{"id":342,"date":"2024-08-19T20:21:00","date_gmt":"2025-11-12T20:21:34","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=342"},"modified":"2025-11-27T12:48:41","modified_gmt":"2025-11-27T03:48:41","slug":"smb-make-enterprise-level-impact","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/smb-make-enterprise-level-impact\/","title":{"rendered":"\uc2a4\ud0c0\ud2b8\uc5c5\ub3c4 \ub300\uae30\uc5c5\uacfc \uacbd\uc7c1\ud560 \uc218 \uc788\ub294 \ubc29\ubc95: \uc801\ud569\ud55c CRM \ub3c4\uad6c\ub97c\n\n \ud65c\uc6a9\ud574 \uace0\uac1d\uc744 \uad00\ub9ac\ud558\uc138\uc694."},"content":{"rendered":"

\ub300\uae30\uc5c5\uacfc \uacbd\uc7c1\ud558\uace0 \uc788\ub294 \uc2a4\ud0c0\ud2b8\uc5c5\uc758 \ub2f4\ub2f9\uc790\uc774\uc2e0\uac00\uc694? \uc2a4\ud0c0\ud2b8\uc5c5\uc5d0\uc11c CRM\uacfc \uac19\uc740 \uace0\uac1d \uad00\ub9ac \ub3c4\uad6c\ub294 \ucc28\ubcc4\ud654\ub41c \uace0\uac1d \uad6c\ub9e4 \uacbd\ud5d8\uacfc \uc18c\uc720 \uacbd\ud5d8\uc758 \uae30\ubc18\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc801\ud569\ud55c \uace0\uac1d \uad00\ub9ac \ud234\uc744 \ud65c\uc6a9\ud574 \ube44\uc988\ub2c8\uc2a4 \uacbd\uc7c1\ub825\uc744 \ub192\uc774\uc138\uc694. \uc62c\ubc14\ub978 \ud234 \ud65c\uc6a9\uc73c\ub85c \uae30\uc5c5\uc744 \uc6d0\ud65c\ud558\uac8c \uc6b4\uc601\ud558\uace0 \ube44\uc988\ub2c8\uc2a4\ub97c \uc131\uc7a5\uc2dc\ud0a4\uc138\uc694.<\/h2>\n

\uc624\ub298\ub0a0 \uace0\uac1d\ub4e4\uc740 \ub2e8\uc21c\ud788 \uc88b\uc740 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4 \uadf8 \uc774\uc0c1\uc744 \uc6d0\ud569\ub2c8\ub2e4: \uc2e4\uc81c\ub85c \uace0\uac1d\uc758 80%\uac00 \uae30\uc5c5\uc774 \uc81c\uacf5\ud558\ub294 \uacbd\ud5d8<\/a>\uc774 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\ub9cc\ud07c \uc911\uc694\ud558\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc2a4\ud0c0\ud2b8\uc5c5(SMB)\uc774 \ub300\uae30\uc5c5 \uacbd\uc7c1\uc790\ub4e4\ub85c\ubd80\ud130 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub530\ub0bc \uc218 \uc788\ub294 \uc911\uc694\ud55c \uae30\ud68c\uc785\ub2c8\ub2e4. \ubb34\ud55c\ud55c \uc608\uc0b0\uacfc \uc790\uc6d0\uc744 \uac00\uc9c4 \ub300\uae30\uc5c5\uacfc \uacbd\uc7c1\ud558\ub294 \uac83\uc740 \ubc85\ucc28\uac8c \ub290\uaef4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc0ac\ub824 \uae4a\uc740 \uae30\uc220 \uc804\ub7b5\uc744 \ud1b5\ud574 \uc2a4\ud0c0\ud2b8\uc5c5\ub3c4 \ub300\uae30\uc5c5\uc774 \ucda9\uc871\uc2dc\ud0ac \uc218 \uc5c6\ub294 \uadf8\ub9cc\uc758 \ub180\ub77c\uc6b4 \uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

CRM<\/a>\uacfc \uac19\uc740 \uace0\uac1d \uad00\ub9ac \ub3c4\uad6c\ub294 \ucc28\ubcc4\ud654\ub41c \uc18c\uaddc\ubaa8 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5 \uc804\ub7b5\uc744 \uc218\ub9bd\ud558\uae30 \uc704\ud55c \uae30\ubc18\uc785\ub2c8\ub2e4. \uc62c\ubc14\ub978 CRM \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uba74 \ub300\uaddc\ubaa8 \ud300 \uc5c6\uc774\ub3c4 \uace0\ub3c4\ub85c \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\ubc1c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uad00\ub9ac \ub3c4\uad6c\ub97c \ud1b5\ud574 \uc18c\uaddc\ubaa8 \uae30\uc5c5\uc774 \ud300 \uaddc\ubaa8\ub97c \ud0a4\uc6b0\uc9c0 \uc54a\uace0\ub3c4 \uc601\ud5a5\ub825\uc744 \ud655\uc7a5\ud560 \uc218 \uc788\ub294 5\uac00\uc9c0 \ubc29\ubc95\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n

1. \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \ucea0\ud398\uc778\uc744 \ucd94\uc801\ud558\uace0 \uc7a0\uc7ac \uace0\uac1d\uc5d0\uac8c \ub9de\ucda4\ud654\ub41c \uc81c\uc548 \ubcf4\ub0b4\uae30<\/h2>\n

\ub9c8\ucf00\ud305 \uc790\ub3d9\ud654 \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uba74 \uc77c\ud68c\uc131 \uc774\uba54\uc77c\uacfc \uc804\ud654 \uacf5\uc138\ub97c \ud37c\ubd93\ub294 \ub300\uc2e0 \uace0\uac1d\uacfc \uad00\ub828\uc131 \ub192\uc740 \ucf58\ud150\uce20\uc640 \uc81c\uc548\uc744 \ubcf4\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc7a0\uc7ac \uace0\uac1d\uc758 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\uc5ec \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc591\uc9c8\uc758 \ucf58\ud150\uce20\ub85c \ub9ac\ub4dc\ub97c \uc721\uc131\ud558\uba74, \uc601\uc5c5 \uc900\ube44\uac00 \uc644\ub8cc\ub41c \uac80\uc99d\ub41c \uc7a0\uc7ac \uace0\uac1d\uc744 \uc6b0\ub9ac \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc5f0\uacb0\ud574 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uacb0\uad6d \ub354 \ub9ce\uc740 \ub9e4\ucd9c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n

\ub9c8\ucf00\ud305 \uc790\ub3d9\ud654, \ub9ac\ub4dc \uc721\uc131, \uc601\uc5c5 \uc6b4\uc601\uc744 \ub3d9\uc77c\ud55c \ud50c\ub7ab\ud3fc<\/a>\uc5d0 \ubc30\uce58\ud558\uc5ec \ub9c8\ucf00\ud305\uacfc \uc601\uc5c5 \ud300 \uc804\uccb4\uac00 \ub3d9\uc77c\ud55c \uc815\ubcf4\ub97c \uacf5\uc720\ud560 \uc218 \uc788\ub3c4\ub85d \ub9cc\ub4dc\uc138\uc694. \uacf5\uc720\ub41c \uace0\uac1d \uae30\ub85d, \uc790\ub3d9 \ub9ac\ub4dc \uc2a4\ucf54\uc5b4\ub9c1, \ub370\uc774\ud130 \ubd84\uc11d \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uc138\uc694. \uc774\ub97c \ud1b5\ud574 \ub9c8\ucf00\ud305 \ucea0\ud398\uc778, \uc601\uc5c5 \uae30\ubc95 \ubc0f \uc774\uc678 \ubaa8\ub4e0 \uac83\uc774 \ub3d9\uc77c\ud55c \uc2a4\ud0c0\ud2b8\uc5c5 \uc131\uc7a5 \uc804\ub7b5\uc744 \ud5a5\ud574 \uc791\ub3d9\ud558\ub294\uc9c0 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5b4\ub5a4 \uac83\uc774 \ud6a8\uacfc\uc801\uc774\uace0 \uadf8\ub807\uc9c0 \uc54a\uc740\uc9c0\ub97c \uc815\ud655\ud788 \ud30c\uc545\ud558\uc138\uc694.<\/p>\n

2. \uc601\uc5c5 \ud50c\ub808\uc774\ubd81\uc73c\ub85c \uc6d0\ud65c\ud558\uac8c \ud300 \uc6b4\uc601\ud558\uae30<\/h2>\n

\uacc4\ud68d\uc5d0 \uc2e4\ud328\ud558\uba74 \uacb0\uacfc\ub3c4 \uc2e4\ud328\ud560 \uc218\ubc16\uc5d0 \uc5c6\uc2b5\ub2c8\ub2e4. \ud300\uc758 \ubaa9\ud45c\uc640 \uae30\ub300\uce58\uc5d0 \ub300\ud574 \uc2e0\uc911\ud558\uac8c \uc0dd\uac01\ud558\uace0, \uc774\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud55c \uc601\uc5c5 \uacc4\ud68d\uc744 \uc138\uc6cc\uc57c \ud569\ub2c8\ub2e4. \ud2b9\ud788 B2B\uc758 \uacbd\uc6b0 84%\uc758 \ube44\uc988\ub2c8\uc2a4 \uad6c\ub9e4\uc790\ub294 \uc601\uc5c5 \ub2f4\ub2f9\uc790\uac00 \uc2e0\ub8b0<\/a>\ud560 \uc218 \uc788\ub294 \uc870\uc5b8\uc790 \uc5ed\ud560\uc744 \ud574\uc8fc\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4.<\/p>\n

\uba85\ud655\ud55c \uc601\uc5c5 \ud50c\ub808\uc774\ubd81<\/a>\uc744 \uac1c\ubc1c\ud558\uc5ec \ubaa8\ub4e0 \uc7a0\uc7ac \uace0\uac1d\uc744 \uc704\ud55c \uc77c\uad00\ub41c \uad6c\ub9e4 \ud504\ub85c\uc138\uc2a4\ub97c \uad6c\ucd95\ud558\uc138\uc694. \uc5ec\ub7ec \uc601\uc5c5 \ub2f4\ub2f9\uc790\uac00 \uac19\uc740 \ud68c\uc0ac\uc5d0 \uc5f0\ub77d\ud558\uc5ec \uac19\uc740 \uc7a0\uc7ac \uace0\uac1d\uc5d0\uac8c \uc11c\ub85c \ub2e4\ub978 \uc81c\ud488\uc774\ub098 \uae30\ud68c\ub97c \uc81c\uc548\ud558\ub294 \uc77c\uc774 \uc5c6\ub3c4\ub85d, \uc601\uc5ed\uc744 \uc124\uc815\ud558\uc138\uc694. \ud560\ub2f9\ub7c9\uc744 \uc815\ud574 \ud300\uc6d0\ub4e4\uc774 \ub178\ub825\ud574\uc57c \ud560 \uad6c\uccb4\uc801\uc778 \uc774\uc815\ud45c<\/a>\ub97c \uc81c\uc2dc\ud558\uace0 \ud2b9\uc815 \uc6d4, \ubd84\uae30, \uc5f0\ub3c4\uc5d0 \ub2ec\uc131\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub418\ub294 \ubaa9\ud45c\uc5d0 \ub300\ud574 \uc11c\ub85c \uc774\ud574\ud558\uace0 \uacf5\uc720\ud558\ub3c4\ub85d \ud558\uc138\uc694.<\/p>\n

3. \ub370\uc774\ud130\uc640 AI\ub97c \ud65c\uc6a9\ud574 \uc81c\uc548\uc11c \ubc0f \uacac\uc801\uc11c \uc791\uc131\ud558\uae30<\/h2>\n

\uc601\uc5c5\ud300\uc774 \uace0\uac1d\uc5d0\uac8c \ubcf4\ub2e4 \uc77c\uad00<\/a>\ub418\uace0 \ud6a8\uc728\uc801\uc778 \uad6c\ub9e4 \ud504\ub85c\uc138\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub4f1 \uc790\uc2e0\uc758 \uc5c5\ubb34\ub97c \uc644\uc218\ud560 \uc218 \uc788\ub3c4\ub85d \uc62c\ubc14\ub978 \uace0\uac1d \uad00\ub9ac \ub3c4\uad6c\ub97c \uc81c\uacf5\ud558\uc138\uc694. CRM\uc740 \ud68c\uc0ac\uc758 \ub2e8\uc77c \ub370\uc774\ud130 \uc18c\uc2a4 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. CRM \ud234\uc744 \ud65c\uc6a9\ud558\uba74 \ubaa8\ub4e0 \uc9c1\uc6d0\uc774 \uc5c5\ubb34\uc5d0 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc27d\uac8c \ucc3e\uc744 \uc218 \uc788\uace0 \uace0\uac1d \ub300\uba74 \uc0c1\ud669\uc5d0\uc11c \ud1b5\uc77c\ub41c \uae30\uc900\uc744 \uac16\ucdb0 \ud589\ub3d9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc81c\ud488\uc774\ub098 \uac00\uaca9\ud45c<\/a> \uac19\uc740 \ub370\uc774\ud130\ub97c CRM\uc73c\ub85c \uac00\uc838\uc640 \uc81c\uc548\uc11c, \uacac\uc801\uc11c \uc791\uc131\uacfc \uac19\uc740 \uc601\uc5c5 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\ub294 \ub370 \uc0ac\uc6a9\ud558\uc138\uc694. \uc88b\uc740 CRM \ud50c\ub7ab\ud3fc\uc740 \uace0\uac1d\uc758 \uc804\uccb4 \uad6c\ub9e4 \ud504\ub85c\uc138\uc2a4\ub97c \uac00\uc18d\ud654\ud558\uc5ec \uace0\uac1d\uc774 \uc81c\uc548\uc744 \uae30\ub2e4\ub9ac\ub294 \uc2dc\uac04\uc744 \uc904\uc774\uace0 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\uc560\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n

CRM\uc5d0 \ub370\uc774\ud130\uac00 \ub9ce\uc744\uc218\ub85d \uc778\uacf5\uc9c0\ub2a5(AI)\uc744 \ud65c\uc6a9\ud574 \ube44\uc988\ub2c8\uc2a4\ub97c \ub354\uc6b1 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \ub370\uc774\ud130<\/a>\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d \uae30\ub85d\uc744 \uac80\uc0c9\ud558\uace0 \ud310\ub9e4 \uc218\uce58\ub97c \ubd84\uc11d\ud558\uc5ec \uc778\uc0ac\uc774\ud2b8\ub97c \ub3c4\ucd9c\ud569\ub2c8\ub2e4. \uc774 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud574 \ub354 \ub098\uc740 \ube44\uc988\ub2c8\uc2a4 \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9ac\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \ud6cc\ub96d\ud55c AI \ud65c\uc6a9 \uc0ac\ub840 \uc911 \ud558\ub098\ub294 \ubc14\ub85c \uc601\uc5c5\uc0ac\uc6d0\uc774 \uc801\ud569\ud55c \uc7a0\uc7ac \uace0\uac1d\uc5d0\uac8c \uc801\ud569\ud55c \uc81c\ud488\uc744 \ud310\ub9e4\ud558\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. CRM \uae30\ubc18 AI \ub3c4\uad6c\ub294 \uace0\uac1d \ub370\uc774\ud130\ub97c \uc81c\ud488 \uc7ac\uace0\ub098 \ud30c\uc774\ud504\ub77c\uc778\uacfc \ub2a5\uc219\ud558\uac8c \ub9e4\uce6d\ud558\uc5ec \ub2f4\ub2f9\uc790\uac00 \uad50\ucc28 \ud310\ub9e4, \uc0c1\ud5a5 \ud310\ub9e4 \ubc0f \ud2b9\uc815 \uc7a0\uc7ac \uace0\uac1d\uc744 \ub300\uc0c1\uc73c\ub85c \ud55c \uc0c8\ub85c\uc6b4 \ud310\ub9e4 \uae30\ud68c\ub97c \ubc1c\uacac\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4.<\/p>\n

4. \ud30c\ud2b8\ub108\uc640 \ud568\uaed8 \uc0ac\uc5c5 \uc131\uc7a5 \uc804\ub7b5 \ud655\ub300\ud558\uae30<\/h2>\n

\ub450 \uc0ac\ub78c\uc774 \ud558\ub294 \uac83\uc774 \ud55c \uc0ac\ub78c\ubcf4\ub2e4 \ub0ab\ub2e4\ub294 \ub9d0\uc740 \ube44\uc988\ub2c8\uc2a4\uc5d0\ub3c4 \uc801\uc6a9\ub429\ub2c8\ub2e4. \ud30c\ud2b8\ub108\uc640 \ud568\uaed8 \uc18c\uaddc\ubaa8 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5 \uc804\ub7b5\uc744 \uac1c\uc120\ud558\uc138\uc694. \uc62c\ubc14\ub978 \ud30c\ud2b8\ub108\uc2ed\uc744 \ub9fa\uc73c\uba74 \uc778\uc6d0\uc744 \ub298\ub838\uc744 \ub54c \ubc1c\uc0dd\ud560 \uc218 \uc788\ub294 \ub2e8\uc810 \uc5c6\uc774 \uaddc\ubaa8 \uc788\ub294 \uc601\uc5c5\ud300\uc758 \uc774\uc810\ub9cc \ub204\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud575\uc2ec\uc740 \uc0ac\ub0b4 \ud300\uacfc \ub300\ud654\ud558\ub4e0 \ud30c\ud2b8\ub108\uc758 \uc601\uc5c5 \ub2f4\ub2f9\uc790\uc640 \ub300\ud654\ud558\ub4e0 \ubaa8\ub4e0 \uc7a0\uc7ac \uace0\uac1d\uc774 \ub3d9\uc77c\ud558\uac8c \ub180\ub77c\uc6b4 \uacbd\ud5d8\uc744 \ud560 \uc218 \uc788\ub3c4\ub85d \ub9cc\ub4dc\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

CRM\uc744 \uc0ac\uc6a9\ud558\uba74 \uc601\uc5c5 \ud50c\ub808\uc774\ubd81\ubd80\ud130 \uace0\uac1d \ub300\uba74 \uc790\uc0b0\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \ubaa8\ub4e0 \uac83\uc5d0 \ub300\ud574 \ud30c\ud2b8\ub108\uc640 \ub2f4\ub2f9\uc790\uac00 \ub3d9\uc77c\ud55c \uc815\ubcf4\ub97c \uacf5\uc720\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. CRM\uc740 \uc870\uc9c1\uc5d0\uc11c \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ub2e8\uc77c \uc18c\uc2a4 \uc5ed\ud560\uc744 \ud558\ub294 \ub370 \ud0c1\uc6d4\ud558\uba70, \uc774\ub7ec\ud55c \uae30\ub2a5\uc744 \ud30c\ud2b8\ub108 \ud300\uc73c\ub85c\uae4c\uc9c0 \uc27d\uac8c \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud30c\ud2b8\ub108\uc758 \uc601\uc5c5 \ud65c\ub3d9\uacfc \uc0ac\ub0b4 \ub2f4\ub2f9\uc790\uc758 \uc601\uc5c5 \ud65c\ub3d9\uc744 \ud55c \uacf3\uc5d0\uc11c \ucd94\uc801\ud558\uace0, \uc5b4\ub5a4 \ub2f4\ub2f9\uc790\uac00 \uc5b4\ub5a4 \uc7a0\uc7ac \uace0\uac1d\uc744 \uc721\uc131\ud558\uace0 \uc788\ub294\uc9c0 \ud30c\uc545\ud558\uc138\uc694. \ub610\ud55c \ubaa8\ub4e0 \uc0ac\ub78c\uc774 \ucd5c\uc2e0 \ubc84\uc804\uc758 \ub9c8\ucf00\ud305 \uc790\ub8cc\ub97c \uc0ac\uc6a9\ud558\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc2e4\uc2dc\uac04 \uc9c4\ud589 \uc0c1\ud669\uc744 \uc9d1\uacc4\ud558\ub294 \uac83 \uc678\uc5d0\ub3c4, \uace0\uac1d \uad00\ub9ac \ub3c4\uad6c\ub294 \ub370\uc774\ud130\ub97c \uc138\ubd84\ud654\ud558\uc5ec \uc2dc\uac04 \uacbd\uacfc\uc5d0 \ub530\ub978 \ud30c\ud2b8\ub108\uc2ed\uc758 \uc131\uacfc\ub97c \ubcf4\uc5ec\uc8fc\ub294 \ub370 \ud0c1\uc6d4\ud569\ub2c8\ub2e4. \ud604\uc7ac \ud30c\ud2b8\ub108\uc2ed\uc758 \uc131\uacfc\uc640 \uc774\uc804 \ud30c\ud2b8\ub108\uc2ed\uc758 \uc131\uacfc\ub97c \ube44\uad50\ud558\ub294 \ub370\ub3c4 \uc720\uc6a9\ud569\ub2c8\ub2e4. \uc131\uacfc\ub97c \uac70\ub454 \ucea0\ud398\uc778\uacfc \ud2b8\ub80c\ub4dc\ub97c \ud30c\uc545\ud558\ub294 \uac83\ubd80\ud130 \uc131\uacfc\ub97c \ub0b4\uc9c0 \ubabb\ud55c \ud30c\ud2b8\ub108\ub098 \ub2f4\ub2f9\uc790\ub97c \uc9d1\uc911 \uc870\uba85\ud558\ub294 \uac83\uae4c\uc9c0, CRM\uc740 \uc601\uc5c5 \ud30c\ud2b8\ub108\uc2ed\uc744 \uad00\ub9ac\ud558\ub294 \uc774\uc0c1\uc801\uc778 \ub3c4\uad6c\uc785\ub2c8\ub2e4.<\/p>\n

5. \uc790\ub3d9\ud654\ub97c \ud65c\uc6a9\ud574 \ucd5c\uace0\uc758 \u2018\ud310\ub9e4 \uc774\ud6c4 \uacbd\ud5d8\u2019 \uc81c\uacf5\ud558\uae30<\/h2>\n

\ud300 \uc5c5\ubb34\ub97c \uc9c0\uc6d0\ud558\ub294 \uac83\ub9cc\ud07c\uc774\ub098 CRM \uae30\uc220\uc774 \uac00\uc9c4 \ud070 \uc7a5\uc810\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ubc14\ub85c \uc5c5\ubb34 \uc678 \uc2dc\uac04\uc5d0\ub3c4 \ud56d\uc0c1 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \ud2b9\ud788 \uc18c\uaddc\ubaa8 \ube44\uc988\ub2c8\uc2a4\uc758 \uacbd\uc6b0 \uc778\ub825\uc774 \uc544\ub2cc \uae30\uc220\uc5d0 \ud22c\uc790\ud574 \uace0\uac1d \uc11c\ube44\uc2a4<\/a>\uc5d0 \ub300\ud55c \ub178\ub825\uc744 \ud0a4\uc6b0\uba74 \ud070 \uc131\uacfc\ub97c \uac70\ub458 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc544\ub798 \ub450 \uac00\uc9c0\ub97c \uc8fc\uc694\ud558\uac8c \uace0\ub824\ud558\uc138\uc694:<\/b><\/p>\n

\u25cf \uac15\ub825\ud55c \uc140\ud504\uc11c\ube44\uc2a4<\/a> \ucee4\ubba4\ub2c8\ud2f0\uc5d0 \ud22c\uc790\ud558\uc138\uc694.<\/b><\/p>\n

\uc624\ub298\ub0a0\uc758 \uace0\uac1d\uc740 \ud56d\uc0c1 \ub514\uc9c0\ud138 \uc138\uc0c1\uc5d0 \uc5f0\uacb0\ub418\uc5b4 \uc788\uc73c\uba70, \ub9ce\uc740 \uacbd\uc6b0 \uace0\uac1d\uc13c\ud130 \ubc88\ud638\ub85c \uc804\ud654\ud558\uae30\ubcf4\ub2e4\ub294 \uc2a4\uc2a4\ub85c \uc11c\ube44\uc2a4 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0\uc790 \ud569\ub2c8\ub2e4. \uc140\ud504\uc11c\ube44\uc2a4 \ucee4\ubba4\ub2c8\ud2f0\ub294 \uc0ac\uc6a9\ubc95 \uc548\ub0b4, \uc81c\ud488 \uc815\ubcf4, \uc9c8\ubb38\uacfc \ub2f5\ubcc0 \ud398\uc774\uc9c0\ub97c \uace0\uac1d\uc774 24\uc2dc\uac04 \uc5b8\uc81c\ub4e0\uc9c0 \uc190\uc27d\uac8c \uc774\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud574\uc90d\ub2c8\ub2e4. \ub9ce\uc740 CRM\uc774 \uc124\uc815 \ubc0f \uc720\uc9c0 \uad00\ub9ac\uac00 \uac04\ud3b8\ud55c \ud1b5\ud569 \uc140\ud504\uc11c\ube44\uc2a4 \ucee4\ubba4\ub2c8\ud2f0\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \uc0ac\ub78c\uc758 \ub3c4\uc6c0\uc774 \ud544\uc694\ud560 \ub54c \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc54c\ub824\uc90d\ub2c8\ub2e4.<\/p>\n

\u25cf \uc11c\ube44\uc2a4 \ubd07\uc73c\ub85c \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \ub35c\uc5b4\uc8fc\uc138\uc694.<\/b><\/p>\n

\uc11c\ube44\uc2a4 \ucc57\ubd07<\/a>\uc740 \uc140\ud504 \uc11c\ube44\uc2a4\uc640 \uc0c1\ub2f4\uc6d0\uacfc\uc758 \ud1b5\ud654 \uc0ac\uc774\uc758 \uacbd\uacc4\ub97c \ub118\ub098\ub4e4\uba70 24\uc2dc\uac04 \ub0b4\ub0b4 \ubb38\uc790 \ucc44\ud305\uc744 \ud1b5\ud574 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \ubd07\uc740 \ucc98\uc74c \ub3c4\uc785\ub41c \uc774\ub798\ub85c \ud6e8\uc52c \ubc1c\uc804\ud588\uace0 \ud6e8\uc52c \uc800\ub834\ud574\uc84c\uc2b5\ub2c8\ub2e4. \ub2f9\uc2e0\uc758 \ube44\uc988\ub2c8\uc2a4\uac00 \uc131\uc7a5\ud568\uc5d0 \ub530\ub77c \uc11c\ube44\uc2a4 \ucc57\ubd07\ub3c4 \ub354\uc6b1 \uace0\ub3c4\ud654\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucc57\ubd07\uc73c\ub85c \ub300\uaddc\ubaa8 \uc81c\ud488 \uce74\ud0c8\ub85c\uadf8\uc640 \ubcf5\uc7a1\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc744 \uc9c0\uc6d0\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc5bb\uc73c\uc138\uc694.<\/p>\n","protected":false},"excerpt":{"rendered":"

\ub300\uae30\uc5c5\uacfc \uacbd\uc7c1\ud558\uace0 \uc788\ub294 \uc2a4\ud0c0\ud2b8\uc5c5\uc758 \ub2f4\ub2f9\uc790\uc774\uc2e0\uac00\uc694? \uc2a4\ud0c0\ud2b8\uc5c5\uc5d0\uc11c CRM\uacfc \uac19\uc740 \uace0\uac1d \uad00\ub9ac \ub3c4\uad6c\ub294 \ucc28\ubcc4\ud654\ub41c \uace0\uac1d \uad6c\ub9e4 \uacbd\ud5d8\uacfc \uc18c\uc720 \uacbd\ud5d8\uc758 \uae30\ubc18\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc801\ud569\ud55c \uace0\uac1d \uad00\ub9ac \ud234\uc744 \ud65c\uc6a9\ud574 \ube44\uc988\ub2c8\uc2a4 \uacbd\uc7c1\ub825\uc744 \ub192\uc774\uc138\uc694. \uc62c\ubc14\ub978 \ud234 \ud65c\uc6a9\uc73c\ub85c \uae30\uc5c5\uc744…<\/p>\n","protected":false},"author":1,"featured_media":341,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[],"coauthors":[8],"class_list":["post-342","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"yoast_head":"\n\uc2a4\ud0c0\ud2b8\uc5c5\uc744 \uc704\ud55c CRM \ud65c\uc6a9\ubc95- \uc138\uc77c\uc988\ud3ec\uc2a4 - Salesforce<\/title>\n<meta name=\"description\" content=\"\ub9ac\uc18c\uc2a4\ub294 \ubd80\uc871\ud558\uc9c0\ub9cc \uafc8\uc740 \ud070 \uc911\uc18c\uae30\uc5c5(SMB)\uc744 \uc704\ud55c \ub9de\ucda4 \uc804\ub7b5! \ud55c\uc815\ub41c \uc608\uc0b0\uc73c\ub85c \ub300\uae30\uc5c5\ub9cc\ud07c\uc758 \ud6a8\uc728\uacfc \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ub9cc\ub4dc\ub294 \ube44\uacb0\uc744 \uacf5\uac1c\ud569\ub2c8\ub2e4. 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