{"id":49,"date":"2025-05-09T20:07:00","date_gmt":"2025-11-12T20:07:18","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=49"},"modified":"2025-11-27T13:37:24","modified_gmt":"2025-11-27T04:37:24","slug":"agentic-maturity-model","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/agentic-maturity-model\/","title":{"rendered":"CTO &#038; CIO\ub97c \uc704\ud55c AI \uc5d0\uc774\uc804\ud2b8 \ub3c4\uc785 \ub85c\ub4dc\ub9f5"},"content":{"rendered":"<h2 id=\"ai-ai-ai\">AI\ub294 \uc774\uc81c \uae30\uc5c5 \uacbd\uc7c1\ub825\uc758 \ud575\uc2ec \uc694\uc18c\ub85c \uc790\ub9ac \uc7a1\uc558\uc2b5\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uac1c\ubc1c\ud55c AI \uc5d0\uc774\uc804\ud2b8 \uc131\uc219\ub3c4 \ubaa8\ub378\uacfc \ub2e8\uacc4\ubcc4 \ub85c\ub4dc\ub9f5\uc744 \uc0b4\ud3b4\ubcf4\uc138\uc694. \uc774 \ud504\ub808\uc784\uc6cc\ud06c\ub97c \ud1b5\ud574 \uc790\uc728\uc801\uc73c\ub85c \uc791\ub3d9\ud558\uace0 \uc778\uac04\uacfc \ud611\uc5c5\ud560 \uc218 \uc788\ub294 \uc9c4\uc815\ud55c AI \uc5d0\uc774\uc804\ud2b8 \ud65c\uc6a9 \uae30\uc5c5\uc73c\ub85c \ub098\uc544\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/h2>\n<p>\uae30\uc5c5 CIO\uc758 <a href=\"https:\/\/www.salesforce.com\/news\/stories\/cio-ai-trends\/\" target=\"_blank\" rel=\"noopener\">84%<\/a>\uac00 <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noopener\">AI<\/a>\uac00 \uc778\ud130\ub137\ub9cc\ud07c\uc774\ub098 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud560 \uac83\uc774\ub77c\uace0 \uc0dd\uac01\ud558\ub294 \ub9cc\ud07c, \uc55e\uc73c\ub85c \uc804\ub7b5\uc801\uc778 AI \uad6c\ud604\uc740 \ube44\uc988\ub2c8\uc2a4 \uacbd\uc7c1\uc5d0\uc11c \ud544\uc218\uc801\uc778 \uc694\uc18c\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub9ce\uc740 \uc870\uc9c1\uc774 \uc5b4\ub514\uc11c\ubd80\ud130 \uc2dc\uc791\ud574\uc57c \ud560\uc9c0, <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noopener\">AI \uc5d0\uc774\uc804\ud2b8<\/a>\ub97c \uc5b4\ub5bb\uac8c \ud655\uc7a5\ud560\uc9c0, AI\uc758 \uc131\uacf5\uc744 \uc5b4\ub5bb\uac8c \uce21\uc815\ud560\uc9c0 \uc798 \ubaa8\ub985\ub2c8\ub2e4.<\/p>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\ub294 CIO\uc640 IT \ub9ac\ub354\uc5d0\uac8c \uccb4\uacc4\uc801\uc778 \ub85c\ub4dc\ub9f5\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 <b>AI \uc5d0\uc774\uc804\ud2b8 \uc131\uc219\ub3c4 \ubaa8\ub378<\/b>\uc744 \uac1c\ubc1c\ud588\uc2b5\ub2c8\ub2e4. \uc774 \ubaa8\ub378\uc740 4\uac00\uc9c0 \ud575\uc2ec \uc131\uc7a5 \ub2e8\uacc4\uc640 \uad6c\uccb4\uc801\uc778 \uc2e4\ud589 \ubc29\uc548\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uc5d4\ud130\ud504\ub77c\uc774\uc988 IT \uc804\ub7b5 \ub2f4\ub2f9 \uc218\uc11d \ubd80\uc0ac\uc7a5 Shibani Ahuja\ub294 \u201cAI \uc5d0\uc774\uc804\ud2b8\ub97c \ube60\ub974\uac8c \ubc30\ud3ec\ud560 \uc218\ub294 \uc788\uc9c0\ub9cc, \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0 \ud6a8\uacfc\uc801\uc73c\ub85c \ud655\uc7a5\ud558\ub824\uba74 \uc2e0\uc911\ud55c \ub2e8\uacc4\uc801 \uc811\uadfc \ubc29\uc2dd\uc774 \ud544\uc694\ud558\ub2e4.&#8221;\ub77c\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4. \u201cAI \uc5d0\uc774\uc804\ud2b8 \uae30\ub2a5\uc758 \uc9c4\ud589 \uc0c1\ud669\uc744 \uc774\ud574\ud558\ub294 \uac83\uc740 \uc7a5\uae30\uc801\uc778 \uc131\uacf5\uc744 \uc704\ud574 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc774 \ud504\ub808\uc784\uc6cc\ud06c\ub294 \uc870\uc9c1\uc774 \ub354 \ub192\uc740 \uc218\uc900\uc758 AI \uc131\uc219\ub3c4\ub97c \ud5a5\ud574 \ub098\uc544\uac00\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uba85\ud655\ud55c \ub85c\ub4dc\ub9f5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.\u201d<\/p>\n<p>\uc774 \uad6c\uc870\ud654\ub41c \uc811\uadfc \ubc29\uc2dd\uc740 \uc774\ubbf8 AI \uae30\ubc18 \uc790\ub3d9\ud654\uc5d0 \ud22c\uc790\ud558\ub294 \uc5ec\ub7ec \uae30\uc5c5\ub4e4\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4:<\/p>\n<ul>\n<li><b>Wiley: <\/b>Wiley\uc758 \ud504\ub85c\uc138\uc2a4 \uac1c\uc120 \ub2f4\ub2f9 \uc774\uc0ac\uc778 Kevin Quigley\ub294 \u201c\uc694\uc998\ucc98\ub7fc \ubcf5\uc7a1\ud558\uace0 \ube60\ub974\uac8c \uc9c4\ud654\ud558\ub294 AI \ud658\uacbd\uc5d0\uc11c\ub294 \ube44\uc804 \uc788\ub294 \ub9ac\ub354\uc2ed\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub294 Wiley\uac00 \uc55e\uc73c\ub85c \ub354 \ub9ce\uc740 AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud3ec\ud568\ud574 AI \uc5ed\ub7c9\uc744 \uac1c\ubc1c\ud560 \uc608\uc815\uc774\ub2c8, \uc774\ub7ec\ud55c \uc804\ub7b5\uc801 \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uac16\ucd94\uba74 \uc624\ub298\ub0a0 Wiley\uac00 \ub9cc\ub4dc\ub294 \ud1a0\ub300\uac00 \ubbf8\ub798\uc758 \uc131\uacf5\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\ub2e4\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<li><b>Alpine Intel: <\/b>\u201c\uc6b0\ub9ac\ub294 \ubcf4\ud5d8 \uccad\uad6c\ub97c \ub300\ub7c9\uc73c\ub85c \ucc98\ub9ac\ud558\ub294 \ud68c\uc0ac\ub77c\uc11c, 1\ubd84 1\ucd08\uac00 \uc815\ub9d0 \uc911\uc694\ud569\ub2c8\ub2e4.\u201d \ubcf4\ud5d8 \uc194\ub8e8\uc158 \uc5c5\uccb4 Alpine Intel\uc758 \uc544\ud0a4\ud14d\ucc98 \ub514\ub809\ud130 Kelly Bentubo\ub294 \uc774\ub807\uac8c \uc804\ud588\uc2b5\ub2c8\ub2e4. \u201c\uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \ud504\ub808\uc784\uc6cc\ud06c\ub294 \ud63c\ub780\uc2a4\ub7ec\uc6b8 \uc218 \uc788\ub294 \uc0c1\ud669\uc5d0 \uc9c8\uc11c\ub97c \uc7a1\uc544\uc8fc\uace0, \uc5b8\uc81c \uc5b4\ub5bb\uac8c AI \uc5d0\uc774\uc804\ud2b8 \uc5ed\ub7c9\uc744 \ud655\uc7a5\ud560\uc9c0 \uba85\ud655\ud55c \ub85c\ub4dc\ub9f5\uc744 \uc90d\ub2c8\ub2e4. \ud604\uc7ac \uc6b0\ub9ac \uc704\uce58\ub97c \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc904 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \uc694\uc57d \uc790\ub3d9\ud654\ub098 \uc778\uc218\ud55c \ud68c\uc0ac \uac04 \uba40\ud2f0 \uc870\uc9c1 \uc801\uc6a9 \uac19\uc740 \uc0c8\ub85c\uc6b4 \uc544\uc774\ub514\uc5b4\uae4c\uc9c0 \ub5a0\uc624\ub974\uac8c \ud569\ub2c8\ub2e4. \uc2e0\uae30\uc220 \ubd84\uc57c\uc5d0\uc11c \uc774\ub7f0 \uba85\ud655\uc131\uc740 \ud754\uce58 \uc54a\uc8e0. \ub355\ubd84\uc5d0 \ube44\uc804\uc744 \uc2e4\uc9c8\uc801 \uc131\uacfc\ub85c \ubc14\uafc0 \uc218 \uc788\uac8c \ub410\uc2b5\ub2c8\ub2e4.\u201d<\/li>\n<\/ul>\n<h3 id=\"b-stylefont-weight-boldai-4b\"><b>AI \uc5d0\uc774\uc804\ud2b8 \uc131\uc219\ub3c4\uc758 4\ub2e8\uacc4<\/b><\/h3>\n<p>\ub9ce\uc740 \uae30\uc5c5\uc774 \uc544\uc9c1 \ucc57\ubd07\uacfc \ucf54\ud30c\uc77c\ub7ff\uc744 \ub3c4\uc785\ud55c \uc5d0\uc774\uc804\ud2b8 AI \ub3c4\uc785 \ucd08\uae30 \ub2e8\uacc4\uc5d0 \uba38\ubb3c\ub7ec \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc74c \ub2e8\uacc4\ub294 \uc790\uc728\uc801\uc73c\ub85c \uc791\ub3d9\ud558\uace0 \uc778\uac04\uacfc \ud611\uc5c5\ud560 \uc218 \uc788\ub294 \uc9c4\uc815\ud55c AI \uc5d0\uc774\uc804\ud2b8\ub85c \ub098\uc544\uac00\ub294 \uac83\uc785\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8 \uc131\uc219\ub3c4\uc758 4\ub2e8\uacc4\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold-0-b\"><b>\ub808\ubca8 0: \uace0\uc815\ub41c \uaddc\uce59\uacfc \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5(\ucc57\ubd07 \ubc0f \ucf54\ud30c\uc77c\ub7ff)<\/b><\/h3>\n<p><b>\uc815\uc758: <\/b>\ucd94\ub860\uc774\ub098 \ud559\uc2b5 \uae30\ub2a5 \uc5c6\uc774 \ubbf8\ub9ac \uc815\uc758\ub41c \uaddc\uce59\uc744 \uae30\ubc18\uc73c\ub85c \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4. \uc774 0\ub2e8\uacc4 \uc218\uc900\uc5d0\uc11c AI \ucc57\ubd07\uacfc \ucf54\ud30c\uc77c\ub7ff\uc740 \uc8fc\ub85c \uc815\ubcf4 \uac80\uc0c9(\uc608\uc2dc: FAQ\uc5d0 \ub300\ud55c \ub2f5\ubcc0 \ub610\ub294 \uae30\ubcf8 \uace0\uac1d\ubb38\uc758 \ucc98\ub9ac)\uc5d0 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc8fc\uc9c0\ub9cc \uc791\uc5c5\uc744 \ucd94\ucc9c\ud558\uac70\ub098 \ucd94\uac00 \ub2e8\uacc4\ub97c \uc218\ud589\ud558\uc9c0\ub294 \uc54a\uc2b5\ub2c8\ub2e4.AI \uc5d0\uc774\uc804\ud2b8\ub85c\uc758 \uc804\ud658\uc740 \ub2e8\uc21c\ud788 \uc815\ubcf4\ub97c \ucc3e\uc544\uc8fc\ub294 \uc218\uc900\uc744 \ub118\uc5b4 \uc2a4\uc2a4\ub85c \ud310\ub2e8\ud558\uace0 \ucd94\ucc9c\ud558\uac70\ub098 \ud589\ub3d9\uc744 \ucde8\ud558\ub294 \ub2e8\uacc4\uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4. \uc774\ub7f0 \ubaa8\uc2b5\uc740 \uc5d0\uc774\uc804\ud2b8 \uc131\uc219\ub3c4\uac00 \ub192\uc740 \ub2e8\uacc4\uc5d0\uc11c \uc798 \ub098\ud0c0\ub0a9\ub2c8\ub2e4.<\/p>\n<p><b>\uc608\uc2dc: <\/b>\ube44\ubc00\ubc88\ud638 \uc7ac\uc124\uc815\uc774\ub098 FAQ \ub2f5\ubcc0\ucc98\ub7fc \uae30\ubcf8\uc801\uc778 \uace0\uac1d\ubb38\uc758\ub9cc \ucc98\ub9ac\ud558\uace0, \ub2e8\uc21c\ud55c \uc758\uc0ac\uacb0\uc815 \ud2b8\ub9ac\ub9cc \ub530\ub77c\uac00\uba70 \uc0c8\ub85c\uc6b4 \uc815\ubcf4\uc5d0\ub294 \uc801\uc751\ud558\uc9c0 \ubabb\ud558\ub294 \ucc57\ubd07<\/p>\n<p><b>\uc5d0\uc774\uc804\ud2b8 \ub808\ubca8 0\uc5d0\uc11c \ub808\ubca8 1\ub85c \ubc1c\uc804\ud558\ub294 \ubc29\ubc95<\/b><\/p>\n<ul>\n<li><b>\uc81c\ud55c\ub41c \ucc57\ubd07\u00b7\ucf54\ud30c\uc77c\ub7ff \uc0ac\ub840 \ubc1c\uad74: <\/b>\ub2e8\uc21c\ud55c \uc758\uc0ac\uacb0\uc815 \ud2b8\ub9ac \ub54c\ubb38\uc5d0 \ud55c\uacc4\uac00 \uc788\ub294 \ucc57\ubd07\uc774\ub098 \ucf54\ud30c\uc77c\ub7ff \uc0ac\uc6a9 \uc0ac\ub840\ub97c \ucc3e\uc544\ubcf4\uace0, \ucd94\ub860 \uae30\ub2a5\uc744 \ub3c4\uc785\ud574 \uac1c\uc120\ud560 \uae30\ud68c\ub97c \ubaa8\uc0c9\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\uc2dc\uac04 \ubd84\uc11d \uc9c4\ud589: <\/b>\uc5d0\uc774\uc804\ud2b8\uac00 \uc791\uc5c5 \uc790\ub3d9\ud654\ub098 \ud589\ub3d9 \ucd94\ucc9c\uc744 \ud1b5\ud574 \uc5bc\ub9c8\ub098 \uc6a9\ub7c9(capacity)\uc744 \uc808\uc57d\ud558\ub294\uc9c0 \uce21\uc815\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\ub9ac\uc2a4\ud06c \ud5c8\uc6a9 \ubc94\uc704\uc5d0 \ub9de\ub294 \uc0ac\ub840 \uc120\ud0dd: <\/b>\uc870\uc9c1\uc758 \uc704\ud5d8 \uac10\uc218 \uc131\ud5a5\uc5d0 \ub9de\ub294 \uc801\uc6a9 \uc0ac\ub840\ub97c \uace0\ub974\uace0, \uc9c1\uc6d0\uc6a9 vs. \uace0\uac1d\uc6a9 \uc5d0\uc774\uc804\ud2b8\ucc98\ub7fc \uc644\ud654 \uc804\ub7b5\ub3c4 \ub9c8\ub828\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\ub370\uc774\ud130 \ud488\uc9c8\u00b7\uac00\uc6a9\uc131 \ud655\ubcf4: <\/b>\uc6b0\uc120 \ud558\ub098\ub85c \ud1b5\ud569\ub41c \ub370\uc774\ud130 \uc18c\uc2a4(\uc608: CRM)\ub97c \uc0ac\uc6a9\ud558\uace0, \uc131\uc219\ub3c4\uac00 \ub192\uc544\uc9c0\uba74 \ub370\uc774\ud130 \uc804\ub7b5\uc744 \ud655\uc7a5\ud560 \uacc4\ud68d\uc744 \uc138\uc6c1\ub2c8\ub2e4.<\/li>\n<li><b>\uc2dc\uac04 \uc808\uc57d \uc678\uc5d0\ub3c4 \uac00\uce58\uc640 \uac1c\uc778\ud654 \uc8fc\ubaa9: <\/b>\ub2e8\uc21c\ud788 \ud6a8\uc728\uc131\ub9cc \ubcf4\uc9c0 \ub9d0\uace0, \uace0\uac1d \ub9de\ucda4\ud615 \uacbd\ud5d8\uacfc \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \ud568\uaed8 \uace0\ub824\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\ud6a8\uc728\uc131 \uc9c0\ud45c \uc218\uce58\ud654: <\/b>\uc751\ub2f5 \uc2dc\uac04 \ub2e8\ucd95, \uc790\ub3d9\ud654\ub85c \uc778\ud55c \ube44\uc6a9 \uc808\uac10 \uac19\uc740 \ucd08\uae30 \uc131\uacfc \uc9c0\ud45c\ub97c \uc218\uce58\ub85c \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h3 id=\"b-stylefont-weight-bold-1-b\"><b>\ub808\ubca8 1: \uc815\ubcf4 \uac80\uc0c9 \uc5d0\uc774\uc804\ud2b8<\/b><\/h3>\n<p><b>\uc815\uc758: <\/b>\uc815\ubcf4\ub97c \uac80\uc0c9\ud558\uace0 \uc870\uce58\ub97c \ucd94\ucc9c\ud558\uc5ec \uc778\uac04\uc744 \ubcf4\uc870\ud558\ub294 \uc5d0\uc774\uc804\ud2b8\uc785\ub2c8\ub2e4.<\/p>\n<p><b>\uc608\uc2dc: <\/b>AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc9c0\uc2dd \ubca0\uc774\uc2a4\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uac00\uc838\uc640\uc11c \uad00\ub828 \ubb38\uc81c \ud574\uacb0 \ubb38\uc11c\ub97c \ucd94\ucc9c\ud558\uac70\ub098 \ubb38\uc81c\ub97c \uc774\uad00\ud558\ub294 \ub4f1 \uace0\uac1d \uc9c0\uc6d0 \ud2f0\ucf13\uc758 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc81c\uc548\ud569\ub2c8\ub2e4.<\/p>\n<p><b>\uc5d0\uc774\uc804\ud2b8 \ub808\ubca8 1\uc5d0\uc11c \ub808\ubca8 2\ub85c \ubc1c\uc804\ud558\ub294 \ubc29\ubc95<\/b><\/p>\n<ul>\n<li><b>\ucd94\ucc9c\uc5d0\uc11c \uc2e4\ud589\uc73c\ub85c \uc804\ud658: <\/b>\uc5d0\uc774\uc804\ud2b8\uac00 \ub2e8\uc21c\ud788 \ucd94\ucc9c\ub9cc \ud558\uc9c0 \uc54a\uace0, \uc2a4\uc2a4\ub85c \uc791\uc5c5\uc744 \uc218\ud589\ud558\uac8c \ud574 \uc218\uc791\uc5c5 \uc2e4\uc218\ub97c \uc904\uc774\uace0 \ucc98\ub9ac \uc18d\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.<\/li>\n<li><b>\ucd94\uac00 \ub370\uc774\ud130 \uc815\ud569\uc131 \ud655\ubcf4: <\/b>\uc0c8\ub85c\uc6b4 \ub370\uc774\ud130 \uc18c\uc2a4\ub97c \ud1b5\ud569\ud560 \ub54c \ub370\uc774\ud130 \uc815\uc81c, \ubcc0\ud658, \uc804\ucc98\ub9ac\ub97c \ud1b5\ud574 \uc77c\uad00\uc131\uc744 \uc720\uc9c0\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\uac70\ubc84\ub10c\uc2a4 \uccb4\uacc4 \uad6c\ucd95: <\/b>\ud14c\uc2a4\ud2b8 \ubc29\ubc95, \uc131\uacfc \uc9c0\ud45c, \uc9c0\uc18d\uc801 \ubaa8\ub2c8\ud130\ub9c1\uc774 \ud3ec\ud568\ub41c \uad00\ub9ac \ud504\ub808\uc784\uc6cc\ud06c\ub97c \ub9c8\ub828\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\uc0ac\uc6a9\uc790 \ud53c\ub4dc\ubc31 \ubc18\uc601 \uacc4\ud68d: <\/b>\uc720\uc800 \ud53c\ub4dc\ubc31\uc744 \uc5b4\ub5bb\uac8c \uc218\uc9d1\ud558\uace0 \uac1c\uc120\uc5d0 \ubc18\uc601\ud560\uc9c0 \uace0\ubbfc\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\ube0c\ub79c\ub4dc \uc77c\uad00\uc131 \ud655\ubcf4: <\/b>\uace0\uac1d \ub300\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub77c\uba74 \ube0c\ub79c\ub4dc \uc774\ubbf8\uc9c0\uc640 \ud1a4\uc564\ub9e4\ub108\ub97c \uc720\uc9c0\ud569\ub2c8\ub2e4.<\/li>\n<li><b>ROI \uce21\uc815: <\/b>\uc2dc\uac04 \uc808\uc57d, \uace0\uac1d\ubb38\uc758 \uac74\uc218 \uac10\uc18c(case deflection), \uace0\uac1d \ub9cc\uc871\ub3c4 \ub4f1 \ud6a8\uc728\uc131\uacfc \ud6a8\uacfc\uc131 \uc9c0\ud45c\ub85c \uc131\uacfc\ub97c \ud3c9\uac00\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h3 id=\"b-stylefont-weight-bold-2-b\"><b>\ub808\ubca8 2: \ub2e8\uc21c\ud55c \uc870\uc728\uacfc \ub2e8\uc77c \ub3c4\uba54\uc778<\/b><\/h3>\n<p><b>\uc815\uc758: <\/b><a href=\"https:\/\/www.salesforce.com\/blog\/what-are-data-silos\/\" target=\"_blank\" rel=\"noopener\">\uc0ac\uc77c\ub85c\ud654\ub41c \ub370\uc774\ud130<\/a> \ud658\uacbd\uc5d0\uc11c \ubcf5\uc7a1\ub3c4\uac00 \ub0ae\uc740 \uc791\uc5c5\uc744 \uc790\uc728\uc801\uc73c\ub85c \uc870\uc728\ud558\ub294 \uc5d0\uc774\uc804\ud2b8\uc785\ub2c8\ub2e4.<\/p>\n<p><b>\uc608\uc2dc: <\/b>\ub0b4\ubd80 \uce98\ub9b0\ub354 \ubc0f \uc774\uba54\uc77c \uc2dc\uc2a4\ud15c\uc758 \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubbf8\ud305\uc744 \uc608\uc57d\ud558\uace0 \ud6c4\uc18d \uc774\uba54\uc77c\uc744 \uc790\ub3d9\ud654\ud558\ub294 AI \uc5d0\uc774\uc804\ud2b8<\/p>\n<p><b>\uc5d0\uc774\uc804\ud2b8 \ub808\ubca8 2\uc5d0\uc11c \ub808\ubca8 3\uc73c\ub85c \ubc1c\uc804\ud558\ub294 \ubc29\ubc95<\/b><\/p>\n<ul>\n<li><b>\ub2e8\uc77c vs. \ub2e4\uc911 \uc5d0\uc774\uc804\ud2b8 \uacb0\uc815: <\/b>\ub2e4\uae30\ub2a5 \uba54\uac00 \uc5d0\uc774\uc804\ud2b8\ub85c \uac08\uc9c0, \uac01\uc790 \uc5ed\ud560\uc744 \uac00\uc9c4 \uc5ec\ub7ec \uc5d0\uc774\uc804\ud2b8\ub85c \ud611\ub825\ud560\uc9c0 \uacb0\uc815\ud558\uc138\uc694. \uc9c0\uc5f0 \uc2dc\uac04(latency) \uc601\ud5a5\ub3c4 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<li><b>\uc778\uac04 \uc218\uc900\uc758 \uc811\uadfc \uad8c\ud55c \ubd80\uc5ec: <\/b>\uc778\uac04 \uc9c1\uc6d0\uacfc \uc720\uc0ac\ud55c \uc811\uadfc \uad8c\ud55c\uc744 \ubd80\uc5ec\ud558\uc5ec \uc5ed\ud560 \ubd84\ub9ac\ub97c \uba85\ud655\ud788 \ud558\uace0 \ucd5c\uc18c \ud2b9\uad8c \uc6d0\uce59\uc744 \uc801\uc6a9\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\ud655\uc7a5 \uac00\ub2a5\ud55c \uc544\ud0a4\ud14d\ucc98 \uc124\uacc4: <\/b>\ub098\uc911\uc5d0 \uacc4\uc18d \uc7ac\uc124\uacc4\ud558\uc9c0 \uc54a\ub3c4\ub85d \ud45c\uc900\uacfc \ud504\ub85c\ud1a0\ucf5c\uc744 \ud3ec\ud568\ud574 \ubbf8\ub798\uc758 \ubcf5\uc7a1\uc131\uc5d0 \ub300\ube44\ud569\ub2c8\ub2e4.<\/li>\n<li><b>API \ucee4\ub125\ud130 \ud65c\uc6a9: <\/b>\uc5d0\uc774\uc804\ud2b8\uc758 \uae30\ub2a5\uc744 \ub2e8\uc77c \ub3c4\uba54\uc778\uc744 \ub118\uc5b4 \ud655\uc7a5\ud558\ub824\uba74 \uc989\uc2dc \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 API \ucee4\ub125\ud130\ub97c \ud65c\uc6a9\ud558\uc138\uc694.<\/li>\n<\/ul>\n<h3 id=\"b-stylefont-weight-bold-3-b\"><b>\ub808\ubca8 3: \ubcf5\uc7a1\ud55c \uc870\uc728\uacfc \ub2e4\uc911 \ub3c4\uba54\uc778<\/b><\/h3>\n<p><b>\uc815\uc758: <\/b>\uc5ec\ub7ec \ub3c4\uba54\uc778\uc5d0 \uac78\uccd0 \uc870\ud654\ub41c \ub370\uc774\ud130\ub85c \uc5ec\ub7ec \uc6cc\ud06c\ud50c\ub85c\ub97c \uc790\uc728\uc801\uc73c\ub85c \uc870\uc728\ud558\ub294 \uc5d0\uc774\uc804\ud2b8\uc785\ub2c8\ub2e4.<\/p>\n<p><b>\uc608\uc2dc: <\/b><a href=\"https:\/\/www.salesforce.com\/crm\/what-is-crm\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noopener\">CRM<\/a>, \uace0\uac1d \uc11c\ube44\uc2a4 \uc9c0\uc6d0 \ubc0f \uc7ac\ubb34 \ubcf4\uace0\uc11c\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uac00\uc838\uc640 \uc804\uccb4\uc801\uc778 \uace0\uac1d \ubdf0\ub97c \uc0dd\uc131\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc601\uc5c5 \ud30c\uc774\ud504\ub77c\uc778\uc744 \uad00\ub9ac\ud558\ub294 \ub4f1 \ubcf5\uc7a1\ud55c \ubd80\uc11c \uac04 \uc6cc\ud06c\ud50c\ub85c\ub97c \ucc98\ub9ac\ud558\ub294 \uc5d0\uc774\uc804\ud2b8\uc785\ub2c8\ub2e4.<\/p>\n<p><b>\uc5d0\uc774\uc804\ud2b8 \ub808\ubca8 3\uc5d0\uc11c \ub808\ubca8 4\ub85c \ubc1c\uc804\ud558\ub294 \ubc29\ubc95<\/b><\/p>\n<ul>\n<li><b>\uc2e4\uc2dc\uac04, \ud06c\ub85c\uc2a4\ub3c4\uba54\uc778 \ud611\uc5c5: <\/b>\uc5ec\ub7ec \uc5d0\uc774\uc804\ud2b8\uac00 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud611\ub825\ud558\uba70 \ubcf5\uc7a1\ud55c \uc6cc\ud06c\ud50c\ub85c\ub97c \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\ubc94\uc6a9 \uc5d0\uc774\uc804\ud2b8 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uacc4\uce35 \ub9c8\ub828: <\/b>API\ub098 \u2018\uc5d0\uc774\uc804\ud2b8 \ubc84\uc2a4(agent bus)\u2019 \uac19\uc740 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uacc4\uce35\uc744 \uad6c\ucd95\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\ub3d9\uc801 \uc5d0\uc774\uc804\ud2b8 \uad00\ub9ac: <\/b>\ub4f1\ub85d, \ud574\uc81c, \uc911\ubcf5 \uc81c\uac70 \ub4f1 \uc790\ub3d9\ud654\ub41c \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc744 \uad6c\ud604\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\uc2a4\ucf00\uc77c\ub7ec\ube14 \uc544\ud0a4\ud14d\ucc98 \uc124\uacc4: <\/b>\ubaa8\ub4e0 \uc5d0\uc774\uc804\ud2b8 \uac04 \uc0c1\ud638\uc791\uc6a9 \uc9c0\uc6d0 \uac00\ub2a5\ud558\ub3c4\ub85d \uc124\uacc4\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\uc138\ubd84\ud654\ub41c \uc811\uadfc\u00b7\ubcf4\uc548 \uad00\ub9ac: <\/b>\uac10\uc0ac, \uc624\ub958 \ucc98\ub9ac, \ud22c\uba85\uc131\uc744 \ud3ec\ud568\ud55c \uac15\ub825\ud55c \uac70\ubc84\ub10c\uc2a4 \uccb4\uacc4\ub97c \ub9c8\ub828\ud558\uc138\uc694.<\/li>\n<li><b>\uc778\uac04\/AI \ub2e4\uce35 \uac10\ub3c5 \uccb4\uacc4: <\/b>\ub9ac\uc2a4\ud06c \ud504\ub808\uc784\uc6cc\ud06c \uae30\ubc18\uc73c\ub85c \uacc4\uce35\ud654\ub41c \uc778\uac04\/AI \uac10\ub3c5 \uccb4\uacc4\ub97c \uc124\uacc4\ud558\uc138\uc694.<\/li>\n<li><b>\uc9c0\uc18d \uac00\ub2a5\ud55c \uc5d0\uc774\uc804\ud2b8 \ub77c\uc774\ud504\uc0ac\uc774\ud074 \uad00\ub9ac: <\/b>\uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc131\ubd80\ud130 \ud3d0\uae30\uae4c\uc9c0 \uad00\ub9ac\ud558\ub294 \uccb4\uacc4\ub97c \ub9c8\ub828\ud569\ub2c8\ub2e4.<\/li>\n<li><b>ROI \uce21\uc815: <\/b>\ud6a8\uc728\uc131, \ud6a8\uacfc\uc131, \uc0ac\uc6a9\uc790 \uacbd\ud5d8, \ub9ac\uc2a4\ud06c \uc644\ud654 \uce21\uba74\uc5d0\uc11c \uc5d0\uc774\uc804\ud2b8\uc758 \uc131\uacfc \ud3c9\uac00\ud558\uc138\uc694.<\/li>\n<\/ul>\n<h3 id=\"b-stylefont-weight-bold-4-b\"><b>\ub808\ubca8 4: \uba40\ud2f0 \uc5d0\uc774\uc804\ud2b8 \uc870\uc728<\/b><\/h3>\n<p><b>\uc815\uc758: <\/b>AI \uc5d0\uc774\uc804\ud2b8 \uac10\ub3c5\uc744 \ud1b5\ud574 \uc11c\ub85c \ub2e4\ub978 \uc2a4\ud0dd\uc5d0\uc11c \ubaa8\ub4e0 \uc5d0\uc774\uc804\ud2b8 \uac04 \uc6b4\uc601\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<p><b>\uc608\uc2dc: <\/b>\uc11c\ub85c \ub2e4\ub978 \uc2dc\uc2a4\ud15c\uc758 \uc5ec\ub7ec \uc5d0\uc774\uc804\ud2b8\uac00 \ud611\uc5c5\ud558\uc5ec \uc8fc\ubb38\uc744 \uc790\uc728\uc801\uc73c\ub85c \ucc98\ub9ac\ud558\uace0, \uc7ac\uace0\ub97c \uad00\ub9ac\ud558\uba70, \ub2e4\uc591\ud55c \ubd80\uc11c\uc5d0 \uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d \ud53c\ub4dc\ubc31\uc744 \uc804\ub2ec\ud569\ub2c8\ub2e4.<\/p>\n<p><b>\uc5d0\uc774\uc804\ud2b8\uc758 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud558\ub294 \ubc29\ubc95<\/b><\/p>\n<ul>\n<li><b>\ubcf4\uc548\u00b7\uac70\ubc84\ub10c\uc2a4 \uc9c4\ud654: <\/b>\uc5d0\uc774\uc804\ud2b8 \uc0dd\ud0dc\uacc4 \uc804\uccb4\uc5d0\uc11c \ud611\uc5c5\uc774 \uac00\ub2a5\ud558\ub3c4\ub85d \ubcf4\uc548\uacfc \uad00\ub9ac \uccb4\uacc4\ub97c \uc5c5\uadf8\ub808\uc774\ub4dc\ud558\uc138\uc694.<\/li>\n<li><b>\uc0c8\ub85c\uc6b4 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378 \ud0d0\uc0c9: <\/b>AI \uc5d0\uc774\uc804\ud2b8 \ud611\uc5c5\uc73c\ub85c \uc5f4\ub9ac\ub294 \uc2e0\uc0ac\uc5c5 \ubaa8\ub378\uc744 \ubc1c\uad74\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\ub2e4\uc911 \uc5d0\uc774\uc804\ud2b8 \uac00\uce58 \uce21\uc815 \uc9c0\ud45c \uac1c\ubc1c: <\/b>\uc5d0\uc774\uc804\ud2b8\uc758 \uc2dc\uc2a4\ud15c \uc131\uacfc\ub97c \uc218\uce58\ud654\ud560 \uc9c0\ud45c\ub97c \ub9c8\ub828\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\ud53c\ub4dc\ubc31 \uba54\ucee4\ub2c8\uc998 \ub9c8\ub828: <\/b>\uc5d0\uc774\uc804\ud2b8 \uac04 \uc0c1\ud638\uc791\uc6a9 \uac1c\uc120\uc744 \uc704\ud55c \ud53c\ub4dc\ubc31 \ub8e8\ud504\ub97c \uad6c\ucd95\ud569\ub2c8\ub2e4.<\/li>\n<li><b>ROI \uce21\uc815: <\/b>\ub9e4\ucd9c \uc131\uc7a5, \ube44\uc6a9 \uc808\uac10, \uace0\uac1d \uc720\uc9c0\uc728 \ub4f1 \uc804\uc0ac\uc801 \ube44\uc988\ub2c8\uc2a4 \uc601\ud5a5\uc73c\ub85c AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc131\uacfc\ub97c \ud3c9\uac00\ud558\uc138\uc694.<\/li>\n<\/ul>\n<h3 id=\"b-stylefont-weight-bold-b\"><b>\uae30\uc220\uc744 \ub118\uc5b4 \uc5d0\uc774\uc804\ud2b8 \uad6c\ud604 \uc2dc \uace0\ub824\ud574\uc57c \ud560 \uc8fc\uc694 \uc0ac\ud56d<\/b><\/h3>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4 \uc5d4\ud130\ud504\ub77c\uc774\uc988 IT \uc804\ub7b5 \ub2f4\ub2f9 \uc218\uc11d \ubd80\uc0ac\uc7a5 Ahuja\ub294 \u201c\uc870\uc9c1\uc740 \uae30\uc220\uc744 \ub118\uc5b4 \uc870\uc9c1\uc5d0 \ubbf8\uce58\ub294 \uad11\ubc94\uc704\ud55c \uc601\ud5a5\uc744 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ub370\uc774\ud130 \uc900\ube44\uc131, \ubcf4\uc548, \uc778\uac04\uacfc \uc5d0\uc774\uc804\ud2b8\uc758 \ud611\uc5c5 \uc778\ub825\uc5d0 \ub300\ud55c \ud544\uc694\uc131 \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.&#8221;\ub77c\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub294 \ub2e8\uc21c\ud55c \uae30\uc220\uc801 \uad6c\ud604\uc5d0\uc11c \uadf8\uce58\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc804\ub7b5, \ub370\uc774\ud130, \ubcf4\uc548, \uc778\ub825 \uc900\ube44 \ub4f1 \ud0c4\ud0c4\ud55c \uae30\ubc18\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 AI \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ub9de\ucd94\uace0, \uace0\ud488\uc9c8\uc758 \ud1b5\ud569\ub370\uc774\ud130 \uc18c\uc2a4\ub97c \ud655\ubcf4\ud574\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c \uc5d0\uc774\uc804\ud2b8\uc758 \uc790\uc728\uc131\uc774 \uc99d\uac00\ud568\uc5d0 \ub530\ub77c \uac70\ubc84\ub10c\uc2a4 \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uad6c\ucd95\ud558\uace0, \uc6d0\ud65c\ud55c \uc778\uac04\uacfc \uc5d0\uc774\uc804\ud2b8\uc758 \ud611\uc5c5\uc744 \ucd09\uc9c4\ud558\uae30 \uc704\ud574 \ud300\uc758 \uc219\ub828\ub3c4 \ud5a5\uc0c1\uc5d0 \ud22c\uc790\ud574\uc57c \ud558\uc8e0. \uc774\ub7ec\ud55c \uc694\uc18c\ub97c \ud574\uacb0\ud558\uba74 \uae30\uc5c5\uc758 AI \ub3c4\uc785\uc744 \uac00\uc18d\ud654\ud558\uace0 \uc9c0\uc18d \uac00\ub2a5\ud55c AI \uc131\uc219\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI\ub294 \uc774\uc81c \uae30\uc5c5 \uacbd\uc7c1\ub825\uc758 \ud575\uc2ec \uc694\uc18c\ub85c \uc790\ub9ac \uc7a1\uc558\uc2b5\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uac1c\ubc1c\ud55c AI 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