{"id":746,"date":"2021-11-25T20:29:00","date_gmt":"2025-11-12T20:29:37","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=746"},"modified":"2025-11-27T14:16:26","modified_gmt":"2025-11-27T05:16:26","slug":"customer-focus","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/customer-focus\/","title":{"rendered":"\uace0\uac1d \uc911\uc2ec\uc758 \uc870\uc9c1 \ubb38\ud654 \uac1c\uc120\uc744 \uc704\ud55c 6\uac00\uc9c0 \ud301\uacfc \uc804\ub7b5"},"content":{"rendered":"<h1>\uc870\uc9c1 \ub0b4 \uace0\uac1d \uc911\uc2ec \ubb38\ud654 \uad6c\ucd95\uc744 \uc704\ud55c \ub2e8\uacc4\ubcc4 \uac00\uc774\ub4dc<\/h1>\n<p>\uace0\uac1d \uc911\uc2ec \uae30\uc5c5\uc73c\ub85c\uc758 \ubcc0\ud654\ub294 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc774 \ube44\uc988\ub2c8\uc2a4\uac00 \uc544\ub2cc \uace0\uac1d\uc744 \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294\uc9c0\uc5d0 \uc9d1\uc911\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. [\ud3ec\ub178\ub9c8\ub9ac\uc624\ubc14 \ub9c8\ub9ac\uc544(Ponomariova Maria) \/ \uac8c\ud2f0 \uc774\ubbf8\uc9c0]<\/p>\n<p>2007\ub144, \uace0\uac1d\uc758 \uc6b0\ud3b8\ud568\uc5d0 \uc57d 10\uc5b5 \uac1c\uc758 DVD\ub97c \ubc30\ub2ec\ud55c \ud6c4 \ub137\ud50c\ub9ad\uc2a4(Netflix)\ub294 \uc790\uc0ac \uace0\uac1d\uc774 \ub2e4\ub978 \ubb34\uc5b8\uac00, \uc989 \uc6d0\ud560 \ub54c \ubc14\ub85c \uc2dc\uccad\ud560 \uc218 \uc788\ub294 \uc800\ub834\ud558\uba74\uc11c\ub3c4 \uc811\uadfc\uc131 \ub192\uc740 \uc5d4\ud130\ud14c\uc778\uba3c\ud2b8\ubb3c\uc744 \uc120\ud638\ud55c\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uae68\ub2ec\uc558\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ud604\uc7ac \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\uc5d0 \ud63c\ub780\uc744 \uc57c\uae30\ud560\uc9c0\ub77c\ub3c4 \ubcf4\ub2e4 \uace0\uac1d \uc911\uc2ec\uc801\uc778 \uae30\uc5c5\uc73c\ub85c \ubcc0\ud654\ud560 \ud544\uc694\uac00 \uc788\uc74c\uc744 \uc778\uc9c0\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc911\uc2ec\uc740 \ubb34\uc5c7\uc744 \uc758\ubbf8\ud560\uae4c\uc694? \uc774\ub294 \uace0\uac1d\uc774 \ud544\uc694\ub85c \ud558\ub294 \uac83, \uadf8\ub9ac\uace0 \uc774\ub97c \uc81c\uacf5\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud55c \uac15\ubc15\uc801 \uc9c0\uc2dd\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub137\ud50c\ub9ad\uc2a4\ub294 \uc601\ub9ac\ud55c \ud589\ub3d9\uc744 \ucde8\ud588\uc2b5\ub2c8\ub2e4. \ub137\ud50c\ub9ad\uc2a4\uc758 \ub3d9\uc601\uc0c1 \uc2a4\ud2b8\ub9ac\ubc0d \uc11c\ube44\uc2a4\ub294 \ud070 \uc778\uae30\ub97c \uc5bb\uc5c8\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc6b0\ub9ac\uac00 TV\uc640 \uc601\ud654\ub97c \uc18c\ube44\ud558\ub294 \ubc29\ubc95\uc744 \ubaa8\ub450 \ubcc0\ud654\uc2dc\ucf30\uc2b5\ub2c8\ub2e4. \ubc18\uba74, \uacbd\uc7c1\uc0ac\uc778 DVD \ub300\uc5ec \uc5c5\uccb4 \ube14\ub85d\ubc84\uc2a4\ud130(Blockbuster)\ub294 \uc774\ub7ec\ud55c \uc2dc\uc7a5 \ubcc0\ud654\uc5d0 \uc801\uc751\ud558\ub294 \ub370 \uc2e4\ud328\ud588\uc2b5\ub2c8\ub2e4. \ub098\uba38\uc9c0 \uc774\uc57c\uae30\ub294 \ubaa8\ub450\uac00 \uc544\ub294 \ubc14\uc640 \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc758 \uae30\ub300\uac00 \ubcc0\ud654\ud558\uace0 \uc2dc\uc7a5 \uacbd\uc7c1\uc774 \uc2ec\ud654\ub418\ub294 \uc2dc\uae30\uc5d0 \uae30\uc5c5\uc740 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4\ub3c4 \ub0a0\uce74\ub85c\uc6b4 \uace0\uac1d \uc911\uc2ec\uc744 \uc720\uc9c0\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<h2 id=\"important\">\uace0\uac1d \uc911\uc2ec\uc740 \ubb34\uc5c7\uc778\uac00? \uc65c \uc911\uc694\ud55c\uac00?<\/h2>\n<p>\uace0\uac1d \uc911\uc2ec \ube44\uc988\ub2c8\uc2a4\ub294 \uace0\uac1d\uc758 \ud544\uc694\ub97c \uc911\uc2ec\uc73c\ub85c \uad6c\ucd95\ub429\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d \uc911\uc2ec \uae30\uc5c5\uc73c\ub85c\uc758 \ubcc0\ud654\ub294 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc774 \ube44\uc988\ub2c8\uc2a4\uac00 \uc544\ub2cc \uace0\uac1d\uc744 \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294\uc9c0\uc5d0 \uc9d1\uc911\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc744 \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4 \ud589\uc704\uc758 \uc911\uc2ec\uc5d0 \ub460\uc73c\ub85c\uc368 \uace0\uac1d\uacfc\uc758 \uad00\uacc4 \uc218\ub9bd\uc5d0 \uc720\ub9ac\ud55c \uc704\uce58\ub97c \ucc28\uc9c0\ud560 \uc218 \uc788\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uace0\uac1d\uc758 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud574 \uace0\uac1d \ub9cc\uc871\uc744 \ub192\uc774\ub294 \uacb0\uacfc\ub97c \uac00\uc838\uc62c \uc218 \uc788\uc2b5\ub2c8\ub2e4(<a href=\"\/kr\/products\/\">\uac15\ub825\ud55c CRM\uc758 \ubaa8\ub4e0 \uc8fc\uc694 \uc774\uc810<\/a>).<\/p>\n<p>\ud558\uc9c0\ub9cc \ub9ce\uc740 \uae30\uc5c5\uc774 \uccab \ubc88\uc9f8 \uc7a5\uc560\ubb3c\uc5d0 \uac78\ub824 \ub118\uc5b4\uc9d1\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc758 \ud544\uc694\uc640 \uae30\ub300\ub97c \uc774\ud574\ud558\uc9c0 \ubabb\ud558\uac70\ub098 \uace0\uac1d\uc758 \ud589\ub3d9\uc5d0 \uc801\uc751\ud558\uc9c0 \ubabb\ud574 \ubc1c\uc0dd\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \u201c<a href=\"\/kr\/form\/pdf\/state-of-sales-2020-edition4\/\">\uace0\uac1d \uad00\uacc4 \uad00\ub9ac \ud2b8\ub80c\ub4dc \ubcf4\uace0\uc11c(State of the Connected Customer<\/a>)\u201d\uc5d0 \ub530\ub974\uba74, 73%\uc758 \uace0\uac1d\uc774 \uae30\uc5c5\uc774 \uc790\uc2e0\uc758 \ud544\uc694\uc640 \uae30\ub300\ub97c \uc774\ud574\ud560 \uac83\uc744 \uae30\ub300\ud558\ub294 \ubc18\uba74, \uae30\uc5c5\uc774 \uc804\ubc18\uc801\uc73c\ub85c \uadf8\ub7ec\ud558\ub2e4\uace0 \ub2f5\ud55c \ube44\uc728\uc740 51%\uc5d0 \uadf8\ucce4\uc2b5\ub2c8\ub2e4. \uc774\uc640 \uc720\uc0ac\ud558\uac8c 62%\uc758 \uace0\uac1d\uc774 \uae30\uc5c5\uc774 \uc790\uc2e0\uc758 \ud589\ub3d9\uc5d0 \uae30\ubc18\ud574 \uc801\uc751\ud560 \uac83\uc744 \uae30\ub300\ud558\uc9c0\ub9cc 47%\ub9cc\uc774 \uae30\uc5c5\uc774 \uc804\ubc18\uc801\uc73c\ub85c \uadf8\ub7ec\ud558\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uace0\uac1d \uc911\uc2ec \uc870\uc9c1\uc758 \uc608\uc2dc<\/h2>\n<p>\uac70\ub300 \ud328\uc2a4\ud2b8\ud478\ub4dc \uae30\uc5c5\uc778 \ub9e5\ub3c4\ub0a0\ub4dc(McDonald\u2019s)\ub294 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uac83\uc744 \uadc0\uae30\uc6b8\uc5ec \ub4e3\uace0 \uc774\uc5d0 \uc801\uc808\ud788 \ub300\uc751\ud558\ub294 \uac83\uc73c\ub85c \uc798 \uc54c\ub824\uc838 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ub808\uc2a4\ud1a0\ub791 \uccb4\uc778\uc740 SNS \uc0c1\uc758 \uace0\uac1d \ud53c\ub4dc\ubc31 \ubc0f \uc628\ub77c\uc778 \uc124\ubb38\uc870\uc0ac\uc5d0\uc11c \ud558\ub8e8 \uc885\uc77c \uc544\uce68 \uba54\ub274\ub97c \ud310\ub9e4\ud558\ub294 \uac83\uc5d0 \ub300\ud55c \uad00\uc2ec\uc774 \ub192\uc740 \uac83\uc744 \ud655\uc778\ud55c \ud6c4 \u201d\uc62c\ub370\uc774 \ube0c\ub809\ud37c\uc2a4\ud2b8(All Day Breakfast)\u201d\ub97c \ub3c4\uc785\ud588\uc2b5\ub2c8\ub2e4. \ub9e5\ub3c4\ub0a0\ub4dc\ub294 \uace0\uac1d \uc911\uc2ec \uc0ac\uace0\ubc29\uc2dd\uc744 \ubc14\ud0d5\uc73c\ub85c \ub9e4\uc7a5 \ud601\uc2e0\uc744 \uc774\ub04c\uace0, \uc8fc\ubb38\uc774 \uc26c\uc6b4 \ud0a4\uc624\uc2a4\ud06c\ub97c \ubc30\ud3ec\ud574 \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc774\uace0, \ubc30\ub2ec \uc11c\ube44\uc2a4\uc778 \uc6b0\ubc84 \uc774\uce20(Uber Eats)\uc640\uc758 \ud611\uc5c5\uc744 \uc774\uc5b4\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2ec\ub7ec \uc250\uc774\ube0c \ud074\ub7fd(Dollar Shave Club)\uc740 \u2018\uace0\uac1d\uc740 \uba74\ub3c4\uae30 \uad6c\ub9e4\ub97c \uac12\ube44\uc2f8\uace0 \uadc0\ucc2e\uc740 \ud589\uc704\ub85c \uc5ec\uae34\ub2e4\u2019\ub77c\ub294 \ub2e8\uc21c\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc601\ub9ac\ud55c \ube44\uc988\ub2c8\uc2a4 \uc544\uc774\ub514\uc5b4\ub85c \uc804\ud658\ud55c \uae30\uc5c5\uc785\ub2c8\ub2e4. \ub2ec\ub7ec \uc250\uc774\ube0c \ud074\ub7fd\uc774 \uc81c\uacf5\ud558\ub294 \uc11c\ube44\uc2a4\uc758 \uad6c\ub3c5\uc790\ub294 \ub9e4\ub2ec \uc77c\uc815 \ube44\uc6a9\uc744 \ub0b4\uba74 \uc815\uae30\uc801\uc73c\ub85c \uc815\ud574\uc9c4 \uc218\uc758 \uba74\ub3c4\uae30\ub97c \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. 2011\ub144\uc5d0 \ucd9c\ubc94\ud55c \ud574\ub2f9 \uae30\uc5c5\uc740 2012\ub144 <a href=\"https:\/\/www.youtube.com\/watch?v=ZUG9qYTJMsI\">\uacf5\ub3d9 \ucc3d\uc5c5\uc790 \ub9c8\uc774\ud074 \ub354\ube48(Michael Dubin)\uc774 \ucd9c\uc5f0\ud55c \uc720\ud29c\ube0c \uc601\uc0c1\uc774 \uc778\uae30\ub97c \ub04c\uba74\uc11c<\/a> \ud070 \ub3d9\ub825\uc744 \uc5bb\uac8c \ub429\ub2c8\ub2e4. \uc720\ub2c8\ub808\ubc84(Unilever)\ub294 \uc774\ud6c4 10\uc5b5 \ub2ec\ub7ec\uc5d0 \uae30\uc5c5\uc744 \uc778\uc218\ud55c \uac83\uc73c\ub85c \uc54c\ub824\uc838 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<blockquote>\n<p><!-- Single-lined to avoid appearing of unneccesary spaces --><\/p>\n<p>\u201c\uace0\uac1d \uc911\uc2ec \ube44\uc988\ub2c8\uc2a4\ub294 \uace0\uac1d\uc758 \ud544\uc694\ub97c \uc911\uc2ec\uc73c\ub85c \uad6c\ucd95\ub429\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d \uc911\uc2ec \uae30\uc5c5\uc73c\ub85c\uc758 \ubcc0\ud654\ub294 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc774 \ube44\uc988\ub2c8\uc2a4\uac00 \uc544\ub2cc \uace0\uac1d\uc744 \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294\uc9c0\uc5d0 \uc9d1\uc911\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.\u201d<\/p>\n<\/blockquote>\n<p>\uc791\uc740 \uc544\uc774\ub514\uc5b4\ub3c4 \ud070 \ucc28\uc774\ub97c \ub9cc\ub4e4\uc5b4\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. GE \ud5ec\uc2a4\ucf00\uc5b4(GE Healthcare)\uc758 \uc124\uacc4\uc790\ub4e4\uc740 80%\uc758 \uc5b4\ub9b0\uc774\uac00 \uc2a4\uce94 \uc804 \uc9c4\uc815\uc81c\ub97c \ud22c\uc5ec\ud574\uc57c \ud560 \ub9cc\ud07c \uc790\uc0ac\uc758 \uc790\uae30 \uacf5\uba85 \uc601\uc0c1(MRI) \uc2dc\uc2a4\ud15c\uc744 \ubb34\uc11c\uc6cc\ud55c\ub2e4\ub294 \uac83\uc744 \uc54c\uac8c \ub41c \ud6c4, \uc774\ub97c \ub35c \ubb34\uc12d\uac8c \ub9cc\ub4e4\uae30 \uc704\ud55c \uc791\uc5c5\uc5d0 \ucc29\uc218\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc218\ubc31\ub9cc \ub2ec\ub7ec\uc5d0 \ub2ec\ud558\ub294 \uae30\uacc4\ub97c \uc0c8\ub85c \uc124\uacc4\ud558\ub294 \uac83\uc740 \ubd88\uac00\ub2a5\ud55c \uc77c\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc774\ub4e4\uc740 \uacbd\ud5d8\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\uae30\ub85c \ud558\uace0 \uc5b4\ub9b0\uc774\ub97c \uc704\ud55c \ubaa8\ud5d8\ub2f4\uc5d0 \ub9de\ucdb0 MRI\ub97c \ubcc0\ud654\uc2dc\ucf30\uc2b5\ub2c8\ub2e4. \uc0c9\uc0c9\uc758 \ub370\uce7c\uc744 \uae30\uacc4 \ud45c\uba74\uc5d0 \ubd99\uc774\uace0, \uae30\uacc4 \uc6b4\uc601\uc790\uc5d0\uac8c\ub294 \uc5b4\ub9b0\uc774 \ud658\uc790\ub97c \ubaa8\ud5d8\uc73c\ub85c \uc774\ub04c \ub300\ubcf8\uc744 \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4. MRI\ub294 \ud574\uc801\uc120\uc774 \ub418\uae30\ub3c4 \ud558\uace0 \ud658\uc790\ub97c \uc6b0\uc8fc\ub85c \uc804\uc1a1\ud558\ub294 \uc6b0\uc8fc\uc120\uc774 \ub418\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubcc0\ud654 \uc774\ud6c4 \uc9c4\uc815\uc81c \ud22c\uc5ec\uac00 \ud544\uc694\ud55c \uc5b4\ub9b0\uc774 \uc218\uac00 \uae09\uaca9\uc774 \uac10\uc18c\ud574 \ud658\uc790 \ub9cc\uc871\ub3c4\uac00 90%\ub85c \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uc5b4\ub5bb\uac8c \uace0\uac1d \uc911\uc2ec \ubb38\ud654\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\ub294\uac00?<\/h2>\n<p>\uc9c4\uc815\ud55c \uace0\uac1d \uc911\uc2ec \ubb38\ud654\ub97c \uad6c\ucd95\ud558\uae30 \uc704\ud574\uc11c\ub294 \uba3c\uc800 \uace0\uac1d\uacfc \uace0\uac1d\uc758 \ud544\uc694\ub97c \uc774\ud574\ud574\uc57c \ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ubd84\ub9ac\ub41c \uace0\uac1d \ub370\uc774\ud130 \ucd9c\ucc98\ub97c 360\ub3c4 \ub2e8\uc77c \ubdf0\ub85c \uc218\uc9d1\ud558\ub294 \uacfc\uc815\uc774 \ud3ec\ud568\ub418\ub294\ub370, \ubb3c\ub860 \ud574\ub2f9 \ub370\uc774\ud130\ub97c \ud589\ub3d9\uc73c\ub85c \uc62e\uaca8 \uac1c\uc120\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\uc74c 6\uac00\uc9c0 \ud301\uc774 \uc2dc\uc791\uc5d0 \ub3c4\uc6c0\uc774 \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<ol>\n<li>\uace0\uac1d\uc758 \uc758\uacac\uc5d0 \uadc0 \uae30\uc6b8\uc774\uae30<\/li>\n<li>\uc544\uc774\ub514\uc5b4\ub97c \uc704\ud55c \uacf5\uac04 \ub9cc\ub4e4\uae30<\/li>\n<li>\ub0b4\ubd80 \uc7a5\ubcbd \ubd80\uc218\uae30<\/li>\n<li>\ub370\uc774\ud130\uc5d0\uc11c \uac00\ub2a5\uc131 \ubc1c\uacac\ud558\uae30<\/li>\n<li>\uace0\uac1d \uc911\uc2ec \uc639\ud638\uc790 \uc784\uba85\ud558\uae30<\/li>\n<li>\ud559\uc2b5 \uae30\ud68c \ucc3d\ucd9c\ud558\uae30<\/li>\n<\/ol>\n\n\n<h2 class=\"wp-block-heading\" id=\"1\">1. \uace0\uac1d\uc758 \uc758\uacac\uc5d0 \uadc0 \uae30\uc6b8\uc774\uae30<\/h2>\n\n\n\n<p>\uace0\uac1d\uc744 \uc9c4\uc815\uc73c\ub85c \uc54c\uace0\uc790 \ud55c\ub2e4\uba74 \uace0\uac1d\uc758 \uc785\uc7a5\uc5d0\uc11c \uc9c8\ubb38\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uace0\uac1d\uc758 \ud544\uc694\ub294 \ubb34\uc5c7\uc778\uac00?<\/li>\n\n\n\n<li>\uace0\uac1d\uc758 \uc758\uc0ac \uacb0\uc815 \ub3d9\uae30\ub294 \ubb34\uc5c7\uc778\uac00?<\/li>\n\n\n\n<li>\uace0\uac1d\uc758 \ubaa9\ud45c\ub294 \ubb34\uc5c7\uc778\uac00?<\/li>\n\n\n\n<li>\uace0\uac1d\uc740 \ubb34\uc5c7\uc744 \ub290\ub07c\ub294\uac00?<\/li>\n<\/ul>\n\n\n\n<p>\uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc758 \uc77c\ucc28 \ubaa9\ud45c\uac00 \uc5c5\ubb34 \uc2dc\uac04\uc744 \uc904\uc774\uace0 \uac00\uc871\uacfc\uc758 \uc2dc\uac04\uc744 \ub298\ub9ac\ub294 \uac83\uc774\ub77c\ub294 \uc0ac\uc2e4\uc744 \uc54c\uba74 \uc774\ub4e4\uc774 \uc801\uc808\ud55c \ud574\uacb0\ucc45\uc744 \ucc3e\uc744 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ub610\ud55c \uace0\uac1d\uc5d0\uac8c \uacf5\uac10\ud574\uc57c \ud569\ub2c8\ub2e4 \uace0\uac1d\uc758 \uc785\uc7a5\uc5d0\uc11c \uc0dd\uac01\ud558\uba74 \uc775\uc219\ud558\uc9c0 \uc54a\uc740 \ube44\uc988\ub2c8\uc2a4 \uce21\uba74\uc744 \uc0c8\ub85c\uc6b4 \uc2dc\uac01\uc73c\ub85c \ubc14\ub77c\ubcf4\ub294\ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc5ec\ub7ec\ubd84\uc740 \uc81c\ud488\uc758 \ucca8\ub2e8 \uc0ac\uc591\uc5d0 \uc9d1\uc911\ud558\ub294 \uac83\uc774 \uc138\uc77c\uc988 \uc9c1\uc6d0\uc758 \uac70\ub798 \uc131\uc0ac\ub97c \uc704\ud55c \ucd5c\uc120\uc758 \ubc29\ubc95\uc774\ub77c\uace0 \uc0dd\uac01\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uace0\uac1d\uc740 \uc81c\ud488\uc774 \uc5b4\ub5bb\uac8c \uadf8\ub4e4\uc758 \uc0b6\uc744 \ub354 \ud3b8\ud558\uac8c \ub9cc\ub4dc\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294\uc9c0\ub97c \ub354 \uc54c\uace0 \uc2f6\uc5b4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uace0\uac1d \uc751\ub300\uc758 \ucd5c\uc804\uc120\uc5d0\ub294 \uc138\uc77c\uc988 \ubc0f \uace0\uac1d \uc11c\ube44\uc2a4 \uc9c1\uc6d0\uc774 \uc788\uc9c0\ub9cc, \uace0\uac1d \uc911\uc2ec \uac1c\uc120\uc740 \uc804\uc0ac\uc801 \uc6b0\uc120 \uc21c\uc704\uac00 \ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201c73%\uc758 \uace0\uac1d\uc774 \uae30\uc5c5\uc774 \uc790\uc2e0\uc758 \ud544\uc694\uc640 \uae30\ub300\ub97c \uc774\ud574\ud560 \uac83\uc744 \uae30\ub300\ud558\ub294 \ubc18\uba74, \uae30\uc5c5\uc774 \uc804\ubc18\uc801\uc73c\ub85c \uadf8\ub7ec\ud558\ub2e4\uace0 \ub2f5\ud55c \ube44\uc728\uc740 51%\uc5d0 \uadf8\ucce4\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fcustomer-focus%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=%EA%B3%A0%EA%B0%9D%20%EC%A4%91%EC%8B%AC%EC%9D%98%20%EC%A1%B0%EC%A7%81%20%EB%AC%B8%ED%99%94%20%EA%B0%9C%EC%84%A0%EC%9D%84%20%EC%9C%84%ED%95%9C%206%EA%B0%80%EC%A7%80%20%ED%8C%81%EA%B3%BC%20%EC%A0%84%EB%9E%B5\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=%EA%B3%A0%EA%B0%9D%20%EC%A4%91%EC%8B%AC%EC%9D%98%20%EC%A1%B0%EC%A7%81%20%EB%AC%B8%ED%99%94%20%EA%B0%9C%EC%84%A0%EC%9D%84%20%EC%9C%84%ED%95%9C%206%EA%B0%80%EC%A7%80%20%ED%8C%81%EA%B3%BC%20%EC%A0%84%EB%9E%B5&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fcustomer-focus%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fcustomer-focus%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"\uace0\uac1d \uc911\uc2ec\uc758 \uc870\uc9c1 \ubb38\ud654 \uac1c\uc120\uc744 \uc704\ud55c 6\uac00\uc9c0 \ud301\uacfc \uc804\ub7b5\" https:\/\/www.salesforce.com\/kr\/blog\/customer-focus\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>CEO\ubd80\ud130 \uc77c\ubc18 \uc9c1\uc6d0\uae4c\uc9c0 \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d\uc744 \uc9c1\uc811 \ub300\uba74\ud558\uc9c0 \uc54a\ub294 \uc9c1\uc6d0\uc5d0\uac8c\ub3c4 \uae30\ud68c\ub97c \uc81c\uacf5\ud574 \uc774\ub4e4\uc774 \uace0\uac1d\uacfc \uc2dc\uac04\uc744 \ubcf4\ub0b4\uac70\ub098 \uc11c\ube44\uc2a4 \ucf5c\uc744 \ucc98\ub9ac\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc5d0\uac8c\uc11c \uc9c1\uc811 \ubc30\uc6b8 \uc218 \uc788\ub3c4\ub85d \ud574\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c \uc6f9 \ubd84\uc11d, \uc790\uc5f0 \uac10\uc18c\uc728 \ubc0f \uc81c\ud488 \uc0ac\uc6a9 \ud328\ud134\uacfc \uac19\uc740 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0 \ubd84\uc11d\ud574 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uace0 \uace0\uac1d\uc5d0\uac8c \ud53c\ub4dc\ubc31\uc744 \uc694\uccad\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc124\ubb38 \uc870\uc0ac\ub294 \uace0\uac1d\uc758 \uae30\uc5c5\uc5d0 \uad00\ud55c \uc9c4\uc815\ud55c \uc0dd\uac01\uc744 \uc5ff\ubcfc \uc218 \uc788\ub294 \uc88b\uc740 \ubc29\ubc95\uc785\ub2c8\ub2e4. \uace0\uac1d \uc790\ubb38 \uc704\uc6d0\ud68c\ub97c \uc124\uce58\ud574 1\ub144\uc5d0 \uc218 \ucc28\ub840 \uc5c5\uacc4 \ub3d9\ud5a5, \ube44\uc988\ub2c8\uc2a4 \uc6b0\uc120 \uc21c\uc704 \ubc0f \uc804\ub7b5 \ub4f1\uc744 \ub17c\uc758\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uac78\uce5c \uace0\uac1d \ud53c\ub4dc\ubc31 \uacb0\uacfc\ub97c \uacf5\uc720\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc628\ub77c\uc778 \uc0c1\uc758 \ube0c\ub79c\ub4dc \uad00\ub828 \uc758\uacac\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\ub294 \uc18c\uc15c \ub9ac\uc2a4\ub2dd \ub610\ud55c \uace0\uac1d \uc911\uc2ec \uc0ac\uace0\ubc29\uc2dd\uc744 \uc218\ub9bd\ud558\ub294 \ub370 \uc720\uc6a9\ud558\uac8c \uc0ac\uc6a9\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud398\uc774\uc2a4\ubd81, \ud2b8\uc704\ud130, \uc778\uc2a4\ud0c0\uadf8\ub7a8 \ubc0f \uae30\ud0c0 SNS\uc5d0\uc11c \uae30\uc5c5 \ub610\ub294 \uc81c\ud488\uc5d0 \ub300\ud55c \uc9c1\uc811\uc801\uc778 \uc5b8\uae09\uc744 \ucc3e\uc544\ubcf8 \ud6c4 \uc774\ub7ec\ud55c \uc18c\uc15c \ub9ac\uc2a4\ub2dd \uc804\ub7b5\uc744 \uc2dc\ud589\ud574 \ubcf4\uc2ed\uc2dc\uc624.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ube0c\ub79c\ub4dc\uc640 \uc81c\ud488\uc5d0 \ub300\ud55c \uc9c1\uc811 \uc5b8\uae09 \ubc0f \ud574\uc2dc\ud0dc\uadf8 \ud655\uc778\ud558\uae30.\u00a0\ud754\ud558\uac8c \ubc1c\uc0dd\ud558\ub294 \ucca0\uc790 \uc624\ub958\ub97c \ub193\uccd0\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uace0\uac1d\uc740 \uae30\uc5c5\uc774\ub098 \uc81c\ud488\uba85\uc758 \ucca0\uc790\ub97c \uc798 \ubaa8\ub97c \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li>\uace0\uac1d\uc774 \uc0ac\uc6a9\ud558\ub294 \ud574\uc2dc\ud0dc\uadf8 \ubaa8\ub2c8\ud130\ub9c1\ud558\uae30.\u00a0\uadc0\ud558\uac00 \uc0ac\uc6a9\ud558\ub294 \uc6a9\uc5b4\uac00 \uace0\uac1d\uc774 \uae30\uc5c5\uc774\ub098 \uc5c5\uacc4\uc5d0 \ub300\ud574 \uc774\uc57c\uae30\ud558\ub294 \ubc29\uc2dd\uc744 \ubc18\uc601\ud558\uc9c0 \uc54a\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uace0 \ub9ac\ub354, \uc5c5\uacc4 \uc778\ud50c\ub8e8\uc5b8\uc11c \ub610\ub294 \uadc0\ud558\uc758 \uc774\uc0c1\uc801\uc778 \uace0\uac1d\uc744 \ub300\ud45c\ud558\ub294 \uae30\uc5c5\uc744 \ud314\ub85c\uc6b0\ud558\uace0 \uc774\ub4e4\uc774 \uc0ac\uc6a9\ud558\ub294 \ud574\uc2dc\ud0dc\uadf8\ub97c \ud2b8\ub798\ud0b9\ud558\uc2ed\uc2dc\uc624.<\/li>\n\n\n\n<li>\uacbd\uc7c1\uc0ac \ud65c\ub3d9 \ud2b8\ub798\ud0b9\ud558\uae30.\u00a0\uace0\uac1d\uc774 \uacbd\uc7c1\uc0ac\uc5d0 \ubb34\uc5c7\uc744 \uc9c8\ubb38\ud558\ub294\uc9c0 \uc54c\uace0 \uc788\uc2b5\ub2c8\uae4c? \uac19\uc740 \uc9c8\ubb38\uc774 \uacc4\uc18d \ubc18\ubcf5\ub41c\ub2e4\uba74 \uadc0\uc0ac\uc758 \ube14\ub85c\uadf8\ub098 \ub9c8\ucf00\ud305 \ucf58\ud150\uce20\ub97c \ud1b5\ud574 \uc774\ub97c \ub2e4\ub8e8\ub294 \uac83\uc744 \uace0\ub824\ud574 \ubcf4\uc2ed\uc2dc\uc624.<\/li>\n\n\n\n<li>\uccad\uc911\uc5d0\uac8c \ud53c\ub4dc\ubc31 \uc694\uccad\ud558\uae30.\u00a0\uad6c\uccb4\uc801\uc778 \uc815\ubcf4\ub97c \uc5bb\uace0\uc790 \ud558\ub294 \uacbd\uc6b0\uc5d0\ub294 \ud398\uc774\uc2a4\ubd81, \ud2b8\uc704\ud130 \ubc0f \uc778\uc2a4\ud0c0\uadf8\ub7a8 \ubaa8\ub450 \ud22c\ud45c \uae30\ub2a5\uc744 \ubcf4\uc720\ud558\uace0 \uc788\uc74c\uc744 \ucc38\uace0\ud558\uc2ed\uc2dc\uc624. \ub610\ub294 \ud314\ub85c\uc6cc\ub4e4\uc5d0\uac8c \uac04\ub2e8\ud788 \uc5f4\ub9b0 \uc9c8\ubb38\uc744 \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2\">2. \uc544\uc774\ub514\uc5b4\ub97c \uc704\ud55c \uacf5\uac04 \ub9cc\ub4e4\uae30<\/h2>\n\n\n\n<p>\u201c\uace0\uac1d \uad00\uacc4 \uad00\ub9ac \ud2b8\ub80c\ub4dc \ubcf4\uace0\uc11c\u201d\uc5d0 \ub530\ub974\uba74 62%\uc758 \uace0\uac1d\uc774 \uae30\uc5c5\uc774 \uc790\uc2e0\uc758 \ud589\ub3d9\uc5d0 \uae30\ubc18\ud574 \uc801\uc751\ud560 \uac83\uc744 \uae30\ub300\ud55c\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc218\uce58\ub294 \ubc00\ub808\ub2c8\uc5bc \ubc0f Z\uc138\ub300\uc5d0\uc11c 67%\uae4c\uc9c0 \uc99d\uac00\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc804\ud1b5\uc801\uc73c\ub85c \ub9ce\uc740 \uae30\uc5c5\uc774 \uc0c8\ub85c\uc6b4 \uc544\uc774\ub514\uc5b4 \ubc1c\uad74\uc744 \uc120\ubcc4\ub41c \uadf8\ub8f9\uc5d0 \ub9e1\uacbc\uc9c0\ub9cc \uc6b0\uc218\ud55c \uc544\uc774\ub514\uc5b4\ub294 \uc5b4\ub514\uc11c\ub4e0 \ub098\uc62c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \uc720\ub2c8\ub808\ubc84, \uc774\ucf00\uc544(Ikea), \ub808\uace0(Lego) \ub4f1\uc758 \uae30\uc5c5\uc740 \uacf5\ub3d9 \uc0dd\uc0b0 \ud50c\ub7ab\ud3fc \ubc0f \uacc4\ud68d\uc744 \ud1b5\ud574 \ud604\uc7ac \uace0\uac1d\uc744 \ubb38\uc81c \ud574\uacb0 \ubc0f \uc2e0\uc81c\ud488 \uac1c\ubc1c \uacfc\uc815\uc5d0 \uc801\uadf9\uc801\uc73c\ub85c \ucc38\uc5ec\uc2dc\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc870\uc9c1 \ucee8\uc124\ud134\ud2b8&nbsp;\uc0ac\uc774\uba3c \uc2dc\ub125(Simon Sinek)\uc758 \ub9d0\ucc98\ub7fc \u201c\ub9ac\ub354\uc758 \uc5ed\ud560\uc740 \ubaa8\ub4e0 \uc6b0\uc218\ud55c \uc544\uc774\ub514\uc5b4\ub97c \uc81c\uc2dc\ud558\ub294 \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. \ub9ac\ub354\uc758 \uc5ed\ud560\uc740 \uc6b0\uc218\ud55c \uc544\uc774\ub514\uc5b4\uac00 \ubc1c\uc0dd\ud560 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \uc870\uc131\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"3\">3. \ub0b4\ubd80 \uc7a5\ubcbd \ubd80\uc218\uae30<\/h2>\n\n\n\n<p>\uc0ac\uc77c\ub85c, \uc218\uc601\uc7a5 \ub808\uc778, \uac70\ud488 \ub4f1 \uc870\uc9c1 \uc804\ubb38\uac00\ub4e4\uc740 \uac01\uc790 \uc11c\ub85c \ub2e4\ub978 \uc6a9\uc5b4\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud575\uc2ec \ubb38\uc81c\ub294 \ub3d9\uc77c\ud569\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130\uac00 \uc11c\ub85c \ub2e4\ub978 \ubd80\uc11c\uc758 \ub2e4\uc591\ud55c \uc2dc\uc2a4\ud15c\uc5d0 \uc874\uc7ac\ud558\uace0 \uc788\uc5b4 \uace0\uac1d\uc744 \ub2e8\uc808\ub41c \uacbd\ud5d8\uc73c\ub85c \uc774\ub048\ub2e4\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>78%\uc758 \uace0\uac1d\uc774 \ubd80\uc11c \uc804\ubc18\uc5d0\uc11c\uc758 \uc77c\uad00\ub41c \uc0c1\ud638\uc791\uc6a9\uc744 \uae30\ub300\ud55c\ub2e4\uace0 \ub2f5\ud588\uc9c0\ub9cc \uc774\ub7ec\ud55c \uae30\ub300\ub294 \ucda9\uc871\ub418\uc9c0 \ubabb\ud588\uc2b5\ub2c8\ub2e4. 59%\ub294 \ub300\uccb4\ub85c \ud558\ub098\uc758 \ud1b5\ud569\ub41c \uc870\uc9c1\uc774 \uc544\ub2cc \ubcc4\uac1c\uc758 \ubd80\uc11c\ub4e4\uacfc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ud558\ub294 \uac83\ucc98\ub7fc \ub290\ub080\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uc57d 2\/3(66%)\ub294 \uc5ec\ub7ec \uc9c1\uc6d0\uc5d0\uac8c \uc815\ubcf4\ub97c \ubc18\ubcf5\ud558\uac70\ub098 \ub2e4\uc2dc \uc124\uba85\ud574\uc57c \ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\ub2e4\uace0 \ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"4\">4. \ub370\uc774\ud130\uc5d0\uc11c \uac00\ub2a5\uc131 \ubc1c\uacac\ud558\uae30<\/h2>\n\n\n\n<p>\uc778\uacf5\uc9c0\ub2a5(AI)&nbsp;\ubc0f&nbsp;\uc0ac\ubb3c \uc778\ud130\ub137(IoT)\uacfc \uac19\uc740 \uae30\uc220\uc740 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub300\ud55c \uae30\ub300\uce58\ub97c \ub192\uc600\uc2b5\ub2c8\ub2e4. \ub9ce\uc740 \uace0\uac1d \ubc0f \uae30\uc5c5 \uad6c\ub9e4\uc790\uac00 \ucc28\ubcc4\ud654\ub41c \uc2dc\uc7a5 \ucd5c\ucd08 \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4\uc5d0 \ub300\ud574 \ud504\ub9ac\ubbf8\uc5c4\uc744 \uc9c0\ubd88\ud560 \uc6a9\uc758\uac00 \uc788\uc73c\uba70, \uc774\ub294 \uae30\uc5c5\uc5d0\uac8c \uc55e\uc11c \ub098\uac00\uc57c \ud55c\ub2e4\ub294 \ubd80\ub2f4\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n\n\n\n<p>75%\uc758 \uace0\uac1d\uc774 \uae30\uc5c5\uc774 \uc2e0\uae30\uc220\uc744 \ud65c\uc6a9\ud574 \ubcf4\ub2e4 \uac1c\uc120\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uac83\uc73c\ub85c \uae30\ub300\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ube44\uc2b7\ud55c \ube44\uc728(74%)\uc758 \uace0\uac1d \uc5ed\uc2dc \uae30\uc5c5\uc774 \uae30\uc874 \uae30\uc220\uc744 \uc0c8\ub85c\uc6b4 \ubc29\uc2dd\uc73c\ub85c \ud65c\uc6a9\ud574 \ubcf4\ub2e4 \uac1c\uc120\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uac83\uc73c\ub85c \uae30\ub300\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774\ub294 \uace0\uac1d\uc758 \uac80\uc0c9 \ubc0f \uad6c\ub9e4 \ub0b4\uc5ed\uc744 \uc774\uc6a9\ud55c \ub9de\ucda4\ud615 \uc81c\uc548\uc744 \uc758\ubbf8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ub294 \uac80\uc0c9\ud55c \uc81c\ud488\uc5d0 \ub300\ud55c \ud560\uc778 \uad00\ub828 \ud478\uc2dc \uc54c\ub9bc\uc744 \uace0\uac1d\uc758 \ud734\ub300\ud3f0\uc5d0 \ubcf4\ub0b4\ub294 \uac83\uc77c \uc218\ub3c4 \uc788\uc73c\uba70, \uc5d0\uc774\uc804\ud2b8\uac00 \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub370 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\uc560\ud560 \uc218 \uc788\ub3c4\ub85d \ucc57\ubd07\uc744 \uc774\uc6a9\ud574 \uc815\ubcf4\ub97c \uc218\uc9d1\ud558\uace0 \uc815\uc131\ud654\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"5\">5. \uace0\uac1d \uc911\uc2ec \uc639\ud638\uc790 \uc784\uba85\ud558\uae30<\/h2>\n\n\n\n<p>\uace0\uac1d \uc911\uc2ec\uc740 \uc77c\uc0c1\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601 \uacfc\uc815\uc5d0\uc11c \uae38\uc744 \uc783\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \ucd5c\uace0 \uace0\uac1d \ucc45\uc784\uc790(CCO)\ub97c \uc784\uba85\ud558\ub294 \uac83\uc740 \uc88b\uc740 \uc544\uc774\ub514\uc5b4\uac00 \ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p>CCO\uc758 \uc5ed\ud560\uc740 \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\ub97c \ub300\ubcc0\ud574 \uace0\uac1d \uc911\uc2ec\uc774 \uc870\uc9c1 \uc804\ubc18\uc5d0\uc11c \uc9c0\ucf1c\uc9c8 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc785\ub2c8\ub2e4. CCO\ub294 \ub370\uc774\ud130\uc640 \uc5f0\uad6c\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc758 \ud544\uc694\ub97c \uc704\ud574 \uc2f8\uc6b0\uace0, \uc81c\ud488 \ubc0f \ud504\ub85c\uc138\uc2a4 \uc124\uacc4\uc5d0 \ub300\ud55c \uc9c0\uce68\uc744 \uc81c\uacf5\ud558\uba70, \ud300\uc774 \uace0\uac1d \uc911\uc2ec \uc2a4\ud0ac\uc744 \uac1c\uc120\ud574\uc57c \ud558\ub294 \ubd80\ubb38\uc744 \uc2dd\ubcc4\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ub610\ud55c \uac15\ub825\ud55c \uace0\uac1d \uc911\uc2ec\uc744 \uc720\uc9c0\ud558\ub294 \uac83\uc774 \uace0\uac1d \ub9cc\uc871\ub3c4 \uc99d\uac00, \ub0ae\uc740 \uace0\uac1d \uc774\ud0c8\ub960 \ubc0f \ub192\uc740 \ub9e4\ucd9c \ub4f1 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc720\ud615\uc758 \uc774\uc775\uc744 \uac00\uc838\ub2e4\uc900\ub2e4\ub294 \uc810\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"6\">6. \ud559\uc2b5 \uae30\ud68c \ucc3d\ucd9c\ud558\uae30<\/h2>\n\n\n\n<p>\uace0\uac1d \uc911\uc2ec \ubb38\ud654\ub97c \ud558\ub8e8 \uc544\uce68\uc5d0 \uad6c\ucd95\ud560 \uc218\ub294 \uc5c6\uc9c0\ub9cc \uc774\ub7ec\ud55c \uc804\ub7b5\uc744 \uc2e4\ud589\ud568\uc73c\ub85c\uc368 \uc131\uacf5\uc744 \ud5a5\ud55c \ubc29\ud5a5\uc744 \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc9c1\uc6d0\ub4e4\uc774 \uc9c4\ud589 \uc0c1\ud669\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8 \ud558\uace0, \uc544\uc774\ub514\uc5b4\uc640 \ud53c\ub4dc\ubc31\uc744 \uc81c\uacf5\ud558\uba70, Salesforce Trailhead \ud2b8\ub808\uc774\ub2dd \ubaa8\ub4c8\uacfc \uac19\uc740 \ub9ac\uc18c\uc2a4\uc5d0 \uc561\uc138\uc2a4\ud574 \uace0\uac1d \uc911\uc2ec \uc2a4\ud0ac\uc744 \uac1c\ubc1c\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud574\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815\uc758 \uae30\ucd08, \uace0\uac1d \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc2a4\ud0ac \ud5a5\uc0c1 \ub4f1 \ub2e4\uc591\ud55c \uc635\uc158\uc744 \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201c\uc9c4\uc815\ud55c \uace0\uac1d \uc911\uc2ec \uae30\uc5c5\uc73c\ub85c \uac70\ub4ed\ub098\uae30 \uc704\ud574\uc11c\ub294 \uc644\uc804\ud55c 360\ub3c4 \ub2e8\uc77c \ubdf0 \uad6c\ucd95\uc744 \uc704\ud574 \ub178\ub825\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ucc44\ub110 \uac04 \ud1b5\ud569\ub41c \uace0\uac1d \ucc38\uc5ec\ub97c \uc774\ub04c\uc5b4\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fkr%2Fblog%2Fcustomer-focus%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=%EA%B3%A0%EA%B0%9D%20%EC%A4%91%EC%8B%AC%EC%9D%98%20%EC%A1%B0%EC%A7%81%20%EB%AC%B8%ED%99%94%20%EA%B0%9C%EC%84%A0%EC%9D%84%20%EC%9C%84%ED%95%9C%206%EA%B0%80%EC%A7%80%20%ED%8C%81%EA%B3%BC%20%EC%A0%84%EB%9E%B5\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 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