{"id":274,"date":"2024-10-24T20:14:00","date_gmt":"2025-11-12T20:14:14","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=274"},"modified":"2025-11-27T09:22:39","modified_gmt":"2025-11-27T00:22:39","slug":"custom-copilot-actions","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/custom-copilot-actions\/","title":{"rendered":"AI \ube44\uc11c\uac00 \uc5c5\ubb34 \ud6a8\uc728 \ud5a5\uc0c1\uc5d0 \ub3c4\uc6c0\uc744 \uc8fc\ub294 9\uac00\uc9c0 \ubc29\ubc95"},"content":{"rendered":"<h2 id=\"ai\">\ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 AI\ub97c \uc801\uc6a9\ud558\ub294 \uc0ac\uc6a9\uc790 \uc815\uc758 \ucf54\ud30c\uc77c\ub7ff \uc791\uc5c5\uc744 \uc0ac\uc6a9\ud558\uba74 \ub354 \uc9e7\uc740 \uc2dc\uac04\uc5d0 \ub354 \ub9ce\uc740 \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc778\uc288\ud0c0\uc778 \ucf54\ud30c\uc77c\ub7ff\uc744 \ud1b5\ud574 \uc601\uc5c5 \ubc29\uc2dd\uc744 \ud6a8\uc728\ud654\ud558\uc5ec \uc218\uc775\uc131\uc744 \ub192\uc774\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc5bb\uc73c\uc138\uc694. \ub610\ud55c \uace0\uac1d \uad00\ub828 \uc778\uc0ac\uc774\ud2b8\ub97c \ube60\ub974\uac8c \uc5bb\uace0 \uace0\uac1d \uc11c\ube44\uc2a4 \uad00\ub828 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/h2>\n<p>\uae30\uc5c5\uc5d0\uc11c AI \ube44\uc11c\ub97c \uc0ac\uc6a9\ud558\ub294 \uac83\uc774 \ubcf4\ud3b8\ud654\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \ud6a8\uc728\uc131\uc774 \uc218\uc775\uc131 \uc788\ub294 \uac70\ub798\uc758 \uc131\ud328\ub97c \uc88c\uc6b0\ud558\ub294 \uae09\ubcc0\ud558\ub294 \ud658\uacbd\uc5d0\uc11c \uc55e\uc11c \ub098\uac00\uace0\uc790 \ud558\ub294 \uae30\uc5c5\ub4e4\uc5d0\uc11c\ub294 \ub354\uc6b1 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \ub9ce\uc740 \ub9ac\ub354\ub4e4\uc774 \uc778\uc2dd\ud558\uc9c0 \ubabb\ud558\ub294 \uac83\uc740 AI \ube44\uc11c(\uc0dd\uc131\ud615 AI\ub85c \uad6c\ub3d9\ub418\ub294 \ucc57\ubd07)\uac00 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub9de\ub294 \uad6c\uccb4\uc801\uc778 \uc870\uce58\ub97c \ucde8\ud560 \uc218 \uc788\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \uc628\ub77c\uc778 \uc815\ubcf4\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc694\uc57d\ud558\uac70\ub098, CRM \uae30\ub85d\uc744 \uc790\ub3d9\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud558\uac70\ub098, \uacfc\uac70 \uace0\uac1d \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \uc11c\ube44\uc2a4 \uc0ac\ub840\ub97c \ub354 \ube60\ub974\uac8c \ud574\uacb0\ud558\ub294 \ub4f1 \ub9de\ucda4\ud615 \ucf54\ud30c\uc77c\ub7ff \uc791\uc5c5\uc740 \uc5c5\ubb34 \ubc29\uc2dd\uc744 \ubcc0\ud654\uc2dc\ud0a4\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4 \ud300\uc740 \uc81c\ud488 \ub0b4 \uc0ac\uc6a9\uc790 \uc815\uc758 \uc791\uc5c5\uc778 \uc544\uc778\uc288\ud0c0\uc778 \ucf54\ud30c\uc77c\ub7ff\uc744 \ud1b5\ud574 \uc9c0\ub8e8\ud558\uc9c0\ub9cc \uaf2d \ud544\uc694\ud55c \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud560 \uc218 \uc788\ub294 \ub2e4\uc591\ud55c \uc774\uc6a9 \uc0ac\ub840\ub97c \ube0c\ub808\uc778\uc2a4\ud1a0\ubc0d\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc0ac\ub840\ub97c \ud1b5\ud574 \uc0dd\uc131\ud615 AI \ub300\ud654\ud615 \ube44\uc11c\ub97c \ud65c\uc6a9\ud574 \uc5ec\ub7ec\ubd84\uc758 \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc5b4\ub5bb\uac8c \uc644\uc804\ud788 \uc0c8\ub85c\uc6b4 \ubc29\uc2dd\uc73c\ub85c \uc791\uc5c5\ud560 \uc218 \uc788\ub294\uc9c0 \ud655\uc778\ud558\uc138\uc694.<\/p>\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">No.1 CRM \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \ucd5c\uc2e0 \ud2b8\ub80c\ub4dc \ub274\uc2a4\ub808\ud130<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\uc0c8\ub85c\uc6b4 \uc18c\uc2dd\uc744 \uac00\uc7a5 \uba3c\uc800 \ubc1b\uc544\ubcf4\uc138\uc694!<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/kr\/form\/other\/blog-newsletter\/\">\uad6c\ub3c5\ud558\uae30<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n<h2 id=\"1-tts\"> <span> 1. TTS(\ud14d\uc2a4\ud2b8 \uc74c\uc131 \ubcc0\ud658) \ucf54\ud30c\uc77c\ub7ff \uc791\uc5c5\uc744 \uc0ac\uc6a9\ud574 \uc601\uc5c5 \uc5f0\uacb0\uc744 \uac1c\uc778\ud654\ud558\uc138\uc694. <\/span> <\/h2>\n<p> \uc601\uc5c5 \ub2f4\ub2f9\uc790\uac00 \uac01\uac01\uc758 \uc7a0\uc7ac \uace0\uac1d\uc774\ub098 \uace0\uac1d\uc5d0\uac8c \uc74c\uc131 \uba54\uc2dc\uc9c0\ub97c \ub0a8\uae30\uac70\ub098, \uc74c\uc131 \uba54\ubaa8\ub97c \uae30\ub85d\ud558\ub824\uba74 \uc2dc\uac04\uc774 \ub9ce\uc774 \uc18c\uc694\ub429\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ub294 \uac1c\uc778\uc801\uc778 \uc5f0\uacb0\uc744 \ub9fa\ub294 \uc911\uc694\ud55c \ubc29\ubc95\uc785\ub2c8\ub2e4. \uc544\uc778\uc288\ud0c0\uc778 \ucf54\ud30c\uc77c\ub7ff\uc740 \uace0\uac1d \uad00\uacc4\uc5d0 \ub300\ud55c \ud3ec\uad04\uc801\uc778 \uc9c0\uc2dd\uc744 \uac00\uc9c0\uace0 \uc788\uc73c\ubbc0\ub85c \uc0ac\uc6a9\uc790 \uc815\uc758 \ucf54\ud30c\uc77c\ub7ff \uc791\uc5c5\uc744 \uc0dd\uc131\ud558\uc5ec \uc2dc\uac04\uc744 \uc808\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4: \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \uc77c\uc2dc \uc815\uc9c0\uc640 \uc8fc\uc694 \uac1c\uc778 \uc815\ubcf4\ub97c \ud3ec\ud568\ud558\ub294 \uc804\ud654 \uba54\uc2dc\uc9c0 \uc2a4\ud06c\ub9bd\ud2b8\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4. \uadf8 \uc2a4\ud06c\ub9bd\ud2b8\ub97c \uc74c\uc131\uc73c\ub85c \uacf5\uc720 \uac00\ub2a5\ud55c \uc624\ub514\uc624 \ud074\ub9bd\uc73c\ub85c \uc804\ud658\ud569\ub2c8\ub2e4. \uadf8 \ub2e4\uc74c \uba54\uc2dc\uc9c0\ub97c \uc801\uc808\ud55c \uace0\uac1d\uc5d0\uac8c \ub0a8\uae38 \uc218 \uc788\ub294 \uae30\ud68c\ub97c \ud0d0\uc0c9\ud569\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uacfc\uc815\uc774 \ub9e4\uc6b0 \uc9e7\uc740 \uc2dc\uac04 \ub0b4\uc5d0 \uc774\ub8e8\uc5b4\uc9c0\ubbc0\ub85c \uace0\uac1d\uacfc\uc758 \uad00\uacc4 \uad6c\ucd95\uc5d0 \ub354\uc6b1 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n<p> <img decoding=\"async\" alt=\"\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/S1.webp?strip=all&#038;quality=95\"><\/img> <\/p>\n<h2 id=\"2\"> <span> 2. \uc720\uc0ac\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uc0ac\ub840\ub97c \uc77c\uad04 \ucc98\ub9ac\ud558\uc5ec \ud574\uacb0 \uc18d\ub3c4\ub97c \ub192\uc774\uc138\uc694. <\/span> <\/h2>\n<p> \uace0\uac1d \uc11c\ube44\uc2a4 \ubb38\uc81c\ub97c \ube60\ub974\uac8c \ud574\uacb0\ud558\ub294 \uac00\uc7a5 \uc88b\uc740 \ubc29\ubc95\uc740 \uacfc\uac70\uc758 \uc131\uacf5\uc801\uc778 \ub300\uc751 \uc0ac\ub840\ub97c \ub2f5\uc2b5\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc6d0\uc740 \uc81c\ub54c \ube60\ub974\uac8c \uc720\uc0ac\ud55c \uc0ac\ub840\ub97c \ucc3e\uc544 IT \uc2dc\uc2a4\ud15c(\ub610\ub294 CRM)\uc5d0\uc11c \uc801\uc808\ud55c \uc815\ubcf4\ub97c \uac80\uc0c9\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \uacaa\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uc0ac\uc6a9\uc790 \uc815\uc758 \ucf54\ud30c\uc77c\ub7ff \uc791\uc5c5\uc744 \uc0ac\uc6a9\ud558\uba74 \ub370\uc774\ud130 \ud074\ub77c\uc6b0\ub4dc \ubca1\ud130 \ub370\uc774\ud130\ubca0\uc774\uc2a4\ub97c \uc774\uc6a9\ud574 \ubaa8\ub4e0 \uc0ac\ub840\ub97c \ube60\ub974\uac8c \uc0c9\uc778\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \ud504\ub86c\ud504\ud2b8 \ube4c\ub354\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \ub9de\ucda4\ud615 \ud504\ub86c\ud504\ud2b8 \ud15c\ud50c\ub9bf\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc758\ubbf8\uc801\uc73c\ub85c \uc720\uc0ac\ud55c \uc0ac\ub840\uc640 \ud574\uacb0 \ubc29\ubc95\uc744 \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc6d0\uc740 \uc774\ub7ec\ud55c AI \ube44\uc11c\uc758 \ub3c4\uc6c0\uc73c\ub85c \uc2e4\uc2dc\uac04\uc73c\ub85c \uadf8 \uc790\ub9ac\uc5d0\uc11c \ubb38\uc81c\ub97c \ud574\uacb0\ud568\uc73c\ub85c\uc368 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n<h2 id=\"3\"> <span> 3. \ud1b5\uc2e0 \uc11c\ube44\uc2a4 \ucf5c\uc13c\ud130\uc5d0 \ub300\ud55c \uc8fc\uc694 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc138\uc694. <\/span> <\/h2>\n<p> \ud1b5\uc2e0 \uc694\uae08\uc758 \uac11\uc791\uc2a4\ub7ec\uc6b4 \uc778\uc0c1\uc740 \uc11c\ube44\uc2a4 \ucf5c\uc13c\ud130\uc758 \ucf5c\uc774 \ud3ed\uc8fc\ud558\ub294 \uc8fc\uc694 \uc6d0\uc778\uc785\ub2c8\ub2e4. \ud1b5\uc2e0 \uc11c\ube44\uc2a4 \ucf5c\uc13c\ud130\uc758 \uac00\uc7a5 \ub9ce\uc740 \uc9c8\ubb38\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4: \uc694\uae08\uc774 \uc65c \uc778\uc0c1\ub418\uc5c8\ub098\uc694? \uc544\uc778\uc288\ud0c0\uc778 \ucf54\ud30c\uc77c\ub7ff \uc0ac\uc6a9\uc790 \uc815\uc758 \uc791\uc5c5\uc744 \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uace0\uac1d\uc758 \uccad\uad6c\uc11c\uac00 \ubcc0\uacbd\ub41c \uc815\ud655\ud55c \uc2dc\uc810\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ubd84\uc11d\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc774 \ub3c4\uad6c\ub97c \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \ubcc0\uacbd \uc0ac\ud56d\uc744 \uc124\uba85\ud558\ub294 \uc2a4\ud06c\ub9bd\ud2b8\ub97c \ub9cc\ub4e4 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc694\uae08 \uae09\ub4f1\uc73c\ub85c \uc778\ud574 \uace0\uac1d \ubb38\uc758 \uc804\ud654\uac00 \ud3ed\uc8fc\ud560 \ub54c \ube44\uc988\ub2c8\uc2a4\uc758 \ud22c\uba85\uc131, \uc815\ud655\uc131, \ud574\uacb0 \ub2a5\ub825, \uc2e0\ub8b0\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n<p> <img decoding=\"async\" alt=\"\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/S2.png?strip=all&#038;quality=95\"><\/img> <\/p>\n<h2 id=\"4-crm\"> <span> 4. \uc0ac\uc6a9\uc790 \uc815\uc758 \ucf54\ud30c\uc77c\ub7ff \uc791\uc5c5\uc744 \uacb0\ud569\ud574 CRM \uae30\ub85d\uc744 \uc989\uc2dc \uc0dd\uc131\ud558\uace0 \uc5c5\ub370\uc774\ud2b8\ud558\uc138\uc694. <\/span> <\/h2>\n<p>AI \ube44\uc11c\uc5d0\uac8c \uc544\uce68 \ud68c\uc758\uc5d0 \ub300\ud574 \uc54c\ub824\uc8fc\uace0, \uc790\ub3d9\uc73c\ub85c CRM\uc5d0 \uae30\ub85d\uc744 \uc5c5\ub370\uc774\ud2b8\ud558\uace0 \uc0dd\uc131\ud558\ub3c4\ub85d \ud560 \uc218 \uc788\ub2e4\uba74 \uc5b4\ub5a8\uae4c\uc694? \ub2f4\ub2f9\uc790\uc758 \uafc8\uc774 \uc2e4\ud604\ub418\ub294 \uac83 \uac19\uc8e0? \uc0ac\uc6a9\uc790 \uc815\uc758 \uc791\uc5c5\uc744 \ud1b5\ud574 \uc74c\uc131\uc73c\ub85c \ub179\uc74c\ub41c \ud68c\uc758 \uc694\uc57d \ub0b4\uc6a9\uc744 \uc5ec\ub7ec \uac1c\uc758 \uc5c5\ub370\uc774\ud2b8\ub418\uace0 \uc0c8\ub85c\uc6b4 CRM \uae30\ub85d\uc73c\ub85c \uc27d\uac8c \uc804\ud658\ud558\uc138\uc694. \uadf8\ub7f0 \ub2e4\uc74c \uc774\ub7ec\ud55c \uae30\ub85d\uc5d0 \ub300\ud654\ud615\uc73c\ub85c \uc811\uadfc\ud558\uace0 \ub610 \uac80\uc0c9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4 \ud310\ub9e4\uc790\uac00 &#8220;\uc544\uc778\uc288\ud0c0\uc778, \uc774 \uae30\uc5c5\uc758 \ucd5c\uadfc \ud68c\uc758\uc5d0\uc11c \ub2e4\uc74c \ub2e8\uacc4\ub85c \ub17c\uc758\ub41c \uac83\uc740 \ubb34\uc5c7\uc778\uac00\uc694?&#8221;\ub77c\uace0 \uc9c8\ubb38\ud569\ub2c8\ub2e4. \uadf8\ub7ec\uba74 \uc55e\uc73c\ub85c \uc9d1\uc911\ud574\uc57c \ud560 \uc0ac\ud56d\uacfc \ub2e4\uc74c\uc5d0 \ud574\uc57c \ud560 \uc77c\uc744 \uc54c\ub824\uc8fc\ub294 \ub2f5\ubcc0\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p> <img decoding=\"async\" alt=\"\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/S3.png?strip=all&#038;quality=95\"><\/img> <\/p>\n<p> <span> \u201cAI\ub294 \uc0c1\ub2f4\uc6d0\uc774 \uace0\uac1d\uacfc \uc870\uc9c1\uc744 \uc704\ud574 \uc62c\ubc14\ub978 \uc18c\ud1b5\uc744 \ud558\ub294 \ub370 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.\u201d <\/span> <\/p>\n<p> <span> &#8211; \uc544\ubbf8\ub974 \ub9c8\uc990\ub808\uc2dc, \uc804\ubb34 \uc774\uc0ac \uacb8 \uc740\ud589 \uc0b0\uc5c5 \uace0\ubb38, \uc138\uc77c\uc988\ud3ec\uc2a4 <\/span> <\/p>\n<h2 id=\"5\"> <span> 5. \uace0\uac1d \uad00\ub828 \uc18d\ubcf4\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc694\uc57d\ud558\uc138\uc694. <\/span> <\/h2>\n<p> \uace0\uac1d\uacfc \uace0\uac1d\uc0ac\uc5d0 \ub300\ud55c \ucd5c\uc2e0 \uc815\ubcf4\ub97c \ud30c\uc545\ud558\ub294 \uac83\uc740 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \ub274\uc2a4\ud53c\ub4dc \uc0ac\uc774\ud2b8\uc5d0 \uc5f0\uacb0\ub41c \uc0ac\uc6a9\uc790 \uc815\uc758 \ucf54\ud30c\uc77c\ub7ff \uc791\uc5c5\uc744 \uc0ac\uc6a9\ud558\uba74 \uc774\ub7ec\ud55c \uc791\uc5c5\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \ube44\uc11c\ub294 \uace0\uac1d\uc744 \uc704\ud574 \uc6f9\uc0c1\uc758 \ub274\uc2a4 \uc18c\uc2a4\uc640 \ube14\ub85c\uadf8\uc5d0\uc11c \ucd5c\uc2e0 \uae30\uc0ac\uc640 \uc18d\ubcf4 \ud5e4\ub4dc\ub77c\uc778\uc744 \uac00\uc838\uc640 \uc694\uc810\uc744 \uc5c5\ub370\uc774\ud2b8\ud574 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc989, \uace0\uac1d\uc5d0\uac8c \ubb34\uc2a8 \uc77c\uc774 \uc77c\uc5b4\ub098\uace0 \uc788\ub294\uc9c0 \ud30c\uc545\ud560 \uc218 \uc788\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uace0\uac1d\uc744 \uc704\ud574 \uc77c\ud560 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \ubc29\ubc95\ub3c4 \uc81c\uacf5\ud569\ub2c8\ub2e4. <\/p>\n<h2 id=\"6\"> <span> 6. \uc720\ud29c\ube0c\uc640 \uc6f9\uc0ac\uc774\ud2b8 \ucf58\ud150\uce20\ub97c \uac80\uc0c9 \ubc0f \uc694\uc57d\ud558\uc138\uc694. <\/span> <\/h2>\n<p> \ub274\uc2a4 \uc18d\ubcf4\ub97c \uc694\uc57d\ud558\ub294 \uac83\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c, AI \ube44\uc11c\ub97c \ud1b5\ud574 \uc720\ud29c\ube0c\uc640 \uc6f9\uc0ac\uc774\ud2b8\ub97c \uac80\uc0c9\ud558\uace0 \uc694\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc778\uc288\ud0c0\uc778 \ucf54\ud30c\uc77c\ub7ff\uc740 \uc544\uc9c1 \uc6f9\uc0ac\uc774\ud2b8\uc640 \uc720\ud29c\ube0c \ub3d9\uc601\uc0c1\uc744 \ubc14\ub85c \uac80\uc0c9\ud560 \uc218\ub294 \uc5c6\uc9c0\ub9cc, \uc0ac\uc6a9\uc790 \uc815\uc758 \ucf54\ud30c\uc77c\ub7ff \uc791\uc5c5\uc744 \uc0dd\uc131\ud574 \uc720\ud29c\ube0c\ub098 \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c \ub300\ubcf8\uc744 \uac80\uc0c9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub97c \uc694\uc57d\ud574 \uc911\uc694\ud55c \uc815\ubcf4\ub97c \ube60\ub974\uac8c \uc77d\uc744 \uc218 \uc788\ub3c4\ub85d \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n<h2 id=\"7-ai\"> <span> 7. AI \uae30\ubc18\uc758 \uc815\ubc00\ud55c \uc601\uc5c5 \uc9c0\uc6d0\uc73c\ub85c \uc601\uc5c5 \uc9c0\uc6d0\uc744 \ud601\uc2e0\ud558\uc138\uc694. <\/span> <\/h2>\n<p> \ub9ac\ub4dc\ub97c \uac80\uc99d\ud558\uace0, \uc601\uc5c5 \ubbf8\ud305\uc744 \uc900\ube44\ud558\uace0, \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uba54\uc2dc\uc9c0\ub97c \uc720\uc9c0\ud558\ub294 \uac83\uc740 \ub9ce\uc740 \uc77c\uc744 \ucc98\ub9ac\ud574\uc57c \ud558\ub294 \ubcf5\uc7a1\ud55c \uc77c\uc785\ub2c8\ub2e4. \uc0ac\uc6a9\uc790 \uc815\uc758 \ucf54\ud30c\uc77c\ub7ff \uc791\uc5c5\uc744 \ud1b5\ud574 \uc5ec\ub7ec\ubd84\uc758 \uc6b0\uc218 \ud310\ub9e4\uc790\uac00 \uc790\ub791\uc2a4\ub7ec\uc6cc\ud560 \ub9cc\ud55c \uc81c\ud488 \ucd94\ucc9c\uc744 \uc0dd\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc791\uc5c5\uc740 \ud0c0\uac9f \uace0\uac1d\uc5d0\uac8c \uae30\ud68c\uc758 \uc140\ub9c1 \ud3ec\uc778\ud2b8\ub97c \uc0dd\uc131\ud558\ubbc0\ub85c \ud300\uc6d0\uc5d0\uac8c \uc601\uc5c5 \uc804\ub7b5\uc744 \uac04\uacb0\ud558\uac8c \uc124\uba85\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \ud30c\uc545\ud558\uace0 \uc801\uc808\ud55c \uac00\uce58 \uc81c\uc548\uc744 \ud1b5\ud574 \uc81c\ud488\uc744 \uc804\ub7b5\uc801\uc73c\ub85c \ud310\ub9e4\ud560 \uc218 \uc788\ub3c4\ub85d \ub9cc\ub4ed\ub2c8\ub2e4. \ub2e4\uc2dc \ub9d0\ud574 \ud2b9\uc815 \uc720\ud615\uc758 \uace0\uac1d\uacfc \uace0\uac1d\uc0ac\uc5d0 \ud2b9\uc815 \uc81c\ud488\uc744 \ucd94\ucc9c\ud558\ub294 \uc774\uc720\ub97c \uc124\uba85\ud568\uc73c\ub85c\uc368 \uc81c\ud488\uc744 \uc815\ud655\ud55c \uacf3\uc5d0 \ud310\ub9e4\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4. <\/p>\n<h2 id=\"8\"> <span> 8. \uc5b4\ub514\uc5d0 \uc9d1\uc911\ud560\uc9c0 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud558\uc138\uc694. <\/span> <\/h2>\n<p> \ud560 \uc77c \ubaa9\ub85d\uc774 \ub108\ubb34 \ub9ce\uc544 \uac70\uae30\uc5d0 \uc555\ub3c4\ub418\uc5b4 \uc5b4\ub514\uc11c\ubd80\ud130 \uc2dc\uc791\ud574\uc57c \ud560\uc9c0 \ubab0\ub77c \ub2f9\ud669\ud558\uae30 \uc27d\uc2b5\ub2c8\ub2e4. \uc774\ub54c \uc0ac\uc6a9\uc790 \uc815\uc758 \ucf54\ud30c\uc77c\ub7ff \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uba74 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud558\uace0 \uc5b4\ub5a4 \uae30\ud68c\uac00 \uac00\uc7a5 \ud070 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294\uc9c0 \uc815\ud655\ud788 \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc774 \uc0ac\uc6a9\uc790 \uc815\uc758 \uc791\uc5c5\uc740 CRM\uc758 \ubaa8\ub4e0 \uace0\uac1d \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \uc9d1\uc911\ud574\uc57c \ud560 \uc791\uc5c5\uc744 \ucd94\ucc9c\ud558\ubbc0\ub85c, \uc5ec\ub7ec\ubd84\uc758 \uadc0\uc911\ud55c \uc2dc\uac04\uc744 \ucd5c\ub300\ud55c \ud6a8\uc728\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \uc0dd\uac01\ud574 \ubcf4\uc138\uc694: \uc624\ub298 \uac00\uc7a5 \uc911\uc694\ud55c \uac70\ub798\ub97c \uc131\uc0ac\uc2dc\ud0a4\uba74 \ub2f9\uc7a5 \uc131\uacfc\ub97c \uac70\ub458 \uc218 \uc788\uace0, \uc7a5\uae30\uc801\uc73c\ub85c \uc5ec\ub7ec\ubd84\uc758 \uc0b6\uacfc \ube44\uc988\ub2c8\uc2a4\uc5d0 \uae0d\uc815\uc801\uc778 \ud6a8\uacfc\ub97c \uac00\uc838\uc62c \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n<p> <img decoding=\"async\" alt=\"\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/S4.png?strip=all&#038;quality=95\"><\/img> <\/p>\n<h2 id=\"9-it\"> <span> 9. \uc804\uccb4 IT \uc2dc\uc2a4\ud15c\uacfc \ub300\ud654 \ud615\ud0dc\ub85c \uc0c1\ud638\uc791\uc6a9 \ud558\uc138\uc694. <\/span> <\/h2>\n<p> \uace0\uac1d \ub370\uc774\ud130\uac00 \uc2dc\uc2a4\ud15c\uc5d0 \uac07\ud600 \uc788\uac70\ub098 \uace0\ub9bd\ub418\uc5b4 \uc788\uac70\ub098 \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc5d0 \ud769\uc5b4\uc838 \uc788\ub2e4\uace0 \ud574\ubd05\uc2dc\ub2e4. \uc5b4\ub5bb\uac8c \ud558\uba74 \uae30\uc220\ud300\uc774 \uc544\ub2cc \ud300\uc744 \ud3ec\ud568\ud574 \uc0ac\ub0b4 \ub2e4\uc591\ud55c \ud300\uc5d0\uc11c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud560 \uc218 \uc788\uc744\uae4c\uc694? \uc608\uc2dc\ub97c \ub4e4\uc5b4 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \ud310\ub9e4\uc790\uac00 \ubbf8\ud305\uc744 \uc131\uacf5\uc801\uc73c\ub85c \ub05d\ub0b8 \ud6c4 \uad6c\ub9e4 \uc8fc\ubb38\uc11c\ub97c \uc0dd\uc131\ud574\uc57c \ud558\ub294\ub370, \uadf8\uac83\uc774 \ub808\uac70\uc2dc \uc11c\ub4dc\ud30c\ud2f0 \uc2dc\uc2a4\ud15c\uc5d0 \uc788\uc5b4\uc11c \uc7ac\ubb34\ud300\ub9cc \uc27d\uac8c \uc811\uadfc\ud560 \uc218 \uc788\ub294 \uc0c1\ud669\uc785\ub2c8\ub2e4. \uc774\uc81c \uc774\ub7ec\ud55c \ub370\uc774\ud130 \ud1b5\ud569\uc744 \uc0ac\uc6a9\uc790 \uc815\uc758 \ucf54\ud30c\uc77c\ub7ff \uc791\uc5c5\uc73c\ub85c \uc804\ud658\ud558\uc5ec \uc544\uc778\uc288\ud0c0\uc778 \ucf54\ud30c\uc77c\ub7ff\uc5d0\uac8c \uc218\ud589\ud574\uc57c \ud560 \uc791\uc5c5\uc744 \uc54c\ub824\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ud310\ub9e4\uc790\ub294 AI \ube44\uc11c\uc5d0\uac8c \uc774\ub807\uac8c \ub9d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. &#8220;\uc544\uc778\uc288\ud0c0\uc778, &#8216;\uc774 \uace0\uac1d&#8217;\uc744 \uc704\ud574 &#8216;\uc774 \uc218\ub7c9&#8217;\uc758 \ud488\ubaa9\uc5d0 \ub300\ud55c \uad6c\ub9e4 \uc8fc\ubb38\uc11c(PO)\ub97c \uc0dd\uc131\ud558\uace0, &#8216;\uc774 \uacac\uc801 \ub9c8\uac10\uc77c&#8217; \uc774\uc804\uc5d0 \uad6c\ub9e4\ud558\uba74 x% \ud560\uc778\ud574 \uc8fc\ub294 \uc635\uc158\uc744 \ucd94\uac00\ud560 \uc218 \uc788\ub098\uc694?&#8221; \uc774\ub7ec\ud55c \ubc29\uc2dd\uc744 \ud1b5\ud574 \uc791\uc5c5\uc744 \uc989\uc2dc \ud68c\uc0ac \uc804\uccb4\uc5d0 \uc804\ub2ec\ud558\uace0 \uc2e4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6d0\ub798\ub300\ub85c\ub77c\uba74 \ucc98\ub9ac\ud558\ub294 \ub370 \ub9ce\uc740 \uc2dc\uac04\uacfc \ub178\ub825\uc774 \ud544\uc694\ud558\uace0 \ud300 \uac04\uc5d0 \ubd88\ud544\uc694\ud558\uac8c \uc654\ub2e4 \uac14\ub2e4 \ud574\uc57c \ud588\ub358 \uc791\uc5c5\uc774\uc8e0. <\/p>\n<h2> <span> \uc0ac\uc6a9\uc790 \uc815\uc758 \ucf54\ud30c\uc77c\ub7ff \uc791\uc5c5\uc5d0\ub294 \uc218\ub9ce\uc740 \uc7a0\uc7ac\ub825\uc774 \uc788\uc2b5\ub2c8\ub2e4. <\/span> <\/h2>\n<p> \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uc758 \uc790\ub3d9\ud654\ubd80\ud130 \uc2ec\uce35\uc801\uc778 \uc778\uc0ac\uc774\ud2b8 \uc81c\uacf5\uae4c\uc9c0, \uc0ac\uc6a9\uc790 \uc815\uc758 \ucf54\ud30c\uc77c\ub7ff \uc791\uc5c5\uc758 \uc7a0\uc7ac\uc801 \ud65c\uc6a9 \ubc94\uc704\ub294 \ub9e4\uc6b0 \ub2e4\uc591\ud558\uace0 \uad11\ubc94\uc704\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c AI \ube44\uc11c \uae30\ub2a5\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ud0d0\uc0c9\ud558\uace0 \uac1c\ubc1c\ud574 \ub098\uac00\uba74\uc11c, \ubbf8\ub798\uc758 \uc77c\uc740 \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud574\uc9c0\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \uc9c4\ud654\ud560 \uac83\uc785\ub2c8\ub2e4. <\/p>","protected":false},"excerpt":{"rendered":"<p>\ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 AI\ub97c \uc801\uc6a9\ud558\ub294 \uc0ac\uc6a9\uc790 \uc815\uc758 \ucf54\ud30c\uc77c\ub7ff \uc791\uc5c5\uc744 \uc0ac\uc6a9\ud558\uba74 \ub354 \uc9e7\uc740 \uc2dc\uac04\uc5d0 \ub354 \ub9ce\uc740 \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc778\uc288\ud0c0\uc778 \ucf54\ud30c\uc77c\ub7ff\uc744 \ud1b5\ud574 \uc601\uc5c5 \ubc29\uc2dd\uc744 \ud6a8\uc728\ud654\ud558\uc5ec \uc218\uc775\uc131\uc744 \ub192\uc774\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc5bb\uc73c\uc138\uc694. \ub610\ud55c \uace0\uac1d \uad00\ub828 \uc778\uc0ac\uc774\ud2b8\ub97c&hellip;<\/p>\n","protected":false},"author":1,"featured_media":269,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[],"coauthors":[8],"class_list":["post-274","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AI \ube44\uc11c\uac00 \uc5c5\ubb34 \ud6a8\uc728 \ud5a5\uc0c1\uc5d0 \ub3c4\uc6c0\uc744 \uc8fc\ub294 9\uac00\uc9c0 \ubc29\ubc95- \uc138\uc77c\uc988\ud3ec\uc2a4 - Salesforce<\/title>\n<meta name=\"description\" content=\"\uc6b0\ub9ac \ud68c\uc0ac\ub9cc\uc758 AI \ube44\uc11c\ub97c \ub9cc\ub4e4\uace0 \uc2f6\ub2e4\uba74? &#039;\ucee4\uc2a4\ud140 \ucf54\ud30c\uc77c\ub7ff \uc561\uc158(Custom Copilot Actions)&#039;\uc73c\ub85c AI\uc758 \uae30\ub2a5\uc744 \ubb34\ud55c\ub300\ub85c \ud655\uc7a5\ud558\uc138\uc694. 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