{"id":525,"date":"2023-08-11T20:25:00","date_gmt":"2025-11-12T20:25:16","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=525"},"modified":"2025-12-28T19:33:41","modified_gmt":"2025-12-28T10:33:41","slug":"customer-service-ai","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/customer-service-ai\/","title":{"rendered":"\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc758 AI\uc5d0 \ub300\ud574 \uc54c\uc544\uc57c \ud560 \ubaa8\ub4e0 \uac83"},"content":{"rendered":"<p>AI\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc989\uc2dc \uac04\uc18c\ud654\ud569\ub2c8\ub2e4. \ucc57\ubd07\uc740 \uc77c\ubc18\uc801\uc778 \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\ubcc0 \uc81c\uacf5, \uc9c0\uc2dd \ubca0\uc774\uc2a4 \ubb38\uc11c \uc81c\uacf5\uc744 \ube44\ub86f\ud55c \ub2e4\uc591\ud55c \uae30\ub2a5\uc744 \ud1b5\ud574 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. [Ico Maker \/ Adobe Stock]<\/p>\n<h3 id=\"ai-ai\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c \ub354 \uc801\uc740 \ube44\uc6a9\uc73c\ub85c \ub354 \ub9ce\uc740 \uc77c\uc744 \ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc740 \ubb34\uc5c7\uc77c\uae4c\uc694? \uc815\ub2f5\uc740 \ubc14\ub85c AI\uc785\ub2c8\ub2e4. AI \ud65c\uc6a9\uc744 \uc131\uacf5\uc801\uc73c\ub85c \uc900\ube44\ud558\uae30 \uc704\ud574 \uc54c\uc544\uc57c \ud560 \uc0ac\ud56d\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/h3>\n<h4>\ubaa9\ucc28<\/h4>\n<ul>\n<li><a href=\"#what-is\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc758 AI\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/li>\n<li><a href=\"#benefits\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c AI\uc758 \uc774\uc810\uc740 \ubb34\uc5c7\uc778\uac00\uc694?<\/a><\/li>\n<li><a href=\"#examples\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c\uc758 8\uac00\uc9c0 AI \uc0ac\uc6a9 \uc0ac\ub840<\/a><\/li>\n<li><a href=\"#how-to-use\">AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\ub294 \ubc29\ubc95<\/a><\/li>\n<li><a href=\"#implementing\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c AI\ub97c \uad6c\ud604\ud560 \ub54c \uace0\ub824\ud574\uc57c \ud560 3\uac00\uc9c0<\/a><\/li>\n<li><a href=\"#future\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c\uc758 AI\uc758 \ubbf8\ub798<\/a><\/li>\n<li><a href=\"#get-started\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c AI\ub97c \uc2dc\uc791\ud558\ub294 \ubc29\ubc95<\/a><\/li>\n<\/ul>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \uc804\ubb38\uac00\uc5d0\uac8c \uc9c0\ub09c \uba87 \ub144\uc774 \uc5b4\ub560\ub294\uc9c0 \ubb3c\uc5b4\ubcf8\ub2e4\uba74 \uc544\ub9c8 &#8220;\uce58\uc5f4\ud588\ub2e4&#8221;\uace0 \ub2f5\ud560 \uac83\uc785\ub2c8\ub2e4. \uc608\uc0b0\uc740 \ubcc0\ud558\uace0 \uace0\uac1d\uc740 \ub354 \ub9ce\uc740 \uac83\uc744 \uae30\ub300\ud558\uae30 \ub54c\ubb38\uc5d0 \uc11c\ube44\uc2a4 \ud300\uc740 \uc5b4\ub5bb\uac8c \ud558\uba74 \uc801\uc740 \ube44\uc6a9\uc73c\ub85c \ub354 \ub9ce\uc740 \uc77c\uc744 \ud560 \uc218 \uc788\uc744\uae4c\ub77c\ub294 \uc911\uc694\ud55c \ubb38\uc81c\uc5d0 \ub300\ud55c \ud574\uacb0\ucc45\uc744 \ub04a\uc784\uc5c6\uc774 \ubaa8\uc0c9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubb38\uc81c\uc758 \ub2f5\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc758 AI\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucf54\ub85c\ub098 \uc774\ud6c4 \uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\ub294 \ub864\ub7ec\ucf54\uc2a4\ud130\ub97c \ud0c0\ub294 \uac83\uacfc \uac19\uc558\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uae30\ub300\uce58\ub294 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ub192\uc2b5\ub2c8\ub2e4. <a href=\"\/kr\/form\/pdf\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noopener\">\uc18c\ube44\uc790\uc758 72%<\/a>\ub294 \ub354 \ube60\ub978 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uae30\uc5c5\uc5d0 \ub300\ud55c \ucda9\uc131\ub3c4\ub97c \uc720\uc9c0\ud558\uaca0\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \ub610\ud55c <a href=\"https:\/\/www.salesforce.com\/kr\/form\/pdf\/5th-state-of-service\/\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc6d0\uc758 78%<\/a>\uac00 \uc18d\ub3c4\uc640 \ud488\uc9c8 \uc0ac\uc774\uc758 \uade0\ud615\uc744 \ub9de\ucd94\uae30\uac00 \uc5b4\ub835\ub2e4\uace0 \ub2f5\ud588\ub294\ub370, \uc774\ub294 2020\ub144\uc758 63%\uc5d0\uc11c \uc99d\uac00\ud55c \uc218\uce58\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubaa8\ub4e0 \uc555\ubc15\uc73c\ub85c \uc778\ud574 \uc11c\ube44\uc2a4 \uc870\uc9c1\uc758 <a href=\"https:\/\/www.salesforce.com\/kr\/form\/pdf\/5th-state-of-service\/\" target=\"_blank\" rel=\"noopener\">\uc774\uc9c1\ub960\uc740 19%<\/a>\uc5d0 \ub2ec\ud569\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c \uc608\uce21 AI\ub294 \uc774\ubbf8 \uc0c8\ub85c\uc6b4 \uac83\uc774 \uc544\ub2c8\uba70, \ucd5c\uadfc\uc5d0\ub294 <a href=\"https:\/\/www.salesforce.com\/blog\/three-ways-service-impact-generative-ai\/\" target=\"_blank\" rel=\"noopener\">\uc0dd\uc131\ud615 AI<\/a>\uac00 \uac01\uad11\ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc0c8\ub85c\uc6b4 \uae30\uc220\uc758 \uc5c4\uccad\ub09c \uc7a0\uc7ac\ub825\uc73c\ub85c \uc778\ud574 \uc11c\ube44\uc2a4 \uc804\ubb38\uac00\uc640 \uace0\uac1d \ubaa8\ub450 <a href=\"https:\/\/www.salesforce.com\/kr\/products\/service-cloud\/automated-customer-service\/\" target=\"_blank\" rel=\"noopener\">AI \uae30\ubc18 \uace0\uac1d \uc11c\ube44\uc2a4<\/a>\uac00 \uc790\uc2e0\uc758 \uacbd\ud5d8\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \ubbf8\uce60\uc9c0 \uad81\uae08\ud574\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI\uc758 \uae30\ub2a5\uacfc \uc774\uc810, \uc2dc\uc791 \ubc29\ubc95\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.<\/p>\n<h2 id=\"what-is\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc758 AI\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c AI\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc740 \ub2e4\uc591\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0 AI \uae30\ubc18 \ucc57\ubd07\uc744 \ud3ec\ud568\uc2dc\ucf1c \uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc989\uc2dc \uac04\uc18c\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ucc57\ubd07\ub4e4\uc740 \uc77c\ubc18\uc801\uc778 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\ub294 \uac83 \uc678\uc5d0\ub3c4 \uace0\uac1d \ub9de\uc774, \uc9c0\uc2dd \ubca0\uc774\uc2a4 \ubb38\uc11c \uc81c\uacf5, \uc77c\ubc18\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc548\ub0b4, \uc694\uccad \uc2dc \ud604\uc7a5 \uae30\uc220\uc790 \ud30c\uacac \ubc0f \ubcf5\uc7a1\ud55c \uc9c8\ubb38\uc744 \uad00\ub828 \ub2f4\ub2f9\uc790\uc5d0\uac8c \ub77c\uc6b0\ud305\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc2e0\ubc1c\uc744 \ubc18\ud488\ud558\uace0 \uc2f6\uc740\ub370 \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c \uace0\uac1d\uc758 \uad00\uc810\uc5d0\uc11c \uc774\uac83\uc744 \uc0dd\uac01\ud574 \ubcf4\uc138\uc694. \uc0c1\ub2f4\uc6d0\uacfc \uc628\ub77c\uc778 \ucc44\ud305\uc744 \uc2dc\uc791\ud588\uc9c0\ub9cc \ub2f5\ubcc0\uc774 \ub730 \ub54c\uae4c\uc9c0 30\ubd84\uc774 \uc18c\uc694\ub429\ub2c8\ub2e4.<\/p>\n<p>\ubc18\ub300\ub85c \uace0\uac1d \uc11c\ube44\uc2a4 AI\ub97c \uc0ac\uc6a9\ud558\uba74 \uba87 \ucd08 \ub9cc\uc5d0 \uac1c\uc778\ud654\ub41c \ub2f5\ubcc0\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucc57\ubd07\uc744 \uc544\ub294 \uac83\uc774 \ub9ce\uace0 \uc0ac\uc6a9\uc790\uc758 \uc694\uad6c\uc640 \uc120\ud638\ub97c \uc815\ud655\ud788 \uc774\ud574\ud558\ub294 \uac00\uc0c1\uc758 \uce5c\uad6c\ub77c\uace0 \uc0dd\uac01\ud574 \ubcf4\uc138\uc694. \uc5b4\ub5a4 \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c\uc9c0 \ub9d0\ud558\uae30\ub9cc \ud558\uba74 \ub098\uba38\uc9c0\ub294 \ucc57\ubd07\uc774 \ubaa8\ub450 \ucc98\ub9ac\ud574 \uc90d\ub2c8\ub2e4. \ucc57\ubd07\uc774 \uc774\ubbf8 \ubaa8\ub4e0 \uc815\ubcf4\ub97c \uac16\uace0 \uc788\uace0 \uc815\ud655\ud788 \ubb34\uc5c7\uc744 \ud574\uc57c \ud560\uc9c0 \uc54c\uace0 \uc788\uae30 \ub54c\ubb38\uc5d0 \ubc30\uc1a1 \uc870\ud68c \ubc88\ud638\ub97c \ucc3e\uac70\ub098 \uc774\uba54\uc77c \uc8fc\uc18c\ub97c \uc785\ub825\ud558\uac70\ub098 \uad6c\ub9e4 \uc138\ubd80 \uc815\ubcf4\ub97c \uc77c\uc77c\uc774 \uc124\uba85\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub798\uc11c \uc774\ubbf8 \ub9ce\uc740 \uc870\uc9c1\ub4e4\uc774 \uace0\uac1d \uc11c\ube44\uc2a4\uc6a9 AI\ub97c \uc0ac\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c <a href=\"https:\/\/www.salesforce.com\/kr\/form\/pdf\/5th-state-of-service\/\" target=\"_blank\" rel=\"noopener\">AI\ub97c \uc0ac\uc6a9\ud55c\ub2e4\uace0 \ub2f5\ud55c \uc11c\ube44\uc2a4 \uc758\uc0ac\uacb0\uc815\uad8c\uc790\uc758 \ube44\uc728<\/a>\uc740 2020\ub144\uc758 24%\uc5d0\uc11c 45%\ub85c 88% \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<h2 id=\"benefits\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c\uc758 AI\uc758 \uc774\uc810\uc740 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n<p>\ud2b9\ud788 \uc0dd\uc131\ud615 AI\ub97c \uc2dc\uc791\ud558\ub294 \ub370 \uad00\uc2ec\uc774 \uc788\ub2e4\uba74 \uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c AI\uac00 \ud300\uc5d0 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\ub294 5\uac00\uc9c0 \ubc29\ubc95\uc744 \uc54c\uc544\ubd05\uc2dc\ub2e4.<\/p>\n<ol>\n<li><u>\uc0dd\uc0b0\uc131 \ud5a5\uc0c1<\/u>: <a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-research\/\" target=\"_blank\" rel=\"noopener\">IT \ub9ac\ub354\uc758 84%<\/a>\ub294 \uc870\uc9c1\uc774 \uace0\uac1d\uc5d0\uac8c \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 AI\uac00 \ub3c4\uc6c0\uc774 \ub420 \uac83\uc774\ub77c\uace0 \uc0dd\uac01\ud588\uc2b5\ub2c8\ub2e4. \uc0ac\ub840: AI \uae30\ubc18 \ub300\ud654 \uc5b4\uc2dc\uc2a4\ud134\ud2b8\ub294 \uace0\uac1d \uc9c0\uc6d0 \uc0c1\ub2f4\uc6d0\uc758 <a href=\"https:\/\/www.nber.org\/papers\/w31161\" target=\"_blank\" rel=\"noopener\">\uc0dd\uc0b0\uc131\uc744 14%\uae4c\uc9c0<\/a> \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><u>\ud6a8\uc728\uc131 \ud5a5\uc0c1<\/u>: \uc218\uc791\uc5c5\uc740 \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \ud070 \ubd80\ub2f4\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc218\uc791\uc5c5\uc73c\ub85c\ub294 \uace0\uac1d \uc774\ub825\uc744 \ubcf4\uae30 \uc704\ud55c \uc2dc\uc2a4\ud15c\uacfc \ud654\uba74 \uac04 \uc774\ub3d9, \uc9c0\uc2dd \ubca0\uc774\uc2a4 \ubb38\uc11c \uac80\uc0c9, \uc11c\ube44\uc2a4 \uc7a5\uc18c\ub85c \ud604\uc7a5 \uc791\uc5c5\uc790 \ub77c\uc6b0\ud305, \ub2f5\ubcc0\uc744 \uc9c1\uc811 \uc785\ub825\ud558\ub294 \ub4f1\uc758 \uc791\uc5c5\uc774 \uc788\uc73c\uba70, \ubaa8\ub450 \uc0ac\ub78c\uc774 \uc218\ud589\ud560 \uacbd\uc6b0 \uc624\ub958\uac00 \ubc1c\uc0dd\ud558\uae30 \uc26c\uc6b4 \uc791\uc5c5\uc785\ub2c8\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c\uc758 AI\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \uc9c1\uc6d0\uc5d0\uac8c \uc9c0\uc2dd \uae30\ubc18, \ub300\ud654 \uc778\uc0ac\uc774\ud2b8, \uace0\uac1d \ub370\uc774\ud130 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc9c0\ub2a5\uc801\uc778 \ucd94\ucc9c\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2f9\uc0ac\uac00 \ucd5c\uadfc \uc2e4\uc2dc\ud55c \uc870\uc0ac\uc5d0 \ub530\ub974\uba74 <a href=\"https:\/\/www.salesforce.com\/news\/stories\/sales-service-research-generative-ai\/\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4 \uc804\ubb38\uac00\uc758 63%<\/a>\uac00 \uace0\uac1d\uc5d0\uac8c \ub354 \ube60\ub978 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 AI\uac00 \ub3c4\uc6c0\uc774 \ub420 \uac83\uc774\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<li><u>\ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4 \uc0c1\ud638\uc791\uc6a9<\/u>: \uace0\uac1d\uc774 \ucc57\ubd07\uacfc \ub300\ud654\ub97c \uc2dc\uc791\ud558\uba74 AI\uac00 \uace0\uac1d\uc758 \uc774\ub984, \uc704\uce58, \uc720\ud615, \uc120\ud638\ud558\ub294 \uc5b8\uc5b4 \ub4f1 \uc911\uc694\ud55c \uc815\ubcf4\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc694\uccad \uac74\uc5d0 \ud604\uc7a5 \uc11c\ube44\uc2a4 \uae30\uc220\uc790\uac00 \ud544\uc694\ud55c \uacbd\uc6b0 AI\uac00 \ubaa8\ub4e0 \uc911\uc694\ud55c \uc815\ubcf4\ub97c \ud604\uc7a5 \uc791\uc5c5\uc790\uc5d0\uac8c \uc804\uc1a1\ud558\uc5ec \ud604\uc7a5\uc5d0 \ub3c4\ucc29\ud558\ub294 \uc989\uc2dc \ub9de\ucda4\ud615 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/li>\n<li><u>\ubc88\uc544\uc6c3 \uac10\uc18c \ubc0f \uc0ac\uae30 \uc9c4\uc791<\/u>: AI\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc6d0\uc740 \ubc18\ubcf5\uc801\uc774\uba70 \uc2dc\uac04\uc774 \ub9ce\uc774 \uc18c\uc694\ub418\ub294 \uc5c5\ubb34\ub97c \uc5c6\uc560\uace0 \ucc3d\uc758\uc801\uc778 \ubb38\uc81c \ud574\uacb0, \uc0ac\ud68c\uc801 \uc9c0\ub2a5, \ubcf5\uc7a1\ud55c \ube44\ud310\uc801 \uc0ac\uace0\uac00 \ud544\uc694\ud55c \uc0c1\ud669, \uc989 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uac00\uc2dc\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\ub294 \ud65c\ub3d9\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-research\/\" target=\"_blank\" rel=\"noopener\">IT \ub9ac\ub354\uc758 79%<\/a>\uac00 \uc0dd\uc131\ud615 AI\uac00 \ud300\uc758 \uc5c5\ubb34\ub7c9\uc744 \uc904\uc5ec \uc9c1\uc6d0\ub4e4\uc758 \ubc88\uc544\uc6c3\uc744 \uc644\ud654\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uac83\uc774\ub77c\uace0 \ub2f5\ud55c \uac83\ub3c4 \uadf8\ub9ac \ub180\ub77c\uc6b4 \uacb0\uacfc\ub294 \uc544\ub2d9\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p>\uc120\uc81c\uc801\uc778 \uc11c\ube44\uc2a4 \uacbd\ud5d8: AI\ub294 \uace0\uac1d\uc758 \uacc4\uc57d, \ubcf4\uc99d, \uad6c\ub9e4 \ub0b4\uc5ed \ubc0f \ub9c8\ucf00\ud305 \ub370\uc774\ud130\ub85c\ubd80\ud130 \uc815\ubcf4\ub97c \ucd94\ucd9c\ud558\uc5ec \uc2ec\uc9c0\uc5b4 \uc11c\ube44\uc2a4 \uacc4\uc57d\uc774 \uc885\ub8cc\ub41c \uc774\ud6c4\uc5d0\ub3c4 \uc0c1\ub2f4\uc6d0\uc774 \uace0\uac1d\uc5d0\uac8c \ucde8\ud560 \uc218 \uc788\ub294 \ucc28\uc120\ucc45\uc744 \uc81c\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, AI\ub294 \uace0\uac1d\uc5d0\uac8c \uad6c\ub3c5 \uac31\uc2e0 \uc2dc\uae30\uac00 \ub2e4\uac00\uc654\uc74c\uc744 \uc54c\ub824\uc8fc\uac70\ub098 \uc815\ube44 \uc608\uc57d \uc2dc\uae30\ub97c \uc54c\ub824\uc8fc\uac70\ub098 \uc81c\ud488 \uc5c5\uadf8\ub808\uc774\ub4dc \ub610\ub294 \ud560\uc778 \uc18c\uc2dd\uc744 \uc54c\ub824\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0dd\uc131\ud615 AI\ub294 \uc2ec\uc9c0\uc5b4 \uace0\uac1d \ub300\ud654\ub97c \uc694\uc57d\ud558\uace0 \ud5a5\ud6c4 \ucc38\uc870\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc2dd \ubca0\uc774\uc2a4 \ubb38\uc11c\ub97c \uc0dd\uc131\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2 id=\"examples\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c\uc758 8\uac00\uc9c0 AI \uc0ac\uc6a9 \uc0ac\ub840<\/h2>\n<p>\uc0ac\uc6a9\uc790\uac00 \uace0\uac1d \uc13c\ud130\uc5d0 \uc788\ub4e0 \ud604\uc7a5\uc5d0 \uc788\ub4e0 \uad00\uacc4\uc5c6\uc774 \uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c\uc758 AI\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uba87 \uac00\uc9c0 \uc608\ub97c \ub4e4\uc5b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<ol>\n<li><u>\ucf58\ud150\uce20 \uc0dd\uc131<\/u>: \uc0dd\uc131\ud615 AI\ub294 <a href=\"https:\/\/www.salesforce.com\/news\/stories\/sales-gpt-service-gpt-ga\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uba54\uc2dc\uc9c0\ub97c \ubd84\uc11d<\/a>\ud558\uace0 \uad00\ub828 \uc138\ubd80 \uc815\ubcf4\ub97c \ucd94\ucd9c\ud558\uc5ec \uace0\uac1d\uc758 \uc9c8\ubb38\uc5d0 \ub9c8\uce58 \uc0ac\ub78c\uc774 \ub9d0\ud558\ub294 \uac83 \uac19\uc740 \ub2f5\ubcc0\uc744 \uc0dd\uc131\ud558\uc5ec \uc751\ub2f5 \uc2dc\uac04\uacfc \uc804\ubc18\uc801\uc778 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 AI\uac00 CRM \ub370\uc774\ud130 \ubc0f \uc9c0\uc2dd\uc744 \ud65c\uc6a9\ud560 \ub54c \ub354\uc6b1 \uadf8\ub7ec\ud569\ub2c8\ub2e4.<\/li>\n<li><u>\ucc57\ubd07<\/u>: AI \uae30\ubc18 \ucc57\ubd07\uc740 \uae30\ubcf8\uc801\uc778 \uace0\uac1d \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uace0 \uc989\uac01\uc801\uc778 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uba70 \uc8fc\ubb38 \ucd94\uc801, \uc81c\ud488 \ucd94\ucc9c, \ubb38\uc81c \ud574\uacb0 \ub4f1\uc758 \uc791\uc5c5\uc744 \ub3c4\uc640\uc90d\ub2c8\ub2e4. \ucc57\ubd07\uc740 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uc791\ub3d9\ud558\ubbc0\ub85c \uc751\ub2f5 \uc2dc\uac04\uc774 \ub2e8\ucd95\ub418\uace0 \uace0\uac1d \uc11c\ube44\uc2a4 \uc811\uadfc\uc131\uc774 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/li>\n<li><u>\uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)<\/u>: \uc790\uc5f0\uc5b4 \ucc98\ub9ac\ub294 AI \uc2dc\uc2a4\ud15c\uc774 \uc778\uac04\uc758 \uc5b8\uc5b4\ub97c \uc774\ud574\ud558\uace0 \ud574\uc11d\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uae30\uc220\uc785\ub2c8\ub2e4. \uc774 \uae30\uc220\uc740 \uace0\uac1d \uc815\uc11c\ub97c \ubd84\uc11d\ud558\uace0, \uace0\uac1d\uc758 \uc694\uad6c\uc0ac\ud56d\uc744 \ud30c\uc545\ud558\uace0, \uad00\ub828 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ucc57\ubd07, \uc74c\uc131 \uc5b4\uc2dc\uc2a4\ud134\ud2b8 \ub610\ub294 \uc815\uc11c \ubd84\uc11d \ud234 \ub4f1\uc5d0\uc11c \uc790\uc5f0\uc5b4 \ucc98\ub9ac \uae30\uc220\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><u>\uc2ec\ub9ac \ubd84\uc11d<\/u>: AI \uae30\ubc18 \uc2ec\ub9ac \ubd84\uc11d \ud234\uc740 \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31, \ub9ac\ubdf0, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud65c\ub3d9 \ub4f1\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \ubd84\uc11d\ud558\uc5ec \uace0\uac1d \uc2ec\ub9ac\ub97c \ud655\uc778\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uac1c\uc120 \uc0ac\ud56d\uc744 \uc2dd\ubcc4\ud558\uace0, \uace0\uac1d\uc758 \uc6b0\ub824 \uc0ac\ud56d\uc5d0 \ub300\uc751\ud558\uba70, \uace0\uac1d \uc120\ud638\uc5d0 \ub530\ub77c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><u>\ucd94\ucc9c \uc2dc\uc2a4\ud15c<\/u>: AI \uae30\ubc18 \ucd94\ucc9c \uc2dc\uc2a4\ud15c\uc740 \uace0\uac1d \ud589\ub3d9, \uad6c\ub9e4 \ub0b4\uc5ed \ubc0f \uc120\ud638\ub3c4\ub97c \ubd84\uc11d\ud558\uc5ec \uac1c\uc778\ud654\ub41c \uc81c\ud488 \ub610\ub294 \ucf58\ud150\uce20 \ucd94\ucc9c\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uac1c\ubcc4 \uace0\uac1d\uc758 \uc120\ud638\ub97c \ud30c\uc545\ud568\uc73c\ub85c\uc368 \uad50\ucc28 \ud310\ub9e4 \ubc0f \uc0c1\ud5a5 \ud310\ub9e4 \uae30\ud68c\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><u>\uc608\uce21 \ubd84\uc11d<\/u>: AI \uae30\ubc18 \uc608\uce21 \ubd84\uc11d\uc740 \uace0\uac1d \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d, \ud589\ub3d9 \ud328\ud134 \ubc0f \uc7a0\uc7ac\uc801 \ubb38\uc81c\ub97c \uc608\uce21\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \uc6b0\ub824\ub97c \uc120\uc81c\uc801\uc73c\ub85c \ud574\uacb0\ud558\uace0, \uc790\uc6d0 \ud560\ub2f9\uc744 \ucd5c\uc801\ud654\ud558\uba70, \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc744 \uac1c\uc778\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><u>\uc140\ud504 \uc11c\ube44\uc2a4 \uc194\ub8e8\uc158<\/u>: \uc9c0\uc2dd \ubca0\uc774\uc2a4\ub098 FAQ\uc640 \uac19\uc740 AI \uae30\ubc18 <a href=\"https:\/\/www.salesforce.com\/resources\/articles\/what-is-self-service\/\" target=\"_blank\" rel=\"noopener\">\uc140\ud504 \uc11c\ube44\uc2a4<\/a> \uc194\ub8e8\uc158\uc740 \uc790\uc5f0\uc5b4 \ucc98\ub9ac \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc9c8\ubb38\uc744 \uc774\ud574\ud558\uace0 \uad00\ub828 \uc815\ubcf4\ub098 \ubb38\uc81c \ud574\uacb0 \uc870\uce58\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc6d0\uc740 \uc0ac\ub78c\uc758 \ub3c4\uc6c0 \uc5c6\uc774\ub3c4 \uc2e0\uc18d\ud558\uac8c \ub2f5\ubcc0\uc744 \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><u>\uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305<\/u>: AI \uae30\ubc18 \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305 \uc2dc\uc2a4\ud15c\uc740 \uc218\uc2e0\ub418\ub294 \uace0\uac1d \ubb38\uc758\ub97c \ubd84\uc11d\ud558\uc5ec \uad00\ub828\uc131\uc774 \uac00\uc7a5 \ub192\uc740 \uacbd\ud5d8\uc774\ub098 \uc9c0\uc2dd\uc744 \ubcf4\uc720\ud55c \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790 \ub610\ub294 \ubd80\uc11c\ub85c \ub77c\uc6b0\ud305\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc740 \uc694\uad6c \uc0ac\ud56d\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ud574\uacb0\ud560 \uc218 \uc788\ub294 \ub2f4\ub2f9\uc790\uc640 \uc5f0\uacb0\ub429\ub2c8\ub2e4.<\/li>\n<\/ol>\n<h2 id=\"how-to-use\">\uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\ub294 \ubc29\ubc95<\/h2>\n<p>\ub2e4\uc74c\uc740 AI\ub97c \ud1b5\ud574 \uc870\uc9c1\uc774 \uace0\uac1d\uc5d0\uac8c \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uba87 \uac00\uc9c0 \ubc29\ubc95\uc785\ub2c8\ub2e4.<\/p>\n<p><u>\uc11c\ube44\uc2a4 \ubb38\uc758\uc5d0 \ub300\ud55c \uac1c\uc778\ud654\ub41c \ub2f5\ubcc0\uc744 \ube60\ub974\uac8c \uc0dd\uc131\ud569\ub2c8\ub2e4.<\/u> \uc774 \uae30\uc220\uc740 \uc0c1\ub2f4\uc6d0\uc774 \uac1c\uc778\ud654\ub41c \ud504\ub86c\ud504\ud2b8\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \uad00\ub828 \uc9c8\ubb38\uc5d0 \uc751\ub2f5\ud558\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4. AI\ub294 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uad00\ub828 \uace0\uac1d \ub370\uc774\ud130, \uc9c0\uc2dd \ubb38\uc11c \ub610\ub294 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ud0c0\uc0ac \ub370\uc774\ud130 \uc18c\uc2a4\ub97c \uae30\ubc18\uc73c\ub85c \uc774\ub7ec\ud55c \uc751\ub2f5\uc744 \uc0dd\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><u>\uc5c5\ubb34 \uc694\uc57d \ubc0f \ubaa8\ubc14\uc77c \uc5c5\ubb34 \ube0c\ub9ac\ud551\uc744 \uc791\uc131\ud569\ub2c8\ub2e4.<\/u> \uace0\uac1d \uc11c\ube44\uc2a4 AI\ub294 \ub9ce\uc740 \uc2dc\uac04\uc774 \uc18c\uc694\ub418\uc9c0\ub9cc \uc0ac\ub840 \ub370\uc774\ud130 \ubc0f \ub0b4\uc5ed\uc744 \uae30\ubc18\uc73c\ub85c \ub9c8\ubb34\ub9ac \uc694\uc57d\uc744 \uc791\uc131\ud558\ub294 \uc911\uc694\ud55c \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uc5ec \uc0c1\ub2f4\uc6d0\uc758 \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\uc2dc\ucf1c \uc90d\ub2c8\ub2e4. \uc774 \uae30\ub2a5\uc740 \ud604\uc7a5\uc5d0\uc11c \ud2b9\ud788 \uc720\uc6a9\ud569\ub2c8\ub2e4. \uad00\ub828\uc131\uc774 \uac00\uc7a5 \ub192\uc740 \ub370\uc774\ud130\ub97c \uc694\uc57d\ud558\uc5ec \uc791\uc5c5\uc744 \uc2dc\uc791\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \uc77c\uc120 \uc791\uc5c5\uc790\uc758 \uc2dc\uac04\uc744 \uc808\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><u>\ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc9c0\uc2dd\uc744 \ubcf4\uc874\ud558\uace0 \uacf5\uc720\ud569\ub2c8\ub2e4.<\/u> \uc0dd\uc131\ud615 AI \ud234\uc744 \uc11c\ube44\uc2a4 \ucf58\uc194\uc5d0 \uc5f0\uacb0\ud558\uc5ec \ub300\ud654 \uc815\ubcf4\uc640 CRM \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uc9c0\uc2dd \ubca0\uc774\uc2a4 \ubb38\uc11c\uc758 \ucd08\uc548\uc744 \uc791\uc131\ud558\uace0 \uc219\ub828\ub41c \uc0c1\ub2f4\uc6d0\uc774 \uac80\ud1a0\ud560 \uc218 \uc788\ub3c4\ub85d \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0 \uae30\uc0ac\ub97c \ubcf4\ub2e4 \uc2e0\uc18d\ud558\uac8c \uac8c\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucd94\uac00 \ubcf4\ub108\uc2a4: \uc774\ub7ec\ud55c \uc9c0\uc2dd \ubca0\uc774\uc2a4 \ubb38\uc11c\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \uc140\ud504 \uc11c\ube44\uc2a4 \ud3ec\ud138\uc5d0\uc11c \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\uc744 \uc9c1\uc811 \ucc3e\uc744 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><u>\ub2f5\ubcc0 \uac80\uc0c9<\/u>: \uc0c1\ub2f4\uc6d0\uc774\ub098 \uace0\uac1d\uc774 \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\uc744 \ucc3e\uc744 \ub54c \uace0\uac1d \uc11c\ube44\uc2a4 AI\uac00 \uc9c0\uc2dd \ubca0\uc774\uc2a4\uc5d0\uc11c \uc0dd\uc131\ub41c \ub2f5\ubcc0\uc744 \uac80\uc0c9 \ud398\uc774\uc9c0\uc5d0 \ubc14\ub85c \ud45c\uc2dc\ud558\uc5ec \ubaa8\ub4e0 \uc0ac\ub78c\uc758 \uc2dc\uac04\uc744 \uc808\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2 id=\"implementing\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c AI\ub97c \uad6c\ud604\ud560 \ub54c \uace0\ub824\ud574\uc57c \ud560 3\uac00\uc9c0 \uc0ac\ud56d<\/h2>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c AI\uac00 \uc81c\uacf5\ud558\ub294 \uc774\uc810\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 \uc774 \uae30\uc220\uc774 \ub3c4\uc785\ub418\uae30\uae4c\uc9c0\ub294 \uc0c1\ub2f9\ud55c \uc2dc\uac04\uc774 \uc18c\uc694\ub420 \uac83\uc73c\ub85c \ubcf4\uc785\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-service\/\" target=\"_blank\" rel=\"noopener\">\ucd5c\uadfc \uc870\uc0ac<\/a>\uc5d0 \ub530\ub974\uba74 \uc11c\ube44\uc2a4 \uc758\uc0ac\uacb0\uc815\uad8c\uc790 \uc911 \uc808\ubc18 \ubbf8\ub9cc(45%)\ub9cc\uc774 AI\ub97c \uc0ac\uc6a9\ud558\uace0 \uc788\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uc870\uc9c1\uc774 \uc774 \uae30\uc220\uc744 \ub3c4\uc785\ud558\ub294 \ub370 \uc788\uc5b4\uc11c \uc5b4\ub5a4 \uc5b4\ub824\uc6c0\uc774 \uc788\ub294 \uac78\uae4c\uc694?<\/p>\n<p>1. \uc778\ub825\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5: AI, \ud2b9\ud788 \uc0dd\uc131\ud615 AI\uac00 \uc0c8\ub85c\uc6b4 \ubd84\uc57c\uc778 \ub9cc\ud07c \uc11c\ube44\uc2a4 \ub9ac\ub354\ub4e4\uc774 \uae30\uc220 \uaca9\ucc28\ub85c \uc778\ud574 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-research\/\" target=\"_blank\" rel=\"noopener\">\ub9ac\ub354\uc758 66%<\/a>\ub294 \uc790\uc2e0\uc758 \ud300\uc774 AI\ub97c \ub2e4\ub8e8\ub294 \ub370 \ud544\uc694\ud55c \uae30\uc220\uc744 \uac16\ucd94\uc9c0 \ubabb\ud588\ub2e4\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4. \ub9c8\ucc2c\uac00\uc9c0\ub85c \uc11c\ube44\uc2a4 \uc804\ubb38\uac00\ub4e4\ub3c4 <a href=\"https:\/\/www.bbc.com\/worklife\/article\/20230418-ai-anxiety-artificial-intelligence-replace-jobs\" target=\"_blank\" rel=\"noopener\">AI\uac00 \uc790\uc2e0\uc758 \uc77c\uc790\ub9ac\ub97c \ube7c\uc557\uc744 \uc218 \uc788\ub2e4<\/a>\ub294 \uc6b0\ub824\ub85c \uc778\ud574 \uae30\uc220 \ub3c4\uc785\uc5d0 \ub300\ud574 \ubd88\uc548\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \uc870\uc9c1\uc5d0 AI\ub97c \ub3c4\uc785\ud560 \ub54c\ub294 \ud300\uc774 \ub354 \ub9ce\uc740 \uc131\uacfc\ub97c \ub0b4\ub294 \ub370 AI\uac00 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub294\uc9c0 \uc54c\ub9ac\uace0 \uace0\uac1d\uc5d0\uac8c \uba4b\uc9c4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574\uc11c\ub294 \uc5ec\uc804\ud788 \uc0ac\ub78c\uc758 \uae30\uc220\uc774 \ud544\uc694\ud558\ub2e4\ub294 \uc810\uc744 \uc18c\ud1b5\ud558\uc138\uc694.<\/p>\n<p>2. \uc2e0\ub8b0 \ubc0f \uc548\uc815\uc131 \ubb38\uc81c: AI \uae30\uc220\uc740 \ube60\ub974\uac8c \ubc1c\uc804\ud558\uace0 \uc788\uc9c0\ub9cc \uc644\ubcbd\ud55c \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \uc6b0\uc120, \ub300\ubd80\ubd84\uc758 <a href=\"https:\/\/www.salesforce.com\/kr\/hub\/crm\/generative-ai-glossary\/\" target=\"_blank\" rel=\"noopener\">\uc5b8\uc5b4 \ud559\uc2b5 \ubaa8\ub378<\/a>\uc740 \uac70\uc758 2\ub144\uc774 \uc9c0\ub09c \ub370\uc774\ud130\ub85c \ud559\uc2b5\ub429\ub2c8\ub2e4. \ub9c8\ucc2c\uac00\uc9c0\ub85c, \ubcf5\uc7a1\ud55c \uace0\uac1d \uc9c8\ubb38\uc744 \ud30c\uc545\ud558\uace0 \ud574\uacb0\ud558\uac70\ub098 \ubbfc\uac10\ud55c \uc815\ubcf4\ub97c \ucc98\ub9ac\ud558\ub294 \ub370 \uc788\uc5b4 AI \uc2dc\uc2a4\ud15c\uc758 \uc815\ud655\uc131\uc5d0 \ub300\ud55c \uc6b0\ub824\uac00 \uc788\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\uc640 \uc2e0\ub8b0\uc5d0 \ub300\ud55c \uc6b0\ub824\ub294 \uc2ec\uac01\ud558\uac8c \ubc1b\uc544\ub4e4\uc5ec\uc57c \ud558\uba70, \uc774\ub7ec\ud55c \uc6b0\ub824\ub294 \ube44\uc988\ub2c8\uc2a4 \ubc0f \uace0\uac1d \ub370\uc774\ud130\ub97c \uc548\uc804\ud558\uac8c \ubcf4\ud638\ud558\uae30 \uc704\ud574 \uc2e0\uc911\ud558\uac8c \uad00\ub9ac\ud574\uc57c \ud569\ub2c8\ub2e4. \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 CRM \ub370\uc774\ud130\uc640 \uc9c0\uc2dd \uae30\ubc18\uc744 \ubc14\ud0d5\uc73c\ub85c AI\uc6a9 \ub370\uc774\ud130\ub97c \uc6b4\uc6a9\ud558\uba74 \uc774 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>3. \ud22c\uc790 \ubc0f \uad6c\ud604: \uc790\uccb4 AI\ub97c \uac1c\ubc1c\ud558\uac70\ub098 AI \ud234\uc758 \ub3c4\uc785 \uc5ec\ubd80\uc5d0 \ub530\ub77c \uae30\uc220 \uc778\ud504\ub77c\uc640 \uad50\uc721\uc5d0 \uc0c1\ub2f9\ud55c \ud22c\uc790\uac00 \uc694\uad6c\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\uae30\uc5c5\uc774\ub098 \uc790\uc6d0\uc774 \uc81c\ud55c\ub41c \uc870\uc9c1\uc740 AI \uad6c\ud604\uc5d0 \ud544\uc694\ud55c \uc790\uae08\uc744 \ub9c8\ub828\ud558\uae30 \uc5b4\ub835\uac70\ub098 \uc774\ub7ec\ud55c \uc2dc\uc2a4\ud15c\uc744 \ubc30\ud3ec\ud558\uace0 \uc720\uc9c0 \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \uae30\uc220 \uc804\ubb38\uc131\uc774 \ubd80\uc871\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2 id=\"future\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c AI\uc758 \ubbf8\ub798<\/h2>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc758 AI\uac00 \ube60\ub974\uac8c \ubc1c\uc804\ud558\uba74\uc11c \ub354 \ub9ce\uc740 \uc0ac\uc6a9 \uc0ac\ub840\uc5d0 \uacc4\uc18d\ud574\uc11c \uad00\uc2ec\uc774 \uc3e0\ub9b4 \uac83\uc785\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc0dd\uc131\ud615 AI\ub294 \uace0\uac1d \uc13c\ud130\uc5d0\uc11c \ud604\uc7a5\uc73c\ub85c \uc774\ub3d9\ud560 \uac83\uc785\ub2c8\ub2e4. \uc77c\uc120 <a href=\"https:\/\/www.salesforce.com\/form\/service-cloud\/field-service-trends\" target=\"_blank\" rel=\"noopener\">\ud604\uc7a5 \uc11c\ube44\uc2a4 \ud300<\/a>\uc740 \uc774 \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc5c5\ubb34\uc5d0 \uc801\ud569\ud55c \uace0\uac1d, \uc790\uc0b0 \ubc0f \uc11c\ube44\uc2a4 \uc774\ub825 \ub370\uc774\ud130\ub97c \ubbf8\ub9ac \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc7a5 \uc11c\ube44\uc2a4 \ud300\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 AI\ub97c \uc774\uc6a9\ud55c \uc790\ub3d9\ud654\ub41c \uc791\uc5c5 \uc694\uc57d\uc774\ub098 \uc9c0\uc2dd \ubb38\uc11c \ub4f1\uc744 \ud1b5\ud574 \uc77c\uc0c1\uc801\uc778 \uc5c5\ubb34\uc758 \ubd80\ub2f4\uc744 \ub354 \ub9ce\uc774 \ub35c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2 id=\"get-started\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c AI\ub97c \uc2dc\uc791\ud558\ub294 \ubc29\ubc95<\/h2>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc758 AI\ub294 \uc774\ud574\ud558\uac70\ub098 \uad6c\ud604\ud558\uae30\uac00 \uc5b4\ub835\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uccab \ubc88\uc9f8 \ub2e8\uacc4\ub294 \uc774 \uae30\uc220\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc5b4\ub5a4 \uc774\uc810\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294\uc9c0 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.salesforce.com\/kr\/products\/service-cloud\/overview\" target=\"_blank\" rel=\"noopener\">\uc0dd\uc131\ud615 AI<\/a>\uac00 \uc5b4\ub5bb\uac8c \ubaa8\ub4e0 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc778\ud654\ud558\uace0 \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294\uc9c0 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\ub294 \uac83\ubd80\ud130 \uc2dc\uc791\ud558\uc138\uc694. \uadf8\ub9ac\uace0 \ub098\uc11c \uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c AI\ub97c \ucd5c\ub300\ud55c \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \ud655\uc778\ud558\uc138\uc694.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc989\uc2dc \uac04\uc18c\ud654\ud569\ub2c8\ub2e4. \ucc57\ubd07\uc740 \uc77c\ubc18\uc801\uc778 \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\ubcc0 \uc81c\uacf5, \uc9c0\uc2dd \ubca0\uc774\uc2a4 \ubb38\uc11c \uc81c\uacf5\uc744 \ube44\ub86f\ud55c \ub2e4\uc591\ud55c \uae30\ub2a5\uc744 \ud1b5\ud574 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. 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