{"id":797,"date":"2021-06-14T20:30:00","date_gmt":"2025-11-12T20:30:43","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=797"},"modified":"2025-11-27T00:31:05","modified_gmt":"2025-11-26T15:31:05","slug":"customer-success-onboarding","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/customer-success-onboarding\/","title":{"rendered":"\uace0\uac1d \uc131\uacf5\uc744 \uc704\ud55c SaaS \ube44\uc988\ub2c8\uc2a4 \uc628\ubcf4\ub529"},"content":{"rendered":"<p>\uc5b4\ud50c\ub9ac\ucf00\uc774\uc158\uc774\ub098 \ud234\uc744 \uc81c\uacf5\ud558\ub294 \uc6d4\uc815\uc561 \uacfc\uae08 \ubaa8\ub378\uc778 SaaS \ube44\uc988\ub2c8\uc2a4\ub294 \uc2e0\uaddc \uace0\uac1d\uc744 \ucda9\uc131 \uace0\uac1d\uc73c\ub85c \uc721\uc131\ud568\uc73c\ub85c\uc368 \uc548\uc815\uc801\uc778 \uc218\uc775 \uc62c\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub807\uac8c \ud558\uae30 \uc704\ud574\uc11c\ub294 \uc6b0\uc218\ud55c \uc81c\ud488\uc740 \ubb3c\ub860 \uc9c0\uc18d\uc801\uc778 \uc774\uc6a9\uc744 \uc704\ud55c \ud65c\ub3d9, \uc989 \uc628\ubcf4\ub529\uc774 \ud070 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774 \uae00\uc5d0\uc11c\ub294 \uc8fc\ub85c \uace0\uac1d \uc131\uacf5 \ubd80\uc11c\uac00 \ub2f4\ub2f9\ud558\uace0 \uc788\ub294 SaaS \ube44\uc988\ub2c8\uc2a4\uc758 \uc628\ubcf4\ub529 \ub0b4\uc6a9\uacfc \ud65c\ub3d9 \ubc29\ubc95\uc5d0 \uad00\ud574 \uc124\uba85\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<h1>\ubaa9\ucc28<\/h1>\n<p><a href=\"#what-onboarding\">\uc628\ubcf4\ub529\uc774\ub780?<\/a><\/p>\n<p><a href=\"#important\">\uc65c \uc628\ubcf4\ub529\uc774 \uc911\uc694\ud560\uae4c?<\/a><\/p>\n<p><a href=\"#success\">\uc628\ubcf4\ub529\uc744 \uc131\uacf5\uc2dc\ud0a4\uae30 \uc704\ud574\uc11c\ub294?<\/a><\/p>\n<p><a href=\"#profit\">\uc790\uc0ac\uc640 \uace0\uac1d \uc30d\ubc29\ud5a5\uc758 \uc774\uc775\uc5d0 \ucda9\uc2e4\ud55c \uc628\ubcf4\ub529\uc744 \uc2e4\ud589\ud558\uc790<\/a><\/p>\n<h2 id=\"what-onboarding\">\uc628\ubcf4\ub529\uc774\ub780?<\/h2>\n<p>\uc628\ubcf4\ub529 (On-boarding)\uc774\ub780, \u300c\ubc30\ub098 \ube44\ud589\uae30\uc5d0 \ud0d1\uc2b9\ud558\uace0 \uc788\ub294 \uc0c1\ud0dc\u300d\ub97c \uc758\ubbf8\ud558\uc9c0\ub9cc, \ube44\uc988\ub2c8\uc2a4 \uc6a9\uc5b4\ub85c \u300c\uc2e0\uc785 \uc5f0\uc218\u300d\ub97c \uc9c0\uce6d\ud569\ub2c8\ub2e4.<\/p>\n<p>\ube44\ud589\uae30\ub97c \ud0c0\uba74 \uc774\ub959 \uc804\uc5d0 \ubc18\ub4dc\uc2dc \ube44\ud589 \uc911 \uc8fc\uc758\uc0ac\ud56d\uacfc \ub9cc\uc77c\uc758 \uc0ac\ud0dc\uc5d0 \ub300\ud574 \ud53c\ub09c \ubc29\ubc95\uc744 \ud0d1\uc2b9\uac1d\uc5d0\uac8c \uc124\uba85\ud569\ub2c8\ub2e4. \uc774\ucc98\ub7fc, \ub9c9 \uc785\uc0ac\ud55c \uc2e0\uc785\uc774 \uc0ac\ub0b4 \ud658\uacbd\uacfc \uc5c5\ubb34\uc5d0 \ube68\ub9ac \uc801\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \uc5f0\uc218\ub97c \uc9c4\ud589\ud558\ub294 \uac83\uc744 \uc628\ubcf4\ub529\uc774\ub77c\uace0 \ud569\ub2c8\ub2e4.<\/p>\n<p>\ub354\uc6b1\uc774, SaaS \ub4f1\uacfc \uac19\uc740 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud574 \uc0ac\uc6a9\uc790\uac00 \uc0ac\uc6a9 \ubc29\ubc95\uc5d0 \ube68\ub9ac \uc801\uc751\ud558\uc5ec \uc77c\uc0c1 \uc5c5\ubb34\uc5d0 \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ubca4\ub354\uc640 \uba54\uc774\ucee4\uac00 \uc2e4\uc2dc\ud558\ub294 \uc9c0\ub3c4 \ubc0f \uac15\uc758\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\ub85c \uc628\ubcf4\ub529\uc774\ub77c\uace0 \ud569\ub2c8\ub2e4.<\/p>\n<h3 id=\"saas\">SaaS \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc788\uc5b4 \uc628\ubcf4\ub529\uc758 \uc758\ubbf8<\/h3>\n<p>SaaS \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc788\uc5b4 \uc628\ubcf4\ub529\uc740 \uc790\uc0ac, \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \uc774\uc775\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n<p>\ubcf8\ub798 SaaS\ub294 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc774\ub098 \uc11c\ube44\uc2a4\ub97c \uc9c0\uc18d \uc774\uc6a9\ud568\uc73c\ub85c\uc368 \uc6d4\uc815\uc561 \ud639\uc740 \uc5f0 \ub2e8\uc704\ub85c \uacfc\uae08\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\uc785\ub2c8\ub2e4. \uc989, \uace0\uac1d\uc774 \uc624\ub798 \uc0ac\uc6a9\ud560\uc218\ub85d LTV (\uace0\uac1d \uc0dd\uc560 \uac00\uce58)\uac00 \uc99d\uac00\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7ec\ub098, \ub3c4\uc785 \ud6c4, \uadf8 \uc0ac\uc6a9 \ubc29\ubc95\uc744 \ubab0\ub77c \uc5c5\ubb34\uc5d0 \ud65c\uc6a9\uc744 \ud558\uc9c0 \ubabb\ud558\uac8c \ub418\uba74 \uba38\uc9c0\uc54a\uc544 \u300c \ud65c\uc6a9\uc744 \ubabb \ud558\uace0 \uc788\uc73c\ub2c8\uae4c \uc774\uc81c \ub410\uc5b4\u300d\ud558\uba70 \ud574\uc57d\ud560 \uac00\ub2a5\uc131\uc774 \ucee4\uc9d1\ub2c8\ub2e4.<\/p>\n<p>\uc5ec\uae30\uc11c \ub3c4\uc6c0\uc774 \ub418\ub294 \uac83\uc774 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc628\ubcf4\ub529\uc744 \ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ub3c4\uc785 \uc9c1\ud6c4, \uc21c\ucc28\uc801\uc73c\ub85c \uae30\ucd08\uc801\uc778 \uc0ac\uc6a9 \ubc29\ubc95\uacfc \uc2e4\ucc9c\uc801\uc778 \ud65c\uc6a9\ubc95, \uc791\uc5c5\uc744 \ud6a8\uc728\ud654\ud558\uae30 \uc704\ud55c \uc804\ub7b5 \ub4f1\uc744 \uc548\ub0b4\ud558\uc5ec \uc0ac\uc6a9\uc790\uc758 \uc774\ud574\ub97c \ub192\uc774\uace0 \uc9c0\uc18d\uc801\uc778 \uc774\uc6a9\uc744 \ucd09\uc9c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uc628\ubcf4\ub529\uc73c\ub85c \uc88c\uc6b0\ub418\ub294 \uace0\uac1d \uc131\uacf5<\/h3>\n<p>\uccab\uc778\uc0c1\uc740 \ub450\uace0\ub450\uace0 \ud070 \uc601\ud5a5\uc744 \ubbf8\uce58\uac8c \ub41c\ub2e4\uace0 \ud569\ub2c8\ub2e4. \uc571\uacfc \uc0ac\uc6a9\uc790\uc758 \uad00\uacc4\ub3c4 \ube44\uc2b7\ud55c \ubd80\ubd84\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uc6a9 \uc2dc\uc791 \ub2e8\uacc4\uc5d0\uc11c \u300c\uc0ac\uc6a9\ud558\uae30 \uc5b4\ub835\ub2e4\u300d \u300c\ubb34\uc5b8\uac00 \uc5b4\ub835\ub2e4\u300d\ub77c\ub294 \uc778\uc0c1\uc744 \ubc1b\ub294\ub2e4\uba74 \uadf8 \ubd88\uc548\uacfc \ubd88\ub9cc\uc744 \ud574\uc18c\ud558\uae30 \uc27d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7ec\ub098, \uace0\uac1d \uc131\uacf5\uc758 \uac1c\ub150\uc5d0\uc11c \ubcf4\uba74 \uc2dc\uc791 \ub2e8\uacc4\uc5d0\uc11c \uc88b\uc740 \uc778\uc0c1\uc744 \uc8fc\uace0 \uc790\uc0ac \uc11c\ube44\uc2a4\ub97c \uc9c0\uc18d\ud574\uc11c \uc774\uc6a9\ud558\uac8c \ud55c\ub2e4\uba74 \uace0\uac1d\uc740 \uc131\uacf5\uacfc \uc774\uc775\uc744 \uc5bb\uc744 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \uc628\ubcf4\ub529 \ud504\ub85c\uc138\uc2a4\ub294 \uace0\uac1d \uc131\uacf5 (CS) \ubd80\uc11c\uac00 \ub2f4\ub2f9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. SaaS \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \uace0\uac1d \uc131\uacf5\uc740 \uac1c\ub150\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc2e4\uc9c8\uc801\uc73c\ub85c\ub3c4 \ud070 \uc758\ubbf8\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2 id=\"important\">\uc65c \uc628\ubcf4\ub529\uc774 \uc911\uc694\ud560\uae4c?<\/h2>\n<p>SaaS \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc788\uc5b4 \uace0\uac1d\uc5d0 \ub300\ud55c \uc628\ubcf4\ub529\uc758 \uc911\uc694\uc131 \uba87 \uac00\uc9c0\ub97c \uc18c\uac1c\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/hub-saas-02.png?strip=all&#038;quality=95\" alt=\"\uc65c \uc628\ubcf4\ub529\uc774 \uc911\uc694\ud560\uae4c?\" \/><\/p>\n<h3 id=\"ltv\">\ud574\uc57d\uc744 \ub9c9\uace0 LTV \uadf9\ub300\ud654\ud558\uae30<\/h3>\n<p>\ud544\uc694\uc5c6\ub2e4\uace0 \ud310\ub2e8\ub418\uba74 \uc989\uc2dc \ud574\uc57d\ud558\uc5ec \ube44\uc6a9 \uc0ad\uac10\uc744 \ud560 \uc218 \uc788\ub294 \uac83\uc774 SaaS \ubaa8\ub378\uc785\ub2c8\ub2e4. \ub54c\ubb38\uc5d0, \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uce21\uc5d0\uc11c\ub294 \uac00\ub2a5\ud55c \ud574\uc57d\uc744 \ub9c9\uace0 LTV\ub97c \uadf9\ub300\ud654\ub97c \ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7ec\ub824\uba74 \uc11c\ube44\uc2a4\ub97c \uc218\uc2dc\ub85c \ube0c\ub7ec\uc2dc\uc5c5\ud558\ub294 \ub178\ub825\uc740 \ubb3c\ub860\uc774\uace0, \uace0\uac1d\uc774 \uc790\uc0ac \uc11c\ube44\uc2a4\ub97c \ud655\uc2e4\ud788 \uc0ac\uc6a9\ud558\uac8c \ud558\uc5ec, \ud6a8\uacfc\ub97c \uccb4\uac10\ud560 \uc218 \uc788\uac8c \ud558\ub294 \uac83\uc774 \uc911\uc694\ud558\uae30 \ub54c\ubb38\uc5d0 \uc628\ubcf4\ub529\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n<h3>\uc11c\ube44\uc2a4\uc758 \uc9c0\uc18d\uc801\uc778 \uc774\uc6a9\uc744 \ub178\ub9ac\uae30<\/h3>\n<p>SaaS\uac00 \uc81c\uacf5\ud558\ub294 \uc11c\ube44\uc2a4\uc640 \uc571\uc758 \ub0b4\uc6a9\uc5d0 \ub530\ub77c \ub2e4\ub974\uc9c0\ub9cc, \ub2e4\uc591\ud55c \uae30\ub2a5\uc774 \uc81c\ub300\ub85c \ud65c\uc6a9\ub418\uae30\uae4c\uc9c0\ub294 \uc2dc\uac04\uc774 \uac78\ub9ac\uba70, \uae30\ub2a5\uc5d0 \ub300\ud55c \uc9c0\uc2dd\ub3c4 \ud544\uc694\ud569\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\uac00 \uae30\ub2a5\uc5d0 \ub300\ud55c \uc774\ud574\uac00 \ubd80\uc871\ud558\uba74 \ud55c\uc815\ub41c \uae30\ub2a5\ub9cc \uc0ac\uc6a9\ud558\uc5ec \ucda9\ubd84\ud788 \ud65c\uc6a9\ud560 \uc218 \uc5c6\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>\uc628\ubcf4\ub529\uc744 \ud1b5\ud574 \uae30\ucd08\uc801\uc778 \uc9c0\uc2dd\uc744 \uc775\ud78c \ud6c4, \uc774\uc6a9 \uc0c1\ud669\uc5d0 \ub530\ub77c \uac15\uc758\ub97c \ud1b5\ud574 \uace0\uac1d\uc758 \ube44\uc988\ub2c8\uc2a4\uc5d0 SaaS\ub97c \uc801\uadf9 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \u300c\uc774\ub7f0 \uc0ac\uc6a9 \ubc29\ubc95\uc774 \uac00\ub2a5\ud560\uae4c\u300d\uc640 \uac19\uc740 \uc0c8\ub85c\uc6b4 \ubc1c\uacac\uc774 \uc790\uc0ac \uc774\uc775\uc73c\ub85c \uc5f0\uacb0\ub418\uba70 \uace0\uac1d\uc740 \uc9c0\uc18d\ud574\uc11c \uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud558\uac8c \ub418\uc5b4 LTV\uc758 \ud5a5\uc0c1\uc744 \ub3c4\ubaa8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uc5c5 \uc140, \ud06c\ub85c\uc2a4 \uc140\uc5d0 \uc758\ud55c \uace0\uac1d \ub2e8\uac00 \ub192\uc774\uae30<\/h3>\n<p>\uc628\ubcf4\ub529\uacfc \uadf8 \ud6c4 \uac15\uc758\uc5d0 \ub530\ub77c \uace0\uac1d\uc774 \uc11c\ube44\uc2a4\ub97c \u300c\ucda9\ubd84\ud788 \ud65c\uc6a9\ud55c\ub2e4\u300d\ub77c\ub294 \ub808\ubca8\uc5d0 \ub3c4\ub2ec\ud55c\ub2e4\uba74 \uc5c5 \uc140\uacfc \ud06c\ub85c\uc2a4 \uc140\uc774 \ub4f1\uc7a5\ud569\ub2c8\ub2e4. \ub354\uc6b1 \ub2e4\uc591\ud55c \uae30\ub2a5\uc758 \ubaa8\ub378\uacfc \ub300\uaddc\ubaa8 \ud50c\ub79c\uc744 \uc81c\uc548\ud558\uc5ec \uace0\uac1d \ub2e8\uac00 \ud655\ub300\ub97c \uaf80\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc740 \uc81c\uacf5\ub41c \uc11c\ube44\uc2a4\uc5d0 \ucda9\ubd84\ud788 \ub9cc\uc871\ud558\uc5ec \uc2e0\ub8b0\ud558\uace0 \uc788\uae30 \ub54c\ubb38\uc5d0 \ud6a8\uacfc\ub97c \ub354 \ub192\uc774\uae30 \uc704\ud574 \ub2e8\uac00\ub97c \ud655\ub300\ud558\uace0 \uc2f6\uc5b4 \ud560 \uac83\uc785\ub2c8\ub2e4. \uc774\ub54c \uc5c5 \uc140\uacfc \ud06c\ub85c\uc2a4 \uc140\uc744 \uc9c4\ud589\ud55c\ub2e4\uba74 \uc790\uc0ac\uc640 \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \ud070 \uba54\ub9ac\ud2b8\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<h2 id=\"success\">\uc628\ubcf4\ub529\uc744 \uc131\uacf5\uc2dc\ud0a4\uae30 \uc704\ud574\uc11c\ub294?<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/hub-saas-03.png?strip=all&#038;quality=95\" alt=\"\uc628\ubcf4\ub529\uc744 \uc131\uacf5\uc2dc\ud0a4\uae30 \uc704\ud574\uc11c\ub294?\" \/><\/p>\n<p>\uc628\ubcf4\ub529\uc758 \ud6a8\uacfc\uc640 \uadf8 \uc911\uc694\uc131\uc744 \uc778\uc2dd\ud558\uace0 \uc788\uc9c0\ub9cc \uc2e4\ucc9c\ud558\uae30 \uc5b4\ub824\uc6b4 \uac83\uc740 \uc885\uc885 \uc788\ub294 \uc77c\uc785\ub2c8\ub2e4. \uadf8 \uc6d0\uc778\uc740 \ub2e4\uc591\ud558\uc9c0\ub9cc, \uc628\ubcf4\ub529\uc744 \ud558\ub098\uc758 \uc804\ub7b5\uc73c\ub85c \uc0dd\uac01\ud558\uace0 \uc774\ub860\uc801\uc73c\ub85c \uad6c\ucd95\ud574\uac00\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc2e0\uaddc \ucc44\uc6a9\uc758 \uc2e0\uc785 \uad50\uc721\uc740 \uae30\uc5c5 \ub098\ub984\ub300\ub85c \uc313\uc544\uc628 \uc5f0\uc218 \ud504\ub85c\uadf8\ub7a8\uc744 \uc2dc\ud589\ud558\uace0 \uc788\ub294 \uac83\ucc98\ub7fc \uace0\uac1d\uc744 \uc704\ud55c \uc628\ubcf4\ub529\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\ub85c \uc790\uc138\ud788 \uad6c\ucd95\ud574 \ub098\uac00\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<h3>\uc6b0\uc218\ud55c \uccb4\ud5d8\uc744 \uc81c\uacf5\ud558\uae30<\/h3>\n<p>\uc55e\uc11c \uc5b8\uae09\ud588\ub4ef\uc774, \ucc98\uc74c \uc11c\ube44\uc2a4\uc640 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc0ac\uc6a9\ud588\uc744 \ub54c\uc758 \uacbd\ud5d8\uc774 \uc778\uc0c1\uc744 \ud06c\uac8c \uc88c\uc6b0\ud569\ub2c8\ub2e4. \ub54c\ubb38\uc5d0, \uc628\ubcf4\ub529\uc744 \uc131\uacf5\uc2dc\ud0a4\uae30 \uc704\ud574\uc11c\ub294 \uc2dc\uc791 \ub2e8\uacc4\uc5d0\uc11c \ub3c5\ud2b9\ud558\uace0 \uba4b\uc9c4 \uccb4\ud5d8\uc744 \uace0\uac1d\uc5d0\uac8c \uc120\uc0ac\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uba74, \uc9c0\uae08\uae4c\uc9c0 \uc624\ub79c \uc2dc\uac04\uc774 \uac78\ub9ac\uace0 \uc190\uc774 \ub9ce\uc774 \uac00\ub294 \uc791\uc5c5\uc774 \uc21c\uc2dd\uac04\uc5d0 \ud574\uacb0\ub418\uace0, \ub204\uad6c\ub098 \uc815\ubc00\ud55c \ubd84\uc11d\uc774 \uac00\ub2a5\ud558\ub2e4\ub294 \uac83\uc744 \ub300\ub2e8\ud558\ub2e4\uace0 \ub290\ub084 \uc218 \uc788\uac8c \ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc628\ubcf4\ub529\uc740 \uc9e7\uc740 \uc2dc\uac04 \ub0b4\uc5d0 \uc774\ub7ec\ud55c \uacbd\ud5d8\uc744 \uac16\ub3c4\ub85d \ud558\ub294 \uac83\uc774 \ud6a8\uacfc\uc801\uc785\ub2c8\ub2e4. \uadf8 \uacbd\ud5d8\uc774 \u300c\uc774 \uc11c\ube44\uc2a4\ub294 \ub300\ub2e8\ud574, \ud3b8\ub9ac\ud574\u300d \ub77c\uace0 \uc778\uc2dd\ub418\uac8c \ud558\uc5ec \uc77c\uc0c1 \uc5c5\ubb34\uc5d0 \ud65c\uc6a9\ud558\ub294 \uac83\uc744 \uace0\uac1d\uc774 \uc0c1\uc0c1\ud558\uac8c \ud558\uace0, \u300c\uc774 \ud234\uc744 \uc0ac\uc6a9\ud558\uace0 \uc2f6\uc5b4\u300d\ub77c\ub294 \uc0dd\uac01\uc744 \ub04c\uc5b4\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uc11c\ube44\uc2a4\uc758 \uc6b0\uc218\ud568\uc744 \uc774\ud574\uc2dc\ud0a4\uae30<\/h3>\n<p>\uc6b0\uc218\ud55c \uccb4\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc774 \uc784\ud329\ud2b8\ub294 \uc788\uc73c\ub098, \ub098\uc544\uac00 \uc11c\ube44\uc2a4\uc640 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc758 \uae30\ub2a5\uc131\uacfc \uc6b0\uc218\uc131\uc744 \uc774\ub860\uc801\uc73c\ub85c \uc774\ud574\uc2dc\ud0a4\ub294 \uac83\ub3c4 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\ub9cc \ub2e8\uc21c\ud788 \uae30\ub2a5 \uc18c\uac1c \ubc0f \uc124\uba85\uc774 \ub418\uc9c0 \uc54a\ub3c4\ub85d \uc8fc\uc758\ud574\uc57c \ud569\ub2c8\ub2e4. \uc911\uc694\ud55c \uac83\uc740 \uae30\ub2a5\uacfc \ud2b9\uc9d5\uc5d0 \ub530\ub77c \uace0\uac1d\uc774 \uc5b4\ub5a4 \ud6a8\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\ub290\ub0d0\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\ud2b9\ud788, \uace0\uac1d\uc774 \uc5b4\ub290 \uc815\ub3c4 \uaddc\ubaa8\ub97c \uac00\uc9c4 \uc870\uc9c1\uacfc \uae30\uc5c5\uc778 \uacbd\uc6b0, SaaS \uc11c\ube44\uc2a4\uc758 \ud3c9\uac00\uc5d0 \uad00\ud574 \ub9e4\ub2c8\uc800 \uc774\uc0c1\uc758 \uc9c1\uae09\uc774 \uad00\ub828\ub429\ub2c8\ub2e4. \ub3c4\uc785\uc744 \uacb0\uc815\ud558\ub294 \uac83\ub3c4 \ud574\uc57d\uc744 \ud310\ub2e8\ud558\ub294 \uac83\ub3c4 \ubaa8\ub450 \uadf8 \uc9c1\uae09 \uc774\uc0c1\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub54c\ubb38\uc5d0, \uc628\ubcf4\ub529\uc5d0 \uc788\uc5b4\uc11c\ub3c4 \uadf8\ub4e4\uc744 \uc774\ud574\uc2dc\ud0ac \uc218 \uc788\ub294 \ud61c\ud0dd\uc744 \uc81c\uc2dc\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<h3>\uace0\uac1d\uc5d0\uac8c \uc801\ud569\ud55c \uc5b4\ud504\ub85c\uce58 \ud558\uae30<\/h3>\n<p>\uc790\uc0ac \uc11c\ube44\uc2a4\ub97c \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud558\uace0 \uc9c0\uc18d\uc2dc\ud0a4\uae30 \uc704\ud574\uc11c\ub294 \uc628\ubcf4\ub529\uc740 \ub9e4\uc6b0 \uc720\ud6a8\ud558\uace0 \uc911\uc694\ud569\ub2c8\ub2e4. \ub610\ud55c, \uc628\ubcf4\ub529\uc740 \uace0\uac1d\uc758 \ud559\uc2b5 \uc5f4\uc758\uc640 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc9c0\uc2dd \ub808\ubca8, \uc775\uc219\ud55c \uc815\ub3c4\uc5d0 \ub9de\ucdb0 \ub2e8\uacc4\uc801\uc73c\ub85c \uc9c4\ud589\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub807\ub2e4\uace0 \ud558\ub354\ub77c\ub3c4 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uce21\uc5d0\uc11c \ubcf4\uba74 \uc628\ubcf4\ub529\uc5d0 \uacfc\ub3c4\ud55c \ub9ac\uc18c\uc2a4\ub97c \uc4f8 \uc218\ub294 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7ec\ubbc0\ub85c \uc790\uc0ac\uc758 \ud06c\uace0 \uc791\uc740 \uc218\uc775\uc5d0 \ub530\ub77c \u300c\ud558\uc774 \ud130\uce58\u300d \u300c\ud14c\ud06c \ud130\uce58\u300d \u300c\ub85c\uc6b0 \ud130\uce58\u300d\uc640 \uac19\uc774 \ub2e8\uacc4\uc801\uc778 \uc5b4\ud504\ub85c\uce58\ub97c \ud558\ub294 \uac83\uc774 \uc77c\ubc18\uc801\uc785\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\ud558\uc774 \ud130\uce58 \uc5b4\ud504\ub85c\uce58<\/li>\n<\/ul>\n<p>\ud558\uc774 \ud130\uce58\uc758 \uc5b4\ud504\ub85c\uce58\ub294 \ud070 \uc774\uc775\uc744 \ub0bc \uc218 \uc788\ub2e4\uace0 \ud310\ub2e8\ub418\ub294 \uace0\uac1d\uc5d0\uac8c \uc81c\uc548\ud558\ub294 \uc2a4\ud0c0\uc77c\uc785\ub2c8\ub2e4. \uc601\uc5c5 \ub610\ub294 \uace0\uac1d \uc131\uacf5\uc774 \uc804\uc784\ub2f4\ub2f9\uc774 \ub418\uace0, \ud544\uc694\ud55c \ube44\uc6a9\uc744 \ubd84\ubc30\ud558\uc5ec \uc11c\ud3ec\ud2b8\ud569\ub2c8\ub2e4. \uc815\uae30\uc801\uc778 \ubc29\ubb38\uacfc \ud314\ub85c\uc5c5\uc744 \ud1b5\ud574 \ud604\uc7a5\uc5d0\uc11c \ub3c4\uc785 \uc9c0\uc6d0\uacfc \ud604\uc7a5 \uc2a4\ud0dc\ud504\uc5d0\uac8c \ucf00\uc774\uc2a4 \uc2a4\ud130\ub514\ub97c \ud574\uc8fc\ub294 \ub4f1 \ubc00\uc811\ud55c \ucf00\uc5b4\ub97c \uc9c4\ud589\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\ud14c\ud06c \ud130\uce58 \uc5b4\ud504\ub85c\uce58<\/li>\n<\/ul>\n<p>\ud14c\ud06c \ud130\uce58 \uc5b4\ud504\ub85c\uce58\ub294 \uc77c\ubc18 \uc0ac\uc6a9\uc790\ub97c \uc704\ud55c \ud314\ub85c\uc5c5\uc5d0\uc11c \uc774\uc6a9\ud558\ub294 \uc2a4\ud0c0\uc77c\ub85c \ud55c \ubc88\uc5d0 \ub9ce\uc740 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc81c\uc548\ud560 \uc218 \uc788\ub2e4\ub294 \uba54\ub9ac\ud2b8\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc790\uc0ac \uc0ac\uc774\ud2b8 \ub0b4\uc5d0 \uc11c\ube44\uc2a4 \ud398\uc774\uc9c0\ub97c \ub9cc\ub4e4\uc5b4 \ud29c\ud1a0\ub9ac\uc5bc\uacfc \ub808\ud37c\ub7f0\uc2a4, \uc774\uc6a9 \ubc29\ubc95\uc744 \uc124\uba85\ud558\ub294 \ub3d9\uc601\uc0c1 \ub4f1\uc744 \uc81c\uacf5\ud558\uc5ec \uc0ac\uc6a9\uc790\ub97c \ud314\ub85c\uc5c5\ud569\ub2c8\ub2e4. \ub610\ud55c, \uc815\uae30\uc801\uc778 \uc6e8\ube44\ub098 \uac1c\ucd5c\uc640 \uac19\uc740 \ud65c\ub3d9\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\ub85c\uc6b0 \ud130\uce58 \uc5b4\ud504\ub85c\uce58<\/li>\n<\/ul>\n<p>\ub85c\uc6b0 \ud130\uce58\ub294 \ud558\uc774 \ud130\uce58\uc640 \ud14c\ud06c \ud130\uce58\uc758 \uc911\uac04 \uc2a4\ud0c0\uc77c\uc774\ub77c\uace0 \uc0dd\uac01\ud558\uc2dc\uba74 \ub429\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc73c\ub85c \ud14c\ud06c \ud130\uce58\uc5d0\uc11c \ud314\ub85c\uc5c5\uc744 \ud558\uace0, \ucda9\ubd84\ud558\uc9c0 \uc54a\ub2e4\uace0 \ud310\ub2e8\ub418\ub294 \uacbd\uc6b0\uc5d0\ub294 \ub2f4\ub2f9\uc790\uac00 \ubc29\ubb38\ud558\ub294 \ub4f1 \uac1c\ubcc4 \ub300\uc751\uc744 \ud558\uc5ec \ubb38\uc81c\ub97c \ud574\uacb0\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc774 \ud130\uce58\ub9cc\ud07c\uc758 \ub9ac\uc18c\uc2a4\uac00 \ud544\uc694\ud558\uc9c0 \uc54a\uace0 \u300c\ub9cc\uc77c\uc758 \uc0ac\ud0dc\uc5d0 \ub300\ube44\ud560 \uc218 \uc788\ub2e4\u300d\uc640 \uac19\uc740 \uc548\ub3c4\uac10\uc744 \uace0\uac1d\uc5d0\uac8c \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uc628\ubcf4\ub529 \uadf8 \uc790\uccb4\ub85c \ud6a8\uc728\ud654 \ub3c4\ubaa8\ud558\uae30<\/h3>\n<p>\uc628\ubcf4\ub529\uc740 \ub192\uc740 \ud004\ub9ac\ud2f0\uc758 \ud314\ub85c\uc5c5\uc744 \ub9ce\uc740 \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \ub54c\ubb38\uc5d0, \uc628\ubcf4\ub529\uc758 \ud6a8\uc728\ud654, \uc2dc\uc2a4\ud15c\ud654\ub3c4 \uc5fc\ub450\uc5d0 \ub450\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc6b0\uc120\uc740 \ud14c\ud06c \ud130\uce58\uc758 \ub0b4\uc6a9\uc744 \ub192\uc774\uace0, \uc801\uc740 \ub9ac\uc18c\uc2a4\ub85c\ub3c4 \ud6a8\uacfc\uc801\uc778 \ud314\ub85c\uc5c5\uc744 \ud560 \uc218 \uc788\ub294\uac00\ub97c \uac80\ud1a0\ud574\uc57c \ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0, \ucd95\uc801\ud55c \ub178\ud558\uc6b0\ub97c \ud328\ud0a4\uc9c0\ub85c \ub9e4\ub274\uc5bc\ud654 \ud574\ub454\ub2e4\uba74 \ub354\uc6b1 \ub192\uc740 \ud004\ub9ac\ud2f0\ub85c \ud6a8\uc728\uc801\uc778 \uc628\ubcf4\ub529\uc744 \ud655\ub9bd\ud560 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<h2 id=\"profit\">\uc790\uc0ac\uc640 \uace0\uac1d \uc30d\ubc29\ud5a5\uc758 \uc774\uc775\uc5d0 \ucda9\uc2e4\ud55c \uc628\ubcf4\ub529\uc744 \uc2e4\ud589\ud558\uc790<\/h2>\n<p>SaaS \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc788\uc5b4 \ub3c4\uc785 \uc2dc\uc791 \ub2e8\uacc4\uc5d0\uc11c\uc758 \uc628\ubcf4\ub529\uc740 \uadf8 \ud6c4\uc758 \uc9c0\uc18d\uc801\uc778 \uc774\uc6a9\uc744 \uc88c\uc6b0\ud558\ub294 \ud070 \uc694\uc18c\uc774\uba70 \uace0\uac1d \uc131\uacf5\uc5d0\uc11c\ub3c4 \uc911\uc694\ud55c \ubbf8\uc158\uc785\ub2c8\ub2e4.<\/p>\n<p>\ubaa8\ucc98\ub7fc \uc7a1\uc740 \uace0\uac1d\uc744 \ub193\uce58\uc9c0 \uc54a\ub3c4\ub85d \uc720\ub150\ud558\uc5ec \uc628\ubcf4\ub529 \ud50c\ub79c\uc744 \uad6c\ucd95\ud574\ub450\uc2ed\uc2dc\uc624.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc5b4\ud50c\ub9ac\ucf00\uc774\uc158\uc774\ub098 \ud234\uc744 \uc81c\uacf5\ud558\ub294 \uc6d4\uc815\uc561 \uacfc\uae08 \ubaa8\ub378\uc778 SaaS \ube44\uc988\ub2c8\uc2a4\ub294 \uc2e0\uaddc \uace0\uac1d\uc744 \ucda9\uc131 \uace0\uac1d\uc73c\ub85c \uc721\uc131\ud568\uc73c\ub85c\uc368 \uc548\uc815\uc801\uc778 \uc218\uc775 \uc62c\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub807\uac8c \ud558\uae30 \uc704\ud574\uc11c\ub294 \uc6b0\uc218\ud55c \uc81c\ud488\uc740 \ubb3c\ub860 \uc9c0\uc18d\uc801\uc778 \uc774\uc6a9\uc744 \uc704\ud55c \ud65c\ub3d9, \uc989 \uc628\ubcf4\ub529\uc774 \ud070 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.&hellip;<\/p>\n","protected":false},"author":1,"featured_media":794,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[109],"coauthors":[8],"class_list":["post-797","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-crm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\uace0\uac1d \uc131\uacf5\uc744 \uc704\ud55c SaaS \ube44\uc988\ub2c8\uc2a4 \uc628\ubcf4\ub529- \uc138\uc77c\uc988\ud3ec\uc2a4- Salesforce<\/title>\n<meta name=\"description\" content=\"\uace0\uac1d \uc5ec\uc815\uc758 \uccab \ub2e8\ucd94, \uace0\uac1d \uc628\ubcf4\ub529(Onboarding)\uc774\ub780 \ubb34\uc5c7\uc77c\uae4c\uc694? \uc2e0\uaddc \uace0\uac1d\uc774 \uc81c\ud488\uc758 \uac00\uce58\ub97c \ube60\ub974\uac8c \uacbd\ud5d8\ud558\uac8c \ud558\uace0, \uc7a5\uae30\uc801\uc778 \ucda9\uc131 \uace0\uac1d\uc73c\ub85c \uc804\ud658\uc2dc\ud0a4\ub294 \uc628\ubcf4\ub529 \ud504\ub85c\uc138\uc2a4\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4. \uc774\ud0c8\ub960\uc744 \ub0ae\ucd94\uace0 \uace0\uac1d \uc131\uacf5\uc744 \uc55e\ub2f9\uae30\ub294 \uc2e4\uc804 \uac00\uc774\ub4dc\ub97c \ud655\uc778\ud558\uc138\uc694.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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