{"id":3794,"date":"2026-05-07T11:02:08","date_gmt":"2026-05-07T02:02:08","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=3794"},"modified":"2026-05-07T11:02:10","modified_gmt":"2026-05-07T02:02:10","slug":"crm-for-startup-series2","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/crm-for-startup-series2\/","title":{"rendered":"[\ucd08\uae30 \uc2a4\ud0c0\ud2b8\uc5c5 CRM \u2461] \uc5d1\uc140 \ub370\uc774\ud130 \ud1b5\ud569 \ubc0f CS \uae30\ub2a5 2\uac00\uc9c0"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewBox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li>\ud769\uc5b4\uc9c4 \uc608\uc57d \uc815\ubcf4\ub97c Custom Object\ub85c \ud1b5\ud569\ud558\uc5ec \ub370\uc774\ud130 \uac80\uc0c9\uc758 \ube44\ud6a8\uc728\uc744 \uc5c6\uc560\uace0 \uc11c\ube44\uc2a4 \uc751\ub300 \uc18d\ub3c4\ub97c \ud68d\uae30\uc801\uc73c\ub85c \ub192\uc785\ub2c8\ub2e4.<\/li>\n\n\n\n<li>\ucc44\ub110 \ud1b5\ud569\uacfc \ud654\uba74 \uc804\ud658 \uc5c6\ub294 \uc5c5\ubb34 \ucc98\ub9ac\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc6d0\uc758 \ud53c\ub85c\ub3c4\ub97c \uc904\uc774\uace0, \uace0\uac1d\uacfc \uc2e0\ub8b0\ub97c \uc313\ub294 \ubcf8\uc9c8\uc801\uc778 \uc751\ub300\uc5d0\ub9cc \ubab0\uc785\ud558\uac8c \ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li>360\ub3c4 \uace0\uac1d \ubdf0\ub85c \ucd95\uc801\ub41c \ub370\uc774\ud130\ub294 \ub2e8\uc21c \uae30\ub85d\uc744 \ub118\uc5b4, \ucd08\uae30 \uc2a4\ud0c0\ud2b8\uc5c5\uc774 \uace0\uac1d \ub2c8\uc988\ub97c \ud30c\uc545\ud558\uace0 \uc131\uc7a5\uc744 \uc124\uacc4\ud558\ub294 \ud575\uc2ec \uc790\uc0b0\uc774 \ub429\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<footer class=\"wp-block-salesforce-blog-key-takeaways__footer\">\n\t\t\t\t\tThis summary was created with AI and reviewed by an editor.\t\t\t\t<\/footer>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<p class=\"has-text-align-center\"><em>\ubcf8 \ucf58\ud150\uce20\ub294 \uc9c0\ub09c <\/em><a href=\"https:\/\/www.salesforce.com\/kr\/events\/webinars\/free-crm-for-small-business\/\" type=\"link\" id=\"https:\/\/www.salesforce.com\/kr\/events\/webinars\/free-crm-for-small-business\/\"><em>3\uc6d4 18\uc77c\uc5d0 \uc9c4\ud589\ub41c \uc138\uc77c\uc988\ud3ec\uc2a4 \uc6e8\ube44\ub098, <\/em><br><em>&lt;\uc791\uc9c0\ub9cc \uac15\ud55c \ud300\uc744 \uc644\uc131\ud558\ub294 CRM \ub370\uc774\ud130\uc758 \ud798<\/em><\/a><em>>\uc758 \ud575\uc2ec \ub0b4\uc6a9\uc744 \ubc14\ud0d5\uc73c\ub85c \uad6c\uc131\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/em><\/p>\n\n\n\n<p>\uccab\uc9f8 \ub3fc\uc9c0\uac00 \uc138\uc77c\uc988\ud3ec\uc2a4\ub85c \uc601\uc5c5\uc758 \uae30\ud2c0\uc744 \uc7a1\uc740 \ub355\ubd84\uc5d0, \ud53c\uadf8 \ud330\ub9ac\uc2a4 \ud638\ud154\uc740 \uc5f0\uc77c \ub9cc\uc2e4\uc744 \uae30\ub85d\ud558\uba70 \ub300\uc131\uacf5\uc744 \uac70\ub450\uc5c8\uc2b5\ub2c8\ub2e4. \uc0dd\uc0b0\uc131\uc774 \ub208\uc5d0 \ub744\uac8c \uc88b\uc544\uc9c0\ub294 \uac78 \ubab8\uc18c \uccb4\ud5d8\ud55c \uccab\uc9f8 \ub3fc\uc9c0\ub294 \uace7\uc7a5 \ub3d9\uc0dd\ub4e4\uc744 \ubd88\ub7ec \ubaa8\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>&#8220;\uc598\ub4e4\uc544, \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \ubb34\uac81\uace0 \uc5b4\ub824\uc6b4 \ud234\uc774 \uc544\ub2c8\uc57c. <a href=\"https:\/\/www.salesforce.com\/kr\/crm\/free-crm\/?d=afx\" type=\"link\" id=\"https:\/\/www.salesforce.com\/kr\/crm\/free-crm\/?d=afx\">\uc6b0\ub9ac\uac00 \uc4f0\ub294 \ud50c\ub79c<\/a> \uc548\uc5d0\ub294 \uc774\ubbf8 \ub108\ud76c\uac00 \ud544\uc694\ud55c \uc11c\ube44\uc2a4\ub791 \ub9c8\ucf00\ud305 \uae30\ub2a5\uc774 \ub2e4 \ub4e4\uc5b4\uc788\uc5b4. \ucd94\uac00 \ube44\uc6a9\uc774\ub098 \ubcf5\uc7a1\ud55c \uac1c\ubc1c\ub3c4 \ud544\uc694 \uc5c6\uc73c\ub2c8, \uc774\uc81c \uc6b0\ub9ac \ub2e4 \uac19\uc774 \uc774\uac78\ub85c &#8216;\ubcbd\ub3cc \uc9d1&#8217;\uc744 \uc644\uc131\ud574 \ubcf4\uc790!&#8221;<\/p>\n\n\n\n<p>\ud558\uc9c0\ub9cc \uc601\uc5c5 \uc131\uacf5\uc73c\ub85c \uace0\uac1d\uc774 \ub298\uc5b4\ub0a0\uc218\ub85d, \uc11c\ube44\uc2a4(CS)\ub97c \ub2f4\ub2f9\ud558\ub294 \ub458\uc9f8 \ub3fc\uc9c0\uc758 \uace0\ubbfc\uc740 \uae4a\uc5b4\ub9cc \uac11\ub2c8\ub2e4. \ubb38\uc758 \ucc44\ub110\uc740 \ub298\uc5b4\ub098\ub294\ub370 \uc815\ubcf4\uac00 \ud769\uc5b4\uc838 \uc788\uc5b4, \uc804\ud654 \ud55c \ud1b5\uc744 \uc751\ub300\ud560 \ub54c\ub9c8\ub2e4 \uc11c\ub108 \uac1c\uc758 \ucc3d\uc744 \uc624\uac00\ub294 &#8216;\ub370\uc774\ud130 \ubbf8\ub85c&#8217;\uc5d0 \ube60\uc84c\uae30 \ub54c\ubb38\uc774\uc8e0. \uc624\ub298\uc740 \uccab\uc9f8 \ub3fc\uc9c0\uc758 \ubc14\ud1a4\uc744 \uc774\uc5b4\ubc1b\uc544, \ub458\uc9f8 \ub3fc\uc9c0\uac00 \uc5b4\ub5bb\uac8c \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ub2e8\uc228\uc5d0 \ub04c\uc5b4\uc62c\ub838\ub294\uc9c0 \uc0b4\ud3b4\ubd05\ub2c8\ub2e4.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-custom-object-\uc5d1\uc140-\uc18d-\ud638\ud154-\ub370\uc774\ud130-\uc138\uc77c\uc988\ud3ec\uc2a4\ub85c-5\ubd84-\ub9cc\uc5d0-\uc774\uc0ac-\uc644\ub8cc\"><strong><strong>1. Custom Object | \uc5d1\uc140 \uc18d \ud638\ud154 \ub370\uc774\ud130, \uc138\uc77c\uc988\ud3ec\uc2a4\ub85c 5\ubd84 \ub9cc\uc5d0 \uc774\uc0ac \uc644\ub8cc<\/strong><\/strong><\/h2>\n\n\n\n<p><strong>&#8220;\uc7a0\uc2dc\ub9cc\uc694 \uace0\uac1d\ub2d8, \ud655\uc778\ud558\uace0 \ubc14\ub85c&#8230; \uc544\ub2c8, \ub2f4\ub2f9\uc790\ub2d8! \uadf8 \uc5d1\uc140 \ud30c\uc77c \uc5b4\ub514 \uc788\uc5b4\uc694?&#8221;<\/strong> \ud638\ud154\uc774 \ubc88\ucc3d\ud560\uc218\ub85d \ub458\uc9f8 \ub3fc\uc9c0\uc758 \uc2dd\uc740\ub540\uc740 \ub298\uc5b4\ub9cc \uac11\ub2c8\ub2e4. \uc608\uc57d \ub370\uc774\ud130\ubd80\ud130 \ub808\uc800 \ud504\ub85c\uadf8\ub7a8, \uace0\uac1d \ucc38\uc5ec \uc774\ub825\uae4c\uc9c0 \uad00\ub9ac\ud560 \uc815\ubcf4\uac00 \uc0b0\ub354\ubbf8\ucc98\ub7fc \uc313\uc600\uae30 \ub54c\ubb38\uc774\uc8e0. \ud558\uc9c0\ub9cc \uc774 \uae08\ucabd\uac19\uc740 \uc815\ubcf4\ub4e4\uc774 \uc5ec\uc804\ud788 \uac1c\ubcc4 \uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8\uc5d0 \ud769\uc5b4\uc838 \uc788\ub2e4\uba74 \uc5b4\ub5a8\uae4c\uc694?<\/p>\n\n\n\n<p>\ub2e8\uc21c\ud55c \uc9c8\ubb38 \ud558\ub098\uc5d0\ub3c4 \ud30c\uc77c\uc744 \ub4a4\uc9c0\uace0, \ud544\ud130\ub97c \uac78\uace0, &#8220;\uadf8 \ud30c\uc77c \ub9c8\uc9c0\ub9c9\uc73c\ub85c \uc218\uc815\ud55c \uac8c \ub204\uad6c\ub0d0&#8221;\uba70 \ub2f4\ub2f9\uc790\ub97c \ucc3e\uc544 \ud5e4\ub9e4\ub294 \uc18c\ubaa8\uc804\uc774 \ubc18\ubcf5\ub429\ub2c8\ub2e4. \ub458\uc9f8 \ub3fc\uc9c0\ub294 \uc774 \uc9c0\ub3c5\ud55c \u2018\ub370\uc774\ud130 \uc228\ubc14\uaf2d\uc9c8\u2019\uc744 \ud558\ub290\ub77c \uc815\uc791 \uace0\uac1d\uc5d0\uac8c \uc6c3\uc5b4\uc904 \uc5ec\uc720\uc870\ucc28 \uc0ac\ub77c\uc838\ubc84\ub838\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud558\uc9c0\ub9cc <a href=\"https:\/\/www.salesforce.com\/kr\/service\/\" type=\"link\" id=\"https:\/\/www.salesforce.com\/kr\/service\/\">\uc138\uc77c\uc988\ud3ec\uc2a4\uc758 Custom Object(\ub9de\ucda4\ud615 \uc624\ube0c\uc81d\ud2b8)<\/a>\ub97c \ub9cc\ub098\uace0 \ubaa8\ub4e0 \uac8c \ub2ec\ub77c\uc84c\uc2b5\ub2c8\ub2e4. \uac1c\ubc1c\uc790\ub098 \ubcf5\uc7a1\ud55c \ucf54\ub529 \uc5c6\uc774\ub3c4, \ub204\uad6c\ub098 \uc6b0\ub9ac \ud638\ud154\ub9cc\uc758 \ud2b9\uc218\ud55c \ud504\ub85c\uadf8\ub7a8\ub370\uc774\ud130 \uad6c\uc870\ub97c \uc138\uc77c\uc988\ud3ec\uc2a4 \uc548\uc5d0 \ub69d\ub531 \uc124\uacc4\ud560 \uc218 \uc788\uac8c \ub41c \uac83\uc774\uc8e0.<\/p>\n\n\n\n<p><strong>\ud575\uc2ec \uae30\ub2a5: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8 \u2192 \uc804\uc6a9 \uc624\ube0c\uc81d\ud2b8 \uc790\ub3d9 \uc774\uc2dd:<\/strong> \uc5d1\uc140\uc758 &#8216;\uce78&#8217;\uacfc &#8216;\uc904&#8217;\uc5d0 \uac07\ud600 \uc788\ub358 \ub370\uc774\ud130\ub97c \ud638\ud154 \ud504\ub85c\uadf8\ub7a8, \uc608\uc57d \ub0b4\uc5ed \ub4f1 \uc6b0\ub9ac \ube44\uc988\ub2c8\uc2a4 \uc5b8\uc5b4\uc5d0 \ub9de\ub294 \uc804\uc6a9 \ub370\uc774\ud130 \ubcf4\uad00\ud568(Object)\uc73c\ub85c \uc989\uc2dc \uc804\ud658<\/li>\n\n\n\n<li><strong>\ube44\uc988\ub2c8\uc2a4 \ub9de\ucda4\ud615 \uc9c1\uad00\uc801 \ubd84\ub958:<\/strong> \ub2e4\uc774\ub2dd, \ub808\uc800, \uc6cc\ud06c\uc20d \ub4f1 \uc11c\ube44\uc2a4 \uc131\uaca9\uc5d0 \ub9de\uac8c \ub370\uc774\ud130\ub97c \uccb4\uacc4\ud654\ud558\uc5ec, \uc218\ub9cc \uac1c\uc758 \ud589\uc744 \uc2a4\ud06c\ub864 \ud558\uc9c0 \uc54a\uace0\ub3c4 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \ud55c\ub208\uc5d0 \ud30c\uc545 \uac00\ub2a5<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.salesforce.com\/kr\/crm\/foundations\/?d=afx\" type=\"link\" id=\"https:\/\/www.salesforce.com\/kr\/crm\/foundations\/?d=afx\">360\ub3c4<\/a> \uace0\uac1d \ucc38\uc5ec \ub370\uc774\ud130 \ud1b5\ud569:<\/strong> \ud504\ub85c\uadf8\ub7a8 \uc0c1\uc138 \uc815\ubcf4 \uc548\uc5d0\uc11c \uc608\uc57d \ub0b4\uc5ed\uacfc \ucc38\uc5ec \uace0\uac1d \ubaa9\ub85d\uc744 \uc989\uc2dc \uc870\ud68c \ubc0f \ud0c0 \ubd80\uc11c\uc5d0 \ubb3c\uc5b4\ubcfc \ud544\uc694 \uc5c6\ub294 \u2018\uc6d0\uc2a4\ud1b1&#8217; \ud655\uc778 \uac00\ub2a5<\/li>\n<\/ul>\n\n\n\n<!-- The script tag should live in the head of your page if at all possible -->\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script>\n\n<!-- Put this wherever you would like your player to appear -->\n<img decoding=\"async\"\n  style=\"width: 100%; margin: auto; display: block;\"\n  class=\"vidyard-player-embed\"\n  src=\"https:\/\/play.vidyard.com\/edZCKwZfHDWTNKxYLcP3Lh.jpg\"\n  data-uuid=\"edZCKwZfHDWTNKxYLcP3Lh\"\n  data-v=\"4\"\n  data-type=\"lightbox\"\n\/>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-service-\uc608\uc57d-\uc218\uc815\ubd80\ud130-\ud30c\uc77c\uacfc-\uba54\uc77c-\uc804\uc1a1\uae4c\uc9c0-\ud654\uba74-\uc804\ud658-\uc5c6\ub294-\uc6d0\uc2a4\ud1b1-\uc11c\ube44\uc2a4\"><strong>2. Service | \uc608\uc57d \uc218\uc815\ubd80\ud130 \ud30c\uc77c\uacfc \uba54\uc77c \uc804\uc1a1\uae4c\uc9c0, \ud654\uba74 \uc804\ud658 \uc5c6\ub294 &#8216;\uc6d0\uc2a4\ud1b1&#8217; \uc11c\ube44\uc2a4<\/strong><\/h2>\n\n\n\n<p><strong>&#8220;\uc774\uba54\uc77c \ubcf4\uace0, \uc804\ud654 \uba54\ubaa8 \ucc3e\uace0, \uc608\uc57d \ucc3d \ub744\uc6b0\uace0&#8230; \ubc8c\uc368 \ucc3d\uc774 5\uac1c\ub124?&#8221;<\/strong><br>CS \ub2f4\ub2f9\uc790\uc778 \ub458\uc9f8 \ub3fc\uc9c0\uc758 \ud558\ub8e8\ub294 \uc228 \uac00\uc069\ub2c8\ub2e4. \uace0\uac1d\uc758 \ub2e8\uc21c\ud55c \ubb38\uc758 \ud558\ub098\ub97c \ud574\uacb0\ud558\ub824 \ud574\ub3c4 \uc774\uba54\uc77c \ud568, \uac1c\uc778 \uba54\ubaa8\uc7a5, \uc608\uc57d \uc2dc\uc2a4\ud15c, \uac00\uc774\ub4dc \ubb38\uc11c\ub97c \uc274 \uc0c8 \uc5c6\uc774 \uc624\uac00\uc57c \ud558\uc8e0. \uadf8\uc0ac\uc774 \uc218\ud654\uae30 \ub108\uba38 \uace0\uac1d\uc740 \uae30\ub2e4\ub9bc\uc5d0 \uc9c0\uccd0\uac00\uace0, \ub458\uc9f8 \ub3fc\uc9c0\uc758 \uc5d0\ub108\uc9c0\ub294 \uace0\uac08\ub429\ub2c8\ub2e4. \uc815\ubcf4\uac00 \ud30c\ud3b8\ud654\ub418\uc5b4 \uc788\uc73c\ub2c8 &#8220;\ubc29\uae08 \ubb50\ub77c\uace0 \ud558\uc168\uc8e0?&#8221;\ub77c\ub294 \uc9c8\ubb38\uc744 \ub418\ud480\uc774\ud558\uac8c \ub418\uace0, \uc11c\ube44\uc2a4\uc758 \uc9c8\uc740 \uc790\uc5f0\uc2a4\ub808 \ub5a8\uc5b4\uc9c8 \uc218\ubc16\uc5d0 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud558\uc9c0\ub9cc <a href=\"https:\/\/www.salesforce.com\/kr\/service\/\">\uc138\uc77c\uc988\ud3ec\uc2a4 Service Cloud<\/a>\ub294 \uace0\uac1d \uc751\ub300\uc758 \uc2dc\uc791\ubd80\ud130 \ub05d\uae4c\uc9c0\ub97c \ub2e8 \ud558\ub098\uc758 \ud1b5\ud569 \ud654\uba74(Console)\uc73c\ub85c \uc62e\uaca8\uc90d\ub2c8\ub2e4. \ud769\uc5b4\uc838 \uc788\ub358 \ub370\uc774\ud130\uac00 \ud55c\uacf3\uc5d0 \ubaa8\uc774\ub2c8, \ub458\uc9f8 \ub3fc\uc9c0\ub294 \uc774\uc81c \ub354 \uc774\uc0c1 &#8216;\ucc3d \uc804\ud658 \uc9c0\uc625&#8217;\uc5d0\uc11c \uae38\uc744 \uc783\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p><strong>\ud575\uc2ec \uae30\ub2a5:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc774\uba54\uc77c \ud074\ub808\uc784 \uc790\ub3d9 \ub3d9\uae30\ud654<\/strong>: \uace0\uac1d \ubb38\uc758 \uc774\uba54\uc77c\uc774 \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0 \uc989\uc2dc \uc5f0\ub3d9\ub418\uc5b4 \uc2e4\uc2dc\uac04 \ud604\ud669 \ud30c\uc545<\/li>\n\n\n\n<li><strong>\uc989\uac01\uc801\uc778 \uc608\uc57d \ub370\uc774\ud130 \uc218\uc815<\/strong>: \uace0\uac1d \uc694\uccad\uc5d0 \ub530\ub978 \uc77c\uc815 \ubcc0\uacbd\uc744 \uc6d0\uc2a4\ud1b1\uc73c\ub85c \ucc98\ub9ac<\/li>\n\n\n\n<li><strong>\ub9c8\ucf00\ud305 \ucea0\ud398\uc778 &amp; \ud30c\uc77c \uc790\ub3d9 \ub9e4\ud551<\/strong>: \uace0\uac1d\uc774 \ucc38\uc5ec\ud55c \ucea0\ud398\uc778 \uc790\ub8cc\ub97c \ud0c0 \ubd80\uc11c \ud611\uc870 \uc5c6\uc774 \uc989\uc2dc \uc804\ub2ec<\/li>\n\n\n\n<li><strong>\ucc3d \uc804\ud658 \uc5c6\uc774 \uc774\uba54\uc77c \ubc1c\uc1a1:<\/strong> \ud654\uba74 \uc804\ud658 \uc5c6\uc774 \uace0\uac1d \uc815\ubcf4\uc640 \uc0c1\ub2f4 \uc774\ub825\uc744 \ubcf4\uba70 \uc989\uc2dc \uc774\uba54\uc77c \uc218\uc815 \ubc0f \ubc1c\uc1a1 \uac00\ub2a5 \ubc1c\uc1a1<\/li>\n<\/ul>\n\n\n\n<p><strong>Before &amp; After:<\/strong> <strong>\uc5c5\ubb34 \ubc29\uc2dd\uc758 \ubcc0\ud654<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table is-style-header-highlight\"><table class=\"has-fixed-layout\"><thead><tr><th>Before (\uae30\uc874 \ubc29\uc2dd)<\/th><th>After (\uc138\uc77c\uc988\ud3ec\uc2a4)<\/th><\/tr><\/thead><tbody><tr><td>\uc774\uba54\uc77c, \uc804\ud654, \ucc44\ud305 \ucc44\ub110\uc744 \uac01\uac01 \ud655\uc778<\/td><td>\ubaa8\ub4e0 \ubb38\uc758 \ucc44\ub110\uc774 \ud50c\ub7ab\ud3fc \ud558\ub098\ub85c \ud1b5\ud569<\/td><\/tr><tr><td>\uc608\uc57d, \uad6c\ub9e4 \ud655\uc778\uc744 \uc704\ud574 \ubcc4\ub3c4 \ud504\ub85c\uadf8\ub7a8 \uc811\uc18d<\/td><td>\ud1b5\ud569\ub41c \uc608\uc57d, \uad6c\ub9e4 \ub370\uc774\ud130\uc5d0 \uc989\uc2dc \uc811\uadfc<\/td><\/tr><tr><td>\uace0\uac1d\uc5d0\uac8c \uc804\ub2ec\ud560 \ud30c\uc77c \ubc0f \ubb38\uc11c \uc9c1\uc811 \uc11c\uce6d<\/td><td>\uace0\uac1d\uc758 \uc0c1\ud669\uc5d0 \ub9de\ub294 \ubb38\uc11c \uc790\ub3d9 \ucd94\ucc9c<\/td><\/tr><tr><td>\ub2f4\ub2f9\uc790\uc758 \ud788\uc2a4\ud1a0\ub9ac \ud655\uc778\uc774 \ud544\uc694\ud558\uc5ec \ub300\uae30 \uc2dc\uac04 \ubc1c\uc0dd<\/td><td>360\ub3c4 \uace0\uac1d \ud788\uc2a4\ud1a0\ub9ac\ub85c \uc989\uc2dc \uc0c1\ud669 \ud30c\uc545 \ubc0f \ub300\uc751<\/td><\/tr><tr><td>\uc774\uba54\uc77c \ubc1c\uc1a1\uc744 \uc704\ud574 \ucc3d \uc804\ud658 \ud544\uc694<\/td><td>\ud50c\ub7ab\ud3fc \ub0b4 \uc6d0\ud074\ub9ad \uc774\uba54\uc77c \ubc1c\uc1a1 \ubc0f \ucf00\uc774\uc2a4 \uc885\uacb0<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<!-- The script tag should live in the head of your page if at all possible -->\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script>\n\n<!-- Put this wherever you would like your player to appear -->\n<img decoding=\"async\"\n  style=\"width: 100%; margin: auto; display: block;\"\n  class=\"vidyard-player-embed\"\n  src=\"https:\/\/play.vidyard.com\/fe1W3UCq6iwMsGVHmjDSY9.jpg\"\n  data-uuid=\"fe1W3UCq6iwMsGVHmjDSY9\"\n  data-v=\"4\"\n  data-type=\"lightbox\"\n\/>\n\n\n\n\n<p><\/p>\n\n\n\n<p>\ub458\uc9f8 \ub3fc\uc9c0 \uc5ed\uc2dc \uc138\uc77c\uc988\ud3ec\uc2a4 Suite \ud658\uacbd\uc5d0\uc11c \uc11c\ube44\uc2a4 \uc5c5\ubb34\uc758 \ud601\uc2e0\uc744 \uc81c\ub300\ub85c \uccb4\uac10\ud588\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130 \ubbf8\ub85c\uc5d0\uc11c \ud0c8\ucd9c\ud558\uc790 \uc751\ub300 \uc18d\ub3c4\ub294 \ube68\ub77c\uc84c\uace0, \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\ub294 \uc5ed\ub300 \ucd5c\uace0\uce58\ub97c \uae30\ub85d\ud588\uc8e0. \ud2bc\ud2bc\ud55c \ubcbd\ub3cc \uc9d1 \uc548\uc5d0\uc11c \uc5ec\uc720\ub86d\uac8c \uace0\uac1d\uc744 \ub9de\uc774\ud558\ub294 \ub458\uc9f8 \ub3fc\uc9c0\uc758 \uc5bc\uad74\uc5d4 \uc774\uc81c \uc6c3\uc74c\uaf43\uc774 \ud53c\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading is-style-intro-heading\" id=\"h-\ucd08\uae30-\uc2a4\ud0c0\ud2b8\uc5c5\uc5d0\uac8c-\ud544\uc694\ud55c-crm\uc740-salesforce-free-suite-\uc785\ub2c8\ub2e4\">\ucd08\uae30 \uc2a4\ud0c0\ud2b8\uc5c5\uc5d0\uac8c \ud544\uc694\ud55c CRM\uc740 <strong>Salesforce Free Suite<\/strong>\uc785\ub2c8\ub2e4<\/h1>\n\n\n\n<p>\ud754\ud788 \uc601\uc5c5 \uc131\uacfc\uc5d0\ub9cc \uc9d1\uc911\ud558\ub2e4 \ubcf4\uba74, \uc815\uc791 \uace0\uac1d\uc774 \ubaa9\uc18c\ub9ac\ub97c \ub0b4\ub294 \uc11c\ube44\uc2a4(CS) \ub2e8\uacc4\ub294 \ub193\uce58\uae30 \uc27d\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud314\uae30\ub9cc \ud558\uace0 \uc751\ub300\uac00 \uc5c9\ub9dd\uc778 \uc11c\ube44\uc2a4\ub294 \uacb0\uad6d \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc783\uace0 \ub9d9\ub2c8\ub2e4. \ub2f9\uc7a5\uc740 \ubcf4\uc774\uc9c0 \uc54a\uc544\ub3c4, \ubb34\ub108\uc9c4 \uc11c\ube44\uc2a4 \uccb4\uacc4\ub294 \uace0\uac1d\uc774 \ub5a0\ub098\uac00\ub294 \uac00\uc7a5 \ud070 \uc774\uc720\uac00 \ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc2a4\ud0c0\ud2b8\uc5c5\uc5d0\uac8c \uc815\ub9d0 \ud544\uc694\ud55c \uc194\ub8e8\uc158\uc740 <strong>&#8220;\uace0\uac1d\uc758 \ud788\uc2a4\ud1a0\ub9ac\ub97c \ud55c\ub208\uc5d0 \ud30c\uc545\ud574 \ub04a\uae40 \uc5c6\ub294 \uacbd\ud5d8\uc744 \uc8fc\ub294\uac00&#8221;<\/strong>, \uadf8\ub9ac\uace0 &#8220;\ud3ed\uc8fc\ud558\ub294 \ubb38\uc758 \uc18d\uc5d0\uc11c\ub3c4 \uc2e4\ubb34\uc790\uac00 \ud55c \ud654\uba74\uc5d0\uc11c \uc644\ubcbd\ud788 \uc751\ub300\ud560 \uc218 \uc788\ub294\uac00&#8221;\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774\uc81c &#8216;\ub370\uc774\ud130 \ubbf8\ub85c&#8217;\uc5d0\uc11c \ubc97\uc5b4\ub098 <strong><a href=\"https:\/\/www.salesforce.com\/kr\/crm\/free-crm\/\" type=\"link\" id=\"https:\/\/www.salesforce.com\/kr\/crm\/free-crm\/\">Salesforce Free Suite<\/a><\/strong>\uc640 \ud568\uaed8 \ud754\ub4e4\ub9ac\uc9c0 \uc54a\ub294 \uace0\uac1d \uc2e0\ub8b0\ub97c \uad6c\ucd95\ud574 \ubcf4\uc138\uc694. \ub458\uc9f8 \ub3fc\uc9c0\uc758 \ud2bc\ud2bc\ud55c \ubcbd\ub3cc \uc9d1\ucc98\ub7fc, \uc5ec\ub7ec\ubd84\uc758 \uc11c\ube44\uc2a4\ub3c4 \uace0\uac1d\uc758 \ub9c8\uc74c\uc744 \ubd99\uc7a1\ub294 \uac00\uc7a5 \uac15\ub825\ud55c \ubb34\uae30\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>\ub2e4\uc74c \ud3b8 \uc608\uace0<\/strong><br>\ud558\uc9c0\ub9cc \ub9c8\uc9c0\ub9c9 \ud37c\uc990, \ub9c8\ucf00\ud305 \ub2f4\ub2f9 <strong>\uc14b\uc9f8 \ub3fc\uc9c0<\/strong>\uc758 \uc0c1\ud669\uc740 \uc5ec\uc804\ud788 \ud63c\ub780\uc2a4\ub7fd\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p><strong>\u201c\uc774 \uace0\uac1d\uc740 \ub204\uad6c\uace0, \uc9c0\uae08 \uc6b0\ub9ac\uc5d0\uac8c \ubb34\uc5c7\uc744 \uc6d0\ud560\uae4c? \ub2e4\uc74c\uc5d4 \uc5b4\ub5a4 \ucf58\ud150\uce20\ub97c \ubcf4\ub0b4\uc57c \ud558\uc9c0?\u201d<\/strong> \uc131\uacf5\uc801\uc778 \ub9c8\ucf00\ud305\uc744 \uc704\ud574\uc11c\ub294 \uace0\uac1d\uc774 \uc5b4\ub290 \ub2e8\uacc4\uc5d0 \uc788\ub294\uc9c0 \uba85\ud655\ud788 \uc54c\uace0, \uadf8\uc5d0 \ub531 \ub9de\ub294 \ucf58\ud150\uce20\ub97c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc14b\uc9f8 \ub3fc\uc9c0\uc5d0\uac8c\ub294 \uc0b0\ub354\ubbf8 \uac19\uc740 \ub370\uc774\ud130 \uc18d\uc5d0\uc11c \uac1c\ubcc4 \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \ud30c\uc545\ud574 &#8216;\ub531 \ub9de\ub294 \ud0c0\uc774\ubc0d\uc5d0, \ub531 \ub9de\ub294 \uba54\uc2dc\uc9c0&#8217;\ub97c \uc790\ub3d9\uc73c\ub85c \ubcf4\ub0b4\ub294 \uc2dc\uc2a4\ud15c\uc774 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uacb0\uad6d &#8216;\uac1c\uc778\ud654&#8217;\ub77c\ub294 \ubaa9\ud45c\ub294 \uba40\uc5b4\uc9c0\uace0, \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \ub611\uac19\uc740 \uba54\uc2dc\uc9c0\ub9cc \uc2a4\ud338\ucc98\ub7fc \ubcf4\ub0b4\uac70\ub098 \uc218\uc791\uc5c5\uc73c\ub85c \ub370\uc774\ud130\ub97c \ub9e4\uce6d\ud558\ub2e4 \uc9c0\uccd0\ubc84\ub9ac\ub294 &#8216;\uc6b4\uc601\uc758 \ub2aa&#8217;\uc5d0 \ube60\uc9c0\uace0 \ub9cc \uac83\uc774\uc8e0.<\/p>\n\n\n\n<p>\uacfc\uc5f0 \uc14b\uc9f8 \ub3fc\uc9c0\ub294 \ud769\uc5b4\uc9c4 \ub370\uc774\ud130 \uc0ac\uc774\uc5d0\uc11c \uace0\uac1d \ud55c \uba85 \ud55c \uba85\uc758 \ub9c8\uc74c\uc744 \uc77d\ub294 &#8216;\uac1c\uc778\ud654 \ub9c8\ubc95&#8217;\uc744 \ubd80\ub9b4 \uc218 \uc788\uc744\uae4c\uc694? \ub2e4\uc74c \ud3b8\uc5d0\uc11c\ub294 \ubcf5\uc7a1\ud55c \uc218\uc791\uc5c5 \uc5c6\uc774\ub3c4 \uace0\uac1d\uc758 \uc5ec\uc815\uc744 \uc124\uacc4\ud558\uace0 \uad00\ub9ac\ud558\ub294 <strong>\ub9c8\ucf00\ud305 \uc790\ub3d9\ud654\uc640 \ucd08\uac1c\uc778\ud654 \uc5ec\uc815 \uad00\ub9ac<\/strong>\uc758 \uc704\ub825\uc744 \uc0b4\ud3b4\ubd05\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uacfc\uc5f0 \uc14b\uc9f8 \ub3fc\uc9c0\ub3c4 \ud615\ub4e4\ucc98\ub7fc \uc138\uc77c\uc988\ud3ec\uc2a4\ub77c\ub294 \ud2bc\ud2bc\ud55c \uc9d1 \uc548\uc5d0\uc11c &#8216;\ub9c8\ucf00\ud305 \uc790\ub3d9\ud654\uc758 \ub9c8\ubc95&#8217;\uc744 \ubd80\ub9b4 \uc218 \uc788\uc744\uae4c\uc694?<br><strong>\u23ed\ufe0f \ub2e4\uc74c \ud3b8 \uc608\uace03\ud3b8: [\ucd08\uae30 \uc2a4\ud0c0\ud2b8\uc5c5 CRM \u2462] <strong>\uc7ac\ubc29\ubb38\uc744 \ubd80\ub974\ub294 \ub9c8\ucf00\ud305 \uc790\ub3d9\ud654 \ubc0f \uac1c\uc778\ud654 \uc5ec\uc815 \uad00\ub9ac<\/strong><\/strong> \ud3b8\uc5d0\uc11c \uc774\uc5b4\uc9d1\ub2c8\ub2e4!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Salesforce <br>Free Suite \ud50c\ub79c<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\uc720\ub2c8\ucf58 \uae30\uc5c5\ub4e4\uc774 \uac00\uc7a5 \uba3c\uc800 \uc120\ud0dd\ud558\ub294 \uc138\uacc4 1\uc704 CRM, \ube44\uc6a9 \ubd80\ub2f4\uc740 \ub0ae\ucd94\uace0 \uc0dd\uc0b0\uc131\uc740 \uadf9\ub300\ud654\ud55c Free Suite\ub97c \uc9c0\uae08 \ubc14\ub85c \uacbd\ud5d8\ud574\ubcf4\uc138\uc694.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/kr\/crm\/free-crm\/\">\ud50c\ub79c \ud655\uc778\ud558\uae30<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\uc628\ub514\ub9e8\ub4dc \uc6e8\ube44\ub098<br>\ub2e4\uc2dc\ubcf4\uae30<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\ud53c\uadf8 \ud330\ub9ac\uc2a4 \ud638\ud154\uc758 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601 \uc131\uacf5 \ube44\uacb0\uc774 \uad81\uae08\ud558\ub2e4\uba74? \uc2a4\ud0c0\ud2b8\uc5c5 \ub9de\ucda4\ud615 CRM \ud65c\uc6a9\ubc95\uc744 \ub2f4\uc740 \uc6e8\ube44\ub098\ub97c \uc9c0\uae08 \ubc14\ub85c \ud655\uc778\ud574\ubcf4\uc138\uc694. <\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/kr\/events\/webinars\/free-crm-for-small-business\/\">\uc6e8\ube44\ub098 \uc2dc\uccad\ud558\uae30<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\uc790\uc8fc-\ubb3b\ub294-\uc9c8\ubb38-faqs\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38 (FAQs)<\/h2>\n\n\n<div class=\"accordion 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property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[\ucd08\uae30 \uc2a4\ud0c0\ud2b8\uc5c5 CRM \u2461] \uc5d1\uc140 \ub370\uc774\ud130 \ud1b5\ud569 \ubc0f CS \uae30\ub2a5 2\uac00\uc9c0\" \/>\n<meta property=\"og:description\" content=\"CS \uc5c5\ubb34\uc758 \ubc1c\ubaa9\uc744 \uc7a1\ub294 &#039;\ucc3d \uc804\ud658 \uc9c0\uc625&#039;\uacfc \ub370\uc774\ud130 \ud30c\ud3b8\ud654\ub97c \ud574\uacb0\ud558\uc138\uc694. \uc138\uc77c\uc988\ud3ec\uc2a4 \ucee4\uc2a4\ud140 \uc624\ube0c\uc81d\ud2b8\uc640 \ud1b5\ud569 \ucf58\uc194\uc744 \ud65c\uc6a9\ud574 \uc608\uc57d \uc218\uc815\ubd80\ud130 \uba54\uc77c \ubc1c\uc1a1\uae4c\uc9c0 \ud55c \ud654\uba74\uc5d0\uc11c \ub05d\ub0b4\ub294 \uc6d0\uc2a4\ud1b1 \uc11c\ube44\uc2a4 \uccb4\uacc4 \uad6c\ucd95 \uac00\uc774\ub4dc\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/kr\/blog\/crm-for-startup-series2\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" 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