{"id":5488,"date":"2026-08-24T16:12:54","date_gmt":"2026-08-24T07:12:54","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=5488"},"modified":"2026-08-24T16:13:26","modified_gmt":"2026-08-24T07:13:26","slug":"ai-transformation-guide","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/ai-transformation-guide\/","title":{"rendered":"AX \uc804\ud658 \uc2e4\uc804 \uac00\uc774\ub4dc: \ubd80\uc11c\ubcc4 AI \uc5d0\uc774\uc804\ud2b8 \ud65c\uc6a9\uacfc \uc131\uacfc \uce21\uc815"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewbox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientunits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li>AI \ud30c\uc77c\ub7ff\uc5d0 \uc218\ubc31\uc5b5\uc744 \ud22c\uc790\ud574\ub3c4 \uc2e4\uc81c \uc7ac\ubb34 \uc131\uacfc\ub97c \ub0b8 \uae30\uc5c5\uc740 \uc18c\uc218\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4. AX \uc804\ud658 \ubc0f AX \ud601\uc2e0\uc758 \uc131\ud328\ub294 \uae30\uc220\uc774 \uc544\ub2c8\ub77c \uc62c\ubc14\ub978 Use Case \uc120\ud0dd\uc5d0\uc11c \uac08\ub9bd\ub2c8\ub2e4.<\/li>\n\n\n\n<li>AX \uc804\ud658\uc740 \uc138\uc77c\uc988\u00b7\uc11c\ube44\uc2a4\u00b7\ub9c8\ucf00\ud305 \uc5b4\ub514\uc11c\ub098 \uc2dc\uc791\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8, \ubd80\uc11c\ub9c8\ub2e4 AI \uc5d0\uc774\uc804\ud2b8\uac00 \ub9e1\uae30\uc5d0 \uc801\ud569\ud55c \uc5c5\ubb34\uc758 \uae30\uc900\uc774 \ub2e4\ub985\ub2c8\ub2e4.<\/li>\n\n\n\n<li>\ub3c4\uc785 \uc804\uc5d0 SMART \uae30\uc900\uc73c\ub85c KPI\ub97c \uba3c\uc800 \uc815\uc758\ud574\uc57c \ud569\ub2c8\ub2e4. \ucc98\uc74c \ud569\uc758\ud55c \uc131\uacfc \uc9c0\ud45c\uac00 \uc870\uc9c1 \uc804\uccb4\uc758 \uacf5\ud1b5 \uc5b8\uc5b4\uac00 \ub429\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<p class=\"wp-block-paragraph\">\uc9c0\ub09c \uba87 \ub144\uac04 \ub9ce\uc740 \uae30\uc5c5\uc774 AI \ud30c\uc77c\ub7ff\uc744 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4. \uacb0\uacfc\ub294 \uae30\ub300\uc640 \ub2ec\ub790\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MIT\uac00 150\uac74\uc758 \uacbd\uc601\uc778 \uc778\ud130\ubdf0, 350\uba85\uc758 \uc9c1\uc6d0 \uc124\ubb38, 300\uac74 \uc774\uc0c1\uc758 AI \ub3c4\uc785 \uc0ac\ub840\ub97c \ubd84\uc11d\ud55c \uacb0\uacfc, \uae30\uc5c5\ub4e4\uc774 AI \ud30c\uc77c\ub7ff\uc5d0 \ub9c9\ub300\ud55c \ud22c\uc790\ub97c \uc3df\uc558\uc9c0\ub9cc<a href=\"https:\/\/www.salesforce.com\/kr\/blog\/ai-transformation-ax\/\"> \uc2e4\uc81c \uc7ac\ubb34 \uc131\uacfc\ub97c \uac70\ub454 \uacf3\uc740 5%\uc5d0 \ubd88\uacfc<\/a>\ud588\uc2b5\ub2c8\ub2e4. \ubc18\uba74 \ub9e5\ud0a8\uc9c0(McKinsey) 2025\ub144 \uc870\uc0ac\uc5d0\uc11c \uac00\uc7a5 \ub192\uc740 \uc218\uc775\uc744 \ub0b8 \uae30\uc5c5\ub4e4\uc740 \ud6a8\uc728\ud654\uc5d0 \uadf8\uce58\uc9c0 \uc54a\uace0 \ud601\uc2e0\uacfc \uc131\uc7a5\uc5d0\ub3c4 AI\ub97c \uc801\uadf9 \ud65c\uc6a9\ud588\ub2e4\ub294 \ucc28\uc774\uac00 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc720\ub294 \ud558\ub098\uc785\ub2c8\ub2e4. \uae30\uc220\uc774 \uc544\ub2c8\ub77c \uc804\ub7b5\uc774 \ubb38\uc81c\uc600\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AX \uc804\ud658(AI Transformation)\uc774 \ub2e8\uc21c\ud55c AI \ub3c4\uc785\uacfc \ub2e4\ub978 \uc774\uc720, \uadf8\ub9ac\uace0 \uc2e4\uc81c\ub85c \uc5b4\ub290 \ubd80\uc11c\uc5d0\uc11c \ubb34\uc5c7\ubd80\ud130 \uc2dc\uc791\ud574\uc57c \uc131\uacfc\uac00 \ub098\uc624\ub294\uc9c0 \uc815\ub9ac\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div class=\"layout-three wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>AI \ub3c4\uc785 \uae30\uc5c5\uc758 95%\uac00 \uc131\uacfc\ub97c \ubabb\ub0b4\ub294 \uc774\uc720, \uc54c\uace0 \uacc4\uc2e0\uac00\uc694?<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Harvard Business Review \u00d7 \uc138\uc77c\uc988\ud3ec\uc2a4(Salesforce)\uac00 \uc815\ub9ac\ud55c \uc0b0\uc5c5\ubcc4 AI \uc5d0\uc774\uc804\ud2b8 \uc804\ub7b5\uacfc \uc2e4\ud589 \uccb4\ud06c\ub9ac\uc2a4\ud2b8\ub97c eBook\uc5d0\uc11c \ud655\uc778\ud558\uc138\uc694.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/kr\/form\/pdf\/ai-agent-industry-ebook\/\">\ub2e4\uc6b4\ub85c\ub4dc<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-three.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-three.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\n\t<\/div>\n\n\n\n<h2 id=\"h-ax-\uc804\ud658\uc774\ub780\" class=\"wp-block-heading has-background\" style=\"background:linear-gradient(135deg,rgb(0,179,255) 1%,rgb(144,208,254) 31%,rgb(234,245,254) 64%,rgb(254,240,243) 82%)\">AX \uc804\ud658\uc774\ub780?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AX \uc804\ud658, \uc989 AX \ud601\uc2e0\uc740 <a href=\"https:\/\/www.salesforce.com\/kr\/agentforce\/ai-agents\/\">AI \uc5d0\uc774\uc804\ud2b8<\/a>\ub97c \uae30\ubc18\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601 \ubc29\uc2dd\uacfc \uace0\uac1d \uacbd\ud5d8 \uc790\uccb4\ub97c \ud601\uc2e0\ud558\ub294 \uc804\ub7b5\uc785\ub2c8\ub2e4. AI\ub97c \ub3c4\uad6c\ub85c \ucd94\uac00\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc2a4\uc2a4\ub85c \ud310\ub2e8\ud558\uace0 \uc2e4\ud589\ud558\ub294 <a href=\"https:\/\/www.salesforce.com\/kr\/blog\/what-is-digital-labor\/\">\ub514\uc9c0\ud138 \uc778\ub825(Digital Labor)<\/a>\uc73c\ub85c \ubcf4\uace0 \uc870\uc9c1\uc744 \uc7ac\uc124\uacc4\ud558\ub294 \uac83\uc774 \ud575\uc2ec\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DX(Digital Transformation, \ub514\uc9c0\ud138 \uc804\ud658)\uac00 &#8220;AI \uae30\uc220\uc744 \uc5b4\ub514\uc5d0 \uc801\uc6a9\ud560\uae4c&#8221;\ub97c \ubb3b\ub294\ub2e4\uba74, AX \uc804\ud658\uc740 &#8220;AI \uc5d0\uc774\uc804\ud2b8\uc640 \ubb34\uc5c7\uc744 \ud568\uaed8 \uc774\ub8f0\uae4c&#8221;\ub97c \ubb3b\uc2b5\ub2c8\ub2e4. \uc774 \uc9c8\ubb38\uc774 \ub2ec\ub77c\uc9c0\uba74 \ub3c4\uc785 \uc804\ub7b5 \uc804\uccb4\uac00 \ub2ec\ub77c\uc9d1\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><em>DX\uc640 AX\uc758 \uac1c\ub150\u00b7\ucc28\uc774\ub97c \ub354 \uc790\uc138\ud788 \ubcf4\uace0 \uc2f6\ub2e4\uba74 \u2192 <a href=\"https:\/\/www.salesforce.com\/kr\/blog\/dx-to-ax\/\">DX\uc5d0\uc11c AX\ub85c: \ub514\uc9c0\ud138 \uc804\ud658\uc744 \ub118\uc5b4 AI \uc804\ud658 \uc2dc\ub300\ub85c<\/a><\/em><\/p>\n\n\n\n<h2 id=\"h-ax-\uc804\ud658-\ubb34\uc5c7\ubd80\ud130-\uc2dc\uc791\ud560\uae4c-\uc88b\uc740-use-case-\ubc1c\uad74-\uae30\uc900-nbsp\" class=\"wp-block-heading has-background\" style=\"background:linear-gradient(135deg,rgb(0,179,255) 1%,rgb(144,208,254) 31%,rgb(234,245,254) 64%,rgb(254,240,243) 82%)\">AX \uc804\ud658, \ubb34\uc5c7\ubd80\ud130 \uc2dc\uc791\ud560\uae4c: \uc88b\uc740 Use Case \ubc1c\uad74 \uae30\uc900&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AX \uc804\ud658\uc5d0\uc11c \uac00\uc7a5 \uba3c\uc800 \ud574\uc57c \ud560 \uc77c\uc740 AI \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \ub9e1\uae38 \uc5c5\ubb34\ub97c \uace0\ub974\ub294 \uac83\uc785\ub2c8\ub2e4. \ub9ce\uc740 \uae30\uc5c5\uc774 \uac00\uc7a5 \ubcf5\uc7a1\ud55c \ubb38\uc81c\ubd80\ud130 AI\ub85c \ud480\ub824 \ud558\uac70\ub098, \uae30\uc220 \uc790\uccb4\uc5d0\ub9cc \uc9d1\uc911\ud558\ub2e4 \ud604\uc5c5\uc758 \uc2e4\uc81c \ubb38\uc81c\ub97c \ub193\uce69\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc218\ub9ce\uc740 <a href=\"https:\/\/www.salesforce.com\/kr\/agentforce\/\">Agentforce<\/a> \ub3c4\uc785 \uc0ac\ub840\ub97c \ud1b5\ud574 \ud655\uc778\ud55c \uc88b\uc740 Use Case\uc758 \uae30\uc900\uc740 \uc774\ub807\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a8c69a022b3a&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a8c69a022b3a\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" height=\"569\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AX-Body.png?w=1024\" alt=\"AI \uc5d0\uc774\uc804\ud2b8 \uae30\ubc18 AX \ud601\uc2e0\uacfc AX \uc804\ud658\uc744 \uc704\ud55c Best Use Case \uc120\uc815 \uae30\uc900\uc744 \ubcf4\uc5ec\uc8fc\ub294 \uc77c\ub7ec\uc2a4\ud2b8\" class=\"wp-image-5604\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AX-Body.png 1682w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AX-Body.png?w=300&amp;h=167 300w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AX-Body.png?w=768&amp;h=427 768w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AX-Body.png?w=1024&amp;h=569 1024w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AX-Body.png?w=1536&amp;h=854 1536w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AX-Body.png?w=150&amp;h=83 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 id=\"h-\uc88b\uc740-use-case\" class=\"wp-block-heading\">\uc88b\uc740 Use Case<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc2dc\uac04\uc744 \uc808\uc57d\ud558\uac70\ub098 \uc791\uc5c5 \ud488\uc9c8\uc744 \ub192\uc774\ub294 \uc5c5\ubb34<\/strong> \u2014 \ubc18\ubcf5\uc801\uc778 \ubd84\ub958, \uc694\uc57d, \ubc30\uc815 \ub4f1<\/li>\n\n\n\n<li><strong>\ub300\ub7c9 \ucc98\ub9ac\uac00 \ud544\uc694\ud55c \uc9c0\ub8e8\ud55c \uc791\uc5c5<\/strong> \u2014 24\uc2dc\uac04 \uc778\ubc14\uc6b4\ub4dc \uc751\ub300, \ub300\uaddc\ubaa8 \ub370\uc774\ud130 \ucc98\ub9ac<\/li>\n\n\n\n<li><strong>\uc0ac\ub78c\uc774 \uad6c\uc870\ud654\ub41c \ub370\uc774\ud130\ub97c \uc77c\uc77c\uc774 \uc785\ub825\ud574\uc57c \ud558\ub294 \uc5c5\ubb34<\/strong> \u2014 \ubcf4\uace0\uc11c \uc0dd\uc131, \uace0\uac1d \ud504\ub85c\ud544 \uac31\uc2e0<\/li>\n\n\n\n<li><strong>\uc724\ub9ac\u00b7\ubc95\ub960 \uc900\uc218\uac00 \uac00\ub2a5\ud55c \ubc94\uc704\uc758 \uc5c5\ubb34<\/strong> \u2014 \uac00\ub4dc\ub808\uc77c\uc744 \uc124\uc815\ud560 \uc218 \uc788\ub294 \uba85\ud655\ud55c \uc5c5\ubb34<\/li>\n<\/ul>\n\n\n\n<h3 id=\"h-\ud53c\ud574\uc57c-\ud560-use-case\" class=\"wp-block-heading\">\ud53c\ud574\uc57c \ud560 Use Case<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uae30\uc874 \uc790\ub3d9\ud654 \ubc29\uc2dd\uc73c\ub85c \uc774\ubbf8 \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \ubb38\uc81c<\/li>\n\n\n\n<li>\ub370\uc774\ud130\uac00 \uc544\uc9c1 \uc900\ube44\ub418\uc9c0 \uc54a\uc740 \uc601\uc5ed<\/li>\n\n\n\n<li>\uac10\uc131 \uc9c0\ub2a5\uacfc \uc778\uac04 \ud310\ub2e8\uc774 \ubc18\ub4dc\uc2dc \ud544\uc694\ud55c \uc5c5\ubb34<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\uc2dc\uc791\uc740 \uc791\uc544\ub3c4 \ub429\ub2c8\ub2e4. \uce21\uc815 \uac00\ub2a5\ud55c \uc791\uc740 \uc5c5\ubb34\uc5d0\uc11c \ud6a8\uacfc\ub97c \uac80\uc99d\ud558\uace0, \uc131\uacfc\uac00 \ud655\uc778\ub41c \ub4a4 \uc5ed\ud560\uc744 \ub113\ud788\ub294 \uac83\uc774 AX \uc804\ud658\uc758 \ud575\uc2ec \ud328\ud134\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc2e4\uc81c \ud604\uc7a5\uc5d0\uc11c AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc5b4\ub5a4 \uc5c5\ubb34\ub97c \ub9e1\uace0, \ubb34\uc5c7\uc744 \ubc14\uafe8\uc744\uae4c\uc694?<\/p>\n\n\n\n<h2 id=\"h-ax-\uc804\ud658-\uc0ac\ub840-\uc11c\ube44\uc2a4-\ub9c8\ucf00\ud305-\uc601\uc5c5\uc774-\ub2ec\ub77c\uc9c4-\ubc29\ubc95\" class=\"wp-block-heading has-background\" style=\"background:linear-gradient(135deg,rgb(0,179,255) 1%,rgb(144,208,254) 31%,rgb(234,245,254) 64%,rgb(254,240,243) 82%)\">AX \uc804\ud658 \uc0ac\ub840: \uc11c\ube44\uc2a4\u00b7\ub9c8\ucf00\ud305\u00b7\uc601\uc5c5\uc774 \ub2ec\ub77c\uc9c4 \ubc29\ubc95<\/h2>\n\n\n\n<h3 id=\"h-\uc11c\ube44\uc2a4-\ud6c4\uc9c0\ucbd4-fujitsu\" class=\"wp-block-heading\"><strong>\uc11c\ube44\uc2a4 \u2014 \ud6c4\uc9c0\ucbd4(Fujitsu)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\uc11c\ube44\uc2a4 \ud300\uc5d0\uc11c AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc2e4\uc81c\ub85c \ubc14\uafb8\ub294 \uc5c5\ubb34\ub294 \uc138 \uac00\uc9c0\uc785\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc790\uccb4 \uace0\uac1d \uc9c0\uc6d0\uc5d0 Agentforce\ub97c \ub3c4\uc785\ud574 \ud55c \uc8fc 69,000\uac74 \uc774\uc0c1\uc758 \ubb38\uc758 \uc911 55%\ub97c AI\ub85c \uc790\uc728 \ud574\uacb0\ud55c \uac83\ub3c4 \uc774 \uc138 \uac00\uc9c0 \ubcc0\ud654 \ub355\ubd84\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc751\ub300 \uad6c\uc870 \uc7ac\ud3b8<\/strong>: AI\uac00 \ud574\uacb0\ud558\uc9c0 \ubabb\ud55c \ubb38\uc758\ub9cc \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc778\uacc4\ub429\ub2c8\ub2e4. \uc774\ub54c \ub300\ud654 \ub0b4\uc5ed\uacfc \ubb38\uc758 \uce74\ud14c\uace0\ub9ac\uac00 \ud568\uaed8 \uc804\ub2ec\ub418\uae30 \ub54c\ubb38\uc5d0, \uace0\uac1d\uc774 \uac19\uc740 \uc124\uba85\uc744 \ubc18\ubcf5\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ucc98\ub9ac \uc6a9\ub7c9 \uc790\ub3d9 \ud655\uc7a5<\/strong>: \ubb38\uc758\ub7c9\uc774 \uae09\uc99d\ud574\ub3c4 \uc778\ub825\uc744 \ub298\ub9ac\uc9c0 \uc54a\uace0 AI \uc5d0\uc774\uc804\ud2b8\uac00 \ud761\uc218\ud569\ub2c8\ub2e4. \uc131\uc218\uae30\ub098 \uc57c\uac04\uc5d0\ub3c4 \uc751\ub300 \uacf5\ubc31\uc774 \uc0dd\uae30\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc9c0\uc2dd \ubb38\uc11c \uc120\uc21c\ud658<\/strong>: \uc0c1\ub2f4\uc774 \ub05d\ub098\uba74 \ubb38\uc758 \ub0b4\uc6a9\uc774 \uce74\ud14c\uace0\ub9ac\ubcc4 \uc9c0\uc2dd \ubb38\uc11c\ub85c \uc790\ub3d9 \ucd95\uc801\ub429\ub2c8\ub2e4. \uc774 \ubb38\uc11c\uac00 \ub2e4\uc2dc AI \uc751\ub300 \ud488\uc9c8\uc744 \ub192\uc774\ub294 \ub370 \ud65c\uc6a9\ub418\uba74\uc11c, \uc2dc\uc2a4\ud15c\uc774 \uc4f0\uc77c\uc218\ub85d \ub611\ub611\ud574\uc9c0\ub294 \uad6c\uc870\uac00 \ub9cc\ub4e4\uc5b4\uc9d1\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\uae00\ub85c\ubc8c IT \uae30\uc5c5 \ud6c4\uc9c0\ucbd4\ub294 <a href=\"https:\/\/www.salesforce.com\/kr\/agentforce\/\">Agentforce<\/a>\ub85c \uc774 \uad6c\uc870\ub97c \uc2e4\uc804\uc5d0 \uc801\uc6a9\ud588\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0\uc744 \ucd94\uac00\ub85c \uace0\uc6a9\ud558\uc9c0 \uc54a\uace0\ub3c4 120% \uc99d\uac00\ud55c \uace0\uac1d \ubb38\uc758\ub97c \ucc98\ub9ac\ud588\uace0, \uc0ac\ub840 \ucd94\uc801 \uc2dc\uac04 10% \ub2e8\ucd95, \uc804\uccb4 \ubb38\uc758\uc758 15% \uc790\uc728 \ud574\uacb0\uc744 \ubaa9\ud45c\ub85c \ub2e8\uacc4\uc801\uc73c\ub85c \ud655\uc7a5 \uc911\uc785\ub2c8\ub2e4. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.salesforce.com\/kr\/customer-stories\/fujitsu\/\"><em>\ud6c4\uc9c0\ucbd4 \uc0ac\ub840 \uc804\uccb4 \ubcf4\uae30<\/em><\/a><\/p>\n\n\n\n<h3 id=\"h-\ub9c8\ucf00\ud305-\ub300\uc0c1\uc6f0\ub77c\uc774\ud504\" class=\"wp-block-heading\"><strong><strong>\ub9c8\ucf00\ud305 \u2014 \ub300\uc0c1\uc6f0\ub77c\uc774\ud504<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\ub9c8\ucf00\ud305 AX \uc804\ud658\uc758 \ud575\uc2ec\uc740 \uae30\ud68d\u00b7\uc138\uadf8\uba3c\ud305\u00b7\uc81c\uc791\u00b7\ubc1c\uc1a1\u00b7\uc131\uacfc \uce21\uc815, \ub2e4\uc12f \ub2e8\uacc4\ub97c \ud558\ub098\uc758 \ud750\ub984\uc73c\ub85c \uc5f0\uacb0\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ub9c8\ucf00\ud130\uac00 \uc9d1\uc911\ud560 \uac83\uc740 \uc804\ub7b5\uacfc \ud06c\ub9ac\uc5d0\uc774\ud2f0\ube0c, \uc2e4\ud589\uacfc \ucd5c\uc801\ud654\ub294 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \ub9e1\uae30\ub294 \ubc29\uc2dd\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc138\uadf8\uba3c\ud2b8 \uc790\ub3d9 \uad6c\uc131<\/strong>: \uc790\uc5f0\uc5b4\ub85c \ud0c0\uae43 \uc870\uac74\uc744 \uc785\ub825\ud558\uba74 \ud3ec\ud568\u00b7\uc81c\uc678\u00b7\uc6b0\uc120\uc21c\uc704 \uae30\uc900\uc774 \ubc18\uc601\ub41c \uc138\ubc00\ud55c \uc138\uadf8\uba3c\ud2b8\uac00 \ub9cc\ub4e4\uc5b4\uc9d1\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uba40\ud2f0\ucc44\ub110 \ub3d9\uc2dc \ubc1c\uc1a1<\/strong>: \uc774\uba54\uc77c, \uce74\uce74\uc624\ud1a1 \ub4f1 \ubcf4\uc720 \ucc44\ub110 \uc804\uccb4\ub85c \ucea0\ud398\uc778\uc744 \ubc1c\uc1a1\ud569\ub2c8\ub2e4. \ucc44\ub110\ub9c8\ub2e4 \ub530\ub85c \uc791\uc5c5\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc131\uacfc \uc989\uc2dc \ud655\uc778<\/strong>: \ubc1c\uc1a1 \ud6c4 \ucea0\ud398\uc778 \uc131\uacfc\uac00 \ub300\uc2dc\ubcf4\ub4dc\ub85c \uc2e4\uc2dc\uac04 \uc2dc\uac01\ud654\ub429\ub2c8\ub2e4. \ub2e4\uc74c \ucea0\ud398\uc778 \ubc29\ud5a5\uc744 \ube60\ub974\uac8c \uacb0\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\uac74\uac15\uae30\ub2a5\uc2dd\ud488 \uae30\uc5c5 \ub300\uc0c1\uc6f0\ub77c\uc774\ud504\ub294 \uc774 \ubc29\uc2dd\uc744 \uc804\uba74 \ub3c4\uc785\ud588\uc2b5\ub2c8\ub2e4. \uad6c\ub9e4 \uc774\ub825\u00b7\uc811\uc18d \ud328\ud134\u00b7\uc0c1\ud488 \uad00\uc2ec\ub3c4\ub97c \uc870\ud569\ud55c \uc138\uadf8\uba3c\ud2b8 \ub9c8\ucf00\ud305\uc73c\ub85c \uc804\ud658\ud55c \uacb0\uacfc, \ub9c8\ucf00\ud305 \uc608\uc0b0 50% \uc808\uac10\uacfc \uc6d4 \ub9e4\ucd9c 60% \uc131\uc7a5\uc744 \ub3d9\uc2dc\uc5d0 \ub2ec\uc131\ud588\uc2b5\ub2c8\ub2e4. \ucea0\ud398\uc778 \uc81c\uc791 \uacf5\uc218\ub294 6\uc8fc\uc5d0\uc11c 3\uc77c\ub85c, \uc5f0\uac04 \uc9d1\ud589 \ud69f\uc218\ub294 8~9\ud68c\uc5d0\uc11c 100\ud68c\ub85c \ub298\uc5c8\uc2b5\ub2c8\ub2e4. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.salesforce.com\/kr\/customer-stories\/daesang-wellife\"><em>\ub300\uc0c1\uc6f0\ub77c\uc774\ud504 \uc0ac\ub840 \uc804\uccb4 \ubcf4\uae30<\/em><\/a><\/p>\n\n\n\n<h3 id=\"h-\uc601\uc5c5-\ub450\uc0b0\uc5d0\ub108\ube4c\ub9ac\ud2f0\" class=\"wp-block-heading\"><strong>\uc601\uc5c5 \u2014 \ub450\uc0b0\uc5d0\ub108\ube4c\ub9ac\ud2f0<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\uc601\uc5c5 \ud300\uc5d0\uc11c AX \uc804\ud658\uc774 \ub9cc\ub4dc\ub294 \ubcc0\ud654\ub294 &#8216;\uac1c\uc778 \uc5ed\ub7c9\uc758 \uc870\uc9c1 \uc790\uc0b0\ud654&#8217;\uc785\ub2c8\ub2e4. \ubca0\ud14c\ub791 \uc601\uc5c5\uc0ac\uc6d0\uc758 \uacbd\ud5d8\uacfc \ub178\ud558\uc6b0\uac00 <a href=\"https:\/\/www.salesforce.com\/kr\/crm\/\">CRM<\/a>\uc5d0 \uc313\uc774\uace0, AI\uac00 \uc774\ub97c \ubaa8\ub4e0 \ud300\uc6d0\uc5d0\uac8c \ub3d9\uc77c\ud558\uac8c \uc81c\uacf5\ud558\uba74 \uc815\ubcf4 \uaca9\ucc28\uac00 \uc0ac\ub77c\uc9d1\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ubc18\ubcf5 \ud589\uc815 \uc5c5\ubb34 \uc790\ub3d9\ud654<\/strong>: \ubbf8\ud305 \uc608\uc57d\u00b7\ud68c\uc758 \uae30\ub85d\u00b7\uace0\uac1d \ud504\ub85c\ud544 \uc815\ub9ac\ub97c AI\uac00 \ucc98\ub9ac\ud569\ub2c8\ub2e4. &#8220;\ub0b4\uc77c \ub9cc\ub0a0 \uace0\uac1d \ud504\ub85c\ud544 \uc815\ub9ac\ud574\uc918&#8221; \ud55c \ub9c8\ub514\ub85c \uc0c1\ub300\ubc29 \uc131\ud5a5\u00b7\uacfc\uac70 \ubbf8\ud305 \uae30\ub85d\u00b7\uc8fc\uc694 \ub300\ud654 \ud3ec\uc778\ud2b8\uac00 \uc790\ub3d9\uc73c\ub85c \uc900\ube44\ub429\ub2c8\ub2e4. \uc601\uc5c5\uc0ac\uc6d0\uc740 \uad00\uacc4 \uad6c\ucd95\uacfc \ub51c \ud074\ub85c\uc9d5\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc815\ubcf4 \ubbfc\uc8fc\ud654<\/strong>: \uacbd\uc601\uc9c4\ub9cc \uc811\uadfc\ud558\ub358 \uae00\ub85c\ubc8c \uc2dc\uc7a5 \uc778\ud154\ub9ac\uc804\uc2a4\u00b7\uacbd\uc7c1\uc0ac \ub3d9\ud5a5\u00b7\uace0\uac1d \uc774\ub825\uc744 \ubaa8\ub4e0 \uc601\uc5c5\uc0ac\uc6d0\uc774 \ub3d9\uc77c\ud558\uac8c \ud655\uc778\ud569\ub2c8\ub2e4. \uc815\ubcf4 \uaca9\ucc28\uac00 \uc904\uba74 \uc758\uc0ac\uacb0\uc815 \uc18d\ub3c4\ub3c4 \ud568\uaed8 \ube68\ub77c\uc9d1\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ud30c\uc774\ud504\ub77c\uc778 \uc2e4\uc2dc\uac04 \uc9c4\ub2e8<\/strong>: \ud604\uc7ac \uc601\uc5c5 \ucd94\uc138\ub97c \ubd84\uc11d\ud574 \ubaa9\ud45c \ub2ec\uc131 \uac00\ub2a5\uc131\uc744 \uc9c4\ub2e8\ud569\ub2c8\ub2e4. \ub2ec\uc131\uc774 \uc5b4\ub824\uc6b4 \uc0c1\ud669\uc774\ub77c\uba74 \uc0c8\ub85c\uc6b4 \uc601\uc5c5 \uae30\ud68c \uc804\ub7b5\uc744 \uc81c\uc548\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\uc218\uc870\uc6d0 \uaddc\ubaa8 \ubc1c\uc804\uc18c \uac74\uc124 \ud504\ub85c\uc81d\ud2b8\ub97c 16\uac1c \uc9c0\uc0ac\uac00 \ud568\uaed8 \uc218\uc8fc\ud558\ub294 \ub450\uc0b0\uc5d0\ub108\ube4c\ub9ac\ud2f0\ub294 \uac01 \uc9c0\uc0ac \uc601\uc5c5\uc0ac\uc6d0\uc758 \uac1c\uc778 \uacbd\ud5d8\uacfc \ub178\ud558\uc6b0\uc5d0 \uc758\uc874\ud558\ub358 \ubc29\uc2dd\uc744 \ubc14\uafe8\uc2b5\ub2c8\ub2e4. CRM \ub3c4\uc785 18\uac1c\uc6d4 \ub9cc\uc5d0 4,600\uac1c \uae30\uc5c5 \uc815\ubcf4\u00b717,000\uba85 \uc778\ubb3c \uc815\ubcf4\u00b71,600\uac1c \ud504\ub85c\uc81d\ud2b8\u00b76,800\uac74 \uc778\ud154\ub9ac\uc804\uc2a4 \ub370\uc774\ud130\uac00 \ud558\ub098\ub85c \ud1b5\ud569\ub410\uc2b5\ub2c8\ub2e4. \ucd5c\uace0 \uc784\uc6d0\ub9cc \ubc1b\ub358 \uae00\ub85c\ubc8c \uc2dc\uc7a5 \ubcf4\uace0\uc11c\ub97c \uc774\uc81c \uc804 \uc9c1\uc6d0\uc774 \uc190\ub05d\uc5d0\uc11c \ud655\uc778\ud558\uace0, AI\uac00 \ub0b4\uc77c \ubbf8\ud305 \uace0\uac1d \ud504\ub85c\ud544\uc744 \ubbf8\ub9ac \uc815\ub9ac\ud574\uc90d\ub2c8\ub2e4. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.salesforce.com\/kr\/customer-stories\/doosan-enerbility\/\"><em>\ub450\uc0b0\uc5d0\ub108\ube4c\ub9ac\ud2f0 \uc0ac\ub840 \uc804\uccb4 \ubcf4\uae30<\/em><\/a><\/p>\n\n\n\n<h2 id=\"h-ax-\uc804\ud658-\uc131\uacfc-\uc5b4\ub5bb\uac8c-\uce21\uc815\ud560\uae4c\" class=\"wp-block-heading has-background\" style=\"background:linear-gradient(135deg,rgb(0,179,255) 1%,rgb(144,208,254) 31%,rgb(234,245,254) 64%,rgb(254,240,243) 82%)\">AX \uc804\ud658 \uc131\uacfc, \uc5b4\ub5bb\uac8c \uce21\uc815\ud560\uae4c<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AI \uc5d0\uc774\uc804\ud2b8\ub97c \ub3c4\uc785\ud558\uba74 \uc131\uacfc\ub97c \uc5b4\ub5bb\uac8c \uc99d\uba85\ud560\uc9c0\uac00 \ubc14\ub85c \ub2e4\uc74c \uacfc\uc81c\uac00 \ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uae00\ub85c\ubc8c \ub9ac\uc11c\uce58 \uae30\uc5c5 \ud4e8\ucc98\ub7fc(Futurum)\uc5d0 \ub530\ub974\uba74, Agentforce\ub97c \ud1b5\ud574 AI \uc5d0\uc774\uc804\ud2b8\ub97c \uad6c\ucd95\ud55c \uae30\uc5c5\uc740 4~6\uc8fc \uc774\ub0b4\uc5d0 ROI\ub97c \ub2ec\uc131\ud588\uc2b5\ub2c8\ub2e4. \uc790\uccb4 \uad6c\ucd95\uc5d0 6~12\uac1c\uc6d4\uc774 \uac78\ub9ac\ub294 \uac83\uacfc \ube44\uad50\ud558\uba74 \ud655\uc2e4\ud788 \ube60\ub978 \uc18d\ub3c4\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud558\uc9c0\ub9cc \ub3c4\uc785\uc774 \ube60\ub97c\uc218\ub85d, KPI\ub97c \uba3c\uc800 \uc815\uc758\ud558\ub294 \uc791\uc5c5\uc774 \ub354 \uc911\uc694\ud574\uc9d1\ub2c8\ub2e4. HBR \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 AI \ub3c4\uad6c\ub97c \ub3c4\uc785\ud55c \uc9c1\uc6d0\ub4e4\uc774 \uc624\ud788\ub824 \ub354 \ube60\ub978 \uc18d\ub3c4\ub85c \ub354 \ub9ce\uc740 \uc5c5\ubb34\ub97c \ub9e1\uac8c \ub418\uc5b4 \uc778\uc9c0 \ud53c\ub85c\uc640 \ubc88\uc544\uc6c3\uc744 \uacbd\ud5d8\ud588\uc2b5\ub2c8\ub2e4. \uc808\uc57d\ud55c \uc2dc\uac04\uc744 \uc5b4\ub514\uc5d0 \uc4f8\uc9c0 \ubbf8\ub9ac \uc124\uacc4\ud558\uc9c0 \uc54a\uc73c\uba74, \ube60\ub978 \ub3c4\uc785\uc774 \uc624\ud788\ub824 \uc5ed\ud6a8\uacfc\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uadf8\ub798\uc11c \ub3c4\uc785 \uc2dc\uc791 \ub2e8\uacc4\ubd80\ud130 SMART \uae30\uc900\uc73c\ub85c \ubaa9\ud45c\ub97c \uc815\uc758\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-header-highlight\"><table class=\"has-fixed-layout\"><thead><tr><th>\uae30\uc900<\/th><th>\uc758\ubbf8<\/th><th>\uc608\uc2dc<\/th><\/tr><\/thead><tbody><tr><td><strong>Specific(\uad6c\uccb4\uc801)<\/strong><\/td><td>\ubb34\uc5c7\uc744 \ud574\uacb0\ud558\ub294\uac00<\/td><td>\uace0\uac1d \uc9c0\uc6d0 \uac74\uc218 \uac10\uc18c<\/td><\/tr><tr><td><strong>Measurable(\uce21\uc815 \uac00\ub2a5)<\/strong><\/td><td>\uc5bc\ub9c8\ub098<\/td><td>\ub300\uc751 \uac74\uc218 20% \uac10\uc18c<\/td><\/tr><tr><td><strong>Achievable(\ub2ec\uc131 \uac00\ub2a5)<\/strong><\/td><td>AI\ub85c \uac00\ub2a5\ud55c\uac00<\/td><td>AI \uc5d0\uc774\uc804\ud2b8 \ub3c4\uc785\uc73c\ub85c \uc2e4\ud604 \uac00\ub2a5<\/td><\/tr><tr><td><strong>Relevant(\ubaa9\ud45c \uad00\ub828)<\/strong><\/td><td>\uc870\uc9c1 \ubaa9\ud45c\uc640 \uc5f0\uacb0\ub418\ub294\uac00<\/td><td>\ube44\uc6a9 \uc808\uac10\u00b7\uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1<\/td><\/tr><tr><td><strong>Time-Bound(\uae30\ud55c \uc124\uc815)<\/strong><\/td><td>\uc5b8\uc81c\uae4c\uc9c0<\/td><td>3\uac1c\uc6d4 \uc774\ub0b4<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774 \ud504\ub808\uc784\uc73c\ub85c KPI\ub97c \uba3c\uc800 \ud569\uc758\ud558\uba74, \uc774\ud574\uad00\uacc4\uc790 \uc124\ub4dd\uacfc \ud504\ub85c\uc81d\ud2b8 \uc131\uacf5 \uae30\uc900\uc774 \uba85\ud655\ud574\uc9d1\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AX \uc804\ud658\uc740 \ud55c \ubc88\uc5d0 \uc644\uc131\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uce21\uc815 \uac00\ub2a5\ud55c \uc791\uc740 Use Case\uc5d0\uc11c \uc2dc\uc791\ud574 \uc131\uacfc\ub97c \uac80\uc99d\ud558\uace0, \uadf8 \uacfc\uc815\uc5d0\uc11c \ucd95\uc801\ub41c \ub370\uc774\ud130\uc640 \ub178\ud558\uc6b0\ub85c \ub2e4\uc74c \ub2e8\uacc4\ub97c \ub113\ud600\uac00\ub294 \uac83\uc774 \ud575\uc2ec \ud328\ud134\uc785\ub2c8\ub2e4. \uc5b4\ub290 \ubd80\uc11c\uc5d0\uc11c \uc2dc\uc791\ud558\ub4e0, SMART \uae30\uc900\uc73c\ub85c \uba3c\uc800 \ubaa9\ud45c\ub97c \uc815\uc758\ud558\ub294 \uac83\uc774 \uccab \ubc88\uc9f8 \ud589\ub3d9\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"h-\uc790\uc8fc-\ubb3b\ub294-\uc9c8\ubb38-faqs\" class=\"wp-block-heading\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38 (FAQs)<\/h2>\n\n\n<div class=\"accordion \">\n\t\n\n<button class=\"accordion-header\" type=\"button\">AX \uc804\ud658\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">AX \uc804\ud658\uc740 AI \uc5d0\uc774\uc804\ud2b8\ub97c \ub3c4\uad6c\uac00 \uc544\ub2cc \ub514\uc9c0\ud138 \uc778\ub825\uc73c\ub85c \ubcf4\uace0, \uc774\ub97c \uc911\uc2ec\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601 \ubc29\uc2dd\uacfc \uc870\uc9c1\uc744 \ud601\uc2e0\ud558\ub294 \uc804\ub7b5\uc785\ub2c8\ub2e4. &#8220;\ubb34\uc5c7\uc744 \uc790\ub3d9\ud654\ud560\uae4c&#8221;\uac00 \uc544\ub2c8\ub77c &#8220;AI\uc640 \ud568\uaed8 \uc5b4\ub5a4 \uc77c\uc744 \ud560\uae4c&#8221;\ub97c \ubb3b\ub294 \uc21c\uac04, \uc870\uc9c1 \uc124\uacc4 \ubc29\uc2dd \uc804\uccb4\uac00 \ub2ec\ub77c\uc9d1\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">AX \ud601\uc2e0\uacfc AX \uc804\ud658\uc740 \uac19\uc740 \ub9d0\uc778\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\uac19\uc740 \ub73b\uc785\ub2c8\ub2e4. \ub450 \ud45c\ud604 \ubaa8\ub450 AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc911\uc2ec\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4\ub97c \ud601\uc2e0\ud558\ub294 \ubc29\ud5a5\uc744 \uac00\ub9ac\ud0b5\ub2c8\ub2e4. \ucd5c\uadfc\uc5d0\ub294 &#8216;AX \uc804\ud658&#8217;\uc774 \ub354 \uc790\uc8fc \uc4f0\uc774\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">AX \uc804\ud658\uacfc DX(\ub514\uc9c0\ud138 \uc804\ud658)\ub294 \uc5b4\ub5bb\uac8c \ub2e4\ub978\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">DX\ub294 \uc774\ubbf8 \uc788\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \ub514\uc9c0\ud138\ub85c \uc62e\uae41\ub2c8\ub2e4. AX\ub294 AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc0c8\ub85c\uc6b4 \uc5ed\ud560\uc744 \ub9e1\ub3c4\ub85d \uc870\uc9c1 \uc790\uccb4\ub97c \uc0c8\ub85c \uc124\uacc4\ud569\ub2c8\ub2e4. \ub458 \ub2e4 \uc804\ud658\uc774\uc9c0\ub9cc \uc9c8\ubb38\uc774 \ub2e4\ub985\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">AX \uc804\ud658 \ub3c4\uc785\uc740 \uc5bc\ub9c8\ub098 \uac78\ub9ac\ub098\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\uc790\uccb4 \uad6c\ucd95 \ubc29\uc2dd\uc774\ub77c\uba74 \ubcf4\ud1b5 6~12\uac1c\uc6d4\uc774 \uac78\ub9bd\ub2c8\ub2e4. Agentforce\ub97c \ud65c\uc6a9\ud558\uba74 4~6\uc8fc \ub0b4 ROI\ub97c \ud655\uc778\ud55c \uae30\uc5c5\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\ub9cc &#8216;\uc804\ud658 \uc644\ub8cc&#8217;\uc5d0 \uae30\ud55c\uc744 \ub9de\ucd94\uae30\ubcf4\ub2e4, \uccab \ubc88\uc9f8 Use Case\ub97c \uc5b8\uc81c\uae4c\uc9c0 \uac00\ub3d9\ud560\uc9c0\ub97c \uae30\uc900\uc73c\ub85c \ud0c0\uc784\ub77c\uc778\uc744 \uc7a1\ub294 \uac83\uc774 \ud604\uc2e4\uc801\uc785\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">AX \uc804\ud658\uc774 \uc2e4\ud328\ud558\ub294 \uac00\uc7a5 \ud754\ud55c \uc774\uc720\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">Use Case \uc120\ud0dd\uc774 \ud2c0\ub9b0 \uacbd\uc6b0\uac00 \ub300\ubd80\ubd84\uc785\ub2c8\ub2e4. \uae30\uc874 \uc790\ub3d9\ud654\ub85c\ub3c4 \ub418\ub294 \uc5c5\ubb34, \ub370\uc774\ud130\uac00 \ubd80\uc871\ud55c \uc601\uc5ed, \uc0ac\ub78c \ud310\ub2e8\uc774 \ubc18\ub4dc\uc2dc \ud544\uc694\ud55c \uc0c1\ud669 \u2014 \uc774 \uc138 \uac00\uc9c0\uc5d0 AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud22c\uc785\ud558\uba74 \uae30\uc220\uc774 \uc544\ubb34\ub9ac \uc88b\uc544\ub3c4 \uacb0\uacfc\uac00 \ub098\uc624\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. &#8216;\uc5b4\ub514\uc5d0 \uc4f8\uae4c&#8217;\ubcf4\ub2e4 &#8216;\uc65c \uc774 \uc5c5\ubb34\ub97c AI\uc5d0\uac8c \ub9e1\uae30\ub294\uac00&#8217;\uac00 \uba3c\uc800 \uba85\ud655\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n<\/div> <!-- \/.accordion -->\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc138\uc77c\uc988\ud3ec\uc2a4(Salesforce) \uc2e4\uc81c \uace0\uac1d \uc0ac\ub840\ub97c \uc911\uc2ec\uc73c\ub85c, \ubd80\uc11c\ub9c8\ub2e4 AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc5b4\ub5a4 \uc5c5\ubb34\ub97c \ubc14\uafb8\ub294\uc9c0, \uc5b4\ub514\uc11c\ubd80\ud130 \uc2dc\uc791\ud574\uc57c \uc131\uacfc\uac00 \ub098\uc624\ub294\uc9c0 \uc815\ub9ac\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":806,"featured_media":5602,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"123456789100000000000000","post_meta_title":"","ai_synopsis":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"sf_content_type":[],"blog":[54,248,250],"coauthors":[8],"class_list":["post-5488","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-agentforce","blog-agentic-ai-2","blog-ai-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AX \uc804\ud658 \uc2e4\uc804 \uac00\uc774\ub4dc: \ubd80\uc11c\ubcc4 AI \uc5d0\uc774\uc804\ud2b8 \ud65c\uc6a9\uacfc \uc131\uacfc \uce21\uc815 | Salesforce<\/title>\n<meta name=\"description\" content=\"\uc2e4\uc81c \uace0\uac1d \uc0ac\ub840\ub85c \ubcf4\ub294 AX \uc804\ud658 \uc2e4\uc804\ubc95. \uc11c\ube44\uc2a4\u00b7\ub9c8\ucf00\ud305\u00b7\uc601\uc5c5 \ubd80\uc11c\ubcc4 AI \uc5d0\uc774\uc804\ud2b8 \ud65c\uc6a9 \ubc29\ubc95, Use Case \uc120\ud0dd \uae30\uc900, \uc131\uacfc \uce21\uc815 \ud504\ub808\uc784\uc744 \ud55c \uae00\uc5d0 \uc815\ub9ac\ud588\uc2b5\ub2c8\ub2e4.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/kr\/blog\/ai-transformation-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AX \uc804\ud658 \uc2e4\uc804 \uac00\uc774\ub4dc: \ubd80\uc11c\ubcc4 AI \uc5d0\uc774\uc804\ud2b8 \ud65c\uc6a9\uacfc \uc131\uacfc \uce21\uc815\" \/>\n<meta property=\"og:description\" content=\"\uc2e4\uc81c \uace0\uac1d \uc0ac\ub840\ub85c \ubcf4\ub294 AX \uc804\ud658 \uc2e4\uc804\ubc95. \uc11c\ube44\uc2a4\u00b7\ub9c8\ucf00\ud305\u00b7\uc601\uc5c5 \ubd80\uc11c\ubcc4 AI \uc5d0\uc774\uc804\ud2b8 \ud65c\uc6a9 \ubc29\ubc95, Use Case \uc120\ud0dd \uae30\uc900, \uc131\uacfc \uce21\uc815 \ud504\ub808\uc784\uc744 \ud55c \uae00\uc5d0 \uc815\ub9ac\ud588\uc2b5\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/kr\/blog\/ai-transformation-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/?brand_redir=104100972116098#\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-24T07:12:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-24T07:13:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AX-\uc804\ud658-\ubc0f-\ud601\uc2e0-\uc378\ub124\uc77c.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1708\" \/>\n\t<meta property=\"og:image:height\" content=\"921\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Salesforce Korea\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Salesforce Korea\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" 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