{"id":489,"date":"2023-10-06T20:24:00","date_gmt":"2025-11-12T20:24:13","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=489"},"modified":"2025-12-26T21:02:19","modified_gmt":"2025-12-26T12:02:19","slug":"contact-center-ai","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/","title":{"rendered":"\uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\ub294 4\uac00\uc9c0 \ubc29\ubc95"},"content":{"rendered":"

\uc0c1\ub2f4\uc6d0\uacfc \uc778\uacf5\uc9c0\ub2a5\uc774 \ud611\ub825\ud558\uba74 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud601\uc2e0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \ubaa8\ub4e0 \uc11c\ube44\uc2a4 \uc0c1\ud638 \uc791\uc6a9\uc5d0\uc11c \ubaa8\ub4e0 \uc0ac\ub78c\uc774 \ub354 \ub9ce\uc740 \uac83\uc744 \uacbd\ud5d8\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\uc740 \ubc88\uac70\ub85c\uc6b4 \uc791\uc5c5\uc744 \uc904\uc774\uace0 \uace0\uac1d\uc5d0\uac8c \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. \ub354\uc6b1 \ube60\ub974\uace0 \uc815\ud655\ud558\uba70 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uace0\uac1d\uc13c\ud130\ub97c \uc704\ud55c \uc0dd\uc131\ud615 AI\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uc138\uc694.<\/h3>\n

\uc624\ub298\ub0a0 \uc11c\ube44\uc2a4\uc5d0\uc11c \uac00\uc7a5 \ub728\uac70\uc6b4 \uc8fc\uc81c\ub294 \uc0dd\uc131\ud615 AI, \ud2b9\ud788 \uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uc0ac\uc6a9\ub420 \uc218 \uc788\ub294 \uc0dd\uc131\ud615 AI(Contact Center AI)\uc785\ub2c8\ub2e4. \ucd5c\uadfc \uc870\uc0ac\ud55c \uc5f0\uad6c\uc5d0\uc11c IT \ub9ac\ub354\uc758 84%<\/a>\ub294 \uc0dd\uc131\ud615 AI\uac00 \uace0\uac1d\uc5d0\uac8c \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uac83\uc774\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uc800\ub294 \ub9e4\uc77c \uace0\uac1d \uc13c\ud130\ub97c \uc704\ud55c \uc0dd\uc131\ud615 AI\uc758 \uc7a0\uc7ac\ub825\uc5d0 \uc5f4\uad11\ud558\ub294 \uc11c\ube44\uc2a4 \ub9ac\ub354\ub4e4\uacfc \uc774\uc57c\uae30\ub97c \ub098\ub215\ub2c8\ub2e4.<\/p>\n

\ud558\uc9c0\ub9cc \uc2e4\uc81c\ub85c \uace0\uac1d \uc13c\ud130\ub97c \uc704\ud55c \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\ub294 \uae30\uc5c5\uc740 \ub2e8 24%\ubfd0<\/a>\uc785\ub2c8\ub2e4. \uadf8 \uc774\uc720\ub294 \ubb34\uc5c7\uc77c\uae4c\uc694? \uc870\uc0ac\uc5d0 \ub530\ub974\uba74 66%\uc758 \uc751\ub2f5\uc790\uac00 \uc9c1\uc6d0\ub4e4\uc774<\/a> \uc0dd\uc131\ud615 AI\ub97c \uc131\uacf5\uc801\uc73c\ub85c \ud65c\uc6a9\ud558\uae30 \uc704\ud55c \uc801\uc808\ud55c \uae30\uc220\uc744 \ubcf4\uc720\ud558\uace0 \uc788\uc9c0 \uc54a\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc774\uc81c \uc6b0\ub9ac\ub294 Contact Center AI\ub97c \ud65c\uc6a9\ud558\ub294 \ub124 \uac00\uc9c0 \ubc29\ubc95\uacfc \uc0ac\ub840\ub97c \uc0b4\ud3b4\ubcf4\uace0, \uc2dc\uc791\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc608\uc2dc\uc640 \ud301\uc744 \uc54c\uc544\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

1. \uace0\uac1d\uc5d0 \ub300\ud55c \uc11c\ube44\uc2a4 \uc751\ub2f5 \uc0dd\uc131<\/h2>\n

\uc5ec\ub7ec\ubd84\uc758 \uace0\uac1d \uc13c\ud130<\/a>\ub294 \uace0\uac1d\uc774 \uc804\ud654, \uc774\uba54\uc77c, \ucc44\ud305, SMS\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uc5ec\ub7ec\ubd84\uc758 \ube44\uc988\ub2c8\uc2a4\uc640 \uc5f0\ub77d\uc744 \ucde8\ud560 \uc218 \uc788\ub294 \ub2e4\uc591\ud55c \ubc29\ubc95\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub9ce\uc740 \uace0\uac1d\uc774 \uc5ec\uc804\ud788 \uc804\ud654\ub97c \ud1b5\ud574 \uace0\uac1d \uc13c\ud130\uc640 \uc18c\ud1b5\ud558\uace0 \uc788\uc9c0\ub9cc \uc774\uc81c\ub294 57%\uac00 \ub514\uc9c0\ud138 \ucc44\ub110 \uc0ac\uc6a9\uc744 \uc120\ud638\ud569\ub2c8\ub2e4.<\/a> \uc774\ub7ec\ud55c \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \ub2f4\ub2f9\ud558\ub294 \uc0c1\ub2f4\uc6d0\uc740 \uc815\ud655\ud558\uace0 \uad00\ub828\uc131 \uc788\ub294 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0 \uc801\uc2dc\uc5d0 \uc751\ub2f5\ud558\uba70 \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uadf8\ub807\ub2e4\uba74 \uc0dd\uc131\ud615 AI\ub294 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub420\uae4c\uc694?<\/a> \uc0dd\uc131\ud615 AI\ub97c \uc9c0\uc6d0\ud558\ub294 \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378<\/a>\uc740 \ubaa8\ub4e0 \uc9c8\ubb38\uc5d0 \ub300\ud574 \uc778\uac04\uacfc \uc720\uc0ac\ud55c \ub2f5\ubcc0\uc744 \uc790\ub3d9\uc73c\ub85c \uc0dd\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130 \ubc0f \uc9c0\uc2dd\uc5d0 \uae30\ubc18\uc744 \ub454 \uacbd\uc6b0 \uc0dd\uc131\ub41c \uc751\ub2f5\uc744 \uac1c\uc778\ud654\ud558\uc5ec \uc2e0\ub8b0\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\uc740 \ubaa8\ub378\uc758 \uc81c\uc548\uc744 \uac80\ud1a0\ud558\uace0 \uc27d\uac8c \ub2f5\ubcc0\uc744 \ubcf4\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \uc0ac\ub840\ub97c \ud55c \ubc88\uc5d0 \ucc98\ub9ac\ud558\ub294 \uc0c1\ub2f4\uc6d0\uc758 \uacbd\uc6b0 \uace0\uac1d \uc13c\ud130\uc6a9 \uc0dd\uc131\ud615 AI\ub294 \uc2dc\uac04\uc744 \ud06c\uac8c \uc808\uc57d\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

Nation-Wide Web\uc774\ub77c\uace0 \ud558\ub294 \uac00\uc0c1\uc758 \uc778\ud130\ub137 \ud68c\uc0ac\ub85c \uc608\ub97c \ub4e4\uc5b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

Jane\uc740 Nation-Wide Web \uace0\uac1d\uc774\uba70 \uccad\uad6c\uc11c\uc5d0 \ube44\uc815\uc0c1\uc801\uc778 \uc694\uae08\uc774 \uccad\uad6c\ub41c \uac83\uc744 \ubc1c\uacac\ud558\uace0 Nation-Wide Web \uc0ac\uc774\ud2b8\uc5d0\uc11c \uc628\ub77c\uc778 \ucc44\ud305\uc744 \ud1b5\ud558\uc5ec \uace0\uac1d \uc13c\ud130\ub85c \uc5f0\ub77d\ud569\ub2c8\ub2e4. \uc774\ud6c4 \uace7 \ubc14\ub85c \uc0c1\ub2f4\uc6d0\uc778 Katie\uc640 \uc5f0\uacb0\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc0c1\ub2f4\uc6d0\uc778 Katie\ub294 \uace0\uac1d\uc73c\ub85c\ubd80\ud130 \uc804\ub2ec\ub41c \uba87 \uac1c\uc758 \uba54\uc138\uc9c0 \ucc3d\uc744 \uc5f4\uc5b4 \ub193\uc558\ub294\ub370 \uadf8 \uc911 \ud558\ub098\ub294 Jane\uc785\ub2c8\ub2e4. Jane\uc740 \uccad\uad6c\uc11c\uc5d0 \ub300\ud55c \uc798\ubabb\ub41c \uc0ac\ud56d\uc744 \uacf5\uc720\ud569\ub2c8\ub2e4. \uace0\uac1d \uc13c\ud130\uc758 AI \ub3c4\uad6c\ub294 Jane\uc758 \uc9c8\ubb38\uacfc \uadf8\ub140\uc758 \uacc4\uc815 \uc0c1\ud0dc\uc758 \uc815\ubcf4\ub97c \ud65c\uc6a9\ud558\uc5ec \uacf5\uac10\ud558\ub294 \uc5b4\uc870\ub85c \uccad\uad6c\uc11c \uc694\uae08\uc744 \uc124\uba85\ud558\uace0, \uc0c1\ud669\uc5d0 \ub530\ub77c \uc694\uae08\uc744 \uba74\uc81c\ud558\ub294 \uac83\ub3c4 \ud68c\uc0ac \uc815\ucc45 \ub0b4\uc5d0 \uc788\ub2e4\ub294 \uac1c\uc778\ud654\ub41c \uba54\uc2dc\uc9c0\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4.<\/p>\n

Katie\ub294 AI\ub97c \ud1b5\ud574 \uc0dd\uc131\ub41c \uba54\uc2dc\uc9c0\ub97c \uac80\ud1a0\ud558\uace0 \uc815\ucc45\uc744 \ud655\uc778\ud55c \ub2e4\uc74c \uba54\uc2dc\uc9c0\ub97c \ubcf4\ub0b4\uace0 Jane\uc758 \uacc4\uc815\uc5d0\uc11c \uccad\uad6c \uc694\uae08\uc744 \uc81c\uac70\ud569\ub2c8\ub2e4. Jane\uc740 \ube60\ub974\uace0 \uc26c\uc6b4 \ud574\uacb0\ucc45\uc744 \uc5bb\uc5c8\uace0 Katie\ub294 \ub354 \ubcf5\uc7a1\ud55c \ubb38\uc81c\uac00 \uc788\ub294 \uace0\uac1d\uc5d0\uac8c \uad00\uc2ec\uc744 \uc9d1\uc911\ud560 \uc218 \uc788\ub294 \ucd5c\uace0\uc758 \uacb0\uacfc\ub97c \uc5bb\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud301: \uace0\uac1d\uacfc\uc758 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ub0b4\uc6a9\uc5d0 \uc2dc\uac04\uc744 \ub4e4\uc5ec \uc815\ud655\uc131\uacfc \uc5b4\uc870\ub97c \uac80\ud1a0\ud558\uba74 \uc624\ud574\ub97c \ud53c\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n

2. \uc0ac\ub840 \uc694\uc57d \uc0dd\uc131<\/h2>\n

\uace0\uac1d\uc774 \ub9cc\uc871\ud560\ub9cc\ud55c \ud6cc\ub96d\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub824\uba74 \ube44\uc988\ub2c8\uc2a4\uc758 \uc11c\ube44\uc2a4 \uc0c1\ud638 \uc791\uc6a9\uc744 \ucd94\uc801\ud558\uace0 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\ub294 \uc815\ud655\ud55c \ub370\uc774\ud130\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc774\uc720\ub85c \uc778\ud574 \uc0c1\ub2f4\uc774 \uc885\ub8cc\ub41c \ud6c4 \uc0c1\ub2f4\uc6d0\uc774 \uc218\ud589\ud558\ub294 \uc694\uc57d \uc791\uc5c5\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \uc218\uc9d1\ud560 \uc218 \uc788\ub294 \uac00\uc7a5 \uc911\uc694\ud55c \uc11c\ube44\uc2a4 \ub370\uc774\ud130 \uc911 \ud558\ub098\uac00 \ub429\ub2c8\ub2e4.<\/p>\n

\uadf8\ub7ec\ub098 \uc774 \uc791\uc5c5\uc740 \uc2dc\uac04\uc774 \ub9ce\uc774 \uc18c\uc694\ub418\uba70, \uc0c1\ub2f4\uc6d0\ub4e4\uc774 \ub2e4\ub978 \uace0\uac1d\ub4e4\uacfc \uc0c1\ub2f4\uc744 \uc9c4\ud589\ud558\ub294 \uac83\uc5d0 \ubc29\ud574\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uadf8\ub7ec\ub098 \uace0\uac1d \uc13c\ud130\ub97c \uc704\ud55c AI(Contact center AI)\ub294 \ubcf5\uc7a1\ud55c \uc774\uba54\uc77c \ubc0f \ucc44\ud305 \ub300\ud654\ub97c \uac00\uc838\uc640 \uc694\uc57d\ubb38\uc744 \uc0dd\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\uc740 \uc774\ub7ec\ud55c \uc694\uc57d\ubb38\uc744 \ucf00\uc774\uc2a4 \ub85c\uadf8\uc5d0 \uc800\uc7a5\ud558\uae30 \uc804\uc5d0 \uac80\ud1a0\ud558\uae30\ub9cc \ud558\uba74 \ub429\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc6d0\uc740 \ub370\uc774\ud130 \uc785\ub825\uc5d0 \uc18c\ubaa8\ub418\ub294 \ub9ce\uc740 \uc2dc\uac04\uacfc \ub178\ub825\uc744 \uc808\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

Nation-Wide Web \uc0ac\ub840\ub85c \ub3cc\uc544\uac00 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

Katie\uc758 AI \ub3c4\uad6c\ub294 Jane\uc758 \uc9c8\ubb38\uc5d0 \ub300\ud55c \uc751\ub2f5\uc744 \uc0dd\uc131\ud588\uc73c\uba70, Katie\uac00 \ud55c \uc77c\uc740 \uba54\uc2dc\uc9c0\ub97c \uac80\ud1a0\ud558\uace0 \ubcf4\ub0b4\uae30\ub97c \ub20c\ub7ec Jane\uc758 \uacc4\uc815\uc5d0\uc11c \uccad\uad6c \uc694\uae08\uc744 \uba74\uc81c\ud558\ub294 \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8 \ub3d9\uc548 AI\ub294 \uba54\uc2dc\uc9c0 \uc2a4\ub808\ub4dc\uc758 \ub370\uc774\ud130\uc640 Katie\uac00 Jane\uc758 \uacc4\uc815\uc5d0 \ucde8\ud55c \uc870\uce58\ub97c \ud65c\uc6a9\ud558\uc5ec \uc0ac\ub840 \uc694\uc57d\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4.<\/p>\n

Jane\uacfc\uc758 \ub300\ud654\uac00 \uc644\ub8cc\ub418\uba74 Katie\ub294 AI\uac00 \uc0dd\uc131\ud55c \uc694\uc57d\uc744 \uc77d\uace0 \uc77c\ubd80 \uc138\ubd80 \uc815\ubcf4\ub97c \uc870\uc815\ud55c \ub4a4 \uc0ac\ub840 \ub808\ucf54\ub4dc\uc5d0 \uc800\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uacfc\uc758 \uc0c1\ub2f4 \uc774\ud6c4 \ud544\uc694\ud55c \uc791\uc5c5\uc5d0 \uc2dc\uac04\uc744 \ub35c \uc18c\ubaa8\ud558\uac8c \ub41c\ub2e4\uba74 Katie\ub294 \ub2e4\ub978 \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ub354\uc6b1 \ube68\ub9ac \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud301: \uc0ac\ub840 \uc694\uc57d\uc5d0 \ub300\ud55c \ud15c\ud50c\ub9bf\uc744 \ub9cc\ub4e4\uc5b4 Contact Center AI \ub3c4\uad6c\uac00 \uc911\uc694\ud55c \uc138\ubd80 \uc815\ubcf4\ub97c \ub193\uce58\uc9c0 \uc54a\uace0 \ub300\ud654 \ub370\uc774\ud130\ub97c CRM\uc5d0 \uc27d\uac8c \uac00\uc838\uc62c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

3. \uc9c0\uc2dd \ubb38\uc11c \uc0dd\uc131<\/h2>\n

\uc138\uc77c\uc988\ud3ec\uc2a4 \uc5f0\uad6c<\/a>\uc5d0 \ub530\ub974\uba74 \uace0\uac1d\uc758 59%\ub294 \uac04\ub2e8\ud55c \uc11c\ube44\uc2a4 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud55c \uc140\ud504 \uc11c\ube44\uc2a4 \ud234\uc744 \uc120\ud638\ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774\ub97c \uc704\ud574\uc11c\ub294 \uace0\uac1d\uc774 \uc194\ub8e8\uc158\uc744 \ucc3e\uae30 \uc704\ud574 \uac80\uc0c9\ud560 \uc218 \uc788\ub294 \ubc29\ub300\ud55c \ub370\uc774\ud130(Knowledge base)\uac00 \uae30\uc5c5\uc5d0 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n

\uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc6d0\ub4e4\uc740 \uc0ac\ub840\ub97c \ud574\uacb0\ud55c \ud6c4 \uc9c0\uc2dd \ubb38\uc11c\ub97c \uac8c\uc2dc\ud558\ub294 \uc5c5\ubb34\ub97c \ub9e1\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc0c1\ub2f4\uc6d0\ub4e4\uc774 \uae30\uc0ac\ub97c \uc218\ub3d9\uc73c\ub85c \uc791\uc131, \uac80\ud1a0\ud558\uace0 \uac8c\uc2dc\ud558\ub294 \ub370\uc5d0\ub294 \uc2dc\uac04\uc774 \uac78\ub9ac\uba70, \uc774\ub85c \uc778\ud574 \uace0\uac1d \uc9c0\uc6d0\uc5d0 \uc9c0\uc7a5\uc774 \uc0dd\uae41\ub2c8\ub2e4.<\/p>\n

Contact Center AI\ub294 \uc0c1\ub2f4\uc774 \uc885\ub8cc\ub41c \ud6c4 \uc0ac\ub840 \ub178\ud2b8, \uba54\uc2dc\uc9c0 \uae30\ub85d \ubc0f \uae30\ud0c0 \uc11c\ube44\uc2a4 \ub3c4\uad6c\uc758 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \uae30\uc2dd \uae30\ubc18 \ubb38\uc11c\ub97c \uc790\ub3d9\uc73c\ub85c \uc0dd\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\uc740 \uc790\ub3d9\uc73c\ub85c \uc0dd\uc131\ub41c \ubb38\uc11c\ub97c \uac80\ud1a0\ud558\uc5ec \uc815\ud655\uc131\uc744 \ud655\uc778\ud558\uace0 \uc2b9\uc778\uc744 \uc704\ud574 \ub300\uae30\uc5f4\uc5d0 \ucd94\uac00\ud558\uae30\ub9cc \ud558\uba74 \ub429\ub2c8\ub2e4. \uc774\uc640 \uac19\uc740 \ubc29\uc2dd\uc744 \ud65c\uc6a9\ud568\uc73c\ub85c\uc368 \uc0c1\ub2f4\uc6d0\uc774 \uae30\uc0ac\ub97c \ucc98\uc74c\ubd80\ud130 \uc791\uc131\ud574\uc57c \ud55c\ub2e4\ub294 \ubd80\ub2f4\uc5d0\uc11c \ubc97\uc5b4\ub0a0 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub2e4\uc2dc Nation-Wide Web \uc0ac\ub840\ub85c \ub3cc\uc544\uac00\uc11c, Austin\uc740 \uc778\ud130\ub137 \uc18d\ub3c4\uac00 \ub290\ub9b0 \ubb38\uc81c\uc5d0 \ub300\ud558\uc5ec \ud574\uacb0\uc744 \uc694\uccad\ud569\ub2c8\ub2e4. \uc624\uc2a4\ud2f4\uc740 Tawni\uc5d0\uac8c \uc5f0\uacb0\ub418\uc5c8\uace0, Tawni\ub294 \ub77c\uc6b0\ud130\uc640 \ubaa8\ub380 \uc815\ubcf4\ub97c \uc694\uccad\ud588\uc2b5\ub2c8\ub2e4. Tawni\ub294 \uc720\uc0ac\ud55c \uc0ac\ub840\ub97c \uae30\ubc18\uc73c\ub85c \uba87 \uac00\uc9c0 \uc77c\ubc18\uc801\uc778 \uc2dc\ub098\ub9ac\uc624\ub97c \uc2dc\ub3c4\ud574\ubd24\uc9c0\ub9cc, \uc624\uc2a4\ud2f4\uc758 \uacbd\uc6b0\uc5d0\ub294 \ud574\uacb0\ub418\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n

Tawni\ub294 \uae30\uc874 \ub370\uc774\ud130\ubca0\uc774\uc2a4\uc5d0 \uc874\uc7ac\ud558\ub294 \ubc29\ubc95\uc774 \uc544\ub2cc \uc0c8\ub85c\uc6b4 \ud574\uacb0 \ubc29\ubc95\uc744 \uc2dc\ub3c4\ud558\uae30\ub85c \uacb0\uc815\ud569\ub2c8\ub2e4. \uadf8\ub140\ub294 Austin\uc5d0\uac8c Nation-Wide Web \ubaa8\ubc14\uc77c \uc571\uc744 \ud1b5\ud574 \uc804\uccb4 \uc2dc\uc2a4\ud15c \uc7ac\ubd80\ud305\uc744 \uc694\uccad\ud569\ub2c8\ub2e4. \uc774 \uc791\uc5c5\uc774 \ub05d\ub098\uc790 Austin\uc758 \uc778\ud130\ub137 \uc18d\ub3c4\uac00 \uc815\uc0c1\uc73c\ub85c \ub3cc\uc544\uac00\uace0 \uc0c1\ub2f4\uc774 \uc885\ub8cc\ub429\ub2c8\ub2e4. Tawni\ub294 \ub77c\uc6b0\ud130 \ubc0f \ubaa8\ub380 \uc124\uc815\uacfc \uc7ac\ubd80\ud305\uc73c\ub85c Austin\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud55c \ubc29\ubc95\uc744 \ud3ec\ud568\ud558\uc5ec \uc0c1\ub2f4\uacfc \uad00\ub828\ub41c \ubaa8\ub4e0 \uc815\ubcf4\ub97c \ud68c\uc0ac\uc758 \uc11c\ube44\uc2a4 \ucf58\uc194\uc5d0 \uae30\ub85d\ud569\ub2c8\ub2e4.<\/p>\n

Austin\uc758 \uacbd\uc6b0 \ub3c5\ud2b9\ud55c \uc0ac\ub840\uc600\uae30 \ub54c\ubb38\uc5d0 Contact center AI \ub3c4\uad6c\ub294 Tawni\uc640 Austin\uc758 \ub300\ud654 \uc138\ubd80 \uc815\ubcf4 \ubc0f Austin\uc774 \uc54c\ub824\uc628 \ubb38\uc81c\uc758 \ub9e5\ub77d\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc0c8\ub85c\uc6b4 \uc9c0\uc2dd \uae30\ubc18 \ubb38\uc11c\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4. Tawni\ub294 \ucd94\uac00 \uc138\ubd80 \uc815\ubcf4\ub97c \uc218\uc815\ud558\uace0 \uc2b9\uc778 \ub300\uae30\uc5f4\uc5d0 \ucd94\uac00\ud569\ub2c8\ub2e4.<\/p>\n

\ud301: \uace0\uac1d\uc774 \ubb38\uc81c \ud574\uacb0\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc2dd \ubb38\uc11c\uc5d0 \uac00\ub2a5\ud55c \ud55c \ub9ce\uc740 \uc138\ubd80 \uc815\ubcf4\ub97c \ud3ec\ud568\ud569\ub2c8\ub2e4.<\/p>\n

4. \uc751\ub2f5 \uc0dd\uc131<\/h2>\n

\uc0c1\ub2f4\uc6d0\uc774 \uc11c\ube44\uc2a4 \uc0c1\ud638 \uc791\uc6a9 \uc911\uc5d0 \uc788\uc744 \ub54c\ub294 \uc124\uba85\uc11c \ud398\uc774\uc9c0\ub098 \uc9c0\uc2dd \ubb38\uc11c\uc758 \ubaa8\ub4e0 \uc138\ubd80 \uc815\ubcf4\ub97c \uc77d\uc744 \uc2dc\uac04\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uace0\uac1d\uc758 \uc9c8\ubb38\uc744 \ud574\uacb0\ud558\uae30 \uc704\ud574\uc11c\ub294 \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \ucc3e\uc544\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uc140\ud504 \uc11c\ube44\uc2a4<\/a>\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\uc785\ub2c8\ub2e4. \ud544\uc694\ud55c \uc815\ubcf4\ub97c \ucc3e\uae30 \uc704\ud574 \ubb38\uc11c\ub97c \uacc4\uc18d \uc77d\uc5b4\uc57c \ud558\ub294 \uac83\uc740 \uc88b\uc740 \uace0\uac1d \uacbd\ud5d8\uc774 \uc544\ub2d9\ub2c8\ub2e4.<\/p>\n

\uc0dd\uc131\ud615 AI\ub294 \uc0c1\ub2f4\uc6d0\uacfc \uace0\uac1d\uc774 \ud544\uc694\ub85c \ud558\ub294 \ub2f5\ubcc0\uc744 \ub354 \ube60\ub974\uace0 \uc27d\uac8c \uc5bb\uc744 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub2f5\ubcc0\uc774 \uc788\uc744 \uc218 \uc788\uace0 \uadf8\ub807\uc9c0 \uc54a\uc744 \uc218\ub3c4 \uc788\ub294 \ud398\uc774\uc9c0 \ubaa9\ub85d\uc744 \uac00\uc838\uc624\ub294 \ub300\uc2e0 AI\ub294 \uc9c0\uc2dd \ubb38\uc11c\uc5d0\uc11c \uad00\ub828\ub41c \uc138\ubd80 \uc815\ubcf4\ub97c \uac00\uc838\uc640 \uc77c\ubc18 \ud14d\uc2a4\ud2b8\ub85c \uc9c8\ubb38\uc5d0 \uc9c1\uc811 \ub2f5\ubcc0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub9c8\uc9c0\ub9c9 \uc608\uc2dc\ub85c, Nation-Wide Web \uace0\uac1d\uc778 Austin\uc758 \ubb38\uc81c\ub97c \ub2e4\uc2dc \ud655\uc778\ud574\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

Tawni\uc640\uc758 \uc0c1\ub2f4\uc744 \ud558\uace0 \uba87 \ub2ec \ud6c4, Austin\uc758 \uc778\ud130\ub137 \uc18d\ub3c4\ub294 \ub2e4\uc2dc \ub290\ub824\uc84c\uc2b5\ub2c8\ub2e4. Austin\uc740 \uc9c0\ub09c\ubc88\uc5d0 \ubaa8\ubc14\uc77c \uc571\uc744 \uc0ac\uc6a9\ud558\uc5ec \ubb38\uc81c\ub97c \ud574\uacb0\ud588\ub358 \uac83\uc774 \uae30\uc5b5\ub0ac\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud604\uc7ac \ubaa8\ubc14\uc77c \uc571\uc5d0 \ub85c\uadf8\uc778\uc744 \ud558\ub294 \uac83\uc774 \ubd88\uac00\ub2a5\ud55c \uc0c1\ud669\uc785\ub2c8\ub2e4. Austin\uc740 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \ub3c4\uc6c0\uc744 \uc694\uccad\ud558\ub294 \ub300\uc2e0 \ud68c\uc0ac\uc758 \ud5ec\ud504 \uc13c\ud130\ub97c \uc0b4\ud3b4\ubd05\ub2c8\ub2e4. Austin\uc740 \uac80\uc0c9 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub2e4\uc74c\uacfc \uac19\uc740 \uc9c8\ubb38\uc744 \ud569\ub2c8\ub2e4. “\ubaa8\ubc14\uc77c \uc571\uc744 \uc0ac\uc6a9\ud558\uc9c0 \ubabb\ud560 \ub54c \uc778\ud130\ub137 \uc18d\ub3c4\uc800\ud558 \ubb38\uc81c\ub97c \uc5b4\ub5bb\uac8c \ud574\uacb0\ud560 \uc218 \uc788\uc744\uae4c\uc694?”<\/p>\n

\uc774\uc804\uc5d0\ub294 Austin\uc774 \uba3c\uc800 \ube44\ubc00\ubc88\ud638 \uc7ac\uc124\uc815\uc5d0 \ub300\ud55c \uae30\uc0ac\ub97c \ucc3e\uc740 \ub2e4\uc74c, \uc571\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc2dc\uc2a4\ud15c \uc804\uccb4\ub97c \uc7ac\ubd80\ud305\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud55c \ubb38\uc11c\ub97c \ucc3e\uc544\uc57c \ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\uc81c Contact Center AI \ub3c4\uad6c\uac00 Austin\uc758 \uc9c8\ubb38\uc5d0 \ub9de\ub294 \ub9de\ucda4\ud615 \ub2f5\ubcc0\uc744 \uc0dd\uc131\ud558\uba70, \uc5ec\ub7ec \ubb38\uc11c\uc5d0\uc11c \uc815\ubcf4\ub97c \uc870\ud569\ud569\ub2c8\ub2e4. “\uba3c\uc800, \ubaa8\ubc14\uc77c \uc571\uc5d0\uc11c \uc0c8 \ube44\ubc00\ubc88\ud638\ub97c \uc694\uccad\ud558\ub824\uba74 \uc5ec\uae30\ub97c \ud074\ub9ad\ud558\uc138\uc694. \ub85c\uadf8\uc778\uc774 \uc644\ub8cc\ub418\uba74 \uc571\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc2dc\uc2a4\ud15c \uc804\uccb4\ub97c \uc7ac\ubd80\ud305\ud558\ub294 \ubc29\ubc95\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4…”<\/p>\n

Austin\uc740 \uc0c1\ub2f4\uc6d0\uacfc \uc9c1\uc811\uc801\uc73c\ub85c \uc18c\ud1b5\ud558\uc9c0 \uc54a\uace0 \ubb38\uc81c\ub97c \ud574\uacb0\ud588\uc73c\uba70 \uc5ec\uc804\ud788 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc5bb\uc5c8\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\uc774 \ub9cc\uc57d \uc9c0\uc2dd \ud5c8\ube0c\uc5d0\uc11c \ud2b9\uc815 \uc815\ubcf4\ub97c \ucc3e\uc544\uc57c \ud560 \uacbd\uc6b0\uc5d0\ub3c4 Austin\uacfc \uac19\uc740 \uacbd\ud5d8\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud301: \uc140\ud504 \uc11c\ube44\uc2a4 \ucf58\ud150\uce20\ub97c \uc27d\uac8c \ucc3e\uace0 \ud0d0\uc0c9\ud560 \uc218 \uc788\ub3c4\ub85d \ub9cc\ub4dc\ub294 \uac83\uc740 \uace0\uac1d \uc2e0\ub8b0\ub97c \uc313\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n

\uc0dd\uc131\ud615 Contact Center AI \uc2dc\uc791\ud558\uae30<\/h2>\n

\uc0dd\uc131\ud615 AI\ub97c \uace0\uac1d\uc13c\ud130<\/a>\uc5d0 \ucd94\uac00\ud568\uc73c\ub85c\uc368 \ubaa8\ub4e0 \uc0ac\ub78c\uc774 \ubaa8\ub4e0 \uc11c\ube44\uc2a4 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \ucd5c\ub300\ud55c\uc758 \ud6a8\uacfc\ub97c \ub204\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\ub4e4\uc740 \ubc88\uac70\ub85c\uc6b4 \uc791\uc5c5\uc744 \ub35c \uc218 \uc788\uace0 \ub354 \ub9ce\uc740 \uc77c\uc744 \ud560 \uc218 \uc788\uc73c\uba70, \uace0\uac1d\ub4e4\uc740 \ube60\ub974\uace0 \uac04\ud3b8\ud55c \ubb38\uc81c \ud574\uacb0\uacfc \ud568\uaed8 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc0dd\uc131\ud615 AI\ub97c \uc801\uc6a9\ud558\uc5ec \uc131\uacf5\uc744 \uc900\ube44\ud558\uae30 \uc704\ud55c \uac00\uc7a5 \uc88b\uc740 \ubc29\ubc95\uc740 \ubb34\uc5c7\uc77c\uae4c\uc694? \ube44\uc988\ub2c8\uc2a4\uac00 AI\uc5d0 \ub300\ud55c \uae30\uc220\uc744 \uc2b5\ub4dd\ud558\ub294 \uacfc\uc815\uc5d0 \ub530\ub77c \ucc28\uadfc\ucc28\uadfc \uc2dc\uc791\ud558\uace0 Contact Center AI \ud504\ub85c\uadf8\ub7a8\uc744 \uad6c\ucd95\ud574 \ub098\uac00\ub294 \uac83\uc785\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc0c1\ub2f4\uc6d0\ub4e4\uc5d0\uac8c ‘Trailhead’\uc758 ‘Einstein Reply Recommendations for Service<\/a>‘\ub97c \uc218\uac15\ud558\ub3c4\ub85d \ud558\uace0, \ubc30\uc6b4 \ub0b4\uc6a9\uc744 \uc11c\ub85c \uc5f0\uc2b5\ud558\ub3c4\ub85d \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\ub4e4\uc774 \uc775\uc219\ud574\uc9c0\uba74, \uace0\uac1d \uc13c\ud130 \uc804\ubc18\uc5d0 \uc0dd\uc131\ud615 AI<\/a>\ub97c \uc5b4\ub5bb\uac8c \uc801\uc6a9\ud560 \uc218 \uc788\ub294\uc9c0 \uc54c\uc544\ubcf4\uc138\uc694.<\/p>\n","protected":false},"excerpt":{"rendered":"

\uc0c1\ub2f4\uc6d0\uacfc \uc778\uacf5\uc9c0\ub2a5\uc774 \ud611\ub825\ud558\uba74 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud601\uc2e0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \ubaa8\ub4e0 \uc11c\ube44\uc2a4 \uc0c1\ud638 \uc791\uc6a9\uc5d0\uc11c \ubaa8\ub4e0 \uc0ac\ub78c\uc774 \ub354 \ub9ce\uc740 \uac83\uc744 \uacbd\ud5d8\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\uc740 \ubc88\uac70\ub85c\uc6b4 \uc791\uc5c5\uc744 \uc904\uc774\uace0 \uace0\uac1d\uc5d0\uac8c \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. \ub354\uc6b1 \ube60\ub974\uace0…<\/p>\n","protected":false},"author":1,"featured_media":488,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[65,104,138,92],"coauthors":[8],"class_list":["post-489","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-agentforce-service","blog-ai","blog-field-service","blog-service"],"yoast_head":"\n\uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\ub294 4\uac00\uc9c0 \ubc29\ubc95- \uc138\uc77c\uc988\ud3ec\uc2a4 - Salesforce<\/title>\n<meta name=\"description\" content=\"\ucee8\ud0dd\uc13c\ud130\uc5d0 \ub3c4\uc785\ub41c \uc0dd\uc131\ud615 AI, \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud574\uc57c \ud560\uae4c\uc694? \uace0\uac1d \uc751\ub300 \uba54\uc2dc\uc9c0 \uc791\uc131\ubd80\ud130 \uc0c1\ub2f4 \ub0b4\uc6a9 \uc790\ub3d9 \uc694\uc57d, \uc9c0\uc2dd \ubb38\uc11c \uc0dd\uc131\uae4c\uc9c0. \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \ud6a8\uc728\uc744 \uadf9\ub300\ud654\ud558\uace0 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ud601\uc2e0\ud558\ub294 \ucee8\ud0dd\uc13c\ud130 AI(AICC)\uc758 4\uac00\uc9c0 \ud575\uc2ec \ud65c\uc6a9\ubc95\uc744 \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0\uc11c \ud655\uc778\ud558\uc138\uc694.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\ub294 4\uac00\uc9c0 \ubc29\ubc95\" \/>\n<meta property=\"og:description\" content=\"\ucee8\ud0dd\uc13c\ud130\uc5d0 \ub3c4\uc785\ub41c \uc0dd\uc131\ud615 AI, \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud574\uc57c \ud560\uae4c\uc694? \uace0\uac1d \uc751\ub300 \uba54\uc2dc\uc9c0 \uc791\uc131\ubd80\ud130 \uc0c1\ub2f4 \ub0b4\uc6a9 \uc790\ub3d9 \uc694\uc57d, \uc9c0\uc2dd \ubb38\uc11c \uc0dd\uc131\uae4c\uc9c0. \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \ud6a8\uc728\uc744 \uadf9\ub300\ud654\ud558\uace0 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ud601\uc2e0\ud558\ub294 \ucee8\ud0dd\uc13c\ud130 AI(AICC)\uc758 4\uac00\uc9c0 \ud575\uc2ec \ud65c\uc6a9\ubc95\uc744 \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0\uc11c \ud655\uc778\ud558\uc138\uc694.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-12T20:24:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-26T12:02:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/contact-center-ai.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Salesforce Korea\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Salesforce Korea\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/#\/schema\/person\/image\/6a2eaeaff1fe89a20af388fa12e0a8d6\"}],\"headline\":\"\uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\ub294 4\uac00\uc9c0 \ubc29\ubc95\",\"datePublished\":\"2025-11-12T20:24:13+00:00\",\"dateModified\":\"2025-12-26T12:02:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/\"},\"wordCount\":119,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/contact-center-ai.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/\",\"url\":\"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/\",\"name\":\"\uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\ub294 4\uac00\uc9c0 \ubc29\ubc95- \uc138\uc77c\uc988\ud3ec\uc2a4 - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/contact-center-ai.jpg\",\"datePublished\":\"2025-11-12T20:24:13+00:00\",\"dateModified\":\"2025-12-26T12:02:19+00:00\",\"author\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/#\/schema\/person\/601f410a2801f4ddcf6f00cb182e69d3\"},\"description\":\"\ucee8\ud0dd\uc13c\ud130\uc5d0 \ub3c4\uc785\ub41c \uc0dd\uc131\ud615 AI, \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud574\uc57c \ud560\uae4c\uc694? \uace0\uac1d \uc751\ub300 \uba54\uc2dc\uc9c0 \uc791\uc131\ubd80\ud130 \uc0c1\ub2f4 \ub0b4\uc6a9 \uc790\ub3d9 \uc694\uc57d, \uc9c0\uc2dd \ubb38\uc11c \uc0dd\uc131\uae4c\uc9c0. \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \ud6a8\uc728\uc744 \uadf9\ub300\ud654\ud558\uace0 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ud601\uc2e0\ud558\ub294 \ucee8\ud0dd\uc13c\ud130 AI(AICC)\uc758 4\uac00\uc9c0 \ud575\uc2ec \ud65c\uc6a9\ubc95\uc744 \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0\uc11c \ud655\uc778\ud558\uc138\uc694.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/contact-center-ai.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/contact-center-ai.jpg\",\"width\":1280,\"height\":720},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/kr\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\ub294 4\uac00\uc9c0 \ubc29\ubc95\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/kr\/blog\/\",\"name\":\"Salesforce\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/kr\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/kr\/blog\/#\/schema\/person\/image\/6a2eaeaff1fe89a20af388fa12e0a8d6\",\"name\":\"Salesforce Korea\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g23494c9101089ad44ae88ce9d2f56aac\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"caption\":\"Salesforce Korea\"},\"url\":\"https:\/\/www.salesforce.com\/kr\/blog\/author\/salesforce\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\ub294 4\uac00\uc9c0 \ubc29\ubc95- \uc138\uc77c\uc988\ud3ec\uc2a4 - Salesforce","description":"\ucee8\ud0dd\uc13c\ud130\uc5d0 \ub3c4\uc785\ub41c \uc0dd\uc131\ud615 AI, \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud574\uc57c \ud560\uae4c\uc694? \uace0\uac1d \uc751\ub300 \uba54\uc2dc\uc9c0 \uc791\uc131\ubd80\ud130 \uc0c1\ub2f4 \ub0b4\uc6a9 \uc790\ub3d9 \uc694\uc57d, \uc9c0\uc2dd \ubb38\uc11c \uc0dd\uc131\uae4c\uc9c0. \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \ud6a8\uc728\uc744 \uadf9\ub300\ud654\ud558\uace0 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ud601\uc2e0\ud558\ub294 \ucee8\ud0dd\uc13c\ud130 AI(AICC)\uc758 4\uac00\uc9c0 \ud575\uc2ec \ud65c\uc6a9\ubc95\uc744 \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0\uc11c \ud655\uc778\ud558\uc138\uc694.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/","og_locale":"en_US","og_type":"article","og_title":"\uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\ub294 4\uac00\uc9c0 \ubc29\ubc95","og_description":"\ucee8\ud0dd\uc13c\ud130\uc5d0 \ub3c4\uc785\ub41c \uc0dd\uc131\ud615 AI, \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud574\uc57c \ud560\uae4c\uc694? \uace0\uac1d \uc751\ub300 \uba54\uc2dc\uc9c0 \uc791\uc131\ubd80\ud130 \uc0c1\ub2f4 \ub0b4\uc6a9 \uc790\ub3d9 \uc694\uc57d, \uc9c0\uc2dd \ubb38\uc11c \uc0dd\uc131\uae4c\uc9c0. \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \ud6a8\uc728\uc744 \uadf9\ub300\ud654\ud558\uace0 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ud601\uc2e0\ud558\ub294 \ucee8\ud0dd\uc13c\ud130 AI(AICC)\uc758 4\uac00\uc9c0 \ud575\uc2ec \ud65c\uc6a9\ubc95\uc744 \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0\uc11c \ud655\uc778\ud558\uc138\uc694.","og_url":"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/","og_site_name":"Salesforce","article_published_time":"2025-11-12T20:24:13+00:00","article_modified_time":"2025-12-26T12:02:19+00:00","og_image":[{"width":1280,"height":720,"url":"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/contact-center-ai.jpg","type":"image\/jpeg"}],"author":"Salesforce Korea","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Salesforce Korea","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/#\/schema\/person\/image\/6a2eaeaff1fe89a20af388fa12e0a8d6"}],"headline":"\uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\ub294 4\uac00\uc9c0 \ubc29\ubc95","datePublished":"2025-11-12T20:24:13+00:00","dateModified":"2025-12-26T12:02:19+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/"},"wordCount":119,"commentCount":0,"image":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/contact-center-ai.jpg","inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/","url":"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/","name":"\uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\ub294 4\uac00\uc9c0 \ubc29\ubc95- \uc138\uc77c\uc988\ud3ec\uc2a4 - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/contact-center-ai.jpg","datePublished":"2025-11-12T20:24:13+00:00","dateModified":"2025-12-26T12:02:19+00:00","author":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/#\/schema\/person\/601f410a2801f4ddcf6f00cb182e69d3"},"description":"\ucee8\ud0dd\uc13c\ud130\uc5d0 \ub3c4\uc785\ub41c \uc0dd\uc131\ud615 AI, \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud574\uc57c \ud560\uae4c\uc694? \uace0\uac1d \uc751\ub300 \uba54\uc2dc\uc9c0 \uc791\uc131\ubd80\ud130 \uc0c1\ub2f4 \ub0b4\uc6a9 \uc790\ub3d9 \uc694\uc57d, \uc9c0\uc2dd \ubb38\uc11c \uc0dd\uc131\uae4c\uc9c0. \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \ud6a8\uc728\uc744 \uadf9\ub300\ud654\ud558\uace0 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ud601\uc2e0\ud558\ub294 \ucee8\ud0dd\uc13c\ud130 AI(AICC)\uc758 4\uac00\uc9c0 \ud575\uc2ec \ud65c\uc6a9\ubc95\uc744 \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0\uc11c \ud655\uc778\ud558\uc138\uc694.","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#primaryimage","url":"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/contact-center-ai.jpg","contentUrl":"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/contact-center-ai.jpg","width":1280,"height":720},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-ai\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/kr\/blog\/"},{"@type":"ListItem","position":2,"name":"\uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\ub294 4\uac00\uc9c0 \ubc29\ubc95"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/kr\/blog\/#website","url":"https:\/\/www.salesforce.com\/kr\/blog\/","name":"Salesforce","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/kr\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/kr\/blog\/#\/schema\/person\/image\/6a2eaeaff1fe89a20af388fa12e0a8d6","name":"Salesforce Korea","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g23494c9101089ad44ae88ce9d2f56aac","url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","caption":"Salesforce Korea"},"url":"https:\/\/www.salesforce.com\/kr\/blog\/author\/salesforce\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/contact-center-ai.jpg","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/kr\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/posts\/489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/comments?post=489"}],"version-history":[{"count":3,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/posts\/489\/revisions"}],"predecessor-version":[{"id":1457,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/posts\/489\/revisions\/1457"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/media\/488"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/media?parent=489"}],"wp:term":[{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/sf_content_type?post=489"},{"taxonomy":"blog","embeddable":true,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/blog?post=489"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/kr\/blog\/wp-json\/wp\/v2\/coauthors?post=489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}