{"id":6600,"date":"2026-10-14T11:13:23","date_gmt":"2026-10-14T02:13:23","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=6600"},"modified":"2026-10-15T09:06:33","modified_gmt":"2026-10-15T00:06:33","slug":"dreamforce-2026-global-customer-stories","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/dreamforce-2026-global-customer-stories\/","title":{"rendered":"Dreamforce 2026 \uae00\ub85c\ubc8c \uace0\uac1d \uc0ac\ub840: Agentic Enterprise\ub85c \ub3c4\uc57d\ud558\ub294 20\uac1c \uc138\uacc4\uc801 \uae30\uc5c5\ub4e4\uc758 \ud601\uc2e0 \uc774\uc57c\uae30"},"content":{"rendered":"\n<h2 id=\"h-\uc774\ub860\uc744-\ub118\uc5b4-\uc2e4\uc99d\ub41c-\uac00\uce58-\uae00\ub85c\ubc8c-20\uac1c-\uae30\uc5c5\uc758-ai-\uc804\ud658-\uc774\uc57c\uae30\" class=\"wp-block-heading\">\uc774\ub860\uc744 \ub118\uc5b4 \uc2e4\uc99d\ub41c \uac00\uce58: \uae00\ub85c\ubc8c 20\uac1c \uae30\uc5c5\uc758 AI \uc804\ud658 \uc774\uc57c\uae30<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AI \ub3c4\uc785\uc5d0 \ub300\ud55c \uace0\ubbfc\uc774 &#8216;\uac00\ub2a5\uc131&#8217;\uc5d0\uc11c &#8216;\uc2e4\uc9c8\uc801 ROI \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc&#8217;\ub85c \uc774\ub3d9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774 \ube14\ub85c\uadf8\uc5d0\uc11c\ub294 <strong>Accenture, Anthropic, Crocs, Formula 1\u00ae, L&#8217;Or\u00e9al, Siemens<\/strong> \ub4f1 Dreamforce \uc5d0\uc11c \uc18c\uac1c\ub418\uace0 \uae00\ub85c\ubc8c \uc2dc\uc7a5\uc744 \uc120\ub3c4\ud558\ub294 20\uac1c \uae30\uc5c5\uc774 \uc5b4\ub5bb\uac8c Agentforce\uc640 Salesforce \ud50c\ub7ab\ud3fc\uc744 \ud65c\uc6a9\ud574 \uc601\uc5c5 \uc8fc\uae30\ub97c \ub2e8\ucd95\ud558\uace0, \uace0\uac1d \uc751\ub300 \uc2dc\uac04\uc744 \ud68d\uae30\uc801\uc73c\ub85c \uc904\uc774\uba70, \uc218\ucc9c\ub9cc \ub2ec\ub7ec \uaddc\ubaa8\uc758 \ud30c\uc774\ud504\ub77c\uc778\uc744 \ucc3d\ucd9c\ud588\ub294\uc9c0 \uadf8 \uad6c\uccb4\uc801\uc778 \ucd94\uc9c4 \uc804\ub7b5\uacfc \uc815\ub7c9\uc801 \uc131\uacfc\ub97c \uc0c1\uc138\ud788 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc778\uac04\uc758 \ucc3d\uc758\uc131\uacfc AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc790\uc728\uc131\uc774 \ub9cc\ub4e4\uc5b4\ub0b4\ub294 \uc131\uacf5 \ubc29\uc815\uc2dd, \uc9c0\uae08 \uc544\ub798\uc758 \uace0\uac1d \uc0ac\ub840\uc5d0\uc11c \uc9c1\uc811 \ud655\uc778\ud574 \ubcf4\uc138\uc694!<\/p>\n\n\n\n<h2 id=\"h-\ud55c\ub208\uc5d0-\ubcf4\ub294-20\uac1c-\uae00\ub85c\ubc8c-\uae30\uc5c5-agentforce-\ub3c4\uc785-\uc131\uacfc\ud45c\" class=\"wp-block-heading\">\ud83d\udccc \ud55c\ub208\uc5d0 \ubcf4\ub294 20\uac1c \uae00\ub85c\ubc8c \uae30\uc5c5 Agentforce \ub3c4\uc785 \uc131\uacfc\ud45c<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th>\uc0b0\uc5c5\uad70<\/th><th>\uae30\uc5c5\uba85<\/th><th>\ud575\uc2ec \ub3c4\uc785 \uc194\ub8e8\uc158<\/th><th>\uc815\ub7c9\uc801 \ud575\uc2ec \uc131\uacfc<\/th><\/tr><tr><td><strong>IT \/ \ucee8\uc124\ud305<\/strong><\/td><td><strong>Accenture<\/strong><\/td><td>Sales Cloud, Agentforce<\/td><td>2,200\uba85 \uc2dc\ubc94 \uac80\uc99d \ud6c4 55,000\uba85 \uc601\uc5c5 \uc778\ub825 \ud655\ub300, \ub51c \uc2b9\ub960 \uc81c\uace0<\/td><\/tr><tr><td><strong>HR \/ \ucc44\uc6a9<\/strong><\/td><td><strong>Adecco<\/strong><\/td><td>Data Cloud, Agentforce<\/td><td>\ucc44\uc6a9 \ucea0\ud398\uc778 \uc900\ube44 93% \ub2e8\ucd95, \ud504\ub85c\uc138\uc2a4 28% \uac00\uc18d, \ucc44\uc6a9 \ud655\ub960 2\ubc30<\/td><\/tr><tr><td><strong>AI \/ \ube45\ud14c\ud06c<\/strong><\/td><td><strong>Anthropic<\/strong><\/td><td>Revenue Cloud, Slack, Agentforce<\/td><td>\uac70\ub798 \uc8fc\uae30 60% \ub2e8\ucd95, \uc5f0\uac04 450\ub9cc \ub2ec\ub7ec \ube44\uc6a9 \uc808\uac10<\/td><\/tr><tr><td><strong>\ud1b5\uc2e0<\/strong><\/td><td><strong>AT&amp;T<\/strong><\/td><td>Service Cloud, Agentforce<\/td><td>\ub300\uace0\uac1d \ubb38\uc758 \uc790\uc728 \uc644\uacb0 \ubc0f \uc5d4\uc9c0\ub2c8\uc5b4 \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04 \ud68d\uae30\uc801 \ub2e8\ucd95<\/td><\/tr><tr><td><strong>\ub9ac\ud14c\uc77c \/ \uc720\ud1b5<\/strong><\/td><td><strong>Batteries Plus<\/strong><\/td><td>Sales Cloud, SDR \uc5d0\uc774\uc804\ud2b8<\/td><td>50\ub9cc \uac74 \uc774\uba54\uc77c \uc790\uc728 \ubc1c\uc1a1, 1,500\ub9cc \ub2ec\ub7ec \uc2e0\uaddc \ud30c\uc774\ud504\ub77c\uc778 \ucc3d\ucd9c<\/td><\/tr><tr><td><strong>\ub7ed\uc154\ub9ac \ud328\uc158<\/strong><\/td><td><strong>Canada Goose<\/strong><\/td><td>Data Cloud, Agentforce Voice<\/td><td>\uc131\uc218\uae30 \ud0c0\uac9f \ubb38\uc758 89% \uc790\uc728 \ud574\uacb0, \uace0\uac1d \ub9cc\uc871\ub3c4(CSAT) 21.2% \uc0c1\uc2b9<\/td><\/tr><tr><td><strong>\uc774\ucee4\uba38\uc2a4<\/strong><\/td><td><strong>Crocs<\/strong><\/td><td>Commerce Cloud, Agentforce<\/td><td>AI \uc288\ud37c\uc5d0\uc774\uc804\ud2b8 &#8216;Rivet&#8217; \uad6c\ucd95, \ub514\uc9c0\ud138 \ub9e4\ucd9c 25% \uc99d\ub300<\/td><\/tr><tr><td><strong>\ud5ec\uc2a4\ucf00\uc5b4 \/ PBM<\/strong><\/td><td><strong>CVS Health<\/strong><\/td><td>Health Cloud, Slack, Agentforce<\/td><td>8,700\ub9cc \ud68c\uc6d0 \ub300\uc0c1 150+ \ubc30\uc1a1 \uc0c1\ud0dc \uc2e4\uc2dc\uac04 \ubd84\uc11d, \ub300\uae30 \uc2dc\uac04 \uc81c\ub85c\ud654<\/td><\/tr><tr><td><strong>\ud328\uc158 \/ \uc288\uc988<\/strong><\/td><td><strong>Dr. Martens<\/strong><\/td><td>Service Cloud, Agentforce<\/td><td>5,800\uac74 \uc774\uc0c1 \uace0\uac1d \ubb38\uc758 \uc911 50% \uc790\uc728 \uc644\uacb0 \ucc98\ub9ac<\/td><\/tr><tr><td><strong>\uc5d0\ub108\uc9c0 \/ \uc720\ud2f8\ub9ac\ud2f0<\/strong><\/td><td><strong>ENGIE<\/strong><\/td><td>Data Cloud, Agentforce<\/td><td>B2B\/B2C \uacc4\uc57d\u00b7\uccad\uad6c \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654 \ubc0f \uae00\ub85c\ubc8c \uc11c\ube44\uc2a4 \uc751\ub2f5 \ub2e8\ucd95<\/td><\/tr><tr><td><strong>\uac00\uc804 \/ \uc81c\uc870<\/strong><\/td><td><strong>Fisher &amp; Paykel<\/strong><\/td><td>Field Service, Service Cloud<\/td><td>\uc6f9 \ubb38\uc758 80% \uc790\uc728 \ud574\uacb0, \uae30\uc0ac \ubc29\ubb38 \uc5c6\ub294 \uc628\ub77c\uc778 \ucc98\ub9ac\uc728 45% \ub2ec\uc131<\/td><\/tr><tr><td><strong>\uc2a4\ud3ec\uce20 \/ \ubbf8\ub514\uc5b4<\/strong><\/td><td><strong>Formula 1\u00ae<\/strong><\/td><td>Data Cloud, Agentforce<\/td><td>CS \uc751\ub2f5 \uc2dc\uac04 50% \ub2e8\ucd95, \ub9c8\ucf00\ud305 \ud074\ub9ad\ub960(CTR) 22% \uc81c\uace0<\/td><\/tr><tr><td><strong>HR \ud50c\ub7ab\ud3fc<\/strong><\/td><td><strong>Indeed<\/strong><\/td><td>Data Cloud, MuleSoft, Agentforce<\/td><td>\uace0\uc6a9\uc8fc \uc11c\ub958 \uac80\uc99d 24\/7 \uc790\uc728\ud654, \ucc44\uc6a9 \uc18c\uc694 \uae30\uac04 50% \ub2e8\ucd95 \ucd94\uc9c4<\/td><\/tr><tr><td><strong>\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/strong><\/td><td><strong>Live Nation<\/strong><\/td><td>Agentforce (Venue Agent, Melody)<\/td><td>120\uac1c \uacf5\uc5f0\uc7a5 \ubb38\uc758 96% \uc790\uc728 \ucee4\ubc84, 37,000\uac74 \ud32c \uc778\ud130\ub799\uc158 \ucc98\ub9ac<\/td><\/tr><tr><td><strong>\uc18c\ube44\uc7ac \/ \ubdf0\ud2f0<\/strong><\/td><td><strong>L\u2019Or\u00e9al<\/strong><\/td><td>Service Cloud, Data Cloud<\/td><td>\uc0c1\ub2f4\uc6d0 \ucc98\ub9ac \uc2dc\uac04 64% \ub2e8\ucd95, \ud504\ub85c\ubaa8\uc158 \ucf54\ub4dc \ubc1c\uae09 \uc18d\ub3c4 90% \ud5a5\uc0c1<\/td><\/tr><tr><td><strong>\uae00\ub85c\ubc8c F&amp;B<\/strong><\/td><td><strong>Nestl\u00e9<\/strong><\/td><td>Agentforce Marketing &amp; Voice<\/td><td>\ub2e8 2\uc8fc \ub9cc\uc5d0 \uc2e0\uaddc \uc2dc\uc7a5 \ubc30\ud3ec \uc778\ud504\ub77c \uc644\ube44, 24\/7 \ub300\ud654\ud615 \ucee4\uba38\uc2a4<\/td><\/tr><tr><td><strong>\uc0b0\uc5c5 \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1<\/strong><\/td><td><strong>SIEMENS<\/strong><\/td><td>Commerce Cloud, Agentforce<\/td><td>140\ub9cc \uc720\uc800 \ud3ec\ud138 \uad6c\ucd95, \ub9ac\ub4dc \uc751\ub2f5 \uc2dc\uac04 &#8216;\uc218\uc77c&#8217;\uc5d0\uc11c &#8216;\uc218\ubd84&#8217;\uc73c\ub85c \ub2e8\ucd95<\/td><\/tr><tr><td><strong>\ud56d\uacf5 \/ \uc5ec\uac1d<\/strong><\/td><td><strong>Southwest Airlines<\/strong><\/td><td>Service Cloud, Agentforce<\/td><td>73,000\uba85 \ud1b5\ud569 \ubdf0 \uad6c\ucd95, FAQ \ubc0f \uc5ec\uc815 \ubcc0\uacbd 24\/7 \uc140\ud504\uc11c\ube44\uc2a4\ud654<\/td><\/tr><tr><td><strong>\uc2a4\ud3ec\uce20 \uc6e8\uc5b4<\/strong><\/td><td><strong>Under Armour<\/strong><\/td><td>Salesforce POS, Marketing Cloud<\/td><td>\uacb0\uc81c \uc2dc\uac04 12% \ub2e8\ucd95, \ud558\ub4dc\uc6e8\uc5b4 \uc720\uc9c0 \ube44\uc6a9 50% \uc808\uac10<\/td><\/tr><tr><td><strong>\uc2a4\ub9c8\ud2b8\ud648 \ubcf4\uc548<\/strong><\/td><td><strong>Vivint<\/strong><\/td><td>Service Cloud, Agentforce Voice<\/td><td>\uc0c1\ub2f4 \ubb38\uc758 20% \uc790\uc728 \ucc98\ub9ac, \ucc44\ud305 \ubcfc\ub968 28% \ud655\ub300, \uc218\ubc31\ub9cc \ub2ec\ub7ec \uc808\uac10<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 id=\"h-\ubaa9\ucc28\" class=\"wp-block-heading\">\ubaa9\ucc28<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#h-1-accenture-\uc561\uc13c\uce04\uc5b4-2-200\uba85-\uc2dc\ubc94-\ub3c4\uc785-\ubc0f-55-000\uba85-\uc138\uc77c\uc988-ai-\ud655\uc0b0\">Accenture<\/a><\/li>\n\n\n\n<li><a href=\"#h-adecco\">Adecco<\/a><\/li>\n\n\n\n<li><a href=\"#h-3-anthropic-\uc564\ud2b8\ub85c\ud53d-\uac70\ub798-\uc8fc\uae30-60-\ub2e8\ucd95-\ubc0f-\uc5f0\uac04-450\ub9cc-\ub2ec\ub7ec-\ube44\uc6a9-\uc808\uac10\">Anthropic<\/a><\/li>\n\n\n\n<li><a href=\"#h-4-at-amp-t-\uc5d0\uc774\ud2f0\uc564\ud2f0-\uc218\ubc31\ub9cc-\ud1b5\uc2e0-\uace0\uac1d\uc758-cs-\ucc98\ub9ac-\uc2dc\uac04-\ub2e8\ucd95-\ubc0f-\uc5d0\uc774\uc804\ud2f1-\uc804\ud658\">AT&amp;T<\/a><\/li>\n\n\n\n<li><a href=\"#h-5-batteries-plus-\ubc30\ud130\ub9ac\uc2a4-\ud50c\ub7ec\uc2a4-sdr-\uc5d0\uc774\uc804\ud2b8\ub85c-1-500\ub9cc-\ub2ec\ub7ec-\uc2e0\uaddc-\ud30c\uc774\ud504\ub77c\uc778-\ucc3d\ucd9c\">Batteries Plus<\/a><\/li>\n\n\n\n<li><a href=\"#h-6-canada-goose-\uce90\ub098\ub2e4\uad6c\uc2a4-\ubb38\uc758-89-\uc790\uc728-\ud574\uacb0-\ubc0f-\ud53c\ud06c-\ud0c0\uc784-\ub300\uae30-\uc2dc\uac04-13-9-\ub2e8\ucd95\">Canada Goose<\/a><\/li>\n\n\n\n<li><a href=\"#h-7-crocs-\ud06c\ub85d\uc2a4-ai-\uc288\ud37c\uc5d0\uc774\uc804\ud2b8-rivet-\ub3c4\uc785\uc73c\ub85c-\ub514\uc9c0\ud138-\ub9e4\ucd9c-25-\uc99d\ub300\">Crocs<\/a><\/li>\n\n\n\n<li><a href=\"#h-8-cvs-health-cvs-\ud5ec\uc2a4-caremark-8-700\ub9cc-\uba85-\ud68c\uc6d0\uc758-\ub300\uae30-\uc2dc\uac04-\uc81c\ub85c\ud654-\ubc0f-\uc624\ub354-\ud2b8\ub798\ud0b9\" data-type=\"internal\" data-id=\"#h-8-cvs-health-cvs-\ud5ec\uc2a4-caremark-8-700\ub9cc-\uba85-\ud68c\uc6d0\uc758-\ub300\uae30-\uc2dc\uac04-\uc81c\ub85c\ud654-\ubc0f-\uc624\ub354-\ud2b8\ub798\ud0b9\">CVS Health<\/a><\/li>\n\n\n\n<li><a href=\"#h-9-dr-martens-\ub2e5\ud130\ub9c8\ud2f4-5-800\uac74-\uc774\uc0c1-\uc0c1\ud638\uc791\uc6a9-\uc911-50-\uc790\uc728-\ud574\uacb0-\ub2ec\uc131-\ubc0f-csat-4-5-\uc720\uc9c0\">Dr.Martens<\/a><\/li>\n\n\n\n<li><a href=\"#h-10-engie-\uc5d4\uc9c0-\uc5d0\uc774\uc804\ud2f1-\ud50c\ub7ab\ud3fc\uc73c\ub85c-\uae00\ub85c\ubc8c-\uc5d0\ub108\uc9c0-\uace0\uac1d-\uc751\ub2f5-\uc790\ub3d9\ud654\">ENGIE<\/a><\/li>\n\n\n\n<li><a href=\"#h-11-fisher-amp-paykel-\ud53c\uc154\uc564\ud30c\uc774\ud074-cs-\uc790\uc728-\ud574\uacb0\ub960-80-\ubc0f-\uccab-\ubc29\ubb38-\uc218\ub9ac-\uc131\uacf5\ub960-\uadf9\ub300\ud654\">Fisher &amp; Paykel<\/a><\/li>\n\n\n\n<li><a href=\"#h-12-formula-1-\ud3ec\ubbac\ub7ec-1-\uc751\ub2f5-\uc2dc\uac04-50-\ub2e8\ucd95-\ubc0f-\ub9c8\ucf00\ud305-\ud074\ub9ad\ub960-ctr-22-\uc81c\uace0\" data-type=\"internal\" data-id=\"#h-12-formula-1-\ud3ec\ubbac\ub7ec-1-\uc751\ub2f5-\uc2dc\uac04-50-\ub2e8\ucd95-\ubc0f-\ub9c8\ucf00\ud305-\ud074\ub9ad\ub960-ctr-22-\uc81c\uace0\">Formula 1<\/a><\/li>\n\n\n\n<li><a href=\"#h-13-indeed-\uc778\ub514\ub4dc-24-7-ai-\uc628\ubcf4\ub529\uc73c\ub85c-\ucc44\uc6a9-\uc18c\uc694-\uc2dc\uac04-50-\ub2e8\ucd95-\uac00\uc18d\ud654\">Indeed<\/a><\/li>\n\n\n\n<li><a href=\"#h-14-live-nation-\ub77c\uc774\ube0c-\ub124\uc774\uc158-120\uac1c-\uacf5\uc5f0\uc7a5-96-\uc790\uc728-\uc751\ub2f5-\ubc0f-37-000\uac74-\ud32c-\uc0c1\ud638\uc791\uc6a9\">Live Nation<\/a><\/li>\n\n\n\n<li><a href=\"#h-15-l-oreal-\ub85c\ub808\uc54c-\ucf00\uc774\uc2a4-\ucc98\ub9ac-\uc2dc\uac04-64-\ub2e8\ucd95-\ubc0f-\ud504\ub85c\ubaa8\uc158-\ucf54\ub4dc-\ubc1c\uae09-90-\uac00\uc18d\">L&#8217;Or\u00e9al<\/a><\/li>\n\n\n\n<li><a href=\"#h-16-nestle-\ub124\uc2ac\ub808-\ub2e8-2\uc8fc-\ub9cc\uc5d0-\uae00\ub85c\ubc8c-\uc2dc\uc7a5-\ubc30\ud3ec-\uac00\ub2a5\ud55c-24-7-\ub300\ud654\ud615-\ucee4\uba38\uc2a4\">Nestl\u00e9<\/a><\/li>\n\n\n\n<li><a href=\"#h-17-siemens-\uc9c0\uba58\uc2a4-1-400-000\uba85-\uc720\uc800-\ud50c\ub7ab\ud3fc-\uad6c\ucd95-\ubc0f-\ub9ac\ub4dc-\uc751\ub2f5-\uc2dc\uac04-\ub2e8\ucd95\">SIEMENS<\/a><\/li>\n\n\n\n<li><a href=\"#h-18-southwest-airlines-\uc0ac\uc6b0\uc2a4\uc6e8\uc2a4\ud2b8-\ud56d\uacf5-73-000\uba85-\uc784\uc9c1\uc6d0-\ud1b5\ud569-crm-\ubc0f-24-7-\uc140\ud504\uc11c\ube44\uc2a4\">Southwest Airlines<\/a><\/li>\n\n\n\n<li><a href=\"#h-19-under-armour-\uc5b8\ub354\uc544\uba38-\uacb0\uc81c-\uc2dc\uac04-12-\ub2e8\ucd95-\ubc0f-\ud558\ub4dc\uc6e8\uc5b4-\uc9c0\uc6d0-\ube44\uc6a9-50-\uc808\uac10\">Under Armour<\/a><\/li>\n\n\n\n<li><a href=\"#h-20-vivint-\ube44\ube48\ud2b8-cs-\uc790\uc728-\ud574\uacb0\ub960-20-\ub2ec\uc131-\ubc0f-\ucc44\ud305-\ubcfc\ub968-28-\uc99d\uac00\">Vivint<\/a><\/li>\n<\/ul>\n\n\n\n<h2 id=\"h-1-accenture-\uc561\uc13c\uce04\uc5b4-2-200\uba85-\uc2dc\ubc94-\ub3c4\uc785-\ubc0f-55-000\uba85-\uc138\uc77c\uc988-ai-\ud655\uc0b0\" class=\"wp-block-heading\">1. Accenture (\uc561\uc13c\uce04\uc5b4) \u2014 2,200\uba85 \uc2dc\ubc94 \ub3c4\uc785 \ubc0f 55,000\uba85 \uc138\uc77c\uc988 AI \ud655\uc0b0<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uae30\uc5c5 \uc18c\uac1c: <\/strong>\uae00\ub85c\ubc8c IT \ucee8\uc124\ud305 \ubc0f \ub514\uc9c0\ud138 \uc804\ubb38 \uc11c\ube44\uc2a4 \uc120\ub3c4 \uae30\uc5c5<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: \uc804 \uc138\uacc4 5\ub9cc 5\ucc9c \uba85\uc758 \uc601\uc5c5 \uc778\ub825\uc744 \ubcf4\uc720\ud55c \uae00\ub85c\ubc8c IT \ucee8\uc124\ud305 \uae30\uc5c5\uc73c\ub85c\uc11c, \uc81c\uc548\uc11c \uc791\uc131(RFP), \ub51c \ucf54\uce6d, \uc11c\ube44\uc2a4 \uadf8\ub8f9(Service Group) \ubd84\ub958 \ud0dc\uae45 \ub4f1 \uac00\uce58\uc0ac\uc2ac \uc804\ubc18\uc758 \ubcf5\uc7a1\ud55c \uc218\uc791\uc5c5 \ud589\uc815 \uc808\ucc28\ub85c \uc778\ud574 \uc601\uc5c5 \ud604\uc7a5\uc758 \ub9c8\ucc30\uacfc \ub370\uc774\ud130 \ud30c\ud3b8\ud654\uac00 \ubc1c\uc0dd\ud568.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Sales Cloud, Agentforce (Agentforce Sales, AI \ub51c \ucf54\uce6d \uc5d0\uc774\uc804\ud2b8).<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>&#8216;Customer-Zero&#8217; \uc815\uc2e0\uc744 \ubc14\ud0d5\uc73c\ub85c \uc790\uccb4 \uc601\uc5c5 \uc870\uc9c1\uc5d0 AI\ub97c \uc120\uc81c\uc801\uc73c\ub85c \ub3c4\uc785\ud568.<\/li>\n\n\n\n<li>2,200\uba85\uc758 \uae00\ub85c\ubc8c \ud06c\ub85c\uc2a4 \uc139\uc158(\ub2e4\uc591\ud55c \uc9c1\uae09\u00b7\uc9c0\uc5ed\u00b7\uc5b8\uc5b4) \uc2dc\ubc94 \uadf8\ub8f9\uc744 \uac00\ub3d9\ud558\uace0, \ud558\ubd80 \ub370\uc774\ud130 \uacf5\uae09\ub9dd(Data Fabric) \ubc0f BI \ub808\uc774\uc5b4\ub97c \ub2e8\uc21c\ud654\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8 \uac04 \ub370\uc774\ud130 \uc5f0\ub3d9 \ub2e8\uc808\uc744 \ubc29\uc9c0\ud568.<\/li>\n\n\n\n<li>DB \ubc0f \uc624\ud504\ub354\uc178\ud504 \uad6c\uc870\uc5d0\uc11c \ubbf8\uc778\uc2dd\ub418\ub358 \uace0\uc720 \ub9c8\ucf00\ud305 \ub2e8\uc704(MU) \ud544\ub4dc\ub97c \ucee4\uc2a4\ud140 \ub9e4\ud551\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: 2,200\uba85 \uc2dc\ubc94 \uac00\ub3d9\uc744 \uac70\uccd0 16,000\uba85, \ucd5c\uc885 55,000\uba85 \uc804\uc0ac \uc601\uc5c5 \uc778\ub825\uc73c\ub85c \ud655\uc7a5\uc744 \ucd94\uc9c4\ud568. RFP \uc218\uc2e0\ubd80\ud130 \uc2e4\uc2dc\uac04 \ud074\ub77c\uc774\uc5b8\ud2b8 \uc0c1\ud638\uc791\uc6a9\uae4c\uc9c0 AI \ucf54\uce6d\uc744 \uc81c\uacf5\ud558\uace0, Opportunity \ud544\ub4dc \uc790\ub3d9 \uc5c5\ub370\uc774\ud2b8\ub85c \uc601\uc5c5 \ub2f4\ub2f9\uc790\uc758 \uc218\uc791\uc5c5 \uc2dc\uac04\uc744 \ub300\ud3ed \uc808\uac10\ud558\uace0 \ub51c \uc2b9\ub960\uc744 \uc81c\uace0\ud568.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: IT\/\ucee8\uc124\ud305, Customer-Zero, Sales Cloud, Agentforce, \ub51c \ucf54\uce6d<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/customer-stories\/accenture-rajendra-prasad-and-sara-porter-interview\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-2-adecco-\uc544\ub370\ucf54-\uadf8\ub8f9-\ucc44\uc6a9-\uc18d\ub3c4-28-\uac00\uc18d-\ubc0f-\ucea0\ud398\uc778-\uc900\ube44-93-\ub2e8\ucd95\" class=\"wp-block-heading\">2. Adecco (\uc544\ub370\ucf54 \uadf8\ub8f9) \u2014 \ucc44\uc6a9 \uc18d\ub3c4 28% \uac00\uc18d \ubc0f \ucea0\ud398\uc778 \uc900\ube44 93% \ub2e8\ucd95<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: \uc804 \uc138\uacc4 60\uac1c\uad6d \uc774\uc0c1\uc5d0\uc11c \uc5f0\uac04 3\uc5b5 \uac74\uc758 \ucc44\uc6a9 \uc9c0\uc6d0\uc744 \uad00\ub9ac\ud558\ub294 \uacfc\uc815\uc5d0\uc11c 60\uac1c \uc774\uc0c1\uc758 \uc9c0\uc5ed\ubcc4 \ud30c\ud3b8\ud654\ub41c \uc2dc\uc2a4\ud15c\uacfc \uc218\uc791\uc5c5 \ucea0\ud398\uc778 \uc900\ube44\ub85c \uc778\ud574 \uc9c0\uc6d0\uc790 \ub9e4\uce6d \uc9c0\uc5f0 \ubc0f \uc6b4\uc601 \ubcd1\ubaa9\uc774 \ubc1c\uc0dd\ud568.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Data 360, Agentforce.<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Data 360\uc73c\ub85c 60\uac1c \uc774\uc0c1\uc758 \uc9c0\uc5ed \uc2dc\uc2a4\ud15c \ub0b4 \uc778\uc7ac \ubc0f \ud074\ub77c\uc774\uc5b8\ud2b8 \ub370\uc774\ud130\ub97c \ub2e8\uc77c \ud504\ub85c\ud544\ub85c \uc870\ud654\uc2dc\ud0b4.<\/li>\n\n\n\n<li>\ucc44\uc6a9 \uc804 \uc5ec\uc815\uc5d0 AI \uc5d0\uc774\uc804\ud2b8\ub97c \ub0b4\uc7ac\ud654\ud558\uc5ec \uc9c0\uc6d0\uc790 100% \uc790\uc728 \uc0ac\uc804 \uc2a4\ud06c\ub9ac\ub2dd, \uc9c0\uc6d0\uc790-\uc9c1\ubb34 \ub9e4\uce6d \uc810\uc218 \uacc4\uc0b0, \ud1b5\ud654\/\uc774\uba54\uc77c \uae30\ubc18 \uc9c1\ubb34 \uc124\uba85 \ubc0f \uba74\uc811 \uc9c8\ubb38 \uc790\ub3d9 \uc0dd\uc131\uc744 \uc2e4\ud589\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: \ucc44\uc6a9 \ucea0\ud398\uc778 \uc900\ube44 \uc2dc\uac04\uc744 93% \ub2e8\ucd95\ud558\uace0 \uc804\uccb4 \ucc44\uc6a9 \ud504\ub85c\uc138\uc2a4 \uc18d\ub3c4\ub97c 28% \uac00\uc18d\ud654\ud568. \ub610\ud55c AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc0ac\uc804 \uc2a4\ud06c\ub9ac\ub2dd\uc744 \uac70\uce5c \uc9c0\uc6d0\uc790\uc758 \ucd5c\uc885 \ucc44\uc6a9 \ud655\uc815 \ud655\ub960\uc774 2\ubc30 \ud5a5\uc0c1\ub428.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: HR\/\ucc44\uc6a9, Data 360, Agentforce, \uc9c0\uc6d0\uc790 \uc2a4\ud06c\ub9ac\ub2dd, \ucc44\uc6a9 \uc18d\ub3c4 \ud5a5\uc0c1<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-3-anthropic-\uc564\ud2b8\ub85c\ud53d-\uac70\ub798-\uc8fc\uae30-60-\ub2e8\ucd95-\ubc0f-\uc5f0\uac04-450\ub9cc-\ub2ec\ub7ec-\ube44\uc6a9-\uc808\uac10\" class=\"wp-block-heading\">3. Anthropic (\uc564\ud2b8\ub85c\ud53d) \u2014 \uac70\ub798 \uc8fc\uae30 60% \ub2e8\ucd95 \ubc0f \uc5f0\uac04 450\ub9cc \ub2ec\ub7ec \ube44\uc6a9 \uc808\uac10<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: AI \ubaa8\ub378 Claude \uac1c\ubc1c \ubc0f \uace0\uc18d \uc131\uc7a5\uc5d0 \ub530\ub77c \ucd9c\uc2dc(GTM) \ud300\uc774 2\ub144 \ubbf8\ub9cc \ub9cc\uc5d0 3\uba85\uc5d0\uc11c \uc218\ubc31 \uba85 \uaddc\ubaa8\ub85c \uae09\ud33d\ucc3d\ud558\uba74\uc11c, \uacac\uc801 \uc2b9\uc778, \ud611\uc0c1, \ubd80\uc11c \uac04 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubcf5\uc7a1\uc131\uc774 \uac00\uc911\ub428.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Sales Cloud, Revenue Cloud, Slack, Agentforce (Claude \uc5f0\ub3d9).<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Slack\uc744 \uc804\uc0ac \ub514\uc9c0\ud138 \uc5c5\ubb34 \ud5c8\ube0c\ub85c \uc124\uc815\ud558\uace0 Salesforce \ucc44\ub110\uc744 \ud1b5\ud574 CRM \ub370\uc774\ud130 \ubc0f \uac70\ub798 \ub300\ud654\ub97c \uc2e4\uc2dc\uac04 \uc5f0\ub3d9\ud568.<\/li>\n\n\n\n<li><code>#anthropic-times<\/code> \ucc44\ub110 \ub0b4 Claude \ubc0f Agentforce\ub97c \uacb0\ud569\ud558\uc5ec \uc2a4\ub808\ub4dc \uc790\ub3d9 \uc694\uc57d, \uc77c\uc77c \ubcf4\uace0\uc11c \uc81c\uacf5, \ub300\ud654\ud615 \uacac\uc801 \uc790\ub3d9 \uc0dd\uc131\uc744 \uad6c\ud604\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: \ubcf5\uc7a1\ud55c \uac70\ub798 \ucc98\ub9ac \uc8fc\uae30\ub97c 60% \ub2e8\ucd95(3\uc77c \ub2e8\ucd95)\ud558\uace0 \ud611\uc0c1\ub825\uc744 \ucd5c\ub300 20% \ud5a5\uc0c1\uc2dc\ud0b4. \ud30c\uc77c \uacf5\uc720, Slack Connect, \ud5c8\ub4e4 \uc0ac\uc6a9 \ub4f1 \uc218\uc791\uc5c5 \uc808\uac10\uc73c\ub85c \uc5f0\uac04 \uc57d 450\ub9cc \ub2ec\ub7ec\uc758 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud568.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: AI\/IT, Revenue Cloud, Slack, Agentforce, \uac70\ub798 \uc8fc\uae30 \ub2e8\ucd95<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/slack.com\/intl\/ko-kr\/customer-stories\/anthropic-story\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-4-at-amp-t-\uc5d0\uc774\ud2f0\uc564\ud2f0-\uc218\ubc31\ub9cc-\ud1b5\uc2e0-\uace0\uac1d\uc758-cs-\ucc98\ub9ac-\uc2dc\uac04-\ub2e8\ucd95-\ubc0f-\uc5d0\uc774\uc804\ud2f1-\uc804\ud658\" class=\"wp-block-heading\">4. AT&amp;T (\uc5d0\uc774\ud2f0\uc564\ud2f0) \u2014 \uc218\ubc31\ub9cc \ud1b5\uc2e0 \uace0\uac1d\uc758 CS \ucc98\ub9ac \uc2dc\uac04 \ub2e8\ucd95 \ubc0f \uc5d0\uc774\uc804\ud2f1 \uc804\ud658<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: \uc218\ubc31\ub9cc \uac00\uad6c\uc640 \uae30\uc5c5\uc5d0 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uad11\ubc94\uc704\ud55c \ud1b5\uc2e0 \uc778\ud504\ub77c \ud658\uacbd\uc5d0\uc11c \uae09\uc99d\ud558\ub294 \uace0\uac1d \ubb38\uc758 \ub300\uc751 \ubc0f \ud604\uc7a5 \uc5d4\uc9c0\ub2c8\uc5b4\uc758 \uc6b4\uc601 \ud6a8\uc728\uc131 \uac1c\uc120 \ud544\uc694\uc131.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Service Cloud, Agentforce.<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>\ub300\uace0\uac1d \uc11c\ube44\uc2a4 \ucc44\ub110\uc5d0 \uc790\uc728\ud615 AI \uc5d0\uc774\uc804\ud2b8\ub97c \ub0b4\uc7ac\ud654\ud558\uc5ec \uacc4\uc815 \ubc0f \ub124\ud2b8\uc6cc\ud06c \uad00\ub828 \ub2e8\uc21c \ubb38\uc758\ub97c \uc790\uc728 \ucc98\ub9ac\ud568.<\/li>\n\n\n\n<li>\uc0c1\ub2f4\uc6d0 \ubc0f \ud604\uc7a5 \uc5d4\uc9c0\ub2c8\uc5b4 \uc804\uc6a9 \ucf58\uc194\uc5d0 \uc2e4\uc2dc\uac04 \ud1b5\ud569 \uace0\uac1d \ub9e5\ub77d \ub370\uc774\ud130\ub97c \uc81c\uacf5\ud574 \uc218\uc791\uc5c5 \uc870\ud68c \uc808\ucc28\ub97c \uc81c\uac70\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: \uc8fc\uc694 \ud1b5\uc2e0 \ubb38\uc758 \uc790\uc728 \ud574\uacb0\ub960\uc744 \ud06c\uac8c \ub192\uc774\uace0 \ud3c9\uade0 \ucf00\uc774\uc2a4 \ucc98\ub9ac \uc2dc\uac04\uc744 \ub2e8\ucd95\uc2dc\ucf30\uc73c\uba70, \ud604\uc7a5 \uc751\ub300 \uc2e0\uc18d\uc131 \ud655\ubcf4\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \ub9cc\uc871\ub3c4\ub97c \uc81c\uace0\ud568.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \ud1b5\uc2e0, Service Cloud, Agentforce, \uace0\uac1d \uc9c0\uc6d0, \uc6b4\uc601 \ud6a8\uc728\ud654<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/customer-stories\/att\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-5-batteries-plus-\ubc30\ud130\ub9ac\uc2a4-\ud50c\ub7ec\uc2a4-sdr-\uc5d0\uc774\uc804\ud2b8\ub85c-1-500\ub9cc-\ub2ec\ub7ec-\uc2e0\uaddc-\ud30c\uc774\ud504\ub77c\uc778-\ucc3d\ucd9c\" class=\"wp-block-heading\">5. Batteries Plus (\ubc30\ud130\ub9ac\uc2a4 \ud50c\ub7ec\uc2a4) \u2014 SDR \uc5d0\uc774\uc804\ud2b8\ub85c 1,500\ub9cc \ub2ec\ub7ec \uc2e0\uaddc \ud30c\uc774\ud504\ub77c\uc778 \ucc3d\ucd9c<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: 4\ub144\uac04\uc758 \uae09\uc131\uc7a5 \uc18d\uc5d0\uc11c \uc601\uc5c5 \ub2f4\ub2f9\uc790 1\uc778\ub2f9 \ucd5c\ub300 10,000\uac1c \uacc4\uc815\uc744 \ub2f4\ub2f9\ud558\uac8c \ub418\uc5b4 \ud734\uba74 \uace0\uac1d \uad00\ub9ac \ubd80\uc7ac \ubc0f \uace0\uac1d \uc774\ud0c8(Churn) \uc99d\uac00 \ubb38\uc81c\uc5d0 \uc9c1\uba74\ud568.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Sales Cloud, Agentforce SDR \uc5d0\uc774\uc804\ud2b8, Marketing Cloud Account Engagement.<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>\ud30c\ud2b8\ub108\uc0ac <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N3A00000EODSvUAP&amp;_ga=2.172100390.462728893.1791868747-1081212607.1791868747\">Rosetree Solutions<\/a>\uc640 \ud611\ub825\ud574 1\uc8fc \ub9cc\uc5d0 \uc791\uc5c5 \ud504\ub85c\ud1a0\ud0c0\uc785\uc744 \uc2dc\uc5f0\ud558\uace0 1\uac1c\uc6d4 \ub9cc\uc5d0 \uc870\uae30 \uac00\ub3d9\ud568.<\/li>\n\n\n\n<li>\ubcf5\uc7a1\ud55c \ucee4\uc2a4\ud140 \ucf54\ub4dc \ub300\uc2e0 \uc5b4\ub4dc\ubbfc \uce5c\ud654\uc801 \ud45c\uc900 Salesforce \uc124\uc815 \uc911\uc2ec\uc73c\ub85c \uad6c\ucd95\ud558\uc5ec \ub0b4\ubd80 \ub9b0(Lean) \ud300\uc758 \uc790\uc728 \uc6b4\uc601 \ub2a5\ub825\uc744 \ud655\ubcf4\ud568.<\/li>\n\n\n\n<li>\ubbf8\ud305 \uc608\uc57d\uacfc \ub2e8\uc21c \uac70\uc808(&#8220;\uc9c0\uae08\uc740 \uc544\ub2d8&#8221;)\uc744 \uad6c\ubd84\ud558\ub294 \uc790\uc5f0\uc5b4 \ud68c\uc2e0 \ubd84\ub958 \uc815\ubc00\ub3c4\ub97c \uc9d1\uc911 \ud29c\ub2dd\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: \ucd9c\uc2dc 5\ubd84 \ub9cc\uc5d0 \uccab \ubbf8\ud305\uc744 \uc608\uc57d\ud568. \ud734\uba74 \uacc4\uc815\uc5d0 50\ub9cc \uac74 \uc774\uc0c1\uc758 AI \uc774\uba54\uc77c\uc744 \uc790\uc728 \ubc1c\uc1a1\ud558\uc5ec 1,900\uac74\uc758 \uc758\ubbf8 \uc788\ub294 \uace0\uac1d \ucc38\uc5ec, 340\uac74\uc758 \ubbf8\ud305 \uc608\uc57d, $1,500\ub9cc \uc774\uc0c1\uc758 \uc2e0\uaddc \ud30c\uc774\ud504\ub77c\uc778\uc744 \ucc3d\ucd9c\ud568.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \ub9ac\ud14c\uc77c\/\uac00\ub9f9, Sales Cloud, SDR \uc5d0\uc774\uc804\ud2b8, \ud30c\uc774\ud504\ub77c\uc778 \ucc3d\ucd9c, \uace0\uac1d \uc7ac\ucc38\uc5ec<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/blog\/batteries-plus-agentforce-builds-sales-pipeline-with-agentforce\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-6-canada-goose-\uce90\ub098\ub2e4\uad6c\uc2a4-\ubb38\uc758-89-\uc790\uc728-\ud574\uacb0-\ubc0f-\ud53c\ud06c-\ud0c0\uc784-\ub300\uae30-\uc2dc\uac04-13-9-\ub2e8\ucd95\" class=\"wp-block-heading\">6. Canada Goose (\uce90\ub098\ub2e4\uad6c\uc2a4) \u2014 \ubb38\uc758 89% \uc790\uc728 \ud574\uacb0 \ubc0f \ud53c\ud06c \ud0c0\uc784 \ub300\uae30 \uc2dc\uac04 13.9% \ub2e8\ucd95<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: \ub9e4\ub144 \uc131\uc218\uae30(10~1\uc6d4)\ub9c8\ub2e4 \ubc30\uc1a1 \uc870\ud68c(WISMO) \ubc0f \ubcf4\uc99d \ubb38\uc758 \ub4f1 \ub2e8\uc21c \ubb38\uc758\uac00 \uc804\uccb4\uc758 1\/3\uc744 \ucc28\uc9c0\ud558\uc5ec, \uace0\uc219\ub828 \uc804\ubb38 \uc0c1\ub2f4\uc6d0(&#8216;Style Experts&#8217;)\uc774 \uace0\uac00\uce58 \uace0\uac1d \uad00\uacc4 \uad6c\ucd95 \ubc0f \ub9e4\ucd9c \ucc3d\ucd9c\uc5d0 \uc9d1\uc911\ud558\uc9c0 \ubabb\ud568.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Service Cloud Agent, Data 360, Agentforce Voice (Amazon Connect, ElevenLabs \uc5f0\ub3d9).<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>SMS, WhatsApp, \uc6f9\ucc57\uc5d0 \uc5d0\uc774\uc804\ud2b8\ub97c \uba3c\uc800 \uac80\uc99d\ud55c \ud6c4 \uc74c\uc131(Voice) \ucc44\ub110\ub85c \uc5f0\ub3d9\uc744 \ud655\uc7a5\ud568.<\/li>\n\n\n\n<li>Data 360\uc758 Zero-Copy \uc544\ud0a4\ud14d\ucc98\ub85c GCP, ERP, POS, Microsoft Fabric \ub370\uc774\ud130\ub97c \ubcf5\uc0ac \uc5c6\uc774 \uc989\uc2dc \uc870\ud68c\ud568.<\/li>\n\n\n\n<li>\ud658\uac01(Hallucination) \uc704\ud5d8\uc744 \ubc29\uc9c0\ud558\uae30 \uc704\ud574 \ub9e4 \ub300\ud654 \ud68c\ucc28\ub9c8\ub2e4 \uc57d 100\uc790 \ub0b4\uc678\uc758 \ud544\uc218 \uba54\ubaa8\ub9ac\ub9cc \uc8fc\uc785\ud558\ub294 \ub3d9\uc801 \ucee8\ud14d\uc2a4\ud2b8 \uc708\ub3c4\uc6b0(Tight Context Window) \uc804\ub7b5\uc744 \uc801\uc6a9\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: \ud0c0\uac9f \ubd84\uc57c \ubb38\uc758\uc758 89%\ub97c \uc790\uc728 \ud574\uacb0(\uc804\uccb4 \ucc44\ub110 \ubb38\uc758 23% \ubc29\uc5b4)\ud558\uace0 \ud53c\ud06c \ub300\uae30 \uc2dc\uac04\uc744 13.9% \ub2e8\ucd95\uc2dc\ud0b4. CSAT \uc810\uc218\uac00 3.3\uc5d0\uc11c 4.0\uc73c\ub85c 21.2% \ud5a5\uc0c1\ub418\uc5c8\uc73c\uba70, \uace0\uac1d \uacbd\ud5d8 \uc13c\ud130\ub97c \uc2e4\uc9c8\uc801\uc778 \ub9e4\ucd9c \ucc3d\ucd9c \ud50c\ub798\uadf8\uc2ed\uc73c\ub85c \uc804\ud658\ud568.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \ub7ed\uc154\ub9ac\/\ud328\uc158, Agentforce Voice, Data 360, \uc790\uc728 \ud574\uacb0\ub960, CSAT \ud5a5\uc0c1<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/blog\/canada-goose-voice-ai\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-7-crocs-\ud06c\ub85d\uc2a4-ai-\uc288\ud37c\uc5d0\uc774\uc804\ud2b8-rivet-\ub3c4\uc785\uc73c\ub85c-\ub514\uc9c0\ud138-\ub9e4\ucd9c-25-\uc99d\ub300\" class=\"wp-block-heading\">7. Crocs (\ud06c\ub85d\uc2a4) \u2014 AI \uc288\ud37c\uc5d0\uc774\uc804\ud2b8 &#8216;Rivet&#8217; \ub3c4\uc785\uc73c\ub85c \ub514\uc9c0\ud138 \ub9e4\ucd9c 25% \uc99d\ub300<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: \uc804 \uc138\uacc4 85\uac1c\uad6d \uc774\uc0c1\uc5d0\uc11c 1\uc5b5 2,900\ub9cc \uaca8\ub808\uc758 \uc2e0\ubc1c\uc744 \ud310\ub9e4\ud558\uace0 \uba40\ud2f0 \ube0c\ub79c\ub4dc(Crocs, HEYDUDE)\ub97c \uc6b4\uc601\ud568\uc5d0 \ub530\ub77c \uc1fc\ud551 \uac00\uc774\ub4dc\uc640 CS \ubb38\uc758\uac00 \ud30c\ud3b8\ud654\ub418\uc5b4 \uac1c\uc778\ud654\ub41c \ub300\ud654\ud615 \ucee4\uba38\uc2a4 \uad6c\ud604\uc5d0 \ud55c\uacc4\ub97c \uacaa\uc74c.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Commerce Cloud, Marketing Cloud, Data 360, Agentforce (\uc288\ud37c\uc5d0\uc774\uc804\ud2b8 Rivet, Agentforce Voice), ChatGPT \uc5f0\ub3d9.<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>\ub2e8\uc77c \ucc57\ubd07 \ub300\uc2e0 \uc911\uc559 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\ud130(Orchestrator)\uac00 \uc1fc\ud551 \uc5d0\uc774\uc804\ud2b8\uc640 \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8\ub97c \uc9c0\ud718\ud558\ub294 \uc288\ud37c\uc5d0\uc774\uc804\ud2b8 \uc544\ud0a4\ud14d\ucc98\ub97c 5\uac1c\uc6d4 \ub9cc\uc5d0 \uad6c\ud604\ud568.<\/li>\n\n\n\n<li>Rosetree Solutions \ubc0f Salesforce FDE \uc5f0\ud569\ud300\uacfc \ud611\ub825\ud574 Commerce Cloud \uce74\ud0c8\ub85c\uadf8 \ub370\uc774\ud130\ub97c OpenAI(ChatGPT)\uc640 \uc2e4\uc2dc\uac04 \ub3d9\uae30\ud654\ud568.<\/li>\n\n\n\n<li>MCP(Model Context Protocol) \uc624\ud508 \ud45c\uc900 \ubc0f Agentforce Testing Center\ub97c \ub3c4\uc785\ud574 \ub300\ud654 \uc2dc\ub098\ub9ac\uc624 \uc0ac\uc804 \uac80\uc99d \uccb4\uacc4\ub97c \uac16\ucda4.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: B2C Commerce \uae30\ubc18 \ub514\uc9c0\ud138 \ub9e4\ucd9c 25% \uc99d\ub300, ChatGPT\ub97c \ud1b5\ud55c \uc720\uc785 \ubc0f \uc804\ud658\uc728 \uc99d\uac00, 7\uc8fc \ub9cc\uc5d0 Agentforce Voice \uc74c\uc131 \uc9c0\uc6d0\uc73c\ub85c \uc790\uc728\ud654 \ubc94\uc704\ub97c \ud655\uc7a5\ud568.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \ub9ac\ud14c\uc77c\/\uc774\ucee4\uba38\uc2a4, Agentforce Commerce, AI \uc288\ud37c\uc5d0\uc774\uc804\ud2b8, ChatGPT \uc5f0\ub3d9, \ub9e4\ucd9c \uc99d\ub300<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/customer-stories\/crocs\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-8-cvs-health-cvs-\ud5ec\uc2a4-caremark-8-700\ub9cc-\uba85-\ud68c\uc6d0\uc758-\ub300\uae30-\uc2dc\uac04-\uc81c\ub85c\ud654-\ubc0f-\uc624\ub354-\ud2b8\ub798\ud0b9\" class=\"wp-block-heading\">8. CVS Health (CVS \ud5ec\uc2a4 &#8211; Caremark) \u2014 8,700\ub9cc \uba85 \ud68c\uc6d0\uc758 \ub300\uae30 \uc2dc\uac04 \uc81c\ub85c\ud654 \ubc0f \uc624\ub354 \ud2b8\ub798\ud0b9<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: 8,700\ub9cc \uba85\uc758 PBM \ud68c\uc6d0\uc744 \ubcf4\uc720\ud55c \uc0c1\ud669\uc5d0\uc11c \uc57d\ud488 \ubc30\uc1a1 \uc0c1\ud0dc \ubb38\uc758 \ub300\uae30 \uc9c0\uc5f0\uc774 \uae38\uc5b4\uc9c0\uace0, \uc804\ubb38 \uc57d\ud488 \ubb38\uc758 \uc2dc \uc0c1\uae09 \uc0c1\ub2f4\uc6d0 \uc5f0\uacb0\uc5d0 \ub530\ub978 \ud1b5\ud654 \ube44\uc6a9\uc774 3\ubc30 \uc0c1\uc2b9\ud568.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Agentforce, Health Cloud (Compass \uc11c\ube44\uc2a4 \ucf58\uc194), Slack (Swarm).<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>\uc6f9, \uc571, \uc804\ud654 \ucc44\ub110 \uc804\uccb4\uc5d0 \ubc30\uc1a1 \uc0c1\ud0dc \uc5d0\uc774\uc804\ud2b8\ub97c \ubc30\ud3ec\ud574 150\uac1c \uc774\uc0c1\uc758 \uc774\ud589(Fulfillment) \ud558\uc704 \uc0c1\ud0dc API\ub97c \uc2e4\uc2dc\uac04 \ubd84\uc11d\ud574 \uc989\uc2dc \ud68c\uc2e0\ud568.<\/li>\n\n\n\n<li>\uace0\ub09c\ub3c4 \uc804\ubb38 \ubb38\uc758 \ubc1c\uc0dd \uc2dc Health Cloud\uc5d0\uc11c Slack \uc2a4\uc6dc \ucc44\ub110\uc744 \uc790\ub3d9 \uc0dd\uc131\ud558\uc5ec \ub2e4\uc790\uac04 \uc804\ubb38\uac00\uac00 \uace0\uac1d \ub300\uae30 \uc5c6\uc774 \uc2e4\uc2dc\uac04 \ud611\uc5c5\ud558\uace0, \ud611\uc5c5 \uc774\ub825\uc744 Health Cloud \ucf00\uc774\uc2a4 \ubb38\uc11c\ub85c \uc790\ub3d9 \uc800\uc7a5\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: \ud68c\uc6d0\uc5d0\uac8c \ub300\uae30 \uc2dc\uac04 \uc5c6\ub294 \uc2e4\uc2dc\uac04 \ubc30\uc1a1 \uc870\ud68c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud568\uacfc \ub3d9\uc2dc\uc5d0, \uc804\ubb38\uac00 \ub2e4\uc790 \ud611\uc5c5 \uc774\ub825\uc744 \uc790\uc0b0\ud654\ud558\uc5ec \uace0\uac1d \uc9c0\uc6d0 \uc0dd\uc0b0\uc131\uc744 \ud06c\uac8c \ub192\uc784.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \ud5ec\uc2a4\ucf00\uc5b4\/\uc81c\uc57d, Health Cloud, Slack, Agentforce, \uc2e4\uc2dc\uac04 \uc624\ub354 \ud2b8\ub798\ud0b9<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/customer-stories\/cvs-health\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-9-dr-martens-\ub2e5\ud130\ub9c8\ud2f4-5-800\uac74-\uc774\uc0c1-\uc0c1\ud638\uc791\uc6a9-\uc911-50-\uc790\uc728-\ud574\uacb0-\ub2ec\uc131-\ubc0f-csat-4-5-\uc720\uc9c0\" class=\"wp-block-heading\">9. Dr. Martens (\ub2e5\ud130\ub9c8\ud2f4) \u2014 5,800\uac74 \uc774\uc0c1 \uc0c1\ud638\uc791\uc6a9 \uc911 50% \uc790\uc728 \ud574\uacb0 \ub2ec\uc131 \ubc0f CSAT 4.5 \uc720\uc9c0<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: \uc5f0\uac04 1,000\ub9cc \uaca8\ub808 \uc774\uc0c1\uc744 \ud310\ub9e4\ud558\ub294 \uae00\ub85c\ubc8c D2C \uc131\uc7a5 \uc18d\uc5d0\uc11c \ubc31\uc624\ud53c\uc2a4 \ub0b4 100\uac1c \uc774\uc0c1\uc758 \ud30c\ud3b8\ud654\ub41c \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\uacfc CS \ud22c\uc790 \ubbf8\ud761\uc73c\ub85c \uc751\ub2f5 \uc9c0\uc5f0 \ubc0f \ube0c\ub79c\ub4dc \ud3c9\ud310 \uc800\ud558 \uc6b0\ub824\uac00 \ubc1c\uc0dd\ud568.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: \uc138\uc77c\uc988\ud3ec\uc2a4 \ub2e8\uc77c \ud50c\ub7ab\ud3fc, Agentforce (OSF Digital \ud30c\ud2b8\ub108\uc2ed).<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>7\uac1c\uc6d4 \ub9cc\uc5d0 \uae00\ub85c\ubc8c \uae30\uc220 \uc2a4\ud0dd\uc744 \uc138\uc77c\uc988\ud3ec\uc2a4\ub85c \ub2e8\uc77c \ud1b5\ud569\ud568.<\/li>\n\n\n\n<li>&#8220;AI \uc5d0\uc774\uc804\ud2b8\ub294 \uc2e0\ubc1c\uc744 \uc2e0\uc9c0 \uc54a\ub294\ub2e4&#8221;\ub294 \uc0ac\ub78c \uc911\uc2ec \ube0c\ub79c\ub4dc \ucca0\ud559\uc5d0 \ub530\ub77c, \ud544\uc694\uc2dc \uc989\uc2dc \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc73c\ub85c \uc5f0\uacb0\ub418\ub294 \uc774\ud0c8 \uacbd\ub85c(Human Off-ramp)\ub97c \ud544\uc218 \uc6d0\uce59\uc73c\ub85c \uc124\uacc4\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: 5,800\uac74 \uc774\uc0c1\uc758 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \uc911 50%\uc758 \uc790\uc728 \ud574\uacb0\ub960(Containment)\uc744 \uc870\uae30\uc5d0 \ub2ec\uc131(75% \ubaa9\ud45c)\ud558\uc600\uc73c\uba70, 4.0~4.5 \uc218\uc900\uc758 \ub192\uc740 CSAT\uc744 \uc720\uc9c0\ud568. \ucd95\uc801\ub41c \ub370\uc774\ud130 \uc778\uc0ac\uc774\ud2b8\ub85c \ubc18\ud488, \ubcf4\uc99d, \ubc30\uc1a1 \uc2e4\ud328 \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654\ub85c \uc601\uc5ed\uc744 \ud655\uc7a5 \uc911\uc784.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \ud328\uc158\/\ub9ac\ud14c\uc77c, Agentforce, OSF Digital, \uc790\uc728 \ud574\uacb0\ub960 50%, Human Off-ramp<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/dreamforce_2026\/series\/global_customer_success_stories_at_dreamforce_2026\/episode\/episode-s1e9\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-10-engie-\uc5d4\uc9c0-\uc5d0\uc774\uc804\ud2f1-\ud50c\ub7ab\ud3fc\uc73c\ub85c-\uae00\ub85c\ubc8c-\uc5d0\ub108\uc9c0-\uace0\uac1d-\uc751\ub2f5-\uc790\ub3d9\ud654\" class=\"wp-block-heading\">10. ENGIE (\uc5d4\uc9c0) \u2014 \uc5d0\uc774\uc804\ud2f1 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uae00\ub85c\ubc8c \uc5d0\ub108\uc9c0 \uace0\uac1d \uc751\ub2f5 \uc790\ub3d9\ud654<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: \uae00\ub85c\ubc8c \uce5c\ud658\uacbd \uc5d0\ub108\uc9c0 \uc804\ud658 \uacfc\uc815\uc5d0\uc11c \ubcf5\uc7a1\ud55c B2B \ubc0f B2C \uc5d0\ub108\uc9c0 \uc11c\ube44\uc2a4 \uacc4\uc57d, \uccad\uad6c, \uace0\uac1d \ubb38\uc758 \uc751\ub2f5 \uc808\ucc28\ub85c \uc778\ud574 \uc751\ub2f5\uc774 \uc9c0\uc5f0\ub418\uace0 \uc6b4\uc601 \ube44\uc6a9\uc774 \uac00\uc911\ub428.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Data Cloud, Agentforce.<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>: Data Cloud \uae30\ubc18\uc758 \ud1b5\ud569 \ub370\uc774\ud130 \uc778\ud504\ub77c \uc704\uc5d0 Agentforce \uc5d0\uc774\uc804\ud2f1 \ud50c\ub7ab\ud3fc\uc744 \ubc30\ud3ec\ud558\uc5ec \uc2e4\uc2dc\uac04 \uacc4\uc57d \ubc0f \uccad\uad6c \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d \ubb38\uc758\ub97c \uc790\uc728 \ucc98\ub9ac\ud568.<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: \uc804 \uc138\uacc4 B2B\/B2C \uace0\uac1d \ubb38\uc758 \uc751\ub2f5 \ubc0f \uacc4\uc57d \ucc98\ub9ac \uc808\ucc28\ub97c \uc790\ub3d9\ud654\ud558\uc5ec \uc11c\ube44\uc2a4 \ub9cc\uc871\ub3c4\ub97c \ub300\ud3ed \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uc6b4\uc601 \ud6a8\uc728\uc744 \uadf9\ub300\ud654\ud568.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \uc5d0\ub108\uc9c0\/\uc720\ud2f8\ub9ac\ud2f0, Agentforce, Data Cloud, \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654, \uace0\uac1d \ub9cc\uc871<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/customer-stories\/engine\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-11-fisher-amp-paykel-\ud53c\uc154\uc564\ud30c\uc774\ud074-cs-\uc790\uc728-\ud574\uacb0\ub960-80-\ubc0f-\uccab-\ubc29\ubb38-\uc218\ub9ac-\uc131\uacf5\ub960-\uadf9\ub300\ud654\" class=\"wp-block-heading\">11. Fisher &amp; Paykel (\ud53c\uc154\uc564\ud30c\uc774\ud074) \u2014 CS \uc790\uc728 \ud574\uacb0\ub960 80% \ubc0f \uccab \ubc29\ubb38 \uc218\ub9ac \uc131\uacf5\ub960 \uadf9\ub300\ud654<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: 1\uc5b5 \uac74 \uc774\uc0c1\uc758 CRM \ub808\ucf54\ub4dc, 1\ub9cc \uac74\uc758 Knowledge \uae30\uc0ac, 10\ub9cc \uac74 \uc774\uc0c1\uc758 \uae30\uc220 \ub9e4\ub274\uc5bc\uc774 \ud30c\ud3b8\ud654\ub418\uc5b4 \uc815\ubcf4 \ud0d0\uc0c9 \uc9c0\uc5f0 \ubc0f \uc804\ud654 \ubb38\uc758 \ud3ed\uc8fc(60%\uac00 \ub2e8\uc21c \ubb38\uc758)\uac00 \ubc1c\uc0dd\ud568.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Service Cloud, Data 360, Agentforce (\uc6f9 \uc5d0\uc774\uc804\ud2b8, AI \uc5b4\uc2dc\uc2a4\ud134\ud2b8 &#8216;Arthur&#8217;, Field Service \ubaa8\ubc14\uc77c \uc571 AI).<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Amazon S3 \ub0b4 100GB \uc774\uc0c1\uc758 \ub9e4\ub274\uc5bc \ub370\uc774\ud130\ub97c Data 360 Zero-Copy\ub85c \uc5f0\uacb0\ud558\uace0 \ud0a4\uc6cc\ub4dc\u00b7\uc2dc\ub9e8\ud2f1\uc744 \uacb0\ud569\ud55c \ud558\uc774\ube0c\ub9ac\ub4dc RAG \ub9ac\ud2b8\ub9ac\ubc84\ub97c \uad6c\ucd95\ud568.<\/li>\n\n\n\n<li>\uc0c1\ub2f4\uc6d0 \ucf58\uc194\uc5d0 &#8216;Arthur&#8217;\ub97c \ud0d1\uc7ac\ud574 \ubd80\ud488 \ub3c4\uba74 \ubc0f \uc624\ub354 \uc694\uc57d\uc744 \uc989\uc2dc \ud68c\uc2e0\ud568.<\/li>\n\n\n\n<li>Field Service \ubaa8\ubc14\uc77c \uc571\uc5d0 \uc790\ub3d9 \uc0ac\uc804 \uc791\uc5c5 \ube0c\ub9ac\ud551(Pre-work brief) \ubc0f \uc608\uc0c1 \uace0\uc7a5 \ubd80\ud488 \ucd94\ucc9c \uae30\ub2a5\uc744 \uc801\uc6a9\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: \uc6f9 \uace0\uac1d \ubb38\uc758\uc758 ~80% \uc790\uc728 \ud574\uacb0, \uae30\uc0ac \ubc29\ubb38 \uc5c6\ub294 \uc628\ub77c\uc778 \uc608\uc57d \uc644\ub8cc\uc728 45% \ub2ec\uc131, \uc0c1\ub2f4\uc6d0 \uae0d\uc815 \ud53c\ub4dc\ubc31 75% \ub2ec\uc131, \ud604\uc7a5 \uae30\uc0ac\uc758 \uccab \ubc29\ubb38 \uc218\ub9ac(First-time fix) \uc131\uacf5\ub960\uc744 \ud06c\uac8c \ub192\uc774\uace0 \uc7ac\uc218\ub9ac \ube44\uc728\uc744 \ub0ae\ucda4.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \uac00\uc804\/\uc81c\uc870, Field Service, Service Cloud, Data 360, \uccab \ubc29\ubb38 \uc218\ub9ac\uc728<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/customer-stories\/fisher-and-paykel\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-12-formula-1-\ud3ec\ubbac\ub7ec-1-\uc751\ub2f5-\uc2dc\uac04-50-\ub2e8\ucd95-\ubc0f-\ub9c8\ucf00\ud305-\ud074\ub9ad\ub960-ctr-22-\uc81c\uace0\" class=\"wp-block-heading\">12. Formula 1\u00ae (\ud3ec\ubbac\ub7ec 1) \u2014 \uc751\ub2f5 \uc2dc\uac04 50% \ub2e8\ucd95 \ubc0f \ub9c8\ucf00\ud305 \ud074\ub9ad\ub960(CTR) 22% \uc81c\uace0<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: 8\uc5b5 3,100\ub9cc \uae00\ub85c\ubc8c \ud32c\uc758 \ub370\uc774\ud130 \ud30c\ud3b8\ud654, 2026 \ubcf5\uc7a1\ud55c \uae30\uc220 \uaddc\uc815 \uac1c\uc815\uc5d0 \ub530\ub978 \ud32c\ub4e4\uc758 \uc774\ud574 \ubd80\uc871, \uacbd\uae30 \ub2f9\uc77c \ud3ed\uc8fc\ud558\ub294 CS \uc751\ub2f5 \ubcd1\ubaa9 \ud604\uc0c1 \uac00\uc911.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Data 360, Service Cloud, Marketing Cloud, Agentforce (\uae30\uc220 \uaddc\uc815 \ud574\uc124 \uc5d0\uc774\uc804\ud2b8 &#8216;Tech Director&#8217;), 1440 Inc \ub2e4\uad6d\uc5b4 \uc5f0\ub3d9.<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>AWS \uae30\ubc18 \ud32c \ub370\uc774\ud130\ub97c Data 360 Zero-Copy\ub85c 4\uac1c\uc6d4 \ub9cc\uc5d0 \ud1b5\ud569\ud558\uace0, 6\uc8fc \ub9cc\uc5d0 \uaddc\uc815 \ud574\uc124 \uc5d0\uc774\uc804\ud2b8 &#8216;Tech Director&#8217;\ub97c \uad6c\ucd95\ud568.<\/li>\n\n\n\n<li>1440, Inc. \ud30c\ud2b8\ub108 \uc5f0\ub3d9\uc73c\ub85c 6\uac1c \uad6d\uc5b4 \uc790\ub3d9 \ubc88\uc5ed CS \uc624\ud37c\ub808\uc774\uc158\uc744 \uac00\ub3d9\ud568.<\/li>\n\n\n\n<li>Einstein Send Time Optimization\uc744 \ud1b5\ud574 \ud478\uc2dc \uc54c\ub9bc \uc218\uc2e0 \uc2dc\uac04\uc744 60\ucd08 \ubbf8\ub9cc\uc73c\ub85c \ub2e8\ucd95\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: \uac1c\ub9c9\uc804 \ub2f9\uc77c &#8216;Tech Director&#8217; \uc0c1\ud638\uc791\uc6a9 6,000\uac74 \uc774\uc0c1 \uc790\uc728 \ucc98\ub9ac. \uacbd\uae30 \ub2f9\uc77c CS \uc751\ub2f5 \uc2dc\uac04 50% \ub2e8\ucd95(\uccab \ud1b5\ud654 \ud574\uacb0\ub960 89%, \uc804\ud654 \ucc98\ub9ac\uc2dc\uac04 -42%, CSAT 94%), \ub9c8\ucf00\ud305 \ud074\ub9ad\ub960(CTR) 22% \uc81c\uace0, AWS \uc2e0\uaddc \ub370\uc774\ud130 \ud65c\uc131\ud654 \uae30\uac04\uc744 8\uc8fc\uc5d0\uc11c 2\uc77c\ub85c \ub2e8\ucd95\ud568.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \uc2a4\ud3ec\uce20\/\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8, Data 360, Agentforce, Service Cloud, \ub9c8\ucf00\ud305 \ud6a8\uc728\ud654<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/customer-stories\/formula-one\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-13-indeed-\uc778\ub514\ub4dc-24-7-ai-\uc628\ubcf4\ub529\uc73c\ub85c-\ucc44\uc6a9-\uc18c\uc694-\uc2dc\uac04-50-\ub2e8\ucd95-\uac00\uc18d\ud654\" class=\"wp-block-heading\">13. Indeed (\uc778\ub514\ub4dc) \u2014 24\/7 AI \uc628\ubcf4\ub529\uc73c\ub85c \ucc44\uc6a9 \uc18c\uc694 \uc2dc\uac04 50% \ub2e8\ucd95 \uac00\uc18d\ud654<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: 350\ub9cc \uace0\uc6a9\uc8fc \uc628\ubcf4\ub529 \uc2dc \uc81c\ucd9c \uc11c\ub958\uc758 \uc774\ubbf8\uc9c0 \ubd88\ub7c9 \ubc0f \ub204\ub77d\uc73c\ub85c \uc218\uc791\uc5c5 \uac80\uc99d \uc9c0\uc5f0\uc774 \ubc1c\uc0dd\ud558\uace0, 3\uc5b5 \uac74 \uc774\uc0c1\uc758 \uc5f0\uac04 \uc774\uba54\uc77c \ubc1c\uc1a1 \uc2dc \ub370\uc774\ud130 \uc0ac\uc77c\ub85c\ub85c \ub2e8\ubc29\ud5a5 \uc77c\ubc29\ud5a5 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc5d0 \uba38\ubb34\ub984.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Agentforce, Data 360, MuleSoft, Marketing Cloud Next, Tableau \/ Tableau Next.<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>MuleSoft\ub97c \ud1b5\ud574 Workday \ub4f1 \uc678\ubd80 \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\uc744 Data 360\uacfc \uc2e4\uc2dc\uac04 \uc5f0\ub3d9\ud558\uace0 24\/7 \uc790\uc728 \uc11c\ub958 \uac80\uc99d \uc5d0\uc774\uc804\ud2b8\ub97c \uac00\ub3d9\ud568.<\/li>\n\n\n\n<li>Marketing Cloud Next\ub97c \ud1b5\ud574 \uc815\uc801 \uc774\uba54\uc77c\uc744 \uc2e4\uc2dc\uac04 \uc9c8\uc758\uc751\ub2f5 \ubc0f \ubbf8\ud305 \uc608\uc57d\uc774 \uac00\ub2a5\ud55c \uc591\ubc29\ud5a5 \ub300\ud654\ud615 \ub9c8\ucf00\ud305\uc73c\ub85c \uc804\ud658\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: \uace0\uc6a9\uc8fc\uc758 \uc628\ubcf4\ub529 \uac80\uc99d \uc774\uc288\ub97c 24\/7 \uc790\uc728 \ucc98\ub9ac\ud574 \uc2e0\uaddc \uad6c\uc778 \uacf5\uace0 \ub4f1\ub85d \uc18d\ub3c4\ub97c \uac00\uc18d\ud654\ud558\uace0, \uad6c\uc9c1\uc790\uc758 \ucc44\uc6a9 \uc18c\uc694 \uc2dc\uac04\uc744 50% \ub2e8\ucd95\uc2dc\ud0a4\ub294 \uc804\uc0ac\uc801 \ubaa9\ud45c\ub97c \ud5a5\ud574 \ub098\uc544\uac10.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: HR\/\ucc44\uc6a9, Agentforce, Data 360, MuleSoft, \uc628\ubcf4\ub529 \uc790\ub3d9\ud654<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/kr\/customer-stories\/indeed\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-14-live-nation-\ub77c\uc774\ube0c-\ub124\uc774\uc158-120\uac1c-\uacf5\uc5f0\uc7a5-96-\uc790\uc728-\uc751\ub2f5-\ubc0f-37-000\uac74-\ud32c-\uc0c1\ud638\uc791\uc6a9\" class=\"wp-block-heading\">14. Live Nation (\ub77c\uc774\ube0c \ub124\uc774\uc158) \u2014 120\uac1c \uacf5\uc5f0\uc7a5 96% \uc790\uc728 \uc751\ub2f5 \ubc0f 37,000\uac74 \ud32c \uc0c1\ud638\uc791\uc6a9<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: \uc5f0\uac04 5\ub9cc \uac74 \uc774\uc0c1\uc758 \ub77c\uc774\ube0c \ubb34\ub300 \ubc0f 1\uc5b5 5,900\ub9cc \uba85\uc758 \ud32c\uc744 \uad00\ub9ac\ud558\uba74\uc11c 120\uac1c \uae00\ub85c\ubc8c \uacf5\uc5f0\uc7a5\ubcc4\ub85c \ud3ed\uc8fc\ud558\ub294 \ud604\uc7a5 \ubb38\uc758(\uc8fc\ucc28, \uac8c\uc774\ud2b8 \uc785\uc7a5 \uc2dc\uac04 \ub4f1) \ub300\uc751 \ubd80\ub2f4\uacfc \uc2a4\ud0dc\ud504 \uc5c5\ubb34 \uacfc\uc911\uc774 \ubc1c\uc0dd\ud568.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Agentforce (&#8216;Venue Agent&#8217;, \ud398\uc2a4\ud2f0\ubc8c \uc571 \uc5d0\uc774\uc804\ud2b8 &#8216;Melody&#8217;), Slack.<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>1\uac1c\uc758 \uc911\uc559 \uc5d0\uc774\uc804\ud2b8 \uc544\ud0a4\ud14d\ucc98\uac00 120\uac1c \uacf5\uc5f0\uc7a5 \uc6f9\uc0ac\uc774\ud2b8\ub85c \uc9c0\ub2a5\uc744 \ubd84\uc0b0 \uc804\ub2ec\ud558\ub294 \uad6c\uc870\ub97c \uc124\uacc4\ud568.<\/li>\n\n\n\n<li>\ubbf8\ud574\uacb0 \uace0\ub09c\ub3c4 \ubb38\uc758\ub294 Slack\uc744 \ud1b5\ud574 \ud32c \uc5d4\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud300\uc73c\ub85c \uc989\uc2dc \uc2a4\uc6dc(Swarm) \ub77c\uc6b0\ud305\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: 120\uac1c \uacf5\uc5f0\uc7a5 \uc6f9\uc0ac\uc774\ud2b8 \ubb38\uc758\uc758 96%\ub97c AI \uc790\uc728 \uc751\ub2f5 \uccb4\uacc4\ub85c \ucc98\ub9ac\ud568. \ubcf4\ud2c0\ub77d(BottleRock) \ud398\uc2a4\ud2f0\ubc8c \uae30\uac04 12\uc77c \ub3d9\uc548 AI \uc5d0\uc774\uc804\ud2b8 &#8216;Melody&#8217;\uac00 1\ub9cc 7,000\uac1c\uc758 \uace0\uc720 \uc138\uc158\uc5d0\uc11c 3\ub9cc 7,000\uac74 \uc774\uc0c1\uc758 \ud32c \uc0c1\ud638\uc791\uc6a9\uc744 \uc131\uacf5\uc801\uc73c\ub85c \uc644\uacb0\ud568.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \uc5d4\ud130\ud14c\uc778\uba3c\ud2b8\/\uacf5\uc5f0, Agentforce, Venue Agent, \ud32c \uc9c0\uc6d0 \uc790\ub3d9\ud654, \ud398\uc2a4\ud2f0\ubc8c AI<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/customer-stories\/live-nation\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-15-l-oreal-\ub85c\ub808\uc54c-\ucf00\uc774\uc2a4-\ucc98\ub9ac-\uc2dc\uac04-64-\ub2e8\ucd95-\ubc0f-\ud504\ub85c\ubaa8\uc158-\ucf54\ub4dc-\ubc1c\uae09-90-\uac00\uc18d\" class=\"wp-block-heading\">15. L\u2019Or\u00e9al (\ub85c\ub808\uc54c) \u2014 \ucf00\uc774\uc2a4 \ucc98\ub9ac \uc2dc\uac04 64% \ub2e8\ucd95 \ubc0f \ud504\ub85c\ubaa8\uc158 \ucf54\ub4dc \ubc1c\uae09 90% \uac00\uc18d<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: 40\uac1c \ube0c\ub79c\ub4dc \uc6b4\uc601 \uc911 \ud504\ub85c\ubaa8\uc158 \ucf54\ub4dc 1\uac1c \ubc1c\uae09\uc5d0 15\uac1c \ud654\uba74 \uc774\ub3d9\uacfc 10\ubd84\uc758 \uc218\uc791\uc5c5\uc774 \uc18c\uc694\ub418\ub294 \ub4f1 \uc0c1\ub2f4\uc6d0 \uc6cc\ud06c\ud50c\ub85c \ubcd1\ubaa9 \ud604\uc0c1 \uc2ec\ud654.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Service Cloud, Data 360, Agentforce (\uc0c1\ub2f4\uc6d0 \uc870\ub825 \uc5d0\uc774\uc804\ud2b8, \uc8fc\ubb38 \uc0c1\ud0dc \uc5d0\uc774\uc804\ud2b8, AirLight Pro \uae30\uc220 \uc5d0\uc774\uc804\ud2b8).<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Service Console \ub0b4\uc5d0 AI\ub97c \ub0b4\uc7ac\ud654\ud574 \ucf00\uc774\uc2a4 \uc694\uc57d, \ube0c\ub79c\ub4dc\ubcc4 \uc774\uba54\uc77c \ucd08\uc548 \uc791\uc131, \uc778\ud150\ud2b8 \uc790\ub3d9 \uac80\uc99d\uc744 \uc218\ud589\ud568.<\/li>\n\n\n\n<li>SAP S\/4HANA \uc624\ub354 \ub370\uc774\ud130\uc640 CRM \ub370\uc774\ud130\ub97c Data 360\uc73c\ub85c \uc77c\uc6d0\ud654\ud568.<\/li>\n\n\n\n<li>\uce90\ub098\ub2e4 1\uac1c \ube0c\ub79c\ub4dc \uc2dc\ubc94 \ud6c4 \ubd81\ubbf8 25\uac1c \ube0c\ub79c\ub4dc\ub85c \uac00\uc18d \ud655\uc7a5\ud568.<\/li>\n\n\n\n<li>AirLight Pro \uae30\uc220 \uc9c0\uc6d0\uc758 \uacbd\uc6b0 542\uac1c \ub808\ucf54\ub4dc\uc758 \uc218\uc791\uc5c5 \ud2b8\ub7ec\ube14\uc288\ud305 \ud2b8\ub9ac\ub97c 25\uac1c \ub808\ucf54\ub4dc\uc758 Salesforce Custom Object \uc758\uc0ac\uacb0\uc815 \ud14c\uc774\ube14\ub85c \uc7ac\uad6c\uc131\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: \uc0c1\ub2f4\uc6d0 \ud3c9\uade0 \ucf00\uc774\uc2a4 \ucc98\ub9ac \uc2dc\uac04\uc744 64% \ub2e8\ucd95(7\ubd84\u21922.5\ubd84)\ud558\uace0 \ud504\ub85c\ubaa8\uc158 \ucf54\ub4dc \ubc1c\uae09 \uc2dc\uac04\uc744 90% \ub2e8\ucd95(10\ubd84\u21921\ubd84)\ud558\uc600\uc73c\uba70, \uc790\uaca9 \uc0c1\ub2f4\uc6d0 \ucc44\ud0dd\ub960 100%\ub97c \ub2ec\uc131\ud568.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \uc18c\ube44\uc7ac\/\ubdf0\ud2f0, Service Cloud, Data 360, \uc0c1\ub2f4\uc6d0 \uc99d\uac15, \ucc98\ub9ac \uc2dc\uac04 \ub2e8\ucd95<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/customer-stories\/loreal\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-16-nestle-\ub124\uc2ac\ub808-\ub2e8-2\uc8fc-\ub9cc\uc5d0-\uae00\ub85c\ubc8c-\uc2dc\uc7a5-\ubc30\ud3ec-\uac00\ub2a5\ud55c-24-7-\ub300\ud654\ud615-\ucee4\uba38\uc2a4\" class=\"wp-block-heading\">16. Nestl\u00e9 (\ub124\uc2ac\ub808) \u2014 \ub2e8 2\uc8fc \ub9cc\uc5d0 \uae00\ub85c\ubc8c \uc2dc\uc7a5 \ubc30\ud3ec \uac00\ub2a5\ud55c 24\/7 \ub300\ud654\ud615 \ucee4\uba38\uc2a4<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: 2,000\uc5ec \uac1c \uae00\ub85c\ubc8c \ube0c\ub79c\ub4dc(KitKat, Nespresso, Purina \ub4f1) \uc804\ubc18\uc5d0\uc11c \uc18c\ube44\uc790 \ub514\uc9c0\ud138 \uc811\uc810 \ub2e4\ubcc0\ud654\uc5d0 \ubc1c\ub9de\ucd94\uc5b4 180\uac1c\uad6d \uc2dc\uc7a5\uc5d0 \uc2e0\uc18d\ud558\uace0 \uac1c\uc778\ud654\ub41c 24\/7 \ub300\ud654\ud615 \uc1fc\ud551 \ubc0f CS \uacbd\ud5d8\uc744 \ud655\uc7a5\ud574\uc57c \ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uac00\uc911.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Agentforce Marketing, Agentforce Voice.<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>B2B \ubc0f B2C \uace0\uac1d \uc811\uc810\uc744 24\/7 \ub300\ud654\ud615 AI \uc9c0\uc6d0 \uccb4\uacc4\ub85c \uc804\ud658\ud558\uace0, \uc74c\uc131(Voice) \ucc44\ub110\uc744 \ud1b5\ud574 \uc2e4\uc2dc\uac04 \uc8fc\ubb38 \ubc30\uc1a1 \uc0c1\ud0dc \ubc0f \uace0\uac1d \uad00\uacc4 \uad00\ub9ac\ub97c \uc790\uc728 \ucc98\ub9ac\ud568.<\/li>\n\n\n\n<li>\uae00\ub85c\ubc8c \uc2dc\uc7a5\uc5d0 \uc7ac\uc0ac\uc6a9 \uac00\ub2a5\ud55c \ubaa8\ub4c8\ud615 \uc5d0\uc774\uc804\ud2b8 \ubc30\ud3ec \uc778\ud504\ub77c\ub97c \uad6c\ucd95\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: 24\/7 \uc2e4\uc2dc\uac04 \uc8fc\ubb38 \uc870\ud68c \ubc0f \uac1c\uc778\ud654 \ucd94\ucc9c\uc744 \uc81c\uacf5\ud568\uacfc \ub3d9\uc2dc\uc5d0, \ub2e8 2\uc8fc \ub9cc\uc5d0 \uc2e0\uaddc \uad6d\uac00\/\uc2dc\uc7a5\uc5d0 Agentforce\ub97c \ubc30\ud3ec\ud560 \uc218 \uc788\ub294 \uae00\ub85c\ubc8c \ud655\uc7a5 \uc778\ud504\ub77c\ub97c \uc644\uc131\ud568.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \uc18c\ube44\uc7ac\/\uc2dd\uc74c\ub8cc, Agentforce Voice, \ub300\ud654\ud615 \ucee4\uba38\uc2a4, \uae00\ub85c\ubc8c \uc2e0\uc18d \ubc30\ud3ec<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.youtube.com\/watch?v=OpzKHIi0krc&amp;list=PLNLR9nrXIgy4&amp;index=5\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-17-siemens-\uc9c0\uba58\uc2a4-1-400-000\uba85-\uc720\uc800-\ud50c\ub7ab\ud3fc-\uad6c\ucd95-\ubc0f-\ub9ac\ub4dc-\uc751\ub2f5-\uc2dc\uac04-\ub2e8\ucd95\" class=\"wp-block-heading\">17. SIEMENS (\uc9c0\uba58\uc2a4) \u2014 1,400,000\uba85 \uc720\uc800 \ud50c\ub7ab\ud3fc \uad6c\ucd95 \ubc0f \ub9ac\ub4dc \uc751\ub2f5 \uc2dc\uac04 \ub2e8\ucd95<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: 132\uac1c\uad6d\uc5d0\uc11c \uc6d4 \uc218\ucc9c \uac74\uc529 \uc720\uc785\ub418\ub294 B2B \uc778\ubc14\uc6b4\ub4dc \ub9ac\ub4dc\uc758 \uac80\uc99d \ubc0f \ub2f4\ub2f9\uc790 \ud560\ub2f9\uc5d0 \uba70\uce60\uc774 \uc18c\uc694\ub418\uc5b4 \uc601\uc5c5 \uae30\ud68c \uc190\uc2e4 \ubc1c\uc0dd.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Commerce Cloud, Data 360, Agentforce.<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>&#8216;SiePortal&#8217; \uc0b0\uc5c5 \uace0\uac1d \ub514\uc9c0\ud138 \ud50c\ub7ab\ud3fc\uc744 \uad6c\ucd95\ud574 \uc81c\ud488 \ud0d0\uc0c9\ubd80\ud130 \uacac\uc801, \uad6c\ub9e4, \uc6b4\uc601 \uc9c0\uc6d0\uae4c\uc9c0 \uc140\ud504\uc11c\ube44\uc2a4\ud654\ud568.<\/li>\n\n\n\n<li>132\uac1c\uad6d\uc5d0\uc11c \uc6d4 2,500\uac74\uc758 \uc778\ubc14\uc6b4\ub4dc \ub9ac\ub4dc\ub97c \uc790\uc728 \uac80\uc99d\ud558\ub294 \uc601\uc5c5 \uc5d0\uc774\uc804\ud2b8 2\uc885\uc744 \ubc30\uce58\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: 140\ub9cc \uba85\uc758 \ub4f1\ub85d \uc720\uc800\uc5d0\uac8c \uc140\ud504\uc11c\ube44\uc2a4 \uad6c\ub9e4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0, B2B \uc778\ubc14\uc6b4\ub4dc \ub9ac\ub4dc \uc751\ub2f5 \uc2dc\uac04\uc744 \uba70\uce60\uc5d0\uc11c \ub2e8 \uba87 \ubd84\uc73c\ub85c \ud68d\uae30\uc801\uc73c\ub85c \ub2e8\ucd95\uc2dc\ud0b4.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \uc0b0\uc5c5\/\uc81c\uc870, Commerce Cloud, Data 360, Agentforce, \ub9ac\ub4dc \uac80\uc99d \uc790\ub3d9\ud654<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/customer-stories\/siemens\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-18-southwest-airlines-\uc0ac\uc6b0\uc2a4\uc6e8\uc2a4\ud2b8-\ud56d\uacf5-73-000\uba85-\uc784\uc9c1\uc6d0-\ud1b5\ud569-crm-\ubc0f-24-7-\uc140\ud504\uc11c\ube44\uc2a4\" class=\"wp-block-heading\">18. Southwest Airlines (\uc0ac\uc6b0\uc2a4\uc6e8\uc2a4\ud2b8 \ud56d\uacf5) \u2014 73,000\uba85 \uc784\uc9c1\uc6d0 \ud1b5\ud569 CRM \ubc0f 24\/7 \uc140\ud504\uc11c\ube44\uc2a4<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: \ud30c\ud3b8\ud654\ub41c \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc778\ud574 \uace0\uac1d \ubb38\uc758 \ub300\uae30 \uc9c0\uc5f0\uc774 \ubc1c\uc0dd\ud558\uace0, 7\ub9cc 3\ucc9c \uba85\uc758 \uc784\uc9c1\uc6d0\uc774 \ub2e8\uc77c\ud654\ub41c \uace0\uac1d \uc608\uc57d\u00b7\uc6b4\ud56d \ub370\uc774\ud130\uc5d0 \uc811\uadfc\ud558\uae30 \uc5b4\ub824\uc6e0\ub358 \uacfc\uc81c \uc874\uc7ac.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Service Cloud, Agentforce.<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>\uc608\uc57d, \ub85c\uc5f4\ud2f0, \uc6b4\ud56d \ub370\uc774\ud130\ub97c \ub2e8\uc77c CRM \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc77c\uc6d0\ud654\ud568.<\/li>\n\n\n\n<li>\uace0\uac1d\uc6a9 \ud5ec\ud504\uc13c\ud130\uc5d0 24\/7 AI \uc140\ud504\uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8\ub97c \ub0b4\uc7ac\ud654\ud574 \ud56d\uacf5\uad8c \ubcc0\uacbd \ubc0f FAQ\ub97c \uc790\uc728 \ucc98\ub9ac\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: \ud56d\uacf5\uad8c \ubcc0\uacbd \ubc0f FAQ \ubb38\uc758\uc758 24\/7 \uc790\uc728 \uc548\ub0b4\ub97c \uc2e4\ud604\ud558\uace0, \uc784\uc9c1\uc6d0\uc774 \ub2e8\uc77c \ud654\uba74\uc5d0\uc11c \ube60\ub974\uace0 \ub530\ub73b\ud55c \ucd5c\uc0c1\uc758 \ub300\uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uae30\ubc18\uc744 \ud655\ub9bd\ud568.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \ud56d\uacf5\/\uc6b4\uc1a1, Service Cloud, Agentforce, 24\/7 \uc140\ud504\uc11c\ube44\uc2a4, \uace0\uac1d \uacbd\ud5d8<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/customer-stories\/southwest-airlines\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-19-under-armour-\uc5b8\ub354\uc544\uba38-\uacb0\uc81c-\uc2dc\uac04-12-\ub2e8\ucd95-\ubc0f-\ud558\ub4dc\uc6e8\uc5b4-\uc9c0\uc6d0-\ube44\uc6a9-50-\uc808\uac10\" class=\"wp-block-heading\">19. Under Armour (\uc5b8\ub354\uc544\uba38) \u2014 \uacb0\uc81c \uc2dc\uac04 12% \ub2e8\ucd95 \ubc0f \ud558\ub4dc\uc6e8\uc5b4 \uc9c0\uc6d0 \ube44\uc6a9 50% \uc808\uac10<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: \ud53c\ud06c \ud0c0\uc784 \ub9e4\uc7a5 \uacb0\uc81c \uc815\uccb4, \uc2e0\uaddc \ub9e4\uc7a5 POS \uc138\ud305 \uc9c0\uc5f0(1.5\uc77c \uc18c\uc694), \ub9e4\uc7a5 \uc11c\ubc84 \uc720\uc9c0\uc5d0 \ub530\ub978 \uacfc\ub2e4\ud55c IT \ud558\ub4dc\uc6e8\uc5b4 \uc9c0\uc6d0 \ube44\uc6a9 \ubb38\uc81c \uc9c1\uba74.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Salesforce POS (\uacbd\ub7c9\ud654\ub41c iPad \uae30\ubc18), Marketing Cloud.<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>\ubc31\uc624\ud53c\uc2a4 \ub9e4\uc7a5 \uc11c\ubc84\ub97c \uc81c\uac70\ud558\uace0 \uacbd\ub7c9\ud654\ub41c iPad \uc804\uc6a9 POS\ub97c \ubc30\ud3ec\ud568.<\/li>\n\n\n\n<li>\ub514\ubc14\uc774\uc2a4\ub2f9 20\ubd84 \ud504\ub85c\ube44\uc800\ub2dd \uccb4\uacc4 \ubc0f BORIS(\ub9e4\uc7a5 \ubc18\ud488) \uc634\ub2c8\ucc44\ub110 \uc5f0\ub3d9\uc744 \uc644\uc131\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: \ub9e4\uc7a5 \uacb0\uc81c \ucc98\ub9ac \uc2dc\uac04\uc744 12% \ub2e8\ucd95\ud558\uace0 IT \ud558\ub4dc\uc6e8\uc5b4 \uc9c0\uc6d0 \ube44\uc6a9\uc744 50% \uc808\uac10\ud568. \uc2e0\uaddc \ub9e4\uc7a5 POS \uc138\ud305 \uc2dc\uac04\uc744 1.5\uc77c\uc5d0\uc11c 2\uc2dc\uac04 \ubbf8\ub9cc(\ucea0\ud37c\uc2a4 \ub9e4\uc7a5 \uae30\uc900)\uc73c\ub85c \ub2e8\ucd95\ud558\uc600\uc73c\uba70, \ub370\uc774\ud130 \ubcf5\uc81c \uc624\ub958 \ubc0f \uac70\ub798 \ub204\ub77d \uc81c\ub85c\ud654\ub97c \ub2ec\uc131\ud568.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \ub9ac\ud14c\uc77c\/\uc2a4\ud3ec\uce20, Salesforce POS, \uc634\ub2c8\ucc44\ub110, \ub9e4\uc7a5 \uc138\ud305 \uac00\uc18d\ud654, \uacb0\uc81c \uc2dc\uac04 \ub2e8\ucd95<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/customer-stories\/under-armour\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-20-vivint-\ube44\ube48\ud2b8-cs-\uc790\uc728-\ud574\uacb0\ub960-20-\ub2ec\uc131-\ubc0f-\ucc44\ud305-\ubcfc\ub968-28-\uc99d\uac00\" class=\"wp-block-heading\">20. Vivint (\ube44\ube48\ud2b8) \u2014 CS \uc790\uc728 \ud574\uacb0\ub960 20% \ub2ec\uc131 \ubc0f \ucc44\ud305 \ubcfc\ub968 28% \uc99d\uac00<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub3c4\uc785 \ubc30\uacbd<\/strong>: 200\ub9cc \uc2a4\ub9c8\ud2b8\ud648 \uac00\uc785\uc790(\uac00\uad6c\ub2f9 \ud3c9\uade0 14\uac1c \uae30\uae30 \ubcf4\uc720) \ud658\uacbd\uc5d0\uc11c \uc804\ud654 \uc9c0\uc6d0 \ube44\uc728\uc774 80%\uc5d0 \ub2ec\ud574 \ubb38\uc758 \ud3ed\uc8fc \ubc0f \uc6b4\uc601 \ube44\uc6a9 \uc0c1\uc2b9 \ud55c\uacc4 \ubd09\ucc29.<\/li>\n\n\n\n<li><strong>\ub3c4\uc785 \uc194\ub8e8\uc158<\/strong>: Service Cloud, Data 360, Agentforce (AI \uc5d0\uc774\uc804\ud2b8 &#8216;AVA&#8217;, Agentforce Voice).<\/li>\n\n\n\n<li><strong>\ucd94\uc9c4 \uc804\ub7b5<\/strong>:\n<ul class=\"wp-block-list\">\n<li>NeuraFlash \ubc0f FDE \ud300\uacfc \ud611\ub825\ud558\uc5ec 1,000\uac1c \uc774\uc0c1\uc758 Knowledge \uae30\uc0ac, Service Cloud \ub370\uc774\ud130, \uc2e4\uc2dc\uac04 IoT \uae30\uae30 \ud154\ub808\uba54\ud2b8\ub9ac API, IFS \ud0c0\uc0ac \uc2a4\ucf00\uc904\ub9c1 \uc2dc\uc2a4\ud15c\uc744 \uc5f0\ub3d9\ud55c \uc5d0\uc774\uc804\ud2b8 &#8216;AVA&#8217;\ub97c \uac00\ub3d9\ud568.<\/li>\n\n\n\n<li>\ucc44\ud305\uc5d0\uc11c \uac80\uc99d\ub41c Flow \ub85c\uc9c1 \ubc0f Apex \ucf54\ub4dc\ub97c \uc7ac\ud574\uc11d \uc5c6\uc774 Agentforce Voice\ub85c \uc9c1\uc811 \uc804\ud658 \uc801\uc6a9\ud568.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\uc8fc\uc694 \uc131\uacfc<\/strong>: \uacb0\uc81c, \uae30\uc0ac \ubc29\ubb38 \uc608\uc57d, \ubc30\uc1a1 \ucd94\uc801, \ubb38\uc81c \ud574\uacb0 \ubb38\uc758\uc758 20%\ub97c \uc790\uc728 \ucc98\ub9ac\ud558\uace0 \ucc44\ud305 \ucc44\ub110 28% \uc131\uc7a5\uc744 \ub2ec\uc131\ud558\uc600\uc73c\uba70, \uc5f0\uac04 \uc218\ubc31\ub9cc \ub2ec\ub7ec\uc758 \uc11c\ube44\uc2a4 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud568.<\/li>\n\n\n\n<li><strong>\ud575\uc2ec \ud0a4\uc6cc\ub4dc<\/strong>: \uc2a4\ub9c8\ud2b8\ud648\/\ubcf4\uc548, Service Cloud, Agentforce Voice, \uc790\uc728 \ud574\uacb0\ub960, \uc74c\uc131 AI \uc5d0\uc774\uc804\ud2b8<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/www.salesforce.com\/customer-stories\/vivint\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/customer-stories\/the-adecco-group\/\">\uc0ac\ub840 \uc790\uc138\ud788 \ud655\uc778\ud558\ub7ec \uac00\uae30<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-faq\">FAQ<\/h2>\n\n\n<div class=\"accordion \">\n\t\n\n<button class=\"accordion-header\" type=\"button\">Q1. Agentforce\uc640 \uae30\uc874 \ucc57\ubd07(Rule-based\/LLM Wrapper)\uc758 \ucc28\uc774\uc810\uc740 \ubb34\uc5c7\uc778\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\uae30\uc874 \ucc57\ubd07\uc740 \uc0ac\uc804 \uc815\uc758\ub41c \uc2dc\ub098\ub9ac\uc624\ub098 \ub2e8\uc21c \uc9c0\uc2dd \uac80\uc0c9(RAG)\uc744 \ud1b5\ud55c \ud14d\uc2a4\ud2b8 \uc0dd\uc131\uc5d0 \uba38\ubb3c\ub800\uc2b5\ub2c8\ub2e4. \ubc18\uba74 <strong>Agentforce<\/strong>\ub294 Atlas \ucd94\ub860 \uc5d4\uc9c4(Reasoning Engine)\uc744 \uae30\ubc18\uc73c\ub85c \ubaa9\ud45c\ub97c \uc774\ud574\ud558\uace0, \ube44\uc988\ub2c8\uc2a4 \ub8f0\uacfc \uac00\ub4dc\ub808\uc77c \ub0b4\uc5d0\uc11c \uacc4\ud68d\uc744 \uc218\ub9bd\ud55c \ub4a4, Data Cloud \ubc0f \ubc31\uc5d4\ub4dc API\ub97c \uc9c1\uc811 \ud638\ucd9c\ud574 <strong>\uc2e4\uc81c \uc5c5\ubb34(\uc608\uc57d \ubcc0\uacbd, \ud658\ubd88, \ub51c \ucf54\uce6d, \uc774\uba54\uc77c \ubc1c\uc1a1 \ub4f1)\ub97c \uc790\uc728\uc801\uc73c\ub85c \uc644\uacb0<\/strong>\ud569\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">Q2. \uc5d0\uc774\uc804\ud2f1 \uc5d4\ud130\ud504\ub77c\uc774\uc988(Agentic Enterprise) \ub3c4\uc785 \uc2dc Data Cloud\uac00 \ud544\uc218\uc801\uc778 \uc774\uc720\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">AI \uc5d0\uc774\uc804\ud2b8\uac00 \uc798\ubabb\ub41c \ud310\ub2e8(\ud658\uac01 \ud604\uc0c1)\uc744 \ud558\uc9c0 \uc54a\uace0 \uc815\ud655\ud55c \uc870\uce58\ub97c \ucde8\ud558\ub824\uba74 \uace0\uac1d\uc758 \uc2e4\uc2dc\uac04 \ud589\ub3d9, \uacfc\uac70 \uad6c\ub9e4 \uc774\ub825, ERP\/CRM\uc5d0 \ubd84\uc0b0\ub41c \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ub370\uc774\ud130\uac00 \ud558\ub098\ub85c \uc815\uc81c\ub418\uc5b4 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4 Data Cloud(Data 360)\ub294 \ube44\uc815\ud615 \ubc0f \uc815\ud615 \ub370\uc774\ud130\ub97c \uc2e4\uc2dc\uac04 \uc81c\ub85c \uce74\ud53c(Zero Copy) \ubc29\uc2dd\uc73c\ub85c \uc5f0\ub3d9\ud558\uc5ec AI \uc5d0\uc774\uc804\ud2b8\uc5d0 \uac00\uc7a5 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ub2e8\uc77c \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">Q3. B2B \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uae30\uc5c5\uc774 \uac00\uc7a5 \uba3c\uc800 \ucc29\uc218\ud574\uc57c \ud560 AI \uc5d0\uc774\uc804\ud2b8 \uc601\uc5ed\uc740 \uc5b4\ub514\uc778\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\uc131\uacf5\uc801\uc778 20\uac1c \uae30\uc5c5\uc758 \uacf5\ud1b5\ubd84\ubaa8\ub294 &#8216;\uc815\ud615\ud654\ub41c \ud328\ud134\uc774 \uc874\uc7ac\ud558\uba74\uc11c \ubcfc\ub968\uc774 \ud070 \uc601\uc5ed&#8217;\ubd80\ud130 \uc2dc\uc791\ud588\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\uc601\uc5c5<\/strong>: \ud734\uba74 \ub9ac\ub4dc \uc7ac\ucc38\uc5ec \ubc0f \uc77c\uc815 \uc870\uc728 (\uc608: Batteries Plus\uc758 SDR \uc5d0\uc774\uc804\ud2b8)<\/li>\n\n\n\n<li><strong>\uc11c\ube44\uc2a4<\/strong>: \uc8fc\ubb38 \uc870\ud68c(WISMO), \ub2e8\uc21c \uc608\uc57d \ubcc0\uacbd (\uc608: Canada Goose, Dr. Martens)<\/li>\n\n\n\n<li><strong>\ub0b4\ubd80 \uc9c1\uc6d0 \uc99d\uac15<\/strong>: \uc0c1\ub2f4\uc6d0 \uc870\ub825 \ubc0f RFP \uc694\uc57d (\uc608: Accenture, L\u2019Or\u00e9al)<\/li>\n<\/ol>\n\n<\/div>\n\n<\/div> <!-- \/.accordion -->\n","protected":false},"excerpt":{"rendered":"<p>\uc138\uc77c\uc988\ud3ec\uc2a4 \ub4dc\ub9bc\ud3ec\uc2a4 2026\uc5d0\uc11c \uacf5\uac1c\ub41c Agentforce \ubc0f \uc138\uc77c\uc988\ud3ec\uc2a4 AI \ub3c4\uc785 20\uac1c \uae00\ub85c\ubc8c \uae30\uc5c5 \uc131\uacf5 \uc0ac\ub840\ub97c \ub9cc\ub098\ubcf4\uc138\uc694. \uc561\uc13c\uce04\uc5b4, \uc564\ud2b8\ub85c\ud53d, \ub85c\ub808\uc54c, \ud3ec\ubbac\ub7ec1 \ub4f1 \uc0b0\uc5c5\ubcc4 \uc790\uc728\ud615 AI \uc5d0\uc774\uc804\ud2b8 \uc131\uacfc\uc640 ROI \ucd1d\uc815\ub9ac\ub97c \ubc14\ub85c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":805,"featured_media":6633,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"6ac62c7643928658738fd3b1","post_meta_title":"","ai_synopsis":"","_sf_experience":"","_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"sf_content_type":[246],"blog":[20,27,28,29,31,37],"coauthors":[8],"class_list":["post-6600","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-blog","blog-agentic-ai","blog-automotive","blog-communications","blog-consumer-goods","blog-energy-and-utilities","blog-manufacturing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Dreamforce 2026 \uae00\ub85c\ubc8c \uace0\uac1d \uc0ac\ub840: Agentic Enterprise\ub85c \ub3c4\uc57d\ud558\ub294 20\uac1c \uc138\uacc4\uc801 \uae30\uc5c5\ub4e4\uc758 \ud601\uc2e0 \uc774\uc57c\uae30 - Salesforce<\/title>\n<meta name=\"description\" content=\"\uc138\uc77c\uc988\ud3ec\uc2a4 \ub4dc\ub9bc\ud3ec\uc2a4 2026\uc5d0\uc11c \uacf5\uac1c\ub41c Agentforce \ubc0f \uc138\uc77c\uc988\ud3ec\uc2a4 AI \ub3c4\uc785 20\uac1c \uae00\ub85c\ubc8c \uae30\uc5c5 \uc131\uacf5 \uc0ac\ub840\ub97c \ub9cc\ub098\ubcf4\uc138\uc694. \uc561\uc13c\uce04\uc5b4, \uc564\ud2b8\ub85c\ud53d, \ub85c\ub808\uc54c, \ud3ec\ubbac\ub7ec1 \ub4f1 \uc0b0\uc5c5\ubcc4 \uc790\uc728\ud615 AI \uc5d0\uc774\uc804\ud2b8 \uc131\uacfc\uc640 ROI \ucd1d\uc815\ub9ac\ub97c \ubc14\ub85c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/kr\/blog\/dreamforce-2026-global-customer-stories\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dreamforce 2026 \uae00\ub85c\ubc8c \uace0\uac1d \uc0ac\ub840: Agentic Enterprise\ub85c \ub3c4\uc57d\ud558\ub294 20\uac1c \uc138\uacc4\uc801 \uae30\uc5c5\ub4e4\uc758 \ud601\uc2e0 \uc774\uc57c\uae30\" \/>\n<meta property=\"og:description\" content=\"\uc138\uc77c\uc988\ud3ec\uc2a4 \ub4dc\ub9bc\ud3ec\uc2a4 2026\uc5d0\uc11c \uacf5\uac1c\ub41c Agentforce \ubc0f \uc138\uc77c\uc988\ud3ec\uc2a4 AI \ub3c4\uc785 20\uac1c \uae00\ub85c\ubc8c \uae30\uc5c5 \uc131\uacf5 \uc0ac\ub840\ub97c \ub9cc\ub098\ubcf4\uc138\uc694. \uc561\uc13c\uce04\uc5b4, \uc564\ud2b8\ub85c\ud53d, \ub85c\ub808\uc54c, \ud3ec\ubbac\ub7ec1 \ub4f1 \uc0b0\uc5c5\ubcc4 \uc790\uc728\ud615 AI \uc5d0\uc774\uc804\ud2b8 \uc131\uacfc\uc640 ROI \ucd1d\uc815\ub9ac\ub97c \ubc14\ub85c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/kr\/blog\/dreamforce-2026-global-customer-stories\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/?brand_redir=104100972116098#\" \/>\n<meta property=\"article:published_time\" content=\"2026-10-14T02:13:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-15T00:06:33+00:00\" \/>\n<meta name=\"author\" content=\"Salesforce Korea\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2026\/10\/DF26-SF-260915-JM1_5516.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"SeokWon Kim\" \/>\n\t<meta name=\"twitter:label2\" content=\"\uc608\uc0c1 \ub418\ub294 \ud310\ub3c5 \uc2dc\uac04\" \/>\n\t<meta name=\"twitter:data2\" content=\"18\ubd84\" \/>\n\t<meta name=\"twitter:label3\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data3\" content=\"Salesforce Korea\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/kr\\\/blog\\\/dreamforce-2026-global-customer-stories\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/kr\\\/blog\\\/dreamforce-2026-global-customer-stories\\\/\"},\"author\":[{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/kr\\\/blog\\\/#\\\/schema\\\/person\\\/image\\\/6a2eaeaff1fe89a20af388fa12e0a8d6\"}],\"headline\":\"Dreamforce 2026 \uae00\ub85c\ubc8c \uace0\uac1d \uc0ac\ub840: Agentic Enterprise\ub85c \ub3c4\uc57d\ud558\ub294 20\uac1c \uc138\uacc4\uc801 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