{"id":437,"date":"2024-01-26T20:23:00","date_gmt":"2025-11-12T20:23:24","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=437"},"modified":"2025-12-28T19:32:45","modified_gmt":"2025-12-28T10:32:45","slug":"future-communication-trends","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/","title":{"rendered":"\ud1b5\uc2e0 \uc0b0\uc5c5\uc758 \ubbf8\ub798, AI \ud2b8\ub80c\ub4dc 4\uac00\uc9c0"},"content":{"rendered":"<h2 id=\"ai-ai-4\">\ud1b5\uc2e0 \uc0b0\uc5c5\uc740 \ub04a\uc784\uc5c6\uc774 \ube60\ub974\uac8c \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc81c\ub294 AI\uac00 \ud1b5\uc2e0 \uc0b0\uc5c5\uc758 \ubbf8\ub798\uc5d0\uc11c \uc8fc\uc694\ud55c \uc5ed\ud560\uc744 \ud558\ub294 \uc2dc\ub300\uc785\ub2c8\ub2e4. \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud2b8\ub80c\ub4dc\ub97c \ud30c\uc545\ud55c\ub2e4\uba74 \ud1b5\uc2e0 \uc5c5\uacc4\uac00 \uc131\uacf5\uacfc \uc218\uc775\uc131\uc744 \ucc3d\ucd9c\ud558\ub294 \ub370 \ud070 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ub2e4\uc74c\uc758 \ud1b5\uc2e0 \uc0b0\uc5c5\uc758 AI \ud2b8\ub80c\ub4dc 4\uac00\uc9c0\ub97c \ud1b5\ud574 \uc2dc\uc7a5\uc744 \ud655\uc7a5\ud558\uace0 \ub354 \ud6a8\uc728\uc801\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uc138\uc694.<\/h2>\n<p>\ud1b5\uc2e0 \uc0b0\uc5c5\uc740 \ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec\ubd84\uc740 \ubcc0\ud654\ud558\ub294 \ud750\ub984\uc5d0 \ub9de\uac8c \uc870\uc9c1\uc744 \uc720\uc9c0\ud558\uace0 \uacc4\uc2e0\uac00\uc694? \ud5a5\uc0c1\ub41c \uc5f0\uacb0\uc131, \ub192\uc740 \uc131\ub2a5, \uce58\uc5f4\ud55c \uacbd\uc7c1\uacfc \uac00\uce58\ub97c \uc81c\uacf5\ud574\uc57c \ud55c\ub2e4\ub294 \uc0c1\ud669\uc5d0\uc11c \ubbf8\ub798\ub294 \uc774 \ubaa8\ub4e0 \uac83\ub4e4\uc758 \uade0\ud615\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc6b0\ub9ac\ub294 5G\uc758 \uc218\uc775\ud654, AI \ud1b5\ud569, \ud154\ub808\ucf64 \ud300\uc758 \uad50\ucc28 \uae30\uc220\uc744 \ud3ec\ud568\ud558\uc5ec \uc5c5\uacc4\uc758 \uc131\uc7a5\uacfc \ube44\uc988\ub2c8\uc2a4 \uc804\ub7b5\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \ubbf8\ub798 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud2b8\ub80c\ub4dc\uc5d0 \ub300\ud574 \uc2ec\uce35\uc801\uc73c\ub85c \uc870\uc0ac\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub85c\uc368 \ud154\ub808\ucf64 \ud300\uc740 \uc0c8\ub85c\uc6b4 \uc218\uc775\uc6d0\uc744 \ucc3e\uace0 \ube44\uc6a9\uc744 \uc904\uc774\uba70 \uace0\uac1d\uacfc \ub354 \uc88b\uc740 \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub3c4\ub85d \ucd94\uc9c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc778\uacf5\uc9c0\ub2a5\uc774 \ubaa8\ub4e0 \ud2b8\ub80c\ub4dc\uc5d0\uc11c \uc8fc\uc694\ud55c \uc5ed\ud560\uc744 \ud558\ub294 \uc2dc\ub300\uac00 \uc654\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\uc74c\uc758 4\uac00\uc9c0 \ud1b5\uc2e0 \uc0b0\uc5c5 \ud2b8\ub80c\ub4dc\ub294 \uc218\uc775\uc131 \uc788\ub294 \uc131\uc7a5\uc744 \uc720\uc9c0\ud558\ub294 \ub370 \ud575\uc2ec\uc801\uc778 \uc5ed\ud560\uc744 \ud558\uba70, \uc778\uacf5\uc9c0\ub2a5\uc744 \uc774\uc6a9\ud55c \uc131\uacf5\uc801\uc778 \uc804\ud658\uc744 \ubcf4\uc7a5\ud558\ub294 \ubc29\ubc95\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<h3 id=\"1-ai\">1. AI\ub85c \ubc1c\uc804\ud55c \ud328\ud0a4\uc9c0 \uc0c1\ud488<\/h3>\n<p>\ud1b5\uc2e0 \uc5c5\uacc4\ub294 \uac70\uc758 100\uc5ec\ub144 \uc804 \ucc98\uc74c\ubd80\ud130 \uad6c\ub3c5 \ubaa8\ub378\uc744 \ud65c\uc6a9\ud574 \uc654\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\uc640 \uad00\ub828\ud574 \ud604\uc7ac \ud765\ubbf8\ub85c\uc6b4 \uc810\uc740 \uae30\uc5c5\ub4e4\uc774 \uc11c\ube44\uc2a4 \ubc0f \uc81c\ud488\uc5d0 \ub300\ud574 \uc81c3\uc790\uc640 \ud611\ub825\ud558\uc5ec \uc2dc\uc7a5\uc744 \ud655\uc7a5\ud558\uae30 \uc2dc\uc791\ud588\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ub9ce\uc740 \ub3c4\uba54\uc778\uc5d0\uc11c \ub2e4\uc591\ud55c \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\uac00 \ub098\ud0c0\ub098\ub294 \uac83\uc744 \ubcf4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud30c\ud2b8\ub108\ub97c \ubaa8\uc544 \uae30\uc5c5\uc774\ub4e0 \uc18c\ube44\uc790\ub4e0 \ubcf4\ub2e4 \uc815\uad50\ud55c \uace0\uac1d\uc5d0\uac8c \ub9de\ub294 \uc0c8\ub85c\uc6b4 \ud328\ud0a4\uc9c0 \uc81c\ud488\uc744 \uac1c\ubc1c\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc544\uc2dc\uc544\uc758 \uc8fc\uc694 \ud1b5\uc2e0 \ubc0f \ub514\uc9c0\ud138 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4 \uc911 \ud558\ub098\uc778 SingTel\ub85c \uc608\uc2dc\ub97c \ub4e4\uc5b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uc18c\ube44\uc790 \uce21\uba74\uc5d0\uc11c, SingTel\uc740 \uc628\ub77c\uc778 \uac8c\uc774\uba38\uc5d0\uac8c \uad11\ub300\uc5ed \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. SingTel\uc740 <a href=\"https:\/\/venturebeat.com\/games\/taking-gaming-in-southeast-asia-to-new-heights\/\" target=\"_blank\" rel=\"noopener\">\uc778\uae30\uc788\ub294 \uac8c\uc774\ubc0d \uc758\uc790 \ud68c\uc0ac\uc640 \ud611\ub825<\/a>\ud558\uc5ec \ube60\ub974\uac8c \ud574\ub2f9 \uc9c0\uc5ed\uc5d0\uc11c \ucd5c\ub300 \uaddc\ubaa8\uc758 \uac8c\uc774\ubc0d \uc758\uc790 \ud310\ub9e4\uc5c5\uccb4 \uc911 \ud558\ub098\uac00 \ub418\uc5c8\uc73c\uba70 \ud604\uc7ac\ub294 e-\uc2a4\ud3ec\uce20 \ubc0f \uac8c\uc784 \ubd84\uc57c\uc5d0\uc11c \ub2e4\uc591\ud55c \uae30\uc5c5\ub4e4\uacfc \ud611\uc5c5\ud558\uba70 \uc601\ud5a5\ub825\uc744 \ud655\uc7a5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ube44\uc988\ub2c8\uc2a4\uc758 \uce21\uba74\uc758 \uc0c8\ub85c\uc6b4 \uc81c\ud488\uc740 \uc0ac\uc774\ubc84 \ubcf4\uc548 \ud328\ud0a4\uc9c0\uc640 \ud568\uaed8 \uad11\ub300\uc5ed\uc744 \uc704\ud55c \uc140 \uc11c\ube44\uc2a4 \ubc0f \uace0\uc815 \ubb34\uc120 \uc561\uc138\uc2a4\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AI\ub294 \ub2e4\uc74c\uc744 \ud1b5\ud574 \ud1b5\uc2e0\uc0ac\uac00 \ubaa8\ub4e0 \uac83\uc744 \uc2dc\uc791\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4:<\/p>\n<ul>\n<li>\uc2dc\uc7a5\uc5d0 \ud3ec\ud568\uc2dc\ud0ac \uc0c8\ub85c\uc6b4 \ud30c\ud2b8\ub108\ub97c \ucc3e\uae30<\/li>\n<li>\uae30\uc874\uc5d0 \uc0ac\uc6a9\ud558\uc9c0 \uc54a\uc558\ub358 \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc138\uadf8\uba3c\ud2b8 \ucc3e\uae30<\/li>\n<li>\uc0c8\ub85c\uc6b4 \uc81c\uc548 \uc791\uc131, \ub9c8\ucf00\ud305 \uce74\ud53c \uc791\uc131 \ubc0f \uc544\ud2b8\uc6cc\ud06c \uc0dd\uc131\ud558\uae30<\/li>\n<\/ul>\n<h2 id=\"2-5g\">2. 5G\ub97c \ud1b5\ud55c \uc2e4\uc2dc\uac04 \uacbd\ud5d8 \uc81c\uacf5<\/h2>\n<p>\ub514\uc9c0\ud138 \uc911\uc2ec \uc138\uacc4\uc5d0\uc11c \ube0c\ub79c\ub4dc, \uc18c\ub9e4\uc5c5\uccb4 \ubc0f \uc778\ud50c\ub8e8\uc5b8\uc11c\ub294 \uc989\uac01\uc801\uc778 &#8220;\uc2e4\uc2dc\uac04&#8221; \uacbd\ud5d8\uc73c\ub85c \ub354 \ub9ce\uc740 \uc624\ub514\uc5b8\uc2a4\ub97c \uc0ac\ub85c\uc7a1\uc73c\ub824\uace0 \ub178\ub825\ud569\ub2c8\ub2e4. 5G\uc640 \uc5e3\uc9c0 \uae30\uc220\uc758 \uc7a0\uc7ac\ub825\uc744 \ud65c\uc6a9\ud558\ub294 \ud1b5\uc2e0 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4(<a href=\"https:\/\/www.capterra.com\/glossary\/csp-communications-service-provider\/\" target=\"_blank\" rel=\"noopener\">CSPs<\/a>)\ub294 \ud601\uc2e0\uc801\uc778 \ub514\uc9c0\ud138 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ud2b9\ubcc4\ud55c \uc704\uce58\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uc99d\uac15 \ud604\uc2e4 \ud31d\uc5c5\uacfc \uac19\uc740 \uacbd\ud5d8\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uc81c\ud488 \ucd9c\uc2dc, \uc2a4\ud3ec\uce20 \uc774\ubca4\ud2b8 \ubc0f \ucf58\uc11c\ud2b8\uc640 \uac19\uc740 \uc911\uc694\ud55c \uc21c\uac04\uc5d0 \uace0\uac1d\uc744 \ucc38\uc5ec\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, <a href=\"https:\/\/www.tmforum.org\/catalysts\/projects\/C23.0.599\" target=\"_blank\" rel=\"noopener\">5G \uacf5\uae09\uc790<\/a>\ub294 \ube0c\ub79c\ub4dc, \uc18c\ub9e4\uc5c5\uccb4 \ubc0f \uc778\ud50c\ub8e8\uc5b8\uc11c\uc640 \ud611\ub825\ud558\uc5ec \uc774\ub7ec\ud55c \uc2e4\uc2dc\uac04 \uacbd\ud5d8\uc744 \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc81c\ud488 \ucd9c\uc2dc, \uc2a4\ud3ec\uce20 \uc774\ubca4\ud2b8 \ub610\ub294 \ucf58\uc11c\ud2b8\uc640 \uac19\uc740 \uc911\uc694\ud55c \uc21c\uac04\uc5d0 \uace0\uac1d\uc744 \ud655\ubcf4\ud558\uae30 \uc704\ud55c \ubaa9\uc801\uc73c\ub85c \uc99d\uac15 \ud604\uc2e4 \ud31d\uc5c5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2 id=\"3-ai\">3. \uc5c5\ubb34 \ud750\ub984\uc5d0\uc11c \uc790\ub3d9\ud654\uc640 AI\uc758 \ubbfc\uc8fc\ud654<\/h2>\n<p>AI\ub294 \ubb3c\ub860\uc774\uace0 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \ucd5c\ub300 \ud6a8\uc6a9\uc744 \uc5bb\uae30\uae4c\uc9c0\ub294 \uc544\uc9c1 \uc791\uc5c5\uc774 \ub0a8\uc544 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0\uacfc \uace0\uac1d\uc758 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\ub824\uba74 AI\uac00 \u201c\uc5c5\ubb34 \ud750\ub984\uc5d0 \ud3ec\ud568\u201d\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub9ac\uace0 \uc791\uc5c5\uc790\uac00 \uc2e4\uc81c\ub85c AI\ub97c \ud65c\uc6a9\ud574\uc57c \uc758\ubbf8\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uc6a9\uc790 \ucc44\ud0dd\uc740 \ud544\uc218\uc785\ub2c8\ub2e4. \uc0dd\uc131\ud615 AI\uc5d0 \ud22c\uc790\ud558\ub294 56%\uc758 \ud1b5\uc2e0 \uae30\uc5c5 \uc911 <a href=\"https:\/\/www.lightreading.com\/ai-machine-learning\/telcos-won-t-find-much-joy-in-gen-ai-as-they-latch-onto-the-hype\" target=\"_blank\" rel=\"noopener\">21%\ub9cc\uc774 \uc774\ub97c \uc2e4\uc81c\ub85c \uc0ac\uc6a9<\/a>\ud558\uace0 \uc788\uc73c\uba70, \uace0\uac1d \ub370\uc774\ud130\ub97c \ud1b5\ud569\uc801\uc73c\ub85c \ubcfc \uc218 \uc788\ub294 <a href=\"https:\/\/www.salesforce.com\/blog\/customer-relationships\/\" target=\"_blank\" rel=\"noopener\">\uae30\uc5c5\uc740 \ub2e8 15%<\/a>\ubfd0\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub370\uc774\ud130 \uc694\uc18c, \ud615\uc2dd \ubc0f \uad6c\uc870\ub97c \uc870\uc728\ud558\ub294 \uac83\uc740 \ubd88\uc77c\uce58\ub97c \uc81c\uac70\ud558\uace0 \ube44\uad50 \ubc0f \ubd84\uc11d\uc744 \ub354 \uc27d\uac8c \ub9cc\ub4dc\ub294 \ub370 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uc9c1\uc6d0\uc774 \ud574\ub2f9 \uae30\uc220\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc744 \ub9cc\ud07c \ucda9\ubd84\ud55c \uc5ed\ub7c9\uacfc \uc219\ub828\ub3c4\ub97c \ubcf4\uc720\ud558\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud574\uc57c \ud569\ub2c8\ub2e4. \ud1b5\uc2e0\uc5c5\uc744 \ube44\ub86f\ud558\uc5ec 9\uac1c \ubd80\ubb38\uc5d0 \uac78\uccd0 \ubbf8\uad6d \uc8fc\uc694 \uae30\uc5c5\uc758 \uc758\uc0ac\uacb0\uc815\uc790\ub97c \ub300\uc0c1\uc73c\ub85c \ud55c <a href=\"https:\/\/www.prnewswire.com\/news-releases\/ai-skills-crisis-may-lead-to-wasted-investments-and-stifled-innovation-research-shows-301630769.html\" target=\"_blank\" rel=\"noopener\">SAS \uc870\uc0ac<\/a>\uc5d0 \ub530\ub974\uba74, \uc751\ub2f5\uc790\uc758 63%\ub294 \uace0\ud488\uc9c8 AI \ubc0f \uba38\uc2e0 \ub7ec\ub2dd \ub9ac\uc18c\uc2a4\uac00 \ucda9\ubd84\ud558\uc9c0 \uc54a\ub2e4\uace0 \uc5ec\uae30\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubcf4\uace0\uc11c\uc5d0 \uae30\uc5ec\ud55c AI \uc804\ubb38\uac00\uc774\uc790 \uc800\uc790 \ubc0f \uc5f0\uc0ac\uc778 Sally Eaves \ubc15\uc0ac\ub294 &#8220;\uc88b\uc740 \uc18c\uc2dd\uc740 \ubcf4\uace0\uc11c\uc5d0\uc11c \uc5b8\uae09\ub41c \ub300\ub85c \uace0\uc6a9\uc8fc\ub4e4\uc774 \uc774\ubbf8 \uc9c1\ubb34 \uad50\uc721 \ubc0f \ub2e4\ub978 \uc790\uaca9\uc99d\uc758 \uac00\uce58\ub97c \uc778\uc2dd\ud558\uae30 \uc2dc\uc791\ud588\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4.&#8221; \ub77c\uace0 \uc804\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774 \ubcf4\uace0\uc11c\ub294 \ub370\uc774\ud130 \uacfc\ud559 \uae30\uc220 \uaca9\ucc28\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud55c \uc138 \uac00\uc9c0 \uad8c\uc7a5 \uc0ac\ud56d\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4:<\/p>\n<ul>\n<li>\uc0ac\uc6a9\uc790\uac00 \uae30\ubcf8 \ubd84\uc11d \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ubd84\uc11d \ub3c4\uad6c\uc758 \ubc94\uc704\ub97c \uc881\ud788\uace0 \uc774\ub97c \ud1b5\ud574 \ub370\uc774\ud130 \uacfc\ud559\uc790\uac00 \ud575\uc2ec \uc791\uc5c5\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ubd84\uc11d\uc744 \ubbfc\uc8fc\ud654\ud568\uc73c\ub85c\uc368 \ub354 \ub9ce\uc740 \uc0ac\ub78c\ub4e4\uc774 \uc774 \ubd84\uc57c\uc5d0 \ucc38\uc5ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\ube44 \uae30\uc220 \ubc31\uadf8\ub77c\uc6b4\ub4dc\ub97c \uac00\uc9c4 \uc0ac\ub78c\ub4e4\uc744 \ud3ec\ud568\ud558\uc5ec \uae30\uc874 \uc778\ub825\uc758 \uae30\uc220\uc801 \uc5ed\ub7c9\uacfc \uad50\ucc28 \uae30\uc220\uc744 \uac15\ud654\ud574\uc57c \ud569\ub2c8\ub2e4. \uc9c1\uc6d0\ub4e4\uc5d0\uac8c \ud575\uc2ec \uae30\ub2a5 \uc678\uc5d0\ub3c4 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub3c4\uad6c \uacf5\uae09\uc5c5\uccb4\uc758 \uad50\uc721 \uacfc\uc815 \uc778\uc99d\uc11c\ub97c \ucde8\ub4dd\ud558\ub3c4\ub85d \uad8c\uc7a5\ud558\uc138\uc694.<\/li>\n<li>\uc0ac\ub0b4 \uad50\uc721\uc744 \uad6c\ucd95\ud558\uac70\ub098 \uc9c1\uc6d0\ub4e4\uc758 \uad50\uc721 \uacfc\uc815 \ucc38\uc11d\uc744 \ucd09\uc9c4\ud560 \uc218 \uc788\ub3c4\ub85d \uc778\uc13c\ud2f0\ube0c\uc640 \uae08\uc804 \ud61c\ud0dd\uc744 \uc81c\uacf5\ud558\uc5ec \uc77c\uad00\ub41c \ud559\uc2b5 \uc18d\ub3c4\ub97c \uc720\uc9c0\ud558\uc138\uc694.<\/li>\n<\/ul>\n<h2 id=\"4-ai\"> <span> 4. \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 AI \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8 <\/span> <\/h2>\n<p>\ud1b5\uc2e0 \uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud558\ub294 \uace0\uac1d\ub4e4\uc740 \uc6b0\uc218\ud558\uace0 \uac1c\uc778\ud654\ub41c \uc5ec\uc815\uacfc \uc11c\ube44\uc2a4\ub97c \uc6d0\ud569\ub2c8\ub2e4. &#8216;<a href=\"\/kr\/form\/pdf\/state-of-the-connected-customer-report-6th\/\" target=\"_blank\">State of the Connected Customer Report<\/a>&#8216;\uc758 \uacb0\uacfc\uc5d0 \ub530\ub974\uba74 \uc808\ubc18\uc5d0\uc11c 56%\uc758 \uace0\uac1d\uc774 \uc81c\uacf5\ub418\ub294 \ud61c\ud0dd\uc758 \uac1c\uc778\ud654\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc11c\ub294 \ub370\uc774\ud130\uac00 \ud544\uc694\ud558\uba70 \ub370\uc774\ud130\ub97c \ubcf4\uc720\ud568\uacfc \ub3d9\uc2dc\uc5d0 \uc774\ub97c \ud655\uc2e4\ud558\uac8c \ubcf4\ud638\ud574\uc57c\ub9cc \ud569\ub2c8\ub2e4. \ub370\uc774\ud130\ub97c \ubcf4\ud638\ud558\uc9c0 \ubabb\ud55c\ub2e4\uba74 \uace0\uac1d \uc2e0\ub8b0\uac00 \ube60\ub974\uac8c \uae68\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \ucd5c\uadfc \uc5f0\uad6c \ubcf4\uace0\uc11c\uc778 &#8216;<a href=\"https:\/\/www.salesforce.com\/resources\/guides\/ethical-marketing-trends\/\" target=\"_blank\">\uc724\ub9ac\uc801 \ub9c8\ucf00\ud305 \ud2b8\ub80c\ub4dc<\/a>&#8216;\uc5d0 \ub530\ub974\uba74 86%\uc758 \uace0\uac1d\uc774 \uc724\ub9ac\uc801\uc778 \uae30\uc5c5\uc5d0 \ub300\ud55c \ucda9\uc131\ub3c4\uac00 \ub354 \ub192\ub2e4\uace0 \ud569\ub2c8\ub2e4.<\/p>\n<p>\ubbfc\uac10\ud55c \uc815\ubcf4\ub97c \ubcf4\ud638\ud558\uace0 \uac1c\uc778 \uc815\ubcf4 \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4\ub97c \uc704\ud574 \uc554\ud638\ud654\ub41c \ub370\uc774\ud130\ub85c \uad50\uccb4\ud558\ub294 \ud504\ub85c\uc138\uc2a4\uc778 <a href=\"https:\/\/www.salesforce.com\/blog\/what-is-data-masking\/\" target=\"_blank\">\ub370\uc774\ud130 \ub9c8\uc2a4\ud0b9<\/a>\uacfc \uac19\uc740 \uaddc\uce59 \ubc0f \uc548\uc804 \uc7a5\uce58\uac00 \ub0b4\uc7a5\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c AI \ud504\ub86c\ud504\ud2b8 \uc791\uc131 \ubc0f AI \ubaa8\ub378 \ud6c8\ub828 \uc2dc \ubaa8\ub4e0 \uac1c\uc778 \ub370\uc774\ud130\uac00 \uc81c\uac70\ub418\uc5c8\ub294\uc9c0 \ud655\uc778\ud558\uae30 \uc704\ud574 \ub9c8\uc2a4\ud0b9\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\uc74c\uc740 \ud1b5\uc2e0\uc0ac\uac00 AI \uae30\uc220 \ud65c\uc6a9\uc744 \uc2dc\uc791\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud55c \uc608\uc2dc\uc785\ub2c8\ub2e4.<\/p>\n<p>\ud1b5\uc2e0\uc0ac\uac00 \uae30\uc874 \uace0\uac1d\uc5d0\uac8c \uc11c\ube44\uc2a4 \uc5c5\uadf8\ub808\uc774\ub4dc\ub97c \uc720\ub3c4\ud558\uace0 \uc788\uace0, AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0 \uc0ac\uc6a9 \ud328\ud134\uc5d0 \ub530\ub77c \uc0c1\ud5a5 \ud310\ub9e4\ud560 \ub300\uc0c1\uc744 \uc2dd\ubcc4\ud558\uace0 \uc788\ub2e4\uace0 \uac00\uc815\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud1b5\uc2e0\uc0ac\ub294 \uad6d\uc81c \ub85c\ubc0d\uc744 \uc0ac\uc6a9\ud558\ub294 \u201c\uc790\uc8fc \uc5ec\ud589\ud558\ub294 \uace0\uac1d\u201d\uc744 \uc2dd\ubcc4\ud558\uace0 \uad6d\uc81c \uc804\ud654 \ud328\ud0a4\uc9c0\ub85c \ube44\uc6a9\uc744 \uc808\uc57d\ud560 \uc218 \uc788\ub294 AI \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ub9cc\ub4ed\ub2c8\ub2e4. \uc774 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub294 \uace0\uac1d\uc5d0\uac8c \uad6d\uc81c \uc804\ud654 \ud328\ud0a4\uc9c0 \uc804\ud658 \uc81c\uc548\uc744 \ud3ec\ud568\ud55c \uac1c\uc778\ud654\ub41c \uba54\uc2dc\uc9c0\ub97c \uc804\uc1a1\ud569\ub2c8\ub2e4. \ub610\ud55c \uc774 \uba54\uc2dc\uc9c0\ub294 \ud68c\uc0ac\uac00 \uc774 \uc11c\ube44\uc2a4\ub97c \uace0\uac1d\uc5d0\uac8c \ucd94\ucc9c\ud558\ub294 \uc774\uc720\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \uc124\uba85\uc744 \ud3ec\ud568\ud558\uace0 \uc788\uc73c\uba70, \uace0\uac1d\uc758 \ub370\uc774\ud130\ub97c \uc5b4\ub5bb\uac8c \uc5bb\uc5c8\ub294\uc9c0, \uadf8\ub9ac\uace0 \ub370\uc774\ud130\uac00 \ubcf4\uc548\uc744 \uc704\ud574 \uc5b4\ub5bb\uac8c \ub9c8\uc2a4\ud0b9, \uc775\uba85\ud654 \ubc0f \uc554\ud638\ud654 \ub418\uc5c8\ub294\uc9c0\uc5d0 \ub300\ud55c \uc774\ud574\ub97c \ud655\uc2e4\ud558\uac8c \ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \ub0b4\uc6a9\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud22c\uba85\ud55c \uc870\uce58\ub97c \ucde8\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uacfc\uc758 \uc2e0\ub8b0\ub97c \uad6c\ucd95\ud558\uace0 \uace0\uac1d\uc774 \uae30\ub300\ud558\ub294 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2> <span> \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud2b8\ub80c\ub4dc\ub97c \uc55e\uc11c\uac00\uc138\uc694 <\/span> <\/h2>\n<p>\ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\ub294 \ud1b5\uc2e0 \uc0b0\uc5c5 \uc2dc\ub300\uc5d0 \ud658\uacbd\uc740 \ube60\ub974\uac8c \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 AI\uc640 \uadf8 \uc5ed\ud560\uc740 \ud1b5\uc2e0\uc758 \ubbf8\ub798\uc5d0 \uc55e\uc73c\ub85c \uba87 \ub144 \ub3d9\uc548 \ub9e4\uc6b0 \uc911\uc694\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc7a5 \uae30\ud68c\ub97c \uac15\ud654\ud558\ub294 \uac83\uc774\ub4e0, \ud68c\uc0ac \uc804\uccb4\uc5d0\uc11c \uc9c1\uc6d0\ub4e4\uc774 \ub354 \ud6a8\uc728\uc801\uc73c\ub85c \uc77c\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc744 \uac16\ucd94\ub3c4\ub85d \ubbfc\uc8fc\ud654\ud558\ub294 \uac83\uc774\ub4e0, \ubaa8\ub450 \uc2e0\ub8b0\uc758 \uae30\ubc18\uc744 \uad6c\ucd95\ud569\ub2c8\ub2e4. \uc774\uac83\uc774 \ubc14\ub85c \ud1b5\uc2e0 \uc5c5\uacc4\uac00 \ubcf4\ub2e4 \uc218\uc775\uc131 \uc788\ub294 \uc131\uc7a5\uc744 \uad6c\ucd95\ud558\ub294 \ubc29\ubc95\uc785\ub2c8\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud1b5\uc2e0 \uc0b0\uc5c5\uc740 \ub04a\uc784\uc5c6\uc774 \ube60\ub974\uac8c \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc81c\ub294 AI\uac00 \ud1b5\uc2e0 \uc0b0\uc5c5\uc758 \ubbf8\ub798\uc5d0\uc11c \uc8fc\uc694\ud55c \uc5ed\ud560\uc744 \ud558\ub294 \uc2dc\ub300\uc785\ub2c8\ub2e4. \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud2b8\ub80c\ub4dc\ub97c \ud30c\uc545\ud55c\ub2e4\uba74 \ud1b5\uc2e0 \uc5c5\uacc4\uac00 \uc131\uacf5\uacfc \uc218\uc775\uc131\uc744 \ucc3d\ucd9c\ud558\ub294 \ub370 \ud070 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ub2e4\uc74c\uc758 \ud1b5\uc2e0 \uc0b0\uc5c5\uc758 AI \ud2b8\ub80c\ub4dc 4\uac00\uc9c0\ub97c&hellip;<\/p>\n","protected":false},"author":1,"featured_media":436,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[104,28,119],"coauthors":[8],"class_list":["post-437","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-ai","blog-communications","blog-customer-experience"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\ud1b5\uc2e0 \uc0b0\uc5c5\uc758 \ubbf8\ub798, AI \ud2b8\ub80c\ub4dc 4\uac00\uc9c0- \uc138\uc77c\uc988\ud3ec\uc2a4 (Salesforce) - Salesforce<\/title>\n<meta name=\"description\" content=\"\uc774\uba54\uc77c\uacfc \ud68c\uc758 \uc911\uc2ec\uc758 \uc18c\ud1b5\uc740 \ub05d\ub0ac\uc2b5\ub2c8\ub2e4. AI\uc640 \uc790\ub3d9\ud654, \uadf8\ub9ac\uace0 \ube44\ub3d9\uae30 \uc18c\ud1b5\uc774 \uc8fc\ub3c4\ud560 \ubbf8\ub798\uc758 \uc5c5\ubb34 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud2b8\ub80c\ub4dc\ub97c \ud655\uc778\ud558\uc138\uc694. \ubb3c\ub9ac\uc801 \uc81c\uc57d\uc744 \ub118\uc5b4 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \uc5f0\uacb0\ub418\ub294 &#039;\ub514\uc9c0\ud138 \ubcf8\uc0ac(Digital HQ)&#039; \uad6c\ucd95 \uc804\ub7b5\uacfc \ud611\uc5c5\uc758 \ubbf8\ub798\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\ud1b5\uc2e0 \uc0b0\uc5c5\uc758 \ubbf8\ub798, AI \ud2b8\ub80c\ub4dc 4\uac00\uc9c0\" \/>\n<meta property=\"og:description\" content=\"\uc774\uba54\uc77c\uacfc \ud68c\uc758 \uc911\uc2ec\uc758 \uc18c\ud1b5\uc740 \ub05d\ub0ac\uc2b5\ub2c8\ub2e4. AI\uc640 \uc790\ub3d9\ud654, \uadf8\ub9ac\uace0 \ube44\ub3d9\uae30 \uc18c\ud1b5\uc774 \uc8fc\ub3c4\ud560 \ubbf8\ub798\uc758 \uc5c5\ubb34 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud2b8\ub80c\ub4dc\ub97c \ud655\uc778\ud558\uc138\uc694. \ubb3c\ub9ac\uc801 \uc81c\uc57d\uc744 \ub118\uc5b4 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \uc5f0\uacb0\ub418\ub294 &#039;\ub514\uc9c0\ud138 \ubcf8\uc0ac(Digital HQ)&#039; \uad6c\ucd95 \uc804\ub7b5\uacfc \ud611\uc5c5\uc758 \ubbf8\ub798\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-12T20:23:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-28T10:32:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/future-communication-trends.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Salesforce Korea\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Salesforce Korea\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/#\/schema\/person\/image\/6a2eaeaff1fe89a20af388fa12e0a8d6\"}],\"headline\":\"\ud1b5\uc2e0 \uc0b0\uc5c5\uc758 \ubbf8\ub798, AI \ud2b8\ub80c\ub4dc 4\uac00\uc9c0\",\"datePublished\":\"2025-11-12T20:23:24+00:00\",\"dateModified\":\"2025-12-28T10:32:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/\"},\"wordCount\":38,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/future-communication-trends.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/\",\"url\":\"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/\",\"name\":\"\ud1b5\uc2e0 \uc0b0\uc5c5\uc758 \ubbf8\ub798, AI \ud2b8\ub80c\ub4dc 4\uac00\uc9c0- \uc138\uc77c\uc988\ud3ec\uc2a4 (Salesforce) - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/future-communication-trends.jpg\",\"datePublished\":\"2025-11-12T20:23:24+00:00\",\"dateModified\":\"2025-12-28T10:32:45+00:00\",\"author\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/#\/schema\/person\/601f410a2801f4ddcf6f00cb182e69d3\"},\"description\":\"\uc774\uba54\uc77c\uacfc \ud68c\uc758 \uc911\uc2ec\uc758 \uc18c\ud1b5\uc740 \ub05d\ub0ac\uc2b5\ub2c8\ub2e4. AI\uc640 \uc790\ub3d9\ud654, \uadf8\ub9ac\uace0 \ube44\ub3d9\uae30 \uc18c\ud1b5\uc774 \uc8fc\ub3c4\ud560 \ubbf8\ub798\uc758 \uc5c5\ubb34 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud2b8\ub80c\ub4dc\ub97c \ud655\uc778\ud558\uc138\uc694. \ubb3c\ub9ac\uc801 \uc81c\uc57d\uc744 \ub118\uc5b4 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \uc5f0\uacb0\ub418\ub294 '\ub514\uc9c0\ud138 \ubcf8\uc0ac(Digital HQ)' \uad6c\ucd95 \uc804\ub7b5\uacfc \ud611\uc5c5\uc758 \ubbf8\ub798\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/future-communication-trends.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/future-communication-trends.jpg\",\"width\":1280,\"height\":720},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/kr\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\ud1b5\uc2e0 \uc0b0\uc5c5\uc758 \ubbf8\ub798, AI \ud2b8\ub80c\ub4dc 4\uac00\uc9c0\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/kr\/blog\/\",\"name\":\"Salesforce\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/kr\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/#\/schema\/person\/image\/6a2eaeaff1fe89a20af388fa12e0a8d6\",\"name\":\"Salesforce Korea\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g23494c9101089ad44ae88ce9d2f56aac\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"caption\":\"Salesforce Korea\"},\"url\":\"https:\/\/www.salesforce.com\/kr\/blog\/author\/salesforce\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\ud1b5\uc2e0 \uc0b0\uc5c5\uc758 \ubbf8\ub798, AI \ud2b8\ub80c\ub4dc 4\uac00\uc9c0- \uc138\uc77c\uc988\ud3ec\uc2a4 (Salesforce) - Salesforce","description":"\uc774\uba54\uc77c\uacfc \ud68c\uc758 \uc911\uc2ec\uc758 \uc18c\ud1b5\uc740 \ub05d\ub0ac\uc2b5\ub2c8\ub2e4. AI\uc640 \uc790\ub3d9\ud654, \uadf8\ub9ac\uace0 \ube44\ub3d9\uae30 \uc18c\ud1b5\uc774 \uc8fc\ub3c4\ud560 \ubbf8\ub798\uc758 \uc5c5\ubb34 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud2b8\ub80c\ub4dc\ub97c \ud655\uc778\ud558\uc138\uc694. \ubb3c\ub9ac\uc801 \uc81c\uc57d\uc744 \ub118\uc5b4 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \uc5f0\uacb0\ub418\ub294 '\ub514\uc9c0\ud138 \ubcf8\uc0ac(Digital HQ)' \uad6c\ucd95 \uc804\ub7b5\uacfc \ud611\uc5c5\uc758 \ubbf8\ub798\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/","og_locale":"en_US","og_type":"article","og_title":"\ud1b5\uc2e0 \uc0b0\uc5c5\uc758 \ubbf8\ub798, AI \ud2b8\ub80c\ub4dc 4\uac00\uc9c0","og_description":"\uc774\uba54\uc77c\uacfc \ud68c\uc758 \uc911\uc2ec\uc758 \uc18c\ud1b5\uc740 \ub05d\ub0ac\uc2b5\ub2c8\ub2e4. AI\uc640 \uc790\ub3d9\ud654, \uadf8\ub9ac\uace0 \ube44\ub3d9\uae30 \uc18c\ud1b5\uc774 \uc8fc\ub3c4\ud560 \ubbf8\ub798\uc758 \uc5c5\ubb34 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud2b8\ub80c\ub4dc\ub97c \ud655\uc778\ud558\uc138\uc694. \ubb3c\ub9ac\uc801 \uc81c\uc57d\uc744 \ub118\uc5b4 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \uc5f0\uacb0\ub418\ub294 '\ub514\uc9c0\ud138 \ubcf8\uc0ac(Digital HQ)' \uad6c\ucd95 \uc804\ub7b5\uacfc \ud611\uc5c5\uc758 \ubbf8\ub798\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.","og_url":"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/","og_site_name":"Salesforce","article_published_time":"2025-11-12T20:23:24+00:00","article_modified_time":"2025-12-28T10:32:45+00:00","og_image":[{"width":1280,"height":720,"url":"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/future-communication-trends.jpg","type":"image\/jpeg"}],"author":"Salesforce Korea","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Salesforce Korea","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/#\/schema\/person\/image\/6a2eaeaff1fe89a20af388fa12e0a8d6"}],"headline":"\ud1b5\uc2e0 \uc0b0\uc5c5\uc758 \ubbf8\ub798, AI \ud2b8\ub80c\ub4dc 4\uac00\uc9c0","datePublished":"2025-11-12T20:23:24+00:00","dateModified":"2025-12-28T10:32:45+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/"},"wordCount":38,"commentCount":0,"image":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/future-communication-trends.jpg","inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/","url":"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/","name":"\ud1b5\uc2e0 \uc0b0\uc5c5\uc758 \ubbf8\ub798, AI \ud2b8\ub80c\ub4dc 4\uac00\uc9c0- \uc138\uc77c\uc988\ud3ec\uc2a4 (Salesforce) - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/future-communication-trends.jpg","datePublished":"2025-11-12T20:23:24+00:00","dateModified":"2025-12-28T10:32:45+00:00","author":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/#\/schema\/person\/601f410a2801f4ddcf6f00cb182e69d3"},"description":"\uc774\uba54\uc77c\uacfc \ud68c\uc758 \uc911\uc2ec\uc758 \uc18c\ud1b5\uc740 \ub05d\ub0ac\uc2b5\ub2c8\ub2e4. AI\uc640 \uc790\ub3d9\ud654, \uadf8\ub9ac\uace0 \ube44\ub3d9\uae30 \uc18c\ud1b5\uc774 \uc8fc\ub3c4\ud560 \ubbf8\ub798\uc758 \uc5c5\ubb34 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud2b8\ub80c\ub4dc\ub97c \ud655\uc778\ud558\uc138\uc694. \ubb3c\ub9ac\uc801 \uc81c\uc57d\uc744 \ub118\uc5b4 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \uc5f0\uacb0\ub418\ub294 '\ub514\uc9c0\ud138 \ubcf8\uc0ac(Digital HQ)' \uad6c\ucd95 \uc804\ub7b5\uacfc \ud611\uc5c5\uc758 \ubbf8\ub798\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#primaryimage","url":"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/future-communication-trends.jpg","contentUrl":"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/future-communication-trends.jpg","width":1280,"height":720},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/kr\/blog\/future-communication-trends\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/kr\/blog\/"},{"@type":"ListItem","position":2,"name":"\ud1b5\uc2e0 \uc0b0\uc5c5\uc758 \ubbf8\ub798, AI \ud2b8\ub80c\ub4dc 4\uac00\uc9c0"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/kr\/blog\/#website","url":"https:\/\/www.salesforce.com\/kr\/blog\/","name":"Salesforce","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/kr\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/kr\/blog\/#\/schema\/person\/image\/6a2eaeaff1fe89a20af388fa12e0a8d6","name":"Salesforce Korea","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g23494c9101089ad44ae88ce9d2f56aac","url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","caption":"Salesforce Korea"},"url":"https:\/\/www.salesforce.com\/kr\/blog\/author\/salesforce\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/future-communication-trends.jpg","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/kr\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/posts\/437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/comments?post=437"}],"version-history":[{"count":3,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/posts\/437\/revisions"}],"predecessor-version":[{"id":1466,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/posts\/437\/revisions\/1466"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/media\/436"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/media?parent=437"}],"wp:term":[{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/sf_content_type?post=437"},{"taxonomy":"blog","embeddable":true,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/blog?post=437"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/coauthors?post=437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}