{"id":2232,"date":"2026-03-24T11:07:38","date_gmt":"2026-03-24T02:07:38","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=2232"},"modified":"2026-05-08T15:58:02","modified_gmt":"2026-05-08T06:58:02","slug":"ai-strategy-for-small-business","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/ai-strategy-for-small-business\/","title":{"rendered":"\uc2a4\ud0c0\ud2b8\uc5c5 \ubc0f \uc911\uc18c\uae30\uc5c5\uc744 \uc704\ud55c AI \uc804\ub7b5\uacfc \uad6c\ud604 \ud301"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewBox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc2e4\uc6a9\uc801 \ubaa9\ud45c \uc124\uc815:<\/strong> \uc2a4\ud0c0\ud2b8\uc5c5\uc740 \ub300\uae30\uc5c5\uc744 \ubaa8\ubc29\ud558\uae30\ubcf4\ub2e4 \ubc18\ubcf5 \uc5c5\ubb34 \uc790\ub3d9\ud654\uc640 \ub370\uc774\ud130 \ud1b5\ud569\uc744 \ud1b5\ud574 \uc989\uac01\uc801\uc778 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uc744 \uac70\ub458 \uc218 \uc788\ub294 \uc2e4\uc6a9\uc801\uc778 AI \uc804\ub7b5\uc5d0 \uc9d1\uc911\ud574\uc57c \ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc2e0\ub8b0 \uae30\ubc18\uc758 \ubcc0\ud654 \uad00\ub9ac:<\/strong> AI \ub3c4\uc785\uc758 \uc131\ud328\ub294 \ub3c4\uad6c \uc120\uc815\ubfd0\ub9cc \uc544\ub2c8\ub77c \ub370\uc774\ud130 \uc724\ub9ac \uac00\ub4dc\ub808\uc77c \uc218\ub9bd\uacfc \uc784\uc9c1\uc6d0 \uad50\uc721\uc744 \ud1b5\ud55c \ub0b4\ubd80 \uc218\uc6a9\uc131 \ud655\ubcf4\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ub2e8\uacc4\uc801 \ub85c\ub4dc\ub9f5 \uc2e4\ud589:<\/strong> Salesforce\uc758 <strong>\uc800\ucf54\ub4dc(Low-code) \uc194\ub8e8\uc158<\/strong>\uc744 \ud65c\uc6a9\ud574 90\uc77c \ub2e8\uc704\ub85c \uc131\uacfc\ub97c \uce21\uc815\ud558\uba70 \uc601\uc5c5 \ubc0f \uc11c\ube44\uc2a4 \uc601\uc5ed\ubd80\ud130 AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc810\uc9c4\uc801\uc73c\ub85c \ud655\uc7a5\ud558\ub294 \uac83\uc774 \ud6a8\uacfc\uc801\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<footer class=\"wp-block-salesforce-blog-key-takeaways__footer\">\n\t\t\t\t\tThis summary was created with AI and reviewed by an editor.\t\t\t\t<\/footer>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<p>\uc2a4\ud0c0\ud2b8\uc5c5 \ubc0f \uc911\uc18c\uae30\uc5c5\uc744 \uc6b4\uc601\ud558\uace0 \uc788\ub2e4\uba74, \ube44\uc988\ub2c8\uc2a4\uc758 AI \uc804\ub7b5\uc774 \ubb34\uc5c7\uc778\uc9c0 \ubb3b\ub294 \uc9c8\ubb38\uc744 \uc790\uc8fc \ubc1b\uc558\uc744 \uac83\uc785\ub2c8\ub2e4. \uc774 \uc9c8\ubb38\uc740 <a href=\"https:\/\/www.salesforce.com\/kr\/artificial-intelligence\/\">\uc778\uacf5 \uc9c0\ub2a5(AI)<\/a> \ub3c4\uad6c\uc640 \uc2dc\uc2a4\ud15c\uc744 \uc704\ud55c \ube44\uc988\ub2c8\uc2a4 \uc804\ub7b5\uc774 \uc5c6\ub2e4\uba74 \uc774\uc81c\ub294 \uc218\ub9bd\ud574\uc57c \ud560 \ub54c\uc784\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. AI \uc804\ub7b5\uc740 \uc624\ub298\ub0a0 \uc911\uc18c\uae30\uc5c5\uc774\ub098 \uc2a4\ud0c0\ud2b8\uc5c5\uc758 \uc131\uc7a5\uc744 \uc704\ud55c \ud544\uc218 \uae30\ubc18\uc774\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc774 \uae00\uc5d0\uc11c\ub294 \ud6a8\uacfc\uc801\uc778 AI \uc804\ub7b5\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uace0, \uc2a4\ud0c0\ud2b8\uc5c5 \ub9df \uc911\uc18c\uae30\uc5c5\uc744 \uc704\ud55c <a href=\"https:\/\/www.salesforce.com\/kr\/crm\/ai-crm\/\">AI CRM <\/a>\ud50c\ub7ab\ud3fc\uc778 <a href=\"https:\/\/www.salesforce.com\/kr\/\">Salesforce<\/a>\uc640 <a href=\"https:\/\/www.salesforce.com\/kr\/agentforce\/\">Agentforce<\/a>\ub97c \ud65c\uc6a9\ud574 \uc774\ub97c \uc190\uc27d\uac8c \uc218\ub9bd\ud560 \uc218 \uc788\ub294 \ud575\uc2ec \ud301\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\uc2a4\ud0c0\ud2b8\uc5c5-\ubc0f-\uc911\uc18c\uae30\uc5c5\uc744-\uc704\ud55c-ai-\uc804\ub7b5\uc774\ub780-\ubb34\uc5c7\uc778\uac00\uc694\">\uc2a4\ud0c0\ud2b8\uc5c5 \ubc0f \uc911\uc18c\uae30\uc5c5\uc744 \uc704\ud55c AI \uc804\ub7b5\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n\n\n\n<p>\uc2a4\ud0c0\ud2b8\uc5c5 \ubc0f \uc911\uc18c\uae30\uc5c5\uc744 \uc704\ud55c AI \uc804\ub7b5\uc740 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1, \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120, \uc6b4\uc601 \ube44\uc6a9 \uc808\uac10\uacfc \uac19\uc740 \uce21\uc815 \uac00\ub2a5\ud55c \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \ud2b9\uc815 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\uc5d0 \uc2a4\ub9c8\ud2b8 \ub3c4\uad6c\uc640 \uae30\uc220\uc744 \ud1b5\ud569\ud558\ub294 \uc9d1\uc911\uc801\uc778 \uacc4\ud68d\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \ub300\uae30\uc5c5\uc758 \uc804\ub7b5\uacfc \ub2ec\ub9ac, \uc774 \uc804\ub7b5\uc740 \ubcf4\ub2e4 \uc2e4\uc6a9\uc801\uc774\uba70, \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4 \ub370\uc774\ud130\ub97c \uad00\ub9ac\ud558\uace0, \ubb38\uc81c\uc810\uc744 \ud574\uacb0\ud558\uace0, \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uace0, \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uae30 \uc704\ud574 <a href=\"https:\/\/www.salesforce.com\/kr\/crm\/\">\uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \ub3c4\uad6c<\/a>\uc640 \uac19\uc740 \uc800\ub834\ud55c \uc0c1\uc6a9 AI \uc194\ub8e8\uc158\uc744 \ucc44\ud0dd\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc18c\uaddc\ubaa8 \ud300\uc744 \uc704\ud55c AI \uc804\ub7b5\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \uc2dc\uac04\uacfc \ube44\uc6a9\uc744 \uc808\uc57d\ud560 \uc218 \uc788\ub294 \ubd80\ubd84\uc744 \ud30c\uc545\ud558\ub294 \uac83\uc5d0\uc11c \uc2dc\uc791\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uacfc \uace0\uac1d \uad00\uacc4 \uad6c\ucd95\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc218\ud589\ud574\uc57c \ud560 \uc801\ud569\ud55c \uc791\uc5c5\uc5d0 \uc801\ud569\ud55c \ub3c4\uad6c\ub97c \uc120\ud0dd\ud558\ub294 \uac83\uc774\ub77c\uace0 \uc0dd\uac01\ud558\uba74 \ub429\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34 \uc790\ub3d9\ud654, <a href=\"https:\/\/www.salesforce.com\/kr\/agentforce\/what-are-ai-agents\/\">AI \uc5d0\uc774\uc804\ud2b8<\/a>\ub098 AI \uae30\ubc18 \uc140\ud504 \uc11c\ube44\uc2a4 \ud3ec\ud138(\uc77c\ubc18\uc801\uc778 \uace0\uac1d \ubb38\uc758\ub97c \ud574\uacb0\ud558\ub294 \uc628\ub77c\uc778 \ud50c\ub7ab\ud3fc)\uc744 \ud1b5\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uac1c\uc120 \ub610\ub294 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \ud55c \uc758\uc0ac\uacb0\uc815 \ub4f1\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\uc18c\uaddc\ubaa8 \ud300\uc744 \uc704\ud55c AI \uc804\ub7b5 \ubcf4\uc720\uc758 \uc774\uc810<\/h3>\n\n\n\n<p>Salesforce\uc758 \ucd5c\uc2e0 \uc911\uc18c\uae30\uc5c5 \ud2b8\ub80c\ub4dc \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74, <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/smb-trends\/\">SMB \ub9ac\ub354\uc758 78%\uac00 AI\uac00 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601 \ubc29\uc2dd\uc744 \ubcc0\ud654\uc2dc\ud0ac \uac83<\/a>\uc774\ub77c\uace0 \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4. SMB\uc5d0\ub294 \uc2dc\uac04\uacfc \ube44\uc6a9 \ud558\ub098\ud558\ub098\uac00 \ub9e4\uc6b0 \uc911\uc694\ud558\uba70, \ubc14\ub85c \uc774 \uc810\uc5d0\uc11c \uc2e0\uc911\ud558\uac8c \uc218\ub9bd\ub41c AI \uc804\ub7b5\uc740 \uacbd\uc7c1 \uc6b0\uc704\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud6a8\uacfc\uc801\uc778 AI \uc804\ub7b5\uc73c\ub85c \ub2e4\uc74c\uacfc \uac19\uc740 \uacb0\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ubaa9\ud45c \uc870\uc728: <\/strong>AI \uc804\ub7b5\uc740 AI \ub3c4\uc785\uc744 \uc704\ud55c \ub85c\ub4dc\ub9f5 \uc5ed\ud560\uc744 \ud558\uba70, AI\uac00 \ud575\uc2ec \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \uc9c0\uc6d0\ud558\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \ubaa8\ub450\uac00 \uac19\uc740 \ubc29\ud5a5\uc744 \ubc14\ub77c\ubcf4\uac8c \ub429\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc0dd\uc0b0\uc131 \ud5a5\uc0c1: <\/strong>AI \uc804\ub7b5\uc740 \uac00\uc7a5 \ubc18\ubcf5\uc801\uc774\uace0 \ud070 \uace0\ucda9\uc774 \ubc1c\uc0dd\ud558\ub294 \ubb38\uc81c\uc810\uc744 \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \ub530\ub77c\uc11c \ud300\uc774 \uc2e4\uc81c\ub85c \uc0ac\uc6a9\ud560 \uc2e4\uc6a9\uc801\uc778 AI \ub3c4\uad6c\uc5d0 \uc2dc\uac04\uacfc \uc608\uc0b0\uc744 \ud22c\uc790\ud574 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uace0 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&nbsp;<\/li>\n\n\n\n<li><strong>\uc704\ud5d8 \ubc0f \uc724\ub9ac \uad00\ub9ac: <\/strong>AI \uc804\ub7b5\uc740 \ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638, \ud3b8\ud5a5\uc131 \ubc29\uc9c0, \uace0\uac1d\uc5d0 \ub300\ud55c AI \uc0ac\uc6a9 \ud22c\uba85\uc131 \ub4f1\uc5d0 \uad00\ud55c \uae30\ubcf8 \uc9c0\uce68\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4. \uc774\ub294 \ucd08\uae30\ubd80\ud130 \ud3c9\ud310\uacfc \uc2e0\ub8b0\ub97c \uad6c\ucd95\ud558\ub294 \uae30\ubc18\uc774 \ub429\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc720\uae30\uc801\uc778 \uc6b4\uc601 \ud655\uc7a5: <\/strong>\ub2e8\uc21c \uc790\ub3d9\ud654\uc5d0\uc11c \ubcf5\uc7a1\ud55c \uc608\uce21 \ubd84\uc11d\uc73c\ub85c \uc774\ub3d9\ud558\ub294 \ub4f1 &#8216;\ub2e4\uc74c \ub2e8\uacc4&#8217;\uc758 \uae30\ub2a5\uc744 \uc5b8\uc81c, \uc5b4\ub5bb\uac8c \uad6c\ud604\ud560\uc9c0\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \uacc4\ud68d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uacc4\ud68d \uc218\ub9bd\uc5d0 \ub300\ud55c \uba85\ud655\uc131\uacfc \ud1b5\uc81c\ub825\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/smb-trends\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1018\" height=\"548\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/12\/image_9ccd21.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-2229\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/12\/image_9ccd21.png 1018w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/12\/image_9ccd21.png?w=300&amp;h=161 300w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/12\/image_9ccd21.png?w=768&amp;h=413 768w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/12\/image_9ccd21.png?w=150&amp;h=81 150w\" sizes=\"auto, (max-width: 1018px) 100vw, 1018px\" \/><\/a><figcaption class=\"wp-element-caption\">\ucd9c\ucc98: <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/smb-trends\/\"><em>Small and Medium Business Trends Report<\/em><\/a><em>, 6th Edition, Salesforc<\/em>e<\/figcaption><\/figure>\n\n\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\uc2a4\ud0c0\ud2b8\uc5c5 \ubc0f \uc911\uc18c\uae30\uc5c5\uc744 \uc704\ud55c AI \uac00\uc774\ub4dc\ub97c \ud655\uc778\ud574\ubcf4\uc138\uc694. <\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">AI\ub294 \uc774\uc81c \uc120\ud0dd\uc774 \uc544\ub2cc \uc911\uc18c\uae30\uc5c5 \uc131\uc7a5\uc758 \ud544\uc218 \ub3d9\ub825\uc785\ub2c8\ub2e4. \ubcf8 \uac00\uc774\ub4dc\ubd81\uc744 \ud1b5\ud574 AI\uac00 \uc5b4\ub5bb\uac8c \uc911\uc18c\uae30\uc5c5 \uc131\uc7a5\uc758 \ud310\ub3c4\ub97c \ubc14\uafb8\ub294\uc9c0 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/kr\/small-business\/form\/ai-for-smb-guide\/\">\uac00\uc774\ub4dc \ud655\uc778\ud558\uae30<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/02\/image-19.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/02\/image-19.webp 1024w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/02\/image-19.webp?w=300&amp;h=196 300w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/02\/image-19.webp?w=768&amp;h=503 768w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/02\/image-19.webp?w=150&amp;h=98 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">AI \uc804\ub7b5\uc744 \ub9dd\uce58\ub294 \ud754\ud55c \uc2e4\uc218<\/h2>\n\n\n\n<p>\uc88b\uc740 \uc758\ub3c4\ub97c \uac00\uc9c0\uace0 \uc788\ub354\ub77c\ub3c4, \ub9ce\uc740 \uc2a4\ud0c0\ud2b8\uc5c5 \ubc0f \uc911\uc18c\uae30\uc5c5\ub4e4\uc774 \uc608\uc0c1 \uac00\ub2a5\ud55c \ud568\uc815\uc5d0 \ube60\uc838 AI \ub3c4\uc785\uc5d0 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace4 \ud569\ub2c8\ub2e4. \ud53c\ud574\uc57c \ud560 \uba87 \uac00\uc9c0 \ud568\uc815\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uacc4\ud68d \uc5c6\uc774 \uc720\ud589\ub9cc \uc887\uae30: <\/strong>\uc2e4\uc81c\uc801\uc778 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294\uc9c0 \uace0\ubbfc\ud558\uc9c0 \uc54a\uace0 \uc0c8\ub85c\uc6b4 AI \ud2b8\ub80c\ub4dc\uc5d0 \ubb34\uc791\uc815 \ub6f0\uc5b4\ub4dc\ub294 \uac83\uc740 \uc9c1\uc6d0\uc758 \ubd88\ub9cc\uacfc \ube44\uc6a9 \ub0ad\ube44\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ubcc0\ud654 \uad00\ub9ac \uacfc\uc18c\ud3c9\uac00: <\/strong>\ud300\uc6d0\uc744 \uad50\uc721\ud558\uac70\ub098 \u200cAI\uac00 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub294\uc9c0 \uc124\uba85\ud558\uc9c0 \uc54a\uace0 \ub3c4\uad6c\ub97c \ubc30\ud3ec\ud558\uba74 \uc800\ud56d\uacfc \ub0ae\uc740 \ucc44\ud0dd\ub960\uc744 \ucd08\ub798\ud560 \uc218 \uc788\uc73c\uba70, \uae30\uaecf \ud22c\uc790\ud55c \ub3c4\uad6c\uac00 \ubc29\uce58\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc724\ub9ac \ubc0f \ud3b8\ud5a5\uc131 \uace0\ub824 \ubb34\uc2dc: <\/strong>AI\ub294 \ub370\uc774\ud130\ub97c \ud1b5\ud574 \ud559\uc2b5\ud558\ubbc0\ub85c \ub370\uc774\ud130\uc5d0 \ud3b8\ud5a5\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\uac70\ub098 \uace0\uac1d\uc5d0\uac8c \ub370\uc774\ud130 \uc0ac\uc6a9 \ubc29\uc2dd\uc744 \uc815\uc9c1\ud558\uac8c \uc54c\ub9ac\uc9c0 \uc54a\uc744 \uacbd\uc6b0, \uc2e0\ub8b0\ub97c \uc783\uace0 \ud5a5\ud6c4 \ubc95\uc801 \ubb38\uc81c\uc5d0 \ud718\ub9d0\ub9b4 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ud558\ub8e8\uc544\uce68\uc5d0 \ub9c8\ubc95 \uac19\uc740 \uacb0\uacfc\ub97c \uae30\ub300\ud558\uae30: <\/strong>AI \ub3c4\uc785\uc740 \uc0c8\ub85c\uc6b4 \ud300\uc6d0\uc744 \ucc44\uc6a9\ud558\ub294 \uac83\uacfc \uac19\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \ub3c4\uad6c\ub97c \ud1b5\ud569\ud558\uace0, \uad50\uc721\ud558\uace0, \ucd5c\uc801\ud654\ud558\ub294 \ub370\ub294 \uc2dc\uac04\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc810\uc744 \uace0\ub824\ud560 \ub54c, \ucd5c\uc120\uc758 \uc804\ub7b5\uc740 \ubc14\ub85c \uc62c\ubc14\ub978 \ub3c4\uad6c\uc5d0 \ud22c\uc790\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.\u00a0<\/li>\n\n\n\n<li><strong>\ucd95\uc18c \uc801\uc6a9\uc774 \ubd88\uac00\ub2a5\ud55c \ub300\uae30\uc5c5 \uc804\ub7b5 \ubaa8\ubc29: <\/strong>\ub9c9\ub300\ud55c \uc608\uc0b0\uacfc \ub300\uaddc\ubaa8 \uae30\uc220 \ud300\uc744 \ubcf4\uc720\ud55c \ud3ec\ucd98 500\ub300 \uae30\uc5c5\uc5d0 \ud1b5\ud558\ub294 \ubc29\uc2dd\uc774 SMB\uc5d0\ub3c4 \ud1b5\ud558\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \uc5ec\ub7ec\ubd84\uc758 \uc804\ub7b5\uc740 \uc5ec\ub7ec\ubd84\ub9cc\uc758 \uace0\uc720\ud55c \uacfc\uc81c\ub97c \ud574\uacb0\ud574\uc57c \ud569\ub2c8\ub2e4.\u00a0<\/li>\n<\/ul>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-salesforce\ub85c-\uc2dc\uc791\ud558\ub294-\uc2a4\ud0c0\ud2b8\uc5c5-\ubc0f-\uc911\uc18c\uae30\uc5c5-ai-\uc804\ub7b5-\uc2e4\ud589-\ub2e8\uacc4\"><strong>Salesforce\ub85c \uc2dc\uc791\ud558\ub294 \uc2a4\ud0c0\ud2b8\uc5c5 \ubc0f \uc911\uc18c\uae30\uc5c5 AI \uc804\ub7b5 \uc2e4\ud589 \ub2e8\uacc4<\/strong><\/h2>\n\n\n\n<p>\uc774\uc81c &#8220;AI\ub97c \uc0ac\uc6a9\ud574\uc57c \ud560\uae4c?&#8221;\ub77c\ub294 \uace0\ubbfc\uc5d0\uc11c \ubc97\uc5b4\ub098 &#8220;Salesforce\ub85c AI \uc804\ub7b5\uc744 \uc5b4\ub5bb\uac8c \uc2dc\uc791\ud560\uae4c?&#8221;\ub77c\ub294 \uc9c8\ubb38\uc744 \ub358\uc9c8 \ub54c\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub2e4\uc74c 4\ub2e8\uacc4\ub97c \ub530\ub77c \uc2a4\ud0c0\ud2b8\uc5c5 \ubc0f \uc911\uc18c\uae30\uc5c5\uc5d0 \ucd5c\uc801\ud654\ub41c AI \uc804\ub7b5\uc744 \ubc14\ub85c \uc2e4\ud589\ud574 \ubcf4\uc138\uc694.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-1-ai-\ubaa9\ud45c\uc640-\uc0ac\uc6a9-\uc0ac\ub840-\uc815\uc758\ud558\uae30\"><strong>Step 1. AI \ubaa9\ud45c\uc640 \uc0ac\uc6a9 \uc0ac\ub840 \uc815\uc758\ud558\uae30<\/strong><\/h3>\n\n\n\n<p>\uccab\ub0a0\ubd80\ud130 \ube44\uc988\ub2c8\uc2a4 \uc804\uccb4\ub97c \ubc14\uafb8\ub824 \ud558\uc9c0 \ub9c8\uc138\uc694. \uba3c\uc800 \uace0\uac1d \uc11c\ube44\uc2a4, \uc601\uc5c5, \ub9c8\ucf00\ud305 \uc911 AI\uac00 \uac00\uc7a5 \ud070 \ud6a8\uacfc\ub97c \ub0bc \uc218 \uc788\ub294 \uc601\uc5ed\uc744 \uc120\ud0dd\ud558\uc138\uc694. &#8220;\uc5b4\ub5a4 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud560 \uc218 \uc788\uc73c\uba70, \uc5b4\ub5bb\uac8c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc744\uae4c?&#8221;\ub77c\uace0 \uc790\ubb38\ud574 \ubcf4\uc138\uc694.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc601\uc5c5 \uc790\ub3d9\ud654<\/strong>: \ubc18\ubcf5\uc801\uc778 \ub9ac\ub4dc \uad00\ub9ac, \ud30c\uc774\ud504\ub77c\uc778 \ucd94\uc801 \uc790\ub3d9\ud654<\/li>\n\n\n\n<li><strong>CS \ud6a8\uc728\ud654<\/strong>: \uc77c\ubc18\uc801\uc778 \uace0\uac1d \ubb38\uc758 \uc790\ub3d9 \uc751\ub300, 24\uc2dc\uac04 \ub300\uc751 \uccb4\uacc4 \uad6c\ucd95<\/li>\n\n\n\n<li><strong>\ub9c8\ucf00\ud305 \uac1c\uc778\ud654<\/strong>: \uace0\uac1d \ub370\uc774\ud130 \uae30\ubc18\uc758 <a href=\"https:\/\/www.salesforce.com\/kr\/marketing\/campaigns\/\">\ub9c8\ucf00\ud305 \ucea0\ud398\uc778 <\/a>\uc790\ub3d9\ud654 \ubc0f \uc138\ubd84\ud654<\/li>\n<\/ul>\n\n\n\n<p>\uc601\ud5a5\ub825\uc740 \ud06c\uace0 \uc704\ud5d8\uc740 \ub0ae\uc740 \uc0ac\uc6a9 \uc0ac\ub840\ubd80\ud130 \uc2dc\uc791\ud574 \ube60\ub974\uac8c ROI\ub97c \ub2ec\uc131\ud558\uba70 \uc790\uc2e0\uac10\uc744 \uc313\ub294 \uac83\uc774 \ud575\uc2ec\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-2-salesforce-\ud50c\ub79c-\uc120\ud0dd\uacfc-\ub370\uc774\ud130-\uc900\ube44\"><strong><strong>Step 2. Salesforce \ud50c\ub79c \uc120\ud0dd\uacfc \ub370\uc774\ud130 \uc900\ube44<\/strong><\/strong><\/h3>\n\n\n\n<p>Salesforce\uc758 \ucd5c\uc2e0 \ub370\uc774\ud130 \ubc0f \ubd84\uc11d \ud604\ud669 \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74, <a href=\"https:\/\/www.salesforce.com\/kr\/analytics\/state-of-data-and-analytics\/\">\ubb34\ub824 84%\uc758 \ub9ac\ub354\uac00 \uc131\uacf5\uc801\uc778 AI \ub3c4\uc785\uc744 \uc704\ud574 \ud604\uc7ac\uc758 \ub370\uc774\ud130 \uc804\ub7b5\uc744 \uc804\uba74 \uac1c\ud3b8\ud574\uc57c \ud55c\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4<\/a>. AI\uc758 \uc131\ub2a5\uc740 \uc785\ub825\ub418\ub294 \ub370\uc774\ud130\uc758 \ud488\uc9c8\uc5d0 \uc88c\uc6b0\ub429\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/kr\/\">Salesforce<\/a>\uc640 \uac19\uc740 <a href=\"https:\/\/www.salesforce.com\/kr\/crm\/ai-crm\/\">AI CRM<\/a>\uc740 \ud310\ub9e4 \uc218\uce58\u00b7\ub0a0\uc9dc \uac19\uc740 \uc815\ud615 \ub370\uc774\ud130\uc640 \uc774\uba54\uc77c\u00b7\ucc44\ud305 \uae30\ub85d \uac19\uc740 \ube44\uc815\ud615 \ub370\uc774\ud130\ub97c \ubaa8\ub450 \ud1b5\ud569\ud574 \ud3ec\uad04\uc801\uc778 \uace0\uac1d \ubdf0\ub97c \uc0dd\uc131\ud558\uace0, \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 AI\uc640 <a href=\"https:\/\/www.salesforce.com\/kr\/platform\/data-security\/\">\uc548\uc804\ud55c \ub370\uc774\ud130<\/a>\ub85c \uc6cc\ud06c\ud50c\ub85c\ub97c \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p><strong>Salesforce \ucd94\ucc9c \uc785\ubb38 \ud50c\ub79c \ubc0f \uc81c\ud488:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/kr\/small-business\/starter\/\"><strong>Starter Suite<\/strong><\/a>: <a href=\"https:\/\/www.salesforce.com\/kr\/small-business\/sales\/\">\uc601\uc5c5<\/a>\u00b7<a href=\"https:\/\/www.salesforce.com\/kr\/small-business\/marketing\/\">\ub9c8\ucf00\ud305<\/a>\u00b7<a href=\"https:\/\/www.salesforce.com\/kr\/small-business\/commerce\/\">\ucee4\uba38\uc2a4<\/a>\u00b7<a href=\"https:\/\/www.salesforce.com\/kr\/small-business\/service\/\">\uc11c\ube44\uc2a4<\/a>\ub97c \uc544\uc6b0\ub974\ub294 \uc62c\uc778\uc6d0 CRM \uc785\ub2c8\ub2e4.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/kr\/small-business\/pro-suite\/\"><strong>Pro Suite<\/strong><\/a>: \ub4dc\ub798\uadf8 \uc564 \ub4dc\ub86d\uacfc \uc0ac\uc804 \uad6c\ucd95\ub41c \uc6cc\ud06c\ud50c\ub85c\ub85c \ub2e8 \uba87 \ubd84 \ub9cc\uc5d0 \uc0ac\uc6a9\uc790 \uc9c0\uc815 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/kr\/agentforce\/\"><strong>Agentforce<\/strong><\/a>: \ucf54\ub529 \uc5c6\uc774 AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc601\uc5c5\u00b7CS\u00b7\ub9c8\ucf00\ud305\uc5d0 \ubc14\ub85c \ubc30\uce58. \uc9c0\uae08 \ubb34\ub8cc\ub85c \uccb4\ud5d8\ud574 \ubcf4\uc138\uc694. <a href=\"https:\/\/appexchange.salesforce.com\/\">AppExchange<\/a>\ub97c \ud65c\uc6a9\ud558\uba74 \ud558\ub098\uc758 \ub300\uc2dc\ubcf4\ub4dc\uc5d0\uc11c \ub2e4\ub978 \ubd80\uc11c \ubc0f \ud300\uacfc \uae34\ubc00\ud558\uac8c \ud611\ub825\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-spotify wp-block-embed-spotify\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Spotify Embed: What&amp;apos;s the Best Way to Teach AI to Salesforce Users?\" style=\"border-radius: 12px\" width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/356n50mrtXglZCNvrOluds?si=30YPCexCQ5CJSyzsLBEumg&amp;utm_source=oembed\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-3-\uc548\uc804\ud558\uace0-\uc9c0\uc18d-\uac00\ub2a5\ud55c-ai-\uc2e4\ud589-\ud658\uacbd\ub9cc\ub4e4\uae30\"><strong><strong><strong>Step 3. \uc548\uc804\ud558\uace0 \uc9c0\uc18d \uac00\ub2a5\ud55c AI \uc2e4\ud589 \ud658\uacbd\ub9cc\ub4e4\uae30<\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p>AI \uc804\ub7b5\uc774 \uc131\uacf5\ud558\ub824\uba74 \ub3c4\uad6c\ub9cc\ud07c \ud300\uc758 \uc900\ube44\ub3c4\uac00 \uc911\uc694\ud569\ub2c8\ub2e4.\ud300 \uc5ed\ub7c9 \uac15\ud654 \uac01\uc790\uc758 \uc5ed\ud560\uc5d0 \ub9de\ub294 AI \ub3c4\uad6c\ub97c \ud14c\uc2a4\ud2b8\ud558\ub3c4\ub85d \ub3c5\ub824\ud558\uace0 \uc815\uae30\uc801\uc778 \uad50\uc721 \uc138\uc158\uc744 \ub9c8\ub828\ud558\uc138\uc694. AI\uac00 \ud300\uc6d0\uc744 \ub300\uccb4\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \ub354 \uc0dd\uc0b0\uc801\uc73c\ub85c \uc77c\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \ub3c4\uad6c\ub77c\ub294 \ud655\uc2e0\uc744 \uc2ec\uc5b4\uc8fc\ub294 \uac83\uc774 \ud575\uc2ec\uc785\ub2c8\ub2e4. \ud301\uacfc \uc131\uacf5 \uc0ac\ub840\ub97c \uad50\ud658\ud560 \uc218 \uc788\ub294 \uacf5\uc720 \uacf5\uac04(\uc608: <a href=\"https:\/\/www.salesforce.com\/kr\/slack\/salesforce-channels\/\">Slack \ucc44\ub110<\/a>)\uc744 \ub9cc\ub4e4\uc5b4 AI\uc5d0 \ub300\ud55c \uc2e0\ub8b0 \ud658\uacbd\uc744 \uad6c\ucd95\ud558\uc138\uc694.<\/p>\n\n\n\n<p>\uc724\ub9ac\u00b7\uc548\uc804 \uac00\ub4dc\ub808\uc77c \uc124\uc815 <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/smb-trends\/\">\uc911\uc18c\uae30\uc5c5\uc758 41%\uac00 AI \uc0ac\uc6a9\uacfc \uad00\ub828\ub41c \ubcf4\uc548 \uc6b0\ub824\ub97c \ud45c\uba85\ud588\uc73c\uba70, \uace0\uac1d\uc758 \ucd5c\uc18c 25%\ub294 AI\ub97c \ucda9\ubd84\ud788 \uc2e0\ub8b0\ud558\uc9c0 \uc54a\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4<\/a>. \uc5ed\ud560 \uae30\ubc18 \uc561\uc138\uc2a4 \uc81c\uc5b4, \uac10\uc0ac \uae30\ub85d, <a href=\"https:\/\/www.salesforce.com\/kr\/service\/customer-service-incident-management\/\">\uc0ac\uace0 \ub300\uc751 \uc808\ucc28<\/a> \ub4f1 \ub300\uae30\uc5c5\uae09 \ubcf4\uc548 \uae30\ub2a5\uc744 \uac16\ucd98 \ub3c4\uad6c\ub97c \uc120\ud0dd\ud558\uace0, AI \ud65c\uc6a9 \ubc29\uc2dd\uc744 \uace0\uac1d\uc5d0\uac8c \ud22c\uba85\ud558\uac8c \uacf5\uac1c\ud558\uc138\uc694.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-4-\uc131\uacfc-\uce21\uc815\uacfc-\uc5d0\uc774\uc804\ud2b8-\ubc94\uc704-\ud655\uc7a5\ud558\uae30\"><strong><strong><strong><strong>Step 4. \uc131\uacfc \uce21\uc815\uacfc \uc5d0\uc774\uc804\ud2b8 \ubc94\uc704 \ud655\uc7a5\ud558\uae30<\/strong><\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p>\ubc29\ud5a5\uc744 \uc783\uc9c0 \uc54a\ub3c4\ub85d \uad6c\uccb4\uc801\uc778 \ub9c8\uc77c\uc2a4\ud1a4\uc73c\ub85c \uc131\uacfc\ub97c \ucd94\uc801\ud558\uc138\uc694. 90\uc77c AI \uc804\ub7b5 \ub85c\ub4dc\ub9f5 \uc608\uc2dc\ub294 \uc544\ub798\uc640 \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>1\uac1c\uc6d4 \ucc28 \u2014 \ud3c9\uac00 \ubc0f \uc124\uc815<\/strong>: \ubb38\uc81c\uc810 \ud30c\uc545 \u2192 \ub3c4\uad6c \uc120\ud0dd \u2192 \uae30\uc874 \ub370\uc774\ud130\uc5d0 \ub9de\uac8c \uad6c\uc131&nbsp;<\/li>\n\n\n\n<li><strong>2\uac1c\uc6d4 \ucc28 \u2014 \uad50\uc721 \ubc0f \ub3c4\uc785<\/strong>: \uc18c\uaddc\ubaa8 \uadf8\ub8f9 \ubc30\ud3ec \u2192 \uc2e4\uc2b5 \uad50\uc721 \u2192 \ud53c\ub4dc\ubc31 \uc218\uc9d1&nbsp;<\/li>\n\n\n\n<li><strong>3\uac1c\uc6d4 \ucc28 \u2014 \uce21\uc815 \ubc0f \ud655\uc7a5<\/strong>: \uc808\uc57d\ub41c \uc2dc\uac04\u00b7\ube44\uc6a9\u00b7<a href=\"https:\/\/www.salesforce.com\/service\/digital-customer-engagement-platform\/how-to-measure-customer-satisfaction\/\">\uace0\uac1d \ub9cc\uc871\ub3c4<\/a> \ucd94\uc801 \u2192 \uc131\uacf5 \uc0ac\ub840 \uc804\uccb4 \ud300 \ud655\ub300 \u2192 \ub2e4\uc74c AI \uc5d0\uc774\uc804\ud2b8 \ubc94\uc704 \uacc4\ud68d<\/li>\n<\/ul>\n\n\n\n<p>\uc2e4\uc81c\ub85c <a href=\"https:\/\/www.salesforce.com\/kr\/small-business\/pro-suite\/\">Pro Suite<\/a>\ub97c \ub3c4\uc785\ud55c <a href=\"https:\/\/www.salesforce.com\/customer-stories\/figtree-financial-success-pro-suite\/\">FigTree Financial<\/a>\uc740 \uc5c5\ubb34 10% \uac10\uc18c, \uc608\uce21 \uc815\ud655\ub3c4 50% \uc774\uc0c1 \ud5a5\uc0c1, \uc6d4 60\uac74 \uc774\uc0c1 \uace0\uac1d \uc811\uc810 \uc790\ub3d9\ud654\ub97c \ub2ec\uc131\ud588\uc2b5\ub2c8\ub2e4. \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 \uc544\ub798 \uace0\uac1d \uc0ac\ub840 \uc77d\uae30\uc5d0\uc11c \ud655\uc778\ud558\uc138\uc694.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Pro Suite \ub355\ubd84\uc5d0 \ubaa8\ub4e0 \ub370\uc774\ud130\uac00 \ud55c \uacf3\uc5d0 \uc788\uc5b4 \uc5c5\ubb34\uac00 \ud6e8\uc52c \ud3b8\ud574\uc84c\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc744 \uc624\uac00\uba70 \ud655\uc778\ud560 \ud544\uc694\uac00 \uc5c6\uc5b4 \uc815\ubcf4\ub97c \ube60\ub974\uace0 \uc27d\uac8c \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/blockquote>\n<span class=\"citation-role\">Rameez Ishmael, IT \uc6b4\uc601 \uad00\ub9ac\uc790, FigTree Financial<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fai-strategy-for-small-business%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=%EC%8A%A4%ED%83%80%ED%8A%B8%EC%97%85%20%EB%B0%8F%20%EC%A4%91%EC%86%8C%EA%B8%B0%EC%97%85%EC%9D%84%20%EC%9C%84%ED%95%9C%20AI%20%EC%A0%84%EB%9E%B5%EA%B3%BC%20%EA%B5%AC%ED%98%84%20%ED%8C%81\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=%EC%8A%A4%ED%83%80%ED%8A%B8%EC%97%85%20%EB%B0%8F%20%EC%A4%91%EC%86%8C%EA%B8%B0%EC%97%85%EC%9D%84%20%EC%9C%84%ED%95%9C%20AI%20%EC%A0%84%EB%9E%B5%EA%B3%BC%20%EA%B5%AC%ED%98%84%20%ED%8C%81&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fai-strategy-for-small-business%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fai-strategy-for-small-business%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"\uc2a4\ud0c0\ud2b8\uc5c5 \ubc0f \uc911\uc18c\uae30\uc5c5\uc744 \uc704\ud55c AI \uc804\ub7b5\uacfc \uad6c\ud604 \ud301\" https:\/\/www.salesforce.com\/kr\/blog\/ai-strategy-for-small-business\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<div class=\"layout-sixteen wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>\ubd84\uc0b0\ub41c \ud658\uacbd\uc5d0\uc11c \uc9d1\uc911\ub41c \ud658\uacbd\uc73c\ub85c<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">FigTree Financial\uc774 Pro Suite CRM\uc744 \ud1b5\ud574 \ud504\ub85c\uc138\uc2a4\ub97c \ud1b5\ud569\ud558\uace0, \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud558\uace0, \ud6a8\uc728\uc131\uc744 \ub192\uc5ec \uc7a5\uae30\uc801\uc778 \uc131\uc7a5\uc758 \uae30\ud2c0\uc744 \ub9c8\ub828\ud55c \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/customer-stories\/figtree-financial-success-pro-suite\/\">\uace0\uac1d \uc0ac\ub840 \uc77d\uae30<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-sixteen.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-sixteen.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration-left\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-left-layout-sixteen.png\" alt=\"\">\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-sixteen.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Salesforce\uc640 \ud568\uaed8\ud558\ub294 AI \uc804\ub7b5<\/h2>\n\n\n\n<p>AI \uc804\ub7b5\uc744 \ud655\uc2e4\ud788 \uc218\ub9bd\ud55c\ub2e4\uba74, \uc5ec\ub7ec\ubd84\uc758 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc740 \uc5b4\ub5a4 \ud589\uc0ac\uc5d0\uc11c\ub4e0 \ub300\ud654\uc758 \uc8fc\uc81c\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4. Salesforce\ub294 \uc601\uc5c5, \uc11c\ube44\uc2a4, \ucee4\uba38\uc2a4, \ub9c8\ucf00\ud305\uc744 \uc704\ud55c \ubaa8\ub4e0 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud558\uc5ec, \ubcc4\ub3c4\uc758 \uc124\uc815 \uc5c6\uc774\ub3c4 \ubaa8\ub4e0 \uacbd\ud5d8\uc744 \ud558\ub098\ub85c \ud1b5\ud569\ud569\ub2c8\ub2e4. Salesforce \ube14\ub85c\uadf8\uc758 AI \uad00\ub828 \ucf58\ud150\uce20\uc5d0\uc11c \ub354 \ub9ce\uc740 \ub9ac\uc18c\uc2a4\ub97c \ud655\uc778\ud558\uace0, \ubb34\ub8cc \uc628\ub77c\uc778 \ud559\uc2b5 \ud50c\ub7ab\ud3fc\uc778 Trailhead\ub97c \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4 \ud655\uc7a5\uc5d0 \ub3c4\uc6c0\uc744 \ubc1b\uc73c\uc138\uc694. \uc131\uacf5\uc801\uc778 AI \uc804\ub7b5 \uc218\ub9bd\uc744 \uae30\uc6d0\ud569\ub2c8\ub2e4. \uc800\ud76c\uac00 \uc5b8\uc81c\ub098 \ub3d5\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc9c0\uae08 <a href=\"https:\/\/www.salesforce.com\/crm\/free-crm\/\">Free Suite<\/a> \uccb4\ud5d8 \ub610\ub294 <a href=\"https:\/\/www.salesforce.com\/kr\/form\/signup\/freetrial-salesforce-starter\/?d=bcta\">Starter Suite<\/a>\ub85c \uc5ec\uc815\uc744 \uc2dc\uc791\ud574 \ubcf4\uc138\uc694. \ub354 \ub9ce\uc740 \ub9de\ucda4 \uc124\uc815 \uae30\ub2a5\uc774 \ud544\uc694\ud558\uc2e0\uac00\uc694? <a href=\"https:\/\/www.salesforce.com\/kr\/small-business\/pro-suite\/\">Pro Suite<\/a>\ub97c \uc0b4\ud3b4\ubcf4\uc138\uc694. \uc774\ubbf8 Salesforce \uace0\uac1d\uc774\uc2e0\uac00\uc694? <a href=\"https:\/\/www.salesforce.com\/kr\/crm\/foundations\/\">Foundations<\/a>\ub97c \ud65c\uc131\ud654\ud558\uc5ec \uc9c0\uae08 \ubc14\ub85c <a href=\"https:\/\/www.salesforce.com\/kr\/platform\/\">Agentforce 360<\/a>\uc744 \uccb4\ud5d8\ud574 \ubcf4\uc138\uc694.<\/p>\n\n\n\n<p><em>\uc774 \ubb38\uc11c\uc758 \uc791\uc131 \ubc0f \ud3b8\uc9d1 \uacfc\uc815\uc5d0\uc11c AI\uc758 \uc9c0\uc6d0\uc744 \ubc1b\uc558\uc2b5\ub2c8\ub2e4.<\/em><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\uc790\uc8fc-\ubb3b\ub294-\uc9c8\ubb38-faq\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38(FAQ)<\/h2>\n\n\n<div class=\"accordion \">\n\t\n\n<button class=\"accordion-header\" type=\"button\">\uc911\uc18c\uae30\uc5c5\uc744 \uc704\ud55c AI CRM\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>Salesforce\ub294 \uc911\uc18c\uae30\uc5c5\uc744 \uc704\ud55c AI CRM \ud50c\ub7ab\ud3fc\uc73c\ub85c, \uc601\uc5c5\u00b7\ub9c8\ucf00\ud305\u00b7CS \ub370\uc774\ud130\ub97c \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ud1b5\ud569 \uad00\ub9ac\ud569\ub2c8\ub2e4. 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Salesforce\uac00 \uc2a4\ub9c8\ud2b8 \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud55c \uad6c\ud604, \uc0dd\uc0b0\uc131 \ud5a5\uc0c1, \uc2dc\uac04 \uc808\uc57d\uc744 \uc704\ud55c \uc2e4\uc6a9\uc801 \ud301\uc744 \uc54c\ub824\ub4dc\ub9bd\ub2c8\ub2e4.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/kr\/blog\/ai-strategy-for-small-business\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uc2a4\ud0c0\ud2b8\uc5c5 \ubc0f \uc911\uc18c\uae30\uc5c5\uc744 \uc704\ud55c AI \uc804\ub7b5\uacfc \uad6c\ud604 \ud301\" \/>\n<meta property=\"og:description\" content=\"\uc2a4\ud0c0\ud2b8\uc5c5 \ubc0f \uc911\uc18c\uae30\uc5c5\uc744 \uc704\ud55c AI \uc804\ub7b5 \uac00\uc774\ub4dc\ub97c \ud655\uc778\ud558\uc138\uc694. 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