{"id":5836,"date":"2026-08-27T10:00:50","date_gmt":"2026-08-27T01:00:50","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=5836"},"modified":"2026-08-27T10:00:51","modified_gmt":"2026-08-27T01:00:51","slug":"ai-contact-center-vs-call-center","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/ai-contact-center-vs-call-center\/","title":{"rendered":"AI \ucee8\ud0dd\uc13c\ud130\ub780? AI \ucf5c\uc13c\ud130\uc640 \ubb34\uc5c7\uc774 \ub2e4\ub97c\uae4c \u2014 \uac1c\ub150\ubd80\ud130 \ub3c4\uc785\uae4c\uc9c0"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewbox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientunits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li>AI \ucee8\ud0dd\uc13c\ud130\ub294 AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc804\ud654\u00b7\ucc44\ud305\u00b7\uc774\uba54\uc77c\u00b7\uc140\ud504\uc11c\ube44\uc2a4 \ub4f1 \ubaa8\ub4e0 \ucc44\ub110\uc758 \uace0\uac1d \uc751\ub300\ub97c \uc790\ub3d9\ud654\ud558\uace0 \uc0c1\ub2f4\uc6d0\uc744 \ub3d5\ub294 \ucc28\uc138\ub300 \uace0\uac1d \uc11c\ube44\uc2a4\uc785\ub2c8\ub2e4. \uc74c\uc131 \uc911\uc2ec\uc758 AI \ucf5c\uc13c\ud130\ub97c \ud3ec\ud568\ud558\ub294 \ub354 \ub113\uc740 \uac1c\ub150\uc785\ub2c8\ub2e4.<\/li>\n\n\n\n<li>\ud575\uc2ec \uac00\uce58\ub294 \ube60\ub978 \uc751\ub2f5\u00b724\uc2dc\uac04 \uc6b4\uc601\u00b7\uc0c1\ub2f4\uc6d0 \uc0dd\uc0b0\uc131\u00b7\uac1c\uc778\ud654\u00b7\uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305\uc73c\ub85c, \uc778\ub825\uc744 \ub298\ub9ac\uc9c0 \uc54a\uace0 \uc11c\ube44\uc2a4\ub97c \ud655\uc7a5\ud558\ub294 \ub370 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li>\uc138\uc77c\uc988\ud3ec\uc2a4(Salesforce) State of Service \ub9ac\ud3ec\ud2b8\uc5d0 \ub530\ub974\uba74, 2027\ub144\uae4c\uc9c0 \uc11c\ube44\uc2a4 \ubb38\uc758\uc758 50%\uac00 AI\ub85c \ud574\uacb0\ub420 \uc804\ub9dd\uc785\ub2c8\ub2e4(2025\ub144 30%\uc5d0\uc11c \uc0c1\uc2b9)<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<footer class=\"wp-block-salesforce-blog-key-takeaways__footer\">\n\t\t\t\t\tThis summary was created with AI and reviewed by an editor.\t\t\t\t<\/footer>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<h2 id=\"h-ai-\ucee8\ud0dd\uc13c\ud130\ub780\" class=\"wp-block-heading has-background\" style=\"background:linear-gradient(135deg,rgb(0,179,255) 1%,rgb(144,208,254) 31%,rgb(234,245,254) 64%,rgb(254,240,243) 82%)\"><strong>AI \ucee8\ud0dd\uc13c\ud130\ub780?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AI <a href=\"https:\/\/www.salesforce.com\/kr\/service\/contact-center\/guide\/\">\ucee8\ud0dd\uc13c\ud130<\/a>\ub294 \uc778\uacf5\uc9c0\ub2a5\uc744 \ud65c\uc6a9\ud574 \uc804\ud654\u00b7\ucc44\ud305\u00b7\uc774\uba54\uc77c\u00b7\uba54\uc2dc\uc9c0\u00b7\uc140\ud504\uc11c\ube44\uc2a4 \ub4f1 \ubaa8\ub4e0 \ucc44\ub110\uc758 \uace0\uac1d \uc751\ub300\ub97c \uc790\ub3d9\ud654\ud558\uace0 \uace0\ub3c4\ud654\ud558\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\uc785\ub2c8\ub2e4. \ub2e8\uc21c \ubb38\uc758 \ucc98\ub9ac\ubd80\ud130 \uc5ec\ub7ec \ucc44\ub110\uc5d0 \uac78\uce5c \uc0c1\ud638\uc791\uc6a9 \uad00\ub9ac\uae4c\uc9c0, AI\uac00 \ud6a8\uc728\uc744 \ub192\uc774\uace0 \uc751\ub2f5 \uc2dc\uac04\uc744 \uc904\uc774\uba70 \uc804\ubc18\uc801\uc778 <a href=\"https:\/\/www.salesforce.com\/kr\/service\/what-is-customer-service\/\">\uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8<\/a>\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774\ucc98\ub7fc AI\ub97c \ud65c\uc6a9\ud558\uba74 \uc804\ud1b5\uc801\uc778 \ucee8\ud0dd\uc13c\ud130\ub97c \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \ub9e4\ub044\ub7fd\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc73c\ub85c \ubc14\uafc0 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c <a href=\"https:\/\/www.salesforce.com\/kr\/agentforce\/what-is-agentic-ai\/\">AI \uc5d0\uc774\uc804\ud2b8(AI Agent)<\/a>\ub294 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0, \ucd5c\uc120\uc758 \ub300\uc751 \ubc29\uc2dd\uc744 \ud310\ub2e8\ud558\uba70, \ubb38\uc81c\ub97c \uc2a4\uc2a4\ub85c \ud574\uacb0\ud558\uae30\ub3c4 \ud569\ub2c8\ub2e4. \ub354 \ubcf5\uc7a1\ud55c \ubb38\uc81c\uac00 \uc0dd\uae30\uba74 AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc804\uccb4 \ub9e5\ub77d\uc744 \uadf8\ub300\ub85c \ub2f4\uc544 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc790\uc5f0\uc2a4\ub7fd\uac8c \ub118\uaca8, \uc77c\uad00\ub418\uace0 \ud6a8\uc728\uc801\uc778 <a href=\"https:\/\/www.salesforce.com\/cx\/what-is-customer-experience\/\">\uace0\uac1d \uacbd\ud5d8<\/a>\uc744 \uc774\uc5b4\uac11\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc2e4\uc81c\ub85c \uc138\uc77c\uc988\ud3ec\uc2a4(Salesforce) <a href=\"https:\/\/www.salesforce.com\/kr\/form\/pdf\/state-of-service-7-report\/\">State of Service \ub9ac\ud3ec\ud2b8<\/a>\uc5d0\uc11c\ub294 2027\ub144\uae4c\uc9c0 \uc11c\ube44\uc2a4 \ubb38\uc758\uc758 \uc808\ubc18\uc774 AI\ub85c \ud574\uacb0\ub420 \uac83\uc73c\ub85c \ub0b4\ub2e4\ubd05\ub2c8\ub2e4. AI \ucee8\ud0dd\uc13c\ud130\uac00 &#8216;\uc5b8\uc820\uac00\uc758 \uae30\uc220&#8217;\uc774 \uc544\ub2c8\ub77c \uc9c0\uae08 \ub3c4\uc785\uc744 \uc900\ube44\ud574\uc57c \ud560 \uacfc\uc81c\uc778 \uc774\uc720\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-ai-\ucf5c\uc13c\ud130\uc640-ai-\ucee8\ud0dd\uc13c\ud130-\ubb34\uc5c7\uc774-\ub2e4\ub97c\uae4c\" class=\"wp-block-heading has-background\" style=\"background:linear-gradient(135deg,rgb(0,179,255) 1%,rgb(144,208,254) 31%,rgb(234,245,254) 64%,rgb(254,240,243) 82%)\"><strong>AI \ucf5c\uc13c\ud130\uc640 AI \ucee8\ud0dd\uc13c\ud130, \ubb34\uc5c7\uc774 \ub2e4\ub97c\uae4c?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">&#8216;\ucf5c\uc13c\ud130&#8217;\uc640 &#8216;\ucee8\ud0dd\uc13c\ud130&#8217;\ub294 \uc790\uc8fc \ud63c\uc6a9\ub418\uc9c0\ub9cc \uc5c4\ubc00\ud788\ub294 \ub2e4\ub985\ub2c8\ub2e4. \ucf5c\uc13c\ud130\ub294 \uc804\ud654(\uc74c\uc131)\ub85c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uc870\uc9c1\uc774\uace0, \ucee8\ud0dd\uc13c\ud130\ub294 \uc804\ud654\u00b7\uc774\uba54\uc77c\u00b7\uc18c\uc15c\ubbf8\ub514\uc5b4\u00b7\ucc44\ud305\u00b7SMS\u00b7\uba54\uc2dc\uc9c0\u00b7\ud654\uc0c1\u00b7\ud654\uba74 \uacf5\uc720\uae4c\uc9c0 \uc544\uc6b0\ub974\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ud5c8\ube0c\uc785\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130\uac00 \ub354 \ub113\uc740 \uac1c\ub150\uc73c\ub85c \ucf5c\uc13c\ud130\ub97c \ud3ec\ud568\ud558\uba70, \uc5ec\uae30\uc5d0 AI\uac00 \uacb0\ud569\ub41c \uac83\uc774 \uac01\uac01 AI \ucf5c\uc13c\ud130, AI \ucee8\ud0dd\uc13c\ud130\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ub458\uc740 \ud06c\uac8c \uc138 \uac00\uc9c0 \ucd95\uc73c\ub85c \uad6c\ubd84\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-header-highlight\"><table class=\"has-black-color has-text-color has-link-color has-fixed-layout\"><thead><tr><th>\uad6c\ubd84<\/th><th>\ucf5c\uc13c\ud130<\/th><th>\ucee8\ud0dd\uc13c\ud130<\/th><\/tr><\/thead><tbody><tr><td>\ucc44\ub110<\/td><td>\uc804\ud654(\uc74c\uc131) \uc911\uc2ec<\/td><td>\uc804\ud654 + \uc774\uba54\uc77c\u00b7\uc18c\uc15c\u00b7\ucc44\ud305\u00b7SMS\u00b7\uba54\uc2dc\uc9c0\u00b7\ud654\uc0c1 \ub4f1 \ub2e4\ucc44\ub110<\/td><\/tr><tr><td>\ub370\uc774\ud130\u00b7\uac1c\uc778\ud654<\/td><td>CRM \ub3c4\uc785\uc774 \uc81c\ud55c\uc801 \u2192 \uace0\uac1d \uc815\ubcf4\uac00 \ubd80\uc871\ud560 \uc218 \uc788\uc74c<\/td><td>CRM\uc73c\ub85c \uace0\uac1d \ub9e5\ub77d\uc744 \ud65c\uc6a9\ud574 \uac1c\uc778\ud654\ub41c \uc751\ub300<\/td><\/tr><tr><td>\uc0c1\ub2f4\uc6d0 \uc5ed\ub7c9<\/td><td>\uc804\ud654 \uc751\ub300 \uc911\uc2ec<\/td><td>\uc5ec\ub7ec \ucc44\ub110(\ub610\ub294 \uc804\ubb38 \ucc44\ub110)\uc744 \ub118\ub098\ub4dc\ub294 \uc5ed\ub7c9<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\uc2e4\ubb34\uc5d0\uc11c\ub294 \ub2e8\uc21c\ud55c \ubb38\uc758\ub294 \uc140\ud504\uc11c\ube44\uc2a4\u00b7\ucc57\ubd07\u00b7\ucc44\ud305 \uac19\uc740 \uc800\ubd80\ub2f4 \ucc44\ub110\ub85c, \ubcf5\uc7a1\ud55c \ubb38\uc758\ub294 \uc804\ud654\ub85c \ucc98\ub9ac\ud558\ub294 \uac83\uc774 \uc77c\ubc18\uc801\uc785\ub2c8\ub2e4. \ucd5c\uadfc\uc5d0\ub294 \uc74c\uc131\uacfc \ub514\uc9c0\ud138 \ucc44\ub110\uc774 \ud55c \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud1b5\ud569\ub418\uba74\uc11c, &#8216;AI \ucf5c\uc13c\ud130&#8217;\ub97c \ucc3e\ub294 \uc218\uc694\ub3c4 \ub300\ubd80\ubd84 \uc774 \ud1b5\ud569\ud615 AI \ucee8\ud0dd\uc13c\ud130\ub85c \uc218\ub834\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uac00\uc774\ub4dc\ub294 \ub354 \ud3ec\uad04\uc801\uc778 AI \ucee8\ud0dd\uc13c\ud130\ub97c \uc911\uc2ec\uc73c\ub85c, \uc74c\uc131 \ucc44\ub110(AI \ucf5c\uc13c\ud130)\uae4c\uc9c0 \uc544\uc6b0\ub974\ub294 \uad00\uc810\uc5d0\uc11c \uc815\ub9ac\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-ai-\ucee8\ud0dd\uc13c\ud130-\ub3c4\uc785-\ud6a8\uacfc-8\uac00\uc9c0\" class=\"wp-block-heading has-background\" style=\"background:linear-gradient(135deg,rgb(0,179,255) 1%,rgb(144,208,254) 31%,rgb(234,245,254) 64%,rgb(254,240,243) 82%)\"><strong>AI \ucee8\ud0dd\uc13c\ud130 \ub3c4\uc785 \ud6a8\uacfc 8\uac00\uc9c0<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AI \ucee8\ud0dd\uc13c\ud130\ub294 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc6d0 \ubaa8\ub450\uc758 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ud6a8\uc728\uacfc \ud655\uc7a5\uc131\uc744 \ub04c\uc5b4\uc62c\ub9bd\ub2c8\ub2e4. \ud575\uc2ec \uc774\uc810\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\ub354 \ube60\ub978 \uc751\ub2f5 \uc2dc\uac04<\/strong> \u2014 AI \uc5d0\uc774\uc804\ud2b8\uac00 \ub2e8\uc21c \ubb38\uc758\ub97c \uc989\uc2dc \uc811\uc218\u00b7\ucc98\ub9ac\ud574 \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc774\uace0, \uc601\uc5c5\uc2dc\uac04 \uc678\uc5d0\ub3c4 \ube60\ub978 \ud574\uacb0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc0c1\ub2f4\uc6d0 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1<\/strong> \u2014 AI\uac00 \ub2f5\ubcc0\uc744 \uc81c\uc548\ud558\uace0 \uc9c0\uc2dd \ubca0\uc774\uc2a4 \ubb38\uc11c\ub97c \ucc3e\uc544\uc8fc\uba70 \uc0ac\ub840 \uc694\uc57d \uac19\uc740 \ubc18\ubcf5 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud574, \uc0c1\ub2f4\uc6d0\uc774 \ub354 \uac00\uce58 \uc788\ub294 \uc77c\uc5d0 \uc9d1\uc911\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>24\uc2dc\uac04 \uc5f0\uc911\ubb34\ud734 \uc6b4\uc601<\/strong> \u2014 AI\ub294 \ubc24\ub0ae\uc774\ub098 \uc8fc\ub9d0 \uc5c6\uc774 \uc791\ub3d9\ud574, \uc74c\uc131\u00b7\ucc44\ud305 \ub4f1 \ub514\uc9c0\ud138 \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c 24\uc2dc\uac04 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8<\/strong> \u2014 AI\uac00 <a href=\"https:\/\/www.salesforce.com\/kr\/crm\/\">CRM<\/a> \ub370\uc774\ud130\ub97c \ub04c\uc5b4\uc640 \uace0\uac1d\uc758 \uc774\ub825\u00b7\uc120\ud638\u00b7\ud589\ub3d9\uc5d0 \ub9de\ucdb0 \ub2f5\ubcc0\uacfc \ucd94\ucc9c\uc744 \uc870\uc815\ud574, \ub354 \uad00\ub828\uc131 \ub192\uc740 \uc0c1\ud638\uc791\uc6a9\uc744 \ub9cc\ub4ed\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ub354 \uc815\ud655\ud55c \ub77c\uc6b0\ud305\uacfc \ud574\uacb0<\/strong> \u2014 \uc5ed\ub7c9\u00b7\uc751\ub300 \uac00\ub2a5 \uc5ec\ubd80\u00b7\ub9e5\ub77d\uc744 \uc885\ud569\ud574 \ubb38\uc758\ub97c \uc9c0\ub2a5\uc801\uc73c\ub85c \ubc30\ubd84\ud574 \uace0\uac1d\uc744 \ucc98\uc74c\ubd80\ud130 \uc801\ud569\ud55c \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ud655\uc7a5\uc131<\/strong> \u2014 \uace0\uac1d \uc218\uc694\uac00 \ub298\uc5b4\ub3c4 \uc778\ub825\uc744 \ub298\ub9ac\uc9c0 \uc54a\uace0 \ub354 \ub9ce\uc740 \ubb38\uc758\ub97c \ub354 \ub0ae\uc740 \ube44\uc6a9\uc73c\ub85c \ucc98\ub9ac\ud558\uba70 \uc9c0\uc6d0 \uaddc\ubaa8\ub97c \ud655\uc7a5\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\uc640 \ubd84\uc11d<\/strong> \u2014 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uc218\uc9d1\u00b7\ubd84\uc11d\ud574, \uc131\uacfc \ucd94\uc774\uc640 \uace0\uac1d \uac10\uc815, \uac1c\uc120 \ud3ec\uc778\ud2b8\ub97c \ub9ac\ub354\uc5d0\uac8c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc77c\uad00\ub41c \ud488\uc9c8\uacfc \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4<\/strong> \u2014 AI\uac00 \uc0c1\ud638\uc791\uc6a9\uc758 \ud488\uc9c8\uacfc \uaddc\uc815 \uc900\uc218\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0, \uc2e4\uc2dc\uac04 \ucf54\uce6d\uc774\ub098 \uc54c\ub9bc\uc73c\ub85c \uc0c1\ub2f4\uc6d0\uc774 \uae30\uc900\uc744 \uc9c0\ud0a4\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ol>\n\n\n\n<h2 id=\"h-ai\uac00-\ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c-\ud65c\uc6a9\ub418\ub294-4\uac00\uc9c0-\uc720\ud615\" class=\"wp-block-heading has-background\" style=\"background:linear-gradient(135deg,rgb(0,179,255) 1%,rgb(144,208,254) 31%,rgb(234,245,254) 64%,rgb(254,240,243) 82%)\"><strong><strong>AI\uac00 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \ud65c\uc6a9\ub418\ub294 4\uac00\uc9c0 \uc720\ud615<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uadf8\ub807\ub2e4\uba74 \uc774\ub7f0 \uc774\uc810\uc740 \uc2e4\uc81c \uc5c5\ubb34\uc5d0\uc11c \uc5b4\ub5a4 \ubaa8\uc2b5\uc73c\ub85c \ub098\ud0c0\ub0a0\uae4c\uc694? \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c AI\uac00 \uc2e4\uc81c\ub85c \uc4f0\uc774\ub294 \ubc29\uc2dd\uc744 \uba87 \uac00\uc9c0 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\uc140\ud504\uc11c\ube44\uc2a4 AI \uc5d0\uc774\uc804\ud2b8<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\ub2a6\uc740 \ubc24, \ubc30\uc1a1\uc774 \uc9c0\uc5f0\ub41c \uc8fc\ubb38 \uc0c1\ud0dc\ub97c \ud655\uc778\ud558\ub824\ub294 \uace0\uac1d\uc744 \ub5a0\uc62c\ub824 \ubcf4\uc138\uc694. \uc601\uc5c5\uc2dc\uac04\uc744 \uae30\ub2e4\ub9b4 \ud544\uc694 \uc5c6\uc774 \ucc44\ud305\uc744 \uc5f4\uba74, AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc989\uc2dc \uc8fc\ubb38 \ub0b4\uc5ed\uc744 \ubd88\ub7ec\uc640 \ucd5c\uc2e0 \ubc30\uc1a1 \uc0c1\ud669\uc744 \uc54c\ub824\uc8fc\uace0, \ub3c4\ucc29 \uc2dc \uc54c\ub9bc\uc744 \ubcf4\ub0b4\uc8fc\uaca0\ub2e4\uace0 \uc81c\uc548\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0 \uc5c6\uc774\ub3c4 \ubb38\uc81c\uac00 \uba87 \ucd08 \ub9cc\uc5d0 \ud574\uacb0\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc6d0 \uc9c0\uc6d0<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\ud55c \uace0\uac1d\uc774 \ubcf5\uc7a1\ud55c \uccad\uad6c \ubb38\uc81c\ub85c \uc804\ud654\ub97c \uac81\ub2c8\ub2e4. \ud1b5\ud654\uac00 \uc774\uc5b4\uc9c0\ub294 \ub3d9\uc548 AI\uac00 \ub300\ud654\ub97c \ubd84\uc11d\ud574 \uace0\uac1d\uc758 \ucd5c\uadfc \uac70\ub798 \ub0b4\uc5ed\uacfc \uad00\ub828 \uc9c0\uc2dd \ubb38\uc11c, \ucd94\ucc9c \ub2e4\uc74c \ub2e8\uacc4\ub97c \ud654\uba74\uc5d0 \ub744\uc6c1\ub2c8\ub2e4. \ud544\uc694\ud55c \uc815\ubcf4\uac00 \uace7\ubc14\ub85c \uc8fc\uc5b4\uc9c0\ub2c8, \uc0c1\ub2f4\uc6d0\uc740 \ubb38\uc81c\ub97c \ube60\ub974\uac8c \ud574\uacb0\ud558\uace0 \ud574\ubc95\uc744 \uc790\uc2e0 \uc788\uac8c \uc124\uba85\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\ud55c \uace0\uac1d\uc774 \uc81c\ud488\uc758 \uae30\uc220\uc801 \ubb38\uc81c\ub85c \uba54\uc2dc\uc9c0\ub97c \ubcf4\ub0c5\ub2c8\ub2e4. AI\uac00 \ubb38\uc81c \uc720\ud615\uc744 \uc2dd\ubcc4\ud558\uace0 \uc774 \uace0\uac1d\uc774 \uc911\uc694 \uace0\uac1d\uc784\uc744 \uc778\uc2dd\ud569\ub2c8\ub2e4. \ubb38\uc758\ub97c \uc77c\ubc18 \ub300\uae30\uc5f4\ub85c \ubcf4\ub0b4\ub294 \ub300\uc2e0, \uc801\ud569\ud55c \uc804\ubb38\uc131\uc744 \uac16\ucd98 \ub2f4\ub2f9 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uace7\ubc14\ub85c \uc5f0\uacb0\ud574 \ud574\uacb0 \uc2dc\uac04\uacfc \ubd88\ud3b8\uc744 \uc904\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\uc790\ub3d9 \uc694\uc57d\uacfc \uc778\uc0ac\uc774\ud2b8<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\uae34 \ubb38\uc81c \ud574\uacb0 \ud1b5\ud654\uac00 \ub05d\ub098\uba74, \uc6d0\ub798 \uc0c1\ub2f4\uc6d0\uc740 \ubb34\uc2a8 \uc77c\uc774 \uc788\uc5c8\ub294\uc9c0 \uba54\ubaa8\ud558\ub294 \ub370 \uba87 \ubd84\uc744 \uc501\ub2c8\ub2e4. \ub300\uc2e0 AI\uac00 \ub300\ud654\ub97c \uba85\ud655\ud558\uac8c \uc790\ub3d9 \uc694\uc57d\ud558\uace0, \ud574\uacb0 \ub2e8\uacc4\ub97c \uae30\ub85d\ud558\uba70, \uc0ac\ub840 \ub808\ucf54\ub4dc\ub97c \uc5c5\ub370\uc774\ud2b8\ud569\ub2c8\ub2e4. \ub355\ubd84\uc5d0 \uc0c1\ub2f4\uc6d0\uc740 \ub2e4\uc74c \uace0\uac1d\uc5d0\uac8c \ub354 \ube68\ub9ac \ub118\uc5b4\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774\ucc98\ub7fc AI\ub294 \ucf5c\uc13c\ud130 \uc6b4\uc601\uc758 \ud6a8\uc728\uc744 \ub192\uc774\ub294 \ub3d9\uc2dc\uc5d0, \uace0\uac1d\uc774 \uae30\ub300\ud558\ub294 \ub9e4\ub044\ub7fd\uace0 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\uae4c\uc9c0 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-ai-\ucee8\ud0dd\uc13c\ud130-\uc194\ub8e8\uc158-\ub3c4\uc785-\uc2dc-\ud655\uc778\ud574\uc57c-\ud560-\ud575\uc2ec-\uae30\ub2a5-7\uac00\uc9c0\" class=\"wp-block-heading has-background\" style=\"background:linear-gradient(135deg,rgb(0,179,255) 1%,rgb(144,208,254) 31%,rgb(234,245,254) 64%,rgb(254,240,243) 82%)\"><strong>AI \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ub3c4\uc785 \uc2dc, \ud655\uc778\ud574\uc57c \ud560 \ud575\uc2ec \uae30\ub2a5 7\uac00\uc9c0<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774\uc81c \uc2e4\uc81c \uc194\ub8e8\uc158\uc744 \uace0\ub97c \ub54c\ub294 \ubb34\uc5c7\uc744 \ubd10\uc57c \ud560\uae4c\uc694? \ub3c4\uc785 \uc131\ud328\ub97c \uac00\ub974\ub294 \uae30\ub2a5\ub4e4\uc744 \uc9da\uc5b4\ubd05\ub2c8\ub2e4.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\uc634\ub2c8\ucc44\ub110 AI \uc5d0\uc774\uc804\ud2b8<\/strong>: \uc74c\uc131\u00b7\ucc44\ud305\u00b7\uba54\uc2dc\uc9c0 \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \ub2e8\uc21c \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud574, \uc0c1\ub2f4\uc6d0\uc774 \ub354 \uac00\uce58 \uc788\ub294 \uc0c1\ud638\uc791\uc6a9\uc5d0 \uc9d1\uc911\ud558\uac8c \ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc6d0 \uc9c0\uc6d0<\/strong>: \uc751\ub300 \uc911\uc5d0 \ub2f5\ubcc0\uacfc \uad00\ub828 \uc9c0\uc2dd, \ub2e4\uc74c\uc5d0 \ucde8\ud560 \ud589\ub3d9(Next-best action)\uc744 \uc81c\uc548\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ud1b5\ud569 \uc0c1\ub2f4\uc6d0 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4<\/strong>: \uc804\uccb4 \uc0c1\ud638\uc791\uc6a9 \uc774\ub825\uacfc \uc0ac\ub840 \uc0c1\uc138, \ucc44\ub110 \uc811\uc810\uc744 \ud55c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ud655\uc778\ud574 \uc0ac\uc77c\ub85c\ub97c \uc904\uc774\uace0 \ub9e4\ub044\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305<\/strong>: \uc5ed\ub7c9\u00b7\uc751\ub300 \uac00\ub2a5 \uc5ec\ubd80\u00b7\uace0\uac1d \ub9e5\ub77d\uc744 \ubc14\ud0d5\uc73c\ub85c \ubb38\uc758\ub97c \uc801\ud569\ud55c \ucc44\ub110\uc758 \uc801\ud569\ud55c \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \ube60\ub974\uac8c \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc790\ub3d9 \uc0ac\ub840 \uc694\uc57d<\/strong>: \uc0c1\ub2f4\uc6d0\uc758 \uc2dc\uac04\uc744 \uc544\ub07c\uace0 \ubb38\uc11c\ud654\uc758 \uc77c\uad00\uc131\uc744 \ub192\uc5ec, \ub354 \ub098\uc740 \uc778\uacc4\uc640 \uad00\ub9ac\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ubd84\uc11d\uacfc \uc778\uc0ac\uc774\ud2b8<\/strong>: \ub300\uc2dc\ubcf4\ub4dc\uc640 \ub9ac\ud3ec\ud305\uc73c\ub85c AI \uc131\uacfc, \uc0c1\ub2f4\uc6d0 \uc0dd\uc0b0\uc131, \ud575\uc2ec \uace0\uac1d \uc11c\ube44\uc2a4 \uc9c0\ud45c\ub97c \uce21\uc815\ud574 \uc9c0\uc18d\uc801\uc778 \ucd5c\uc801\ud654\ub97c \ub4b7\ubc1b\uce68\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ucc45\uc784 \uc788\ub294 AI\uc640 \uac00\ub4dc\ub808\uc77c<\/strong>: AI\uac00 \ud22c\uba85\ud558\uac8c \uc791\ub3d9\ud558\uace0 \ub370\uc774\ud130 \ud504\ub77c\uc774\ubc84\uc2dc\ub97c \ubcf4\ud638\ud558\uba70, \uac10\ub3c5\uc5d0 \uc0ac\ub78c\uc774 \ucc38\uc5ec\ud558\ub3c4\ub85d \ud574 \uc548\uc804\ud558\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc6b4\uc601\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n\n\n\n<h2 id=\"h-ai-\ucee8\ud0dd\uc13c\ud130-\ub3c4\uc785-\uc2e4\ucc9c-\ubc29\uc548-7\uac00\uc9c0\" class=\"wp-block-heading has-background\" style=\"background:linear-gradient(135deg,rgb(0,179,255) 1%,rgb(144,208,254) 31%,rgb(234,245,254) 64%,rgb(254,240,243) 82%)\"><strong>AI \ucee8\ud0dd\uc13c\ud130 \ub3c4\uc785 \uc2e4\ucc9c \ubc29\uc548 7\uac00\uc9c0<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ub9c8\uc9c0\ub9c9\uc73c\ub85c \ub3c4\uc785 \ud6c4\uc5d0\ub294 \ubb34\uc5c7\uc744 \uc9c0\ucf1c\uc57c \ud560\uae4c\uc694? \uc2dc\ud589\ucc29\uc624\ub97c \uc904\uc774\ub294 \uc2e4\ucc9c \ubc29\ubc95\uc744 \uc815\ub9ac\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\uba85\ud655\ud55c \ubaa9\ud45c\ubd80\ud130 \uc138\uc6b0\uae30<\/strong>: AI\ub85c \ubb34\uc5c7\uc744 \uc774\ub8f0\uc9c0 \uc815\uc758\ud569\ub2c8\ub2e4. \ucc98\ub9ac \uc2dc\uac04 \ub2e8\ucd95, \uace0\uac1d \ub9cc\uc871\ub3c4(CSAT) \uac1c\uc120, \uc9c0\uc6d0 \ud655\uc7a5, \uc140\ud504\uc11c\ube44\uc2a4 \ud655\ub300 \uc911 \ubb34\uc5c7\uc774 \ubaa9\ud45c\uc778\uc9c0 \ubd84\uba85\ud788 \ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ud6a8\uacfc \ud070 \ud65c\uc6a9 \uc0ac\ub840 \uc6b0\uc120<\/strong>: FAQ \uc790\ub3d9\ud654, \ud6a8\uc728\uc801\uc778 \uc0ac\ub840 \ubc30\ubd84, \uc0c1\ud638\uc791\uc6a9 \uc694\uc57d\ucc98\ub7fc \ube60\ub974\uac8c \uc131\uacfc\ub97c \ub0bc \uc218 \uc788\ub294 \uc0ac\ub840\uc5d0 \uc9d1\uc911\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc0ac\ub78c\uc758 \ud310\ub2e8(Human-in-the-loop)\uc744 \ubc18\ub4dc\uc2dc \uac70\uce58\uae30<\/strong>: AI\ub294 \ud300\uc744 \ub300\uccb4\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \uac15\ud654\ud558\ub294 \ub3c4\uad6c\uc785\ub2c8\ub2e4. \ubc18\ubcf5 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud558\uace0 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uc2dc\ud558\ub418, \ubcf5\uc7a1\ud558\uace0 \uac1c\uc778\ud654\ub41c \uc751\ub300\ub294 \uc0c1\ub2f4\uc6d0\uc774 \ub9e1\ub294 \ud611\uc5c5 \uad6c\uc870\uac00 \uac00\uc7a5 \ud6a8\uacfc\uc801\uc785\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ub370\uc774\ud130\ub85c \uac1c\uc778\ud654<\/strong>: \ubd80\uc11c\ub97c \ub118\ub098\ub4dc\ub294 \uace0\uac1d \ub370\uc774\ud130\ub97c \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ub2e8\uc77c \ub370\uc774\ud130 \uc6d0\ucc9c(SSOT)\uc73c\ub85c \uc5f0\uacb0\ud574, \ub2f5\ubcc0\u00b7\ucd94\ucc9c\u00b7\ub77c\uc6b0\ud305\uc774 \uc644\uc804\ud558\uace0 \ucd5c\uc2e0\uc778 \ub9e5\ub77d\uc5d0 \uadfc\uac70\ud558\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc791\uac8c \uc2dc\uc791\ud558\uace0 \uc810\ucc28 \ud0a4\uc6b0\uae30<\/strong>: \uc791\uac8c \uc2dc\uc791\ud574 \ud53c\ub4dc\ubc31\uc744 \ubaa8\uc73c\uace0 AI \ubaa8\ub378\uc744 \ub2e4\ub4ec\uc2b5\ub2c8\ub2e4. \ud574\uacb0 \uc2dc\uac04, CSAT, \uc140\ud504\uc11c\ube44\uc2a4 \uc131\uacf5\ub960 \uac19\uc740 KPI\ub85c \uc131\uacfc\ub97c \uce21\uc815\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ud300\uc744 \uad50\uc721\ud558\uace0 \uc5ed\ub7c9 \uac15\ud654<\/strong>: \ud300\uc774 \uc790\uc2e0\uac10\uc744 \uac00\uc9c8 \ub54c AI \ub3c4\uc785\uc774 \uc21c\uc870\ub86d\uc2b5\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4(Salesforce)\uc758 \ubb34\ub8cc \uc628\ub77c\uc778 \ud559\uc2b5 \ud50c\ub7ab\ud3fc <a href=\"https:\/\/trailhead.salesforce.com\/ko\">Trailhead<\/a>\ub85c \uc0c1\ub2f4\uc6d0\uc758 AI\u00b7\ucf5c\uc13c\ud130 \uc5ed\ub7c9\uc744 \ud0a4\uc6b0\uace0, <a href=\"https:\/\/trailhead.salesforce.com\/ko\/trailblazercommunity\">Serviceblazer \ucee4\ubba4\ub2c8\ud2f0<\/a>\uc5d0\uc11c \ubc30\uc6c0\uacfc \ub178\ud558\uc6b0\ub97c \ub098\ub204\ub3c4\ub85d \ub3c5\ub824\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc724\ub9ac\uc801\uc774\uace0 \ucc45\uc784 \uc788\ub294 AI \uc0ac\uc6a9<\/strong>: \ud22c\uba85\uc131\uc744 \uc720\uc9c0\ud558\uace0 \uace0\uac1d \ub370\uc774\ud130\ub97c \ubcf4\ud638\ud558\uba70, \uc758\uc0ac\uacb0\uc815\uc758 \uc911\uc2ec\uc5d0 \uc0ac\ub78c\uc758 \uac10\ub3c5\uc774 \ub0a8\ub3c4\ub85d \uac00\ub4dc\ub808\uc77c\uc744 \ub9c8\ub828\ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n\n\n\n<h2 id=\"h-\uc138\uc77c\uc988\ud3ec\uc2a4\uc758-ai-\ucee8\ud0dd\uc13c\ud130-agentforce-contact-center\" class=\"wp-block-heading has-background\" style=\"background:linear-gradient(135deg,rgb(0,179,255) 1%,rgb(144,208,254) 31%,rgb(234,245,254) 64%,rgb(254,240,243) 82%)\"><strong>\uc138\uc77c\uc988\ud3ec\uc2a4\uc758 AI \ucee8\ud0dd\uc13c\ud130 &#8211; Agentforce Contact Center<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ud6a8\uacfc\uc801\uc778 AI \ucee8\ud0dd\uc13c\ud130\ub97c \uad6c\ud604\ud558\ub824\uba74 \uc790\ub3d9\ud654 \ub3c4\uad6c\ub97c \ub354\ud558\ub294 \uac83\ub9cc\uc73c\ub85c\ub294 \ubd80\uc871\ud569\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130\uc640 \ucc44\ub110, AI\uac00 \ub9e4\ub044\ub7fd\uac8c \ud568\uaed8 \uc791\ub3d9\ud558\ub294 \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ubc14\ub85c \uc774 \uc9c0\uc810\uc5d0\uc11c <a href=\"https:\/\/www.salesforce.com\/kr\/service\/contact-center\/\">Agentforce Contact Center\uac00<\/a> \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc0ac\ub78c \uc0c1\ub2f4\uc6d0\uacfc \ub098\ub780\ud788 \uc77c\ud558\uba70 \ub2e8\uc21c \uc694\uccad\uc744 \uc790\ub3d9\ud654\ud558\uace0 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc0c1\ub2f4\uc6d0\uc744 \uc9c0\uc6d0\ud558\uba70 \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud569\ub2c8\ub2e4. \uc774 AI \uae30\ub2a5\uc740 \ubaa8\ub4e0 \ucc44\ub110\uc758 \uace0\uac1d \ub370\uc774\ud130\uc640 \uc0c1\ud638\uc791\uc6a9\uc744 \ud558\ub098\ub85c \ud1b5\ud569\ud558\ub294 \ud50c\ub7ab\ud3fc \uc704\uc5d0\uc11c \uc791\ub3d9\ud558\uae30 \ub54c\ubb38\uc5d0, \ubaa8\ub4e0 AI \uae30\ubc18 \uc0c1\ud638\uc791\uc6a9\uc774 \uace0\uac1d\uc5d0 \ub300\ud55c \uc644\uc804\ud55c \uad00\uc810\uc744 \ubc14\ud0d5\uc73c\ub85c \uc774\ub904\uc9d1\ub2c8\ub2e4.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a912992b4b1e&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a912992b4b1e\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" height=\"585\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AI-\ucf5c\uc13c\ud130.png?w=1024\" alt=\"\uace0\uac1d \ub9cc\uc871\ub3c4(CSAT)\u00b7\uc0c1\ud638\uc791\uc6a9 \uc218\u00b7\uac10\uc815 \ubd84\uc11d \ucd94\uc774\uc640 AI \uc751\ub300\ub97c \ud55c \ud654\uba74\uc5d0 \ubcf4\uc5ec\uc8fc\ub294 Agentforce Contact Center\uc758 AI \ucee8\ud0dd\uc13c\ud130 \ub300\uc2dc\ubcf4\ub4dc\" class=\"wp-image-5838\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AI-\ucf5c\uc13c\ud130.png 1660w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AI-\ucf5c\uc13c\ud130.png?w=300&amp;h=171 300w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AI-\ucf5c\uc13c\ud130.png?w=768&amp;h=439 768w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AI-\ucf5c\uc13c\ud130.png?w=1024&amp;h=585 1024w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AI-\ucf5c\uc13c\ud130.png?w=1536&amp;h=877 1536w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/08\/AI-\ucf5c\uc13c\ud130.png?w=150&amp;h=86 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h3 id=\"h-agentforce-contact-center\uc758-\uc8fc\uc694-\uae30\ub2a5\" class=\"wp-block-heading\"><strong>Agentforce Contact Center\uc758 \uc8fc\uc694 \uae30\ub2a5<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc77c\uc0c1\uc801\uc778 \uc11c\ube44\uc2a4 \uc694\uccad \uc790\ub3d9\ud654<\/strong>: \uc8fc\ubb38 \uc870\ud68c, \ube44\ubc00\ubc88\ud638 \uc7ac\uc124\uc815, \uc608\uc57d \uac19\uc740 \ub2e8\uc21c \ubb38\uc758\ub97c 24\uc2dc\uac04 \uc989\uc2dc \ud574\uacb0\ud574 \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc774\uace0 \uc9c0\uc6d0\uc744 \ud655\uc7a5\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc6d0 \uc9c0\uc6d0<\/strong>: \uc2e4\uc2dc\uac04 \ucd94\ucc9c\uacfc \uc9c0\uc2dd \ubb38\uc11c, \ub2e4\uc74c \ub2e8\uacc4 \uc81c\uc548\uc73c\ub85c \uc0c1\ub2f4\uc6d0\uc774 \ub354 \ube60\ub974\uace0 \uc815\ud655\ud558\uac8c \uc751\ub300\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ucc44\ub110\uc744 \ub118\ub098\ub4dc\ub294 \ub9e4\ub044\ub7ec\uc6b4 \uc11c\ube44\uc2a4<\/strong>: \uc74c\uc131\u00b7\ucc44\ud305\u00b7\uba54\uc2dc\uc9c0\u00b7\uc774\uba54\uc77c \uc5b4\ub514\ub85c \ubb38\uc758\ud558\ub4e0, AI\uc640 \uc0c1\ub2f4\uc6d0\uc774 \ub3d9\uc77c\ud55c \ud1b5\ud569 \ub370\uc774\ud130\uc640 \uc0c1\ud638\uc791\uc6a9 \uc774\ub825\uc744 \ubc14\ud0d5\uc73c\ub85c \uc751\ub300\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc6b4\uc601 \ud6a8\uc728 \uac1c\uc120<\/strong>: \uc0c1\ud638\uc791\uc6a9\uc744 \uc790\ub3d9 \uc694\uc57d\ud558\uace0 \uac10\uc815\uc744 \ubd84\uc11d\ud558\uba70, \uad00\ub9ac\uc790\uac00 \ud300\uc744 \ucf54\uce6d\ud558\uace0 \uc6cc\ud06c\ud50c\ub85c\ub97c \ucd5c\uc801\ud654\ud558\ub3c4\ub85d \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc758 \uac1c\uc778\ud654<\/strong>: \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc2e4\uc2dc\uac04 \uace0\uac1d \ub370\uc774\ud130\uc5d0 \uadfc\uac70\ud574, \uace0\uac1d\ub9c8\ub2e4\uc758 \ud544\uc694\uc640 \uc774\ub825\uc5d0 \ub9de\ucd98 \ub2f5\ubcc0\uacfc \ucd94\ucc9c\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">AI \uc5d0\uc774\uc804\ud2b8\uc640 \uc0ac\ub78c\uc758 \uc804\ubb38\uc131, \ud1b5\ud569\ub41c \uace0\uac1d \ub370\uc774\ud130\uac00 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ub9cc\ub098\uba74, \ucee8\ud0dd\uc13c\ud130\ub294 \ubb38\uc81c\ub97c \ub354 \ube60\ub974\uac8c \ud480\uace0 \uc0c1\ub2f4\uc6d0\uc744 \uac15\ud654\ud558\uba70 \ub354 \uc5f0\uacb0\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uc9c0\ub2a5\ud615 \uc11c\ube44\uc2a4 \ud5c8\ube0c\ub85c \uac70\ub4ed\ub0a9\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>(\ucc38\uace0) AICC\uc758 \ub370\uc774\ud130\uc640 \uc2dc\uc2a4\ud15c\uc744 \ub124\uc774\ud2f0\ube0c\ub85c \uc787\ub294 \ud1b5\ud569 \uad00\uc810\uc740 <a href=\"https:\/\/www.salesforce.com\/kr\/blog\/what-is-aicc\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/kr\/blog\/what-is-aicc\/\">\uc774 \ube14\ub85c\uadf8\uc5d0\uc11c<\/a> \ub354 \uc790\uc138\ud788 \ub2e4\ub8f9\ub2c8\ub2e4.<\/strong><\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>AI \ucee8\ud0dd\uc13c\ud130, \uc9c1\uc811 \ubcf4\ub294 \uac83\uc774 \uac00\uc7a5 \ube60\ub985\ub2c8\ub2e4<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Agentforce\uac00 \uc74c\uc131\u00b7\ucc44\ud305\u00b7\uc774\uba54\uc77c\uc744 \ud558\ub098\ub85c \uc787\uace0 AI \uc5d0\uc774\uc804\ud2b8\uc640 \uc0c1\ub2f4\uc6d0\uc774 \ud568\uaed8 \uc77c\ud558\ub294 \ubc29\uc2dd\uc744, \ucee8\ud0dd\uc13c\ud130 \ub370\ubaa8\ub85c \ud655\uc778\ud574 \ubcf4\uc138\uc694.<br><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/kr\/service\/demos\/contact-center-demo\/?d=pb\">\ub370\ubaa8\ubcf4\uae30<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 id=\"h-\uc790\uc8fc-\ubb3b\ub294-\uc9c8\ubb38-faqs\" class=\"wp-block-heading\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38 FAQs<\/h2>\n\n\n<div class=\"accordion \">\n\t\n\n<button class=\"accordion-header\" type=\"button\">AI \ucee8\ud0dd\uc13c\ud130\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">AI \ucee8\ud0dd\uc13c\ud130\ub294 \uc778\uacf5\uc9c0\ub2a5\uc744 \ud65c\uc6a9\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uc790\ub3d9\ud654\ud558\uace0 \uace0\ub3c4\ud654\ud558\ub294 \uae30\uc220\uc785\ub2c8\ub2e4. \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\uace0, \ubb38\uc758\ub97c \ub77c\uc6b0\ud305\ud558\uba70, \uc2e4\uc2dc\uac04 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0, \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc81c\uc548\uacfc \uc778\uc0ac\uc774\ud2b8\ub97c \uc8fc\ub294 \ub4f1\uc758 \uc791\uc5c5\uc744 \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">AI \ucf5c\uc13c\ud130\uc640 AI \ucee8\ud0dd\uc13c\ud130\ub294 \uc5b4\ub5bb\uac8c \ub2e4\ub978\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\ucf5c\uc13c\ud130\ub294 \uc804\ud654(\uc74c\uc131)\ub85c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uc870\uc9c1\uc774\uace0, \ucee8\ud0dd\uc13c\ud130\ub294 \uc804\ud654\u00b7\uc774\uba54\uc77c\u00b7\uc18c\uc15c\u00b7\ucc44\ud305\u00b7SMS\u00b7\uba54\uc2dc\uc9c0\u00b7\ud654\uc0c1 \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \uc544\uc6b0\ub974\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ud5c8\ube0c\uc785\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130\uac00 \ucf5c\uc13c\ud130\ub97c \ud3ec\ud568\ud558\ub294 \ub354 \ub113\uc740 \uac1c\ub150\uc774\uba70, \ucc28\uc774\ub294 \ud06c\uac8c \ucc44\ub110\u00b7CRM \uae30\ubc18 \uac1c\uc778\ud654\u00b7\uc0c1\ub2f4\uc6d0 \uc5ed\ub7c9 \uc138 \uac00\uc9c0\uc5d0\uc11c \ub098\ud0c0\ub0a9\ub2c8\ub2e4. AI\uac00 \uacb0\ud569\ub418\uba74\uc11c \uc74c\uc131\uacfc \ub514\uc9c0\ud138 \ucc44\ub110\uc774 \ud55c \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud1b5\ud569\ub3fc, \uc624\ub298\ub0a0 AI \ucf5c\uc13c\ud130\ub97c \ucc3e\ub294 \uc218\uc694\ub3c4 \ub300\ubd80\ubd84 \ud1b5\ud569\ud615 AI \ucee8\ud0dd\uc13c\ud130\ub85c \uc218\ub834\ud569\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">AI\ub294 \ucf5c\uc13c\ud130 \uc6b4\uc601\uc744 \uc5b4\ub5bb\uac8c \ubc14\uafb8\ub098\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">AI\ub294 \ubc18\ubcf5 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud558\uace0 \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc774\uba70, \uc2e4\uc2dc\uac04 \uc548\ub0b4\uc640 \uc778\uc0ac\uc774\ud2b8\ub85c \uc0c1\ub2f4\uc6d0\uc774 \ub354 \ud6a8\uc728\uc801\uc73c\ub85c \uc77c\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uac1c\uc778\ud654\ub418\uace0 \uc77c\uad00\ub41c \uc9c0\uc6d0\uc744 \uac00\ub2a5\ud558\uac8c \ud574, \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \uc6b4\uc601 \uc131\uacfc\ub97c \ud568\uaed8 \ub04c\uc5b4\uc62c\ub9bd\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">AI \ucf5c\uc13c\ud130\uc758 \uc8fc\uc694 \ud65c\uc6a9 \ubd84\uc57c\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\uc801\ud569\ud55c \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc5f0\uacb0\ud558\ub294 \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305, \uace0\uac1d \uac10\uc815\uc744 \ud30c\uc545\ud558\ub294 \uac10\uc815 \ubd84\uc11d, \ub2c8\uc988\ub97c \uc608\uce21\ud558\ub294 \uc608\uce21 \ubd84\uc11d(Predictive analytics), \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc704\ud55c \uac00\uc0c1 \uc5b4\uc2dc\uc2a4\ud134\ud2b8, \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc6d0 \uc9c0\uc6d0 \ub3c4\uad6c \ub4f1\uc774 \ub300\ud45c\uc801\uc785\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">AI\uac00 \ucf5c\uc13c\ud130\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\ub098\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\ub124. AI\ub294 \ub354 \ube60\ub974\uace0 \uc815\ud655\ud55c \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uace0, \uc0c1\ud638\uc791\uc6a9\uc744 \uac1c\uc778\ud654\ud558\uba70, 24\uc2dc\uac04 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \ub610\ud55c \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\uc640 \ucd94\ucc9c\uc73c\ub85c \uc0c1\ub2f4\uc6d0\uc774 \ubb38\uc81c\ub97c \ub354 \ud6a8\uc728\uc801\uc73c\ub85c \ud574\uacb0\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">AI \ucf5c\uc13c\ud130\ub294 \uc0c1\ub2f4\uc6d0\uc744 \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud558\ub098\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">AI\ub294 \ub2e8\uc21c \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud558\uace0 \uad00\ub828 \uace0\uac1d \ub370\uc774\ud130\ub97c \ucc3e\uc544\uc8fc\uba70, \uc751\ub300 \uc911 \uc2e4\uc2dc\uac04 \ucd94\ucc9c\uc744 \uc81c\uacf5\ud574 \uc0c1\ub2f4\uc6d0\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub355\ubd84\uc5d0 \uc0c1\ub2f4\uc6d0\uc740 \ub354 \ud6a8\uc728\uc801\uc73c\ub85c \uc77c\ud558\uace0 \ubcf5\uc7a1\ud558\uac70\ub098 \ubbfc\uac10\ud55c \ubb38\uc81c \ud574\uacb0\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">AI \ucee8\ud0dd\uc13c\ud130 \ubc0f \ucf5c\uc13c\ud130 \ub3c4\uc785 \uc2dc \uace0\ub824\ud560 \uc810\uacfc \uacfc\uc81c\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\ub370\uc774\ud130 \ud488\uc9c8 \ud655\ubcf4, \uc790\ub3d9\ud654\uc640 \uc0ac\ub78c\uc758 \uc190\uae38 \uc0ac\uc774 \uade0\ud615 \uc720\uc9c0, \uc5c5\uc885\ubcc4 \uc804\ubb38 \uc6a9\uc5b4\ub97c \uc774\ud574\ud558\ub3c4\ub85d AI\ub97c \ud559\uc2b5\uc2dc\ud0a4\ub294 \uc77c\uc774 \uacfc\uc81c\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0 \uae30\uc874 \uc2dc\uc2a4\ud15c\uacfc\uc758 \uc5f0\ub3d9, \ud300\uc744 \uc704\ud55c \ubcc0\ud654 \uad00\ub9ac, \uc131\uacfc\uc640 \uc815\ud655\ub3c4\ub97c \ub192\uc774\uae30 \uc704\ud55c \uc9c0\uc18d\uc801\uc778 \ubaa8\ub2c8\ud130\ub9c1\ub3c4 \ud568\uaed8 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n<\/div> <!-- \/.accordion -->\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc0ac\ub78c \uc0c1\ub2f4\uc6d0\uacfc AI \uc5d0\uc774\uc804\ud2b8\uac00 \ud55c \ud300\uc744 \uc774\ub8e8\uba74 \uace0\uac1d \uc11c\ube44\uc2a4\ub294 \ub354 \ube60\ub974\uace0 \ub611\ub611\ud574\uc9d1\ub2c8\ub2e4. \uc74c\uc131 \uc911\uc2ec\uc758 AI \ucf5c\uc13c\ud130\ub97c \ub118\uc5b4, \uc804 \ucc44\ub110\uc744 \uc544\uc6b0\ub974\ub294 AI \ucee8\ud0dd\uc13c\ud130, \uc5b4\ub5bb\uac8c \uc2dc\uc791\ud558\uba74 \uc88b\uc744\uc9c0 \uc138\uc77c\uc988\ud3ec\uc2a4(Salesforce)\uac00 \uc815\ub9ac\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":852,"featured_media":5837,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"123456789000000000000000","post_meta_title":"","ai_synopsis":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"sf_content_type":[],"blog":[65,248,250,21,92,256,75],"coauthors":[8],"class_list":["post-5836","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-agentforce-service","blog-agentic-ai-2","blog-ai-2","blog-customer-relationships","blog-service","blog-service-2","blog-commerce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AI \ucee8\ud0dd\uc13c\ud130\ub780? 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