{"id":680,"date":"2022-08-24T20:28:00","date_gmt":"2025-11-12T20:28:01","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=680"},"modified":"2025-11-27T00:31:01","modified_gmt":"2025-11-26T15:31:01","slug":"data-analysis-key-points","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/data-analysis-key-points\/","title":{"rendered":"CRM\uc73c\ub85c \uc774\uc775\uc744 \uadf9\ub300\ud654 \ud558\ub294 \ubc29\ubc95, \ub370\uc774\ud130 \ubd84\uc11d\uc758 \ud575\uc2ec \ud3ec\uc778\ud2b8"},"content":{"rendered":"

\uc791\uc131\uc77c: 2022.08.24<\/p>\n

IT \uae30\uc220\uc758 \uc9c4\ud654\uc5d0 \ub530\ub77c \uae30\uc5c5 \uc6b4\uc601\u00b7\uacbd\uc601 \uc804\ub7b5\uc758 \uc77c\ud658\uc73c\ub85c\uc11c \ub370\uc774\ud130 \ubd84\uc11d\uc740 \ube60\ub728\ub9b4 \uc218 \uc5c6\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \u300c\ubb34\uc5c7\ubd80\ud130 \uc2dc\uc791\ud574\uc57c \ud558\ub098\u300d, \u300c\uc5b4\ub5a4 \ubc29\ubc95\uc774 \uc788\uc744\uae4c\u300d\ub97c \uc54c\uc9c0 \ubabb\ud574\uc11c \uc55e\uc73c\ub85c \ub098\uc544\uac00\uc9c0 \ubabb\ud558\ub294 \uacbd\uc6b0 \ub9ce\uc8e0.<\/p>\n

\uc774\ubc88\uc5d0\ub294 \uc601\uc5c5\u00b7\ub9c8\ucf00\ud305 \ubd84\uc57c\uc5d0\uc11c \ub370\uc774\ud130 \ubd84\uc11d\uc758 \uc911\uc694\uc131\uc774\ub098 \uc2dc\uc791\uc2dc\uc5d0 \uccb4\ud06c\ud574\uc57c \ud560 \ud3ec\uc778\ud2b8, \uad6c\uccb4\uc801\uc778 \ubc29\ubc95 \ub4f1\uc5d0 \ub300\ud558\uc5ec \uc54c\uc544\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. <\/p>\n

\"CRM\uc73c\ub85c<\/img> <\/p>\n

\uac10\uac01\uc5d0 \uc758\uc874\ud558\uc9c0 \uc54a\ub294 \ub370\uc774\ud130 \ubd84\uc11d\uc758 \uc911\uc694\uc131 <\/span> <\/h2>\n

\uacbd\uc601\uc740 \ubaa8\ub4e0 \uc0c1\ud669\uc5d0\uc11c \uc911\uc694\ud55c \uc758\uc0ac\uacb0\uc815\uc774 \uc694\uad6c\ub429\ub2c8\ub2e4. \ub370\uc774\ud130 \ubd84\uc11d\uc740 \uacbd\uc601 \uacb0\uc815\uc758 \uadfc\uac70\ub77c\ub294 \uc810\uc5d0\uc11c \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ub2f4\ub2f9\ud569\ub2c8\ub2e4.<\/p>\n

\uc9c0\uae08\uae4c\uc9c0 \ub9ce\uc740 \uae30\uc5c5\uc5d0\uc11c\ub294 \uc774\ub978\ubc14 \u300c\uac10\u00b7\uacbd\ud5d8\u00b7\ubc30\uc9f1\u300d\uc5d0 \uc758\uc9c0\ud55c \uacbd\uc601\uc774 \ud589\ud574\uc838 \uc654\uc2b5\ub2c8\ub2e4. \uc0ac\ud68c\ud658\uacbd\uc774 \ubcf5\uc7a1\ud574\uc9c0\ub294 \uac00\uc6b4\ub370 \uc774\ub7ec\ud55c \uc8fc\uad00\uc801\uc778 \ud310\ub2e8\uc73c\ub85c\ub294 \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \uc5bb\uc744 \uac00\ub2a5\uc131\uc774 \ub9e4\uc6b0 \ub0ae\uc8e0.<\/p>\n

\ud55c\ud3b8 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \ud604\uc7ac \uc9c1\uba74\ud55c \ubb38\uc81c\ub97c \uac00\uc2dc\ud654\ud55c\ub2e4\uba74, \uc774\uc804\uc758 \ubc29\ubc95\ubcf4\ub2e4 \ub354\uc6b1 \uc815\ud655\ud55c \ud604\ud669 \ud30c\uc545\uc744 \ud560 \uc218 \uc788\uace0, \uac1d\uad00\uc801\uc778 \uc2dc\uc810\uc5d0\uc11c \uc0c1\ud669\uc5d0 \ub530\ub978 \uc2dc\ucc45\uc744 \uc138\uc6cc \uc704\ud5d8 \ud68c\ud53c\ub85c \uc5f0\uacb0\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ube45\ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uba74 \uc815\ud655\ub3c4 \ub192\uc740 \ubbf8\ub798 \uc608\uce21\ub3c4 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n

\ub370\uc774\ud130 \ubd84\uc11d \ud3ec\uc778\ud2b8\ub294 2\uac00\uc9c0 <\/span> <\/h2>\n

\ub370\uc774\ud130 \ubd84\uc11d\uc744 \ub3c4\uc785\ud568\uc5d0 \uc788\uc5b4\uc11c \uc544\ub798\uc758 2\uac00\uc9c0 \ud3ec\uc778\ud2b8\ub97c \uae30\uc5b5\ud558\uc138\uc694. <\/p>\n

1. \ubaa9\uc801\uc744 \uba85\ud655\ud558\uac8c, \ubaa9\uc801\uc5d0 \ub9de\ub294 \ubd84\uc11d\ubc29\ubc95 <\/span> <\/h3>\n

\uc6b0\uc120 \ub370\uc774\ud130\ub97c \ubaa8\uc544\uc11c \uc5b4\ub5bb\uac8c \ud558\uace0 \uc2f6\uc740 \uac78\uae4c? \uc774 \uc810\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uad6c\uccb4\uc801\uc778 \ubaa9\uc801\uc744 \uc815\ud574\uc57c \ud569\ub2c8\ub2e4. \ub370\uc774\ud130 \ubd84\uc11d\uc740 \uc77c\ub960\uc801\uc73c\ub85c \uc774\uac83\uc744 \uc774\ub807\uac8c \ud558\uba74 OK\ub77c\uace0 \ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \uac01\uac01\uc758 \ubaa9\uc801\uc5d0 \ub530\ub77c \ucd5c\uc120\uc758 \ubc29\ubc95\uc774 \ub2e4\ub985\ub2c8\ub2e4.<\/p>\n\n\n\n\n\n\n
\n

\ubaa9\uc801<\/p>\n<\/td>\n

\n

\uc720\ud6a8\ud55c \ubd84\uc11d \ubc29\ubc95<\/p>\n<\/td>\n<\/tr>\n

\n

\uace0\uac1d\u00b7\uc2dc\uc7a5\uc5d0 \ub300\ud55c \uae4a\uc740 \uc774\ud574\ub97c \ud558\uace0 \uc2f6\ub2e4. <\/p>\n<\/td>\n

\n

\ud06c\ub85c\uc2a4 \uc9d1\uacc4 \ubd84\uc11d \uc138\uadf8\uba58\ud14c\uc774\uc158(\ubd84\ud560) \ubd84\uc11d<\/p>\n<\/td>\n<\/tr>\n

\n

\ub9c8\ucf00\ud305 \uc804\ub7b5 \uae30\ud68d \ubc0f \uac1c\uc120<\/p>\n<\/td>\n

\n

\ubc14\uc2a4\ucf13 \ubd84\uc11d <\/p>\n<\/td>\n<\/tr>\n

\n

\uc758\uc0ac\uacb0\uc815\uc5d0 \ub3c4\uc6c0\uc774 \ub418\uace0 \uc2f6\ub2e4. <\/p>\n<\/td>\n

\n

\uacb0\uc815\ub098\ubb34(\ub514\uc2dc\uc804\ud2b8\ub9ac) \ubd84\uc11d <\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\uc774 \ubc16\uc5d0\ub3c4 \ub370\uc774\ud130 \ubd84\uc11d\uc5d0\ub294 \ub9ce\uc740 \uc885\ub958\uac00 \uc788\uc2b5\ub2c8\ub2e4. \ubcf5\uc218\uc758 \ubc29\ubc95\uc744 \uc774\uc6a9\ud558\uc5ec \ub2e4\uac01\uc801\uc73c\ub85c \ubd84\uc11d\ud568\uc73c\ub85c\uc368 \ubcf4\ub2e4 \uc815\ubc00\ub3c4\uac00 \ub192\uc740 \uacb0\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \uc5bc\ub9cc\ud07c \ubd84\uc11d \ubc29\ubc95\uc744 \ub2a5\uc219\ud558\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294\uc9c0\ub3c4 \uae30\uc5c5 \uc6b4\uc601 \uc131\ud328\uc758 \uc5f4\uc1e0\uac00 \ub429\ub2c8\ub2e4.<\/p>\n

2. \ubd84\uc11d\ud55c \ub370\uc774\ud130\uc758 \ud65c\uc6a9 <\/span> <\/h3>\n

\ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uba74, \uadf8 \ubd84\uc11d\uc744 \uae30\ucd08\ub85c \ud604\uc0c1\uc744 \ud30c\uc545\ud558\uc5ec \ud5a5\ud6c4\uc758 \uacbd\uc601 \uc804\ub7b5 \uc218\ub9bd \uc2dc \uc720\uc6a9\ud558\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ub54c \uc911\uc694\ud55c \uac83\uc740 \ud55c \ubc88\uc758 \ubd84\uc11d\uc774\ub098 \uc804\ub7b5 \uc218\ub9bd\uc73c\ub85c \uadf8 \ud6a8\uacfc\ub97c \uacb0\uc815\uc9d3\uc9c0 \ub9d0\uc544\uc57c \ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \ubc18\ubcf5\uc801\uc778 \ubd84\uc11d\uc744 \ud1b5\ud558\uc5ec PDCA\ub97c \ub3cc\ub9bc\uc73c\ub85c\uc368 \ucd08\uae30\uc5d0 \uc124\uc815\ud55c \ubaa9\uc801\uc744 \uc2e4\ud604\ud558\uae30 \uc704\ud55c \uc804\ub7b5\uc774 \ub354\uc6b1 \uc120\uba85\ud558\uac8c \ubcf4\uc774\uac8c \ub429\ub2c8\ub2e4. <\/p>\n

\ubd84\uc11d \ud45c\uc900\uc740 Python? <\/span> <\/h2>\n

\ub370\uc774\ud130 \ubd84\uc11d\uc5d0 \uc790\uc8fc \uc0ac\uc6a9\ub418\ub294 \uc5d1\uc140\uc774\uc9c0\ub9cc \ud45c \uacc4\uc0b0\uc744 \uc2a4\uc2a4\ub85c \uad6c\ucd95\ud574 \ub098\uac08 \ud544\uc694\uac00 \uc788\uc5b4 \ubcf5\uc7a1\ud55c \ub370\uc774\ud130 \ubd84\uc11d\uc5d0 \uc801\ud569\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud55c\ud3b8, \ub370\uc774\ud130 \ubd84\uc11d \uc5d4\uc9c0\ub2c8\uc5b4\uac00 \ubd84\uc11d \ud234\uc5d0 \uc774\uc6a9\ud558\ub294 \uc5b8\uc5b4\ub85c\uc11c \ud45c\uc900\uc801\uc778 Python\uc740 \uc218\uce58\ub098 \ud14d\uc2a4\ud2b8, \uc774\ubbf8\uc9c0\ub098 \uc74c\uc131\uc758 \ubd84\uc11d\uc5d0\ub3c4 \uc801\ud569\ud55c \ud615\uc2dd\uc73c\ub85c \uac00\uacf5\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc5d1\uc140\uc5d0\uc11c \uc791\uc5c5\ud558\ub358 \ub370\uc774\ud130\uc758 \uc9d1\uacc4\ub098 \ud1b5\ud569 \ub4f1\ub3c4 \uc790\ub3d9\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\uc2a4 \ucf54\ub4dc\ub3c4 \ube44\uad50\uc801 \uc774\ud574\ud558\uae30 \uc26c\uc6b4 \uc5b8\uc5b4\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc Python\uc744 \uc798 \ub2e4\ub8f0 \uc218 \uc788\ub294 \uc778\uc7ac\ub97c \ud655\ubcf4\ud558\ub294 \uac83\uc774 \uc27d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. <\/p>\n

\ub9cc\uc57d \uc790\uc0ac\uc5d0\uc11c \ubd84\uc11d \uc2dc\uc2a4\ud15c\uc744 \uad6c\ucd95\ud558\uc9c0 \uc54a\uace0 \uc560\ub4dc\uc628\uc774\ub098 \ud50c\ub7ec\uadf8\uc778, \ud234\uc744 \ub3c4\uc785\ud558\uace0 \uc2f6\ub2e4\uba74 Tableau\ub97c \ucd94\ucc9c\ud569\ub2c8\ub2e4. \ub2e4\uc74c \ubb38\ub2e8\uc5d0\uc11c \uc790\uc138\ud788 \uc18c\uac1c\ud574\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

\ubcf5\uc7a1\ud55c \ubd84\uc11d\uc5d0\ub294 Tableau\ub97c \uc0ac\uc6a9\ud574\ubcf4\uc138\uc694. <\/span> <\/h2>\n

\uc138\uc77c\uc988\ud3ec\uc2a4\uc758 Tableau<\/a>\ub294 \ubcf5\uc7a1\ud55c \uc870\uc791\uc774\ub098 \ud504\ub85c\uadf8\ub798\ubc0d \uc9c0\uc2dd \uc5c6\uc774\ub3c4 \uac04\ub2e8\ud558\uace0 \ud6a8\uacfc\uc801\uc778 \ub370\uc774\ud130 \ubd84\uc11d\uc744 \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc5d1\uc140\uc744 \ud65c\uc6a9\ud55c\ub2e4\uba74 \ubcf5\uc7a1\ud55c \ub370\uc774\ud130\uc758 \ucd94\ucd9c\uc744 \ube60\ub974\uace0 \uac04\ud3b8\ud558\uac8c \ud558\uae30 \uc5b4\ub835\uc8e0. \ubcf5\uc7a1\ud55c \ucc98\ub9ac\uc5d0\ub294 \ud568\uc218\ub098 \ub9e4\ud06c\ub85c\ub97c \uad6c\uc131\ud560 \ud544\uc694\uac00 \uc788\uc73c\uba70 \uc774\ub7ec\ud55c \uc791\uc5c5\uc774 \ubc18\ubcf5\ub418\uba74 \ub370\uc774\ud130\ub294 \ubb34\uac70\uc6cc\uc9d1\ub2c8\ub2e4. \ub610\ud55c \uc5d1\uc140\uc5d0\uc11c \ucde8\uae09\ud560 \uc218 \uc788\ub294 \ub370\uc774\ud130 \uc218\uc758 \ud55c\uacc4\uac00 \uc57d 100\ub9cc \uac74\uc73c\ub85c \ud55c\uc815\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud55c\ud3b8 Tableau<\/a>\ub294 1\uc5b5\uac74\uc774 \ub118\ub294 \ube45\ub370\uc774\ud130 \ucc98\ub9ac\ub3c4 \uac00\ub2a5\ud569\ub2c8\ub2e4. \ub3d9\uc791\uc774 \ubb34\uac70\uc6cc\uc9c0\uc9c0\ub3c4 \uc54a\uc2b5\ub2c8\ub2e4. \ub4dc\ub798\uadf8&\ub4dc\ub86d \uc870\uc791\uc73c\ub85c \ud06c\ub85c\uc2a4 \uc9d1\uacc4\ub97c \ud55c \ud6c4 \uadf8\ub798\ud504\ub098 \ud788\ud2b8\ub9f5\uc73c\ub85c \ubcc0\ud658\ud558\ub294 \uc808\ucc28\ub3c4 \uac04\ub2e8\ud569\ub2c8\ub2e4. \ud68c\uadc0 \ubd84\uc11d\uc774\ub098 \uc0c1\uad00 \ubd84\uc11d \ub4f1\uc744 \uac00\uc2dc\ud654\ud558\ub294 \uac83\ub3c4 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n

\uc601\uc5c5 \ub370\uc774\ud130 \ubd84\uc11d\uc5d0\ub294 SFA\uac00 \ud544\uc218 <\/span> <\/h2>\n

\uc601\uc5c5\uc774 \ub370\uc774\ud130 \ubd84\uc11d\uc744 \ud55c\ub2e4\uba74 SFA(Sales Force Automation)\uc758 \ud65c\uc6a9\uc774 \ud6a8\uacfc\uc801\uc785\ub2c8\ub2e4. SFA\ub294 \uc601\uc5c5\uc744 \uacfc\ud559\uc801\uc73c\ub85c \ubd84\uc11d\ud558\uace0 \uc9c0\uc6d0\ud558\uae30 \uc704\ud55c \ub3c4\uad6c\ub85c \ub2e4\uc74c\uacfc \uac19\uc740 \uae30\ub2a5\uc744 \uac16\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uad00\ub9ac \uc548\uac74 \uad00\ub9ac \uc601\uc5c5 \ud65c\ub3d9 \uad00\ub9ac \uc0c1\ub2f4 \uad00\ub9ac \ubd84\uc11d, \uc9d1\uacc4, \ub9ac\ud3ec\ud305 \ub4f1 <\/p>\n

\uac1c\uc778\ud654 \uacbd\ud5a5\uc774 \uc788\ub294 \uc601\uc5c5 \ud504\ub85c\uc138\uc2a4\ub098 \uc9c4\ud589 \uc0c1\ud669 \uad00\ub9ac \ub4f1\uc758 \ub370\uc774\ud130\ub97c \uac00\uc2dc\ud654\ud558\uc5ec \uc2e4\uc2dc\uac04\uc73c\ub85c \uacf5\uc720\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c SFA\ub97c \uc0ac\uc6a9\ud558\uba74 \uc218\uc8fc\uae4c\uc9c0\uc758 \uacfc\uc815\uc744 \uac00\uc2dc\ud654\ud558\uace0 KPI \uc124\uacc4\ub97c \ud1b5\ud558\uc5ec \uc218\uc8fc\uae4c\uc9c0 \ube60\ub978 \uc9c4\ud589\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n

\ub9c8\ucf00\ud305 \ub370\uc774\ud130 \ubd84\uc11d\uc5d0\ub294 CRM\uc774 \ud544\uc218 <\/span> <\/h2>\n

\ub9c8\ucf00\ud305 \ub370\uc774\ud130 \ubd84\uc11d\uc5d0\ub294 CRM(Customer Relationship Management)\uc744 \ub3c4\uc785\ud558\uba74 \ud6a8\uacfc\uc801\uc785\ub2c8\ub2e4. CRM\uc740 \uace0\uac1d\uad00\ub9ac \ubc0f \uace0\uac1d \uad00\uacc4 \uad00\ub9ac \ub3c4\uad6c\ub85c\uc11c \uc77c\ubc18\uc801\uc73c\ub85c \ub2e4\uc74c\uacfc \uac19\uc740 \uae30\ub2a5\uc744 \uac16\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \ub370\uc774\ud130\ubca0\uc774\uc2a4 \uad00\ub9ac \ub9c8\ucf00\ud305 \uc9c0\uc6d0 \uace0\uac1d \ubd84\uc11d \uace0\uac1d \uc9c0\uc6d0 <\/p>\n

SFA\uac00 \uc601\uc5c5 \uac15\ud654, \ub9e4\ucd9c \ud5a5\uc0c1\uc5d0 \ucd08\uc810\uc744 \ub450\uace0 \uc788\ub294 \ubc18\uba74 CRM\uc740 \uace0\uac1d\uc758 \uc18d\uc131\uc774\ub098 \uad6c\ub9e4 \uc774\ub825, \uae30\ud638 \ub4f1\uc744 \ucd1d\uad04\ud558\uc5ec \uad00\ub9ac\ud569\ub2c8\ub2e4. \uace0\uac1d \uc0c1\ud669\uc5d0 \ub530\ub978 \ub9de\ucda4 \uc18c\ud1b5\uc73c\ub85c \uae30\uc5c5 \ucda9\uc131\ub3c4\uc640 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ub97c \uc704\ud574 \uc911\uc694\ud55c \uac83\uc740 \uace0\uac1d\uc5d0 \ub300\ud55c 1\ub3001\uc758 \uc138\uc2ec\ud55c \ub300\uc751\uc785\ub2c8\ub2e4. CRM\uc744 \ub3c4\uc785\ud558\uba74 \uace0\uac1d\uc758 \uad6c\ub9e4 \ube48\ub3c4\ub97c \ud1b5\ud558\uc5ec \ub2e4\uc74c \uad6c\uc785 \uc2dc\uae30\ub97c \ucd94\uce21\ud558\uace0 \uc801\uc808\ud55c \uc9c0\uc6d0\uc73c\ub85c \uc7ac\uad6c\ub9e4\ub97c \ub3c5\ub824\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac19\uc740 \uc138\uadf8\uba3c\ud2b8\uc758 \uace0\uac1d\uc774 \uc790\uc8fc \uad6c\ub9e4\ud558\ub294 \uc0c1\ud488\uc744 \uc81c\uc548\ud558\uc5ec \ud06c\ub85c\uc2a4\uc140 \uc2dc\ud0a4\uba74 \ub9e4\ucd9c \ud5a5\uc0c1\uc5d0\ub3c4 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n

\ub9ce\uc740 \uc18c\ube44\uc790\ub4e4\uc774 \ubb3c\uac74\uc774\ub098 \uc11c\ube44\uc2a4\ub97c \uad6c\ub9e4\ub97c \ud560 \ub54c \uc778\ud130\ub137\uc744 \ud65c\uc6a9\ud558\uac8c \ub418\uba74\uc11c \ub370\uc774\ud130 \uc218\uc9d1\uc774 \uc6a9\uc774\ud55c \uc2dc\ub300\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc815\ub9d0 \uc911\uc694\ud55c \uac83\uc740 \uc218\uc9d1 \ud6c4 \uc5b4\ub5bb\uac8c \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\ub294\uc9c0\uc785\ub2c8\ub2e4. CRM\uc5d0\uc11c \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uace0 \ud65c\uc6a9\ud558\uba74 \uc2e4\uc801\uc744 \ub298\ub9ac\uae30 \uc704\ud55c \ub2e8\uc11c\ub97c \ucc3e\uc744 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uc138\uc77c\uc988\ud3ec\uc2a4 \uae30\ub2a5 \uc694\uc57d <\/span> <\/h2>\n

\uc704\uc5d0\uc11c \uc124\uba85\ud55c \uae30\ub2a5\uc744 \ud3ec\ud568\ud558\uc5ec \uc544\ub798\uc758 \ud45c\ub97c \ud1b5\ud574 Tableau<\/a>\uc758 \uae30\ub2a5\uc744 \uc815\ub9ac\ud574\ubcf4\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n\n\n\n\n\n
\n

\ub370\uc774\ud130 \uc138\uadf8\uba3c\ud2b8<\/p>\n<\/td>\n

\n

\uc0b0\uc5c5\ubcc4\u00b7\uc9c0\uc5ed\ubcc4 \ub4f1 \uc694\uad6c\uc5d0 \ub530\ub978 \uae30\uc874 \uace0\uac1d\uc774\ub098 \uc7a0\uc7ac \uace0\uac1d\uc744 \ubd84\ub958\ud558\uc5ec \ubd84\uc11d\ud55c\ub2e4.<\/p>\n<\/td>\n<\/tr>\n

\n

\ub370\uc774\ud130 \ub514\uc2a4\ucee4\ubc84\ub9ac<\/p>\n<\/td>\n

\n

\uae30\uc874 \ub370\uc774\ud130\ub97c Drill down\ud558\uac70\ub098 \uc0c8\ub85c\uc6b4 \ub370\uc774\ud130\ub97c \ubc1c\uacac\ud560 \uc218 \uc788\ub2e4. <\/p>\n<\/td>\n<\/tr>\n

\n

\ub370\uc774\ud130 \ube44\uc8fc\uc5bc\ub77c\uc774\uc81c\uc774\uc158 <\/p>\n<\/td>\n

\n

\uadf8\ub798\ud53d \ud14c\ud06c\ub2c9\uc73c\ub85c \ub370\uc774\ud130\ub97c \uac00\uc2dc\ud654\ud558\uace0 \uc9c1\uad00\uc801\uc73c\ub85c \uc774\ud574\ud560 \uc218 \uc788\ub3c4\ub85d \ud55c\ub2e4.<\/p>\n<\/td>\n<\/tr>\n

\n

\ub2e4\ucc28\uc6d0 \ubd84\uc11d(OLAP)<\/p>\n<\/td>\n

\n

Slicing, Drill down, Drill up, Drill through \ub4f1\uc758 \ubc29\ubc95\uc744 \uc0ac\uc6a9\ud558\uc5ec \ubb38\uc81c\uc640 \uc6d0\uc778\uc744 \ubd84\uc11d\ud55c\ub2e4. <\/p>\n<\/td>\n<\/tr>\n

\n

\ub370\uc774\ud130 \ub9c8\uc774\ub2dd<\/p>\n<\/td>\n

\n

\ud68c\uadc0 \ubd84\uc11d\uc774\ub098 \ub514\uc2dc\uc804\ud2b8\ub9ac, \ud06c\ub85c\uc2a4 \ubd84\uc11d, \uc0c1\uad00 \ubd84\uc11d \ub4f1\uc758 \ubc29\ubc95\uc744 \uc774\uc6a9\ud55c \ubd84\uc11d\uc744 \uac00\ub2a5\ud558\uac8c \ud55c\ub2e4.<\/p>\n<\/td>\n<\/tr>\n

\n

\uc2dc\ubbac\ub808\uc774\uc158\/\ud50c\ub798\ub2dd<\/p>\n<\/td>\n

\n

\uc608\uc0b0\uc774\ub098 \uacc4\ud68d \uc785\uc548\uc5d0 \uc788\uc5b4\uc11c \uc2e4\uc801 \ub370\uc774\ud130\uc5d0 \uadfc\uac70\ud55c \uac00\uc124 \uac80\uc99d \ud504\ub85c\uc138\uc2a4\ub97c \uc2e4\uc2dc\ud55c\ub2e4.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Tableau<\/a>\ub294 \ub0b4\ubd80\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc678\ubd80 \uc18c\uc2a4\uc5d0\uc11c\ub3c4 \ub370\uc774\ud130 \ucef4\ud30c\uc77c\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\uc758 \uc2a4\ud0ac \uc138\ud2b8\uc5d0 \uc0c1\uad00\uc5c6\uc774 \uc9c1\uad00\uc801\uc73c\ub85c \uc870\uc791\ud560 \uc218 \uc788\ub294 \uc778\ud130\ud398\uc774\uc2a4\ub97c \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \uac83\ub3c4 \ud2b9\uc9d5\uc785\ub2c8\ub2e4. \uc601\uc5c5\u00b7\ub9c8\ucf00\ud305\uc740 \ubb3c\ub860 \uc7ac\ubb34\ub098 \uc778\uc0ac, \uacf5\uae09\ub9dd \ub4f1 \ud3ed\ub113\uc740 \ubd80\ubb38\uc5d0\uc11c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc694\uc57d <\/span> <\/h2>\n

\uc5bc\ub9c8\ub098 \ub370\uc774\ud130\ub97c \uc798 \ud65c\uc6a9\ud558\ub290\ub0d0\uac00 \uae30\uc5c5\uc758 \uba85\uc554\uc744 \uac00\ub974\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uac10\uc774\ub098 \uacbd\ud5d8\uc5d0 \uc758\uc9c0\ud558\ub294 \uae30\uc874\uc758 \uae30\uc5c5 \uc6b4\uc601\uc73c\ub85c\ubd80\ud130 \ud0c8\ud53c\ud558\uace0 \ud655\uc2e4\ud55c \uadfc\uac70\uc5d0 \uae30\ubc18\ud55c \uc804\ub7b5\uc744 \uc138\uc6cc \uacbd\uc601 \ud310\ub2e8\uc744 \ube60\ub974\uac8c \uc2e4\uc2dc\ud558\uae30 \uc704\ud574\uc11c\ub294 \ub370\uc774\ud130 \ubd84\uc11d\uc5d0 \uc9d1\uc911\ud560 \ud544\uc694\uac00 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n

\ud558\uc9c0\ub9cc \ub370\uc774\ud130 \ubd84\uc11d \uc2dc\uc2a4\ud15c\uc744 \uad6c\ud604\ud560 \uc218 \uc788\ub294 \uc778\uc7ac\uc758 \ud544\uc694\uc131\uc774 \ub192\uc544\uc9d0\uc5d0 \ub530\ub77c \uc2dc\uc7a5\uc5d0\uc11c \uc6b0\uc218 \uc778\uc7ac\ub97c \ud655\ubcf4\ud558\ub294 \uac83\uc774 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc704\uae30\ub97c \uadf9\ubcf5\ud558\uae30 \uc704\ud574 SFA\ub098 CRM \ub4f1\uc758 \ub3c4\uad6c\ub97c \ub3c4\uc785\ud568\uc73c\ub85c\uc368 \ub370\uc774\ud130 \ubd84\uc11d\uc758 \uc7a5\ubcbd\uc744 \ub0ae\ucd9c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub370\uc774\ud130 \ubd84\uc11d\uc744 \uc2e4\uc2dc\ud558\ub294 \ubaa9\uc801\uc744 \uba85\ud655\ud788 \ud55c \ud6c4 \uc790\uc0ac\uc5d0\uac8c \uc801\ud569\ud55c \ub3c4\uad6c\ub97c \ub3c4\uc785\ud558\uc5ec \ubc18\ub4dc\uc2dc \ud6a8\uacfc\uc801\uc778 \ub370\uc774\ud130 \ubd84\uc11d\uc744 \uc2dc\uc791\ud558\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4. <\/p>\n","protected":false},"excerpt":{"rendered":"

\uc791\uc131\uc77c: 2022.08.24 IT \uae30\uc220\uc758 \uc9c4\ud654\uc5d0 \ub530\ub77c \uae30\uc5c5 \uc6b4\uc601\u00b7\uacbd\uc601 \uc804\ub7b5\uc758 \uc77c\ud658\uc73c\ub85c\uc11c \ub370\uc774\ud130 \ubd84\uc11d\uc740 \ube60\ub728\ub9b4 \uc218 \uc5c6\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \u300c\ubb34\uc5c7\ubd80\ud130 \uc2dc\uc791\ud574\uc57c \ud558\ub098\u300d, \u300c\uc5b4\ub5a4 \ubc29\ubc95\uc774 \uc788\uc744\uae4c\u300d\ub97c \uc54c\uc9c0 \ubabb\ud574\uc11c \uc55e\uc73c\ub85c \ub098\uc544\uac00\uc9c0 \ubabb\ud558\ub294 \uacbd\uc6b0 \ub9ce\uc8e0. \uc774\ubc88\uc5d0\ub294 \uc601\uc5c5\u00b7\ub9c8\ucf00\ud305 \ubd84\uc57c\uc5d0\uc11c…<\/p>\n","protected":false},"author":1,"featured_media":679,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[109],"coauthors":[8],"class_list":["post-680","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-crm"],"yoast_head":"\nCRM\uc73c\ub85c \uc774\uc775\uc744 \uadf9\ub300\ud654 \ud558\ub294 \ubc29\ubc95, \ub370\uc774\ud130 \ubd84\uc11d\uc758 \ud575\uc2ec \ud3ec\uc778\ud2b8- \uc138\uc77c\uc988\ud3ec\uc2a4 (Salesforce) - 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