{"id":4066,"date":"2026-05-12T12:22:55","date_gmt":"2026-05-12T03:22:55","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=4066"},"modified":"2026-05-12T12:22:56","modified_gmt":"2026-05-12T03:22:56","slug":"agentforce-operation","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/agentforce-operation\/","title":{"rendered":"\uc138\uc77c\uc988\ud3ec\uc2a4, \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uc624\ud37c\ub808\uc774\uc158 \uacf5\uac1c"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p><em>\uc5c5\ubb34 \ubd84\uc7a5\u00b7\uc2e4\ud589\u00b7\uc2b9\uc778 \ub4f1 \ubc31\uc624\ud53c\uc2a4 \uc5c5\ubb34 \uc804 \uacfc\uc815 \uc790\ub3d9\ud654 \uc9c0\uc6d0, \uc5c5\ubb34 \ucc98\ub9ac \uc2dc\uac04 \ucd5c\ub300 70% \ub2e8\ucd95<\/em><\/p>\n\n\n\n<p><em>\ubaa8\ub4e0 \uc790\ub3d9\ud654 \uacfc\uc815\uc5d0\uc11c \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \ubcf4\uc548 \uc5ed\ub7c9\uacfc \ub370\uc774\ud130 \uc8fc\uad8c \ubcf4\uc7a5<\/em><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>2026\ub144 5\uc6d4 11\uc77c(\uc6d4)<\/strong> \u2013 \uc804 \uc138\uacc4 AI CRM \uc2dc\uc7a5\uc744 \uc120\ub3c4\ud558\uace0 \uc788\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 AI \uc5d0\uc774\uc804\ud2b8 \uae30\ubc18 \ubc31\uc624\ud53c\uc2a4 \uc790\ub3d9\ud654 \uc194\ub8e8\uc158 \u2018\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uc624\ud37c\ub808\uc774\uc158(Agentforce Operations)\u2019\uc744 \uacf5\uac1c\ud588\ub2e4. \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uc624\ud37c\ub808\uc774\uc158\uc740 \uae30\uc874 \uc218\uc791\uc5c5 \uc911\uc2ec\uc73c\ub85c \uc6b4\uc601\ub418\ub358 \ubc31\uc624\ud53c\uc2a4 \uc5c5\ubb34\ub97c AI \uc5d0\uc774\uc804\ud2b8 \uae30\ubc18 \ub514\uc9c0\ud138 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub85c \uc804\ud658\ud574 \uae30\uc5c5 \uc6b4\uc601\uc758 \ud6a8\uc728\uacfc \uc815\ud655\ub3c4 \ud5a5\uc0c1\uc744 \uc9c0\uc6d0\ud55c\ub2e4.&nbsp;<\/p>\n\n\n\n<p>\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uc624\ud37c\ub808\uc774\uc158\uc740 \ub370\uc774\ud130 \uac80\uc99d, \uc2b9\uc778 \uc694\uccad, \uaddc\uc81c \uc900\uc218 \ud655\uc778, \ud504\ub85c\uc138\uc2a4 \uc870\uc728 \ub4f1 \ubc18\ubcf5\uc801\uc778 \ubc31\uc624\ud53c\uc2a4 \uc6b4\uc601 \uc5c5\ubb34\ub97c \uc804\ubb38\ud654\ub41c AI \uc5d0\uc774\uc804\ud2b8\uac00 \ub300\uc2e0 \uc218\ud589\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uc5c5\ubb34 \ucc98\ub9ac \uc2dc\uac04\uc744 \ucd5c\ub300 50~70% \ub2e8\ucd95\ud558\uace0, \uc218\uc791\uc5c5 \ub370\uc774\ud130 \uc785\ub825\ub3c4 \ucd5c\ub300 80%\uae4c\uc9c0 \uc808\uac10\ud558\ub294 \ub4f1 \ubcf4\ub2e4 \ub192\uc740 \uc5c5\ubb34 \uc0dd\uc0b0\uc131\uacfc \uc6b4\uc601 \uac00\uc2dc\uc131\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\ub2e4.<\/p>\n\n\n\n<p>\uc774\ubc88\uc5d0 \uacf5\uac1c\ub41c \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uc624\ud37c\ub808\uc774\uc158\uc740 \u25b2\uc9c0\ub2a5\ud615 \uc6b4\uc601(Intelligent Operations) \u25b2\uc2e4\uc2dc\uac04 \ube14\ub8e8\ud504\ub9b0\ud2b8(Instant Blueprints) \u25b2 \uc801\uc751\ud615 \uc6b4\uc601 \uccb4\uacc4 \ub4f1\uc744 \ud575\uc2ec\uc73c\ub85c \ud55c\ub2e4.&nbsp;<\/p>\n\n\n\n<p>\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uc624\ud37c\ub808\uc774\uc158\uc740 \uc804\ubb38\ud654\ub41c AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc5c5\ubb34 \ubb38\uc11c\uc5d0\uc11c \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc2a4\uc2a4\ub85c \ucc3e\uc544 \ub370\uc774\ud130 \ucd94\ucd9c, \uacc4\uc0b0 \uc218\ud589, \uaddc\uc81c \uc900\uc218 \ud56d\ubaa9 \uc2dd\ubcc4 \ub4f1 \ubc18\ubcf5\uc801\uc774\uace0 \uc2dc\uac04\uc774 \ub9ce\uc774 \uc18c\uc694\ub418\ub294 \uc5c5\ubb34\ub97c \ub300\uc2e0 \ucc98\ub9ac\ud558\ub294 \uc9c0\ub2a5\ud615 \uc6b4\uc601 \ubc29\uc2dd\uc744 \uc81c\uacf5\ud55c\ub2e4. \uc774\uc5d0 \ub530\ub77c AI \uc5d0\uc774\uc804\ud2b8\ub294 \uae30\uc5c5\uc758 \uc5c5\ubb34 \uaddc\uce59\uacfc \ub9e5\ub77d \ub4f1\uc744 \uae30\ubc18\uc73c\ub85c \ubcf5\uc7a1\ud55c \ube44\uc815\ud615 \ub370\uc774\ud130\ub3c4 \ucc98\ub9ac\ud558\uba70 \ub2e4\uc591\ud55c \uc5c5\ubb34\ub97c \uc218\ud589\ud560 \uc218 \uc788\uc73c\uba70, \uae30\uc5c5\ub4e4\uc740 \uae30\uc874 \uc2dc\uc2a4\ud15c \ud658\uacbd \uc0c1\uc5d0\uc11c\ub3c4 \uc5d0\uc774\uc804\ud2b8\uc5d0 \uae30\ubc18\ud55c \uc5c5\ubb34 \uc790\ub3d9\ud654\uac00 \uac00\ub2a5\ud558\ub2e4.<\/p>\n\n\n\n<p>\uc0ac\ub78c\uacfc AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc6d0\ud65c\ud55c \ud611\uc5c5\uc744 \uc704\ud574 \uc5c5\ubb34 \uc9c0\uce68\uc744 \uc81c\uacf5\ud558\ub294 \uae30\ub2a5\ub3c4 \ud3ec\ud568\ub418\uc5b4 \uc788\ub2e4. \uacfc\uac70 \ubcf5\uc7a1\ud55c \ud504\ub85c\uc138\uc2a4 \ubb38\uc11c\ub098 \ud654\uc774\ud2b8\ubcf4\ub4dc\uc5d0 \uc791\uc131\ub41c \uc5c5\ubb34 \ud750\ub984\uc744 \uc2e4\uc81c \uc2dc\uc2a4\ud15c\uc73c\ub85c \uad6c\ud604\ud558\ub294 \ub370 \uc218\uac1c\uc6d4\uc758 \uac1c\ubc1c\uc774 \ud544\uc694\ud588\uc9c0\ub9cc, \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uc624\ud37c\ub808\uc774\uc158\uc740 \uc774\ub7ec\ud55c \ube44\uc815\ud615 \ubb38\uc11c\ub098 \ub3c4\uc2dd\uc744 \uba87 \ubd84 \ub9cc\uc5d0 \uc2e4\ud589 \uac00\ub2a5\ud55c \u2018\ub514\uc9c0\ud138 \ube14\ub8e8\ud504\ub9b0\ud2b8\u2019\ub85c \uc804\ud658\ud55c\ub2e4. \ub610\ud55c \uc1a1\uc7a5 \uac10\uc0ac, \uc628\ubcf4\ub529, \uad6c\ub9e4 \uc8fc\ubb38(PO) \uc77c\uc815 \ubcc0\uacbd \ub4f1 \uc5c5\ubb34\uc5d0 \ubc14\ub85c \ud65c\uc6a9 \uac00\ub2a5\ud55c \uc0ac\uc804\uc5d0 \uad6c\ucd95\ub41c \ube14\ub8e8\ud504\ub9b0\ud2b8\ub3c4 \uc81c\uacf5\ub41c\ub2e4.<\/p>\n\n\n\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0 \ub530\ub974\uba74 \ubaa8\ub4e0 AI \uc791\uc5c5\uc740 \ub514\uc9c0\ud138 \ube14\ub8e8\ud504\ub9b0\ud2b8\uc640 \uc5f0\ub3d9\ub3fc \uc790\ub3d9\uc73c\ub85c \uae30\ub85d\ub418\uba70, \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uc2e4\uc2dc\uac04 \uac10\uc0ac \ucd94\uc801 \uccb4\uacc4\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\ub2e4. \uae30\uc5c5\uc740 \ubcc4\ub3c4\uc758 \uc218\uc791\uc5c5 \uac80\uc99d \uc5c6\uc774\ub3c4 AI \uc5d0\uc774\uc804\ud2b8 \uae30\ubc18 \ubc31\uc624\ud53c\uc2a4 \uc6b4\uc601 \ud604\ud669\uacfc \ubcc0\uacbd \uc774\ub825\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc5b4 \ubcf4\ub2e4 \ud22c\uba85\ud558\uace0 \uc77c\uad00\ub41c \uc6b4\uc601 \uad00\ub9ac\uac00 \uac00\ub2a5\ud558\ub2e4.&nbsp;<\/p>\n\n\n\n<p>\uc774\ubc16\uc5d0\ub3c4 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uc624\ud37c\ub808\uc774\uc158\uc740 \uc0c8\ub85c\uc6b4 \uaddc\uc81c\uac00 \ub3c4\uc785\ub420 \uacbd\uc6b0 \uc790\uc5f0\uc5b4\ub85c \ubcc0\uacbd \uc0ac\ud56d\uc744 \uc124\uba85\ud558\ub294 \uac83\ub9cc\uc73c\ub85c \uc804\uccb4 \uc6b4\uc601 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud558\ub294 \uc801\uc751\ud615 \uc6b4\uc601 \uccb4\uacc4\ub97c \uc81c\uacf5\ud55c\ub2e4. \ubcc4\ub3c4\uc758 \ucf54\ub529 \uc791\uc5c5 \uc5c6\uc774 \ub300\ud654\ud615 \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4 \ub85c\uc9c1\uc744 \uc989\uac01 \uc218\uc815\ud560 \uc218 \uc788\ub294 &#8216;\ub178\ucf54\ub4dc(No-code) \uc801\uc751\ud615 \uc2dc\uc2a4\ud15c\u2019\uc774\ub77c\ub294 \uc124\uba85\uc774\ub2e4. \ub610\ud55c AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc2b9\uc778 \uc9c0\uc5f0 \ub4f1 \ubcd1\ubaa9 \ud604\uc0c1\uc744 \uc0ac\uc804\uc5d0 \uac10\uc9c0\ud558\uace0 \uac1c\uc120 \ubc29\uc548\uc744 \uc81c\uc548\ud574 \uc6b4\uc601 \ud6a8\uc728\uc131 \uc800\ud558\ub97c \ucd5c\uc18c\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294\ub2e4.&nbsp;<\/p>\n\n\n\n<p>\ud574\ub2f9 \uc194\ub8e8\uc158\uc740 \uc81c\uc870, \uae08\uc735, \ubcf4\ud5d8, IT \uc11c\ube44\uc2a4 \ub4f1 \ub2e4\uc591\ud55c \uc0b0\uc5c5\uc5d0 \uc801\uc6a9 \uac00\ub2a5\ud558\ub2e4. \uc81c\uc870 \uae30\uc5c5\uc740 \uc8fc\ubb38 \uc774\ud589\uacfc \uc124\uce58 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud560 \uc218 \uc788\uc73c\uba70, \uae08\uc735\uc0ac\ub294 \ub300\ucd9c \uc2ec\uc0ac \ubc0f \uaddc\uc81c \uac80\uc99d \ud504\ub85c\uc138\uc2a4\ub97c \ud6a8\uc728\ud654\ud560 \uc218 \uc788\ub2e4. \ubcf4\ud5d8\uc0ac\ub294 \ubcf4\ud5d8\uae08 \uccad\uad6c \ucc98\ub9ac \uc18d\ub3c4\uc640 \uc815\ud655\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc73c\uba70, IT \uc11c\ube44\uc2a4 \ubd80\uc11c\ub294 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uc811\uadfc \uad8c\ud55c \uc2b9\uc778 \ubc0f \uacc4\uc815 \ud504\ub85c\ube44\uc800\ub2dd \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud560 \uc218 \uc788\ub2e4.<\/p>\n\n\n\n<p>\uc544\ub9cc \ub098\uc774\ub9c8\ud2b8(Aman Naimat) \uc138\uc77c\uc988\ud3ec\uc2a4 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uc624\ud37c\ub808\uc774\uc158 \ucd1d\uad04 \uacb8 \uc218\uc11d\ubd80\uc0ac\uc7a5\uc740 \u201c\uc624\ub298\ub0a0 \uae30\uc5c5\ub4e4\uc774 \u2018\uc5d0\uc774\uc804\ud2f1 \uc5d4\ud130\ud504\ub77c\uc774\uc988(Agentic Enterprise)\u2019\ub85c\uc758 \uc804\ud658\uc744 \uc704\ud574 AI \ub3c4\uc785\uc744 \uac00\uc18d\ud654\ud558\uace0 \uc788\uc9c0\ub9cc, \ubc31\uc624\ud53c\uc2a4 \uc804\ubc18\uc5d0\ub294 \uc5ec\uc804\ud788 \uc218\uc791\uc5c5 \uc911\uc2ec\uc758 \ud504\ub85c\uc138\uc2a4\uac00 \ub0a8\uc544 \uc788\ub2e4\u201d\ub77c\uba70 \u201c\uc774\ub85c \uc778\ud574 \uc6b4\uc601 \uc18d\ub3c4\uac00 \uc800\ud558\ub418\uace0 \ube44\uc6a9\uc774 \uc99d\uac00\ud558\ub294 \ub4f1 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc5d0 \uc81c\uc57d\uc774 \ubc1c\uc0dd\ud558\uace0 \uc788\ub2e4. \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uc624\ud37c\ub808\uc774\uc158\uc740 \ubc31\uc624\ud53c\uc2a4 \uc6b4\uc601 \ud504\ub85c\uc138\uc2a4\ub97c AI \uc2dc\ub300\uc5d0 \ub9de\uac8c \uc7ac\uc124\uacc4\ud568\uc73c\ub85c\uc368 AI \uc5d0\uc774\uc804\ud2b8\uc640 \uc0ac\ub78c\uc774 \ud611\uc5c5\ud558\ub294 \ubc29\uc2dd\uc758 \uc0c8\ub85c\uc6b4 \ubbf8\ub798\ub97c \uc81c\uc2dc\ud560 \uac83\u201d\uc774\ub77c\uace0 \uc5b8\uae09\ud588\ub2e4.<\/p>\n\n\n\n<p>\ud55c\ud3b8 \uc774\ubc88 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uc624\ud37c\ub808\uc774\uc158\uc740 \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc9c0\ub09c\ud574 10\uc6d4 \uc778\uc218\ud55c \ub808\uadf8\ub810\ub85c(Regrello)\uc758 \uae30\uc220\ub825\uc744 \uae30\ubc18\uc73c\ub85c \uac1c\ubc1c\ub410\ub2e4. \ud574\ub2f9 \uc194\ub8e8\uc158\uc740 \ubcf4\uc548 \uad00\ub9ac \uccb4\uacc4 \u2018AI \ud2b8\ub7ec\uc2a4\ud2b8 \ub808\uc774\uc5b4(AI Trust Layer)\u2019\uc640 \ucc28\uc138\ub300 \uc778\ud504\ub77c \uc544\ud0a4\ud14d\ucc98\uc778 \u2018\ud558\uc774\ud37c\ud3ec\uc2a4(Hyperforce)\u2019\ub97c \uae30\ubc18\uc73c\ub85c \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \ubcf4\uc548 \uc5ed\ub7c9\uacfc \ub370\uc774\ud130 \uc8fc\uad8c \ud655\ubcf4\uac00 \uac00\ub2a5\ud55c \ud658\uacbd\uc744 \uc81c\uacf5\ud55c\ub2e4. \ub610\ud55c \uc81c\ub85c \ub370\uc774\ud130 \ub9ac\ud150\uc158(zero-data retention)\uacfc \uc5d4\ub4dc\ud22c\uc5d4\ub4dc \uc554\ud638\ud654 \ub4f1 \uae30\uc874 \ubcf4\uc548 \uccb4\uacc4\uc5d0 \ub354\ud574 \uacb0\uc815\ub860\uc801 \uac00\ub4dc\ub808\uc77c\uacfc \uc0ac\ub78c \uac80\uc99d(Human-in-the-loop) \uc808\ucc28\ub97c \uc801\uc6a9\ud574 \uc790\ub3d9\ud654 \uacb0\uacfc\uc758 \uc548\uc804\uc131\uacfc \uc815\ud655\uc131\uc744 \ub192\uc600\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;AI \uc5d0\uc774\uc804\ud2b8\ub85c \ubc31\uc624\ud53c\uc2a4 \uc790\ub3d9\ud654\u2026\uc5c5\ubb34 \uc2dc\uac04\u00b7\ube44\uc6a9 \uc808\uac10 \ubc0f \uc6b4\uc601 \ud6a8\uc728\uc131 \ud5a5\uc0c1&#8221;<\/p>\n","protected":false},"author":805,"featured_media":4067,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"12345678910","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"sf_content_type":[],"blog":[54,156],"coauthors":[8],"class_list":["post-4066","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-agentforce","blog-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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