/agentforce\/what-is-a-reasoning-engine\/atlas\/\">Atlas \ucd94\ub860 \uc5d4\uc9c4(Atlas Reasoning Engine)<\/a>\uacfc <strong><a href=\"https:\/\/www.salesforce.com\/kr\/agentforce\/what-is-rag\/\">\uac80\uc0c9 \uc99d\uac15 \uc0dd\uc131(RAG)<\/a><\/strong> \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc81c\ud488 \uce74\ud0c8\ub85c\uadf8\uc640 \uac19\uc740 \uc815\ud615 \ub370\uc774\ud130\uc640 \uc6f9\uc0ac\uc774\ud2b8 \ucf58\ud150\uce20 \uac19\uc740 \ube44\uc815\ud615 \ub370\uc774\ud130\uc5d0 \ub300\ud574 \uacb0\ud569\ub41c \uc758\ubbf8\ub860\uc801 \uac80\uc0c9\uc744 \uc2e4\ud589\ud569\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\uac00 Agentforce\uc5d0 Sales Cloud\uc5d0 \ub300\ud574 \uc9c8\ubb38\ud558\uba74, \ube44\uc815\ud615 \uc6f9\uc0ac\uc774\ud2b8 \ucf58\ud150\uce20\uc5d0\uc11c \ub370\uc774\ud130\ub97c \ucd94\ucd9c\ud558\uc5ec \ub2f5\ubcc0\ud569\ub2c8\ub2e4. \ub9cc\uc57d &#8220;Sales Cloud\uc758 \uac00\uaca9\uc740 \uc5bc\ub9c8\uc778\uac00\uc694?&#8221;\ub77c\uace0 \uc9c8\ubb38\ud558\uba74, Agentforce\ub294 \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0 \uc815\ud615 \uc81c\ud488 \uce74\ud0c8\ub85c\uadf8\uc5d0\uc11c \uc62c\ubc14\ub978 \uc81c\ud488 \uc138\ubd80 \uc815\ubcf4\ub97c \uc120\ud0dd\ud558\uc5ec \uc815\ud655\ud55c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub294 \uae30\uc874\uc758 \ud14d\uc2a4\ud2b8, \uc2dd\ubcc4\uc790, \ud0dc\uadf8\ub97c \uc0ac\uc6a9\ud558\uc5ec \ube44\uc815\ud615 \ub370\uc774\ud130\uc640 \uc815\ud615 \ub370\uc774\ud130\ub97c \ub9e4\ub044\ub7fd\uac8c \uc5f0\uacb0\ud558\uae30\uc5d0 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>Salesforce\uc758 \uc218\uc11d \uc544\ud0a4\ud14d\ud2b8\uc778 \uc0e4\ub77c\ud2b8 \ub77c\ub2e4\ud06c\ub9ac\uc288\ub09c(Sharat Radhakrishnan)\uc740 \uac00\uaca9 \uc815\ubcf4\ub098 \uc774\uc6a9 \uc57d\uad00\uacfc \uac19\uc740 \ud2b9\uc815 \ucffc\ub9ac\uc5d0 \ub300\ud55c \ub2f5\ubcc0\uc740 \uc5b4\ub5a4 \uc0c1\ud669\uc5d0\uc11c\ub3c4 100% \uacb0\uc815\ub860\uc801\uc774\uc5b4\uc57c \ud55c\ub2e4\uace0 \uac15\uc870\ud588\uc2b5\ub2c8\ub2e4. \uc989, \uc9c8\ubb38\ud560 \ub54c\ub9c8\ub2e4 \ub2f5\ubcc0\uc774 \ub2ec\ub77c\uc838\uc11c\ub294 \uc548 \ub418\uba70 \uc644\uc804\ud788 \uc815\ud655\ud574\uc57c \ud55c\ub2e4\ub294 \ub73b\uc785\ub2c8\ub2e4. \ubc18\uba74, &#8220;\uc11c\ube44\uc2a4 \ud300\uc758 \ud6a8\uc728\uc131\uc744 \uc5b4\ub5bb\uac8c \uac1c\uc120\ud560 \uc218 \uc788\uc744\uae4c\uc694?&#8221;\uc640 \uac19\uc774 \uc880 \ub354 \uc5f4\ub9b0 \ud615\ud0dc\uc758 \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\ubcc0\uc740 \ud655\ub960\ub860\uc801\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub2f5\ubcc0\uc5d0 \uc57d\uac04\uc758 \ubcc0\ub3d9\uc774 \uc788\uc5b4\ub3c4 \uc218\uc6a9 \uac00\ub2a5\ud558\ub2e4\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\ud604\uc7ac-\uac70\ub450\uace0-\uc788\ub294-\uc131\uacfc\">\ud604\uc7ac \uac70\ub450\uace0 \uc788\ub294 \uc131\uacfc<\/h2>\n\n\n\n<p>\uc774 \ubaa8\ub4e0 \uacc4\ud68d\uacfc \uae30\ucd08 \uc791\uc5c5\uc740 \uc774\uc804 \ucc57\ubd07\uc774 \uc81c\uacf5\ud588\ub358 \uac83\uacfc\ub294 \ucc28\uc6d0\uc774 \ub2e4\ub978 \ub300\ud654\ud615 \uacbd\ud5d8\uc744 \ub9cc\ub4e4\uc5b4\ub0c8\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 AI \uc5d0\uc774\uc804\ud2b8\ub294 \ub354 \ub611\ub611\ud558\uace0 \uc720\uc5f0\ud558\uba70, \ud6e8\uc52c \ub354 \ub9ce\uc740 \ub3c4\uc6c0\uc744 \uc8fc\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 Agentforce\ub294 \uc2e4\uc81c\ub85c \uc5b4\ub5a4 \uc131\ub2a5\uc744 \ubcf4\uc5ec\uc8fc\uace0 \uc788\uc744\uae4c\uc694? \uc6b0\ub9ac\ub294 \uc0ac\uc6a9 \ub370\uc774\ud130\uc640 \uace0\uac1d \uc5ec\uc815\uc744 \ubd84\uc11d\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8\uac00 \uc9c4\uc815\uc73c\ub85c \ucc28\uc774\ub97c \ub9cc\ub4e4\uc5b4\ub0b4\uace0 \uc788\ub294 \uc9c0\uc810\uc774 \uc5b4\ub514\uc778\uc9c0 \ud655\uc778\ud588\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uac00 \ubc30\uc6b4 \ub0b4\uc6a9\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\uc0ac\uc774\ud2b8-\ubc29\ubb38\uc790\ub4e4\uc758-\uc804\ud658\uc728-\uc0c1\uc2b9\">\uc0ac\uc774\ud2b8 \ubc29\ubb38\uc790\ub4e4\uc758 \uc804\ud658\uc728 \uc0c1\uc2b9<\/h3>\n\n\n\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc0ac\uc6a9\ud558\ub294 \ubc29\ubb38\uc790 \uc218\ub294 \uc0ac\uc774\ud2b8 \ub0b4 \uae30\uc874 \ucc57\ubd07\uc744 \uc0ac\uc6a9\ud558\ub358 \ubc29\ubb38\uc790 \uc218\uc640 \ube44\uc2b7\ud558\uc9c0\ub9cc, \ud604\uc7ac \ubc29\ubb38\uc790\ub4e4\uc740 \ub354 \ub9ce\uc740 \ud589\ub3d9\uc744 \ucde8\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc989, \uc5d0\uc774\uc804\ud2b8\uac00 \uc0ac\uc6a9\uc790\ub97c \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc704\ud574 \uc131\uacf5\uc801\uc73c\ub85c \ub108\ucc98\ub9c1\ud558\uace0 \uc788\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>Salesforce\uc758 \ub370\uc774\ud130 \ud65c\uc131\ud654 \ubd80\ubb38 \uc2dc\ub2c8\uc5b4 \ub9e4\ub2c8\uc800\uc778 \uc81c\uc2dc \ub8e8\ud06c(Jesse Luke)\ub294 &#8220;\uc0ac\uc6a9\uc790\uac00 Agentforce\uc640 \ub300\ud654\ud55c \ud6c4 \ucde8\ud560 \uc218 \uc788\ub294 \ud589\ub3d9\uc740 \ub450 \uac00\uc9c0\uac00 \uc788\uc2b5\ub2c8\ub2e4&#8221;\ub77c\uace0 \uc124\uba85\ud588\uc2b5\ub2c8\ub2e4. &#8220;\uc601\uc5c5 \uac1c\ubc1c \ub2f4\ub2f9\uc790(SDR)\uc5d0\uac8c \uc5f0\uacb0\ub418\uac70\ub098, \uc81c\ud488 \ub370\ubaa8, \ubb34\ub8cc \uccb4\ud5d8 \ub610\ub294 \uc5f0\ub77d \uc694\uccad \uc591\uc2dd\uc744 \uc791\uc131\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \uc885\ud569\ud574 \ubcfc \ub54c, Agentforce\ub97c \uc0ac\uc6a9\ud558\ub294 \ubc29\ubb38\uc790\ub4e4\uc758 \uc774\ub7ec\ud55c \uc804\ud658 \uc218\uce58\uac00 18% \uc99d\uac00\ud55c \uac83\uc744 \ud655\uc778\ud588\uc2b5\ub2c8\ub2e4.&#8221;<\/p>\n\n\n\n<p>\uc774\ub7ec\ud55c \ub2e4\uc74c \ub2e8\uacc4\ub85c\uc758 \uc9c4\uc785\uc740 \ubc29\ubb38\uc790\uc758 \uad00\uc2ec\uc744 \uc785\uc99d\ud558\uba70, \uc6b0\ub9ac \uc601\uc5c5\ud300\uc5d0 \uace0\ubb34\uc801\uc778 \ub9ac\ub4dc\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uad81\uadf9\uc801\uc73c\ub85c \uc774\ub7ec\ud55c \uc804\ud658\uc740 \uc601\uc5c5 \ud30c\uc774\ud504\ub77c\uc778\uc744 \ucc44\uc6b0\uace0 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc744 \ub3d5\ub294 \ub3d9\ub825\uc774 \ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p>SDR\uc5d0\uac8c \uc5f0\uacb0\ub418\ub294 \uc778\uc6d0\uc740 \uc608\uc0c1\ub300\ub85c \uac10\uc18c\ud588\uc2b5\ub2c8\ub2e4. \uc774\uc804\uc5d0 \uc774\ub4e4\uc774 \uc9c1\uc811 \uc751\ub300\ud574\uc57c \ud588\ub358 \uae30\ubcf8\uc801\uc778 \uc9c8\ubb38\ub4e4\uc744 AI \uc5d0\uc774\uc804\ud2b8\uac00 \ub300\uc2e0 \ub2f5\ubcc0\ud558\uace0 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc5f0\uacb0\ub41c \uace0\uac1d\ub4e4\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \uc2e4\uc81c \uad6c\ub9e4 \uac00\ub2a5\uc131\uc774 \ub354 \ub192\uc740 \uc0c1\ud0dc\uc785\ub2c8\ub2e4. \uc2e4\uc81c\ub85c Agentforce\uc640 \uc0c1\ud638\uc791\uc6a9\ud55c \uc0ac\uc6a9\uc790\ub294 \uc0ac\uc774\ud2b8 \ud3c9\uade0\ubcf4\ub2e4 \uc801\uaca9 \ub9ac\ub4dc(Qualified Leads)\ub85c \uc804\ud658\ub420 \uac00\ub2a5\uc131\uc774 1.8\ubc30 \ub354 \ub192\uc558\uc2b5\ub2c8\ub2e4. \ub9ac\ub4dc\uc758 \uc9c8\uc774 \ud5a5\uc0c1\ub418\uc5c8\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \ub354 \ub192\uc740 \uac00\uce58\uc758 \uae30\ud68c\ub85c \uc774\uc5b4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. Agentforce\ub97c \uc0ac\uc6a9\ud55c \uace0\uac1d\uc758 \ud3c9\uade0 \uae30\ud68c \uac00\uce58\ub294 \uc0ac\uc774\ud2b8 \ud3c9\uade0\ubcf4\ub2e4 90% \ub354 \ub192\uc2b5\ub2c8\ub2e4.<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\uad50\ucc28-\uae30\ub2a5-\uc6b4\uc601-\ubaa8\ub378-\uac15\ub825\ud55c-\uc815\ub82c-alignment\">\uad50\ucc28 \uae30\ub2a5 \uc6b4\uc601 \ubaa8\ub378 = \uac15\ub825\ud55c \uc815\ub82c(Alignment)<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/blog\/agentic-ai-pilot-launch\/\">AI \ud30c\uc77c\ub7ff \ud504\ub85c\uc81d\ud2b8\uac00 \uc2e4\ud328\ud558\ub294 \uac00\uc7a5 \ud070 \uc774\uc720<\/a> \uc911 \ud558\ub098\ub294 \ubaa8\ub4e0 \uc774\ud574\uad00\uacc4\uc790 \uac04\uc758 \uc815\ub82c \ubd80\uc871\uc785\ub2c8\ub2e4. \uc774\ub97c \ubc29\uc9c0\ud558\uae30 \uc704\ud574 \uc6b0\ub9ac\ub294 \ub9c8\ucf00\ud305 \uae30\uc220, \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1, \ub9c8\ucf00\ud305, \ucf58\ud150\uce20 \uc6b4\uc601, \ubd84\uc11d \ubc0f \ub514\uc9c0\ud138 \uc804\ubb38\uac00\ub85c \uad6c\uc131\ub41c \uad50\ucc28 \uae30\ub2a5 \ud300\uc744 \ub9cc\ub4e4\uc5c8\uc2b5\ub2c8\ub2e4. \uc774 \ud300\uc740 \uc815\uae30\uc801\uc73c\ub85c \ub9cc\ub098 \ub9c8\uc77c\uc2a4\ud1a4, \uacfc\uc81c, \uc0c8\ub85c\uc6b4 \uae30\ub2a5 \ub4f1\uc744 \ub17c\uc758\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc811\uadfc \ubc29\uc2dd\uc758 \uc7a5\uc810\uc740 \ub2e8\uc21c\ud55c \uc815\ub82c \uadf8 \uc774\uc0c1\uc785\ub2c8\ub2e4. \ud611\uc5c5\uc744 \ud1b5\ud574 \uc218\ub9ce\uc740 \ub2e4\uc591\ud55c \uad00\uc810\uc774 \ubaa8\uc600\uace0, \ub355\ubd84\uc5d0 \uac1c\ubcc4 \ud300\uc774 \uac04\uacfc\ud560 \uc218 \uc788\uc5c8\ub358 \uacfc\uc81c\ub97c \uc2dd\ubcc4\ud558\uac70\ub098 \ub3c5\ud2b9\ud55c \ud574\uacb0\ucc45\uc744 \ucc3e\uc544\ub0bc \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc608\ub97c \ub4e4\uc5b4, \ud300\uc740 \uc5d0\uc774\uc804\ud2b8\uac00 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uba3c\uc800 \ub300\ud654\ub97c \uc2dc\ub3c4\ud558\ub294 \uae30\ub2a5\uacfc \uac19\uc740 \uc0c8\ub85c\uc6b4 \uc0ac\uc6a9\uc790 \uacbd\ud5d8 \uc804\ub7b5\uc744 \uace0\uc548\ud588\uc2b5\ub2c8\ub2e4. (\uc790\uc138\ud55c \ub0b4\uc6a9\uc740 \uc544\ub798 \ucc38\uc870) \ub9c8\ucf00\ud305 \ud300\uc758 \uad00\uc810\uc740 \uc81c\ud488 \uc804\ubb38\uac00\ub4e4\uc5d0\uac8c \ub9e4\uc6b0 \uc911\uc694\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815\uc758 \ucd08\uae30 \ub2e8\uacc4\uc5d0\uc11c \ud544\uc694\ud55c \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38\uacfc Salesforce\uc5d0 \ub300\ud55c \uc77c\ubc18\uc801\uc778 \uc778\uc2dd\uc744 \uc81c\uacf5\ud558\ub294 \uc9c8\ubb38\ub4e4\uc774 \uc801\uc808\ud788 \uc11e\uc778 \ud504\ub86c\ud504\ud2b8\uac00 \ud544\uc694\ud588\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud1b5\ud569\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc5d0\uc11c \ud65c\uc131\ud654(Enablement)\ub294 \ub9e4\uc6b0 \uc911\uc694\ud558\uba70, \ud2b9\ud788 \uc5d0\uc774\uc804\ud2b8\uac00 \uc804 \uc138\uacc4 \ubaa8\ub4e0 \uc0ac\uc774\ud2b8\uc5d0 \ucd9c\uc2dc\ub428\uc5d0 \ub530\ub77c \uadf8 \uc911\uc694\uc131\uc774 \ub354\uc6b1 \ucee4\uc84c\uc2b5\ub2c8\ub2e4. \ud65c\uc131\ud654 \uc804\ubb38\uac00\ub4e4\uc740 \uc9c1\uc6d0\ub4e4\uc774 \uc5d0\uc774\uc804\ud2b8\ub97c \uc0ac\uc6a9\ud558\uace0 \uc791\ub3d9 \ubc29\uc2dd\uc744 \ub354 \uc798 \uc774\ud574\ud558\uba70, \ubc1c\uacac\ub41c \ubb38\uc81c\ub97c \ub0b4\ubd80 \ubd84\ub958 \ud300\uc5d0 \ubcf4\uace0\ud558\ub3c4\ub85d \uc720\ub3c4\ud558\uae30 \uc704\ud574 FAQ \ubc0f \uae30\ud0c0 \uac00\uc774\ub4dc\ub97c \uc81c\uacf5\ud558\uc5ec \ub0b4\ubd80 \ubc30\ud3ec\ub97c \uc9c0\uc6d0\ud588\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ud65c\uc131\ud654 \ud300\uacfc SEO \ud300\uc740 \ud604\uc7ac \ucf58\ud150\uce20 \uac1c\ubc1c\uc790\ub4e4\uc774 <a href=\"https:\/\/www.salesforce.com\/kr\/artificial-intelligence\/what-are-large-language-models\/\">\ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM<\/a>)\uc5d0 \ucd5c\uc801\ud654\ub41c \uae00\uc744 \uc4f8 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \uad50\uc721 \uc790\ub8cc\ub97c \uc900\ube44 \uc911\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\uc0ac\uc6a9\uc790\uc758-\ub2c8\uc988\uc5d0-\ub9de\ucd98-\ucf58\ud150\uce20-\ucd5c\uc801\ud654\">\uc0ac\uc6a9\uc790\uc758 \ub2c8\uc988\uc5d0 \ub9de\ucd98 \ucf58\ud150\uce20 \ucd5c\uc801\ud654<\/h3>\n\n\n\n<p>\uc6f9\uc0ac\uc774\ud2b8 AI \uc5d0\uc774\uc804\ud2b8\uc640\uc758 \uc0c1\ud638\uc791\uc6a9\uc740 \ub2e8\uc21c\ud788 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ub3c4\uc6c0\uc774 \ub418\ub294 \ub300\ud654 \uadf8 \uc774\uc0c1\uc785\ub2c8\ub2e4. \uc774\ub294 \ub9e4\uc6b0 \uac00\uce58 \uc788\ub294 \ube44\uc988\ub2c8\uc2a4 \uc778\ud154\ub9ac\uc804\uc2a4\uc758 \uc6d0\ucc9c\uc785\ub2c8\ub2e4. \uc0dd\uac01\ud574 \ubcf4\uc2ed\uc2dc\uc624. \ubc29\ubb38\uc790\uac00 \ubb3b\ub294 \ubaa8\ub4e0 \uc9c8\ubb38\uc740 \uc0c1\uc138\ud788 \uae30\ub85d\ub429\ub2c8\ub2e4. \uc774\ub294 \uc624\ub514\uc5b8\uc2a4\uc758 \ub2c8\uc988\ub97c \ud544\ud130\ub9c1 \uc5c6\uc774 \uc9c1\uc811 \ud30c\uc545\ud560 \uc218 \uc788\ub294 \ucc3d\uad6c\uc774\uba70, \ucf58\ud150\uce20\uc758 \uacf5\ubc31\uc744 \ucc3e\uc544\ub0b4\uace0 \ud5a5\ud6c4 \ucf58\ud150\uce20\ub97c \uacc4\ud68d\ud560 \uc218 \uc788\ub294 \ud658\uc0c1\uc801\uc778 \ubc29\ubc95\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uadf8\ub9b0\ubc84\uadf8\ub294 &#8220;\uc6b0\ub9ac\ub294 \uc774 \ub370\uc774\ud130\ub97c \uc0ac\uc774\ud2b8 \ucf58\ud150\uce20 \uc81c\uc791\uc5d0 \ud65c\uc6a9\ud558\uace0, \uc5d0\uc774\uc804\ud2b8\uac00 \ubb34\uc5c7\uc744 \uac00\uc7a5 \uad00\ub828\uc131 \ub192\uac8c \ud310\ub2e8\ud558\uc5ec \uc790\uc8fc \ub178\ucd9c\ud558\ub294\uc9c0 \ud30c\uc545\ud558\uace0\uc790 \ud569\ub2c8\ub2e4&#8221;\ub77c\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ub098\uc544\uac00 \uc774\ub7ec\ud55c \uc778\uc0ac\uc774\ud2b8\ub294 \ub9c8\ucf00\ud305 \uba54\uc2dc\uc9c0\uc640 SEO \uc804\ub7b5\uc744 \uc815\uad50\ud654\ud558\uace0, \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ub354\uc6b1 \uc815\ud655\ud558\uac8c \uc774\ud574\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\uac1c\uc120\uc774-\ud544\uc694\ud55c-\ubd80\ubd84\">\uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84<\/h2>\n\n\n\n<p>\ubaa8\ub4e0 \uacfc\uc815\uc744 \uacf5\uac1c\ud55c\ub2e4\ub294 \uac83\uc740 \uc131\uacf5 \uc0ac\ub840\ubfd0\ub9cc \uc544\ub2c8\ub77c \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\ub3c4 \uacf5\uc720\ud568\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc9c4\uc815\uc73c\ub85c \ub9e4\ub044\ub7ec\uc6b4 AI \uae30\ubc18 \uc6f9 \uacbd\ud5d8\uc73c\ub85c \uac00\ub294 \uc5ec\uc815\uc740 \ubc18\ubcf5\uc801\uc778 \uac1c\uc120\uc758 \uacfc\uc815\uc785\ub2c8\ub2e4. \ub530\ub77c\uc11c Agentforce\uac00 \uc774\ubbf8 \uac00\uce58\ub97c \uc99d\uba85\ud558\uace0 \uc788\uc74c\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0, \uc6b0\ub9ac\ub294 \ub354 \ub2e4\ub4ec\uc5b4\uc57c \ud560 \ubd80\ubd84\ub4e4\uc744 \ud655\uc778\ud588\uc2b5\ub2c8\ub2e4. \uac00\uc7a5 \uc6b0\uc120\uc801\uc778 \uacfc\uc81c\ub294 &#8216;\uc5b4\ub5bb\uac8c \ud558\uba74 \uc218\ubc31\ub9cc \uba85\uc758 \ubc29\ubb38\uc790\uac00 \uccab \ub300\ud654\ub97c \uc2dc\uc791\ud558\ub3c4\ub85d \uc720\ub3c4\ud560 \uc218 \uc788\ub294\uac00?&#8217;\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\uc0ac\uc6a9\uc790-\ucc38\uc5ec-\uc720\ub3c4\uc758-\uc5b4\ub824\uc6c0\">\uc0ac\uc6a9\uc790 \ucc38\uc5ec \uc720\ub3c4\uc758 \uc5b4\ub824\uc6c0<\/h3>\n\n\n\n<p>\uc9c0\ub09c 4\uc6d4, \uc6f9\uc0ac\uc774\ud2b8 \ubc29\ubb38\uc790 \uc218\ub294 900\ub9cc \uba85\uc744 \ub118\uc5b4\uc130\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uac70\uc758 \ubaa8\ub4e0 \ud398\uc774\uc9c0\uc758 \ub208\uc5d0 \uc798 \ub744\ub294 \uacf3\uc5d0 \ubc30\uce58\ud588\uc74c\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0, \uc2e4\uc81c\ub85c AI \uc5d0\uc774\uc804\ud2b8\uc640 \ub300\ud654\ub97c \uc2dc\uc791\ud55c \ubc29\ubb38\uc790\ub294 \uadf9\ud788 \uc77c\ubd80\uc5d0 \ubd88\uacfc\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc0ac\uc6a9\uc790\uc640\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \ub354 \uc27d\uac8c \ub9cc\ub4e4 \uc218 \uc788\ub294 \uac1c\uc120 \uae30\ud68c\uac00 \uba85\ud655\ud574\uc84c\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc0ac\uc6a9\uc790\uc758 \ucc38\uc5ec\ub97c \ub3c5\ub824\ud558\uae30 \uc704\ud574 \ub300\ud654\ub97c \ubc14\ub85c \uc2dc\uc791\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \uc0ac\uc804 \uc124\uc815 \ud504\ub86c\ud504\ud2b8\ub97c \ucd94\uac00\ud588\uc2b5\ub2c8\ub2e4. \uc544\uc9c1 \uadf8 \uc131\uacfc\ub97c \uc628\uc804\ud788 \uce21\uc815\ud558\uae30\uc5d0\ub294 \uc774\ub978 \ub2e8\uacc4\uc774\uc9c0\ub9cc, \uc81c\ud488 \ud300\uc740 \ubc8c\uc368\ubd80\ud130 \uc774\ub7ec\ud55c \ud504\ub86c\ud504\ud2b8\ub97c \uac01 \uc0ac\uc6a9\uc790\uc758 \uc0c1\ud669\uc5d0 \ub9de\ucdb0 \uac1c\uc778\ud654\ud558\uace0 \ub9e5\ub77d\ud654\ud560 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \ubc29\ubc95\ub4e4\uc744 \ubaa8\uc0c9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d2f1b64b1ba&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d2f1b64b1ba\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"238\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_IN_LINE_1.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-2174\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_IN_LINE_1.png 1500w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_IN_LINE_1.png?w=300&amp;h=48 300w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_IN_LINE_1.png?w=768&amp;h=122 768w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_IN_LINE_1.png?w=1024&amp;h=162 1024w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_IN_LINE_1.png?w=150&amp;h=24 150w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><br>\uc608\ub97c \ub4e4\uc5b4, <a href=\"https:\/\/www.salesforce.com\/kr\/sales\/\">Sales Cloud<\/a> \ud398\uc774\uc9c0\ub97c \ud0d0\uc0c9 \uc911\uc778 \uc0ac\uc6a9\uc790\uc5d0\uac8c\ub294 \ud574\ub2f9 \uc81c\ud488\uc5d0 \ud2b9\ud654\ub41c \ud504\ub86c\ud504\ud2b8\uac00 \ud45c\uc2dc\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9cc\uc57d \uc774 \uc0ac\uc6a9\uc790\uac00 \uc774\ubbf8 \ub204\uad6c\uc778\uc9c0 \uc2dd\ubcc4\ub41c \uc0c1\ud0dc\ub77c\uba74, \uc0ac\uc6a9\uc790\uc758 \uc18c\uc18d \uc0b0\uc5c5, \ube0c\ub77c\uc6b0\uc9d5 \uae30\ub85d, \uadf8\ub9ac\uace0 \uad6c\ub9e4 \uc774\ub825\uae4c\uc9c0 \uace0\ub824\ud558\uc5ec \uac1c\uc778\ud654\ub41c \ud504\ub86c\ud504\ud2b8\ub97c \uc81c\uacf5\ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ub610\ud55c, \uc5d0\uc774\uc804\ud2b8\ub97c \uc2dc\uac01\uc801\uc73c\ub85c \ub354 \ub9e4\ub825\uc801\uc73c\ub85c \ub9cc\ub4e4\uae30 \uc704\ud574(\ub2e8\uc21c \ub9c1\ud06c\uc640 \ud14d\uc2a4\ud2b8\ub294 \uc774\uc81c \uad6c\uc138\ub300 \ubc29\uc2dd\uc774\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4), \ud300\uc740 \ud2b9\uc815 \ucffc\ub9ac\uc5d0 \ub300\ud574 \uc784\ubca0\ub514\ub4dc \ub9c1\ud06c\uac00 \ud3ec\ud568\ub41c \ucf58\ud150\uce20 \uce74\ub4dc\uc640 \uac19\uc740 \ud48d\ubd80\ud55c \ucf58\ud150\uce20\ub97c \ucd94\uac00\ud558\ub294 \uc2e4\ud5d8\uc744 \uc9c4\ud589\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc544\ub798\uc5d0\uc11c\ub294 CRM \uac00\uaca9 \ub4f1\uae09\uc5d0 \ub300\ud55c \uc9c8\ubb38\uc5d0 \uc5d0\uc774\uc804\ud2b8\uac00 \uc5b4\ub5bb\uac8c \ub2f5\ubcc0\ud558\ub294\uc9c0 \ud655\uc778\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d2f1b64c701&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d2f1b64c701\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"687\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_IN_LINE_2.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-2175\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_IN_LINE_2.png 1500w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_IN_LINE_2.png?w=300&amp;h=137 300w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_IN_LINE_2.png?w=768&amp;h=352 768w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_IN_LINE_2.png?w=1024&amp;h=469 1024w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/02\/TSK-39956_We_Launched_an_AI_Agent_Across_Our_Site_IN_LINE_2.png?w=150&amp;h=69 150w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>\ub610\ud55c, \ud300\uc740 \ud398\uc774\uc9c0 \ucf58\ud150\uce20 \ub0b4\uc5d0 \uc9c1\uc811 \ubc30\uce58\ud558\uac70\ub098 \uc6f9\uc0ac\uc774\ud2b8 \ud5e4\ub354\uc758 \uc8fc\uc694 \ub3c4\uad6c\ub85c \uc124\uc815\ud558\ub294 \ub4f1, \uc0ac\uc6a9\uc790\uac00 \uc5d0\uc774\uc804\ud2b8\uc640 \uc18c\ud1b5\ud560 \uc218 \uc788\ub294 \ub2e4\uc591\ud55c \uc9c4\uc785\uc810\uc744 \ub178\ucd9c\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8\ub97c \ub354\uc6b1 \ub208\uc5d0 \ub744\uac8c \ub9cc\ub4dc\ub294 \ubc29\ubc95\uc744 \uace0\ubbfc\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uadf8\ub9b0\ubc84\uadf8\ub294 &#8220;\uc5d0\uc774\uc804\ud2b8\ub97c \uba54\uc778 \ub124\ube44\uac8c\uc774\uc158\uc5d0 \uc0c1\uc8fc\uc2dc\ucf1c \uc0ac\uc774\ud2b8\ub97c \ud0d0\uc0c9\ud558\ub294 \uc8fc\uc694 \uc218\ub2e8\uc73c\ub85c \ub9cc\ub4e4\uc9c0 \uac80\ud1a0 \uc911\uc785\ub2c8\ub2e4. \ub610\ud55c, \ud398\uc774\uc9c0 \ucf58\ud150\uce20 \uc911\uac04\uc911\uac04\uc5d0 \uc5d0\uc774\uc804\ud2b8\ub97c \ud638\ucd9c\ud560 \uc218 \uc788\ub294 \uc9c0\uc810\ub4e4\uc744 \uc0bd\uc785\ud560 \uae30\ud68c\ub3c4 \ubaa8\uc0c9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4&#8221;\ub77c\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ub610 \ub2e4\ub978 \uac00\ub2a5\uc131\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\uac00 \ub300\ud654\ub97c \uc2dc\uc791\ud558\uae30\ub97c \uae30\ub2e4\ub9ac\ub294 \ub300\uc2e0, \uc5d0\uc774\uc804\ud2b8\uac00 \uba3c\uc800 \uc778\uc0ac\ub97c \uac74\ub124\uba70 \uc2a4\uc2a4\ub85c \ud65c\uc131\ud654\ub418\ub294 \ubc29\uc2dd\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\ub2f5\ubcc0-\ud488\uc9c8\uc740-\uc5b8\uc81c\ub098-\ud604\uc7ac-\uc9c4\ud589\ud615\uc785\ub2c8\ub2e4\">\ub2f5\ubcc0 \ud488\uc9c8\uc740 \uc5b8\uc81c\ub098 \ud604\uc7ac \uc9c4\ud589\ud615\uc785\ub2c8\ub2e4<\/h3>\n\n\n\n<p>\uc5d0\uc774\uc804\ud2b8\uc758 \uc131\uacf5\uc744 \uc704\ud574\uc11c\ub294 \ub2f5\ubcc0\uc758 \uc815\ud655\uc131\uacfc \uc720\uc6a9\uc131\uc744 \uc815\uae30\uc801\uc73c\ub85c \uce21\uc815\ud558\ub294 \uac83\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \ud604\uc7ac Agentforce\ub294 \uc0ac\uc6a9\uc790 \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\ubcc0\uc778 \ubc1c\ud654 &#8220;utterances&#8221; \uc911 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\ud6a8\uc728\ud654\ud569\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\uc758 \uc8fc\uc694 \uae30\ub2a5\uc740 \uc0ac\uc6a9\uc790\uac00 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \ucc3e\ub3c4\ub85d \ub3d5\uace0, \uc9c8\ubb38\uc5d0 \ub2f5\ud558\uba70, \uc0ac\uc774\ud2b8 \uc774\uc6a9\uc744 \uc548\ub0b4\ud558\uace0, \ud65c\ub3d9 \uae30\ubc18\uc758 \ub9de\ucda4\ud615 \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\uba70, \uad00\ub828 \uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\uac00 \uac15\ud55c \uad00\uc2ec\uc744 \ubcf4\uc774\uac70\ub098 \uc778\uac04 \uc804\ubb38\uac00\uc758 \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c \ub2c8\uc988\uac00 \uc788\uc744 \uacbd\uc6b0, \uc5d0\uc774\uc804\ud2b8\ub294 \uc774\ub4e4\uc744 SDR(\uc601\uc5c5 \uac1c\ubc1c \ub2f4\ub2f9\uc790)\uc5d0\uac8c \uc5f0\uacb0\ud558\uba70, \uc774\ub7ec\ud55c \ubc29\uc2dd\uc740 \uc7a0\uc7ac\uc801\uc73c\ub85c \uc804\ud658\uc728\uc744 \ub192\uc774\ub294 \uacb0\uacfc\ub85c 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