{"id":2216,"date":"2026-01-30T07:00:00","date_gmt":"2026-01-29T22:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=2216"},"modified":"2026-03-05T12:43:02","modified_gmt":"2026-03-05T03:43:02","slug":"how-agentforce-is-helping-small-business","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/how-agentforce-is-helping-small-business\/","title":{"rendered":"Agentforce 360\uc774 \uc911\uc18c\uae30\uc5c5 \ubc0f \uc2a4\ud0c0\ud2b8\uc5c5\uc744 \ub3d5\ub294 6\uac00\uc9c0 \ubc29\ubc95"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\uc2a4\ud0c0\ud2b8\uc5c5\uc740 \uc624\uc9c1 \u2018\uacb0\uc815\ub825\u2019\uacfc \u2018\uc758\uc9c0\u2019\ub85c \ub2ec\ub9bd\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc18c\uc218\uc758 \ud300\uc6d0\uc73c\ub85c \ub04a\uc784\uc5c6\uc774 \ub354 \ub9ce\uc740 \uc131\uacfc\ub97c \ub0b4\uc57c \ud558\ub294 \ud604\uc2e4\uc740 \uacb0\ucf54 \uc27d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ub9e4\uc77c\uc774 \ud300\uc6d0\ub4e4\uc758 \uacfc\ubd80\ud558\ub97c \ub9c9\uc73c\uba74\uc11c\ub3c4 \ubaa8\ub4e0 \uc5c5\ubb34\ub97c \uc644\uc218\ud574\uc57c \ud558\ub294 \uae34\ubc15\ud55c \uacbd\uc8fc\ucc98\ub7fc \ub290\uaef4\uc9c0\uace4 \ud558\uc8e0. \uc774\uac83\uc774 \ubc14\ub85c \uc5ec\ub7ec\ubd84\ub9cc\ud07c\uc774\ub098 \uc5f4\uc2ec\ud788 \uc77c\ud558\ub294 \uc194\ub8e8\uc158\uc774 \ud544\uc694\ud55c \uc774\uc720\uc785\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uadf8 \uc9d0\uc744 \ub35c\uc5b4\uc8fc\ub294 \uac00\uc7a5 \uc88b\uc740 \ubc29\ubc95\uc740 \uc5ec\ub7ec\ubd84\uc758 \ube60\ub978 \uc131\uc7a5\uc744 \ub3d5\ub3c4\ub85d \uc124\uacc4\ub41c <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/\">\uc778\uacf5\uc9c0\ub2a5<\/a>(AI) \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud604\uc7ac AI \uae30\uc220\uc758 \ucd5c\uc804\uc120\uc5d0\ub294 \uaddc\ubaa8\uc5d0 \ub9de\ub294 <a href=\"https:\/\/www.salesforce.com\/blog\/ai-agent-for-small-business\/\">AI \uc5d0\uc774\uc804\ud2b8<\/a>\ub97c \uad6c\ucd95\ud558\uace0 \ubc30\ud3ec\ud560 \uc218 \uc788\ub294 \uc138\uacc4 \ucd5c\uace0\uc758 \ub514\uc9c0\ud138 \ub808\uc774\ubc84 \ud50c\ub7ab\ud3fc, <a href=\"https:\/\/www.salesforce.com\/agentforce\/\">Agentforce 360<\/a>\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc2a4\ud0c0\ud2b8\uc5c5\uc744 \uc704\ud55c Agentforce 360\uc740 \ube44\uc988\ub2c8\uc2a4\uc758 \uae09\uaca9\ud55c \uc131\uc7a5\uacfc \ud655\uc7a5\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \ud0c4\uc0dd\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uc218\ub9ce\uc740 \ucc3d\uc5c5\uc790\ub4e4\uc740 \uc5b4\ub5bb\uac8c \ub2e8 \ud558\ub098\uc758 \ub3c4\uad6c\ub9cc\uc73c\ub85c \uc2e4\uc9c8\uc801\uc778 \uacb0\uacfc\ub97c \ub9cc\ub4e4\uc5b4\ub0b4\uace0 \uc788\uc744\uae4c\uc694? \uc774\uc81c Agentforce 360\uc774 \uc2a4\ud0c0\ud2b8\uc5c5\uc758 \uc5c5\ubb34 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uace0, \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uba70, \ube44\uc988\ub2c8\uc2a4\ub97c \uc131\uacf5\uc73c\ub85c \uc774\ub044\ub294 6\uac00\uc9c0 \uad6c\uccb4\uc801\uc778 \ubc29\ubc95\uc744 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-summary\" style=\"opacity: 0; visibility: hidden;\" data-summary=\"An agentic enterprise represents a fundamental restructuring of business operations, defined by the deep integration of AI agents into core workflows and platforms. In this model, conversational inputs are seamlessly converted into automated actions, enabling an u0022elastic workforceu0022 that can scale dynamically to meet demand. This framework is underpinned by a foundation of trusted data, rigorous performance monitoring for AI agents, and a strategic focus on enhancing the customer experience. Ultimately, it requires a corporate culture that embraces continuous experimentation and a commitment to fundamentally re-engineering processes for a new era of efficiency and growth.\" data-hasSummary=\"true\">\n\t\t<div class=\"parallax-summary__header\">\n\t\t\t<div class=\"parallax-summary__title\">\n\t\t\t\t<h2>AI Synopsis<\/h2>\n\t\t\t<\/div>\n\t\t\t<button class=\"parallax-summary__close\">\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" aria-hidden=\"true\"><path fill=\"url(#a)\" fill-rule=\"evenodd\" d=\"m11.793 14.13 7.16 7.159a.944.944 0 0 0 1.302 0l1.301-1.302a.944.944 0 0 0 0-1.302l-7.159-7.16c-.26-.26-.26-.607 0-.867l7.16-7.16a.944.944 0 0 0 0-1.301L20.254.895a.944.944 0 0 0-1.302 0l-7.16 7.16c-.26.26-.607.26-.867 0L3.766.895a.944.944 0 0 0-1.301 0L1.163 2.197a.944.944 0 0 0 0 1.302l7.16 7.159c.26.26.26.607 0 .868l-7.16 7.16a.944.944 0 0 0 0 1.301l1.302 1.302a.944.944 0 0 0 1.301 0l7.16-7.16c.26-.26.607-.26.867 0Z\" clip-rule=\"evenodd\" \/><defs><linearGradient id=\"a\" x2=\"1.814\" y2=\"20.638\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div class=\"parallax-summary__loading-text\">\n\t\t\t<div class=\"slds-spinner_container\">\n\t\t\t\t<div role=\"status\" class=\"slds-spinner\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Loading<\/span>\n\t\t\t\t\t<div class=\"slds-spinner__dot-a\"><\/div>\n\t\t\t\t\t<div class=\"slds-spinner__dot-b\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<span>\n\t\t\t\tGathering AI Synopsis&#8230;\t\t\t<\/span>\n\t\t<\/div>\n\t\t<p><\/p>\n\t<\/div>\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<div class=\"wp-block-cover\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-129017 size-full\" alt=\"\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/10\/TSK-43688_7_key_Elements_of_Agentic_Enterprise_Parallax_1.jpg?strip=all&#038;quality=95\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#3481d8\"><\/span>\n<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"alignfull alignfull wp-block-salesforce-blog-chapter-title\">\n<div id=\"agentforce-360%eb%9e%80-%eb%ac%b4%ec%97%87%ec%9d%b8%ea%b0%80%ec%9a%94\" class=\"wp-block-salesforce-blog-chapter-title__wrapper\">\n<div class=\"wp-block-salesforce-blog-chapter-title__content container wp-block-salesforce-blog-chapter-title--standard\">\n<h2 class=\"wp-block-salesforce-blog-chapter-title__title\">Agentforce 360\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>\ub9e4\ud29c \ub9e5\ucee4\ub108\ud788(Matthew McConaughey)\uac00 \ucd9c\uc5f0\ud55c \uad11\uace0\ub97c \ubcf4\uc168\ub098\uc694? \ub9e4\ud29c \ub9e5\ucee4\ub108\ud788\ub294 \u201cAgentforce 360\uc740 AI\uac00 \uc9c4\uc815\uc73c\ub85c \uc9c0\ud5a5\ud574\uc57c \ud560 \ubaa8\uc2b5\u201d\uc774\ub77c\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Agentforce 360\uc744 \uc0ac\uc6a9\ud558\uba74 AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc9c1\uc811 \uad6c\ucd95\ud558\uace0 \ubc30\ud3ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc5d0\uc774\uc804\ud2b8\ub4e4\uc740 \uace0\uac1d \ubb38\uc81c \ud574\uacb0, \uc601\uc5c5 \uae30\ud68c \ucd5c\uc801\ud654, \ub9c8\ucf00\ud305 \ucea0\ud398\uc778 \uac15\ud654 \ub4f1 \uc804\ubb38\uc801\uc778 \uc5c5\ubb34\ub97c \uc778\uac04\uc758 \uac1c\uc785\uc744 \ucd5c\uc18c\ud654\ud558\uba74\uc11c\ub3c4 \uc790\uc728\uc801\uc774\uace0 \ub2a5\ub3d9\uc801\uc73c\ub85c \uc218\ud589\ud558\ub3c4\ub85d \uc124\uacc4\ub41c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc785\ub2c8\ub2e4. \uc5ec\ub7ec\ubd84\uc758 \ube44\uc988\ub2c8\uc2a4\ub97c \uc704\ud574 24\uc2dc\uac04 \ub0b4\ub0b4 \uc77c\ud558\uba70 \ub6f0\uc5b4\ub09c \uc131\uacfc\ub97c \ub9cc\ub4e4\uc5b4\ub0b4\ub294 <a href=\"https:\/\/www.salesforce.com\/blog\/digital-labor-for-small-business\/\">\ub514\uc9c0\ud138 \ub808\uc774\ubc84<\/a> \ud30c\ud2b8\ub108\ub77c\uace0 \uc0dd\uac01\ud558\uc2dc\uba74 \ub429\ub2c8\ub2e4.<\/p>\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n<div class=\"wp-block-embed__wrapper\">\nhttps:\/\/www.youtube.com\/watch?v=EZqmBcqDkyw\n<\/div>\n<\/figure>\n<p>Agentforce 360\ub294 \ube44\uc988\ub2c8\uc2a4 \uc5c5\ubb34\ub97c \ub3c5\ub9bd\uc801\uc73c\ub85c \ucc98\ub9ac\ud558\ub3c4\ub85d \uc124\uacc4\ub41c \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uc790\uc728\ud615 AI \uc5d0\uc774\uc804\ud2b8 \uc81c\ud488\uad70\uc785\ub2c8\ub2e4. \uc815\ud574\uc9c4 \uc2a4\ud06c\ub9bd\ud2b8\ub9cc \ub530\ub974\ub294 \uae30\uc874\uc758 \ucc57\ubd07\uc774\ub098, \uc0ac\ub78c\uc774 \ub9e4 \ub2e8\uacc4\ub9c8\ub2e4 \uac1c\uc785\ud574\uc57c \ud558\ub294 &#8220;\ucf54\ud30c\uc77c\ub7ff(Copilots)&#8221;\uacfc\ub294 \ub2e4\ub985\ub2c8\ub2e4. Agentforce\ub294 \uace0\uac1d\uc758 \uc694\uccad\uc744 \ubd84\uc11d\ud558\uc5ec \ucd5c\uc120\uc758 \uc2e4\ud589 \ubc29\uc548\uc744 \uc2a4\uc2a4\ub85c \uacb0\uc815\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub4e4\uc740 \ub2e8\uc21c\ud788 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\ub294 \ub370 \uadf8\uce58\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. CRM \uae30\ub85d \uc5c5\ub370\uc774\ud2b8, \ud658\ubd88 \ucc98\ub9ac, \uc601\uc5c5 \ubbf8\ud305 \uc77c\uc815 \uc608\uc57d\uacfc \uac19\uc740 \uc2e4\uc9c8\uc801\uc778 \uc5c5\ubb34\ub97c \uc9c1\uc811 \uc218\ud589\ud569\ub2c8\ub2e4. \ub610\ud55c <a href=\"https:\/\/www.salesforce.com\/data\/\">Data 360<\/a>\uc744 \uae30\ubc18\uc73c\ub85c \ud68c\uc0ac\uc758 \uc2e4\uc2dc\uac04 \uc2e0\ub8b0 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uae30 \ub54c\ubb38\uc5d0, \ubaa8\ub4e0 \ub2f5\ubcc0\uc774 \uc815\ud655\ud558\uba70 \uadc0\ud558\uc758 \ube44\uc988\ub2c8\uc2a4 \uc0c1\ud669\uc5d0 \ub531 \ub9de\ub294 \uad00\ub828\uc131\uc744 \uac16\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>Agentforce 360\uc740 AI \uc5d0\uc774\uc804\ud2b8, \uc9c1\uc6d0, \uadf8\ub9ac\uace0 \uae30\uc5c5 \ub370\uc774\ud130\ub97c \ud558\ub098\uc758 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc0dd\ud0dc\uacc4\ub85c \ud1b5\ud569\ud558\ub294 \ud3ec\uad04\uc801\uc778 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4.<\/strong> <a href=\"https:\/\/www.salesforce.com\/platform\/applications\/\"><strong>Agentforce 360 \ud50c\ub7ab\ud3fc<\/strong><\/a>\uc740 \ud604\uc7ac \ubb34\ub8cc\ub85c \uccb4\ud5d8\ud574 \ubcfc \uc218 \uc788\uc73c\uba70, \ube44\uc988\ub2c8\uc2a4 \ub2c8\uc988\uc5d0 \ub9de\ucdb0 \uc2dc\uc791\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7fc \uc774\uc81c, \uc804 \uc138\uacc4 \uc2a4\ud0c0\ud2b8\uc5c5\ub4e4\uc774 Agentforce 360\uc744 \ud1b5\ud574 \uc131\uacfc\ub97c \uac70\ub450\uace0 \uc788\ub294 6\uac00\uc9c0 \uad6c\uccb4\uc801\uc778 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uaca0\uc2b5\ub2c8\ub2e4:<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-summary\" style=\"opacity: 0; visibility: hidden;\" data-summary=\"In contrast to previous business technologies that required specialized training, AI is highly accessible due to its intuitive, conversational interface. This ease of use is the primary driver behind its rapid adoption, as it removes the traditional barriers of a learning curve. Much like how the internet democratized information, AI is now making intelligence a widely available resource for everyone.\" data-hasSummary=\"true\">\n\t\t<div class=\"parallax-summary__header\">\n\t\t\t<div class=\"parallax-summary__title\">\n\t\t\t\t<h2>AI Synopsis<\/h2>\n\t\t\t<\/div>\n\t\t\t<button class=\"parallax-summary__close\">\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" aria-hidden=\"true\"><path fill=\"url(#a)\" fill-rule=\"evenodd\" d=\"m11.793 14.13 7.16 7.159a.944.944 0 0 0 1.302 0l1.301-1.302a.944.944 0 0 0 0-1.302l-7.159-7.16c-.26-.26-.26-.607 0-.867l7.16-7.16a.944.944 0 0 0 0-1.301L20.254.895a.944.944 0 0 0-1.302 0l-7.16 7.16c-.26.26-.607.26-.867 0L3.766.895a.944.944 0 0 0-1.301 0L1.163 2.197a.944.944 0 0 0 0 1.302l7.16 7.159c.26.26.26.607 0 .868l-7.16 7.16a.944.944 0 0 0 0 1.301l1.302 1.302a.944.944 0 0 0 1.301 0l7.16-7.16c.26-.26.607-.26.867 0Z\" clip-rule=\"evenodd\" \/><defs><linearGradient id=\"a\" x2=\"1.814\" y2=\"20.638\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div class=\"parallax-summary__loading-text\">\n\t\t\t<div class=\"slds-spinner_container\">\n\t\t\t\t<div role=\"status\" class=\"slds-spinner\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Loading<\/span>\n\t\t\t\t\t<div class=\"slds-spinner__dot-a\"><\/div>\n\t\t\t\t\t<div class=\"slds-spinner__dot-b\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<span>\n\t\t\t\tGathering AI Synopsis&#8230;\t\t\t<\/span>\n\t\t<\/div>\n\t\t<p><\/p>\n\t<\/div>\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<div class=\"wp-block-cover\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-129018 size-full\" alt=\"\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/10\/TSK-43688_7_key_Elements_of_Agentic_Enterprise_Parallax_2.jpg?strip=all&#038;quality=95\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#3f8cdc\"><\/span>\n<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"alignfull alignfull wp-block-salesforce-blog-chapter-title\">\n<div id=\"1-%eb%aa%a8%eb%93%a0-%ea%b2%83%ec%9d%84-%ea%b4%80%eb%a6%ac%ed%95%98%eb%8a%94-%eb%8b%a8-%ed%95%98%eb%82%98%ec%9d%98-%eb%8f%84%ea%b5%ac\" class=\"wp-block-salesforce-blog-chapter-title__wrapper\">\n<div class=\"wp-block-salesforce-blog-chapter-title__content container wp-block-salesforce-blog-chapter-title--standard\">\n<h2 class=\"wp-block-salesforce-blog-chapter-title__title\">1.\ubaa8\ub4e0 \uac83\uc744 \uad00\ub9ac\ud558\ub294 \ub2e8 \ud558\ub098\uc758 \ub3c4\uad6c<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-summary\" style=\"opacity: 0; visibility: hidden;\" data-summary=\"An agentic enterprise represents a fundamental restructuring of business operations, defined by the deep integration of AI agents into core workflows and platforms. In this model, conversational inputs are seamlessly converted into automated actions, enabling an u0022elastic workforceu0022 that can scale dynamically to meet demand. This framework is underpinned by a foundation of trusted data, rigorous performance monitoring for AI agents, and a strategic focus on enhancing the customer experience. Ultimately, it requires a corporate culture that embraces continuous experimentation and a commitment to fundamentally re-engineering processes for a new era of efficiency and growth.\" data-hasSummary=\"true\">\n\t\t<div class=\"parallax-summary__header\">\n\t\t\t<div class=\"parallax-summary__title\">\n\t\t\t\t<h2>AI Synopsis<\/h2>\n\t\t\t<\/div>\n\t\t\t<button class=\"parallax-summary__close\">\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" aria-hidden=\"true\"><path fill=\"url(#a)\" fill-rule=\"evenodd\" d=\"m11.793 14.13 7.16 7.159a.944.944 0 0 0 1.302 0l1.301-1.302a.944.944 0 0 0 0-1.302l-7.159-7.16c-.26-.26-.26-.607 0-.867l7.16-7.16a.944.944 0 0 0 0-1.301L20.254.895a.944.944 0 0 0-1.302 0l-7.16 7.16c-.26.26-.607.26-.867 0L3.766.895a.944.944 0 0 0-1.301 0L1.163 2.197a.944.944 0 0 0 0 1.302l7.16 7.159c.26.26.26.607 0 .868l-7.16 7.16a.944.944 0 0 0 0 1.301l1.302 1.302a.944.944 0 0 0 1.301 0l7.16-7.16c.26-.26.607-.26.867 0Z\" clip-rule=\"evenodd\" \/><defs><linearGradient id=\"a\" x2=\"1.814\" y2=\"20.638\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div class=\"parallax-summary__loading-text\">\n\t\t\t<div class=\"slds-spinner_container\">\n\t\t\t\t<div role=\"status\" class=\"slds-spinner\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Loading<\/span>\n\t\t\t\t\t<div class=\"slds-spinner__dot-a\"><\/div>\n\t\t\t\t\t<div class=\"slds-spinner__dot-b\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<span>\n\t\t\t\tGathering AI Synopsis&#8230;\t\t\t<\/span>\n\t\t<\/div>\n\t\t<p><\/p>\n\t<\/div>\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<p>\uc624\ub298\ub0a0 \uc2a4\ud0c0\ud2b8\uc5c5\ub4e4\uc740 \ubaa8\ub4e0 \ud300\uc744 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc5f0\uacb0\ud558\ub294 \ud1b5\ud569 <a href=\"https:\/\/www.salesforce.com\/crm\/what-is-crm\/\">\uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM)<\/a> \ud234\ub85c \ub208\uc744 \ub3cc\ub9ac\uace0 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/marketing\/data\/\">\uace0\uac1d \ub370\uc774\ud130<\/a>\uac00 \ud558\ub098\ub85c \ud1b5\ud569\ub418\uc5b4 \uc811\uadfc\ud558\uae30 \uc26c\uc6cc\uc9c0\uba74 \uadf8 \ud65c\uc6a9 \uac00\uce58\ub294 \ube44\uc57d\uc801\uc73c\ub85c \ub192\uc544\uc9c0\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud1a0\ub300 \uc704\uc5d0\uc11c Agentforce 360\uacfc \uac19\uc740 AI \ub3c4\uad6c\ub294 \ube44\ub85c\uc18c \uc9c4\uac00\ub97c \ubc1c\ud718\ud558\uba70, \uc815\uc81c\ub418\uace0 \uc5f0\uacb0\ub41c \ub370\uc774\ud130\ub97c \uc131\uc7a5\uc744 \uc704\ud55c \ud1b5\ucc30\ub825\uacfc \uc2e4\ud589\uc73c\ub85c \uc804\ud658\ud569\ub2c8\ub2e4.<\/p>\n<p>Salesforce\ub294 \uc2a4\ud0c0\ud2b8\uc5c5\uc758 \uc131\uc7a5 \uc18d\ub3c4\uc5d0 \ub9de\ucd98 \ub85c\ub4dc\ub9f5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/small-business\/starter\/\">Starter Suite<\/a>\ub97c \ud1b5\ud574 \uc62c\uc778\uc6d0 CRM\uc73c\ub85c \uc2dc\uc791\ud558\uace0, <a href=\"https:\/\/www.salesforce.com\/small-business\/pro-suite\/\">Pro Suite<\/a>\ub85c \uc720\uc5f0\uc131\uc744 \ub354\ud558\uba70, \uc900\ube44\uac00 \ub418\uc5c8\uc744 \ub54c <a href=\"https:\/\/www.salesforce.com\/crm\/foundations\/\">Foundations<\/a>\ub97c \ud1b5\ud574 AI\uc640 Agentforce 360\uc758 \uae30\ub2a5\uc744 \ubcf8\uaca9\uc801\uc73c\ub85c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Agentforce 360\uc740 CRM \ub370\uc774\ud130\uc640 \ubcc4\uac1c\ub85c \ub178\ub294 \uac83\uc774 \uc544\ub2c8\ub77c <a href=\"https:\/\/www.salesforce.com\/agentforce\/how-it-works\/\">\uae34\ubc00\ud558\uac8c \ud611\ub825\ud569\ub2c8\ub2e4<\/a>. \uc5b4\ub5bb\uac8c \uac00\ub2a5\ud560\uae4c\uc694? <strong><a href=\"https:\/\/www.salesforce.com\/data\/\">Data Cloud<\/a><\/strong>\uac00 \ubaa8\ub4e0 \uc811\uc810\uacfc \uc2dc\uc2a4\ud15c\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uc5ec, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/how-data-cloud-powers-agentforce\/\">Agentforce 360\uc774 \uc989\uac01\uc801\uc73c\ub85c \ud589\ub3d9\uc5d0 \uc62e\uae38 \uc218 \uc788\ub3c4\ub85d \ud544\uc694\ud55c \ub9e5\ub77d(Context)\uc744 \uc81c\uacf5<\/a>\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \uc815\ubcf4 \uad00\ub9ac \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ub370\uc774\ud130\ub85c\ubd80\ud130 \uc5bb\ub294 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/blog\/customer-relationships\/\">\uace0\uac1d \uad00\uacc4\ub97c \uc2ec\ud654<\/a>\ud558\uac70\ub098 \ub0b4\ubd80 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ucd5c\uc801\ud654\ud560 \ub54c, Agentforce 360\uc740 \uadc0\ud558\uc758 \ub370\uc774\ud130\uac00 \uadc0\ud558\ub97c \uc704\ud574 \ub2a5\ub3d9\uc801\uc73c\ub85c \uc77c\ud558\ub3c4\ub85d \ub9cc\ub4ed\ub2c8\ub2e4.<\/p>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc2a4\ud0c0\ud2b8\uc5c5\uc744 \ub3d5\ub294 \uad6c\uccb4\uc801\uc778 \ubc29\uc2dd\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>\ub370\uc774\ud130 \ud1b5\ud569 \uad00\ub9ac<\/strong>: \ubaa8\ub4e0 \uace0\uac1d \ub370\uc774\ud130\ub97c \ud55c\uacf3\uc5d0 \ubaa8\uc544 \ub204\uad6c\ub098 \uc27d\uac8c \uc811\uadfc\ud560 \uc218 \uc788\ub3c4\ub85d \uad00\ub9ac\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uace0\uac1d \uc811\uc810 \ub2e8\uc21c\ud654<\/strong>: \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uac78\uce5c \uace0\uac1d\uacfc\uc758 \uc18c\ud1b5 \uacfc\uc815\uc744 \uac04\uc18c\ud654\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\ub370\uc774\ud130 \uae30\ubc18 \uc758\uc0ac\uacb0\uc815<\/strong>: \ub370\uc774\ud130\ub97c \uc2e4\uc9c8\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\ub85c \uc804\ud658\ud558\uc5ec \ub354 \ub098\uc740 \ube44\uc988\ub2c8\uc2a4 \ud310\ub2e8\uc744 \ub0b4\ub9ac\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\ubcf5\uc7a1\uc131 \uc5c6\ub294 \ud655\uc7a5<\/strong>: \uc2a4\ud0c0\ud2b8\uc5c5\uc758 \uc131\uc7a5\uc5d0 \ub9de\ucdb0 \uc2dc\uc2a4\ud15c \ubcf5\uc7a1\ub3c4\ub97c \ub192\uc774\uc9c0 \uc54a\uace0\ub3c4 \uc720\uc5f0\ud558\uac8c \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\uace0\uac1d \ub9de\ucda4\ud615 \uacbd\ud5d8 \uc81c\uacf5<\/strong>: \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc190\uc27d\uac8c \uc81c\uacf5\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-summary\" style=\"opacity: 0; visibility: hidden;\" data-summary=\"In contrast to previous business technologies that required specialized training, AI is highly accessible due to its intuitive, conversational interface. This ease of use is the primary driver behind its rapid adoption, as it removes the traditional barriers of a learning curve. Much like how the internet democratized information, AI is now making intelligence a widely available resource for everyone.\" data-hasSummary=\"true\">\n\t\t<div class=\"parallax-summary__header\">\n\t\t\t<div class=\"parallax-summary__title\">\n\t\t\t\t<h2>AI Synopsis<\/h2>\n\t\t\t<\/div>\n\t\t\t<button class=\"parallax-summary__close\">\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" aria-hidden=\"true\"><path fill=\"url(#a)\" fill-rule=\"evenodd\" d=\"m11.793 14.13 7.16 7.159a.944.944 0 0 0 1.302 0l1.301-1.302a.944.944 0 0 0 0-1.302l-7.159-7.16c-.26-.26-.26-.607 0-.867l7.16-7.16a.944.944 0 0 0 0-1.301L20.254.895a.944.944 0 0 0-1.302 0l-7.16 7.16c-.26.26-.607.26-.867 0L3.766.895a.944.944 0 0 0-1.301 0L1.163 2.197a.944.944 0 0 0 0 1.302l7.16 7.159c.26.26.26.607 0 .868l-7.16 7.16a.944.944 0 0 0 0 1.301l1.302 1.302a.944.944 0 0 0 1.301 0l7.16-7.16c.26-.26.607-.26.867 0Z\" clip-rule=\"evenodd\" \/><defs><linearGradient id=\"a\" x2=\"1.814\" y2=\"20.638\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div class=\"parallax-summary__loading-text\">\n\t\t\t<div class=\"slds-spinner_container\">\n\t\t\t\t<div role=\"status\" class=\"slds-spinner\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Loading<\/span>\n\t\t\t\t\t<div class=\"slds-spinner__dot-a\"><\/div>\n\t\t\t\t\t<div class=\"slds-spinner__dot-b\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<span>\n\t\t\t\tGathering AI Synopsis&#8230;\t\t\t<\/span>\n\t\t<\/div>\n\t\t<p><\/p>\n\t<\/div>\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<div class=\"wp-block-cover\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-129018 size-full\" alt=\"\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/10\/TSK-43688_7_key_Elements_of_Agentic_Enterprise_Parallax_2.jpg?strip=all&#038;quality=95\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#3f8cdc\"><\/span>\n<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"alignfull alignfull wp-block-salesforce-blog-chapter-title\">\n<div id=\"2-%ec%a7%80%eb%a3%a8%ed%95%9c-%eb%b0%98%eb%b3%b5-%ec%97%85%eb%ac%b4%ec%9d%98-%ec%9e%90%eb%8f%99%ed%99%94-%eb%8b%a8%ec%88%9c-%ec%97%85%eb%ac%b4%eb%a1%9c%eb%b6%80%ed%84%b0%ec%9d%98-%ed%95%b4%eb%b0%a9\" class=\"wp-block-salesforce-blog-chapter-title__wrapper\">\n<div class=\"wp-block-salesforce-blog-chapter-title__content container wp-block-salesforce-blog-chapter-title--standard\">\n<h2 class=\"wp-block-salesforce-blog-chapter-title__title\">2.\uc9c0\ub8e8\ud55c \ubc18\ubcf5 \uc5c5\ubb34\uc758 \uc790\ub3d9\ud654: \ub2e8\uc21c \uc5c5\ubb34\ub85c\ubd80\ud130\uc758 \ud574\ubc29<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-summary\" style=\"opacity: 0; visibility: hidden;\" data-summary=\"An agentic enterprise represents a fundamental restructuring of business operations, defined by the deep integration of AI agents into core workflows and platforms. In this model, conversational inputs are seamlessly converted into automated actions, enabling an u0022elastic workforceu0022 that can scale dynamically to meet demand. This framework is underpinned by a foundation of trusted data, rigorous performance monitoring for AI agents, and a strategic focus on enhancing the customer experience. Ultimately, it requires a corporate culture that embraces continuous experimentation and a commitment to fundamentally re-engineering processes for a new era of efficiency and growth.\" data-hasSummary=\"true\">\n\t\t<div class=\"parallax-summary__header\">\n\t\t\t<div class=\"parallax-summary__title\">\n\t\t\t\t<h2>AI Synopsis<\/h2>\n\t\t\t<\/div>\n\t\t\t<button class=\"parallax-summary__close\">\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" aria-hidden=\"true\"><path fill=\"url(#a)\" fill-rule=\"evenodd\" d=\"m11.793 14.13 7.16 7.159a.944.944 0 0 0 1.302 0l1.301-1.302a.944.944 0 0 0 0-1.302l-7.159-7.16c-.26-.26-.26-.607 0-.867l7.16-7.16a.944.944 0 0 0 0-1.301L20.254.895a.944.944 0 0 0-1.302 0l-7.16 7.16c-.26.26-.607.26-.867 0L3.766.895a.944.944 0 0 0-1.301 0L1.163 2.197a.944.944 0 0 0 0 1.302l7.16 7.159c.26.26.26.607 0 .868l-7.16 7.16a.944.944 0 0 0 0 1.301l1.302 1.302a.944.944 0 0 0 1.301 0l7.16-7.16c.26-.26.607-.26.867 0Z\" clip-rule=\"evenodd\" \/><defs><linearGradient id=\"a\" x2=\"1.814\" y2=\"20.638\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div class=\"parallax-summary__loading-text\">\n\t\t\t<div class=\"slds-spinner_container\">\n\t\t\t\t<div role=\"status\" class=\"slds-spinner\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Loading<\/span>\n\t\t\t\t\t<div class=\"slds-spinner__dot-a\"><\/div>\n\t\t\t\t\t<div class=\"slds-spinner__dot-b\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<span>\n\t\t\t\tGathering AI Synopsis&#8230;\t\t\t<\/span>\n\t\t<\/div>\n\t\t<p><\/p>\n\t<\/div>\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<p>\ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34\ub294 \uc0dd\uc0b0\uc131\uc758 \uc801\uc785\ub2c8\ub2e4. <strong>Agentforce 360<\/strong>\uc740 \uc5ec\ub7ec\ubd84\uc774 \ubc88\uac70\ub85c\uc6b4 \ub2e8\uc21c \uc5c5\ubb34(Busywork)\uc5d0 \ub9e4\ubab0\ub418\uc9c0 \uc54a\ub3c4\ub85d \uadf8 \uc790\ub9ac\ub97c \ub300\uc2e0 \ucc44\uc6cc\uc90d\ub2c8\ub2e4. \uc774\uc81c <a href=\"https:\/\/www.salesforce.com\/sales\/what-is-lead-management\/how-to-generate-leads\/\">\uc7a0\uc7ac \uace0\uac1d(Lead)\uc744 \ucc59\uae30\ub290\ub77c<\/a> \ucc59\uae30\ub290\ub77c \ud558\ub290\ub77c \uc2dc\uac04\uc744 \ud5c8\ube44\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. Agentforce 360\uc774 \ub300\ud654\ub97c \ub04a\uae40 \uc5c6\uc774 \uc774\uc5b4\uac00 \uc8fc\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uace0\uac1d \uc608\uc57d \uad00\ub9ac \ub610\ud55c \uc790\ub3d9 \ubbf8\ub9ac \uc54c\ub9bc\uacfc \uc5c5\ub370\uc774\ud2b8\ub97c \ud1b5\ud574 \ucc28\uc9c8 \uc5c6\uc774 \uc9c4\ud589\ub429\ub2c8\ub2e4. \uc2ec\uc9c0\uc5b4 <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/use-cases\/create-close-plan\">\uc601\uc5c5 \uc131\uacf5 \uc804\ub7b5\uc744 \uc218\ub9bd<\/a>\ud558\uac70\ub098 <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/use-cases\/create-promotion\/\">\uc801\ud569\ud55c \uc81c\ud488\uc744 \uc81c\uc548\ud558\ub294 \uac83<\/a>\uacfc \uac19\uc740 \uc804\ub7b5\uc801 \uc5c5\ubb34\uc870\ucc28\ub3c4, AI\uac00 \ubbf8\ub9ac \ubc11\uc791\uc5c5(Heavy lifting)\uc744 \ub05d\ub0b4 \ub193\uae30 \ub54c\ubb38\uc5d0 \ud6e8\uc52c \ub354 \ube60\ub974\uac8c \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 <a href=\"https:\/\/resources.asana.com\/rs\/784-XZD-582\/images\/PDF-FY24-Global-EN-Anatomy%20of%20Work%20Report.pdf?mkt_tok=Nzg0LVhaRC01ODIAAAGQHZr0YOwnb31GrFVfGXChB1GEjNOMI48meaaiQM4oym0PkcGJhPjJkqxNWTkS5cTwEfsBv8zEpUANwYtLbFxhnxRk_Qm15zczK61LEzAWCpKkwz4\">\uc9c1\uc6d0\ub4e4\uc740 \uc5c5\ubb34 \uc2dc\uac04\uc758 58%\ub97c \ubc18\ubcf5\uc801\uc774\uace0 \uc77c\uc0c1\uc801\uc778 \ud589\uc815 \uc5c5\ubb34\uc5d0 \uc0ac\uc6a9\ud55c\ub2e4\uace0 \ud569\ub2c8\ub2e4. <\/a>\ub9ac\uc18c\uc2a4\uac00 \ubd80\uc871\ud55c \uc911\uc18c\uae30\uc5c5\uacfc \uc2a4\ud0c0\ud2b8\uc5c5\uc5d0 \uc774\ub294 \uace7 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uacfc \uace0\uac1d \uc18c\ud1b5\uc758 \uae30\ud68c\ub97c \ub193\uce58\ub294 \uacb0\uacfc\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Agentforce 360\uc740 \uc774\ub7ec\ud55c \uacfc\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub294 \ub2e4\uc591\ud55c \ud65c\uc6a9 \uc0ac\ub840\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc2dc\uac04\uc744 \uc808\uc57d\ud574 \uc8fc\ub294 \uba87 \uac00\uc9c0 <a href=\"https:\/\/www.salesforce.com\/agentforce\/use-cases\/\">\uad6c\uccb4\uc801\uc778 \ubc29\ubc95<\/a>\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>\uc601\uc5c5 \ud68c\uc758 \uc9c0\uc6d0<\/strong>: <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/use-cases\/sales-meeting-support\/\">\ud68c\uc758 \uc694\uc57d\uacfc \ud314\ub85c\uc6b0\uc5c5 \uc774\uba54\uc77c\uc744 \uc790\ub3d9\uc73c\ub85c \uc0dd\uc131<\/a>\ud569\ub2c8\ub2e4. \ud300\uc6d0\ub4e4\uc740 \uc218\ub3d9 \uc791\uc5c5 \uc5c6\uc774\ub3c4 \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc758 \ud750\ub984\uc744 \ub193\uce58\uc9c0 \uc54a\uace0 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\uc2e0\uc18d\ud55c \uc0ac\ub840 \uc778\uc0ac\uc774\ud2b8<\/strong>: <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/use-cases\/find-and-summarize-similar-cases\/\">\uc720\uc0ac\ud55c \uace0\uac1d \uc0c1\ub2f4 \uc0ac\ub840\ub97c \uc989\uc2dc \ucc3e\uc544 \uc694\uc57d<\/a>\ud574 \uc90d\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\uc774 \ubb38\uc81c\ub97c \ub354 \ube60\ub974\uac8c \ud574\uacb0\ud558\ub294 \ub370 \ud544\uc694\ud55c \ub9e5\ub77d\uc744 \uc21c\uc2dd\uac04\uc5d0 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\ud504\ub85c\ubaa8\uc158 \uae30\ud68d<\/strong>: \ud504\ub85c\ubaa8\uc158\uc774\ub098 \ucea0\ud398\uc778\uc744 \uc704\ud55c <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/use-cases\/product-order-recommendation\/\">\uc544\uc774\ub514\uc5b4\uc640 \ucf58\ud150\uce20\ub97c \uc0dd\uc131<\/a>\ud569\ub2c8\ub2e4. \ub9c8\ucf00\ud305 \ud300\uc740 \uc138\ubd80\uc801\uc778 \uc791\uc5c5\uc5d0 \uc5bd\ub9e4\uc774\uc9c0 \uc54a\uace0 \uc804\ub7b5 \uc218\ub9bd\uc5d0\ub9cc \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\ud53c\ub4dc\ubc31 \ubd84\uc11d<\/strong>: <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/use-cases\/analyze-survey-feedback\/\">\uc124\ubb38 \uc870\uc0ac \uc751\ub2f5\uacfc \uace0\uac1d \ud53c\ub4dc\ubc31\uc744 \uc790\ub3d9\uc73c\ub85c \ubd84\uc11d<\/a>\ud558\uc5ec \ucd5c\uc2e0 \ud2b8\ub80c\ub4dc\uc640 \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc744 \uc2dd\ubcc4\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-summary\" style=\"opacity: 0; visibility: hidden;\" data-summary=\"In contrast to previous business technologies that required specialized training, AI is highly accessible due to its intuitive, conversational interface. This ease of use is the primary driver behind its rapid adoption, as it removes the traditional barriers of a learning curve. Much like how the internet democratized information, AI is now making intelligence a widely available resource for everyone.\" data-hasSummary=\"true\">\n\t\t<div class=\"parallax-summary__header\">\n\t\t\t<div class=\"parallax-summary__title\">\n\t\t\t\t<h2>AI Synopsis<\/h2>\n\t\t\t<\/div>\n\t\t\t<button class=\"parallax-summary__close\">\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" aria-hidden=\"true\"><path fill=\"url(#a)\" fill-rule=\"evenodd\" d=\"m11.793 14.13 7.16 7.159a.944.944 0 0 0 1.302 0l1.301-1.302a.944.944 0 0 0 0-1.302l-7.159-7.16c-.26-.26-.26-.607 0-.867l7.16-7.16a.944.944 0 0 0 0-1.301L20.254.895a.944.944 0 0 0-1.302 0l-7.16 7.16c-.26.26-.607.26-.867 0L3.766.895a.944.944 0 0 0-1.301 0L1.163 2.197a.944.944 0 0 0 0 1.302l7.16 7.159c.26.26.26.607 0 .868l-7.16 7.16a.944.944 0 0 0 0 1.301l1.302 1.302a.944.944 0 0 0 1.301 0l7.16-7.16c.26-.26.607-.26.867 0Z\" clip-rule=\"evenodd\" \/><defs><linearGradient id=\"a\" x2=\"1.814\" y2=\"20.638\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div class=\"parallax-summary__loading-text\">\n\t\t\t<div class=\"slds-spinner_container\">\n\t\t\t\t<div role=\"status\" class=\"slds-spinner\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Loading<\/span>\n\t\t\t\t\t<div class=\"slds-spinner__dot-a\"><\/div>\n\t\t\t\t\t<div class=\"slds-spinner__dot-b\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<span>\n\t\t\t\tGathering AI Synopsis&#8230;\t\t\t<\/span>\n\t\t<\/div>\n\t\t<p><\/p>\n\t<\/div>\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<div class=\"wp-block-cover\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-129018 size-full\" alt=\"\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/10\/TSK-43688_7_key_Elements_of_Agentic_Enterprise_Parallax_2.jpg?strip=all&#038;quality=95\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#3f8cdc\"><\/span>\n<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"alignfull alignfull wp-block-salesforce-blog-chapter-title\">\n<div id=\"3-%ec%a0%81%ec%9d%80-%ec%98%88%ec%82%b0%ec%9c%bc%eb%a1%9c%eb%8f%84-%ea%b0%80%eb%8a%a5%ed%95%9c-%ec%99%84%eb%b2%bd%ed%95%9c-%eb%b9%84%ec%a6%88%eb%8b%88%ec%8a%a4-%ed%99%95%ec%9e%a5\" class=\"wp-block-salesforce-blog-chapter-title__wrapper\">\n<div class=\"wp-block-salesforce-blog-chapter-title__content container wp-block-salesforce-blog-chapter-title--standard\">\n<h2 class=\"wp-block-salesforce-blog-chapter-title__title\">3.\uc801\uc740 \uc608\uc0b0\uc73c\ub85c\ub3c4 \uac00\ub2a5\ud55c \uc644\ubcbd\ud55c \ube44\uc988\ub2c8\uc2a4 \ud655\uc7a5<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<p>\uace0\uac1d\uce35\uc774 \ub298\uc5b4\ub09c\ub2e4\uace0 \ud574\uc11c \ud300\uc6d0\ub4e4\uc774 \uadf8 \uc18d\ub3c4\ub97c \ub9de\ucd94\uae30 \uc704\ud574 \ubc88\uc544\uc6c3\ub420 \ud544\uc694\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/agentforce\/\">Agentforce 360<\/a>\uc740 \uc5ec\ub7ec\ubd84\uc758 \uc778\ub825\uc744 \ub514\uc9c0\ud138\ub85c \ud655\uc7a5\ud55c \uac83\ucc98\ub7fc \uc791\ub3d9\ud558\uc5ec, \uc5d4\ud130\ud504\ub77c\uc774\uc988(\ub300\uae30\uc5c5) \uc218\uc900\uc758 \uc5c5\ubb34\ub7c9\uc744 \ucc98\ub9ac\ud558\uba74\uc11c\ub3c4 \uc2a4\ud0c0\ud2b8\uc5c5 \ud2b9\uc720\uc758 &#8216;\uc791\uace0 \uae30\ubbfc\ud55c \ud300\uc758 \ubd84\uc704\uae30&#8217;\ub97c \uc720\uc9c0\ud560 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4. \uc801\uc740 \ube44\uc6a9\uc73c\ub85c \ub611\ub611\ud558\uac8c \ube44\uc988\ub2c8\uc2a4\ub97c \ud655\uc7a5\ud558\ub294 \ubc29\ubc95\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<p><strong>\uc6b4\uc601 \ube44\uc6a9(Overhead)\uc758 \ud68d\uae30\uc801 \uc808\uac10<\/strong>: \uc2a4\ud0c0\ud2b8\uc5c5\uc740 \uc885\uc885 \ub108\ubb34 \ub9ce\uc740 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \ub09c\ub9bd\ud558\ub294 &#8216;\uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc2a4\ud3ec\ub864(Software sprawl)&#8217; \ud604\uc0c1\uc73c\ub85c \uace0\uc0dd\ud558\uace4 \ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/solutions\/small-business-solutions\/overview\/\">\uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uc911\uc18c\uae30\uc5c5\uc6a9 \uc194\ub8e8\uc158<\/a>\uc744 \uc0ac\uc6a9\ud558\uba74 CRM \ub0b4\uc5d0\uc11c \ubc14\ub85c \uc5d8\ub9ac\ud2b8 \uc218\uc900\uc758 AI \uae30\ub2a5\uacfc \uc790\ub3d9\ud654\ub97c \ub204\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ube44\uc2fc \uc81c3\uc790 \ub3c4\uad6c\ub4e4\uc744 \uc5ec\ub7ec \uac1c \uad6c\ub3c5\ud560 \ud544\uc694\ub97c \uc5c6\uc560\uc8fc\uc5b4 \uae30\uc220 \uc2a4\ud0dd\uc744 \uac00\ubccd\uac8c \uc720\uc9c0\ud574 \uc90d\ub2c8\ub2e4.<\/p>\n<p><strong>24\/7 &#8216;\ud654\uc774\ud2b8 \uae00\ub7ec\ube0c(\uace0\ud488\uaca9)&#8217; \uc11c\ube44\uc2a4 \uc81c\uacf5<\/strong>: \uc18d\ub3c4\ub294 \uace7 \uacbd\uc7c1 \uc6b0\uc704\uc785\ub2c8\ub2e4. <a href=\"https:\/\/www.google.com\/search?q=https:\/\/www.salesforce.com\/agentforce\/service\/\">Agentforce \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8<\/a>\ub97c \ud65c\uc6a9\ud558\uba74 \ube44\ubc00\ubc88\ud638 \uc7ac\uc124\uc815\uc774\ub098 FAQ \uac19\uc740 \uc77c\ubc18\uc801\uc778 \ubb38\uc758\ub97c \uc989\uac01 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc2dc\uac04\uc5d0 \uc0c1\uad00\uc5c6\uc774 \uc989\uac01\uc801\uc778 \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\uace0, \uc0c1\ub2f4\uc6d0\ub4e4\uc740 \ub354 \uae4a\uc740 \uc720\ub300\uac10\uc774 \ud544\uc694\ud55c \uace0\uac1d \uad00\uacc4 \uad6c\ucd95\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uc8fc\ubb38-\uacb0\uc81c(Order-to-Cash) \uc0ac\uc774\ud074 \ucd5c\uc801\ud654<\/strong>: \uc218\ub3d9 \uc8fc\ubb38 \ucc98\ub9ac\ub294 \uc131\uc7a5\uc758 \ubcd1\ubaa9 \ud604\uc0c1\uc774 \ub429\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/products\/commerce-cloud\/overview\/\">\ucee4\uba38\uc2a4 \ubd84\uc57c\uc758 \uc790\ub3d9\ud654\uc640 AI\ub97c \ud65c\uc6a9<\/a>\ud558\uba74 \ubc30\uc1a1 \ucd94\uc801, \ubc30\uc1a1 \ud655\uc778, \uc120\uc81c\uc801\uc778 \uc0c1\ud0dc \uc5c5\ub370\uc774\ud2b8\ub97c \uc790\ub3d9\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc6b4\uc601 \uc18d\ub3c4\ub97c \uc601\uc5c5 \uc18d\ub3c4\ub9cc\ud07c \ube60\ub974\uac8c \uc720\uc9c0\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \uc2e0\ub8b0\ub97c \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uc644\ubcbd\ud55c \ucee4\uc2a4\ud130\ub9c8\uc774\uc9d5\uacfc \ubbfc\ucca9\uc131<\/strong>: \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\uc774 \ub2e4\uc74c \ub2ec\uc5d0 \ubc14\ub85c \ubc14\ub014 \uc218\ub3c4 \uc788\ub294 \uac83\uc774 \uc2a4\ud0c0\ud2b8\uc5c5\uc758 \ud604\uc2e4\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub3c4\uad6c\ub4e4\uc740 \uc138\uc77c\uc988\ud3ec\uc2a4 \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub418\uc5c8\uae30 \ub54c\ubb38\uc5d0, \ub85c\uc6b0\ucf54\ub4dc(low-code) \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc601\uc5c5, \uc11c\ube44\uc2a4, \ub9c8\ucf00\ud305 \uc804\ubc18\uc758 \uc5d0\uc774\uc804\ud2b8\ub97c \uc27d\uac8c \uc218\uc815\ud558\uace0 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec\ubd84\uc758 \ube44\uc988\ub2c8\uc2a4\uac00 \uc9c4\ud654\ud558\ub294 \uc18d\ub3c4\uc5d0 \ub9de\ucdb0 AI\ub3c4 \ud568\uaed8 \uc9c4\ud654\ud569\ub2c8\ub2e4.<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-summary\" style=\"opacity: 0; visibility: hidden;\" data-summary=\"In contrast to previous business technologies that required specialized training, AI is highly accessible due to its intuitive, conversational interface. This ease of use is the primary driver behind its rapid adoption, as it removes the traditional barriers of a learning curve. Much like how the internet democratized information, AI is now making intelligence a widely available resource for everyone.\" data-hasSummary=\"true\">\n\t\t<div class=\"parallax-summary__header\">\n\t\t\t<div class=\"parallax-summary__title\">\n\t\t\t\t<h2>AI Synopsis<\/h2>\n\t\t\t<\/div>\n\t\t\t<button class=\"parallax-summary__close\">\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" aria-hidden=\"true\"><path fill=\"url(#a)\" fill-rule=\"evenodd\" d=\"m11.793 14.13 7.16 7.159a.944.944 0 0 0 1.302 0l1.301-1.302a.944.944 0 0 0 0-1.302l-7.159-7.16c-.26-.26-.26-.607 0-.867l7.16-7.16a.944.944 0 0 0 0-1.301L20.254.895a.944.944 0 0 0-1.302 0l-7.16 7.16c-.26.26-.607.26-.867 0L3.766.895a.944.944 0 0 0-1.301 0L1.163 2.197a.944.944 0 0 0 0 1.302l7.16 7.159c.26.26.26.607 0 .868l-7.16 7.16a.944.944 0 0 0 0 1.301l1.302 1.302a.944.944 0 0 0 1.301 0l7.16-7.16c.26-.26.607-.26.867 0Z\" clip-rule=\"evenodd\" \/><defs><linearGradient id=\"a\" x2=\"1.814\" y2=\"20.638\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div class=\"parallax-summary__loading-text\">\n\t\t\t<div class=\"slds-spinner_container\">\n\t\t\t\t<div role=\"status\" class=\"slds-spinner\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Loading<\/span>\n\t\t\t\t\t<div class=\"slds-spinner__dot-a\"><\/div>\n\t\t\t\t\t<div class=\"slds-spinner__dot-b\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<span>\n\t\t\t\tGathering AI Synopsis&#8230;\t\t\t<\/span>\n\t\t<\/div>\n\t\t<p><\/p>\n\t<\/div>\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<div class=\"wp-block-cover\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-129018 size-full\" alt=\"\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/10\/TSK-43688_7_key_Elements_of_Agentic_Enterprise_Parallax_2.jpg?strip=all&#038;quality=95\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#3f8cdc\"><\/span>\n<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"alignfull alignfull wp-block-salesforce-blog-chapter-title\">\n<div id=\"4-%ec%b4%88%ea%b0%9c%ec%9d%b8%ed%99%94%eb%90%9c-%eb%aa%a8%eb%93%a0-%ec%84%b8%ec%9d%bc%ec%a6%88-%ec%a0%9c%ec%95%88\" class=\"wp-block-salesforce-blog-chapter-title__wrapper\">\n<div class=\"wp-block-salesforce-blog-chapter-title__content container wp-block-salesforce-blog-chapter-title--standard\">\n<h2 class=\"wp-block-salesforce-blog-chapter-title__title\">4.\ucd08\uac1c\uc778\ud654\ub41c \ubaa8\ub4e0 \uc138\uc77c\uc988 \uc81c\uc548<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74, <a href=\"https:\/\/www.salesforceairesearch.com\/\">\uace0\uac1d\uc758 82%\ub294 \uae30\uc5c5\uc774 \uc81c\uacf5\ud558\ub294 &#8216;\uacbd\ud5d8&#8217;\uc774 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\ub9cc\ud07c \uc911\uc694\ud558\ub2e4<\/a>\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. Agentforce 360\uc740 <a href=\"https:\/\/www.salesforce.com\/sales\/ai\/\">\uc601\uc5c5 \ud65c\ub3d9\uc744 \ub2e8\uc21c\ud55c &#8216;\uc22b\uc790 \uc2f8\uc6c0&#8217;\uc5d0\uc11c \uacb0\uacfc\ub85c \uc774\uc5b4\uc9c0\ub294 &#8216;\uc758\ubbf8 \uc788\uace0 \ud0c0\uac9f\ud305\ub41c \uc804\ub7b5&#8217;\uc73c\ub85c \ud0c8\ubc14\uafc8<\/a>\uc2dc\ud0b5\ub2c8\ub2e4.\uc774 \ub3c4\uad6c\ub294 \uacfc\uac70\uc758 \uc0c1\ud638\uc791\uc6a9, \uc120\ud638\ub3c4, \uad6c\ub9e4 \ud589\ub3d9\uacfc \uac19\uc740 \uace0\uac1d \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \uace0\uac1d\uc758 \ub9c8\uc74c\uc744 \uc6c0\uc9c1\uc774\ub294 \uc138\uc77c\uc988 \uc81c\uc548\uc744 \uc815\uad50\ud558\uac8c \ub9cc\ub4e4\uc5b4\ub0c5\ub2c8\ub2e4. \ucc9c\ud3b8\uc77c\ub960\uc801\uc778 \uba54\uc2dc\uc9c0 \ub300\uc2e0, \uace0\uac1d\uc744 \uae4a\uc774 \uc774\ud574\ud558\uace0 \uc788\uc74c\uc744 \ubcf4\uc5ec\uc8fc\ub294 \uac1c\uc778\ud654\ub41c \uc624\ud37c\uc640 \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \uace0\uac1d\uacfc \uc5f0\uacb0\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, \ub2e4\uc74c\uacfc \uac19\uc740 \uc791\uc5c5\uc774 \uac00\ub2a5\ud574\uc9d1\ub2c8\ub2e4:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>\uc6b0\uc120\uc21c\uc704 \ud30c\uc545<\/strong>: \uadf8 \uc21c\uac04 \uac00\uc7a5 \uc911\uc694\ud55c \ub51c(Deal)\uc774 \ubb34\uc5c7\uc778\uc9c0 \ud3ec\ucc29\ud558\uc5ec, \uacb0\uacfc\ub85c \uc774\uc5b4\uc9c8 \uac00\ub2a5\uc131\uc774 \ub192\uc740 \uacf3\uc5d0 \ub178\ub825\uc744 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\uc774\uba54\uc77c \ucd08\uc548 \uc791\uc131 \ubc0f \uc218\uc815<\/strong>: CRM \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \uacfc\uac70\uc758 \ub300\ud654 \ub0b4\uc6a9, \ubcf4\uc0c1 \ud504\ub85c\uadf8\ub7a8, \ud639\uc740 \uc7a0\uc7ac \uace0\uac1d\uc774 \uace0\ubbfc\ud558\ub294 \uacfc\uc81c\ub4e4\uc744 \uc5b8\uae09\ud558\uba70 \ub9c8\uce58 \uc9c1\uc811 \uc4f4 \uac83 \uac19\uc740 \uac1c\uc778\ud654\ub41c \uc774\uba54\uc77c\uc744 \uc791\uc131\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\ub9de\ucda4\ud615 \uad00\uc810(POV) \uc0dd\uc131<\/strong>: \ud2b9\uc815 \uace0\uac1d\uc0ac\ub97c \uc704\ud574 <em>&#8220;\uc65c \ubcc0\ud654\ud574\uc57c \ud558\ub294\uac00, \uc65c \uc9c0\uae08\uc778\uac00, \uc65c \uc6b0\ub9ac\uc5ec\uc57c \ud558\ub294\uac00<\/em>&#8220;\ub97c \uc694\uc57d\ud55c \ud575\uc2ec \uc81c\uc548 \ub17c\ub9ac\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4. \uc774\ub294 \uc7a0\uc7ac \uace0\uac1d\uacfc \ub300\ud654\ud560 \ub54c \uadf8\ub4e4\uc5d0\uac8c \uac00\uc7a5 \uc911\uc694\ud55c \uac00\uce58\ub97c \uc815\ud655\ud788 \uc9da\uc5b4\ub0bc \uc218 \uc788\uc74c\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n<div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How Does Agentforce Work? AI Service Agent Demo | Dreamforce 2024\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/5GFGTuCONJc?feature=oembed\" frameborder=\"0\" allowfullscreen><\/iframe>\n<\/div>\n<\/figure>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-summary\" style=\"opacity: 0; visibility: hidden;\" data-summary=\"In contrast to previous business technologies that required specialized training, AI is highly accessible due to its intuitive, conversational interface. This ease of use is the primary driver behind its rapid adoption, as it removes the traditional barriers of a learning curve. Much like how the internet democratized information, AI is now making intelligence a widely available resource for everyone.\" data-hasSummary=\"true\">\n\t\t<div class=\"parallax-summary__header\">\n\t\t\t<div class=\"parallax-summary__title\">\n\t\t\t\t<h2>AI Synopsis<\/h2>\n\t\t\t<\/div>\n\t\t\t<button class=\"parallax-summary__close\">\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" aria-hidden=\"true\"><path fill=\"url(#a)\" fill-rule=\"evenodd\" d=\"m11.793 14.13 7.16 7.159a.944.944 0 0 0 1.302 0l1.301-1.302a.944.944 0 0 0 0-1.302l-7.159-7.16c-.26-.26-.26-.607 0-.867l7.16-7.16a.944.944 0 0 0 0-1.301L20.254.895a.944.944 0 0 0-1.302 0l-7.16 7.16c-.26.26-.607.26-.867 0L3.766.895a.944.944 0 0 0-1.301 0L1.163 2.197a.944.944 0 0 0 0 1.302l7.16 7.159c.26.26.26.607 0 .868l-7.16 7.16a.944.944 0 0 0 0 1.301l1.302 1.302a.944.944 0 0 0 1.301 0l7.16-7.16c.26-.26.607-.26.867 0Z\" clip-rule=\"evenodd\" \/><defs><linearGradient id=\"a\" x2=\"1.814\" y2=\"20.638\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div class=\"parallax-summary__loading-text\">\n\t\t\t<div class=\"slds-spinner_container\">\n\t\t\t\t<div role=\"status\" class=\"slds-spinner\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Loading<\/span>\n\t\t\t\t\t<div class=\"slds-spinner__dot-a\"><\/div>\n\t\t\t\t\t<div class=\"slds-spinner__dot-b\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<span>\n\t\t\t\tGathering AI Synopsis&#8230;\t\t\t<\/span>\n\t\t<\/div>\n\t\t<p><\/p>\n\t<\/div>\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<div class=\"wp-block-cover\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-129018 size-full\" alt=\"\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/10\/TSK-43688_7_key_Elements_of_Agentic_Enterprise_Parallax_2.jpg?strip=all&#038;quality=95\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#3f8cdc\"><\/span>\n<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"alignfull alignfull wp-block-salesforce-blog-chapter-title\">\n<div id=\"5-24%ec%8b%9c%ea%b0%84-%ec%a4%91%eb%8b%a8-%ec%97%86%eb%8a%94-%ec%a7%80%ec%9b%90%ec%9c%bc%eb%a1%9c-%ea%b3%a0%ea%b0%9d-%eb%a7%8c%ec%a1%b1%eb%8f%84%eb%a5%bc-%eb%86%92%ec%9d%b4%eb%8a%94-ai-%ec%97%90\" class=\"wp-block-salesforce-blog-chapter-title__wrapper\">\n<div class=\"wp-block-salesforce-blog-chapter-title__content container wp-block-salesforce-blog-chapter-title--standard\">\n<h2 class=\"wp-block-salesforce-blog-chapter-title__title\">5.24\uc2dc\uac04 \uc911\ub2e8 \uc5c6\ub294 \uc9c0\uc6d0\uc73c\ub85c \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294 AI \uc5d0\uc774\uc804\ud2b8<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<p>\uace0\uac1d\ub4e4\uc740 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \ube60\ub974\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc9c0\uc6d0\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. Agentforce 360\uc744 \ud65c\uc6a9\ud558\uba74 \uc778\ub825\uc744 \ucd94\uac00\ud558\uac70\ub098 \uc57c\uadfc\uc744 \ud558\uc9c0 \uc54a\uace0\ub3c4 <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/use-cases\/answer-customer-inquiry\">24\uc2dc\uac04 \ub0b4\ub0b4 \ube48\ud2c8\uc5c6\ub294 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5<\/a>\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uace0\uac1d\ub4e4\uc740 \ud55c\ubc24\uc911\uc774\ub098 \uc8fc\ub9d0\uc5d0\ub3c4 \ub2f5\ubcc0\uc744 \uae30\ub2e4\ub9ac\uba70 \ubc29\uce58\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. Agentforce 360\uc740 \ub2e8\uc21c\ud55c \uc9c8\ubb38\ubd80\ud130 \ubcf5\uc7a1\ud55c \ubb38\uc81c\uae4c\uc9c0 \ub2e4\uc591\ud55c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc73c\uba70, <a href=\"https:\/\/www.salesforce.com\/service\/ai\/\">\uae30\uc5c5\uc758 \ub370\uc774\ud130\ub97c \ud559\uc2b5\ud574 \uac01 \uace0\uac1d\uc758 \ub2c8\uc988\uc5d0 \ub9de\ucd98 \ub2f5\ubcc0\uc744 \uc81c\uacf5<\/a>\ud569\ub2c8\ub2e4. \ub355\ubd84\uc5d0 \uc0c1\ub2f4\uc6d0\uc774 \ub9e4\ubc88 \uac1c\uc785\ud558\uc9c0 \uc54a\uc544\ub3c4 \ubaa8\ub4e0 \uc18c\ud1b5\uc774 \uac1c\uc778\ud654\ub41c \ub290\ub08c\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \uc77c\ubc18\uc801\uc778 \ucc57\ubd07\uacfc \ub2ec\ub9ac Agentforce 360\uc740 \uc5ec\ub7ec\ubd84\uc758 <a href=\"https:\/\/www.salesforce.com\/service\/knowledge-base\/\">\uc9c0\uc2dd \ubca0\uc774\uc2a4(Knowledge Base)<\/a>\ub97c \ubc14\ud0d5\uc73c\ub85c \uad50\uc721\ub429\ub2c8\ub2e4. \uacfc\uac70\uc758 \ub300\ud654 \ub0b4\uc6a9\uc744 \uae30\uc5b5\ud558\uace0 \uc2dc\uac04\uc774 \ud750\ub97c\uc218\ub85d \uc131\ub2a5\uc774 \ud5a5\uc0c1\ub429\ub2c8\ub2e4. \ub530\ub77c\uc11c \ubaa8\ub4e0 \ub2f5\ubcc0\uc740 \uc0c1\ud669\uc5d0 \uc801\uc808\ud558\uace0 \uc2e4\uc9c8\uc801\uc778 \ub3c4\uc6c0\uc774 \ub418\uba70, \uace0\uac1d\uc5d0\uac8c \uae30\ub300 \uc774\uc0c1\uc758 \ub180\ub77c\uc6b4 \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc120\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n<p><strong>\ud65c\uc6a9 \uc608\uc2dc:<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li><strong>\uc0c1\uc2dc \uc5c5\ubb34 \ucc98\ub9ac<\/strong>: \uacc4\uc815 \ubb38\uc758, \ubc18\ud488 \uc694\uccad, \ubb38\uc81c \ud574\uacb0 \ub4f1 \uc77c\uc0c1\uc801\uc778 \uc11c\ube44\uc2a4 \ucf00\uc774\uc2a4\ub97c \uc2dc\uac04\uc5d0 \uad00\uacc4\uc5c6\uc774 \ucc98\ub9ac\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uc989\uac01\uc801\uc778 \uc815\ubcf4 \uc81c\uacf5<\/strong>: \uc8fc\ubb38 \uc0c1\ud0dc, \uc81c\ud488 \uc815\ubcf4, \ubc30\uc1a1 \uc138\ubd80 \uc0ac\ud56d \ub4f1 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38\uc5d0 \uc989\uc2dc \ub2f5\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uc120\uc81c\uc801 \ubb38\uc81c \ud574\uacb0<\/strong>: \uace0\uac1d\uc774 \ubb3b\uae30 \uc804\uc5d0 \uba3c\uc800 \ubb38\uc81c\ub97c \ud3ec\ucc29\ud569\ub2c8\ub2e4. \ucd5c\uadfc \uc8fc\ubb38\uc758 \uc624\ub958\ub098 \uc11c\ube44\uc2a4 \uc9c0\uc5f0\uc744 \uac10\uc9c0\ud558\uba74, Agentforce 360\uc774 \uba3c\uc800 \ud574\uacb0\ucc45\uc744 \uc81c\uc2dc\ud558\uac70\ub098 \ub2f4\ub2f9 \ud300\uc5d0 \uc54c\ub9bc\uc744 \ubcf4\ub0c5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-summary\" style=\"opacity: 0; visibility: hidden;\" data-summary=\"In contrast to previous business technologies that required specialized training, AI is highly accessible due to its intuitive, conversational interface. This ease of use is the primary driver behind its rapid adoption, as it removes the traditional barriers of a learning curve. Much like how the internet democratized information, AI is now making intelligence a widely available resource for everyone.\" data-hasSummary=\"true\">\n\t\t<div class=\"parallax-summary__header\">\n\t\t\t<div class=\"parallax-summary__title\">\n\t\t\t\t<h2>AI Synopsis<\/h2>\n\t\t\t<\/div>\n\t\t\t<button class=\"parallax-summary__close\">\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" aria-hidden=\"true\"><path fill=\"url(#a)\" fill-rule=\"evenodd\" d=\"m11.793 14.13 7.16 7.159a.944.944 0 0 0 1.302 0l1.301-1.302a.944.944 0 0 0 0-1.302l-7.159-7.16c-.26-.26-.26-.607 0-.867l7.16-7.16a.944.944 0 0 0 0-1.301L20.254.895a.944.944 0 0 0-1.302 0l-7.16 7.16c-.26.26-.607.26-.867 0L3.766.895a.944.944 0 0 0-1.301 0L1.163 2.197a.944.944 0 0 0 0 1.302l7.16 7.159c.26.26.26.607 0 .868l-7.16 7.16a.944.944 0 0 0 0 1.301l1.302 1.302a.944.944 0 0 0 1.301 0l7.16-7.16c.26-.26.607-.26.867 0Z\" clip-rule=\"evenodd\" \/><defs><linearGradient id=\"a\" x2=\"1.814\" y2=\"20.638\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div class=\"parallax-summary__loading-text\">\n\t\t\t<div class=\"slds-spinner_container\">\n\t\t\t\t<div role=\"status\" class=\"slds-spinner\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Loading<\/span>\n\t\t\t\t\t<div class=\"slds-spinner__dot-a\"><\/div>\n\t\t\t\t\t<div class=\"slds-spinner__dot-b\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<span>\n\t\t\t\tGathering AI Synopsis&#8230;\t\t\t<\/span>\n\t\t<\/div>\n\t\t<p><\/p>\n\t<\/div>\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<div class=\"wp-block-cover\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-129018 size-full\" alt=\"\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/10\/TSK-43688_7_key_Elements_of_Agentic_Enterprise_Parallax_2.jpg?strip=all&#038;quality=95\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#3f8cdc\"><\/span>\n<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"alignfull alignfull wp-block-salesforce-blog-chapter-title\">\n<div id=\"6-%ec%8b%a4%ec%a7%88%ec%a0%81%ec%9d%b8-%ea%b2%b0%ea%b3%bc%eb%a1%9c-%ec%9d%b4%ec%96%b4%ec%a7%80%eb%8a%94-%eb%8d%b0%ec%9d%b4%ed%84%b0-%ea%b8%b0%eb%b0%98%ec%9d%98-%ec%9d%98%ec%82%ac%ea%b2%b0%ec%a0%95\" class=\"wp-block-salesforce-blog-chapter-title__wrapper\">\n<div class=\"wp-block-salesforce-blog-chapter-title__content container wp-block-salesforce-blog-chapter-title--standard\">\n<h2 class=\"wp-block-salesforce-blog-chapter-title__title\">6.\uc2e4\uc9c8\uc801\uc778 \uacb0\uacfc\ub85c \uc774\uc5b4\uc9c0\ub294 \ub370\uc774\ud130 \uae30\ubc18\uc758 \uc758\uc0ac\uacb0\uc815<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<p>\ub354 \ub098\uc740 \uc758\uc0ac\uacb0\uc815\uc740 \ub354 \ub098\uc740 \uc778\uc0ac\uc774\ud2b8\uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4. \ucd5c\uc2e0 \uc911\uc18c\uae30\uc5c5 \ud2b8\ub80c\ub4dc \ubcf4\uace0\uc11c(Small and Medium Business Trends report)\uc5d0 \ub530\ub974\uba74, <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/smb-trends\/\">\uc911\uc18c\uae30\uc5c5 \ub9ac\ub354\uc758 84%\uac00 \uc644\uc804\ud558\uace0 \uc815\ud655\ud55c \ub370\uc774\ud130\uac00 \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc5d0 \uc788\uc5b4 \uac08\uc218\ub85d \uc911\uc694\ud574\uc9c0\uace0 \uc788\ub2e4<\/a>\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Agentforce 360\uc740 \uc5ec\ub7ec\ubd84\uc774 \ubc14\ub85c \uadf8 \uc815\ud655\ud55c \ub370\uc774\ud130\ub97c \uac00\uc9c8 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \uc989\uc2dc \ud65c\uc6a9 \uac00\ub2a5\ud55c \uba85\ud655\ud558\uace0 \uc2e4\ud589\ub825 \uc788\ub294 \uad8c\uc7a5 \uc0ac\ud56d\uc73c\ub85c \ubcc0\ud658\ud574 \uc8fc\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/use-cases\/manage-marketing-campaigns\">\ub2e4\uc74c \ub9c8\ucf00\ud305 \ucea0\ud398\uc778\uc744 \uae30\ud68d<\/a>\ud558\ub4e0, <a href=\"https:\/\/www.salesforce.com\/service\/what-is-customer-service\/world-class-customer-service\/\">\uace0\uac1d \uc11c\ube44\uc2a4 \uc804\ub7b5<\/a>\uc744 \uc138\ubd80\uc801\uc73c\ub85c \uc870\uc815\ud558\ub4e0, Agentforce 360\uc740 \uc758\uc0ac\uacb0\uc815 \uacfc\uc815\uc5d0\uc11c \ub9c9\uc5f0\ud55c &#8216;\ucd94\uce21&#8217;\uc744 \uac77\uc5b4\ub0b4 \uc90d\ub2c8\ub2e4.<\/p>\n<div class=\"wp-block-quote-article\">\n<div class=\"wp-block-quote-social-wrapper\">\n<figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\uc800\ud76c \ud300\uc740 \uc0ac\ub840 \uad00\ub9ac(Case Management) \ubc0f \uc811\uc218 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ub9ce\uc740 \uc2dc\uac04\uc744 \ubcf4\ub0c5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc6b0\ub9ac \uc9c1\uc6d0\ub4e4\uc744 \uc704\ud574 \ud6a8\uc728\uc131\uacfc \ucc3d\uc758\uc131\uc744 \ud55c \ub2e8\uacc4 \ub192\uc5ec\uc904 \uc218 \uc788\ub294 Agentforce 360\uc744 \ub3c4\uc785\ud558\ub294 \uac83\uc740 \ub9e4\uc6b0 \ud569\ub9ac\uc801\uc778 \uc120\ud0dd\uc785\ub2c8\ub2e4.<\/p>\n\n<\/blockquote>\n<p><span class=\"citation-role\"><strong>\uc874 \uac8c\uc624\ub974\uac00\ud1a0\uc2a4(John Georgatos)<\/strong>, <a href=\"https:\/\/www.855mikewins.com\/\">\ub9c8\uc774\ud06c \ubaa8\uc2a4<\/a> \ubc95\ub960 \uc0ac\ubb34\uc18c CIO<\/span><\/p>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n<ul class=\"social-nav social-nav-v2\">\n<li class=\"social-nav__item\">\n\t\t\t\t<a aria-label=\"Share on LinkedIn (Opens in a new tab)\" href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fhow-agentforce-is-helping-small-business%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Agentforce%20360%EC%9D%B4%20%EC%A4%91%EC%86%8C%EA%B8%B0%EC%97%85%20%EB%B0%8F%20%EC%8A%A4%ED%83%80%ED%8A%B8%EC%97%85%EC%9D%84%20%EB%8F%95%EB%8A%94%206%EA%B0%80%EC%A7%80%20%EB%B0%A9%EB%B2%95\" target=\"_blank\">\n<p><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\"><\/path><\/svg><br \/>\n\t\t\t\t<\/p><\/a>\n\t\t\t<\/li>\n<li class=\"social-nav__item\">\n\t\t\t\t<a aria-label=\"Share on Twitter (Opens in a new tab)\" href=\"https:\/\/x.com\/intent\/tweet?text=Agentforce%20360%EC%9D%B4%20%EC%A4%91%EC%86%8C%EA%B8%B0%EC%97%85%20%EB%B0%8F%20%EC%8A%A4%ED%83%80%ED%8A%B8%EC%97%85%EC%9D%84%20%EB%8F%95%EB%8A%94%206%EA%B0%80%EC%A7%80%20%EB%B0%A9%EB%B2%95&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fhow-agentforce-is-helping-small-business%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\" target=\"_blank\">\n<p><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\"><\/path><\/svg><br \/>\n\t\t\t\t<\/p><\/a>\n\t\t\t<\/li>\n<li class=\"social-nav__item\">\n\t\t\t\t<a aria-label=\"Share on Facebook (Opens in a new tab)\" href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fhow-agentforce-is-helping-small-business%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\" target=\"_blank\">\n<p><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\"><\/path><\/svg><br \/>\n\t\t\t\t<\/p><\/a>\n\t\t\t<\/li>\n<li class=\"social-nav__item\">\n\t\t\t<button class=\"copy-share js-copy-link\" aria-label=\"Copy link to clipboard\">\n<p><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\"><\/path><\/svg><br \/>\n\t\t\t<\/p><\/button>\n\t\t<\/li>\n<\/ul>\n<\/div>\n<\/figure>\n<\/div>\n<\/div>\n<p>Agentforce 360\uac00 \uc778\uc0ac\uc774\ud2b8\ub97c \uc2e4\uc9c8\uc801\uc778 \ud589\ub3d9\uc73c\ub85c \uc804\ud658\ud558\ub294 \uba87 \uac00\uc9c0 \uad6c\uccb4\uc801\uc778 \ubc29\ubc95\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uc131\uacfc \uc989\uc2dc \ucd94\uc801<\/strong>: \uc5b4\ub5a4 \ucea0\ud398\uc778\uacfc \uc804\ub7b5\uc774 \uac00\uc7a5 \ub192\uc740 \ucc38\uc5ec\ub97c \uc774\ub04c\uc5b4\ub0b4\ub294\uc9c0 \uc989\uac01\uc801\uc73c\ub85c \ud30c\uc545\ud558\uc5ec, \ud6a8\uacfc\uc801\uc778 \uc804\ub7b5\uc5d0 \ub9ac\uc18c\uc2a4\ub97c \uc9d1\uc911 \ud22c\uc785\ud560 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4.<\/p>\n<p><strong>\uac1c\uc778\ud654\ub41c \uba54\uc2dc\uc9c0 \uc804\ub2ec<\/strong>: \uace0\uac1d\uc758 \uc120\ud638\ub3c4\ub97c \uc2dd\ubcc4\ud558\uace0 \uadf8\uc5d0 \ub9de\ub294 <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/use-cases\/generate-promotional-content\">\ud504\ub85c\ubaa8\uc158 \uc81c\uc548\uc774\ub098 \ucf58\ud150\uce20\ub97c \uc0dd\uc131<\/a>\ud558\uc5ec, \uace0\uac1d\uacfc\uc758 \uc720\ub300\uac10\uc744 \ub192\uc774\uace0 \uc2e4\uc9c8\uc801\uc778 \uc131\uacfc\ub97c \ub04c\uc5b4\uc62c\ub9bd\ub2c8\ub2e4.<\/p>\n<p><strong>\uc2a4\ub9c8\ud2b8\ud55c \uc608\uc0b0 \uc9d1\ud589<\/strong>: \uba85\ud655\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ubc14\ud0d5\uc73c\ub85c \uc2dc\uac04\uacfc \uc608\uc0b0\uc744 \uc5b4\ub514\uc5d0 \ud22c\uc790\ud574\uc57c \ud560\uc9c0 \uc815\ud655\ud788 \ud310\ub2e8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc131\uacfc\uac00 \uc5c6\ub294 \uacf3\uc5d0 \ub178\ub825\uc744 \ub0ad\ube44\ud558\ub294 \uc77c\uc744 \ubc29\uc9c0\ud569\ub2c8\ub2e4.<\/p>\n<p><strong>\uc218\uc775 \ucc3d\ucd9c \uc694\uc778 \uc870\uae30 \uc2dd\ubcc4<\/strong>: Agentforce 360\uac00 \uac00\uc7a5 \uc131\uacfc\uac00 \uc88b\uc740 \ucc44\ub110, <a href=\"https:\/\/www.salesforce.com\/sales\/sales-planning\/customer-segmentation\/\">\uace0\uac1d\uad70<\/a>, \uc81c\ud488\uc744 \ube60\ub974\uac8c \ucc3e\uc544\ub0b4\uc5b4 \uc218\uc775\uc744 \uadf9\ub300\ud654\ud560 \uc218 \uc788\ub294 \uacf3\uc5d0 \uc5ed\ub7c9\uc744 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\ud2b8\ub80c\ub4dc \uc120\uc810<\/strong>: \uc2dc\uc7a5 \ubcc0\ud654\uc5d0 \uc0ac\ud6c4 \ub300\uc751\ud558\ub294 \ub300\uc2e0, \ub370\uc774\ud130 \uc18d\uc5d0 \uc228\uaca8\uc9c4 \ud328\ud134\uacfc \uae30\ud68c\ub97c \ubc1c\uacac\ud568\uc73c\ub85c\uc368 \ubcc0\ud654\ub97c \ubbf8\ub9ac \uc608\uce21\ud558\uace0 \ub300\ube44\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-summary\" style=\"opacity: 0; visibility: hidden;\" data-summary=\"In contrast to previous business technologies that required specialized training, AI is highly accessible due to its intuitive, conversational interface. This ease of use is the primary driver behind its rapid adoption, as it removes the traditional barriers of a learning curve. Much like how the internet democratized information, AI is now making intelligence a widely available resource for everyone.\" data-hasSummary=\"true\">\n\t\t<div class=\"parallax-summary__header\">\n\t\t\t<div class=\"parallax-summary__title\">\n\t\t\t\t<h2>AI Synopsis<\/h2>\n\t\t\t<\/div>\n\t\t\t<button class=\"parallax-summary__close\">\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" aria-hidden=\"true\"><path fill=\"url(#a)\" fill-rule=\"evenodd\" d=\"m11.793 14.13 7.16 7.159a.944.944 0 0 0 1.302 0l1.301-1.302a.944.944 0 0 0 0-1.302l-7.159-7.16c-.26-.26-.26-.607 0-.867l7.16-7.16a.944.944 0 0 0 0-1.301L20.254.895a.944.944 0 0 0-1.302 0l-7.16 7.16c-.26.26-.607.26-.867 0L3.766.895a.944.944 0 0 0-1.301 0L1.163 2.197a.944.944 0 0 0 0 1.302l7.16 7.159c.26.26.26.607 0 .868l-7.16 7.16a.944.944 0 0 0 0 1.301l1.302 1.302a.944.944 0 0 0 1.301 0l7.16-7.16c.26-.26.607-.26.867 0Z\" clip-rule=\"evenodd\" \/><defs><linearGradient id=\"a\" x2=\"1.814\" y2=\"20.638\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t\t<\/button>\n\t\t<\/div>\n\t\t<div class=\"parallax-summary__loading-text\">\n\t\t\t<div class=\"slds-spinner_container\">\n\t\t\t\t<div role=\"status\" class=\"slds-spinner\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Loading<\/span>\n\t\t\t\t\t<div class=\"slds-spinner__dot-a\"><\/div>\n\t\t\t\t\t<div class=\"slds-spinner__dot-b\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<span>\n\t\t\t\tGathering AI Synopsis&#8230;\t\t\t<\/span>\n\t\t<\/div>\n\t\t<p><\/p>\n\t<\/div>\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<div class=\"wp-block-cover\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-129018 size-full\" alt=\"\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/10\/TSK-43688_7_key_Elements_of_Agentic_Enterprise_Parallax_2.jpg?strip=all&#038;quality=95\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#3f8cdc\"><\/span>\n<div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"alignfull alignfull wp-block-salesforce-blog-chapter-title\">\n<div id=\"agentforce-360-%ec%8a%a4%ed%83%80%ed%8a%b8%ec%97%85-%ed%98%81%ec%8b%a0%ec%9d%84-%ed%96%a5%ed%95%9c-%eb%8b%a4%ec%9d%8c-%eb%8b%a8%ea%b3%84\" class=\"wp-block-salesforce-blog-chapter-title__wrapper\">\n<div class=\"wp-block-salesforce-blog-chapter-title__content container wp-block-salesforce-blog-chapter-title--standard\">\n<h2 class=\"wp-block-salesforce-blog-chapter-title__title\">Agentforce 360: \uc2a4\ud0c0\ud2b8\uc5c5 \ud601\uc2e0\uc744 \ud5a5\ud55c \ub2e4\uc74c \ub2e8\uacc4<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<!-- Parallax Container -->\n<div class=\"parallax-container\" data-parallax-speed=\"0.5\" tabindex=\"-1\">\n\t\n\t<div class=\"parallax-content\">\n\t<div class=\"wp-block-salesforce-blog-parallax-container alignnone\">\n<p>Agentforce 360\uc740 \ube60\ub974\uac8c \uc131\uc7a5\ud558\uace0\uc790 \ud558\ub294 \uc2a4\ud0c0\ud2b8\uc5c5\uc5d0 \uc644\ubcbd\ud55c \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4\uc758 \uaddc\ubaa8\uc5d0 \ub9de\ucdb0 \ud568\uaed8 \uc131\uc7a5\ud558\uba70, \uc720\uc5f0\uc131\uc744 \uc720\uc9c0\ud558\uace0 \uc5ec\ub7ec\ubd84\ub9cc\uc758 \uace0\uc720\ud55c \ub2c8\uc988\uc5d0 \ub9de\uac8c \ucee4\uc2a4\ud130\ub9c8\uc774\uc9d5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0, \ube44\uc6a9\uc744 \uc808\uac10\ud558\uba70, \uc2a4\ud0c0\ud2b8\uc5c5\uc744 \ub354\uc6b1 \ud6a8\uc728\uc801\uc73c\ub85c \uc6b4\uc601\ud558\uace0 \uc2f6\ub2e4\uba74 \uc9c0\uae08 \ubc14\ub85c Agentforce 360\uc744 \uc2dc\uc791\ud574 \ubcf4\uc138\uc694.<\/p>\n<p>\ub354 \uae4a\uc774 \uc788\uac8c \uc54c\uc544\ubcf4\uace0 \uc2f6\uc740 \ubd84\ub4e4\uc744 \uc704\ud574 \uc900\ube44\ud55c \uc2dc\uc791 \uac00\uc774\ub4dc \ub9ac\uc18c\uc2a4\uc785\ub2c8\ub2e4:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.salesforce.com\/agentforce\/guide\/\">Agentforce \uac00\uc774\ub4dc \uc2dc\uc791\ud558\uae30<\/a>:<\/strong> \uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \uc601\uc5c5 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc790\ub3d9\ud654\ub97c \uc704\ud55c \uc2e4\uc81c \ud65c\uc6a9 \uc0ac\ub840\ub97c \ud1b5\ud574 AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc791\ub3d9 \uc6d0\ub9ac\ub97c \uc0c1\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.<\/li>\n<li><strong><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/trails\/build-ai-assistants-with-einstein-copilot\">AI \uc131\uacf5\uc744 \uc704\ud55c \ud559\uc2b5 \uacbd\ub85c(Trail):<\/a><\/strong> \ud050\ub808\uc774\uc158\ub41c Trailhead \ucf54\uc2a4\ub97c \ud1b5\ud574 AI \uc5d0\uc774\uc804\ud2b8\uc758 \uae30\ucd08\ub97c \ubc30\uc6b0\uace0, Agentforce Builder\ub85c \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub531 \ub9de\ub294 \uc5d0\uc774\uc804\ud2b8\ub97c \uc124\uc815\ud558\ub294 \ubc29\ubc95\uc744 \uc775\ud790 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/projects\/quick-start-build-your-first-agent-with-agentforce\">\ube60\ub978 \uc2dc\uc791: \uccab \ubc88\uc9f8 \uc5d0\uc774\uc804\ud2b8 \ub9cc\ub4e4\uae30:<\/a><\/strong> &#8216;\ud50c\ub808\uc774\uadf8\ub77c\uc6b4\ub4dc&#8217; \ud658\uacbd\uc5d0\uc11c \ub2e8 \uba87 \ubd84 \ub9cc\uc5d0 \uc2e4\uc81c \uc791\ub3d9\ud558\ub294 \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8\ub97c \uc9c1\uc811 \uad6c\ucd95\ud558\uace0 \ud14c\uc2a4\ud2b8\ud574 \ubcfc \uc218 \uc788\ub294 \ub2e8\uacc4\ubcc4 \ud504\ub85c\uc81d\ud2b8\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uadf8\ub7ec\ub2c8 \uc9c0\uae08 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\ud655\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n","protected":false},"author":805,"featured_media":2215,"comment_status":"open","ping_status":"open","sticky":false,"template":"templates\/post-scrolly.php","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"123456789","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[54,104,178,94],"coauthors":[8],"class_list":["post-2216","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-agentforce","blog-ai","blog-startups","blog-small-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Agentforce 360\uc774 \uc911\uc18c\uae30\uc5c5\uacfc \uc2a4\ud0c0\ud2b8\uc5c5\uc744 \ub3d5\ub294 6\uac00\uc9c0 \ubc29\ubc95<\/title>\n<meta name=\"description\" content=\"Agentforce 360\uc744 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