{"id":55,"date":"2025-04-29T20:07:00","date_gmt":"2025-11-12T20:07:22","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=55"},"modified":"2025-11-27T13:39:03","modified_gmt":"2025-11-27T04:39:03","slug":"ai-in-customer-experience","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/ai-in-customer-experience\/","title":{"rendered":"\uace0\uac1d \uacbd\ud5d8 \ucd5c\uc801\ud654\ub97c \uc704\ud55c AI \ud65c\uc6a9 \ubc29\ubc95, \uc0ac\ub840, KPI \uce21\uc815 \ubc29\uc548"},"content":{"rendered":"<h2 id=\"ai-ai-b2b-b2c-ai\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c AI\uc758 \ud65c\uc6a9\ub3c4\uac00 \uc810\ucc28 \ub192\uc544\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI\ub85c B2B, B2C \ub4f1 \ub2e4\uc591\ud55c \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \ubc29\ubc95\uacfc \ud504\ub85c\uc138\uc2a4\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc778 \uc0ac\ub840\uc640 \ud2b8\ub80c\ub4dc\ub97c \uc0b4\ud3b4\ubcf4\uc138\uc694. \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \uac15\ud654\ud558\uae30 \uc704\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/h2>\n<p>AI, \ud2b9\ud788 AI \uc5d0\uc774\uc804\ud2b8\ub294 \ub2e8\uc21c\ud55c \uc720\ud589\uc5b4\ub85c \ub05d\ub0a0 \uc218\ub3c4 \uc788\uace0, \uc2e4\uc9c8\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ud601\uc2e0\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uc120\ud0dd\uc740 \uacb0\uad6d \uae30\uc5c5\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. \uc131\uacf5\uc801\uc73c\ub85c AI\ub97c \ub3c4\uc785\ud55c \uae30\uc5c5\uc5d0\uac8c AI\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \ud68d\uae30\uc801\uc73c\ub85c \ubc14\uafb8\ub294 \uac8c\uc784 \uccb4\uc778\uc800\uac00 \ub429\ub2c8\ub2e4. \ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \ub514\uc9c0\ud138 \ud658\uacbd \uc18d\uc5d0\uc11c AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc774\uc81c \ub2e8\uc21c\ud55c \uae30\uc220 \ud2b8\ub80c\ub4dc\ub97c \ub118\uc5b4, \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \ud544\uc218 \ub3c4\uad6c\ub85c \uc790\ub9ac \uc7a1\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>2025\ub144\uc5d0\ub294 \uadf8 \uc911\uc694\uc131\uc744 \ub354\uc6b1 \uacf5\uace0\ud788 \ud560 \uba87 \uac00\uc9c0 \ud601\uc2e0\uc744 \ubcf4\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4. \uc774\ubc88 \ud3ec\uc2a4\ud305\uc5d0\uc11c AI\ub97c \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc5d0 \ud1b5\ud569\ud558\uc5ec \uc2e4\uc9c8\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uac70\ub450\ub294 \ubc29\ubc95\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n<p><b>\ud559\uc2b5 \ub0b4\uc6a9<\/b><\/p>\n<ul>\n<li>\uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c AI\uc758 \uc5ed\ud560<\/li>\n<li>B2B, B2C \ub4f1 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\uc5d0 \ub9de\uac8c AI \ub9de\ucda4\ud654\ud558\uae30<\/li>\n<li>\uc2e4\uc81c \uace0\uac1d \uacbd\ud5d8 AI \ud65c\uc6a9 \uc0ac\ub840<\/li>\n<li>\uace0\uac1d \uacbd\ud5d8 AI\ub97c \uc2dc\uc791\ud558\ub294 \ubc29\ubc95<\/li>\n<li>\ube44\uc988\ub2c8\uc2a4 \uc9c0\ud45c \ubc0f KPI\ub85c \uc131\uacfc \uce21\uc815\ud558\uae30<\/li>\n<li>2025 \uace0\uac1d \uacbd\ud5d8 AI \ud2b8\ub80c\ub4dc \uc608\uce21<\/li>\n<li>\uc131\uacf5\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 AI \ub3c4\uc785\uc744 \uc704\ud55c \uc900\ube44<\/li>\n<\/ul>\n\n<h3 id=\"b-stylefont-weight-bold-ai-b\"><b>\uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c AI\uc758 \uc5ed\ud560<\/b><\/h3>\n<p>\uba3c\uc800 AI\uc758 \ub2e4\uc591\ud55c \uc720\ud615\uacfc \uace0\uac1d \uacbd\ud5d8\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc5d0 \ub300\ud574 \uc0b4\ud3b4\ubd05\uc2dc\ub2e4. AI\ub294 \uc608\uce21 AI, \uc0dd\uc131\ud615 AI, AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc138 \uac00\uc9c0 \uc8fc\uc694 \uce74\ud14c\uace0\ub9ac\ub85c \ubd84\ub958\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac01 \uc720\ud615\uc740 \ube44\uc988\ub2c8\uc2a4\uac00 \uace0\uac1d\uacfc \uc5f0\uacb0\ud558\ub294 \ubc29\uc2dd\uc744 \uac1c\uc120\ud560 \uc218 \uc788\ub294 \uace0\uc720\ud55c \uc774\uc810\uacfc \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li><b>\uc608\uce21 AI: <\/b>\uc774 \uc720\ud615\uc758 AI\ub294 \uace0\uac1d \ud589\ub3d9\uc744 \uc608\uce21\ud558\uace0 \ub9ac\uc18c\uc2a4\ub97c \ucd5c\uc801\ud654\ub85c \ud560\ub2f9\ud558\uc5ec \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub370 \uc720\uc6a9\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc608\uce21 AI\ub294 \uace0\uac1d\uc5d0\uac8c \ud544\uc694\ud55c \uac83\uc774 \ubb34\uc5c7\uc778\uc9c0 \uc608\uce21\ud558\uace0, \uad50\ub300 \uadfc\ubb34\uc5d0 \uc801\ud569\ud55c \uc9c1\uc6d0 \uc218\ub97c \ud30c\uc545\ud558\uace0, \uac00\uc7a5 \uc77c\ubc18\uc801\uc778 \uace0\uac1d \ubb38\uc758 \uc0ac\uc720\ub97c \uc608\uce21\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud6a8\uacfc\uc801\uc778 <a href=\"https:\/\/www.salesforce.com\/blog\/what-is-proactive-customer-service\/\" target=\"_blank\" rel=\"noopener\">\uc0ac\uc804 \uc608\ubc29\uc801 \uace0\uac1d \uc11c\ube44\uc2a4<\/a>\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><b>\uc0dd\uc131\ud615 AI: <\/b>OpenAI\uc758 ChatGPT\uc640 \uac19\uc740 \uc0dd\uc131\ud615 AI \ud234\uc744 \ud1b5\ud574 \uace0\uac1d\uacfc \ube44\uc988\ub2c8\uc2a4 \uac04\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \ub354\uc6b1 \uc790\uc5f0\uc2a4\ub7fd\uace0 \ub9e4\ub825\uc801\uc73c\ub85c \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\uc778\ud654\ub41c \ucf58\ud150\uce20\uc640 \uc751\ub2f5\uc744 \uc0dd\uc131\ud558\uc5ec <a href=\"https:\/\/www.salesforce.com\/service\/what-is-customer-service-experience\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8<\/a>\uc744 \ud5a5\uc0c1\uc2dc\ucf1c \ubcf4\uc138\uc694. \uc608\ub97c \ub4e4\uc5b4 AI\ub294 \uac1c\uc778\ud654\ub41c \uc751\ub2f5\uc744 \uc0dd\uc131\ud558\uace0 \ub300\ud654\ub97c \uc694\uc57d\ud558\uba70 \uc2e4\uc2dc\uac04 \ub370\uc774\ud130 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790 \uc5c5\ubb34\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/li>\n<li><b>AI \uc5d0\uc774\uc804\ud2b8: <\/b>\uac00\uc7a5 \ucd5c\uc2e0\uc758 \uac00\uc7a5 \uc9c4\ubcf4\ub41c \ud615\ud0dc\uc758 AI\ub85c, \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 <a href=\"https:\/\/www.salesforce.com\/form\/service-cloud\/agentforce-service-agent-demo\/?d=pb\" target=\"_blank\" rel=\"noopener\">\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4<\/a> \uac19\uc740 \ud234\uc774 <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/\" target=\"_blank\" rel=\"noopener\">AI \uc5d0\uc774\uc804\ud2b8<\/a> \ubd84\uc57c\ub97c \uc120\ub3c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\ub294 \ub300\uaddc\ubaa8 \uc791\uc5c5 \ubaa8\ub378\uc744 \ud1b5\ud574 \ubcf5\uc7a1\ud55c \uc791\uc5c5\uc744 \uc218\ud589\ud568\uc73c\ub85c\uc368 \uae30\uc874\uc758 \uc6cc\ud06c\ud50c\ub85c\ub97c \ub6f0\uc5b4\ub118\uc2b5\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uace0, \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uae30\ubc18\uc73c\ub85c \uc791\uc5c5\uc744 \uc2dc\uc791\ud558\uba70, \ube44\uc988\ub2c8\uc2a4\uac00 \uc124\uc815\ud55c \ubc94\uc704 \ub0b4\uc5d0\uc11c \ub2e4\uc591\ud55c \ub370\uc774\ud130 \uc18c\uc2a4\ub97c \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub294 Salesforce\uc758 \uba54\ud0c0\ub370\uc774\ud130 \uae30\ubc18 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub370\uc774\ud130 \uc2e0\ub8b0\uc640 \uc6b4\uc601\uc758 \uc6b0\uc218\uc131\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc0c1\ud638\uc791\uc6a9\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0, \uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c \uc774\uc804\uc5d0 \ubcfc \uc218 \uc5c6\uc5c8\ub358 \uc644\uc804\ud788 \uc0c8\ub85c\uc6b4 AI\uc758 \uac00\ub2a5\uc131\uc744 \uc5f4\uc5b4\uc90d\ub2c8\ub2e4!<\/li>\n<\/ul>\n<h3 id=\"b-stylefont-weight-boldb2b-b2c-ai-b\"><b>B2B, B2C \ub4f1 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\uc5d0 \ub9de\uac8c AI \ub9de\ucda4\ud654\ud558\uae30<\/b><\/h3>\n<p>\uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c AI\ub97c \ud65c\uc6a9\ud558\ub294 \uac83\uc740 B2B \ud658\uacbd\uacfc B2C \ud658\uacbd\uc5d0 \ub530\ub77c \ud06c\uac8c \ub2ec\ub77c\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc774 AI\ub97c \ucd5c\ub300\ud55c \ud65c\uc6a9\ud558\ub824\uba74 \uc774\ub7ec\ud55c \ucc28\uc774\uc810\uc744 \uba3c\uc800 \uc774\ud574\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.salesforce.com\/blog\/b2b-customer-service\/\" target=\"_blank\" rel=\"noopener\">B2B \uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c<\/a>\uc5d0\uc11c\ub294 \uac1c\uc778\ud654\uac00 \ud544\uc218\uc785\ub2c8\ub2e4. \uc5f0\uad6c \uacb0\uacfc\uc5d0 \ub530\ub974\uba74, <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-service\/\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4 \uc804\ubb38\uac00\uc758 81%<\/a>\uac00 B2B \uace0\uac1d\uc774 \uc774\uc804\ubcf4\ub2e4 \ub354 \uac1c\uc778\uc801\uc778 \uc811\ucd09\uc744 \uae30\ub300\ud55c\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uace0\uac1d\uacfc \uae4a\uace0 \uac1c\uc778\ud654\ub41c \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub294 \uac83\uc740 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \ub370 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. AI\ub294 \uace0\uac1d\uc758 \ud589\ub3d9, \uc120\ud638\ub3c4, \uc694\uad6c\uc0ac\ud56d\uc5d0 \ub300\ud55c \uc0c1\uc138\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uc5ec \uae30\uc5c5\uc774 \uac1c\uc778\ud654\ub41c \uc194\ub8e8\uc158\uacfc \uc120\uc81c\uc801\uc778 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b><i>\uc804\ubb38\uac00 Tip:<\/i><\/b> \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub294 AI\uac00 \uc0dd\uc131\ud55c \uc751\ub2f5\uc5d0 \uae30\uc5c5\uc758 \uc5b4\uc870, \uc2a4\ud0c0\uc77c, \ube0c\ub79c\ub4dc\ub97c \uc801\uc6a9\ud558\uc5ec \ubcf4\ub2e4 \uac1c\uc778\uc801\uc774\uace0 \uc77c\uad00\ub41c \ub290\ub08c\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubc18\uba74 B2C \uae30\uc5c5\uc740 \uc6b4\uc601 \ud6a8\uc728\uc131\uacfc \ud655\uc7a5\uc131\uc5d0 \uc911\uc810\uc744 \ub450\uba74\uc11c\ub3c4, \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\ucc98\ub7fc \ubcf4\uc5ec\uc57c \ud569\ub2c8\ub2e4. AI\ub294 \uace0\uac1d\uacfc\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \uc790\ub3d9\ud654\ud558\uc5ec \uc778\uac04\uc758 \uac1c\uc785 \ud544\uc694\uc131\uc744 \uc904\uc774\uace0 \uace0\uac1d \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uac1c\uc778\ud654\ub41c \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uc5c5\ubb34\ub97c \ud6a8\uc728\ud654\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uac19\uc740 AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc77c\uc0c1\uc801\uc778 \uace0\uac1d \ubb38\uc758\uc640 \ubcf5\uc7a1\ud55c \uace0\uac1d \ubb38\uc758\ub97c \ubaa8\ub450 \ucc98\ub9ac\ud558\uace0, \uac70\ub798\ub3c4 \ucc98\ub9ac\ud569\ub2c8\ub2e4. \ub610\ud55c \uc0c1\ud488 \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\uc5ec \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>B2B\uc640 B2C \ube44\uc988\ub2c8\uc2a4\uc758 \uacf5\ud1b5\uc810\uc740 \uc218\ubc31 \uac00\uc9c0\uc758 \uc6b4\uc601 \uc791\uc5c5\uc744 \uc2e0\uc18d\ud558\uace0 \uc815\ud655\ud558\uac8c \ub300\uaddc\ubaa8\ub85c \ucc98\ub9ac\ud574\uc57c \ud55c\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. AI\ub294 \uc774 \ubd84\uc57c\uc5d0\uc11c \ud0c1\uc6d4\ud55c \ub2a5\ub825\uc744 \ubc1c\ud718\ud558\uc5ec, \uc720\uad00\ubd80\uc11c\uc758 \uc5c5\ubb34\ub7c9\uc744 \uc870\uc808\ud574 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b><i>\uc804\ubb38\uac00 Tip: <\/i><\/b><a href=\"https:\/\/app.slack.com\/client\/T06US1G073R\/C06V6EDE5CK?_ga=2.190512684.621924751.1745289912-1118319543.1727344290\" target=\"_blank\" rel=\"noopener\">Slack \ucee4\ubba4\ub2c8\ud2f0\uc758 \uc11c\ube44\uc2a4 \ube14\ub808\uc774\uc800<\/a>\ub294 B2B \ubc0f B2C \uace0\uac1d \uc11c\ube44\uc2a4 \ud300 \ub9ac\ub354\uac00 \uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c AI\ub97c \ud65c\uc6a9\ud558\uae30 \uc704\ud55c \ubaa8\ubc94 \uc0ac\ub840\ub97c \ubc30\uc6b8 \uc218 \uc788\ub294 \ud6cc\ub96d\ud55c \ub9ac\uc18c\uc2a4\uc785\ub2c8\ub2e4. \ub610\ud55c \ub2e4\uc74c\uc5d0 \ucc44\uc6a9\ud560 \ub3d9\ub8cc\ub97c \ucc3e\uc744 \uc218 \uc788\ub294 \uc88b\uc740 \uc7a5\uc18c\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uc9c0\uae08 \ubc14\ub85c \uac00\uc785\ud558\uc138\uc694!<\/p>\n<h3 id=\"b-stylefont-weight-bold-ai-b\"><b>\uc2e4\uc81c \uace0\uac1d \uacbd\ud5d8 AI \ud65c\uc6a9 \uc0ac\ub840<\/b><\/h3>\n<p>AI\uac00 B2B \ubc0f B2C \ud658\uacbd\uc5d0\uc11c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc5b4\ub5bb\uac8c \ud601\uc2e0\ud558\uace0 \uc788\ub294\uc9c0 \uc544\ub798 3\uac00\uc9c0 \uc2e4\uc81c \uc0ac\ub840\ub85c \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n<h3 id=\"b-stylefont-weight-bold1-b\"><b>1. \uc138\uc77c\uc988\ud3ec\uc2a4 \uc0ac\ub840<\/b><\/h3>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \ub9e4\ub144 6\ucc9c\ub9cc \uac74 \uc774\uc0c1\uc774 \ubc29\ubb38\ud558\ub294 \ub3c4\uc6c0\ub9d0 \ud398\uc774\uc9c0(Help Page)\uc5d0 \ubb38\uc81c\uac00 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ub2f4\ub2f9\uc790\ub4e4\uc774 \ube44\ubc00\ubc88\ud638 \uc7ac\uc124\uc815 \uac19\uc740 \uc0ac\uc18c\ud55c \uc5c5\ubb34\uc5d0 \ucad3\uaca8 \ubcf5\uc7a1\ud55c \ubb38\uc81c \ud574\uacb0\uc774 \uc9c0\uc5f0\ub418\uace0 \uc788\uc5c8\uc8e0. \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud574 \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 24\uc2dc\uac04 \uc5f0\uc911\ubb34\ud734\ub85c \uc6b4\uc601\ub418\ub294 AI \ucee8\uc2dc\uc5b4\uc9c0\uc778 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub97c \uc138\uc77c\uc988\ud3ec\uc2a4 \ud50c\ub7ab\ud3fc\uc5d0 \ub3c4\uc785\ud588\uace0, \ub2e8 \ub450 \ub2ec \ub9cc\uc5d0 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub97c \ubc30\ud3ec\ud588\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub97c \ud1b5\ud574 \uc77c\uc0c1\uc801\uc778 \uace0\uac1d \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uace0, \uc77c\ubc18\uc801\uc778 \uc791\uc5c5\uc744 \uc218\ud589\ud558\uace0, \ubcf5\uc7a1\ud55c \ubb38\uc81c\uc758 \uc804\uccb4 \ub9e5\ub77d\uc744 \ud30c\uc545\ud574 \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc774\uad00\ud560 \uc218 \uc788\ub3c4\ub85d \ub9cc\ub4e4\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c <a href=\"https:\/\/www.salesforce.com\/crm\/\" target=\"_blank\" rel=\"noopener\">\uc138\uc77c\uc988\ud3ec\uc2a4 CRM<\/a>\uacfc <a href=\"https:\/\/www.salesforce.com\/data\/\" target=\"_blank\" rel=\"noopener\">Data Cloud<\/a>\uc640\uc758 \ud1b5\ud569\uc744 \ud1b5\ud574, \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub294 \ubc29\ub300\ud55c \uc591\uc758 \ub370\uc774\ud130\uc5d0 \uc561\uc138\uc2a4\ud558\uace0 \uadf8\ub370\uc774\ud130\ub97c \ubd84\uc11d\ud574 \uc989\uac01\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud604\uc7ac\uae4c\uc9c0 \uc138\uc77c\uc988\ud3ec\uc2a4 \uc0ac\uc774\ud2b8 \ub0b4 \uace0\uac1d \ubb38\uc758\uc758 83%\uac00 \uc778\uac04 \ub2f4\ub2f9\uc790\uc758 \uac1c\uc785 \uc5c6\uc774 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub85c \ucc98\ub9ac\ub418\uc5b4 <a href=\"https:\/\/www.salesforce.com\/service\/support-ticketing-tools-systems\/\" target=\"_blank\" rel=\"noopener\">\ubb38\uc758<\/a> \uc751\ub2f5 \ub300\uae30 \uc2dc\uac04\uc774 \ud06c\uac8c \uc904\uc5c8\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub294 \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5 \ucc98\ub9ac, \uc0c1\ud669\uc5d0 \ub9de\ub294 \uc815\ud655\ud55c \ub2f5\ubcc0 \uc81c\uacf5\uc73c\ub85c \ub2f4\ub2f9\uc790\uac00 \ubcf4\ub2e4 \uc2ec\uce35\uc801\uc778 \uace0\uac1d \uad00\uacc4 \uad6c\ucd95\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc804\ubc18\uc801\uc778 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\uac00 \ud5a5\uc0c1\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold2-b\"><b>2. \uc2a4\ub9c8\ud2b8\ud648 \ubcf4\uc548 \ubc0f \uc790\ub3d9\ud654 \uae30\uc5c5 \uc0ac\ub840<\/b><\/h3>\n<p>\uc774 \uae30\uc5c5\uc740 \uace0\uac1d\uce35\uc774 \ube60\ub974\uac8c \ud655\uc7a5\ub418\uba74\uc11c, \uc99d\uac00\ud558\ub294 \uc11c\ube44\uc2a4 \uc218\uc694\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \ud655\uc7a5 \uac00\ub2a5\ud55c \uc194\ub8e8\uc158\uc774 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4. \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uc2a4\ub9c8\ud2b8\ud648 \uae30\uae30 \ubb38\uc81c \ud574\uacb0\uc744 \uc81c\uacf5\ud558\uace0 \uace0\uac1d \uc9c0\uc6d0 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\ud558\uae30 \uc704\ud574 \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub97c \uc120\ud0dd\ud588\uc2b5\ub2c8\ub2e4. \ucc98\uc74c\uc5d0\ub294 \uc0ac\uc804 \uad6c\ucd95\ub41c \uc194\ub8e8\uc158\uc5d0 \ud68c\uc758\uc801\uc774\uc5c8\ub358 \uc774 \ud68c\uc0ac\ub294, \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\uac00 \uae30\uc874 \uc2dc\uc2a4\ud15c\uacfc \ub9e4\ub044\ub7fd\uac8c \ud1b5\ud569\ub418\uba70 \uc790\uc0ac\uc5d0\uc11c \uc790\uccb4\uc801\uc73c\ub85c \uad6c\ucd95\ud558\ub824\ub358 \ubc29\uc2dd\ubcf4\ub2e4 \ud6e8\uc52c \uac15\ub825\ud558\uace0 \ud655\uc7a5\uc131 \ub192\uc740 \ub300\uc548\uc774\ub77c\ub294 \uc810\uc744 \uae68\ub2ec\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub294 \uc77c\uc0c1\uc801\uc778 \uace0\uac1d \ubb38\uc758\uc640 \ubb38\uc81c \ud574\uacb0\uc744 \uc790\uc728\uc801\uc73c\ub85c \ucc98\ub9ac\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc758 \uc9c0\uc2dd \ubca0\uc774\uc2a4, <a href=\"https:\/\/www.salesforce.com\/service\/cloud\/\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc<\/a> \ubc0f IoT \uc7a5\uce58\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uac00\uc838\uc640 \uc0c1\ud669\uc5d0 \ub9de\ub294 \uc815\ud655\ud55c \uc751\ub2f5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc778\uac04\uc758 \uac1c\uc785\uc774 \ud544\uc694\ud55c \ubb38\uc81c\uc778 \uacbd\uc6b0, \uc804\uccb4 \ub9e5\ub77d\uc744 \ud30c\uc545\ud55c \uc2e4\uc2dc\uac04 \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc804\uccb4 \ub9e5\ub77d\uacfc \ud568\uaed8 \uc804\ub2ec\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \ub9e4\ub044\ub7ec\uc6b4 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c AI \uc5d0\uc774\uc804\ud2b8\uc640 \uc778\uac04\uc758 \ud1b5\ud569 \ubc29\uc2dd\uc744 \ud1b5\ud574 \ubb38\uc81c \ud574\uacb0 \ucc98\ub9ac \uc2dc\uac04\uc744 \ub2e8\ucd95\ud569\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub97c \ub3c4\uc785\ud568\uc73c\ub85c\uc368 \uc774 \uae30\uc5c5\uc740 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc758 \ud6a8\uc728\uc131 \uac1c\uc120, \ube44\uc6a9 \uac04\uc18c\ud654, \ub354\uc6b1 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc751\ub300 \ud6a8\uacfc\ub97c \uc5bb\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold3-b\"><b>3. \ub7ed\uc154\ub9ac \uc5ec\ud589\uc0ac \uc0ac\ub840<\/b><\/h3>\n<p>\ud55c \ub7ed\uc154\ub9ac \uc5ec\ud589\uc0ac\ub294 \ud32c\ub370\ubbf9 \uc774\ud6c4 \uc11c\ube44\uc2a4\ub97c \ud655\uc7a5\ud558\uba74\uc11c \ub192\uc740 \uace0\uac1d \uae30\ub300\uce58\ub97c \ub3d9\uc2dc\uc5d0 \ucda9\uc871\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. 80\uba85\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uac00 \uc5f0\uac04 \uc57d 18\ub9cc \uac74\uc758 \uc5f0\ub77d\ucc98\ub97c \uad00\ub9ac\ud558\uace0 \uc788\uc5b4, \ub354\uc6b1 \ud6a8\uc728\uc801\uc778 \uc2dc\uc2a4\ud15c\uc774 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4. 2022\ub144\uc5d0 Einstein \ubd07\uc744 \ub3c4\uc785\ud558\uc5ec \ucffc\ub9ac\uc758 10%\ub97c \uc790\ub3d9\uc73c\ub85c \ud574\uacb0\ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc5ec\uc804\ud788 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc694\uccad\uc5d0\ub294 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc758 \uc778\uc801 \uc9c0\uc6d0\uc774 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud574 \uc774 \uae30\uc5c5\uc740 \uc77c\uc0c1\uc801\uc778 \uace0\uac1d \uc11c\ube44\uc2a4 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uace0 \uc6cc\ud06c\ud50c\ub85c\ub97c \uac04\uc18c\ud654\ud558\ub294 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub97c \uad6c\ud604\ud588\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub97c \ud65c\uc6a9\ud574 \uc2e4\uc2dc\uac04 \ucc44\ud305\uc744 \ud1b5\ud574 \uace0\uac1d \uc694\uccad\uc758 30%\ub97c AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc790\uc728\uc801\uc73c\ub85c \ud574\uacb0\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud6a8\uc728\uc801\uc778 \ud1b5\ud569\uc73c\ub85c \uc774\uc804\uc5d0\ub294 6\uac1c\uc6d4\uc774 \uac78\ub838\ub358 AI \uc5d0\uc774\uc804\ud2b8 \uad6c\ucd95\uacfc \ucd9c\uc2dc \uc791\uc5c5\uc774 \ub2e8 2\uc8fc \ub9cc\uc5d0 \uc644\ub8cc\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc774 \uc5ec\ud589\uc0ac\ub294 \ub354 \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc778 \uace0\uac1d \uc9c0\uc6d0\uc774 \uac00\ub2a5\ud574\uc84c\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uc99d\uac00\ud558\ub294 \ub2e4\uc591\ud55c \uace0\uac1d\uce35\uc758 \uc218\uc694\ub97c \ucda9\uc871\ud558\uba74\uc11c, \uc6d0\ud65c\ud55c \uace0\ud488\uc9c8 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc8e0.<\/p>\n<h3 id=\"b-stylefont-weight-bold-ai-b\"><b>\uace0\uac1d \uacbd\ud5d8 AI\ub97c \uc2dc\uc791\ud558\ub294 \ubc29\ubc95<\/b><\/h3>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc0dd\uc0b0\uc801\uc73c\ub85c, \uc548\uc804\ud558\uac8c, \ub300\uaddc\ubaa8\ub85c \ud65c\uc6a9\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ucc3e\uace0 \uacc4\uc2e0\uac00\uc694? CRM \uae30\ub2a5, \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ub370\uc774\ud130, AI, \uadf8\ub9ac\uace0 \ubd84\uc11d \uae30\ub2a5\uc774 \ud558\ub098\ub85c \ud1b5\ud569\ub41c \uac15\ub825\ud55c \ud50c\ub7ab\ud3fc. \uc774\uac83\uc774 \ubc14\ub85c \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uad6c\ucd95\ud55c \u2018Salesforce Advantage\u2019\uc785\ub2c8\ub2e4. \uc774\ucc98\ub7fc \ubaa8\ub4e0 \uc694\uc18c\uac00 \uc720\uae30\uc801\uc73c\ub85c \uc5f0\uacb0\ub418\uc5b4 \uc788\uae30 \ub54c\ubb38\uc5d0 \uace0\uac1d\ub4e4\uc740 AI \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud574 \ub354 \ud070 \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc744 \uac70\ub458 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc55e\uc73c\ub85c \uae30\uc5c5\uc740 \uc5b4\ub5a4 \uc5c5\ubb34\uc640 \ud504\ub85c\uc138\uc2a4\uac00 \uc790\ub3d9\ud654\uc5d0 \uc801\ud569\ud55c\uc9c0, \uc778\uac04\uc758 \uac1c\uc785\uc774 \ud544\uc694\ud55c\uc9c0 \ud30c\uc545\ud558\ub294 \uc5ed\ub7c9\uc744 \uac16\ucdb0\uc57c \ud569\ub2c8\ub2e4. \uac04\ub2e8\ud55c \uc790\ub3d9\ud654\ubd80\ud130 \uc2dc\uc791\ud558\uc5ec, AI \uae30\uc220\uc758 \uc219\ub828\ub3c4\uac00 \ub192\uc544\uc9d0\uc5d0 \ub530\ub77c \uc810\ucc28 \ub354 \ubcf5\uc7a1\ud55c AI \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc73c\ub85c \ubc1c\uc804\ud558\ub294 \uac83\uc774 \uc55e\uc73c\ub85c\uc758 \ubc29\ud5a5\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubc18\ubcf5\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 AI \uc2dc\uc2a4\ud15c\uc5d0 \ub300\ud55c \uc2e0\ub8b0\ub97c \uc313\uace0 \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8 \uad00\ub9ac \uc804\ub7b5\uc5d0 AI\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ud1b5\ud569\ud558\ub824\uba74 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uace0\ub824\ud558\uc138\uc694:<\/p>\n<ol>\n<li><b>\uc8fc\uc694 \ubb38\uc81c\uc810 \ud30c\uc545: <\/b>\uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \uac00\uc7a5 \uc911\uc694\ud55c \ubb38\uc81c\uc810\uc744 \ud30c\uc545\ud558\ub294 \uac83\ubd80\ud130 \uc2dc\uc791\ud574\uc57c \ud569\ub2c8\ub2e4. AI\ub97c \ud65c\uc6a9\ud574 \uc751\ub2f5 \uc2dc\uac04 \ub2e8\ucd95, \uac1c\uc778\ud654 \uac1c\uc120, \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5 \uc790\ub3d9\ud654 \ub4f1\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc138\uc694.<\/li>\n<li><b>\ub370\uc774\ud130 \ud074\ub77c\uc6b0\ub4dc \uc0ac\uc6a9: <\/b>AI \ubaa8\ub378\uc774 \uc815\ud655\ud55c \uc885\ud569 \ub370\uc774\ud130\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc138\uc694. \uc138\uc77c\uc988\ud3ec\uc2a4 Data Cloud\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub2e4\uc591\ud55c \uc18c\uc2a4 \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud574 AI \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc704\ud55c \uacac\uace0\ud55c \uae30\ubc18\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><b>\uc6cc\ud06c\ud50c\ub85c \uc790\ub3d9\ud654: <\/b>\uc138\uc77c\uc988\ud3ec\uc2a4 <a href=\"https:\/\/www.salesforce.com\/service\/customer-service-automation\/\" target=\"_blank\" rel=\"noopener\">\uc6cc\ud06c\ud50c\ub85c<\/a>\ub97c \uc0ac\uc6a9\ud574 \ubcf5\uc7a1\ud55c \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uc138\uc694. \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc758 \uc778\uc9c0 \ubd80\ud558\uac00 \uc904\uc5b4\ub4e4\uace0 \uc11c\ube44\uc2a4 \uc6b4\uc601 \ud6a8\uc728\uc131\uc774 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/li>\n<li><b>\ubcf4\uc548 \uad6c\ucd95: <\/b>\ub370\uc774\ud130 \ubcf4\uc548\uacfc \uc2e0\ub8b0\uc131\uc744 \ubcf4\uc7a5\ud558\uae30 \uc704\ud574 \ubcf4\uc548 \ub808\uc774\uc5b4(Trust Layer)\ub97c \uad6c\ucd95\ud558\uc138\uc694. \uc774\ub97c \ud1b5\ud574 \uc870\uc9c1 \ub0b4\ubd80\uc640 \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c AI \uae30\ubc18 \uc758\uc0ac\uacb0\uc815\uacfc \ud589\ub3d9\uc5d0 \ub300\ud55c \uc2e0\ub8b0\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><b>\uac1c\uc778\ud654\ub41c \uc0c1\ud638\uc791\uc6a9: <\/b>AI\ub97c \ud65c\uc6a9\ud574 \uac1c\uc778\ud654\ub41c \uc0c1\ud638 \uc791\uc6a9\uc744 \ub300\uaddc\ubaa8\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. B2B\ub4e0 B2C \ud658\uacbd\uc774\ub4e0, \uac1c\uc778\ud654\ub294 \uac15\ub825\ud55c \uace0\uac1d \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uace0 <a href=\"https:\/\/www.salesforce.com\/service\/customer-service-incident-management\/what-is-customer-satisfaction\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \ub9cc\uc871\ub3c4<\/a>\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub370 \ud575\uc2ec\uc801\uc778 \uc694\uc18c\uc785\ub2c8\ub2e4.<\/li>\n<li><b>\ubaa8\ub2c8\ud130\ub9c1 \ubc0f \ubc18\ubcf5: <\/b>AI \uc774\ub2c8\uc154\ud2f0\ube0c\uc758 \uc131\uacfc\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \ud53c\ub4dc\ubc31\uacfc \ub370\uc774\ud130 \uc778\uc0ac\uc774\ud2b8\ub97c \uae30\ubc18\uc73c\ub85c \ubc18\ubcf5\ud558\uc138\uc694. \uc774\ub97c \ud1b5\ud574 AI \uc804\ub7b5\uc774 \ud6a8\uacfc\uc801\uc774\uace0 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ubd80\ud569\ud558\uac8c \uc791\uc6a9\ud558\uace0 \uc788\ub294\uc9c0 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p>\uace0\uac1d \uacbd\ud5d8\uc5d0 \uc788\uc5b4 AI\ub294 \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654, \ube44\uc6a9 \uc808\uac10, \uace0\uac1d \uc11c\ube44\uc2a4 \ud601\uc2e0\uc758 \uc7a0\uc7ac\ub825\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uacb0\ud568\uc774 \uc788\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud55c\ub2e4\uba74 \ube44\ud6a8\uc728\uc131\uc774 \ud655\ub300\ub420 \ubfd0\uc785\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc790\ub3d9\ud654\ub41c \uace0\uac1d \ud504\ub85c\uc138\uc2a4\uc758 80%\uac00 \uc798\ubabb\ub41c \ud504\ub85c\uc138\uc2a4\ub97c \ubc14\ud0d5\uc73c\ub85c \ud558\uace0 \uc788\ub2e4\uba74, \uacb0\uad6d \uace0\uac1d \uacbd\ud5d8\uc758 \ubd88\ub9cc\uc871\ub3c4\uac00 \ub354\uc6b1 \ub192\uc544\uc9c8 \uac83\uc785\ub2c8\ub2e4. \ucd5c\uc0c1\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub824\uba74 \uc790\ub3d9\ud654\ud560 \ud504\ub85c\uc138\uc2a4\uac00 \uc644\uc804\ud788 \ucd5c\uc801\ud654\ub41c \uc0c1\ud0dc\uc778\uc9c0 \ud655\uc778\ud558\ub294 \uac83\uc774 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p><b><i>\uc804\ubb38\uac00 Tip: <\/i><\/b>\ud63c\uc790\uc11c \ubaa8\ub4e0 \uac78 \ud574\uacb0\ud558\ub824 \ud558\uc9c0 \ub9c8\uc138\uc694. \uace0\uac1d\uc774 \uc9c1\uc811 \uc544\uc774\ub514\uc5b4\ub97c \uc81c\uc548\ud558\uace0 \uadc0\uc0ac\uc758 \uacc4\ud68d\uc744 \ud655\uc778\ud560 \uc218 \uc788\ub3c4\ub85d \ucc38\uc5ec\uc2dc\ud0a4\uc138\uc694. \uc774\ub54c \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud558\ub294 \uac83\uc774 <a href=\"https:\/\/www.salesforce.com\/service\/what-is-knowledge-management\/\" target=\"_blank\" rel=\"noopener\">\uc9c0\uc2dd \uad00\ub9ac<\/a>\uc785\ub2c8\ub2e4. \uba85\ud655\ud558\uace0 \uc774\uc6a9 \uac00\ub2a5\ud55c, \uc815\ud655\ud55c \uc815\ubcf4\uac00 \ub4b7\ubc1b\uce68\ub418\uc9c0 \uc54a\uc73c\uba74 \ud5a5\ud6c4 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud55c \ubaa8\ub4e0 \ub178\ub825\uc774 \uc704\ud0dc\ub85c\uc6cc\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold-kpi-b\"><b>\ube44\uc988\ub2c8\uc2a4 \uc9c0\ud45c \ubc0f KPI\ub85c \uc131\uacfc \uce21\uc815\ud558\uae30<\/b><\/h3>\n<p>\uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c AI\uc758 \ud6a8\uacfc\ub97c \uce21\uc815\ud558\ub824\uba74 \uae30\uc5c5\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \ud575\uc2ec \uc131\uacfc \uc9c0\ud45c(KPI)\uc5d0 \uc9d1\uc911\ud574\uc57c \ud569\ub2c8\ub2e4:<\/p>\n<ul>\n<li><b>\ube44\uc6a9 \uc808\uac10: <\/b>AI\uc758 \uc8fc\uc694 \uc7a5\uc810 \uc911 \ud558\ub098\ub294 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \uc77c\uc0c1 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uc778\uac74\ube44\ub97c \uc808\uac10\ud558\uace0 \ub9ac\uc18c\uc2a4\ub97c \ub354\uc6b1 \ud6a8\uc728\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><b>\uace0\uac1d \ub9cc\uc871\ub3c4: <\/b>\ube44\uc6a9 \uc808\uac10\uc740 \uc911\uc694\ud558\uc9c0\ub9cc, \uadf8 \ub54c\ubb38\uc5d0 \uace0\uac1d \ub9cc\uc871\uc744 \ud76c\uc0dd\ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. AI\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uace0 \ube60\ub978 \uc751\ub2f5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc9c0\ub9cc, \uadf8\ub7ec\uba74\uc11c\ub3c4 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\ub3c4 \ud5a5\uc0c1\uc2dc\ucf1c\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 AI\ub97c \ud1b5\ud574 \ub3c4\uc6c0\uc744 \ubc1b\uace0 \uc788\ub098\uc694, \uc544\ub2c8\uba74 \ubd88\ub9cc\uc744 \ub290\ub07c\uace0 \uc788\ub098\uc694? \uc815\uae30\uc801\uc778 <a href=\"https:\/\/www.salesforce.com\/service\/customer-service-incident-management\/customer-satisfaction-survey\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac<\/a>\uc640 \ud6a8\uacfc\uc801\uc778 <a href=\"https:\/\/www.salesforce.com\/service\/contact-center\/what-is-customer-feedback-management\/\" target=\"_blank\" rel=\"noopener\">\ud53c\ub4dc\ubc31 \uad00\ub9ac<\/a>\ub294 AI \ud65c\uc6a9\uacfc \uad00\ub828\ud574 \ubb34\uc5c7\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ud6a8\uacfc\uac00 \uc788\uace0 \ubc18\ub300\ub85c \ubb34\uc5c7\uc774 \uac1c\uc120\ub418\uc5b4\uc57c \ud558\ub294\uc9c0 \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/li>\n<li><b>\ub9e4\ucd9c \uc131\uc7a5: <\/b>AI\ub97c \ud3ec\ud568\ud55c \ub9ce\uc740 \ube44\uc988\ub2c8\uc2a4 \uc774\ub2c8\uc154\ud2f0\ube0c\uc758 \uc8fc\uc694 \ubaa9\ud45c\ub294 <a href=\"https:\/\/www.salesforce.com\/blog\/align-your-sales-and-service-teams\/\" target=\"_blank\" rel=\"noopener\">\ub9e4\ucd9c \uc131\uc7a5<\/a>\uc744 \ucd09\uc9c4\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. AI\ub294 \uc601\uc5c5 \ud504\ub85c\uc138\uc2a4\ub97c \uac1c\uc120\ud558\uace0, \ub9c8\ucf00\ud305 \ud65c\ub3d9\uc744 \uac1c\uc778\ud654\ud558\uba70, \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud5a5\uc0c1\uc2dc\ud0b4\uc73c\ub85c\uc368 \uc774\ub7ec\ud55c \ubaa9\ud45c\uc5d0 \uae30\uc5ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uac1c\uc120\uc774 \uc2e4\uc81c \uc218\uc775\uc73c\ub85c \uc5b4\ub5bb\uac8c \uc5f0\uacb0\ub418\ub294\uc9c0 \ucd94\uc801\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. AI \uae30\ubc18 \ucd94\ucc9c\uc774 \ub9e4\ucd9c \uc99d\ub300\ub85c \uc774\uc5b4\uc9c0\uace0 \uc788\ub098\uc694? \uac1c\uc778\ud654\ub41c \ub9c8\ucf00\ud305\uc73c\ub85c \uc804\ud658\uc728\uc774 \ud5a5\uc0c1\ub418\uc5c8\ub098\uc694? \uc774\ub7ec\ud55c \uc9c0\ud45c\ub97c \uba74\ubc00\ud788 \ubaa8\ub2c8\ud130\ub9c1\ud558\uba74 AI\uac00 \ube44\uc988\ub2c8\uc2a4 \uc218\uc775\uc5d0 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><b><i>\uc804\ubb38\uac00 Tip: <\/i><\/b>\uc704 3 \uac00\uc9c0 KPI \uc678\uc5d0 &#8216;AI \uc5d0\uc774\uc804\ud2b8 \uc720\uc9c0\uc728 \ubc0f \ub9cc\uc871\ub3c4\u2019 \uc758 \uc911\uc694\ub3c4\uac00 \ub192\uc544\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc774 \uace0\uac1d NPS \ub97c \uce21\uc815\ud558\ub294 \uac83\ucc98\ub7fc, \uc774\uc81c \uae00\ub85c\ubc8c \ud0d1 \uae30\uc5c5\ub4e4\uc740 \uc9c1\uc6d0\ub4e4\uc758 NPS\ub97c \ucd94\uc801\ud569\ub2c8\ub2e4. \ud6a8\uacfc\uc801\uc778 AI \ud65c\uc6a9\uc740 \ubc18\ubcf5\uc801\uc778 \uc800\ubd80\uac00\uac00\uce58 \uc5c5\ubb34\uc758 \ubd80\ub2f4\uc744 \ub35c\uc5b4\uc8fc\uc5b4 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc758 <a href=\"https:\/\/www.salesforce.com\/blog\/call-center-burnout\/\" target=\"_blank\" rel=\"noopener\">\ubc88\uc544\uc6c3<\/a>\uc744 \uc904\uc5ec\uc90d\ub2c8\ub2e4. \ub610\ud55c \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub294 AI \ub370\uc774\ud130 \ubd84\uc11d\uac00, \uac1c\uc778\ud654 \uc804\ubb38\uac00, AI \ub3c4\uc785 \uc804\ubb38\uac00 \ub4f1 <a href=\"https:\/\/www.salesforce.com\/blog\/ai-creating-customer-service-jobs\/\" target=\"_blank\" rel=\"noopener\">\uc0c8\ub85c\uc6b4 \uace0\uac1d \uc11c\ube44\uc2a4 \uc9c1\ubb34 \uc5ed\ud560<\/a>\uacfc \uc5ed\ub7c9\uc744 \ud655\uc7a5\ud560 \uc218 \uc788\ub294 \uae38\ub3c4 \uc5f4\uc5b4\uc90d\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\uc5d0 AI\ub97c \ud65c\uc6a9\ud558\ub824\uba74 \uc9c0\uc18d\uc801\uc778 \uc2dc\uc2a4\ud15c \uac1c\uc120\uacfc \ube44\uc988\ub2c8\uc2a4 \uc9c0\ud45c \uc870\uc815\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uc815\uae30\uc801\uc73c\ub85c \ud6a8\uacfc\uc801\uc778 AI \uc694\uc18c\uc640 \uadf8\ub807\uc9c0 \uc54a\uc740 \uc694\uc18c\ub97c \ud3c9\uac00\ud568\uc73c\ub85c\uc368, \uae30\uc5c5\uc740 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c AI \ud22c\uc790\uc758 \uc815\ub2f9\uc131\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc73c\uba70 \ub354 \ub098\uc740 \uc131\uacfc\ub97c \uc704\ud55c \uc804\ub7b5\uc744 \uc815\uad50\ud558\uac8c \ub2e4\ub4ec\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold2025-ai-b\"><b>2025 \uace0\uac1d \uacbd\ud5d8 AI \ud2b8\ub80c\ub4dc \uc608\uce21<\/b><\/h3>\n<p>2025\ub144\uc758 \uace0\uac1d \uacbd\ud5d8 AI \ud2b8\ub80c\ub4dc\ub97c \uc608\uce21\ud574 \ubcfc \ub54c, \uace0\uac1d \uacbd\ud5d8\uc5d0 AI\ub97c \ud1b5\ud569\ud558\ub294 \ubc29\uc2dd\uc740 \uacc4\uc18d \ubc1c\uc804\ud560 \uac83\uc785\ub2c8\ub2e4. \ub2e4\uc74c\uc740 AI\uac00 \uace0\uac1d \uacbd\ud5d8\uc744 \uc5b4\ub5bb\uac8c \ubcc0\ud654\uc2dc\ud0ac\uc9c0\uc5d0 \ub300\ud55c \ub124 \uac00\uc9c0 \uc8fc\uc694 \uc608\uce21\uc785\ub2c8\ub2e4:<\/p>\n<ol>\n<li><b>AI \uc5d0\uc774\uc804\ud2b8 \ub3c4\uc785 \uc99d\uac00: <\/b>\uae30\uc5c5\uc740 \ubcf5\uc7a1\ud55c \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uace0 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uae30 \uc704\ud574 AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc810\uc810 \ub354 \ub9ce\uc774 \ub3c4\uc785\ud560 \uac83\uc73c\ub85c \uc608\uce21\ub429\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc6d0\ud65c\ud558\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc774 \ub354\uc6b1 \uc798 \uc774\ub8e8\uc5b4\uc9c0\uace0, \uace0\uac1d\uacfc &#8216;\ub300\ud654&#8217;\ud558\ub294 AI \uc5d0\uc774\uc804\ud2b8\uac00 \ub4f1\uc7a5\ud560 \uac83\uc785\ub2c8\ub2e4<\/li>\n<li><b>B2B \ubd84\uc57c \uac1c\uc778\ud654 \uac15\ud654: <\/b>B2B \uae30\uc5c5\uc740 AI\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uacfc \ub354\uc6b1 \uae4a\uace0 \uac1c\uc778\ud654\ub41c \uad00\uacc4\ub97c \uad6c\ucd95\ud560 \uac83\uc785\ub2c8\ub2e4. AI\ub294 \uace0\uac1d \ud589\ub3d9\uc5d0 \ub300\ud55c \uc0c1\uc138\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uc5ec \uae30\uc5c5\uc774 \ub9de\ucda4\ud615 \uc194\ub8e8\uc158\uacfc \uc0ac\uc804 \uc608\ubc29\uc801 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/li>\n<li><b>B2C \ubd84\uc57c \uc6b4\uc601 \ud6a8\uc728\uc131 \uac15\ud654: <\/b>B2C \uae30\uc5c5\uc740 \uc6b4\uc601 \ud6a8\uc728\uc131\uacfc \ud655\uc7a5\uc131\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud574 AI\ub97c \uc0ac\uc6a9\ud558\ub294 \ub370 \uc8fc\ub825\ud560 \uac83\uc785\ub2c8\ub2e4. AI\ub294 \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uace0, \uac70\ub798\ub97c \ucc98\ub9ac\ud558\uace0, \uac1c\uc778\ud654\ub41c \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\uc5ec \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/li>\n<li><b>\uc9c4\ud654\ud558\ub294 \uc9c1\ubb34 \uc5ed\ud560: <\/b>\uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 AI\ub97c \ud1b5\ud569\ud558\ub294 \uac83\uc740 \uae30\uc220\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc0ac\ub78c\uc5d0 \uad00\ud55c \ubb38\uc81c\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. AI \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uac00, AI \ub370\uc774\ud130 \ubd84\uc11d\uac00, AI \ud2b8\ub808\uc774\ub108\uc640 \uac19\uc740 \uc0c8\ub85c\uc6b4 \uc9c1\ubb34\uac00 \ub4f1\uc7a5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ubbf8 \ub9ce\uc740 \uae30\uc5c5\uc774 \uc774\ubbf8 AI \uad00\ub828 \uc778\uc7ac\ub97c \uc720\uce58\ud558\uace0 \ud601\uc2e0\uc744 \uc8fc\ub3c4\ud558\ub294 \ub9e4\ub825\uc801\uc774\uace0 \uae30\uc220 \uc9c0\ud5a5\uc801\uc778 \uc9c1\ucc45\uc744 \uc2e0\uc124\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c1\ubb34 \uc5ed\ud560\uc758 \uc9c4\ud654\ub294 AI \uc2dc\uc2a4\ud15c\uc744 \uad00\ub9ac\ud558\uace0 \ucd5c\uc801\ud654\ud558\ub294 \ub370 \uc788\uc5b4 \uc778\uac04\uc758 \uc804\ubb38\uc131\uc774 \uc5bc\ub9c8\ub098 \uc911\uc694\ud55c\uc9c0\ub97c \ub098\ud0c0\ub0c5\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p><b><i>\uc804\ubb38\uac00 Tip: <\/i><\/b>\uc0dd\uc131\ud615 AI \uac00 \uc778\uac04\uacfc \uac19\uc740 \ubc29\uc2dd\uc73c\ub85c \ub9d0\ud558\uba70 , \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \uc5b8\uc5b4\ub85c \uace0\uac1d\uc744 \uc774\ud574\ud558\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold-ai-b\"><b>\uc131\uacf5\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 AI \ub3c4\uc785\uc744 \uc704\ud55c \uc900\ube44<\/b><\/h3>\n<p>\uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798\ub294 \uc9c0\ub2a5\uc801\uc778 AI \ud1b5\ud569\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc5d0 \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0 \ubaa8\ub4e0 \ud615\ud0dc\uc758 AI \uc0ac\uc6a9\uc744 \uac00\uc18d\ud654\ud560 \uc218 \uc788\ub294 \ud1b5\ud569\ub41c \ud50c\ub7ab\ud3fc\uc744 \uad6c\ucd95\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc138\uc77c\uc988\ud3ec\uc2a4 \ud50c\ub7ab\ud3fc\uc758 \uc7a5\uc810\uc740 \ube44\uc988\ub2c8\uc2a4 \ubc0f IT \ub9ac\ub354\ub4e4\uc5d0\uac8c \ud575\uc2ec \ucc28\ubcc4\ud654 \uc694\uc18c\ub85c \uc778\uc815\ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\uc591\ud55c \uc720\ud615\uc758 AI\uc640 AI \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc774\ud574\ud568\uc73c\ub85c\uc368, \uae30\uc5c5\uc740 \uc55e\uc73c\ub85c \ub354\uc6b1 \uac1c\uc778\ud654\ub418\uace0 \ud6a8\uc728\uc801\uc774\uba70 \uc601\ud5a5\ub825 \uc788\ub294 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uac15\ub825\ud55c AI \uc5d0\uc774\uc804\ud2b8 \ub3c4\uad6c\uc640 \ud504\ub808\uc784\uc6cc\ud06c\ub294 \uc774\ub7ec\ud55c \uc9c4\ud654\ub97c \uc131\uacf5\uc801\uc73c\ub85c \ud0d0\uc0c9\ud558\ub294 \ub370 \ud544\uc694\ud55c \ubaa8\ub4e0 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>AI \uc2dc\ub300 \uc131\uacf5\ud558\ub294 \uae30\uc5c5\uc740 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ube60\ub974\uac8c AI\ub97c \ub3c4\uc785\ud558\ub294 \uae30\uc5c5\uc785\ub2c8\ub2e4. \uc9c0\uae08 \ubc14\ub85c \uc870\uce58\ub97c \ucde8\ud558\uc138\uc694. AI \uae30\ubc18 \ud601\uba85\uc758 \uc120\ub450\uc5d0 \uc11c\uc11c \uc7a5\uae30\uc801\uc778 \uc131\uacf5\uacfc \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4!<\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c AI\uc758 \ud65c\uc6a9\ub3c4\uac00 \uc810\ucc28 \ub192\uc544\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI\ub85c B2B, B2C \ub4f1 \ub2e4\uc591\ud55c \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \ubc29\ubc95\uacfc \ud504\ub85c\uc138\uc2a4\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc778 \uc0ac\ub840\uc640 \ud2b8\ub80c\ub4dc\ub97c \uc0b4\ud3b4\ubcf4\uc138\uc694. \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \uac15\ud654\ud558\uae30&hellip;<\/p>\n","protected":false},"author":1,"featured_media":54,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[109],"coauthors":[8],"class_list":["post-55","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-crm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\uace0\uac1d \uacbd\ud5d8 \ucd5c\uc801\ud654\ub97c \uc704\ud55c AI \ud65c\uc6a9 \ubc29\ubc95, \uc0ac\ub840, KPI \uce21\uc815 \ubc29\uc548- \uc138\uc77c\uc988\ud3ec\uc2a4- Salesforce<\/title>\n<meta name=\"description\" content=\"AI \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8(CX) \ud601\uc2e0, \uc5b4\ub5bb\uac8c \uc2dc\uc791\ud574\uc57c \ud560\uae4c\uc694? \uace0\uac1d \ub370\uc774\ud130 \ubd84\uc11d\uc744 \ud1b5\ud574 \ub2c8\uc988\ub97c \uc608\uce21\ud558\uace0, \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \ucd08\uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ubc29\ubc95\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4. 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