{"id":6822,"date":"2026-11-05T13:56:20","date_gmt":"2026-11-05T04:56:20","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=6822"},"modified":"2026-11-05T13:56:21","modified_gmt":"2026-11-05T04:56:21","slug":"crm-personal-information-protection-act","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/crm-personal-information-protection-act\/","title":{"rendered":"CRM \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95 \ub300\uc751 \uac00\uc774\ub4dc: \uad6d\uc678 \uc774\uc804\u00b7\uc601\ud5a5\ud3c9\uac00\u00b7\ub370\uc774\ud130 \uc8fc\uad8c\uae4c\uc9c0"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewbox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientunits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li><strong>4\ub300 \uae30\uc900 \uc911\uc2ec\uc758 \uc194\ub8e8\uc158 \uac80\uc99d<\/strong>: CRM\uc758 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95 \ub300\uc751 \uc5ec\ubd80\ub294 \uad6d\uc0b0\u00b7\uae00\ub85c\ubc8c \uc5ec\ubd80\uac00 \uc544\ub2c8\ub77c <strong>\ub370\uc774\ud130 \ubcf4\uad00 \uc704\uce58, \uad6d\uc678 \uc774\uc804 \ucc98\ub9ac \uadfc\uac70, \ud1b5\uc81c \uae30\ub2a5(\uc811\uadfc\uad8c\ud55c\u00b7\ub85c\uadf8\u00b7\uc554\ud638\ud654\u00b7\ud30c\uae30), \uc99d\ube59 \uc790\ub8cc(\uc778\uc99d\uc11c\u00b7\uac10\uc0ac \ubcf4\uace0\uc11c)<\/strong> 4\uac00\uc9c0 \ud575\uc2ec \uc694\uac74\uc744 \uac16\ucd94\uc5c8\ub294\uc9c0\ub85c \ud310\ub2e8\ud574\uc57c \ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uad6d\ub0b4 \ub9ac\uc804 \ud65c\uc6a9\uacfc \uad6d\uc678 \uc774\uc804 \uc694\uac74 \uad00\ub9ac<\/strong>: \uad6d\ub0b4 \ub9ac\uc804\uc5d0 \ub370\uc774\ud130\ub97c \uc800\uc7a5\ud558\uba74 \ub370\uc774\ud130 \uc8fc\uad8c \ubc0f \ubb3c\ub9ac\uc801 \ubcf4\uad00\uc5d0 \ub530\ub978 \uad6d\uc678 \uc774\uc804 \ubd80\ub2f4\uc744 \uc904\uc77c \uc218 \uc788\uc73c\ub098, \uc6b4\uc601\u00b7\uc9c0\uc6d0 \uacfc\uc815\uc758 \ud574\uc678 \ud558\uc704 \ucc98\ub9ac\uc790 \uc774\uc6a9\uc774\ub098 \ud574\uc678 \ubc95\uc778 \uc774\uc804 \ub4f1\uc740 <strong>\uacc4\uc57d \uccb4\uacb0\u00b7\uc774\ud589\uc5d0 \ub530\ub978 \uc704\ud0c1 \ucc98\ub9ac\ubc29\uce68 \uacf5\uac1c \ub610\ub294 \ubcc4\ub3c4 \ub3d9\uc758<\/strong> \ub4f1\uc758 \uc801\ubc95 \uadfc\uac70\ub97c \uac16\ucdb0\uc57c \ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ubcf4\uc720 \uace0\uac1d \uc218 \uae30\ubc18\uc758 \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \uccb4\uacc4 \uad6c\ucd95<\/strong>: \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95\uc0c1 \uc758\ubb34\ub294 \ub2e8\uc21c \uae30\uc5c5 \uaddc\ubaa8\ubcf4\ub2e4 <strong>CRM\uc5d0\uc11c \ucc98\ub9ac\ud558\ub294 \uc815\ubcf4\uc8fc\uccb4(\uace0\uac1d) \uc218<\/strong>\uc5d0 \ub530\ub77c \uacb0\uc815\ub418\ubbc0\ub85c(\uc608: 5\ub9cc \uba85 \uc774\uc0c1 \uc811\uc18d\uae30\ub85d 2\ub144 \ubcf4\uad00, \ub300\uae30\uc5c5\u00b7\uc911\uacac\uae30\uc5c5 10\ub9cc \uba85 \uc774\uc0c1 \uc554\ud638 \ud0a4 \uad00\ub9ac \ub4f1), \ubd84\uc11d\u00b7\uc124\uacc4 \ub2e8\uacc4\ubd80\ud130 \uc601\ud5a5\ud3c9\uac00 \ubc0f \uae30\ub2a5 \uc694\uac74\uc744 \ub9de\ucdb0\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<h2 id=\"h-\ubaa9\ucc28\" class=\"wp-block-heading\">\ubaa9\ucc28<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#h-\uac1c\uc778\uc815\ubcf4-\ubcf4\ud638\ubc95-\ub300\uc751\uc774-\ub418\ub294-crm-\uc194\ub8e8\uc158\uc744-\uace0\ub974\ub294-\uae30\uc900-4\uac00\uc9c0\" data-type=\"internal\" data-id=\"#h-\uac1c\uc778\uc815\ubcf4-\ubcf4\ud638\ubc95-\ub300\uc751\uc774-\ub418\ub294-crm-\uc194\ub8e8\uc158\uc744-\uace0\ub974\ub294-\uae30\uc900-4\uac00\uc9c0\">\uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95 \ub300\uc751\uc774 \ub418\ub294 CRM \uc194\ub8e8\uc158\uc744 \uace0\ub974\ub294 \uae30\uc900 4\uac00\uc9c0:<\/a><\/li>\n\n\n\n<li><a href=\"#h-\ub2e4\uad6d\uc801-\uae30\uc5c5\uc758-\uac1c\uc778\uc815\ubcf4-\uad6d\uc678-\uc774\uc804-crm\uc5d0\uc11c-\ucc98\ub9ac\ud558\ub294-\ubc29\ubc95\" data-type=\"internal\" data-id=\"#h-\ub2e4\uad6d\uc801-\uae30\uc5c5\uc758-\uac1c\uc778\uc815\ubcf4-\uad6d\uc678-\uc774\uc804-crm\uc5d0\uc11c-\ucc98\ub9ac\ud558\ub294-\ubc29\ubc95\">\uae00\ub85c\ubc8c CRM vs \uad6d\uc0b0 CRM: \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95 \ub300\uc751 \uc218\uc900 \ube44\uad50<\/a><\/li>\n\n\n\n<li><a href=\"#h-\ub2e4\uad6d\uc801-\uae30\uc5c5\uc758-\uac1c\uc778\uc815\ubcf4-\uad6d\uc678-\uc774\uc804-crm\uc5d0\uc11c-\ucc98\ub9ac\ud558\ub294-\ubc29\ubc95\">\ub2e4\uad6d\uc801 \uae30\uc5c5\uc758 \uac1c\uc778\uc815\ubcf4 \uad6d\uc678 \uc774\uc804, CRM\uc5d0\uc11c \ucc98\ub9ac\ud558\ub294 \ubc29\ubc95<\/a><\/li>\n\n\n\n<li><a href=\"#h-\ub370\uc774\ud130-\uc8fc\uad8c-\uad00\uc810\uc5d0\uc11c-\ubcf8-\ub300\uae30\uc5c5-crm-\ub370\uc774\ud130-\uc704\uce58-\uad6d\ub0b4-\ub9ac\uc804-vs-\ud574\uc678-\ub9ac\uc804\">\ub370\uc774\ud130 \uc8fc\uad8c \uad00\uc810\uc5d0\uc11c \ubcf8 \ub300\uae30\uc5c5 CRM \ub370\uc774\ud130 \uc704\uce58: \uad6d\ub0b4 \ub9ac\uc804 vs \ud574\uc678 \ub9ac\uc804<\/a><\/li>\n\n\n\n<li><a href=\"#h-crm-\ub3c4\uc785-\uc2dc-\uac1c\uc778\uc815\ubcf4-\uc601\ud5a5\ud3c9\uac00-\uc9c4\ud589-\uc808\ucc28\" data-type=\"internal\" data-id=\"#h-crm-\ub3c4\uc785-\uc2dc-\uac1c\uc778\uc815\ubcf4-\uc601\ud5a5\ud3c9\uac00-\uc9c4\ud589-\uc808\ucc28\">CRM \ub3c4\uc785 \uc2dc \uac1c\uc778\uc815\ubcf4 \uc601\ud5a5\ud3c9\uac00 \uc9c4\ud589 \uc808\ucc28<\/a><\/li>\n\n\n\n<li><a href=\"#h-\uae30\uc5c5-\uaddc\ubaa8\ubcc4-\uac1c\uc778\uc815\ubcf4-\ubcf4\ud638\ubc95-\ub300\uc751-\uae30\uc900\">\uae30\uc5c5 \uaddc\ubaa8\ubcc4 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95 \ub300\uc751 \uae30\uc900<\/a><\/li>\n\n\n\n<li><a href=\"#h-\uc790\uc8fc-\ubb3b\ub294-\uc9c8\ubb38-faqs\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38 (FAQ)<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uace0\uac1d \ub370\uc774\ud130\uac00 \ubaa8\uc774\ub294 CRM\uc740 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95\uc744 \uac00\uc7a5 \uc2e0\uacbd \uc368\uc57c \ud558\ub294 \ud504\ub85c\uadf8\ub7a8\uc785\ub2c8\ub2e4. \uad6d\uc678 \uc774\uc804\uacfc \ub370\uc774\ud130 \ubcf4\uad00 \uc704\uce58, \uc601\ud5a5\ud3c9\uac00\uae4c\uc9c0 CRM\uc744 \uc120\ud0dd\ud558\uace0 \ud65c\uc6a9\ud560 \ub54c \ubc18\ub4dc\uc2dc \ud655\uc778\ud574\uc57c \ud560 \uc0ac\ud56d\uc744 \uc815\ub9ac\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-\uac1c\uc778\uc815\ubcf4-\ubcf4\ud638\ubc95-\ub300\uc751\uc774-\ub418\ub294-crm-\uc194\ub8e8\uc158\uc744-\uace0\ub974\ub294-\uae30\uc900-4\uac00\uc9c0\" class=\"wp-block-heading has-white-color has-midnight-gradient-background has-text-color has-background has-link-color wp-elements-1\"><strong>\uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95 \ub300\uc751\uc774 \ub418\ub294 CRM \uc194\ub8e8\uc158\uc744 \uace0\ub974\ub294 \uae30\uc900 4\uac00\uc9c0<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CRM\uc740 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \ubc95\ub839\uc774 \ub9d0\ud558\ub294 &#8220;\uac1c\uc778\uc815\ubcf4\ucc98\ub9ac\uc2dc\uc2a4\ud15c&#8221;\uc785\ub2c8\ub2e4. \ubc95\ub839\uc740 \uc774\ub97c \ub370\uc774\ud130\ubca0\uc774\uc2a4\uc2dc\uc2a4\ud15c \ub4f1 \uac1c\uc778\uc815\ubcf4\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \uccb4\uacc4\uc801\uc73c\ub85c \uad6c\uc131\ud55c \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc815\uc758\ud569\ub2c8\ub2e4(\uac1c\uc778\uc815\ubcf4\uc758 \uc548\uc804\uc131 \ud655\ubcf4\uc870\uce58 \uae30\uc900 \uc81c2\uc870).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ubc95\uc5d0\uc11c &#8220;\ucc98\ub9ac&#8221;\uc758 \ubc94\uc704\ub294 \ub113\uc2b5\ub2c8\ub2e4. \uc218\uc9d1\ubd80\ud130 \uc0dd\uc131, \uc5f0\uacc4, \uc800\uc7a5, \uac80\uc0c9, \uc774\uc6a9, \uc81c\uacf5, \ud30c\uae30\uae4c\uc9c0 \ubaa8\ub450 \ucc98\ub9ac\uc5d0 \ud3ec\ud568\ub429\ub2c8\ub2e4(\uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95 \uc81c2\uc870). CRM\uc5d0\uc11c \uc774\ub8e8\uc5b4\uc9c0\ub294 \uac70\uc758 \ubaa8\ub4e0 \uc77c\uc774 \uc5ec\uae30\uc5d0 \ud574\ub2f9\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uacb0\uad6d \uad00\uac74\uc740 CRM\uc774 \ub2e8\uacc4\ub9c8\ub2e4 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95\uc744 \uc9c0\ud0ac \uc218 \uc788\ub294 \uccb4\uacc4\ub97c \ub9c8\ub828\ud588\ub290\ub0d0\uc785\ub2c8\ub2e4. &#8220;\uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95 \ub300\uc751\uc774 \ub418\ub294 CRM&#8221;\uc740 \uc81c\ud488 \uc774\ub984\ubcf4\ub2e4 \uc544\ub798 \ub124 \uac00\uc9c0\ub97c \uac16\ucdc4\ub294\uc9c0\ub85c \uac00\ub824\uc9d1\ub2c8\ub2e4. \uc774 \uae30\uc900\uc744 \uba3c\uc800 \uc138\uc6b0\uba74 \uc5b4\ub5a4 \uc81c\ud488\uc744 \ube44\uad50\ud558\ub4e0 \uac19\uc740 \uc7a3\ub300\ub85c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\ub370\uc774\ud130 \ubcf4\uad00 \uc704\uce58: <\/strong>\uace0\uac1d \ub370\uc774\ud130\uac00 \uc2e4\uc81c\ub85c \uc5b4\ub290 \ub098\ub77c\uc5d0 \uc800\uc7a5\ub418\ub294\uc9c0 \ud655\uc778\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uad6d\ub0b4 \ubcf4\uad00\uc774 \uac00\ub2a5\ud55c\uc9c0, \uc608\uc678\ub294 \ubb34\uc5c7\uc778\uc9c0\ub3c4 \ubb38\uc11c\ub85c \ub098\uc640 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uad6d\uc678 \uc774\uc804 \ucc98\ub9ac \uadfc\uac70<\/strong>: \ud574\uc678 \uc778\ud504\ub77c\ub098 \ud574\uc678 \ud558\uc704 \ucc98\ub9ac\uc790(\ubca4\ub354\uac00 \ub2e4\uc2dc \ub9e1\uae30\ub294 \uc5c5\uccb4)\ub97c \uc4f4\ub2e4\uba74, \ubc95\uc774 \uc778\uc815\ud558\ub294 \uc774\uc804 \uadfc\uac70\ub97c \uac16\ucd9c \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc704\ud0c1 \uacc4\uc57d\uc11c\uc640 \ud558\uc704 \ucc98\ub9ac\uc790 \ubaa9\ub85d\uc774 \uacf5\uac1c\ub418\uc5b4 \uc788\ub294\uc9c0\uac00 \ucd9c\ubc1c\uc810\uc785\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ud1b5\uc81c \uae30\ub2a5<\/strong>: \ubc95\ub839\uc774 \uc694\uad6c\ud558\ub294 \uc811\uadfc\uad8c\ud55c \uad00\ub9ac, \uc811\uc18d\uae30\ub85d \ubcf4\uad00, \uc554\ud638\ud654, \ud30c\uae30\ub97c CRM \uc548\uc5d0\uc11c \uc124\uc815\ud558\uace0 \uae30\ub85d\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc99d\ube59 \uc790\ub8cc<\/strong>: \uc815\ubcf4\ubcf4\ud638 \uc2ec\uc758\ub098 \uac10\uc0ac \ub54c \uc81c\ucd9c\ud560 \uc778\uc99d\uc11c\uc640 \uac10\uc0ac \ubcf4\uace0\uc11c\ub97c \ubca4\ub354\uc5d0\uac8c\uc11c \ubc1b\uc744 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-table is-style-header-highlight\"><table class=\"has-fixed-layout\"><thead><tr><th>\uae30\uc900<\/th><th>Salesforce\uc5d0\uc11c \ud655\uc778\ub418\ub294 \uac83<\/th><\/tr><\/thead><tbody><tr><td>\ub370\uc774\ud130 \ubcf4\uad00 \uc704\uce58<\/td><td>Hyperforce \ud55c\uad6d \uc778\uc2a4\ud134\uc2a4\uac00 AWS \uc11c\uc6b8 \ub9ac\uc804(ap-northeast-2)\uc5d0 \uc788\uc73c\uba70, <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=000382217&amp;language=en_US&amp;type=1\" data-type=\"link\" data-id=\"https:\/\/help.salesforce.com\/s\/articleView?id=000382217&amp;language=en_US&amp;type=1\">\uad6d\ub0b4 3\uac1c \uac00\uc6a9 \uc601\uc5ed\uc5d0 \ub098\ub258\uc5b4 \uc6b4\uc601<\/a>\ub429\ub2c8\ub2e4.<\/td><\/tr><tr><td>\uad6d\uc678 \uc774\uc804 \ucc98\ub9ac \uadfc\uac70<\/td><td>\ub370\uc774\ud130 \ucc98\ub9ac \ubd80\uc18d\uc11c(DPA)\ub97c \uc81c\uacf5\ud558\uace0, \uc778\ud504\ub77c\u00b7\ud558\uc704 \ucc98\ub9ac\uc790 \ubaa9\ub85d\uc744 \uacf5\uac1c\ud569\ub2c8\ub2e4.<\/td><\/tr><tr><td>\ud1b5\uc81c \uae30\ub2a5<\/td><td>\uc554\ud638\ud654(Platform Encryption), \uc0ac\uc6a9\uc790 \ud65c\ub3d9 \ucd94\uc801(Event Monitoring), \ud544\ub4dc \ubcc0\uacbd \uc774\ub825 \uc7a5\uae30 \ubcf4\uad00(Field Audit Trail)\uc744 <a href=\"https:\/\/www.salesforce.com\/platform\/shield\/\">Shield<\/a>\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4(<a href=\"https:\/\/www.salesforce.com\/platform\/shield\/\">Salesforce Shield<\/a>)<\/td><\/tr><tr><td>\uc99d\ube59 \uc790\ub8cc<\/td><td>\uc778\uc99d\uc11c\uc640 \uac10\uc0ac \ubcf4\uace0\uc11c\ub97c <a href=\"https:\/\/compliance.salesforce.com\/\">Salesforce Compliance<\/a> \ud3ec\ud138\uc5d0\uc11c \uc81c\uacf5\ud569\ub2c8\ub2e4<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\uc810\uac80 \uae30\uc900\uc744 \uc138\uc6e0\ub2e4\uba74, \uc774\uc81c \ub9ce\uc740 \ubd84\ub4e4\uc774 \uad81\uae08\ud574\ud558\ub294 \uc9c8\ubb38\uc73c\ub85c \ub118\uc5b4\uac00 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uae00\ub85c\ubc8c CRM\uacfc \uad6d\uc0b0 CRM\uc740 \ubb34\uc5c7\uc774 \ub2e4\ub97c\uae4c\uc694?<\/p>\n\n\n\n<h2 id=\"h-\uae00\ub85c\ubc8c-crm-vs-\uad6d\uc0b0-crm-\uac1c\uc778\uc815\ubcf4-\ubcf4\ud638\ubc95-\ub300\uc751-\uc218\uc900-\ube44\uad50\" class=\"wp-block-heading has-white-color has-midnight-gradient-background has-text-color has-background has-link-color wp-elements-2\"><strong>\uae00\ub85c\ubc8c CRM vs \uad6d\uc0b0 CRM: \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95 \ub300\uc751 \uc218\uc900 \ube44\uad50<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ucc28\uc774\ub294 &#8220;\uc5b4\ub290 \ub098\ub77c \uc81c\ud488\uc774\ub0d0&#8221;\ubcf4\ub2e4 &#8220;\ub370\uc774\ud130\uac00 \uc5b4\ub514\uc11c, \uc5b4\ub5bb\uac8c \ucc98\ub9ac\ub418\ub290\ub0d0&#8221;\uc5d0\uc11c \uc0dd\uae41\ub2c8\ub2e4. \uc55e\uc11c \uc815\ud55c \ub124 \uac00\uc9c0 \uae30\uc900\uc740 \uadf8\ub300\ub85c \uc801\uc6a9\ub418\uace0, \uc720\ud615\uc5d0 \ub530\ub77c \uc911\uc810\uc801\uc73c\ub85c \ud655\uc778\ud560 \ubd80\ubd84\ub9cc \ub2ec\ub77c\uc9d1\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-header-highlight\"><table class=\"has-fixed-layout\"><thead><tr><th>\ud655\uc778 \ud56d\ubaa9<\/th><th>\uae00\ub85c\ubc8c CRM\uc5d0\uc11c \ubcfc \uac83<\/th><th>\uad6d\uc0b0 CRM\uc5d0\uc11c \ubcfc \uac83<\/th><\/tr><\/thead><tbody><tr><td>\ub370\uc774\ud130 \ubcf4\uad00 \uc704\uce58<\/td><td><br>\uad6d\ub0b4 \ub9ac\uc804 \uc81c\uacf5 \uc5ec\ubd80\uc640 \uad6d\uc678 \ucc98\ub9ac \uc608\uc678 \ubc94\uc704<\/td><td>\ud074\ub77c\uc6b0\ub4dc\uc778\uc9c0 \uc124\uce58\ud615\uc778\uc9c0, \ud074\ub77c\uc6b0\ub4dc\ub77c\uba74 \uc778\ud504\ub77c \uc704\uce58<\/td><\/tr><tr><td>\uad6d\uc678 \uc774\uc804<\/td><td>\ud574\uc678 \ud558\uc704 \ucc98\ub9ac\uc790\uc640 \uc9c0\uc6d0 \uc870\uc9c1\uc758 \uc774\uc804 \uadfc\uac70<\/td><td>\ud574\uc678 \uc778\ud504\ub77c\u00b7\uc678\ubd80 \uc11c\ube44\uc2a4 \uc5f0\ub3d9 \uc5ec\ubd80<\/td><\/tr><tr><td>\ud1b5\uc81c \uae30\ub2a5<\/td><td>\uc811\uadfc\uad8c\ud55c\u00b7\ub85c\uadf8\u00b7\uc554\ud638\ud654 \uae30\ub2a5\uc758 \uae30\ubcf8 \uc81c\uacf5 \ubc94\uc704\uc640 \ucd94\uac00 \uad6c\uc131 \ud544\uc694 \uc5ec\ubd80<\/td><td>\uc811\uadfc\uad8c\ud55c\u00b7\ub85c\uadf8\u00b7\uc554\ud638\ud654 \uae30\ub2a5\uc758 \uae30\ubcf8 \uc81c\uacf5 \ubc94\uc704\uc640 \ucd94\uac00 \uad6c\uc131 \ud544\uc694 \uc5ec\ubd80<\/td><\/tr><tr><td>\uc99d\ube59 \uc790\ub8cc<\/td><td>\ubcf4\uc720 \uc778\uc99d\uacfc \uac10\uc0ac \ubcf4\uace0\uc11c \uc81c\uacf5 \ubc29\uc2dd<\/td><td>\ubcf4\uc720 \uc778\uc99d\uacfc \uac10\uc0ac \ubcf4\uace0\uc11c \uc81c\uacf5 \ubc29\uc2dd<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\uad6d\uc0b0\uc774\ub77c\uc11c \ubb34\uc870\uac74 \uc548\uc2ec\ud560 \uc218\ub3c4, \uae00\ub85c\ubc8c\uc774\ub77c\uc11c \ubb34\uc870\uac74 \uc704\ud5d8\ud558\ub2e4\uace0 \ubcfc \uc218\ub3c4 \uc5c6\uc2b5\ub2c8\ub2e4. \uae00\ub85c\ubc8c CRM\uc740 \uad6d\uc678 \uc774\uc804 \uacbd\ub85c\uc640 \uadfc\uac70\ub97c \ubb38\uc11c\ub85c \uccb4\uacc4\uc801\uc73c\ub85c \uacf5\uac1c\ud558\ub294 \ud3b8\uc785\ub2c8\ub2e4. \uadf8\ub798\uc11c \ub2e4\uc74c\uc73c\ub85c \ubcfc \uac83\uc740 \uad6d\uc678 \uc774\uc804\uc744 \uc2e4\uc81c\ub85c \uc5b4\ub5bb\uac8c \ucc98\ub9ac\ud558\ub290\ub0d0\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-\ub2e4\uad6d\uc801-\uae30\uc5c5\uc758-\uac1c\uc778\uc815\ubcf4-\uad6d\uc678-\uc774\uc804-crm\uc5d0\uc11c-\ucc98\ub9ac\ud558\ub294-\ubc29\ubc95\" class=\"wp-block-heading has-white-color has-midnight-gradient-background has-text-color has-background has-link-color wp-elements-3\">\ub2e4\uad6d\uc801 \uae30\uc5c5\uc758 \uac1c\uc778\uc815\ubcf4 \uad6d\uc678 \uc774\uc804, CRM\uc5d0\uc11c \ucc98\ub9ac\ud558\ub294 \ubc29\ubc95<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uac1c\uc778\uc815\ubcf4 \uad6d\uc678 \uc774\uc804\uc740 \uc6d0\uce59\uc801\uc73c\ub85c \uae08\uc9c0\ub418\uace0, \ubc95\uc774 \uc815\ud55c \uadfc\uac70\uac00 \uc788\uc744 \ub54c\ub9cc \ud5c8\uc6a9\ub429\ub2c8\ub2e4. \uc5ec\uae30\uc11c &#8220;\uc774\uc804&#8221;\uc5d0\ub294 \uad6d\uc678 \uc81c\uacf5\ubfd0 \uc544\ub2c8\ub77c <a href=\"https:\/\/www.law.go.kr\/LSW\/lsInfoP.do?lsiSeq=283839&amp;efYd=20260911\" data-type=\"link\" data-id=\"https:\/\/www.law.go.kr\/LSW\/lsInfoP.do?lsiSeq=283839&amp;efYd=20260911\">\uad6d\uc678 \ucc98\ub9ac\uc704\ud0c1\uacfc \ubcf4\uad00<\/a>\ub3c4 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-header-highlight\"><table class=\"has-fixed-layout\"><thead><tr><th>\ud5c8\uc6a9 \uadfc\uac70<\/th><th>\ub0b4\uc6a9<\/th><\/tr><\/thead><tbody><tr><td>\u2460 \ubcc4\ub3c4 \ub3d9\uc758<\/td><td>\uc774\uc804 \ud56d\ubaa9, \uad6d\uac00, \ubc1b\ub294 \uc790, \ubaa9\uc801, \ubcf4\uc720\uae30\uac04 \ub4f1\uc744 \uc54c\ub9ac\uace0 \uc815\ubcf4\uc8fc\uccb4\uc758 \ubcc4\ub3c4 \ub3d9\uc758\ub97c \ubc1b\uc74c<\/td><\/tr><tr><td>\u2461 \ubc95\ub960\u00b7\uc870\uc57d<\/td><td>\ubc95\ub960\uc774\ub098 \ub300\ud55c\ubbfc\uad6d\uc774 \ub2f9\uc0ac\uc790\uc778 \uc870\uc57d\uc5d0 \ud2b9\ubcc4\ud55c \uaddc\uc815\uc774 \uc788\uc74c<\/td><\/tr><tr><td>\u2462 \uacc4\uc57d \uc774\ud589<\/td><td>\uc815\ubcf4\uc8fc\uccb4\uc640\uc758 \uacc4\uc57d \uccb4\uacb0\u00b7\uc774\ud589\uc5d0 \ucc98\ub9ac\uc704\ud0c1\u00b7\ubcf4\uad00\uc774 \ud544\uc694\ud558\uace0, \uadf8 \ub0b4\uc6a9\uc744 \ucc98\ub9ac\ubc29\uce68\uc5d0 \uacf5\uac1c\ud558\uac70\ub098 \uac1c\ubcc4 \uace0\uc9c0\ud568<\/td><\/tr><tr><td>\u2463 \uc778\uc99d<\/td><td>\uc774\uc804\ubc1b\ub294 \uc790\uac00 \ubcf4\ud638\uc704\uc6d0\ud68c\uac00 \uace0\uc2dc\ud55c \uc778\uc99d\uc744 \ubc1b\uc74c<\/td><\/tr><tr><td>\u2464 \uc801\uc815\uc131 \uc778\uc815<\/td><td>\uc774\uc804 \uad6d\uac00\uc758 \ubcf4\ud638 \uc218\uc900\uc744 \ubcf4\ud638\uc704\uc6d0\ud68c\uac00 \uad6d\ub0b4\ubc95\uacfc \uc2e4\uc9c8\uc801\uc73c\ub85c \ub3d9\ub4f1\ud558\ub2e4\uace0 \uc778\uc815\ud568<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">CRM \uc6b4\uc601\uc5d0\uc11c \uac80\ud1a0\ud560 \uc218 \uc788\ub294 \uadfc\uac70 \uc911 \ud558\ub098\ub294 \u2462 \uacc4\uc57d \uc774\ud589\uc785\ub2c8\ub2e4. 2023\ub144 \uac1c\uc815 \ud6c4\uc5d0\ub294 \uc815\ubcf4\uc8fc\uccb4\uc640\uc758 \uacc4\uc57d \uccb4\uacb0\u00b7\uc774\ud589\uc5d0 \ud544\uc694\ud55c \uad6d\uc678 \ucc98\ub9ac\uc704\ud0c1\u00b7\ubcf4\uad00\uc774\ub77c\uba74 \ubc95\uc815 \uc694\uac74\uc5d0 \ub530\ub77c \ucc98\ub9ac\ubc29\uce68 \uacf5\uac1c \ub610\ub294 \uac1c\ubcc4 \uace0\uc9c0\ub85c \uc774\uc804\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4(\uac1c\uc778\uc815\ubcf4\ubcf4\ud638\uc704\uc6d0\ud68c \ubcf4\ub3c4\uc790\ub8cc). \ub2e4\ub9cc \uc2e4\uc81c \uacc4\uc57d \uc774\ud589\uc5d0 \ud544\uc694\ud55c\uc9c0 \ud655\uc778\ud574\uc57c \ud558\uba70, \ud574\uc678 \ubc95\uc778\uc5d0 \uace0\uac1d \uc815\ubcf4\ub97c &#8220;\uc81c\uacf5&#8221;\ud558\ub294 \uacbd\uc6b0\uc5d0\ub294 <a href=\"https:\/\/www.pipc.go.kr\/np\/cop\/bbs\/selectBoardArticle.do?bbsId=BS074&amp;mCode=C020010000&amp;nttId=8674\" data-type=\"link\" data-id=\"https:\/\/www.pipc.go.kr\/np\/cop\/bbs\/selectBoardArticle.do?bbsId=BS074&amp;mCode=C020010000&amp;nttId=8674\">\ub2e4\ub978 \uadfc\uac70\ub97c \uac80\ud1a0<\/a>\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ub2e4\uad6d\uc801 \uae30\uc5c5\uc774 CRM\uc5d0\uc11c \uad6d\uc678 \uc774\uc804\uc744 \ucc98\ub9ac\ud558\ub294 \uc21c\uc11c\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\ud750\ub984 \ud30c\uc545:<\/strong> \uace0\uac1d \ub370\uc774\ud130\uac00 \uc5b4\ub290 \uad6d\uac00\uc758 \uc778\ud504\ub77c, \ud558\uc704 \ucc98\ub9ac\uc790, \ud574\uc678 \ubc95\uc778\uc73c\ub85c \uac00\ub294\uc9c0 \uc815\ub9ac\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uadfc\uac70 \uc120\ud0dd:<\/strong> \ud750\ub984\ub9c8\ub2e4 \uc704\ud0c1\u00b7\ubcf4\uad00\uc778\uc9c0, \uc81c3\uc790 \uc81c\uacf5\uc778\uc9c0 \ub098\ub204\uace0 \ub9de\ub294 \uadfc\uac70\ub97c \uace0\ub985\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc704\ud0c1 \ubb38\uc11c\ud654:<\/strong> CRM \ubca4\ub354\uc640 \uc704\ud0c1 \uacc4\uc57d\uc744 \ubb38\uc11c\ub85c \ub9fa\uc2b5\ub2c8\ub2e4. \uc704\ud0c1 \ubb38\uc11c\uc5d0\ub294 \ubaa9\uc801 \uc678 \ucc98\ub9ac \uae08\uc9c0\uc640 \ubcf4\ud638\uc870\uce58\uac00 \ub4e4\uc5b4\uac00\uc57c \ud569\ub2c8\ub2e4(\uc81c26\uc870).<\/li>\n\n\n\n<li><strong>\uacf5\uac1c:<\/strong> \uc704\ud0c1 \ub0b4\uc6a9\uacfc \uc218\ud0c1\uc790, \uad6d\uc678 \uc774\uc804 \uc0ac\ud56d\uc744 \ucc98\ub9ac\ubc29\uce68\uc5d0 \uacf5\uac1c\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uac10\ub3c5:<\/strong> \uc218\ud0c1\uc790\uc758 \ucc98\ub9ac \ud604\ud669\uc744 \uc810\uac80\ud569\ub2c8\ub2e4. \uc218\ud0c1\uc790\uac00 \ub2e4\uc2dc \uc81c3\uad6d\uc73c\ub85c \uc62e\uae30\ub294 \uc7ac\uc774\uc804\uc5d0\ub3c4 \uac19\uc740 \uaddc\uc815\uc774 \uc801\uc6a9\ub429\ub2c8\ub2e4(\uc81c28\uc870\uc75811).<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Salesforce\ub294 \uc774 \uacfc\uc815\uc5d0 \uc4f8 \ubb38\uc11c\ub97c \uacf5\uc2dd\uc801\uc73c\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub370\uc774\ud130 \ucc98\ub9ac \ubd80\uc18d\uc11c(DPA)<\/strong>: Salesforce\uac00 \uace0\uac1d\uc758 \uc9c0\uc2dc\uc5d0 \ub530\ub77c \ucc98\ub9ac\ud558\ub294 \ucc98\ub9ac\uc790\ub77c\ub294 \uc810, \ud558\uc704 \ucc98\ub9ac\uc790 \uad00\ub9ac, \ub370\uc774\ud130 \ubc18\ud658\u00b7\uc0ad\uc81c, \uce68\ud574 \ud1b5\uc9c0\ub97c \ub2e4\ub8f9\ub2c8\ub2e4. \uc0c8 \ud558\uc704 \ucc98\ub9ac\uc790\uac00 \ucd94\uac00\ub418\uba74 \uace0\uac1d\uc740 30\uc77c \uc548\uc5d0 \uc774\uc758\ub97c \uc81c\uae30\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc778\ud504\ub77c\u00b7\ud558\uc704 \ucc98\ub9ac\uc790 \ubaa9\ub85d<\/strong>: \uc11c\ube44\uc2a4\ubcc4 \uc778\ud504\ub77c, \ud558\uc704 \ucc98\ub9ac\uc790, \ucc98\ub9ac \ubaa9\uc801, \uad6d\uac00\ub97c \uacf5\uac1c\ud558\uace0, \uc0c8 \ud558\uc704 \ucc98\ub9ac\uc790 \uc54c\ub9bc\uc744 \uc2e0\uccad\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uad6c\uc18d\ub825 \uc788\ub294 \uae30\uc5c5 \uaddc\uce59(BCR)<\/strong>: 2015\ub144 \uc720\ub7fd \uac10\ub3c5\uae30\uad00, 2023\ub144 \uc601\uad6d ICO\uc758 \uc2b9\uc778\uc744 \ubc1b\uc740 \ucc98\ub9ac\uc790\uc6a9 BCR\uc774 \uc788\uc2b5\ub2c8\ub2e4. Salesforce \uadf8\ub8f9 \ub0b4\ubd80 \uc774\uc804\uc5d0 \uc801\uc6a9\ub429\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774\ucc98\ub7fc \uad6d\uc678 \uc774\uc804 \uadfc\uac70\ub97c \uac16\ucd94\ub294 \uac83\uacfc \ubcc4\uac1c\ub85c, \ub370\uc774\ud130\ub97c \uc544\uc608 \uad6d\ub0b4\uc5d0 \ub450\ub294 \uc120\ud0dd\uc9c0\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-\ub370\uc774\ud130-\uc8fc\uad8c-\uad00\uc810\uc5d0\uc11c-\ubcf8-\ub300\uae30\uc5c5-crm-\ub370\uc774\ud130-\uc704\uce58-\uad6d\ub0b4-\ub9ac\uc804-vs-\ud574\uc678-\ub9ac\uc804\" class=\"wp-block-heading has-white-color has-midnight-gradient-background has-text-color has-background has-link-color wp-elements-4\">\ub370\uc774\ud130 \uc8fc\uad8c \uad00\uc810\uc5d0\uc11c \ubcf8 \ub300\uae30\uc5c5 CRM \ub370\uc774\ud130 \uc704\uce58: \uad6d\ub0b4 \ub9ac\uc804 vs \ud574\uc678 \ub9ac\uc804<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ub370\uc774\ud130 \uc8fc\uad8c\uc740 \ub370\uc774\ud130\uc758 \uc800\uc7a5\u00b7\ucc98\ub9ac \uc704\uce58\uc640 \uc801\uc6a9 \ubc95\ub960, \ud1b5\uc81c \uad8c\ud55c\uc5d0 \uad00\ud55c \uac1c\ub150\uc785\ub2c8\ub2e4. \uad6d\ub0b4 \ub9ac\uc804\uc5d0 CRM \ub370\uc774\ud130\ub97c \ub450\uba74 \uc800\uc7a5 \uc704\uce58\uc5d0\uc11c \uc0dd\uae30\ub294 \uad6d\uc678 \uc774\uc804 \uc774\uc288\ub97c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\ub9cc \ud574\uc678 \uc9c0\uc6d0 \uc870\uc9c1\uc758 \uc811\uadfc\uc774\ub098 \ud558\uc704 \ucc98\ub9ac\uc790 \uc774\uc6a9 \ub4f1 \uc6b4\uc601 \uacfc\uc815\uc758 \uad6d\uc678 \ucc98\ub9ac \uc5ec\ubd80\ub294 \ubcc4\ub3c4\ub85c \ud655\uc778\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 id=\"h-\ub370\uc774\ud130-\uc8fc\uad8c\uc744-\uc704\ud574-\uad6d\ub0b4-\ub370\uc774\ud130\uc13c\ud130\uc5d0-\ub370\uc774\ud130\ub97c-\ubcf4\uad00\ud558\ub294-\uc5d4\ud130\ud504\ub77c\uc774\uc988-crm\uc740-\ubb34\uc5c7\uc778\uac00\uc694\" class=\"wp-block-heading\"><strong>\ub370\uc774\ud130 \uc8fc\uad8c\uc744 \uc704\ud574 \uad6d\ub0b4 \ub370\uc774\ud130\uc13c\ud130\uc5d0 \ub370\uc774\ud130\ub97c \ubcf4\uad00\ud558\ub294 \uc5d4\ud130\ud504\ub77c\uc774\uc988 CRM\uc740 \ubb34\uc5c7\uc778\uac00\uc694?<\/strong> <\/h3>\n\n\n\n<p class=\"is-style-body-2 wp-block-paragraph\">Salesforce\ub294 \ud55c\uad6d\uc744 Hyperforce(Salesforce\uc758 \ud37c\ube14\ub9ad \ud074\ub77c\uc6b0\ub4dc \uc778\ud504\ub77c) \uc81c\uacf5 \uad6d\uac00\ub85c \uacf5\uc2dd \uc548\ub0b4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=000795008&amp;language=en_US&amp;type=1\">\ud55c\uad6d \uc778\uc2a4\ud134\uc2a4\ub294 AWS \uc11c\uc6b8 \ub9ac\uc804<\/a>\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\uad6d\ub0b4 \ub9ac\uc804\uc744 \uace0\ub97c \ub54c\ub294 \uc5b4\ub290 CRM\uc774\ub4e0 \uacf5\ud1b5\uc73c\ub85c \ub450 \uac00\uc9c0\ub97c \ud655\uc778\ud569\ub2c8\ub2e4.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc81c\ud488\ubcc4 \ub370\uc774\ud130 \uc704\uce58<\/strong>: \uc4f0\ub824\ub294 \uc81c\ud488\uacfc \uae30\ub2a5\ub9c8\ub2e4 \ub370\uc774\ud130\uac00 \uc5b4\ub290 \ub9ac\uc804\uc5d0 \uc800\uc7a5\ub418\ub294\uc9c0 \uacc4\uc57d \uc804\uc5d0 \ud655\uc778\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc6b4\uc601\u00b7\uc9c0\uc6d0 \uacfc\uc815\uc758 \ucc98\ub9ac \uc704\uce58<\/strong>: \uc800\uc7a5 \uc704\uce58\uc640 \ubcc4\uac1c\ub85c, \uc9c0\uc6d0\uacfc \uc6b4\uc601 \uacfc\uc815\uc5d0\uc11c \ub370\uc774\ud130\uac00 \ucc98\ub9ac\ub418\ub294 \uc704\uce58\uc640 \uadf8 \uadfc\uac70\ub97c \ud655\uc778\ud569\ub2c8\ub2e4. <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=000795008&amp;language=en_US&amp;type=1\" data-type=\"link\" data-id=\"https:\/\/help.salesforce.com\/s\/articleView?id=000795008&amp;language=en_US&amp;type=1\">Salesforce\ub294 \uc774 \ubc94\uc704\ub97c \uacf5\uc2dd \ubb38\uc11c<\/a>\ub85c \uc548\ub0b4\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table is-style-header-highlight\"><table class=\"has-fixed-layout\"><thead><tr><th>\uc0c1\ud669<\/th><th>\uad6d\ub0b4 \ub9ac\uc804\uc774 \ub9de\ub294 \uacbd\uc6b0<\/th><th>\ud574\uc678 \ub9ac\uc804\ub3c4 \uac80\ud1a0\ud560 \uc218 \uc788\ub294 \uacbd\uc6b0<\/th><\/tr><\/thead><tbody><tr><td>\uc5c5\uc885<\/td><td>\uae08\uc735\u00b7\uacf5\uacf5 \ub4f1 \uaddc\uc81c\uac00 \uac15\ud55c \uc5c5\uc885<\/td><td>\uaddc\uc81c \ubd80\ub2f4\uc774 \uc0c1\ub300\uc801\uc73c\ub85c \ub0ae\uc740 \uc5c5\uc885<\/td><\/tr><tr><td>\uace0\uac1d \uad6c\uc131<\/td><td>\uad6d\ub0b4 \uace0\uac1d \ub370\uc774\ud130 \uc911\uc2ec<\/td><td>\uc5ec\ub7ec \uad6d\uac00 \uace0\uac1d \ub370\uc774\ud130\ub97c \ud55c \uc870\uc9c1\uc5d0\uc11c \uad00\ub9ac<\/td><\/tr><tr><td>\uc870\uc9c1 \uad6c\uc870<\/td><td>\uad6d\ub0b4 \ubcf8\uc0ac \uc911\uc2ec \uc6b4\uc601<\/td><td>\ud574\uc678 \ubcf8\uc0ac\u00b7\uc9c0\uc5ed \ubcf8\ubd80\uac00 CRM\uc744 \ud568\uaed8 \uc6b4\uc601<\/td><\/tr><tr><td>\ub0b4\ubd80 \uc815\ucc45<\/td><td>\ub370\uc774\ud130 \uad6d\ub0b4 \ubcf4\uad00\uc744 \uc0ac\ub0b4 \uc815\ucc45\uc774\ub098 \uace0\uac1d \uacc4\uc57d\uc73c\ub85c \uc694\uad6c<\/td><td>\uad6d\uc678 \uc774\uc804 \uadfc\uac70\uc640 \uc808\ucc28\uac00 \uc774\ubbf8 \uc815\ube44\ub428<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 id=\"h-crm-\ub3c4\uc785-\uc2dc-\uac1c\uc778\uc815\ubcf4-\uc601\ud5a5\ud3c9\uac00-\uc9c4\ud589-\uc808\ucc28\" class=\"wp-block-heading has-white-color has-midnight-gradient-background has-text-color has-background has-link-color wp-elements-5\">CRM \ub3c4\uc785 \uc2dc \uac1c\uc778\uc815\ubcf4 \uc601\ud5a5\ud3c9\uac00 \uc9c4\ud589 \uc808\ucc28<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uac1c\uc778\uc815\ubcf4 \uc601\ud5a5\ud3c9\uac00\ub294 \uac1c\uc778\uc815\ubcf4 \ucc98\ub9ac\uc5d0 \ub530\ub978 \uce68\ud574 \uc704\ud5d8\uc744 \ubbf8\ub9ac \ubd84\uc11d\ud558\uace0 \uac1c\uc120\ud558\ub294 \uc808\ucc28\uc785\ub2c8\ub2e4. \ubc95\uc801 \uc758\ubb34\ub294 \uc77c\uc815 \uc694\uac74\uc5d0 \ud574\ub2f9\ud558\ub294 <a href=\"https:\/\/www.law.go.kr\/LSW\/lsInfoP.do?lsiSeq=283839&amp;efYd=20260911\" data-type=\"link\" data-id=\"https:\/\/www.law.go.kr\/LSW\/lsInfoP.do?lsiSeq=283839&amp;efYd=20260911\">\uac1c\uc778\uc815\ubcf4\ud30c\uc77c\uc744 \uc6b4\uc6a9\ud558\ub294 \uacf5\uacf5\uae30\uad00\uc5d0 \uc801\uc6a9<\/a>\ub429\ub2c8\ub2e4. \ub300\uc0c1 \ud30c\uc77c \uae30\uc900\uc740 \uc544\ub798\uc640 \uac19\uc2b5\ub2c8\ub2e4.(\uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95 \uc81c33\uc870, \uc2dc\ud589\ub839 \uc81c35\uc870).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>5\ub9cc \uba85 \uc774\uc0c1\uc758 \ubbfc\uac10\uc815\ubcf4 \ub610\ub294 \uace0\uc720\uc2dd\ubcc4\uc815\ubcf4\ub97c \ucc98\ub9ac\ud558\ub294 \ud30c\uc77c<\/li>\n\n\n\n<li>\ub2e4\ub978 \ud30c\uc77c\uacfc \uc5f0\uacc4\ud574 50\ub9cc \uba85 \uc774\uc0c1\uc774 \ub418\ub294 \ud30c\uc77c<\/li>\n\n\n\n<li>100\ub9cc \uba85 \uc774\uc0c1\uc758 \uc815\ubcf4\uc8fc\uccb4\uc5d0 \uad00\ud55c \ud30c\uc77c<\/li>\n\n\n\n<li>\uc601\ud5a5\ud3c9\uac00 \ud6c4 \uc6b4\uc6a9\uccb4\uacc4\ub97c \ubc14\uafb8\ub294 \ud30c\uc77c (\ubcc0\uacbd \ubd80\ubd84\ub9cc \ud3c9\uac00)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ubbfc\uac04 \uae30\uc5c5\uc740 \uc758\ubb34 \ub300\uc0c1\uc774 \uc544\ub2d9\ub2c8\ub2e4. \ub2e4\ub9cc \ubc95\uc740 \uacf5\uacf5\uae30\uad00 \uc678\uc758 \ucc98\ub9ac\uc790\ub3c4 \uce68\ud574\uac00 \uc6b0\ub824\ub418\uba74 \uc601\ud5a5\ud3c9\uac00\ub97c \uc704\ud574 \uc801\uadf9 \ub178\ub825\ud558\ub3c4\ub85d \uc815\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4(\uc81c33\uc870 \uc81c11\ud56d). \uace0\uac1d \ub370\uc774\ud130\uac00 \ub300\ub7c9\uc73c\ub85c \ubaa8\uc774\ub294 CRM\uc740 \uc774 \ub178\ub825\uc758\ubb34\ub97c \uc801\uc6a9\ud574 \ubcfc \ub300\ud45c\uc801\uc778 \uc2dc\uc2a4\ud15c\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uac1c\uc778\uc815\ubcf4\ubcf4\ud638\uc704\uc6d0\ud68c\uac00 <a href=\"https:\/\/pipc.go.kr\/np\/default\/page.do?mCode=D050020000\" data-type=\"link\" data-id=\"https:\/\/pipc.go.kr\/np\/default\/page.do?mCode=D050020000\">\uc548\ub0b4\ud558\ub294 \uc808\ucc28\ub294 3\ub2e8\uacc4<\/a>\uc785\ub2c8\ub2e4. \uc2dc\uc810\uc740 \uc2dc\uc2a4\ud15c\uc744 \ub9cc\ub4e4\uae30 \uc804, \ubd84\uc11d\u00b7\uc124\uacc4 \ub2e8\uacc4\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>\uc0ac\uc804 \uc900\ube44<\/strong>: \uc601\ud5a5\ud3c9\uac00\uac00 \ud544\uc694\ud55c\uc9c0 \uac80\ud1a0\ud558\uace0, \uc0ac\uc5c5 \uacc4\ud68d\uacfc \ud3c9\uac00 \uc218\ud589 \uc8fc\uccb4\ub97c \uc815\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc601\ud5a5\ud3c9\uac00 \uc218\ud589<\/strong>: \uac1c\uc778\uc815\ubcf4 \ud750\ub984\uc744 \ubd84\uc11d\ud558\uace0, \uce68\ud574 \uc694\uc778\uc744 \ucc3e\uace0, \uac1c\uc120 \uacc4\ud68d\uc744 \uc138\uc6cc \ud3c9\uac00\uc11c\ub97c \uc791\uc131\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc774\ud589<\/strong>: \uac1c\ubc1c \ub2e8\uacc4\uc5d0\uc11c \uac1c\uc120 \uc0ac\ud56d\uc744 \ubc18\uc601\ud558\uace0, \ud14c\uc2a4\ud2b8 \ub2e8\uacc4\uc5d0\uc11c \uc810\uac80\ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-table is-style-header-highlight\"><table class=\"has-fixed-layout\"><thead><tr><th>\ud3c9\uac00 \ud56d\ubaa9<\/th><th>CRM\uc5d0\uc11c \ubcfc \uac83<\/th><\/tr><\/thead><tbody><tr><td>\uac1c\uc778\uc815\ubcf4 \ud750\ub984<\/td><td>\uc218\uc9d1 \ucc44\ub110 \u2192 CRM \u2192 \uc5f0\ub3d9 \uc2dc\uc2a4\ud15c \u2192 \uad6d\uc678 \uc778\ud504\ub77c\u00b7\ud558\uc704 \ucc98\ub9ac\uc790<\/td><\/tr><tr><td>\uc811\uadfc\uad8c\ud55c<\/td><td>\uc9c1\ubb34\ubcc4 \ucd5c\uc18c \uad8c\ud55c, \uad8c\ud55c \ubd80\uc5ec\u00b7\ubcc0\uacbd\u00b7\ub9d0\uc18c \ub0b4\uc5ed 3\ub144 \ubcf4\uad00(<a href=\"https:\/\/www.law.go.kr\/LSW\/admRulLsInfoP.do?admRulSeq=2100000281400\">\uc548\uc804\uc131 \ud655\ubcf4\uc870\uce58 \uae30\uc900<\/a> \uc81c5\uc870)<\/td><\/tr><tr><td>\uc811\uc18d \uae30\ub85d<\/td><td>1\ub144 \uc774\uc0c1 \ubcf4\uad00. 5\ub9cc \uba85 \uc774\uc0c1 \ucc98\ub9ac\ud558\uac70\ub098 \uace0\uc720\uc2dd\ubcc4\uc815\ubcf4\u00b7\ubbfc\uac10\uc815\ubcf4\ub97c \ucc98\ub9ac\ud558\uba74 2\ub144 \uc774\uc0c1(\uac19\uc740 \uae30\uc900 \uc81c8\uc870)<\/td><\/tr><tr><td>\uc554\ud638\ud654<\/td><td>\uc778\uc99d\uc815\ubcf4\uc640 \uace0\uc720\uc2dd\ubcc4\uc815\ubcf4 \ub4f1\uc758 \uc554\ud638\ud654 \uc800\uc7a5, \uc778\ud130\ub137 \uad6c\uac04 \uc804\uc1a1 \uc554\ud638\ud654(\uac19\uc740 \uae30\uc900 \uc81c7\uc870)<\/td><\/tr><tr><td>\ud30c\uae30<\/td><td>\ubcf4\uc720\uae30\uac04\uc774 \ub05d\ub09c \uc815\ubcf4\ub97c \ubcf5\uad6c\ud560 \uc218 \uc5c6\uac8c \uc0ad\uc81c(\ubc95 \uc81c21\uc870)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce\uc5d0\uc11c\ub294 \uc774 \ud56d\ubaa9\uc744 \uae30\ub2a5\uc73c\ub85c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.about_privacy_center.htm&amp;language=en_US&amp;type=5\" data-type=\"link\" data-id=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.about_privacy_center.htm&amp;language=en_US&amp;type=5\">\uac1c\uc778\uc815\ubcf4 \uc0ad\uc81c\u00b7\ub9c8\uc2a4\ud0b9, \uc815\ubcf4\uc8fc\uccb4 \uc694\uccad \ucc98\ub9ac, \ubcf4\uc874 \uc815\ucc45\uc740 Privacy Center\uac00 \ub2f4\ub2f9<\/a>\ud569\ub2c8\ub2e4. \uc0ac\uc6a9\uc790 \uc811\uc18d\u00b7\ud65c\ub3d9 \uae30\ub85d\uc740 Event Monitoring\uc73c\ub85c \ucd94\uc801\ud558\uace0, <a href=\"https:\/\/www.salesforce.com\/platform\/shield\/\" data-type=\"link\" data-id=\"https:\/\/www.salesforce.com\/platform\/shield\/\">\ud544\ub4dc \ubcc0\uacbd \uc774\ub825\uc740 Field Audit Trail\ub85c \ucd5c\ub300 10\ub144\uae4c\uc9c0 \ubcf4\uad00<\/a>\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc218\ud589 \ubc29\ubc95\uc740 KISA\uc758 \u300c\uac1c\uc778\uc815\ubcf4 \uc601\ud5a5\ud3c9\uac00 \uc218\ud589\uc548\ub0b4\uc11c\u300d(2025\ub144 10\uc6d4 \uac1c\uc815)\ub97c \uae30\uc900\uc73c\ub85c \uc0bc\uc73c\uba74 \ub429\ub2c8\ub2e4. \uc601\ud5a5\ud3c9\uac00\ucc98\ub7fc \uc77c\ubd80 \uc758\ubb34\ub294 \ub300\uc0c1\uc774 \uc815\ud574\uc838 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uc6b0\ub9ac \ud68c\uc0ac\uc5d0\ub294 \uc5b4\ub5a4 \uae30\uc900\uc774 \uc801\uc6a9\ub420\uae4c\uc694?<\/p>\n\n\n\n<h2 id=\"h-\uae30\uc5c5-\uaddc\ubaa8\ubcc4-\uac1c\uc778\uc815\ubcf4-\ubcf4\ud638\ubc95-\ub300\uc751-\uae30\uc900\" class=\"wp-block-heading has-white-color has-midnight-gradient-background has-text-color has-background has-link-color wp-elements-6\">\uae30\uc5c5 \uaddc\ubaa8\ubcc4 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95 \ub300\uc751 \uae30\uc900<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ub300\ubd80\ubd84\uc758 \uae30\uc900\uc740 \uae30\uc5c5 \uaddc\ubaa8\uac00 \uc544\ub2c8\ub77c \ucc98\ub9ac\ud558\ub294 \uc815\ubcf4\uc8fc\uccb4 \uc218\ub85c \uc815\ud574\uc9d1\ub2c8\ub2e4. \uae30\uc5c5 \uaddc\ubaa8\ub85c \ub098\ub258\ub294 \uae30\uc900\uc740 \uc77c\ubd80\uc785\ub2c8\ub2e4. \uadf8\ub798\uc11c &#8220;\uc6b0\ub9ac\ub294 \uc911\uacac\uae30\uc5c5\uc774\ub2c8\uae4c&#8221;\ubcf4\ub2e4 &#8220;CRM\uc5d0 \uba87 \uba85\uc758 \uace0\uac1d \uc815\ubcf4\uac00 \uc788\ub294\uac00&#8221;\ub97c \uba3c\uc800 \ud655\uc778\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-header-highlight\"><table class=\"has-fixed-layout\"><thead><tr><th>\uae30\uc900<\/th><th>\uc801\uc6a9 \uc870\uac74<\/th><\/tr><\/thead><tbody><tr><td>\uc554\ud638 \ud0a4 \uad00\ub9ac \uc808\ucc28 \uc218\ub9bd<\/td><td>\uace0\uac1d(\uc815\ubcf4\uc8fc\uccb4) \uc815\ubcf4\ub97c \ub300\uae30\uc5c5\u00b7\uc911\uacac\uae30\uc5c5\u00b7\uacf5\uacf5\uae30\uad00\uc740 10\ub9cc \uba85 \uc774\uc0c1, \uc911\uc18c\uae30\uc5c5\u00b7\ub2e8\uccb4\ub294 100\ub9cc \uba85 \uc774\uc0c1 \ucc98\ub9ac\ud560 \ub54c<\/td><\/tr><tr><td>\uc811\uc18d\uae30\ub85d 2\ub144 \uc774\uc0c1 \ubcf4\uad00<\/td><td>5\ub9cc \uba85 \uc774\uc0c1 \ucc98\ub9ac\ud558\uac70\ub098 \uace0\uc720\uc2dd\ubcc4\uc815\ubcf4\u00b7\ubbfc\uac10\uc815\ubcf4\ub97c \ucc98\ub9ac\ud560 \ub54c<\/td><\/tr><tr><td>\uc778\ud130\ub137\ub9dd \ucc28\ub2e8 \uc870\uce58<\/td><td>\uc804\ub144\ub3c4 \ub9d0 \uc9c1\uc804 3\uac1c\uc6d4 \uc77c\ud3c9\uade0 \uc774\uc6a9\uc790\uac00 100\ub9cc \uba85 \uc774\uc0c1\uc77c \ub54c<\/td><\/tr><tr><td>\ub0b4\ubd80 \uad00\ub9ac\uacc4\ud68d \uc218\ub9bd \uc0dd\ub7b5 \uac00\ub2a5<\/td><td>1\ub9cc \uba85 \ubbf8\ub9cc\uc744 \ucc98\ub9ac\ud558\ub294 \uc18c\uc0c1\uacf5\uc778\u00b7\uac1c\uc778\u00b7\ub2e8\uccb4<\/td><\/tr><tr><td>\uac1c\uc778\uc815\ubcf4 \uc601\ud5a5\ud3c9\uac00 \uc758\ubb34<\/td><td>\uacf5\uacf5\uae30\uad00\ub9cc \ud574\ub2f9, \ubbfc\uac04\uc740 \ub178\ub825\uc758\ubb34<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\uae30\uc5c5 \uaddc\ubaa8\uac00 \uc9c1\uc811 \uae30\uc900\uc744 \uac00\ub974\ub294 \ub300\ud45c\uc801\uc778 \uc608\ub294 \uc554\ud638 \ud0a4 \uad00\ub9ac\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ub300\uae30\uc5c5\u00b7\uc911\uacac\uae30\uc5c5<\/strong>: CRM\uc5d0 \uace0\uac1d \uc815\ubcf4\uac00 10\ub9cc \uba85 \uc774\uc0c1 \uc313\uc774\uba74 \uc554\ud638 \ud0a4 \uad00\ub9ac \uc808\ucc28\ub97c \uc138\uc6cc\uc57c \ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc911\uc18c\uae30\uc5c5<\/strong>: \uace0\uac1d \uc815\ubcf4\uac00 100\ub9cc \uba85 \ubbf8\ub9cc\uc774\uba74 \uc774 \uc758\ubb34\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uac19\uc740 \uc758\ubb34\ub97c \uc911\uc18c\uae30\uc5c5\uc5d0\ub294 \uc644\ud654\ub41c \uae30\uc900\uc73c\ub85c \uc801\uc6a9\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uacf5\ud1b5<\/strong>: \uc811\uadfc\uad8c\ud55c \uad00\ub9ac, \uc811\uc18d\uae30\ub85d \ubcf4\uad00(1\ub144 \uc774\uc0c1, 5\ub9cc \uba85 \uc774\uc0c1\uc774\uba74 2\ub144 \uc774\uc0c1), \uc554\ud638\ud654 \uac19\uc740 \uae30\ubcf8 \uc758\ubb34\ub294 \uae30\uc5c5 \uaddc\ubaa8\uc640 \uad00\uacc4\uc5c6\uc774 \uac19\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\uae30\uc5c5 \uaddc\ubaa8\uc640 \uace0\uac1d \uc218\uc5d0 \ub530\ub77c \ucc59\uae38 \uae30\uc900\uc774 \ub2e4\ub974\ub2e4\uba74, CRM \uad6c\uc131\ub3c4 \uadf8\uc5d0 \ub9de\ucdb0 \ub2ec\ub77c\uc838\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-8f761849 wp-block-group-is-layout-flex\">\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>\uc6b0\ub9ac \ud68c\uc0ac\uc5d0 \ub9de\ub294<\/strong> <strong>CRM<\/strong> <strong>\uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \uccb4\uacc4,<\/strong> <strong>\uc804\ubb38\uac00\uc640 \ud655\uc778\ud574 \ubcf4\uc138\uc694<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\ub300\uae30\uc5c5, \uc911\uacac\uae30\uc5c5, \uc911\uc18c\uae30\uc5c5\uc740 \ub2e4\ub8e8\ub294 \uace0\uac1d \ub370\uc774\ud130\uc758 \uaddc\ubaa8\uac00 \ub2e4\ub974\uace0, \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95\uc5d0\uc11c \ucc59\uaca8\uc57c \ud560 \uae30\uc900\ub3c4 \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. \ub370\uc774\ud130 \ubcf4\uad00 \uc704\uce58\ubd80\ud130 \uad6d\uc678 \uc774\uc804, \uc811\uadfc\uad8c\ud55c, \uc811\uc18d\uae30\ub85d\uae4c\uc9c0 Salesforce CRM\uc73c\ub85c \uc5b4\ub5bb\uac8c \uc900\ube44\ud560 \uc218 \uc788\ub294\uc9c0 \uc0c1\ub2f4\ud574 \ubcf4\uc138\uc694.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\">\uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \uc0c1\ub2f4 \uc2e0\uccad\ud558\uae30<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\" id=\"h-\uc790\uc8fc-\ubb3b\ub294-\uc9c8\ubb38-faq\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38 (FAQ)<\/h2>\n\n\n<div class=\"accordion \">\n\t\n\n<button class=\"accordion-header\" type=\"button\">\uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95 \ub300\uc751\uc774 \ub418\ub294 CRM \uc194\ub8e8\uc158\uc744 \uace0\ub974\ub294 \uae30\uc900\uc740 \ubb34\uc5c7\uc778\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\ub370\uc774\ud130 \ubcf4\uad00 \uc704\uce58, \uad6d\uc678 \uc774\uc804 \ucc98\ub9ac \uadfc\uac70, \ud1b5\uc81c \uae30\ub2a5(\uc811\uadfc\uad8c\ud55c\u00b7\uc811\uc18d\uae30\ub85d\u00b7\uc554\ud638\ud654\u00b7\ud30c\uae30), \uadf8\ub9ac\uace0 \uac10\uc0ac\uc6a9 \uc99d\ube59 \uc790\ub8cc \uc81c\ucd9c \uac00\ub2a5 \uc5ec\ubd80\uc758 4\uac00\uc9c0 \uae30\uc900\uc744 \ud655\uc778\ud574\uc57c \ud569\ub2c8\ub2e4. Salesforce\uc758 \uacbd\uc6b0 \ud55c\uad6d \ub9ac\uc804(AWS \uc11c\uc6b8) \uc81c\uacf5, DPA \ubc0f \ud558\uc704 \ucc98\ub9ac\uc790 \ubaa9\ub85d \uacf5\uac1c, Shield\uc640 Privacy Center\ub97c \ud1b5\ud55c \ud1b5\uc81c \uae30\ub2a5, Compliance \ud3ec\ud138\uc744 \ud1b5\ud55c \uc99d\ube59 \uc790\ub8cc\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\uae00\ub85c\ubc8c CRM\uc740 \uad6d\uc0b0 CRM\ubcf4\ub2e4 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95 \ub300\uc751\uc5d0 \ubd88\ub9ac\ud55c\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\uadf8\ub807\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uae00\ub85c\ubc8c \uc5ec\ubd80\ubcf4\ub2e4 \ub370\uc774\ud130\uac00 \uc5b4\ub514\uc11c \uc5b4\ub5bb\uac8c \ucc98\ub9ac\ub418\ub294\uc9c0\uac00 \ud575\uc2ec\uc774\uba70, \uae00\ub85c\ubc8c CRM\uc740 DPA\ub098 BCR \uac19\uc740 \uad6d\uc678 \uc774\uc804 \uadfc\uac70\uc640 \uc99d\ube59 \ubb38\uc11c\ub97c \ub9e4\uc6b0 \uccb4\uacc4\uc801\uc73c\ub85c \uacf5\uac1c\ud558\ub294 \ud3b8\uc785\ub2c8\ub2e4. \ub610\ud55c \ucd5c\uadfc\uc5d0\ub294 \ud55c\uad6d \ub9ac\uc804\uc744 \uc81c\uacf5\ud558\uc5ec \uc800\uc7a5 \uc704\uce58 \ubd80\ub2f4\ub3c4 \uc904\uc5b4\ub4e4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">CRM \ubca4\ub354\uc758 \ud574\uc678 \uc11c\ubc84\uc5d0 \ub370\uc774\ud130\ub97c \ubcf4\uad00\ud560 \ub54c \uace0\uac1d \ub3d9\uc758\uac00 \uaf2d \ud544\uc694\ud55c\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\uc815\ubcf4\uc8fc\uccb4\uc640\uc758 \uacc4\uc57d \uc774\ud589\uc5d0 \ud544\uc694\ud55c \ucc98\ub9ac\uc704\ud0c1 \ubc0f \ubcf4\uad00\uc774\ub77c\uba74 \ucc98\ub9ac\ubc29\uce68\uc5d0 \uacf5\uac1c\ud558\uac70\ub098 \uac1c\ubcc4 \uace0\uc9c0\ud558\ub294 \uac83\uc73c\ub85c \uc774\uc804\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\ub9cc \ud574\uc678 \ubc95\uc778 \ub4f1\uc5d0 \uc815\ubcf4\ub97c \ub118\uae30\ub294 &#8216;\uc81c3\uc790 \uc81c\uacf5&#8217;\uc778 \uacbd\uc6b0\uc5d0\ub294 \uacc4\uc57d \uc774\ud589 \uadfc\uac70\ub97c \uc4f8 \uc218 \uc5c6\uc73c\ubbc0\ub85c \ubcc4\ub3c4 \ub3d9\uc758\ub97c \ubc1b\uc544\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\uad6d\ub0b4 \ub9ac\uc804\uc744 \uc4f0\uba74 \ubb34\uc5c7\uc774 \ub2ec\ub77c\uc9c0\ub098\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\ub370\uc774\ud130 \uc800\uc7a5 \uc704\uce58\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \uad6d\uc678 \uc774\uc804 \uc774\uc288\uac00 \ub300\ud3ed \uc904\uc5b4\ub4ed\ub2c8\ub2e4. \ub2e4\ub9cc \ub370\uc774\ud130 \uc800\uc7a5 \uc704\uce58\uc640 \ubcc4\uac1c\ub85c \ud574\uc678 \uae30\uc220 \uc9c0\uc6d0\uc774\ub098 \ud558\uc704 \ucc98\ub9ac\uc790 \uc774\uc6a9 \ub4f1 \uc6b4\uc601 \uacfc\uc815\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \uad6d\uc678 \ucc98\ub9ac\ub294 \uc704\ud0c1 \uacc4\uc57d\uacfc \ucc98\ub9ac\ubc29\uce68 \uacf5\uac1c\ub97c \ud1b5\ud574 \ub530\ub85c \uad00\ub9ac\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\uae30\uc5c5 \uaddc\ubaa8\ubcc4\ub85c \uc801\uc6a9\ub418\ub294 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ubc95 \ub300\uc751 \uae30\uc900\uc774 \ub2e4\ub978\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">\ub300\ub2e4\uc218 \uae30\uc900\uc740 \uae30\uc5c5 \uaddc\ubaa8\uac00 \uc544\ub2c8\ub77c \ucc98\ub9ac\ud558\ub294 \uc815\ubcf4\uc8fc\uccb4 \uc218\uc5d0 \ub530\ub77c \uacb0\uc815\ub429\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc811\uc18d\uae30\ub85d\uc740 \uae30\ubcf8 1\ub144, 5\ub9cc \uba85 \uc774\uc0c1 \ucc98\ub9ac \uc2dc 2\ub144 \uc774\uc0c1 \ubcf4\uad00\ud574\uc57c \ud569\ub2c8\ub2e4. \ub2e4\ub9cc \uc554\ud638 \ud0a4 \uad00\ub9ac \uc808\ucc28 \uc218\ub9bd\uc758 \uacbd\uc6b0 \ub300\uae30\uc5c5\u00b7\uc911\uacac\uae30\uc5c5\uc740 10\ub9cc \uba85 \uc774\uc0c1, \uc911\uc18c\uae30\uc5c5\uc740 100\ub9cc \uba85 \uc774\uc0c1\uc77c \ub54c \uc801\uc6a9\ub418\uc5b4 \uae30\uc5c5 \uaddc\ubaa8 \uae30\uc900\uc774 \uc77c\ubd80 \ubc18\uc601\ub429\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n<\/div> <!-- \/.accordion -->\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uad6d\uc678 \uc774\uc804\u00b7\ub370\uc774\ud130 \uc704\uce58\u00b7\uc601\ud5a5\ud3c9\uac00\u00b7\uaddc\ubaa8\ubcc4 \uae30\uc900\uc774\ub77c\ub294 4\uac00\uc9c0 \ud575\uc2ec \uccb4\ud06c\ud3ec\uc778\ud2b8\uc640, Hyperforce \uc11c\uc6b8 \ub9ac\uc804\u00b7Shield\u00b7Privacy Center\ub85c \ubcf5\uc7a1\ud55c \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \ubc95\ub839\uc744 \uc644\ubcbd \ub300\uc751\ud55c \uc0ac\ub840\ub97c \uc138\uc77c\uc988\ud3ec\uc2a4(Salesforce)\uc640 \ud655\uc778\ud574 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