{"id":366,"date":"2024-06-10T20:22:00","date_gmt":"2025-11-12T20:22:35","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=366"},"modified":"2025-11-27T09:18:46","modified_gmt":"2025-11-27T00:18:46","slug":"ai-keywords-trust-data-sustainability","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/ai-keywords-trust-data-sustainability\/","title":{"rendered":"\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc81c\uc2dc\ud558\ub294 \uae30\uc5c5\uc6a9 AI \ubbf8\ub798\ub97c \uc704\ud55c \ud0a4\uc6cc\ub4dc: \uc2e0\ub8b0, \ub370\uc774\ud130, \uc9c0\uc18d\uac00\ub2a5\uc131"},"content":{"rendered":"<p>\uc778\uacf5\uc9c0\ub2a5(AI)\uc744 \ud65c\uc6a9\ud55c \ub514\uc9c0\ud138 \uc804\ud658\uc774 \uc804 \uc138\uacc4\uc801\uc778 \ud654\ub450\uc778 \ub9cc\ud07c, \ucd5c\uadfc \uae30\uc5c5\ub4e4\uc740 AI \uae30\ubc18\uc758 \uc5c5\ubb34 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \ud6a8\uc728\uc131\uacfc \uc0dd\uc0b0\uc131\uc744 \uac1c\uc120\ud558\uace0, \uc778\uc801 \uc624\ub958\uc5d0\ub300\ud55c \uac10\uc18c\ub97c \uacbd\ud5d8\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc5d0 \uae30\uc5c5\ub4e4\uc758 AI \uc0ac\uc6a9\uc5d0 \ub300\ud55c \uc694\uad6c\uac00 \uc810\uc810 \ub298\uc5b4\ub098\uba70, \uc815\ubd80\uc640 \ube45\ud14c\ud06c \uae30\uc5c5\uc5d0\uc11c\ub294 AI\uc758 \ubb34\ubd84\ubcc4\ud55c \uac1c\ubc1c\uc744 \uc790\uc81c\ud558\uace0 \uc548\uc815\uc131\uc744 \ud0a4\uc6b0\ub294\ub370 \ud798\uc744 \ubaa8\uc73c\ub294 \ub4f1 AI\uc5d0 \ub300\ud55c \uaddc\uc81c\uc640 \uc815\ucc45 \ud504\ub808\uc784\uc6cc\ud06c \uc218\ub9bd\uc5d0 \ub300\ud55c \uc6c0\uc9c1\uc784\uc774 \ud65c\ubc1c\ud788 \uc77c\uc5b4\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc804 \uc138\uacc4 AI CRM \uc2dc\uc7a5\uc744 \uc120\ub3c4\ud558\uace0 \uc788\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uc774\ubbf8 10\ub144 \uc804\ubd80\ud130 AI \uae30\uc220\uc758 \uc5f0\uad6c \ubc0f \uac1c\ubc1c\uc5d0 \uc801\uadf9\uc801\uc73c\ub85c \ucc38\uc5ec\ud574 \uc654\uc2b5\ub2c8\ub2e4. 2014\ub144\uc5d0\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4 AI \ub9ac\uc11c\uce58 (Salesforce AI Research)\ub97c \uc124\ub9bd\ud558\uc5ec \ud604\uc7ac\uae4c\uc9c0 200\uac1c \uc774\uc0c1\uc758 \uc5f0\uad6c \ub17c\ubb38\uc744 \ubc1c\ud45c\ud558\uace0 300\uac1c \uc774\uc0c1\uc758 AI \ud2b9\ud5c8\ub97c \ub4f1\ub85d\ud588\uc2b5\ub2c8\ub2e4. 2016\ub144\uc5d0\ub294 \uc790\uccb4 \uac1c\ubc1c AI\uc778 \uc544\uc778\uc288\ud0c0\uc778 (Salesforce Einstein)\uc744 \uc120\ubcf4\uc600\uace0, 2018\ub144\uc5d0\ub294 \uae30\uc220\uc758 \uc724\ub9ac\uc801\uc774\uace0 \uc778\uac04\uc801\uc778 \uc0ac\uc6a9\uc744 \uc704\ud55c \uc0ac\ubb34\uc2e4(Office of Ethical and Human Use of Technology)\uc744 \uc124\ub9bd\ud574 AI\uac00 \uc0ac\ud68c\uc5d0 \uae30\uc5ec\ud558\uace0 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\ub294 \ubc29\uc548\uc744 \ubaa8\uc0c9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucd5c\uadfc, \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 AI \uae30\uc220 \uacbd\uc7c1\uc774 \uacfc\uc5f4\ub418\ub294 \uac83\uc744 \uc6b0\ub824\ud558\uba70 AI \uae30\uc220 \uc9c4\ubcf4\uc5d0 \uc788\uc5b4\uc11c \uc18d\ub3c4\ub9cc\uc744 \uc0dd\uac01\ud558\uae30\ubcf4\ub2e4\ub294 \uc2e0\ub8b0\uc640 \uc548\uc815\uc131\uc744 \uc6b0\uc120\uc2dc\ud560 \uac83\uc744 \uac15\uc870\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI \uae30\uc220\uc758 \ube44\uc57d\uc801\uc778 \ubc1c\uc804\uc744 \uafc8\uafe8\ub358 \uc0c1\ud669\uc5d0\uc11c, \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \ub9d0\ud558\ub294 AI\uc758 \uc548\uc815\uc131\uacfc \uc2e0\ub8b0\uac00 \uc5b4\ub5a4 \uc758\ubbf8\uc778\uc9c0 \uc54c\uc544\ubcf4\uace0 \uae30\uc5c5\uc6a9 AI\uc758 \ubbf8\ub798\ub97c \uc704\ud574 \uc0dd\uac01\ud574 \ubd10\uc57c \ud560 \uc0ac\ud56d\uc5d0 \ub300\ud574 \uc0b4\ud3b4\ubcf4\ub3c4\ub85d \ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<h2 id=\"ai-ai\">\uae30\uc5c5\uc6a9 AI\uc640 \uc18c\ube44\uc790\uc6a9 AI\uc758 \uad6c\ubd84<\/h2>\n<p>AI \uae30\uc220 \ubc1c\uc804\uc740 \uc6b0\ub9ac\uac00 \uae30\uc874\uc5d0 \uacbd\ud5d8\ud574 \ubcf4\uc9c0 \ubabb\ud55c \uc0c8\ub85c\uc6b4 \uc138\uc0c1\uc744 \uc5f4\uc5b4 \uc8fc\uc5c8\uc2b5\ub2c8\ub2e4. \ubbf8\uc9c0\uc758 \uc601\uc5ed\uc5d0 \ub300\ud55c \ub450\ub824\uc6c0\uacfc \uae30\ub300\uac00 \ub4a4\uc11e\uc778 \uac00\uc6b4\ub370 \uae30\uc220\uc758 \ubc1c\uc804\uc774 \uc704\ud611\uc73c\ub85c \ub2e4\uac00\uc62c \uac83\uc774\ub77c\ub294 \uc6b0\ub824\uc758 \ubaa9\uc18c\ub9ac\uac00 \ub192\uc2b5\ub2c8\ub2e4. AI \uae30\uc220 \ub3c4\uc785\uc5d0 \uc788\uc5b4 \uc120\ub450 \uc8fc\uc790\uc778 \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \ucd5c\uace0\uacbd\uc601\uc790(CEO) \ub9c8\ud06c \ubca0\ub2c8\uc624\ud504\ub294 \u201c\uae30\uc220 \uc790\uccb4\ub294 \uc88b\uac70\ub098 \ub098\uc058\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uae30\uc220\ub85c \ubb34\uc5c7\uc744 \ud558\ub290\ub0d0\uac00 \ubb38\uc81c\uc8e0&#8221; \ub77c\uace0 \uc774\uc57c\uae30\ud588\uc2b5\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uae30\uc220 \ud601\uba85 \uc18d\uc5d0\uc11c AI \uae30\uc220\uc744 \ucc45\uc784\uc788\uac8c \ud65c\uc6a9\ud558\uae30 \uc704\ud574 \uc815\ubd80, \uae30\uc5c5, \uc2dc\ubbfc\uc0ac\ud68c\uac00 \ud611\ub825\ud574 \ud504\ub808\uc784\uc6cc\ud06c\uc640 \uc9c0\uce68\uc744 \ub9c8\ub828\ud560 \uac83\uc744 \uac15\uc870\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud6a8\uacfc\uc801\uc778 \uc815\ucc45 \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uac1c\ubc1c\ud558\uae30 \uc704\ud574\uc11c\ub294 \uae30\uc5c5\uc6a9 AI\uc640 \uc18c\ube44\uc790\uc6a9 AI \uac04\uc758 \ucc28\uc774\ub97c \uc0b4\ud3b4\ubd10\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<table border=\"1\">\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<td>\n<p>\uae30\uc5c5\uc6a9 AI<\/p>\n<\/td>\n<td>\n<p>\uc18c\ube44\uc790\uc6a9 AI<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\uc0ac\uc6a9 \ub300\uc0c1<\/p>\n<\/td>\n<td>\n<p>\ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0 \ub9de\ucdb0 \uc124\uacc4<\/p>\n<\/td>\n<td>\n<p>\ub204\uad6c\ub098 \uc774\uc6a9 \uac00\ub2a5<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\ucee8\ud14d\uc2a4\ud2b8<\/p>\n<\/td>\n<td>\n<p>\ube44\uc988\ub2c8\uc2a4 \ub2c8\uc988\uc5d0 \ub9de\ucdb0 \ud2b9\uc815\ud55c \uc778\ud48b\uacfc \uc544\uc6c3\ud48b\uc774 \uac00\ub2a5\ud558\ub3c4\ub85d \uc124\uacc4<\/p>\n<\/td>\n<td>\n<p>\ubcf4\ub2e4 \ub113\uc740 \ub9e5\ub77d\uc5d0\uc11c \uc0ac\uc6a9\ub418\uae30 \ub54c\ubb38\uc5d0 \uc624\uc6a9\ub418\uac70\ub098 \uc720\ud574\ud55c \uc601\ud5a5\uc744 \ubc1b\uc744 \uc218 \uc788\ub294 \uac00\ub2a5\uc131 \uc874\uc7ac<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\ub370\uc774\ud130<\/p>\n<\/td>\n<td>\n<p>\uae30\uc5c5 \uace0\uac1d\uacfc \ud569\uc758\ub97c \uac70\uccd0 \uc5bb\uc740 \ub370\uc774\ud130\ub97c \uc81c\ud55c\ub41c \ud658\uacbd\uc5d0\uc11c \ud65c\uc6a9<\/p>\n<\/td>\n<td>\n<p>\uc5ec\ub7ec \uc18c\uc2a4\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uac00\uc838\uc62c \uc218 \uc788\uc74c<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638, \ubcf4\uc548, \uc815\ud655\uc131<\/p>\n<\/td>\n<td>\n<p>\uace0\uac1d\uc744 \uc704\ud55c \ucd94\uac00 \ubcf4\uc548 \uc7a5\uce58\ub97c \uc81c\uacf5\ud558\uc5ec \uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638<\/p>\n<\/td>\n<td>\n<p>\uc694\uad6c\uc0ac\ud56d \uc5c6\uc74c<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\uacc4\uc57d\uc0c1 \uc758\ubb34<\/p>\n<\/td>\n<td>\n<p>\uace0\uac1d \uacc4\uc57d \ubc0f \uaddc\uce59 \ucda9\uc871\uc758 \uc758\ubb34 \uc815\uae30\uc801 \uac80\ud1a0<\/p>\n<\/td>\n<td>\n<p>\uc0ac\uc6a9\uc790\ubcc4 \ub9de\ucda4\ud615 \uacc4\uc57d \ubd88\uac00\ub2a5 \ubaa8\ub4e0 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc77c\uad04\uc801\uc73c\ub85c \uc5b4\ub5a4 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0, \uc5b4\ub5bb\uac8c \uc0ac\uc6a9\ud560\uc9c0 \uc54c\ub824\uc90c<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\uc18c\ube44\uc790\uc6a9 AI\uc758 \uac1c\ubc29\uc131\uacfc \ub2ec\ub9ac, \uae30\uc5c5\uc6a9 AI\ub294 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0\uc11c \uac1c\ubc1c\ub418\uace0 \ubc30\ud3ec\ub418\ub294 AI\ub85c \uace0\uac1d \ub370\uc774\ud130\ub97c \uc0c1\uc5c5\uc801\uc73c\ub85c \ud65c\uc6a9\ud558\uc9c0 \uc54a\uace0, \uace0\uac1d\uacfc\uc758 \uacc4\uc57d \uc758\ubb34\ub85c \uc778\ud574 \ubcf4\ub2e4 \ub192\uc740 \uc218\uc900\uc758 \uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638, \ubcf4\uc548, \uacf5\uc815\uc131, \uc815\ud655\uc131\uc744 \ud655\ubcf4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc6a9 AI\ub294 \uc2e0\ub8b0\uc640 \ucc45\uc784 \uc788\ub294 \uc0ac\uc6a9\uc774\ub77c\ub294 \uac00\uce58 \uc704\uc5d0\uc11c \ub9cc\ub4e4\uc5b4\uc84c\uc73c\uba70 \uc774\ub97c \uc9c0\uc18d \ubc1c\uc804\uc2dc\ucf1c \ub098\uac00\uae30 \uc704\ud55c \uc815\ucc45\uacfc \uaddc\uc728\uc774 \ud544\uc694\ud55c \uc2dc\uc810\uc785\ub2c8\ub2e4.<\/p>\n<h2 id=\"ai-ai\">\uae30\uc5c5\uc6a9 AI\uc758 \u2018\ub370\uc774\ud130\u2019 \uc548\uc804\uc131 \ud655\ubcf4\ub97c \uc704\ud55c AI \uac70\ubc84\ub10c\uc2a4<\/h2>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\ub294 AI \uae30\uc220\uc774 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ubc29\ud5a5\uc73c\ub85c \ubc1c\uc804\ub418\uae30 \uc704\ud574\uc11c\ub294 \uc804 \uc138\uacc4\uc801\uc73c\ub85c \uc0c1\ud638 \uc6b4\uc6a9 \uac00\ub2a5\ud55c AI \uc815\ucc45 \ubc0f \uaddc\uc81c \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uc218\ub9bd\ud574\uc57c \ud55c\ub2e4\uace0 \ub9d0\ud574\uc654\uc2b5\ub2c8\ub2e4. \ucd5c\uadfc, \uae30\uc5c5\uacfc \uac01\uad6d \uc815\ubd80\uc5d0\uc11c AI\ub97c \uc0ac\uc6a9\ud560 \ub54c \uc724\ub9ac\uc801 \uc9c0\uce68\uacfc \uaddc\uc815\uc758 \ud544\uc694\uc131\uc744 \uc778\uc2dd\ud558\uac8c \ub418\uba70, AI \uae30\uc220\uc758 \uc548\uc815\uc131 \ud655\ubcf4\ub97c \uc704\ud55c AI \uac70\ubc84\ub10c\uc2a4 \uad6c\ucd95\uc5d0 \ub300\ud55c \uc6c0\uc9c1\uc784\uc774 \uc77c\uc5b4\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc804 \uc138\uacc4\uc5d0\uc11c AI\uc758 \uc548\uc815\uc131\uacfc \uaddc\uc81c\uc5d0 \ub300\ud574 \uc774\uc57c\uae30\ud560 \ub54c \ud65c\ubc1c\ud788 \ub17c\uc758\ub418\uace0 \uc788\ub294 \uc0ac\ud56d \uc911 \ud558\ub098\ub294 \ub370\uc774\ud130\uc785\ub2c8\ub2e4. \ud2b9\ud788 \uae30\uc5c5\uc6a9 AI\uc758 \uacbd\uc6b0 \uc5b4\ub5a4 \uc815\ubcf4\ub97c \uc218\uc9d1\ud558\uace0 \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud560\uc9c0 \uacb0\uc815\ud558\ub294 \uc0ac\ud56d\uc740 \ub9e4\uc6b0 \uc911\uc694\ud558\uba70, \uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638 \ubc0f \ubcf4\uc548\uc744 \uace0\ub824\ud558\uc5ec \ub370\uc774\ud130 \uc218\uc9d1\uc740 \uc5c4\uaca9\ud788 \uad00\ub9ac\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ud604\uc7ac \uac01\uad6d\uc5d0\uc11c \ub17c\uc758\ub418\uace0 \uc788\ub294 AI \uad00\ub828 \uaddc\uc81c\uc640 \ubc95\uc548\uc744 \uc0b4\ud3b4\ubcf4\ub3c4\ub85d \ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc720\ub7fd\uc5f0\ud569(EU)\uc740 \uac15\ud55c \uaddc\uc81c\uc5d0 \ucd08\uc810\uc744 \ub454 \uc138\uacc4 \ucd5c\ucd08\uc758 AI \uaddc\uc81c\ubc95\uc548\uc778 \u2018\uc720\ub7fd\uc5f0\ud569 \uc778\uacf5\uc9c0\ub2a5 \ubc95 (EU Artificial Intelligence Act)&#8217; \uc744 \uc9c0\ub09c 5\uc6d4 \ucd5c\uc885 \uc2b9\uc778\ud558\uace0, 2026\ub144\ubd80\ud130 \uc804\uba74 \uc2dc\ud589\ud558\uae30\ub85c \ud588\uc2b5\ub2c8\ub2e4. AI \uc704\ud5d8\uc744 4\ub2e8\uacc4\ub85c \uad6c\ubd84\ud558\uace0, \uc704\ubc18 \uae30\uc5c5\uc5d0 \ucd5c\ub300 \uc5f0 \ub9e4\ucd9c\uc758 7% \ub97c \ubc8c\uae08\uc73c\ub85c \ubd80\uacfc\ud560 \uc608\uc815\uc785\ub2c8\ub2e4. \uac00\uc7a5 \ub192\uc740 \uace0\uc704\ud5d8 \ub4f1\uae09\uc740 \uc758\ub8cc, \uad50\uc721\uc744 \ube44\ub86f\ud55c \uacf5\uacf5 \uc11c\ube44\uc2a4\ub098 \uc120\uac70, \ud575\uc2ec \uc778\ud504\ub77c, \uc790\uc728\uc8fc\ud589 \ub4f1\uc5d0 \uc0ac\uc6a9\ub418\ub294 AI \uae30\uc220\ub85c \uc774 \ubd84\uc57c\uc5d0\uc11c\ub294 \uc0ac\ub78c\uc758 \uac10\ub3c5\ud558\uc5ec AI\ub97c \uc0ac\uc6a9\ud558\uace0, \uc704\ud5d8\uad00\ub9ac\uc2dc\uc2a4\ud15c\uc744 \uad6c\ucd95\ud558\uc57c \ud569\ub2c8\ub2e4. \uae08\uc9c0\ub418\ub294 AI \uae30\uc220\ub85c\ub294 \uc6d0\uaca9 \uc0dd\uccb4\uc778\uc2dd \uc2dd\ubcc4 \uc2dc\uc2a4\ud15c, \uac1c\uc778\uc758 \ud2b9\uc131\uacfc \ud589\ub3d9 \ub370\uc774\ud130\ud654\ud558\uace0 \ubd84\ub958\ud558\ub294 \ub4f1\uc758 \uae30\uc220\uc774 \uc18d\ud569\ub2c8\ub2e4.<\/p>\n<p>\ubbf8\uad6d\uc740 \uc791\ub144 10\uc6d4 \ubc14\uc774\ub4e0 \ub300\ud1b5\ub839\uc758 \u2018\uc548\uc804\ud558\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 AI \ud589\uc815\uba85\ub839\u2019\uc774 \uccab AI \uaddc\uc81c\uc785\ub2c8\ub2e4. \uc55e\uc73c\ub85c \uae30\uc5c5\ub4e4\uc740 AI \uac1c\ubc1c \ub2e8\uacc4\ubd80\ud130 \ucde8\uc57d\uc810\uc744 \ucc3e\uc544 \uc548\uc804\uc131 \ud14c\uc2a4\ud2b8 \uacb0\uacfc\ub97c \uc815\ubd80\uc5d0 \ubcf4\uace0\ud558\ub294 \uac83\uc744 \uc758\ubb34\ud654\ud558\uace0, AI\uac00 \uc548\ubcf4\uc5d0 \ub07c\uce58\uac8c\ub420 \uc704\ud611\uc744 \ubcf4\uace0\uc11c\uc5d0 \ud3ec\ud568\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\ud55c\uad6d\uc5d0\uc11c\ub294 \uc9c0\ub09c 4\uc6d4 \uacfc\ud559\uae30\uc220\uc815\ubcf4\ud1b5\uc2e0\ubd80\uac00 \ubbfc\u00b7\uad00 AI \ucd5c\uace0\uc704 \uac70\ubc84\ub10c\uc2a4\uc778 \u2018AI\uc804\ub7b5\ucd5c\uace0\uc704\ud611\uc758\ud68c\u2019\ub97c \ucd9c\ubc94\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uad6d\ub0b4 AI \uc778\ud504\ub77c\ub97c \ud655\ucda9\ud558\uace0, AI \ud65c\uc6a9 \uc815\ucc45 \uc804\ubc18\uc5d0 \uc81c\uc5b8, \uc790\ubb38 \ub4f1\uc758 \uc5ed\ud560\uc744 \uc218\ud589\ud560 \uc608\uc815\uc785\ub2c8\ub2e4. \ub610\ud55c, \uac1c\uc778\uc815\ubcf4\ubcf4\ud638\uc704\uc6d0\ud68c, \ubc29\uc1a1\ud1b5\uc2e0\uc704\uc6d0\ud68c \ub4f1 \uc8fc\uc694 \uc815\ubd80 \ubd80\ucc98 \ubc0f \uae30\uad00\ub4e4\uc774 AI \uad00\ub828 \uac00\uc774\ub4dc\ub77c\uc778\uacfc \ubc95\uc548 \uc218\ub9bd\uc744 \uc900\ube44\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ud788, \uac1c\uc778\uc815\ubcf4\ubcf4\ud638\uc704\uc6d0\ud68c\ub294 AI \ud658\uacbd\uc5d0\uc11c\uc758 \ub370\uc774\ud130 \ucc98\ub9ac \ubcf5\uc7a1\uc131\uc744 \uace0\ub824\ud574, \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95 \uc801\uc6a9 \uc6d0\uce59\uacfc \uae30\uc900\uc744 \uba85\ud655\ud788 \ud55c \uac00\uc774\ub4dc\ub77c\uc778\uc744 \ubc1c\ud45c\ud560 \uc608\uc815\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 AI \uae30\uc220\uc774 \uac1c\uc778\uc815\ubcf4\ub97c \ucc98\ub9ac\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \ubc1c\uc0dd\ud560 \uc218 \uc788\ub294 \ubb38\uc81c\ub97c \uc608\ubc29\ud558\uace0, \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 AI \uc131\uc7a5 \uc694\uac74\uc744 \uc870\uc131\ud560 \uc608\uc815\uc785\ub2c8\ub2e4.<\/p>\n<p>.<\/p>\n<p>\u201c\uc544\uc778\uc288\ud0c0\uc778 \ucf54\ud30c\uc77c\ub7ff\uc740 \uace0\uac1d \uad00\uacc4\uc5d0\uc11c \uc77c\uc5b4\ub098\uace0 \uc788\ub294 \uc0c1\ud669\uc744 \uc815\ud655\ud788 \uc774\ud574\ud558\ub294 \ub2a5\ub825\uc744 \uac16\ucd98 \uc720\uc77c\ud55c \ucf54\ud30c\uc77c\ub7ff\uc785\ub2c8\ub2e4.\u201d<\/p>\n<p>&#8211; \ub9c8\ud06c \ubca0\ub2c8\uc624\ud504, \uc138\uc77c\uc988\ud3ec\uc2a4 CEO<\/p>\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">No.1 CRM \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \ucd5c\uc2e0 \ud2b8\ub80c\ub4dc \ub274\uc2a4\ub808\ud130<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\uc0c8\ub85c\uc6b4 \uc18c\uc2dd\uc744 \uac00\uc7a5 \uba3c\uc800 \ubc1b\uc544\ubcf4\uc138\uc694!<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/kr\/form\/other\/blog-newsletter\/\">\uad6c\ub3c5\ud558\uae30<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n<h2 id=\"ai-ai-crm\"> <span> \uae30\uc5c5\uc6a9 AI\ub97c \uc704\ud55c \ud544\uc218\uc694\uac74 &#8211; \u2018\uc2e0\ub8b0\u2019\ub97c \ucd5c\uc6b0\uc120\uc73c\ub85c \ud558\ub294 \uae30\uc5c5\uc6a9 AI CRM\uc758 \uc0ac\ub840 <\/span> <\/h2>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\ub294 AI \uae30\uc220\uc774 \uac1c\uc778\uacfc \uae30\uc5c5\uc5d0 \uc5c4\uccad\ub09c \uae30\ud68c\ub97c \uac00\uc838\uc62c \uac83\uc774\ub77c\uace0 \ubbff\uace0 \uc788\uc2b5\ub2c8\ub2e4. 2023\ub144 \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0\uc11c \ubc1c\ud45c\ud55c \u201cConnected Customer \ud604\ud669&#8221; \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 \uae30\uc5c5\uc774 AI\ub97c \ucc44\ud0dd\ud558\uace0 \uc724\ub9ac\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560 \uac83\uc774\ub77c\uace0 \ubbff\ub294 \uace0\uac1d\uc740 57%\uc5d0 \ubd88\uacfc\ud588\uc2b5\ub2c8\ub2e4. \ubc18\uba74, \uace0\uac1d\uc758 80%\ub294 \uae30\uc5c5\uc774 \uc81c\uacf5\ud558\ub294 \ud2b9\ubcc4\ud55c \uacbd\ud5d8\uc774 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\ub9cc\ud07c \uc911\uc694\ud558\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uace0\uac1d\uc5d0\uac8c \ud2b9\ubcc4\ud55c \uacbd\ud5d8\uc744 \uc120\uc0ac\ud558\uae30 \uc704\ud574 \uae30\uc5c5\uc740 \uc0dd\uc131\ud615 AI \uae30\uc220\uc744 \ucc44\ud0dd\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ucc98\ub7fc \uace0\uac1d\uacfc\uc758 \uad00\uacc4 \uad00\ub9ac\ub97c \uc704\ud55c \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uace0\uac1d \ub370\uc774\ud130\ub97c \ubcf4\ud638\ud558\uc5ec \uc2e0\ub8b0\ub97c \ud615\uc131\ud558\uace0 \uc788\ub294\uc9c0 \uc54c\uc544\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uc18c\ube44\uc790\uc6a9 AI\uac00 \uc544\ub2cc, \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uae30\uc5c5\uc6a9 AI CRM \uc785\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uace0\uac1d\uc758 \ube44\uc988\ub2c8\uc2a4 \ub2c8\uc988\uc5d0 \ub9de\ub294 \uace0\ub3c4\ub85c \ud2b9\ud654\ub41c \uae30\uc5c5\uc6a9 AI \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uac1d\ubcc4 \ub9de\ucda4 \uc774\uba54\uc77c \uc0dd\uc131, \ud310\ub9e4, \ub610\ub294 \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8 \uc9c0\uc6d0, \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \ub4f1 \uc77c\uc0c1\uc801\uc778 \uc5c5\ubb34\ub97c \uc218\ud589\ud558\ub294\ub370 \ub3c4\uc6c0\uc744 \uc8fc\ub294 AI \ubaa8\ub378\uc744 \uc124\uacc4\ud558\ub294\ub370 \uc911\uc810\uc744 \ub450\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc544\uc778\uc288\ud0c0\uc778 \ucf54\ud30c\uc77c\ub7ff\uc774\ub77c\ub294 \ub300\ud654\ud615 AI\ub97c \ub3c4\uc785\ud558\uc5ec \uace0\uac1d\uc774 \ubb38\uc81c\ub97c \ub354\uc6b1 \ube60\ub974\uac8c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0\uc11c \uc2e0\ub8b0\ub294 1\uc21c\uc704 \uac00\uce58\uc785\ub2c8\ub2e4. \uace0\uac1d\uc5d0\uac8c AI CRM \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud560 \ub54c \uc2e0\ub8b0, \uc548\uc804, \uc724\ub9ac\ub97c \uc911\uc2ec\uc73c\ub85c AI\ub97c \uac1c\ubc1c\ud558\uace0 \ubc30\ud3ec\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \ub370\uc774\ud130\ub294 \uc81c\ud488\uc774 \uc544\ub2c8\ub77c\ub294 \uac00\uce58 \uc544\ub798 \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uc5c4\uaca9\ud55c \ub370\uc774\ud130 \uc815\ucc45 \uc81c\uc5b4 \uaddc\uc815\uc744 \uc900\uc218\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uc138\uc77c\uc988\ud3ec\uc2a4 C360 \ud50c\ub7ab\ud3fc\uc5d0 \ub0b4\uc7a5\ub41c \uc544\uc778\uc288\ud0c0\uc778 \ud2b8\ub7ec\uc2a4\ud2b8 \ub808\uc774\uc5b4\ub294 \uac1c\uc778\uc815\ubcf4\ubcf4\ud638 \ubc0f \ubcf4\uc548 \uc870\uce58\ub97c \ud1b5\ud574 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ud658\uacbd\uc5d0\uc11c AI\uc640 \uc0c1\ud638\uc791\uc6a9\uc744 \uc9c0\uc6d0\ud558\uc5ec \uace0\uac1d \ub370\uc774\ud130 \ubcf4\uc548 \uc774\uc288\ub97c \ubc29\uc9c0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h5 id=\"101\"> <span> \ub370\uc774\ud130 \ub808\uc774\ud06c\ud558\uc6b0\uc2a4 101 <\/span> <\/h5>\n<p> \ub370\uc774\ud130 \ub808\uc774\ud06c\ud558\uc6b0\uc2a4 \uae30\uc220\uc744 \uae30\ubc18\uc73c\ub85c \ud558\uc5ec \uad6c\ucd95\ub41c \uace0\uac1d \ub370\uc774\ud130 \ud50c\ub7ab\ud3fc\uc778 Salesforce Data Cloud\uc758 \uae30\ubcf8 \uc0ac\ud56d\uc744 \uc0b4\ud3b4\ubcf4\uc138\uc694. \uc774 \ud2b8\ub808\uc77c\uc740 Salesforce Data Cloud\ub97c \uba85\ud655\ud558\uac8c \uc124\uba85\ud574 \uc8fc\ub294 \uc720\uc6a9\ud55c \uac00\uc774\ub4dc\uc785\ub2c8\ub2e4. <\/p>\n<p class=\"text-center\"><a href=\"https:\/\/trailhead.salesforce.com\/ko\/users\/dataclouddocs\/trailmixes\/get-to-know-salesforce-genie\" class=\"btn btn-lg btn-primary\" target=\"_blank\">\uc2dc\uc791\ud558\uae30<\/a><\/p>\n<h2 id=\"ai\"> <span> \uae30\uc5c5\uc6a9 AI\uc640 \ud568\uaed8 \ub9cc\ub4dc\ub294 \u2018\uc9c0\uc18d \uac00\ub2a5\ud55c \ubbf8\ub798\u2019 <\/span> <\/h2>\n<p>AI \uc724\ub9ac\uc640 \uc2e0\ub8b0\uac00 \ud604\uc7ac \uac00\uc7a5 \ud65c\ubc1c\ud788 \ub17c\uc758\ub418\uace0 \uc788\ub294 \uc8fc\uc81c\ub77c\uba74, AI\uc640 \ubbf8\ub798\uc5d0 \ub300\ud574 \uc0dd\uac01\ud574 \ubd10\uc57c \ud560 \ub2e4\uc74c \uc8fc\uc81c\ub294 \ubc14\ub85c \ud658\uacbd\uacfc \uc9c0\uc18d\uac00\ub2a5\uc131\uc785\ub2c8\ub2e4. AI \uc6b4\uc601 \uc2dc \ud0c4\uc18c \ubc30\ucd9c\uc774 \uc77c\uc5b4\ub098\uac70\ub098, \ub370\uc774\ud130\uc13c\ud130\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \uc5f4\uc744 \ub0c9\uac01\ud558\uae30 \uc704\ud574 \ubb3c\uc744 \uc0ac\uc6a9\ud558\ub294 \ub4f1 AI \uae30\uc220 \ubc1c\uc804\uc740 \ud658\uacbd\uc5d0 \uc9c1\uc811\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc6a9 AI CRM \uae30\uc220\uc744 \uc120\ub3c4\ud558\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uc9c0\uc18d \uac00\ub2a5\ud55c \ubbf8\ub798\ub97c \ubcf4\uc7a5\ud558\uae30 \uc704\ud574 AI \uae30\uc220\uc774 \uc8fc\ub294 \ud61c\ud0dd\uc744 \uadf9\ub300\ud654\ud558\uba74\uc11c \ud658\uacbd\uc801 \uc601\ud5a5\uc744 \uc644\ud654\ud560 \ubc29\uc548\uc744 \ubaa8\uc0c9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n<p>\uc774\ub97c \uc704\ud574 \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \u2018\uc9c0\uc18d \uac00\ub2a5\ud55c AI \uc815\ucc45 \uc6d0\uce59\u2019 \uc120\ubcf4\uc774\uace0, \uad00\ub828 \uc815\ucc45 \uac1c\ubc1c \uc2dc \uc0dd\uac01\ud574 \ubd10\uc57c \ud560 \uc6b0\uc120\uc21c\uc704\ub97c \uc124\uc815\ud588\uc2b5\ub2c8\ub2e4. \uba3c\uc800, \uc778\uacf5\uc9c0\ub2a5\uc758 \ud658\uacbd\uc801 \uc601\ud5a5\uc744 \uad00\ub9ac\ud558\uace0 \uce21\uc815\ud574\uc57c \ud55c\ub2e4\uace0 \ubc1d\ud799\ub2c8\ub2e4. AI \uc2dc\uc2a4\ud15c\uc758 \ud658\uacbd\uc801 \uc601\ud5a5\uc744 \uce21\uc815\ud558\uace0 \ubcf4\uace0\ud558\uae30 \uc704\ud55c \ud45c\uc900\ud654\ub41c \uc9c0\ud45c\uac00 \ud544\uc694\ud558\uba70, AI \ubaa8\ub378\uc744 \uc81c\uacf5\ud558\ub294 \ubaa8\ub4e0 \uc5c5\uccb4\uac00 \uacf5\ud1b5\uc758 \uc9c0\ud45c\ub97c \ud65c\uc6a9\ud574 AI \uac1c\ubc1c \ubc0f \uc6b4\uc601\uacfc \uad00\ub828\ub41c \uc5d0\ub108\uc9c0 \ud6a8\uc728\uc131\uacfc \ud0c4\uc18c \ubc1c\uc790\uad6d\uc744 \uacf5\uac1c\ud574\uc57c \ud55c\ub2e4\uace0 \uc774\uc57c\uae30\ud569\ub2c8\ub2e4. \ub610\ud55c, AI \uae30\uc220\uc758 \uc704\ud5d8\uc744 \uacb0\uc815\ud558\uace0 \uace0\uc704\ud5d8 \ubaa8\ub378\uc744 \ubd84\ub958\ud560 \ub54c \ud658\uacbd\uc801 \uc601\ud5a5\uc744 \uace0\ub824\ud574\uc57c \ud55c\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/p>\n<p>AI \uae30\uc220\uc774 \uc8fc\ub294 \ud61c\ud0dd\uc744 \uc774\uc6a9\ud574 \uae30\ud6c4 \ubcc0\ud654\uc5d0 \ub300\uc751\ud558\uae30 \uc704\ud55c \ud601\uc2e0 \uae30\uc220\uc744 \uac1c\ubc1c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\uc758 \ub370\uc774\ud130 \ubd84\uc11d, \ud328\ud134 \uc778\uc2dd, \uacb0\uacfc \uc608\uce21 \ub2a5\ub825\uc740 \ud658\uacbd \ubcf4\ud638\uc5d0 \ub300\ud55c \uc811\uadfc \ubc29\uc2dd\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\ub294 \uac00\ub2a5\uc131\uc774 \uc788\uc2b5\ub2c8\ub2e4. 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