{"id":5042,"date":"2026-07-03T10:50:33","date_gmt":"2026-07-03T01:50:33","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=5042"},"modified":"2026-07-03T10:50:35","modified_gmt":"2026-07-03T01:50:35","slug":"salesforce-agentforce-help-agent","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/salesforce-agentforce-help-agent\/","title":{"rendered":"\uc138\uc77c\uc988\ud3ec\uc2a4, \u2018\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \ud5ec\ud504 \uc5d0\uc774\uc804\ud2b8\u2019 \uacf5\uac1c"},"content":{"rendered":"\n

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\uc5d0\uc774\uc804\ud2b8 \uc790\uc728 \uc218\ud589 \uac74\uc218\uc5d0 \ub530\ub978 \u2018\ubb38\uc81c \ud574\uacb0 \uae30\ubc18 \uacfc\uae08\u2019 \ubaa8\ub378\ub85c AI \ud22c\uc790 \ud6a8\uc728\uc131 \uc81c\uace0<\/em><\/p>\n\n\n\n

\uc9c0\uc2dd \ub370\uc774\ud130 \uc5f0\ub3d9, \uc0ac\uc804 \uad6c\ucd95\ub41c \ud589\ub3d9, \uac04\uc18c\ud654\ub41c \uc634\ub2c8 \ucc44\ub110 \ubc30\ud3ec \uae30\ub2a5 \ud1b5\ud574 AI \uc5d0\uc774\uc804\ud2b8 \uad6c\ucd95 \ubd80\ub2f4 \uc644\ud654<\/em><\/p>\n\n\n\n

\uace0\uac1d \ubb38\uc758 \uc751\ub300\ubd80\ud130 \ucf00\uc774\uc2a4 \uad00\ub9ac, \uc8fc\ubb38\u00b7\uc608\uc57d \ub4f1 \uc2e4\uc81c \uc5c5\ubb34 \uc2e4\ud589\uae4c\uc9c0 \uc9c0\uc6d0<\/em><\/p>\n\n\n\n

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2026\ub144 7\uc6d4 2\uc77c(\ubaa9)<\/strong> \u2013 \uc804 \uc138\uacc4 \uc5d0\uc774\uc804\ud2f1 CRM \uc2dc\uc7a5\uc744 \uc120\ub3c4\ud558\uace0 \uc788\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uace0\uac1d \uc11c\ube44\uc2a4\uc6a9 AI \uc5d0\uc774\uc804\ud2b8 \uad6c\ucd95 \ubc0f \uc6b4\uc601 \ubd80\ub2f4 \uc644\ud654\ub97c \uc9c0\uc6d0\ud558\ub294 \u2018\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \ud5ec\ud504 \uc5d0\uc774\uc804\ud2b8(Agentforce Help Agent)\u2019\ub97c \uacf5\uac1c\ud588\ub2e4.<\/p>\n\n\n\n

\ucd5c\uadfc \uae30\uc5c5\ub4e4\uc740 \uace0\uac1d \ubb38\uc758 \uc99d\uac00\uc640 \uc11c\ube44\uc2a4 \ucc44\ub110 \ub2e4\ubcc0\ud654\uc5d0 \ub300\uc751\ud558\uae30 \uc704\ud574 AI \uc5d0\uc774\uc804\ud2b8 \ub3c4\uc785\uc744 \ud655\ub300\ud558\uace0 \uc788\ub2e4. \uadf8\ub7ec\ub098 \uc2e4\uc81c \uc6b4\uc601 \ub2e8\uacc4\uc5d0\uc11c\ub294 \uace0\uac1d \uc751\ub300 \uc790\ub8cc\uc640 \uc5c5\ubb34 \ud504\ub85c\uc138\uc2a4, \ucc44\ub110\ubcc4 \uc2dc\uc2a4\ud15c \ub4f1\uc758 \ub2e8\uc808 \ub4f1\uc73c\ub85c \uc778\ud574 AI \uae30\ubc18 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc2e4\uc81c \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \ub3c4\ucd9c\ub85c \uc5f0\uacb0\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \uacaa\uc5b4\uc654\ub2e4.<\/p>\n\n\n\n

\uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uc774\ub7ec\ud55c \uacfc\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601\uc5d0 \ud544\uc694\ud55c \uc8fc\uc694 \uc694\uc18c\ub97c \ub2e8\uc77c \ud658\uacbd\uc5d0\uc11c \uc5f0\uacb0\ud558\ub294 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \ud5ec\ud504 \uc5d0\uc774\uc804\ud2b8\ub97c \uc120\ubcf4\uc600\ub2e4. \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \ud5ec\ud504 \uc5d0\uc774\uc804\ud2b8\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \u2018\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 360 \ud50c\ub7ab\ud3fc(Agentforce 360 Platform)\u2019\uc744 \uae30\ubc18\uc73c\ub85c, \uae30\uc5c5\uc774 \ubcf4\uc720\ud55c \uace0\uac1d \uc751\ub300 \ubc29\uce68\uacfc \ube44\uc988\ub2c8\uc2a4 \uc815\ubcf4\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d \ubb38\uc758\uc5d0 \ub300\uc751\ud558\uace0 \uac01 \ucf00\uc774\uc2a4 \uad00\ub9ac\ub97c \ub3d5\ub294 \ub4f1 \uc11c\ube44\uc2a4 \uc5c5\ubb34 \uc218\ud589\uc744 \uc9c0\uc6d0\ud55c\ub2e4.<\/p>\n\n\n\n

\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \ud5ec\ud504 \uc5d0\uc774\uc804\ud2b8\ub294 \ub2e8\uc21c \uc9c8\uc758\uc751\ub2f5\uc744 \ub118\uc5b4 \uace0\uac1d \uc11c\ube44\uc2a4\uc640 \uc5f0\uacc4\ub41c \ud6c4\uc18d \uc5c5\ubb34\uae4c\uc9c0 \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \uc124\uacc4\ub410\ub2e4. \uae30\ubcf8\uc801\uc778 \uace0\uac1d \ubb38\uc758 \uc751\ub300\uc640 \ucf00\uc774\uc2a4 \uad00\ub9ac\ub294 \ubb3c\ub860, \uc8fc\ubb38 \uad00\ub9ac, \uc77c\uc815 \uc608\uc57d, \uacc4\uc815 \uad00\ub9ac \ub4f1 \uace0\uac1d\uc774 \uc694\uccad\ud55c \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud558\ub294 \uae30\ub2a5\ub3c4 \ucd94\uac00\ud560 \uc218 \uc788\ub2e4. \ub610\ud55c \uc74c\uc131, \uc6f9, \ud3ec\ud138, \uba54\uc2dc\uc9d5 \ub4f1 \ub2e4\uc591\ud55c \uace0\uac1d \uc18c\ud1b5 \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uc77c\uad00\ub41c \uace0\uac1d\uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.<\/p>\n\n\n\n

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\uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0 \ub530\ub974\uba74 \uc0c8\ub86d\uac8c \ub3c4\uc785\ub418\ub294 \u2018\ubb38\uc81c \ud574\uacb0 \uae30\ubc18 \uacfc\uae08(Pay-per-resolution)\u2019 \ubaa8\ub378 \ub610\ud55c \ucc28\ubcc4\ud654\ub41c \ud2b9\uc9d5\uc774\ub2e4. \uae30\uc5c5\uc740 AI \uc5d0\uc774\uc804\ud2b8\uac00 \uace0\uac1d \ubb38\uc81c \ud574\uacb0 \uc5c5\ubb34\uc758 \uc2dc\uc791\ubd80\ud130 \ub05d\uae4c\uc9c0 \uc790\uc728\uc801\uc73c\ub85c \ud574\uacb0\ud55c \uacbd\uc6b0\uc5d0\ub9cc \ube44\uc6a9\uc744 \uc9c0\ubd88\ud558\uba70, \uace0\uac1d\uc774 \uc0c1\ub2f4\uc6d0 \uc5f0\uacb0\uc744 \uc694\uccad\ud558\uac70\ub098 \ud574\uacb0 \uacb0\uacfc\uc5d0 \ubd88\ub9cc\uc744 \ud45c\uc2dc\ud558\ub294 \uacbd\uc6b0\uc5d0\ub294 \uacfc\uae08\ub418\uc9c0 \uc54a\ub294\ub2e4. \ud2b9\ud788 \uc5d0\uc774\uc804\ud2b8\uc640 \uace0\uac1d\uc758 \ub300\ud654 \uacfc\uc815\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \ub370\uc774\ud130 360 \ubc0f \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \ud65c\uc6a9\uc5d0 \ub300\ud574\uc11c\ub294 \ubcc4\ub3c4 \uacfc\uae08\uc774 \ubc1c\uc0dd\ud558\uc9c0 \uc54a\ub294\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \ub2e8\uc21c \uc751\ub300 \uac74\uc218\ub098 \uc0ac\uc6a9\ub7c9\uc774 \uc544\ub2cc \uc2e4\uc81c\ub85c \uace0\uac1d\uc758 \ubb38\uc81c\ub97c AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc790\uc728\uc801\uc73c\ub85c \ud574\uacb0\ud55c \uc5c5\ubb34\uc640 \uc131\uacfc\ub97c \uae30\uc900\uc73c\ub85c \uace0\uac1d \uc11c\ube44\uc2a4 \ubd80\ubb38\uc5d0\uc11c\uc758 AI \ud22c\uc790 \ud6a8\uc728\uc131\uc744 \uc81c\uace0\ud560 \uc218 \uc788\ub2e4.<\/p>\n<\/div>\n\n\n\n

\"\"\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n

\ub610\ud55c, \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uae30\uc5c5\uc774 \uc790\uc0ac \uace0\uac1d\uc744 \uc704\ud55c \uc140\ud504\uc11c\ube44\uc2a4 \ud658\uacbd\uc744 \ubcf4\ub2e4 \uc27d\uac8c \uad6c\ud604\ud560 \uc218 \uc788\ub3c4\ub85d \u2018\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uace0\uac1d \uc11c\ube44\uc2a4 \ud3ec\ud138(Agentforce Customer Service Portal)\u2019\uc744 \ud568\uaed8 \uacf5\uac1c\ud588\ub2e4. \uace0\uac1d\uc740 \ud3ec\ud138\uc5d0\uc11c \ubb38\uc758 \ub0b4\uc6a9\uc744 \uc785\ub825\ud55c \ub4a4 \uac1c\uc778\ud654\ub41c \ub2f5\ubcc0\uc744 \ud655\uc778\ud558\uace0 \ud544\uc694\ud55c \ud6c4\uc18d \uc870\uce58\ub97c \uc774\uc5b4\uac08 \uc218 \uc788\uc73c\uba70, \uae30\uc5c5 \uc785\uc7a5\uc5d0\uc11c\ub294 \ubcf4\ub2e4 \uc9c1\uad00\uc801\uc778 \uace0\uac1d \uc9c0\uc6d0 \ud658\uacbd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub2e4. \uc2e4\uc81c\ub85c \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uc790\uccb4 \uace0\uac1d \uc9c0\uc6d0 \uc0ac\uc774\ud2b8(help.salesforce.com)\uc5d0\uc11c \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub97c \uc6b4\uc601\ud558\uba70 \ucd95\uc801\ud55c \uc2e4\uc81c \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc774\ubc88 \uc81c\ud488\uc5d0 \ubc18\uc601\ud588\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0 \ub530\ub974\uba74 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub294 \ud574\ub2f9 \uc0ac\uc774\ud2b8\uc5d0\uc11c 430\ub9cc \uac74\uc758 \uace0\uac1d \ubb38\uc758\ub97c \ucc98\ub9ac\ud588\uc73c\uba70, \uc774 \uc911 70%\uc758 \ucf00\uc774\uc2a4\ub294 AI \uc5d0\uc774\uc804\ud2b8\uc5d0 \uc758\ud574 \uc790\uc728\uc801\uc73c\ub85c \ud574\uacb0\ub410\ub2e4.<\/p>\n\n\n\n

\ub2e4\uc591\ud55c \uc0b0\uc5c5\uc758 \uae00\ub85c\ubc8c \uae30\uc5c5\ub4e4\ub3c4 \uc138\uc77c\uc988\ud3ec\uc2a4\ub97c \uae30\ubc18\uc73c\ub85c \uc5d0\uc774\uc804\ud2f1 \uc140\ud504 \uc11c\ube44\uc2a4 \ud658\uacbd\uc744 \uc6b4\uc601\ud558\uace0 \uc788\ub2e4. \ubbf8\uad6d \uc2e0\uc6a9\ud611\ub3d9\uc870\ud569 \ud39c\ud53c\ub4dc(PenFed)\ub294 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub97c \ud65c\uc6a9\ud558\uc5ec \ud68c\uc6d0 \uad00\ub9ac \ubc0f \uc11c\ube44\uc2a4 \ubd80\ubb38\uc758 \ud6a8\uc728\uc131\uc744 \ub192\uc600\uc73c\uba70, \uae00\ub85c\ubc8c \ud504\ub9ac\ubbf8\uc5c4 \uac00\uc804 \uae30\uc5c5 \ud53c\uc154\uc564\ud30c\uc774\ud074(Fisher & Paykel)\uc740 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \ub3c4\uc785 \uc774\ud6c4 \uc140\ud504 \uc11c\ube44\uc2a4 \ud574\uacb0\ub960\uc744 \ub450 \ubc30\ub85c \ub192\uc600\ub2e4. \uad50\uc721 \uae30\uc220 \uae30\uc5c5\uc778 \ud30c\uc6cc\uc2a4\ucfe8(PowerSchool) \ub610\ud55c \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \ud5ec\ud504 \uc5d0\uc774\uc804\ud2b8\ub97c \ud65c\uc6a9\ud574 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \ubcf4\ub2e4 \uc2e0\uc18d\ud558\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\ub2e4\uace0 \uc124\uba85\ud588\ub2e4.<\/p>\n\n\n\n

\ud0a4\uc0e8 \uccb4\ud0c4(Kishan Chetan) \uc138\uc77c\uc988\ud3ec\uc2a4 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uc11c\ube44\uc2a4 \ubd80\ubb38 \ucd1d\uad04 \ubd80\uc0ac\uc7a5(EVP & GM)\uc740 \u201c\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c AI \uc5d0\uc774\uc804\ud2b8\uc758 \ud575\uc2ec \uac00\uce58\ub294 \ube60\ub978 \ub2f5\ubcc0\uc744 \ub118\uc5b4, \uace0\uac1d \ubb38\uc81c\ub97c \ub05d\uae4c\uc9c0 \ud574\uacb0\ud558\ub294 \ub370 \uc788\ub2e4\u201d\ub77c\uba70 \u201c\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \ud5ec\ud504 \uc5d0\uc774\uc804\ud2b8\ub294 \uc9c0\ub09c 2\ub144\uac04 \uc2e4\uc81c \uc6b4\uc601 \ud658\uacbd\uc5d0\uc11c \ucd95\uc801\ud55c \uacbd\ud5d8\uc744 \ubc14\ud0d5\uc73c\ub85c, \uae30\uc5c5\ub4e4\uc774 \ubcf4\ub2e4 \uc27d\uac8c \uac1c\uc778\ud654\ub418\uace0 \uc120\uc81c\uc801\uc778 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uacbd\ud5d8\uc744 \uad6c\ud604\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \ud2b9\ud788 \ubb38\uc81c \ud574\uacb0 \uae30\ubc18 \uacfc\uae08 \ubaa8\ub378\uc744 \ud1b5\ud574 \uc2e4\uc81c \uc11c\ube44\uc2a4 \ubd80\ubb38\uc758 \uc131\uacfc\ub97c \uae30\uc900\uc73c\ub85c AI \uae30\ubc18\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \uac00\uce58\ub97c \uc81c\uace0\ud558\uace0 \ud22c\uc790 \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294\ub2e4\u201d\ub77c\uace0 \uc5b8\uae09\ud588\ub2e4.<\/p>\n\n\n\n

\uc138\uc77c\uc988\ud3ec\uc2a4 \ucf54\ub9ac\uc544 \ubc15\uc138\uc9c4 \ub300\ud45c\ub294 \u201c\uc138\uacc4 \ucd5c\uace0 \uc218\uc900\uc758 \ub514\uc9c0\ud138 \uacbd\ud5d8\uc5d0 \uc775\uc219\ud55c \uad6d\ub0b4 \uc18c\ube44\uc790\ub4e4\uc758 \uae30\ub300\uce58\uac00 \uc9c0\uc18d\uc801\uc73c\ub85c \ub192\uc544\uc9c0\uace0 \uc788\ub294 \ud55c\ud3b8, \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\ub4e4\uc740 AI \uace0\uac1d \uc11c\ube44\uc2a4 \ud658\uacbd \uad6c\ucd95 \uacfc\uc815\uc5d0\uc11c\uc758 \ubcf5\uc7a1\uc131\uacfc \ubd88\ubd84\uba85\ud55c ROI\uc5d0 \ub300\ud55c \uace0\ubbfc\uc744 \uc9c0\uc18d\ud558\uace0 \uc788\ub2e4\u201d\ub77c\uba70 \u201c\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \ud5ec\ud504 \uc5d0\uc774\uc804\ud2b8\ub294 \uae30\uc874 \uc5c5\ubb34 \ud658\uacbd\uc5d0 \uc2e0\uc18d\ud558\uac8c \ud1b5\ud569\ud560 \uc218 \uc788\ub294 \uac04\ud3b8\ud55c \uad6c\ucd95 \ud658\uacbd\uacfc \uc2e4\uc81c \ubb38\uc81c \ud574\uacb0 \uc131\uacfc\uc5d0\ub9cc \ube44\uc6a9\uc744 \uc9c0\ubd88\ud558\ub294 \uacfc\uae08 \ubaa8\ub378\uc744 \ud1b5\ud574, \uad6d\ub0b4 \uae30\uc5c5\ub4e4\uc774 AI \uc5d0\uc774\uc804\ud2b8\uc758 \uac00\uce58\ub97c \ubcf4\ub2e4 \ube60\ub974\uac8c \uccb4\uac10\ud558\uace0 \uace0\uac1d \uc11c\ube44\uc2a4 \ud601\uc2e0\uc744 \uac00\uc18d\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uac83\uc774\ub2e4\u201d\ub77c\uace0 \uac15\uc870\ud588\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u201c\uc131\uacfc \uae30\ubc18 \uacfc\uae08 \ubaa8\ub378\ub85c AI \uace0\uac1d \uc11c\ube44\uc2a4 \ud601\uc2e0 \ud6a8\uc728\uc131 \uc81c\uace0 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