{"id":6887,"date":"2026-11-02T16:58:26","date_gmt":"2026-11-02T07:58:26","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=6887"},"modified":"2026-11-02T16:58:27","modified_gmt":"2026-11-02T07:58:27","slug":"customer-success-business-value","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/customer-success-business-value\/","title":{"rendered":"\uace0\uac1d \ub3c4\uc785\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub85c: \uace0\uac1d \uc131\uacf5\uc758 \uc9c4\uc815\ud55c \uc758\ubbf8"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewbox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientunits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li><strong>\uace0\uac1d \uc131\uacf5\uc740 \uae30\uc220 \ub3c4\uc785\uc744 \ub118\uc5b4 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub2ec\uc131\ud558\ub3c4\ub85d \ub3d5\ub294 \uc9c0\uc18d\uc801\uc778 \uacfc\uc815\uc785\ub2c8\ub2e4.<\/strong> \uc9c0\uc6d0\uc774\ub098 \ubb38\uc81c \ud574\uacb0\uc5d0 \uadf8\uce58\uc9c0 \uc54a\uace0, \uace0\uac1d\uc758 \ubaa9\ud45c\ub97c \uc774\ud574\ud558\uace0 \uac00\uce58 \uc2e4\ud604\uc744 \uc774\ub055\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc131\uacfc\ub294 \uae30\uc220\uc774 \uc544\ub2c8\ub77c \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0\uc11c \ucd9c\ubc1c\ud558\uace0, \ud65c\ub3d9\uc774 \uc544\ub2c8\ub77c \uac00\uce58\ub85c \uce21\uc815\ud574\uc57c \ud569\ub2c8\ub2e4.<\/strong> \uc0ac\uc6a9\uc790 \uc218 \uac19\uc740 \ub3c4\uc785 \uc9c0\ud45c\ub97c \uc0dd\uc0b0\uc131 \ud5a5\uc0c1, \uc758\uc0ac\uacb0\uc815 \uc18d\ub3c4 \uac19\uc740 \uc2e4\uc81c \uc131\uacfc\uc640 \uc5f0\uacb0\ud560 \ub54c \uace0\uac1d \uc131\uacf5\uc740 \uc804\ub7b5\uc801 \uc5ed\ub7c9\uc774 \ub429\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uac00\ub3d9\uc740 \ub05d\uc774 \uc544\ub2c8\ub77c \uc2dc\uc791\uc785\ub2c8\ub2e4.<\/strong> \ub3c4\uc785\uc744 \uc9c0\uc18d\uc801\uc778 \uc21c\ud658 \uacfc\uc815\uc73c\ub85c \uad00\ub9ac\ud558\uace0, \ube44\uc988\ub2c8\uc2a4\uc640 \uae30\uc220 \ub9ac\ub354\ub97c \uc5f0\uacb0\ud558\uba70, \ub9ac\uc2a4\ud06c \uc2e0\ud638\ub97c \ubbf8\ub9ac \ud30c\uc545\ud574\uc57c \uae30\uc220 \ud22c\uc790\uac00 \uc9c0\uc18d \uac00\ub2a5\ud55c \uac00\uce58\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<p class=\"wp-block-paragraph\">\uc9c0\uae08\uae4c\uc9c0 \uae30\uc220\uc5d0 \ud22c\uc790\ud558\uc168\uace0, \ud300 \uad50\uc721\ub3c4 \ub9c8\ucce4\uc73c\uba70, \ud50c\ub7ab\ud3fc\ub3c4 \uac00\ub3d9 \uc911\uc785\ub2c8\ub2e4.<br>\uadf8\ub807\ub2e4\uba74 \uc2e4\uc81c\ub85c \uc131\uacf5\ud558\uace0 \uc788\ub294\uc9c0\ub294 \uc5b4\ub5bb\uac8c \uc54c \uc218 \uc788\uc744\uae4c\uc694? \ubc14\ub85c \uc774 \uc9c0\uc810\uc5d0\uc11c \uace0\uac1d \uc131\uacf5(Customer Success)\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uace0\uac1d \uc131\uacf5\uc740 \uae30\uc220 \ud22c\uc790\ub97c \ud1b5\ud574 \uae30\ub300\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub2ec\uc131\ud558\ub3c4\ub85d \uc9c0\uc18d\uc801\uc73c\ub85c \ub3d5\ub294 \uacfc\uc815\uc785\ub2c8\ub2e4. \uc9c0\uc6d0, \ubb38\uc81c \ud574\uacb0, \uc81c\ud488 \ub3c4\uc785\uc744 \ub118\uc5b4\uc11c\ub294 \uac1c\ub150\uc785\ub2c8\ub2e4. \uace0\uac1d\uc758 \ubaa9\ud45c\ub97c \uc774\ud574\ud558\uace0, \ud300\uc774 \uac00\uce58\ub97c \uc2e4\ud604\ud558\ub3c4\ub85d \ub3d5\uace0, \uae30\uc220\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uac1c\uc120\ud560 \ubc29\ubc95\uc744 \uacc4\uc18d \ucc3e\uc544\uac00\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc870\uc9c1\uc5d0\uac8c \uc774 \ucc28\uc774\ub294 \uc911\uc694\ud569\ub2c8\ub2e4. \uc131\uacf5\uc801\uc778 \uad6c\ucd95\uc740 \uc2dc\uc791\uc77c \ubfd0\uc785\ub2c8\ub2e4. \uc9c4\uc9dc \uac00\uce58\ub294 \uac00\ub3d9(go-live) \uc774\ud6c4\uc5d0 \uc77c\uc5b4\ub098\ub294 \uc77c\uc5d0\uc11c \ub098\uc635\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uace0\uac1d \uc131\uacf5\uc774 \uae30\uc220\uc744 \uc9c0\uc18d \uac00\ub2a5\ud55c \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub85c \ubc14\uafb8\ub3c4\ub85d \ub3d5\ub294 \ub2e4\uc12f \uac00\uc9c0 \ubc29\ubc95\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-\uae30\uc220\uc774-\uc544\ub2c8\ub77c-\ube44\uc988\ub2c8\uc2a4-\uc131\uacfc\uc5d0\uc11c-\ucd9c\ubc1c\ud558\uc138\uc694\" class=\"wp-block-heading\">\uae30\uc220\uc774 \uc544\ub2c8\ub77c \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc5d0\uc11c \ucd9c\ubc1c\ud558\uc138\uc694<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uae30\uc220 \ud50c\ub7ab\ud3fc\uc5d0 \ud22c\uc790\ud560 \ub54c\ub294 \uadf8 \uae30\uc220\ub85c \ubb34\uc5c7\uc744 \ud560 \uc218 \uc788\ub294\uc9c0\ubd80\ud130 \ubb3b\ub294 \uac83\uc774 \uc790\uc5f0\uc2a4\ub7fd\uc2b5\ub2c8\ub2e4.<br>\ub354 \ub098\uc740 \ucd9c\ubc1c\uc810\uc740 \uc774\ub807\uac8c \ubb3b\ub294 \uac83\uc785\ub2c8\ub2e4. <strong>\ube44\uc988\ub2c8\uc2a4\ub85c \ubb34\uc5c7\uc744 \ub2ec\uc131\ud558\uace0 \uc2f6\uc740\uac00?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc601\uc5c5 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uace0 \uc2f6\uc744 \uc218\ub3c4 \uc788\uace0, \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uac70\ub098, \uc218\uc791\uc5c5 \ud504\ub85c\uc138\uc2a4\ub97c \uc904\uc774\uac70\ub098, \uac00\uc2dc\uc131\uc744 \ub192\uc774\uac70\ub098, \ud300\uc774 \ub354 \ube60\ub974\uac8c \uc758\uc0ac\uacb0\uc815\uc744 \ud558\ub3c4\ub85d \ub3d5\uace0 \uc2f6\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc6d0\ud558\ub294 \uc131\uacfc\ub97c \uc815\uc758\ud558\uace0 \ub098\uba74 \uae30\uc220 \ub3c4\uc785\uc740 \ub354 \ub69c\ub837\ud55c \ubaa9\uc801\uc744 \uac16\uac8c \ub429\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \ud300\uc740 \uc774 \uae30\uc220\uc774 \uc65c \uc911\uc694\ud55c\uc9c0, \uadf8\ub9ac\uace0 \ub354 \ud070 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \uc5b4\ub5bb\uac8c \ub4b7\ubc1b\uce68\ud558\ub294\uc9c0 \ub354 \ubd84\uba85\ud558\uac8c \uc774\ud574\ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud300\uc774 \ud2b9\uc815 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\ub294\uc9c0\ub97c \ubb3b\ub294 \ub300\uc2e0, \uadf8 \uae30\ub2a5\uc774 \ube44\uc988\ub2c8\uc2a4\ub97c \ubaa9\ud45c\uc5d0 \ub354 \uac00\uae5d\uac8c \uc774\ub04c\uace0 \uc788\ub294\uc9c0\ub97c \ubb3c\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\ub2a5\uc5d0\uc11c \uc131\uacfc\ub85c\uc758 \uc774\ub7ec\ud55c \uc804\ud658\uc740 \uace0\uac1d \uc131\uacf5\uc758 \uac00\uc7a5 \uc911\uc694\ud55c \ud1a0\ub300 \uc911 \ud558\ub098\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-\ub3c4\uc785\uc744-\uc9c0\uc18d\uc801\uc778-\uc5ec\uc815\uc73c\ub85c-\ub9cc\ub4dc\uc138\uc694\" class=\"wp-block-heading\">\ub3c4\uc785\uc744 \uc9c0\uc18d\uc801\uc778 \uc5ec\uc815\uc73c\ub85c \ub9cc\ub4dc\uc138\uc694<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uac00\ub3d9\uc740 \uacb0\uc2b9\uc120\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc624\ud788\ub824 \ub05d\ub098\uc9c0 \uc54a\ub294 \uc5ec\uc815\uc758 \uc2dc\uc791\uc785\ub2c8\ub2e4.<br>\ube44\uc988\ub2c8\uc2a4\ub294 \ubcc0\ud558\uace0, \uc9c1\uc6d0\ub4e4\uc740 \uc5ed\ud560\uc774 \ubc14\ub00c\uace0, \uc6b0\uc120\uc21c\uc704\ub3c4 \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc774 \ub4f1\uc7a5\ud558\uace0, \ub3d9\uc2dc\uc5d0 \uace0\uac1d\uc758 \uae30\ub300\ub3c4 \uacc4\uc18d \uc9c4\ud654\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ub530\ub77c\uc11c \ub3c4\uc785 \uc804\ub7b5\ub3c4 \ud568\uaed8 \uc9c4\ud654\ud574\uc57c \ud569\ub2c8\ub2e4. \ub3c4\uc785\uc744 \uc9c0\uc18d\uc801\uc778 \uc21c\ud658 \uacfc\uc815\uc73c\ub85c \uc0dd\uac01\ud574 \ubcf4\uc138\uc694.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\uc774\ud574 \u2192 \ub3c4\uc785 \u2192 \uce21\uc815 \u2192 \uac1c\uc120 \u2192 \ubc18\ubcf5<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uba3c\uc800 \ud300\uc774 \ud50c\ub7ab\ud3fc\uc744 \uc5b4\ub5bb\uac8c \uc0ac\uc6a9\ud558\uace0 \uc788\ub294\uc9c0, \uc5b4\ub514\uc5d0\uc11c \ubd88\ud3b8\uc774 \uc0dd\uae30\ub294\uc9c0 \ud30c\uc545\ud558\uc138\uc694. \ub3c4\uc785\uc744 \uac1c\uc120\ud560 \uae30\ud68c\ub97c \ucc3e\uace0, \uadf8 \uc601\ud5a5\uc744 \uce21\uc815\ud558\uace0, \ubc30\uc6b4 \ub0b4\uc6a9\uc744 \ubc14\ud0d5\uc73c\ub85c \uc811\uadfc \ubc29\uc2dd\uc744 \uc870\uc815\ud558\uc138\uc694. \ud300\ub9c8\ub2e4 \ub3c4\uc785 \ub2e8\uacc4\uac00 \ub2e4\ub97c \uc218 \uc788\ub294 \ub300\uaddc\ubaa8 \uc870\uc9c1\uc5d0\uc11c\ub294 \ud2b9\ud788 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uace0\uac1d \uc131\uacf5\uc740 \uae30\uc220 \uacbd\ud5d8\uc774 \ube44\uc988\ub2c8\uc2a4\uc758 \ubcc0\ud654\ud558\ub294 \ub2c8\uc988\uc640 \uacc4\uc18d \ub9de\ubb3c\ub9ac\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-\ube44\uc988\ub2c8\uc2a4-\ub9ac\ub354\uc640-\uae30\uc220-\ub9ac\ub354\ub97c-\uc5f0\uacb0\ud558\uc138\uc694\" class=\"wp-block-heading\">\ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\uc640 \uae30\uc220 \ub9ac\ub354\ub97c \uc5f0\uacb0\ud558\uc138\uc694<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uc5d4\ud130\ud504\ub77c\uc774\uc988 \ud601\uc2e0\uc5d0\ub294 \ub9ce\uc740 \uc774\ud574\uad00\uacc4\uc790\uac00 \uad00\uc5ec\ud569\ub2c8\ub2e4.<br>\ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\ub294 \uc131\uc7a5, \uc0dd\uc0b0\uc131, \uace0\uac1d \uacbd\ud5d8\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uace0, \uae30\uc220 \ub9ac\ub354\ub294 \uc544\ud0a4\ud14d\ucc98, \ubcf4\uc548, \uc5f0\ub3d9, \uc548\uc815\uc131\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ub450 \uad00\uc810 \ubaa8\ub450 \uc911\uc694\ud569\ub2c8\ub2e4. \uacfc\uc81c\ub294 \uc774 \ub458\uc744 \uc5f0\uacb0\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uace0\uac1d \uc131\uacf5\uc740 \uacf5\ud1b5\uc758 \uc6b0\uc120\uc21c\uc704\uc640 \uc131\uacf5\uc5d0 \ub300\ud55c \uacf5\ud1b5\ub41c \uc815\uc758\ub97c \uc911\uc2ec\uc73c\ub85c \uc774\ud574\uad00\uacc4\uc790\ub97c \ud55c\uc790\ub9ac\uc5d0 \ubaa8\uc544 \uc774\ub7ec\ud55c \uc5f0\uacb0\uc744 \ub9cc\ub4e4\ub3c4\ub85d \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\uc640 \uae30\uc220 \ub9ac\ub354\uac00 \uac19\uc740 \ubc29\ud5a5\uc744 \ubcf4\uba74, \ub300\ud654\ub294 \uac1c\ubcc4 \uae30\ub2a5\uc744 \ub118\uc5b4 \uc870\uc9c1\uc774 \ubb34\uc5c7\uc744 \uc774\ub8e8\ub824 \ud558\ub294\uc9c0\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\uac8c \ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774\ub7f0 \uc5bc\ub77c\uc778\uba3c\ud2b8\ub294 \ud22c\uc790 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud558\uace0, \uac78\ub9bc\ub3cc\uc744 \ud574\uacb0\ud558\uace0, \ud601\uc2e0\uc744 \uc55e\uc73c\ub85c \ub098\uc544\uac00\uac8c \ud558\ub294 \uc77c\uc744 \ub354 \uc27d\uac8c \ub9cc\ub4e4\uc5b4 \uc90d\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-\ubb38\uc81c\uac00-\ub418\uae30-\uc804\uc5d0-\ub9ac\uc2a4\ud06c\ub97c-\ud30c\uc545\ud558\uc138\uc694\" class=\"wp-block-heading\">\ubb38\uc81c\uac00 \ub418\uae30 \uc804\uc5d0 \ub9ac\uc2a4\ud06c\ub97c \ud30c\uc545\ud558\uc138\uc694<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uc0ac\ud6c4 \ub300\uc751 \ubc29\uc2dd\uc740 \ubb34\uc5b8\uac00 \uc798\ubabb\ub418\uae30\ub97c \uae30\ub2e4\ub9bd\ub2c8\ub2e4. \ubc18\uba74 \uc120\uc81c\uc801\uc778 \uace0\uac1d \uc131\uacf5 \ubc29\uc2dd\uc740 \ubb34\uc5b8\uac00 \ubb38\uc81c\uac00 \ub420 \uc218 \uc788\ub2e4\ub294 \uc2e0\ud638\ub97c \ucc3e\uc544\ub0c5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc2e0\ud638\uc5d0\ub294 \ub3c4\uc785\ub960 \ud558\ub77d, \ube44\uc988\ub2c8\uc2a4 \uc6b0\uc120\uc21c\uc704 \ubcc0\ud654, \uc870\uc9c1 \uac1c\ud3b8, \ud65c\uc6a9\ub3c4\uac00 \ub0ae\uc740 \uae30\ub2a5, \uae30\ub300\ud55c \uac00\uce58\uc640 \uc2e4\uc81c\ub85c \uc2e4\ud604\ub41c \uac00\uce58 \uc0ac\uc774\uc758 \uaca9\ucc28 \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774\ub7f0 \uc2e0\ud638\ub97c \uc77c\ucc0d \ud30c\uc545\ud560\uc218\ub85d \uc120\ud0dd\uc9c0\ub294 \ub354 \ub9ce\uc544\uc9d1\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc791\uc740 \uc774\uc288\uac00 \uc911\ub300\ud55c \ube44\uc988\ub2c8\uc2a4 \uacfc\uc81c\ub85c \ucee4\uc9c0\uae30 \uc804\uc5d0 \uc801\uc808\ud55c \uc774\ud574\uad00\uacc4\uc790\ub97c \ucc38\uc5ec\uc2dc\ud0a4\uace0, \uc6b0\uc120\uc21c\uc704\ub97c \ub2e4\uc2dc \uc810\uac80\ud558\uace0, \ucd94\uac00 \uac00\uc774\ub4dc\ub97c \uc81c\uacf5\ud558\uac70\ub098 \ub3c4\uc785 \uc804\ub7b5\uc744 \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ud658\uacbd\uc5d0\uc11c\ub294 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud588\uc744 \ub54c \ud574\uacb0\ud558\ub294 \uac83\ub9cc\ud07c\uc774\ub098 \uc120\uc81c\uc801\uc778 \ub9ac\uc2a4\ud06c \uad00\ub9ac\ub3c4 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-\ud65c\ub3d9\uc774-\uc544\ub2c8\ub77c-\uac00\uce58\ub97c-\uce21\uc815\ud558\uc138\uc694\" class=\"wp-block-heading\">\ud65c\ub3d9\uc774 \uc544\ub2c8\ub77c \uac00\uce58\ub97c \uce21\uc815\ud558\uc138\uc694<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uace0\uac1d \uc131\uacf5\uc5d0\uc11c \uac00\uc7a5 \ud070 \uae30\ud68c \uc911 \ud558\ub098\ub294 \uc0ac\ub78c\ub4e4\uc774 \ubb34\uc5c7\uc744 \ud558\ub294\uc9c0 \uce21\uc815\ud558\ub358 \ubc29\uc2dd\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4\uac00 \ubb34\uc5c7\uc744 \ub2ec\uc131\ud558\ub294\uc9c0 \uce21\uc815\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uc62e\uaca8 \uac00\ub294 \uac83\uc785\ub2c8\ub2e4.<br>\uc608\ub97c \ub4e4\uba74 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-style-border-right is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>\ud65c\ub3d9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\ub294 \uc9c1\uc6d0\uc774 \ub298\uc5b4\ub0a9\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ub354 \ub9ce\uc740 \uae30\ub2a5\uc774 \ub3c4\uc785\ub418\uace0 \uad6c\ud604\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ub370\uc774\ud130\uac00 \ub298\uc5b4\ub0a9\ub2c8\ub2e4.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>\uc131\uacfc<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc9c1\uc6d0\ub4e4\uc774 \uc218\uc791\uc5c5 \ud504\ub85c\uc138\uc2a4\uc5d0 \uc4f0\ub294 \uc2dc\uac04\uc774 \uc904\uc5b4\ub4ed\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud300\uc758 \uc0dd\uc0b0\uc131\uc774 \ub192\uc544\uc9c0\uac70\ub098 \uace0\uac1d\uc5d0\uac8c \ub354 \ud6a8\uacfc\uc801\uc73c\ub85c \ub300\uc751\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ub9ac\ub354\uac00 \ub354 \ube60\ub974\uace0 \uc815\ubcf4\uc5d0 \uc785\uac01\ud55c \ub354 \ub098\uc740 \uc758\uc0ac\uacb0\uc815\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\ub3c4\uc785 \uc9c0\ud45c\ub294 \ud589\ub3d9\uc5d0 \ub300\ud55c \uc2e0\ud638\ub97c \uc81c\uacf5\ud55c\ub2e4\ub294 \uc810\uc5d0\uc11c \uac00\uce58\uac00 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uad81\uadf9\uc801\uc778 \ubaa9\ud45c\ub294 \uc774\ub7f0 \uc2e0\ud638\ub97c \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc640 \uc5f0\uacb0\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ubc14\ub85c \uc774\uac83\uc774 \uace0\uac1d \uc131\uacf5\uc744 \ub3c4\uc785 \uae30\ub2a5\uc5d0\uc11c \uc804\ub7b5\uc801 \ube44\uc988\ub2c8\uc2a4 \uc5ed\ub7c9\uc73c\ub85c \ubc14\uafd4 \ub193\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 id=\"h-\uace0\uac1d-\uc131\uacf5\uc740-\uadf8\ub2e4\uc74c\uc5d0-\uc77c\uc5b4\ub098\ub294-\uc77c\uc5d0-\uad00\ud55c-\uac83\uc785\ub2c8\ub2e4\" class=\"wp-block-heading\">\uace0\uac1d \uc131\uacf5\uc740 \uadf8\ub2e4\uc74c\uc5d0 \uc77c\uc5b4\ub098\ub294 \uc77c\uc5d0 \uad00\ud55c \uac83\uc785\ub2c8\ub2e4<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uc5d4\ud130\ud504\ub77c\uc774\uc988 \uae30\uc220\uc740 \ube60\ub974\uac8c \ubcc0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI, \uc790\ub3d9\ud654, \uc5f0\uacb0\ub41c \ub370\uc774\ud130\ub294 \uc870\uc9c1\uc774 \uc77c\ud558\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud560 \uc0c8\ub85c\uc6b4 \uae30\ud68c\ub97c \ub9cc\ub4e4\uc5b4 \ub0b4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub798\uc11c \uace0\uac1d \uc131\uacf5\uc758 \uc5ed\ud560\uc740 \ub354\uc6b1 \uc911\uc694\ud574\uc9d1\ub2c8\ub2e4.<br>\ud544\uc694\ud55c \uac83\uc740 \uc81c\ub300\ub85c \uc791\ub3d9\ud558\ub294 \ud50c\ub7ab\ud3fc\ub9cc\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uad6c\uc131\uc6d0\uc774 \uc774\ub97c \ud65c\uc6a9\ud558\ub3c4\ub85d \ub3d5\ub294 \uc804\ub7b5, \uac00\uce58\uac00 \uc2e4\uc81c\ub85c \ucc3d\ucd9c\ub418\uace0 \uc788\ub294\uc9c0 \uce21\uc815\ud558\ub294 \ubc29\ubc95, \uadf8\ub2e4\uc74c\uc5d0 \ubb34\uc5c7\uc744 \ud574\uc57c \ud560\uc9c0 \ucc3e\uc544\ub0b4\ub294 \ubbff\uc744 \uc218 \uc788\ub294 \uc811\uadfc \ubc29\uc2dd\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ub530\ub77c\uc11c \uac00\uc7a5 \ud0c4\ud0c4\ud55c \uace0\uac1d \uc131\uacf5 \uad00\uacc4\ub294 \ub2e8\uc77c \uad6c\ucd95\uc774\ub098 \uac31\uc2e0\uc77c\uc744 \uc911\uc2ec\uc73c\ub85c \ub9cc\ub4e4\uc5b4\uc9c0\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ub7f0 \uad00\uacc4\ub294 \ub04a\uc784\uc5c6\uc774 \uc774\uc5b4\uc9c0\ub294 \ud558\ub098\uc758 \uc9c8\ubb38\uc744 \uc911\uc2ec\uc73c\ub85c \ub9cc\ub4e4\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ub2e4\uc74c\uc5d0\ub294 \uc5b4\ub5bb\uac8c \ud558\uba74 \uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub354 \ub9ce\uc740 \uac00\uce58\ub97c \ub9cc\ub4e4\uc5b4 \ub0bc \uc218 \uc788\uc744\uae4c\uc694?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc774 \uc9c8\ubb38\uc740 \ub300\ud654\ub97c \uad6c\ucd95\uc5d0\uc11c \ub3c4\uc785\uc73c\ub85c, \ub3c4\uc785\uc5d0\uc11c \uac00\uce58\ub85c, \uac00\uce58\uc5d0\uc11c \ud601\uc2e0\uc73c\ub85c \ubc14\uafd4 \ub193\uc2b5\ub2c8\ub2e4.<br>\uadf8\ub9ac\uace0 \uc774\uac83\uc774 \ubc14\ub85c \uace0\uac1d \uc131\uacf5\uc758 \uc9c4\uc9dc \uc758\ubbf8\uc785\ub2c8\ub2e4. \uae30\uc220 \ud22c\uc790\ub97c \uce21\uc815 \uac00\ub2a5\ud558\uace0 \uc9c0\uc18d\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub85c \ubc14\uafb8\ub3c4\ub85d \ub3d5\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc9c0\uae08\uae4c\uc9c0 \uae30\uc220\uc5d0 \ud22c\uc790\ud558\uc168\uace0, \ud300 \uad50\uc721\ub3c4 \ub9c8\ucce4\uc73c\uba70, \ud50c\ub7ab\ud3fc\ub3c4 \uac00\ub3d9 \uc911\uc785\ub2c8\ub2e4.\uadf8\ub807\ub2e4\uba74 \uc2e4\uc81c\ub85c \uc131\uacf5\ud558\uace0 \uc788\ub294\uc9c0\ub294 \uc5b4\ub5bb\uac8c \uc54c \uc218 \uc788\uc744\uae4c\uc694? \ubc14\ub85c \uc774 \uc9c0\uc810\uc5d0\uc11c \uace0\uac1d \uc131\uacf5(Customer Success)\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uace0\uac1d \uc131\uacf5\uc740 \uae30\uc220 \ud22c\uc790\ub97c \ud1b5\ud574 \uae30\ub300\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub2ec\uc131\ud558\ub3c4\ub85d \uc9c0\uc18d\uc801\uc73c\ub85c&hellip;<\/p>\n","protected":false},"author":805,"featured_media":6888,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_sf_experience":"","_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"sf_content_type":[],"blog":[122],"coauthors":[8],"class_list":["post-6887","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-customer-success"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - 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href=\"https:\/\/www.salesforce.com\/kr\/blog\/customer-success-business-value\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uace0\uac1d \ub3c4\uc785\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub85c: \uace0\uac1d \uc131\uacf5\uc758 \uc9c4\uc815\ud55c \uc758\ubbf8\" \/>\n<meta property=\"og:description\" content=\"\uace0\uac1d \uc131\uacf5\uc774\ub780 \uae30\uc220 \ud22c\uc790\ub97c \uce21\uc815 \uac00\ub2a5\ud55c \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub85c \uc5f0\uacb0\ud558\ub294 \uc9c0\uc18d\uc801\uc778 \uacfc\uc815\uc785\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4(Salesforce)\uac00 \uc815\ub9ac\ud55c \ub3c4\uc785\uc5d0\uc11c \uac00\uce58\ub85c, \uac00\uce58\uc5d0\uc11c \ud601\uc2e0\uc73c\ub85c \uc774\uc5b4\uc9c0\ub294 \uace0\uac1d \uc131\uacf5\uc758 5\uac00\uc9c0 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694.\" \/>\n<meta property=\"og:url\" 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