{"id":800,"date":"2021-06-04T20:30:00","date_gmt":"2025-11-12T20:30:45","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=800"},"modified":"2025-12-26T20:02:42","modified_gmt":"2025-12-26T11:02:42","slug":"what-does-salesforce-do","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/what-does-salesforce-do\/","title":{"rendered":"\uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \ubb34\uc2a8 \uc77c\uc744 \ud558\ub098\uc694?"},"content":{"rendered":"<p>\ub9ce\uc740 \ubd84\ub4e4\uc774 &#8216;\uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \ubb34\uc2a8 \uc77c\uc744 \ud558\ub098\uc694?&#8217;\ub77c\uace0 \ubb3b\uc2b5\ub2c8\ub2e4. \uc774\ubc88 \ud3ec\uc2a4\ud2b8\uc5d0\uc11c\ub294 \uc6b0\ub9ac \ud68c\uc0ac\uc640 \uc81c\ud488\uc5d0 \ub300\ud55c \uae30\ubcf8\uc801\uc778 \uc9c8\ubb38\uc5d0 \ub2f5\ud574\ub4dc\ub9ac\ub3c4\ub85d \ud558\uaca0\uc2b5\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0 \ub300\ud574 \uc54c\uc544\ubcfc\uae4c\uc694?<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/what-does-salesforce-do-header-v2.jpg?strip=all&#038;quality=95\" alt=\"\uc138\uc77c\uc988\ud3ec\uc2a4 \ud558\ub294 \uc77c \" \/><\/p>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uad6c\ub984 \ubaa8\uc591 \ub85c\uace0\ub098 \uadc0\uc5ec\uc6b4 \ud68c\uc0ac \uce90\ub9ad\ud130\ub294 \uc775\uc219\ud560 \uc218 \uc788\uc9c0\ub9cc \uc5ec\uc804\ud788 <a href=\"https:\/\/www.salesforce.com\/kr\/products\/what-is-salesforce\/\" target=\"_blank\" rel=\"noopener\">\uc138\uc77c\uc988\ud3ec\uc2a4<\/a>\uac00 \ubb34\uc2a8 \uc77c\uc744 \ud558\ub294\uc9c0 \uad81\uae08\ud574\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uac04\ub2e8\ud788 \ub9d0\ud558\uc790\uba74 \uc6b0\ub9ac\ub294 \uae30\uc5c5\uacfc \uace0\uac1d\uc744 \uc774\uc5b4\uc90d\ub2c8\ub2e4.<\/p>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uae30\uc5c5 \ub0b4 \ubd80\uc11c \uac04 \uae30\uc220 \uc0ac\uc77c\ub85c\ub97c \ud574\uc18c\ud568\uc73c\ub85c\uc368 \ub9c8\ucf00\ud305, \uc138\uc77c\uc988, \ucee4\uba38\uc2a4, \uc11c\ube44\uc2a4 \ubc0f IT \uc9c1\uc6d0\ub4e4\uc774 \uc5b4\ub514\uc5d0 \uc788\ub4e0\uc9c0 \uac04\uc5d0 \ub2e8\uc77c \uace0\uac1d \ubdf0\ub97c \uacf5\uc720\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ub2e8\uc77c <a href=\"https:\/\/www.salesforce.com\/kr\/hub\/crm\/what-is-crm\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \ud50c\ub7ab\ud3fc<\/a>\uc5d0\uc11c \uace0\uac1d\uc5d0 \ub300\ud55c \uc2ec\ub3c4 \uc788\ub294 \uc774\ud574\ub3c4\ub97c \uac16\ucd9c \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. \uace0\uac1d\uc5d0 \ub300\ud55c 360\ub3c4 \ubdf0\ub97c \uc81c\uacf5\ud558\uae30 \ub54c\ubb38\uc5d0 \uc6b0\ub9ac\ub294 \uc774 \ud50c\ub7ab\ud3fc\uc744 Salesforce Customer 360\uc774\ub77c \ubd80\ub985\ub2c8\ub2e4.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/uploads\/sites\/31\/2025\/11\/Customer20360_KR_\uc0ac\uc774\uc98820\uc870\uc815.png?strip=all&#038;quality=95\" alt=\"\uc138\uc77c\uc988\ud3ec\uc2a4 CRM\" \/><\/p>\n<p>\uc774 \ud50c\ub7ab\ud3fc\uc774 \uc5ec\ub7ec\ubd84\uc758 \ud300\uc744 \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud55c\ub2e4\ub294 \uac83\uc77c\uae4c\uc694? \uac01 \uace0\uac1d\uc5d0 \ub300\ud55c \ud1b5\ud569\uc801\uc778 \ubdf0\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uc5ec\ub7ec\ubd84\uc774 \uace0\uac1d \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uace0, \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc5d0\uc11c\uc758 \uc911\ubcf5\uc744 \uc81c\uac70\ud558\uace0, \uace0\uac1d\uacfc\uc758 \uc18c\ud1b5\uc744 \ub9de\ucda4\ud654\ud574 \uace0\uac1d \uad00\uacc4\ub97c \uc131\uc7a5\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc6b0\ub9ac \ub3c4\uad6c\ub294 \uc644\uc804\ud788 \ub514\uc9c0\ud138 \uae30\ubc18\uc774\uae30 \ub54c\ubb38\uc5d0 \uc5b4\ub514\uc5d0\uc11c\ub3c4 \uace0\uac1d \ub2c8\uc988\uc5d0 \ube60\ub974\uac8c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uadf8\ub807\uad70\uc694. \ud558\uc9c0\ub9cc \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc815\ud655\ud788 \uc5b4\ub514\uc5d0 \uc0ac\uc6a9\ub418\ub098\uc694?<\/h3>\n<p>\uc5ec\ub7ec\ubd84\ub4e4\uc740 \uc544\ub9c8 \uba38\ub9ac\ub85c\ub294 \ubaa8\ub450 \uc774\ud574\ud558\uc9c0\ub9cc \ub0b4 \ube44\uc988\ub2c8\uc2a4\uc5d0 <i>\uc815\ud655\ud788 \ubb34\uc5c7\uc744 \uc758\ubbf8\ud558\ub294\uc9c0<\/i> \uad81\uae08\ud558\uc2e4 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.salesforce.com\/kr\/products\/\" target=\"_blank\" rel=\"noopener\">Customer 360<\/a>\uc740 \uc5ec\ub7ec\ubd84\uc758 \uae30\uc5c5 \ub0b4 \ubaa8\ub4e0 \ubd80\uc11c\uc5d0 \ub354\uc6b1 \uac15\ub825\ud558\uace0 \uc9c4\uc2e4\ub41c \uace0\uac1d \uad00\uacc4\ub97c \uc218\ub9bd\ud560 \uc218 \uc788\ub294 \ud234\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.salesforce.com\/kr\/products\/marketing-cloud\/overview\/?d=cta-body-promo-99\" target=\"_blank\" rel=\"noopener\">\ub9c8\ucf00\ud305<\/a>: \uc801\uc808\ud55c \ucc44\ub110\uc5d0\uc11c \uc801\uc808\ud55c \uc2dc\uae30\uc5d0 \uc801\uc808\ud55c \uc0ac\ub78c\uc5d0\uac8c \ubcf4\ub0bc \ub9c8\ucf00\ud305 \uba54\uc2dc\uc9c0\ub97c \ub9cc\ub4e4\uc5b4 \ub9ac\ub4dc \uc0dd\uc131\uacfc \uace0\uac1d \ud68d\ub4dd \ubc0f \uc5c5\uc140\ub9c1 \uae30\ud68c\ub97c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.salesforce.com\/kr\/products\/sales-cloud\/overview\/?d=cta-body-promo-100\" target=\"_blank\" rel=\"noopener\">\uc601\uc5c5<\/a>: \uc815\ud655\ud558\uace0 \ubc18\ubcf5 \uac00\ub2a5\ud55c \uc138\uc77c\uc988 \ud504\ub85c\uc138\uc2a4\ub97c \uac1c\ubc1c \ubc0f \uc2e4\ud589\ud568\uc73c\ub85c\uc368 \ub370\uc774\ud130 \uc785\ub825\uc5d0 \uc18c\uc694\ub418\ub294 \uc2dc\uac04\uc740 \uc904\uc774\uace0 \uace0\uac1d\uacfc \uc5f0\uacb0\ub418\ub294 \uc2dc\uac04\uc740 \ub298\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.salesforce.com\/kr\/products\/commerce-cloud\/overview-new\/?d=cta-body-promo-101\" target=\"_blank\" rel=\"noopener\">\ucee4\uba38\uc2a4<\/a>: \uc2ec\ud50c\ud558\uace0 \ub9e4\ub044\ub7ec\uc6b4 \ucee4\uba38\uc2a4 \uacbd\ud5d8\uc744 \uad6c\ucd95\ud574 \ub9e4\ucd9c\uc744 \ub298\ub9ac\uace0, \uace0\uac1d\uc744 \ucc38\uc5ec\uc2dc\ud0a4\uace0, \ube44\uc988\ub2c8\uc2a4 \uc804\uccb4\uc5d0 \ucee4\uba38\uc2a4\ub97c \uc5f0\uacb0\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.salesforce.com\/kr\/products\/service-cloud\/overview\/?d=cta-body-promo-102\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4<\/a>: \uace0\uac1d\uc13c\ud130\ubd80\ud130 \ud604\uc7a5\uae4c\uc9c0, \uadf8\ub9ac\uace0 \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654\ubd80\ud130 \uc778\uacf5\uc9c0\ub2a5(AI)\uc73c\ub85c \uad6c\ub3d9\ub418\ub294 \ucc57\ubd07\uae4c\uc9c0 \uace0\uac1d\uacfc\uc758 \ubaa8\ub4e0 \uc0c1\ud638 \uc18c\ud1b5\uc5d0\uc11c \uc77c\uad00\ub418\uace0 \ub9de\ucda4\ud654\ub41c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.salesforce.com\/kr\/products\/platform\/overview\/\" target=\"_blank\" rel=\"noopener\">IT<\/a>: \uc784\uc9c1\uc6d0, \ud30c\ud2b8\ub108 \ubc0f \uace0\uac1d \ub2c8\uc988\ub97c \ucda9\uc871\ud560 \uc218 \uc788\ub294 \ud604\ub300\uc801 \uc571\uc744 \uad6c\ucd95\ud558\uace0, \uc8fc\uc694 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud574 \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\ud558\uace0, IT \uc194\ub8e8\uc158\uc73c\ub85c \uaddc\ubaa8\uc640 \ud22c\uba85\uc131, \ubcf4\uc548\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\ubaa8\ub4e0 \uae30\uc5c5\uc5d0 \uaf2d \ub9de\ub294 \ub514\uc9c0\ud138 \ud601\uc2e0 \uc804\ub7b5\uc740 \uc5c6\uc2b5\ub2c8\ub2e4. \uadf8\ub807\uae30 \ub54c\ubb38\uc5d0 Customer 360\uc740 <a href=\"https:\/\/www.salesforce.com\/kr\/products\/einstein-analytics\/overview\/\" target=\"_blank\" rel=\"noopener\">AI \ubc0f \uc560\ub110\ub9ac\ud2f1\uc2a4<\/a>, <a href=\"https:\/\/www.salesforce.com\/kr\/products\/integration\/overview\/\" target=\"_blank\" rel=\"noopener\">\ud1b5\ud569<\/a>, <a href=\"https:\/\/www.salesforce.com\/kr\/products\/mytrailhead\/overview\/\" target=\"_blank\" rel=\"noopener\">\ud2b8\ub808\uc774\ub2dd<\/a>\uae4c\uc9c0 <a href=\"https:\/\/www.salesforce.com\/solutions\/industries?d=7010M000001yv8PQAQ\" target=\"_blank\" rel=\"noopener\">\uc5ec\ub7ec\ubd84\uc758 \ub2c8\uc988<\/a>\uc5d0 \ub530\ub77c \uae30\ub2a5\uc744 \ub9de\ucda4\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uae30\uc220\ubfd0\ub9cc\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 \uc804\ubb38\uac00, <a href=\"https:\/\/appexchange.salesforce.com\/\" target=\"_blank\" rel=\"noopener\">\uc571 \ud30c\ud2b8\ub108<\/a> \ubc0f \uc11c\ube44\uc2a4 \uad00\ub828 \uae00\ub85c\ubc8c \uc0dd\ud0dc\uacc4\ub3c4 365\uc77c 24\uc2dc\uac04 \ud65c\uc6a9\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uc88b\ub124\uc694. \uadf8\ub807\ub2e4\uba74 \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uc5b4\ub5bb\uac8c \uc791\ub3d9\ud558\ub098\uc694?<\/h3>\n<p>\uc6b0\ub9ac\ub294 \uc5ec\ub7ec\ubd84\uaed8\uc11c \uace0\uac1d\uc774 \ub9cc\uc871\ud558\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.salesforce.com\/customer-success-stories\/elf-cosmetics\/\" target=\"_blank\" rel=\"noopener\">\uc5d8\ud504 \ucf54\uc2a4\uba54\ud2f1\uc2a4(e.l.f. Cosmetics)<\/a>\uac00 \uc138\uc77c\uc988\ud3ec\uc2a4\ub97c \ud1b5\ud574 \uc5b4\ub5bb\uac8c \ube44\uc988\ub2c8\uc2a4 \ud601\uc2e0\uc744 \uc774\ub8e8\uc5b4\ub0c8\ub294\uc9c0 \uc2e4\uc81c \uc608\uc2dc\ub97c \ub4e4\uc5b4\ubcf4\ub3c4\ub85d \ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc5d8\ud504 \ucf54\uc2a4\uba54\ud2f1\uc2a4\ub294 \ub514\uc9c0\ud138 \ud37c\uc2a4\ud2b8 \uc138\uacc4\uc5d0\uc11c \uc131\uacf5\ud558\uae30 \uc704\ud574 \uc804\uccb4 \ucc44\ub110\uc5d0 \uac78\uce5c \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810\uc744 \uad00\ub828\uc131 \uc788\uace0 \uc77c\uad00\ub418\uac8c \uc720\uc9c0\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4. \uc5d8\ud504 \ucf54\uc2a4\uba54\ud2f1\uc2a4\ub294 <a href=\"https:\/\/www.salesforce.com\/kr\/products\/marketing-cloud\/overview\/\" target=\"_blank\" rel=\"noopener\">Marketing Cloud<\/a>, <a href=\"https:\/\/www.salesforce.com\/kr\/products\/commerce-cloud\/overview-new\/?d=cta-body-promo-101\" target=\"_blank\" rel=\"noopener\">Commerce Cloud<\/a> \uadf8\ub9ac\uace0 <a href=\"https:\/\/www.salesforce.com\/kr\/products\/service-cloud\/overview\/\" target=\"_blank\" rel=\"noopener\">Service Cloud<\/a>\ub97c \ud63c\ud569 \uc2e4\ud589\ud574 \ube44\uc988\ub2c8\uc2a4\uc758 \uc8fc\uc694 \uae30\ub2a5\uc744 \uc644\uc804\ud788 \ud601\uc2e0\ud568\uc73c\ub85c\uc368 \uace0\uac1d\ub4e4\uc5d0\uac8c \ucd5c\uace0\uc758 \ub9c8\ucf00\ud305, \uc1fc\ud551 \ubc0f \uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc120\uc0ac\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc774 \uc138 \uac00\uc9c0 \uc194\ub8e8\uc158\uc5d0\uc11c\uc758 \ub370\uc774\ud130 \uc2dc\ub108\uc9c0\ub97c \ud1b5\ud574 \uacbd\uc601\uc9c4\ub4e4\uc740 \uad6c\ub9e4 \uc804\uacfc \ud6c4 \uace0\uac1d\ub4e4\uc5d0 \ub300\ud55c \uc804\uccb4\uc801\uc778 \uc2dc\uc57c\ub97c \uac00\uc9c8 \uc218 \uc788\uac8c \ub418\uc5c8\uace0, \uc774\uc5d0 \ub530\ub77c \uace0\uac1d\uc758 \ucf54\uc2a4\uba54\ud2f1 \ub2c8\uc988\uc5d0 \uc2e4\uc2dc\uac04\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc5d8\ud504 \ucf54\uc2a4\uba54\ud2f1\uc2a4\ub294 Customer 360\uc744 \ud65c\uc6a9\ud574 \uc5c4\uccad\ub09c \uc131\uacfc\ub97c \uac70\ub450\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li><b>\uc218\uc775\uc131\uc774 \uc788\ub294 e\ucee4\uba38\uc2a4<\/b> \u2014 \uc5c5\uacc4 \ucd5c\ucd08\uc778 \uc5d8\ud504 \ucf54\uc2a4\uba54\ud2f1\uc2a4\uc758 e\ucee4\uba38\uc2a4 \uc6f9\uc0ac\uc774\ud2b8\ub294 \ubb34\ub824 55~65%\uc5d0 \ub2ec\ud558\ub294 \ubcf4\uc720\uc728\uc744 \uc790\ub791\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li><b>\uac00\uc2dc\uc801\uc778 \ud6a8\uc728\uc131 <\/b>\u2014\uc5d8\ud504 \ucf54\uc2a4\uba54\ud2f1\uc2a4\ub294 \ud6a8\uc728\uc131 \uc99d\uc9c4\uc744 \ud1b5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \ubb38\uc81c \ud574\uacb0\uc5d0\uc11c \ub354\uc6b1 \ubbf8\ub798 \uc9c0\ud5a5\uc801\uc778 \uace0\uac1d \ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8\uc73c\ub85c \uc9c1\uc6d0\ub4e4\uc744 \uc7ac\ubc30\uce58\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4<b>.<\/b><\/li>\n<\/ul>\n<blockquote><p><!-- Single-lined to avoid appearing of unneccesary spaces --><\/p>\n<p>\u201c\uc6b0\ub9ac\uac00 \ud558\ub294 \ubaa8\ub4e0 \uc77c\uc758 \uc911\uc2ec\uc5d0\ub294 \uace0\uac1d\uc774 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n<footer>\uc5d1\ud0c0 \ucd08\ud504\ub77c(EKTA CHOPRA), \uc5d8\ud504 \ucf54\uc2a4\uba54\ud2f1\uc2a4 \ub514\uc9c0\ud138 \ubd80\uc0ac\uc7a5(VICE PRESIDENT OF DIGITAL, E.L.F. COSMETICS)<\/footer>\n<\/blockquote>\n<p><a href=\"https:\/\/www.salesforce.com\/customer-success-stories\/elf-cosmetics\/\" target=\"_blank\" rel=\"noopener\">\uc138\uc77c\uc988\ud3ec\uc2a4\uc640 \uc5d8\ud504 \ucf54\uc2a4\uba54\ud2f1\uc2a4\uc758 \uc544\ub984\ub2e4\uc6b4 \ud30c\ud2b8\ub108\uc2ed\uc5d0 \ub300\ud55c \uc804\uccb4 \uc774\uc57c\uae30 \uc77d\uae30(\uc601\ubb38)<\/a><\/p>\n<h3>\uc65c \uace0\uac1d\uc5d0 \uc9d1\ucc29\ud560\uae4c\uc694?<\/h3>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \uace0\uac1d\uc744 \uac00\uc7a5 \uc911\uc694\uc2dc\ud55c\ub2e4\ub294 \uc810\uc744 \uc544\ub9c8 \uc54c\uc544\ucc28\ub9ac\uc168\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ubb34\uc5c7\ubcf4\ub2e4 \uc6b0\ub9ac \ud50c\ub7ab\ud3fc \uc774\ub984\ub3c4 <i>Customer<\/i> 360\uc73c\ub85c \uc9c0\uc5c8\uc73c\ub2c8\uae4c\uc694.<\/p>\n<p>\uadf8\ub807\ub2e4\uba74 \uc65c \uc774\ub807\uac8c \uace0\uac1d\uc744 \uc0ac\ub791\ud558\ub294 \uac83\uc77c\uae4c\uc694? \uc9c0\ub09c 20\ub144 \ub3d9\uc548 \ud68c\uc0ac\uc5d0 \ub300\ud55c \uace0\uac1d\ub4e4\uc758 \uae30\ub300\uce58\ub294 \uae09\uc0c1\uc2b9\ud588\uc2b5\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 State of the Connected Customer \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 <b>\ubb34\ub824 84%\uc5d0 \ub2ec\ud558\ub294 \uace0\uac1d\ub4e4\uc774 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub9cc\ud07c\uc774\ub098 \uae30\uc5c5\uc774 \uc81c\uacf5\ud558\ub294 \uacbd\ud5d8\ub3c4 \uc911\uc694\ud558\ub2e4\uace0 \ub9d0\ud560 \uc815\ub3c4\uc774\ub2c8\uae4c\uc694.<\/b><\/p>\n<p>\uc774\uc81c\ub294 \uc5ec\ub7ec\ubd84\uc774 \uace0\uac1d\uc5d0\uac8c \ubb34\uc5c7\uc744 \uc81c\uacf5\ud558\ub294\uc9c0 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc5b8\uc81c, \uc5b4\ub514\uc11c, \uc65c, \uc5b4\ub5bb\uac8c \uc81c\uacf5\ud558\ub294\uc9c0\ub3c4 \uc911\uc694\ud574\uc84c\ub2e4\ub294 \ub73b\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub807\uac8c \uace0\uac1d \uc911\uc2ec\uc801\uc778 \uc138\uc0c1\uc5d0\uc11c \uc5ec\ub7ec\ubd84\uc774 \uae30\uc5c5\uc73c\ub85c\uc11c \uc218\ub9bd\ud560 \uc218 \uc788\ub294 \uac00\uc7a5 \uc911\uc694\ud55c \uac83\uc740 \ubc14\ub85c \uc2e0\ub8b0\uc785\ub2c8\ub2e4. \uc624\ub298\ub0a0\uc758 \uace0\uac1d\ub4e4\uc740 \ud544\uc694\ud55c \uac83\uc744 \ud544\uc694\ud55c \ub54c\uc640 \uc7a5\uc18c\uc5d0\uc11c \uc81c\uacf5\ubc1b\uace0 \uc788\ub2e4\ub294 \ud655\uc2e0\uc744 \uc5bb\uace0\uc790 \ud569\ub2c8\ub2e4. \uace0\uac1d\ub4e4\uc740 \uc26c\uc6b4 \uacbd\ud5d8\uc744 \uc6d0\ud558\uace0, \ubbff\uc744 \uc218 \uc788\ub294 \ube0c\ub79c\ub4dc\uc5d0\ub294 \ucda9\uc131\ub3c4\ub97c \ubcf4\uc785\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \ub9d0\ucc98\ub7fc \uc27d\uc9c0 \uc54a\ub2e4\ub294 \uac83\uc744 \uc798 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/blog\/2020\/01\/crm-connect-business-silos.html\" target=\"_blank\" rel=\"noopener\">\ud3ec\ub808\uc2a4\ud130 \ucee8\uc124\ud305(Forrester Consulting)\uc774 \uc758\ub8b0\ud55c \ucd5c\uadfc \uc5f0\uad6c(\uc601\ubb38)<\/a> \uc5d0 \ub530\ub974\uba74, \uc624\ub298\ub0a0\uc758 \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\ub4e4\uc740 \uc815\ubcf4 \uc0ac\uc77c\ub85c(\uc870\uc9c1 \uc774\uae30\uc8fc\uc758\ub85c \uc778\ud55c \uc870\uc9c1 \uac04 \uc815\ubcf4\uacf5\uc720 \ubc0f \ud611\ub825 \ubd80\uc7ac) \ub54c\ubb38\uc5d0 \uace0\uac1d\uc5d0\uac8c \ub192\uc740 \ud488\uc9c8\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30\uac00 \uc810\uc810 \ub354 \uc5b4\ub824\uc6cc\uc9c0\uace0 \uc788\ub2e4\uace0 \ud569\ub2c8\ub2e4.\u200b<\/p>\n<p>\uc624\ub298\ub0a0\uc758 \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\ub4e4\uc774 \ub9c8\uc8fc\ud558\uace0 \uc788\ub294 \uc77c\ubd80 \ub3c4\uc804 \uacfc\uc81c\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li><b>58%<\/b>\ub294 \uace0\uac1d\/\uc7a0\uc7ac \uace0\uac1d\uacfc \uacc4\uc815 \ub370\uc774\ud130\uac00 \ub108\ubb34 \ub9ce\uc740 \uacf3\uc5d0\uc11c \ubc1c\uc0dd\ud574 \uc27d\uac8c \uc774\ud574\ud558\uae30 \uc5b4\ub835\ub2e4\ub294 \uc810\uc5d0 <b>\ub9e4\uc6b0 \ub3d9\uc758<\/b> \ub610\ub294 \ub3d9\uc758\ud569\ub2c8\ub2e4.<\/li>\n<li><b>58%<\/b>\ub294 \uace0\uac1d\/\uc7a0\uc7ac \uace0\uac1d \ub370\uc774\ud130\uc5d0 \ub300\ud55c \uae30\uc5c5 \ucc28\uc6d0\uc758 \uc2dc\uc57c \ubd80\uc871\uc774 \ubb38\uc81c\ub77c\ub294 \uc810\uc5d0 <b>\ub9e4\uc6b0 \ub3d9\uc758 <\/b>\ub610\ub294 \ub3d9\uc758\ud569\ub2c8\ub2e4.<\/li>\n<li><b>56%<\/b>\ub294 \uc870\uc9c1 \ub0b4 \uc0ac\uc77c\ub85c\uac00 \uace0\uac1d \ub610\ub294 \uc7a0\uc7ac \uace0\uac1d \uacbd\ud5d8\uc758 \ud488\uc9c8\uc5d0 \ubd80\uc815\uc801\uc73c\ub85c \uc601\ud5a5\uc744 \ubbf8\uce5c\ub2e4\ub294 \uc810\uc5d0<b> \ub9e4\uc6b0 \ub3d9\uc758 <\/b>\ub610\ub294 \ub3d9\uc758\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uc774\ub7ec\ud55c \ubb38\uc81c\ub294 \uae30\uc5c5\uc774 \ubd80\uc11c \uac04 \uc0ac\uc77c\ub85c\ub97c \ud574\uc18c\ud558\uc9c0 \uc54a\uace0 \ud601\uc2e0 \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc9c4\ud589\ud558\uae30 \ub54c\ubb38\uc5d0 \ubc1c\uc0dd\ud558\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \uc5f0\uad6c \uc751\ub2f5\uc790\uc758 \uc808\ubc18 \uc774\uc0c1\uc740 \uc790\uc0ac\uc758 CRM \uc2dc\uc2a4\ud15c\uc774 \ub2e4\uc18c \ubd84\uc5f4\ub418\uc5b4 \uc788\ub2e4\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubc29\uc2dd\uc73c\ub85c\ub294 \ub2e8\uae30\uc801 \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc744\uc9c0\ub294 \ubab0\ub77c\ub3c4, \uc7a5\uae30\uc801\uc778 \uad00\uc810\uc5d0\uc11c \uc6b0\uc218\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30\ub294 \ub354\uc6b1 \uc5b4\ub824\uc6cc\uc9c8 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\ubc14\ub85c \uc774\ub7f4 \ub54c Customer 360\uc774 \uc5ec\ub7ec\ubd84\uc744 \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud300 \uac04\uc758 \uc0ac\uc77c\ub85c\ub97c \uba54\uc6b0\uace0 \uace0\uac1d\uacfc\uc758 \uc2e0\ub8b0\ub97c \uad6c\ucd95\ud568\uc73c\ub85c\uc368 \uc774\ub7ec\ud55c \ubb38\uc81c\ub97c \uc815\uba74\uc73c\ub85c \ub3cc\ud30c\ud558\uae30 \uc704\ud574 \uc124\uacc4\ub418\uc5c8\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.salesforce.com\/form\/sales\/forrester-crm-report\/\" target=\"_blank\" rel=\"noopener\">Forrester \uc5f0\uad6c \uc804\uccb4 \uc77d\uae30(\uc601\ubb38)<\/a><\/p>\n<p><i>\uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uc5f0\ud601\ubd80\ud130 \ubb38\ud654, \uc0ac\ub78c\uae4c\uc9c0 \ub354 \ub9ce\uc740 \uac83\uc774 \uad81\uae08\ud558\ub2e4\uba74 <\/i><a href=\"https:\/\/www.salesforce.com\/kr\/company\/about-us\/\" target=\"_blank\" rel=\"noopener\"><i>\uae30\uc5c5 \uc815\ubcf4 \ud398\uc774\uc9c0<\/i><\/a><i>\ub97c \ubc29\ubb38\ud558\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4. \ub610\ud55c \uc804\uc138\uacc4 No.1 CRM\uae30\uc5c5, \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc804\ud558\ub294 \uc815\uae30 \ub274\uc2a4\ub808\ud130 <a href=\"https:\/\/www.salesforce.com\/kr\/form\/other\/blog-newsletter\/\" target=\"_blank\" rel=\"noopener\">Future of Everything\uc744 \uad6c\ub3c5<\/a>\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4\uc640 \ub2f9\uc2e0\uc758 \uc131\uc7a5\uc744 \uac00\uc18d\ud654 \ud560 \uc218 \uc788\ub294 \uc544\ub798\uc758 \uc720\uc6a9\ud55c \uc815\ubcf4\ub4e4\uc744 \ubc1b\uc544\ubcf4\uc138\uc694.<\/i><\/p>\n<ul>\n<li>\uc601\uc5c5, \ub9c8\ucf00\ud305, \ucee4\uba38\uc2a4, IT, \ud611\uc5c5 \ud301\uacfc \uac00\uc774\ub4dc<\/li>\n<li>\ucd5c\uc2e0 \ub9ac\uc11c\uce58 \ubc0f \uc5c5\uacc4 \ub3d9\ud5a5<\/li>\n<li>\ub514\uc9c0\ud138 \ud601\uc2e0 \uc131\uacf5 \uc0ac\ub840<\/li>\n<li>\uc628\ub514\ub9e8\ub4dc \uc774\ubca4\ud2b8 \ubc0f \uc6e8\ube44\ub098<\/li>\n<\/ul>\n<p>\uc870\ub514 \ud30c\ub77c(Jody Farrar)\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4 \uc81c\ud488 \ub9c8\ucf00\ud305 \ubd80\ubb38 \ub514\ub809\ud130\uc785\ub2c8\ub2e4. \uc790\uc2e0\uc758 \ub450 \uc544\uc774\ub97c \uc0ac\ub791\ud558\ub294 \uac83\ub9cc\ud07c\uc774\ub098 \ub9c8\ucf00\ud305\uc5d0 \ub300\ud55c \ubaa8\ub4e0 \uac83\uc5d0 \ub9e4\ub8cc\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.salesforce.com\/blog\/author\/jody-farrar\/\" target=\"_blank\" rel=\"noopener\">\ub354 \ub9ce\uc740 \uc870\ub514 \ud30c\ub77c \uae00 \uc77d\uae30(\uc601\ubb38)<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ub9ce\uc740 \ubd84\ub4e4\uc774 &#8216;\uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \ubb34\uc2a8 \uc77c\uc744 \ud558\ub098\uc694?&#8217;\ub77c\uace0 \ubb3b\uc2b5\ub2c8\ub2e4. \uc774\ubc88 \ud3ec\uc2a4\ud2b8\uc5d0\uc11c\ub294 \uc6b0\ub9ac \ud68c\uc0ac\uc640 \uc81c\ud488\uc5d0 \ub300\ud55c \uae30\ubcf8\uc801\uc778 \uc9c8\ubb38\uc5d0 \ub2f5\ud574\ub4dc\ub9ac\ub3c4\ub85d \ud558\uaca0\uc2b5\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0 \ub300\ud574 \uc54c\uc544\ubcfc\uae4c\uc694? \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uad6c\ub984 \ubaa8\uc591 \ub85c\uace0\ub098 \uadc0\uc5ec\uc6b4 \ud68c\uc0ac \uce90\ub9ad\ud130\ub294 \uc775\uc219\ud560 \uc218 \uc788\uc9c0\ub9cc \uc5ec\uc804\ud788 \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 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