{"id":70,"date":"2025-03-28T20:07:00","date_gmt":"2025-11-12T20:07:30","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=70"},"modified":"2025-11-27T13:44:08","modified_gmt":"2025-11-27T04:44:08","slug":"what-is-omnichannel","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/what-is-omnichannel\/","title":{"rendered":"\uc634\ub2c8\ucc44\ub110\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?"},"content":{"rendered":"<h2 id=\"omnichannel\">\uc634\ub2c8\ucc44\ub110(Omnichannel)\uc740 \uace0\uac1d\uc774 \uc5b4\ub5a4 \ucc44\ub110\uc774\ub098 \uae30\uae30\ub97c \uc0ac\uc6a9\ud558\ub4e0 \ub04a\uae40 \uc5c6\uc774 \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc804\ub7b5\uc785\ub2c8\ub2e4. \ud310\ub9e4, \ub9c8\ucf00\ud305, \uace0\uac1d \uc9c0\uc6d0 \ub4f1 \ub2e4\uc591\ud55c \uc11c\ube44\uc2a4\ub97c \ud55c\uacf3\uc5d0\uc11c \ud1b5\ud569\uc801\uc73c\ub85c \uc6b4\uc601\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ube0c\ub79c\ub4dc\uc5d0 \ub9de\ub294 \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \ub9e4\ucd9c\uae4c\uc9c0 \uc62c\ub9b4 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uc0b4\ud3b4\ubcf4\uc138\uc694.<\/h2>\n<p>\uc6b0\ub9ac\ub294 \uc885\uc885 \uc1fc\ud551\uc744 \ud560 \ub54c \ubd88\ud3b8\ud55c \uacbd\ud5d8\uc744 \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc5d0\uac8c \ubb38\uc81c\ub97c \uc124\uba85\ud588\ub294\ub370 \uc0c1\ub2f4\uc774 \ub2e4\ub978 \ub2f4\ub2f9\uc790\ub85c \ub118\uc5b4\uac00\uba74 \ub2e4\uc2dc \uc124\uba85\ud574\uc57c \ud558\ub294 \uacbd\uc6b0, \ubaa8\ubc14\uc77c\uc5d0\uc11c \uc7a5\ubc14\uad6c\ub2c8\uc5d0 \ub2f4\uc740 \uc0c1\ud488\uc774 \ub370\uc2a4\ud06c\ud1b1\uc5d0\uc11c \ud655\uc778\ud558\uba74 \uc0ac\ub77c\uc838 \uc788\ub294 \uacbd\uc6b0\uac00 \uc788\uc744 \uc218 \uc788\uc8e0. \uc774\ub7ec\ud55c \ubd88\ud3b8\ud55c \uacbd\ud5d8\uc744 \ud574\uacb0\ud560 \uc218 \uc788\ub294 \uac83\uc774 \ubc14\ub85c \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc785\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc740 \ube0c\ub79c\ub4dc\uc640\uc758 \uc811\uc810\uc5d0\uc11c \uac01\uac01 \ub2e8\uc808\ub41c \uc11c\ube44\uc2a4\ubcf4\ub2e4 \ud558\ub098\uc758 \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \ud558\uae38 \uc6d0\ud569\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \uc11c\ube44\uc2a4\ubcc4 \ub2e8\uc808\ub41c \uacbd\ud5d8\uc740 \uc18c\ube44\uc790\uc758 <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/?d=pb\" target=\"_blank\" rel=\"noopener\">\uac00\uc7a5 \ud070 \ubd88\ub9cc \uc0ac\ud56d<\/a> \uc911 \ud558\ub098\uc778\ub370\uc694. \uae30\uc5c5\uc774 \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc744 \uc131\uacf5\uc801\uc73c\ub85c \uad6c\ud604\ud55c\ub2e4\uba74 \uace0\uac1d\uacfc \ube0c\ub79c\ub4dc\uc758 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc740 \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc5f0\uacb0\ub420 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uace0\uac1d \uacbd\ud5d8\uc744 \uadf9\ub300\ud654\ud558\uba74\uc11c \ub9e4\ucd9c\uc744 \uc99d\uac00\uc2dc\ud0a4\uace0, \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub294 <a href=\"https:\/\/www.salesforce.com\/commerce\/omnichannel-customer-experiences\/\" target=\"_blank\" rel=\"noopener\">\uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8<\/a>\uc740 \ubb34\uc5c7\uc77c\uae4c\uc694? \uc9c0\uae08\ubd80\ud130 \ud6a8\uacfc\uc801\uc778 \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uacfc \ud544\uc694\ud55c <a href=\"https:\/\/www.salesforce.com\/commerce\/\" target=\"_blank\" rel=\"noopener\">\uc774\ucee4\uba38\uc2a4 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/a>\uc5d0 \ub300\ud574 \uc54c\uc544\ubd05\uc2dc\ub2e4.<\/p>\n<h2 id=\"b-stylefont-weightbold-b\"><b>\uc634\ub2c8\ucc44\ub110\uc758 \uc815\uc758<\/b><\/h2>\n<p>\uc634\ub2c8\ucc44\ub110\uc740 \uace0\uac1d\uc774 \uc5b4\ub5a4 \ucc44\ub110\uc744 \uc774\uc6a9\ud558\ub4e0 \uc77c\uad00\ub41c \uc1fc\ud551 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ud544\uc694\ud55c \uc5ec\ub7ec \ub3c4\uad6c, \uae30\uc220, \uc804\ub7b5\uc744 \ud1b5\ud569\ud558\ub294 \uc774\ucee4\uba38\uc2a4 \uc804\ub7b5\uc785\ub2c8\ub2e4. \uace0\uac1d\uc740 <a href=\"https:\/\/www.salesforce.com\/commerce\/online-store-platform\/ecommerce-website\/\" target=\"_blank\" rel=\"noopener\">\uc774\ucee4\uba38\uc2a4 \uc6f9\uc0ac\uc774\ud2b8<\/a>, \ubaa8\ubc14\uc77c \uc571, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \ube0c\ub79c\ub4dc\uc640 \uc18c\ud1b5\ud558\uace0 \uad6c\ub9e4\ub97c \uc9c4\ud589\ud558\uc8e0. \ubb38\uc81c\ub294, \uc0c8\ub85c\uc6b4 \ucc44\ub110\uc774 \ucd94\uac00\ub420\uc218\ub85d \uc6b4\uc601\uc774 \ub354 \ubcf5\uc7a1\ud574\uc9c4\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uc7ac\uace0\uc640 \uc8fc\ubb38\uc744 \ucd94\uc801\ud558\uace0, \ub9c8\ucf00\ud305 \uba54\uc2dc\uc9c0\ub97c \uc5c5\ub370\uc774\ud2b8\ud558\uba70, \uc5b4\ub514\uc11c\ub4e0 \ub3d9\uc77c\ud55c \uc1fc\ud551 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud558\uc8e0. \uc774\ub7ec\ud55c \uacfc\uc815\uc744 \uc6d0\ud65c\ud558\uac8c \ub9cc\ub4dc\ub294 \uac83\uc774 \ubc14\ub85c \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc785\ub2c8\ub2e4.<\/p>\n<p><b>\ud559\uc2b5 \ub0b4\uc6a9<\/b><\/p>\n<ul>\n<li>\uc634\ub2c8\ucc44\ub110 VS \uba40\ud2f0\ucc44\ub110: \ubb34\uc5c7\uc774 \ub2e4\ub97c\uae4c?<\/li>\n<li>\uc634\ub2c8\ucc44\ub110\uc758 \ud575\uc2ec \uc7a5\uc810: \u2018\uc131\uc7a5\u2019<\/li>\n<li>\uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc758 \ud575\uc2ec \uc694\uc18c<\/li>\n<li>\uc634\ub2c8\ucc44\ub110\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \u2018\uae30\uc220\u2019<\/li>\n<li>\uc634\ub2c8\ucc44\ub110 \uc131\uacf5 \uc0ac\ub840: \uc6d0\ud65c\ud55c \uc1fc\ud551 \uacbd\ud5d8\uc758 \uc608<\/li>\n<li>\uc634\ub2c8\ucc44\ub110\uc758 \uc131\uacfc\ub97c \uce21\uc815\ud558\ub294 \ubc29\ubc95<\/li>\n<li>\uc634\ub2c8\ucc44\ub110 FAQ<\/li>\n<\/ul>\n<h2 id=\"b-stylefont-weightbold-vs-b\"><b>\uc634\ub2c8\ucc44\ub110 vs. \uba40\ud2f0\ucc44\ub110: \ubb34\uc5c7\uc774 \ub2e4\ub97c\uae4c?<\/b><\/h2>\n<p>\ub9ce\uc740 \uc0ac\ub78c\ub4e4\uc774 \u2018\uc634\ub2c8\ucc44\ub110\u2019\uacfc \u2018\uba40\ud2f0\ucc44\ub110\u2019\uc744 \ud63c\uc6a9\ud558\uc9c0\ub9cc, \ub450 \uac1c\ub150\uc740 \ubd84\uba85\ud55c \ucc28\uc774\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc634\ub2c8\ucc44\ub110\uc740 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uc774 \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \ud560 \uc218 \uc788\ub3c4\ub85d \uc124\uacc4\ub41c \uc2dc\uc2a4\ud15c\uc785\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc774 \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c <a href=\"https:\/\/www.salesforce.com\/commerce\/conversational-commerce\/\" target=\"_blank\" rel=\"noopener\">\ub77c\uc774\ube0c \ucc44\ud305<\/a>\uc744 \ud558\ub2e4\uac00 \uc804\ud654 \uc0c1\ub2f4\uc73c\ub85c \uc804\ud658\ud55c \ud6c4, \uc774\uba54\uc77c\ub85c \ub2e4\uc2dc \ubb38\uc758\ud558\ub354\ub77c\ub3c4 \uc774\uc804 \ub300\ud654 \ub0b4\uc6a9\uc774 \uadf8\ub300\ub85c \uc720\uc9c0\ub418\uc5b4 \ubd88\ud544\uc694\ud55c \ubc18\ubcf5 \uc124\uba85 \uc5c6\uc774 \uc6d0\ud65c\ud55c \uc18c\ud1b5\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ubc18\uba74 \uba40\ud2f0\ucc44\ub110\uc740 \ub2e8\uc21c\ud788 \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \ud558\ub294 \ube0c\ub79c\ub4dc \uc6b4\uc601\uc744 \ub9d0\ud569\ub2c8\ub2e4. \uba40\ud2f0\ucc44\ub110 \uc804\ub7b5\uc73c\ub85c \uc6b4\uc601\ud558\ub294 \uae30\uc5c5\uc740 \uac01 \ucc44\ub110\uc744 \ud1b5\ud569\ud558\uac70\ub098 \uace0\uac1d\uc774 \ucc44\ub110\uc744 \uc804\ud658\ud560 \ub54c \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc6b0\uc120\uc21c\uc704\ub97c \ub450\uc9c0 \uc54a\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc758 \uac00\uc7a5 \ud070 \uc7a5\uc810\uc740 \uace0\uac1d \uc911\uc2ec\uc801\uc778 \uc6b4\uc601\uc774 \uac00\ub2a5\ud558\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \uace0\uac1d\uc744 \uc804\ub7b5\uc758 \uc911\uc2ec\uc5d0 \ub450\uba74 \uc77c\uad00\uc131, \ud1b5\ud569\uc131, \ud3b8\uc758\uc131\uc744 \uac16\ucd98 \uc758\ubbf8 \uc788\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2 id=\"b-stylefont-weightbold-b\"><b>\uc634\ub2c8\ucc44\ub110\uc758 \ud575\uc2ec \uc7a5\uc810: \uc131\uc7a5<\/b><\/h2>\n<p>\uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc740 \ub9e4\uc6b0 \ud07d\ub2c8\ub2e4. \uace0\uac1d\uc744 \uc720\uce58\ud558\uace0 \uc9c0\uc18d\uc801\uc73c\ub85c \ucc38\uc5ec\uc2dc\ud0a4\uba70, \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \ub9e4\ucd9c\uc744 \ucc3d\ucd9c\ud558\ub294 \uac83\uc740 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uacfc \uc9c1\uacb0\ub418\uc8e0. \ub2e4\uc74c \ud1b5\uacc4\ub97c \ud655\uc778\ud574 \ubd05\uc2dc\ub2e4.<\/p>\n<ul>\n<li>\uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc744 \uac16\ucd98 \uae30\uc5c5\uc740 \ud3c9\uade0\uc801\uc73c\ub85c <a href=\"https:\/\/blog.softtek.com\/en\/omnichannel-strategies-help-retain-89-of-customers\" target=\"_blank\" rel=\"noopener\">89%\uc758 \uace0\uac1d\uc744 \uc720\uc9c0<\/a>\ud569\ub2c8\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/?d=pb\" target=\"_blank\" rel=\"noopener\">71%\uc758 \ub300\ub2e4\uc218 \uace0\uac1d<\/a>\uc740 \uc0c1\ud669\uc5d0 \ub530\ub77c \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \uc774\uc6a9\ud558\ub294 \uac83\uc744 \uc120\ud638\ud569\ub2c8\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/connected-shoppers-report\/?d=pb\" target=\"_blank\" rel=\"noopener\">83%\uc758 \uc1fc\ud551\uac1d<\/a>\uc740 \uc5ec\ub7ec \ubd80\uc11c\uc5d0\uc11c \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uae30\uc5c5\uc5d0 \ub354 \ub192\uc740 \ucda9\uc131\ub3c4\ub97c \ubcf4\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc758 \uba87 \uac00\uc9c0 \ud575\uc2ec \uc7a5\uc810\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"1\">1. \ube0c\ub79c\ub4dc \uc778\uc9c0\ub3c4 \ud5a5\uc0c1<\/h3>\n<p>\ub354 \ub9ce\uc740 \ucc44\ub110\uc5d0\uc11c \ud65c\ub3d9\ud560\uc218\ub85d \uace0\uac1d\uc740 \uc5ec\ub7ec\ubd84\uc758 \ube0c\ub79c\ub4dc\ub97c \ucc3e\uae30 \uc26c\uc6cc\uc9d1\ub2c8\ub2e4. \ub610\ud55c, \ucc44\ub110 \uac04 \uc774\ub3d9\uc774 \uc6d0\ud65c\ud560\uc218\ub85d \uace0\uac1d\uc5d0\uac8c \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uace0, \uacc4\uc18d \uc7ac\ubc29\ubb38\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc544\uc9d1\ub2c8\ub2e4.<\/p>\n<h3 id=\"2\">2. \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120<\/h3>\n<p>\uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c \uac00\uc7a5 \uc911\uc694\ud55c \uac83\uc740 \uc77c\uad00\uc131\uc785\ub2c8\ub2e4. \uace0\uac1d\uc740 <a href=\"https:\/\/www.salesforce.com\/commerce\/social\/\" target=\"_blank\" rel=\"noopener\">\uc18c\uc15c \ucee4\uba38\uc2a4<\/a>, \ub9ac\ud14c\uc77c \uc571, \uc774\ucee4\uba38\uc2a4 \uc6f9\uc0ac\uc774\ud2b8 \ub4f1 \uc5b4\ub5a4 \ucc44\ub110\uc744 \ud1b5\ud574 \uc18c\ud1b5\ud558\ub4e0 \ub3d9\uc77c\ud55c \ube0c\ub79c\ub4dc \uacbd\ud5d8\uc744 \uc6d0\ud569\ub2c8\ub2e4. \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc740 \uc774\ub7ec\ud55c \uae30\ub300\ub97c \ucda9\uc871\uc2dc\ud0a4\uace0 \ub354 \ud5a5\uc0c1\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"3\">3. \ucda9\uc131\ub3c4 \ud5a5\uc0c1<\/h3>\n<p>\ud3b8\ub9ac\ud568, <a href=\"https:\/\/www.salesforce.com\/marketing\/personalization\/guide\/\" target=\"_blank\" rel=\"noopener\">\uac1c\uc778\ud654<\/a>, \uc811\uadfc\uc131\uc740 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc758 \ud575\uc2ec\uc785\ub2c8\ub2e4. \ub3d9\uc2dc\uc5d0 \uc774\ub294 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \uc6d0\ub3d9\ub825\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \ub354 \ud6a8\uacfc\uc801\uc73c\ub85c \uc608\uce21\ud558\uace0 \ucda9\uc871\uc2dc\ud0a4\uba70 \uace0\uac1d\uacfc \ub354 \uae4a\uc740 \uad00\uacc4\ub97c \ud615\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"4\">4. \ub9e4\ucd9c \uc99d\ub300<\/h3>\n<p>\ub354 \ub9ce\uc740 \ucc44\ub110\uc744 \ud65c\uc6a9\ud558\uba74 \ub354 \ub9ce\uc740 \ub9e4\ucd9c \uae30\ud68c\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc740 \ub2e4\uc591\ud55c \uc811\uc810\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uba70 \uadf8\ub4e4\uc758 \uad6c\ub9e4 \uc2b5\uad00\uacfc \uc120\ud638\ub3c4\ub97c \ubc18\uc601\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ub610\ud55c, \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uc5bb\uc740 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c <a href=\"https:\/\/www.salesforce.com\/commerce\/ecommerce-personalization\/\" target=\"_blank\" rel=\"noopener\">\ub9c8\ucf00\ud305 \ud65c\ub3d9\uc744 \uac1c\uc778\ud654<\/a>\ud558\uace0, \uac00\uaca9\uc744 \ucd5c\uc801\ud654\ud558\uba70, \uad50\ucc28 \ud310\ub9e4 \ubc0f \ucd94\uac00 \ud310\ub9e4 \uae30\ud68c\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uc720\uc9c0\uc728 \ud5a5\uc0c1, \ub9cc\uc871\ub3c4 \uc99d\uac00, \ub9e4\ucd9c \uc99d\ub300\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\ub294 \uac83\uc774\uc8e0.<\/p>\n<h3 id=\"b-stylefont-weightbold-b\"><b>\uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc758 \ud575\uc2ec \uc694\uc18c<\/b><\/h3>\n<p>\ub300\ubd80\ubd84\uc758 \uae30\uc5c5\uc740 \uc774\ubbf8 \uba40\ud2f0\ucc44\ub110\uc744 \uc6b4\uc601\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uace0\uac1d \uacbd\ud5d8\uc744 \ub354\uc6b1 \uac15\ud654\ud558\uace0 \ube0c\ub79c\ub4dc\ub97c \ucc28\ubcc4\ud654\ud558\ub824\uba74 \ucc44\ub110 \uac04 \uc720\uae30\uc801\uc778 \ud1b5\ud569\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc131\uacf5\uc801\uc778 \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc744 \uad6c\ucd95\ud558\uae30 \uc704\ud574 \uace0\ub824\ud574\uc57c \ud560 \uc694\uc18c\ub4e4\uc744 \uc0b4\ud3b4\ubd05\uc2dc\ub2e4.<\/p>\n<h3>\uace0\uac1d \uad00\uc810\uc5d0\uc11c \uc811\uadfc\ud558\uae30<\/h3>\n<p>\uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc758 \ubaa9\uc801\uc740 \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \ub354\uc6b1 \uae4a\uc774 \ub9cc\ub4dc\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \uc5fc\ub450\uc5d0 \ub450\uace0 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\ub294 \ubd80\ubd84\uc744 \ucc3e\uace0, \uadf8\ub4e4\uc774 \uac00\uc7a5 \uc6d0\ud558\ub294 \uc11c\ube44\uc2a4\uc640 \uac00\uce58\ub97c \uc81c\uacf5\ud558\uc138\uc694.<\/p>\n<h3>\uc634\ub2c8\ucc44\ub110 \ucee4\uba38\uc2a4<\/h3>\n<p>\uc628\ub77c\uc778 \uc1fc\ud551\uc740 \ub2e8\uc21c\ud55c \uad6c\ub9e4\ub97c \ub118\uc5b4, \uc81c\ud488 \uac80\uc0c9\ubd80\ud130 SNS \ud0d0\uc0c9, \ube0c\ub79c\ub4dc \uc6f9\uc0ac\uc774\ud2b8 \ubc29\ubb38, \uacb0\uc81c\uae4c\uc9c0 \ub2e4\uc591\ud55c \uacfc\uc815\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc634\ub2c8\ucc44\ub110 \ucee4\uba38\uc2a4\ub294 \uace0\uac1d\uc774 \uc5b4\ub5a4 \ucc44\ub110\uc5d0\uc11c \ube0c\ub79c\ub4dc\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\ub4e0 \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub3d9\uc2dc\uc5d0 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uace0\uac1d \ud589\ub3d9 \ubc0f \ud2b8\ub80c\ub4dc \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud574 \ube44\uc988\ub2c8\uc2a4 \ucd5c\uc801\ud654\uc5d0 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<h3>\uc634\ub2c8\ucc44\ub110 \ub9c8\ucf00\ud305<\/h3>\n<p>\uace0\uac1d\uc5d0\uac8c \uc801\uc808\ud55c \uba54\uc2dc\uc9c0\ub97c \ucd5c\uc801\uc758 \ud0c0\uc774\ubc0d\uc5d0 \uc801\ud569\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \uc804\ub2ec\ud558\ub294 \uac83\uc740 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, VIP \uace0\uac1d\uc774 \uc624\ud504\ub77c\uc778 \ub9e4\uc7a5\uc744 \ubc29\ubb38\ud588\ub2e4\uace0 \uac00\uc815\ud574\ubd05\uc2dc\ub2e4. \ub9e4\uc7a5 \uc1fc\ud551\uc740 \ub514\uc9c0\ud138 \ucc44\ub110\uc774 \uc544\ub2c8\uc9c0\ub9cc, \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc744 \ud65c\uc6a9\ud558\uba74 \uc628\ub77c\uc778\uacfc \uc624\ud504\ub77c\uc778\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uacb0\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \ub9ac\ud14c\uc77c \uc571\uc744 \uc0ac\uc6a9\ud558\uace0 \uc704\uce58 \ub370\uc774\ud130 \uacf5\uc720\uc5d0 \ub3d9\uc758\ud588\ub2e4\uba74, \uacb0\uc81c \uc2dc \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ub9de\ucda4\ud615 \ud504\ub85c\ubaa8\uc158\uc744 \ud478\uc2dc \uc54c\ub9bc\uc73c\ub85c \uc989\uc2dc \ubcf4\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uac83\uc774 \ubc14\ub85c \uc634\ub2c8\ucc44\ub110 \ub9c8\ucf00\ud305\uc758 \ud798\uc785\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\ub85c\ubd80\ud130 \uc874\uc911\ubc1b\uace0 \uc774\ud574\ubc1b\ub294\ub2e4\uace0 \ub290\ub084 \ub54c, \ub354 \uae4a\uc740 \uc720\ub300\uac10\uc744 \ud615\uc131\ud558\uac8c \ub418\uba70, \uc774\ub294 \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \ud575\uc2ec \uc694\uc18c\uac00 \ub429\ub2c8\ub2e4.<\/p>\n<h3>\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc11c\ube44\uc2a4<\/h3>\n<p><a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/connected-shoppers-report\/?d=pb\" target=\"_blank\" rel=\"noopener\">74%\uc758 \uc18c\ube44\uc790<\/a>\ub294 \ub2e8 \uc138 \ubc88\uc758 \ubd80\uc815\uc801\uc778 \uacbd\ud5d8\ub9cc\uc73c\ub85c\ub3c4 \ube0c\ub79c\ub4dc\ub97c \ub5a0\ub09c\ub2e4\uace0 \ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc0c8\ub85c\uc6b4 \ucc44\ub110\uc744 \ub3c4\uc785\ud560 \ub54c\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ucca0\uc800\ud788 \uad00\ub9ac\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 SNS \uba54\uc2dc\uc9c0, \ucc57\ubd07, \uc804\ud654 \uc0c1\ub2f4 \ub4f1 \uc5b4\ub5a4 \ubc29\uc2dd\uc73c\ub85c \ubb38\uc758\ud558\ub4e0 \uc2e0\uc18d\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uc9c0\uc6d0\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \ube60\ub978 \ub300\uc751\uacfc \ud6a8\uacfc\uc801\uc778 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\ub294 \uae30\uc5c5\uc740 \uace0\uac1d \uc2e0\ub8b0\ub97c \ub192\uc774\uace0, \ube0c\ub79c\ub4dc\uc640\uc758 \uc7a5\uae30\uc801\uc778 \uad00\uacc4\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uae30\uc220\uc774 \ub9cc\ub4dc\ub294 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8<\/h3>\n<p>\uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc744 \uc131\uacf5\uc801\uc73c\ub85c \uad6c\ud604\ud558\ub824\uba74 \uc801\uc808\ud55c \ub3c4\uad6c\uc640 \uae30\uc220\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uace0, \ub300\uaddc\ubaa8 \uc0c1\ud638\uc791\uc6a9\uc744 \uac1c\uc778\ud654\ud558\uba70, \uc6d0\ud65c\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc220\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \ud65c\uc6a9\ud558\uba74 \uc77c\uad00\ub418\uace0 \ub9e4\ub044\ub7ec\uc6b4 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0, \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\ub97c \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weightbold-b\"><b>\uc634\ub2c8\ucc44\ub110\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \uae30\uc220<\/b><\/h3>\n<p>\uc6d0\ud65c\ud55c \uc634\ub2c8\ucc44\ub110 \ud658\uacbd\uc744 \uad6c\ucd95\ud558\ub824\uba74 \uc801\uc808\ud55c \uae30\uc220\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc62c\ubc14\ub978 \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uba74 \uae30\uc5c5\uc740 \uc628\ub77c\uc778, \uc624\ud504\ub77c\uc778, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub4f1 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uc5d0\uac8c \uc77c\uad00\ub418\uace0 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uace0\uac1d \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uace0 \uc911\uc559\ud654\ud558\ub294 \ub3c4\uad6c<\/h3>\n<p>\uace0\uac1d\uc758 \ud589\ub3d9 \ud328\ud134\uacfc \uc120\ud638\ub3c4\ub97c \uc774\ud574\ud558\ub294 \uac83\uc774 \uc131\uacf5\uc801\uc778 \ub9c8\ucf00\ud305 \uc804\ub7b5\uc758 \ucd9c\ubc1c\uc810\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \ud310\ub9e4\ub97c \ud558\ub2e4 \ubcf4\uba74 \ub370\uc774\ud130\uac00 \ubd84\uc0b0\ub418\uace0 \ucc44\ub110 \uac04 \ub2e8\uc808\uc774 \ubc1c\uc0dd\ud574 \uc77c\uad00\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc5b4\ub824\uc6cc\uc9d1\ub2c8\ub2e4. \uc774\ub97c \ud574\uacb0\ud558\ub294 \ud575\uc2ec \uc194\ub8e8\uc158\uc774 \ubc14\ub85c <a href=\"https:\/\/www.salesforce.com\/marketing\/data\/what-is-a-customer-data-platform\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \ub370\uc774\ud130 \ud50c\ub7ab\ud3fc(CDP)<\/a>\uacfc <a href=\"https:\/\/www.salesforce.com\/crm\/what-is-crm\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \uc2dc\uc2a4\ud15c<\/a>\uc785\ub2c8\ub2e4. \ud6a8\uacfc\uc801\uc778 \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc758 \uae30\ucd08\ub294 \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810\uc5d0\uc11c \uc218\uc9d1\ub41c \ub370\uc774\ud130\ub97c \ud558\ub098\uc758 \ud1b5\ud569\ub41c \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc815\ub9ac\ud558\uace0 \uc870\uc728\ud558\ub294 \uac83\uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \ub3c4\uad6c\ub4e4\uc740 \uace0\uac1d\uc758 \uc0c1\ud638\uc791\uc6a9\uacfc \uc120\ud638\ub3c4\ub97c \ud55c\ub208\uc5d0 \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc8fc\ub294 \ub9e4\uc6b0 \uc911\uc694\ud55c \uc694\uc18c\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ucee4\uba38\uc2a4, \ub9c8\ucf00\ud305, \uc601\uc5c5, \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc740 \uace0\uac1d\uc758 \ub2c8\uc988\uc5d0 \ub9de\ub294 \uac1c\uc778 \ub9de\ucda4\ud615 \uc11c\ube44\uc2a4\ub97c \ubcf4\ub2e4 \uc27d\uace0 \ube60\ub974\uac8c \ud6a8\uc728\uc801\uc73c\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc744 \ud1b5\ud569\ud558\ub294 \ucee4\ub125\ud2f0\ub4dc \ucee4\uba38\uc2a4<\/h3>\n<p>\uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uace0 \uc81c\ud488\uc744 \ud310\ub9e4\ud55c\ub2e4\uba74 \ubaa8\ub4e0 \uc694\uc18c\ub97c \ud1b5\ud569\uc801\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\ub294 <a href=\"https:\/\/www.salesforce.com\/commerce\/ecommerce-platform\/\" target=\"_blank\" rel=\"noopener\">\ucee4\ub125\ud2f0\ub4dc \ucee4\uba38\uc2a4 \ud50c\ub7ab\ud3fc<\/a>\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, <a href=\"https:\/\/www.salesforce.com\/commerce\/order-management\/inventory-management-guide\/\" target=\"_blank\" rel=\"noopener\">\uc7ac\uace0 \uad00\ub9ac \uc2dc\uc2a4\ud15c<\/a>\uacfc \uc5f0\ub3d9\ub41c \ucee4\uba38\uc2a4 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uba74 \ubaa8\ub4e0 \uc8fc\ubb38 \ub370\uc774\ud130\ub97c \ud558\ub098\uc758 \ub300\uc2dc\ubcf4\ub4dc\uc5d0\uc11c \ud655\uc778\ud560 \uc218 \uc788\uc5b4 \uac01 \ucc44\ub110\ubcc4 \uc8fc\ubb38\uc744 \uc218\ub3d9\uc73c\ub85c \ud655\uc778\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \ucee4\ub125\ud2f0\ube0c \ucee4\uba38\uc2a4\ub97c \ud65c\uc6a9\ud558\uba74 \uace0\uac1d\uc774 \uc5b4\ub5a4 \ucc44\ub110\uc5d0\uc11c \uc5b4\ub5a4 \ubc29\uc2dd\uc73c\ub85c \uad6c\ub9e4\ud558\ub4e0 \uc77c\uad00\ub41c <a href=\"https:\/\/www.salesforce.com\/commerce\/online-payment-solution\/\" target=\"_blank\" rel=\"noopener\">\uacb0\uc81c \ud658\uacbd<\/a>\uc744 \uc27d\uac8c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac01 \ucc44\ub110\ubcc4 \uc5ec\ub7ec \uac1c\uc758 \uacb0\uc81c \ubc29\uc2dd\uc744 \ub530\ub85c \uad00\ub9ac\ud560 \ud544\uc694 \uc5c6\uc774, \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ub2e4\uc591\ud55c \uacb0\uc81c \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud569\ud574 \ub2e8\uc77c \uc778\ud130\ud398\uc774\uc2a4\ub85c \uc6b4\uc601\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\ub9c8\ucf00\ud305 \uc790\ub3d9\ud654\ub85c \ub354 \ub9ce\uc740 \uace0\uac1d\uc5d0\uac8c \ub3c4\ub2ec\ud558\uae30<\/h3>\n<p>\uc801\uc808\ud55c <a href=\"https:\/\/www.salesforce.com\/marketing\/automation\/guide\/\" target=\"_blank\" rel=\"noopener\">\ub9c8\ucf00\ud305 \uc790\ub3d9\ud654<\/a> \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uba74 \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \ucea0\ud398\uc778\uc744 \uc27d\uac8c \uc6b4\uc601\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ud55c \uace0\uac1d\uc774 \ub370\uc2a4\ud06c\ud1b1\uc5d0\uc11c \uc6f9\uc0ac\uc774\ud2b8\ub97c \ub458\ub7ec\ubcf4\ub2e4\uac00 \uc7a5\ubc14\uad6c\ub2c8\uc5d0 \uc0c1\ud488\uc744 \ucd94\uac00\ud588\uc9c0\ub9cc \uad6c\ub9e4\ud558\uc9c0 \uc54a\uace0 \ub5a0\ub0ac\ub2e4\uace0 \uac00\uc815\ud574\ubd05\uc2dc\ub2e4. \ub9c8\ucf00\ud305 \uc790\ub3d9\ud654\ub294 \uc774 \uace0\uac1d\uc5d0\uac8c \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub4f1 \ub2e4\ub978 \ucc44\ub110\uc5d0\uc11c \uc7a5\ubc14\uad6c\ub2c8\uc5d0 \ub2f4\uc558\ub358 \uc81c\ud488\uc774 \ud3ec\ud568\ub41c \uad11\uace0\ub97c \ub178\ucd9c\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub294 \uc804\ud658\uc728\uc744 \ub192\uc774\uace0, \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ud6a8\uc728\uc801\uc774\uace0 \ube44\uc6a9 \ud6a8\uacfc\uc801\uc778 \ubc29\ubc95\uc785\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weightbold-b\"><b>\uc634\ub2c8\ucc44\ub110 \uc131\uacf5 \uc0ac\ub840: \uc6d0\ud65c\ud55c \uc1fc\ud551 \uacbd\ud5d8\uc758 \uc608<\/b><\/h3>\n<p>\uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc744 \ubcf8\uaca9\uc801\uc73c\ub85c \uc2dc\uc791\ud558\ub824\ub294 \ub2e8\uacc4\uc5d0\uc11c \uc601\uac10\uc744 \uc5bb\uace0 \uc2f6\ub2e4\uba74? \uc774\ubbf8 \uc131\uacf5\uc801\uc778 \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc744 \uad6c\ucd95\ud55c \ube0c\ub79c\ub4dc\ub4e4\uc758 \uc131\uacf5 \uc0ac\ub840\ub97c \ucc38\uace0\ud574\ubcf4\uc138\uc694!<\/p>\n<h3 id=\"currys\">\uc601\uad6d \ub300\ud45c \ud14c\ud06c \ub9ac\ud14c\uc77c\ub7ec Currys, \uc634\ub2c8\ucc44\ub110 \ud601\uc2e0\uc73c\ub85c \uace0\uac1d \ub9cc\uc871\ub3c4 \uc0c1\uc2b9<\/h3>\n<p>\uc1fc\ud551 \ubc29\uc2dd\uc740 \ub354 \uc774\uc0c1 \ub2e8\uc21c\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud3c9\uade0\uc801\uc73c\ub85c \uace0\uac1d\uc740 \ube0c\ub79c\ub4dc\uc640 \uc18c\ud1b5\ud560 \ub54c <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noopener\">9\uac1c\uc758 \uc11c\ub85c \ub2e4\ub978 \ucc44\ub110<\/a>\uc744 \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \uc601\uad6d \uc2dc\uc7a5\uc744 \uc120\ub3c4\ud558\ub294 \uae30\uc220 \ub9ac\ud14c\uc77c\ub7ec\uc778 Currys\uc758 \uacbd\uc6b0, \uc634\ub2c8\ucc44\ub110\uc744 \ud65c\uc6a9\ud558\ub294 \uace0\uac1d\uc774 \ub2e8\uc77c\ucc44\ub110\uc744 \uc774\uc6a9\ud558\ub294 \uace0\uac1d\ubcf4\ub2e4 \uc7ac\uad6c\ub9e4\uc728\uc774 27%\ub098 \ub354 \ub192\uc2b5\ub2c8\ub2e4. \ub610\ud55c Currys\ub294 \uace0\uac1d\uc758 80%\uac00 \uc628\ub77c\uc778\uc5d0\uc11c \uad6c\ub9e4 \uc5ec\uc815\uc744 \uc2dc\uc791\ud55c\ub2e4\ub294 \uc810\uc744 \ud30c\uc545\ud558\uace0, \uc6f9\uc0ac\uc774\ud2b8\ub97c \uc911\uc2ec\uc73c\ub85c \uc634\ub2c8\ucc44\ub110 \ud601\uc2e0\uc744 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub97c \uc704\ud574 500\uac1c \uc774\uc0c1\uc758 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \uc5ec\ub7ec \uc0ac\uc774\ud2b8, \ube0c\ub79c\ub4dc \uc804\ubc18\uc758 \ubcf5\uc7a1\ud55c \ub514\uc9c0\ud138 \uc5ec\uc815\uc744 \ud1b5\ud569\ud558\ub294 \uc791\uc5c5\uc774 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4. \ub610 \ud558\ub098\uc758 \uacfc\uc81c\ub294 \uae30\uc874 \uc2dc\uc2a4\ud15c\uacfc \uc0c8\ub871\ub204 \uae30\uc220 \ud22c\uc790 \uac04\uc758 \uade0\ud615\uc744 \ub9de\ucd94\ub294 \uac83\uc774\uc5c8\uc8e0.<\/p>\n<p>Currys\ub294 \ub514\uc9c0\ud138 \ud601\uc2e0\uc758 \ud575\uc2ec\uc744 \u2018\uace0\uac1d\uacbd\ud5d8\u2019\uacfc \u2018\uac04\uc18c\ud654\u2019\uc5d0 \ub450\uace0, \ud558\ub098\uc758 \ud1b5\ud569\ub41c \ub514\uc9c0\ud138 \uacbd\ud5d8\uc744 \uc124\uacc4\ud588\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uc5ec\ub7ec \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c\uc744 <a href=\"https:\/\/www.salesforce.com\/commerce\/\" target=\"_blank\" rel=\"noopener\">\ucee4\uba38\uc2a4 \ud074\ub77c\uc6b0\ub4dc<\/a> \uae30\ubc18\uc758 \uc1fc\ud551 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud1b5\ud569\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc, 12\uac1c\uc6d4\ub3c4 \ucc44 \ub418\uc9c0 \uc54a\uc544 \uc0c8\ub85c\uc6b4 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ucd9c\uc2dc\ud588\uace0, \uc218\ubc31\ub9cc \uac74\uc758 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uacfc \uc218\uc2ed\ub9cc \uac74\uc758 \uc8fc\ubb38\uc744 \ubb38\uc81c\uc5c6\uc774 \ucc98\ub9ac\ud558\uba70 \ucd5c\uace0\uc758 \uc131\uc218\uae30 \ub9e4\ucd9c\uc744 \ub2ec\uc131\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"loreal\">L&#8217;Or\u00e9al, \uc634\ub2c8\ucc44\ub110 \uac1c\uc778\ud654 \uc804\ub7b5\uc73c\ub85c \uace0\uac1d \uad00\uacc4 \uac15\ud654<\/h3>\n<p>\uc138\uacc4 1\uc704 \ubdf0\ud2f0 \uae30\uc5c5 \ub85c\ub808\uc54c(L&#8217;Or\u00e9al)\uc740 35\uac1c \uae00\ub85c\ubc8c \ube0c\ub79c\ub4dc\ub97c \ud1b5\ud574 \uc5f0\uac04 60\uc5b5 \uac1c\uc758 \uc81c\ud488\uc744 \ud310\ub9e4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uadf8\ub4e4\uc740 \uc5b4\ub5bb\uac8c \uac1c\ubcc4 \uace0\uac1d \ub9de\ucda4\ud615 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744\uc81c\uacf5\ud560\uae4c\uc694? \ub85c\ub808\uc54c CEO Nicolas Hieronimus\ub294 \u201c\uace0\uac1d\uc774 \ub85c\ub808\uc54c\uc744 \uc811\ud560 \ub54c\ub9c8\ub2e4 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\uc5d0 \ub9cc\uc871\ud558\uace0 \ud589\ubcf5\uc744 \ub290\ub07c\ub294 \uac83\uc774 \ud575\uc2ec\u201d\uc774\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub97c \uc704\ud574 \ub85c\ub808\uc54c\uc740 \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810\uc758 \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uc5ec \ubcf4\ub2e4 \uc815\uad50\ud55c \uac1c\uc778\ud654 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. 200\uac1c \uc774\uc0c1\uc758 <a href=\"https:\/\/www.salesforce.com\/commerce\/direct-to-consumer\/\" target=\"_blank\" rel=\"noopener\">D2C \uc6f9\uc0ac\uc774\ud2b8<\/a>\uc5d0\uc11c \ucee4\uba38\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \ud65c\uc6a9\ud574 \uc6d0\ud65c\ud55c \uc628\ub77c\uc778 \uc1fc\ud551 \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weightbold-b\"><b>\uc634\ub2c8\ucc44\ub110\uc758 \uc131\uacfc\ub97c \uce21\uc815\ud558\ub294 \ubc29\ubc95<\/b><\/h3>\n<p>\uc634\ub2c8\ucc44\ub110 \ud658\uacbd\uc744 \uad6c\ucd95\ud558\uace0 \uc2e4\ud589\ud588\ub2e4\uba74, \uacc4\ud68d\ub300\ub85c \ud6a8\uacfc\ub97c \ub0b4\uace0 \uc788\ub294\uc9c0 \ubc18\ub4dc\uc2dc \ud655\uc778\ud558\uc138\uc694. <a href=\"https:\/\/www.salesforce.com\/commerce\/reporting-tools\/ecommerce-analytics\/\" target=\"_blank\" rel=\"noopener\">\ub370\uc774\ud130\ub97c \ubd84\uc11d<\/a>\ud558\uba74 \uc804\ub7b5\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ubc1c\uc804\uc2dc\ud0a4\uace0 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc804\ub7b5\uc758 \uc131\uacf5 \uc5ec\ubd80\ub97c \ud310\ub2e8\ud558\ub294 \ub370 \uc720\uc6a9\ud55c \uba87 \uac00\uc9c0 <a href=\"https:\/\/www.salesforce.com\/commerce\/metrics\/\" target=\"_blank\" rel=\"noopener\">\uc911\uc694\ud55c \uc9c0\ud45c<\/a>\ub97c \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\ucc44\ub110 \ud2b8\ub798\ud53d<\/h3>\n<p>\ucc44\ub110 \ud2b8\ub798\ud53d\uc740 \uace0\uac1d\uc774 \uac01 \ud310\ub9e4 \ucc44\ub110\uc5d0\uc11c \uc5bc\ub9c8\ub098 \ud65c\ubc1c\ud558\uac8c \ucc38\uc5ec\ud558\ub294\uc9c0\ub97c \uce21\uc815\ud558\ub294 \uc911\uc694\ud55c \uc9c0\ud45c\uc785\ub2c8\ub2e4. \uc774\ub97c \ubd84\uc11d\ud558\uba74 \ub9c8\ucf00\ud305 \ubc0f \uc790\uc6d0\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \ubc30\ubd84\ud560 \uc218 \uc788\uc73c\uba70, \ud2b8\ub798\ud53d\uc774 \ub192\uc740 \ucc44\ub110\uc5d0 \uc9d1\uc911\ud558\uace0 \uc131\uacfc\uac00 \ub0ae\uc740 \ucc44\ub110\uc758 \uc804\ub7b5\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\ubc29\ubb38\uc790 \uc138\uc158 \uae38\uc774<\/h3>\n<p>\uc774 \uc9c0\ud45c\ub294 \uace0\uac1d\uc774 \ud2b9\uc815 \ucc44\ub110\uc5d0\uc11c \uc5bc\ub9c8\ub098 \ucc38\uc5ec\ud558\uace0 \uad00\uc2ec\uc744 \ubcf4\uc774\ub294\uc9c0\ub97c \ub098\ud0c0\ub0c5\ub2c8\ub2e4. \uc138\uc158 \uc2dc\uac04\uc774 \uae38\uc218\ub85d \uc81c\ud488\uacfc \ucf58\ud150\uce20\uc5d0 \ub300\ud55c \uad00\uc2ec\ub3c4\uac00 \ub192\ub2e4\ub294 \uc758\ubbf8\uc774\uba70, \ubc18\ub300\ub85c \ubc29\ubb38 \uc2dc\uac04\uc774 \uc9e7\uc73c\uba74 \ucc38\uc5ec\ub3c4\uac00 \ub0ae\uac70\ub098 \uc0ac\uc774\ud2b8 \ud0d0\uc0c9\uc774 \uc5b4\ub835\ub2e4\ub294 \uc2e0\ud638\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc138\uc158 \uae38\uc774\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uba74 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uacfc \ucf58\ud150\uce20\uc758 \uc801\uc808\uc131\uc744 \uac1c\uc120\ud560 \uc218 \uc788\ub294 \ubd80\ubd84\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\ucc44\ub110\ubcc4 \uc804\ud658\uc728<\/h3>\n<p>\uad6c\ub9e4, \ud68c\uc6d0\uac00\uc785 \ub4f1 \uac01 \ucc44\ub110\uc5d0\uc11c \ubc29\ubb38\uc790\uac00 \uc6d0\ud558\ub294 \ud589\ub3d9\uc744 \uc5bc\ub9c8\ub098 \uc644\ub8cc\ud558\ub294\uc9c0\ub97c \uce21\uc815\ud558\ub294 \uc9c0\ud45c\uc785\ub2c8\ub2e4. \uc774\ub294 \uac01 \ucc44\ub110\uc5d0\uc11c\uc758 \ub9c8\ucf00\ud305 \ubc0f \uc601\uc5c5 \uc804\ub7b5\uc774 \uc5bc\ub9c8\ub098 \ud6a8\uacfc\uc801\uc778\uc9c0\ub97c \ubcf4\uc5ec\uc8fc\uba70, \ud22c\uc790 \ub300\ube44 \uc131\uacfc(ROI)\uac00 \ub192\uc740 \ucc44\ub110\uc5d0 \uc9d1\uc911\ud558\uace0 \uc131\uacfc\uac00 \ub0ae\uc740 \ucc44\ub110\uc744 \ucd5c\uc801\ud654\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<h3>\uc7ac\ubc29\ubb38\uc728 \ubc0f \ube48\ub3c4<\/h3>\n<p>\uace0\uac1d\uc774 \uc77c\uc815 \uae30\uac04 \ub3d9\uc548 \ud2b9\uc815 \ucc44\ub110\uc744 \uba87 \ubc88\uc774\ub098 \ub2e4\uc2dc \ubc29\ubb38\ud588\ub294\uc9c0\ub97c \ubcf4\uc5ec\uc8fc\ub294 \ud575\uc2ec \uc9c0\ud45c\uc785\ub2c8\ub2e4. \ub192\uc740 \uc7ac\ubc29\ubb38\uc728\uacfc \ubc29\ubb38 \ube48\ub3c4\ub294 \uace0\uac1d\uc758 \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\uac00 \ub192\uace0, \ud574\ub2f9 \ucc44\ub110\uc5d0\uc11c \uae0d\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \ud588\ub2e4\ub294 \uc2e0\ud638\uc785\ub2c8\ub2e4. \uc774 \uc218\uce58\uac00 \ub192\ub2e4\uba74 \ud6a8\uacfc\uc801\uc778 \uc804\ub7b5\uc774 \uc801\uc6a9\ub418\uace0 \uc788\ub294 \uac83\uc774\ubbc0\ub85c, \uc774\ub97c \ub2e4\ub978 \uc800\uc870\ud55c \ucc44\ub110\uc5d0\ub3c4 \uc801\uc6a9\ud574\ubcf4\uc138\uc694<\/p>\n<h3 id=\"b-stylefont-weightbold-b\"><b>\uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uad6c\ucd95\ud560 \uc900\ube44\uac00 \ub418\uc168\ub098\uc694?<\/b><\/h3>\n<p>\uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uad6c\ucd95\ud558\ub824\uba74 \ubaa8\ub4e0 \ucee4\uba38\uc2a4 \uc694\uc18c\ub97c \ud558\ub098\ub85c \ud1b5\ud569\ud558\ub294 \ub2e8\uc77c \uc194\ub8e8\uc158\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \ucee4\uba38\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub294 \uae00\ub85c\ubc8c 1\uc704 CRM\uacfc \ub9e4\uc7a5 \ud601\uc2e0 \uae30\uc220, \ubd84\uc0b0 \uc7ac\uace0 \uad00\ub9ac, \ud06c\ub85c\uc2a4\ucc44\ub110 \ub370\uc774\ud130 \ud1b5\ud569, \uadf8\ub9ac\uace0 \ubaa8\ubc14\uc77c\u00b7\uc18c\uc15c\u00b7\uc6f9 \uc804\ubc18\uc5d0\uc11c \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ub2e4\uc591\ud55c \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weightbold-faqb\"><b>\uc634\ub2c8\ucc44\ub110 FAQ<\/b><\/h3>\n<p><b>Q. \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5, \uc5b4\ub5bb\uac8c \uc2dc\uc791\ud574\uc57c \ud560\uae4c\uc694?<\/b><\/p>\n<p>\uccab \ub2e8\uacc4\ub294 \uace0\uac1d \ub370\uc774\ud130 \ubd84\uc11d\uc785\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc5b4\ub5a4 \ucc44\ub110\uc744 \uc120\ud638\ud558\ub294\uc9c0, \uac01 \ucc44\ub110\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uc0c1\ud638\uc791\uc6a9\ud558\ub294\uc9c0 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uc138\uc694. \uadf8\ub7f0 \ub2e4\uc74c, \uc774\ub97c \uae30\ubc18\uc73c\ub85c \ubaa9\ud45c\ub97c \uc124\uc815\ud558\uace0 <a href=\"https:\/\/www.salesforce.com\/resources\/articles\/vital-ecommerce-metrics\/\" target=\"_blank\" rel=\"noopener\">\ud575\uc2ec \uc131\uacfc \uc9c0\ud45c(KPI)<\/a>\ub97c \uc815\ud558\uc138\uc694. \ub9c8\uc9c0\ub9c9\uc73c\ub85c, \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\ub294 \ub370 \ud544\uc694\ud55c <a href=\"https:\/\/www.salesforce.com\/commerce\/\" target=\"_blank\" rel=\"noopener\">\uae30\uc220\uacfc \uc194\ub8e8\uc158<\/a>\uc744 \uc120\ud0dd\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>Q. <b>\uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc5d0\uc11c \uc5b4\ub5a4 \ucc44\ub110\uc744 \uc120\ud0dd\ud560 \uc9c0 \uc5b4\ub5bb\uac8c \uacb0\uc815\ud558\ub098\uc694?<\/b><\/p>\n<p>\uc0c8\ub85c\uc6b4 \ucc44\ub110 \ucd94\uac00\ub294 \uace0\uac1d \uc720\uc785\uacfc \ub9e4\ucd9c \uc99d\uac00\uc5d0 \uae30\uc5ec\ud560 \uc218 \uc788\uc9c0\ub9cc, \ubb34\uc791\uc815 \ud655\uc7a5\ud558\uae30\ubcf4\ub2e4\ub294 \uc804\ub7b5\uc801\uc73c\ub85c \uc811\uadfc\ud574\uc57c \ud569\ub2c8\ub2e4. \ube0c\ub79c\ub4dc \uc544\uc774\ub374\ud2f0\ud2f0\uc640 \uc81c\ud488 \ud2b9\uc131\uc744 \uace0\ub824\ud558\uace0, \uace0\uac1d\uc774 \uac00\uc7a5 \ud65c\ubc1c\ud558\uac8c \ud65c\ub3d9\ud558\ub294 \ucc44\ub110\uc744 \uc870\uc0ac\ud558\uc138\uc694. \ub610\ud55c, \ube44\uc6a9 \ub300\ube44 \ud6a8\uacfc\ub97c \ubd84\uc11d\ud574 \ucd5c\uc801\uc758 \ucc44\ub110\uc744 \uc120\uc815\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>Q. <b>\uace0\uac1d\ub4e4\uc740 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uc6d0\ud560\uae4c? \uc815\ub2f5\uc740 YES!<\/b><\/p>\n<p>\uace0\uac1d\uc774 \uae30\uc5c5 \uace0\uac1d\uc774\ub4e0 \uc77c\ubc18 \uc18c\ube44\uc790\ub4e0 \ub204\uad6c\ub098 \uc6d0\ud65c\ud558\uace0 \ub9e4\ub044\ub7ec\uc6b4 \uc1fc\ud551 \uacbd\ud5d8\uc744 \uc6d0\ud569\ub2c8\ub2e4. \uae30\uc5c5 \uace0\uac1d\uc740 \ud3c9\uade0\uc801\uc73c\ub85c <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noopener\">10\uac1c\uc758 \ucc44\ub110<\/a>\uc744, \uc77c\ubc18 \uc18c\ube44\uc790\ub294 8\uac1c\uc758 \ucc44\ub110\uc744 \ud65c\uc6a9\ud558\uba70 \ube0c\ub79c\ub4dc\uc640 \uc0c1\ud638\uc791\uc6a9\ud569\ub2c8\ub2e4. \uc774\ub4e4\uc774 \uac00\uc7a5 \ubd88\ub9cc\uc744 \ub290\ub07c\ub294 \uc694\uc18c\ub294 \ub2e8\uc808\ub41c \uacbd\ud5d8\uc785\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc740 \uace0\uac1d \ub9cc\uc871\uacfc \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \ud544\uc218 \uc694\uc18c\uc785\ub2c8\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc634\ub2c8\ucc44\ub110(Omnichannel)\uc740 \uace0\uac1d\uc774 \uc5b4\ub5a4 \ucc44\ub110\uc774\ub098 \uae30\uae30\ub97c \uc0ac\uc6a9\ud558\ub4e0 \ub04a\uae40 \uc5c6\uc774 \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc804\ub7b5\uc785\ub2c8\ub2e4. \ud310\ub9e4, \ub9c8\ucf00\ud305, \uace0\uac1d \uc9c0\uc6d0 \ub4f1 \ub2e4\uc591\ud55c \uc11c\ube44\uc2a4\ub97c \ud55c\uacf3\uc5d0\uc11c \ud1b5\ud569\uc801\uc73c\ub85c \uc6b4\uc601\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ube0c\ub79c\ub4dc\uc5d0 \ub9de\ub294 \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0&hellip;<\/p>\n","protected":false},"author":1,"featured_media":69,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[],"coauthors":[8],"class_list":["post-70","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\uc634\ub2c8\ucc44\ub110\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?- \uc138\uc77c\uc988\ud3ec\uc2a4 - Salesforce<\/title>\n<meta name=\"description\" content=\"\uba40\ud2f0\ucc44\ub110\uacfc \uc634\ub2c8\ucc44\ub110, \uadf8 \uacb0\uc815\uc801 \ucc28\uc774\ub294? \uace0\uac1d \uc5ec\uc815 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