{"id":598,"date":"2023-04-20T20:26:00","date_gmt":"2025-11-12T20:26:42","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=598"},"modified":"2025-12-28T20:08:35","modified_gmt":"2025-12-28T11:08:35","slug":"customer-data-in-contact-centers","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/customer-data-in-contact-centers\/","title":{"rendered":"\uace0\uac1d \ub370\uc774\ud130 \ud65c\uc6a9\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\uc2dc\ud0a4\ub294 4\uac00\uc9c0 \ubc29\ubc95"},"content":{"rendered":"

\uc5d0\uc774\uc804\ud2b8\uac00 \uc801\uc2dc\uc5d0 \uc801\uc808\ud55c \ub370\uc774\ud130\ub97c \uc190\ub05d\uc5d0 \uc950\uace0 \uc788\uc744 \ub54c, \uc9c1\uc6d0\ub4e4\uc740 \ub300\uc778 \uc11c\ube44\uc2a4\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ubbf8 \ubcf4\uc720\ud558\uace0 \uc788\ub294 \uace0\uac1d \ub370\uc774\ud130\ub97c \ud1b5\ud574 \ud300\uc740 \ubcf5\uc7a1\ud55c \ubb38\uc81c\uc5d0 \ub300\ud574 \uc774\ud574\ub97c \uac00\uc9c0\uace0 \ud574\uacb0\ud558\uba70, \uc790\ub3d9\ud654\uc640 \uac19\uc740 \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \uac04\ub2e8\ud55c \uc694\uccad\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/h2>\n

\uc6b0\ub9ac\ub294 \ub370\uc774\ud130\uac00 \ub118\uccd0\ub098\ub294 \uc2dc\ub300\uc5d0 \uc0b4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uac01\ub3c4\uc640 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ub370\uc774\ud130\uac00 \uc3df\uc544\uc838 \ub098\uc624\uba70, \uc6b0\ub9ac\ub294 \ub370\uc774\ud130\ub97c \ud1b5\ud574 \ub9ce\uc740 \ud3b8\uc758\ub97c \uc5bb\uace0 \uc788\uc8e0. \uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uc774\ub7ec\ud55c \ubc29\ub300\ud55c \uc591\uc758 \uace0\uac1d \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0 \uc720\uc6a9\ud558\uac8c \ud65c\uc6a9\ud558\ub294 \uac83\uc740 \uc26c\uc6b4 \uc77c\uc774 \uc544\ub2d9\ub2c8\ub2e4. \ud2b9\ud788\ub098 \uc608\uc0b0\uc774 \ube60\ub4ef\ud55c \uc0c1\ud669\uc5d0\uc11c\ub294, \uace0\uac1d \uc13c\ud130\uac00 \uc774\ubbf8 \ubcf4\uc720\ud558\uace0 \uc788\ub294 \uace0\uac1d \ub370\uc774\ud130\ub97c \ucd5c\ub300\ud55c \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \ucc3e\uc544\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\ucd5c\uadfc \ud55c \uace0\uac1d\uc774 \ubc29\ubb38\ud558\uc5ec \uace0\uac1d \ub370\uc774\ud130\uac00 \uace0\uac1d \uc13c\ud130\ub85c \uc5b4\ub5bb\uac8c \uc720\uc785\ub418\ub294\uc9c0 \uc124\uba85\ud558\uae30 \uc704\ud574 \ud654\uc774\ud2b8\ubcf4\ub4dc\uc5d0 \ube14\ub85d\uacfc \ud654\uc0b4\ud45c\ub97c \uac00\ub4dd\ud788 \uadf8\ub838\ub358 \uae30\uc5b5\uc774 \ub0a9\ub2c8\ub2e4. \ub9c8\uce58 \uac70\ubbf8\uc904\ucc98\ub7fc \ubcf4\uc600\ub294\ub370, \uae30\uc5c5\uc740 \uc774\ub7ec\ud55c \ubcf5\uc7a1\ud55c \ub370\uc774\ud130\ub97c \uc774\ud574\ud560 \uc218 \uc788\ub294 \ub354 \ub098\uc740 \ubc29\ubc95\uc774 \uc788\uc5b4\uc57c \ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\ub370\uc774\ud130 \ud750\ub984\uc774 \ub9e4\uc6b0 \ubcf5\uc7a1\ud560 \ub54c\ub294 \ub54c\ub54c\ub85c \ub370\uc774\ud130\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uc0ac\uc6a9\ud558\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud558\uae30 \uc5b4\ub824\uc6b8 \ub54c\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0\uc11c\ub294 \ub370\uc774\ud130 \ud750\ub984\uacfc \ud1b5\ud569\uc5d0 \ub300\ud574\uc11c\ub3c4 \ub9ce\uc740 \uc774\uc57c\uae30\ub97c \ub098\ub204\ub294\ub370, \uc6b0\ub9ac\ub294 \uc11c\ub85c \uace0\uac1d \ub370\uc774\ud130\ub294 \ub2e8\uc21c\ud788 \uc0ac\uc6a9\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \uc798 \ud65c\uc6a9\ud574\uc57c\ub9cc \uac00\uce58\uac00 \uc788\ub2e4\ub294 \uc810\uc744 \ub04a\uc784\uc5c6\uc774 \uc0c1\uae30\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n

\uc9c0\uae08\ubd80\ud130 \uace0\uac1d \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \ub124 \uac00\uc9c0 \ubc29\ubc95\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n

1. \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc778\uac04\uc744 \uc778\uac04\ub2f5\uac8c, \ub85c\ubd07\uc744 \ub85c\ubd07\ub2f5\uac8c \ub9cc\ub4e4\uae30<\/h2>\n

\uc0c1\ub2f4\uc6d0\uc774 \uc801\uc2dc\uc5d0 \uc801\uc808\ud55c \ub370\uc774\ud130\ub97c \uc190\uc27d\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\uac8c \ub418\uba74, \uadf8\ub4e4\uc740 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud574 \uc778\uac04\uc801\uc778 \uce21\uba74\uc73c\ub85c \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. \uc989, \ub370\uc774\ud130\ub97c \uc870\ud68c\ud558\uace0 \uc870\ud569\ud558\ub294 \uc2dc\uac04\uc744 \uc904\uc774\uace0 \uacf5\uac10 \ub2a5\ub825\uc774 \ud544\uc694\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\ub294 \ub370 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\uc560\ud560 \uc218 \uc788\uac8c \ub418\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\ud55c\ud3b8, \uc790\ub3d9\ud654\ub294 \ub85c\ubd07\uc774 \uc790\uc2e0\uc774 \uac00\uc7a5 \uc798 \ud560 \uc218 \uc788\ub294 \uc791\uc5c5\uc744 \uc218\ud589\ud558\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc2dc\uae30 \uc801\uc808\ud560 \ub54c \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\ucc98\ub7fc \ub9d0\uc774\uc8e0.<\/p>\n

\uace0\uac1d\uc740 \ube60\ub974\uba74\uc11c\ub3c4 \uacf5\uac10 \ubc1b\ub294 \uc11c\ube44\uc2a4\ub97c \uc6d0\ud569\ub2c8\ub2e4. \uc0ac\ub78c\uacfc \uc0ac\ub78c \uac04\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \uc6d0\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ubb38\uc81c\uac00 \uac00\ub2a5\ud55c \ud55c \ube68\ub9ac \ud574\uacb0\ub418\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4. \uc140\ud504 \uc11c\ube44\uc2a4 \ubc0f \uc9c0\ub2a5\ud615 \ub85c\ubd07\uacfc \uac19\uc740 \uae30\ub2a5\uc744 \ud1b5\ud574 \uc774\ub97c \ud604\uc2e4\ub85c \ub9cc\ub4e4\uc5b4\uc8fc\uc138\uc694. \uadf8\ub807\uac8c \ud558\uba74 \uc0ac\ub78c\ub9cc\uc774 \ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc73c\ub85c \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub4f1 \uc0ac\ub78c\uc740 \uc0ac\ub78c\uc774 \uac00\uc7a5 \uc798 \ud560 \uc218 \uc788\ub294 \uc77c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \uc544\ubb34\ub9ac \uc88b\uc740 \uae30\uc220\uc774 \ub4b7\ubc1b\uce68\ub418\ub354\ub77c\ub3c4 \uacb0\uad6d\uc5d4 \uc0ac\ub78c\uc774 \ud558\ub294 \uc77c\uc774\ub77c\ub294 \ub9d0\uc774 \ub098\uc624\ub294 \uac83\uc774 \ubc14\ub85c \uc774\ub7f0 \uc774\uc720\uc785\ub2c8\ub2e4. \uc140\ud504\uc11c\ube44\uc2a4 \ubc0f \uc790\ub3d9\ud654\uc5d0 \ud22c\uc790\ud558\ub354\ub77c\ub3c4 \uacb0\uad6d \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc804\ub2ec\ub418\ub294 \ubb38\uc758 \uc0ac\ud56d\uc740 \uae30\uacc4\uac00 \uc544\ub2cc \uc0ac\ub78c\uc774 \ud574\uacb0\ud574\uc57c \ub41c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uc740 \ub2f9\uc5f0\ud788 \ub298\uc5b4\ub098\uaca0\uc9c0\ub9cc, \uc774\ub294 \ud569\ub2f9\ud55c \uc774\uc720\ub85c \ub298\uc5b4\ub098\ub294 \uac83\uc774\uae30 \ub54c\ubb38\uc5d0 \uad1c\ucc2e\uc2b5\ub2c8\ub2e4. \uac04\ub2e8\ud55c \ubb38\uc81c\ub294 \uace0\uac1d\uc774 \uc2a4\uc2a4\ub85c \ud574\uacb0\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0, \ub530\ub85c \uc0c1\ub2f4\uc6d0\ud55c\ud14c \ubb38\uc758\ud560 \ud544\uc694\uac00 \uc5c6\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n

\uad81\uadf9\uc801\uc73c\ub85c \ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub824\uba74 \uba3c\uc800 \uc790\ub3d9\ud654 \uce21\uba74\uc5d0\uc11c \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc81c\uacf5\ub418\ub294 \uac83\uacfc \ub3d9\uc77c\ud55c \uc9c0\uc2dd\uacfc \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uc2a4\uc2a4\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc138\uc694.<\/p>\n

\uadf8\ub9ac\uace0 \uace0\uac1d\ub4e4\uc774 \uc2a4\uc2a4\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc9c0 \ubabb\ud560 \ub54c, \uc5ec\ub7ec\ubd84\uc5d0\uac8c \uac78\ub824\uc624\ub294 \uc804\ud654 \ubb38\uc758\ub97c \ud574\uacb0\ud558\ub294 \ub370 \ub354 \uc624\ub79c \uc2dc\uac04\uc774 \uac78\ub9b4 \uac83\uc744 \uc608\uc0c1\ud558\uace0 \uadf8\uc5d0 \ub530\ub77c \uc5c5\ubb34\ub97c \uc870\uc815\ud574\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uace0\uac1d \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uba74 \uc0c1\ub2f4\uc6d0\uc740 \uac04\ub2e8\ud55c \ubb38\uc81c\uac00 \uc544\ub2cc \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub370 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\uc560\ud560 \uc218 \uc788\uac8c \ub418\uace0 \uc870\uc9c1\uc744 \ud6e8\uc52c \ub354 \ud6a8\uc728\uc801\uc73c\ub85c \uc6b4\uc601\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

2. \uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uace0\uac1d \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \ub9cc\ub098\uae30<\/h2>\n

\uace0\uac1d \uc13c\ud130 \uc0c1\ub2f4\uc6d0\uc740 \uace0\uac1d \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0 \uc0ac\uc6a9\ud558\ub294 \ub370 \u201c\ub2e8\ud3b8\uc801\uc778 \ubc29\uc2dd\u201d\uc744 \uc0ac\uc6a9\ud558\uae30 \ub54c\ubb38\uc5d0 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud5c8\ube44\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc811\uc18d\ud558\ub294 \ucc44\ub110\uacfc \uad00\uacc4\uc5c6\uc774 \ud55c \uacf3\uc5d0\uc11c \ubaa8\ub4e0 \ub370\uc774\ud130\ub97c \ud55c\ub208\uc5d0 \ubcfc \uc218 \uc788\ub2e4\uba74 \uc5b4\ub5a8\uae4c\uc694? \uc774\ub7ec\ud55c \uc634\ub2c8 \ucc44\ub110 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc6d0\uc740 \ubcf4\ub2e4 \ub354 \ub098\uc740 \ud6a8\uc728\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc634\ub2c8 \ucc44\ub110\uc774\ub780 \uc140\ud504\uc11c\ube44\uc2a4 \ubc0f \uba54\uc2dc\uc9d5, \uc74c\uc131 \ubc0f \ube44\ub514\uc624, \ud604\uc7a5 \uc11c\ube44\uc2a4\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc77c\uad00\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \uc0c1\ud638 \uc791\uc6a9\uc744 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0 \uc5f0\uacb0\ud558\uba74 \uace0\uac1d \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \uac1c\uc778\ud654\ub418\uace0 \uc6d0\ud65c\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ub97c \ud1b5\ud574 \uc0c8\ub85c\uc6b4 \ucc28\uc6d0\uc758 \uace0\uac1d \ud589\ubcf5\uc744 \uc2e4\ud604\ud558\uace0 \uc11c\ube44\uc2a4 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4(CSAT) \uc810\uc218\uc5d0 \ub3c4\uc6c0\uc774 \ub420 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ubb38\uc81c \ud574\uacb0 \uc18d\ub3c4\ub3c4 \ub354 \ube60\ub985\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc140\ud504\uc11c\ube44\uc2a4\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc5c6\ub294 \uacbd\uc6b0\uc5d0\ub3c4 \ucc98\uc74c\ubd80\ud130 \ub2e4\uc2dc \uc2dc\uc791\ud560 \ud544\uc694 \uc5c6\uc774 \uc27d\uac8c \uac1c\uc785\ud574 \uadf8\ub4e4\uc744 \uc27d\uac8c \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\uac83\uc758 \uc88b\uc740 \uc608\ub294 \uace0\uac1d \uc13c\ud130\ubfd0 \ub9cc \uc544\ub2c8\ub77c \ud604\uc7a5\uc5d0\uc11c\ub3c4 \ub300\uaddc\ubaa8\ub85c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 GE \uc5b4\ud50c\ub77c\uc774\uc5b8\uc2a4\uc785\ub2c8\ub2e4. GE\uc758 ‘\uc81c\ub85c \ub514\uc2a4\ud134\uc2a4 \ucca0\ud559’ \uc740 \ucd5c\uc2e0 \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc989\uac01\uc801\uc778 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc5d0\uac8c \ucd5c\ub300\ud55c \uac00\uae4c\uc774 \ub2e4\uac00\uac00\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\n

\uc608\ub97c \ub4e4\uc5b4, GE \uac00\uc804 \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c \uc624\ub798\ub41c \ub0c9\uc7a5\uace0\ub97c \uc7ac\ud65c\uc6a9\ud558\ub294 \ubc29\ubc95\uc744 \uc77d\uace0 \uc788\ub294 GE \uace0\uac1d\uc740 \ucc57\ubd07\uc744 \ud1b5\ud574 \uc0c8 \ub0c9\uc7a5\uace0\ub97c \uad6c\uc785\ud558\uba74 \uae30\uc874 \ub0c9\uc7a5\uace0\ub97c \ubb34\ub8cc\ub85c \uc7ac\ud65c\uc6a9\ud558\ub77c\ub294 \ub9de\ucda4\ud615 \uc81c\uc548\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc2ec\uc9c0\uc5b4 \uace0\uac1d\uc758 \uc120\ud638\ub3c4\uc5d0 \ub9de\ub294 \ub0c9\uc7a5\uace0\ub97c \uc81c\uc548\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ucc98\ub7fc \uc774\ubbf8 \ubcf4\uc720\ud558\uace0 \uc788\ub294 \uace0\uac1d \ub370\uc774\ud130\ub97c \ud6a8\uc728\uc801\uc73c\ub85c \ud65c\uc6a9\ud558\uba74 \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uad6c\ub9e4 \uacbd\ud5d8\uc73c\ub85c \uc804\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

3. \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc9c0\uc18d\uc801\uc73c\ub85c \uc11c\ube44\uc2a4 \uac1c\uc120\ud558\uae30<\/h2>\n

\uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uace0\uac1d \ub370\uc774\ud130\ub97c \ucd5c\ub300\ud55c \ud65c\uc6a9\ud55c\ub2e4\ub294 \uac83\uc740 \uc11c\ube44\uc2a4\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud55c\ub2e4\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc0c1\ub2f4\uc6d0 \ud658\uacbd\uc744 \ub354\uc6b1 \uac1c\uc120\ud558\uae30 \uc704\ud574 \uc5b4\ub5a4 \ub178\ub825\uc744 \uae30\uc6b8\uc600\ub294\uc9c0 \uc0b4\ud3b4\ubcf4\uace0 \ubc30\uc6b0\uc138\uc694.<\/p>\n

\uc2e4\uc81c\ub85c \uc0ac\ub78c\uacfc \uc0ac\ub78c \uac04\uc758 \ub300\ud654\ub294 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\ub294 \ub370 \ud575\uc2ec\uc801\uc778 \ubd80\ubd84\uc785\ub2c8\ub2e4. \uc74c\uc131 \ub300\ud654\ub97c \ud1b5\ud574 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \uac83\uc740 \uc5ec\uc804\ud788 \uace0\uac1d \uc13c\ud130\uc758 \uc804\ud1b5\uc801\uc778 \uc6b4\uc601 \ubc29\uc2dd\uc774\uba70 \uae30\uc5c5\uacfc \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \ubc29\uc2dd\uc758 \ub300\ubd80\ubd84\uc744 \ucc28\uc9c0\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub300\ud654\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0 \ubd84\uc11d\ud558\uc9c0 \uc54a\ub294 \ud55c \uadf8\uac83\uc740 \uc11c\ube44\uc2a4 \uac1c\uc120\uc5d0 \ub3c4\uc6c0\uc774 \ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub2e4\uc74c\uacfc \uac19\uc740 \uc9c8\ubb38\ub4e4\uc744 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \ubb34\uc5c7\uc5d0 \ub300\ud574 \ubb38\uc758\ud558\uace0 \uc788\ub098\uc694? \uc5b4\ub5a4 \uc0c1\ub2f4\uc6d0\uc774 \uace0\uac1d\uc758 \ub9d0\uc744 \uc798 \ub4e3\uace0 \ube0c\ub79c\ub4dc \uac00\uce58\ub97c \uc798 \ubc18\uc601\ud558\ub098\uc694? \uace0\uac1d \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub370 \uac00\uc7a5 \uc720\uc6a9\ud55c \uc9c0\uc2dd\uacfc \uc6cc\ud06c\ud50c\ub85c\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/p>\n

\uace0\uac1d\uacfc\uc758 \ud1b5\ud654 \ub179\uc74c \ubc0f \ub179\ucde8\ub85d\uc744 \ub2e8\uc21c\ud55c \ud488\uc9c8 \uaddc\uc815 \uc900\uc218 \uccb4\ud06c\ub9ac\uc2a4\ud2b8\uac00 \uc544\ub2cc \ub370\uc774\ud130\uc758 \uae08\uad11\uc73c\ub85c \uc0dd\uac01\ud558\uc138\uc694. \uacb0\uad6d \uc774\ub7ec\ud55c \ubaa8\ub4e0 \ub370\uc774\ud130\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \uc11c\ube44\uc2a4 \ube44\uc6a9\uc744 \uc808\uac10\ud558\ub294 \ucc28\uc138\ub300 \uc790\ub3d9\ud654\ub97c \uad6c\ucd95\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n

“\uace0\uac1d\uc740 \ube60\ub974\uba74\uc11c\ub3c4 \uc790\uc2e0\uc774 \uacf5\uac10 \ubc1b\ub294 \uc11c\ube44\uc2a4\ub97c \uc6d0\ud569\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \uc0ac\ub78c\uacfc \uc0ac\ub78c \uac04\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \uc6d0\ud558\uc9c0\ub9cc \ub3d9\uc2dc\uc5d0 \ubb38\uc81c\uac00 \uac00\ub2a5\ud55c \ud55c \ube68\ub9ac \ud574\uacb0\ub418\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.”<\/p>\n

4. \uc2e4\uc81c \uc0ac\ub840: \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc774 \uc9c4\uc815\uc73c\ub85c \uc6d0\ud558\ub294 \uac83\uc774 \ubb34\uc5c7\uc778\uc9c0 \ub354 \uc798 \uc774\ud574\ud558\uae30<\/h2>\n

\uc6b0\ub9ac\ub294 \uc11c\ube44\uc2a4 \ube44\uc6a9\uc744 \uc904\uc774\uae30 \uc704\ud574 \uc5c5\uacc4\ub97c \uc774\ub044\ub294 \ubcf4\ud5d8\ud68c\uc0ac\uc640 \ud611\ub825\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uace0\uac1d\uc774 \uc804\ud654\ub97c \uac70\ub294 \uc774\uc720\uc5d0 \ub300\ud55c \ub370\uc774\ud130\ub97c \uc0b4\ud3b4\ubcfc \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud588\ub294\ub370, \ub300\ubd80\ubd84\uc758 \uacbd\uc6b0 \uace0\uac1d\uc740 \ub300\uae30\uc2dc\uac04 \uc5c6\uc774 \ud63c\uc790 \ube60\ub974\uac8c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \uac04\ub2e8\ud55c \uc694\uccad\uc744 \ud558\uae30 \uc704\ud574 \uc804\ud654\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d\uc740 \ubcf4\ud5d8 \uc99d\uba85\uc744 \ubc1b\uae30 \uc704\ud574 \uc0c1\ub2f4\uc6d0\uacfc \ub300\ud654\ud560 \ud544\uc694\uac00 \uc5c6\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uadf8\ub798\uc11c \uc6b0\ub9ac\ub294 \uace0\uac1d\uc774 \ub204\uad6c\uc778\uc9c0, \uc5b4\ub5a4 \uc0c1\ud0dc\uc778\uc9c0, \uc5b4\ub5a4 \ubcf4\ud5d8\uc5d0 \uac00\uc785\ud588\ub294\uc9c0\uc5d0 \ub300\ud55c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\ub294 \uc9c0\ub2a5\ud615 \ub85c\ubd07\uc744 \uad6c\ucd95\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \uc62c\ubc14\ub978 \ubc29\ud5a5\uc744 \uc548\ub0b4\ud558\ub294 \uac83\ubfd0\ub9cc \uc544\ub2c8\ub77c \uace0\uac1d\uc774 \uace0\uac1d \uc13c\ud130\uc5d0 \uc804\ud654\ud558\uc9c0 \uc54a\uace0\ub3c4 \uc6d0\ud558\ub294 \uac83\uc744 \uc2e4\uc81c\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uadf8 \uacb0\uacfc, 74%\uc758 \uace0\uac1d\uc740 \uc0c1\ub2f4\uc6d0 \uc5c6\uc774 \ud63c\uc790\uc11c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uc13c\ud130\uc758 \ud544\uc694 \uaddc\ubaa8\ub97c \uc904\uc774\uace0 \uc0c1\ub2f4\uc6d0\ub4e4\uc774 \uace0\uac1d\ub4e4\uc758 \uac10\uc815\uc801\uc774\uace0 \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud574 \uc8fc\uc5c8\uc73c\uba70, \uace0\uac1d \uc13c\ud130\uc5d0\uc11c\ub3c4 \uac19\uc740 \ubc29\uc2dd\uc73c\ub85c \uace0\uac1d \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc77c\ubc18\uc801\uc778 \ubb38\uc81c\uc810\uc744 \ud30c\uc545\ud558\uace0 \uac04\ub2e8\ud55c \uc694\uccad\uc740 \uc140\ud504\uc11c\ube44\uc2a4\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub370\uc774\ud130\ub97c \uc2e0\ub8b0\ud558\uace0 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uc138\uc694<\/h2>\n

\ub370\uc774\ud130 \uae30\ubc18 \uae30\uc5c5\uc774 \uac70\uc758 \ubaa8\ub4e0 \uc9c0\ud45c\uc5d0\uc11c \ub354 \ub098\uc740 \uc131\uacfc\ub97c \ub0b8\ub2e4\ub294 \uc0ac\uc2e4\uc740 \uc774\ubbf8 \uc798 \uc54c\ub824\uc838 \uc788\uc2b5\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \uc870\uc9c1 \ub0b4\uc5d0 \ub370\uc774\ud130 \uc911\uc2ec \ubb38\ud654\ub97c \uc870\uc131\ud568\uc73c\ub85c\uc368 \uc790\ub3d9\ud654 \ubc0f \uc634\ub2c8 \ucc44\ub110 \ucc38\uc5ec\ub97c \ud1b5\ud574 \ubcf4\uc720\ud558\uace0 \uc788\ub294 \ub370\uc774\ud130\ub97c \ucd5c\ub300\ud55c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\uac83\uc744 \uc704\ud55c \ud55c \uac00\uc9c0 \ubc29\ubc95\ub9cc \uc788\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \uc5ec\ub7ec\ubd84\uc758 \ub370\uc774\ud130\ub294 \uc5b8\uc81c\ub098 \uc5ec\ub7ec\ubd84\uacfc \uadf8 \ud68c\uc0ac\uc758 \uace0\uc720\ud55c \ub370\uc774\ud130\uac00 \ub41c\ub2e4\ub294 \uac83\uc744 \uc78a\uc9c0 \ub9c8\uc138\uc694. \ud558\uc9c0\ub9cc \ud604\uc7ac \ubcf4\uc720\ud558\uace0 \uc788\ub294 \ub370\uc774\ud130\ub97c \uc798 \ud65c\uc6a9\ud558\ub294 \ubc29\ubc95 \uc774\uc57c\ub9d0\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \ubc29\ubc95\uc785\ub2c8\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"

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