{"id":696,"date":"2022-07-26T20:28:00","date_gmt":"2025-11-12T20:28:23","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=696"},"modified":"2025-12-28T19:47:54","modified_gmt":"2025-12-28T10:47:54","slug":"create-better-customer-experience","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/create-better-customer-experience\/","title":{"rendered":"\ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4e4\uae30 \uc704\ud574\uc11c\ub294 \ubb34\uc5c7\uc744 \ud574\uc57c \ud560\uae4c\uc694? Salesforce\uc5d0\uc11c \uc2e4\ud589\ud55c \uc5f0\uad6c \uc0ac\ub840\ub97c \ud1b5\ud574 \ud568\uaed8 \uc0b4\ud3b4\ubcf4\uc138\uc694."},"content":{"rendered":"

\ube0c\ub79c\ub4dc\ub294 \uace0\uac1d \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uace0 \uace0\uac1d\uc774 \uae30\ub300\ud558\ub294 \uadf8 \uc774\uc0c1\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \ub9cc\uc57d \uadf8\ub7ec\uc9c0 \ubabb\ud558\uba74 \uace0\uac1d(connected customer)\uc740 \uc790\uc2e0\uc758 \uae30\ub300\uce58\ub97c \ucda9\uc871\uc2dc\ucf1c \uc904 \uacbd\uc7c1\uc790\ub97c \ucc3e\uc73c\ub7ec \ub5a0\ub0a0 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d\uc740 \uc790\uc2e0\uc774 \ub204\uad6c\uc774\uba70 \ub2e4\uc74c\uc5d0 \ud544\uc694\ud55c \uac83\uc774 \ubb34\uc5c7\uc778\uc9c0 \uc54c\uace0 \uc788\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. \ud588\ub358 \ub9d0\uc744 \ubc18\ubcf5\ud558\uace0 \uc2f6\uc9c0 \uc54a\uc544 \ud558\uace0 \ubb34\uc5c7\ubcf4\ub2e4 \uae30\ub2e4\ub9ac\uac8c \ud558\ub294 \uac83\uc744 \uc2eb\uc5b4\ud569\ub2c8\ub2e4.<\/p>\n

\u201c\uace0\uac1d\ub2d8\uc758 \ub300\uae30\ubc88\ud638\ub294 10\ubc88\uc785\ub2c8\ub2e4. \uc804\ud654\ub97c \ub04a\uc9c0 \ub9d0\uace0 \uae30\ub2e4\ub824 \uc8fc\uc138\uc694.\u201d \uba87 \ub144 \uc804\ub9cc \ud574\ub3c4 \uace0\uac1d\uc13c\ud130\uc5d0 \uc804\ud654\ud588\uc744 \ub54c \uc774\ub7f0 \ub300\uae30\uc74c\uc744 \ub4e3\ub294 \uac83\uc774 \uc77c\ubc18\uc801\uc774\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud558\uc9c0\ub9cc \uc624\ub298\ub0a0\uc758 \uace0\uac1d\uc740 \ub354 \ub9ce\uc740 \uac83\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \ucf5c\ubc31 \uc635\uc158\uc774 \uc788\uae30\ub97c \uae30\ub300\ud558\uace0 \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c \ucc44\ud305 \ucc3d\uc744 \uc5f4\uac70\ub098 \ubb38\uc790 \uba54\uc2dc\uc9c0\ub97c \ubcf4\ub0b4\uace0 \ud2b8\uc717\uc744 \ubcf4\ub0b4\uba74 \uc989\uac01\uc801\uc778 \uc751\ub2f5\uc744 \ubc1b\uae30\ub97c \uae30\ub300\ud558\uc8e0. \ub354 \ub098\uc544\uac00 \uc804\ud654\ud558\uba74 \ubcf8\uc778\uc774 \ub204\uad6c\uc774\uba70 \uac00\uc7a5 \ucd5c\uadfc\uc5d0 \uad6c\ub9e4\ud55c \uc81c\ud488\uc774 \ubb34\uc5c7\uc774\uace0 \ub2e4\uc74c\uc73c\ub85c \ud544\uc694\ub85c \ud558\ub294 \uac83\uc774 \ubb34\uc5c7\uc778\uc9c0 \uc54c\uc544\uc8fc\uae38 \uc6d0\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \ubcf8\uc778\uc758 \uc815\ubcf4\ub97c \ubc18\ubcf5\ud574\uc11c \uc598\uae30\ud558\uae30\ub97c \uc6d0\uce58 \uc54a\uace0 \ub354\uc6b1\uc774 \uae30\ub2e4\ub9ac\uace0 \uc2f6\uc5b4 \ud558\uc9c0 \uc54a\uc544 \ud569\ub2c8\ub2e4.<\/p>\n

\uc88b\uc740 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uae30\ub300\uce58\ub294 \ub04a\uc784\uc5c6\uc774 \uce58\uc19f\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc801\uc808\ud55c \uac00\uaca9\uc5d0 \uc801\uc808\ud55c \uc81c\ud488\uc744 \uad6c\ub9e4\ud560 \uc218 \uc788\uae30\ub97c \uc6d0\ud558\ub294 \uac83\ubfd0\ub9cc\uc774 \uc544\ub2c8\ub77c \uc774\uc81c\ub294 \uc804\uccb4 \ud328\ud0a4\uc9c0\ub97c \uc6d0\ud569\ub2c8\ub2e4. \uac70\uc758 17,000\uba85\uc758 \uae00\ub85c\ubc8c \uace0\uac1d\uc744 \ub300\uc0c1\uc73c\ub85c \ud55c \uc5f0\ub840 State of the Connected Customer <\/a>report(\uc5f0\uacb0\ub41c \uace0\uac1d\uc758 \ud604\ud669 \ubcf4\uace0\uc11c)\uc5d0 \ub530\ub974\uba74 \ube44\uc988\ub2c8\uc2a4 \uad6c\ub9e4\uc790\uc758 91%\uc640 \uc18c\ube44\uc790\uc758 86%\ub294 \ud68c\uc0ac\uac00 \uc81c\uacf5\ud558\ub294 \uacbd\ud5d8\uc774 \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4\ub9cc\ud07c \uc911\uc694\ud558\ub2e4\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc810\uc810 \uac08\uc218\ub85d \ube0c\ub79c\ub4dc\uc640 \uac00\uaca9 \ub9cc\uc73c\ub85c \ucc28\ubcc4\ud654\ud558\uae30\uac00 \uc5b4\ub824\uc6cc\uc838 \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83 \ub610\ud55c \ucc28\ubcc4\ud654\ub97c \uc704\ud55c \ud544\uc218 \uc694\uc18c\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc81c\ubd80\ud130 \uc9c0\uc18d\ub418\ub294 \uace0\uac1d \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uae30 \uc704\ud55c \uba87 \uac00\uc9c0 \uc544\uc774\ub514\uc5b4\uc640 \uc804\ub7b5\uc744 \uc18c\uac1c\ud574 \ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uacbd\ud5d8\uc774\ub780 \ubb34\uc5c7\uc774\uba70 \uc65c \uc911\uc694\ud55c\uac00\uc694?<\/h2>\n

CX (Customer Experience)\ub77c\uace0\ub3c4 \ud558\ub294 \uace0\uac1d \uacbd\ud5d8\uc740 \uc790\uc8fc \ub4e4\ub9ac\ub294 \uc6a9\uc5b4\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc815\ud655\ud788 \uc5b4\ub5bb\uac8c \uc815\uc758\ub418\uba70 \ubb34\uc5c7\uc744 \uc758\ubbf8\ud558\uace0 \uc788\ub294\uc9c0 \uc54c\uace0 \uacc4\uc2dc\ub098\uc694?<\/p>\n

Salesforce\uc758 \uc804\ub7b5 \uacc4\ud68d \uc218\uc11d \ubd80\uc0ac\uc7a5\uc778 Peter Schwartz\uac00 \ub9d0\ud558\uae30\ub97c, “\uace0\uac1d \uacbd\ud5d8\uacfc \uc11c\ube44\uc2a4\ub294 \ud558\ub098\ub85c \ub9cc\ub0ac\uc2b5\ub2c8\ub2e4. \uc774\uc81c\ub294 \uace0\uac1d\uc13c\ud130 \ud639\uc740 \ub2e8\uc21c\ud788 \ubb38\uc81c\ub97c \ud574\uacb0\ud574 \uc8fc\ub294 \uac83 \uc774\uc0c1\uc744 \uc758\ubbf8\ud558\uc8e0. \uc774\uc81c\ub294 \uc601\uc5c5, \uc9c0\uc6d0 \ubc0f \ub9c8\ucf00\ud305\uc744 \uc81c\uacf5\ud558\ub294 \uae30\ud68c\uc758 \ubb38\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud55c\ub2e4\ub294 \uac83\uc740 \ub180\ub78d\uace0 \ub54c\ub85c\ub294 \ub9c8\ubc95 \uac19\uc740 \uc11c\ube44\uc2a4\ub97c \ubaa8\ub4e0 \uae30\ud68c\uc5d0 \uc81c\uacf5\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.\u201d<\/p>\n

\uc608\ub97c \ub4e4\uc5b4, \uac00\uc7a5 \ub9c8\uc9c0\ub9c9\uc73c\ub85c \ucf00\uc774\ube14 \ud68c\uc0ac\uc5d0 \uc804\ud654\ub97c \ud558\uace0 \ubcf4\ud5d8\uae08\uc744 \uccad\uad6c\ud558\uac70\ub098, \ud734\uac00\ub97c \uc608\uc57d\ud588\ub358 \ub54c\ub97c \ub5a0\uc62c\ub824 \ubcf4\uc2ed\uc2dc\uc624. \uc804\ud654\ub97c \ub04a\uace0 \uae30\ubd84\uc774 \uc5b4\ub560\ub098\uc694? \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc774 \uc27d\uace0 \uc990\uac70\uc6e0\ub098\uc694? \uc544\ub2c8\uba74 \ub450\ud1b5\uc744 \uc720\ubc1c\ud558\ub294 \uacbd\ud5d8\uc774\ub358\uac00\uc694? \ub610\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud55c \ud68c\uc0ac\uc5d0 \ub300\ud574\uc11c\ub294 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud588\ub098\uc694?<\/p>\n

\uace0\uac1d \uc11c\ube44\uc2a4\uc640 \uace0\uac1d \uacbd\ud5d8\uc758 \ucc28\uc774\ub294 \ubb34\uc5c7\uc77c\uae4c\uc694?<\/h2>\n

\uace0\uac1d \uacbd\ud5d8\uc774\ub780 \uc81c\uacf5\ubc1b\ub294 \uc11c\ube44\uc2a4\uc758 \uc218\uc900\ubcf4\ub2e4 \ub354 \uae4a\uace0 \ub113\uc740 \uc758\ubbf8\ub97c \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8\uc774\ub780 \ud68c\uc0ac\uc5d0 \ub300\ud55c \uc804\uccb4 \uc778\uc2dd\uc744 \uc758\ubbf8\ud558\uba70 \uc774\ub294 \uccab \ubc88\uc9f8 \uc811\uc810\uc5d0\uc11c \ub9c8\uc9c0\ub9c9 \uc811\uc810\uae4c\uc9c0 \ubaa8\ub4e0 \uc0c1\ud638 \uc791\uc6a9\uc744 \ud3ec\ud568\uc2dc\ud0a4\ub294 \uacbd\ud5d8\uc785\ub2c8\ub2e4. \uc774\ub294 \uc6f9\uc0ac\uc774\ud2b8\ub97c \uc774\uc6a9\ud558\ub294 \uac83, \uc601\uc5c5 \ub2f4\ub2f9\uc790\uc640 \ud1b5\ud654\ud558\ub294 \uac83, \ub9e4\uc7a5 \ubc29\ubb38, \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4 \uc0d8\ud50c\ub9c1, \uad6c\ub9e4 \ud6c4 \uc628\ubcf4\ub529 \ub2e8\uacc4\ub97c \uacbd\ud5d8\ud558\ub294 \uac83 \ub4f1\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

<\/p>\n

\u201c\uace0\uac1d \uacbd\ud5d8\uc774\ub780 \ud68c\uc0ac\uc5d0 \ub300\ud55c \uc804\uccb4 \uc778\uc2dd\uc744 \uc758\ubbf8\ud558\uba70 \uc774\ub294 \uccab \ubc88\uc9f8 \uc811\uc810\uc5d0\uc11c \ub9c8\uc9c0\ub9c9 \uc811\uc810\uae4c\uc9c0 \ubaa8\ub4e0 \uc0c1\ud638 \uc791\uc6a9\uc744 \ud3ec\ud568\ud558\ub294 \uacbd\ud5d8\uc785\ub2c8\ub2e4.\u201d<\/p><\/blockquote>\n

\uc5ec\uae30\uc11c \uc911\uc694\ud55c \uac83\uc740 \uace0\uac1d\uc774 \ud68c\uc0ac\uac00 \uc790\uc2e0\uc758 \uae30\ub300\uc5d0 \ubd80\uc751\ud558\uace0 \uc788\ub294\uc9c0, \uadf8\ub9ac\uace0 \ud574\ub2f9 \ud68c\uc0ac\uc640 \uac70\ub798\ud558\uace0 \uc0c1\ud638 \uc791\uc6a9\ud558\ub294 \uac83\uc774 \uc27d\uace0 \uc990\uac70\uc6b4\uc9c0 \ub9e4 \uc21c\uac04 \ud310\ub2e8\ud558\uace0 \uc788\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc989, \uace0\uac1d \uacbd\ud5d8\uc774\ub780 \ubaa8\ub4e0 \uc0c1\ud638 \uc791\uc6a9\uc758 \ucd1d\ud569\uacfc\ub3c4 \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc88b\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4dc\ub294 \ubc29\ubc95<\/h2>\n

\uace0\uac1d\uc740 \uc5b8\uc81c\ub098 \uc88b\uc740 \uad6c\ub9e4 \uacbd\ud5d8\uacfc \uc5bb\uc744 \uc218 \uc788\ub294 \ucd5c\uace0\uc758 \uac00\uce58\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. \uc624\ub298\ub0a0\uc758 \uace0\uac1d\uc740 \ub9cc\uc57d \uac12\ube44\uc2fc \uba74\ub3c4\ub0a0\uc774 \ub9c8\uc74c\uc5d0 \ub4e4\uc9c0 \uc54a\ub294\ub2e4\uba74 \uc800\ub834\ud55c \uc6d4\uac04 \ubc30\uc1a1\uc5d0 \ub4f1\ub85d\ud560 \uc218 \uc788\uace0 \uac00\uce58\ub97c \uc81c\uacf5\ud558\uc9c0 \uc54a\ub294 \ud3c9\ubc94\ud55c \ud638\ud154 \uccb4\uc778\uc5d0 \uc2eb\uc99d\uc774 \ub09c\ub2e4\uba74 \uc5d0\uc5b4\ube44\uc564\ube44\ub97c \uc774\uc6a9\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uae30\uc220 \ubc1c\uc804\uc740 \ubaa8\ub4e0 \uc0b0\uc5c5 \ubd84\uc57c\uc5d0 \ud63c\ub780\uc744 \uac00\uc838\uc654\uc2b5\ub2c8\ub2e4. \uae30\uc220 \ubc1c\uc804\uc758 \uacb0\uacfc\ub85c \uace0\uac1d\uc740 \uc6d0\ud558\ub294 \uacbd\ud5d8\uc744 \uc5bb\uc9c0 \ubabb\ud560 \uacbd\uc6b0 \ub2e4\ub978 \uc120\ud0dd\uc9c0\uc640 \ube44\uc988\ub2c8\uc2a4\ub85c \uc62e\uae38 \uc218 \uc788\ub294 \uc790\uc720\uac00 \uc0dd\uacbc\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \uc18c\ube44\uc790\uc758 71%\uac00 \uc9c0\ub09c 1\ub144 \ub3d9\uc548 \uc801\uc5b4\ub3c4 \ud55c \ubc88 \uc0ac\uc6a9\ud558\ub294 \ube0c\ub79c\ub4dc\ub97c \ubcc0\uacbd\ud55c \uc801 \uc788\ub2e4\uace0 \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub354 \ub098\uc544\uac00 Tripadvisor\uc640 Yelp \uac19\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4\uc640 \ub9ac\ubdf0 \uc6f9\uc0ac\uc774\ud2b8\ub294 \uc18c\ube44\uc790\uc5d0\uac8c \uc804\ub840 \uc5c6\ub294 \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud558\uc5ec \uc88b\ub4e0 \uc2eb\ub4e0 \ub354 \ub9ce\uc740 \uccad\uc911\uc5d0\uac8c \uc88b\uc9c0 \uc54a\uc740 \uacbd\ud5d8\uc744 \ub354 \uc790\uc138\ud788 \uc9c4\uc220\ud574 \uc90d\ub2c8\ub2e4.<\/p>\n

\uc774\ub7ec\ud55c \uc694\uc18c\ub4e4\uc774 \ud569\uccd0\uc838 \uc18c\ube44\uc790\ub294 \uae30\uc5c5\uc744 \uc0c1\ub300\ud560 \ub54c \uc6b0\uc704\ub97c \uc810\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uace0 \uae30\uc5c5\uc740 \uc774\uc81c \uc6c3\ub294 \uc5bc\uad74\ub85c \uace0\uac1d \uc751\ub300\ub97c \ud574\uc8fc\ub294 \uac83\ub9cc\uc73c\ub85c\ub294 \uace0\uac1d\uc744 \ub9cc\uc871\uc2dc\ud0ac \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n

<\/p>\n

\u201c\uace0\uac1d\uc758 88%\ub294 \ud68c\uc0ac\uac00 \uc81c\uacf5\ud558\ub294 \uacbd\ud5d8\uc774 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\ub9cc\ud07c \uc911\uc694\ud558\ub2e4\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 Salesforce\uac00 \ud574\ub2f9 \ub0b4\uc6a9\uc744 \uc870\uc0ac\ud558\uae30 \uc2dc\uc791\ud55c \uc774\ub798 \uac00\uc7a5 \ub192\uc740 \uc218\uce58\uc774\uc8e0\u201d<\/p><\/blockquote>\n

\uace0\uac1d \uacbd\ud5d8\uc774\ub780 \uc0c8\ub85c\uc6b4 \uac1c\ub150\uc740 \uc544\ub2c8\uc9c0\ub9cc \ud604\uc7ac\ub9cc\ud07c \uad00\ub828\uc131\uc774 \ub192\uc558\ub358 \uc801\uc740 \uc5c6\uc2b5\ub2c8\ub2e4. State of the Connected Customer report<\/a>\uc5d0 \ub530\ub974\uba74 \uace0\uac1d\uc758 88%\uac00 \ud68c\uc0ac\uac00 \uc81c\uacf5\ud558\ub294 \uacbd\ud5d8\uc774 \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\ub9cc\ud07c \uc911\uc694\ud558\ub2e4\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 Salesforce\uac00 \ud574\ub2f9 \ub0b4\uc6a9\uc744 \uc870\uc0ac\ud558\uae30 \uc2dc\uc791\ud55c \uc774\ub798 \uac00\uc7a5 \ub192\uc740 \uc218\uce58\uc774\uc8e0.<\/p>\n

\"\uc88b\uc740<\/p>\n

\ud68c\uc0ac\uac00 \uc81c\uacf5\ud558\ub294 \uacbd\ud5d8\uc774 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\ub9cc\ud07c \uc911\uc694\ud558\ub2e4\uace0 \ub9d0\ud558\ub294 \uace0\uac1d \/ Salesforce State of the Connected Customer(\uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uc5f0\uacb0\ub41c \uace0\uac1d \ud604\ud669 \ubcf4\uace0\uc11c), 2022\ub144 5\uc6d4<\/i><\/p>\n

\ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc120\uc0ac\ud558\ub294 \uac83\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\ub9cc\uc758 \uc784\ubb34\uac00 \uc544\ub2d9\ub2c8\ub2e4. \ud55c\ub54c \ub9c8\ucf00\ud130\ub294 \ub9ac\ub4dc\ub97c \uc0dd\uc131\ud558\uace0 \ucd94\uc9c4\ud558\ub294 \uac83\uc774 \uc8fc\ub41c \uad00\uc2ec\uc774\uc5c8\ub2e4\uba74 \uc624\ub298\ub0a0 \ub9c8\ucf00\ud130\uc758 80%\ub294 \ubcf8\uc778\ub4e4\uc774 \uc870\uc9c1 \uc804\uccb4\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8 \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc8fc\ub3c4\ud55c\ub2e4\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4.<\/p>\n

\uc88b\uc740 \uc18c\uc2dd\uc740 \uace0\uac1d\uc774 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ubfd0\ub9cc \uc544\ub2c8\ub77c \ud6cc\ub96d\ud55c \uacbd\ud5d8\uc744 \uc704\ud574\uc11c\ub3c4 \uae30\uaebc\uc774 \ud504\ub9ac\ubbf8\uc5c4\uc744 \uc9c0\ubd88\ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \uae30\uc5c5\uc774 \uc720\uc77c\ubb34\uc774\ud55c \ubc29\uc2dd\uc73c\ub85c \uace0\uac1d\uc744 \uae30\uc058\uac8c \ud568\uc73c\ub85c\uc368 \uc218\uc775\uc744 \uc99d\ub300\ud560 \uc218 \uc788\ub294 \uae30\ud68c\ub97c \uac16\ub294\ub2e4\ub294 \uac83\uc744 \uc758\ubbf8\ud558\uae30\ub3c4 \ud558\uc8e0.<\/p>\n

\uace0\uac1d \uad00\uacc4\uac00 \uc911\uc694\ud55c \uc774\uc720<\/h2>\n

\uc804\ud654, \ubb38\uc790 \ub610\ub294 \uc774\uba54\uc77c\uc744 \ubb34\uc2dc\ud558\ub294 \uac83\uc740 \uc6b0\uc815\uc744 \uae08 \uac00\uac8c \ud558\ub294 \ud589\ub3d9 \uc911 \ud558\ub098\uc77c \uac83\uc785\ub2c8\ub2e4. \uce5c\uad6c \uad00\uacc4\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c \uace0\uac1d \uad00\uacc4 \ub610\ud55c \uac1c\uc778\uc774 \uc774\ud574\ubc1b\uace0 \uc788\ub2e4\uace0 \ub290\ub084 \ub54c \ud53c\uc5b4\ub0a9\ub2c8\ub2e4. \ubc18\ub300\ub85c \uace0\uac1d\uc774 \ub85c\ub9e8\ud2f1 \ucf54\ubbf8\ub514\ub97c \uc990\uae34\ub2e4\ub294 \uac83\uacfc \uc774\uba54\uc77c\ub85c \uc5f0\ub77d\ud558\ub294 \uac83\uc744 \uc120\ud638\ud55c\ub2e4\ub294 \uac83\uc744 \uae30\uc5b5 \ubabb \ud558\ub294 \ub4f1 \uace0\uac1d\uc774 \uc5b4\ub5a0\ud55c \uac83\uc744 \uc120\ud638\ud558\ub294 \uc9c0\ub97c \uc774\ud574\ud558\uc9c0 \ubabb\ud558\uace0 \uc788\ub2e4\ub294 \ub290\ub08c\uc744 \uc8fc\ub294 \uac83\uc740 \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \uae08 \uac00\uac8c \ud569\ub2c8\ub2e4.<\/p>\n

\uc2e0\ub8b0 \ubd80\uc871 \ub610\ud55c \uace0\uac1d \uacbd\ud5d8\uc774 \uc2dc\uc791\ud558\uae30\ub3c4 \uc804\uc5d0 \uad00\uacc4\uac00 \uc5b4\uae0b\ub098\uac8c \ud558\ub294\ub370 \uae30\uc5ec\ud569\ub2c8\ub2e4.<\/p>\n

\uc2e0\ub8b0 \ubd80\uc871 \ub610\ud55c \uace0\uac1d \uacbd\ud5d8\uc774 \uc2dc\uc791\ud558\uae30\ub3c4 \uc804\uc5d0 \uad00\uacc4\uac00 \uc5b4\uae0b\ub098\uac8c \ud558\ub294\ub370 \uae30\uc5ec\ud569\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130\ub294 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ud544\uc218\uc801\uc774\uc9c0\ub9cc \uace0\uac1d\uc774 \uac1c\uc778 \ub370\uc774\ud130\ub97c \uc81c\uacf5\ud560 \ub54c \uc774 \ub370\uc774\ud130\uac00 \uc548\uc804\ud558\uace0 \ud569\ubc95\uc801\uc73c\ub85c \uc0ac\uc6a9\ub418\uba70 \uace0\uac1d\uc5d0\uac8c \ub3c4\uc6c0\uc774 \ub418\ub294 \ubc29\ud5a5\uc73c\ub85c \uc0ac\uc6a9\ub420 \uac83\uc774\ub77c\ub294 \uc810\uc744 \uc54c\uc544\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\ubbf8\uc2ec\uca4d\uc740 \ube44\uc988\ub2c8\uc2a4 \uad00\ud589\ub4e4\uc774 \ud5e4\ub4dc\ub77c\uc778\uc744 \uc7a5\uc2dd\ud568\uc5d0 \ub530\ub77c \uace0\uac1d\uc740 \ub354\uc6b1\ub354 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ube0c\ub79c\ub4dc\uc640 \uc544\ub2cc \ube0c\ub79c\ub4dc\ub97c \uad6c\ubcc4\ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 3\ubd84\uc758 2(64%) \ub294 \uc2e0\ub8b0\uac00 \uac00\uc7a5 \uc911\uc694\ud55c \ud604\uc2dc\uc810\uc5d0 \ub300\ubd80\ubd84\uc758 \ud68c\uc0ac\uac00 \uac1c\uc778 \uc815\ubcf4\ub97c \uc5b4\ub5bb\uac8c \uc0ac\uc6a9\ud558\ub294\uc9c0 \ud22c\uba85\ud558\uac8c \ubc1d\ud788\uc9c0 \uc54a\ub294\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \ub354\ubd88\uc5b4 \uace0\uac1d\uc758 74%\ub294 \ud32c\ub370\ubbf9 \uc774\uc804\ubcf4\ub2e4 \ud604\uc7ac \ub354 \uc815\uc9c1\ud558\uace0 \ud22c\uba85\ud55c \uc758\uc0ac\uc18c\ud1b5\uc744 \uc911\uc694\uc2dc\ud55c\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uc774\uc5d0 \ub530\ub77c \uace0\uac1d\uc758 \uac1c\uc778 \uc815\ubcf4\ub97c \uc5b4\ub5bb\uac8c \uc0ac\uc6a9\ud560 \uac83\uc778\uc9c0 \uba85\ud655\ud558\uac8c \uc124\uba85\ud558\ub294 \uae30\uc5c5\ub9cc\uc774 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc5bb\uace0 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uae30\uc5c5\uc758 \uc2e0\ub8b0\ub294 \uae30\uc5c5\uc758 \uac00\uce58\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uc810\uc810 \uac08\uc218\ub85d \ub354 \ub9ce\uc740 \uace0\uac1d\uc774 \uad6c\ub9e4 \uc774\uc804\uc5d0 \uc81c\ud488\uc744 \uc81c\uacf5\ud558\ub294 \ud68c\uc0ac\uac00 \ub0b4\uc138\uc6b0\ub294 \uac00\uce58\ub97c \ud655\uc778\ud569\ub2c8\ub2e4. State of the Connected Customer report<\/a>\uc5d0 \ub530\ub974\uba74 \uace0\uac1d\uc758 66%\uac00 \ud68c\uc0ac\uac00 \ub0b4\uc138\uc6b0\ub294 \uac00\uce58\uacfc \uc790\uc2e0\uc758 \uac00\uce58\uac00 \ub9de\uc9c0 \uc54a\uc544 \uad6c\ub9e4\ub97c \uc911\ub2e8\ud55c \uacbd\ud5d8\uc774 \uc788\ub2e4\uace0 \ub9d0\ud588\uace0 \uc774\ub294 2020\ub144\uc758 62%\ubcf4\ub2e4 \uc99d\uac00\ud55c \uc218\uce58\uc785\ub2c8\ub2e4.<\/p>\n

\uc88b\uc740 \uace0\uac1d \uacbd\ud5d8\uc740 \uc5b4\ub5bb\uac8c \ub9cc\ub4e4 \uc218 \uc788\ub098\uc694?<\/h2>\n

\uc88b\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub824\ub294 \uae30\uc5c5\ub4e4\uc774 \uc9c1\uba74\ud558\ub294 \uacf5\ud1b5\ub41c \ubb38\uc81c\ub294 \uace0\uac1d\uc758 \uae30\ub300\uce58\uac00 \uacc4\uc18d \ub192\uc544\uc9c0\uace0 \uc788\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc810\uc810 \ub354 \ub9ce\uc740 \uace0\uac1d\ub4e4\uc774 \uc5f0\uacb0\ub418\uace0 \uae30\uc5b5\uc5d0 \ub0a8\uace0 \ucc28\ubcc4\ud654\ub41c \uacbd\ud5d8\uc744 \uc694\uad6c\ud558\uace0 \uc788\uc8e0. \uac01\uac01\uc758 \uc608\ub97c \ub4e4\ub824\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

Salesforce\uc758 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uace0\uac1d\uc758 85%\uac00 \ubd80\uc11c \uac04\uc5d0 \uc77c\uad00\ub41c \uc0c1\ud638 \uc791\uc6a9\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8\uac00 \uc790\uc2e0\uc774 \uac00\uc7a5 \ucd5c\uadfc\uc5d0 \uc5b4\ub5a4 \uc804\uc790 \uc0c1\uac70\ub798\ub97c \uc218\ud589\ud588\uace0 \uadf8\uc640 \uad00\ub828\ub41c \uc138\ubd80 \uc815\ubcf4\ub97c \uc219\uc9c0\ud55c \uc0c1\ud0dc\uc5d0\uc11c \uace0\uac1d \ub300\uc751\uc744 \ud574\uc8fc\uae30\ub97c \uc6d0\ud558\ub294 \uac83\uc774\uc8e0. \uadf8\ub807\uac8c \ud558\uc9c0 \uc54a\uc73c\uba74 \uace0\uac1d \uc2e0\ub8b0\ub97c \uc783\uc744 \uc704\ud5d8\uc774 \uc788\uc73c\uba70 \uace0\uac1d\uc758 55%\ub294 \uc811\uc810 \uac04 \uc77c\uad00\uc131\uc774 \ubd80\uc871\ud558\uba74 \ud68c\uc0ac\uc5d0 \ub300\ud55c \uc2e0\ub8b0\ub97c \uc783\ub294\ub2e4\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

U.S. Bank\ub294 \uace0\uac1d \uc815\ubcf4\ub97c \ub2e8\uc77c\ud654\ub41c \ud1b5\ud569 \ub370\uc774\ud130\ubca0\uc774\uc2a4\ub85c \uad00\ub9ac\ud568\uc73c\ub85c\uc368 \ubaa8\ub4e0 \uc9c1\uc6d0\uc744 \uc5f0\uacb0\uc2dc\ud0b5\ub2c8\ub2e4. \uc774\ub294 \ub370\uc774\ud130\ub97c \ud1b5\ucc30\ub825\uc73c\ub85c \uc804\ud658\ud568\uc73c\ub85c\uc368 \uc758\uc0ac \uacb0\uc815\uc744 \uc8fc\ub3c4\ud558\uace0 \uace0\uac1d\uc744 \uc704\ud55c \uae08\uc735 \uc11c\ube44\uc2a4\ub97c \uac1c\uc778\ud654\ud560 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4.<\/p>\n

\uc774\uc804\uc758 \uace0\uac1d \uad00\uacc4\ub294 \uc740\ud589, \ub2f4\ubcf4 \ub300\ucd9c, \ud22c\uc790 \ubc0f \uc9c0\ubd88\uacfc \uac19\uc740 \uac1c\ubcc4 \ube44\uc988\ub2c8\uc2a4 \ub2e8\uc704 \ub0b4\uc5d0\uc11c\ub9cc \uad6c\ucd95\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \uace0\uac1d \uacbd\ud5d8\uc774 \ub9e4\ub044\ub7fd\uc9c0 \uc54a\uc544 \uc885\uc885 \ubd88\ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uace0\uac1d \uacbd\ud5d8\uc774 \uc81c\uacf5\ub418\uc5c8\uc8e0. \ud558\uc9c0\ub9cc \uace0\uac1d \uad00\uacc4\ub97c \ub2e8\uc77c \ube44\uc988\ub2c8\uc2a4\ub85c \uc811\uadfc\ud568\uc73c\ub85c\uc368 \uc9c1\uc6d0\ub4e4\uc740 \uc870\uc9c1\uacfc \uace0\uac1d\uc758 \uc0c1\ud638 \uc791\uc6a9\uc744 \uc815\ub82c\ub418\uace0 \uc644\uc804\ud55c \ub370\uc774\ud130\ub85c \ubcf4\uace0 \uc774\ud574\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4 \ub77c\uc778\uc5d0\uc11c \ud1b5\ud569\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4e4\uace0 \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \uac15\ud654\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ub7f0 \ub178\ub825\uc758 \uacb0\uacfc\ub85c \uace0\uac1d\uc740 \uc774\uc81c \ubaa8\ubc14\uc77c \uc7a5\uce58, \uac1c\uc778 \ucef4\ud4e8\ud130, ATM \ubc0f 25\uac1c \uc8fc\uc5d0 \uc788\ub294 3,000\uac1c \uc9c0\uc810\uc744 \ud3ec\ud568\ud55c \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uae08\uc735 \uc11c\ube44\uc2a4\ub97c \ub354 \uc27d\uac8c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub294 \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5<\/h2>\n

\uc774\uc81c\ub294 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\ub9cc\uc73c\ub85c\ub294 \ucda9\ubd84\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ub192\uc740 \uae30\uc900\uc744 \uc124\uc815\ud558\uace0 \ub2e4\ub978 \uae30\uc5c5\uacfc\ub294 \ucc28\ubcc4\ud654\uc2dc\ucf1c\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d \uc704\uc8fc\ub85c \uc6c0\uc9c1\uc5ec\uc57c \ud569\ub2c8\ub2e4. Harvard Business Review Analytic Services\uc758 \uc5f0\uad6c\uc5d0\uc11c 1000\uba85 \uc774\uc0c1\uc758 \uae00\ub85c\ubc8c \uace0\uc704 \ub9ac\ub354\ub97c \ub300\uc0c1\uc73c\ub85c \ud55c \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uace0\uac1d \uacbd\ud5d8\uc774 5\ub300 \ube44\uc988\ub2c8\uc2a4 \uc6b0\uc120 \uc21c\uc704\uc5d0 \ud3ec\ud568\ub418\uc9c0\ub9cc \uc774\ub97c \uc798 \uc218\ud589\ud558\uace0 \uc788\ub2e4\uace0 \ub290\ub07c\ub294 \uc0ac\ub78c\uc740 \uac70\uc758 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uae30\uc5c5\uc774 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\ub9cc\uc73c\ub85c\ub294 \ucda9\ubd84\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \uac19\uc740 \uc77c\uc744 \ud558\ub824\ub294 \ub2e4\ub978 \ud68c\uc0ac\ub4e4\uacfc \ucc28\ubcc4\ud654\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uc5b4\ub290 \ud55c \uc720\ub7fd \ube0c\ub79c\ub4dc Brunello Cucinelli\ub294 \uc0c8\ub85c\uc6b4 \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5, \ubb38\ud654 \ubc0f \uc194\ub8e8\uc158\uc744 \ucc44\ud0dd\ud55c \ud6c4 \uc804\uc790 \uc0c1\uac70\ub798 \uc218\uc775\uc744 4\ubc30\ub85c \ub298\ub838\ub2e4\uace0 \ud569\ub2c8\ub2e4. \uc774 \uace0\uae09 \uc758\ub958 \ube0c\ub79c\ub4dc\ub294 \ub514\uc9c0\ud138 \uc1fc\ud551\uac1d\uc5d0\uac8c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc774 \uc5b4\ub835\ub2e4\ub294 \uac83\uc744 \ubc1c\uacac\ud588\uc2b5\ub2c8\ub2e4. \ud2b9\ud788\ub098 \ub9e4\uc7a5\uc5d0\uc11c\ub294 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30\ub85c \uc720\uba85\ud588\ub358 \ub9cc\ud07c \uc628\ub77c\uc778\uc73c\ub85c \ub3d9\uc77c\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc774 \ud070 \uacfc\uc81c\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub530\ub77c\uc11c \ucc44\ud0dd\ud55c \uc194\ub8e8\uc158\uc740 \ub9ac\ub354\ub4e4\uc774 “\uc6b0\uc544\ud55c \uae30\uc220(graceful technology)”\uc774\ub77c\uace0 \ubd80\ub974\ub294 \uac83\uc744 \uad6c\ud604\ud558\ub294 \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc774 \uc911\uc559 \uc9d1\uc911\uc2dd \uc2dc\uc2a4\ud15c\uc740 \uace0\uac1d\uacfc \ub354 \uac15\ub825\ud558\uace0 \uac1c\uc778\uc801\uc778 \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc8fc\uc5c8\uc2b5\ub2c8\ub2e4. \uc27d\uac8c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub294 \uace0\uac1d \uc8fc\ubb38 \ub0b4\uc5ed\uacfc \uc790\ub3d9\ud654\ub41c \uc6cc\ud06c\ud50c\ub85c\ub97c \ud2b9\uc9d5\uc73c\ub85c \ud558\ub294 \uc774 \uc2dc\uc2a4\ud15c\uc740 \ub9e4\uc7a5 \uad00\ub9ac\uc790\uac00 \uc628\ub77c\uc778 \uace0\uac1d \uc11c\ube44\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc744 \uc2e0\uc18d\ud558\uac8c \ucc98\ub9ac\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uc774\uc5d0 \ub530\ub77c \uc9c1\uc6d0\ub4e4\uc740 \uc1fc\ud551\uac1d\uacfc \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub294 \ub370 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\uc560\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uace0 \uace0\uac1d\uc740 \uc704\uce58\uc640 \uad00\uacc4\uc5c6\uc774 \ub9e4\uc7a5 \ub0b4 \uc11c\ube44\uc2a4\ub97c \ubc1b\uc744 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

Brunello Cucinelli\ub294 \ub7ed\uc154\ub9ac\ud55c \uacbd\ud5d8\uc744 \ub514\uc9c0\ud138 \uc601\uc5ed\uc73c\ub85c \uc62e\uae30\ub294 \ub370 \uc131\uacf5\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uadf8 \uacfc\uc815\uc5d0\uc11c \ub300\uc911 \uc2dc\uc7a5\uc744 \uc704\ud55c \uc0c8\ub85c\uc6b4 \uace0\uac1d \uacbd\ud5d8 \ud45c\uc900\uc744 \uc124\uc815\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc7a5\uae30\uc801\uc778 \uace0\uac1d \uad00\uacc4\uc758 \uc774\uc810<\/h2>\n

\uace0\uac1d\uc740 \uae30\uc5c5\uc774 \uc790\uc2e0\uc744 \uac1c\uc778\ucc98\ub7fc \ub300\ud558\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \uace0\uc720\ud55c \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub9de\ucdb0\uc9c4 \uacbd\ud5d8\uc744 \uc6d0\ud569\ub2c8\ub2e4. \uae30\uc874\uc5d0\ub294 \ud2c8\uc0c8\uc2dc\uc7a5\uc744 \uacf5\ub7b5\ud55c \ube0c\ub79c\ub4dc\ub9cc\uc774 \ucc98\uc74c\uc73c\ub85c \ucc28\ubcc4\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud588\uc9c0\ub9cc \uace0\uac1d\uc740 \uc774\uc81c \ub300\uc911 \uc2dc\uc7a5\uc744 \uacf5\ub7b5\ud558\ub294 \uae30\uc5c5\ub3c4 \ucc28\ubcc4\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4.<\/p>\n

Piedmont Healthcare<\/a>\ub97c \uc608\ub85c \ub4e4\uc5b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \ubbf8\uad6d \uc758\ub8cc \uc0b0\uc5c5\uc774 \uac00\uce58 \uae30\ubc18 \ubaa8\ub378\ub85c \uc804\ud658\ud568\uc5d0 \ub530\ub77c \uc758\ub8cc \uc81c\uacf5\uc790\ub294 \ud658\uc790 \uacb0\uacfc\ub97c \uac1c\uc120\ud558\uace0 \uac1c\uc778\ud654\ub41c \uc758\ub8cc\ub97c \ud1b5\ud574 \uc99d\uac00\ud558\ub294 \ud658\uc790 \uae30\ub300\uce58\ub97c \ucda9\uc871\ud574\uc57c \ud55c\ub2e4\ub294 \uc555\ubc15\uc744 \ubc1b\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c Piedmont Healthcare\ub294 \ud658\uc790\uc640 \uc18c\ud1b5\ud558\uace0 \ud658\uc790\uac00 \ub354 \uc27d\uac8c \uc9c4\ub8cc\ub97c \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uae30\uc220\uc744 \uc801\uadf9 \uc218\uc6a9\ud574\uc57c \ud55c\ub2e4\ub294 \uac83\uc744 \uae68\ub2ec\uc558\uc2b5\ub2c8\ub2e4. \ud68c\uc0ac\uac00 \ud658\uc790\uc640 \uc5f0\uacb0\ud558\ub294 \ubc29\uc2dd\uc744 \uac1c\uc778\ud654\ud574\uc57c \ud588\ub358 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\ub530\ub77c\uc11c \ucc44\ud0dd\ud55c \uc194\ub8e8\uc158\uc740 \ud1b5\ud569 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc744 \uad6c\ud604\ud558\uc5ec \ud658\uc790\uc758 \uc815\ubcf4\ub97c \ucea1\ucc98\ud558\uace0 \ud3ec\uad04\uc801\uc778 \ud658\uc790 \ud504\ub85c\ud544\uc744 \uc0dd\uc131\ud558\ub294 \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud68c\uc0ac\ub294 \ud658\uc790 \ubc0f \uc758\uc0ac\uc640\uc758 \uad00\uacc4\uc5d0 \ub300\ud574 \ub354 \ub098\uc740 \ud1b5\ucc30\ub825\uc744 \uc5bb\uc744 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ub370\uc774\ud130 \uae30\ubc18 \uc815\ubcf4\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub450 \uadf8\ub8f9 \ubaa8\ub450\ub97c \uc704\ud55c \uace0\ud488\uc9c8\uc758 \uac1c\uc778\ud654\ub41c \ub9c8\ucf00\ud305 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc0dd\uc131\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc5d0 \ub530\ub77c \uc601\uc5c5 \uc9c1\uc6d0\uc740 \uc2dc\uc2a4\ud15c\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub300\uaddc\ubaa8\ub85c \uc758\uc0ac\uc5d0\uac8c \uac1c\uc778\ud654\ub41c \uba54\uc2dc\uc9c0\ub97c \uc804\ub2ec\ud558\uace0, \ucc38\uc5ec\ub97c \ucd94\uc801\ud558\uace0, \ub9ac\ub4dc\ub97c \uc721\uc131\ud558\uace0, \ub354 \ube60\ub978 \uc18d\ub3c4\ub85c \ud6c4\uc18d \uc870\uce58\ub97c \uc218\ud589\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc88b\uc740 \uace0\uac1d \uacbd\ud5d8\uc774\ub780 \ubb34\uc5c7\uc77c\uae4c\uc694?<\/h2>\n

\uc774\uc640 \uac19\uc740 \uc131\uacf5 \uc0ac\ub840\ub97c \ud1b5\ud574 \uc2dc\uc7a5\uc740 \ubb34\uc5c7\uc774 \uac00\ub2a5\ud55c\uc9c0 \uc608\ub9ac\ud558\uac8c \uc778\uc2dd\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uace0\uac1d\uc758 56%\ub294 \uc81c\uc548\uc774 \ud56d\uc0c1 \uac1c\uc778\ud654\ub418\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. Salesforce\uc758 Peter Schwartz\ub294 \uae30\uc5c5\uc774 \uacb0\uad6d \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uc778\uacf5 \uc9c0\ub2a5(AI)\uc744 \uc0ac\uc6a9\ud558\uac8c \ub420 \uac83\uc774\ub77c\uace0 \uc598\uae30\ud569\ub2c8\ub2e4. \uadf8\ub294 “\uc778\uacf5 \uc9c0\ub2a5\uc740 \uac00\uacf5\ub418\uc9c0 \uc54a\uc740 \ub370\uc774\ud130 \ub354\ubbf8\ub97c \uace0\uac1d\uc758 \uc694\uad6c\ub97c \uc608\uce21\ud558\uace0 \ub514\uc9c0\ud138 \ube44\uc11c \uc5ed\ud560\uc744 \ud560 \uc218 \uc788\ub294 \ud1b5\ucc30\ub825\uc73c\ub85c \uc804\ud658\ud560 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4.”\ub77c\uace0 \uc37c\uc2b5\ub2c8\ub2e4.<\/p>\n

<\/p>\n

\u201c\uace0\uac1d\uc758 56%\ub294 \uc81c\uc548\uc774 \ud56d\uc0c1 \uac1c\uc778\ud654\ub418\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4.\u201d<\/p><\/blockquote>\n

\uadf8\ub294 \ucd9c\uc7a5\uc774 \uc7a6\uc740 \uc0ac\ub78c\uc744 \uc608\ub85c \ub4e4\uc5c8\uc2b5\ub2c8\ub2e4. \ud638\ud154\uc5d0 \ub4e4\uc5b4\uac14\ub294\ub370 \uac00\uc7a5 \uc88b\uc544\ud558\ub294 \ub178\ub798\uac00 \ub098\uc624\uace0, \ub514\uc9c0\ud138 \uc561\uc790\uc5d0 \uac00\uc871\uc0ac\uc9c4\uc774 \ub2f4\uaca8\uc788\uace0 \ub9c8\uc9c0\ub9c9\uc73c\ub85c \uc8fc\ubb38\ud55c \ud06c\ub8e8\ud1b5 \uc5c6\ub294 \uc2dc\uc800 \uc0d0\ub7ec\ub4dc\ub97c \uc774\ubc88\uc5d0\ub3c4 \uc6d0\ud558\ub294\uc9c0 \ubb3b\ub294 \uc774\uba54\uc77c\uc744 \ubc1b\uac8c \ub418\ub294 \uac83\uc744 \uc0c1\uc0c1\ud574\ubcf4\uc138\uc694. \uc628\ub3c4\uc640 \uc870\uba85 \ub610\ud55c \uc6d0\ud558\ub294 \uc218\uc900\uc73c\ub85c \uc124\uc815\ub418\uace0 TV\ub97c \ucf1c\uba74 \uc88b\uc544\ud558\ub294 \uc5ec\ubc30\uc6b0\uac00 \ucd9c\uc5f0\ud558\ub294 \uc601\ud654 \uc911\uc5d0 \uc544\uc9c1 \ubcf4\uc9c0 \ubabb\ud55c \uc601\ud654\ub97c \ucd94\ucc9c\ubc1b\uace0 \uad6c\ub9e4\ub97c \ud560\uae4c \uace0\ub824 \uc911\uc774\ub358 \ubaa8\ub378\uc758 \uc790\ub3d9\ucc28\uac00 \ud638\ud154\uc5d0\uc11c \ub80c\ud130\uce74\ub85c \uc774\uc6a9\ud574 \ubcfc \uc218 \uc788\uac8c \ub418\ub294 \uac83\uc774\uc8e0.<\/p>\n

\u201c\uc774\uac83\uc740 \uc18c\ube44\uc790\ub97c \ubb34\ub9ac\ub85c \ub098\ub220 \ub9c8\ucf00\ud305\uc744 \ud558\ub294 \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4.\u201d\ub77c\uace0 Schwartz\ub294 \ub9d0\ud588\uc2b5\ub2c8\ub2e4. “AI\uc640 \ubaa8\ub4e0 \uace0\uac1d \ub370\uc774\ud130\ub97c \uc801\uc6a9\ud558\uc5ec \ud55c \uac1c\uc778\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\uc2dc\ud0a4\ub294 \ud6e8\uc52c \ub354 \uac15\ub825\ud55c \uae30\ub2a5\uc785\ub2c8\ub2e4.”<\/p>\n

Accenture Song\uc758 \ub514\uc9c0\ud138 \ud601\uc2e0 \uc218\uc11d \uc804\ubb34\uc774\uc0ac\uc778 Glen Hartman \ub610\ud55c \uc804\ub840 \uc5c6\ub294 \uc218\uc900\uc758 \uace0\uac1d \ubab0\uc785\uc774 \uac00\uc9c4 \uc7a0\uc7ac\ub825\uc744 \uc124\uba85\ud588\uc2b5\ub2c8\ub2e4. \u201c\ubcf4\ud1b5 \ud1a0\uc694\uc77c \uc544\uce68\uc5d0 \uc7a5\uc744 \ubcf8\ub2e4\uace0 \uac00\uc815\ud574 \ubd05\uc2dc\ub2e4. \uc774\ubbf8 \ud574\ub2f9 \ub9e4\uc7a5\uc758 \uc571\uc744 \uc0ac\uc6a9\ud558\uace0, \ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8\uc5d0 \uc18d\ud574 \uc788\uc73c\uba70, \ud639\uc740 DIY \uc694\ub9ac \uad50\uc2e4\uc5d0 \ucc38\uc11d\ud55c \uc801\uc774 \uc788\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub798\uc11c \uc774 \ub9e4\uc7a5\uc740 \uc18c\ube44\uc790\uc778 \ub2f9\uc2e0\uc744 \uad49\uc7a5\ud788 \uc798 \uc54c\uace0 \uc788\uc744 \uac83\uc774\uc5d0\uc694.\u201d\ub77c\uace0 \uc778\ud130\ubdf0\uc5d0\uc11c \ub9d0\ud588\ub2e4.<\/p>\n

\u201c\uc774 \ub9e4\uc7a5\uc740 \ub2f9\uc2e0\uc774 \ub9e4\uc7a5 \ubb38\uc5d0 \ub4e4\uc5b4\uc11c\uc790\ub9c8 \uc704\uce58 \uae30\uc220\uc744 \ud1b5\ud574 \ub2f9\uc2e0\uc774 \uc654\ub2e4\ub294 \uac83\uc744 \ubc14\ub85c \uc54c\uac70\uc5d0\uc694. \uc774\ub54c \uc2e4\uc2dc\uac04\uc73c\ub85c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud55c\ub2e4\ub294 \uac83\uc740 \uc2a4\ud1a0\uc5b4 \uc571\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub9cc\ub4e0 \uc1fc\ud551 \ubaa9\ub85d\uc744 \uae30\ubc18\uc73c\ub85c \ub808\uc2dc\ud53c\ub97c \uc81c\uc548\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n

\u201c\uadf8\ub9ac\uace0 \uadf8 \ub808\uc2dc\ud53c\ub85c \ub9cc\ub4e4 \uc218 \uc788\ub294 \uc74c\uc2dd\uc744 \ud578\ub4dc\ud3f0\uc5d0 \ube44\ub514\uc624\ub85c \ubc14\ub85c \ubcf4\uc5ec\uc904 \uc218\ub3c4 \uc788\uc744 \uac70\uc608\uc694. \uc774\ub97c \ud1b5\ud574 \uadf8\ub0a0 \ubc24 \uc131\uacf5\uc801\uc778 \uc800\ub141 \uc2dd\uc0ac\ub97c \ud558\uae30 \uc704\ud574 \ub2f9\uc2e0\uc774 \ud544\uc694\ud55c \uac83\uc744 \ub354 \ub9ce\uc774 \ud310\ub9e4\ud560 \uc218 \uc788\uac8c \ub418\uace0 \ub2f9\uc2e0\uc740 \uc131\uacf5\uc801\uc778 \uc1fc\ud551\uc744 \ud558\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.\u201d<\/p>\n

Hartman\uc740 \uc0ac\ub78c\ub4e4\uc774 \uc790\uc2e0\uc774 \uc0ac\ub791\ud558\ub294 \ube0c\ub79c\ub4dc\uac00 \uc790\uc2e0\uc758 \uc695\uad6c\uc640 \ud544\uc694\ub97c \ub9e5\ub77d \uc18d\uc5d0\uc11c \uc774\ud574\ud558\uae30\ub97c \uae30\ub300\ud55c\ub2e4\uace0 \uac15\uc870\ud569\ub2c8\ub2e4. \ub9e5\ub77d \uc18d\uc5d0\uc11c \uc774\ud574\ud558\uc9c0 \ubabb\ud558\uba74 \uace0\uac1d \uc694\uad6c\uc758 \uc694\uc810\uc744 \ub193\uce58\uace0 \uace0\uac1d\uc744 \uc18c\uc678\uc2dc\ud0a4\uae30 \uc27d\uc8e0. \uadf8\uac00 \uc9c0\uc801\ud588\ub4ef\uc774, \uc608\ub97c \ub4e4\uc5b4 \ub3d9\uc77c\ud55c \uace0\uac1d\uc774 \uc544\ud508 \uc544\uc774\ub97c \uc704\ud55c \uc57d\uc744 \uc0ac\ub7ec \uc654\ub2e4\uac00 \uc628\uac16 \uc885\ub958\uc758 \ucfe0\ud3f0\uacfc \ucd94\uac00\ub85c \uad6c\ub9e4\ud560 \uc7ac\ub8cc\ub97c \ucd94\ucc9c \ubc1b\ub294\ub2e4\uba74 \uc369 \uc88b\uc740 \uc1fc\ud551 \uacbd\ud5d8\uc774 \ub418\uc9c0 \ubabb\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uae30\uc5c5\uc740 \uc5b4\ub5bb\uac8c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc744\uae4c\uc694?<\/h2>\n

\uc774 \uc9c8\ubb38\uc5d0 \ub2f5\uc740 \ubb34\uc218\ud788 \ub9ce\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uac00\uc7a5 \uc911\uc694\ud55c \uc870\uc5b8\uc740 \ub450 \uac00\uc9c0\ub85c \uc694\uc57d\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

    \n
  1. \uace0\uac1d \uc6b0\uc120 \uc0ac\uace0\ubc29\uc2dd\uc744 \ud0d1\uc7ac\ud558\uc138\uc694. \ub9c8\ucf00\ud305\uc5d0\uc11c \ud310\ub9e4 \uc2dc\uc810 \uc808\ucc28 \ubc0f \ud310\ub9e4 \ud6c4 \ud6c4\uc18d \uc870\uce58\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uace0\uac1d\uc744 \ud56d\uc2dc \ube44\uc988\ub2c8\uc2a4\uc758 \uc911\uc2ec\uc5d0 \ub450\uc2ed\uc2dc\uc624. \ud30c\uc774\ud504\ub77c\uc778 \uac80\ud1a0, \ub0b4\ubd80 \uc8fc\uc8fc \ud68c\uc758 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uac1c\ubc1c \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d \uc6b0\uc120 \uc6d0\uce59\uc744 \uacbd\uc601\uc9c4 \ub300\ud654 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uacc4\ud68d\uc5d0 \uc811\ubaa9\uc2dc\ud0a4\uc138\uc694. \uadf8\ub4e4\uc774 \ubb34\uc5c7\uc744 \ud544\uc694\ub85c \ud558\ub294\uc9c0, \ubb34\uc5c7\uc774 \uadf8\ub4e4\uc758 \uc758\uc0ac \uacb0\uc815\uc744 \uc774\ub044\ub294\uc9c0, \uadf8\ub4e4\uc758 \ubaa9\ud45c\uac00 \ubb34\uc5c7\uc774\uba70, \uadf8\ub4e4\uc774 \ub290\ub07c\ub294 \uac83\uc774 \ubb34\uc5c7\uc778\uc9c0 \ubb3c\uc5b4\ubcf4\uc138\uc694.<\/li>\n<\/ol>\n
      \n
    1. \uc790\ub3d9\ud654 \ubc0f AI \uc2dc\uc791\ud558\uae30. \uc790\ub3d9\ud654\uc640 AI\ub85c \ud574\uacb0\ud558\uace0\uc790 \ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c\ub97c \uba85\ud655\ud788 \ud558\uc138\uc694. \uc5b4\ub514\uc5d0 \uc0ac\uc6a9\ub420\uc9c0 \uc815\ud588\ub2e4\uba74 \uc790\ub3d9\ud654 AI\uac00 \uae30\uc874 \uc6cc\ud06c\ud50c\ub85c\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \ubbf8\uce60 \uac83\uc774\uba70 \ub204\uac00 \uc7ac\uad50\uc721\uc744 \ubc1b\uc544\uc57c \ud560 \uac83\uc778\uc9c0 \uace0\ub824\ud574 \ubcf4\uc138\uc694.<\/li>\n<\/ol>\n

      \uace0\uac1d\uc740 \ucc57\ubd07, \ubb38\uc790 \ubc0f \uc74c\uc131 \ubd84\uc11d \ub4f1\uc744 \ud3ec\ud568\ud558\uc5ec \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud574 AI\ub97c \uc0ac\uc6a9\ud558\ub294 \uac83\uc5d0 \uae0d\uc815\uc801\uc785\ub2c8\ub2e4. \uc2e4\uc81c\ub85c AI \ucc44\ud0dd\uc740 \uc11c\ube44\uc2a4 \ud300 \uac01\uc885 \ubd80\uc11c\uc5d0\uc11c \uae09\uc99d\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

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