{"id":67,"date":"2025-04-02T20:07:00","date_gmt":"2025-11-12T20:07:29","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=67"},"modified":"2025-11-27T13:43:09","modified_gmt":"2025-11-27T04:43:09","slug":"ai-copilot-for-field-service","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/ai-copilot-for-field-service\/","title":{"rendered":"\ud604\uc7a5 \uc11c\ube44\uc2a4\ub97c \uc704\ud55c AI \uc5d0\uc774\uc804\ud2b8 \ud65c\uc6a9\ubc95"},"content":{"rendered":"<h2 id=\"ai-ai\">AI\ub294 \ud604\uc7a5 \uc11c\ube44\uc2a4\uc758 \ud6a8\uc728\uc131\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uadf9\ub300\ud654\ud558\ub294 \ud575\uc2ec \ub3c4\uad6c\ub85c \uc790\ub9ac \uc7a1\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud65c\uc6a9\ud574 \ud604\uc7a5 \uc5b4\ub514\uc11c\ub098 \ubc31\uc624\ud53c\uc2a4\uc5d0 \uac04\ud3b8\ud558\uac8c \uc811\uc18d\ud558\uc138\uc694. \uc911\uc694\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uc77c\uc815\uacfc \uc790\uc0b0 \uc815\ubcf4\ub97c \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc7a5 \uc11c\ube44\uc2a4 \uc2e4\ubb34\uc790\uc640 \uad00\ub9ac \ub2f4\ub2f9\uc790 \ubaa8\ub450\uc5d0\uac8c \uc720\uc6a9\ud55c \ud301\uc744 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/h2>\n<p>\ud6a8\uc728\uc131\uacfc \uace0\uac1d \ub9cc\uc871\uc774 \ubb34\uc5c7\ubcf4\ub2e4 \uc911\uc694\ud55c \uc2dc\ub300\uc5d0 \uc811\uc5b4\ub4e4\uba74\uc11c AI\ub294 \ud544\uc218 \ub3c4\uad6c\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/resources\/articles\/field-service-trends\/\" target=\"_blank\" rel=\"noopener\">\ud604\uc7a5 \uc11c\ube44\uc2a4 \uc870\uc9c1\uc758 79%<\/a>\uac00 \uc774\ubbf8 AI\uc5d0 \ud22c\uc790\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc758\uc0ac \uacb0\uc815\uad8c\uc790\uc758 83%\ub294 \ub0b4\ub144\uc5d0 AI\uc5d0 \ub300\ud55c \ud22c\uc790\ub97c \ub298\ub9b4 \uacc4\ud68d\uc774\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uc774\ucc98\ub7fc AI\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uba70, \uc9c1\uc6d0\ub4e4\uc774 \ub354 \uac00\uce58 \uc788\ub294 \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucd5c\uc2e0 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \ud601\uc2e0\uc744 \ud1b5\ud574 \uc774\uc81c \ud604\uc7a5\uc5d0\uc11c\ub3c4 \ubc31\uc624\ud53c\uc2a4 \uc804\uccb4\uc5d0 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc811\uadfc\ud558\uace0 \uadf8 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold-agentforceb\"><b>\ud604\uc7a5 \uc11c\ube44\uc2a4 \uc2e4\ubb34\uc790\ub97c \uc704\ud55c \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4(Agentforce)<\/b><\/h3>\n<h3 id=\"b-stylefont-weight-bold1-b\"><b>1. \ud074\ub9ad \ud55c \ubc88\uc73c\ub85c \uc5c5\ubb34 \uae30\ub85d \uc694\uc57d\ud558\uae30<\/b><\/h3>\n<p>\ud604\uc7a5 \uc5c5\ubb34\uc790\ub294 \ube44\uc988\ub2c8\uc2a4\ub97c \uc6d0\ud65c\ud558\uac8c \uc6b4\uc601\ud558\uae30 \uc704\ud574 \uc218\ubc31 \uac1c\uc758 \uc790\uc0b0\uc744 \uad00\ub9ac\ud569\ub2c8\ub2e4. \ud6a8\uc728\uc801\uc778 <a href=\"https:\/\/www.salesforce.com\/blog\/asset-service-management\/#h-what-is-asset-service-management\" target=\"_blank\" rel=\"noopener\">\uc790\uc0b0 \uc11c\ube44\uc2a4 \uad00\ub9ac<\/a>\ub294 \uc790\uc0b0\uc758 \uc131\ub2a5, \uc218\uba85, \ud6a8\uc728\uc131, \uac00\ub3d9 \uc2dc\uac04\uc744 \uadf9\ub300\ud654\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc870\uc9c1\uc758 \ube44\uc6a9\uc744 \ucd5c\uc18c\ud654\ud558\ub294 \ub370 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc2e4\ubb34\uc790\uac00 \uc5ec\ub7ec \uae30\ub85d\uc744 \uc77c\uc77c\uc774 \ud074\ub9ad\ud558\uc9c0 \uc54a\uace0\ub3c4 \uc790\uc0b0\uc758 \uc774\ub825\uc744 \ube60\ub974\uac8c \ud30c\uc545\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc774 \uc788\ub2e4\uba74 \uc5b4\ub5a8\uae4c\uc694?<\/p>\n<p>\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\uac00 \uae30\ubcf8 \uc81c\uacf5\ud558\ub294 \uc694\uc57d \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uba74 \uc774\uac83\uc774 \ud604\uc2e4\uc774 \ub429\ub2c8\ub2e4. \u201c10kW \ud48d\ub825 \ud130\ube48 \uc790\uc0b0 \uc694\uc57d&#8221;\uc774\ub77c\uace0 \uac04\ub2e8\ud788 \uc694\uccad\ud558\uba74 \uc790\uc0b0\uc758 \uc124\uce58 \ub0a0\uc9dc, \uad6c\ub9e4 \ub0a0\uc9dc, \ud65c\uc131 \ubcf4\uc99d \uc138\ubd80 \uc815\ubcf4, \uad00\ub828 \uc791\uc5c5 \uc8fc\ubb38 \uc815\ubcf4 \ub4f1\uc758 \uc815\ubcf4\ub97c \ubc18\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li><b>AI \ud504\ub86c\ud504\ud2b8: <\/b>10kW \ud48d\ub825 \ud130\ube48 \uc790\uc0b0\uc744 \uc694\uc57d\ud558\uc138\uc694.<\/li>\n<\/ul>\n<p><b>Tip: <\/b>\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub294 \uc790\uc0b0\uc758 \uc774\ub984\uc774 \ube44\uc2b7\ud560 \uc218\ub3c4 \uc788\ub2e4\ub294 \uc0ac\uc2e4\ub3c4 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5b4\ub5a4 \uc790\uc0b0\uc744 \ucc38\uc870\ud558\uace0 \uc788\ub294\uc9c0 \uac10\uc9c0\ud560 \uc218 \uc788\uc73c\uba70, \uc0ac\uc6a9\uc790\uc758 \ud655\uc778\uc744 \ud1b5\ud574 \uc62c\ubc14\ub978 \uc790\uc0b0\uc774 \uc694\uc57d\ub418\uace0 \uc788\ub294\uc9c0 \ube60\ub974\uace0 \uc27d\uac8c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.mfs_einstein_pre_work_brief.htm&amp;language=en_US&amp;type=5&amp;_ga=2.124775562.1208459704.1743035880-1118319543.1727344290\" target=\"_blank\" rel=\"noopener\">\uc0ac\uc804 \uc791\uc5c5 \uc694\uc57d<\/a>\uc740 \uae30\uc220\uc790\ub4e4\uc774 \uc791\uc5c5 \uc911\uc778 \ub0b4\uc6a9\uc744 \ube60\ub974\uac8c \uc694\uc57d\ud574\uc11c \ud655\uc778\ud558\ub3c4\ub85d \ub3d5\ub294 \ub610 \ub2e4\ub978 \ud6cc\ub96d\ud55c AI \ubaa8\ubc14\uc77c \uae30\ub2a5\uc785\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold2-onsite-b\"><b>2. \uc628\uc0ac\uc774\ud2b8(Onsite) \uc9c0\uc2dd \uac80\uc0c9\uc73c\ub85c \ud604\uc7a5\uc5d0\uc11c \uad81\uae08\ud55c \uc810 \ubc14\ub85c \uc9c8\ubb38\ud558\uae30<\/b><\/h3>\n<p>\ud604\uc7a5 \uc791\uc5c5\uc790\uac00 \ud604\uc7a5\uc5d0\uc11c \ubb38\uc81c \ud574\uacb0 \uac00\uc774\ub4dc, <a href=\"https:\/\/www.salesforce.com\/blog\/how-to-write-a-knowledge-base-article\/\" target=\"_blank\" rel=\"noopener\">\uc9c0\uc2dd \ubb38\uc11c<\/a>, \uc2ec\uc9c0\uc5b4 \uc778\ud130\ub137\uae4c\uc9c0 \ucc38\uc870\ud574\uc57c \ud588\ub358 \uc801\uc774 \uc788\ub098\uc694? \uc774\uc81c \ubaa8\ubc14\uc77c\uc5d0\uc11c \ud1b5\ud569\ub41c \uc9c0\uc2dd \uac80\uc0c9\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \u201c\ud48d\ub825 \ud130\ube48\uc774 \uc5d0\ub108\uc9c0\ub97c \uc0dd\uc0b0\ud558\uc9c0 \uc54a\ub294 \uc774\uc720\ub294 \ubb34\uc5c7\uc778\uac00\uc694?\u201d \ud639\uc740 \u201c\ubc18\ud488\uc744 \uc2dc\uc791\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud558\ub098\uc694?\u201d\ub77c\uace0 \uc9c8\ubb38\ud574 \ubcf4\uc138\uc694. \uc774\uc81c \ud604\uc7a5 \uc791\uc5c5\uc790\ub294 \ub300\ud654\ud615 \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \uc774\ub7ec\ud55c \uc9c8\ubb38\uc5d0 \ub300\ud55c \uc9c0\uce68\uc744 \ud55c \uacf3\uc5d0\uc11c \ubaa8\ub450 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2f5\ubcc0\uc758 \ucd9c\ucc98\uac00 \uad81\uae08\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\uc758 <a href=\"https:\/\/www.salesforce.com\/news\/stories\/unified-knowledge-news\/\" target=\"_blank\" rel=\"noopener\">\ud1b5\ud569 \uc9c0\uc2dd(Unified Knowledge)<\/a> \uae30\ub2a5\uc744 \ud1b5\ud574 \uc138\uc77c\uc988\ud3ec\uc2a4 \uc9c0\uc2dd \ubb38\uc11c\uc640 \uc678\ubd80 \uc2dc\uc2a4\ud15c \uc815\ubcf4\ub97c \ud55c\ub370 \ubaa8\uc544 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \uae30\ub2a5\uc740 \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ub429\ub2c8\ub2e4. <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.copilot_setup_enable.htm&amp;type=5&amp;_ga=2.23963962.1208459704.1743035880-1118319543.1727344290\" target=\"_blank\" rel=\"noopener\">\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub97c \ud65c\uc131\ud654<\/a>\ud55c \ud6c4, \uc870\uc9c1\uc5d0 \uc9c0\uc2dd \ubb38\uc11c\ub9cc \uc788\ub2e4\uba74 \ubc14\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \uc5b4\ub5bb\uac8c \uc791\ub3d9\ud558\ub294\uc9c0 \uc608\uc2dc\ub97c \uc0b4\ud3b4\ubcf4\uc138\uc694.<\/p>\n<ul>\n<li><b>AI \ud504\ub86c\ud504\ud2b8: <\/b>\ud48d\ub825 \ud130\ube48\uc774 \uc5d0\ub108\uc9c0\ub97c \uc0dd\uc0b0\ud558\uc9c0 \uc54a\ub294 \uc774\uc720\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/li>\n<li><b>AI \ud504\ub86c\ud504\ud2b8: <\/b>\ubc18\ud488\uc740 \uc5b4\ub5bb\uac8c \ud558\ub098\uc694?<\/li>\n<\/ul>\n<h3 id=\"b-stylefont-weight-bold-agentforceb\"><b>\ud604\uc7a5 \uc11c\ube44\uc2a4 \uc870\uc815 \ub2f4\ub2f9\uc790\ub97c \uc704\ud55c \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4(Agentforce)<\/b><\/h3>\n<h3 id=\"b-stylefont-weight-bold1-b\"><b>1. \uc911\uc694\ud55c \uc2dc\uac04 \uc57d\uc18d \ucc3e\uae30 \ubc0f \uc608\uc57d\ud558\uae30<\/b><\/h3>\n<p>\uc774\uc81c \ubc31\uc624\ud53c\uc2a4\ub85c \ub118\uc5b4\uac00 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \ud30c\uacac \uad00\ub9ac\uc5d0\ub294 \uac11\uc791\uc2a4\ub7ec\uc6b4 \uc77c\uc815 \ubcc0\uacbd, \uc758\uacac \ucda9\ub3cc, \uae34\uae09 \uc57d\uc18d \ub4f1 \ud558\ub8e8 \uc885\uc77c \uc218\ub9ce\uc740 \ubcc0\uc218\uac00 \ubc1c\uc0dd\ud569\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub97c \uc0ac\uc6a9\ud574 \ud604\uc7a5 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uac00 \uac00\uc7a5 \uc2dc\uae09\ud55c \uc57d\uc18d\uc744 \ucc3e\uc544 \ube60\ub974\uac8c \uc870\uc815\ud560 \uc218 \uc788\uc744\uae4c\uc694? \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub294 \uc624\ub298 \ubc18\ub4dc\uc2dc \uc644\ub8cc\ud574\uc57c \ud558\uc9c0\ub9cc \uc544\uc9c1 \uc608\uc57d\ub418\uc9c0\ub294 \uc54a\uc740 \uc77c\uc815\ub9cc \ube60\ub974\uac8c \ucc3e\uc544 \ud604\uc7a5 \ub2f4\ub2f9\uc790\uac00 \uc77c\uc815\uc744 \uc870\uc815\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc6c0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \uc218\uc900 \uacc4\uc57d(SLA)\ub97c \uc720\uc9c0\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc751\ub2f5 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud574 \ubcf4\uc138\uc694.<\/p>\n<ul>\n<li><b>AI \ud504\ub86c\ud504\ud2b8: <\/b>\ub9c8\uac10\uc77c\uc774 \uc624\ub298\uc774\uc9c0\ub9cc \uc544\uc9c1 \uc608\uc57d\ud558\uc9c0 \uc54a\uc740 \ubaa8\ub4e0 \uc77c\uc815\uc744 \ud45c\uc2dc\ud558\uc138\uc694.<\/li>\n<\/ul>\n<h3 id=\"b-stylefont-weight-bold2-b\"><b>2. \ud2b9\uc815 \uace0\uac1d\uc0ac\uc5d0 \ub300\ud55c \uc608\uc815\ub41c \ubbf8\ud305 \uc694\uc57d\ud558\uae30<\/b><\/h3>\n<p>\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub294 \ud2b9\uc815 \uc5b4\uce74\uc6b4\ud2b8\uc640\uc758 \ube44\uc988\ub2c8\uc2a4 \ubbf8\ud305 \uc608\uc57d \uad00\ub828 \ub370\uc774\ud130\ub97c \uc138\ubd80\uc801\uc73c\ub85c \ubd84\uc11d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc774 \uc608\uc815\ub41c \ub2e4\uc74c \ubbf8\ud305\uc774 \uc5b8\uc81c\uc778\uc9c0 \ud655\uc778\ud558\uace0\uc790 \ud560 \ub54c \uc720\uc6a9\ud569\ub2c8\ub2e4. \ub610\ud55c \ud604\uc7a5 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ub294 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub97c \ud65c\uc6a9\ud574 \uc774\uc911 \ubc29\ubb38\uc744 \ud53c\ud558\ub3c4\ub85d \uc0ac\uc804\uc5d0 \uc870\uc815\ud560 \uc218\uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc218\ub9ac \uc608\uc57d\uacfc \uc815\uae30 \uc720\uc9c0\ubcf4\uc218 \uc608\uc57d\uc774 \ubaa8\ub450 \uc608\uc815\ub418\uc5b4 \uc788\ub2e4\uba74 \uc774\ub7ec\ud55c \uc815\ubcf4\ub97c \ud30c\uc545\ud574 \ub450 \uac00\uc9c0 \uc608\uc57d\uc744 \ud569\uce60 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li><b>AI \ud504\ub86c\ud504\ud2b8: <\/b>\uace0\uac1d\uc0ac A\uc640\uc758 \ubaa8\ub4e0 \ud5a5\ud6c4 \uc77c\uc815\uc744 \ubcf4\uc5ec\uc8fc\uc138\uc694.<\/li>\n<\/ul>\n<p>\uae30\uc220\uc740 \uc55e\uc73c\ub85c\ub3c4 \ud604\uc7a5 \uc11c\ube44\uc2a4 \uc0b0\uc5c5\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ud601\uc2e0\ud560 \uac83\uc785\ub2c8\ub2e4. \uc9c0\uae08 AI \uc194\ub8e8\uc158\uc5d0 \ud22c\uc790\ud558\ub294 \uac83\uc740 \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\ub294 \ub370 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc55e\uc11c \uc124\uba85\ud55c \ub0b4\uc6a9\uc740 \ud604\uc7ac \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4 \uc81c\uacf5 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud574 \ube44\uc988\ub2c8\uc2a4\ub97c \uac1c\uc120\ud560 \uc218 \uc788\ub294 \uba87 \uac00\uc9c0 \ubc29\ubc95\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \uc57d\uc18d \uc77c\uc815 \ubcc0\uacbd\uc774\ub098 \uc0c8 \uc81c\ud488 \uc8fc\ubb38 \ub4f1 \uc77c\uc0c1\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c\ub97c \ucc98\ub9ac\ud558\ub294 \ub370 \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub97c \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\ub294\uc9c0 \ub354 \ub9ce\uc740 \ubc29\ubc95\uc744 \uacc4\uc18d\ud574\uc11c \uc0b4\ud3b4\ubcf4\uc138\uc694.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI\ub294 \ud604\uc7a5 \uc11c\ube44\uc2a4\uc758 \ud6a8\uc728\uc131\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uadf9\ub300\ud654\ud558\ub294 \ud575\uc2ec \ub3c4\uad6c\ub85c \uc790\ub9ac \uc7a1\uace0 \uc788\uc2b5\ub2c8\ub2e4. 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