{"id":6147,"date":"2026-09-07T10:31:41","date_gmt":"2026-09-07T01:31:41","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=6147"},"modified":"2026-09-07T11:04:08","modified_gmt":"2026-09-07T02:04:08","slug":"salesforce-2026-cx-innovation-case-studies","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/salesforce-2026-cx-innovation-case-studies\/","title":{"rendered":"[Salesforce AI x CX Festa 2026 \ud2b9\ubcc4 \ub9ac\ud3ec\ud2b8] \uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8 \uc9c0\uc625\uc5d0\uc11c AI \ucf58\uc194\uae4c\uc9c0: \uc5ec\uae30\uc5b4\ub54c, \ub3d9\uc6d0F&amp;B, \uc2e0\uc2e0\uc5e0\uc564\uc528\uac00 \uc138\uc77c\uc988\ud3ec\uc2a4\ub85c \uc99d\uba85\ud55c \uace0\uac1d \uacbd\ud5d8(CX) \ud601\uc2e0 \uc131\uacf5 \ubc95\uce59"},"content":{"rendered":"\n<h2 id=\"h-key-summary\" class=\"wp-block-heading\">\ud83d\udcca Key Summary<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Salesforce AI x CX Festa \uc5d0\uc11c \ubc1c\ud45c\ub41c \uc5ec\uae30 \uc5b4\ub54c, \uc2e0\uc2e0\uc5e0\uc564\uc528\uc758 \ud601\uc2e0 \uc0ac\ub840\ub97c \ud655\uc778\ud574\ubcf4\uc138\uc694.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th>\uae30\uc5c5\uba85<\/th><th>\uc5c5\uc885 \ubc0f <br>\ube44\uc988\ub2c8\uc2a4 \ud2b9\uc131<\/th><th>\ub3c4\uc785 \uc804 <br>\uc8fc\uc694 \ud398\uc778\ud3ec\uc778\ud2b8 (Problem)<\/th><th>\uc138\uc77c\uc988\ud3ec\uc2a4 <br>\ud575\uc2ec \uc194\ub8e8\uc158 (Solution)<\/th><th>\ud575\uc2ec \uc131\uacfc <br>(Key Metric \/ Value)<\/th><\/tr><tr><td><strong>\uc5ec\uae30\uc5b4\ub54c<\/strong><\/td><td>450\ub9cc MAU \uaddc\ubaa8\uc758 \uc6d0\uc2a4\ud1b1 \uc5ec\ud589\u00b7\uc5ec\uac00 \ud50c\ub7ab\ud3fc<\/td><td>\uace0\ub3c4\ud654 \uae30\ub2a5 \uc694\uad6c \uae09\uc99d, \uae30\ub2a5 \uac1c\uc120 \ubc0f \uc720\uc9c0\ubcf4\uc218\uc5d0 \uacfc\ub3c4\ud55c \uac1c\ubc1c \ub9ac\uc18c\uc2a4\uc640 \uae34 \ub9ac\ub4dc\ud0c0\uc784 \uc18c\uc694<\/td><td>\uc2f1\uae00\ubdf0 \ucf58\uc194, \uc790\uccb4 \ucc44\ud305 \uc778\ud558\uc6b0\uc2a4 API \uc5f0\ub3d9, PO \uc8fc\ub3c4 AI \ubcf4\uc870 \uac1c\ubc1c(Vibe Coding), AX \uc790\ub3d9\ud654<\/td><td>\uc2e0\uaddc \uc11c\ube44\uc2a4 \uc801\uc6a9 \ub9ac\ub4dc\ud0c0\uc784&nbsp;<strong>4\uac1c\uc6d4 \u2192 1\uac1c\uc6d4<\/strong>\ub85c 75% \ub300\ud3ed \ub2e8\ucd95<\/td><\/tr><tr><td><strong>\ub3d9\uc6d0F&amp;B<\/strong><br><\/td><td>\uc5f0 \ub9e4\ucd9c 4.8\uc870 \uaddc\ubaa8\uc758 \uae00\ub85c\ubc8c \uc885\ud569\uc2dd\ud488\uae30\uc5c5<\/td><td>\ub2e8\uc21c\u00b7\ubc18\ubcf5 \uc0c1\ub2f4 \uacfc\ub2e4\ub85c \uc778\ud55c \ucf5c \uc801\uccb4 \ubc0f <br>\ub300\uae30 \uc2dc\uac04 \uae09\uc99d, \uc0c1\ub2f4\uc0ac\uc758 \uc2ec\uce35 \uc804\ubb38 \uc0c1\ub2f4 \uc2dc\uac04 \ubd80\uc871<\/td><td>\uc804\uc0ac \uc0c1\ub2f4 \ud504\ub85c\uc138\uc2a4 \ubc0f \uace0\uac1d \ub370\uc774\ud130 \ub2e8\uc77c \uc194\ub8e8\uc158 \ud1b5\ud569, \ucd5c\uc804\uc120 AI \ucc57\ubd07 \ubc30\uce58, Employee Agent \ud65c\uc6a9<\/td><td>\ub2e8\uc21c \ubb38\uc758 \uc790\ub3d9\ud654 \ubc0f \ucc98\ub9ac \uc0dd\uc0b0\uc131 \ucd5c\uc801\ud654\ub85c \uc0c1\ub2f4\uc0ac\uc758 \uace0\ubd80\uac00\uac00\uce58\u00a0<strong>&#8216;\uc2ec\uce35\u00b7\uacf5\uac10 \uc0c1\ub2f4&#8217;\uc73c\ub85c\uc758 \uc5c5\ubb34 \uc804\ud658<\/strong><\/td><\/tr><tr><td><strong>\uc2e0\uc2e0\uc5e0\uc564\uc528<\/strong><\/td><td>20\ub9cc \ub204\uc801 \uac00\ub9f9\uc810 \ubcf4\uc720 \uc624\ud504\ub77c\uc778 \uacb0\uc81c \uc778\ud504\ub77c 1\uc704 \uae30\uc5c5<\/td><td>\uc218\uc2ed \uac1c\uc758 \uc5d1\uc140 \ubc0f \uad6c\uae00 \uc2dc\ud2b8\ub97c \ud65c\uc6a9\ud55c \uc218\uae30 \uad00\ub9ac, \ub370\uc774\ud130 \ud30c\ud3b8\ud654 \ubc0f \uc2e0\ub8b0\ub3c4 \uc800\ud558, \uad11\uace0 \uc720\uc785 \uc131\uacfc \ubd84\uc11d \ubd88\uac00<\/td><td>\ubd80\uc7ac\uad00\ub9ac \uc790\ub3d9\ud654, standard REST API \ud1b5\ud569 \uc5f0\ub3d9 \ud5c8\ube0c(\uacc4\uc57d-\uacb0\uc81c \uc5f0\ub3d9), \uac00\ub9f9\uc810 \uc0dd\uc560\uc8fc\uae30 SSOT \ub370\uc774\ud130, \uc2e4\uc2dc\uac04 \ub300\uc2dc\ubcf4\ub4dc<\/td><td><strong>\ub3c4\uc785 \uccab \ub2ec \uad11\uace0\ube44 3,000\ub9cc \uc6d0 \uc989\uac01 \uc808\uac10<\/strong>, \uc218\uae30 \uc911\ubcf5 \uc785\ub825 \uc81c\uac70 \ubc0f \ud22c\uba85\ud55c \uc131\uacfc \uac00\uc2dc\uc131 \ud655\ubcf4<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 id=\"h-ai-\uc2dc\ub300-b2b-\uae30\uc5c5\ub4e4\uc758-\ucd5c\ub300-\ud654\ub450-cx-\ud601\uc2e0-\uacfc-\uc5c5\ubb34-\uc790\ub3d9\ud654\" class=\"wp-block-heading\">\ud83d\ude80 AI \uc2dc\ub300, B2B \uae30\uc5c5\ub4e4\uc758 \ucd5c\ub300 \ud654\ub450 \u2018CX \ud601\uc2e0\u2019\uacfc \u2018\uc5c5\ubb34 \uc790\ub3d9\ud654\u2019<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ub514\uc9c0\ud138 \uc804\ud658(DX)\uc744 \ub118\uc5b4 \uc778\uacf5\uc9c0\ub2a5 \uc804\ud658(AX)\uc758 \uc2dc\ub300\ub85c \uc811\uc5b4\ub4e4\uba74\uc11c, \ub9ce\uc740 B2B \uae30\uc5c5\ub4e4\uc774 <strong>&#8220;\uc5b4\ub5bb\uac8c \ud558\uba74 \ud769\uc5b4\uc9c4 \uace0\uac1d \ub370\uc774\ud130\ub97c \ud558\ub098\ub85c \ud1b5\ud569\ud558\uace0, AI\ub97c \ud65c\uc6a9\ud574 \uc5c5\ubb34 \ud6a8\uc728\uc131\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub3d9\uc2dc\uc5d0 \uadf9\ub300\ud654\ud560 \uc218 \uc788\uc744\uae4c?&#8221;<\/strong>\ub77c\ub294 \uce58\uc5f4\ud55c \uace0\ubbfc\uc744 \uc774\uc5b4\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uace0\uac1d \ub370\uc774\ud130\uac00 \ud30c\ud3b8\ud654\ub418\uc5b4 \uc788\uac70\ub098 \uc218\uc791\uc5c5 \uc911\uc2ec\uc758 \ube44\ud6a8\uc728\uc801\uc778 \ud504\ub85c\uc138\uc2a4\uc5d0 \uac07\ud600 \uc788\ub2e4\uba74, \uc544\ubb34\ub9ac \ud6cc\ub96d\ud55c AI \uae30\uc220\uc774 \ub4f1\uc7a5\ud574\ub3c4 \uc774\ub97c \ud604\uc5c5\uc5d0 \uc989\uac01\uc801\uc73c\ub85c \uc801\uc6a9\ud558\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ubcf8 \uae00\uc5d0\uc11c\ub294&nbsp;\uc9c0\ub09c 9\uc6d4 3\uc77c, <strong>Salesforce AI x CX Festa<\/strong>\uc5d0\uc11c \ubc1c\ud45c\ub41c \ub300\ud55c\ubbfc\uad6d \ub300\ud45c \uae30\uc5c5 2\uc0ac(<strong>\uc5ec\uae30\uc5b4\ub54c, \uc2e0\uc2e0\uc5e0\uc564\uc528<\/strong>)\uc758 \ud601\uc2e0 \uc0ac\ub840\ub97c \ud1b5\ud574, \uc774\ub4e4\uc774 \uc5b4\ub5bb\uac8c \uc138\uc77c\uc988\ud3ec\uc2a4\ub77c\ub294 \uac15\ub825\ud55c \ub370\uc774\ud130 \uae30\ubc18 \ud50c\ub7ab\ud3fc \uc704\uc5d0 \ub3c5\uc790\uc801\uc778 \uae30\uc220\ub825\uacfc AI\ub97c \uc5b9\uc5b4 \ube44\uc988\ub2c8\uc2a4 \uacbd\uc7c1\ub825\uc744 \uc7ac\uc815\uc758\ud588\ub294\uc9c0 \uc0c1\uc138\ud788 \ubd84\uc11d\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-case-1-\uc5ec\uae30\uc5b4\ub54c-\uc138\uc77c\uc988\ud3ec\uc2a4-\uc778\ud504\ub77c-\uc704\uc5d0-\ub3c5\uc790\uc801-\uc778\ud558\uc6b0\uc2a4-\uae30\uc220\ub825\uacfc-ai\ub97c-\ub354\ud558\ub2e4\" class=\"wp-block-heading\">\ud83d\udccc Case 1. \uc5ec\uae30\uc5b4\ub54c: &#8220;\uc138\uc77c\uc988\ud3ec\uc2a4 \uc778\ud504\ub77c \uc704\uc5d0 \ub3c5\uc790\uc801 \uc778\ud558\uc6b0\uc2a4 \uae30\uc220\ub825\uacfc AI\ub97c \ub354\ud558\ub2e4&#8221;<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aa567fadef25&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aa567fadef25\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" height=\"683\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-240.jpg?w=1024\" alt=\"\" class=\"wp-image-6158\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-240.jpg 6960w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-240.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-240.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-240.jpg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-240.jpg?w=1536&amp;h=1024 1536w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-240.jpg?w=2048&amp;h=1365 2048w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-240.jpg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h3 id=\"h-\ubc30\uacbd-\ubc0f-\ub3c4\uc804-\uacfc\uc81c-cx-challenge\" class=\"wp-block-heading\">\ud83d\udd0d \ubc30\uacbd \ubc0f \ub3c4\uc804 \uacfc\uc81c (CX Challenge)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\uad6d\ub0b4 \ub300\ud45c \uc5ec\ud589\u00b7\uc5ec\uac00 \ud50c\ub7ab\ud3fc&nbsp;<strong>\uc5ec\uae30\uc5b4\ub54c<\/strong>\ub294 \uc219\ubc15, \ud56d\uacf5, \ud328\ud0a4\uc9c0, \ub808\uc800 \ub4f1 \uc5ec\uac00\uc758 \uc804 \uacfc\uc815\uc744 \ucc45\uc784\uc9c0\ub294 \uc6d0\uc2a4\ud1b1 \ud50c\ub7ab\ud3fc\uc73c\ub85c&nbsp;<strong>\uc6d4\uac04 \ud65c\uc131 \uc0ac\uc6a9\uc790 \uc218(MAU)\uac00 450\ub9cc \uba85<\/strong>\uc5d0 \ub2ec\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub300\uaddc\ubaa8 \uc11c\ube44\uc2a4 \uaddc\ubaa8\uc5d0 \ubc1c\ub9de\ucdb0 CS \uc2dc\uc2a4\ud15c \uc5ed\uc2dc \ub9e4\uc6b0 \ub192\uc740 \uc2e4\uc2dc\uac04\uc131\uacfc \uc720\uc5f0\uc131\uc744 \uc694\uad6c\ubc1b\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:61% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"4320\" height=\"2880\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-242.jpg?w=1024\" alt=\"\" class=\"wp-image-6157 size-full\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-242.jpg 4320w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-242.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-242.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-242.jpg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-242.jpg?w=1536&amp;h=1024 1536w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-242.jpg?w=2048&amp;h=1365 2048w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-242.jpg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 4320px) 100vw, 4320px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\"><strong>\ubb38\uc81c\uc810:<\/strong>\u00a0\uae30\uc0c1 \uc545\ud654\ub098 \ud56d\uacf5\ud3b8 \uacb0\ud56d\uacfc \uac19\uc740 \uc608\uce21 \ubd88\uac00\ub2a5\ud55c \uc678\ubd80 \ubcc0\uc218\uac00 \uc0c1\uc2dc \uc874\uc7ac\ud558\uba70, 24\uc2dc\uac04 \ub04a\uc784\uc5c6\ub294 \ucc44\ub110 \uc811\uc810\uc5d0\uc11c \uc11c\ub85c \ub2e4\ub978 \uce74\ud14c\uace0\ub9ac\uc758 \ucde8\uc18c\u00b7\ud658\ubd88 \ubb38\uc758\ub97c \ubc1b\uc544\uc57c \ud588\uc2b5\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4\uac00 \uace0\uc18d \uc131\uc7a5\ud558\uba74\uc11c \uace0\ub3c4\ud654\ub41c CS \uae30\ub2a5 \uc694\uad6c\ub294 \uae09\uc99d\ud588\uc73c\ub098, \uae30\uc874 \uc0c1\ub2f4 \uc2dc\uc2a4\ud15c\uc758 \ud55c\uacc4\ub85c \uc778\ud574 \uc0ac\uc18c\ud55c \uae30\ub2a5 \uac1c\uc120\uc774\ub098 \uc720\uc9c0\ubcf4\uc218\uc5d0\ub3c4\u00a0<strong>\uacfc\ub3c4\ud55c \uac1c\ubc1c \ub9ac\uc18c\uc2a4\uc640 \ub9ac\ub4dc\ud0c0\uc784\uc774 \uc18c\uc694<\/strong>\ub418\ub294 \ubcd1\ubaa9 \ud604\uc0c1\uc774 \ubc1c\uc0dd\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>\n\n\n\n<h3 id=\"h-\ud601\uc2e0-\uc194\ub8e8\uc158-salesforce-solution\" class=\"wp-block-heading\">\ud83d\udca1 \ud601\uc2e0 \uc194\ub8e8\uc158 (Salesforce Solution)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\uc5ec\uae30\uc5b4\ub54c\ub294 \ub2e8\uc21c\ud788 \uae30\uc131 \ud328\ud0a4\uc9c0 \uc194\ub8e8\uc158\uc744 \uad6c\ub9e4\ud574 \uadf8\ub300\ub85c \uc4f0\ub294 \ub300\uc2e0, <strong>&#8220;\uac80\uc99d\ub41c \uc138\uc77c\uc988\ud3ec\uc2a4 \uc778\ud504\ub77c \uc704\uc5d0 \uc778\ud558\uc6b0\uc2a4 \uae30\uc220\ub825\uc744 \uc9c1\uc811 \uc62c\ub824 \uc6b0\ub9ac \ubc29\uc2dd\ub300\ub85c \uc9c4\ud654\uc2dc\ud0a4\ub294 \uccb4\uacc4&#8221;<\/strong>\ub97c \uc120\ud0dd\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\uc2f1\uae00 \ubdf0 \uc11c\ube44\uc2a4 \ucf58\uc194(Service Console) \uad6c\ucd95:<\/strong>&nbsp;\uace0\uac1d \uc815\ubcf4, \uc608\uc57d \ub0b4\uc5ed, \uacfc\uac70 \uc0c1\ub2f4 \ud788\uc2a4\ud1a0\ub9ac\ub97c \ud55c \ud654\uba74\uc73c\ub85c \ubaa8\uc544 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d \ub9e5\ub77d\uc744 \uc989\uac01 \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \ud588\uc2b5\ub2c8\ub2e4. \ubb38\uc758 \uc720\ud615\uc758 4\ub2e8\uacc4 \uc790\ub3d9 \ubd84\ub958\uc640 \uc694\uc57d \ud544\ub4dc\ub97c \ud1b5\ud574 \ud45c\uc900\ud654\ub41c \uae30\ub85d\uc774 \uac00\ub2a5\ud574\uc84c\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc790\uccb4 \ucc44\ud305 \uc2dc\uc2a4\ud15c\uacfc \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 100% \uc790\ub3d9 \uc5f0\ub3d9:<\/strong>&nbsp;\uc778\ud558\uc6b0\uc2a4\ub85c \uac1c\ubc1c\ud55c CS \ucc44\ud305 \uc2dc\uc2a4\ud15c\uacfc \uc138\uc77c\uc988\ud3ec\uc2a4 \uc0c1\ub2f4 \uc774\ub825(Case)\uc744&nbsp;<strong>Open API<\/strong>\ub85c \uc2e4\uc2dc\uac04 \uc5f0\ub3d9\ud558\uc5ec \uc0c1\ub2f4 \ub3d9\uc120\uc744 \ud68d\uae30\uc801\uc73c\ub85c \ub2e8\ucd95\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>AI \ubcf4\uc870 \uac1c\ubc1c(Vibe Coding) \uae30\ud68d:<\/strong>&nbsp;\ud604\uc5c5\uc758 \ud398\uc778\ud3ec\uc778\ud2b8\ub97c \uac00\uc7a5 \uc798 \uc544\ub294 \ube44\uac1c\ubc1c\uc790 Product Owner(PO)\uac00 \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \ub85c\ucf54\ub4dc \uc778\ud504\ub77c\uc640 AI \ub3c4\uc6c0\uc744 \ubc1b\uc544 \ud654\uba74(LWC)\uacfc \ub85c\uc9c1\uc744 \uc9c1\uc811 \uad6c\ud604\ud558\uace0 \uae30\ud68d\ud558\ub294 \ubc29\uc2dd\uc744 \ub3c4\uc785\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>AX \uae30\ubc18 CS \uc5c5\ubb34 \uc790\ub3d9\ud654 \uad6c\ud604:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>\ub9cc\uc871\ub3c4 \uc870\uc0ac \uc790\ub3d9\ud654:<\/strong>&nbsp;\uc0c1\ub2f4 \uc885\ub8cc \ud6c4 \uc790\uccb4 \uc11c\ubca0\uc774\ub97c \uc790\ub3d9 \ubc1c\uc1a1 \ubc0f \uc218\uc9d1\ud558\uc5ec \ud53c\ub4dc\ubc31 \ubc18\uc601.<\/li>\n\n\n\n<li><strong>\uc2e4\uc2dc\uac04 \uc6b4\uc601 \ub300\uc2dc\ubcf4\ub4dc:<\/strong>&nbsp;\uae30\uc874 D+1 \uc218\uae30 \ucde8\ud569 \ubc29\uc2dd\uc5d0\uc11c \uc2e4\uc2dc\uac04 \uc790\ub3d9 \uc9d1\uacc4 \uccb4\uacc4\ub85c \uc804\ud658\ud558\uc5ec \ub300\uc2dc\ubcf4\ub4dc \ubaa8\ub2c8\ud130\ub9c1 \uac00\uc2dc\uc131 \ud655\ubcf4.<\/li>\n\n\n\n<li><strong>\uacb0\ud56d \ud655\uc778 \uc790\ub3d9\ud654:<\/strong>&nbsp;AI \uc99d\ube59 \ud310\ub3c5 \uc2dc\uc2a4\ud15c\uacfc \uc138\uc77c\uc988\ud3ec\uc2a4 \uc608\uc57d \ub370\uc774\ud130\ub97c \uc5f0\ub3d9\ud574 \uc790\ub3d9\uc73c\ub85c \uacb0\ud56d\uc744 \ud310\uc815\ud558\uace0 \ub2e8\uc21c \ubc18\ubcf5 \uc5c5\ubb34 \uc808\uac10.<\/li>\n\n\n\n<li><strong>Agentforce Coworker \uc2dc\ubc94 \ud65c\uc6a9:<\/strong>&nbsp;\uc790\uc5f0\uc5b4 \ud55c \uc904\ub85c &#8220;\uc774\ubc88 \uc8fc \uc0c1\ub2f4\uc0ac\ubcc4 \uc5c5\ubb34 \ud604\ud669 \ubd84\uc11d\ud574\uc918(\uc0c1\ub2f4\uc0ac \uc774\ub984 \ub9c8\uc2a4\ud0b9 \ucc98\ub9ac\ud574\uc918)&#8221; \uac19\uc740 \ubcf5\uc7a1\ud55c \ub9ac\ud3ec\ud2b8\ub97c \ubc14\ub85c \uc870\ud68c\ud560 \uc218 \uc788\ub294 AI \ud611\uc5c5 \uccb4\uacc4\ub97c \ud14c\uc2a4\ud2b8 \uc911\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 id=\"h-\ud601\uc2e0-\uc131\uacfc-key-outcome\" class=\"wp-block-heading\">\ud83d\udcc8 \ud601\uc2e0 \uc131\uacfc (Key Outcome)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ube44\uac1c\ubc1c\uc790 PO\uac00 \uc8fc\ub3c4\uc801\uc73c\ub85c \ucc38\uc5ec\ud558\uace0 AI \ubcf4\uc870 \uac1c\ubc1c\uc744 \ub3c4\uc785\ud55c \uacb0\uacfc, \uc2e0\uaddc CS \uc11c\ube44\uc2a4\ub97c \uc801\uc6a9\ud558\ub294 \ub370 \uac78\ub9ac\ub294 \uae30\ud68d \ubc0f \uac1c\ubc1c \uc2dc\uac04\uc774&nbsp;<strong>\uae30\uc874 4\uac1c\uc6d4\uc5d0\uc11c 1\uac1c\uc6d4\ub85c \ubb34\ub824 75% \ub300\ud3ed \ub2e8\ucd95<\/strong>\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udccc Case 2. \ub3d9\uc6d0F&amp;B: &#8220;\uc0c1\ub2f4\uc758 \uc7ac\uc815\uc758: AI\ub294 \ube60\ub974\uac8c, \uc0c1\ub2f4\uc0ac\ub294 \uae4a\uac8c&#8221;<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd0d \ubc30\uacbd \ubc0f \ub3c4\uc804 \uacfc\uc81c (CX Challenge)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">2000\ub144 11\uc6d4 \uc124\ub9bd\ub41c \uc885\ud569\uc2dd\ud488\uc804\ubb38\uae30\uc5c5\u00a0<strong>\ub3d9\uc6d0F&amp;B<\/strong>\ub294 \ub3d9\uc6d0\ucc38\uce58, \uc591\ubc18, \ub9ac\ucc54, \ub374\ub9c8\ud06c \ub4f1 \uc218\ub9ce\uc740 \uad6d\ubbfc \ube0c\ub79c\ub4dc\ub97c \ubcf4\uc720\ud558\uba70 \uc5f0\uac04 \ub9e4\ucd9c \uc57d 4\uc870 8\ucc9c\uc5b5 \uc6d0 \uaddc\ubaa8\ub97c \uc790\ub791\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ubb38\uc81c\uc810:<\/strong>\u00a0\uc218\ub9ce\uc740 \ube0c\ub79c\ub4dc\uc640 \uac70\ub300\ud55c \uace0\uac1d\uce35\uc744 \ubcf4\uc720\ud55c \ub3d9\uc6d0F&amp;B\uc758 \uc0c1\ub2f4\uc0ac\ub4e4\uc744 \uac00\ub85c\ub9c9\uc740 \uac00\uc7a5 \ud070 \ub3cc\uc740 \ubc14\ub85c\u00a0<strong>&#8216;\ub2e8\uc21c\u00b7\ubc18\ubcf5 \ubb38\uc758&#8217;\uc758 \ub204\uc801<\/strong>\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \ub2e8\uc21c \ubc30\uc1a1 \ud655\uc778\uc774\ub098 \uc0c1\ud488 \uc2a4\ud399 \uc815\ubcf4 \ubb38\uc758\uc640 \uac19\uc740 \ub2e8\uc21c \uc9c8\ubb38\ub4e4\uc774 \ucf5c\uc13c\ud130 \uc804\ud654 \uc811\uc218\ub098 \uc218\uc791\uc5c5 \uc815\ubcf4 \ud655\uc778 \ub2e8\uacc4\ub97c \uac70\uce58\uba74\uc11c \ucf5c \uc801\uccb4\uc640 \ub300\uae30 \uc2dc\uac04\uc774 \uae09\uc99d\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \uace0\ub09c\ub3c4\uc758 \uc804\ubb38\uc801\uc778 \uc0c1\ub2f4\uc774\ub098 \ub514\ud14c\uc77c\ud55c \ucf00\uc5b4\uac00 \ud544\uc694\ud55c \uace0\uac1d\uc5d0\uac8c \ucda9\ubd84\ud55c \uc2dc\uac04\uc744 \uc3df\uae30 \uc5b4\ub824\uc6e0\uace0, \uc774\ub294 \uc0c1\ub2f4 \ud488\uc9c8\uc758 \ubd88\uade0\uc77c\ub85c \uc774\uc5b4\uc84c\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udca1 \ud601\uc2e0 \uc194\ub8e8\uc158 (Salesforce Solution)<\/h3>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"6960\" height=\"4640\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-153.jpg?w=1024\" alt=\"\" class=\"wp-image-6171 size-full\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-153.jpg 6960w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-153.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-153.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-153.jpg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-153.jpg?w=1536&amp;h=1024 1536w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-153.jpg?w=2048&amp;h=1365 2048w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-153.jpg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 6960px) 100vw, 6960px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\">\ub3d9\uc6d0F&amp;B\ub294 \uace0\uac1d \uc815\ubcf4 \ud655\uc778\ubd80\ud130 \uc0c1\ub2f4 \ub0b4\uc6a9 \uae30\ub85d, \ucc98\ub9ac \uacb0\uacfc\ub97c End-to-End\ub85c \uc6d0\uc2a4\ud1b1 \uad00\ub9ac\ud558\uace0 \ud5a5\ud6c4 AICC(AI \ucee8\ud0dd\uc13c\ud130)\ub85c \ub2e8\uacc4\uc801 \ud655\uc7a5\uc744 \uc2e4\ud604\ud560 \uc720\uc77c\ud55c \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc138\uc77c\uc988\ud3ec\uc2a4\ub97c \uc120\ud0dd\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>End-to-End \uc0c1\ub2f4 \ud504\ub85c\uc138\uc2a4 \ubc0f \uace0\uac1d \ub370\uc774\ud130 \ud1b5\ud569:<\/strong>\u00a0\uc804\ud654 \uc811\uc218\ubd80\ud130 \ubd80\uc11c \uac04 \uc815\ubcf4 \ud655\uc778, \uc81c\ud488 LOT \ubc88\ud638 \ubc0f \uc720\ud1b5\uae30\ud55c \uc870\ud68c \ub4f1\uc758 \ubcf5\uc7a1\ud55c \uc0c1\ub2f4 \ucc98\ub9ac \uacfc\uc815\uc744 \ub2e8\uc77c \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc5f0\uacb0\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud1b5\ud55c \ub2e8\uc21c \ubb38\uc758 \uc790\ub3d9 \uc751\ub300:<\/strong>\u00a0\uace0\uac1d\uacfc \ub300\uba74\ud558\ub294 \ucd5c\uc804\uc120\uc5d0 AI \ucc57\ubd07\uc744 \ubc30\uce58\ud558\uc5ec \uc790\uc8fc \ubb3b\ub294 \ub2e8\uc21c \ubc18\ubcf5 \ubb38\uc758\ub97c \uc2a4\uc2a4\ub85c \ud574\uacb0\ud558\ub3c4\ub85d \uc790\ub3d9\ud654\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>Salesforce OOTB(\uae30\ubcf8 \ud0d1\uc7ac) \uae30\ub2a5 \uae30\ubc18 Employee Agent \ud65c\uc6a9:<\/strong>\u00a0\uc0c1\ub2f4\uc0ac \uc804\uc6a9 \ub300\ud654\ud615 AI \uc5b4\uc2dc\uc2a4\ud134\ud2b8\ub97c \uc5f0\ub3d9\ud558\uc5ec \uc2e4\uc2dc\uac04 \ub300\ud654\ucc3d\uc744 \ud1b5\ud574 \uc720\uc0ac \uc0c1\ub2f4 \uc0ac\ub840 \uc870\ud68c, \ub0b4\uc6a9 \uc694\uc57d \ubc0f \uc0c1\ub2f4 \ucd08\uc548 \uc790\ub3d9 \uc791\uc131 \uae30\ub2a5\uc744 \ud655\ubcf4\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ubaa8\ubc14\uc77c \uae30\ubc18 \ud504\ub85c\uc138\uc2a4 \ud6a8\uc728\ud654:<\/strong>\u00a0\uc0c1\ub2f4 \ub3c4\uc911 \uc81c\ud488 \ud558\uc790\ub098 \ubd88\ub7c9 \ub4f1\uc758 \uc0ac\uc9c4 \ud655\uc778\uc774 \ud544\uc694\ud55c \uacbd\uc6b0, \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uc5d0\uac8c \uc54c\ub9bc\ud1a1 \ub9c1\ud06c\ub97c \uc804\uc1a1\ud558\uba74 \uace0\uac1d\uc774 \ubaa8\ubc14\uc77c\ub85c \uc989\uc11d\uc5d0\uc11c \uc81c\ud488 \uc0ac\uc9c4\uc744 \ucd2c\uc601 \ubc0f \ub4f1\ub85d\ud574 \uc2dc\uc2a4\ud15c\uc5d0 \uc989\uc2dc \ub3d9\uae30\ud654\ub418\ub3c4\ub85d \ud504\ub85c\uc138\uc2a4\ub97c \ub2e8\ucd95\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcc8 \ud601\uc2e0 \uc131\uacfc (Key Outcome)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI \uc5d0\uc774\uc804\ud2b8\uac00 \ucd5c\uc804\uc120\uc5d0\uc11c \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ub2e8\uc21c \ubb38\uc758\ub97c \uc804\ub2f4 \ucc98\ub9ac\ud558\uace0, Salesforce Employee Agent\uac00 \ub0b4\ubd80 \uc0c1\ub2f4\uc0ac\uc758 \uc2e4\ubb34 \ucc98\ub9ac\ub97c \uac15\ub825\ud558\uac8c \uc5b4\uc2dc\uc2a4\ud2b8\ud558\uba74\uc11c \uc5c5\ubb34 \ud658\uacbd\uc774 \ucd5c\uc801\ud654\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \ub2e8\uc21c \uc218\uc791\uc5c5 \uc2a4\ud2b8\ub808\uc2a4\uc5d0\uc11c \ubc97\uc5b4\ub098\u00a0<strong>\uace0\uac1d\uc758 \uac10\uc815\uc5d0 \uacf5\uac10\ud558\uace0 \ubb38\uc81c\ub97c \uadfc\ubcf8\uc801\uc73c\ub85c \ud574\uacb0\ud574 \uc8fc\ub294 \u2018\uc2ec\uce35\u00b7\uacf5\uac10 \uc0c1\ub2f4\u2019\uc5d0 \ub354 \uc9d1\uc911<\/strong>\ud560 \uc218 \uc788\uac8c \ub418\uc5b4 \uace0\uac1d \ub9cc\uc871\ub3c4\uac00 \ub3d9\ubc18 \uc0c1\uc2b9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-case-3-\uc2e0\uc2e0\uc5e0\uc564\uc528-\ud769\uc5b4\uc9c4-\uc218\uc2ed-\uac1c\uc758-\uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8\uc5d0\uc11c-\uc2e4\uc2dc\uac04-ssot-\ub370\uc774\ud130-\ud5c8\ube0c\ub85c\" class=\"wp-block-heading\">\ud83d\udccc Case 3. \uc2e0\uc2e0\uc5e0\uc564\uc528: &#8220;\ud769\uc5b4\uc9c4 \uc218\uc2ed \uac1c\uc758 \uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8\uc5d0\uc11c \uc2e4\uc2dc\uac04 SSOT \ub370\uc774\ud130 \ud5c8\ube0c\ub85c&#8221;<\/h2>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile is-style-default\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"3459\" height=\"4842\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Copy-of-\uc2e0\uc2e0\uc570\uc5d4\uc528_\ucd5c\uc885.png?w=732\" alt=\"\" class=\"wp-image-6164 size-full\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Copy-of-\uc2e0\uc2e0\uc570\uc5d4\uc528_\ucd5c\uc885.png 3459w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Copy-of-\uc2e0\uc2e0\uc570\uc5d4\uc528_\ucd5c\uc885.png?w=214&amp;h=300 214w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Copy-of-\uc2e0\uc2e0\uc570\uc5d4\uc528_\ucd5c\uc885.png?w=768&amp;h=1075 768w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Copy-of-\uc2e0\uc2e0\uc570\uc5d4\uc528_\ucd5c\uc885.png?w=732&amp;h=1024 732w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Copy-of-\uc2e0\uc2e0\uc570\uc5d4\uc528_\ucd5c\uc885.png?w=1097&amp;h=1536 1097w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Copy-of-\uc2e0\uc2e0\uc570\uc5d4\uc528_\ucd5c\uc885.png?w=1463&amp;h=2048 1463w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Copy-of-\uc2e0\uc2e0\uc570\uc5d4\uc528_\ucd5c\uc885.png?w=107&amp;h=150 107w\" sizes=\"auto, (max-width: 3459px) 100vw, 3459px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.salesforce.com\/kr\/customer-stories\/sinsinmnc\/\">\ud83d\udc49 \uc2e0\uc2e0\uc5e0\uc564\uc528\uac00 \uc138\uc77c\uc988\ud3ec\uc2a4\uc640 \ud568\uaed8 \uc644\uc131\ud55c \ub9ac\uc5bc \ud601\uc2e0 \uc2a4\ud1a0\ub9ac\ub97c \uc9c0\uae08 \ubc14\ub85c \ud655\uc778\ud574 \ubcf4\uc138\uc694!<\/a><\/p>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 id=\"h-\ubc30\uacbd-\ubc0f-\ub3c4\uc804-\uacfc\uc81c-cx-challenge-0\" class=\"wp-block-heading\">\ud83d\udd0d \ubc30\uacbd \ubc0f \ub3c4\uc804 \uacfc\uc81c (CX Challenge)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\uc2e0\uc2e0\uc5e0\uc564\uc528<\/strong>\ub294 \uc624\ud504\ub77c\uc778 \uacb0\uc81c \uc778\ud504\ub77c(\uce74\ub4dc \ub2e8\ub9d0\uae30, POS, \ud0a4\uc624\uc2a4\ud06c, \ud14c\uc774\ube14 \uc624\ub354 \ub4f1) \ubd80\ubb38\uc5d0\uc11c \uc6d4 \uc2e0\uaddc \uac00\ub9f9\uc810 1,500\uac1c \ud655\ubcf4, \ub204\uc801 \uac00\ub9f9\uc810 20\ub9cc \uacf3\uc744 \ub3cc\ud30c\ud55c \uc2dc\uc7a5 \uc810\uc720\uc728 1\uc704 \uac15\uc18c\uae30\uc5c5\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\"><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\"><strong>\ubb38\uc81c\uc810:<\/strong>\u00a0\ube44\uc988\ub2c8\uc2a4\ub294 \ud3ed\ubc1c\uc801\uc73c\ub85c \uc131\uc7a5\ud558\uace0 \uc788\uc5c8\uc73c\ub098,\u00a0<strong>2025\ub144\uae4c\uc9c0\ub9cc \ud574\ub3c4 \uc804\uc0b0 \uc2dc\uc2a4\ud15c \uc5c6\uc774 \uc218\uc2ed \uac1c\uc758 \uc5d1\uc140 \ubc0f \uad6c\uae00 \uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8 \ud30c\uc77c\ub85c \ud604\uc5c5\uc744 \uc218\uae30 \uad00\ub9ac<\/strong>\ud558\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0\uc774 \ub298\uc5b4\ub0a0\uc218\ub85d \uc2dc\ud2b8 \uc218\ub294 \uae30\ud558\uae09\uc218\uc801\uc73c\ub85c \ub298\uc5b4\ub0ac\uace0 \ub370\uc774\ud130\uac00 \uacf3\uacf3\uc73c\ub85c \ubd84\uc0b0\ub418\uc5b4, \uc785\ub825 \uc624\ub958\uac00 \ube48\ubc88\ud558\uace0 \uc9d1\uacc4 \uc9c0\ud45c\uc758 \uc2e0\ub8b0\ub3c4\uac00 \ud06c\uac8c \ub5a8\uc5b4\uc84c\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \uc804\ud654 \uc0c1\ub2f4 \uc774\ud6c4\uc758 \uc5c5\ubb34 \ud750\ub984\uacfc \uacb0\uc81c \uc7a5\ube44 \ubc30\uc1a1 \ud788\uc2a4\ud1a0\ub9ac\uac00 \ub2e8\uc808\ub418\uc5b4 \uac1c\uc778\ubcc4 \uc131\uacfc \uce21\uc815\uc774 \ubd88\uac00\ub2a5\ud588\uace0, \ub9c8\ucf00\ud305 \uad11\uace0 \uc9d1\ud589 \ud6c4 \uc2e4\uc81c \uc720\uc785 \uc131\uacfc\ub97c \ud22c\uba85\ud558\uac8c \uac00\uc2dc\ud654\ud560 \uac1d\uad00\uc801\uc778 \uadfc\uac70 \ub370\uc774\ud130\uac00 \uc804\ubb34\ud574 \ub9c9\uc5f0\ud55c \uc608\uc0b0 \uc9d1\ud589\uc774 \ubc18\ubcf5\ub418\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"4320\" height=\"2880\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-212.jpg?w=1024\" alt=\"\" class=\"wp-image-6160 size-full\" srcset=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-212.jpg 4320w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-212.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-212.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-212.jpg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-212.jpg?w=1536&amp;h=1024 1536w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-212.jpg?w=2048&amp;h=1365 2048w, https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/09\/Heart-of-Service-Salesforce-AI-x-CX-festa-2026-212.jpg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 4320px) 100vw, 4320px\" \/><\/figure><\/div>\n\n\n\n<h3 id=\"h-\ud601\uc2e0-\uc194\ub8e8\uc158-salesforce-solution-0\" class=\"wp-block-heading\">\ud83d\udca1 \ud601\uc2e0 \uc194\ub8e8\uc158 (Salesforce Solution)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\uc2e0\uc2e0\uc5e0\uc564\uc528\ub294 \ub2e8\uc808\uacfc \ube44\ud6a8\uc728\uc758 \uacfc\uac70\ub97c \uadf9\ubcf5\ud558\uae30 \uc704\ud574 \uc138\uc77c\uc988\ud3ec\uc2a4\ub97c \ub3c4\uc785\ud558\uc5ec&nbsp;<strong>\uc804\uc0ac \ub2e8\uc77c \uc9c4\uc2e4\uc6d0\ucc9c(SSOT, Single Source of Truth) \uccb4\uacc4<\/strong>\ub97c \uad6c\ucd95\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\ubd80\uc7ac\uad00\ub9ac \ubc0f \uc989\uac01 \ub9e4\uce6d \ud504\ub85c\uc138\uc2a4 \uc218\ub9bd:<\/strong>\u00a0\uc751\ub300 \ub370\uc774\ud130\uac00 \uc5c6\uc5b4 \uc131\uacfc \ud30c\uc545\uc774 \ubd88\uac00\ub2a5\ud588\ub358 \uc804\uc0b0 \ubbf8\ub4f1\ub85d \uc218\uc2e0 \uc804\ud654\ub97c \uc138\uc77c\uc988\ud3ec\uc2a4 \ubb38\uc758 List View\ub85c \uc644\uc804 \uac00\uc2dc\ud654\ud558\uace0 \ub2f4\ub2f9\uc790 \uc989\uac01 \ud560\ub2f9 \ubc0f Slack \uc5f0\ub3d9 \uc54c\ub9bc \uccb4\uacc4\ub97c \uc644\uc131\ud588\uc2b5\ub2c8\ub2e4. \ubd80\uc11c \uac04 \uc7a5\ubcbd\uc774 \uc788\ub294 \ubcf5\uc7a1\ud55c \uac74\uc740\u00a0<strong>Slack Case Swarm<\/strong>\u00a0\uae30\ub2a5\uc744 \ud1b5\ud574 \uc804\uc0ac \uc9c1\uc6d0\uc774 \ube60\ub974\uac8c \ud06c\ub85c\uc2a4 \ud611\uc5c5\ud558\ub3c4\ub85d \uc138\uc77c\uc988\ud3ec\uc2a4-\uc2ac\ub799 \uc5f0\ub3d9\uc744 \uac15\ud654\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ud45c\uc900 REST API \uae30\ubc18 \ube44\uc988\ub2c8\uc2a4 \uc644\uc804 \ud1b5\ud569:<\/strong>\u00a0\uc601\uc5c5\ud300\uc5d0\uc11c \uc11c\ub958\ub97c \uc811\uc218\ud558\uace0, \uce74\uce74\uc624 \uc54c\ub9bc\ud1a1 \ub4f1\uc744 \ud1b5\ud574 \uc804\uc790\uacc4\uc57d(\uc9c0\ub2c8\uc0ac\uc778)\uc744 \ubc1c\uc1a1\ud558\uba70, \uac00\uc0c1\uacc4\uc88c\ub098 \uc2e0\uc2e0\ud398\uc774\ub85c \uacb0\uc81c \ucc98\ub9ac\uac00 \uc644\ub8cc\ub418\ub294 \uc804 \uacfc\uc815\uc744 \uc138\uc77c\uc988\ud3ec\uc2a4 \ub2e8\uc77c API \ud5c8\ube0c\ub85c \ubb36\uc5b4 \uc591\ubc29\ud5a5\uc73c\ub85c \uc790\ub3d9 \ub3d9\uae30\ud654\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uac00\ub9f9\uc810 \uc0dd\uc560\uc8fc\uae30 SSOT \ub370\uc774\ud130 \ud1b5\ud569:<\/strong>&nbsp;\uac00\ub9f9\uc810\uc774 \ucd5c\ucd08\ub85c \uacc4\uc57d\ud55c \uc2dc\uc810\ubd80\ud130 \ub2e8\ub9d0\uae30 \uc124\uce58, \uc7a5\ube44 \uc720\ud1b5, \ud604\uc7a5 A\/S \uc720\uc9c0\ubcf4\uc218, \ud574\uc9c0\uae4c\uc9c0\uc758 \ubaa8\ub4e0 \ud788\uc2a4\ud1a0\ub9ac\ub97c \ud55c \ud654\uba74\uc5d0\uc11c \ud655\uc778\ud560 \uc218 \uc788\ub294 \u2018\uace0\uac1d \uc911\uc2ec \uad00\uc810\u2019\uc758 \uc778\ud504\ub77c\ub97c \uad6c\ucd95\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc2e4\uc2dc\uac04 \ub370\uc774\ud130 \uae30\ubc18 \ub300\uc2dc\ubcf4\ub4dc \uc6b4\uc601:<\/strong>&nbsp;\uac10(\u611f)\uc774\ub098 \uc218\uae30 \ubcf4\uace0\uc11c\uac00 \uc544\ub2cc, \uc138\uc77c\uc988\ud3ec\uc2a4 \uc2e4\uc2dc\uac04 \uc131\uacfc \uad00\ub9ac \ub300\uc2dc\ubcf4\ub4dc\ub97c \uad6c\ucd95\ud558\uc5ec \ub2f4\ub2f9\uc790\ubcc4 \ucc98\ub9ac \uac74\uc218, \ubd80\uc7ac\uc728, \uc720\uc785 \uacbd\ub85c \uae30\uc5ec\ub3c4\ub97c \ud55c\ub208\uc5d0 \uce21\uc815\u00b7\uad00\ub9ac\ud560 \uc218 \uc788\ub294 \u2018\uc870\uc9c1 \uc911\uc2ec \uad00\uc810\u2019\uc758 \ubaa8\ub2c8\ud130\ub9c1 \uccb4\uacc4\ub97c \ud655\ubcf4\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ol>\n\n\n\n<h3 id=\"h-\ud601\uc2e0-\uc131\uacfc-key-outcome-0\" class=\"wp-block-heading\">\ud83d\udcc8 \ud601\uc2e0 \uc131\uacfc (Key Outcome)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc804\uc0ac \uc9c0\ud45c \uc2e0\ub8b0\ub3c4\uc640 \ud22c\uba85\ud55c \uc131\uacfc \uad00\ub9ac \ud655\ubcf4:<\/strong>&nbsp;\uc218\uc791\uc5c5 \uc911\ubcf5 \uc785\ub825\uc744 \uc81c\uac70\ud558\uace0, \uac00\ub9f9\uc810 \uacc4\uc57d\ubd80\ud130 \uacb0\uc81c \ub2e8\uacc4\uae4c\uc9c0 \uc644\uacb0\uc131 \uc788\ub294 \ub370\uc774\ud130\ub97c \ud22c\uba85\ud558\uac8c \ucd94\uc801\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc6d4 \uad11\uace0\ube44 3,000\ub9cc \uc6d0 \uc989\uac01 \uc808\uac10:<\/strong>&nbsp;\uadf8\ub3d9\uc548 \ucd94\uc801\uc774 \ubd88\uac00\ub2a5\ud588\ub358 \uc0c1\ub2f4 \uc720\uc785 \ub370\uc774\ud130\ub97c \uc138\uc77c\uc988\ud3ec\uc2a4\ub85c \uc644\ubcbd\ud558\uac8c \uc2dc\uac01\ud654\ud55c \uacb0\uacfc, \ube44\ud6a8\uc728\uc801\uc778 \uad11\uace0 \ucc44\ub110\uc744 \uc2dd\ubcc4\ud574 \uacfc\uac10\ud788 \uc608\uc0b0\uc744 \uc0ad\uac10\ud558\uace0 \uace0\ud6a8\uc728 \ucc44\ub110\ub85c \uc989\uc2dc \uc7ac\ubc30\ubd84\ud558\uc5ec&nbsp;<strong>\ub3c4\uc785 \uccab \ub2ec \ub9cc\uc5d0 \ub9c8\ucf00\ud305 \ube44\uc6a9 3,000\ub9cc \uc6d0\uc744 \uc808\uac10<\/strong>\ud558\ub294 \ub370 \uc131\uacf5\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-\uace0\uac1d-\uacbd\ud5d8-\ud601\uc2e0\uc744-\uc9c0\uc5f0\uc2dc\ud0a4\ub294-\ube44\uc6a9\uc740-\uc0dd\uac01\ubcf4\ub2e4-\ud07d\ub2c8\ub2e4\" class=\"wp-block-heading\">\ud83c\udfc1 \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0\uc744 \uc9c0\uc5f0\uc2dc\ud0a4\ub294 \ube44\uc6a9\uc740 \uc0dd\uac01\ubcf4\ub2e4 \ud07d\ub2c8\ub2e4<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uc5ec\uae30\uc5b4\ub54c, \ub3d9\uc6d0F&amp;B, \uc2e0\uc2e0\uc5e0\uc564\uc528\uc758 \uc131\uacf5\uc0ac\ub840\ub294 \ud55c \uac00\uc9c0 \ud575\uc2ec \uba54\uc2dc\uc9c0\ub97c \uacf5\uc720\ud569\ub2c8\ub2e4.\u00a0<strong>\uac80\uc99d\ub41c \ud575\uc2ec \ub370\uc774\ud130 \ud50c\ub7ab\ud3fc(Salesforce)\uc744 \uc911\uc2ec \ubf08\ub300\ub85c \uc7a1\uace0, \uadf8 \uc704\uc5d0 \ub3c5\uc790\uc801\uc778 \uc720\uc5f0\uc131(\uc778\ud558\uc6b0\uc2a4 \uae30\uc220 \uacb0\ud569 \ubc0f AI \uc5d0\uc774\uc804\ud2b8 \uc811\ubaa9)\uc744 \uc5b9\uc5c8\uc744 \ub54c \ube44\uc988\ub2c8\uc2a4 \ud601\uc2e0\uc758 \uc18d\ub3c4\ub294 \uac00\ud788 \uae30\ud558\uae09\uc218\uc801\uc73c\ub85c \ube68\ub77c\uc9c4\ub2e4\ub294 \uac83<\/strong>\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ub2e8\uc21c \ubc18\ubcf5 \uc5c5\ubb34\uc5d0 \ub9ac\uc18c\uc2a4\ub97c \uacc4\uc18d \ub0ad\ube44\ud558\uac70\ub098, \uc131\uacfc \uce21\uc815\uc774 \ubd88\uac00\ub2a5\ud55c \uae5c\uae5c\uc774 \ub9c8\ucf00\ud305\uc5d0 \uad11\uace0 \uc608\uc0b0\uc744 \uc9d1\ud589\ud558\uace0 \uacc4\uc2e0\uac00\uc694? \uace0\uac1d \uc11c\ube44\uc2a4 \ud654\uba74\uc744 \ud558\ub098 \uace0\uce58\ub294 \ub370 \uc218\uac1c\uc6d4\uc758 \uc2dc\uac04\uacfc \uacfc\ub3c4\ud55c \uc678\uc8fc \uac1c\ubc1c\ube44\uac00 \uc9c0\ucd9c\ub418\uace0 \uc788\uc9c4 \uc54a\uc73c\uc2e0\uac00\uc694?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ub354 \ub2a6\uae30 \uc804\uc5d0 \uae00\ub85c\ubc8c \ud45c\uc900\uc778 \uc138\uc77c\uc988\ud3ec\uc2a4\ub97c \uae30\ubc18\uc73c\ub85c \uac15\ub825\ud55c SSOT \uace0\uac1d \ub370\uc774\ud130\ub97c \ud655\ubcf4\ud558\uace0, \ucc28\uc138\ub300 AI \ud601\uc2e0(Agentforce)\uc744 \ube60\ub974\uac8c \ud761\uc218\ud560 \uc218 \uc788\ub294 \uc720\uc5f0\ud55c CS\/CX \uc778\ud504\ub77c\ub97c \ud655\ubcf4\ud558\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\uc138\uc77c\uc988\ud3ec\uc2a4 \uc804\ubb38\uac00\uc5d0\uac8c \ubb38\uc758\ud558\uc138\uc694! <\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Salesforce \uc81c\ud488\uc774\ub098 \uac00\uaca9, \uc194\ub8e8\uc158 \uad6c\ud604 \ub4f1\uc5d0 \uad00\ud55c \uc9c8\ubb38\uc774 \uc788\uc73c\uc2dc\uba74 \uc5b8\uc81c\ub4e0\uc9c0 \ubb38\uc758\ud574 \uc8fc\uc2ed\uc2dc\uc624. \uc219\ub828\ub41c \uc9c0\uc6d0 \ub2f4\ub2f9\uc790\uac00 \ub3c4\uc6c0\uc744 \ub4dc\ub9ac\uae30 \uc704\ud574 \ub300\uae30\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/kr\/company\/contact-us\/?d=pb\">\ubb38\uc758\ud558\uae30<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-\uc790\uc8fc-\ubb3b\ub294-\uc9c8\ubb38-faqs\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38 (FAQs)<\/h2>\n\n\n<div class=\"accordion \">\n\t\n\n<button class=\"accordion-header\" type=\"button\">\uc138\uc77c\uc988\ud3ec\uc2a4\ub97c \ub3c4\uc785\ud558\uba74 \uc815\ub9d0 \ube44\uac1c\ubc1c\uc790 \uc9c1\uc6d0\uc774 \uc9c1\uc811 \uae30\ub2a5\uc744 \uad6c\ud604\ud560 \uc218 \uc788\ub098\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\ub124, \uac00\ub2a5\ud569\ub2c8\ub2e4.&nbsp;<strong>\uc5ec\uae30\uc5b4\ub54c<\/strong>\uc758 \uc2e4\uc81c \uad6c\ucd95 \uc0ac\ub840\ub97c \uc0b4\ud3b4\ubcf4\uba74, \ube44\uac1c\ubc1c\uc790 PO\uac00 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