{"id":58,"date":"2025-04-21T20:07:00","date_gmt":"2025-11-12T20:07:23","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=58"},"modified":"2025-11-27T13:40:07","modified_gmt":"2025-11-27T04:40:07","slug":"what-are-ai-agents","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/what-are-ai-agents\/","title":{"rendered":"AI \uc5d0\uc774\uc804\ud2b8\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc720\ud615, \uad6c\ucd95 \ubc29\ubc95 \ubc0f \ud65c\uc6a9 \uc0ac\ub840"},"content":{"rendered":"<h2 id=\"ai-ai-ai\">\uc790\uc728 AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc778\uac04\uc758 \uac1c\uc785 \uc5c6\uc774 \ub2a5\ub3d9\uc801\uc73c\ub85c \uace0\uac1d\uc758 \uc9c8\ubb38\uc744 \uc774\ud574\ud558\uace0 \uc751\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc720\ud615\uacfc \uc791\ub3d9 \ubc29\uc2dd, \uad6c\ucd95\uacfc \ubc30\ud3ec \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694. \uc131\uacf5\uc801\uc778 AI \uc5d0\uc774\uc804\ud2b8 \ubc30\ud3ec\ub97c \uc704\ud574 \uc5b4\ub5a4 \uc900\ube44\uac00 \ud544\uc694\ud55c\uc9c0 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucc28\uc138\ub300 \uae30\uc220\uc744 \ub3c4\uc785\ud558\uc5ec \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uace0 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/h2>\n<p>\uace0\uac1d\uc9c0\uc6d0 \ucf00\uc774\uc2a4 \ucc98\ub9ac \uac74\uc218\uac00 \uae09\uc99d\ud558\uace0 \uc788\uc9c0\ub9cc \ud300 \uc778\ub825\uc774 \ubd80\uc871\ud55c \uc0c1\ud669\uc774\uc2e0\uac00\uc694? \ud639\uc740 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uace0\uac1d\uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0 \uc2f6\uc9c0\ub9cc \uc608\uc0b0\uc774 \ubd80\uc871\ud574 24\uc2dc\uac04 \uadfc\ubb34 \uc778\ub825\uc744 \ucda9\ub2f9\ud558\uae30 \uc5b4\ub824\uc6b4 \uc0c1\ud669\uc77c \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ud639\uc740 \uace0\uac1d \ubb38\uc758 \uc751\ub2f5 \uc2dc\uac04\uc744 \uc904\uc5ec\uc57c \ud55c\ub2e4\ub294 \uc555\ubc15\uc744 \ubc1b\uace0\uc788\uc9c0\ub9cc \uace0\uac1d\uc740 \uacc4\uc18d \ub354 \ub9ce\uc740 \uac83\uc744 \uae30\ub300\ud558\uba70 \ubaa8\ub4e0 \uac83\uc744 \ub354 \ube68\ub9ac \ucc98\ub9ac\ud558\uae30\ub97c \uc6d0\ud560 \uc218\ub3c4 \uc788\uc8e0.<\/p>\n<p>\ubc14\ub85c \uc774\ub7f0 \ubaa8\ub4e0 \uacbd\uc6b0\uc5d0 <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/\" target=\"_blank\" rel=\"noopener\">\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4<\/a> \uac19\uc740 AI \uc5d0\uc774\uc804\ud2b8\uac00 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc815\uc758\uc640 \uc791\ub3d9 \ubc29\uc2dd, \uc131\uacf5\uc801\uc778 AI \uc5d0\uc774\uc804\ud2b8 \ubc30\ud3ec\ub97c \uc704\ud574 \uc900\ube44\ud574\uc57c \ud560 \uc0ac\ud56d\uc744 \uc0b4\ud3b4\ubcf4\uc138\uc694.<\/p>\n<p><b>\ud559\uc2b5 \ub0b4\uc6a9<\/b><\/p>\n<ul>\n<li>AI \uc5d0\uc774\uc804\ud2b8\ub780?<\/li>\n<li>AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc791\ub3d9 \ubc29\uc2dd<\/li>\n<li>AI \uc5d0\uc774\uc804\ud2b8 \uc544\ud0a4\ud14d\ucc98\ub780?<\/li>\n<li>AI \uc5d0\uc774\uc804\ud2b8 \uc544\ud0a4\ud14d\ucc98 6\uac00\uc9c0 \uc720\ud615<\/li>\n<li>\uc9c0\ub2a5\ud615 AI \uc5d0\uc774\uc804\ud2b8\uc758 8\uac00\uc9c0 \uc720\ud615<\/li>\n<li>AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc7a5\uc810<\/li>\n<li>\uae30\uc5c5\uc744 \uc704\ud55c AI \uc5d0\uc774\uc804\ud2b8 \uad6c\ucd95 \ubc0f \ubc30\ud3ec \ubc29\ubc95<\/li>\n<li>AI \uc5d0\uc774\uc804\ud2b8 \ud65c\uc6a9 \uc0ac\ub840<\/li>\n<li>\uc131\uacf5\uc801\uc778 AI \uc5d0\uc774\uc804\ud2b8 \uad6c\ud604\uc744 \uc704\ud55c 8\uac00\uc9c0 \ud301<\/li>\n<li>AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc704\ud55c Salesforce Service Cloud<\/li>\n<\/ul>\n<h3 id=\"b-stylefont-weight-boldai-b\"><b>AI \uc5d0\uc774\uc804\ud2b8\ub780?<\/b><\/h3>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc778\uac04\uc758 \uac1c\uc785 \uc5c6\uc774 \uace0\uac1d \ubb38\uc758\ub97c \uc774\ud574\ud558\uace0 \uc751\ub2f5\ud560 \uc218 \uc788\ub294 \uc9c0\ub2a5\ud615 \uc2dc\uc2a4\ud15c\uc785\ub2c8\ub2e4. <a href=\"https:\/\/trailhead.salesforce.com\/users\/cdabaso\/trailmixes\/machine-learning-with-salesforce?_ga=2.239349638.468969166.1744185841-1118319543.1727344290\">\uba38\uc2e0 \ub7ec\ub2dd<\/a>\uacfc <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/natural-language-processing-basics?_ga=2.239349638.468969166.1744185841-1118319543.1727344290\" target=\"_blank\" rel=\"noopener\">\uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)<\/a>\ub97c \uae30\ubc18\uc73c\ub85c \uac04\ub2e8\ud55c \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\ubcc0\ubd80\ud130 \ubcf5\uc7a1\ud55c \ubb38\uc81c \ud574\uacb0, \uba40\ud2f0\ud0dc\uc2a4\ud0b9\uae4c\uc9c0 \ub2e4\uc591\ud55c \uc791\uc5c5\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uac00\uc7a5 \uc911\uc694\ud55c \uac83\uc740 AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc790\uac00 \ud559\uc2b5\uc744 \ud1b5\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \uc790\uc2e0\uc758 \uc131\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \uc774\ub294 \ud2b9\uc815 \uc791\uc5c5\uc744 \uc218\ud589\ud558\ub824\uba74 \uc778\uac04\uc774 \uc9c1\uc811 \uc785\ub825\ud574\uc57c \ud588\ub358 \uae30\uc874 AI\uc640\ub294 \ud06c\uac8c \ub2ec\ub77c\uc9c4 \ubd80\ubd84\uc785\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-boldai-b\"><b>AI \uc5d0\uc774\uc804\ud2b8\uac00 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc911\uc694\ud55c \uc774\uc720<\/b><\/h3>\n<p>\uc624\ub298\ub0a0 <a href=\"https:\/\/khoros.com\/resources\/forrester-report-getting-to-know-your-customers\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d\uc758 83%<\/a>\ub294 \uad6c\ub9e4 \uc5ec\ubd80\ub97c \uacb0\uc815\ud560 \ub54c \u2018\uc88b\uc740 \uc11c\ube44\uc2a4\u2019\ub97c \uac00\uc7a5 \uc911\uc694\ud55c \uae30\uc900\uc73c\ub85c \uaf3d\uc2b5\ub2c8\ub2e4. \ud604\uc7ac\uc758 \uacbd\uc7c1 \ud658\uacbd\uc5d0\uc11c\ub294 \ub9e4\ub825\uc801\uc778 \uc81c\ud488\ub9cc \uc81c\uacf5\ud558\ub294 \uac83\ub9cc\uc73c\ub85c\ub294 \ucda9\ubd84\ud558\uc9c0 \uc54a\uc8e0. \uace0\uac1d\uc740 \ud6cc\ub96d\ud55c \uc11c\ube44\uc2a4\ub97c \uc6d0\ud558\uba70, \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uc27d\uac8c \uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud560 \uc218 \uc788\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p><b>\ubb38\uc81c\ub294 \ubb34\uc5c7\uc77c\uae4c\uc694? <\/b>77%\uc758 \uae30\uc5c5\uc774 \uc804\uccb4 \uac00\uce58 \uc0ac\uc2ac\uc5d0 \uac78\uccd0 \uc77c\uad00\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc774 \uc5b4\ub835\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uc5ec\ub7ec \ubb38\uc758 \ucc44\ub110\uc744 \uad00\ub9ac\ud558\uace0, \ud30c\ud3b8\ud654\ub41c \ub370\uc774\ud130 \uc18c\uc2a4\ub97c \ubd84\ub958\ud558\uace0, \ubd80\uc11c \uac04 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc774 \ubcf5\uc7a1\ud574\uc9c0\uba74\uc11c \uae30\uc5c5\uc740 \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \uc6d0\ud65c\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub54c AI \uc5d0\uc774\uc804\ud2b8\uac00 \ud070 \uc5ed\ud560\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud558\uace0 &#8216;\uc791\uc5c5 \uc911 \ud559\uc2b5&#8217;\ud558\ub294 AI \uc5d0\uc774\uc804\ud2b8\uc758 \ub2a5\ub825\uc740, \uae30\uc5c5\uc774 \ucd5c\uc801\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ub354 \uc774\uc0c1 \uc9c1\uc6d0 \uac04 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc5d0\ub9cc \uc758\uc874\ud560 \ud544\uc694\uac00 \uc5c6\uc74c\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\n<p>\uac1c\uc778\ud654\ub41c \uce58\ub8cc \uacc4\ud68d\uc744 \uc9c0\uc6d0\ud558\ub294 AI \uc5d0\uc774\uc804\ud2b8\ub098 \uc0ac\uc6a9\uc790\uc758 \uc2dc\uccad \uc2b5\uad00\uc5d0 \ub530\ub77c \uac1c\uc778\ud654\ub41c \ucf58\ud150\uce20 \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\ub294 AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc0dd\uac01\ud574 \ubcf4\uc138\uc694. AI \uc5d0\uc774\uc804\ud2b8\ub294 \uace0\uac1d\uacfc\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uc601\uc5c5 \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc2e4\ud589 \uac00\ub2a5\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uae30\ub2a5\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0 \ube44\uc6a9\uc744 \uc808\uac10\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uace0\uac1d\uc5d0\uac8c \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-boldai-b\"><b>AI \uc5d0\uc774\uc804\ud2b8\uc640 \ucc57\ubd07\uc758 \ucc28\uc774\uc810<\/b><\/h3>\n<p>AI \uc5d0\uc774\uc804\ud2b8\uac00 &#8216;AI \ucc57\ubd07&#8217;\uacfc \ub3d9\uc77c\ud55c \uac83\uc774\ub77c\uace0 \uc624\ud574\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc9c0\ub9cc, \uc774\ub294 \uc0ac\uc2e4\uc774 \uc544\ub2d9\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/chatbot\/\" target=\"_blank\" rel=\"noopener\">AI \ucc57\ubd07<\/a>\uc740 \uc0ac\uc6a9\uc790 \uc9c8\ubb38\uc5d0 \uc751\ub2f5\ud558\ub294 \ubcf4\ub2e4 \ub2e8\uc21c\ud55c \uc790\ub3d9\ud654\ub41c AI \ubd07\uc785\ub2c8\ub2e4. \ucc57\ubd07\uc740 \uace0\uac1d \ubb38\uc758\ub97c \uc77d\uace0 \uc801\uc808\ud55c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud558\ub294 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\uc640\ub294 \ub300\uc870\uc801\uc73c\ub85c AI \uc5d0\uc774\uc804\ud2b8\ub294 \ud6e8\uc52c \ub354 \ubcf5\uc7a1\ud569\ub2c8\ub2e4. \uc0ac\ud68c\uc801 \ub2e8\uc11c\uc640 \ub9e5\ub77d\uc744 \uc774\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc720\ub86d\uac8c \uc0ac\uace0\ud558\uace0 \uc758\uc0ac\uacb0\uc815 \uba54\ucee4\ub2c8\uc998\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc0c1\ud669\uc5d0 \ub300\ud55c \ubbf8\ubb18\ud55c \ub9e5\ub77d\uae4c\uc9c0 \uc774\ud574\ud558\uc5ec \ucd5c\uc120\uc758 \uc811\uadfc \ubc29\uc2dd\uc744 \uacb0\uc815\ud569\ub2c8\ub2e4.<\/p>\n<p>\ucc57\ubd07\uc740 \ubc18\uc751\ud615 \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc5c4\uaca9\ud55c \uc2a4\ud06c\ub9bd\ud2b8\uc640 \ub300\ud654 \ud328\ud134\uc744 \ub530\ub974\uae30 \ub54c\ubb38\uc5d0 \ud2b9\ud788 \ubb38\uc758 \ub0b4\uc6a9\uc744 \uc774\ud574\ud558\uc9c0 \ubabb\ud558\ub294 \uacbd\uc6b0 \uace0\uac1d\uc744 \uc2e4\ub9dd\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc18\uba74 AI \uc5d0\uc774\uc804\ud2b8\ub294 \uac10\uc815\uc744 \uac10\uc9c0\ud558\uace0 \ubc1c\ud654\uc790\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud560 \uc218 \uc788\uc5b4 \uc5b4\ub5a4 \uc0c1\ud669\uc5d0\ub3c4 \uc801\uc751\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 AI \uc5d0\uc774\uc804\ud2b8\ub294 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud65c\uc6a9\ud558\uba74 \ud6e8\uc52c \ub354 \ub2e4\uc591\ud55c \uc791\uc5c5\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucc57\ubd07\uc740 \uc77c\ubc18\uc801\uc778 \uc9c8\ubb38\uc744 \ucc98\ub9ac\ud558\ub294 \ub370\uc5d0\ub9cc \uc720\uc6a9\ud558\uc9c0\ub9cc, AI \uc5d0\uc774\uc804\ud2b8\ub294 \uac70\uc758 \ubaa8\ub4e0 \uc0b0\uc5c5 \ubd84\uc57c\uc5d0\uc11c \uba40\ud2f0\ud0dc\uc2a4\ud0b9\uc774 \uac00\ub2a5\ud558\uace0 \uc885\ud569\uc801\uc778 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud0c1\uc6d4\ud55c <a href=\"https:\/\/www.salesforce.com\/ap\/service\/what-is-customer-service\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uc11c\ube44\uc2a4<\/a>\ub97c \uc81c\uacf5\ud558\ub294 \uac83 \uc678\uc5d0\ub3c4 \ub370\uc774\ud130 \uc815\ub9ac, \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ucc98\ub9ac, \uc77c\uc815 \uad00\ub9ac\uc640 \uac19\uc740 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uc5ec \uc2e4\ubb34 \ub2f4\ub2f9\uc790\ub4e4\uc774 \uace0\ubd80\uac00\uac00\uce58 \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uc2ec\uc9c0\uc5b4 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uac1c\uc778 \uae08\uc735\uc744 \ucd94\ucc9c\ud558\uac70\ub098 \uc758\uc0ac\uc758 \ud658\uc790 \uc9c4\ub2e8\uc744 \ub3d5\ub294 \ub4f1 \uc0c1\ud669\uc5d0 \ub530\ub77c \ub370\uc774\ud130\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uacb0\ub860\uc801\uc73c\ub85c AI \uc5d0\uc774\uc804\ud2b8\ub294 \ucc57\ubd07\uc774 \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uc77c\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc73c\uba70, \uc774\uc678\uc5d0 \ub2e4\ub978 \ud6e8\uc52c \ub354 \ub9ce\uc740 \uc77c\ub3c4 \uc798 \ud574\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-boldai-b\"><b>AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc791\ub3d9 \ubc29\uc2dd<\/b><\/h3>\n<p>AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc791\ub3d9 \ubc29\uc2dd\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<ul>\n<li><b>\uc778\uc2dd \ubc0f \ub370\uc774\ud130 \uc218\uc9d1: <\/b>AI \uc5d0\uc774\uc804\ud2b8\ub294 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9, \uac70\ub798 \ub0b4\uc5ed, \uc18c\uc15c\ubbf8\ub514\uc5b4 \ub4f1 \ub2e4\uc591\ud55c \uc18c\uc2a4\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\ub294 \uac83\uc73c\ub85c \uc2dc\uc791\ud569\ub2c8\ub2e4. \uc774 \ub370\uc774\ud130\ub294 \uace0\uac1d \ubb38\uc758\uc758 \ub9e5\ub77d\uacfc \ub258\uc559\uc2a4\ub97c \uc774\ud574\ud558\ub294 \ub370 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uace0\uae09 AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc2e4\uc2dc\uac04\uc73c\ub85c \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uace0 \ucc98\ub9ac\ud558\uc5ec \ubb38\uc758\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \ucd5c\uc2e0 \uc815\ubcf4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\uc758\uc0ac \uacb0\uc815: <\/b>AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc815\uad50\ud55c \ub525\ub7ec\ub2dd \ubaa8\ub378\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc218\uc9d1\ub41c \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud574 \ud328\ud134\uc744 \ud30c\uc545\ud558\uace0 \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9bd\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uacfc\uac70 \uace0\uac1d\uacfc\uc758 \uc0c1\ud638\uc791\uc6a9\uacfc \ud604\uc7ac \uace0\uac1d \ubb38\uc758 \uc0c1\ud669\uc744 \ubc14\ud0d5\uc73c\ub85c \uac00\uc7a5 \uc801\ud569\ud55c \uc751\ub2f5\uc744 \uacb0\uc815\ud569\ub2c8\ub2e4. \uc774\uc804 \uacbd\ud5d8\uc744 \ud1b5\ud574 \ud559\uc2b5\ud558\uace0 \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uc751\ub2f5\uc744 \uac1c\uc120\ud558\ub294 \uc5d0\uc774\uc804\ud2b8\uc758 \ub2a5\ub825\uc740 \uc774\ub7ec\ud55c \uc758\uc0ac\uacb0\uc815 \ud504\ub85c\uc138\uc2a4\ub97c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/li>\n<li><b>\uc791\uc5c5 \uc2e4\ud589: <\/b>AI \uc5d0\uc774\uc804\ud2b8\ub294 \uacb0\uc815\uc774 \ub0b4\ub824\uc9c0\uba74 \ud544\uc694\ud55c \uc870\uce58\ub97c \uc2e4\ud589\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uace0\uac1d \ubb38\uc758\uc5d0 \ub300\ud55c \ub2f5\ubcc0, \uc694\uccad \ucc98\ub9ac, \ubcf5\uc7a1\ud55c \ucf00\uc774\uc2a4\ub294 \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc804\ub2ec \ub4f1\uc758\uc791\uc5c5\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc791\uc5c5 \uc2e4\ud589\uc774 \uc6d0\ud65c\ud788, \ud6a8\uc728\uc801\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9c0\ub3c4\ub85d \uc124\uacc4\ub418\uc5b4 \uace0\uac1d\uc774 \uc801\uc2dc\uc5d0 \uc815\ud655\ud55c \uc751\ub2f5\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\ud559\uc2b5 \ubc0f \uc801\uc751: <\/b>AI \uc5d0\uc774\uc804\ud2b8\ub294 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \ud1b5\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \ud559\uc2b5\ud558\uc5ec \uc54c\uace0\ub9ac\uc998\uc744 \uac1c\uc120\ud568\uc73c\ub85c\uc368 \uc815\ud655\uc131\uacfc \ud6a8\uc728\uc131\uc744 \ub192\uc785\ub2c8\ub2e4. \uc9c0\uc2dd \uae30\ubc18\uc744 \uc5c5\ub370\uc774\ud2b8\ud558\uace0 \ud53c\ub4dc\ubc31\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud5a5\ud6c4 \uc0c1\ud638\uc791\uc6a9\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\uc18d\uc801\uc778 \ud559\uc2b5 \uae30\ub2a5\uc740 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc774 \ubcc0\ud654\ud558\ub354\ub77c\ub3c4 AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc791\uc5c5 \uc815\ud655\ub3c4\ub97c \uc720\uc9c0\ud558\uc5ec \uace0\uac1d\uc758 \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\ub3c4\ub85d \ud574\uc90d\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc774\ucc98\ub7fc AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc81c\ud488 \ucd94\ucc9c, \ubb38\uc81c \ud574\uacb0, \ud6c4\uc18d \ub300\ud654 \ucc38\uc5ec \ub4f1 \ub2e4\uc591\ud55c <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/what-is-good-customer-service\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uc11c\ube44\uc2a4<\/a> \uc5c5\ubb34\ub97c \uc790\uc728\uc801\uc73c\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc870\uc9c1\uc5d0 \ud070 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\ub294 \uc7a0\uc7ac\ub825\uc744 \uac00\uc9c0\uace0 \uc788\uc9c0\ub9cc, \uc774\ub7ec\ud55c \uc5d0\uc774\uc804\ud2b8\uc758 \uc791\ub3d9 \ubc29\uc2dd\uc744 \uc644\uc804\ud788 \uc774\ud574\ud558\ub824\uba74 \uadf8 \uae30\ubc18\uc5d0 \ub300\ud574 \ub354 \uc790\uc138\ud788 \uc0b4\ud3b4\ubcf4\uc544\uc57c \ud569\ub2c8\ub2e4. \ub2e4\uc74c\uc73c\ub85c AI \uc5d0\uc774\uc804\ud2b8 \uc544\ud0a4\ud14d\ucc98\uc5d0 \ub300\ud574 \uc880 \ub354 \uc790\uc138\ud788\uc54c\uc544\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-boldai-b\"><b>AI \uc5d0\uc774\uc804\ud2b8 \uc544\ud0a4\ud14d\ucc98\ub780?<\/b><\/h3>\n<p>AI \uc5d0\uc774\uc804\ud2b8 \uc544\ud0a4\ud14d\ucc98\ub294 AI \uc5d0\uc774\uc804\ud2b8\uc758 \uad6c\uc131 \uc694\uc18c, \uc6d0\uce59 \ubc0f \uc0c1\ud638 \uc791\uc6a9\uc758 \uae30\ubc18 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \uc774\ub294 \uae30\ubcf8\uc801\uc73c\ub85c \uc5d0\uc774\uc804\ud2b8\uac00 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0 \uc815\ubcf4\ub97c \ucc98\ub9ac\ud558\uba70 \ud658\uacbd\uc744 \uc778\uc2dd\ud558\ub294 \ubc29\uc2dd\uc744 \uacb0\uc815\ud558\ub294 \uad6c\uc870\uc801 \ud504\ub808\uc784\uc6cc\ud06c\uc785\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8 \uc544\ud0a4\ud14d\ucc98\ub294 \ub124 \uac00\uc9c0 \ud575\uc2ec \uad6c\uc131 \uc694\uc18c\ub85c \uad6c\uc131\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4:<\/p>\n<ol>\n<li><b>\ud504\ub85c\ud30c\uc77c\ub9c1 \ubaa8\ub4c8: <\/b>\ud2b9\uc815 \ucee8\ud14d\uc2a4\ud2b8 \ub0b4\uc5d0\uc11c \uc5d0\uc774\uc804\ud2b8\uc758 \uc5ed\ud560\uc774\ub098 \uae30\ub2a5\uc744 \uacb0\uc815\ud569\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\uc758 \ub208\uacfc \uadc0\ub77c\uace0 \ud560 \uc218 \uc788\uc8e0.<\/li>\n<li><b>\uba54\ubaa8\ub9ac \ubaa8\ub4c8: <\/b>\uc5d0\uc774\uc804\ud2b8\uac00 \uc138\ubd80 \uc0ac\ud56d\uc744 \uae30\uc5b5\ud558\uace0, \uacfc\uac70\uc758 \ud589\ub3d9\uc744 \uae30\uc5b5\ud558\uace0, \uc2e4\uc218\ub85c\ubd80\ud130 \ud559\uc2b5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\uc758 \uc9c0\uc2dd \ucc3d\uace0 \uc5ed\ud560\uc785\ub2c8\ub2e4.<\/li>\n<li><b>\uacc4\ud68d \ubaa8\ub4c8: <\/b>AI \uc5d0\uc774\uc804\ud2b8\uc758 \ub450\ub1cc\uc5d0 \ud574\ub2f9\ud569\ub2c8\ub2e4. \uacc4\ud68d \ubaa8\ub4c8\uc744 \ud1b5\ud574 \uc5d0\uc774\uc804\ud2b8\ub294 \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0, \uc0c1\ud669\uc744 \ubd84\uc11d\ud558\uace0, \ubbf8\ub9ac \uacc4\ud68d\uc744 \uc138\uc6c1\ub2c8\ub2e4.<\/li>\n<li><b>\uc2e4\ud589 \ubaa8\ub4c8: <\/b>\ub2e4\ub978 \ubaa8\ub4c8\uc758 \ubaa8\ub4e0 \uc815\ubcf4\ub97c \uc0ac\uc6a9\ud558\uc5ec \uacc4\ud68d\uacfc \uacb0\uc815\uc744 \uc2e4\ud589\uc5d0 \uc62e\uae41\ub2c8\ub2e4. \uc774\uac83\uc774 AI \uc5d0\uc774\uc804\ud2b8\uc640 \ud604\uc2e4 \uc138\uacc4\uc758 \uc5f0\uacb0\uace0\ub9ac\uc785\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p>\uc774 \uc544\ud0a4\ud14d\ucc98\ub97c \ubcc0\uacbd\ud558\uba74 AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc2e4\uc81c \uc138\uacc4\uc5d0\uc11c \uc791\ub3d9\ud558\ub294 \ubc29\uc2dd\uc774 \ud06c\uac8c \ub2ec\ub77c\uc9c4\ub2e4\ub294 \uc810\uc744 \uc720\uc758\ud558\uc138\uc694. AI \uc5d0\uc774\uc804\ud2b8 \uc544\ud0a4\ud14d\ucc98\uc758 \uba87 \uac00\uc9c0 \ub2e4\uc591\ud55c \ubcc0\ud615 \uc0ac\ub840\ub97c \ud1b5\ud574 \uc790\uc138\ud788 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-boldai-6-b\"><b>AI \uc5d0\uc774\uc804\ud2b8 \uc544\ud0a4\ud14d\ucc98 6\uac00\uc9c0 \uc720\ud615<\/b><\/h3>\n<p>AI \uc5d0\uc774\uc804\ud2b8 \uc544\ud0a4\ud14d\ucc98\uc758 6\uac00\uc9c0 \ud575\uc2ec \ubd84\ub958\ub294 \uc544\ub798\uc640 \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ol>\n<li><b>\ubc18\uc751\ud615 \uc544\ud0a4\ud14d\ucc98: <\/b>\uac00\uc7a5 \ub2e8\uc21c\ud55c \ud615\ud0dc\uc758 \uc544\ud0a4\ud14d\ucc98\ub85c, \ub2e8\uc21c\ud55c \uc678\ubd80 \uc790\uadf9\uc774\ub098 \ud658\uacbd\uc758 \ubcc0\ud654\uc5d0 \ubbf8\ub9ac \uc815\ud574\uc9c4 \ubc29\uc2dd\uc73c\ub85c \ubc18\uc751\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\uc2ec\uc0ac\uc219\uace0\ud615 \uc544\ud0a4\ud14d\ucc98: <\/b>\uc138\uc0c1\uc5d0 \ub300\ud55c \ub0b4\ubd80 \ubaa8\ub378\uc744 \ubc14\ud0d5\uc73c\ub85c \uc791\ub3d9\ud558\uba70, \uc774\ub97c \ud1b5\ud574 \uc5b4\ub5a4 \ucd5c\uc120\uc758 \uc870\uce58\ub97c \ucde8\ud560\uc9c0 \uc2a4\uc2a4\ub85c \ud310\ub2e8\ud569\ub2c8\ub2e4. \uadf8\ub7ec\ubbc0\ub85c \ud6e8\uc52c \ub354 \uac1c\uc120\ub41c \ud504\ub85c\uc138\uc2a4\uc640 \uacc4\ud68d\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><b>\ud558\uc774\ube0c\ub9ac\ub4dc \uc544\ud0a4\ud14d\ucc98: <\/b>\ubc18\uc751\ud615 \uc544\ud0a4\ud14d\ucc98\uc640 \uc2ec\uc0ac\uc219\uace0\ud615 \uc544\ud0a4\ud14d\ucc98\uc758 \uc7a5\uc810\uc744 \uacb0\ud569\ud558\uc5ec \uc9c0\ub2a5\ud615 \uc5d0\uc774\uc804\ud2b8\uac00 \uc790\uc728\uc801\uc73c\ub85c \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0 \uc790\uadf9\uc5d0 \uc989\uac01\uc801\uc73c\ub85c \ubc18\uc751\ud558\ub3c4\ub85d \uc124\uacc4\ub429\ub2c8\ub2e4.<\/li>\n<li><b>\uad70\uc9d1 \uc544\ud0a4\ud14d\ucc98: <\/b>\uc774\ub984\uc5d0\uc11c \uc54c \uc218 \uc788\ub4ef\uc774 \uc774 \uc544\ud0a4\ud14d\ucc98\ub294 \uac1c\ubbf8\ub098 \ubc8c\uacfc \uac19\uc740 \uc720\uae30\uccb4\uc758 \uad70\uc9d1\uc744 \ubaa8\ubc29\ud569\ub2c8\ub2e4. \uc5ec\ub7ec \uc5d0\uc774\uc804\ud2b8\uac00 \ud568\uaed8 \ud611\ub825\ud558\uc5ec \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\uacc4\uce35\ud615 \uc544\ud0a4\ud14d\ucc98: <\/b>\ub2e4\uc911 \uacc4\uce35\uc774 \ud2b9\uc9d5\uc778 \uc544\ud0a4\ud14d\ucc98\uc785\ub2c8\ub2e4. \uc0c1\uc704 \uacc4\uce35\uc740 \ucd94\uc0c1\uc801\uc778 \uac1c\ub150\uc744 \ub2e4\ub8e8\uace0 \ud558\uc704 \uacc4\uce35\uc740 \uad6c\uccb4\uc801\uc778 \uc791\uc5c5\uacfc \uc790\uadf9\uc744 \ucc98\ub9ac\ud569\ub2c8\ub2e4. \uac01 \uacc4\uce35\uc740 \uc11c\ub85c \ub2e4\ub978 \uae30\ub2a5\uc744 \uac00\uc9c0\uace0 \uc788\uc73c\uba70 \ud568\uaed8 \uc791\ub3d9\ud558\uc5ec \ub2e4\uba74\uc801\uc778 AI \uc5d0\uc774\uc804\ud2b8\ub97c \ub9cc\ub4ed\ub2c8\ub2e4.<\/li>\n<li><b>\uc778\uc9c0 \uc544\ud0a4\ud14d\ucc98: <\/b>\uc778\uac04\uc758 \ub450\ub1cc\ub97c \ubaa8\ubc29\ud569\ub2c8\ub2e4. \uc774 \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub41c AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 \ud559\uc2b5\ud558\uace0 \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uac1c\uc120\ub420 \uc218 \uc788\uc9c0\ub9cc, \uc774\ub97c \uc704\ud574\uc11c\ub294 \ubc29\ub300\ud55c \ub370\uc774\ud130 \uc138\ud2b8\uac00 \ud544\uc694\ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p>\uc704 6\uac1c\uc758 AI \uc5d0\uc774\uc804\ud2b8 \uc544\ud0a4\ud14d\ucc98 \uc911 \ub2e4\uc591\ud55c \ub3c4\uc785 \ubaa9\uc801\uc5d0 \ub9de\uac8c \uc544\ud0a4\ud14d\ucc98\ub97c \uc120\ud0dd\ud558\uba74 \uc5d0\uc774\uc804\ud2b8\uc758 \ud589\ub3d9, \ubc18\uc751 \ubc0f \uc758\uc0ac\uacb0\uc815 \ud504\ub85c\uc138\uc2a4\ub97c \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold-ai-8-b\"><b>\uc9c0\ub2a5\ud615 AI \uc5d0\uc774\uc804\ud2b8\uc758 8\uac00\uc9c0 \uc720\ud615<\/b><\/h3>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub294 \uae30\ubc18\uc774 \ub418\ub294 \uc5d0\uc774\uc804\ud2b8 \uc544\ud0a4\ud14d\ucc98\uc5d0 \ub530\ub77c \ub2e4\uc591\ud55c \ud615\ud0dc\ub85c \uc81c\uacf5\ub429\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\uc758 8\uac00\uc9c0 \uc720\ud615\uc744 \uc0b4\ud3b4\ubcf4\uc138\uc694:<\/p>\n<p><b>1.\ub2e8\uc21c \ubc18\uc0ac \uc5d0\uc774\uc804\ud2b8<\/b><\/p>\n<p>\ub2e8\uc21c \ubc18\uc0ac \uc5d0\uc774\uc804\ud2b8\ub294 &#8216;\uc870\uac74-\ud589\ub3d9&#8217; \uc6d0\ub9ac\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc791\ub3d9\ud569\ub2c8\ub2e4. \uc774 \uc5d0\uc774\uc804\ud2b8\ub294 \ud604\uc7ac \uc778\uc2dd\ud558\ub294 \uac83\uc5d0\ub9cc \ubc18\uc751\ud558\ubbc0\ub85c \uc8fc\ubcc0 \ud658\uacbd\uc5d0 \ub300\ud55c \uae4a\uc740 \uc774\ud574\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. AI \ucc57\ubd07\ucc98\ub7fc \uc77c\ubd80 \uc2dc\ub098\ub9ac\uc624\uc5d0\uc11c\ub294 \uc798 \uc791\ub3d9\ud558\uc9c0\ub9cc, \ubcf5\uc7a1\ud55c \uc0b0\uc5c5 \ud658\uacbd\uc5d0\uc11c\ub294 \uc0ac\uc6a9 \uc0ac\ub840\uac00 \uc81c\ud55c\ub429\ub2c8\ub2e4.<\/p>\n<p><b>2.\ubaa8\ub378 \uae30\ubc18 \ubc18\uc0ac \uc5d0\uc774\uc804\ud2b8<\/b><\/p>\n<p>\ubaa8\ub378 \uae30\ubc18 \ubc18\uc0ac \uc5d0\uc774\uc804\ud2b8\ub294 \uc8fc\ubcc0 \uc138\uacc4\uc5d0 \ub300\ud55c \ub0b4\ubd80 \ubaa8\ub378\uc744 \uac00\uc9c0\uace0 \uc788\uc5b4 \uc8fc\ubcc0 \ud658\uacbd\uc744 \uc778\uc2dd\ud558\uace0 \uc989\uc2dc \uba85\ud655\ud558\uc9c0 \uc54a\uc740 \uac83\uc744 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub204\ub77d\ub41c \uc815\ubcf4\uc758 \uac04\uadf9\uc744 \uc2a4\uc2a4\ub85c \uba54\uc6b0\uace0 \uc0c1\ud669\uc5d0 \ub300\ud55c \uc774\ud574\ub97c \ubc14\ud0d5\uc73c\ub85c \uc790\uc728\uc801\uc778 \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8\uc21c \ubc18\uc0ac \uc5d0\uc774\uc804\ud2b8\ubcf4\ub2e4 \ud6e8\uc52c \ub354 \ubcf5\uc7a1\ud558\uace0 \ubbfc\ucca9\ud569\ub2c8\ub2e4.<\/p>\n<p><b>3.\uc720\ud2f8\ub9ac\ud2f0 \uae30\ubc18 \uc5d0\uc774\uc804\ud2b8<\/b><\/p>\n<p>\uc720\ud2f8\ub9ac\ud2f0 \uae30\ubc18 \uc5d0\uc774\uc804\ud2b8\ub294 \ud6a8\uc6a9 \ud568\uc218\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9bd\ub2c8\ub2e4. \uc608\uc0c1\ub418\ub294 \ud6a8\uc6a9 \uce21\uc815\uac12\uc5d0 \ub530\ub77c \ub2e4\uc591\ud55c \uc791\uc5c5\uc744 \ud3c9\uac00\ud558\uc5ec \ucd5c\uc801\uc758 \uc811\uadfc \ubc29\uc2dd\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubaa8\ub378\uc740 \ubb38\uc81c\uc5d0 \ub300\ud55c \uc5ec\ub7ec \uac00\uc9c0 \ud574\uacb0\ucc45\uc774 \uc788\uace0, \uadf8 \uac00\uc6b4\ub370 \uac00\uc7a5 \uc88b\uc740 \ubc29\ubc95\uc744 \uacb0\uc815\ud574\uc57c \ud558\ub294 \uacbd\uc6b0\uc5d0 \uc774\uc0c1\uc801\uc785\ub2c8\ub2e4. \uc608\ucee8\ub300 \uac00\uc7a5 \uc548\uc804\ud558\uace0 \ube60\ub978 \uacbd\ub85c\ub97c \uacb0\uc815\ud558\ub294 \uc790\uc728 \uc8fc\ud589 \ucc28\ub7c9\uc5d0\uc11c \uc720\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<p><b>4.\ubaa9\ud45c \uae30\ubc18 \uc5d0\uc774\uc804\ud2b8<\/b><\/p>\n<p>\ubaa9\ud45c \uae30\ubc18 \uc5d0\uc774\uc804\ud2b8\ub294 \uac15\ub825\ud55c \ub3c4\uad6c\ub85c\uc11c \ud2b9\uc815 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\ub3c4\ub85d \ub9de\ucda4\ud654\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\ub294 \ud589\ub3d9\uc758 \uacb0\uacfc\ub97c \uace0\ub824\ud558\uace0 \uadf8 \uc561\uc158\uc73c\ub85c \ubaa9\ud45c\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\ub294\uc9c0\uc5d0 \ub530\ub77c \uacb0\uc815\uc744 \ub0b4\ub9bd\ub2c8\ub2e4. \uc989 \ub9e4\uc6b0 \ubcf5\uc7a1\ud55c \uc2dc\ub098\ub9ac\uc624\ub97c \uc790\uc728\uc801\uc73c\ub85c \ud0d0\uc0c9\ud558\uace0 \uc13c\uc11c\ub97c \ud1b5\ud574 \ud658\uacbd\uc5d0 \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>5.\ud559\uc2b5 \uc5d0\uc774\uc804\ud2b8<\/b><\/p>\n<p>\ud559\uc2b5 \uc5d0\uc774\uc804\ud2b8\ub294 \uac15\ud654 \ud559\uc2b5\uc744 \ud1b5\ud574 \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uac1c\uc120\ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud2b9\uc131\uc740 \ube44\uc988\ub2c8\uc2a4\uac00 \uc0c8\ub85c\uc6b4 \ud2b8\ub80c\ub4dc\ub97c \ub530\ub77c\uc7a1\uc544\uc57c \ud558\ub294 \uc0b0\uc5c5\uad70\uc77c\uc218\ub85d \ud2b9\ud788 \uc911\uc694\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uac00\uc0c1 \uc5b4\uc2dc\uc2a4\ud134\ud2b8\ub294 \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uacfc \uc6d0\ud558\ub294 \ubc14\ub97c \ub354 \ub9ce\uc774 \ud559\uc2b5\ud558\uc5ec \uc11c\ube44\uc2a4\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>6.\uacc4\uce35\ud615 \uc5d0\uc774\uc804\ud2b8<\/b><\/p>\n<p>\uacc4\uce35\ud615 \uc5d0\uc774\uc804\ud2b8\ub294 \uacc4\uce35\uc801 \uad6c\uc870\ub97c \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\uc704 \ub808\ubca8\uc758 AI \uc5d0\uc774\uc804\ud2b8\ub294 \ud558\uc704 \ub808\ubca8\uc758 \uc5d0\uc774\uc804\ud2b8\uac00 \uacf5\ud1b5\uc758 \ubaa9\ud45c\ub97c \ud5a5\ud574 \uc791\uc5c5\ud558\ub3c4\ub85d \ud504\ub85c\uadf8\ub798\ubc0d\ud558\uace0 \uc9c0\uc2dc\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uad6c\uc870\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \ubcf5\uc7a1\ud55c \ub2e4\ub2e8\uacc4 \ud504\ub85c\uc138\uc2a4\ub97c \ub354 \uac04\ub2e8\ud55c \uc791\uc5c5\uc73c\ub85c \uc138\ubd84\ud654\ud558\uc5ec \uac01 AI \uc5d0\uc774\uc804\ud2b8\uac00 \ud55c \uac00\uc9c0 \ucc45\uc784\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>7.\ub2e4\uc911 \uc5d0\uc774\uc804\ud2b8 \uc2dc\uc2a4\ud15c(MAS)<\/b><\/p>\n<p>\ub2e4\uc911 \uc5d0\uc774\uc804\ud2b8 \uc2dc\uc2a4\ud15c(MAS)\uc740 \uacf5\ub3d9\uc758 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \ub2e4\ub978 \uc5d0\uc774\uc804\ud2b8\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\uba70 \ud611\ub825\ud569\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc778 \uacbd\uc6b0 \ubbf8\ub9ac \uc815\uc758\ub41c \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \ub2e4\ub978 \uc5d0\uc774\uc804\ud2b8\uc640 \uc870\uc728\ud558\uace0 \uc18c\ud1b5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub2e4\uc911 \uc5d0\uc774\uc804\ud2b8 \uc2dc\uc2a4\ud15c\uc740 \ube44\uc988\ub2c8\uc2a4\uc758 \ud544\uc694\uc5d0 \ub530\ub77c \ub3d9\uc885(\ub3d9\uc77c\ud55c \uae30\ub2a5\uacfc \ubaa9\ud45c\ub97c \uac00\uc9c4) \ub610\ub294 \uc774\uc885(\uac01\uac01 \ub2e4\ub978 \uae30\ub2a5\uacfc \ubaa9\ud45c\ub97c \uac00\uc9c4) \uc5d0\uc774\uc804\ud2b8\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>8.\uc124\uba85 \uac00\ub2a5\ud55c AI \uc5d0\uc774\uc804\ud2b8(XAI)<\/b><\/p>\n<p>XAI \uc5d0\uc774\uc804\ud2b8\ub294 \ube44\uad50\uc801 \ucd5c\uadfc\uc5d0 \ub4f1\uc7a5\ud55c \uac1c\ub150\uc774\uc9c0\ub9cc, \uaddc\uc81c\uac00 \uc2ec\ud55c \uc0b0\uc5c5 \ubd84\uc57c\uc5d0\uc11c \ud601\uc2e0\uc801\uc778 \uc7a0\uc7ac\ub825\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud22c\uba85\uc131\uc5d0 \uc911\uc810\uc744 \ub450\uace0 \ubaa8\ub4e0 \uacb0\uc815\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \uadfc\uac70\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc5d0\uc774\uc804\ud2b8\ub294 \uae08\uc735, \ubc95\ub960, \uc758\ub8cc \uc0b0\uc5c5\uacfc \uac19\uc774 \uc5c4\uaca9\ud558\uac8c \ud1b5\uc81c\ub418\uc5b4 \uc2e0\ub8b0\uac00 \uc911\uc694\ud55c \ubd84\uc57c\uc5d0\uc11c \ud575\uc2ec\uc801\uc73c\ub85c \ud65c\uc6a9\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-boldai-b\"><b>AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc7a5\uc810<\/b><\/h3>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 AI \uc5d0\uc774\uc804\ud2b8\ub97c \ub3c4\uc785\ud558\uba74 \uae30\uc5c5-\uace0\uac1d \uac04 \uc18c\ud1b5\uacfc \uc11c\ube44\uc2a4 \uc6b4\uc601 \uad00\ub9ac \ubc29\uc2dd \ud601\uc2e0 \ub4f1 \ub2e4\uc591\ud55c \uc774\uc810\uc744 \ub204\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>\ud6a8\uc728\uc131 \ud5a5\uc0c1<\/b><\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc5ec\ub7ec \uace0\uac1d\uacfc\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \ub3d9\uc2dc\uc5d0 \ucc98\ub9ac\ud560 \uc218 \uc788\uc5b4 \uc751\ub2f5 \uc2dc\uac04\uc744 \ud06c\uac8c \ub2e8\ucd95\ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/ap\/service\/customer-service-incident-management\/customer-service-operations\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601<\/a>\uc758 \ud6a8\uc728\uc131\uc744 \ub192\uc5ec\ubcf4\uc138\uc694. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uc11c\ube44\uc2a4 \ud488\uc9c8 \uc800\ud558 \uc5c6\uc774 \ub354 \ub9ce\uc740 \uc591\uc758 \uace0\uac1d \ubb38\uc758\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>\uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1<\/b><\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc2e0\uc18d\ud558\uace0 \uc815\ud655\ud55c \uc751\ub2f5\uc744 \uc81c\uacf5\ud574 <a href=\"https:\/\/www.salesforce.com\/ap\/service\/customer-service-incident-management\/customer-satisfaction-score\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \ub9cc\uc871\ub3c4<\/a>\ub97c \ub192\uc774\ub294 \ub370 \uae30\uc5ec\ud569\ub2c8\ub2e4. \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uac1c\uc778\ud654\ud568\uc73c\ub85c\uc368 \uc804\ubc18\uc801\uc778 <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/customer-experience\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uacbd\ud5d8<\/a>\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \ud559\uc2b5\ud558\uae30 \ub54c\ubb38\uc5d0 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<p><b>\uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uace0\uac1d \uc751\ub300<\/b><\/p>\n<p>\ub300\ubd80\ubd84\uc758 \uc778\uac04 \uc0c1\ub2f4\uc6d0\uacfc \ub2ec\ub9ac, AI \uc5d0\uc774\uc804\ud2b8\ub294 24\uc2dc\uac04 \ub0b4\ub0b4 \uc774\uc6a9 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc2dc\uac04\ub300\ub098 \uc5c5\ubb34 \uc2dc\uac04\uacfc \uad00\uacc4\uc5c6\uc774 \uace0\uac1d \ubb38\uc758\ub97c \uc2e0\uc18d\ud558\uac8c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \uac83\uc774 AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc7a5\uc810\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\uc18d\uc801\uc778 \uac00\uc6a9\uc131\uc740 \uae30\uc5c5\uc774 <a href=\"https:\/\/www.salesforce.com\/ap\/blog\/self-service-customer-service\/\" target=\"_blank\" rel=\"noopener\">\uc140\ud504\uc11c\ube44\uc2a4<\/a>\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\uace0 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ud5a5\uc0c1\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p><b>\ud655\uc7a5\uc131<\/b><\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub294 \uace0\uac1d\uacfc\uc758 \uc0c1\ud638 \uc791\uc6a9\ub7c9\uc774 \ub298\uc5b4\ub0ac\uc744 \ub54c \uc774\ub97c \ucc98\ub9ac\ud558\uae30 \uc704\ud574 \uc27d\uac8c \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uace0\uac1d \uc11c\ube44\uc2a4 \ud488\uc9c8 \uc800\ud558 \uc5c6\uc774 \ube44\uc988\ub2c8\uc2a4\ub97c \uc131\uc7a5\uc2dc\ud0a4\uace0\uc790 \ud560 \ub54c \ub9e4\uc6b0 \uc720\uc6a9\ud569\ub2c8\ub2e4. \uace0\uac1d \ubb38\uc758\ub7c9\uc774 \uc99d\uac00\ud558\uba74 AI \uc5d0\uc774\uc804\ud2b8\uac00 \ucd94\uac00\uc801\uc778 \ubd80\ud558\ub97c \ucc98\ub9ac\ud558\ub3c4\ub85d \uc27d\uac8c \uc870\uc815\ud560 \uc218 \uc788\uc5b4 \uc77c\uad00\ub418\uace0 \uc548\uc815\uc801\uc778 \uace0\uac1d \uc9c0\uc6d0\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<p><b>\ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8<\/b><\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub294 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9, \uc120\ud638\ub3c4, \ud589\ub3d9\uc5d0 \ub300\ud55c \uadc0\uc911\ud55c \ub370\uc774\ud130\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc774 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc758 \uc694\uad6c\uc640 \ud2b8\ub80c\ub4dc\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud568\uc73c\ub85c\uc368 \uc815\ubcf4\uc5d0 \uc785\uac01\ud55c \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9ac\uace0 \uc81c\uacf5\ub418\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>\uc77c\uad00\uc131 \ubc0f \uc815\ud655\uc131<\/b><\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub294 \uace0\uac1d \ubb38\uc758\uc5d0 \ub300\ud574 \uc77c\uad00\ub418\uace0 \uc815\ud655\ud55c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud558\uc5ec \uc624\ub958\uc758 \uc704\ud5d8\uc744 \uc904\uc774\uace0 \uace0\uac1d\uc774 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc815\ubcf4\ub97c \uc81c\uacf5\ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc77c\uad00\uc131\uc740 \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud55c \uc2e0\ub8b0\uc640 \ubbff\uc74c\uc744 \uad6c\ucd95\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p>\uc774\ucc98\ub7fc AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1, \ube44\uc6a9 \uc808\uac10, \uc758\uc0ac\uacb0\uc815 \uac1c\uc120, \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1 \ub4f1 \ub2e4\uc591\ud55c \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.mckinsey.com\/capabilities\/mckinsey-digital\/our-insights\/why-agents-are-the-next-frontier-of-generative-ai\" target=\"_blank\" rel=\"noopener\">McKinsey \uc870\uc0ac\uc5d0\uc11c\ub294<\/a> \u201c\uc870\uc0ac \ub300\uc0c1 \uae30\uc5c5\uc758 72% \uc774\uc0c1\uc774 \uc774\ubbf8 AI \uc194\ub8e8\uc158\uc744 \ubc30\ud3ec\ud558\uace0 \uc788\uc73c\uba70, \uc0dd\uc131\ud615 AI\uc5d0 \ub300\ud55c \uad00\uc2ec\uc774 \uc99d\uac00\ud558\uace0 \uc788\ub2e4. \uc774\ub7ec\ud55c \ud65c\ub3d9\uc744 \uace0\ub824\ud560 \ub54c, \uae30\uc5c5\ub4e4\uc774 \uacc4\ud68d \ud504\ub85c\uc138\uc2a4 \ubc0f \ud5a5\ud6c4 AI \ub85c\ub4dc\ub9f5\uc5d0 \uc5d0\uc774\uc804\ud2b8\uc640 \uac19\uc740 \ucca8\ub2e8 \uae30\uc220\uc744 \ud1b5\ud569\ud558\uae30 \uc2dc\uc791\ud558\ub294 \uac83\uc740 \ub180\ub77c\uc6b4 \uc77c\uc774 \uc544\ub2c8\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucca8\ub2e8 AI \uc194\ub8e8\uc158\uc744 \ud65c\uc6a9\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uc2dc\ub300\ub97c \uc55e\uc11c \ub098\uac00\uace0 \uace0\uac1d \ucc38\uc5ec\ub97c \uc704\ud55c \ube44\uc988\ub2c8\uc2a4 \ud601\uc2e0\uc744 \uc8fc\ub3c4\ud560 \uc218 \uc788\uc8e0.<\/p>\n<h3 id=\"b-stylefont-weight-bold-ai-b\"><b>\uae30\uc5c5\uc744 \uc704\ud55c AI \uc5d0\uc774\uc804\ud2b8 \uad6c\ucd95 \ubc0f \ubc30\ud3ec \ubc29\ubc95<\/b><\/h3>\n<p>\uc0ac\uc804 \uad6c\ucd95\ub41c AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc989\uc2dc \uc0ac\uc6a9\ud560 \uc218 \uc788\uc9c0\ub9cc, \ud22c\uc790 \ud6a8\uacfc\ub97c \uadf9\ub300\ud654\ud558\ub824\uba74 \ud544\uc694\uc5d0 \ub9de\uac8c \uc9c0\ub2a5\ud615 \uc5d0\uc774\uc804\ud2b8\ub97c \uac1c\uc778\ud654\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc11c\ub294 AI \uc5d0\uc774\uc804\ud2b8 \ud504\ub808\uc784\uc6cc\ud06c\uac00 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p><b>AI \uc5d0\uc774\uc804\ud2b8 \ud504\ub808\uc784\uc6cc\ud06c<\/b>\ub780 AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc0dd\uc131\ud558\uace0 \ubc30\ud3ec\ud560 \uc218 \uc788\ub294 \ucf54\ub4dc, API \ubc0f \ub77c\uc774\ube0c\ub7ec\ub9ac\ub85c \uad6c\uc131\ub41c \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ube44\uc988\ub2c8\uc2a4\uc758 \uace0\uc720\ud55c \uc694\uad6c\uc640 \ubaa9\ud45c\uc5d0 \ub9de\ub294 \uac1c\uc778\ud654\ub41c AI \uc5d0\uc774\uc804\ud2b8\ub97c \uad6c\ucd95\ud558\ub294 \ub370 \ud544\uc694\ud55c \ubaa8\ub4e0 \uae30\ub2a5\uacfc \ub3c4\uad6c\uac00 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc62c\ubc14\ub978 AI \uc5d0\uc774\uc804\ud2b8 \ud504\ub808\uc784\uc6cc\ud06c\ub85c \uad6c\ucd95\ud560 \uc218 \uc788\ub294 \uba87 \uac00\uc9c0 \uc608\uc2dc\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4:<\/p>\n<ul>\n<li>\uace0\uac1d \ubb38\uc758\uc5d0 \ube0c\ub79c\ub4dc \uac00\uce58\uc5d0 \ub9de\ucd98 \uc989\uac01\uc801\uc778 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 <b>\uace0\uac1d \uc11c\ube44\uc2a4 \ucc57\ubd07<\/b><\/li>\n<li>\ub9ac\ub4dc \uc0dd\uc131\uc744 \uc790\ub3d9\ud654\ud558\uace0 \uc790\uccb4 \uae30\uc900\uc5d0 \ub530\ub77c \uc7a0\uc7ac \uace0\uac1d\uc758 \uc790\uaca9\uc744 \uac80\uc99d\ud558\ub294 <b>\uc601\uc5c5 \ub3c4\uc6b0\ubbf8<\/b><\/li>\n<li>\uc0ac\uc6a9\uc790 \uc120\ud638\ub3c4\ub97c \ubd84\uc11d\ud558\uc5ec \ud2b9\uc815 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\ub97c \ucd94\ucc9c\ud558\ub294 <b>\uac1c\uc778\ud654\ub41c \ucd94\ucc9c \uc5d4\uc9c4<\/b><\/li>\n<li>KPI\uc5d0 \ub300\ud55c \ucea0\ud398\uc778 \uc131\uacfc\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \ubd84\uc11d\ud558\uc5ec \uac1c\uc120\uc744 \uc704\ud55c \uad8c\uc7a5 \uc0ac\ud56d\uc744 \uc81c\uc2dc\ud558\ub294 <b>\ub9c8\ucf00\ud305 \uc5d0\uc774\uc804\ud2b8<\/b><\/li>\n<li>\uc758\uc0ac\uc758 \uc9c4\ub2e8\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \ud658\uc790 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\ub294 <b>\uc758\ub8cc \uc5d0\uc774\uc804\ud2b8<\/b><\/li>\n<li>\uae08\uc735 \uc0ac\uae30\ub97c \uc790\uc728\uc801\uc73c\ub85c \ud0d0\uc9c0\ud558\uace0 \uc704\ud5d8 \ud3c9\uac00\ub97c \uc9c0\uc6d0\ud558\uae30 \uc704\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\ub294 <b>\uae08\uc735 \uc5d0\uc774\uc804\ud2b8<\/b><\/li>\n<\/ul>\n<p>\ub9de\ucda4\ud615 AI \uc5d0\uc774\uc804\ud2b8\ub97c \ubc30\ud3ec\ud558\ub824\uba74 \ub192\uc740 \uc218\uc900\uc758 \ucf54\ub529 \uc804\ubb38\uc131\uacfc \uae30\uc220 \uc9c0\uc2dd\uc774 \ud544\uc694\ud558\ub2e4\ub294 \uc624\ud574\uac00 \uc788\uc9c0\ub9cc, \ubc18\ub4dc\uc2dc \uadf8\ub7f0 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc790\uccb4 AI \uc5d0\uc774\uc804\ud2b8 \ud504\ub808\uc784\uc6cc\ud06c\uc778 <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/agent-builder\/\" target=\"_blank\" rel=\"noopener\">\uc5d0\uc774\uc804\ud2b8 \ube4c\ub354(Agent Builder)<\/a>\ub97c \uc0ac\uc6a9\ud558\uba74 \ucf54\ub529 \uacbd\ud5d8\uc774 \uc804\ud600 \uc5c6\uc5b4\ub3c4 AI \uc5d0\uc774\uc804\ud2b8\ub97c \uad6c\ucd95\ud558\uace0 \ub9de\ucda4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc5f0\uc5b4 \uc9c0\uce68\uc744 \uc0ac\uc6a9\ud574 \uae30\uc220 \uc804\ubb38 \uc9c0\uc2dd\uc5d0 \uad00\uacc4\uc5c6\uc774 \ubaa8\ub4e0 \uc0b0\uc5c5, \uc5ed\ud560 \ubc0f \uc0ac\uc6a9 \uc0ac\ub840\uc5d0 \ub9de\ub294 \uc5d0\uc774\uc804\ud2b8\ub97c \uac1c\ubc1c\ud558\uc138\uc694. \uc989 \uc791\uc5c5\uc744 \uc124\uba85\ud560 \uc218 \uc788\ub2e4\uba74 \uc774\ub97c \uc2e4\ud589\ud560 \uc5d0\uc774\uc804\ud2b8\ub97c \uc124\uacc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-boldai-b\"><b>AI \uc5d0\uc774\uc804\ud2b8\uc758 \ub3c4\uc804 \uacfc\uc81c\uc640 \uace0\ub824\uc0ac\ud56d<\/b><\/h3>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub294 \ud601\uc2e0\uc801\uc778 \uc7a0\uc7ac\ub825\uc744 \uac00\uc9c0\uace0 \uc788\uc9c0\ub9cc, \uadf8\ub807\ub2e4\uace0 \ud574\uc11c \uc704\ud5d8\uc131\uc774 \uc5c6\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. AI\uc640 \uad00\ub828\ub41c \ubaa8\ub4e0 \uac83\uc774 \uc548\uc804\ud558\uace0 \uc724\ub9ac\uc801\uc73c\ub85c \uc0ac\uc6a9\ub420 \uc218 \uc788\ub3c4\ub85d \uc138\uc2ec\ud55c \uc8fc\uc758\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \ub2e4\uc74c\uc740 AI \ud50c\ub7ab\ud3fc\uc744 \uad6c\ud604\ud558\uae30 \uc804\uc5d0 \uae30\uc5c5\uc774 \uace0\ub824\ud574\uc57c \ud560 \uc138 \uac00\uc9c0 \uc8fc\uc694 \uc6b0\ub824 \uc0ac\ud56d\uc785\ub2c8\ub2e4.<\/p>\n<p><b>\uc724\ub9ac\uc801 \uc601\ud5a5<\/b><\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\uac00 \uacf5\uc815\uc131\uc744 \uac16\ucd94\ub824\uba74 \ud3b8\uacac \uc5c6\ub294 \ub370\uc774\ud130\uc5d0 \ub300\ud55c \ud559\uc2b5\uc744 \ubc1b\uc544\uc57c \ud569\ub2c8\ub2e4. \ub370\uc774\ud130\uac00 \uc5b4\ub5a4 \uc2dd\uc73c\ub85c\ub4e0 \ucc28\ubcc4\uc801\uc774\uac70\ub098 \ubd88\uade0\ud615\uc801\uc778 \uacbd\uc6b0 \ud3b8\uacac, \ubd88\uacf5\uc815\uc131, \uc798\ubabb\ub41c \uc758\uc0ac\uacb0\uc815\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4 \ub300\ud559 \uc9c0\uc6d0\uc11c\ub97c \ud544\ud130\ub9c1\ud558\ub294 AI \uc2dc\uc2a4\ud15c\uc774 \ubc94\uc8c4\uc728\uc774 \ub0ae\uc740 \ubd80\uc720\ud55c \uc9c0\uc5ed \ucd9c\uc2e0\uc774\ub77c\ub294 \uc774\uc720\ub85c \uc77c\ubd80 \ud559\uc0dd\uc5d0\uac8c \uc790\ub3d9\uc73c\ub85c \uc6b0\uc120\uc21c\uc704\ub97c \ubd80\uc5ec\ud55c\ub2e4\uace0 \uc0c1\uc0c1\ud574 \ubcf4\uc138\uc694. AI \ud3b8\ud5a5\uc131\uc774 \uc65c\uc2ec\uac01\ud55c \ubb38\uc81c\uc778\uc9c0 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ubaa8\ub4e0 AI \uc5d0\uc774\uc804\ud2b8\uac00 \uacf5\uc815\ud558\uace0 \ud3b8\ud5a5\ub418\uc9c0 \uc54a\uc740 \ub370\uc774\ud130\ub85c \ud559\uc2b5\ub418\ub3c4\ub85d \ud558\uae30 \uc704\ud574 \uba85\ud655\ud55c \ud504\ub85c\uc138\uc2a4\ub97c \uac16\ucdb0\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p><b>\ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4\ubcf4\ud638 \ubc0f \ubcf4\uc548<\/b><\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub97c \uad6c\ucd95\ud558\uace0 \ud6c8\ub828\ud558\ub824\uba74 \ub9c9\ub300\ud55c \uc591\uc758 \ub370\uc774\ud130\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \ucd5c\uc120\uc758 \uc774\uc775\uc744 \ubcf4\ud638\ud558\uae30 \uc704\ud574 \uc774\ub7ec\ud55c \ub370\uc774\ud130\ub97c \uad00\ub9ac, \uc800\uc7a5, \ucc98\ub9ac\ud558\ub294 \uc548\uc815\uc801\uc778 \ud504\ub85c\uc138\uc2a4\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \ubbfc\uac10\ud55c \uace0\uac1d \uc815\ubcf4\ub97c \ubcf4\ud638\ud558\uae30 \uc704\ud574 \uc5c4\uaca9\ud55c \ub370\uc774\ud130 \uac70\ubc84\ub10c\uc2a4 \uc815\ucc45\uc744 \uad6c\ud604\ud558\ub294 \uac83\uc740 \ubb3c\ub860, \ub370\uc774\ud130 \uc218\uc9d1 \ubc0f \uc800\uc7a5 \uc815\ucc45\uc744 \uc644\uc804\ud788 \ud22c\uba85\ud558\uac8c \uacf5\uac1c\ud558\uc5ec \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uad6c\ucd95\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p><b>\uae30\uc220\uc801 \ud55c\uacc4<\/b><\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc7a0\uc7ac\ub825\uc744 \ucd5c\ub300\ud55c \ubc1c\ud718\ud558\ub824\uba74 \uc2dc\uac04\uc774 \ud544\uc694\ud55c \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \ud56d\uc0c1 \uc62c\ubc14\ub978 \ubc29\ud5a5\uc73c\ub85c \uc131\uc7a5\ud560 \uc218 \uc788\ub2e4\uace0 \uc0dd\uac01\ud558\uba74 \uc88b\uaca0\uc9c0\ub9cc, \ubc18\ub4dc\uc2dc \uadf8\ub807\uc9c0\ub294 \uc54a\uc8e0. AI \uc2dc\uc2a4\ud15c\uc774 \uc798\ubabb\ub41c \uc544\uc774\ub514\uc5b4\ub97c \ud559\uc2b5\ud558\uba74 \uc5b4\ub5bb\uac8c \ub420\uae4c\uc694? \uc774\ub294 \uc798\ubabb\ub41c \uc758\uc0ac\uacb0\uc815, \uc758\ub3c4\ud558\uc9c0 \uc54a\uc740 \uacb0\uacfc, \uc0ac\ud68c\uc801 \ud3b8\uacac\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub294 \u2018\ud55c\ubc88 \uc124\uc815\ud558\uace0 \uc78a\uc5b4\ubc84\ub9ac\ub294\u2019 \uae30\uc220\uc774 \uc544\ub2c8\ub77c\ub294 \uc810\uc744 \uc778\uc2dd\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc790\uc728\uc801\uc73c\ub85c \ud589\ub3d9\ud558\uace0 \ud559\uc2b5\ud560 \uc218 \uc788\uc9c0\ub9cc, \uadf8\ub7ec\ud55c \ucd5c\uc801\uc758 \uacb0\uacfc\uc5d0 \ub3c4\ub2ec\ud558\uae30 \uc704\ud574\uc11c\ub294 \uc219\ub828\ub41c \uc804\ubb38\uac00\uc758 \uc5d0\uc774\uc804\ud2b8 \ud504\ub85c\uadf8\ub798\ubc0d\uc774 \ud544\uc694\ud568\uc744 \uc78a\uc9c0 \ub9c8\uc138\uc694.<\/p>\n<h3 id=\"b-stylefont-weight-boldai-b\"><b>AI \uc5d0\uc774\uc804\ud2b8 \ud65c\uc6a9 \uc0ac\ub840<\/b><\/h3>\n<p>AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc0ac\uc6a9 \uc0ac\ub840\uc5d0\ub294 \uc81c\ud55c\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uc0b0\uc5c5 \ubd84\uc57c\uc758 AI \uc5d0\uc774\uc804\ud2b8 \uc0ac\ub840\ub97c \ud1b5\ud574 \uc5d0\uc774\uc804\ud2b8 \uae30\ub2a5\uc774 \uc5bc\ub9c8\ub098 \ub2e4\uc591\ud558\uac8c \ud65c\uc6a9\ub420 \uc218 \uc788\ub294\uc9c0 \uac04\ub7b5\ud788 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li><b>\ud5ec\uc2a4\ucf00\uc5b4: <\/b>AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc758\ub8cc \uc774\ubbf8\uc9c0\ub97c \ubd84\uc11d\ud558\uc5ec \uc758\uc0ac\uc758 \uc9c8\ubcd1 \uc9c4\ub2e8\uc744 \ub3d5\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uac1c\uc778\ud654\ub41c \ud658\uc790 \uce58\ub8cc \uacc4\ud68d\uc744 \uc218\ub9bd\ud558\uace0 \uae30\ub85d \uad00\ub9ac\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\uae08\uc735: <\/b>\ub9de\ucda4\ud615 AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc740\ud589 \uae30\uad00\uc774 \uae08\uc735 \uc0ac\uae30\ub97c \ud0d0\uc9c0\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \uac1c\uc778\ud654\ub41c \uae08\uc735 \ucd94\ucc9c\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/li>\n<li><b>\ub9ac\ud14c\uc77c: <\/b>\ub9ac\ud14c\uc77c \uae30\uc5c5\uc774\ub77c\uba74 \uace0\uac1d \uc0c1\ub2f4\uc6d0 \ud504\ub85c\uadf8\ub798\ubc0d\uc744 \ud1b5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \uc811\uc810\uc744 \uc790\ub3d9\ud654\ud574 \ubcf4\uc138\uc694. \ub610\ud55c AI \uae30\ubc18 \uc81c\ud488 \ucd94\ucc9c\uc744 \ud1b5\ud574 \uac1c\uc778\ud654\ub41c \uc1fc\ud551 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \ub9e4\ucd9c\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><b>\uc81c\uc870\uc5c5: <\/b>AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud65c\uc6a9\ud574 \uae30\uacc4\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uc5ec \uc720\uc9c0\ubcf4\uc218 \uc694\uad6c\uc0ac\ud56d\uc744 \uc608\uce21\ud558\uace0 \uc0dd\uc0b0 \ud504\ub85c\uc138\uc2a4\ub97c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uace0 \ub2e4\uc6b4\ud0c0\uc784\uc744 \ubc29\uc9c0\ud558\uc138\uc694.<\/li>\n<li><b>\uc6b4\uc1a1: <\/b>AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc790\uc728 \uc8fc\ud589 \ucc28\ub7c9\uc744 \uc81c\uc5b4\ud558\uace0, \uad50\ud1b5 \uc0c1\ud669\uc744 \ubd84\uc11d\ud558\uace0, \uc548\uc804 \uc704\ud5d8\uc744 \ud53c\ud558\ub294 \ub4f1\uc758 \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubd84\uc57c\ub294 \uc544\uc9c1 \uc2e0\uc0dd \ubd84\uc57c\uc774\uc9c0\ub9cc, \ubaa8\ube4c\ub9ac\ud2f0 \ud601\uc2e0\uc744 \uac00\uc838\uc62c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><b>\uc5d0\ub108\uc9c0: <\/b>\uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5d0\uc774\uc804\ud2b8\ub294 \uc5d0\ub108\uc9c0 \ucd5c\uc801\ud654 \uae30\ud68c\ub97c \ud30c\uc545\ud558\uc5ec \uc790\uc6d0\uc744 \uc808\uc57d\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \ud639\uc740 \ud0dc\uc591\uc5f4\uc774\ub098 \ud48d\ub825 \uac19\uc740 \uc7ac\uc0dd \uac00\ub2a5\ud55c \uc5d0\ub108\uc9c0\uc6d0\uc744 \uad00\ub9ac\ud558\uc5ec \uc0dd\uc0b0\ub7c9\uc744 \ub298\ub9ac\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/li>\n<li><b>\ucef4\ud4e8\ud130 \uc0ac\uc774\uc5b8\uc2a4: <\/b>AI \ucf54\ub4dc \uc5b4\uc2dc\uc2a4\ud134\ud2b8\ub294 \uac1c\ubc1c \ucf54\ub4dc \uc0dd\uc131\uc744 \uc9c0\uc6d0\ud558\uace0 \uc624\ub958\ub97c \ub354 \ube68\ub9ac \ucc3e\uc544 \uc218\uc815\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud504\ub85c\uadf8\ub798\uba38\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c\uc758 \ub2e4\ub978 \uc601\uc5ed\uc5d0 \uc2dc\uac04\uc744 \ub354 \ud22c\uc790\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4.<\/li>\n<li><b>\ub9c8\ucf00\ud305: <\/b>AI \ub9c8\ucf00\ud305 \uc5d0\uc774\uc804\ud2b8\ub294 \uace0\uac1d \ud589\ub3d9\uc744 \uc608\uce21\ud558\uace0 \ucd5c\uc801\uc758 \ucc44\ub110\uc744 \uacb0\uc815\ud558\uc5ec \uae30\uc5c5\uc774 \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc778 \ub9de\ucda4\ud615 \ub9c8\ucf00\ud305 \ucea0\ud398\uc778\uc744 \ub9cc\ub4e4 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/li>\n<li><b>\ub370\uc774\ud130 \ubd84\uc11d: <\/b>AI \uc5d0\uc774\uc804\ud2b8\ub294 \ub370\uc774\ud130\ub97c \uc790\ub3d9\uc73c\ub85c \ubd84\uc11d\ud558\uace0 \ubd84\ub958\ud558\uc5ec \ub370\uc774\ud130 \uacfc\ud559\uc790\uc758 \uc77c\uc744 \uc9c0\uc6d0 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubcf4\uc720\ud558\uace0 \uc788\ub294 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud574 \uc778\uc0ac\uc774\ud2b8\ub97c \ub3c4\ucd9c\ud558\ub294 \ub370 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc774\ub7ec\ud55c AI \uc5d0\uc774\uc804\ud2b8 \ud65c\uc6a9 \uc0ac\ub840\ub294 \uc544\uc9c1\uc740 \uc2dc\uc791\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4. \uac1c\uc778 AI \ube44\uc11c\ubd80\ud130 \uc81c\uc870\uc5c5 \uc870\ub9bd \ub77c\uc778\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, \uc804 \uc138\uacc4 \ubaa8\ub4e0 \uc0b0\uc5c5\uad70\uc758 \uc5c5\ubb34\ub97c \ud6a8\uc728\ud654\ud560 \uc218 \uc788\ub294 \uc7a0\uc7ac\ub825\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\uc74c\uc73c\ub85c \uc870\uc9c1\uc774 \uc774\ubbf8 \uc790\uccb4\uc801\uc778 \uc774\uc775\uc744 \uc704\ud574 AI \uc5d0\uc774\uc804\ud2b8\ub97c \uad6c\ucd95\ud55c <b>\uc2e4\uc81c \uae30\uc5c5 \uc0ac\ub840 \uc5f0\uad6c<\/b>\ub97c \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-boldai-b\"><b>AI \uc5d0\uc774\uc804\ud2b8 \uae30\uc5c5 \ud65c\uc6a9 \uc0ac\ub840: \uba54\ub514\uceec \uc2dc\ud2f0 \ubcd1\uc6d0<\/b><\/h3>\n<p>\uc758\ub8cc \uc0b0\uc5c5\uc5d0\uc11c \uc815\ud655\uc131 \ud5a5\uc0c1\uc740 \ub9e4\uc6b0 \uc911\uc694\ud55c \uad00\uc2ec\uc0ac\uc785\ub2c8\ub2e4. \uc758\uc0ac\ub4e4\uc740 \uc2dc\uac04\uc5d0 \ucad3\uae30\uba70 \uadf8 \uc18d\ub3c4\ub97c \ub9de\ucd94\uae30 \uc704\ud574 \ubb34\uc790\ube44\ud560 \uc815\ub3c4\ub85c \ud6a8\uc728\uc801\uc774\uc5b4\uc57c \ud558\uae30 \ub54c\ubb38\uc5d0, \uc778\uc801 \uc624\ub958\uc758 \uc704\ud5d8\uc774 \ucee4\uc9d1\ub2c8\ub2e4.\uc774\ub97c \uc5fc\ub450\uc5d0 \ub450\uace0, <b>\ud544\ub9ac\ud540\uc758 \ub354 \uba54\ub514\uceec \uc2dc\ud2f0(TMC) \ubcd1\uc6d0<\/b> \ubc29\uc0ac\uc120 \uc804\ubb38\uc758\ub4e4\uc740 \ub354 \ube60\ub974\uace0 \uc815\ud655\ud55c \uc9c4\ub2e8\uc744 \ub0b4\ub9ac\uae30 \uc704\ud574 AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc0ac\uc6a9\ud558\uae30 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub8e8\ub2db\uc774 \uac1c\ubc1c\ud55c AI \uc5d0\uc774\uc804\ud2b8 \ub3c4\uad6c\uc778 \uc778\uc0ac\uc774\ud2b8 CXR\uc740 \ub0b4\ubd80 \ubaa8\ub378\uc744 \uc0ac\uc6a9\ud558\uc5ec \ubb34\uae30\ud3d0\ub098 \uae30\ud749\uacfc \uac19\uc774 \uce58\uba85\uc801\uc77c \uc218 \uc788\ub294 \uac74\uac15 \uc774\uc0c1 \uc9d5\ud6c4\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uc791\uc5c5\uc744 \uc778\uac04\ubcf4\ub2e4 \ud6e8\uc52c \ube60\ub974\uac8c \uc218\ud589\ud560 \uc218 \uc788\uc5b4 \uc0dd\uba85\uc744 \uc704\ud611\ud558\ub294 \uc9c8\ubcd1\uc744 \uc2dd\ubcc4\ud558\ub294 \ub370 \uc720\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<p>\ubb3c\ub860 \uc758\ub8cc \ubd84\uc57c\uc758 AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc624\uc9c4 \uac00\ub2a5\uc131\ucc98\ub7fc \ub3c4\uc804\uc801\uc778 \uacfc\uc81c\uac00 \uc5ec\uc804\ud788 \ub0a8\uc544\uc788\uc2b5\ub2c8\ub2e4. \ub54c\ubb38\uc5d0 TMC \ubcd1\uc6d0\uc740 \ub8e8\ub2db \uc778\uc0ac\uc774\ud2b8 CXR\uc744 \uc778\uac04\uc758 \uc9c0\ub2a5\uc744 \uc644\uc804\ud788 \ub300\uccb4\ud558\ub294 \uc6a9\ub3c4\ub85c \uc0ac\uc6a9\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc758\uc0ac\ub294 \uc5ec\uc804\ud788 \ubaa8\ub4e0 \ud658\uc790\ub97c \uc9c1\uc811 \uc9c4\ub2e8\ud558\uba70, AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc758\uc0ac\uc758 \ucd08\uae30 \uc9c4\ub2e8\uc744 \ud655\uc778\ud558\uac70\ub098 \ubc18\ubc15\ud558\ub294 \ubcf4\uc870 \uc5ed\ud560\uc744 \uc218\ud589\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc758\uc0ac\ub294 AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc9c4\ub2e8\uacfc \uc790\uc2e0\uc758 \uc9c4\ub2e8\uc744 \ube44\uad50\ud558\uc5ec \uc9c4\ub8cc\uc5d0 \ub300\ud55c \uc758\uc2ec\uc744 \ub35c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc758\uc0ac\uc758 \uc9c4\ub2e8\uacfc AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc9c4\ub2e8 \uacb0\uacfc\uac00 \ub2e4\ub97c \uacbd\uc6b0, \ucd94\uac00\uc801\uc778 \uc9c4\ub2e8\uc744 \ud1b5\ud574 \uc624\uc9c4 \uac00\ub2a5\uc131\uc744 \uc904\uc774\uace0 \ud658\uc790\ub97c \uc704\ud55c \ubcf4\ub2e4 \uc815\ud655\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uc758\ub8cc \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold-ai-8-b\"><b>\uc131\uacf5\uc801\uc778 AI \uc5d0\uc774\uc804\ud2b8 \uad6c\ud604\uc744 \uc704\ud55c 8\uac00\uc9c0 \ud301<\/b><\/h3>\n<p><a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/building-business-ai-agents\/\" target=\"_blank\" rel=\"noopener\">AI \uc5d0\uc774\uc804\ud2b8 \ubc30\ud3ec\ub97c \uc900\ube44<\/a>\ud558\uace0 \uc788\ub2e4\uba74 \ub2e4\uc74c 8\uac00\uc9c0 \uc0ac\ud56d\uc744 \uace0\ub824\ud558\uc138\uc694:<\/p>\n<p><b>1. \uba85\ud655\ud55c \ubaa9\ud45c \uc815\uc758<\/b><\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud1b5\ud574 \ub2ec\uc131\ud558\uace0\uc790 \ud558\ub294 \ubaa9\ud45c\ub97c \uc815\uc758\ud558\ub294 \uac83\ubd80\ud130 \uc2dc\uc791\ud558\uc138\uc694. \uc751\ub2f5 \uc2dc\uac04 \ub2e8\ucd95, \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1, \uc6b4\uc601 \ube44\uc6a9 \uc808\uac10 \ub4f1 \uba85\ud655\ud55c \ubaa9\ud45c\uac00 \uc788\uc73c\uba74 \uad6c\ud604 \ud504\ub85c\uc138\uc2a4\ub97c \uc548\ub0b4\ud558\uace0 \uc131\uacf5\uc744 \uce21\uc815\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p><b>2. \ub370\uc774\ud130 \uc900\ube44 \ubc0f \ud3c9\uac00<\/b><\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\uac00 \ud6a8\uacfc\uc801\uc73c\ub85c \uc791\ub3d9\ud558\ub824\uba74 \uace0\ud488\uc9c8 \ub370\uc774\ud130\uac00 \ud544\uc218\uc785\ub2c8\ub2e4. \uba3c\uc800 \uac15\ub825\ud55c \ub370\uc774\ud130 \uc218\uc9d1 \ubc0f \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc744 \uac16\ucd94\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud558\uc138\uc694. \uc5ec\uae30\uc5d0\ub294 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130, \uac70\ub798 \ub0b4\uc5ed \ubc0f \uae30\ud0c0 \uad00\ub828 \uc815\ubcf4\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uae68\ub057\ud558\uace0 \uad6c\uc870\ud654\ub41c \ub370\uc774\ud130\ub294 AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc815\ud655\ud558\uace0 \uad00\ub828\uc131 \ub192\uc740 \uc751\ub2f5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4.<\/p>\n<p><b>3. \uc801\ud569\ud55c AI \uc5d0\uc774\uc804\ud2b8 \uc720\ud615 \uc120\ud0dd<\/b><\/p>\n<p>\ud544\uc694\uc5d0 \ub530\ub77c \uac00\uc7a5 \uc801\ud569\ud55c AI \uc5d0\uc774\uc804\ud2b8 \uc720\ud615\uc744 \uc120\ud0dd\ud558\uc138\uc694. \uc608\ub97c \ub4e4\uc5b4 \uc77c\uc0c1\uc801\uc778 \uace0\uac1d \ubb38\uc758\ub97c \ucc98\ub9ac\ud560 \uc5d0\uc774\uc804\ud2b8\uac00 \ud544\uc694\ud558\ub2e4\uba74 \ubc18\uc751\ud615 \uc5d0\uc774\uc804\ud2b8\ub85c \ucda9\ubd84\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9cc\uc57d \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \uc801\uc751\ud558\uace0, \ubcf4\ub2e4 \ubcf5\uc7a1\ud55c \uc791\uc5c5\uc5d0 \ub300\ud574 \uc815\uad50\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\ub294 AI \uc5d0\uc774\uc804\ud2b8\uac00 \ud544\uc694\ud558\ub2e4\uba74 \ubaa9\ud45c \uc9c0\ud5a5\ud615 \ub610\ub294 \ud559\uc2b5\ud615 \uc5d0\uc774\uc804\ud2b8\ub97c \uace0\ub824\ud558\uc138\uc694.<\/p>\n<p><b>4. \uae30\uc874 \uc2dc\uc2a4\ud15c\uacfc \ud1b5\ud569\ud558\uae30<\/b><\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\uac00 \uae30\uc874 CRM \ubc0f \uace0\uac1d \uc11c\ube44\uc2a4 \ub3c4\uad6c\uc640 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub418\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc744 \ud1b5\ud574 \uc815\ubcf4 \ud750\ub984\uc774 \uc6d0\ud65c\ud574\uc9c0\uace0, AI \uc5d0\uc774\uc804\ud2b8\uac00 \ud544\uc694\ud55c \ub370\uc774\ud130\ub97c \uc190\uc27d\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\uc5b4 \ub354\uc6b1 \ud6a8\uacfc\uc801\uc778 \uc9c0\uc6d0\uc774 \uac00\ub2a5\ud574\uc9d1\ub2c8\ub2e4.<\/p>\n<p><b>5. \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc5d0 \uc9d1\uc911<\/b><\/p>\n<p>\ucd5c\uc885 \uc0ac\uc6a9\uc790\ub97c \uc5fc\ub450\uc5d0 \ub450\uace0 AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc124\uacc4\ud558\uc138\uc694. \uae0d\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uc0c1\ud638\uc791\uc6a9\uc774 \uc9c1\uad00\uc801\uc774\uace0 \uc751\ub2f5\uc774 \uc801\uc2dc\uc5d0 \uc815\ud655\ud558\uac8c \uc774\ub8e8\uc5b4\uc838\uc57c \ud569\ub2c8\ub2e4. \ubc30\ud3ec \uc804\uc5d0 AI\uc5d0\uc774\uc804\ud2b8\ub97c \ucca0\uc800\ud788 \ud14c\uc2a4\ud2b8\ud558\uc5ec \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\ub97c \ud30c\uc545\ud558\uace0 \ud574\uacb0\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ubd80\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \uc900\ube44\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p><b>6. \ubaa8\ub2c8\ud130\ub9c1 \ubc0f \ucd5c\uc801\ud654<\/b><\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc131\ub2a5 \uc694\uc18c\ub97c \uc815\uae30\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uc0ac\uc6a9\uc790 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\uc138\uc694. \uc774 \uc815\ubcf4\ub97c \ud65c\uc6a9\ud574 AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud558\uc5ec \ud6a8\uacfc\uc131\uacfc \uad00\ub828\uc131\uc744 \uc720\uc9c0\ud558\ub3c4\ub85d \ub178\ub825\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\uc18d\uc801\uc778 \ucd5c\uc801\ud654\ub97c \ud1b5\ud574 \ubcc0\ud654\ud558\ub294 \uace0\uac1d \uc694\uad6c\uc5d0 \uc801\uc751\ud558\uba70 AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc804\ubc18\uc801\uc778 \uc131\ub2a5\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>7. \uc778\uac04\uc758 \uac1c\uc785\uc744 \uc704\ud55c \uacc4\ud68d\ud558\uae30<\/b><\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub294 \ub9ce\uc740 \uc791\uc5c5\uc744 \uc790\uc728\uc801\uc73c\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\uc9c0\ub9cc, \ud544\uc694\ud55c \uacbd\uc6b0 \uc778\uac04\uc758 \uac1c\uc785\uc744 \uacc4\ud68d\ud558\ub294 \uac83 \uc5ed\uc2dc \uc911\uc694\ud569\ub2c8\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc6d0\uc774 \uc5b8\uc81c, \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294\uc9c0 \uba85\ud655\ud55c \uac00\uc774\ub4dc\ub77c\uc778\uc744 \ub9c8\ub828\ud558\uc138\uc694. \ubcf5\uc7a1\ud558\uac70\ub098 \ubbfc\uac10\ud55c \uc0c1\ud638\uc791\uc6a9\uc5d0 \ub300\ud55c \uc548\uc804\ub9dd\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p><b>8. \ub370\uc774\ud130 \ud504\ub77c\uc774\ubc84\uc2dc \ubc0f \ubcf4\uc548 \ubcf4\uc7a5<\/b><\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\uac00 \ucde8\uae09\ud558\ub294 \uace0\uac1d \uc815\ubcf4\ub97c \ubcf4\ud638\ud558\uae30 \uc704\ud574 \uac15\ub825\ud55c \ub370\uc774\ud130 \ud504\ub77c\uc774\ubc84\uc2dc \ubc0f \ubcf4\uc548 \uc870\uce58\ub97c \uad6c\ud604\ud558\uc138\uc694. \ub370\uc774\ud130 \ubcf4\ud638 \uaddc\uc815 \uc900\uc218\uc640 \uc815\uae30\uc801\uc778 \ubcf4\uc548 \uac10\uc0ac\ub97c \ud1b5\ud574 \ubbfc\uac10\ud55c \ub370\uc774\ud130\ub97c \ubcf4\ud638\ud558\uace0 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc720\uc9c0\ud558\ub294 \uac83\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-boldai-b\"><b>AI \uc5d0\uc774\uc804\ud2b8\ub294 \ucc28\uc138\ub300 \ube44\uc988\ub2c8\uc2a4 \uae30\uc220\uc785\ub2c8\ub2e4<\/b><\/h3>\n<p>AI \uc5d0\uc774\uc804\ud2b8 \ub3c4\uc785\uc740 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc758 \uc911\uc694\ud55c \uc804\ud658\uc810\uc774 \ub420 \uac83\uc785\ub2c8\ub2e4. \uc774\uc804\uc5d0\ub294 \uc791\uc5c5 \uc790\ub3d9\ud654\uac00 \uc804\uc801\uc73c\ub85c \uc0ac\uc804 \uc815\uc758\ub41c \uc785\ub825 \ub0b4\uc6a9\uc5d0 \uc758\uc874\ud588\uc2b5\ub2c8\ub2e4. \uc774\uc81c <a href=\"https:\/\/www.salesforce.com\/ap\/artificial-intelligence\/\" target=\"_blank\" rel=\"noopener\">AI<\/a>\ub294 \ucd5c\uc18c\ud55c\uc758 \uac1c\uc785\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4 \uc791\uc5c5\uc744 \uc218\ud589\ud558\uace0 \ud559\uc2b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uac00\uc5d0\uac8c\ub294 \ud601\uc2e0\uc758 \ud0c0\uc774\ubc0d\uc774\uae30\ub3c4 \ud558\uc8e0.<\/p>\n<p>\uc55e\uc73c\ub85c AI \uc5d0\uc774\uc804\ud2b8\uac00 \ub354\uc6b1 \ubc1c\uc804\ud560 \uac83\uc774\ub77c\ub294 \uac83\uc740 \uc27d\uac8c \uc608\uce21\ud560 \uc218 \uc788\ub294 \ubbf8\ub798\uc785\ub2c8\ub2e4. \uba38\uc2e0\ub7ec\ub2dd, \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM), \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \ub3c4\uad6c\uac00 \ubc1c\uc804\ud568\uc5d0 \ub530\ub77c \ud559\uc2b5, \uac1c\uc120, \uc815\ubcf4\uc5d0 \uc785\uac01\ud55c \uc758\uc0ac\uacb0\uc815 \ub2a5\ub825\ub3c4 \ud5a5\uc0c1\ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774\uac83\uc774 \ube44\uc988\ub2c8\uc2a4 \uc5c5\ubb34 \ud658\uacbd\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \ubbf8\uce60\uae4c\uc694? AI \uc5d0\uc774\uc804\ud2b8 \uae30\ub2a5\uc758 \uc774\uc810\uc740 \ubd84\uba85\ud569\ub2c8\ub2e4. \ub354 \ube60\ub978 \uc758\uc0ac\uacb0\uc815, \uc0dd\uc0b0\uc131 \uc99d\uac00, \uc5c5\ubb34 \ud6a8\uc728\ud654\ub97c \uae30\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc18\uba74\uc5d0 \uc790\uc728 \uc5d0\uc774\uc804\ud2b8 \ubaa8\ub378\uc744 \ub300\uaddc\ubaa8\ub85c \ub3c4\uc785\ud558\ub294 \uac83\uc740 \uc5ec\ub7ec\ubaa8\ub85c \ubd80\ub2f4\uc2a4\ub7ec\uc6b4 \uc77c\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uc804\ud658\uc774 \uc21c\uc870\ub86d\uac8c \uc774\ub8e8\uc5b4\uc9c0\ub824\uba74 \uae30\uc5c5\uc774 AI\ub97c \uc724\ub9ac\uc801\uc774\uace0 \ucc45\uc784\uac10 \uc788\uac8c \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \uc120\uc81c\uc801\uc73c\ub85c \uad6c\ud604\ud574\uc57c \ud569\ub2c8\ub2e4. \uc9c1\uc6d0\uc744 \uad50\uc721\ud558\uace0, \ucd5c\uc2e0 \uaddc\uc815\uc744 \uc900\uc218\ud558\uba70, \uac15\ub825\ud55c \ub370\uc774\ud130 \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1 \ubc0f \uac70\ubc84\ub10c\uc2a4 \ud504\ub85c\ud1a0\ucf5c\uc744 \uad6c\ud604\ud558\uba74 AI \ud601\uba85\uc744 \ub450\ub824\uc6cc\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-boldai-salesforce-service-cloudb\"><b>AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc704\ud55c Salesforce Service Cloud<\/b><\/h3>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub97c \uace0\uac1d \uc11c\ube44\uc2a4 \uc804\ub7b5\uc5d0 \ud1b5\ud569\ud558\ub824\ub294 \uacbd\uc6b0 <a href=\"https:\/\/www.salesforce.com\/ap\/service\/cloud\/\" target=\"_blank\" rel=\"noopener\">\uc138\uc77c\uc988\ud3ec\uc2a4 Service Cloud<\/a>\uac00 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc29\ubc95\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<p><b>\uc9c0\ub2a5\ud615 AI \uc5d0\uc774\uc804\ud2b8<\/b><\/p>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4 \ud50c\ub7ab\ud3fc\uc758 \uc0c1\uc2dc \uc0ac\uc6a9 \uac00\ub2a5\ud55c \uc5d0\uc774\uc804\ud2b8 \uacc4\uce35\uc778 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub97c \uc0ac\uc6a9\ud558\uba74 \ub9de\ucda4\ud615 AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud65c\uc6a9\ud574 \ud575\uc2ec \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud558\uace0, \uac00\uce58 \uc788\ub294 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uace0, \uc815\ubcf4\uc5d0 \uc785\uac01\ud55c \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\ub78c\ucc98\ub7fc \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ub300\ud654\ub97c \ud1b5\ud574 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uc790\uc728\uc801\uc73c\ub85c \uace0\uac1d\uacfc \uc758\uc0ac\uc18c\ud1b5\ud558\uace0, \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \ube60\ub974\uac8c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc138\uc694.<\/p>\n<p><b>Data Cloud\uc640\uc758 \ud1b5\ud569 \ud50c\ub7ab\ud3fc<\/b><\/p>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4 Service Cloud\ub294 <a href=\"https:\/\/www.salesforce.com\/ap\/service\/ai\/customer-service-ai\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uc11c\ube44\uc2a4 AI<\/a>, <a href=\"https:\/\/www.salesforce.com\/ap\/crm\/\" target=\"_blank\" rel=\"noopener\">CRM<\/a>, \uc9c0\ub2a5\ud615 <a href=\"https:\/\/www.salesforce.com\/ap\/service\/customer-service-automation\/\" target=\"_blank\" rel=\"noopener\">\uc790\ub3d9\ud654 \ud234<\/a>\uc744 \uacb0\ud569\ud55c \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud1b5\ud569\uc744 \ud1b5\ud574 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub294 \ud3ec\uad04\uc801\uc774\uace0 \ucd5c\uc2e0\uc758 \uace0\uac1d \ub370\uc774\ud130\uc5d0 \uc561\uc138\uc2a4\ud558\uc5ec \ub354\uc6b1 \uc815\ud655\ud558\uace0 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.salesforce.com\/ap\/data\/\" target=\"_blank\" rel=\"noopener\">Data Cloud<\/a>\ub97c \ud3ec\ud568\ud558\uba74 \uc6d0\ud65c\ud55c \ub370\uc774\ud130 \ud1b5\ud569 \ubc0f \uad00\ub9ac\uac00 \uac00\ub2a5\ud574\uc9d1\ub2c8\ub2e4. \uc774\ub85c\uc368 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d \ub370\uc774\ud130\uc5d0 \ub300\ud55c \ud1b5\ud569\ub41c \ubdf0\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>\uc138\uc77c\uc988\ud3ec\uc2a4 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud55c \ud655\uc7a5\uc131<\/b><\/p>\n<p>Service Cloud\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601\uc5d0 \uc2e0\ub8b0, \ubcf4\uc548, \ud655\uc7a5\uc131\uc744 \uc81c\uacf5\ud558\ub294 <a href=\"https:\/\/www.salesforce.com\/ap\/platform\/\" target=\"_blank\" rel=\"noopener\">Salesforce \ud50c\ub7ab\ud3fc<\/a>\uc744 \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774 \ucc28\uc138\ub300 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uba74 \uc131\ub2a5 \uc800\ud558 \uc5c6\uc774 \uc99d\uac00\ud558\ub294 \uace0\uac1d \ubb38\uc758 \ucf00\uc774\uc2a4\ub97c \ucc98\ub9ac\ud558\uba74\uc11c AI \uc194\ub8e8\uc158\uc744 \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>\uace0\uae09 \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud55c \ub9de\ucda4\ud654<\/b><\/p>\n<p>Service Cloud\ub294 \ud2b9\uc815 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc5d0 \ub9de\uac8c AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc870\uc815\ud560 \uc218 \uc788\ub294 \uad11\ubc94\uc704\ud55c \uc0ac\uc6a9\uc790 \uc9c0\uc815 \uc635\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uae30\ubc18\uc758 <a href=\"https:\/\/www.salesforce.com\/ap\/artificial-intelligence\/prompt-builder\/\" target=\"_blank\" rel=\"noopener\">\ud504\ub86c\ud504\ud2b8 \ube4c\ub354<\/a> \uac19\uc740 \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uba74 \ube0c\ub79c\ub4dc\uc640 \uace0\uac1d \uc11c\ube44\uc2a4 \ubaa9\ud45c\uc5d0 \ub9de\ucd98 \ub9de\ucda4\ud615 \uc6cc\ud06c\ud50c\ub85c\uc640 \uc751\ub2f5\uc744 \uc190\uc27d\uac8c \ub9cc\ub4e4 \uc218 \uc788\uc5b4, AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc77c\uad00\ub41c \uc6b4\uc601\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4<\/p>\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/apex_database\/apex_database_intro?_ga=2.167315259.468969166.1744185841-1118319543.1727344290\" target=\"_blank\" rel=\"noopener\">Apex Code<\/a>\uc758 \uc720\uc5f0\uc131\uacfc <a href=\"https:\/\/www.salesforce.com\/ap\/mulesoft\/what-is-mulesoft\/\" target=\"_blank\" rel=\"noopener\">MuleSoft<\/a>\uc758 \ud1b5\ud569 \uae30\ub2a5\uc744 \ud1b5\ud574 Service Cloud\ub97c \ub2e4\ub978 \uc2dc\uc2a4\ud15c\uacfc \uc5f0\uacb0\ud558\uace0 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\ud558\ub3c4\ub85d \uae30\ub2a5\uc744 \ud655\uc7a5\ud574 \ubcf4\uc138\uc694.<\/p>\n<p><b>\uc6d0\ud65c\ud55c \ud1b5\ud569 \ubc0f \uc0c1\ud638 \uc6b4\uc6a9\uc131<\/b><\/p>\n<p><a href=\"https:\/\/www.salesforce.com\/ap\/service\/cloud\/\" target=\"_blank\" rel=\"noopener\">Service Cloud<\/a>\uc758 \uac1c\ubc29\ud615 \uc544\ud0a4\ud14d\ucc98\ub294 \ub2e4\ub978 \uc2dc\uc2a4\ud15c \ubc0f \ud50c\ub7ab\ud3fc\uacfc \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub418\uc5b4 \uc751\uc9d1\ub825 \uc788\uace0 \ud6a8\uc728\uc801\uc778 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0dd\ud0dc\uacc4\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uae30\uc874 CRM \uc2dc\uc2a4\ud15c\uc774\ub098 \ud0c0\uc0ac \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \ud1b5\ud569\ud574\uc57c \ud558\ub294 \uacbd\uc6b0, Service Cloud\ub294 \uc720\uc5f0\uc131\uacfc \uc0c1\ud638 \uc6b4\uc6a9\uc131\uc744 \uae30\ubc18\uc73c\ub85c \uc6d0\ud65c\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4dc\ub294 \ub370 \uc77c\uc870\ud569\ub2c8\ub2e4.<\/p>\n<p>AI \uc5d0\uc774\uc804\ud2b8\ub294 \ub300\uaddc\ubaa8\ub85c \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \ube44\uc988\ub2c8\uc2a4\uc640 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \ud070 \ubcc0\ud654\ub97c \uac00\uc838\uc62c \uac83\uc785\ub2c8\ub2e4. \ucca8\ub2e8 \uc5d0\uc774\uc804\ud2b8 \uae30\uc220\uc744 \ub3c4\uc785\ud574 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud558\uba74\uc11c \ube44\uc6a9\uc744 \uc808\uac10\ud574 \ubcf4\uc138\uc694. \uce58\uc5f4\ud55c \uae00\ub85c\ubc8c \uc2dc\uc7a5\uc5d0\uc11c \uc720\ub9ac\ud55c \uc704\uce58\ub97c \uc120\uc810\ud560 \uc218 \uc788\ub294 \ud6cc\ub96d\ud55c \uc804\ub7b5\uc785\ub2c8\ub2e4!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc790\uc728 AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc778\uac04\uc758 \uac1c\uc785 \uc5c6\uc774 \ub2a5\ub3d9\uc801\uc73c\ub85c \uace0\uac1d\uc758 \uc9c8\ubb38\uc744 \uc774\ud574\ud558\uace0 \uc751\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc720\ud615\uacfc \uc791\ub3d9 \ubc29\uc2dd, \uad6c\ucd95\uacfc \ubc30\ud3ec \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694. \uc131\uacf5\uc801\uc778 AI \uc5d0\uc774\uc804\ud2b8 \ubc30\ud3ec\ub97c \uc704\ud574 \uc5b4\ub5a4 \uc900\ube44\uac00 \ud544\uc694\ud55c\uc9c0 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218&hellip;<\/p>\n","protected":false},"author":1,"featured_media":57,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[150],"coauthors":[8],"class_list":["post-58","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-leadership"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AI \uc5d0\uc774\uc804\ud2b8\ub780 \ubb34\uc5c7\uc778\uac00\uc694? \uc720\ud615, \uad6c\ucd95 \ubc29\ubc95 \ubc0f \ud65c\uc6a9 \uc0ac\ub840- \uc138\uc77c\uc988\ud3ec\uc2a4 - Salesforce<\/title>\n<meta name=\"description\" content=\"AI \uc5d0\uc774\uc804\ud2b8(AI Agents)\ub780 \ubb34\uc5c7\uc774\uba70 \ube44\uc988\ub2c8\uc2a4\ub97c \uc5b4\ub5bb\uac8c \ud601\uc2e0\ud560\uae4c\uc694? \ucc57\ubd07\uc744 \ub118\uc5b4 \uc2a4\uc2a4\ub85c \ubaa9\ud45c\ub97c \uc124\uc815\ud558\uace0 \uc791\uc5c5\uc744 \uc218\ud589\ud558\ub294 \ucc28\uc138\ub300 AI\uc758 \uc815\uc758\uc640 \uc5ed\ud560\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4. \ub370\uc774\ud130 \uae30\ubc18\uc73c\ub85c \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud558\uace0 \ud6a8\uc728\uc744 \uadf9\ub300\ud654\ud558\ub294 \uc804\ub7b5\uc744 \ud655\uc778\ud558\uc138\uc694.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/kr\/blog\/what-are-ai-agents\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI \uc5d0\uc774\uc804\ud2b8\ub780 \ubb34\uc5c7\uc778\uac00\uc694? 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