{"id":6237,"date":"2026-09-15T11:32:23","date_gmt":"2026-09-15T02:32:23","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=6237"},"modified":"2026-09-15T11:32:24","modified_gmt":"2026-09-15T02:32:24","slug":"slack-surfaces-transforms-enterprise-data","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/slack-surfaces-transforms-enterprise-data\/","title":{"rendered":"Slack Surfaces \ucd9c\uc2dc: \ub370\uc774\ud130\ub97c \uc778\ud130\ub799\ud2f0\ube0c\ud55c \uacbd\ud5d8\uc73c\ub85c \uc804\ud658\ud558\ub2e4"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewbox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientunits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub370\uc774\ud130\ub97c &#8216;\uc0b4\uc544\uc788\ub294&#8217; \uc778\ud130\ub799\ud2f0\ube0c \uc778\ud130\ud398\uc774\uc2a4\ub85c \uc804\ud658\ud569\ub2c8\ub2e4.<\/strong> Slackbot\uc5d0\uac8c \ud3c9\ubc94\ud55c \uc5b8\uc5b4\ub85c \uc694\uccad\ud558\uba74 \ub300\uc2dc\ubcf4\ub4dc\u00b7\ubcf4\uace0\uc11c\u00b7\uacbd\uc601\uc9c4\uc6a9 \ub371\uc744 \ub9cc\ub4e4 \uc218 \uc788\uace0, Salesforce \uc6d0\ubcf8 \ub370\uc774\ud130\uc640 \uc5f0\uacb0\ub3fc \uc790\ub3d9\uc73c\ub85c \uac31\uc2e0\ub429\ub2c8\ub2e4. <\/li>\n\n\n\n<li><strong>\ud300\uc774 \ud558\ub098\uc758 \uacf5\uc720 \uacf5\uac04\uc5d0\uc11c \ud568\uaed8 \uc2e4\ud589\ud569\ub2c8\ub2e4.<\/strong> \ucc44\ub110\uc5d0 \uace0\uc815\ud574\ub450\uace0 \ud300 \uc804\uccb4\uac00 \ud544\ud130\ub9c1\u00b7\ud0d0\uc0c9\u00b7\ub313\uae00\u00b7\uc2e4\ud589\uae4c\uc9c0 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud568\uaed8 \ub2e4\ub8e8\ub294 \ub77c\uc774\ube0c \uc778\ud130\ud398\uc774\uc2a4\uc785\ub2c8\ub2e4. <\/li>\n\n\n\n<li><strong>\ub204\uad6c\ub098 \ubcc4\ub3c4 BI \ud300\uc774\ub098 \ub3c4\uad6c \uc5c6\uc774 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/strong> \uc9c8\ubb38\ub9cc \uac00\uc838\uc624\uba74 \ub418\uace0, \uc601\uc5c5\u00b7\uc11c\ube44\uc2a4\u00b7\ub9c8\ucf00\ud305\u00b7IT\u00b7\uc7ac\ubb34 \uc804\ubc18\uc5d0\uc11c \uc774\ubbf8 \ud65c\uc6a9\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<p class=\"wp-block-paragraph\">6\uac1c\uc6d4 \uc804, Salesforce \uacf5\ub3d9 \ucc3d\uc5c5\uc790 Parker Harris\ub294 \ub300\ub2f4\ud55c \uc608\uce21\uc744 \ub0b4\ub193\uc558\uc2b5\ub2c8\ub2e4. \u201c\uc5ec\ub7ec\ubd84\uc740 \ub354 \uc774\uc0c1 Salesforce\uc5d0 \ub85c\uadf8\uc778\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub420 \uac83\uc785\ub2c8\ub2e4.\u201d \uc800\ud76c\ub294 \uc774 \ube44\uc804\uc744 &#8216;Slackforce&#8217;\ub77c\uace0 \ubd80\ub985\ub2c8\ub2e4. \uc774\ub294 \uc5c5\ubb34\uc758 \ud750\ub984 \uc18d\uc5d0 \uc9c1\uc811 \ub0b4\uc7ac\ub41c, <a href=\"https:\/\/www.salesforce.com\/kr\/slack\/\">Slack<\/a> \uae30\ubc18\uc758 \ub300\ud654\ud615 AI \uae30\ubc18 Salesforce \uc778\ud130\ud398\uc774\uc2a4\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774 \uc5ec\uc815\uc740 \ub124\uc774\ud2f0\ube0c CRM \uae30\ub2a5\uc744 Slack\uc5d0 \uc9c1\uc811 \ub3c4\uc785\ud55c <a href=\"https:\/\/www.salesforce.com\/kr\/slack\/crm\/\">Slack CRM<\/a>\uc5d0\uc11c \uc2dc\uc791\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc5b4\uc11c \uc800\ud76c\ub294 <a href=\"https:\/\/www.salesforce.com\/kr\/slack\/slackbot\/\">Slackbot<\/a>\uc774 MCP\ub97c \ud1b5\ud574 Salesforce\uc758 \ub370\uc774\ud130\ub97c \uc77d\uace0, \uc4f0\uace0, \uc870\uce58\ub97c \ucde8\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \ubd80\uc5ec\ud588\uc2b5\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\uc624\ub298, \uc800\ud76c\ub294 Slack Surfaces\uc758 \ucd9c\uc2dc\uc640 \ud568\uaed8 \uac00\uc7a5 \uac15\ub825\ud55c \ub2e4\uc74c \ub2e8\uacc4\ub97c \ub0b4\ub51b\uc2b5\ub2c8\ub2e4.<\/strong> \uc774\uc81c Salesforce\uc640 \uadf8 \uc678\uc758 \ub370\uc774\ud130\ub97c \uc0c1\uc0c1\ud560 \uc218 \uc788\ub294 \uac70\uc758 \ubaa8\ub4e0 \ubc29\uc2dd\uc73c\ub85c \uc2dc\uac01\ud654\ud558\uc5ec, Slack \uc548\uc5d0\uc11c \ud48d\ubd80\ud55c \uc778\ud130\ub799\ud2f0\ube0c \uacbd\ud5d8\uc73c\ub85c \uc804\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Slack Surfaces\uc5d0 \ub300\ud574 \ub354 \uc790\uc138\ud788 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc9c0\ub09c \uba87 \ub144\uac04 AI\ub294 \uc0ac\ub78c\ub4e4\uc774 \uae00\uc744 \uc4f0\uace0, \uc5f0\uad6c\ud558\uace0, \ucf54\ub4dc\ub97c \uc791\uc131\ud558\ub294 \ubc29\uc2dd\uc744 \ubc14\uafd4\ub193\uc558\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc815\ubcf4\ub97c \uac16\ub294 \uac83\uacfc \uc774\ub97c \ud300\uc774 \ud568\uaed8 \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ubb34\uc5b8\uac00\ub85c \uc804\ud658\ud558\ub294 \uac83 \uc0ac\uc774\uc5d0\ub294 \uc5ec\uc804\ud788 \ud070 \uac04\uadf9\uc774 \uc874\uc7ac\ud569\ub2c8\ub2e4. \ud2b9\ud788 \uc774\ubbf8 \uc5c5\ubb34\ub97c \uc9c4\ud589\ud558\uace0 \uc788\ub294 \uadf8 \uc7a5\uc18c\uc5d0\uc11c \ub9d0\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc758\uc0ac\uacb0\uc815\uc740 \ub300\ud654 \uc18d\uc5d0\uc11c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. \ub9e5\ub77d\uc740 \uba54\uc2dc\uc9c0, \ub370\uc774\ud130, \uc5f0\uacb0\ub41c \uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0 \uac78\uccd0 \uc874\uc7ac\ud569\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uac83\uc744 \ub300\uc2dc\ubcf4\ub4dc, \uacbd\uc601\uc9c4 \ud504\ub808\uc820\ud14c\uc774\uc158, ROI \uacc4\uc0b0\uae30, \ud639\uc740 \ud300\uc774 \uc0ac\uc6a9\ud558\ub294 \ubcf4\uace0\uc11c\ub85c \uc804\ud658\ud558\ub294 \uc77c\uc740 \uc5ec\uc804\ud788 \ud300\uc744 \ub300\ud654\uc5d0\uc11c \ub04c\uc5b4\ub0b4\uc5b4 \ub2e4\ub978 \uacf3\uc5d0\uc11c \ud611\uc5c5\ud558\uace0 \uc2e4\ud589\ud558\uac8c \ub9cc\ub4dc\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ubaa8\ub450\uac00 \uadf8\uacf3\uc5d0 \ubaa8\uc77c \ub54c \ucbe4\uc774\uba74, \uc774\ubbf8 \uadf8 \uc815\ubcf4\ub294 \ub0a1\uc740 \uac83\uc774 \ub418\uc5b4\ubc84\ub9bd\ub2c8\ub2e4. &#8216;\uc0dd\uc131&#8217; \ubc84\ud2bc\uc744 \ub204\ub978 \uc21c\uac04\uc758 \uc2a4\ub0c5\uc0f7\uc740 \uc9c0\uae08\uc758 \uc0ac\uc2e4\uacfc \ub2e4\ub985\ub2c8\ub2e4. \uadf8\ub798\uc11c \uc22b\uc790\uac00 \ubc14\ub014 \ub54c\ub9c8\ub2e4 \ub204\uad70\uac00\ub294 \ub370\uc774\ud130\ub97c \ucd5c\uc2e0 \uc0c1\ud0dc\ub85c \uc720\uc9c0\ud558\uae30 \uc704\ud574 \uc218\ub3d9\uc73c\ub85c \uc0c8\ub85c\uace0\uce68\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Slack Surfaces\ub97c \uc0ac\uc6a9\ud558\uba74 \ub204\uad6c\ub098 Slackbot\uc5d0\uac8c \uc694\uccad\ud558\ub294 \uac83\ub9cc\uc73c\ub85c \uc790\uc2e0\uc758 \uc5c5\ubb34 \ub9e5\ub77d\uc744 \uc2e4\uc2dc\uac04\uc758, \uc778\ud130\ub799\ud2f0\ube0c\ud55c \uc778\ud130\ud398\uc774\uc2a4\ub85c \uc804\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uadf8 \uae30\ubc18\uc774 \ub418\ub294 \ub370\uc774\ud130\uc640 \uacc4\uc18d \uc5f0\uacb0\ub41c \uc0c1\ud0dc\ub97c \uc720\uc9c0\ud558\uba70, \ud300\uc774 \ud568\uaed8 \uc791\uc5c5\ud558\ub294 \ud558\ub098\uc758 \uacf5\uc720\ub41c \uacf5\uac04\uc5d0 \uc874\uc7ac\ud558\uace0, \uae30\ubc18 \ub370\uc774\ud130\uac00 \ubcc0\uacbd\ub420 \ub54c\ub9c8\ub2e4 \uc790\ub3d9\uc73c\ub85c \uac31\uc2e0\ub429\ub2c8\ub2e4. \ud3c9\ubc94\ud55c \uc5b8\uc5b4\ub85c \ud544\uc694\ud55c \uac83\uc744 \uc124\uba85\ud558\uae30\ub9cc \ud558\uba74, Slackbot\uc740 \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \ud55c \ub300\uc2dc\ubcf4\ub4dc, \ubcf4\uace0\uc11c, \uacbd\uc601\uc9c4\uc6a9 HTML \ub371, \ud639\uc740 \uc778\ud130\ub799\ud2f0\ube0c \uacbd\ud5d8\uc744 \ub300\ud654\ub97c \ubc97\uc5b4\ub098\uc9c0 \uc54a\uace0\ub3c4 \ub9cc\ub4e4\uc5b4\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5b8\uc81c\ub4e0 \ud544\uc694\ud560 \ub54c \uadf8 \uc790\ub9ac\uc5d0\uc11c \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\uc5d0 \ub300\ud55c \ud6c4\uc18d \uc9c8\ubb38\ub3c4 Slackbot\uc5d0\uac8c \ubc14\ub85c \ubb3c\uc5b4\ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-\uc774\uc81c-slack-surfaces\uc640-slackbot\uc774-\ud568\uaed8\ud569\ub2c8\ub2e4\" class=\"wp-block-heading\"><strong>\uc774\uc81c Slack Surfaces\uc640 Slackbot\uc774 \ud568\uaed8\ud569\ub2c8\ub2e4.<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ub370\uc774\ud130\ub294 \uacc4\uc18d \uc0b4\uc544\uc788\uc2b5\ub2c8\ub2e4.<\/strong> Surface\ub294 \uc694\uccad\ud55c \uc21c\uac04\uc758 \uc2dc\uc2a4\ud15c \uc0c1\ud0dc\ub97c \ucea1\ucc98\ud55c \ub0b4\ubcf4\ub0b4\uae30\ub098 \uc2a4\ud06c\ub9b0\uc0f7\uc774 \uc544\ub2c8\ub77c, \uc6d0\ubcf8 \ub370\uc774\ud130 \uc18c\uc2a4\uc640 \uc5f0\uacb0\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ud30c\uc774\ud504\ub77c\uc778\uc774 \uc6c0\uc9c1\uc774\uac70\ub098, \ucf00\uc774\uc2a4\uac00 \uc885\ub8cc\ub418\uac70\ub098, \ucea0\ud398\uc778 \uc218\uce58\uac00 Salesforce\uc5d0\uc11c \uc5c5\ub370\uc774\ud2b8\ub418\uba74, Surface\ub294 \uc774\ub97c \uc790\ub3d9\uc73c\ub85c \ubc18\uc601\ud569\ub2c8\ub2e4. \uc5b4\uc81c \uc0ac\uc2e4\uc774\uc5c8\ub358 \uc22b\uc790\ub97c \ubc14\ud0d5\uc73c\ub85c \ud310\ub2e8\uc744 \ub0b4\ub9b4 \uc77c\uc740 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\uc2e4\uc81c \ube44\uc988\ub2c8\uc2a4 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub429\ub2c8\ub2e4.<\/strong> Surface\ub294 \ub300\ud654 \ub0b4\uc6a9\uacfc Slack\uc5d0 \uc5f0\uacb0\ub41c \ubaa8\ub4e0 \uac83, \uc989 Salesforce, Slack \ub300\ud654 \uae30\ub85d, \uadf8\ub9ac\uace0 \ud300\uc774 \uc774\ubbf8 \ud65c\uc6a9\ud558\uace0 \uc788\ub294 \ub2e4\ub978 \ub3c4\uad6c \ubc0f \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ub370\uc774\ud130\uc5d0\uc11c \uc9c1\uc811 \ub370\uc774\ud130\ub97c \uac00\uc838\uc635\ub2c8\ub2e4. \uace0\uac1d \uc5f0\ub77d\ucc98, \ud30c\uc774\ud504\ub77c\uc778 \uc608\uce21, \uc81c\ud488 \ubd84\uc11d, \ub9c8\ucf00\ud305 \ucea0\ud398\uc778 \ubcf4\uace0\uc11c \ub4f1 \ubb34\uc5c7\uc774\ub4e0 \ub300\ud654 \uc548\uc5d0\uc11c \ubc14\ub85c Surface\uac00 \ub420 \uc218 \uc788\uc73c\uba70, \uc0ac\uc6a9\uc790 \ubcf8\uc778\uc758 \uad8c\ud55c \ud558\uc5d0 \uad6c\ucd95\ub418\ubbc0\ub85c \uc774\ubbf8 \uc811\uadfc \uad8c\ud55c\uc774 \uc788\ub294 \ub370\uc774\ud130\ub9cc \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud300\uc774 \uadf8 \uc548\uc5d0\uc11c \ud568\uaed8 \uc791\uc5c5\ud569\ub2c8\ub2e4.<\/strong> Surface\ub294 \ud63c\uc790 \ub9cc\ub4e4\uc5b4 \uc804\ub2ec\ud558\ub294 \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. \ud300 \uc804\uccb4\uac00 \ud544\ud130\ub9c1\ud558\uace0, \ud0d0\uc0c9\ud558\uace0, \ub313\uae00\uc744 \ub0a8\uae30\uace0, \uc2e4\uc2dc\uac04\uc73c\ub85c \ud568\uaed8 \uc2e4\ud589\uc5d0 \uc62e\uae38 \uc218 \uc788\ub294 \uc778\ud130\ub799\ud2f0\ube0c\ud55c \ub77c\uc774\ube0c \uc778\ud130\ud398\uc774\uc2a4\uc785\ub2c8\ub2e4. \ucc44\ub110\uc5d0 \uace0\uc815\ud574\ub450\uba74 \ud3f4\ub354 \uc18d\uc73c\ub85c \uc0ac\ub77c\uc9c0\uac70\ub098 \uc2a4\ub808\ub4dc \uc18d\uc5d0\uc11c \ud758\ub7ec\uac00\ubc84\ub9ac\ub294 \ub300\uc2e0 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc758 \uc77c\ubd80\uac00 \ub429\ub2c8\ub2e4. \ubaa8\ub450\uac00 \uac19\uc740 \uc2dc\uac04\uc5d0 \uac19\uc740 \uac83\uc744 \ubcf4\uba70 \uc758\uacac\uc744 \ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ub204\uad6c\ub098 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/strong> \ub300\uc2dc\ubcf4\ub4dc\ub97c \ub9cc\ub4e4\uac70\ub098 \uacbd\uc601\uc9c4\uc6a9 \ud504\ub808\uc820\ud14c\uc774\uc158\uc744 \ub514\uc790\uc778\ud558\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\uc57c \ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc9c8\ubb38\ub9cc \uac00\uc838\uc624\uba74, Slackbot\uc774 \ube44\uc988\ub2c8\uc2a4 \ub9e5\ub77d\uacfc Surface\ub97c \uad6c\ucd95\ud558\ub294 \uc5ed\ub7c9\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-surfaces\ub294-\uc5b4\ub5bb\uac8c-\uc791\ub3d9\ud558\ub098\uc694\" class=\"wp-block-heading\"><strong>Surfaces\ub294 \uc5b4\ub5bb\uac8c \uc791\ub3d9\ud558\ub098\uc694?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uc2dc\uc791\uc740 \ub2e8 \ud558\ub098\uc758 \ud504\ub86c\ud504\ud2b8\uc785\ub2c8\ub2e4. \uc774\ud574\ud558\uace0, \uc804\ub2ec\ud558\uace0, \ub2ec\uc131\ud558\uace0\uc790 \ud558\ub294 \ubc14\ub97c Slackbot\uc5d0\uac8c \ub9d0\ud558\uba74, \uc774\ubbf8 \ud655\ubcf4\ud55c \ub9e5\ub77d\uacfc \ub370\uc774\ud130\ub97c \ubc14\ud0d5\uc73c\ub85c \uc54c\ub9de\uc740 Surface\ub97c \ub9cc\ub4e4\uc5b4\uc90d\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uace0\uc815\ub41c \ud15c\ud50c\ub9bf\uc774\ub098 \uc815\ud574\uc9c4 \ud615\uc2dd\uc740 \uc5c6\uc2b5\ub2c8\ub2e4. Slackbot\uc740 \uc778\ud130\ub799\ud2f0\ube0c \ub300\uc2dc\ubcf4\ub4dc\ub098 \uacbd\uc601\uc9c4\uc6a9 \ud504\ub808\uc820\ud14c\uc774\uc158\ubd80\ud130 \ub9c8\uc774\ud06c\ub85c\uc0ac\uc774\ud2b8, \uacc4\uc0b0\uae30, \uc644\uc804\ud788 \uc0c8\ub85c\uc6b4 \ud615\ud0dc\uc758 \uacbd\ud5d8\uae4c\uc9c0, \uc5c5\ubb34\ub97c \ud45c\ud604\ud558\ub294 \uac00\uc7a5 \uc88b\uc740 \ubc29\ubc95\uc744 \uc2a4\uc2a4\ub85c \uacb0\uc815\ud558\uace0 \ub300\uc0c1\uacfc \ubaa9\uc801\uc5d0 \ub9de\uac8c \uc2a4\ud0c0\uc77c\ub9c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774\ud6c4 Surface\ub294 \uc774\ud574\ud558\uace0 \uc2e4\ud589\uc5d0 \uc62e\uae30\ub294 \uacf5\uc720\ub41c \uacf5\uac04\uc774 \ub429\ub2c8\ub2e4. \ud300\uc740 \ub370\uc774\ud130\ub97c \ud0d0\uc0c9\ud558\uace0, \uadf8 \ubc30\uacbd\uc774 \ub418\ub294 \ub808\ucf54\ub4dc\uc640 \uba54\uc2dc\uc9c0\ub97c \ud30c\uace0\ub4e4\uace0, \ubcf4\uace0 \uc788\ub294 \ub0b4\uc6a9\uc5d0 \ub300\ud574 \ub17c\uc758\ud558\uba70, \uc5c5\ubb34\uc758 \ud750\ub984\uc744 \ub04a\uc9c0 \uc54a\uace0 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc9c4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774\uac83\uc774 \ubc14\ub85c Surfaces\uc758 \uc9c4\uc815\ud55c \uc774\uc810\uc785\ub2c8\ub2e4. \ub300\ud654\ub294 \ub2f5\uc744 \uc5bb\ub294 \uac83\uc73c\ub85c \ub05d\ub098\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uadf8\uac83\uc740 \ud300\uc774 \uc2e4\uc81c\ub85c \uc77c\uc744 \ub9c8\uce58\uae30 \uc704\ud574 \uc0ac\uc6a9\ud558\ub294 \uc0b4\uc544\uc788\ub294 \uc778\ud130\ud398\uc774\uc2a4\uac00 \ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-\uc2e4\uc81c\ub85c-\ud65c\uc6a9\ub418\uace0-\uc788\ub294-surfaces\" class=\"wp-block-heading\"><strong>\uc2e4\uc81c\ub85c \ud65c\uc6a9\ub418\uace0 \uc788\ub294 Surfaces<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Surface\uac00 \ubb34\uc5c7\uc774 \ub420 \uc218 \uc788\ub294\uc9c0 \uac00\uc7a5 \uc798 \ubcf4\uc5ec\uc8fc\ub294 \ubc29\ubc95\uc740 \uc0ac\ub78c\ub4e4\uc774 \uc2e4\uc81c\ub85c \ub9cc\ub4e4\uace0 \uc788\ub294 \uac83\ub4e4\uc744 \uc0b4\ud3b4\ubcf4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc601\uc5c5, \uace0\uac1d \uc11c\ube44\uc2a4, \ub9c8\ucf00\ud305, IT, \uc9c0\uc6d0 \ubd80\uc11c \uc804\ubc18\uc5d0\uc11c \uc138\ubd80 \uc0ac\ud56d\uc740 \ub2e4\ub974\uc9c0\ub9cc \ud328\ud134\uc740 \ub3d9\uc77c\ud569\ub2c8\ub2e4. \ub204\uad70\uac00\uac00 \uc9c8\ubb38\uc774\ub098 \ub4a4\uc5c9\ud0a8 \ub370\uc774\ud130\ub97c \uac00\uc9c0\uace0 \uc788\uc5c8\uace0, \uc774\ub97c Slackbot\uc5d0\uac8c \uc124\uba85\ud588\uc73c\uba70, \uadf8 \uacb0\uacfc \ud300 \uc804\uccb4\uac00 \ube44\uc988\ub2c8\uc2a4\ub97c \ucd94\uc9c4\ud558\ub294 \ub370 \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ubb34\uc5b8\uac00\ub97c \uc5bb\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud55c \uc601\uc5c5 \ub2f4\ub2f9\uc790\ub294 \uc790\uc2e0\uc758 Salesforce \ud30c\uc774\ud504\ub77c\uc778\uc744 \ub9e4\uc77c \uc6b0\uc120\uc21c\uc704\uac00 \uc9c0\uc815\ub41c \ubdf0\ub85c \uc804\ud658\ud558\uace0, \uc790\uc2e0\uc774 \uc88b\uc544\ud558\ub294 \uc6b0\uc8fc \ud14c\ub9c8\ub85c \ucee4\uc2a4\ud130\ub9c8\uc774\uc9d5\ud588\uc2b5\ub2c8\ub2e4. \uac01 \ub51c\uc740 \uc2e4\uc81c \uc9c4\ud589 \ucd94\uc138\ub97c \ubc18\uc601\ud558\ub294 \uc18d\ub3c4\ub85c \uc6c0\uc9c1\uc774\ub294 \ud558\ub098\uc758 \uac1d\uccb4\ub85c \ud45c\uc2dc\ub418\uc5b4, \uc815\uccb4\ub418\uc5c8\uac70\ub098 \uc704\ud5d8\uc5d0 \ucc98\ud55c \ub51c\uc774 \uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8 \uc18d\uc5d0 \ubb3b\ud788\uc9c0 \uc54a\uace0 \uc989\uc2dc \ub208\uc5d0 \ub744\uac8c \ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud55c \ub9c8\ucf00\ud130\ub294 \uc790\uc2e0\uc758 GTM(\uc2dc\uc7a5 \uc9c4\ucd9c) \uacc4\ud68d\uc744 \uacbd\uc601\uc9c4\uc6a9 \ud504\ub808\uc820\ud14c\uc774\uc158\uc73c\ub85c \uc804\ud658\ud558\uc5ec \ub9ac\ub354\uc2ed\uc5d0\uac8c \uc62c\ubc14\ub978 \uc2a4\ud1a0\ub9ac\uc640 \uac00\uc2dc\uc131\uc744 \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4. \ucd9c\uc2dc\ub97c \uc55e\ub450\uace0 GTM \ubb38\uc11c\ub97c Slackbot\uc5d0 \uc804\ub2ec\ud558\uc790, \ud30c\uc77c\ub7ff \uc99d\uac70 \uc790\ub8cc, GTM \ubaa9\ud45c, Agentforce \ub9c8\ucf00\ud305 \ucea0\ud398\uc778 \ub370\uc774\ud130, \uadf8\ub9ac\uace0 \ub9ac\ub354\uc2ed\uc774 \ud544\uc694\ub85c \ud558\ub294 \uad6c\uccb4\uc801\uc778 \uc2b9\uc778 \uc0ac\ud56d\uae4c\uc9c0 \ud558\ub098\uc758 \uc778\ud130\ud398\uc774\uc2a4\uc5d0 \ub2f4\uc544 \ucc44\ub110\ub85c \ub3cc\uc544\uc640 \uc2b9\uc778\uc744 \ubc1b\uc744 \uc900\ube44\uac00 \uc644\ub8cc\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud55c IT \ud300\uc740 \ub208\ub369\uc774\ucc98\ub7fc \ucee4\uc9c0\uae30 \uc804\uc5d0 AI \ub3c4\uc785\uacfc \ud1a0\ud070 \uc0ac\uc6a9\ub7c9\uc744 \ud30c\uc545\ud558\uace0 \uc2f6\uc5b4\ud588\uc2b5\ub2c8\ub2e4. \uc9c0\ucd9c\uacfc ROI\ub97c \ucd94\uc801\ud558\ub294 Surface\ub97c \ud1b5\ud574 \ucd5c\uc2e0 \ubc84\uc804\uc774 Slack\uc5d0 \uc790\ub3d9\uc73c\ub85c \ubc18\uc601\ub418\ubbc0\ub85c, \ub098\uc911\uc5d0 \uc608\uc0c1\uce58 \ubabb\ud55c \uccad\uad6c\uc11c\ub97c \ubc1b\uae30 \uc804\uc5d0 \uacfc\ub3c4\ud55c \uc0ac\uc6a9\ub7c9\uc744 \uc870\uae30\uc5d0 \ud3ec\ucc29\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc11c\ube44\uc2a4 \ud300\uc5d0\uc11c\ub3c4 \uac19\uc740 \ubcc0\ud654\uac00 \ub098\ud0c0\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud55c \uc11c\ube44\uc2a4 \ub9ac\ub354\ub294 Agentforce Service\uc758 \uc9c0\uc6d0 \ub300\uae30\uc5f4\uc744 \uc2e4\uc2dc\uac04 \ud2b8\ub9ac\uc544\uc9c0(\uc6b0\uc120\uc21c\uc704 \ubd84\ub958) \ubcf4\ub4dc\ub85c \uc804\ud658\ud558\uc5ec, SLA \uc704\ubc18, \ucf00\uc774\uc2a4 \uc2ec\uac01\ub3c4, \uace0\uac1d \ub4f1\uae09\uc774 \uc911\uc694\ud55c \uc21c\uac04\uc5d0 \uc989\uc2dc \ub4dc\ub7ec\ub098\ub3c4\ub85d \ud588\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uc774 \ubcf4\ub4dc\uac00 \uc608\uc804\uc5d0 \uc0ac\ub78c\uc774 \uc9c1\uc811 \ucc3e\uc544 \ub2e4\ub2c8\uba70 \ud655\uc778\ud574\uc57c \ud588\ub358 \uc0c1\ud0dc \uc5c5\ub370\uc774\ud2b8\ub97c \ub300\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud55c \uc7ac\ubb34 \ub9ac\ub354\ub294 \uc7ac\ubb34 \uc608\uce21 \ubcf4\uace0\uc11c\ub97c \ub9ac\ub354\uc2ed\uc774 \uba87 \ucd08 \uc548\uc5d0 \uc77d\uc744 \uc218 \uc788\ub294 \ud615\ud0dc\ub85c \uc804\ud658\ud558\uace0\uc790 \ud588\uc2b5\ub2c8\ub2e4. \uc774 \uc0ac\ub840\uc5d0\uc11c\ub294 \uc21c\ud48d(\ud638\uc7ac)\uacfc \uc5ed\ud48d(\uc545\uc7ac)\uc744 \uc0b4\ud3b4\ubcf4\ub294 \ub0a0\uc528 \ud14c\ub9c8\uc758 Surface\ub97c \ub9cc\ub4e4\uc5b4, \uc608\uc0b0 \ubc0f \ud3b8\ucc28 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uae0d\uc815\uc801 \uc694\uc18c\uc640 \uc704\ud5d8 \uc694\uc18c\ub97c \ub098\ub780\ud788 \ubcf4\uc5ec\uc8fc\uc5c8\uace0, \uc774\uba74\uc758 \ub370\uc774\ud130\ub97c \ub2e4\uc2dc \ub4e4\uc5ec\ub2e4\ubcfc \ud544\uc694 \uc5c6\uc774 \uace7\ubc14\ub85c \ub9ac\ub354\uc2ed \uc55e\uc5d0 \ub0b4\ub193\uc744 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc5ec\ub7ec\ubd84\uc758 Salesforce \ub370\uc774\ud130, \uc989 \ud30c\uc774\ud504\ub77c\uc778, \ucf00\uc774\uc2a4, \ucea0\ud398\uc778, \uacc4\uc815\uc740 \uc774\ubbf8 \uadf8\uacf3\uc5d0 \uc874\uc7ac\ud569\ub2c8\ub2e4. Surfaces\ub294 \uc774 \ub370\uc774\ud130\ub97c \ub354\uc6b1 \uac15\ub825\ud558\uac8c \ud65c\uc6a9\ud569\ub2c8\ub2e4. \ub3d9\uc77c\ud55c \ub808\ucf54\ub4dc\uac00 \ub300\ud654 \uc548\uc5d0\uc11c \uadf8 \uc790\uccb4\ub85c \ub300\uc2dc\ubcf4\ub4dc, \ud504\ub808\uc820\ud14c\uc774\uc158, \ubcf4\uace0\uc11c\uac00 \ub418\uba70, \ubcc4\ub3c4\uc758 BI \ud300\uc774\ub098 \ucd94\uac00 \ub3c4\uad6c\uac00 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\uac83\uc774 \ubc14\ub85c \uc5ec\ub7ec\ubd84\uc758 Salesforce \ud22c\uc790\uac00 \ubcf5\ub9ac\ub85c \uc313\uc5ec, \ud300\uc774 \uc774\ubbf8 \uc77c\ud558\uace0 \uc788\ub294 \ubaa8\ub4e0 \uacf3\uc5d0\uc11c \uc131\uacfc\ub97c \ub0b4\ub294 \ubc29\uc2dd\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>&#8220;\uc800\ud76c\ub294 \uc5f0\uac04 80\ub9cc \uac74\uc774 \ub118\ub294 \uace0\uac1d \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uace0 \uc788\uae30 \ub54c\ubb38\uc5d0, \uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uc62c\ubc14\ub978 \ub9e5\ub77d\uc744 \ube60\ub974\uac8c \uc81c\uacf5\ud558\ub294 \uac83\uc774 \ubb34\uc5c7\ubcf4\ub2e4 \uc911\uc694\ud569\ub2c8\ub2e4. Slack Surfaces\ub294 \uc774\ub97c \uac00\ub2a5\ud558\uac8c \ud574\uc90d\ub2c8\ub2e4. \ub2e4\ub978 \uc0ac\ub78c\uc758 \uc2dc\uac04\uacfc \uc804\ubb38\uc131\uc744 \uae30\ub2e4\ub824 \ub370\uc774\ud130\ub97c \ub300\uc2dc\ubcf4\ub4dc\ub098 \ubcf4\uace0\uc11c\ub85c \ub9cc\ub4dc\ub294 \ub300\uc2e0, \ud300\uc758 \ub204\uad6c\ub4e0 \ud544\uc694\ud55c \uac83\uc744 \uc124\uba85\ub9cc \ud558\uba74 \uc774\ubbf8 \ubcf4\uc720\ud55c \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \ub300\ud654\ub97c \ubc97\uc5b4\ub098\uc9c0 \uc54a\uace0\ub3c4 \uc2e4\uc81c\ub85c \uc791\ub3d9\ud558\ub294 \uc778\ud130\ud398\uc774\uc2a4\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&#8221; &#8211;<\/em> <strong>Elia Wallen, Engine \ucc3d\uc5c5\uc790 \uacb8 CEO<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>&#8220;Surfaces\ub294 Slack\uc5d0\uc11c \ubb34\uc5b8\uac00\ub97c \ub9cc\ub4e0\ub2e4\ub294 \uac83\uc758 \uc758\ubbf8\ub97c \ubc14\uafb8\uc5b4 \ub193\uc558\uc2b5\ub2c8\ub2e4. \uc800\ub294 \uc6b0\uc5f0\ud788 Surfaces\ub97c \uc811\ud558\uac8c \ub418\uc5c8\ub294\ub370, \ubd88\uacfc \uc77c\uc8fc\uc77c \ub9cc\uc5d0 21b\uac00 \ub0b4\ubd80\uc801\uc73c\ub85c \uc9c0\ud45c\ub97c \uacf5\uc720\ud558\ub294 \ubc29\uc2dd\uc774 \ubc14\ub00c\uc5c8\uc2b5\ub2c8\ub2e4. \ub354 \uc774\uc0c1 \ub371\uc774\ub098 \ub0b4\ubcf4\ub0b4\uae30 \ud30c\uc77c\uc774 \ud544\uc694 \uc5c6\uc2b5\ub2c8\ub2e4. \ub300\ud654\uac00 \uc774\ub8e8\uc5b4\uc9c0\ub294 \ucc44\ub110\uc5d0\uc11c \uace7\ubc14\ub85c \uc2e4\uc2dc\uac04 \uc778\ud130\ub799\ud2f0\ube0c \ubdf0\ub97c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.&#8221;<\/em> &#8211; <strong>Matt Roy, 21b \ucc3d\uc5c5\uc790<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>&#8220;Slack Surfaces\ub294 &#8216;\uc624, \uc774\ub7f0 \uac83\ub3c4 Slack\uc5d0\uc11c \ub9cc\ub4e4 \uc218 \uc788\uc5b4?&#8217;\ub77c\ub294 \uc0dd\uac01\uc774 \ub4e4\uac8c \ud558\ub294 \uae30\ub2a5 \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \ub370\uc774\ud130\ub97c \ud300 \uc804\uccb4\uac00 \uc2e4\ud589\uc5d0 \uc62e\uae38 \uc218 \uc788\ub294 \uc544\ub984\ub2f5\uace0 \uc778\ud130\ub799\ud2f0\ube0c\ud55c \uc778\ud130\ud398\uc774\uc2a4\ub85c \uc804\ud658\ud558\ub294 \uac83\uc740 \uac8c\uc784 \uccb4\uc778\uc800\uc785\ub2c8\ub2e4.&#8221;<\/em> &#8211; <strong>Piyusha Pilania, Implementology \uc194\ub8e8\uc158 \uc544\ud0a4\ud14d\ud2b8<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>&#8220;\ub300\uaddc\ubaa8\uc758 Slack Lists\uc640 \uc774\ub97c \uc2dc\uac01\ud654\ud558\ub294 Surfaces\uc758 \uacb0\ud569, \uadf8\uac83\uc774 \ubc14\ub85c \uc5c5\ubb34 \uad00\ub9ac\uc758 \ubbf8\ub798\uc785\ub2c8\ub2e4. \uc800\ud76c \uace0\uac1d\ub4e4\uc740 \ub2e4\ub978 \ub3c4\uad6c\ub4e4\uc744 \uc644\uc804\ud788 \uc5c6\uc560\uba74\uc11c \uc774\ub97c \uc99d\uba85\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.&#8221;<\/em> &#8211; 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