{"id":52,"date":"2025-04-29T20:07:00","date_gmt":"2025-11-12T20:07:20","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=52"},"modified":"2025-11-27T13:38:10","modified_gmt":"2025-11-27T04:38:10","slug":"future-of-customer-service","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/future-of-customer-service\/","title":{"rendered":"AI \uc5d0\uc774\uc804\ud2b8\ub85c \ubcc0\ud654\ud560 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798 TOP3"},"content":{"rendered":"<h2 id=\"ai-ai\">\uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\ub294 AI\uc640 \uc778\uac04\uc758 \uc720\uae30\uc801\uc778 \ud611\uc5c5\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8 \uc2dc\ub300\ub97c \ub9de\uc544 \uc140\ud504\uc11c\ube44\uc2a4\ubd80\ud130 \ud604\uc7a5 \uc11c\ube44\uc2a4\uae4c\uc9c0, \ub2e4\uc591\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \ud615\ud0dc\uac00 \uc5b4\ub5bb\uac8c \ubcc0\ud654\ud560\uc9c0 \uc8fc\ubaa9\ud574\uc57c \ud560 \ud2b8\ub80c\ub4dc\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/h2>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\ub294 \uc5b4\ub5a4 \ubaa8\uc2b5\uc77c\uae4c\uc694? \uc5ec\ub7ec \uac00\uc9c0 \uba74\uc5d0\uc11c \uc6b0\ub9ac\ub294 \ud604\uc7ac \uadf8 \ubbf8\ub798\ub97c \uc0b4\uc544\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/agentforce\/\" target=\"_blank\" rel=\"noopener\">\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4<\/a>\ucc98\ub7fc \uc778\uac04\uacfc \ud568\uaed8 \uc77c\ud558\ub294 AI\ub294 \uc774\uc81c \ub354 \uc774\uc0c1 SF \uc601\ud654\uc5d0\ub098 \ub098\uc624\ub294 \uc77c\uc774 \uc544\ub2c8\ub77c \ud604\uc2e4\uc774 \ub418\uc5c8\uae30 \ub54c\ubb38\uc774\uc8e0. \uc774\ub7ec\ud55c \uc778\uac04\uacfc AI\uc758 \ud30c\ud2b8\ub108\uc2ed\uc740 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ube60\ub974\uace0, \uac1c\uc778\ud654\ub418\uba70, \ud6a8\uacfc\uc801\uc778 \uace0\uac1d \uc11c\ube44\uc2a4\ub85c \uc774\uc5b4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \ub178\ub3d9\ub825(AI)\uc774\uac00\uc9c0\ub294 \uc7a5\uc810\uc740 \uba85\ud655\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub9ce\uc740 \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\ub4e4\uc740 \uc5ec\uc804\ud788 \ub514\uc9c0\ud138 \ub178\ub3d9\ub825\uc774 \uc870\uc9c1\uc5d0 \ubbf8\uce60 \uc601\ud5a5\uc5d0 \ub300\ud574 \uace0\ubbfc\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc55e\uc73c\ub85c \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\ub824\uba74, \uae30\uc5c5\ub4e4\uc740 \ud604\uc7ac\uc758 \ud63c\ub780\uc744 \ub118\uc5b4 \uace0\uac1d \uc11c\ube44\uc2a4\uc640 \ud604\uc7a5\uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\uc5d0 \uc9d1\uc911\ud574\uc57c \ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/service\/customer-service-trends\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uc11c\ube44\uc2a4\uc758 \uc0c8\ub85c\uc6b4 \ud2b8\ub80c\ub4dc<\/a>\ub97c \uc0b4\ud3b4\ubcf4\uace0 \uc870\uc9c1\uc774 \uc5d0\uc774\uc804\ud2b8 \uc2dc\ub300\uc5d0 \ub9de\ucdb0 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ucd5c\uc801\ud654\ud560 \ubc29\ubc95\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n\n<h3 id=\"b-stylefont-weight-bold1-b\"><b>1. \uace0\uac1d \ubb38\uc758 \uc751\ub2f5\uc758 \uc790\ub3d9\ud654\uc640 \ud568\uaed8 \ud1b5\ud569\ub41c \uace0\uac1d \uacbd\ud5d8\uc758 \uc911\uc694\uc131 \uc0c1\uc2b9<\/b><\/h3>\n<p>\uc804\ud1b5\uc801\uc73c\ub85c \uace0\uac1d \uc11c\ube44\uc2a4\ub294 \uace0\uac1d\uc758 \uac1c\ubcc4 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uac70\ub098 \ud2b9\uc815 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub450\uc5c8\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ubbf8\ub798\uc758 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c\ub294 \uc774\ub7ec\ud55c \uc77c\uc0c1\uc801\uc778 \ubb38\uc758\uac00 <a href=\"https:\/\/www.salesforce.com\/service\/call-center-integration\/voice-ai-agent\/\" target=\"_blank\" rel=\"noopener\">\uc74c\uc131 AI \uc5d0\uc774\uc804\ud2b8<\/a>\uc640 \uac19\uc740 AI\ub97c \ud1b5\ud574 \uc6d0\ud65c\ud558\uac8c \ucc98\ub9ac\ub418\ub294 \uacbd\uc6b0\uac00 \ub354 \ub9ce\uc544\uc9c8 \uac83\uc785\ub2c8\ub2e4. \uc774\ub807\uac8c \ub418\uba74 \uc778\uac04 \uace0\uac1d\uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ub294 \uace0\uac1d\uacfc\uc758 \uc7a5\uae30\uc801\uc778 \uad00\uacc4 \uad6c\ucd95\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd98 \uc0c1\ud638\uc791\uc6a9\uc5d0 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\uc560\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. \ubcf4\ub2e4 \ubcf5\uc7a1\ud558\uace0 \uac00\uce58 \uc911\uc2ec\uc801\uc778 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \uc9c4\ud654\ub294 \uace0\uac1d\uc774 \uae30\ubcf8\uc801\uc778 \uc694\uad6c\uc5d0 \ub300\ud574 \ub354 \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc778 \uc751\ub2f5\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ub3d9\uc2dc\uc5d0 \uacf5\uac10\uacfc \uc774\ud574\ub97c \ubc14\ud0d5\uc73c\ub85c \ud55c \uc138\uc2ec\ud558\uace0 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uace0\uac1d \uc5ec\uc815\uc744 \uacbd\ud5d8\ud560 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc9c0\uc18d\uc801\uc73c\ub85c \ud559\uc2b5\ud558\uace0 \uc801\uc751\ud558\uc5ec \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0 \ubbf8\ub798\uc758 \uace0\uac1d \uc694\uad6c\uc0ac\ud56d\uc744 \uc608\uce21\ud558\ub294 \ub2a5\ub825\uc744 \ud5a5\uc0c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c\uc774 \uc815\uad50\ud574\uc9c8\uc218\ub85d \uace0\uac1d \ubb38\uc758\ub97c \ub354\uc6b1 \uc815\ud655\ud558\uac8c \ucc98\ub9ac\ud560 \ubfd0 \uc544\ub2c8\ub77c, \uace0\uac1d\uc758 \uc694\uad6c\uac00 \ubc1c\uc0dd\ud558\uae30 \uc804\uc5d0 \uc774\ub97c \uc608\uce21\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815 \uc911\uc2ec\uc758 \uc11c\ube44\uc2a4\ub85c \uc804\ud658\ud558\uba74\uc11c, \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \uccab \uc811\uc810\ubd80\ud130 \uc7a5\uae30\uc801\uc778 \ucda9\uc131\ub3c4 \ud615\uc131\uae4c\uc9c0 \uc774\uc5b4\uc9c0\ub294 \uacbd\ud5d8\uc744 \ubcf4\ub2e4 <a href=\"https:\/\/www.salesforce.com\/blog\/what-is-proactive-customer-service\/\" target=\"_blank\" rel=\"noopener\">\ub2a5\ub3d9\uc801<\/a>\uc774\uace0 \uc218\uc775 \uc911\uc2ec\uc801\uc73c\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc5ec\uc815\uc740 \ub2e8\uc21c\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ub118\uc5b4, \uc138\uc77c\uc988, \ucee4\uba38\uc2a4, \ub9c8\ucf00\ud305\uae4c\uc9c0 \uc544\uc6b0\ub974\uba70 \ud558\ub098\uc758 \ud1b5\ud569\ub41c \uacbd\ud5d8\uc73c\ub85c \ud655\uc7a5\ub429\ub2c8\ub2e4. AI\uc640 \uc778\uac04\uc758 \uc804\ubb38\uc131\uc744 \uacb0\ud569\ud558\uba74 \uace0\uac1d\uc5d0\uac8c \ub354 \uc758\ubbf8 \uc788\uace0 \ubab0\uc785\uac10 \uc788\ub294 \uc0c1\ud638\uc791\uc6a9\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc694\ucee8\ub300, \uc5b4\ub514\uc11c\ub098 \uc11c\ube44\uc2a4\uac00 \uae30\uc5c5\uacfc \uace0\uac1d\uc744 \uc5f0\uacb0\ud558\ub294 \uc0c8\ub85c\uc6b4 \uc778\ud130\ud398\uc774\uc2a4\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold2-b\"><b>2. \uc140\ud504\uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uae30\uc900\uce58 \uc0c1\uc2b9<\/b><\/h3>\n<p>\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d\uc758 61%<\/a>\uac00 \uac04\ub2e8\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub370 <a href=\"https:\/\/www.salesforce.com\/service\/customer-self-service\/what-is-customer-self-service\/\" target=\"_blank\" rel=\"noopener\">\uc140\ud504\uc11c\ube44\uc2a4<\/a> \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uae38 \uc6d0\ud55c\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uc55e\uc73c\ub85c\uc758 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c \uc140\ud504\uc11c\ube44\uc2a4\ub294 \uae30\ubcf8\uc801\uc778 FAQ\ub97c \ub118\uc5b4 \uadf8 \ubc94\uc704\uac00 \ub354\uc6b1 \ud655\ub300\ub420 \uac83\uc785\ub2c8\ub2e4. \uace0\uac1d\uacfc \uad6c\ub9e4 \uc5ec\uc815\uc5d0 \ub300\ud55c \uae4a\uc740 \uc774\ud574\ub97c \ubc14\ud0d5\uc73c\ub85c, \uc140\ud504\uc11c\ube44\uc2a4 \uae30\uc220\uc740 \uac01 \uac1c\uc778\uc5d0\uac8c \ub9de\ucda4\ud654\ub41c \ud48d\ubd80\ud558\uace0 \uc790\ub3d9\ud654\ub41c \ud574\uacb0\ucc45\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc140\ud504\uc11c\ube44\uc2a4 \uae30\ub2a5\uc774 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ub428\uc5d0 \ub530\ub77c \ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8\uc640 \uc5f0\ub3d9\ub418\uc9c0 \uc54a\ub294 \uc81c\ud55c\uc801\uc778 \ucc57\ubd07 \uacbd\ud5d8\uc740 \uace7 \uc0ac\ub77c\uc9c8 \uac83\uc785\ub2c8\ub2e4. \ub300\uc2e0 \ubbf8\ub798\uc5d0\ub294 AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc0ac\ud6c4 \ub300\uc751\uc774 \uc544\ub2c8\ub77c \uc804\uccb4 \uace0\uac1d \uc5ec\uc815\uc744 \uc9c0\uc6d0\ud558\ub3c4\ub85d \ub2a5\ub3d9\uc801\uc73c\ub85c \uac00\uc774\ub4dc\ub97c \uc81c\uacf5\ud558\ub294 \ud1b5\ud569\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc774 \ub3c4\uc785\ub420 \uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c AI \ubd07\uc740 \uace0\uac1d \ud589\ub3d9\uacfc \uc120\ud638\ub3c4\uc5d0 \ub300\ud55c \uc2ec\uce35\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\ub97c \ubc14\ud0d5\uc73c\ub85c \uace0\uac1d \uc694\uad6c \uc0ac\ud56d\uc744 \uc608\uce21\ud558\uace0 \ub9de\ucda4\ud615 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc2e4\uc2dc\uac04\uc73c\ub85c \uacf5\ub3d9 \ud0d0\uc0c9\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc989 \uace0\uac1d\uc740 \ub2e8\uc21c\ud788 \uc9c8\ubb38\ub9cc \ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \uc81c\ud488 \uc635\uc158 \ud0d0\uc0c9, \uc11c\ube44\uc2a4 \ub9de\ucda4 \uc124\uc815, \ubb38\uc81c \ud574\uacb0 \ub4f1 \ube0c\ub77c\uc6b0\uc9d5 \uacbd\ud5d8 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc5d0\uc774\uc804\ud2b8\uc758 \uc548\ub0b4\ub97c \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud48d\ubd80\ud55c \ub9e5\ub77d \uae30\ubc18 \uc815\ubcf4\uc640 \ub300\ud654\ud615 \uc9c0\uc6d0\uc774 \uacb0\ud569\ub418\uba74\uc11c \uc5d0\uc774\uc804\ud2b8 \uc2dc\ub300\uc758 \uc140\ud504\uc11c\ube44\uc2a4\ub294 \ub354\uc6b1 \ud6a8\uacfc\uc801\uc73c\ub85c \uc9c4\ud654\ud560 \uac83\uc785\ub2c8\ub2e4. \uace0\ub3c4\ub85c \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub85c \uace0\uac1d\uc740 \uc989\uac01\uc801\uc774\uace0 \uc801\uc808\ud55c \uc9c0\uc6d0\uc744 \ubc1b\uc73c\uba74\uc11c\ub3c4 \uc2a4\uc2a4\ub85c \ud1b5\uc81c\ud558\uace0 \uc788\ub2e4\ub294 \ub290\ub08c\uc744 \ubc1b\uc744 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. \uc774\ub85c\uc368 \ud6e8\uc52c \ub354 \uc9c1\uad00\uc801\uc774\uace0 \uc720\ub3d9\uc801\uc774\uba70 \uac15\ub825\ud55c \uc628\ub77c\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold3-b\"><b>3. \ub85c\ubd07\uc758 \ub3c4\uc6c0\uc73c\ub85c \ud604\uc7a5 \uc11c\ube44\uc2a4 \uc791\uc5c5\uc790\uc758 \uc548\uc804\uacfc \ud6a8\uc728\uc131 \ud5a5\uc0c1<\/b><\/h3>\n<p>\ud604\uc7a5 \uc11c\ube44\uc2a4\ub294 \ud56d\uc0c1 \ubaa8\ub4e0 \uc870\uc9c1\uc5d0\uc11c \uac00\uc7a5 \u2018\uc778\uac04\uc801\u2019\uc778 \uce21\uba74\uc744 \ub2f4\ub2f9\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ubc29\uc2dd\ub9cc \ub2e4\ub97c \ubfd0 AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc2dc\ub300\uc5d0\uc11c\ub3c4 \ubcc0\ud568\uc5c6\uc774 \uc720\uc9c0\ub420 \uac83\uc785\ub2c8\ub2e4. \ubbf8\ub798\uc5d0\ub294 \ub85c\ubd07\uacfc \ucee4\ub125\ud2f0\ub4dc \ub514\ubc14\uc774\uc2a4\uac00 \uc721\uccb4\uc801\uc774\uace0 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \ub300\uccb4\ud558\uace0, <a href=\"https:\/\/www.salesforce.com\/service\/field-service-management\/what-is-a-field-service-technician\/\" target=\"_blank\" rel=\"noopener\">\ud604\uc7a5 \uc11c\ube44\uc2a4 \uae30\uc220\uc790<\/a>\ub294 \uc774\ub7ec\ud55c \ucca8\ub2e8 \uc2dc\uc2a4\ud15c\uc744 \uad00\ub9ac\ud558\ub294 \ub370 \uc804\ubb38\uc131\uc744 \ubc1c\ud718\ud558\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4 \ud604\uc7a5 \uc11c\ube44\uc2a4 \uae30\uc220\uc790\ub294 \uc804\uc120\uc5d0\uc11c \ub098\ubb34\ub97c \uce58\uc6b0\ub294 \uac83 \uac19\uc740 \uc704\ud5d8\ud55c \uc791\uc5c5\uc744 \uc218\ud589\ud558\ub294 \ub300\uc2e0, \uae30\uc220\uc744 \uac10\ub3c5\ud558\uace0 \uc778\uac04\uc758 \ud310\ub2e8\uc774 \ud544\uc218\uc801\uc778 \uacbd\uc6b0\uc5d0\ub9cc \uac1c\uc785\ud558\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 <a href=\"https:\/\/www.salesforce.com\/service\/field-service-management\/\" target=\"_blank\" rel=\"noopener\">\ud604\uc7a5 \uc11c\ube44\uc2a4 \uad00\ub9ac \ubd84\uc57c<\/a>\uc5d0\uc11c \uc0c8\ub86d\uace0 \uc548\uc804\ud55c \ucee4\ub9ac\uc5b4 \uae30\ud68c\ub97c \uc5f4\uc5b4\uc90d\ub2c8\ub2e4. \uae30\uc874\uc758 \uc721\uccb4\uc801\uc73c\ub85c \ud798\ub4e0 \uc5c5\ubb34 \ub300\uc2e0, \uae30\uc220 \uc911\uc2ec\uc758 \uc5ed\ud560\uc5d0 \uad00\uc2ec \uc788\ub294 \uc0ac\ub78c\ub4e4\uc5d0\uac8c \uc131\uc7a5 \uae30\ud68c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ubcf4\ub2e4 \uc548\uc804\ud558\uace0 \uc131\uc7a5 \uac00\ub2a5\uc131\uc774 \ub192\uc740 \ud604\uc7a5 \uc11c\ube44\uc2a4 \uad00\ub9ac \uc9c1\ubb34\ub85c\uc758 \uc9c4\uc785\uc774 \uac00\ub2a5\ud574\uc9c0\ub294 \uac83\uc785\ub2c8\ub2e4. \ub85c\ubd07\uc758 \uc5ed\ud560\uc774 \uc544\uc9c1 \ud06c\uc9c0 \uc54a\uc740 \uc9c1\uc885\uc5d0\uc11c\ub3c4 \ub85c\ubd07\uc774 \ub110\ub9ac \ud65c\uc6a9\ub420 \uac83\uc785\ub2c8\ub2e4:<\/p>\n<ul>\n<li><b>\uc608\uce21 \uc720\uc9c0 \uad00\ub9ac: <\/b>\ucee4\ub125\ud2f0\ub4dc \ub514\ubc14\uc774\uc2a4\uc640 \ud398\ud0c0\ubc14\uc774\ud2b8 \uaddc\ubaa8\uc758 \ub370\uc774\ud130\ub97c \ubcf4\uc720\ud558\uace0 \uc788\uc9c0\ub9cc, \uc774\ub97c \uc790\uc0b0\uc758 \ub2e4\uc6b4\ud0c0\uc784\uc744 \uc904\uc774\ub294 \ub370 \uc81c\ub300\ub85c \ud65c\uc6a9\ud558\uc9c0 \ubabb\ud558\uace0 \uc788\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc810\uc810 \ub354 \uc774\ub7ec\ud55c \ub2e4\uc6b4\ud0c0\uc784\uc744 \uc6a9\ub0a9\ud560 \uc218 \uc5c6\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4. \uc790\uc0b0 \uc11c\ube44\uc2a4 \uad00\ub9ac\ub97c \ud1b5\ud574 \uad00\ub9ac\ud558\ub294 \uac83\ub9cc\uc73c\ub85c\ub294 \ub354 \uc774\uc0c1 \ucda9\ubd84\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc2e4\uc81c\ub85c \uc790\uc0b0\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud574\uc57c \ud569\ub2c8\ub2e4. AI\ub294 \uae30\uc5c5\uc774 \uc790\uc0b0\uc758 \uc7a5\uc560 \ubc1c\uc0dd \uc2dc\uc810\uc744 \uc608\uce21\ud558\uace0 \uc7a5\uc560\uac00 \ubc1c\uc0dd\ud558\uae30 \uc804\uc5d0 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><b>\uc790\ub3d9\ud654\ub41c \uc791\uc5c5 \uc694\uc57d: <\/b>\ud604\uc7a5 \uc11c\ube44\uc2a4 \uae30\uc220\uc790\uac00 \uc791\uc5c5\uc744 \ub9c8\uce5c \ud6c4\uc5d0\ub3c4 \ucc28\ub3c4\uc5d0 \uc7a5\uc2dc\uac04 \uc549\uc544 \uc788\ub294 \uac83\uc744 \ubcf8 \uc801\uc774 \uba87 \ubc88\uc774\ub098 \uc788\uc73c\uc2e0\uac00\uc694? \uc791\uc5c5 \ubcf4\uace0\uc11c\ub098 \uc694\uc57d\ubcf8\uc744 \uc791\uc131\ud558\uace0 \uc788\uc744 \uac00\ub2a5\uc131\uc774 \ub192\uc740\ub370, \ub300\ubd80\ubd84\uc758 \uacbd\uc6b0 \uc218\uc791\uc5c5\uc73c\ub85c \uc2dc\uac04\uc774 \ub9ce\uc774 \uc18c\uc694\ub418\ub294 \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4. \ubc14\ub85c \uc774 \ubd80\ubd84\uc5d0\uc11c \uc0dd\uc131\ud615 AI\uac00 \ud070 \ud6a8\uacfc\ub97c \ubc1c\ud718\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \uc544\ubb34\ub9ac \ubcf5\uc7a1\ud55c \uc5c5\ubb34\ub77c\ub3c4 \ubc29\ubb38 \uc804\uacfc \ud6c4\uc758 \uc694\uc57d\ubcf8\uc744 \ubaa8\ub450 \uc791\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 <a href=\"https:\/\/www.salesforce.com\/form\/service-cloud\/field-service-guide-2024\/\" target=\"_blank\" rel=\"noopener\">\ud3c9\uade0\uc801\uc73c\ub85c \ud558\ub8e8 \uc5c5\ubb34\uc2dc\uac04\uc758 3\ubd84\uc758 2\ub97c \uc774\uc640 \uac19\uc740 \uad00\ub9ac \uc5c5\ubb34\uc5d0 \uc18c\ube44<\/a>\ud558\ub294 \ud604\uc7a5 \uc774\ub3d9\ud615 \uc791\uc5c5\uc790\uc758 \ubcf4\uace0\uc11c \uc791\uc131 \uc2dc\uac04\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud604\uc7a5 \uc5c5\ubb34 \uc790\uccb4\uc5d0 \uc9d1\uc911\ud558\uace0 \uc2e0\uc18d\ud558\uac8c \ub2e4\uc74c \uc5c5\ubb34 \uc7a5\uc18c\ub85c \ub118\uc5b4\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><b>\uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \ub354 \ub9ce\uc740 \uc635\uc158:<\/b> \uc77c\uc815 \uc608\uc57d, \ubcc0\uacbd \ubc0f \ucde8\uc18c\ub294 \ubc31\uc624\ud53c\uc2a4\uc5d0 \ud070 \ubc29\ud574\uac00 \ub418\uace0 \ub9ce\uc740 \uc2dc\uac04\uc774 \uc18c\uc694\ub418\ub294 \uc77c\uc785\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\ub294 \uace0\uac1d\uc774 \uc120\ud0dd\ud55c \ucc44\ub110\uc5d0\uc11c \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uc774\ub7ec\ud55c \uc2a4\ucf00\uc904 \uad00\ub828 \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ub300\ud654 \ud615\uc2dd\uc73c\ub85c \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uba70 \ud544\uc694\ud55c \ub3c4\uad6c, \uc801\uc808\ud55c \uae30\uc220\uc790, \uc791\uc5c5 \uc644\ub8cc\uc5d0 \ud544\uc694\ud55c \uc2dc\uac04\uae4c\uc9c0 \uc9c0\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc774 \uc904\uc5b4\ub4e4\uc5b4, \ubcf5\uc7a1\ud55c \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud588\uc744 \ub54c \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\ub2f9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h3 id=\"b-stylefont-weight-bold-b\"><b>\uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\ub97c \uc900\ube44\ud558\uc138\uc694<\/b><\/h3>\n<p>AI \uc5d0\uc774\uc804\ud2b8 \uc2dc\ub300\ub85c \uc811\uc5b4\ub4e4\uba74\uc11c \uace0\uac1d \uc11c\ube44\uc2a4 \uc870\uc9c1\uc740 \uc810\uc810 \ub354 <a href=\"https:\/\/www.salesforce.com\/service\/ai-agents\/\" target=\"_blank\" rel=\"noopener\">AI \uc5d0\uc774\uc804\ud2b8<\/a>\uc640 \uc778\uac04\uc758 \uc804\ubb38 \uc9c0\uc2dd\uc744 \uacb0\ud569\ud574\uc57c \ud560 \ud544\uc694\uc131\uc774 \ub192\uc544\uc84c\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubcc0\ud654\uc5d0 \ub300\ube44\ud558\uae30 \uc704\ud574 \uae30\uc5c5\uc740 \ub514\uc9c0\ud138\uacfc \uc778\uc801 \uc790\uc6d0\uc744 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ud558\uc5ec \uc591\ucabd\uc774 \uc11c\ub85c \ud611\ub825\ud574 \uace0\uac1d\uc5d0\uac8c \ud6a8\uc728\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \ub370 \uc9d1\uc911\ud574\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4, \uc140\ud504\uc11c\ube44\uc2a4, \ud604\uc7a5 \uc11c\ube44\uc2a4\ub97c \uc544\uc6b0\ub974\ub294 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ub514\uc9c0\ud138 \uae30\uc220\uacfc \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc5d0 \ud22c\uc790\ud558\ub294 \uac83\uc740 \uc2dc\uc7a5\uc744 \uc120\ub3c4\ud558\ub294 \ub370 \uc788\uc5b4 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \ub3d9\uc2dc\uc5d0 \uc778\uc801 \ub9ac\uc18c\uc2a4\ub294 \uace0\ubd80\uac00\uac00\uce58 \uc5c5\ubb34\uc640 \uad00\uacc4 \uad6c\ucd95\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \uad50\uc721\ud568\uc73c\ub85c\uc368, \uc778\uac04 \uc911\uc2ec\uc758 \uc0c1\ud638\uc791\uc6a9\uc774 \uace0\uac1d \ucda9\uc131\ub3c4\uc640 \ub9cc\uc871\ub3c4\uc758 \uc911\uc2ec\uc5d0 \uacc4\uc18d \uc790\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubcc0\ud654\ub97c \uc801\uadf9\uc801\uc73c\ub85c \uc218\uc6a9\ud558\ub294 \uae30\uc5c5\ub9cc\uc774 \ub354 \uc2a4\ub9c8\ud2b8\ud558\uace0 \uc120\uc81c\uc801\uc774\uba70, \ubcc0\ud654\ud558\ub294 \uace0\uac1d \ub2c8\uc988\uc5d0 \ubbfc\uac10\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\ub294 \ubbf8\ub798\ud615 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \ub300\ube44\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\ub294 AI\uc640 \uc778\uac04\uc758 \uc720\uae30\uc801\uc778 \ud611\uc5c5\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8 \uc2dc\ub300\ub97c \ub9de\uc544 \uc140\ud504\uc11c\ube44\uc2a4\ubd80\ud130 \ud604\uc7a5 \uc11c\ube44\uc2a4\uae4c\uc9c0, \ub2e4\uc591\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \ud615\ud0dc\uac00 \uc5b4\ub5bb\uac8c \ubcc0\ud654\ud560\uc9c0 \uc8fc\ubaa9\ud574\uc57c \ud560 \ud2b8\ub80c\ub4dc\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\ub294 \uc5b4\ub5a4 \ubaa8\uc2b5\uc77c\uae4c\uc694? \uc5ec\ub7ec \uac00\uc9c0&hellip;<\/p>\n","protected":false},"author":1,"featured_media":51,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[150],"coauthors":[8],"class_list":["post-52","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-leadership"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AI \uc5d0\uc774\uc804\ud2b8\ub85c \ubcc0\ud654\ud560 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798 TOP3- \uc138\uc77c\uc988\ud3ec\uc2a4 - Salesforce<\/title>\n<meta name=\"description\" content=\"AI \uc5d0\uc774\uc804\ud2b8, \ub370\uc774\ud130 \ud1b5\ud569, \uc120\uc81c\uc801 \ub300\uc751\uc774 \uc8fc\ub3c4\ud558\ub294 &#039;\uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798&#039;\ub97c \uc608\uce21\ud569\ub2c8\ub2e4. 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