{"id":556,"date":"2023-07-03T20:25:00","date_gmt":"2025-11-12T20:25:41","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=556"},"modified":"2025-12-26T20:46:25","modified_gmt":"2025-12-26T11:46:25","slug":"learn-ai","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/learn-ai\/","title":{"rendered":"AI \ud65c\uc6a9 \ub2a5\ub825\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 7\uac00\uc9c0 \ubc29\ubc95"},"content":{"rendered":"<p>\uc0dd\uc131\ud615 \uc778\uacf5 \uc9c0\ub2a5(Generative AI) \uae30\uc220\uc740 \ub180\ub78d\ub3c4\ub85d \ube60\ub978 \uc18d\ub3c4\ub85c \uc0ac\ub78c\ub4e4\uc758 \ub9c8\uc74c\uacfc \uc0c1\uc0c1\ub825\uc744 \uc0ac\ub85c\uc7a1\uc558\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uae30\uc5c5\uc774 \uc0dd\uc131\ud615 AI\ub97c \uc801\uc6a9\ud558\ub294\ub370 \ud544\uc694\ud55c \ud65c\uc6a9 \ub2a5\ub825\uc740 \ubd80\uc871\ud55c \uc0c1\ud669\uc785\ub2c8\ub2e4. \uc774 \uc544\ud2f0\ud074\uc5d0\uc11c\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \ubb34\ub8cc \uc628\ub77c\uc778 \ud559\uc2b5 \ud50c\ub7ab\ud3fc\uc778 Trailhead\uc5d0 \uc788\ub294 \ucd5c\uace0\uc758 AI \ud559\uc2b5 \ucf58\ud150\uce20\ub97c \uacf5\uc720\ud558\uc5ec \ud544\uc694\ud55c \uae30\uc220\uc744 \uc2b5\ub4dd\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc6c0\uc744 \ub4dc\ub9ac\uace0\uc790 \ud569\ub2c8\ub2e4.<\/p>\n<h2>\ubcc0\ud654\uc758 \ubb3c\uacb0<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/digital-skills-based-experience\/\" target=\"_blank\" rel=\"noopener\">\ucd5c\uadfc \uc124\ubb38 \uc870\uc0ac<\/a>\uc5d0 \ub530\ub974\uba74 \uae00\ub85c\ubc8c \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\uc758 67%\uac00 \uc0dd\uc131\ud615 AI \uc0ac\uc6a9\uc744 \uace0\ub824 \uc911\uc774\uc9c0\ub9cc, \uac70\uc758 \ub3d9\uc77c\ud55c \uc218\uc758 IT \ub9ac\ub354\ub4e4\uc740 \uc9c1\uc6d0\ub4e4\uc774 AI\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uae30\uc220\uc744 \uac16\ucd94\uace0 \uc788\uc9c0 \uc54a\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/li>\n<li>\ud68c\uc0ac\uc5d0 \ub530\ub974\uba74 \ub9c1\ud06c\ub4dc\uc778\uc5d0\uc11c GPT(AI \uae30\ubc18 \uc0dd\uc131\ud615 \uc0ac\uc804 \ud559\uc2b5 \ubcc0\ud658\uae30)\ub97c \uc5b8\uae09\ud558\ub294 \ucc44\uc6a9 \uacf5\uace0\uc758 \uc218\uac00 2022\ub144\uc5d0 51% \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<li>AI \uae30\uc220 \uaca9\ucc28\ub294 \ub354 \uad11\ubc94\uc704\ud55c \ub514\uc9c0\ud138 \uc2a4\ud0ac \uc704\uae30\ub97c \uac00\uc911\uc2dc\ud0b5\ub2c8\ub2e4. 23,000\uba85 \uc774\uc0c1\uc758 \uadfc\ub85c\uc790\ub97c \ub300\uc0c1\uc73c\ub85c \ud55c \uae00\ub85c\ubc8c \uc124\ubb38 \uc870\uc0ac\uc5d0\uc11c \uc751\ub2f5\uc790\uc758 3\/4\uc774 \ud604\uc7ac\uc640 \ubbf8\ub798\uc758 \ucee4\ub9ac\uc5b4\ub97c \uc131\uacf5\uc801\uc73c\ub85c \uc774\ub04c\uae30 \uc704\ud574 \ud544\uc694\ud55c \ub514\uc9c0\ud138 \uc2a4\ud0ac\uc744 \ubc30\uc6b0\ub294 \ub370 \ud544\uc694\ud55c \ub9ac\uc18c\uc2a4\uac00 \ubd80\uc871\ud558\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h2>\uc9c0\uae08 \ub2f9\uc7a5 \ud560 \uc218 \uc788\ub294 \uac83\uc740 \ubb34\uc5c7\uc77c\uae4c\uc694?<\/h2>\n<p>Trailhead\uc758 AI \ucf58\ud150\uce20\ub85c \ud65c\uc6a9 \ub2a5\ub825\uc744 \ud5a5\uc0c1\ud558\uc138\uc694. \uc800\ub294 \ud559\uc2b5\uc758 \uc7a5\ubcbd\uc744 \ud5c8\ubb3c\uace0 \ub204\uad6c\uc5d0\uac8c\ub098 \uc0b0\uc5c5\uc5d0\uc11c \uc694\uad6c\ub418\ub294 \uae30\uc220\uc744 \ubc30\uc6b8 \uc218 \uc788\ub294 \ud50c\ub7ab\ud3fc\uc778 Trailhead\uc758 \ucf58\ud150\uce20\ub97c \uc6b4\uc601\ud569\ub2c8\ub2e4. Trailhead\uc758 AI \ud559\uc2b5 \ucf58\ud150\uce20\uc5d0\ub294 CRM\uc6a9 \ucd5c\ucd08\uc758 \uc0dd\uc131\ud615 AI\uc778 \uc544\uc778\uc288\ud0c0\uc778 GPT \uc785\ubb38\uc11c, \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c AI\uc758 \uc5ed\ud560, AI\ub97c \uc704\ud55c \ud1b5\ud569 \ub370\uc774\ud130\uc758 \uc5ed\ud560\uacfc \uc911\uc694\uc131, \uc2a4\ub9c8\ud2b8 CRM \uc5b4\uc2dc\uc2a4\ud134\ud2b8, AI\uac00 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud560 \uc218 \uc788\ub294 \ubc29\ubc95 \ub4f1\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc2a4\ud0e0\ud3ec\ub4dc\uc758 Digital Economy Lab \uc18c\uc7a5\uc778 Erik Brynjolfsson\uc740 \ucd5c\uadfc \ub2e4\uc74c\uacfc \uac19\uc774 \uc804\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u201c\uc778\uac04\uc758 \ub2a5\ub825\uacfc \uae30\uc220\uc774 \uac00\ub2a5\ud558\uac8c \ud558\uace0 \uc694\uad6c\ud558\ub294 \uac83 \uc0ac\uc774\uc758 \uaca9\ucc28\uac00 \ubc8c\uc5b4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uae30\uc220\uc758 \ubc1c\uc804\uacfc \uc694\uad6c\uc0ac\ud56d\uc758 \ubcc0\ud654\ub85c \uc778\ud574 \uc778\uac04\uc758 \ub2a5\ub825\uc774 \uc774\ub97c \ub530\ub77c\uac00\uc9c0 \ubabb\ud558\uace0 \uc788\uc74c\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.\u201d<\/p>\n<p>\uc0ac\uc2e4, \uc774 \uc0c8\ub85c\uc6b4 \uae30\uc220 \ud2b8\ub80c\ub4dc\ub85c \uc778\ud574 \ud559\uc2b5\uc5d0 \uc5bc\ub9c8\ub098 \ub9ce\uc740 \ud22c\uc790\uac00 \ud544\uc694\ud55c\uc9c0 \ud3c9\uac00\ud558\uae30\ub294 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc6b0\ub9ac\ub294 \uc6b0\ub9ac\ub97c \ub2e4\uc74c \uc218\uc2ed \ub144\uc73c\ub85c \uc774\ub04c \uc218 \uc788\ub294 AI\ub77c\ub294 \uc5c4\uccad\ub09c \uae30\ud68c\ub97c \uc9c0\ucf1c\ubcf4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74, \ubc14\ub85c \uc9c0\uae08\uc774 \ud559\uc2b5\uc5d0 \ub300\ud55c \ud22c\uc790\ub97c \uc2dc\uc791\ud560 \uc2dc\uae30\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4 AI\uc758 CEO\uc778 Clara Shih\ub294 \uc0dd\uc131\ud615 AI\uac00 &#8220;\uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\ub97c \uc644\uc804\ud788 \uc7ac\ud3b8\ud560 \uac83&#8221;\uc774\ub77c\uace0 \ubbff\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Shih\ub294 \ub2e4\uc74c\uacfc \uac19\uc774 \ub9d0\ud569\ub2c8\ub2e4. &#8220;Einstein for Service\uc640 Customer 360\uc5d0 \uc0dd\uc131\ud615 AI\ub97c \uc801\uc6a9\ud568\uc73c\ub85c\uc368, \uc0c1\ub2f4\uc6d0\uc774 \uace0\uac1d\uc5d0\uac8c \ube60\ub974\uac8c \uc774\uba54\uc77c\uc774\ub098 \uba54\uc2dc\uc9c0\ub85c \uac1c\uc778\ud654\ub41c \uc751\ub2f5\uc744 \uc790\ub3d9\uc73c\ub85c \uc0dd\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc6d0\uc740 \ubcf5\uc7a1\ud55c \ubb38\uc81c\uc5d0 \uc9d1\uc911\ud558\uace0 \uc7a5\uae30\uc801\uc778 \uace0\uac1d \uad00\uacc4 \uad6c\ucd95\uc5d0 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\uc560\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4.&#8221;<\/p>\n<h2>\uc5c5\uc2a4\ud0ac\ub9c1\uc774\ub780?<\/h2>\n<p>\uc5c5\uc2a4\ud0ac\ub9c1\uc740 \ub2e4\ub978 \uc9c1\ubb34\uc5d0 \ub300\ud55c \uae30\ub2a5\uc774\ub098 \ud655\uc7a5\ub41c \uc9c1\ubb34 \ud65c\uc6a9 \ub2a5\ub825\uc744 \uc704\ud55c \uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 \ubc30\uc6b0\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uad50\uc721\uc744 \ud1b5\ud574 \uc6f9 \ub514\uc790\uc774\ub108\ub294 \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8 \uac1c\ubc1c \ub610\ub294 UX \ub514\uc790\uc778 \ubd84\uc57c\uc5d0\uc11c \uacbd\ub825\uc744 \uc313\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5c5\uc2a4\ud0ac\ub9c1\uc740 \uae30\uc5c5\uc758 \uc9c0\uc6d0\uc73c\ub85c \uc9c1\uc7a5\uc5d0\uc11c \ud639\uc740 \ud68c\uc0ac\uc640\ub294 \ubcc4\uac1c\ub85c \uc2a4\uc2a4\ub85c \uc9c4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 \ubc30\uc6b0\ub294 \uac83\uc740 \uc0c8\ub85c\uc6b4 \uc0b0\uc5c5\uc774\ub098 \uc5ed\ud560\uc5d0 \ub6f0\uc5b4\ub4dc\ub294 \uc5f4\uc1e0\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc5ec\ub7ec\ubd84\uc758 \ucee4\ub9ac\uc5b4 \uc131\uacf5\uc744 \uc704\ud55c \ud22c\uc790\uc785\ub2c8\ub2e4.<\/p>\n<h2 id=\"ai\">AI\ub97c \uacf5\ubd80\ud558\uac70\ub098, \uacbd\uc7c1\uc5d0\uc11c \ub4a4\uccd0\uc9c0\uac70\ub098<\/h2>\n<p>\ucd5c\uadfc \ud55c \uc720\uba85\ud55c \uce7c\ub7fc\ub2c8\uc2a4\ud2b8\uc5d0 \uc758\ud574 \uc0dd\uc131\ud615 AI\ub294 \ub9c8\ubc95\uacfc \uac19\uc740 \uac83\uc73c\ub85c \ubb18\uc0ac\ub418\uc5c8\uc73c\uba70, \uc778\uc1c4\uae30\uc758 \ub4f1\uc7a5, \uc0b0\uc5c5 \ud601\uba85, \uc6d0\uc790\ub825, \uc778\ud130\ub137\uacfc \ube44\uc2b7\ud55c \uc218\uc900\uc758 \ud504\ub85c\uba54\ud14c\uc6b0\uc2a4\uc801 \uc21c\uac04\uc774\ub77c\uace0 \ube44\uc720\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\ub4e4\uc774 \uc774\ub7ec\ud55c \uae30\uc220\uc744 \uc5c5\ubb34\uc5d0 \ud1b5\ud569\ud558\uae30 \uc704\ud574 \uc219\ub828\ub41c \uc778\uc7ac \uace0\uc6a9\uc744 \uc11c\ub450\ub974\ub294 \uac83\uc740 \ub2f9\uc5f0\ud569\ub2c8\ub2e4.<\/p>\n<p>\ubcf4\ub2e4 \uad11\ubc94\uc704\ud558\uac8c \ub9d0\ud558\uba74, \uc5c5\uc2a4\ud0ac\ub9c1\uc740 \ub354 \ub192\uc740 \ucc38\uc5ec\ub3c4\ub97c \uac00\uc9c4 \uc9c1\uc6d0\ub4e4\uacfc \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uc744 \ub3c4\ubaa8\ud558\ub294 \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4. 2020\ub144 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74, \uae30\uc5c5\uc758 91%\uc640 \uc9c1\uc6d0\uc758 81%\uac00 \uc5c5\uc2a4\ud0ac\ub9c1\uc774\ub098 \uc804\ubb38\uc131 \uc7ac\ud6c8\ub828\uc774 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uc5d0 \ub3c4\uc6c0\uc774 \ub41c\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \ud300\uc774 \ubcf4\ub2e4 \ub514\uc9c0\ud138 \uc5ed\ub7c9\uc744 \uac16\ucd94\uac8c \ub418\uba74, \uace0\uac1d\uc744 \uc911\uc2ec\uc73c\ub85c \ud55c \uc5c5\ubb34 \uc218\ud589\uc774 \uc218\uc6d4\ud574\uc9d1\ub2c8\ub2e4.<\/p>\n<p>\ub300\ub2e4\uc218\uc758 \uc804\uc138\uacc4 \uadfc\ub85c\uc790\ub4e4\uc740 \uae30\uc5c5\uc774 \uc9c1\uc6d0 \uac1c\ubc1c \uc804\ub7b5\uc5d0\uc11c \uc778\uacf5\uc9c0\ub2a5(AI) \uae30\uc220\uc5d0 \uc6b0\uc120\uc21c\uc704\ub97c \ub450\uc5b4\uc57c \ud55c\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc AI \ubd84\uc57c\uc5d0\uc11c \ud559\uc704\ub97c \ucde8\ub4dd\ud558\uae30 \uc704\ud574 \uba87 \ub144\uc774\ub098 \uc2dc\uac04\uc744 \ub4e4\uc77c \ud544\uc694\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. Trailhead\ub294 \uc911\uc694\ud55c \uae30\uc220\ub4e4\uc5d0 \ub300\ud55c \ud559\uc2b5 \ubaa8\ub4c8\uc744 \uc81c\uacf5\ud558\uc5ec \uad6c\uc9c1\uc790\ub4e4\uc5d0\uac8c\ub294 \ucde8\uc5c5 \uae30\ud68c\ub97c, \uadf8\ub9ac\uace0 \uae30\uc220 \uc788\ub294 \uc778\ub825\uc744 \ud544\uc694\ub85c \ud558\ub294 \uae30\uc5c5\uc5d0\uac8c\ub294 \uc219\ub828\ub41c \uc778\ub825\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>Trailhead\uc5d0\uc11c\ub294 \uad6c\uccb4\uc801\uc778 \uc8fc\uc81c\ub97c \uc548\ub0b4\ud558\ub294 6\uac1c\uc758 \ud544\uc218 AI \ubaa8\ub4c8, \uc989 \uc791\uac8c \ub098\ub220\uc9c4 \ud559\uc2b5 \ub2e8\uc704\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. 6\uac1c\uc758 \ubaa8\ub4c8\uc744 \uc131\uacf5\uc801\uc73c\ub85c \uc644\ub8cc\ud558\uc5ec \ubc30\uc9c0\ub97c \ud68d\ub4dd\ud558\uc138\uc694.<\/p>\n<h3 id=\"gpt\">\uc544\uc778\uc288\ud0c0\uc778 GPT: \uc0b4\ud3b4\ubcf4\uae30<\/h3>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/einstein-gpt-quick-look\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/c86af9c0c6c73b36ca6eeaba0800b7da_badge.png?strip=all&#038;quality=95\" alt=\"\" \/> <\/a><\/p>\n<p>\uc0dd\uc131\ud615 AI\uc640 \uc544\uc778\uc288\ud0c0\uc778 GPT\uac00 \uc5b4\ub5bb\uac8c \uc5c5\ubb34\uc758 \u200b\u200b\ubbf8\ub798\ub97c \ubcc0\ud654\uc2dc\ud0a4\uace0 \uc788\ub294\uc9c0 \uc54c\uc544\ubcf4\uc138\uc694.<\/p>\n<p>\uc774 \ud559\uc2b5 \ubaa8\ub4c8\uc740 GPT\uac00 \uc0dd\uc131\ud615 AI \uac1c\ub150\uc5d0 \uc5b4\ub5bb\uac8c \ub9de\ucdb0\uc9c0\ub294\uc9c0\ub97c \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \ub610\ud55c CRM\uc744 \uc704\ud55c \uccab \ubc88\uc9f8 \uc0dd\uc131\ud615 AI\uc778 \uc544\uc778\uc288\ud0c0\uc778 GPT\uc5d0 \ub300\ud55c \uc18c\uac1c\ub3c4 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/einstein-gpt-quick-look\" target=\"_blank\" rel=\"noopener\">&lt;\uc544\uc778\uc288\ud0c0\uc778 GPT&gt; \ubc30\uc9c0\ub97c \ud68d\ub4dd\ud558\uc138\uc694.<\/a><\/p>\n<h3>\uc778\uacf5\uc9c0\ub2a5 \uc2dc\uc791\ud558\uae30<\/h3>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/trails\/get-started-with-ai-data\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/trailhead_module_artificial-intelligence-fundamentals.png?strip=all&#038;quality=95\" alt=\"\" \/> <\/a><\/p>\n<p>AI\uac00 \uc5b4\ub5bb\uac8c \uc791\ub3d9\ud558\ub294\uc9c0, \uadf8\ub9ac\uace0 \uc5b4\ub5bb\uac8c \ud6a8\uacfc\uc801\uc774\uace0 \ucc45\uc784\uac10 \uc788\uac8c \uc0ac\uc6a9\ud558\ub294\uc9c0 \uc54c\uc544\ubcf4\uc138\uc694.<\/p>\n<p>\uc774 \ud559\uc2b5 \uacfc\uc815\uc740 \uc778\uacf5\uc9c0\ub2a5\uc758 \uae30\ucd08\uc640 \uc778\uacf5\uc9c0\ub2a5\uc758 \ub180\ub77c\uc6b4 \ub2a5\ub825 \ub4a4\uc5d0 \uc228\uaca8\uc9c4 \uae30\uc220\uc744 \ub2e4\ub8f9\ub2c8\ub2e4. \ub450 \ubc88\uc9f8 \uc7a5\uc5d0\uc11c\ub294 \uc0dd\uc131\ud615 AI\uc758 \uae30\ub2a5\uc744 \ub2e4\ub8e8\uace0, \uc774\ub97c \uae30\ubc18\uc73c\ub85c \uc0bc\uc744 \uc9c0\uc2dd\uc758 \uae30\ucd08\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c \uc790\uc5f0\uc5b4 \ucc98\ub9ac(natural language processing), \ub370\uc774\ud130 \ubd84\uc11d \ub4f1\uc5d0 \ub300\ud574\uc11c\ub3c4 \ubc30\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/trails\/get-started-with-ai-data\" target=\"_blank\" rel=\"noopener\">&lt;AI \uc2dc\uc791\ud558\uae30&gt;\ubc30\uc9c0\ub97c \ud68d\ub4dd\ud558\uc138\uc694.<\/a><\/p>\n<h3>\ube44\uc988\ub2c8\uc2a4\ub97c \uc704\ud55c \uc778\uacf5 \uc9c0\ub2a5<\/h3>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/artificial-intelligence-for-business\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/7b0624943d882719b6cccb1c70497bb6_badge.png?strip=all&#038;quality=95\" alt=\"\" \/> <\/a><\/p>\n<p>\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\uc2dc\ud0a4\uae30 \uc704\ud574 \uc778\uacf5 \uc9c0\ub2a5\uc744 \ud65c\uc6a9\ud558\ub294 \ubc29\ubc95\uc744 \ud559\uc2b5\ud558\uc138\uc694.<\/p>\n<p>\uc778\uacf5\uc9c0\ub2a5\uc758 \uc8fc\uc694 \uad6c\uc131 \uc694\uc18c\uc640 AI \uc608\uce21\uc744 \ud65c\uc6a9\ud558\ub294 \ub370 \uc788\uc5b4 \ud544\uc694\ud55c \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ubc0f \uaddc\uce59\uc758 \uc5ed\ud560\uc5d0 \ub300\ud55c \uc774\ud574\ub97c \uc5bb\uace0 AI \uc194\ub8e8\uc158\uc744 \uad6c\uc131\ud558\ub294 \uae30\uc220\uc744 \ud559\uc2b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/p>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/artificial-intelligence-for-business\" target=\"_blank\" rel=\"noopener\">&lt;\ube44\uc988\ub2c8\uc2a4\ub97c \uc704\ud55c \uc778\uacf5\uc9c0\ub2a5&gt;\ubc30\uc9c0\ub97c \ud68d\ub4dd\ud558\uc138\uc694.<\/a><\/p>\n<h3>\uc138\uc77c\uc988\ud3ec\uc2a4 \ub370\uc774\ud130 \ud074\ub77c\uc6b0\ub4dc: \uc0b4\ud3b4\ubcf4\uae30<\/h3>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/salesforce-genie-quick-look\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/0f7ffa81685320d5ab66403709ea7705_badge.png?strip=all&#038;quality=95\" alt=\"\" \/> <\/a><\/p>\n<p>\uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud55c \uc2e4\uc2dc\uac04 \ud50c\ub7ab\ud3fc\uc778 \ub370\uc774\ud130 \ud074\ub77c\uc6b0\ub4dc(Data Cloud)\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uc138\uc694.<\/p>\n<p>\ub370\uc774\ud130\ub294 \uc778\uacf5\uc9c0\ub2a5\uc758 \uae30\ubc18\uc774 \ub418\ub294 \uc694\uc18c\uc785\ub2c8\ub2e4. \uc774 \ud559\uc2b5 \ubaa8\ub4c8\uc5d0\uc11c\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4 \ub370\uc774\ud130 \ud074\ub77c\uc6b0\ub4dc\uac00 \ubaa8\ub4e0 \ucc44\ub110\uacfc \uc2dc\uc2a4\ud15c, \uc18c\uc2a4\uc5d0\uc11c \uace0\uac1d \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uc5ec \ub2e8\uc77c \ub808\ucf54\ub4dc\ub85c \ub9cc\ub4dc\ub294 \ubc29\ubc95\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/salesforce-genie-quick-look\" target=\"_blank\" rel=\"noopener\">&lt;Data Cloud&gt; \ubc30\uc9c0\ub97c \ud68d\ub4dd\ud558\uc138\uc694.<\/a><\/p>\n<h3>\uc138\uc77c\uc988\ud3ec\uc2a4 \uc544\uc778\uc288\ud0c0\uc778 \ubca0\uc774\uc9c1<\/h3>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/get_smart_einstein_feat\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/e33e22a729df2bb8c97845015ce5bb71_badge.png?strip=all&#038;quality=95\" alt=\"\" \/> <\/a><\/p>\n<p>\uac15\ub825\ud55c AI \uae30\ub2a5 \ubaa8\uc74c\uc744 \ud1b5\ud574 \uc778\uc0ac\uc774\ud2b8\ub97c \ubc1c\uacac\ud558\uace0 \uacb0\uacfc\ub97c \uc608\uce21\ud558\uc138\uc694.<\/p>\n<p>\uc774 \ubaa8\ub4c8\uc740 AI \uae30\ubc18 \uc2a4\ub9c8\ud2b8 \uc5b4\uc2dc\uc2a4\ud134\ud2b8\uac00 \ubaa8\ub4e0 \uc138\uc77c\uc988\ud3ec\uc2a4 \ube44\uc988\ub2c8\uc2a4 \uc571\uc5d0 \ud1b5\ud569\ub418\uc5b4 IT, \ucee4\uba38\uc2a4, \uc601\uc5c5, \uc11c\ube44\uc2a4 \ubc0f \ub9c8\ucf00\ud305 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/get_smart_einstein_feat\" target=\"_blank\" rel=\"noopener\">&lt;Einstein Basics&gt; \ubc30\uc9c0\ub97c \ud68d\ub4dd\ud558\uc138\uc694.<\/a><\/p>\n<h3>\uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \uc778\uacf5 \uc9c0\ub2a5<\/h3>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/artificial-intelligence-for-customer-service\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/543153b9f384197c5a88ded81074e42a_badge.png?strip=all&#038;quality=95\" alt=\"\" \/> <\/a><\/p>\n<p>\uc778\uacf5 \uc9c0\ub2a5\uc774 \ucc57\ubd07\uc5d0\uc11c \ubd84\uc11d\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc5b4\ub5bb\uac8c \ubcc0\ud654\uc2dc\ud0a4\ub294\uc9c0 \ud655\uc778\ud574\ubcf4\uc138\uc694.<\/p>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4\uac00 \ub9cc\uc871\uc2a4\ub7fd\uc9c0 \uc54a\ub098\uc694? \uc774 \ubaa8\ub4c8\uc5d0\uc11c\ub294 AI\uac00 \uc5b4\ub5bb\uac8c \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294\uc9c0\uc5d0 \ub300\ud574 \uc54c\ub824\ub4dc\ub9bd\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/artificial-intelligence-for-customer-service\" target=\"_blank\" rel=\"noopener\">&lt;\uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \uc778\uacf5\uc9c0\ub2a5&gt; \ubc30\uc9c0\ub97c \ud68d\ub4dd\ud558\uc138\uc694.<\/a><\/p>\n<h3>\uc778\uacf5\uc9c0\ub2a5\uc758 \uc724\ub9ac\uc801 \ucc3d\uc870<\/h3>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/artificial-intelligence-for-customer-service\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/543153b9f384197c5a88ded81074e42a_badge.png?strip=all&#038;quality=95\" alt=\"\" \/> <\/a><\/p>\n<p>\ub370\uc774\ud130\uc640 \uc54c\uace0\ub9ac\uc998\uc758 \ud3b8\ud5a5\uc744 \uc81c\uac70\ud558\uc5ec \uc724\ub9ac\uc801\uc778 \uc778\uacf5\uc9c0\ub2a5 \uc2dc\uc2a4\ud15c\uc744 \uad6c\ucd95\ud558\uc138\uc694.<\/p>\n<p>\uc774 \ubaa8\ub4c8\uc5d0\uc11c\ub294 \ud3b8\ud5a5\uacfc \uacf5\uc815\uc131\uc744 \uc815\uc758\ud558\ub294 \ubc29\ubc95, \ud3b8\ud5a5\uc744 \ud53c\ud558\uae30 \uc704\ud574 \ub2e4\ubd84\ud654 \ub41c \uc778\uacf5\uc9c0\ub2a5 \ud300\uc744 \uad6c\uc131\ud558\ub294 \ubc29\ubc95, \ud68c\uc0ac \uac00\uce58\ub97c \ud504\ub85c\uc138\uc2a4\ub85c \uc804\ud658\ud558\ub294 \ubc29\ubc95, \uace0\uac1d\uc758 \uc724\ub9ac\uad00\uacfc \uc77c\uce58\ud558\uace0 \uc815\ub82c\ub41c AI \ub514\uc790\uc778\uc744 \uc704\ud574 \uace0\uac1d\uc744 \uc774\ud574\ud558\ub294 \uac83\uc758 \uc911\uc694\uc131\uc5d0 \ub300\ud574 \ubc30\uc6b0\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/artificial-intelligence-for-customer-service\" target=\"_blank\" rel=\"noopener\">&lt;\uc724\ub9ac\uc801 \uc778\uacf5\uc9c0\ub2a5&gt; \ubc30\uc9c0\ub97c \ud68d\ub4dd\ud558\uc138\uc694.<\/a><\/p>\n<h3>\uc778\uacf5\uc9c0\ub2a5\uc758 \uc724\ub9ac\uc801 \ucc3d\uc870<\/h3>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/responsible-creation-of-artificial-intelligence?trailmix_creator_id=sbalasubramaniyan2&amp;trailmix_slug=einstein-and-artificial-intelligence-trailmix\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/b35540651291b6a5adb9f4c00477116a_badge.png?strip=all&#038;quality=95\" alt=\"\" \/> <\/a><\/p>\n<p>\ub370\uc774\ud130\uc640 \uc54c\uace0\ub9ac\uc998\uc758 \ud3b8\ud5a5\uc744 \uc81c\uac70\ud558\uc5ec \uc724\ub9ac\uc801\uc778 \uc778\uacf5\uc9c0\ub2a5 \uc2dc\uc2a4\ud15c\uc744 \uad6c\ucd95\ud558\uc138\uc694.<\/p>\n<p>\uc774 \ubaa8\ub4c8\uc5d0\uc11c\ub294 \ud3b8\ud5a5\uacfc \uacf5\uc815\uc131\uc744 \uc815\uc758\ud558\ub294 \ubc29\ubc95, \ud3b8\ud5a5\uc744 \ud53c\ud558\uae30 \uc704\ud574 \ub2e4\ubd84\ud654 \ub41c \uc778\uacf5\uc9c0\ub2a5 \ud300\uc744 \uad6c\uc131\ud558\ub294 \ubc29\ubc95, \ud68c\uc0ac \uac00\uce58\ub97c \ud504\ub85c\uc138\uc2a4\ub85c \uc804\ud658\ud558\ub294 \ubc29\ubc95, \uace0\uac1d\uc758 \uc724\ub9ac\uad00\uacfc \uc77c\uce58\ud558\uace0 \uc815\ub82c\ub41c AI \ub514\uc790\uc778\uc744 \uc704\ud574 \uace0\uac1d\uc744 \uc774\ud574\ud558\ub294 \uac83\uc758 \uc911\uc694\uc131\uc5d0 \ub300\ud574 \ubc30\uc6b0\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/artificial-intelligence-for-customer-service\" target=\"_blank\" rel=\"noopener\">&lt;\uc724\ub9ac\uc801 \uc778\uacf5\uc9c0\ub2a5&gt; \ubc30\uc9c0\ub97c \ud68d\ub4dd\ud558\uc138\uc694.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc0dd\uc131\ud615 \uc778\uacf5 \uc9c0\ub2a5(Generative AI) \uae30\uc220\uc740 \ub180\ub78d\ub3c4\ub85d \ube60\ub978 \uc18d\ub3c4\ub85c \uc0ac\ub78c\ub4e4\uc758 \ub9c8\uc74c\uacfc \uc0c1\uc0c1\ub825\uc744 \uc0ac\ub85c\uc7a1\uc558\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uae30\uc5c5\uc774 \uc0dd\uc131\ud615 AI\ub97c \uc801\uc6a9\ud558\ub294\ub370 \ud544\uc694\ud55c \ud65c\uc6a9 \ub2a5\ub825\uc740 \ubd80\uc871\ud55c \uc0c1\ud669\uc785\ub2c8\ub2e4. \uc774 \uc544\ud2f0\ud074\uc5d0\uc11c\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \ubb34\ub8cc \uc628\ub77c\uc778 \ud559\uc2b5 \ud50c\ub7ab\ud3fc\uc778 Trailhead\uc5d0 \uc788\ub294 \ucd5c\uace0\uc758 AI&hellip;<\/p>\n","protected":false},"author":1,"featured_media":548,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[104,141,185],"coauthors":[8],"class_list":["post-556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-ai","blog-generative-ai","blog-training"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AI \ud65c\uc6a9 \ub2a5\ub825\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 7\uac00\uc9c0 \ubc29\ubc95- \uc138\uc77c\uc988\ud3ec\uc2a4 (Salesforce) - Salesforce<\/title>\n<meta name=\"description\" content=\"AI \uc2dc\ub300\ub97c \uc900\ube44\ud558\ub294 \uac00\uc7a5 \ud655\uc2e4\ud55c \ubc29\ubc95! \uc778\uacf5\uc9c0\ub2a5(AI)\uc758 \uae30\ucd08 \uac1c\ub150\ubd80\ud130 \uc0dd\uc131\ud615 AI, \uadf8\ub9ac\uace0 CRM\uc5d0 \uc801\uc6a9\ub418\ub294 \ube44\uc988\ub2c8\uc2a4 AI \uae30\uc220\uae4c\uc9c0. \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc81c\uacf5\ud558\ub294 \ubb34\ub8cc \ud559\uc2b5 \ub85c\ub4dc\ub9f5\uacfc \uac00\uc774\ub4dc\ub97c \ud1b5\ud574 \ub204\uad6c\ub098 AI \uc804\ubb38\uac00\ub85c \uc131\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/kr\/blog\/learn-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI \ud65c\uc6a9 \ub2a5\ub825\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 7\uac00\uc9c0 \ubc29\ubc95\" \/>\n<meta property=\"og:description\" content=\"AI \uc2dc\ub300\ub97c \uc900\ube44\ud558\ub294 \uac00\uc7a5 \ud655\uc2e4\ud55c \ubc29\ubc95! \uc778\uacf5\uc9c0\ub2a5(AI)\uc758 \uae30\ucd08 \uac1c\ub150\ubd80\ud130 \uc0dd\uc131\ud615 AI, \uadf8\ub9ac\uace0 CRM\uc5d0 \uc801\uc6a9\ub418\ub294 \ube44\uc988\ub2c8\uc2a4 AI \uae30\uc220\uae4c\uc9c0. \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc81c\uacf5\ud558\ub294 \ubb34\ub8cc \ud559\uc2b5 \ub85c\ub4dc\ub9f5\uacfc \uac00\uc774\ub4dc\ub97c \ud1b5\ud574 \ub204\uad6c\ub098 AI \uc804\ubb38\uac00\ub85c \uc131\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/kr\/blog\/learn-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-12T20:25:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-26T11:46:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/learn-ai.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Salesforce Korea\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Salesforce Korea\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" 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