{"id":391,"date":"2024-05-16T20:22:00","date_gmt":"2025-11-12T20:22:54","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=391"},"modified":"2025-11-27T08:58:04","modified_gmt":"2025-11-26T23:58:04","slug":"customer-service-automation-workflow-map","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/customer-service-automation-workflow-map\/","title":{"rendered":"\uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654\ub97c \uc2dc\uc791\ud558\ub294 \ubc29\ubc95"},"content":{"rendered":"<h2>\uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654\ub294 \uac04\ub2e8\ud558\uac8c \uc774\ub8e8\uc5b4\uc9c0\ub294 \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uba3c\uc800, \uace0\uac1d \uc11c\ube44\uc2a4 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uc218\ud589\ud574\uc57c \ud558\ub294 \uc77c\ub828\uc758 \ub2e8\uacc4\uc778 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ubd80\ud130 \uc54c\uc544\uc57c \ud569\ub2c8\ub2e4. \uadf8 \ud6c4 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ub2e4\uc774\uc5b4\uadf8\ub7a8\uc744 \uc644\uc131\ud558\uace0 \uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ubc30\ud3ec\ud558\uc5ec \uac1c\uc120\ud560 \uc218 \uc788\ub294 \ubd80\ubd84\uc744 \ud0d0\uc0c9\ud558\uc138\uc694. \ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uc790\ub3d9\ud654\ud558\uae30 \uc804\uc5d0 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc2dc\uc791, \uc870\uc728, \uc644\ub8cc\ud558\uae30 \uc704\ud574 \uc5b4\ub5a4 \ub370\uc774\ud130\uac00 \ud544\uc694\ud55c\uc9c0 \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uc815\ubcf4\uac00 \ud544\uc694\ud558\ub2e4\uba74 \uc138\uc77c\uc988\ud3ec\uc2a4\uc640 \ud568\uaed8\ud558\uc138\uc694.<\/h2>\n<p>\uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc6d0\uc774 \uc77c\uc0c1\uc801\uc778 \uc5c5\ubb34\uc5d0 \ub9e4\uc9c4\ud558\uace0 \uc788\ub098\uc694? \uadf8\ub807\ub2e4\uba74 \uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654\ub97c \ub3c4\uc785\ud558\uae30\uc5d0 \uc801\ud569\ud55c \uc0c1\ud669\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-service\/\" target=\"_blank\" rel=\"noopener\">\uc870\uc0ac\uc5d0 \ub530\ub974\uba74<\/a> \uc131\uacfc\uac00 \uc6b0\uc218\ud55c \uc11c\ube44\uc2a4 \uc870\uc9c1\uc758 65%\uac00 <a href=\"https:\/\/www.salesforce.com\/blog\/automated-customer-service\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654<\/a>\ub97c \ud1b5\ud574 \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0 \uc778\uc801 \uc624\ub958\ub97c \uc904\uc774\uba70 \uc0c8\ub85c\uc6b4 \ud504\ub85c\uc81d\ud2b8\uc5d0 \uc2dc\uac04\uc744 \ud22c\uc790\ud569\ub2c8\ub2e4. \ubc18\uba74, \uc131\uacfc\uac00 \uc800\uc870\ud55c \uae30\uc5c5\uc740 41%\ub9cc\uc774 \uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654\ub97c \ud65c\uc6a9\ud558\uace0 \uc788\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&#8216;\uc88b\uc544! \uadf8\ub7fc \uc790\ub3d9\ud654\ud558\uc790!\u2019 \ub77c\uace0 \uc0dd\uac01\ud558\uc2e4 \uc218\ub3c4 \uc788\uc9c0\ub9cc \uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654\ub294 \uac04\ub2e8\ud558\uac8c \uc774\ub8e8\uc5b4\uc9c0\ub294 \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc131\uacf5\uc744 \uc704\ud574 \uc900\ube44\ud574\uc57c \ud560 \uac83\ub4e4\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<h2> <span> \ubb34\uc5c7\uc744 \uc900\ube44\ud574\uc57c \ud560\uae4c\uc694? <\/span> <\/h2>\n<ul>\n<li><a href=\"#h-set-up-for-customer-service-automation-in-3-steps\">3\ub2e8\uacc4\ub85c \uace0\uac1d\uc11c\ube44\uc2a4 \uc790\ub3d9\ud654 \uad6c\ucd95\ud558\uae30<\/a><\/li>\n<li><a href=\"#h-start-with-a-simple-diagram-of-your-workflow\">\uc6cc\ud06c\ud50c\ub85c\uc6b0\uc758 \uac04\ub2e8\ud55c \ub2e4\uc774\uc5b4\uadf8\ub7a8\uc73c\ub85c \uc2dc\uc791\ud558\uae30<\/a><\/li>\n<li><a href=\"#h-determine-who-interacts-with-your-workflow\">\uc6cc\ud06c\ud50c\ub85c\uc6b0\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \uc0ac\ub78c \uacb0\uc815\ud558\uae30<\/a><\/li>\n<li><a href=\"#h-identify-your-data-requirements\">\ub370\uc774\ud130 \uc694\uad6c \uc0ac\ud56d \ud30c\uc545\ud558\uae30<\/a><\/li>\n<\/ul>\n<p> <span> . <\/span> <\/p>\n<h2 id=\"3\"> <span> 3\ub2e8\uacc4\ub85c \uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654 \uad6c\ucd95\ud558\uae30 <\/span> <\/h2>\n<p>\ubaa8\ub4e0 \uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654 \ud504\ub85c\uc138\uc2a4\ub294 \uc694\uccad\uc73c\ub85c\ubd80\ud130 \uc2dc\uc791\ud558\uc5ec \uc774\uc0c1\uc801\uc73c\ub85c\ub294 \ud6cc\ub96d\ud55c <a href=\"https:\/\/www.salesforce.com\/blog\/what-is-customer-experience\/\" target=\"_blank\">\uace0\uac1d \uacbd\ud5d8<\/a>\uc73c\ub85c \ub05d\ub098\ub294 \uc5ec\uc815\uc774\uc9c0\ub9cc, \uc5b4\ub514\ub85c \uac00\uace0 \uc788\ub294\uc9c0, \uc5b4\ub5a4 \uaddc\uce59\uc744 \ub530\ub77c\uc57c \ud558\ub294\uc9c0 \uba85\ud655\ud788 \ud30c\uc545\ud574\uc57c\ub9cc \uadf8 \uc5ec\uc815\uc744 \uc644\uc218\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc911\uc694\ud55c \ub2e8\uacc4\ub098 \uc9c0\ucf1c\uc57c \ud560 \uaddc\uc815\uc744 \uac74\ub108\ub6f0\uba74 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4dc\ub294 \uc9c0\uc5f0\uc774\ub098 \uc7ac\uc791\uc5c5\uc774 \ubc1c\uc0dd\ud558\uc5ec \uc7a0\uc7ac\uc801\uc73c\ub85c \ub9e4\ucd9c \uac10\uc18c\uc640 <a href=\"https:\/\/www.salesforce.com\/blog\/customer-satisfaction-score\/\" target=\"_blank\">\uace0\uac1d \ub9cc\uc871\ub3c4<\/a> \uc800\ud558\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubc14\ub85c \uc774\ub54c \uc11c\ube44\uc2a4 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ud504\ub85c\uc138\uc2a4 \ub9f5\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ud504\ub85c\uc138\uc2a4 \ub9f5\uc740 \uc0ac\ub78c, \uc2dc\uc2a4\ud15c, \ub370\uc774\ud130, \uc758\uc0ac \uacb0\uc815 \uac04\uc758 \ubaa8\ub4e0 \uc911\uc694\ud55c \uc5f0\uacb0 \uace0\ub9ac\ub97c \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \ub2e8 3\ub2e8\uacc4\ub85c \ub9f5\uc744 \ub9cc\ub4dc\ub294 \ubc29\ubc95\uc785\ub2c8\ub2e4.<\/p>\n<p> <span> . <\/span> <\/p>\n<h2> <span> \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0 \ub300\ud55c \uac04\ub2e8\ud55c \ub2e4\uc774\uc5b4\uadf8\ub7a8\uc73c\ub85c \uc2dc\uc791\ud558\uae30 <\/span> <\/h2>\n<p>\uc77c\ubc18\uc801\uc778 \uc11c\ube44\uc2a4 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub294 \uc9c1\uc120 \ud615\ud0dc\ub85c \ub418\uc5b4\uc788\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uacb0\uc815\uc744 \ub0b4\ub824\uc57c \ud558\uac70\ub098 \uc784\uacc4\uac12\uc744 \ucda9\uc871\ud574\uc57c \ud558\ub294 \ubaa8\ub4e0 \uc9c0\uc810\uc5d0\uc11c \uac00\uc9c0\uac00 \ud615\uc131\ub418\ub294 \ub098\ubb34\uc640 \ube44\uc2b7\ud569\ub2c8\ub2e4. \ub2e4\uc74c \uc9c8\ubb38\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud504\ub85c\uc138\uc2a4\ub97c \ub3c4\uc2dd\ud654\ud558\uace0 \ub354 \uc798 \uc774\ud574\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc138\uc694:<\/p>\n<ul>\n<li><b>\uc6cc\ud06c\ud50c\ub85c\uc6b0\ub780 \ubb34\uc5c7\uc77c\uae4c\uc694? <\/b>\uace0\uac1d \uc11c\ube44\uc2a4 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub780 \uace0\uac1d \uc11c\ube44\uc2a4 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uc218\ud589\ud574\uc57c \ud558\ub294 \uc77c\ub828\uc758 \ub2e8\uacc4\uc785\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \ud504\ub85c\uc138\uc2a4\uac00 \uc644\uc804\ud788 \uad6c\ucd95\ub418\uae30 \uc704\ud574 \ud544\uc694\ud55c \ubaa8\ub4e0 \uc0ac\ud56d\uc744 \uba85\ud655\ud788 \ud30c\uc545\ud558\uace0 \uc11c\ube44\uc2a4 \ud504\ub85c\uc138\uc2a4\uac00 \uc804\ubc18\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640 \uc5b4\ub5bb\uac8c \uc77c\uce58\ud558\ub294\uc9c0 \ud30c\uc545\ud558\uc138\uc694.<\/li>\n<li><b>\uc758\uc0ac \uacb0\uc815 \uc9c0\uc810\uc774\ub780 \ubb34\uc5c7\uc77c\uae4c\uc694?<\/b> \uacb0\uc815 \uc9c0\uc810\uc740 \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0\uc11c \ud504\ub85c\uc138\uc2a4\uac00 \ubd84\uae30\ub418\ub294 \uc9c0\uc810\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\uc810\uc5d0\ub294 \ud2b9\uc815 \uacb0\uc815\uc73c\ub85c \uc778\ud574 \uacbd\ub85c\uac00 \ubd84\uae30\ub418\ub294 \uacbd\uc6b0\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 &#8220;\ubcf4\uc99d \uccad\uad6c\uac00 \uc2b9\uc778\ub418\uba74 X\ub97c \uc218\ud589&#8221; \ub610\ub294 &#8220;\ubcf4\uc99d \uccad\uad6c\uac00 \uac70\ubd80\ub418\uba74 Y\ub97c \uc218\ud589&#8221; \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ub294 \ubc18\ud488 \uae08\uc561\uacfc \uac19\uc740 \uc784\uacc4\uac12\uc774 \ub2e4\uc74c \uc791\uc5c5\uc744 \uc720\ubc1c\ud558\ub294 \uc0c1\ud669\uc744 \uc815\uc758\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><b>\uc5b4\ub5a4 \uc81c\uc57d \uc870\uac74\ub4e4\uc774 \uc788\ub098\uc694?<\/b> \uc81c\uc57d \uc870\uac74\uc5d0\ub294 \uc7ac\ubb34 \uaddc\uc815 \uc900\uc218 \ubc0f \uaddc\uc81c \uc694\uac74, \ubc95\ub960 \uc815\ucc45 \ub610\ub294 \uc11c\ube44\uc2a4 \uc218\uc900 \uacc4\uc57d \ubc0f \uae30\uac04\uacfc \uad00\ub828\ub41c \uc815\ucc45\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc608\ub97c \ub4e4\uc5b4 \ub0c9\uc7a5\uace0 \uace0\uc7a5 \uad00\ub828 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0ac\ub840\uc758 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ud504\ub85c\uc138\uc2a4\ub97c \uc0dd\uac01\ud574 \ubcf4\uc138\uc694. \uba3c\uc800 \uace0\uac1d \uc11c\ube44\uc2a4 \uc13c\ud130\uc5d0\uc11c \uac00\uc804\uc81c\ud488\uc774 \ubcf4\uc99d \ub300\uc0c1\uc778\uc9c0 \ud655\uc778\ud574\uc57c \ud569\ub2c8\ub2e4. \ubcf4\uc99d \ub300\uc0c1\uc778 \uacbd\uc6b0 \ud504\ub85c\uc138\uc2a4\ub294 \ubcf4\uc99d \uccad\uad6c\uc640 \uad00\ub828\ub41c \uad6c\uccb4\uc801\uc778 \ub2e8\uacc4\uc640 \uc9c0\uce68\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n<p>\ub0c9\uc7a5\uace0\ub97c \uc218\ub9ac\ud560 \uc218 \uc788\ub294\uc9c0, \uc544\ub2c8\uba74 \uad50\uccb4\ud574\uc57c \ud558\ub294\uc9c0? \uc218\ub9ac\uac00 \ud544\uc694\ud55c \uacbd\uc6b0 \uc5b4\ub5a4 \ubd80\ud488\uc774 \ud544\uc694\ud55c\uc9c0? \ubd80\ud488\uc774 \uc7ac\uace0\uac00 \uc788\ub294\uc9c0 \uc544\ub2c8\uba74 \ubc30\uc1a1\uc774 \ud544\uc694\ud55c\uc9c0? \uace0\uac1d\uc758 \uc9d1\uc5d0\uc11c \uc218\ub9ac\uac00 \uac00\ub2a5\ud55c \uc0c1\ud669\uc778\uc9c0 \uc544\ub2c8\uba74 \uc218\ub9ac \uc11c\ube44\uc2a4\ub97c \ubc1b\uae30 \uc704\ud574 \ub0c9\uc7a5\uace0\ub97c \ud53d\uc5c5\ud574\uc57c \ud558\ub294\uc9c0. \uc774\ub7ec\ud55c \uc0c1\ud669\ub4e4\uc740 \ud504\ub85c\uc138\uc2a4\uc758 \ub2e4\ub978 \uc9c0\uc810\uc744 \uc7a0\uc7ac\uc801\uc73c\ub85c \uc720\ubc1c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p> <img decoding=\"async\" alt=\"\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/customer-service-automation-workflow-map-body.png?strip=all&#038;quality=95\"><\/img> <\/p>\n<p><i>\uace0\uc7a5\ub09c \ub0c9\uc7a5\uace0\ub97c \ucc98\ub9ac\ud558\ub294 \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0\ub294 \uc0ac\ub78c, \ubd80\uc11c, \uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0 \uac78\uccd0 \uc77c\ub828\uc758 \uc758\uc0ac \uacb0\uc815 \uacfc\uc815\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/i><\/p>\n<p> \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ub2e4\uc774\uc5b4\uadf8\ub7a8\uc774 \uc644\uc131\ub418\uc5c8\uc73c\ubbc0\ub85c \uc774\uc81c \ud504\ub85c\uc138\uc2a4\uac00 \uc77c\ubc18\uc801\uc73c\ub85c \uc5b4\ub5bb\uac8c \uc9c4\ud589\ub418\ub294\uc9c0 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ucd9c\ubc1c\uc810\uc73c\ub85c \uc0bc\uc544 <a href=\"https:\/\/www.salesforce.com\/products\/customer-service-automation\/\" target=\"_blank\">\uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ubc30\ud3ec\ud558\uc5ec \uac1c\uc120\ud560 \uc218 \uc788\ub294 \ubd80\ubd84\uc744 \ud30c\uc545<\/a>\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n<p> <span> . <\/span> <\/p>\n<h2> <span> \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \uc0ac\ub78c \uacb0\uc815\ud558\uae30 <\/span> <\/h2>\n<p>\uc131\uacf5\uc801\uc73c\ub85c \uc790\ub3d9\ud654\ud558\ub824\uba74 \ud504\ub7f0\ud2b8, \ubbf8\ub4e4, \ubc31 \uc624\ud53c\uc2a4 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d \uc11c\ube44\uc2a4 \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubaa8\ub4e0 \uc0ac\ub78c\uc744 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. \ud504\ub7f0\ud2b8 \uc624\ud53c\uc2a4\uc5d0\ub294 \ubaa8\ub4e0 \uace0\uac1d \ub300\uba74 \ubd80\uc11c\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc911\uac04 \ubc0f \ubc31\uc624\ud53c\uc2a4\uc5d0\ub294 \uacc4\uc57d\uc774\ub098 \uc8fc\ubb38 \ucc98\ub9ac(\uc911\uac04) \ub610\ub294 \ubc95\ubb34, \uaddc\uc815 \uc900\uc218 \ubc0f \uc7ac\ubb34(\ubc31)\uc640 \uac19\uc774 \uace0\uac1d \ub300\uba74 \ubd80\uc11c\ub294 \uc544\ub2c8\uc9c0\ub9cc \uc11c\ube44\uc2a4\ub97c \uc9c0\uc6d0\ud574\uc57c \ud558\ub294 \uae30\ud0c0 \ubd80\uc11c\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc774\ub97c \uace0\ub824\ud558\uc138\uc694:<\/p>\n<ul>\n<li><b>\ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \uac01 \uac1c\uc778\uc758 \uc5ed\ud560. <\/b>\uace0\uac1d(\ud504\ub7f0\ud2b8 \uc624\ud53c\uc2a4)\uacfc \uc9c1\uc811 \uc18c\ud1b5\ud558\ub294 \uc0ac\ub78c\uc778\uac00\uc694, \uc544\ub2c8\uba74 \ubcf4\uc99d \uccad\uad6c \uc2b9\uc778\uacfc \uac19\uc740 \ub4dc\ub7ec\ub098\uc9c0 \uc54a\ub294 \uacf3\uc5d0\uc11c \uc5c5\ubb34\ub97c \uc218\ud589\ud558\ub294 \uc0ac\ub78c\uc778\uac00\uc694? \ub610\ud55c \ubc18\ud488\ub960\uc744 \ud30c\uc545\ud574\uc57c \ud558\ub294 \uc81c\uc870 \uc81c\ud488 \uad00\ub9ac\uc790\ub098 \uc815\ud574\uc9c4 \ud504\ub85c\uc138\uc2a4 \ud750\ub984\uc744 \ubc97\uc5b4\ub09c \uc791\uc5c5\uc5d0 \ub300\ud55c \uc608\uc678\ub97c \uc2b9\uc778\ud574\uc57c \ud558\ub294 \ubd80\uc0ac\uc7a5\uacfc \uac19\uc774, \ubc18\ub4dc\uc2dc \uc870\uce58\ub97c \ucde8\ud560 \ud544\uc694\ub294 \uc5c6\uc9c0\ub9cc \uc54c\ub9bc \ubc1b\uae30\ub97c \uc6d0\ud558\uac70\ub098 \ubc1b\uc544\uc57c \ud558\ub294 \uc0ac\ub78c\ub4e4\ub3c4 \uace0\ub824\ud558\uc138\uc694.<\/li>\n<li><b>\ud504\ub85c\uc138\uc2a4 \uc774\ud574\uad00\uacc4\uc790\uac00 \uadfc\ubb34\ud558\ub294 \ubd80\uc11c. <\/b>\uc0c1\ud669\uc5d0 \ub530\ub77c \uc5ec\ub7ec \ubd80\uc11c\uac00 \uc11c\ube44\uc2a4 \ud504\ub85c\uc138\uc2a4\uc5d0 \ucc38\uc5ec\ud574\uc57c \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uacc4\uc57d\ud300\uc758 \uc774\ud574\uad00\uacc4\uc790\uac00 \ubcf4\uc99d \ud074\ub808\uc784\uc744 \uc2b9\uc778\ud574\uc57c \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ucc28 \ub300\ucd9c \uad00\ub828 \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uae30 \uc704\ud574 \uc7ac\ubb34\ud300\uc774 \uac1c\uc785\ud574\uc57c \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubd80\uc11c\uc758 \uc0ac\ub78c\ub4e4\uc774 \uc77c\ud558\ub294 \ubc29\uc2dd\uacfc \uc11c\ube44\uc2a4 \uc694\uccad\uc758 \uc6b0\uc120 \uc21c\uc704\ub97c \uc5b4\ub5bb\uac8c \uc815\ud558\ub294\uc9c0 \uba85\ud655\ud558\uac8c \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<li><b>\ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \uc54c\ub9bc \uae30\ubcf8 \uc124\uc815. <\/b>\uac01 \uc774\ud574\uad00\uacc4\uc790\uac00 \uc5b4\ub5a4 \ubc29\uc2dd\uc73c\ub85c, \uc5b4\ub5a4 \ube48\ub3c4\ub85c, \uc911\uc694\ub3c4\uc5d0 \ub530\ub77c \uc5f0\ub77d\uc744 \ubc1b\uace0 \uc2f6\uc5b4 \ud558\ub098\uc694? \ud300\uacfc \uac1c\uc778\uc774 \uc774\uba54\uc77c, \ucc44\ud305, \uc778\uc2a4\ud134\ud2b8 \uba54\uc2e0\uc800 \ub610\ub294 CRM \uc2dc\uc2a4\ud15c \ub0b4\uc5d0\uc11c \uc120\ud638\ud558\ub294 \uc5f0\ub77d \ubc29\ubc95\uc744 \uae30\ub85d\ud574 \ub450\uc138\uc694.<\/li>\n<li><b>\uc774\ud574\uad00\uacc4\uc790\uac00 \uc0ac\uc6a9\ud558\ub294 \uc2dc\uc2a4\ud15c\uacfc \uc778\ud130\ud398\uc774\uc2a4 \ud654\uba74.<\/b> \ub2e4\uc591\ud55c \uc774\ud574\uad00\uacc4\uc790\uac00 \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \uc790\uc2e0\uc758 \uc5ed\ud560\uc744 \uc644\uc218\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\uc744\uae4c\uc694? \uace0\uc7a5 \ub09c \ub0c9\uc7a5\uace0\uc758 \uacbd\uc6b0\ub97c \uc608\ub85c \ub4e4\uc5b4 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uc8fc\ubb38 \ucc98\ub9ac \ud300\uc740 \uc8fc\ubb38 \uad00\ub9ac \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc0ac\uc6a9\ud558\uc5ec \ubd80\ud488\uc744 \ubc30\uc1a1\ud558\uace0, \ud0c0\uc0ac \uc218\ub9ac \uc11c\ube44\uc2a4 \uc5c5\uccb4\ub294 \uc790\uccb4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc77c\uc815\uc744 \uc608\uc57d\ud558\uba70, \uc11c\ube44\uc2a4 \ud300\uc740 CRM \uc2dc\uc2a4\ud15c\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 \uc0ac\uc6a9\uc790\ub294 \uc790\uc8fc \uc0ac\uc6a9\ud558\ub294 \uc2dc\uc2a4\ud15c\uacfc \ud654\uba74\uc5d0\uc11c \uac00\uc7a5 \ud6a8\uc728\uc801\uc73c\ub85c \uc791\uc5c5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/blog\/customer-service-operations\/\" target=\"_blank\">\uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601<\/a>\uc744 \uac04\uc18c\ud654\ud558\ub294 \uac83\uc774 \ubaa9\ud45c\uc778 \uc0c1\ud669\uc5d0\uc11c \uc0c8\ub85c\uc6b4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc774\ub098 \uc571 \uac04\uc758 \ucc3d \uc804\ud658(Alt+Tab)\uc744 \uc0ac\uc6a9\ud558\uba74 \ud504\ub85c\uc138\uc2a4\uc5d0 \ub9c8\ucc30\uc774 \uc0dd\uae38 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc790\ub3d9\ud654\uc758 \uc8fc\uc694 \uc774\uc810 \uc911 \ud558\ub098\ub294 \uc0ac\ub78c\ub4e4\uc774 \uc5c5\ubb34\ub97c \ub354 \uc27d\uac8c \ud6a8\uc728\uc801\uc73c\ub85c \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc790\ub3d9\ud654\ud558\ub824\ub294 \ud504\ub85c\uc138\uc2a4\uc640 \uc0ac\ub78c\ub4e4\uc774 \uc5b4\ub5bb\uac8c \uc0c1\ud638 \uc791\uc6a9\ud558\ub294\uc9c0 \uc774\ud574\ud558\ub294 \uac83\uc740 \ub9e4\uc6b0 \uc911\uc694\ud55c \ub2e8\uacc4\uc785\ub2c8\ub2e4.<\/p>\n<p> <span> . <\/span> <\/p>\n<h2> <span> \ub370\uc774\ud130 \uc694\uad6c \uc0ac\ud56d \ud30c\uc545 <\/span> <\/h2>\n<p>\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uc790\ub3d9\ud654\ud558\uae30 \uc804\uc5d0 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc2dc\uc791\ud558\uace0, \uc870\uc728\ud558\uace0, \uc644\ub8cc\ud558\uae30 \uc704\ud574 \uc5b4\ub5a4 \ub370\uc774\ud130\uac00 \ud544\uc694\ud55c\uc9c0 \ud30c\uc545\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \ub610\ud55c \ud574\ub2f9 \ub370\uc774\ud130\uac00 \uc5b4\ub514\uc5d0 \uc788\uace0 \uc5b4\ub5bb\uac8c \uc561\uc138\uc2a4, \uacf5\uc720 \ubc0f \uc5c5\ub370\uc774\ud2b8\ub420 \uac83\uc778\uc9c0\ub3c4 \uc54c\uc544\uc57c \ud569\ub2c8\ub2e4. \uc774\ub294 \ud504\ub85c\uc138\uc2a4\uac00 \uc5ec\ub7ec \ubd80\uc11c\uc640 \uc2dc\uc2a4\ud15c\uc5d0 \uac78\uccd0 \uc788\uc744 \ub54c \ud2b9\ud788 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4 \uc774\ubc88\uc5d0\ub3c4 \uace0\uc7a5 \ub09c \ub0c9\uc7a5\uace0\uc640 \uad00\ub828\ub41c \uc11c\ube44\uc2a4 \uc694\uccad\uc744 \uc0dd\uac01\ud574 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ub294 \uba3c\uc800 \uace0\uac1d\uc758 \ubcf4\uc99d \uc0c1\ud0dc\ub97c \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. \ub0c9\uc7a5\uace0\ub97c \uad50\uccb4\ud574\uc57c \ud558\ub294 \uacbd\uc6b0, \ub0c9\uc7a5\uace0\ub97c \uc5b4\ub514\ub85c \ubcf4\ub0b4\uc57c \ud558\ub294\uc9c0\uc5d0 \ub300\ud55c \ub370\uc774\ud130\ub97c \uc678\ubd80 \ubc30\uc1a1 \ubd80\uc11c\uc640 \uacf5\uc720\ud574\uc57c \ud569\ub2c8\ub2e4. \uc218\ub9ac\uac00 \ud544\uc694\ud55c \uacbd\uc6b0 \ubd80\ud488 \uacf5\uae09\uc5c5\uccb4 \ubc0f \uc218\ub9ac \uc11c\ube44\uc2a4 \uc5c5\uccb4\uc640 \ub370\uc774\ud130\ub97c \uacf5\uc720\ud574\uc57c \ud569\ub2c8\ub2e4. \ud504\ub85c\uc138\uc2a4\ub97c \ubc30\uce58\ud560 \ub54c\ub294 \ub2e4\uc591\ud55c <a href=\"https:\/\/www.salesforce.com\/blog\/customer-service-analytics\/\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc11d <\/a>\uc18c\uc2a4\uac00 \ub2e4\uc74c \ub2e8\uacc4\ub85c \ub098\uc544\uac00\ub294 \ub370 \uc5b4\ub5bb\uac8c \uae30\uc5ec\ud558\ub294\uc9c0 \uc0dd\uac01\ud574 \ubcf4\uc138\uc694.<\/p>\n<ul>\n<li><b>\uc5b4\ub5a4 \uc2dc\uc2a4\ud15c\uc5d0 \uc911\uc694\ud55c \ub370\uc774\ud130\uac00 \ubcf4\uad00\ub418\uc5b4 \uc788\ub098\uc694? <\/b>\ud504\ub85c\uc138\uc2a4 \uc0c1\uc5d0\uc11c \uc5b4\ub5bb\uac8c \ub370\uc774\ud130\uc5d0 \uc811\uadfc\ud558\uace0 \uc774\ub97c \ud65c\uc6a9\ud558\ub098\uc694? \uc0ac\uc6a9\uc790\uac00 \uc2e4\uc81c\ub85c \ub370\uc774\ud130\uc5d0 \uc811\uadfc\ud574\uc57c \ud558\ub098\uc694? \uc608\ub97c \ub4e4\uc5b4, \uad6c\ub3c5 \ubc0f \uac31\uc2e0 \ub370\uc774\ud130\uac00 \uacc4\uc57d \uad00\ub9ac \uc194\ub8e8\uc158\uc5d0 \ubcf4\uad00\ub418\uc5b4 \uc788\ub294 \uacbd\uc6b0, \uc790\ub3d9\ud654\uc5d0\uc11c \uad00\ub828 \uc815\ubcf4\ub97c \ucea1\ucc98\ud558\uace0 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ub370\uc774\ud130\ub97c \ub178\ucd9c\ud558\uc9c0 \uc54a\uc73c\uba70 \ub2e4\uc74c \ub2e8\uacc4\ub85c \ub118\uc5b4\uac08 \uc218 \uc788\ub294 \ubc29\ubc95\uc774 \uc788\ub098\uc694?<\/li>\n<li><b>\ub204\uac00 \ub370\uc774\ud130\ub97c \uc0dd\uc131\ud558\uace0 \uc5c5\ub370\uc774\ud2b8\ud558\ub098\uc694? <\/b>\uc608\ub97c \ub4e4\uc5b4 \ud504\ub85c\uc138\uc2a4\ub97c \uc2dc\uc791\ud558\uae30 \uc704\ud574 \ucf00\uc774\uc2a4\ub098 \ud30c\uc77c\uc744 \ub9cc\ub4e4\uc5b4\uc57c \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ucf00\uc774\uc2a4\ub098 \ud30c\uc77c\uc740 \ub204\uac00 \ub9cc\ub4dc\ub098\uc694? \uc5b4\ub5a4 \ub370\uc774\ud130\ub97c, \uc5b4\ub514\uc5d0\uc11c \ucea1\ucc98\ud574\uc57c \ud558\ub098\uc694? \uc54c\ub9bc\uc740 \ub204\uac00 \ub2f4\ub2f9\ud558\ub098\uc694? \uc5c5\ub370\uc774\ud2b8\ub97c \ucd94\uac00\ud558\ub824\uba74? \ud504\ub85c\uc138\uc2a4\ub97c \uc644\ub8cc\ud558\ub824\uba74 \uc5b4\ub5a4 \ub370\uc774\ud130\uac00 \ud544\uc694\ud55c\uac00\uc694?<\/li>\n<li><b>\ub370\uc774\ud130\ub294 \uc5b4\ub5bb\uac8c \uc5f0\uacb0\ub418\ub098\uc694?<\/b> \ubd80\uc11c\uc640 \uc2dc\uc2a4\ud15c \uac04\uc5d0 \ub370\uc774\ud130\ub97c \uc804\ub2ec\ud574\uc57c \ud558\ub294 \uacbd\uc6b0\ub294 \uc5b8\uc81c\uc778\uac00\uc694? \uc5f0\uacb0\uc740 \uc5b4\ub5bb\uac8c \uc774\ub8e8\uc5b4\uc9c0\ub098\uc694? \uc608\ub97c \ub4e4\uc5b4 \uae30\uc874 \uace0\uac1d\uc774 \uc0c8\ub85c\uc6b4 \uc11c\ube44\uc2a4\ub97c \ud65c\uc131\ud654\ud560 \ub54c \ud544\uc694\ud55c \ub370\uc774\ud130\uac00 \uc8fc\ubb38 \uad00\ub9ac, \uccad\uad6c \ubc0f \ud68c\uacc4\uc5d0 \uc5b4\ub5bb\uac8c \uc804\ub2ec\ub418\ub098\uc694?<\/li>\n<li><a href=\"https:\/\/www.salesforce.com\/blog\/customer-service-ai\/\" target=\"_blank\"><b>\uace0\uac1d \uc11c\ube44\uc2a4 AI<\/b><\/a><b>\ub294 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \uc5b4\ub5a4 \uc5ed\ud560\uc744 \ud560\uae4c\uc694? <\/b><a href=\"https:\/\/www.salesforce.com\/blog\/three-ways-service-impact-generative-ai\/\" target=\"_blank\">\uc0dd\uc131\ud615 AI<\/a> \ubaa8\ub378\uc740 \uc9c0\uc18d\uc801\uc73c\ub85c \ud559\uc2b5\ud558\uace0 \uc0c8\ub85c\uc6b4 \ub370\uc774\ud130\ub85c \uc5c5\ub370\uc774\ud2b8\ud558\uc5ec \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacb0\uacfc\ub294? <a href=\"https:\/\/www.salesforce.com\/products\/ai-for-customer-service\/\" target=\"_blank\">\uace0\uac1d \uc11c\ube44\uc2a4\uc6a9 AI <\/a>\uae30\ubc18 \uc790\ub3d9\ud654\ub294 \uace0\uac1d\uacfc\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \ud1b5\ud574 \ud559\uc2b5\ud558\uba74\uc11c \ub354\uc6b1 \uc815\ud655\ud558\uace0 \ud6a8\uc728\uc801\uc774\uba70 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uacb0\ub860\uc801\uc73c\ub85c <a href=\"https:\/\/www.salesforce.com\/products\/customer-service-automation\/\" target=\"_blank\">\uc11c\ube44\uc2a4 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ud504\ub85c\uc138\uc2a4<\/a> \ub9f5\uc744 \ubbf8\ub9ac \uad6c\ucd95\ud558\ub294 \ub370 \uc2dc\uac04\uc744 \ud22c\uc790\ud558\uba74 \uc131\uacf5\uc5d0 \ud070 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc774\ub97c \uc798 \uc218\ud589\ud558\uba74 <a href=\"https:\/\/www.salesforce.com\/blog\/customer-support\/\" target=\"_blank\">\uace0\uac1d \uc9c0\uc6d0<\/a>\uc744 \uac04\uc18c\ud654\ud558\uace0, \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uba70 <a href=\"https:\/\/www.salesforce.com\/blog\/future-of-customer-service\/\" target=\"_blank\">\ubbf8\ub798\uc758 \uace0\uac1d \uc11c\ube44\uc2a4<\/a>\ub97c \uc218\uc6a9\ud558\ub294 \ub370 \ud55c \uac78\uc74c \ub354 \uac00\uae4c\uc6cc\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654\ub294 \uac04\ub2e8\ud558\uac8c \uc774\ub8e8\uc5b4\uc9c0\ub294 \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uba3c\uc800, \uace0\uac1d \uc11c\ube44\uc2a4 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uc218\ud589\ud574\uc57c \ud558\ub294 \uc77c\ub828\uc758 \ub2e8\uacc4\uc778 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ubd80\ud130 \uc54c\uc544\uc57c \ud569\ub2c8\ub2e4. \uadf8 \ud6c4 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ub2e4\uc774\uc5b4\uadf8\ub7a8\uc744 \uc644\uc131\ud558\uace0 \uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ubc30\ud3ec\ud558\uc5ec \uac1c\uc120\ud560 \uc218 \uc788\ub294&hellip;<\/p>\n","protected":false},"author":1,"featured_media":389,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[],"coauthors":[8],"class_list":["post-391","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654\ub97c \uc2dc\uc791\ud558\ub294 \ubc29\ubc95- 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