{"id":5555,"date":"2026-08-26T15:19:17","date_gmt":"2026-08-26T06:19:17","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=5555"},"modified":"2026-08-26T15:22:11","modified_gmt":"2026-08-26T06:22:11","slug":"crm-failure-cases","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/crm-failure-cases\/","title":{"rendered":"CRM \uc2e4\ud328 \uc0ac\ub840\ub85c \ubcf8, \uc601\uc5c5\ud300\uc774 \ub2e4\uc2dc \uc5d1\uc140\ub85c \ub3cc\uc544\uac00\ub294 \uc774\uc720"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewbox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientunits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li>CRM \ud504\ub85c\uadf8\ub7a8 \ub3c4\uc785 \ud6c4\uc5d0\ub3c4 \ud300\uc774 \uc5d1\uc140\ub85c \ub3cc\uc544\uac00\ub294 \uac83\uc740 \ub3c4\uad6c\uc758 \ubb38\uc81c\uac00 \uc544\ub2c8\ub77c \uc5c5\ubb34 \ud504\ub85c\uc138\uc2a4\uac00 \ud568\uaed8 \ubc14\ub00c\uc9c0 \uc54a\uc740 \ub514\uc9c0\ud138 \uc804\ud658\uc758 \uc2e4\ud328\uc785\ub2c8\ub2e4.<\/li>\n\n\n\n<li>CRM \uc2e4\ud328 \uc0ac\ub840\ub294 \uc2e4\uc81c \ud300\uc758 \uc785\ub825 \ubd80\ub2f4, \ubd80\uc871\ud55c \uacbd\uc601\uc9c4 \ubc0f \uad00\ub9ac\uc790\uc758 \ub178\ub825, \uad50\uc721\uacfc \uc9c0\uc6d0 \uacf5\ubc31, \ud504\ub85c\uc138\uc2a4 \uc124\uacc4 \uc624\ub958\ub77c\ub294 \ub124 \uac00\uc9c0 \uc6d0\uc778\uc73c\ub85c \uc218\ub834\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li>\uac19\uc740 \uc870\uac74\uc5d0\uc11c \uc131\uacf5\ud55c \uae30\uc5c5\ub4e4\uc740 \ub370\uc774\ud130\ub97c \uba3c\uc800 \uc815\ub9ac\ud558\uace0, \ub9ac\ub354\uac00 \uba3c\uc800 \uc0ac\uc6a9\ud558\uace0, \ub370\uc774\ud130 \uc785\ub825 \uc7a5\ubcbd\uc744 \uae30\uc220\ub85c \uc81c\uac70\ud558\ub294 \uc21c\uc73c\ub85c \ub3c4\uc785\uc744 \uc774\ub04c\uc5c8\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><em>\ubcf8 \ucf58\ud150\uce20\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4 \ucf54\ub9ac\uc544\uac00 \ubc1c\ud589\ud55c <\/em><br><em><a href=\"https:\/\/www.salesforce.com\/kr\/sales\/resources\/sales-strategy-guide-for-leaders\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u300cAX \uc2dc\ub300, \uc601\uc5c5 \uc870\uc9c1\uc774 \ubc18\ub4dc\uc2dc \uc54c\uc544\uc57c \ud560 AI \uc138\uc77c\uc988 \uc2e4\uc804 \uc804\ub7b5\u300d<\/a>\uc758 \ub0b4\uc6a9\uc744 \ubc14\ud0d5\uc73c\ub85c \uc791\uc131\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/em><\/p>\n\n\n\n<h2 id=\"h-\ubaa9\ucc28\" class=\"wp-block-heading\">\ubaa9\ucc28<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#h-crm-\ud504\ub85c\uadf8\ub7a8\uc740-\uc788\ub294\ub370-\uc65c-\uc544\ubb34\ub3c4-\uc4f0\uc9c0-\uc54a\uc744\uae4c\uc694\" data-type=\"internal\" data-id=\"#h-crm-\ud504\ub85c\uadf8\ub7a8\uc740-\uc788\ub294\ub370-\uc65c-\uc544\ubb34\ub3c4-\uc4f0\uc9c0-\uc54a\uc744\uae4c\uc694\">CRM \ud504\ub85c\uadf8\ub7a8\uc740 \uc788\ub294\ub370, \uc65c \uc544\ubb34\ub3c4 \uc4f0\uc9c0 \uc54a\uc744\uae4c\uc694?<\/a><\/li>\n\n\n\n<li><a href=\"#h-crm-\uc2e4\ud328-\uc0ac\ub840\uc5d0\uc11c-\ubc18\ubcf5\ub418\ub294-4\uac00\uc9c0-\uc6d0\uc778\">CRM \uc2e4\ud328 \uc0ac\ub840\uc5d0\uc11c \ubc18\ubcf5\ub418\ub294 4\uac00\uc9c0 \uc6d0\uc778<\/a><\/li>\n\n\n\n<li><a href=\"#h-\uc2e4\ud328\ub97c-\ub4a4\uc9d1\uc740-\uac1c\uc120-\uc0ac\ub840\" data-type=\"internal\" data-id=\"#h-\uc0ac\ub840-3-\ub370\uc774\ud130-\uc785\ub825-\uc7a5\ubcbd-\uc790\uccb4\ub97c-\uae30\uc220\ub85c-\uc81c\uac70\ud55c-\uc870\uc9c1\ub4e4\">\uc2e4\ud328\ub97c \ub4a4\uc9d1\uc740 \uac1c\uc120 \uc0ac\ub840<\/a><\/li>\n\n\n\n<li><a href=\"#h-\uc5d1\uc140\uc5d0\uc11c-\ubc97\uc5b4\ub09c-\uad6d\ub0b4-\uae30\uc5c5\ub4e4\uc758-\uacf5\ud1b5\uc810\" data-type=\"internal\" data-id=\"#h-\uc0ac\ub840-3-\ub370\uc774\ud130-\uc785\ub825-\uc7a5\ubcbd-\uc790\uccb4\ub97c-\uae30\uc220\ub85c-\uc81c\uac70\ud55c-\uc870\uc9c1\ub4e4\">\uc5d1\uc140\uc5d0\uc11c \ubc97\uc5b4\ub09c \uad6d\ub0b4 \uae30\uc5c5\ub4e4\uc758 \uacf5\ud1b5\uc810<\/a><\/li>\n\n\n\n<li><a href=\"#h-\uc6b0\ub9ac-\uc870\uc9c1\uc758-crm\uc740-\uc5b4\ub290-\ub2e8\uacc4\uc77c\uae4c\uc694\" data-type=\"internal\" data-id=\"#h-\uc5d1\uc140\uc5d0\uc11c-\ubc97\uc5b4\ub09c-\uad6d\ub0b4-\uae30\uc5c5\ub4e4\uc758-\uacf5\ud1b5\uc810\">\uc6b0\ub9ac \uc870\uc9c1\uc758 CRM\uc740 \uc5b4\ub290 \ub2e8\uacc4\uc77c\uae4c\uc694<\/a><\/li>\n\n\n\n<li><a href=\"#h-\uad6d\ub0b4-\uc601\uc5c5\ud300\uc744-\uc704\ud55c-ai-\uc138\uc77c\uc988-\uc2e4\uc804-\uc804\ub7b5-\uac00\uc774\ub4dc\">[\ubb34\ub8cc \ub2e4\uc6b4\ub85c\ub4dc] \uad6d\ub0b4 \uc601\uc5c5\ud300\uc744 \uc704\ud55c AI \uc138\uc77c\uc988 \uc2e4\uc804 \uc804\ub7b5 \uac00\uc774\ub4dc<\/a><\/li>\n\n\n\n<li><a href=\"#h-\uc790\uc8fc-\ubb3b\ub294-\uc9c8\ubb38-faqs\" data-type=\"internal\" data-id=\"#h-\uc790\uc8fc-\ubb3b\ub294-\uc9c8\ubb38-faqs\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38 (FAQs)<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"h-crm-\ud504\ub85c\uadf8\ub7a8\uc740-\uc788\ub294\ub370-\uc65c-\uc544\ubb34\ub3c4-\uc4f0\uc9c0-\uc54a\uc744\uae4c\uc694\" class=\"wp-block-heading has-white-color has-midnight-gradient-background has-text-color has-background has-link-color wp-elements-a3e724b9a41ac4cc1892b887247d1d4e\"><strong>CRM \ud504\ub85c\uadf8\ub7a8\uc740 \uc788\ub294\ub370, \uc65c \uc544\ubb34\ub3c4 \uc4f0\uc9c0 \uc54a\uc744\uae4c\uc694?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ub9ce\uc740 \uc870\uc9c1\uc5d0\uc11c \ubc18\ubcf5\ub429\ub2c8\ub2e4. \uc0c1\ub2f9\ud55c \uc608\uc0b0\uc744 \ub4e4\uc5ec <a href=\"https:\/\/www.salesforce.com\/kr\/crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">CRM<\/a> \ud504\ub85c\uadf8\ub7a8\uc744 \ub3c4\uc785\ud588\uace0, \ucd08\uae30 \uad50\uc721\ub3c4 \uc9c4\ud589\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub7f0\ub370 \uba87 \ub2ec\uc774 \uc9c0\ub098\uba74 \uc601\uc5c5 \ubbf8\ud305 \ub178\ud2b8\ub294 \ub2e4\uc2dc \uc5d1\uc140\ub85c \ub9cc\ub4e4\uc5b4\uc9c0\uace0, \uace0\uac1d \uc815\ubcf4\ub294 \ub2f4\ub2f9\uc790\uc758 \ud734\ub300\ud3f0\uacfc \uac1c\uc778 \ub178\ud2b8\uc5d0 \ub0a8\uc2b5\ub2c8\ub2e4. CRM\ud504\ub85c\uadf8\ub7a8\uc740 \ub85c\uadf8\uc778\ub9cc \ub418\uc5b4 \uc788\ub294 \uc0c1\ud0dc\ub85c \uc720\uc9c0\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774\ub7ec\ud55c \ubaa8\uc2b5\uc740 \ub2e4\uc591\ud55c \uc870\uc9c1\uc5d0\uc11c \ud655\uc778\ub429\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/kr\/blog\/what-is-crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">CRM\uc758 \uae30\ubcf8 \uac1c\ub150\uacfc \ub3c4\uc785 \ud6a8\uacfc<\/a>\ub97c \uae30\uc900\uc73c\ub85c \ubcf4\uba74 \uae30\ub300 \uc131\uacfc\ub294 \ubd84\uba85\ud55c\ub370\ub3c4 \uc5c5\uacc4 \uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \ub3c4\uc785\uc758 30~70%\uac00 \uae30\ub300\ud55c \uc131\uacfc\ub97c \ub0b4\uc9c0 \ubabb\ud558\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0a9\ub2c8\ub2e4 (\uc5c5\uacc4 \uc870\uc0ac \uc885\ud569 \u2014 1\ucc28 \ucd9c\ucc98 \ubbf8\ud655\uc778, \ubc1c\ud589 \uc804 \ud655\uc778 \ud544\uc694). \uc57d 1,250\uac1c \uae30\uc5c5\uc744 \uc870\uc0ac\ud55c Validity \uc790\ub8cc\uc5d0 \ub530\ub974\uba74, CRM \uad00\ub9ac\uc790\uc758 24%\ub294 \uc790\uc0ac \ub370\uc774\ud130 \uc911 \uc8fc\uc694 \uc815\ubcf4\uc758 \uc815\ud655\ub3c4\uac00 \uc808\ubc18\uc5d0\ub3c4 \ubbf8\uce58\uc9c0 \ubabb\ud55c\ub2e4\uace0 \ub2f5\ud588\uace0, \uae30\uc5c5\uc758 44%\ub294 \ub0ae\uc740 \ud488\uc9c8\uc758 CRM \ub370\uc774\ud130 \ub54c\ubb38\uc5d0 \uc5f0 \ub9e4\ucd9c\uc758 10% \uc774\uc0c1\uc744 \uc783\ub294\ub2e4\uace0 \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4. <em>(Validity, \u300cState of CRM Data Management\u300d, 1,250\uc5ec \uac1c \uae30\uc5c5 \uc870\uc0ac)<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc5ec\uae30\uc11c \uc9da\uc5b4\uc57c \ud560 \uac83\uc740 \uc2e4\uc81c \uc774\uc640 \uac19\uc740 \ud604\uc0c1\uc774 \ubc1c\uc0dd\ud55c \uc2e4\uc81c \uc6d0\uc778\uc785\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 \uc870\uc9c1\uc740 &#8216;\uae30\ub2a5\uc774 \ubd80\uc871\ud588\ub2e4&#8217;, &#8216;\uc6b0\ub9ac \uc5c5\ubb34 \ud50c\ub85c\uc6b0\uc640 \ub9de\uc9c0 \uc54a\ub294\ub2e4&#8217;\uace0 \uacb0\ub860 \ub0b4\ub9bd\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc2e4\uc81c CRM \uc2e4\ud328 \uc0ac\ub840\ub97c \ub72f\uc5b4\ubcf4\uba74 \ub3c4\uad6c\uac00 \uc544\ub2c8\ub77c \ub3c4\uad6c\ub97c \ub458\ub7ec\uc2fc \ud504\ub85c\uc138\uc2a4\uc640 \uc870\uc9c1 \ubb38\ud654\uc5d0 \uc6d0\uc778\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uc804\ud658\uc744 \uc704\ud55c \uc900\ube44 \uc5c6\uc774, \ud504\ub85c\uadf8\ub7a8\ub9cc \ub3c4\uc785\ud55c \uacb0\uacfc\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-crm-\uc2e4\ud328-\uc0ac\ub840\uc5d0\uc11c-\ubc18\ubcf5\ub418\ub294-4\uac00\uc9c0-\uc6d0\uc778\" class=\"wp-block-heading has-white-color has-midnight-gradient-background has-text-color has-background has-link-color wp-elements-783fe9386c7f7e63a229e461bb986138\">CRM \uc2e4\ud328 \uc0ac\ub840\uc5d0\uc11c \ubc18\ubcf5\ub418\ub294 4\uac00\uc9c0 \uc6d0\uc778<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uc2e4\uc81c \ub3c4\uc785 \uc870\uc9c1\ub4e4\uc758 \uc0ac\ub840\ub97c \ubaa8\uc544 \ubcf4\uba74 \uc2e4\ud328 \uc6d0\uc778\uc740 \ub124 \uac00\uc9c0\ub85c \uc815\ub9ac\ub429\ub2c8\ub2e4. \uc6b0\ub9ac \uc870\uc9c1\uc5d0\ub3c4 \ud574\ub2f9\ub418\ub294 \ud56d\ubaa9\uc774 \uc788\ub294\uc9c0 \uc810\uac80\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 id=\"h-\uc6d0\uc778-1-\ub370\uc774\ud130-\uc785\ub825-\uc5c5\ubb34\uc5d0-\ub300\ud55c-\ud300\uc758-\uc2ec\ub9ac\uc801-\ubd80\ub2f4-\uc7a5\ubcbd\" class=\"wp-block-heading\"><strong>\uc6d0\uc778 1. \ub370\uc774\ud130 \uc785\ub825 \uc5c5\ubb34\uc5d0 \ub300\ud55c \ud300\uc758 \uc2ec\ub9ac\uc801 \ubd80\ub2f4 \uc7a5\ubcbd<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\uac00\uc7a5 \ud754\ud55c \uc6d0\uc778\uc785\ub2c8\ub2e4. \uc785\ub825 \ud56d\ubaa9\uc774 \uc9c0\ub098\uce58\uac8c \ub9ce\uc544 \ub2f4\ub2f9\uc790\uac00 \uc785\ub825\uc744 \ubbf8\ub8e8\uace0, \uc65c \uc774 \ud56d\ubaa9\uc744 \ucc44\uc6cc\uc57c \ud558\ub294\uc9c0 \uc124\uba85\ub418\uc9c0 \uc54a\uc544 \ud615\uc2dd\uc801\uc73c\ub85c\ub9cc \ub370\uc774\ud130\ub97c \ucc44\uc6b0\ub294 \uacbd\uc6b0\uc785\ub2c8\ub2e4. \uae30\uc874 \uc5d1\uc140 \uad00\ub9ac\uac00 \ubcd1\ud589\ub418\uba74\uc11c \uc774\uc911 \ub370\uc774\ud130 \uad00\ub9ac \uc0c1\ud669\uc774 \ubc1c\uc0dd\ud558\uba74\uc11c&nbsp; \ud300\uc758 \ud53c\ub85c\ub3c4\ub294 \uae09\uaca9\ud788 \uc0c1\uc2b9\ud558\uac8c\ub429\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \ud55c \uc81c\uc870 \uae30\uc5c5\uc758 \uc9c0\uc5ed \uc601\uc5c5 \uc870\uc9c1\uc744 \uc870\uc0ac\ud55c \uacb0\uacfc, \uc544\ub798 \uc138\uac00\uc9c0\uc758 \uc774\uc288\uac00 \ud655\uc778\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uc785\ub825 \ud544\ub4dc \uc694\uac74\uc774 \uacfc\ub3c4\ud55c \ubd80\ub2f4\uc744 \uac00\uc911<\/li>\n\n\n\n<li>\uc0c8\ub85c\uc6b4 \ud504\ub85c\uadf8\ub7a8 \uc124\uc815\uacfc \uc870\uc791 \ubc29\ubc95\uc774 \ubd88\uba85\ud655&nbsp;<\/li>\n\n\n\n<li>\ucd95\uc801\ub41c \ub370\uc774\ud130\uc758 \uc2dc\uac01\ud654 \ubc0f \ubd84\uc11d \uae30\ub2a5 \ubbf8\ud65c\uc6a9<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ub370\uc774\ud130 \uc785\ub825 \uc5c5\ubb34\uac00 \ucd94\uac00\uc801\uc73c\ub85c \uc694\uad6c\ub418\uba74\uc11c\ub3c4 \uadf8 \uacb0\uacfc\uac00 \ud55c \ub208\uc5d0 \ud655\uc778\ub418\uc9c0 \uc54a\uc73c\uba74 \ud300\uc740 \ud574\ub2f9 \uc791\uc5c5\uc744 &#8216;\ubcf4\uace0\ub97c \uc704\ud55c \ucd94\uac00 \uc5c5\ubb34&#8217;\ub85c \uc778\uc2dd\ud558\uac8c \ub429\ub2c8\ub2e4. \uc624\ub798 \uadfc\ubb34\ud55c \ud300\uc6d0\uc758 \uc800\ud56d\uc740 \ub354 \uc2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. &#8216;\uc9c0\uae08\uae4c\uc9c0\uc758 \ubc29\uc2dd\uc73c\ub85c \ubb38\uc81c\uc5c6\uc5c8\ub2e4&#8217;\ub294 \uc778\uc2dd\uc740 \uac1c\uc778\uc758 \uc8fc\uc7a5\uc774 \uc544\ub2cc, \uc2e4\uc81c \uadf8 \ubc29\uc2dd\uc73c\ub85c \uc131\uacfc\ub97c \ub0b4 \uc628 \uacbd\ud5d8\uc5d0\uc11c \ub098\uc635\ub2c8\ub2e4. \uc774 \uc800\ud56d\uc744 \ubb34\uc2dc\ud558\uace0 \uac15\uc81c\ud558\uba74 \ud615\uc2dd\uc801\uc778 \uc5c5\ubb34\ub9cc\uc774 \ud300\uc5d0 \ub0a8\uac8c\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 id=\"h-\uc6d0\uc778-2-\uacbd\uc601\uc9c4-\ubc0f-\uad00\ub9ac\uc790\uc758-\ub178\ub825-\ubd80\uc871\" class=\"wp-block-heading\"><strong><strong>\uc6d0\uc778 2. \uacbd\uc601\uc9c4 \ubc0f \uad00\ub9ac\uc790\uc758 \ub178\ub825 \ubd80\uc871<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\uacbd\uc601\uc9c4 \ubc0f \uad00\ub9ac\uc790\uac00 \uc0ac\uc6a9\uc744 \uc9c0\uc2dc\ud558\uba74\uc11c \uc815\uc791 \ubcf8\uc778\uc740 \ub300\uc2dc\ubcf4\ub4dc\ub97c \uc5f4\uc9c0 \uc54a\ub294 \uacbd\uc6b0, \ud300\uc740 \uadf8 \uc2dc\uc2a4\ud15c\uc758 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud655\ud788 \uc77d\uc5b4 \ub0c5\ub2c8\ub2e4. \uc911\uac04 \uad00\ub9ac\uc790\uac00 \uc77c\uc77c \ubcf4\uace0\ub97c \uc5ec\uc804\ud788 \uba54\uc77c\uc774\ub098 \uba54\uc2e0\uc800\ub85c \ubc1b\ub294\ub2e4\uba74 CRM \ub370\uc774\ud130 \uc785\ub825\uc740 \uc2e4\uc9c8\uc801\uc73c\ub85c \ubd88\ud544\uc694\ud55c \uc5c5\ubb34\uac00 \ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ROI \uc124\uba85\uc758 \ubd80\uc7ac\ub3c4 \uc5ec\uae30\uc5d0 \ud3ec\ud568\ub429\ub2c8\ub2e4. \ub77c\uc774\uc120\uc2a4 \ube44\uc6a9\uc774 \uc5b4\ub5a4 \uc131\uacfc\ub85c \ub3cc\uc544\uc624\ub294\uc9c0 \uc124\uba85\ub418\uc9c0 \uc54a\uc73c\uba74 \ub3c4\uc785 \uc790\uccb4\uac00 &#8216;\ube44\uc6a9\uc744 \uc4f0\ub294 \uacb0\uc815&#8217;\uc73c\ub85c\ub9cc \uc778\uc2dd\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 id=\"h-\uc6d0\uc778-3-\uad50\uc721\uacfc-\uc9c0\uc6d0\uc758-\uacf5\ubc31\" class=\"wp-block-heading\"><strong><strong>\uc6d0\uc778 3. <strong>\uad50\uc721\uacfc \uc9c0\uc6d0\uc758 \uacf5\ubc31<\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\ucd08\uae30 \uc628\ubcf4\ub529\ub9cc \uc9c4\ud589\ub418\uace0 \uc774\ud6c4 \uc9c0\uc6d0\uc774 \uc5c6\uc73c\uba74, \uc2dc\uac04\uc774 \ud750\ub978 \ub4a4 \uc194\ub8e8\uc158 \uc0ac\uc6a9 \ubc29\ubc95\uc744 \uc78a\uc5b4\ubc84\ub9b0 \uad6c\uc131\uc6d0\uc774 \uc0ac\uc6a9\uc744 \ud3ec\uae30\ud569\ub2c8\ub2e4. \uac00\uc774\ub4dc\uac00 \uc5c5\ub370\uc774\ud2b8\ub418\uc9c0 \uc54a\uc740 \uc0c1\ud0dc\uc5d0\uc11c \ubc84\uc804\uc774 \uc5c5\ub370\uc774\ud2b8\ub418\uba74 \ud63c\ub780\uc774 \uac00\uc911\ub420 \uc218 \uc788\uc73c\uba70, \ubb34\uc5c7\ubcf4\ub2e4 &#8216;\ub204\uad6c\uc5d0\uac8c \ub9e4\ub274\uc5bc\uc744 \ud655\uc778\ud574\uc57c \ud558\ub294\uc9c0&#8217; \ubd88\uba85\ud655\ud558\uba74 \ud65c\uc6a9\ud558\ub824\ub294 \ub178\ub825 \uc790\uccb4\uac00 \uc0ac\ub77c\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 id=\"h-\uc6d0\uc778-4-\ud504\ub85c\uc138\uc2a4-\uc124\uacc4-\ubb38\uc81c\" class=\"wp-block-heading\"><strong>\uc6d0\uc778 4. \ud504\ub85c\uc138\uc2a4 \uc124\uacc4 \ubb38\uc81c<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\uadf8 \ubb34\uc5c7\ubcf4\ub2e4\ub3c4 \uadfc\ubcf8\uc801\uc778 \uc6d0\uc778\uc785\ub2c8\ub2e4. CRM \ud504\ub85c\uadf8\ub7a8 \uc0ac\uc6a9 \ud750\ub984\uc774 \uc2e4\uc81c \uc5c5\ubb34 \uc21c\uc11c\uc640 \uc5b4\uae0b\ub098\uba74 \ub2f4\ub2f9\uc790\ub294 \uc5c5\ubb34\ub97c \ub9c8\uce5c \ub4a4 \ubcc4\ub3c4\ub85c \uc2dc\uc2a4\ud15c\uc5d0 \uc62e\uaca8 \uae30\ub85d\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\uac83\uc774 \uc774\uc911 \uc785\ub825\uc758 \uad6c\uc870\uc801 \uc6d0\uc778\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc5f0\ub3d9 \ub2e8\uacc4\uc5d0\uc11c \uc88c\ucd08\ub418\ub294 \uacbd\uc6b0\ub3c4 \ub9ce\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/kr\/blog\/solution-si-erip-crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">\uc194\ub8e8\uc158, SI, ERP, CRM\uc758 \uc5f0\ub3d9\uc774 \uc2e4\ud328\ud558\ub294 \uc9c4\uc9dc \uc774\uc720<\/a>\ub97c \uc0b4\ud3b4\ubcf4\uba74, \ubd80\uc11c \uac04 \ub370\uc774\ud130 \uc8fc\ub3c4\uad8c \ub2e4\ud23c\uacfc \ucf54\ub4dc \uccb4\uacc4 \ubd88\uc77c\uce58 \uc774\uc288\uac00 \ubc18\ubcf5\uc801\uc73c\ub85c \ub4f1\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud2b9\uc815 \uac1c\uc778\uc5d0\uac8c \uc758\uc874\ub41c \ud504\ub85c\uc138\uc2a4\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\uc785\ub2c8\ub2e4. \uc601\uc5c5 \ud65c\ub3d9\uc774 \uac1c\uc778\uc758 \uacbd\ud5d8\uacfc \uc9c1\uad00\uc5d0 \uc758\uc874\ud574 \ud45c\uc900\ud654\ub418\uc5b4 \uc788\uc9c0 \uc54a\uc73c\uba74, \uc2dc\uc2a4\ud15c\uc5d0 \ub2f4\uc744 &#8216;\ud45c\uc900&#8217;\uc774 \uc560\ucd08\uc5d0 \uc874\uc7ac\ud558\uc9c0\ub3c4 \uc54a\uac8c\ub429\ub2c8\ub2e4. \uc5ec\uae30\uc5d0 &#8216;\uc77c\ub2e8 \ubb50\ub77c\ub3c4 \uc785\ub825\ud574 \ub450\uba74 \ub41c\ub2e4&#8217;\ub294 \ub370\uc774\ud130 \ud488\uc9c8 \uacbd\uc2dc\uac00 \ub354\ud574\uc9c0\uba74, \uc313\uc778 \ub370\uc774\ud130\ub97c \uc2e0\ub8b0\ud558\uae30 \uc5b4\ub824\uc6cc\uc9d1\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-\uc2e4\ud328\ub97c-\ub4a4\uc9d1\uc740-\uac1c\uc120-\uc0ac\ub840\" class=\"wp-block-heading has-white-color has-midnight-gradient-background has-text-color has-background has-link-color wp-elements-40078a3fe24afdc7f39e0e555fb430ee\">\uc2e4\ud328\ub97c \ub4a4\uc9d1\uc740 \uac1c\uc120 \uc0ac\ub840<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uac19\uc740 \uc870\uac74\uc5d0\uc11c \uc0c1\ud669\uc744 \ubc18\uc804\uc2dc\ud0a8 \uc0ac\ub840\ub4e4\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uacf5\ud1b5\uc810\uc740 \ub3c4\uad6c\ub97c \ubc14\uafbc \uac83\uc774 \uc544\ub2c8\ub77c \uc21c\uc11c\ub97c \ubc14\uafe8\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 id=\"h-\uc0ac\ub840-1-\ub9ac\ub354\uac00-\uba3c\uc800-\uc0ac\uc6a9\ud558\uba70-\ud300\uc758-\uc800\ud56d\uc744-\ud574\uc18c\ud55c-\uc81c\uc870-\uae30\uc5c5\" class=\"wp-block-heading\"><strong>\uc0ac\ub840 1. \ub9ac\ub354\uac00 \uba3c\uc800 \uc0ac\uc6a9\ud558\uba70 \ud300\uc758 \uc800\ud56d\uc744 \ud574\uc18c\ud55c \uc81c\uc870 \uae30\uc5c5<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\uc0ac\uc5c5 \uc2b9\uacc4 \uc774\ud6c4 \ubca0\ud14c\ub791 \uc9c1\uc6d0\uc758 \uacbd\ud5d8\uc5d0 \uc758\uc874\ud558\ub358 \ud55c \uc81c\uc870 \uae30\uc5c5\uc740 CRM \ud504\ub85c\uadf8\ub7a8 \ub3c4\uc785 \ub2f9\uc2dc &#8216;\uc801\uc790\uc778\ub370 \ube44\uc2fc \ub77c\uc774\uc120\uc2a4 \ube44\uc6a9\uc744 \ub0b4\uc57c \ud558\ub294\uac00&#8217;\ub77c\ub294 \uac15\ud55c \ubc18\ubc1c\uc5d0 \ubd80\ub52a\ud614\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \uba3c\uc800 CRM \uc815\ucc29\uc744 \uc804\ub2f4\ud560 \ub2f4\ub2f9\uc790\ub97c \ucd94\uc9c4 \ub9ac\ub354\ub85c \ucc44\uc6a9\ud558\uc600\uc2b5\ub2c8\ub2e4. \ub3c4\uc785 \uc804 \ub370\uc774\ud130 \uc815\ud655\ub3c4\ub97c \uac80\ud1a0\ud558\uace0 \uacbd\uc601\uc9c4\uc774 \uc9c1\uc811 \uc218\uc815\uc744 \uc9c0\uc2dc\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc57d 2\uac1c\uc6d4\uc5d0 \uac78\uccd0 \ub3c4\uc785\uc758 \ud544\uc694\uc131\uc744 \uc124\uba85\ud558\uc600\uc2b5\ub2c8\ub2e4. \ubb34\uc5c7\ubcf4\ub2e4 <strong>\uc0ac\uc7a5\uc774 \uc9c1\uc811 \ub9e4\uc77c \uc2dc\uc2a4\ud15c\uc744 \uc0ac\uc6a9\ud558\ub294 \ubaa8\uc2b5\uc744 \ubcf4\uc600\uc2b5\ub2c8\ub2e4<\/strong>. \uacb0\uacfc\uc801\uc73c\ub85c \ud30c\ud2b8\ud0c0\uc784 \uc9c1\uc6d0\uc744 \ud3ec\ud568\ud55c \uc804 \uc9c1\uc6d0 \ub85c\uadf8\uc778\uc728 100%\ub97c \ub2ec\uc131\ud588\uace0, \uac1c\uc778 \uc758\uc874\uc5d0\uc11c \uc870\uc9c1 \ud504\ub85c\uc138\uc2a4 \uc758\uc874\uc73c\ub85c\uc758 \uc804\ud658\uc5d0 \uc131\uacf5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774 \uc0ac\ub840\uc758 \ud575\uc2ec\uc740 \uc9c8\ubb38\uc758 \uc804\ud658\uc785\ub2c8\ub2e4. &#8216;\uc0ac\uc6a9\ud574 \uc904 \uc218 \uc788\uaca0\uc2b5\ub2c8\uae4c&#8217;\uac00 \uc544\ub2c8\ub77c &#8216;\uacbd\uc601\uc9c4\uc774 \uc0ac\uc6a9\ud558\ub294 \ubaa8\uc2b5\uc744 \uba3c\uc800 \ubcf4\uc5ec \uc8fc\ub294 \uac83&#8217;\uc774 \uc0c8\ub85c\uc6b4 \ud504\ub85c\uadf8\ub7a8 \ub3c4\uc785 \uc800\ud56d\uc744 \uc904\uc77c \uc218 \uc788\uc5c8\ub358 \ubc29\ubc95\uc774\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 id=\"h-\uc0ac\ub840-2-\uc5d1\uc140-\ud65c\uc6a9-\ubcd1\ud589\uc744-\ub04a\uace0-\uc5c5\ubb34-\uc0ac\uc774\ud074\uc744-\ud45c\uc900\ud654\ud55c-\uc74c\ub8cc-\uc81c\uc870-\uae30\uc5c5\" class=\"wp-block-heading\"><strong>\uc0ac\ub840 2. \uc5d1\uc140 \ud65c\uc6a9 \ubcd1\ud589\uc744 \ub04a\uace0 \uc5c5\ubb34 \uc0ac\uc774\ud074\uc744 \ud45c\uc900\ud654\ud55c \uc74c\ub8cc \uc81c\uc870 \uae30\uc5c5<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\uc57d 7,000\uba85 \uaddc\ubaa8\uc758 \ud55c \uc74c\ub8cc \uc81c\uc870 \uae30\uc5c5\uc740 \ub3c4\uc785 \uc804\uae4c\uc9c0 \uc5d1\uc140 \uae30\ubc18\uc758 \uc544\ub0a0\ub85c\uadf8 \uad00\ub9ac\ub85c \uc815\ubcf4\uac00 \ubd84\uc0b0\ub418\uc5b4 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uacc4\ud68d, \uc2e4\ud589, \uc815\ubcf4 \uacf5\uc720\uc758 \uc0ac\uc774\ud074\uc774 \uc870\uc9c1 \uc804\uccb4\uc5d0\uc11c \ud45c\uc900\ud654\ub418\uc5b4\uc788\uc9c0 \uc54a\uc740 \uc0c1\ud0dc\uc600\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774 \uae30\uc5c5\uc740 \ubd84\uc0b0\ub41c \ub370\uc774\ud130\ub97c \ud558\ub098\uc758 \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc911\uc559\ud654\ud558\ub294 \ub3d9\uc2dc\uc5d0\uacc4\ud68d\uc5d0\uc11c \uc2e4\ud589, \uc815\ubcf4 \uacf5\uc720\ub85c \uc774\uc5b4\uc9c0\ub294 \ud1b5\uc77c\ub41c \uc0ac\uc774\ud074\uc744 \ud655\ub9bd\ud558\ub294 \ub370 \uc8fc\ub825\ud588\uc2b5\ub2c8\ub2e4. \uc911\uc694\ud55c \uac83\uc740 \uc5d1\uc140 \ud65c\uc6a9 \ud504\ub85c\uc138\uc2a4 \uc81c\uac70\uc640 \uc5c5\ubb34 \uc790\ub3d9\ud654\ub97c <strong>\ub3d9\uc2dc\uc5d0<\/strong> \uc9c4\ud589\ud588\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \uc774\uc911 \ub370\uc774\ud130 \uc785\ub825\uc758 \uc5ec\uc9c0\ub97c \ub0a8\uae30\uc9c0 \uc54a\uc740 \uac83\uc785\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uc138\uc77c\uc988 \ud65c\ub3d9 \uc2e4\ud589\ub960\uc774 \uc57d 10~20% \ud5a5\uc0c1\ub418\uc5c8\uace0 \ub9e4\ucd9c \uacc4\ud68d \ubaa9\ud45c\ub97c \ub2ec\uc131\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 id=\"h-\uc0ac\ub840-3-\ub370\uc774\ud130-\uc785\ub825-\uc7a5\ubcbd-\uc790\uccb4\ub97c-\uae30\uc220\ub85c-\uc81c\uac70\ud55c-\uc870\uc9c1\ub4e4\" class=\"wp-block-heading\"><strong>\uc0ac\ub840 3. \ub370\uc774\ud130 \uc785\ub825 \uc7a5\ubcbd \uc790\uccb4\ub97c \uae30\uc220\ub85c \uc81c\uac70\ud55c \uc870\uc9c1\ub4e4<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\uc124\ub4dd\uacfc \uad50\uc721\uc73c\ub85c \ud574\uacb0\ub418\uc9c0 \uc54a\ub294 \uc601\uc5ed\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc601\uc5c5\ub2f4\ub2f9\uc790\uac00 CRM\uc194\ub8e8\uc158\uc744 \uc9c1\uc811 \ud65c\uc6a9\ud558\ub294 \uac83\uc5d0 \ub300\ud55c \uc2ec\ub9ac\uc801, \uc2dc\uac04\uc801 \uc7a5\ubcbd, \uadf8\ub9ac\uace0 \ud504\ub85c\uadf8\ub7a8 \uc804\ud658\uc73c\ub85c \uc778\ud55c \uc0dd\uc0b0\uc131 \uc800\ud558\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774\ub97c \ud574\uacb0\ud55c \uc870\uc9c1\ub4e4\uc740 \uc0ac\uc6a9\uc911\uc778 \uba54\uc2e0\uc800\ub97c CRM\uad00\ub9ac\uc758 \uc2dc\uc791\uc810\uc73c\ub85c \ud65c\uc6a9\ud558\uae30 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4. \ubcc4\ub3c4 \uc811\uc18d \uc5c6\uc774 <a href=\"https:\/\/www.salesforce.com\/kr\/slack\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack<\/a> \uc548\uc5d0\uc11c \uc5c5\ubb34\uac00 \uc644\uacb0\ub418\ub3c4\ub85d \uc124\uacc4\ud558\uace0, AI \ubd07\uc774 \uc548\uac74 \uc804\ub7b5\uacfc \uc81c\uc548\uc11c \ub0b4\uc6a9\uc744 \uc0dd\uc131\ud574 CRM\ud504\ub85c\uadf8\ub7a8\uc5d0 \ubc18\uc601\ud558\ub3c4\ub85d \ud588\uc2b5\ub2c8\ub2e4. \uc2a4\ub9c8\ud2b8\ud3f0 \uc74c\uc131 \uc785\ub825\uc73c\ub85c \ud65c\ub3d9 \ub85c\uadf8\uac00 \uc790\ub3d9 \ub4f1\ub85d\ub418\uace0, \ubaa9\ub85d \uc870\ud68c\uc640 \uc5c5\ub370\uc774\ud2b8\ub3c4 \uba54\uc2e0\uc800 \uc548\uc5d0\uc11c \ucc98\ub9ac\ub429\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uc548\uac74 \ub4f1\ub85d\uacfc \uc81c\uc548\uc11c \uc81c\ucd9c\uc774 2.5\ubc30 \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc790\uc5f0\uc2a4\ub7fd\uac8c \ub370\uc774\ud130\uac00 \uc313\uc774\ub294&#8217; \uc124\uacc4\ub85c\uc758 \uc804\ud658\uc785\ub2c8\ub2e4. \uad6c\uccb4\uc801\uc778 \uc801\uc6a9 \ubc29\uc2dd\uc740 <a href=\"https:\/\/www.salesforce.com\/kr\/blog\/sales-ai-automation\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/kr\/blog\/sales-ai-automation\/\" target=\"_blank\" rel=\"noreferrer noopener\">\ubb38\uc11c, \ubcf4\uace0, \ub370\uc774\ud130 \uc785\ub825 \uc790\ub3d9\ud654 \uc2e4\uc804 \uac00\uc774\ub4dc<\/a>\uc640 <a href=\"https:\/\/www.salesforce.com\/kr\/blog\/6-slackbot-skills-for-work-automation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slackbot Skills 6\uac00\uc9c0 \ud65c\uc6a9\ubc95<\/a>\uc5d0\uc11c \ub2e4\ub8e8\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-\uc5d1\uc140\uc5d0\uc11c-\ubc97\uc5b4\ub09c-\uad6d\ub0b4-\uae30\uc5c5\ub4e4\uc758-\uacf5\ud1b5\uc810\" class=\"wp-block-heading has-white-color has-midnight-gradient-background has-text-color has-background has-link-color wp-elements-424d5cf590918eb9aeab1c8cc7c1dd04\"><strong>\uc5d1\uc140\uc5d0\uc11c \ubc97\uc5b4\ub09c \uad6d\ub0b4 \uae30\uc5c5\ub4e4\uc758 \uacf5\ud1b5\uc810<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ub2e4\uc591\ud55c \uad6d\ub0b4 \uae30\uc5c5 \uc0ac\ub840\uc5d0\uc11c\ub3c4 \uac19\uc740 \uc6d0\ub9ac\uac00 \ud655\uc778\ub429\ub2c8\ub2e4. \ubcf4\uc548 \uae30\uc5c5 <a href=\"https:\/\/www.salesforce.com\/kr\/customer-stories\/logpresso\/\" target=\"_blank\" rel=\"noreferrer noopener\">\ub85c\uadf8\ud504\ub808\uc18c<\/a>\ub294 \ub9e4\ucd9c 20\uc5b5 \uc6d0\uc744 \ub118\uc5b4\uc11c\uba74\uc11c \uc5d1\uc140 \uae30\ubc18 \uad00\ub9ac\uc758 \ud55c\uacc4\uc5d0 \ub3c4\ub2ec\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130\ubca0\uc774\uc2a4\uac00 \uc5ec\ub7ec \uc678\ubd80 \ub3c4\uad6c\uc5d0 \ubd84\uc0b0\ub418\uc5b4 \uc704\uce58\ud568\uc5d0\ub530\ub77c \uc911\ubcf5 \ub370\uc774\ud130\uac00 \ubc1c\uc0dd\ud588\uace0, \ucea0\ud398\uc778\uacfc \ub9e4\ucd9c\uc758 \uc5f0\uacb0\uc744 \ucd94\uc801\ud558\uae30 \uc5b4\ub824\uc6cc\uc84c\uc2b5\ub2c8\ub2e4. \uc774 \ud68c\uc0ac\ub294 \uc678\ubd80 \ud30c\ud2b8\ub108 \uc5c6\uc774 \uc790\uccb4\uc801\uc73c\ub85c Agentforce Sales\ub97c \uad6c\ucd95\ud574 \uc7a0\uc7ac\uace0\uac1d\ubd80\ud130 \uc778\ubcf4\uc774\uc2a4, \uacb0\uc81c \uc694\uccad\uae4c\uc9c0\ub97c \ub2e8\uc77c \uc18c\uc2a4\ub85c \uad00\ub9ac\ud588\uc2b5\ub2c8\ub2e4. \uc774\ud6c4 \ub9e4\ucd9c\uc740 5\ubc30 \uc131\uc7a5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc778\ud14c\ub9ac\uc5b4 \uae30\uc5c5 <a href=\"https:\/\/www.salesforce.com\/kr\/customer-stories\/hanssem\/\" target=\"_blank\" rel=\"noreferrer noopener\">\ud55c\uc0d8<\/a>\uc758 \uacbd\uc6b0 \uaddc\ubaa8 \uba74\uc5d0\uc11c \ucc38\uace0\ud560 \ub9cc\ud55c \uc0ac\ub840\uc785\ub2c8\ub2e4. \uc804\uad6d 600\uac1c \ub300\ub9ac\uc810\uacfc 2,300\uc5ec \uba85\uc758 \uc601\uc5c5 \ub2f4\ub2f9\uc790\ub4e4\uc774 \uac01\uc790\uc758 \uc9c1\uad00\uacfc \uc8fc\uad00\uc801\uc778 \ubc29\uc2dd\uc73c\ub85c \uc601\uc5c5\uc744 \uc804\uac1c\ud558\uba74\uc11c, \ubcf8\uc0ac\uac00 \ud604\uc7a5 \uc0c1\ud669\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud30c\uc545\ud558\uae30 \uc5b4\ub824\uc6b4 \uad6c\uc870\uc600\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4 \uc774\ub825\uacfc \uc2dc\uacf5 \ud604\uc7a5 \ub370\uc774\ud130\ub3c4 \ud30c\ud3b8\ud654\ub418\uc5b4 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud55c\uc0d8\uc740 <a href=\"https:\/\/www.salesforce.com\/kr\/sales\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/kr\/sales\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Sales<\/a>\uc640 Partner Community\ub85c \ubcf8\uc0ac, \ub300\ub9ac\uc810, \ud604\uc7a5 \uc601\uc5c5\ud300\ub4e4\uc744 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0 \uc5f0\uacb0\ud558\uace0 \uc0c1\ub2f4\ubd80\ud130 \uc2e4\uce21, \uacac\uc801, \uacc4\uc57d, \uc2dc\uacf5\uae4c\uc9c0 \uc804 \uacfc\uc815\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uae30\ub85d\ud558\uace0 \uc2dc\uac01\ud654\ud588\uc2b5\ub2c8\ub2e4. \uc8fc\ubaa9\ud560 \uc131\uacfc\ub294 <strong>\ub3c4\uc785 \ud6c4 1\uac1c\uc6d4 \ub9cc\uc5d0 \uc0ac\uc6a9\ub960 90%\ub97c \ub2ec\uc131<\/strong>\ud588\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \uaddc\ubaa8\uac00 \ud074\uc218\ub85d \uc815\ucc29\uc774 \uc5b4\ub835\ub2e4\ub294 \ud1b5\ub150\uacfc \ubc18\ub300\ub418\ub294 \uacb0\uacfc\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc911\uace0\ucc28 \ud50c\ub7ab\ud3fc <a href=\"https:\/\/www.salesforce.com\/kr\/customer-stories\/ds-auto\/\" target=\"_blank\" rel=\"noreferrer noopener\">\uce74\ud1b5\ub839<\/a>\uc740 \ucee8\uc124\ud134\ud2b8 \uac1c\uc778\uc758 \ud734\ub300\ud3f0\uacfc \uc5d1\uc140\uc5d0 \ub2f4\uaca8\uc788\ub358 \uace0\uac1d \uc815\ubcf4\uc640 \uc0c1\ub2f4 \ub178\ud558\uc6b0\ub97c \ub370\uc774\ud130\ub85c \uc804\ud658\ud588\uc2b5\ub2c8\ub2e4. \ud1f4\uc0ac \uc2dc \uace0\uac1d \uc774\ud0c8\uacfc \uc815\ubcf4 \ub2e8\uc808\uc774 \ubc1c\uc0dd\ud558\ub358 \uad6c\uc870\ub97c, \ud1b5\ud654 \ub179\uc74c\uacfc \uc0c1\ub2f4 \uc774\ub825\uc744 100% \ub370\uc774\ud130 \uc790\uc0b0\ud654\ub85c \ud574\uacb0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc5d0\ub108\uc9c0 \uae30\uc5c5 <a href=\"https:\/\/www.salesforce.com\/kr\/customer-stories\/doosan-enerbility\/\" target=\"_blank\" rel=\"noreferrer noopener\">\ub450\uc0b0\uc5d0\ub108\ube4c\ub9ac\ud2f0<\/a>\ub294 16\uac1c \uc9c0\uc0ac\uc5d0\uc11c \uc0dd\uc131\ub418\ub294 \uc815\ubcf4\ub7c9\uc774 \ud3ed\uc99d\ud558\uba74\uc11c \uae30\uc874 \uc815\ubcf4 \uad00\ub9ac \ubc29\uc2dd\uc758 \ud55c\uacc4\uc5d0 \ubd80\ub52a\ud614\uc2b5\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4 \ub3c4\uc785 18\uac1c\uc6d4 \ud6c4, \uc57d 4,600\uac1c \uae30\uc5c5 \uc815\ubcf4\uc640 17,000\uba85\uc758 \uc778\ubb3c \uc815\ubcf4, 1,600\uac1c \ud504\ub85c\uc81d\ud2b8 \ub370\uc774\ud130\uac00 \ucd95\uc801\ub418\uc5c8\uace0, \uacfc\uac70 \uc8fc\uc694 \uc784\uc6d0\ub9cc \ud655\uc778\ud560 \uc218 \uc788\uc5c8\ub358 \uae00\ub85c\ubc8c \uc778\ud154\ub9ac\uc804\uc2a4 \ubcf4\uace0\uc11c\ub97c \uc774\uc81c \ubaa8\ub4e0 \uc9c1\uc6d0\uc774 \uc811\uadfc\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774 \uc0ac\ub840\ub4e4\uc758 \uacf5\ud1b5\uc810\uc740 \uc138 \uac00\uc9c0\uc785\ub2c8\ub2e4. <strong>\ub370\uc774\ud130\ub97c \uba3c\uc800 \uc815\ub9ac\ud588\uace0, \ub9ac\ub354\uac00 \uba3c\uc800 \uc0ac\uc6a9\ud588\uc73c\uba70, \ub370\uc774\ud130 \uc785\ub825 \uc7a5\ubcbd\uc744 \uae30\uc220\ub85c \uc81c\uac70\ud588\uc2b5\ub2c8\ub2e4. <\/strong>\ub354 \ub9ce\uc740 \uc0ac\ub840\ub294 <a href=\"https:\/\/www.salesforce.com\/kr\/blog\/agentforce-digital-summit-2026-korea-marketing-case-study\/\" target=\"_blank\" rel=\"noreferrer noopener\">\uad6d\ub0b4 \uae30\uc5c5 5\uacf3\uc774 \uc99d\uba85\ud55c AI \ub9c8\ucf00\ud305 \uc790\ub3d9\ud654 \uc131\uacf5 \uc0ac\ub840<\/a>\uc5d0\uc11c\ub3c4 \ud655\uc778\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-\uc6b0\ub9ac-\uc870\uc9c1\uc758-crm\uc740-\uc5b4\ub290-\ub2e8\uacc4\uc77c\uae4c\uc694\" class=\"wp-block-heading has-white-color has-midnight-gradient-background has-text-color has-background has-link-color wp-elements-846a59dc0d1747093c485ccba22978eb\"><strong><strong>\uc6b0\ub9ac \uc870\uc9c1\uc758 CRM\uc740 \uc5b4\ub290 \ub2e8\uacc4\uc77c\uae4c\uc694?<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uc544\ub798 \ud45c\ub85c \uc790\uc0ac \uc0c1\ud669 \uc810\uac80\uc774 \uac00\ub2a5\ud558\uba70, \ud575\uc2ec\uc740 \uc21c\uc11c\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130 \ud488\uc9c8\uacfc \ud504\ub85c\uc138\uc2a4\ub97c \uc815\ub9ac\ud558\uc9c0 \uc54a\uc740 \ucc44 AI \uae30\ub2a5\uc744 \uc5b9\uc73c\uba74, AI\ub294 \ubd80\uc815\ud655\ud55c \ub370\uc774\ud130\ub97c \ub354 \ube60\ub974\uac8c \ud655\uc0b0\uc2dc\ud0ac \ubfd0\uc785\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/kr\/blog\/ai-transformation-ax\/\" target=\"_blank\" rel=\"noreferrer noopener\">AX \uc804\ud658\uc774 \uc2e4\ud328\ud558\ub294 5\uac00\uc9c0 \uc774\uc720<\/a>\uc5d0\uc11c \uc9da\uc740 \ubc14\uc640 \uac19\uc774, \uc2e4\uc81c\ub85c \uae30\uc5c5 \uc0dd\uc131\ud615 AI \ud30c\uc77c\ub7ff\uc758 \uc0c1\ub2f9\uc218\uac00 \uce21\uc815 \uac00\ub2a5\ud55c ROI\ub97c \ub2ec\uc131\ud558\uc9c0 \ubabb\ud558\ub294 \uc774\uc720\ub3c4 \uae30\uc220\uc774 \uc544\ub2c8\ub77c \ub370\uc774\ud130 \uc5f0\uacb0\uacfc \uc5c5\ubb34 \ud1b5\ud569\uc758 \ubd80\uc7ac\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uc804\ud658\uc774 AI \ub3c4\uc785\uc5d0 \uc120\ud589\ud574\uc57c \ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-header-highlight\"><table class=\"has-fixed-layout\"><thead><tr><th>\uc810\uac80 \uc601\uc5ed<\/th><th>\uc704\ud5d8 \uc2e0\ud638<\/th><th>\uc6b0\uc120 \uc870\uce58<\/th><\/tr><\/thead><tbody><tr><td>\ub370\uc774\ud130 \uc785\ub825 \ubd80\ub2f4<\/td><td>\ud544\uc218 \uc785\ub825 \ud56d\ubaa9\uc774 10\uac1c\ub97c \ub118\uace0, \uc785\ub825\uc774 \uc8fc \ub2e8\uc704\ub85c \uc9c0\uc5f0<\/td><td>\ud56d\ubaa9\uc744 \uc808\ubc18\uc73c\ub85c \uc904\uc774\uace0, \uba54\uc2e0\uc800 \ubc0f \ubaa8\ubc14\uc77c \uc785\ub825 \uacbd\ub85c \ub9c8\ub828<\/td><\/tr><tr><td>\ub9ac\ub354 \ub808\ubca8\uc5d0\uc11c\uc758 \ub178\ub825<\/td><td>\uacbd\uc601\uc9c4\uc774 \ub300\uc2dc\ubcf4\ub4dc\ub97c \uc6d4 1\ud68c \ubbf8\ub9cc \uc870\ud68c<\/td><td>\ub9ac\ub354 \uc804\uc6a9 \ub300\uc2dc\ubcf4\ub4dc\ub97c \ub9cc\ub4e4\uace0 \ud68c\uc758 \uc790\ub8cc\ub97c CRM\ud504\ub85c\uadf8\ub7a8\uc5d0\uc11c \uc900\ube44<\/td><\/tr><tr><td>\uad50\uc721 \ubc0f \uc9c0\uc6d0<\/td><td>\ubb38\uc758 \ucc3d\uad6c\uac00 \uc5c6\uac70\ub098 \ub2f4\ub2f9\uc790\uac00 \ubd88\uba85\ud655<\/td><td>\uc0ac\ub0b4 \ud504\ub85c\uadf8\ub7a8 \ub9ac\ub354 \uc9c0\uc815 \ubc0f \uc815\uae30 \uc2e4\ubb34 \ud65c\uc6a9 \uc138\uc158 \uc6b4\uc601<\/td><\/tr><tr><td>\ud504\ub85c\uc138\uc2a4<\/td><td>CRM \uc785\ub825 \uc804 \uc5d1\uc140 \ub0b4 \ub370\uc774\ud130\ub97c \uba3c\uc800 \uc791\uc131<\/td><td>\uc5d1\uc140 \uc591\uc2dd \ud3d0\uc9c0 \ud6c4 CRM \ud504\ub85c\uadf8\ub7a8 \ub370\uc774\ud130 \uc785\ub825\uc744&nbsp; \uae30\uc874 \uc5c5\ubb34 \uc21c\uc11c\ub300\ub85c \uc7ac\uc124\uacc4<\/td><\/tr><tr><td>\ub370\uc774\ud130 \ud488\uc9c8<\/td><td>\uc911\ubcf5, \uacf5\ub780 \uc774\ub825\uc744 \uc544\ubb34\ub3c4 \uad00\ub9ac\ud558\uc9c0 \uc54a\uc74c<\/td><td>\ub3c4\uc785 \uc804 \ub370\uc774\ud130 \uac10\uc0ac \uc2e4\uc2dc \ubc0f \ud488\uc9c8 \ub2f4\ub2f9\uc790 \uc9c0\uc815<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 id=\"h-\uad6d\ub0b4-\uc601\uc5c5\ud300\uc744-\uc704\ud55c-ai-\uc138\uc77c\uc988-\uc2e4\uc804-\uc804\ub7b5-\uac00\uc774\ub4dc\" class=\"wp-block-heading has-white-color has-midnight-gradient-background has-text-color has-background has-link-color wp-elements-6c4e4cd2b2081cb16c6db73260334a74\"><strong>\uad6d\ub0b4 \uc601\uc5c5\ud300\uc744 \uc704\ud55c AI \uc138\uc77c\uc988 \uc2e4\uc804 \uc804\ub7b5 \uac00\uc774\ub4dc<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CRM \uc2e4\ud328\uc758 \uc6d0\uc778\uc744 \ud30c\uc545\ud588\ub2e4\uba74 \ub2e4\uc74c \uc9c8\ubb38\uc740 \ud558\ub098\uc785\ub2c8\ub2e4. \ubb34\uc5c7\ubd80\ud130, \uc5b4\ub5a4 \uc21c\uc11c\ub85c \ubc14\uafd4\uc57c \ud560\uae4c\uc694?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc815\ub9ac\ud55c \u300cAX \uc2dc\ub300, \uc601\uc5c5 \uc870\uc9c1\uc774 \ubc18\ub4dc\uc2dc \uc54c\uc544\uc57c \ud560 AI \uc138\uc77c\uc988 \uc2e4\uc804 \uc804\ub7b5\u300d\uc740 \ub370\uc774\ud130 \uc815\ube44\ubd80\ud130 \ud504\ub85c\uc138\uc2a4 \uc7ac\uc124\uacc4, AI \uc5d0\uc774\uc804\ud2b8 \ub3c4\uc785\uae4c\uc9c0 Agentic CRM \uc2dc\ub300\uc758 \uc804\ud658 \uacfc\uc815\uc744 6\ub2e8\uacc4\uc758 11\uac00\uc9c0 \ubc29\ubc95\uc73c\ub85c \uc548\ub0b4\ud569\ub2c8\ub2e4. \uc774\ubbf8 CRM\uc744 \ub3c4\uc785\ud55c \uc870\uc9c1\uc774 \ub2e4\uc74c \ub2e8\uacc4\ub85c \ub118\uc5b4\uac00\uae30 \uc704\ud55c \uc2e4\ud589 \uae30\uc900\uc744 \ub2f4\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong><strong><strong><strong>\uad6d\ub0b4 \uc601\uc5c5\ud300\uc744 \uc704\ud55c <\/strong><\/strong>AX\uc2dc\ub300 \uc138\uc77c\uc988 \uc2e4\uc804 \uc804\ub7b5<\/strong><\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">AI\ub97c \ub3c4\uc785\ud558\uace0 \ud22c\uc790\ud574\ub3c4 \uc131\uacfc\uac00 \uc5c6\ub2e4\uba74? \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc9c1\uc811 \uac80\uc99d\ud55c 6\ub2e8\uacc4 11\uac00\uc9c0 \uc138\uc77c\uc988 \ubc29\ubc95\uc744 \uc9c0\uae08 \ud655\uc778\ud558\uc138\uc694<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/kr\/sales\/resources\/sales-strategy-guide-for-leaders\/\">\ubb34\ub8cc \ub2e4\uc6b4\ub85c\ub4dc<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2480\" height=\"3508\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AI-Sales-Guide-Strategy.jpg\" class=\"attachment-full size-full\" alt=\"\uc138\uc77c\uc988\ud3ec\uc2a4 AI \uc601\uc5c5 \uc804\ub7b5 \uc774\ubd81 \ud45c\uc9c0 - AX \uc2dc\ub300 \uc601\uc5c5 \uc870\uc9c1\uc744 \uc704\ud55c AI \uc138\uc77c\uc988 \uc2e4\uc804 \uac00\uc774\ub4dc, \ub450 \uc9c1\uc7a5\uc778\uc774 \ub178\ud2b8\ubd81\uc73c\ub85c \uc5c5\ubb34 \ud611\uc5c5\ud558\ub294 \ubaa8\uc2b5\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AI-Sales-Guide-Strategy.jpg 2480w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AI-Sales-Guide-Strategy.jpg?w=212&amp;h=300 212w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AI-Sales-Guide-Strategy.jpg?w=768&amp;h=1086 768w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AI-Sales-Guide-Strategy.jpg?w=724&amp;h=1024 724w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AI-Sales-Guide-Strategy.jpg?w=1086&amp;h=1536 1086w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AI-Sales-Guide-Strategy.jpg?w=1448&amp;h=2048 1448w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AI-Sales-Guide-Strategy.jpg?w=106&amp;h=150 106w\" sizes=\"auto, (max-width: 2480px) 100vw, 2480px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\" id=\"h-\uc790\uc8fc-\ubb3b\ub294-\uc9c8\ubb38-faqs\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38 (FAQs)<\/h2>\n\n\n<div class=\"accordion \">\n\t\n\n<button class=\"accordion-header\" type=\"button\">\uae30\uc5c5\uc5d0\uc11c\uc758 CRM \ub3c4\uc785 \uc2e4\ud328\uc728\uc740 \uc2e4\uc81c\ub85c \uc5bc\ub9c8\ub098 \ub420\uae4c\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\uc870\uc0ac \uae30\uad00\uacfc \uc815\uc758\uc5d0 \ub530\ub77c \ud3b8\ucc28\uac00 \ud06c\uc9c0\ub9cc, \uae30\ub300\ud55c \uc131\uacfc\ub97c \ub0b4\uc9c0 \ubabb\ud55c \ube44\uc728\uc774 30~70% \ubc94\uc704\ub85c \ubcf4\uace0\ub429\ub2c8\ub2e4. \ud55c \uc870\uc0ac\uc5d0\uc11c\ub294 CRM \ud504\ub85c\uc81d\ud2b8\uc758 \uc57d 49%\uac00 \uc2e4\ud328\ub85c \ubd84\ub958\ub418\uae30\ub3c4 \ud588\uc2b5\ub2c8\ub2e4 (Forrester Research). \ub2e4\ub9cc \uc774 \uc218\uce58\ub4e4\uc740 \ub300\ubd80\ubd84 &#8216;\ub3c4\uad6c\uac00 \uc791\ub3d9\ud558\uc9c0 \uc54a\uc558\ub2e4&#8217;\uac00 \uc544\ub2c8\ub77c &#8216;\uc0ac\uc6a9\uc790\uac00 \uc4f0\uc9c0 \uc54a\uc558\ub2e4&#8217;\ub97c \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">CRM \uad6c\ucd95 \ud6c4 \ub2e4\uc2dc \uc5d1\uc140\uc744 \uc4f0\ub294 \uac83\uc744 \ub9c9\uc73c\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud560\uae4c\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\uac00\uc7a5 \ud6a8\uacfc\uc801\uc778 \ubc29\ubc95\uc740 \uc5d1\uc140 \uc591\uc2dd \uc790\uccb4\ub97c \ud3d0\uc9c0\ud558\uace0, \ubcf4\uace0\uc640 \ud68c\uc758 \uc790\ub8cc\ub97c CRM\uc5d0\uc11c\ub9cc \uc0dd\uc131\ud558\ub3c4\ub85d \ub9cc\ub4dc\ub294 \uac83\uc785\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/kr\/blog\/crm-for-startup-series1\/\" target=\"_blank\" rel=\"noreferrer noopener\">\uc5d1\uc140 \uad00\ub9ac\uc5d0\uc11c \ubc97\uc5b4\ub098\ub294 \uc601\uc5c5 \uc790\ub3d9\ud654 5\uac00\uc9c0 \uae30\ub2a5<\/a> \uac00\uc774\ub4dc\uac00 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ud558\uc9c0\ub9ccCRM \ud654\uba74\uc744 \uc2e4\uc81c \uc5c5\ubb34 \uc21c\uc11c\uc5d0 \ub9de\uac8c \uc7ac\uc124\uacc4\ud558\uace0 \uc785\ub825 \ud56d\ubaa9\uc744 \uc904\uc778 \ub4a4\uc5d0 \uc2dc\ud589\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">CRM \ud504\ub85c\uadf8\ub7a8 \ub3c4\uc785\uacfc \ub514\uc9c0\ud138 \uc804\ud658\uc740 \uc5b4\ub5bb\uac8c \ub2e4\ub978\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">CRM \ub3c4\uc785\uc740 \ub3c4\uad6c\ub97c \ucd94\uac00\ud558\ub294 \uc77c\uc774\uace0, \ub514\uc9c0\ud138 \uc804\ud658\uc740 \uc5c5\ubb34 \ubc29\uc2dd\uc744 \ubc14\uafb8\ub294 \uc77c\uc785\ub2c8\ub2e4. \ub3c4\uad6c\ub9cc \ub3c4\uc785\ud558\uba74 \uae30\uc874 \uc5c5\ubb34\uc5d0 \uc2dc\uc2a4\ud15c \uc785\ub825\uc774\ub77c\ub294 \ub2e8\uacc4\uac00 \ud558\ub098 \ub354 \ucd94\uac00\ub429\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uc804\ud658\uc740 \uadf8 \ubc18\ub300\ub85c, \uae30\uc874 \uc5c5\ubb34 \ub2e8\uacc4\ub97c \uc2dc\uc2a4\ud15c\uc774 \ub300\uccb4\ud558\ub3c4\ub85d \ud504\ub85c\uc138\uc2a4\ub97c \ub2e4\uc2dc \uadf8\ub9ac\ub294 \uc791\uc5c5\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\ub370\uc774\ud130 \ud488\uc9c8 \uad00\ub9ac\ub294 \uc5b4\ub514\uc11c\ubd80\ud130 \uc2dc\uc791\ud574\uc57c \ud560\uae4c\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\ub3c4\uc785 \uc804 \ub370\uc774\ud130 \uac10\uc0ac\uac00 \uc6b0\uc120\uc2dc \ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc911\ubcf5 \uae30\ub85d, \uacf5\ub780 \ud56d\ubaa9, \uc624\ub798\ub41c \ucee8\ud0dd \uc815\ubcf4\uc758 \ube44\uc728\uc744 \uc218\uce58\ub85c \ud30c\uc545\ud558\uc5ec \uc815\ub9ac \ucc45\uc784\uc790\ub97c \uba85\ud655\ud788 \uc9c0\uc815\ud558\ub294 \uac83\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc704 \uc0ac\ub840\ub4e4\uc5d0\uc11c \uc131\uacf5\ud55c \uc870\uc9c1\ub4e4\uc740 \uc608\uc678 \uc5c6\uc774 \uc774 \ub2e8\uacc4\ub97c \uba3c\uc800 \uac70\ucce4\uc2b5\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">CRM \ud504\ub85c\uadf8\ub7a8\uc744 \uc120\ud0dd\ud568\uc5d0 \uc788\uc5b4, \uc5b4\ub5a4 \uae30\uc900\uc744 \ud655\uc778\ud574\uc57c \ud560\uae4c\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.salesforce.com\/kr\/blog\/what-is-crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">CRM\uc758 \uc815\uc758\uc640 \ud575\uc2ec \uae30\ub2a5<\/a>\uc744 \uba3c\uc800 \uc815\ub9ac\ud569\ub2c8\ub2e4. \uc774\ud6c4 \uc6b0\ub9ac \ud300\uc774 \uc774\ubbf8 \uc4f0\ub294 \ub3c4\uad6c(\uba54\uc2e0\uc800, \uba54\uc77c, \uc804\ud654)\uc640 \uc5f0\uacb0\ub418\ub294\uac00, \uc785\ub825 \uc5c6\uc774 \ub370\uc774\ud130\uac00 \uc313\uc774\ub294 \uacbd\ub85c\uac00 \uc788\ub294\uac00, \uadf8\ub9ac\uace0 \uc313\uc778 \ub370\uc774\ud130\ub97c 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