{"id":3383,"date":"2026-04-15T10:37:58","date_gmt":"2026-04-15T01:37:58","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=3383"},"modified":"2026-04-15T10:38:59","modified_gmt":"2026-04-15T01:38:59","slug":"slackbot-agentic-enterprise","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/slackbot-agentic-enterprise\/","title":{"rendered":"\uc138\uc77c\uc988\ud3ec\uc2a4, \ub9de\ucda4\ud615 AI \uc5d0\uc774\uc804\ud2b8 \u2018\uc2ac\ub799\ubd07\u2019 \uad6d\ub0b4 \uccab \uacf5\uac1c"},"content":{"rendered":"\n

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\uc138\uc77c\uc988\ud3ec\uc2a4, \uae30\uc790\uac04\ub2f4\ud68c\uc11c \uc2ac\ub799\ubd07 \uad6d\ub0b4 \uccab \uacf5\uac1c\u2026 \ube44\uc988\ub2c8\uc2a4 \ub9e5\ub77d \uae30\ubc18\uc758 \ub9de\ucda4\ud615 AI \uc5d0\uc774\uc804\ud2b8\ub85c \uc9c4\ud654<\/em><\/p>\n\n\n\n

\uc2ac\ub799, \uc0ac\ub78c\u00b7\uc5d0\uc774\uc804\ud2b8\u00b7\ub370\uc774\ud130\u00b7\ube44\uc988\ub2c8\uc2a4\uac00 \uc5f0\uacb0\ub418\ub294 \u2018\uc5d0\uc774\uc804\ud2f1 \uc5c5\ubb34 \uc6b4\uc601\uccb4\uc81c\u2019\ub85c\uc11c\uc758 \uc5ed\ud560 \uac15\ud654<\/em><\/p>\n\n\n\n

\uc138\uc77c\uc988\ud3ec\uc2a4, \uc2e0\ub8b0 \uae30\ubc18\uc758 \u2018\uc5d0\uc774\uc804\ud2f1 \uc5d4\ud130\ud504\ub77c\uc774\uc988\u2019 \uc544\ud0a4\ud14d\ucc98 \ud1b5\ud574 \uad6d\ub0b4 \uae30\uc5c5\uc758 AX \uac00\uc18d\ud654 \uc9c0\uc6d0 \ubaa9\ud45c<\/em><\/p>\n\n\n\n

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2026\ub144 4\uc6d4 8\uc77c(\uc218)<\/strong> \u2013 \uc804 \uc138\uacc4 AI CRM \uc2dc\uc7a5\uc744 \uc120\ub3c4\ud558\uace0 \uc788\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 4\uc6d4 8\uc77c(\uc218) \ucf58\ub798\ub4dc \uc11c\uc6b8 \ud638\ud154\uc5d0\uc11c \uc5f4\ub9b0 \uae30\uc790\uac04\ub2f4\ud68c\uc5d0\uc11c \ub9de\ucda4\ud615 AI \uc5d0\uc774\uc804\ud2b8 \u2018\uc2ac\ub799\ubd07(Slackbot)<\/a>\u2019\uc744 \uad6d\ub0b4\uc5d0 \uacf5\uac1c\ud558\uace0, \uc2ac\ub799\uc744 \uc911\uc2ec\uc73c\ub85c \ud55c \u2018\uc5d0\uc774\uc804\ud2f1 \uc5d4\ud130\ud504\ub77c\uc774\uc988(Agentic Enterprise)\u2019 \ube44\uc804\uacfc \ud601\uc2e0 \uc804\ub7b5\uc744 \uc81c\uc2dc\ud588\ub2e4.<\/p>\n\n\n\n

\uc774\ub0a0 \uc138\uc77c\uc988\ud3ec\uc2a4 \ucf54\ub9ac\uc544 \ubc15\uc138\uc9c4 \ub300\ud45c\ub294 \uc2ac\ub799<\/a>\uc744 \uc0ac\ub78c\uacfc AI \uc5d0\uc774\uc804\ud2b8, \ub370\uc774\ud130\uac00 \uc5f0\uacb0\ub418\ub294 \u2018\uc5d0\uc774\uc804\ud2f1 \uc5c5\ubb34 \uc6b4\uc601\uccb4\uc81c(Agentic Work OS)\u2019\ub85c \uc815\uc758\ud588\ub2e4. \uc774\ubc88 \uc2ac\ub799\ubd07 \ucd9c\uc2dc \uc774\ud6c4, \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uc5c5\ubb34\uc640 \ube44\uc988\ub2c8\uc2a4 \ub9e5\ub77d\uc744 \uc774\ud574\ud558\ub294 AI \uc5d0\uc774\uc804\ud2b8, \uc2ac\ub799\ubd07(Slackbot)\uc744 \uae30\ubc18\uc73c\ub85c \uc778\uac04\uacfc AI \uc5d0\uc774\uc804\ud2b8\uac00 \uacf5\uc874\ud558\uba70 \uc720\uae30\uc801\uc73c\ub85c \ud611\uc5c5\ud558\ub294 \u2018\uc5d0\uc774\uc804\ud2f1 \uc5d4\ud130\ud504\ub77c\uc774\uc988\u2019\ub85c\uc758 \uc804\ud658\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud55c \uc5ed\ub7c9\uc744 \uc9c0\uc18d \uac15\ud654\ud574 \ub098\uac08 \ubc29\uce68\uc774\ub2e4.<\/p>\n\n\n\n

\uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0 \ub530\ub974\uba74 \uc2ac\ub799\ubd07\uc740 \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \ub370\uc774\ud130 \ud30c\uc6b4\ub370\uc774\uc158<\/a>(\ub370\uc774\ud130 360, \uc778\ud3ec\ub9e4\ud2f0\uce74, \ubbac\uc18c\ud504\ud2b8, \ud0dc\ube14\ub85c \ud1b5\uce6d)\uc744 \uae30\ubc18\uc73c\ub85c \uc2ac\ub799 \ub0b4 \ucd95\uc801\ub41c \uc0ac\ub78c, \uc5d0\uc774\uc804\ud2b8, \uc5c5\ubb34 \ub4f1\uc744 \ud3ec\ud568\ud55c \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4 \ub370\uc774\ud130\ub97c \ubc14\ud0d5\uc73c\ub85c \uc0ac\uc6a9\uc790\uc758 \uc870\uc9c1 \ub0b4 \uc5ed\ud560\uacfc \ud2b9\uc131\uc5d0 \ub530\ub978 \ub9de\ucda4\ud615 \ube44\uc11c\uc774\uc790 \ub3d9\ub8cc \uc5ed\ud560\uc744 \uc218\ud589\ud55c\ub2e4.<\/p>\n\n\n\n

\ub300\ud45c\uc801\uc73c\ub85c \uc2ac\ub799\ubd07\uc740 \uc5c5\ubb34 \uc2e4\ud589\ub825\uc744 \ub192\uc774\ub294 \ub2e4\uc591\ud55c \uae30\ub2a5\uc744 \uc81c\uacf5\ud55c\ub2e4. \ud68c\uc758 \ub0b4\uc6a9\uc744 \uc790\ub3d9\uc73c\ub85c \uae30\ub85d\u00b7\uc694\uc57d\ud558\ub294 \u2018\ubbf8\ud305 \uc778\ud154\ub9ac\uc804\uc2a4\u2019 \uae30\ub2a5\uc740 \uc138\uc77c\uc988\ud3ec\uc2a4 CRM\uacfc \uc5f0\uacc4\ud574 \uace0\uac1d \ub9de\ucda4\ud615 \ud6c4\uc18d \uc2e4\ud589 \uacfc\uc81c\ub97c \uc5f0\uacb0\ud558\uba70, \u2018AI \uc2a4\ud0ac\u2019 \uae30\ub2a5\uc740 \ubc18\ubcf5 \uc5c5\ubb34\ub97c \ud45c\uc900\ud654\ud574 \uc9c1\ubb34\ubcc4 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \uc6b4\uc601\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \u2018\ub370\uc2a4\ud06c\ud1b1 \uc5b4\uc2dc\uc2a4\ud134\ud2b8\u2019 \uc5ed\uc2dc \uc5ec\ub7ec \uc5c5\ubb34\uc6a9 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0\uc11c \ud544\uc694\ud55c \uc5c5\ubb34\ub97c \ub2e8\uc77c \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ub0b4\uc5d0\uc11c \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294\ub2e4.<\/p>\n\n\n\n

\ub098\uc544\uac00 \uc2ac\ub799\ubd07\uc740 \ub2e4\uc591\ud55c \uc5d0\uc774\uc804\ud2b8\uc640 \uc571, \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 AI CRM \uc804\ubc18\uc5d0 \uac78\uccd0 \ubaa8\ub4e0 \uc5c5\ubb34\ub97c \ud558\ub098\uc758 \ub300\ud654\ud615 \uc778\ud130\ud398\uc774\uc2a4\ub85c \ud1b5\ud569 \ubc0f \uc5f0\uacb0\ud55c\ub2e4. \ubcc4\ub3c4\uc758 \ub370\uc774\ud130 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uc5c6\uc774\ub3c4 \uc2ac\ub799 \ub0b4\uc5d0\uc11c \uc601\uc5c5 \uae30\ud68c \uc5c5\ub370\uc774\ud2b8\uc640 \uc5f0\ub77d\ucc98 \ubc0f \ud1b5\ud654 \uc774\ub825 \uad00\ub9ac, \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790 \ubc30\uc815 \ub4f1 \uc8fc\uc694 \uc5c5\ubb34\ub97c \ubc14\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\uc73c\uba70, \ub525 \ub9ac\uc11c\uce58\uc640 \uc74c\uc131 \uc785\ub825\uc5d0 \ub354\ud574 \uc0ac\uc6a9\uc790\uc758 \uc5c5\ubb34 \ubc29\uc2dd\uc744 \ud559\uc2b5 \ubc0f \uae30\uc5b5\ud558\ub294 \uba54\ubaa8\ub9ac \uae30\ub2a5\uae4c\uc9c0 \ub354\ud574\uc838 \uc0ac\uc6a9\uc790\uc758 \ud2b9\uc131\uc744 \ubc18\uc601\ud55c \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\ub3c4 \uac00\ub2a5\ud558\ub2e4.<\/p>\n\n\n\n

\uc774\uc678\uc5d0\ub3c4 \uc870\uc9c1 \ub0b4 \ubaa8\ub4e0 \uc5d0\uc774\uc804\ud2b8\uc640 \uc571\uc744 \ud1b5\ud569\ud558\ub294 \u2018MCP \ud074\ub77c\uc774\uc5b8\ud2b8\u2019 \uae30\ub2a5\ub3c4 \uacf5\uac1c\ub410\ub2e4. \uc2ac\ub799\ubd07\uc740 \uc0ac\uc6a9\uc790\uc758 \uad8c\ud55c\uc5d0 \ub530\ub77c \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4<\/a>\uc640 \uc81c3\uc790 \uc5d0\uc774\uc804\ud2b8\ub97c \ud3ec\ud568\ud55c \uae30\uc5c5 \ub0b4 \ubaa8\ub4e0 \uc5d0\uc774\uc804\ud2b8\uc640 \uc571\uc5d0 \uc811\uadfc \ubc0f \ud65c\uc6a9\ud558\ub294 \uac83\uc774 \uac00\ub2a5\ud558\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0 \ub530\ub974\uba74 \uc0ac\uc6a9\uc790\ub294 \uc2ac\ub799 \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4(2,600\uac1c \uc774\uc0c1)\uc640 \uc138\uc77c\uc988\ud3ec\uc2a4 \uc571\uc775\uc2a4\uccb4\uc778\uc9c0(6,000\uac1c \uc774\uc0c1)\uc5d0 \uc874\uc7ac\ud558\ub294 \ub2e4\uc591\ud55c \uc571\uacfc \uc5d0\uc774\uc804\ud2b8\ub97c \uc989\uc2dc \uc5f0\ub3d9 \ubc0f \ud65c\uc6a9\ud560 \uc218 \uc788\ub2e4.<\/p>\n\n\n\n

\ub2f9\uc77c \uc9c4\ud589\ub41c \ud328\ub110 \uc138\uc158\uc5d0\uc11c\ub294 \ub2f9\uadfc\ub9c8\ucf13\uacfc \uc6b0\uc544\ud55c\ud615\uc81c\ub4e4(\ubc30\ub2ec\uc758\ubbfc\uc871)\uc758 \uad00\uacc4\uc790\uac00 \uc9c1\uc811 \ub4f1\ub2e8\ud558\uc5ec \uc2ac\ub799\uc744 \ud1b5\ud55c \uc2e4\uc9c8\uc801\uc778 \uc5c5\ubb34 \ud601\uc2e0 \uc0ac\ub840\ub97c \uacf5\uc720\ud558\uba70 \ud070 \uc8fc\ubaa9\uc744 \ubc1b\uc558\ub2e4. \uc124\ub9bd \ucd08\uae30\ubd80\ud130 \uc2ac\ub799\uc744 \ub3c4\uc785\ud55c \ub2f9\uadfc\ub9c8\ucf13\uc740 \ubc30\ud3ec \uc54c\ub9bc, \uc7a5\uc560 \uac10\uc9c0, \uc758\uc0ac\uacb0\uc815 \ud788\uc2a4\ud1a0\ub9ac \ub4f1 \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4 \ub9e5\ub77d\uc774 \uc2ac\ub799\uc5d0 \uc9d1\uacb0\ub41c\ub2e4\uace0 \uc124\uba85\ud588\ub2e4. \ud2b9\ud788 \uc0ac\ub0b4 AI \uc5d0\uc774\uc804\ud2b8 \u2018\uce74\ube44(Karby)\u2019\ub97c \uc2ac\ub799\uc5d0 \ub3c4\uc785\ud574 \ucffc\ub9ac \uc0dd\uc131, \ub9ac\ud3ec\ud2b8 \uc791\uc131\uc740 \ubb3c\ub860, \uacfc\uac70 \uba54\uc2dc\uc9c0 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uace0 \uc788\ub2e4\uace0 \uc124\uba85\ud588\ub2e4. \ub2f9\uadfc\ub9c8\ucf13 \uc774\uc608\ucc2c \uc5d4\uc9c0\ub2c8\uc5b4\ub294 “\uc2ac\ub799\uc740 \ub2e8\uc21c\ud55c \uc18c\ud1b5 \ucc3d\uad6c\ub97c \ub118\uc5b4 \uc870\uc9c1\uc758 ‘\uc0b4\uc544\uc788\ub294 \uae30\uc5b5’\uc774\uba70, \uc9c4\uc815\ud55c \u2018\uc5d0\uc774\uc804\ud2f1 \uc6b4\uc601\uccb4\uc81c\u2019\ub85c \uc9c4\ud654\ud560 \uc218 \uc788\uc74c\uc744 \uccb4\uac10\ud558\uace0 \uc788\ub2e4”\uace0 \ubc1d\ud614\ub2e4.<\/p>\n\n\n\n

\uc6b0\uc544\ud55c\ud615\uc81c\ub4e4\uc740 \u2018\uc2ac\ub799 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uadf8\ub9ac\ub4dc(Enterprise Grid)\u2019\ub97c \ud1b5\ud574 \uae00\ub85c\ubc8c \uc870\uc9c1\uacfc \ud611\uc5c5\ud558\uace0, \u2018\uc2ac\ub799 \ucee4\ub125\ud2b8(Slack Connect)\u2019\ub85c \uc218\ucc9c \uac1c\uc758 \uc678\ubd80 \ud30c\ud2b8\ub108\uc640 \uc0ac\ub78c\u00b7\ub370\uc774\ud130\ub97c \ud558\ub098\ub85c \uc5f0\uacb0\ud558\uba70 \uc2ac\ub799\uc774 \uac70\ub300\ud55c \ud50c\ub7ab\ud3fc \uc5ed\ud560\uc744 \uc218\ud589\ud558\uace0 \uc788\ub2e4\uace0 \uc124\uba85\ud588\ub2e4. \ud2b9\ud788 \ube44\uac1c\ubc1c \ubd80\uc11c\uc5d0\uc11c \uc2ac\ub799\uc758 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ube4c\ub354\ub97c \ud65c\uc6a9\ud574 \ubc18\ubcf5\ub418\ub294 \ubb38\uc758\ub97c \uc120\uc81c\uc801\uc73c\ub85c \ud574\uacb0\ud558\ub294 \u2018\uc6b4\uc601 2.0\u2019 \ub2e8\uacc4\ub85c \uc9c4\ud654\ud588\uc74c\uc744 \uac15\uc870\ud588\ub2e4. \uc6b0\uc544\ud55c\ud615\uc81c\ub4e4 \uc774\uccad\uaddc \ub2f4\ub2f9\uc740 “\uc2ac\ub799\ubd07 \ub3c4\uc785\uc744 \ud1b5\ud574 \uc2e0\uaddc \uc785\uc0ac\uc790\uc758 \uc801\uc751\uc744 \ub3d5\uace0 \ubd88\ud544\uc694\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc5d0 \uc18c\ubaa8\ub418\ub294 ‘\ucee8\ud14d\uc2a4\ud2b8 \ube44\uc6a9’\uc774 \uc904\uc5b4\ub4e4 \uac83\uc73c\ub85c \uae30\ub300\ud55c\ub2e4\u201d\ub77c\uace0 \uc804\ud588\ub2e4.<\/p>\n\n\n\n

\uc138\uc77c\uc988\ud3ec\uc2a4 \ucf54\ub9ac\uc544 \ubc15\uc138\uc9c4 \ub300\ud45c\ub294 \u201c\uc774\uc81c \uae30\uc5c5\uc740 \ub2e8\uc21c AI \uac80\uc99d \ubc0f \ub3c4\uc785\uc758 \uc601\uc5ed\uc744 \ub118\uc5b4 \u2018\uc5d0\uc774\uc804\ud2f1 \uc5d4\ud130\ud504\ub77c\uc774\uc988\u2019\ub85c\uc758 \uc804\ud658\uc744 \ud1b5\ud574 \uc2e4\uc9c8\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \ucc3d\ucd9c\ud574\uc57c \ud558\ub294 \ub2e8\uacc4\uc5d0 \ub3c4\ub2ec\ud588\ub2e4\u201d\ub77c\uba70 \u201c\uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uc774\ub7ec\ud55c \uc9c1\uba74\uacfc\uc81c \ud574\uc18c\ub97c \uc704\ud574 \u2018\uc5d0\uc774\uc804\ud2f1 \uc5c5\ubb34 \uc6b4\uc601\uccb4\uc81c(Agentic Work OS)\u2019\uc778 \uc2ac\ub799\uc744 \ud544\ub450\ub85c \uc804\uc0ac\uc801 \ub370\uc774\ud130\uc640 \ubd80\ubb38 \ubc0f \uc0b0\uc5c5\ubcc4 \ube44\uc988\ub2c8\uc2a4 \uc571, \uadf8\ub9ac\uace0 \uc790\uc728\ud615 \uc5d0\uc774\uc804\ud2b8\uc778 \u2018\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\u2019\ub97c \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0 \ud1b5\ud569\ud588\ub2e4\u201d\ub77c\uace0 \uc124\uba85\ud588\ub2e4.<\/p>\n\n\n\n

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