{"id":6136,"date":"2026-09-10T09:37:02","date_gmt":"2026-09-10T00:37:02","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=6136"},"modified":"2026-09-10T09:41:42","modified_gmt":"2026-09-10T00:41:42","slug":"smb-growth-strategies","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/smb-growth-strategies\/","title":{"rendered":"2027\ub144\uc744 \uc704\ud55c \uc911\uc18c\uae30\uc5c5 \uc131\uc7a5 \uc804\ub7b5 7\uac00\uc9c0"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewbox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientunits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc911\uc18c\uae30\uc5c5 \uc131\uc7a5 \uc804\ub7b5\uc758 \ucd9c\ubc1c\uc810\uc740 &#8216;\uc2dc\uc7a5 \uce68\ud22c&#8217;\uc785\ub2c8\ub2e4.<\/strong> \ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8\uc73c\ub85c \uae30\uc874 \uace0\uac1d\uc758 \uc7ac\uad6c\ub9e4\ub97c \uc720\ub3c4\ud558\uace0, \uc790\uae08 \ud750\ub984\uc5d0 \ub9de\ub294 \ud55c\ub450 \uac1c\uc758 \uc9d1\uc911 \uacbd\ub85c\ubd80\ud130 \uac80\uc99d\ud558\ub294 \uac83\uc774 \uc704\ud5d8\uc744 \uc904\uc774\ub294 \ud655\uc7a5 \ubc29\ubc95\uc785\ub2c8\ub2e4. <\/li>\n\n\n\n<li><strong>CRM\uacfc AI\uc758 \uacb0\ud569\uc774 \uc778\ub825 \ud655\ub300 \uc5c6\uc774 \uc131\uc7a5\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/strong> \uc790\ub3d9\ud654\ub41c \ub9c8\ucf00\ud305, 24\uc2dc\uac04 AI \uace0\uac1d \uc9c0\uc6d0, \uc790\ub3d9 \uc81c\uc548\uc11c \uc0dd\uc131\uc73c\ub85c \uc18c\uaddc\ubaa8 \ud300\ub3c4 \ub300\uae30\uc5c5 \uc218\uc900\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/li>\n\n\n\n<li><strong>Agentforce\uc640 Slack\uc774 \ud575\uc2ec \ub3c4\uad6c\uc785\ub2c8\ub2e4.<\/strong> AI \uc5d0\uc774\uc804\ud2b8(Agentforce)\ub85c \ubc18\ubcf5 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud558\uace0 Slack\uc73c\ub85c \ud300\u00b7\ud30c\ud2b8\ub108 \uac04 \uc815\ubcf4\ub97c \ud1b5\ud569\ud558\uba74, \ud5e4\ub4dc\uce74\uc6b4\ud2b8\ub97c \ub298\ub9ac\uc9c0 \uc54a\uace0\ub3c4 \uc601\ud5a5\ub825\uc744 \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.salesforce.com\/kr\/small-business\/\">\uc911\uc18c\u00b7\uc911\uacac\uae30\uc5c5(SMB)<\/a>\uc5d0\uac8c \uacbd\uc7c1\uc774 \uce58\uc5f4\ud55c \uc2dc\uc7a5\uc5d0\uc11c \uc874\uc7ac\uac10\uc744 \ub4dc\ub7ec\ub0b4\uae30\ub780 \uc27d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \ub354 \ud070 \uc608\uc0b0\uc744 \uac00\uc9c4 \ub300\uae30\uc5c5\uacfc \ub9de\uc11c\uc57c \ud560 \ub54c\ub294 \ub354\uc6b1 \uadf8\ub807\uc2b5\ub2c8\ub2e4. \uadf8\ub807\uae30 \ub54c\ubb38\uc5d0 2026\ub144 \uc774\ud6c4 \uc0ac\uc5c5 \ud655\uc7a5\uc744 \uc900\ube44\ud558\ub294 \ubaa8\ub4e0 \uc774\ub4e4\uc5d0\uac8c \uc131\uc7a5 \uc804\ub7b5\uc740 \ubb34\uc5c7\ubcf4\ub2e4 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc624\ub298\ub0a0\uc758 \ube44\uc988\ub2c8\uc2a4 \uad6c\ub9e4\uc790\ub294 \uc88b\uc740 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4 \uadf8 \uc774\uc0c1\uc744 \uc6d0\ud569\ub2c8\ub2e4. \uc2e4\uc81c\ub85c <strong>\uad6c\ub9e4\uc790\uc758 80%\ub294 \uae30\uc5c5\uc774 \uc81c\uacf5\ud558\ub294 \uacbd\ud5d8\uc774 \uc81c\ud488\u00b7\uc11c\ube44\uc2a4\ub9cc\ud07c \uc911\uc694\ud558\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/strong> \uc138\uc77c\uc988\ud3ec\uc2a4(Salesforce)\uac00 \uc911\uc18c\uae30\uc5c5\uc774 \uadf8 \uc601\ud5a5\ub825\uc744 \ud0a4\uc6b8 \uc218 \uc788\ub294 \uc5ec\uc12f \uac00\uc9c0 \ubc29\ubc95\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-\uc131\uc7a5-\uc804\ub7b5\uc774\ub780\" class=\"wp-block-heading\">\uc131\uc7a5 \uc804\ub7b5\uc774\ub780? <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uc911\uc18c\uae30\uc5c5\uc5d0\uac8c \uc131\uc7a5 \uc804\ub7b5\uc774\ub780, \uc790\uc6d0\uc744 \uc18c\uc9c4\ud558\uc9c0 \uc54a\uc73c\uba74\uc11c \ud604\uc7ac \uaddc\ubaa8\ub97c \ub118\uc5b4 \ud655\uc7a5\ud574 \ub098\uac00\uae30 \uc704\ud55c \ub9de\ucda4\ud615 \uacc4\ud68d\uc785\ub2c8\ub2e4. \ud55c\uc815\ub41c \uc218\ub2e8\uc73c\ub85c \uc5b4\ub5bb\uac8c \ud558\uba74 \uc218\uc775\uacfc \uace0\uac1d \uae30\ubc18\uc744 \uc9c0\uc18d \uac00\ub2a5\ud558\uac8c \ub298\ub9b4 \uc218 \uc788\uc744\uc9c0\uc5d0 \ucd08\uc810\uc744 \ub9de\ucda5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774\ub294 \ub300\uac1c \uc2dc\uc7a5 \uce68\ud22c(market penetration)\uc5d0\uc11c \ucd9c\ubc1c\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8\uc744 \ub9cc\ub4e4\uc5b4 \uae30\uc874 \uace0\uac1d\uc774 \ub354 \uc790\uc8fc \uad6c\ub9e4\ud558\ub3c4\ub85d \uc720\ub3c4\ud558\ub294 \uc2dd\uc785\ub2c8\ub2e4. \uc0ac\uc5c5\uc774 \uc548\uc815\ub418\uba74 \uc804\ub7b5\uc801\uc73c\ub85c \uc0c8\ub85c\uc6b4 \uc11c\ube44\uc2a4\ub97c \ub3c4\uc785(\uc81c\ud488 \uac1c\ubc1c)\ud558\uac70\ub098 \uc778\uadfc \uc9c0\uc5ed\uc73c\ub85c \uc2dc\uc7a5\uc744 \ub113\ud600\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud575\uc2ec\uc740 \uc790\uae08 \ud750\ub984\uc5d0 \ub9de\ub294 \ud55c\ub450 \uac1c\uc758 \uc9d1\uc911\ub41c \uc131\uc7a5 \uacbd\ub85c\ub97c \uc120\ud0dd\ud574, \ud070 \uc704\ud5d8\uc774 \ub530\ub974\ub294 \ud22c\uc790\ub97c \uac10\ud589\ud558\uae30 \uc804\uc5d0 \ud655\uc7a5\uc744 \ucc9c\ucc9c\ud788 \uac80\uc99d\ud574 \ubcf4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc5ec\ub7ec\ubd84\uc758 \ube44\uc988\ub2c8\uc2a4 \ubbf8\ub798\ub97c \uc704\ud574 \uace0\ub824\ud574 \ubcfc \ub9cc\ud55c \uba87 \uac00\uc9c0\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-1-\uc2a4\ub9c8\ud2b8-\uc790\ub3d9\ud654\ub85c-\uc801\ud569\ud55c-\uace0\uac1d\uc5d0\uac8c-\ub2e4\uac00\uac00\uc138\uc694\" class=\"wp-block-heading\">1. \uc2a4\ub9c8\ud2b8 \uc790\ub3d9\ud654\ub85c \uc801\ud569\ud55c \uace0\uac1d\uc5d0\uac8c \ub2e4\uac00\uac00\uc138\uc694<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uc801\uc808\ud55c \uc0ac\ub78c\uc5d0\uac8c \uc801\uc808\ud55c \uc2dc\uc810\uc5d0 \ub2e4\uac00\uac00\ub3c4\ub85d \ub3c4\uc640\uc8fc\ub294 \ub3c4\uad6c\uac00 \uc788\ub2e4\uace0 \uc0c1\uc0c1\ud574 \ubcf4\uc138\uc694. Salesforce\uc640 \uac19\uc740 <a href=\"https:\/\/www.salesforce.com\/kr\/crm\/what-is-crm\/\"><strong>\uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM)<\/strong> <\/a>\ub3c4\uad6c\uc5d0 \ub0b4\uc7a5\ub41c \uc790\ub3d9\ud654 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uba74, \uc5ec\ub7ec\ubd84\uc758 \uace0\uac1d\uacfc \uc9c4\uc815\uc73c\ub85c \uc5f0\uacb0\ub418\ub294 \uc774\uba54\uc77c \ucea0\ud398\uc778\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc608\ub97c \ub4e4\uc5b4 \uc7a0\uc7ac \uace0\uac1d\uc774 \ubb38\uc758 \uc591\uc2dd\uc744 \uc791\uc131\ud558\uac70\ub098 \ucc57\ubd07\uacfc \ub300\ud654\ub97c \uc2dc\uc791\ud558\ub294 \uc21c\uac04, \uadf8 \ub370\uc774\ud130\uac00 \ub9c8\ucf00\ud305 CRM\uc5d0 \uc800\uc7a5\ub418\uace0 \uac10\uc0ac \uba54\uc2dc\uc9c0\uac00 \uc790\ub3d9\uc73c\ub85c \ubc1c\uc1a1\ub429\ub2c8\ub2e4. \ub274\uc2a4\ub808\ud130 \uad6c\ub3c5\uc774\ub098 \ucf58\ud150\uce20 \ub2e4\uc6b4\ub85c\ub4dc\ucc98\ub7fc \uc0ac\uc6a9\uc790\uac00 \ud2b9\uc815 \ud589\ub3d9\uc744 \ucde8\ud55c \ud6c4 \ubc1c\uc1a1\ub418\ub294 \uc774\uba54\uc77c \ub4dc\ub9bd \ucea0\ud398\uc778\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774\ub7ec\ud55c \uc790\ub3d9\ud654\ub294 \uc7a0\uc7ac \uace0\uac1d\uc758 \ud589\ub3d9\uacfc \uad00\uc2ec\uc0ac\ub97c \uae30\uc900\uc73c\ub85c \uc810\uc218\ub97c \ub9e4\uaca8 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. CRM\uc5d0 \ub0b4\uc7a5\ub41c <a href=\"https:\/\/www.salesforce.com\/kr\/data\/\">\ub9c8\ucf00\ud305 \ubd84\uc11d<\/a> \uae30\ub2a5\uc744 \ud1b5\ud574 \uc5ec\ub7ec \ucea0\ud398\uc778\uc5d0\uc11c \ubb34\uc5c7\uc774 \ud6a8\uacfc\ub97c \ub0b4\uace0 \uc788\ub294\uc9c0 \uba85\ud655\ud558\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\uc790\ub3d9 \uc774\uba54\uc77c<\/strong>\uc740 \ud2b9\uc815 \ud589\ub3d9\uc744 \uae30\uc900\uc73c\ub85c \ubc1c\uc1a1\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc0b4\ud3b4\ubd24\uc9c0\ub9cc \uad6c\ub9e4\ud558\uc9c0 \uc54a\uc740 \uc81c\ud488\uc744 \ub2e4\uc2dc \uc0c1\uae30\uc2dc\ud0a4\ub294 \uc2dd\uc785\ub2c8\ub2e4. \ub098\uc544\uac00 \uace0\uac1d\uc758 \ud589\ub3d9\uc5d0 \ub530\ub77c \uc5f0\ub77d\ucc98\ub97c \uc138\ubd84\ud654\ud558\uc5ec, \uc801\uc808\ud55c \uba54\uc2dc\uc9c0\uac00 \uc801\uc808\ud55c \uadf8\ub8f9\uc5d0 \uc804\ub2ec\ub418\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc11c \uadf8\uce58\uc9c0 \uc54a\uace0, \uad6c\ub9e4 \ud6c4 \uc124\ubb38 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \ud55c\uce35 \ub354 \uac1c\uc120\ud558\ub294 \ub370 \ud65c\uc6a9\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div class=\"layout-two wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Salesforce\ub97c 30\uc77c\uac04 \ubb34\ub8cc\ub85c \uc0ac\uc6a9\ud574 \ubcf4\uc138\uc694.<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/kr\/small-business\/free-trial\/starter-suite\/\">\ubb34\ub8cc \uccb4\ud5d8 \uc2dc\uc791\ud558\uae30<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-two.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-two.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-two.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 id=\"h-2-\uc601\uc5c5-\ud50c\ub808\uc774\ubd81\uc744-\ub9cc\ub4dc\uc138\uc694\" class=\"wp-block-heading\">2. \uc601\uc5c5 \ud50c\ub808\uc774\ubd81\uc744 \ub9cc\ub4dc\uc138\uc694<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ucd5c\uace0\uc758 \uc2a4\ud3ec\uce20 \ud300\uc758 \uc131\uacf5\uc740 \uacc4\ud68d\uc744 \uc138\uc6b0\ub294 \ub370\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4. \ucf54\uce58\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c, \uc5ec\ub7ec\ubd84\ub3c4 \ud300\uc758 \ubaa9\ud45c\uc640 \uae30\ub300\uce58\ub97c \uba85\ud655\ud788 \ud558\uace0 \uc774\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud55c \uc601\uc5c5 \uacc4\ud68d\uc744 \uc138\uc6cc\uc57c \ud569\ub2c8\ub2e4. \uc774\ub294 \ud2b9\ud788 \uae30\uc5c5 \uac04 \uac70\ub798(B2B) \uc601\uc5c5\uc5d0\uc11c \uc911\uc694\ud569\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \uad6c\ub9e4\uc790\uc758 84%\ub294 \uc601\uc5c5 \ub2f4\ub2f9\uc790\uac00 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc870\uc5b8\uc790 \uc5ed\ud560\uc744 \ud574\uc8fc\uae38 \uae30\ub300\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ubaa8\ub4e0 \uc7a0\uc7ac \uace0\uac1d\uc5d0\uac8c \uc77c\uad00\ub41c \ud504\ub85c\uc138\uc2a4\ub97c \uc81c\uacf5\ud558\ub824\uba74 \uba85\ud655\ud55c <strong>\uc601\uc5c5 \ud50c\ub808\uc774\ubd81<\/strong>\uc744 \uac1c\ubc1c\ud558\uc138\uc694. \uc601\uc5c5 \ud50c\ub808\uc774\ubd81\uc744 \ub2e8\uacc4\ubcc4\ub85c \ub9cc\ub4dc\ub294 \ubc29\ubc95\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ube44\uc804\uc744 \uc815\uc758\ud558\uc138\uc694:<\/strong> \uc5ec\ub7ec\ubd84\uc758 \ubbf8\uc158\uacfc \uac00\uce58, \uadf8\ub9ac\uace0 \uc81c\ud488\uc774 \uace0\uac1d\uc758 \ud398\uc778 \ud3ec\uc778\ud2b8\ub97c \uc5b4\ub5bb\uac8c \ud574\uacb0\ud558\ub294\uc9c0 \uc815\ub9ac\ud558\uc138\uc694. \uc790\uc8fc \ub098\uc624\ub294 \ubc18\ub860\uacfc \ud6a8\uacfc\uc801\uc778 \ub300\uc751\ub3c4 \ud3ec\ud568\ud558\uc138\uc694.<\/li>\n\n\n\n<li><strong>\uba85\ud655\ud55c \uc601\uc5c5 \ud504\ub85c\uc138\uc2a4\ub97c \uad6c\ucd95\ud558\uc138\uc694:<\/strong> \ud0c0\uae43 \uace0\uac1d, \ud575\uc2ec \ud398\ub974\uc18c\ub098, \ub9ac\ub4dc \uc721\uc131 \ub2e8\uacc4\ub97c \uc815\uc758\ud558\uc138\uc694. \ub370\uc774\ud130 \ubd84\uc11d\uacfc \ub3c4\uad6c\uac00 \uc601\uc5c5 \uc804\ub7b5\uc744 \uc5b4\ub5bb\uac8c \uac04\uc18c\ud654\ud558\ub294\uc9c0 \uac15\uc870\ud558\uc138\uc694.<\/li>\n\n\n\n<li><strong>\uc720\uc5f0\ud558\uac8c \uc720\uc9c0\ud558\uc138\uc694:<\/strong> \ud50c\ub808\uc774\ubd81\uc744 \uc0b4\uc544 \uc788\ub294 \ubb38\uc11c\ub85c \uc5ec\uae30\uc138\uc694. \ud300\uc758 \ud53c\ub4dc\ubc31\uacfc \uc0c8\ub85c\uc6b4 \uc778\uc0ac\uc774\ud2b8\ub97c \ubc18\uc601\ud574 \uc815\uae30\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud558\uba70 \uc55e\uc11c \ub098\uac00\uc138\uc694.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\uc608\ub97c \ub4e4\uc5b4 AI\ub97c \ud65c\uc6a9\ud574 \uc601\uc5c5 \uc9c0\uc5ed\uc744 \uad6c\uc870\ud654\ud558\uba74, \uc5ec\ub7ec \uc601\uc5c5\ud300\uc774 \ub3d9\uc77c\ud55c \uc7a0\uc7ac \uace0\uac1d\uc5d0\uac8c \uc11c\ub85c \ub2e4\ub978 \uc81c\ud488\uc774\ub098 \uae30\ud68c\ub97c \uc81c\uc548\ud558\uba70 \uc911\ubcf5 \uc811\ucd09\ud558\ub294 \uc0c1\ud669\uc744 \ubc29\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc601\uc5c5 \ubaa9\ud45c\ub97c \uc124\uc815\ud558\uc5ec \ud300\uc5d0 \uba85\ud655\ud55c \ubaa9\ud45c\ub97c \uc81c\uc2dc\ud558\uba74, \ubaa8\ub450\uac00 \uac19\uc740 \ubc29\ud5a5\uc73c\ub85c \uc815\ub82c\ub418\uace0 \ub354 \ub098\uc740 \uc131\uacfc\uc5d0 \ucc45\uc784\uac10\uc744 \uac16\uac8c \ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\uc911\uc18c\uae30\uc5c5\uc744 \uc704\ud55c \ub9c8\ucf00\ud305 CRM <\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\uc131\uc7a5\ud558\ub294 \ube44\uc988\ub2c8\uc2a4\ub97c \uc704\ud574 \uc124\uacc4\ub41c \uc5f0\uacb0\ud615 \ub3c4\uad6c\ub85c \ub9c8\ucf00\ud305 \ucea0\ud398\uc778\uc744 \uc790\ub3d9\ud654\ud558\uc138\uc694.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/small-business\/free-trial\/starter-suite-v2\/?d=bcta\">\ubb34\ub8cc\ub85c \uc0ac\uc6a9\ud574 \ubcf4\uae30<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 id=\"h-3-ai-\ubd84\uc11d\uc73c\ub85c-\ud604\uba85\ud55c-\uc758\uc0ac\uacb0\uc815\uc744-\ub0b4\ub9ac\uc138\uc694\" class=\"wp-block-heading\">3. AI \ubd84\uc11d\uc73c\ub85c \ud604\uba85\ud55c \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9ac\uc138\uc694 <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uc778\uacf5\uc9c0\ub2a5(AI)\uc740 \uc774\uc81c \uc911\uc18c\uae30\uc5c5\uc758 \uc131\uc7a5\uc744 \uc774\ub04c\uba70 \uc601\uc5c5, \ub9c8\ucf00\ud305, \ucee4\uba38\uc2a4, \uc6b4\uc601\uc744 \ubc1c\uc804\uc2dc\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4. <strong>AI\uc640 CRM<\/strong>\uc774 \ud568\uaed8 \uc791\ub3d9\ud558\uba74, \uc5ec\ub7ec\ubd84\uc758 \ud300\uc740 \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc9c0\uc6d0\uc744 \ubc1b\uc544 \uace0\uac1d \ub9cc\uc871\uc744 \ub354 \uc27d\uac8c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc608\ub97c \ub4e4\uc5b4 <strong>\uc81c\uc548\uc11c<\/strong>\ub97c \uc791\uc131\ud574\uc57c \ud560 \ub54c, CRM\uc5d0\uc11c \ucd5c\uc2e0 \uc81c\ud488 \uc815\ubcf4\ub97c \uace7\ubc14\ub85c \uac00\uc838\uc640 \uc81c\uc548\uc11c\ub97c \uc790\ub3d9\uc73c\ub85c \uc0dd\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \uc2dc\uac04\uc774 \uc808\uc57d\ub418\uace0 \ubc18\ubcf5\uc801\uc778 \uc18c\ud1b5\uc774 \ud544\uc694 \uc5c6\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774\uc81c \ud300\uc5d0\uac8c \ub354 \ub611\ub611\ud558\uac8c \uc77c\ud558\uace0, \ubb38\uc81c\ub97c \ub354 \ube60\ub974\uac8c \ud574\uacb0\ud558\uba70, \uace0\uac1d\uacfc \ub354 \ub098\uc740 \uad00\uacc4\ub97c \ub9fa\ub3c4\ub85d \ub3d5\ub294 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud55c\ub2e4\uace0 \uc0c1\uc0c1\ud574 \ubcf4\uc138\uc694. \ubc14\ub85c <strong>Agentforce 360<\/strong>\uc774 \ud558\ub294 \uc77c\uc785\ub2c8\ub2e4. Agentforce 360\uc740 \uace0\uac1d \ub370\uc774\ud130\ub97c \uac80\ud1a0\ud574 \uadf8\ub4e4\uc774 \ub2e4\uc74c\uc5d0 \ubb34\uc5c7\uc744 \ud544\uc694\ub85c \ud560\uc9c0 \uc81c\uc548\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \ud734\ub300\ud3f0\uc744 \uad6c\ub9e4\ud55c \uace0\uac1d\uc5d0\uac8c \uc561\uc138\uc11c\ub9ac\ub97c \ucd94\ucc9c\ud558\ub294 \uc2dd\uc785\ub2c8\ub2e4. \uc11c\ube44\uc2a4\uc5d0 <strong>AI \uc5d0\uc774\uc804\ud2b8<\/strong>\ub97c \ud65c\uc6a9\ud558\uba74 \ud300\uc774 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\uae30 \uc804\uc5d0 \ubbf8\ub9ac \uc608\uce21\ud560 \uc218 \uc788\uc5b4, \ub2a5\ub3d9\uc801\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \uc870\uc9c1\uc73c\ub85c \uac70\ub4ed\ub0a9\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-4-\ucd08\uc9d1\uc911\ud615-\ud30c\ud2b8\ub108\uc640-\ud568\uaed8-\uc131\uc7a5\uc744-\uc138-\ubc30\ub85c-\ub298\ub9ac\uc138\uc694\" class=\"wp-block-heading\">4. \ucd08\uc9d1\uc911\ud615 \ud30c\ud2b8\ub108\uc640 \ud568\uaed8 \uc131\uc7a5\uc744 \uc138 \ubc30\ub85c \ub298\ub9ac\uc138\uc694<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uba38\ub9ac \ub458\uc774 \ud558\ub098\ubcf4\ub2e4 \ub098\uc740 \ubc95\uc785\ub2c8\ub2e4. \ud30c\ud2b8\ub108\uc640 \ud568\uaed8 \uc911\uc18c\uae30\uc5c5 \uc131\uc7a5 \uc804\ub7b5\uc744 \uc99d\ud3ed\uc2dc\ud0a4\ub294 \uac83\uc744 \uace0\ub824\ud574 \ubcf4\uc138\uc694. \uc801\ud569\ud55c <strong>\ud30c\ud2b8\ub108\uc2ed<\/strong>\uc740 \uc778\ub825\uc744 \ub298\ub9ac\ub294 \ub370 \ub530\ub974\ub294 \ubd80\ub2f4 \uc5c6\uc774\ub3c4 \ub354 \ud070 \uc601\uc5c5\ud300\uc744 \ub454 \uac83\uacfc \uac19\uc740 \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ud575\uc2ec\uc740 \uc7a0\uc7ac \uace0\uac1d\uc774 \uc0ac\ub0b4 \ud300\uacfc \uc774\uc57c\uae30\ud558\ub4e0 \ud30c\ud2b8\ub108\uc640 \uc774\uc57c\uae30\ud558\ub4e0 \ub3d9\uc77c\ud558\uac8c \ud6cc\ub96d\ud55c \uacbd\ud5d8\uc744 \ud558\ub3c4\ub85d \ubcf4\uc7a5\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud30c\ud2b8\ub108\uc640 \uc601\uc5c5\ud300\uc774 \uac19\uc740 \uc815\ubcf4\ub97c \uacf5\uc720\ud558\ub3c4\ub85d \ud558\ub824\uba74 CRM\uc774 \ud575\uc2ec\uc774\uc9c0\ub9cc, <strong>Slack<\/strong>\uacfc \uac19\uc740 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud1b5\ud569 \ub3c4\uad6c\ub294 \ud544\uc218\uc785\ub2c8\ub2e4. \ucc44\ub110(Channels) \uae30\ub2a5\uc744 \ud1b5\ud574 \uc601\uc5c5 \ud50c\ub808\uc774\ubd81\uc774\ub4e0 \uace0\uac1d \ub300\uc0c1 \uc790\ub8cc\ub4e0 \ubaa8\ub450\uac00 \ub3d9\uc77c\ud55c \uc815\ubcf4\uc5d0 \uc811\uadfc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc5ec\ub7ec\ubd84\uc758 \uc601\uc5c5\ud300\uc774 \uace0\uac1d\uacfc \ub300\ud654\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ud30c\ud2b8\ub108\ub3c4 \uc811\ucd09\ud558\ub294 \uacbd\uc6b0, \uc591\ucabd \ubaa8\ub450 \uac00\uaca9\u00b7\uae30\ub2a5\u00b7\ud504\ub85c\ubaa8\uc158\uc5d0 \ub300\ud574 \ub3d9\uc77c\ud55c \uc815\ubcf4\ub97c \uac16\uac8c \ub418\uc5b4 \ud63c\uc120\uc744 \ubc29\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-5-ai\ub85c-\ud310\ub9e4-\ud6c4-\uc9c0\uc6d0\uc744-\uac1c\uc120\ud558\uc138\uc694\" class=\"wp-block-heading\">5. AI\ub85c \ud310\ub9e4 \ud6c4 \uc9c0\uc6d0\uc744 \uac1c\uc120\ud558\uc138\uc694 <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>AI CRM<\/strong>\uc740 \ud300\uc744 \ub2e4\ubc29\uba74\uc73c\ub85c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc9c0\ub9cc, \uac00\uc7a5 \ud070 \uac15\uc810 \uc911 \ud558\ub098\ub294 \ud300\uc774 \uadfc\ubb34\ud558\uc9c0 \uc54a\ub294 \uc2dc\uac04\uc5d0\ub3c4 \uac1c\uc778\ud654\ub41c 24\uc2dc\uac04 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uad6c\ub3d9\ud55c\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. Agentforce 360\uc740 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9 \uc774\ub825, \uad6c\ub9e4 \uc0c1\uc138 \ub0b4\uc5ed, \uc11c\ube44\uc2a4 \uae30\ub85d\uc744 \ud55c\uacf3\uc5d0 \ud1b5\ud569\ud574 \uac01 \uace0\uac1d\uc5d0 \ub300\ud55c \uc885\ud569\uc801\uc774\uace0 \ucd1d\uccb4\uc801\uc778 view\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub355\ubd84\uc5d0 \uc9c0\uc6d0 \ub2f4\ub2f9\uc790\ub294 \uace0\uac1d \ubb38\uc81c\ub97c \ud6a8\uc728\uc801\uc73c\ub85c \ud574\uacb0\ud558\ub294 \ub370 \ud544\uc694\ud55c \ubaa8\ub4e0 \uc815\ubcf4\ub97c \uc190\ub05d\uc5d0\uc11c \ubc14\ub85c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc911\uc18c\uae30\uc5c5\uc758 \uacbd\uc6b0 \uc544\uc9c1 \ud300\uc774 \uc644\uc804\ud788 \uac16\ucdb0\uc9c0\uc9c0 \uc54a\uc558\uc744 \uc218 \uc788\uc73c\ubbc0\ub85c, \uace0\uac1d \uc9c0\uc6d0\uc5d0 AI\ub97c \ud65c\uc6a9\ud558\ub294 \uac83\uc740 \uacac\uace0\ud55c \uc804\ub7b5\uc785\ub2c8\ub2e4. \uace0\ub824\ud574 \ubcfc \ub9cc\ud55c \ub450 \uac00\uc9c0 \uc544\uc774\ub514\uc5b4\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\uc140\ud504\uc11c\ube44\uc2a4 \ucee4\ubba4\ub2c8\ud2f0\ub97c \ub9cc\ub4dc\uc138\uc694:<\/strong> AI \uae30\ubc18 \uc140\ud504\uc11c\ube44\uc2a4 \ucee4\ubba4\ub2c8\ud2f0\ub294 \uace0\uac1d\uc5d0\uac8c \uc720\uc6a9\ud55c \uac00\uc774\ub4dc, \uc81c\ud488 \uc815\ubcf4, FAQ \ud398\uc774\uc9c0\uc5d0 \ube60\ub974\uac8c \uc811\uadfc\ud560 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4. AI\uac00 \ud754\ud55c \ubb38\uc81c\ub97c \uc608\uce21\ud574 \uc790\ub3d9\uc73c\ub85c \ub2f5\ubcc0\uc744 \uac8c\uc2dc\ud558\ubbc0\ub85c \uc2e0\uc18d\ud55c \uc751\ub2f5\uc774 \ubcf4\uc7a5\ub429\ub2c8\ub2e4. \uac8c\ub2e4\uac00 \ubb38\uc81c\uac00 \ud655\ub300\ub420 \uacbd\uc6b0 \uc11c\ube44\uc2a4\ud300\uc5d0 \uc54c\ub9bc\uc774 \uc804\ub2ec\ub418\uc5b4 \uc989\uc2dc \uac1c\uc785\ud574 \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8\ub85c \ud300\uc758 \ubd80\ub2f4\uc744 \ub35c\uc5b4\uc8fc\uc138\uc694:<\/strong> <strong>AI \uae30\ubc18 \ucc57\ubd07<\/strong>\uc740 \uacb0\ucf54 \uc7a0\ub4e4\uc9c0 \uc54a\ub294 \ub4e0\ub4e0\ud55c \uac00\uc0c1 \ube44\uc11c\uc785\ub2c8\ub2e4. \uac04\ub2e8\ud55c \uc9c8\ubb38\uc744 \ucc98\ub9ac\ud558\uace0, \ud14d\uc2a4\ud2b8\ub098 \ucc44\ud305\uc744 \ud1b5\ud574 \ud558\ub8e8 24\uc2dc\uac04 \uac1c\uc778\ud654\ub41c \ub3c4\uc6c0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c <strong>AI \uc5d0\uc774\uc804\ud2b8<\/strong>\ub294 \uadf8\ub3d9\uc548 \ud06c\uac8c \ubc1c\uc804\ud574, \ube44\uc988\ub2c8\uc2a4\uac00 \uc131\uc7a5\ud560\uc218\ub85d \ud6cc\ub96d\ud55c \uc120\ud0dd\uc9c0\uac00 \ub429\ub2c8\ub2e4. \ubc29\ub300\ud55c \uc81c\ud488 \uce74\ud0c8\ub85c\uadf8\uc640 \ub354 \ubcf5\uc7a1\ud55c \uc11c\ube44\uc2a4 \uc694\uad6c\ub3c4 \ucc98\ub9ac\ud560 \uc218 \uc788\uc5b4 \ud300\uc5d0 \uacfc\ubd80\ud558\uac00 \uac78\ub9ac\uc9c0 \uc54a\ub3c4\ub85d \ud574\uc90d\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-6-slack\uc73c\ub85c-\uc804-\uc138\uacc4-\uc5b4\ub514\uc11c\ub098-\uc5c5\ubb34\ub97c-\ucc98\ub9ac\ud558\uc138\uc694\" class=\"wp-block-heading\">6. Slack\uc73c\ub85c \uc804 \uc138\uacc4 \uc5b4\ub514\uc11c\ub098 \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud558\uc138\uc694<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ubb34\ub8cc \ubc84\uc804\uc758 <strong>Slack<\/strong>\uc740 \ud300\uc6cc\ud06c\uc5d0 \uc758\uc874\ud558\ub294 \ubaa8\ub4e0 \uc911\uc18c\uae30\uc5c5\uc5d0\uac8c \uace0\uac1d \uad00\ub9ac\uc758 \uc911\ucd94\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uc790\uccb4\ub85c \uc644\uc804\ud55c \uace0\uac1d \ucd94\uc801 \uc2dc\uc2a4\ud15c\uc740 \uc544\ub2c8\uc9c0\ub9cc, \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ud55c\uacf3\uc5d0 \uc9d1\uc911\uc2dc\ud0a4\ub294 \ub370 \ud0c1\uc6d4\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CRM \uc548\uc5d0 \uc804\uc6a9 \ucc44\ub110\uc744 \uc124\uc815\ud558\uba74 \uad00\ub828\ub41c \ubaa8\ub4e0 \ub300\ud654\uc640 \ud30c\uc77c\uc744 \uac80\uc0c9\ud558\uae30 \uc26c\uc6b4 \ud55c\uacf3\uc5d0 \ubaa8\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \ud769\uc5b4\uc9c4 \uc774\uba54\uc77c\ub85c \uc778\ud55c \ud63c\ub780\uc774 \uc0ac\ub77c\uc9c0\uace0, \uc804\ud654\ub97c \ubc1b\ub294 \ub2f4\ub2f9\uc790\ubd80\ud130 \uccad\uad6c\ub97c \ucc98\ub9ac\ud558\ub294 \ub2f4\ub2f9\uc790\uae4c\uc9c0 \ubaa8\ub4e0 \ud300\uc6d0\uc774 \ub3d9\uc77c\ud55c \ucd5c\uc2e0 \uc815\ubcf4\ub97c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\uba54\uc2dc\uc9c0\ub97c \uc2e4\ud589 \ud56d\ubaa9\uc73c\ub85c \uc804\ud658\ud558\uc138\uc694:<\/strong> \uba54\uc2dc\uc9c0 \uc800\uc7a5(Save Message) \uae30\ub2a5\uc774\ub098 \uba54\uc2dc\uc9c0\uc758 \uc810 \uc138 \uac1c(\u22ef) \uba54\ub274\ub97c \ud65c\uc6a9\ud558\uba74, \uace0\uac1d \uc694\uccad\uc774\ub098 \ud575\uc2ec \uc9c0\uc2dc \uc0ac\ud56d\uc744 \ud300\uc774 \ud6c4\uc18d \uc870\uce58\ud560 \uc218 \uc788\ub294 \ud560 \uc77c(to-do) \ud56d\ubaa9\uc73c\ub85c \uc190\uc27d\uac8c \ubc14\uafc0 \uc218 \uc788\uc5b4 \ub193\uce58\ub294 \uc77c\uc774 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\uc2a4\ub808\ub4dc\ub85c &#8216;\ubbf8\ub2c8 CRM&#8217;\uc744 \ub9cc\ub4dc\uc138\uc694:<\/strong> \uace0\uac1d\uc774 \ubb38\uc81c\ub97c \ub2f4\uc740 \uba54\uc2dc\uc9c0\ub97c \ubcf4\ub0b4\uba74, \ud300\uc740 \uc6d0\ubcf8 \uba54\uc2dc\uc9c0 \uc544\ub798 <strong>\uc2a4\ub808\ub4dc<\/strong>\uc5d0\uc11c \ud574\uacb0\ucc45\uc744 \ube44\uacf5\uac1c\ub85c \ub17c\uc758\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \uba54\uc778 \ucc44\ub110\uc774 \uae54\ub054\ud558\uac8c \uc720\uc9c0\ub418\uace0, \uc0c8\ub85c \ud569\ub958\ud55c \ud300\uc6d0\ub3c4 \uc774\ub825\uacfc \ud574\uacb0\ucc45\uc744 \ud55c\uacf3\uc5d0\uc11c \uc555\ucd95\uc801\uc73c\ub85c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\ube44\uc9c0\ub2c8\uc2a4\ub294 Slack\uc5d0\uc11c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. <\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\ud300\uacfc \uace0\uac1d, \uadf8\ub9ac\uace0 \ub3c4\uad6c\ub97c \ud55c\ub370 \ubaa8\uc544 \ube44\uc988\ub2c8\uc2a4\ub97c \ud55c \ub2e8\uacc4 \ub04c\uc5b4\uc62c\ub9ac\uc138\uc694. \ube44\uc988\ub2c8\uc2a4\uac00 \uc774\ub8e8\uc5b4\uc9c0\ub294 \uacf3, Slack\uc785\ub2c8\ub2e4.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/kr\/slack\/\">Slack \ubb34\ub8cc\ub85c \uc0ac\uc6a9\ud558\uae30<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/slack-marquee-2-1.webp\" class=\"attachment-full size-full\" alt=\"astro and slack\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/slack-marquee-2-1.webp 1024w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/slack-marquee-2-1.webp?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/slack-marquee-2-1.webp?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/slack-marquee-2-1.webp?w=768&amp;h=768 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 id=\"h-7-\ubaa8\ub4e0-\uc5c5\ubb34\uc5d0-ai-\uc5d0\uc774\uc804\ud2b8\ub97c-\ud65c\uc6a9\ud558\uc138\uc694\" class=\"wp-block-heading\">7. \ubaa8\ub4e0 \uc5c5\ubb34\uc5d0 AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud65c\uc6a9\ud558\uc138\uc694<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AI\ub294 \ub354 \uc774\uc0c1 \ub9c9\ub300\ud55c \uc608\uc0b0\uc744 \uac00\uc9c4 \ub300\uae30\uc5c5\ub9cc\uc758 \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud65c\uc6a9\ud558\uba74 \uc911\uc18c\uae30\uc5c5\ub3c4 \uc774\uc81c \uc601\uc5c5 \ub9ac\ub4dc \uac80\uc99d, \uace0\uac1d \uc9c0\uc6d0 \ud2f0\ucf13 \ud574\uacb0\ubd80\ud130 \ub9c8\ucf00\ud305 \ucea0\ud398\uc778 \uac1c\uc778\ud654, \uc7ac\uace0 \uad00\ub9ac\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uc6cc\ud06c\ud50c\ub85c\uc758 \uac70\uc758 \ubaa8\ub4e0 \ubd80\ubd84\uc744 \uc790\ub3d9\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Agentforce<\/strong>\uc640 \uac19\uc740 \ub3c4\uad6c\ub97c \ud65c\uc131\ud654\ud558\uba74 24\uc2dc\uac04 \uc791\ub3d9\ud558\ub294 \uc804\ubb38 &#8216;\ub514\uc9c0\ud138 \uc6cc\ucee4(digital worker)&#8217;\ub97c \ubc30\uce58\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub355\ubd84\uc5d0 \ud300\uc740 \ubc18\ubcf5\uc801\uc774\uace0 \uc218\uc791\uc5c5\uc774 \ub9ce\uc740 \uc5c5\ubb34\uc5d0\uc11c \ubc97\uc5b4\ub098 \uc784\ud329\ud2b8\uac00 \ud070 \uc804\ub7b5\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. 1\uc778 \ud300\uc774\ub4e0 50\uba85 \uaddc\ubaa8\uc758 \ud300\uc774\ub4e0, \uc774 AI \uae30\ubc18 \ud30c\ud2b8\ub108\ub4e4\uc740 \uc5b4\ub5a4 \uace0\uac1d \ubb38\uc758\ub3c4 \ub193\uce58\uc9c0 \uc54a\uace0 \uc5b4\ub5a4 \ub9ac\ub4dc\ub3c4 \uc0c8\uc5b4 \ub098\uac00\uc9c0 \uc54a\ub3c4\ub85d \ubcf4\uc7a5\ud558\uc5ec, \uc778\ub825\uc744 \ub298\ub9ac\uc9c0 \uc54a\uace0\ub3c4 \uc5ec\ub7ec\ubd84\uc758 \uc601\ud5a5\ub825\uc744 \ud06c\uac8c \ud655\uc7a5\ud560 \ud798\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aa567f99b77e&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aa567f99b77e\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/image_d2894a.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-6199\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/image_d2894a.png 768w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/image_d2894a.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/image_d2894a.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 id=\"h-\uc791\uc740-\ube44\uc9c0\ub2c8\uc2a4\ub3c4-\ud070-\uc131\uc7a5\uc744-\uc774\ub8f0-\uc218-\uc788\uc2b5\ub2c8\ub2e4\" class=\"wp-block-heading\">\uc791\uc740 \ube44\uc9c0\ub2c8\uc2a4\ub3c4 \ud070 \uc131\uc7a5\uc744 \uc774\ub8f0 \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uc911\uc18c\uae30\uc5c5\uc778 \uc5ec\ub7ec\ubd84\uc740 \uc801\ud569\ud55c \ub3c4\uad6c\uc640 \uc804\ub7b5\uc744 \ud65c\uc6a9\ud574 \uadf8 \uc601\ud5a5\ub825\uc744 \ud06c\uac8c \ud655\uc7a5\ud560 \ud798\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ud2b9\ubcc4\ud55c \uc804\ub7b5\ub4e4\uc744 \ud1b5\ud574 \uc5ec\ub7ec\ubd84\uc740 \ub2e8\uc21c\ud788 \ube44\uc988\ub2c8\uc2a4\ub97c \ud0a4\uc6b0\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \uadf8 \uc601\ud5a5\ub825\uc744 \ud655\uc7a5\ud558\uac8c \ub429\ub2c8\ub2e4. Salesforce\ub294 \uadf8 \uc5ec\uc815\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0\uc11c \uc5ec\ub7ec\ubd84\uacfc \ud568\uaed8\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ube44\uc988\ub2c8\uc2a4\ub97c \ud55c \ub2e8\uacc4 \ub04c\uc5b4\uc62c\ub9b4 \uc900\ube44\uac00 \ub418\uc168\ub098\uc694? <strong><a href=\"https:\/\/www.salesforce.com\/kr\/small-business\/free-trial\/starter-suite\/\" target=\"_blank\" rel=\"noreferrer noopener\">Starter Suite<\/a><\/strong>\ub97c \uc0ac\uc6a9\ud574 \uccb4\uacc4\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uace0 \uc9c0\uc18d\uc801\uc778 \uace0\uac1d \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uc138\uc694. \uc624\ub298 <strong><a href=\"https:\/\/www.salesforce.com\/kr\/crm\/foundations\/\">Foundations<\/a><\/strong>\ub97c \ud65c\uc131\ud654\ud558\uace0 <strong><a href=\"https:\/\/www.salesforce.com\/kr\/agentforce\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/kr\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a><\/strong>\ub97c \uacbd\ud5d8\ud574 \ubcf4\uc138\uc694.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-\uc790\uc8fc-\ubb3b\ub294-\uc9c8\ubb38-faqs\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38(FAQs) <\/h2>\n\n\n<div class=\"accordion \">\n\t\n\n<button class=\"accordion-header\" type=\"button\">\uc911\uc18c\uae30\uc5c5 \uc131\uc7a5 \uc804\ub7b5\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\uc911\uc18c\uae30\uc5c5 \uc131\uc7a5 \uc804\ub7b5\uc740 \uc790\uc6d0\uc744 \uc18c\uc9c4\ud558\uc9c0 \uc54a\uc73c\uba74\uc11c \uc218\uc775\uacfc \uace0\uac1d \uae30\ubc18\uc744 \uc9c0\uc18d \uac00\ub2a5\ud558\uac8c \ub298\ub9ac\uae30 \uc704\ud55c \ub9de\ucda4\ud615 \uacc4\ud68d\uc785\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc73c\ub85c \uae30\uc874 \uace0\uac1d\uc758 \uc7ac\uad6c\ub9e4\ub97c \uc720\ub3c4\ud558\ub294 &#8216;\uc2dc\uc7a5 \uce68\ud22c&#8217;\uc5d0\uc11c \ucd9c\ubc1c\ud574, \uc0ac\uc5c5\uc774 \uc548\uc815\ub418\uba74 \uc2e0\uaddc \uc11c\ube44\uc2a4 \ub3c4\uc785(\uc81c\ud488 \uac1c\ubc1c)\uc774\ub098 \uc778\uadfc \uc2dc\uc7a5 \ud655\uc7a5\uc73c\ub85c \ub113\ud600\uac11\ub2c8\ub2e4. \ud575\uc2ec\uc740 \ud070 \ud22c\uc790\ub97c \uac10\ud589\ud558\uae30 \uc804\uc5d0 \ud55c\ub450 \uac1c\uc758 \uc9d1\uc911\ub41c \uacbd\ub85c\ub85c \ud655\uc7a5\uc744 \ucc9c\ucc9c\ud788 \uac80\uc99d\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\uc911\uc18c\uae30\uc5c5\uc774 \ub300\uae30\uc5c5\uacfc \uacbd\uc7c1\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud558\ub098\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\uc911\uc18c\uae30\uc5c5\uc740 \uc608\uc0b0\uc774 \uc544\ub2cc &#8216;\uace0\uac1d \uacbd\ud5d8&#8217;\uacfc &#8216;AI \ub3c4\uad6c&#8217;\ub85c \ub300\uae30\uc5c5\uacfc \uacbd\uc7c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \uad6c\ub9e4\uc790\uc758 80%\ub294 \uae30\uc5c5\uc774 \uc81c\uacf5\ud558\ub294 \uacbd\ud5d8\uc774 \uc81c\ud488\u00b7\uc11c\ube44\uc2a4\ub9cc\ud07c \uc911\uc694\ud558\ub2e4\uace0 \ub2f5\ud569\ub2c8\ub2e4. CRM \uae30\ubc18 \uc790\ub3d9\ud654, AI \ubd84\uc11d, 24\uc2dc\uac04 AI \uace0\uac1d \uc9c0\uc6d0\uc744 \ud65c\uc6a9\ud558\uba74 \uc18c\uaddc\ubaa8 \ud300\uc73c\ub85c\ub3c4 \ub300\uae30\uc5c5 \uc218\uc900\uc758 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uba70 \uaca9\ucc28\ub97c \uc881\ud790 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\uc911\uc18c\uae30\uc5c5\uc740 AI\ub97c \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\ub098\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\uc911\uc18c\uae30\uc5c5\uc740 AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud65c\uc6a9\ud574 \uc601\uc5c5 \ub9ac\ub4dc \uac80\uc99d, \uace0\uac1d \uc9c0\uc6d0 \ud2f0\ucf13 \ud574\uacb0, \ub9c8\ucf00\ud305 \ucea0\ud398\uc778 \uac1c\uc778\ud654, \uc7ac\uace0 \uad00\ub9ac \ub4f1 \uc6cc\ud06c\ud50c\ub85c\uc758 \uac70\uc758 \ubaa8\ub4e0 \ubd80\ubd84\uc744 \uc790\ub3d9\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. 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