{"id":566,"date":"2023-06-19T20:26:00","date_gmt":"2025-11-12T20:26:03","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=566"},"modified":"2025-12-26T21:04:58","modified_gmt":"2025-12-26T12:04:58","slug":"what-is-customer-centricity","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/what-is-customer-centricity\/","title":{"rendered":"\u2018Customer Centricity\u2019\ub780 \ubb34\uc5c7\uc774\uba70, \uc5b4\ub5bb\uac8c \ub6f0\uc5b4\ub09c \uace0\uac1d\uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc744\uae4c\uc694?"},"content":{"rendered":"

\u2018Customer Centricity\u2019\ub780 \ubb34\uc5c7\uc774\uba70, \uc5b4\ub5bb\uac8c \ub6f0\uc5b4\ub09c \uace0\uac1d\uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc744\uae4c\uc694?<\/h1>\n

\ucd5c\uadfc \uc804\uc138\uacc4 \uae30\uc5c5\ub4e4\uc740 \u2018\ud601\uc2e0\u2019\uc774\ub77c\ub294 \uacfc\uc81c\ub97c \uc218\ud589\ud558\uae30 \uc704\ud574 \u2018\uace0\uac1d\u2019\uc5d0 \uc9d1\uc911\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uacfc\uac70 \ub6f0\uc5b4\ub09c \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uc2dc\uc7a5\uc5d0 \uc120\ubcf4\uc774\uba70 \uacbd\uc7c1\uc6b0\uc704\ub97c \uc810\ud588\ub358 \uac83\uacfc\ub294 \ub2e4\ub978 \uc591\uc0c1\uc744 \ub098\ud0c0\ub0b4\uace0 \uc788\ub294 \uac83\uc774\uc9c0\uc694. \uadf8\ub807\ub2e4\uba74 \uc65c \uae30\uc5c5\ub4e4\uc774 \u2018\uace0\uac1d’\uc5d0\uac8c \uc9d1\uc911\ud558\uace0 \uc788\uc73c\uba70, \uc65c \ub354\uc774\uc0c1 \uace0\uac1d\uc740 \ub6f0\uc5b4\ub09c \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\uc5d0\ub3c4 \uc27d\uac8c \ube0c\ub79c\ub4dc\ub97c \uc804\ud658\ud558\uc9c0 \uc54a\ub294 \uac83\uc77c\uae4c\uc694? \uadf8 \ud574\ub2f5\uc740 \ubc14\ub85c \u2018\uace0\uac1d\uacbd\ud5d8\u2019\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc608\ub97c \ub4e4\uc5b4, \uc81c\ud488 \uad6c\ub9e4 \ud6c4 \uace0\uc7a5\uc774 \ub098\uac70\ub098 \uc774\uc0c1\uc774 \uc0dd\uacbc\uc744 \ub54c \ube60\ub974\uace0 \uc815\ud655\ud55c \uc11c\ube44\uc2a4\ub97c \uae30\ub300\ud558\ub294 \uc18c\ube44\uc790\ub294 \uc870\uae08 \ub354 \ube44\uc6a9\uc744 \uc9c0\ubd88\ud558\ub354\ub77c\ub3c4 \ub6f0\uc5b4\ub09c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ube0c\ub79c\ub4dc\uc758 \uc81c\ud488\uc744 \uad6c\ub9e4\ud560 \uac83\uc785\ub2c8\ub2e4. \ubc18\uba74, \ubb3c\uac74\uc744 \uc870\uc2ec\ud788 \uc0ac\uc6a9\ud558\uace0 \uc77c\uc0c1\uc5d0\uc11c \uace0\uc7a5\uc5d0 \ub300\ud55c \uac71\uc815\uc744 \ubcc4\ub85c \ud558\uc9c0 \uc54a\ub294 \uc18c\ube44\uc790\ub294 \uc624\ud788\ub824 \uace0\uac1d \uc11c\ube44\uc2a4 \ud488\uc9c8\uc774 \ub0ae\ub354\ub77c\ub3c4 \ubcf4\ub2e4 \uc800\ub834\ud55c \uc81c\ud488\uc744 \uad6c\ub9e4\ud569\ub2c8\ub2e4.<\/p>\n

\uc774\ucc98\ub7fc \uc2dc\uc7a5\uc758 \ud798\uc774 \uace0\uac1d\uc73c\ub85c, \uadf8\ub9ac\uace0 \uadf8 \uace0\uac1d\uc758 \uae30\ub300\uce58\uac00 \uc810\uc810 \ub354 \ub192\uc544\uc9c0\uace0 \uc788\uae30 \ub54c\ubb38\uc5d0 \uc774\uc81c \uae30\uc5c5\uc740 \uae30\uc874\uc758 \u2018\uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4 \uc911\uc2ec\uc758 \ub514\uc9c0\ud138 \ud601\uc2e0\u2019\uc774\uc544\ub2cc, \u2018\uace0\uac1d \uc911\uc2ec\uc758 \ub514\uc9c0\ud138 \ud601\uc2e0\u2019\uc5d0 \uc9d1\uc911\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uc9c4\uc815\ud55c \u2018Customer Centric\u2019\uc774\ub780 \ubb34\uc5c7\uc774\uba70, \uc6b0\ub9ac\ub294 \uc5b4\ub5bb\uac8c \ub192\uc544\uc9c0\ub294 \uace0\uac1d\uc758 \uae30\ub300\uce58\uc5d0 \ubd80\uc751\ud560 \uc218 \uc788\ub294 \uc870\uc9c1\uc774 \ub418\uae30 \uc704\ud574 \ud544\uc694\ud55c \uac83\uc740 \ubb34\uc5c7\uc778\uc9c0 \ud568\uaed8 \uc0b4\ud3b4\ubcf4\ub3c4\ub85d \ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc0c1\uae30 \uc774\ubbf8\uc9c0\uc5d0\uc11c \uac00\ub85c\ucd95\uc744 \u2018\uc784\uc9c1\uc6d0\ub4e4\uc758 \ub178\ub825\u2019, \uc138\ub85c\ucd95\uc744 \u2018\uace0\uac1d\uc758 \ub178\ub825\u2019\uc774\ub77c\uace0 \ud588\uc744 \ub54c, \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\ub4e4\uc740 \ud574\ub2f9 \ub3c4\ud45c\uc758 \uc6b0\uce21 \uc0c1\ub2e8\uc5d0 \uc704\uce58\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubc14\ub85c \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4 \uc911\uc2ec\uc758 \uae30\uc5c5\ub4e4\uc778 \uac83\uc774\uc9c0\uc694. \uadf8\ub7ec\ub098 \uc774\ub7ec\ud55c \ud658\uacbd\uc5d0\uc11c \uc5c5\ubb34\ub97c \uc218\ud589\ud558\ub294 \uc784\uc9c1\uc6d0\ub4e4\uc740 \uace0\uac1d\uc811\uc810\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \ub370\uc774\ud130\ub97c \ud30c\uc545\ud558\uae30 \ub9e4\uc6b0 \uc5b4\ub824\uc6b0\uba70, \uc5ec\ud0c0 \ubd80\uc11c\uc640 \ud611\ub825\ud558\ub294 \uac83\uc5d0\ub3c4 \uc5b4\ub824\uc6c0\uc744 \uacaa\uc2b5\ub2c8\ub2e4. \uc774\uc5d0 \ub530\ub77c \uc784\uc9c1\uc6d0\ub3c4 \uadf8\ub9ac\uace0 \uace0\uac1d\ub4e4\ub3c4 \ud544\uc694\ud55c \ub9ac\uc18c\uc2a4 \uc774\uc0c1\uc758 \uc2dc\uac04\uacfc \uc5d0\ub108\uc9c0\ub97c \ud560\uc560\ud558\ub294 \ub178\ub825\uacfc \ud76c\uc0dd\uc774 \ub4a4\ub530\ub974\uac8c \ub429\ub2c8\ub2e4.<\/p>\n

\ube44\uad50\uc801 \ucd5c\uadfc\uc5d0 \ube44\uc988\ub2c8\uc2a4\ub97c \uc2dc\uc791\ud55c \uc2a4\ud0c0\ud2b8\uc5c5\uc774\ub098, \uc6b0\ub9ac\uac00 \uc798 \uc54c\uace0 \uc788\ub294 \ub514\uc9c0\ud138 \ub124\uc774\ud2f0\ube0c \uae30\uc5c5\ub4e4\uc740 \ub300\ubd80\ubd84 \uc774\ubbf8 \uc88c\uce21 \ud558\ub2e8\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4\ub97c \uc601\uc704\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uba74, \uc571\uc744 \ud1b5\ud574 \ud0dd\uc2dc \uae30\uc0ac\uac00 \uace0\uac1d\uc758 \uc704\uce58\ub97c \uc27d\uac8c \ucc3e\uc744 \uc218 \uc788\uace0, \uace0\uac1d \ub610\ud55c \ud0dd\uc2dc\uc758 \uc704\uce58\ub97c \uc27d\uac8c \ucc3e\uc744 \uc218 \uc788\ub294 \uc11c\ube44\uc2a4\uac00 \uc788\uc73c\uba70, \uc774 \uacbd\uc6b0 \uace0\uac1d\uacfc \uc784\uc9c1\uc6d0 \ubaa8\ub450 \ud070 \ubd80\ub2f4\uc744 \ub290\ub07c\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n

\uadf8\ub7fc \uc5b4\ub5bb\uac8c \uc6b0\uce21 \uc0c1\ub2e8\uc758 \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4 \uc911\uc2ec\uc758 \uae30\uc5c5\uc774 \uace0\uac1d \uc911\uc2ec \uae30\uc5c5\uc73c\ub85c \ubcc0\ud654\ud560 \uc218 \uc788\uc744\uae4c\uc694? \uc774\ub97c \uc704\ud574\uc11c\ub294 \uc6b0\ub9ac \ubaa8\ub450 \uc2a4\uc2a4\ub85c\uc5d0\uac8c \uc9c8\ubb38\uc744 \ub358\uc9c8 \ud544\uc694\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\u201c\uc5b4\ub5bb\uac8c \uc784\uc9c1\uc6d0\uc758 \uc218\uace0\ub97c \uc904\uc774\uace0, \uc9c1\ubb34 \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uba74\uc11c \ub3d9\uc2dc\uc5d0 \ub6f0\uc5b4\ub09c \uace0\uac1d\uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc744\uae4c\uc694?\u201d<\/h3>\n

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\uc911\uc694\ud55c \uc0ac\uc2e4\uc740 \uc77c\ud68c\uc131\uc774 \uc544\ub2c8\ub77c \uc9c0\uc18d\uac00\ub2a5\ud55c \ud601\uc2e0\uc758 \ub85c\ub4dc\ub9f5\uc744 \uad6c\ucd95\ud574\uc57c \ud55c\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774\ub7ec\ud55c \ubcc0\ud654 \uacfc\uc815\uc5d0\ub294 \ub9ce\uc740 \uc2dc\uac04\uc774 \uc18c\uc694\ub418\uba70, \uc624\ud788\ub824 \uc27d\uac8c \ucc98\ub9ac\ud558\ub358 \uc77c\ub4e4\uc5d0 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc774 \ud560\uc560\ub418\uac70\ub098, \ub2e4\uc18c \ube44\ud6a8\uc728\uc801\uc778 \ubc29\ubc95\uc774\ub77c\uace0 \uc5ec\uaca8\uc9c8 \uc218\ub3c4 \uc788\ub294 \uc77c\ub4e4\uc774 \ubc1c\uc0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\u201c\ud558\uc9c0\ub9cc \uc774\ub294 \ud601\uc2e0\uc758 \ubcf8\uc9c8\uc801\uc778 \ud2b9\uc9d5\uc774\uba70, \uc21c\ucc28\uc801\uc778 \uc5ec\uc815\uc774 \ud544\uc694\ud569\ub2c8\ub2e4\u201d<\/h3>\n

\uba3c\uc800 \uacfc\ub3c4\ud55c \uc218\ub3d9\uc5c5\ubb34\ub098 \ud504\ub85c\uc138\uc2a4\ub97c \ub514\uc9c0\ud138\ud654 \ud558\uac70\ub098 \ud65c\uc6a9\uc911\uc778 \ub514\uc9c0\ud138 \ud234\uacfc \uc2dc\uc2a4\ud15c\uc758 \uc218\ub97c \uc904\uc774\ub294 \uac83\ubd80\ud130 \uc2dc\uc791\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ub370\uc774\ud130\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ucd95\uc801 \ubc0f \uc218\uc9d1\ud558\uc5ec \uace0\uac1d\uc5d0 \ub300\ud55c \uc774\ud574\ub3c4\ub97c \ub192\uc774\ub294 \ub4f1 \ubaa8\ub4e0 \uace0\uac1d\uc811\uc810 \ubd80\uc11c\uac00 \uace0\uac1d\uc5d0 \ub300\ud55c \ub3d9\uc77c\ud55c \uc2dc\uac01\uc744 \uacf5\uc720\ud560 \uc218 \uc788\ub294\u2018\ub2e8\uc77c \ub370\uc774\ud130 \uc800\uc7a5\uc18c\u2019 \ub610\ud55c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8\uc21c\ud788 \uc544\ub0a0\ub85c\uadf8 \uc5c5\ubb34\ub97c \ub514\uc9c0\ud138\ud654\ud558\ub294 \uac83\ucc98\ub7fc \ubcf4\uc77c \uc218\ub3c4 \uc788\uc9c0\ub9cc \uc774\ub7ec\ud55c \ub2e8\uacc4\ub97c \uac70\uce5c \ub4a4\uc5d0\ub294 \uc0c8\ub85c\uc6b4 \ubc29\uc2dd\uc758 \ubcc0\ud654\uc640 \uc811\uadfc\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n

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\uae30\uc874\uc758 \uc81c\ud488 \uc911\uc2ec\uc758 \uae30\uc5c5\ub4e4\uc740 \ub300\ubd80\ubd84 \u2018Top-Down\u2019 \ubc29\uc2dd\uc758 \uc218\uc9c1\uc801 \uc870\uc9c1\uad6c\uc870\ub85c \uad6c\uc131\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uace0\uac1d\uc774 \uc911\uc2ec\uc774 \ub418\uc5b4\uc57c \ud558\ub294 \ud604 \uc2dc\uc810\uc5d0\uc11c\ub294 \uc774\ub7ec\ud55c \ubaa8\ub378\uc758 \uc870\uc9c1\uad6c\uc870\ub294 \ub354\uc774\uc0c1 \uc801\uc808\ud55c \uc5ed\ud560\uc744 \uc218\ud589\ud558\uc9c0 \ubabb\ud569\ub2c8\ub2e4. \uadf8 \uc774\uc720\ub294 \uace0\uac1d\uacfc \uac00\uc7a5 \uac00\uae4c\uc6b4 \uacf3\uc5d0 \uc704\uce58\ud55c \uc9c1\uc6d0\uc774 \uc870\uc9c1\uc758 \uac00\uc7a5 \ud558\ub2e8\ubd80\uc5d0 \uc704\uce58\ud574 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ud2b9\ud788 \uc774\ub4e4\uc774 \uae30\uc5c5\uc758 \ucd5c\uc804\uc120\uc5d0\uc11c \ud655\ubcf4\ud55c \ud53c\ub4dc\ubc31\uc740 \uadf8 \uc5b4\ub5a4 \uc790\uc0b0\ubcf4\ub2e4 \uc18c\uc911\ud55c \ub370\uc774\ud130\uc774\uba70, \uc774\ub97c \uc720\uc758\ubbf8\ud558\uac8c \uc5ec\uae30\uc9c0 \uc54a\ub294\ub2e4\uba74 \uc131\uacf5\uc801\uc778 \ud601\uc2e0\uc5d0\ub294 \uc5b4\ub824\uc6c0\uc744 \uacaa\uac8c\ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uc774\uc5d0\ub530\ub77c \uae30\uc874\uacfc \ub2e4\ub974\uac8c \uc774\ub7ec\ud55c \uc18c\uc911\ud55c \ub370\uc774\ud130\ub4e4\uc774 \uc870\uc9c1\uc758 \ud558\ub2e8\ubd80\uc5d0\uc11c \uc0c1\ub2e8\ubd80\ub85c \uc774\ub3d9\ud560 \uc218 \uc788\ub294 \uc870\uc9c1\uc73c\ub85c \ubcc0\ud654\ud574\uc57c \ud558\uba70, \ucd95\uc801\ub41c \ub370\uc774\ud130\uc640 \uc778\uc0ac\uc774\ud2b8\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \uc5b4\ub5a4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uac83\uc778\uc9c0\uc5d0 \ub300\ud55c \ub370\uc774\ud130 \uae30\ubc18\uc758 \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9ac\ub294 \uac83\uc740 \ub9e4\uc6b0 \uc911\uc694\ud55c \uc77c\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774\ub97c \ud604\uc2e4\ud654\ud558\uae30 \uc704\ud574\uc11c\ub294 \uba87\uac00\uc9c0 \uc911\uc694\ud55c \ub2e8\uacc4\ub97c \uac70\uccd0\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

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\uccab \ubc88\uc9f8\ub85c\ub294 \uc0c1\ub2e8\uc5d0 \uc704\uce58\ud55c \ub9ac\ub354\uac00 \uace0\uac1d \uc911\uc2ec\uc758 \uba85\ud655\ud55c \ube44\uc804\uc744 \uc81c\uc2dc\ud574\uc57c \ud558\uba70, \uc774\uc5d0 \ub530\ub77c \uc77c\ud558\ub294 \ubc29\uc2dd\uc774\ub098 \uc870\uc9c1\uc758 \ubb38\ud654 \ub610\ud55c \ud568\uaed8 \ubcc0\ud654\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ub450 \ubc88\uc9f8\ub294 \uc720\uae30\uc801\uc778 \ud611\uc5c5\uc744 \uc704\ud55c \ub514\uc9c0\ud138 \uae30\uc220\uc744 \ub3c4\uc785 \ubc0f \ud65c\uc6a9\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294\ub370 \uc788\uc5b4 \uc801\ud569\ud55c \uc778\uc0ac\uc774\ud2b8\uc640 \uc5ed\ub7c9\uc744 \uac16\ucd98 \uc9c1\uc6d0\ub4e4\ub85c \ud300\uc744 \uafb8\ub9ac\uace0, \uace0\uac1d\uc811\uc810\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \ub370\uc774\ud130\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ucd94\uc801 \ubc0f \uacf5\uc720\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc138 \ubc88\uc9f8\ub85c\ub294 \uc774\ub807\uac8c \ucd95\uc801\ud55c \uace0\uac1d \ub370\uc774\ud130\ub97c \ud55c \uacf3\uc5d0 \ud1b5\ud569\ud558\uace0, \uc804\uc0ac\uc801\uc73c\ub85c \uacf5\uc720\ud558\ub294 \uc77c\uc785\ub2c8\ub2e4. \ub124 \ubc88\uc9f8\ub294 \uc0c8\ub85c\uc6b4 \uc5c5\ubb34 \ubc29\uc2dd\uc744 \uae30\ubc18\uc73c\ub85c \uc870\uc9c1\uc744 \uac1c\ud3b8\ud558\uace0, \uace0\uac1d \uc911\uc2ec\uc758 \ud601\uc2e0\uc744 \uc9c0\uc18d\ud574\ub098\uac08 \u2018\ub9ac\ub354\u2019\ub97c \uace0\uc6a9\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ucd5c\uace0\uace0\uac1d\ucc45\uc784\uc790, \ucd5c\uace0\ub514\uc9c0\ud138\ucc45\uc784\uc790, \ucd5c\uace0\ub370\uc774\ud130\ucc45\uc784\uc790 \ub4f1\uc744 \uc608\ub85c\ub4e4 \uc218 \uc788\uc73c\uba70, \uc774\ub4e4\uc740 \uc774\ub7ec\ud55c \ubcc0\ud654\uc640 \ud601\uc2e0\uc5d0 \ud65c\ub825\uc744 \ubd88\uc5b4 \ub123\uc2b5\ub2c8\ub2e4.<\/p>\n

\"\"<\/p>\n

\uc55e\uc120 \ub2e8\uacc4\ub97c \uac70\ucce4\ub2e4\uba74 \uc9c4\uc815\ud55c \uace0\uac1d \uc911\uc2ec \uae30\uc5c5\uc73c\ub85c \ubcc0\ud654\ud558\uae30 \uc704\ud55c \ub9c8\uc9c0\ub9c9 \uc808\ucc28\ub294 \uc758\uc0ac\uacb0\uc815 \ubc29\ubc95\uc5d0 \ub300\ud55c \uc774\uc57c\uae30\uc785\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc2dc\uc7a5\uc740 \uba48\ucdb0\uc788\uc9c0 \uc54a\uc73c\uba70, \uc2dc\uc7a5\uc740 \ub9e4\uc6b0 \ube60\ub974\uac8c \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc989, \uc6b0\ub9ac\uc758 \uc811\uadfc \ubc29\uc2dd\uc774 \ub354\uc774\uc0c1 \ud6a8\uacfc\uac00 \uc5c6\ub2e4\ub294 \uac83\uc744 \ube60\ub974\uac8c \uc54c\uc544\ucc28\ub824\uc57c\ub9cc \ubcc0\ud654\uc5d0 \ub300\uc751\ud560 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uc774\uc5d0 \ub300\ud55c \ud574\ub2f5\uc740 \ubc14\ub85c \ub370\uc774\ud130 \ud655\ubcf4\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \ub9cc\uc57d \uc6b0\ub9ac\uac00 \uc218\ucc9c, \uc218\ub9cc\uc758 \ub370\uc774\ud130\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uace0, \uc774\ub7ec\ud55c \ub370\uc774\ud130\ub85c\ubd80\ud130 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uac83\uc740 \ubb34\uc5c7\uc778\uc9c0, \uace0\uac1d\uc774 \uc5b4\ub5a4 \uc0ac\ub78c\uc778\uc9c0 \uc774\ud574\ud560 \uc218 \uc788\ub2e4\uba74 \uc5b4\ub5bb\uac8c \ub420\uae4c\uc694? \uace0\uac1d\uc811\uc810\uc5d0\uc11c \ub370\uc774\ud130\ub97c \ud655\ubcf4\ud558\uace0 \uc774\ub97c \ud55c \uacf3\uc5d0 \ubaa8\uc544 \ubd84\uc11d\ud558\uace0, \ubd84\uc11d\ud55c \ub370\uc774\ud130\uc640 AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294 \uac83\uc774\uc9c0\uc694. \uac04\ub2e8\ud55c \uac83 \uac19\uc9c0\ub9cc \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\ub4e4\uc740 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\uc758 \ud601\uc2e0\uc5d0 \uc9d1\uc911\ud55c \ub098\uba38\uc9c0 \uace0\uac1d \ub2c8\uc988\uc758 \ubcc0\ud654\uc5d0\ub294 \ub9e4\uc6b0 \ub454\uac10\ud558\uac8c \ubc18\uc751\ud569\ub2c8\ub2e4.<\/p>\n

\"\"<\/p>\n

\uadf8\ub7ec\ub098 \ub9cc\uc57d \uc55e\uc11c \uc5b8\uae09\ud588\ub358 \ub370\uc774\ud130 \ud655\ubcf4\u2192\ub370\uc774\ud130 \ubd84\uc11d\u2192\uc778\uc0ac\uc774\ud2b8 \ub3c4\ucd9c\u2192\uace0\uac1d\uc811\uc810 \ud65c\ub3d9\u2192\ub370\uc774\ud130 \ud655\ubcf4\ub77c\ub294 \ub370\uc774\ud130 \uc0dd\ud0dc\uacc4\ub97c \uad6c\ucd95 \ubc0f \uc6b4\uc6a9\ud560 \uc218 \uc788\ub2e4\uba74 \uc2dc\uc7a5\uc5d0\uc11c\uc758 \uc6b0\uc704\ub97c \uc810\ud560 \uc218 \uc788\ub294 \uac83 \ubfd0\ub9cc\uc774 \uc544\ub2c8\ub77c \uc9c0\uc18d\uac00\ub2a5\ud55c \uace0\uac1d\uad00\uacc4\uad00\ub9ac\uac00 \uac00\ub2a5\ud560 \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \ubcc0\ud654\uc5d0 \ub530\ub978 \uae30\uc5c5\uc758 \ubbfc\ucca9\uc131\uacfc \uc720\uc5f0\uc131\uacfc\ub3c4 \uc5f0\uad00\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc9c0\ub09c 20\ub144\uac04 \uc9c0\uc18d\uc801\uc73c\ub85c \uc131\uc7a5\ud560 \uc218 \uc788\uc5c8\ub358 \ube44\uacb0\uc774 \ubc14\ub85c \uc55e\uc11c \uc124\uba85\ub4dc\ub9b0 \uc138 \uac00\uc9c0 \ucd95\uc744 \uae30\ubc18\uc73c\ub85c \u2018\uace0\uac1d’\uc758 \ubcc0\ud654\uc5d0 \ubbfc\uac10\ud558\uace0 \ube60\ub974\uac8c \ubc18\uc751\ud588\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc2dc\uc7a5\uc758 \ubcc0\ud654\uc5d0 \ub530\ub77c \ubcf8\ub2a5\uc801\uc73c\ub85c \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\uc5d0 \uadc0\ub97c \uae30\uc6b8\uc774\uace0, \uace0\uac1d\uc744 \uc774\ud574\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc5d0\uac8c \ub192\uc740 \uc218\uc900\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud55c \ubcf4\ub2e4 \uc911\uc694\ud55c \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub9c8\uc9c0\ub9c9\uc73c\ub85c \uc6b0\ub9ac\ub294 \uc774\ub7ec\ud55c \uc120\uc21c\ud658 \uad6c\uc870\uac00 \ubcd1\ubaa9\ud604\uc0c1 \uc5c6\uc774 \uc21c\uc870\ub86d\uac8c \uc791\ub3d9\ud560 \uc218 \uc788\ub3c4\ub85d \uc870\uc9c1\ubb38\ud654\uae4c\uc9c0 \uc810\uac80\ud574\uc57c \ud569\ub2c8\ub2e4. \uc815\ubcf4\ub97c \uac1c\uc778\uc774 \uc18c\uc720\ud558\uace0, \uc815\ubcf4\ub97c \uad8c\ub825\uc73c\ub85c \ud65c\uc6a9\ud558\uac8c \ub41c\ub2e4\uba74 \uc774\ub7ec\ud55c \ub370\uc774\ud130 \uc0dd\ud0dc\uacc4\ub294 \uc810\uc810 \ubb34\ub108\uc9c8 \uc218 \ubc16\uc5d0 \uc5c6\uc2b5\ub2c8\ub2e4. \ub54c\ubb38\uc5d0 \uc815\ubcf4\uc758 \ud22c\uba85\uc131\uc744 \ubcf4\uc7a5\ud574\uc57c \ud558\uba70, \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uc774\ub97c \u2018\ub370\uc774\ud130 \ubb38\ud654\u2019\ub77c\uace0 \uc774\uc57c\uae30\ud569\ub2c8\ub2e4.<\/p>\n

\ub2e8\uc21c\ud788 \ub514\uc9c0\ud138 \uae30\uc220\uc744 \ub3c4\uc785\ud558\ub294 \uac83\uc5d0\uc11c \uadf8\uce5c\ub2e4\uba74 \uc774\ub294 \uc544\ub0a0\ub85c\uadf8\ub97c \ub2e8\uc21c\ud788 \ub514\uc9c0\ud138\ub85c \uc804\ud658\ud558\ub294 \uac83\uc5d0 \uc9c0\ub098\uc9c0 \uc54a\uae30\uc5d0 \uc6b0\ub9ac\ub294 \uae30\uc874\uacfc \uc644\uc804\ud788 \ub2e4\ub978 \ubc29\uc2dd\uc73c\ub85c \u2018\uace0\uac1d\u2019\uc5d0\uac8c \uc811\uadfc\ud574\uc57c \ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc55e\uc11c \uc124\uba85\ud55c \uc138 \uac00\uc9c0 \ucd95\uc744 \uae30\ubc18\uc73c\ub85c \uc9c4\uc815\ud55c \uace0\uac1d \uc911\uc2ec \uae30\uc5c5\uc73c\ub85c \ubcc0\ud654\ud55c\ub2e4\uba74 \uace0\uac1d\uc758 \ubcc0\ud654\ub97c \uc815\ubc00\ud558\uac8c \uac10\uc9c0\ud558\uace0, \uacbd\uc7c1\uc0ac\ubcf4\ub2e4 \ube60\ub974\uac8c \ub300\uc751\ud568\uc5d0 \ub530\ub77c \uc2dc\uc7a5\uc5d0\uc11c\uc758 \uacbd\uc7c1\uc6b0\uc704\ub97c \uc810\ud560 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u2018Customer Centricity\u2019\ub780 \ubb34\uc5c7\uc774\uba70, \uc5b4\ub5bb\uac8c \ub6f0\uc5b4\ub09c \uace0\uac1d\uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc744\uae4c\uc694? \ucd5c\uadfc \uc804\uc138\uacc4 \uae30\uc5c5\ub4e4\uc740 \u2018\ud601\uc2e0\u2019\uc774\ub77c\ub294 \uacfc\uc81c\ub97c \uc218\ud589\ud558\uae30 \uc704\ud574 \u2018\uace0\uac1d\u2019\uc5d0 \uc9d1\uc911\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uacfc\uac70 \ub6f0\uc5b4\ub09c \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uc2dc\uc7a5\uc5d0 \uc120\ubcf4\uc774\uba70 \uacbd\uc7c1\uc6b0\uc704\ub97c \uc810\ud588\ub358 \uac83\uacfc\ub294 \ub2e4\ub978 \uc591\uc0c1\uc744 \ub098\ud0c0\ub0b4\uace0 \uc788\ub294 \uac83\uc774\uc9c0\uc694.…<\/p>\n","protected":false},"author":805,"featured_media":561,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[112,119,21],"coauthors":[8],"class_list":["post-566","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-company-culture","blog-customer-experience","blog-customer-relationships"],"yoast_head":"\n\u2018Customer Centricity\u2019\ub780 \ubb34\uc5c7\uc774\uba70, \uc5b4\ub5bb\uac8c \ub6f0\uc5b4\ub09c \uace0\uac1d\uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc744\uae4c\uc694?- \uc138\uc77c\uc988\ud3ec\uc2a4 - Salesforce<\/title>\n<meta name=\"description\" content=\"\uace0\uac1d \uc911\uc2ec \uacbd\uc601(Customer Centricity)\uc774\ub780 \ubb34\uc5c7\uc774\uba70 \uc65c \uc911\uc694\ud560\uae4c\uc694? 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