{"id":831,"date":"2021-04-27T20:30:00","date_gmt":"2025-11-12T20:30:59","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=831"},"modified":"2025-11-27T08:22:27","modified_gmt":"2025-11-26T23:22:27","slug":"sales-management-tool","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/sales-management-tool\/","title":{"rendered":"\uc601\uc5c5\uc744 \uac00\uc18d\ud654\ud558\ub294 \uc601\uc5c5 \uad00\ub9ac \ud234\uc758 \uae30\ucd08\uc9c0\uc2dd"},"content":{"rendered":"<p>\uc601\uc5c5 \uc5c5\ubb34\uc5d0\uc11c \uc548\uac74 \ubc0f \uace0\uac1d \uc815\ubcf4\ub97c \uad00\ub9ac\ud558\uae30 \uc704\ud574 \ub2e4\uc591\ud55c \uc601\uc5c5 \uad00\ub9ac \ud234\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uc885\ub958\ub294 \ub2e4\uc591\ud558\uace0 \ud2b9\uc9d5, \uae30\ub2a5\ub3c4 \uc81c\uac01\uac01\uc774\uae30 \ub54c\ubb38\uc5d0 \ubaa9\uc801\uc774\ub098 \uc6a9\ub3c4\uc5d0 \ub9de\ub294 \ud234\uc744 \uc120\ud0dd\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774 \uae00\uc5d0\uc11c\ub294 \uc2e4\uc81c\ub85c \uc5b4\ub5a4 \ud234\uc774 \uc788\uace0, \ud234\uc5d0 \ub530\ub77c \ubb34\uc5c7\uc744 \ud560 \uc218 \uc788\ub294\uc9c0\ub97c \uc601\uc5c5 \uad00\ub9ac\uc758 \uae30\ucd08 \uc9c0\uc2dd\uacfc \uc5f0\uad00 \uc9c0\uc5b4 \uc124\uba85\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<h1>\ubaa9\ucc28<\/h1>\n<p><a href=\"#management-tool\">\ubb34\uc5c7\uc744 \uc704\ud574 \uad00\ub9ac \ud234\uc744 \uc0ac\uc6a9\ud558\ub294\uac00<\/a><\/p>\n<p><a href=\"#choosing-tool\">\uc5b4\ub5a4 \uc601\uc5c5 \uad00\ub9ac \ud234\uc744 \uc120\ud0dd\ud558\uba74 \uc88b\uc740\uac00<\/a><\/p>\n<p><a href=\"#with-sfa\">SFA\ub85c \ubb34\uc5c7\uc774 \uc2e4\ud604 \uac00\ub2a5\ud55c\uac00<\/a><\/p>\n<p><a href=\"#difference\">SFA\uc640 CRM\uc758 \ucc28\uc774\ub294?<\/a><\/p>\n<p><a href=\"#right-sfa\">\uc790\uc0ac\uc5d0 \ub9de\ub294 SFA\ub97c \uc120\ud0dd\ud569\uc2dc\ub2e4<\/a><\/p>\n<h2 id=\"management-tool\">\ubb34\uc5c7\uc744 \uc704\ud574 \uad00\ub9ac \ud234\uc744 \uc0ac\uc6a9\ud558\ub294\uac00<\/h2>\n<p>\uae30\uc5c5\uc5d0 \uc788\uc5b4 \uc601\uc5c5 \ubd80\uc11c\ub294 \uc774\uc775\uc744 \ucc3d\ucd9c\ud558\ub294 \ucd5c\uc804\uc120\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098, \ub9ce\uc740 \uc548\uac74\uc744 \ub3d9\uc2dc\uc5d0 \ud6a8\uc728\uc801\uc73c\ub85c \uc9c4\ud589\ud558\uace0 \ub9c8\ubb34\ub9ac\ud558\uae30 \uc704\ud574\uc11c\ub294 \uc548\uac74\uacfc \uc601\uc5c5 \uc5c5\ubb34 \uc804\uccb4\ub97c \uad00\ub9ac\ud558\ub294 \u300c\uc601\uc5c5 \uad00\ub9ac\u300d\uac00 \ud544\uc218\uc785\ub2c8\ub2e4. \uc774\ub97c \uac00\ub2a5\ud558\uac8c \ud558\ub294 \uac83\uc774 \uc601\uc5c5 \uad00\ub9ac \ud234\uc785\ub2c8\ub2e4.<\/p>\n<h3 id=\"4\">\uad00\ub9ac\ud574\uc57c\ub9cc \ud558\ub294 4\uac00\uc9c0 \ud56d\ubaa9<\/h3>\n<p>\uc601\uc5c5 \uad00\ub9ac \ud234\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \ud56d\ubaa9\uc740 \ud06c\uac8c 4\uac00\uc9c0\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\ubaa9\ud45c \uad00\ub9ac<\/li>\n<li>\uc548\uac74 \uad00\ub9ac<\/li>\n<li>\ud589\ub3d9 \uad00\ub9ac<\/li>\n<li>\ubaa8\ud2f0\ubca0\uc774\uc158 \uad00\ub9ac<\/li>\n<\/ul>\n<p>\ubb34\uc5c7\uc744 \ub354 \uc911\uc694\ud558\uac8c \uc5ec\uae38\uc9c0\ub294 \uae30\uc5c5\uc5d0 \ub530\ub77c \ub2e4\ub97c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uacbd\uc601\uc9c4\uc774 \ud604\uc7a5\uc758 \uc6c0\uc9c1\uc784\uc744 \ub354 \ucca0\uc800\ud788 \uad00\ub9ac\ud558\uace0 \uc2f6\uc740 \uacbd\uc6b0\uc5d0\ub294 \uc548\uac74 \uad00\ub9ac\uc640 \ud589\ub3d9 \uad00\ub9ac\uc758 \ube44\uc911\uc774 \ub192\uace0, \uac1c\ubcc4 \uba64\ubc84\uc758 \uc790\uc8fc\uc131\uc744 \ub354 \ub04c\uc5b4\ub0b4\uace0 \uc2f6\ub2e4\uba74 \ubaa8\ud2f0\ubca0\uc774\uc158 \uad00\ub9ac\uac00 \uc911\uc694\uc2dc\ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c 4\uac00\uc9c0 \ud56d\ubaa9\uc744 \ud1a0\ub300\ub85c <a href=\"https:\/\/www.salesforce.com\/kr\/hub\/business\/pdca-cycle\/\">PDCA<\/a> \uc0ac\uc774\ud074 \uad00\ub9ac\ud558\ub294 \uac83\uc774 \uac1c\ubcc4 \uc9c1\uc6d0, \ub354 \ub098\uc544\uac00 \ud300 \uc804\uccb4\uc758 \ub2a5\ub825 \ud5a5\uc0c1\uc73c\ub85c \uc774\uc5b4\uc838 \ub9e4\ucd9c\uc744 \uc99d\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud234\uc5d0 \ub300\ud574 \uc124\uba85\ud558\uae30 \uc804\uc5d0 4\uac00\uc9c0 \uad00\ub9ac \ud56d\ubaa9\uc5d0 \ub300\ud574 \uc54c\uc544\ubd05\uc2dc\ub2e4.<\/p>\n<h3>\ubaa9\ud45c \uad00\ub9ac: \ubaa9\ud45c\uc640 \uc2e4\uc801\uc758 \uac2d\uc744 \uad00\ub9ac\ud558\uae30<\/h3>\n<p>\uc601\uc5c5 \uc5c5\ubb34\ub294 \uc548\uac74\uc744 \ud1b5\ud574 \uacc4\uc57d\uc744 \uc131\uc0ac\ud558\ub294 \uac83, \uc989 \u300c\ub9e4\ucd9c\uc744 \ub9cc\ub4dc\ub294 \uac83\u300d \uc785\ub2c8\ub2e4. \uadf8\ub807\uae30 \ub54c\ubb38\uc5d0, \ubaa9\ud45c\uce58\uac00 \uc874\uc7ac\ud569\ub2c8\ub2e4. \uadf8 \ubaa9\ud45c\uce58\uc640 \uc2e4\uc81c\uc758 \uac2d\uc744 \uad00\ub9ac\ud558\ub294 \uac83\uc774 \ubaa9\ud45c \uad00\ub9ac\uc785\ub2c8\ub2e4. \ubaa9\ud45c \uad00\ub9ac\ub97c \ud558\uba74\uc11c \uc911\uc694\ud55c \ud3ec\uc778\ud2b8\ub294 \ub2e4\uc74c 3\uac00\uc9c0\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>&lt;\ubaa9\ud45c \uad00\ub9ac\uc758 \ud3ec\uc778\ud2b8&gt;<\/h3>\n<ul>\n<li>\ud604\uc7ac \uc2e4\uc801\ubcf4\ub2e4 \uc870\uae08 \ub354 \ub192\uc740 \ubaa9\ud45c\uce58 \uc124\uc815<\/li>\n<li>\ubaa9\ud45c\uce58\ub97c \uba64\ubc84 \ubcc4, \uc2dc\uac04 \ubcc4\ub85c \uc138\ubd84\ud654<\/li>\n<li>\ubc18\ub4dc\uc2dc \ub2ec\uc131\ud55c\ub2e4\ub294 \uc758\uc2dd\uc744 \ud300\uc6d0\ub4e4\uacfc \uacf5\uc720<\/li>\n<\/ul>\n<p>\ub118\uc5b4\uc57c \ud560 \ud5c8\ub4e4\uc774 \ub108\ubb34 \ub192\uac70\ub098 \ub108\ubb34 \ub0ae\uc544\ub3c4 \ud6a8\uacfc\uac00 \uc624\ub974\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc870\uae08 \ub192\uc778 \uc815\ub3c4\ub85c \uc124\uc815\ud558\ub294 \uac83\uc774 \ud3ec\uc778\ud2b8\uc785\ub2c8\ub2e4.<\/p>\n<p>\u300c\uc870\uae08 \uc5b4\ub835\uc9c0\ub9cc \ub178\ub825\ud558\uba74 \ub3c4\ub2ec\ud560 \uc218 \uc788\uc744 \uac83 \uac19\ub2e4\u300d\uc640 \uac19\uc740 \uae34\uc7a5\uac10\uacfc \uae30\ub300\uac10\uc740 \ub192\uc740 \ud37c\ud3ec\uba3c\uc2a4\ub85c \uc774\uc5b4 \uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \uc5f0\uac04 \ubaa9\ud45c\ub97c \uc138\ubd84\ud654\ud558\uace0 \uc6d4\uac04 \ubaa9\ud45c\uce58\ub97c \uc0b0\ucd9c\ud558\uc5ec \u300c1\uc6d4\uc5d0\ub294 \ud55c \uba85\ub2f9 \uba87 \uac74\uc758 \uc548\uac74 \uacc4\uc57d\u300d\uacfc \uac19\uc774 \ub2e8\uae30\uc801\uc774\uace0 \uad6c\uccb4\uc801\uc778 \ubaa9\ud45c\ub97c \uc124\uc815\ud558\uba74 \ubaa9\ud45c\uac00 \ubcf4\ub2e4 \ud604\uc2e4\uc801\uc73c\ub85c \ubcf4\uc5ec \ub3d9\uae30 \ud5a5\uc0c1\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub54c \uac00\uc7a5 \uc911\uc694\ud55c \uac83\uc740 \uc774\ub807\uac8c \uc124\uc815\ub41c \ubaa9\ud45c\ub97c \ubc18\ub4dc\uc2dc \ub2ec\uc131\ud574\uc57c \ud55c\ub2e4\ub294 \uc758\uc2dd\uc744 \ud300 \uc804\uccb4\uc5d0 \uacf5\uc720\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<h3>\uc548\uac74 \uad00\ub9ac: \uc548\uac74\ub9c8\ub2e4 \uc9c4\ucc99\uacfc \uacac\uc801 \uae08\uc561, \uc815\ud655\ub3c4\ub97c \uad00\ub9ac\ud558\uae30<\/h3>\n<p>\uc548\uac74 \uad00\ub9ac\ub294 \uc601\uc5c5 \ub2f4\ub2f9\uc790\uac00 \uc9c4\ud589\ud558\uace0 \uc788\ub294 \uc0c1\ub2f4 \ub0b4\uc6a9\uacfc \uc9c4\ucc99 \uc0c1\ud669 \uad00\ub9ac\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub300\ub2e4\uc218\uc758 \uacbd\uc6b0, \ud55c \uc601\uc5c5 \ub2f4\ub2f9\uc790\uac00 \ub2f4\ub2f9\ud558\ub294 \uc548\uac74\uc774 \ud55c \uac74\ub9cc \uc788\ub294 \uacbd\uc6b0\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. \uba87 \uac00\uc9c0 \uc548\uac74\uc744 \ub3d9\uc2dc\uc5d0 \uc9c4\ud589\ud558\uace0 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ud55c \uc548\uac74\uc740 \uacc4\uc57d \uc131\uc0ac \uc5ec\ubd80 \uc815\ub3c4, \uacc4\uc57d \uae08\uc561 \ub4f1 \ub2e4\uc591\ud55c \ucc28\uc774\uac00 \uc788\uc2b5\ub2c8\ub2e4. \ub54c\ubb38\uc5d0, \uc548\uac74\ub9c8\ub2e4 \uc6b0\uc120 \uc21c\uc704\ub97c \uc815\ud574 \ud6a8\uc728\uc131\uc744 \ub192\uc5ec\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774 \uc548\uac74 \uad00\ub9ac\ub97c \uc81c\ub300\ub85c \ud558\uc9c0 \uc54a\uc73c\uba74 \ubc29\ubb38 \ud0c0\uc774\ubc0d\uc744 \ub193\uccd0 \uacc4\uc57d\uc5d0 \uc2e4\ud328\ud558\uac70\ub098, \uc815\ud655\ub3c4\uac00 \ub0ae\uc740 \uc548\uac74\uc5d0 \uc2dc\uac04\uc744 \ub4e4\uc5ec \ud6a8\uc728\uc131\uc774 \ub5a8\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\ud589\ub3d9 \uad00\ub9ac: \ubaa9\ud45c\ub97c \uc704\ud55c \ud6a8\uc728\uc801\uc778 \ud589\ub3d9 \uad00\ub9ac\ud558\uae30<\/h3>\n<p>\uc548\uac74\uc5d0 \uad00\ub828\ub41c \ud589\ub3d9\uc744 \uad00\ub9ac\ud558\ub294 \uac83\uc774 \ud589\ub3d9 \uad00\ub9ac\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\uc591\ud55c \uc548\uac74\uc5d0 \ub300\ud574 \uc5b4\ub5bb\uac8c \ud589\ub3d9\ud558\uace0, \uc5bc\ub9c8\ub098 \uacc4\uc57d \uc131\uc0ac\uc5d0 \ub3c4\ub2ec\ud588\ub294\uc9c0\ub97c \uad00\ub9ac\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\uc11c\ub294 \u300c\ucc98\uc74c\uacfc \ub05d\u300d \ubd80\ubd84\ub9cc \uc8fc\uc758\ub97c \uae30\uc6b8\uc5ec\uc11c\ub294 \uc548\ub429\ub2c8\ub2e4.<\/p>\n<p>\uc7a0\uc7ac \uace0\uac1d\uacfc \ubc29\ubb38 \uc57d\uc18d\uc744 \uc7a1\uace0 \ucd5c\uc885\uc801\uc73c\ub85c \uacc4\uc57d\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uc2e4\uc81c\ub85c \ub9ce\uc740 \ub2e8\uacc4\ub97c \uac70\uccd0\uc57c \ud569\ub2c8\ub2e4. \uadf8 \uacfc\uc815\ub9c8\ub2e4 \uc218\uce58\ub97c \uc0b0\ucd9c\ud558\uace0 \uc798\ubabb\ub41c \uc810\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, \uc57d\uc18d\uc744 \uc7a1\uace0 \ubc29\ubb38\ud558\uae30\uae4c\uc9c0\ub294 \uc21c\uc870\ub86d\uac8c \uc9c4\ud589\ub41c\ub2e4\uace0 \ud558\ub354\ub77c\ub3c4 \ub2e4\uc74c \u300c\uacac\uc801\uc11c\ub85c \uc81c\uc548\ud558\uae30\u300d\uc640 \uac19\uc740 \uacfc\uc815\uc73c\ub85c \uc9c4\ud589\ub420 \ud655\ub960\uc774 \ub0ae\ub2e4\uba74, \uadf8 \ubd80\ubd84\uc5d0 \uc57d\uc810\uc774 \uc788\ub2e4\uace0 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc29\ubb38 \uc2dc \uc790\uc0ac \uc81c\ud488\uc758 \ud2b9\uc9d5\uacfc \ud61c\ud0dd \ub4f1\uc744 \ucda9\ubd84\ud788 \uc804\ub2ec\ud558\uc9c0 \ubabb\ud588\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub807\uac8c \ud589\ub3d9\uacfc \uacb0\uacfc\ub97c \ubd84\uc11d\ud558\uc5ec \ubb38\uc81c\uc810\uc744 \ubc1c\uacac\ud558\uace0 \uac1c\uc120\ud558\uba74 \uc601\uc5c5 \ud6a8\uc728\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\ubaa8\ud2f0\ubca0\uc774\uc158 \uad00\ub9ac: \uae0d\uc815\uc801\uc73c\ub85c \uc784\ud558\uc5ec \ubaa8\ud2f0\ubca0\uc774\uc158\uc744 \uad00\ub9ac\ud558\uae30<\/h3>\n<p>\ub9e4\ucd9c \ubaa9\ud45c\uc640 \uac19\uc740 \uba85\ud655\ud55c \uc218\uce58\uac00 \uc124\uc815\ub418\uc5b4 \uc788\uc73c\uba74 \uc601\uc5c5 \ud65c\ub3d9\uc758 \uacb0\uacfc\uc5d0 \ub530\ub77c \uac1c\ubcc4 \uc601\uc5c5 \ub2f4\ub2f9\uc790\uc758 \ubaa8\ud2f0\ubca0\uc774\uc158\uc774 \ud06c\uac8c \ubcc0\ud654\ub418\uae30 \uc27d\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc601\uc5c5 \uad00\ub9ac\uc5d0 \uc788\uc5b4 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\ubaa8\ud2f0\ubca0\uc774\uc158\uc774 \ub5a8\uc5b4\uc9c4 \uc601\uc5c5 \ub2f4\ub2f9\uc790\uac00 \uace0\uac1d \ucc98\uc5d0 \uac00\ub354\ub77c\ub3c4 \uc880\ucc98\ub7fc \uacc4\uc57d\uc744 \ub530\ub0bc \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098, \ud5a5\uc0c1\ub41c \ubaa8\ud2f0\ubca0\uc774\uc158\uc740 \uc131\uacfc\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc601\uc5c5 \ub2f4\ub2f9\uc790\uc758 \uc790\uc2e0\uac10\uc774 \uc62c\ub77c\uac00 \ubaa8\ud2f0\ubca0\uc774\uc158\uc774 \uc62c\ub77c\uac04\ub2e4\uc640 \uac19\uc740 \uc120\uc21c\ud658\uc774 \ubc18\ubcf5\ub418\uc5b4 \ud5a5\uc0c1\ub41c \ud37c\ud3ec\uba3c\uc2a4\ub97c \uae30\ub300\ud574\ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud300\uc6d0\uacfc\uc758 \uc815\ubcf4 \uacf5\uc720, \ub9e4\ub2c8\uc800\uc640 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc740 \ubaa8\ud2f0\ubca0\uc774\uc158 \uad00\ub9ac\uc758 \uc911\uc694\ud55c \uc5f4\uc1e0\uac00 \ub429\ub2c8\ub2e4. \uc815\uae30\uc801\uc778 \uba74\ub2f4\uacfc \uc0ac\ub0b4 SNS \ub4f1\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc801\uc808\ud55c \ud0c0\uc774\ubc0d\uc5d0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2 id=\"choosing-tool\">\uc5b4\ub5a4 \uc601\uc5c5 \uad00\ub9ac \ud234\uc744 \uc120\ud0dd\ud558\uba74 \uc88b\uc740\uac00<\/h2>\n<p>\ud604\uc7ac, \ub9ce\uc740 \uae30\uc5c5\uc5d0\uc11c \ub2e4\uc591\ud55c \ud234\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc601\uc5c5 \uad00\ub9ac\ub97c \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098, \uadf8 \uc911\uc5d0\ub294 \uc6a9\ub3c4\uc5d0 \ub9de\uc9c0 \uc54a\ub294 \ud234\uc744 \uc801\uc6a9\ud558\uc5ec \uc608\uc0c1\ub9cc\ud07c \ud6a8\uacfc\uac00 \uc624\ub974\uc9c0 \uc54a\uc558\ub2e4\uc640 \uac19\uc740 \ucf00\uc774\uc2a4\ub3c4 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub3c4\uad6c\ub294 \uc6a9\ub3c4\uc640 \ubaa9\uc801\uc5d0 \ub9de\ub294 \uac83\uc744 \uc120\ud0dd\ud558\uc9c0 \uc54a\uc73c\uba74 \uc5ed\ud6a8\uacfc\uac00 \ub098\ud0c0\ub0a0 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5b4\ub5a4 \ud234\uc744 \uc120\ud0dd\ud558\uba74 \uc88b\uc744\uc9c0\ub97c \uc0dd\uac01\ud574\ubcf4\uc2ed\uc2dc\uc624.<\/p>\n<h3 id=\"excel\">Excel\uc774\ub77c\uba74 \ub204\uad6c\ub77c\ub3c4 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uc7a5\uc810\uc774 \uc788\uc9c0\ub9cc\u2026<\/h3>\n<p>\ub9ce\uc740 \uae30\uc5c5\uc774 Excel\uc744 \uc774\uc6a9\ud558\uc5ec \uc601\uc5c5 \uc5c5\ubb34\ub97c \uad00\ub9ac\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub3c4\uc785\u30fb\uad50\uc721 \ube44\uc6a9\uc774 \ubd88\ud544\uc694\ud558\uace0 \ubc14\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub2e4\ub294 \uac83\uc774 \ud070 \ub9e4\ub825\uc785\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7ec\ub098, Excel\uc740 \uc5b4\ub514\uae4c\uc9c0\ub098 \ud45c \uacc4\uc0b0 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc785\ub2c8\ub2e4. \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uac31\uc2e0 \ubc0f \uacf5\uc720 \ub4f1\uc5d0 \ud55c\uacc4\uac00 \uc788\uc5b4 \uad00\ub9ac\ud558\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \ub370\uc774\ud130\uac00 \ub298\uc5b4\ub0a8\uc5d0 \ub530\ub77c \uc791\ub3d9\uc774 \ub290\ub824\uc9c0\ub294 \ub4f1 Excel\ub85c \uc601\uc5c5 \uad00\ub9ac\ud558\ub294 \ub370\ub294 \ud55c\uacc4\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uadf8\ub8f9\uc6e8\uc5b4\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc911\uc2dc<\/h3>\n<p>\uc815\ubcf4 \uacf5\uc720 \ubc0f \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc774\ub77c\ub294 \uc810\uc5d0\uc11c \uadf8\ub8f9\uc6e8\uc5b4\ub294 \ub9e4\uc6b0 \uc6b0\uc218\ud55c \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc785\ub2c8\ub2e4. \ub2e4\uc218\uc758 \ud300\uc6d0\uacfc \uc5f0\ub77d\uc744 \ubc00\uc811\ud558\uac8c \ud558\uba74\uc11c \ud504\ub85c\uc81d\ud2b8\ub97c \uc9c4\ud589\ud558\ub294 \uacbd\uc6b0, \uadf8\ub8f9\uc6e8\uc5b4\ub294 \uc9c4\ucc99 \uad00\ub9ac\uc5d0 \uc801\ud569\ud560 \uac83\uc785\ub2c8\ub2e4. \uc785\ub825\ud55c \uc815\ubcf4\ub294 \uc2e4\uc2dc\uac04\uc73c\ub85c \uac31\uc2e0\u30fb\uacf5\uc720\ub418\uae30 \ub54c\ubb38\uc5d0 \u300c\ucd5c\uc2e0 \ud30c\uc77c\uc774 \uc5b4\ub5a4 \uac83\uc77c\uae4c\u300d\uc640 \uac19\uc740 \uc0c1\ud669\uc774 \ubc1c\uc0dd\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2e8, \uadf8\ub8f9\uc6e8\uc5b4\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uae30\ub2a5\uc774 \ubca0\uc774\uc2a4\uc785\ub2c8\ub2e4. \uace0\uac1d \uad00\ub9ac\uc640 \uc548\uac74 \uad00\ub9ac \uae30\ub2a5\uc744 \uac00\uc9c4 \uac83\ub3c4 \uc788\uc9c0\ub9cc, \uc0ac\uc6a9 \ubc94\uc704\ub294 \ud55c\uc815\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubd80\ubd84\uc744 \uc720\ub150\ud558\uc5ec \ub3c4\uc785\uc744 \uac80\ud1a0\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"sfa\">\uc601\uc5c5\uad00\ub9ac \ud2b9\ud654\ub41c SFA(\uc601\uc5c5\uc9c0\uc6d0 \uc2dc\uc2a4\ud15c)<\/h3>\n<p>\uc601\uc5c5 \uad00\ub9ac\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \ud234\uc740 SFA\uc785\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uad00\ub9ac, \uc548\uac74 \uad00\ub9ac\uc640 \ub354\ubd88\uc5b4 \uc77c\uc0c1 \uc601\uc5c5 \ud65c\ub3d9\uacfc \uadf8 \uacb0\uacfc\ub97c \uae30\ub85d, \ubd84\uc11d\ud558\uc5ec \uc601\uc5c5 \ud65c\ub3d9\uc744 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \uc6b4\uc601\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc785\ub825\ud55c \uc815\ubcf4\ub294 \uc2e4\uc2dc\uac04\uc73c\ub85c \uac31\uc2e0\u30fb\uacf5\uc720\ub418\uc5b4 \ud234\uc5d0 \ub530\ub77c\uc11c\ub294 \ubc16\uc5d0\uc11c\ub3c4 \ubaa8\ubc14\uc77c\ub85c \uc561\uc138\uc2a4\uac00 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc601\uc5c5 \ud6a8\uc728\ud654\ub97c \ubaa9\uc801\uc73c\ub85c \ud55c\ub2e4\uba74 SFA\ub294 \ucd5c\uc801\uc758 \uc120\ud0dd\uc785\ub2c8\ub2e4.<\/p>\n<h3 id=\"sales-cloud\"><a href=\"https:\/\/www.salesforce.com\/kr\/products\/sales-cloud\/overview\/\"> \uc138\uc77c\uc988\ud3ec\uc2a4\ub2f7\ucef4\uc758 Sales Cloud \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30 <\/a><\/h3>\n<h2 id=\"with-sfa\">SFA\ub85c \ubb34\uc5c7\uc774 \uc2e4\ud604 \uac00\ub2a5\ud55c\uac00<\/h2>\n<p>\uadf8\ub807\ub2e4\uba74, SFA \ub3c4\uc785 \uc2dc \ubb34\uc5c7\uc744 \uc2e4\ud604\ud560 \uc218 \uc788\uc744\uae4c\uc694? SFA\uc758 \ub300\ud45c\uc801\uc778 \uae30\ub2a5\uc744 \uc18c\uac1c\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\ub2e4\uc591\ud55c \uae30\ub2a5\uc73c\ub85c \uc601\uc5c5 \ud6a8\uc728\ud654 \uac00\ub2a5<\/h3>\n<p>SFA\ub294 \uc601\uc5c5 \uc5c5\ubb34\uc5d0 \uad00\ub828\ub41c \ub9ce\uc740 \ud56d\ubaa9\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc815\ubcf4\ub97c \ud55c\uacf3\uc5d0 \ubaa8\uc544 \uc548\uac74\ub9c8\ub2e4 \uadf8 \ub0b4\uc6a9\uacfc \uacac\uc801\uc11c, \uc0c1\ub2f4 \uc9c4\ucc99 \ubc0f \uacc4\uc57d \uc131\uc0ac\uc728\ub3c4 \ub4f1\ub3c4 \ub098\ud0c0\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uace0\uac1d\uacfc \uc548\uac74\uc5d0 \uad00\ub828\ub41c \ub2f4\ub2f9\uc790\uc758 \ud589\ub3d9 \uc774\ub825\ub3c4 \uc2dc\uac04\uc5d0 \ub530\ub77c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc601\uc5c5 \ub2f4\ub2f9\uc790\ubcc4\ub85c \uc774\ubc88 \ub2ec \ubaa9\ud45c\uce58\uc640 \uc2e4\uc801, \uc9c4\ud589 \uc911\uc778 \uc548\uac74\uc758 \ub0b4\uc6a9\uc744 \ube44\uad50\ud558\uba74\uc11c \uc55e\uc73c\ub85c\uc758 \uc0c1\ub2f4 \ubc29\ubc95\uc744 \uc815\ud558\ub294 \uac83\uc774 \uac00\ub2a5\ud558\uace0 \ub9e4\ub2c8\uc800\ub294 \uac01 \uba64\ubc84\uc758 \ud37c\ud3ec\uba3c\uc2a4\uc5d0 \ub530\ub77c \uc870\uc5b8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>SFA\ub294 \uace0\uac1d \uc815\ubcf4, \uc548\uac74 \uc815\ubcf4, \ub2f4\ub2f9\uc790\uc758 \ud589\ub3d9 \uc774\ub825 \ub4f1 \ubaa8\ub4e0 \uc815\ubcf4\ub97c \ud1b5\ud569\ud558\uc5ec \uad00\ub9ac\ud569\ub2c8\ub2e4. \uadf8 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \uc601\uc5c5 \uc5c5\ubb34\uc758 \ud6a8\uc728\ud654\ub97c \ub3c4\ubaa8\ud558\uace0 \ub9e4\ucd9c \uc99d\ub300\ub85c \uc774\uc5b4\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uc601\uc5c5 \ud504\ub85c\uc138\uc2a4\ub97c \ubd84\uc11d\ud558\uc5ec \uc57d\uc810\uc744 \uadf9\ubcf5<\/h3>\n<p>\uc601\uc5c5 \uc5c5\ubb34\ub97c \ub2e8\uacc4\ubcc4\ub85c \ub098\ub204\uace0 \uac01 \uacfc\uc815 \uc131\uacfc\ub97c \ubcf4\uba74 \uc5b4\ub290 \ub2e8\uacc4\uc5d0\uc11c \uc218\uce58\uac00 \uac11\uc790\uae30 \ub5a8\uc5b4\uc9c0\ub294 \uac83\uc744 \ubc1c\uacac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uac10\uc18c \ud3ed\uc774 \ubd80\uc11c \ud3c9\uade0\uce58\uc640 \ube44\uad50\ud558\uc5ec \ub354 \ub0ae\uc740 \uc218\uc900\uc774\ub77c\uba74, \uadf8 \ubd80\ubd84\uc740 \uc790\uc0ac \ud639\uc740 \uc601\uc5c5 \ub2f4\ub2f9\uc790\uc758 \u300c\uc57d\uc810\u300d\uc774\ub77c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>SFA\ub97c \ud1b5\ud574 \ubc29\ubb38\uc5d0\ub294 \uc131\uacf5\ud588\uc9c0\ub9cc, \uc81c\uc548\uc5d0 \uc774\ub974\uc9c0 \ubabb\ud558\uac70\ub098 \uacac\uc801\uc11c\ub97c \uc81c\uc548\ud588\uc73c\ub098 \ud611\uc758\uac00 \uc774\ub904\uc9c0\uc9c0 \uc54a\uc740 \uacbd\uc6b0\ucc98\ub7fc \uc601\uc5c5 \ubb38\uc81c\ub97c \ubc1c\uacac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubd80\ubd84\uc744 \ud574\uacb0\u30fb\uac1c\uc120\ud558\uc5ec \ubd80\uc11c \uc804\uc6d0\uc5d0 \uacf5\uc720\ud55c\ub2e4\uba74 \uc601\uc5c5 \ubd80\uc11c \uc804\uccb4\uc758 \ud37c\ud3ec\uba3c\uc2a4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uac1c\uc778 \ud50c\ub808\uc774\uc5d0\uc11c \ud300 \ud50c\ub808\uc774\ub85c \uc774\ud589<\/h3>\n<p>SFA\ub294 \u300c\uc815\ubcf4 \uacf5\uc720\u300d\ub97c \uc911\uc2ec\uc73c\ub85c \uc124\uacc4\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uac01 \uba64\ubc84\uac00 \uc785\ub825\ud55c \uc815\ubcf4\ub294 \ub9e4\ub2c8\uc800\uc640 \ud300 \uba64\ubc84\uc5d0\uac8c \uc2e4\uc2dc\uac04\uc73c\ub85c \uacf5\uc720\ub429\ub2c8\ub2e4. \uadf8 \uae30\ub2a5\uc740 \uc601\uc5c5 \uc5c5\ubb34\ub97c \uac1c\uc778 \ud50c\ub808\uc774\uc5d0\uc11c \ud300 \ud50c\ub808\uc774\ub85c \uc804\ud658\ud558\ub294 \uc5ed\ud560\uc744 \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc601\uc5c5 \ubd80\uc11c\uc5d0\uc11c \uc18c\uc218\uc758 \uc2a4\ud0c0 \ud50c\ub808\uc774\uc5b4\uac00 \ub9e4\ucd9c\uc758 \ub9ce\uc740 \ubd80\ubd84\uc744 \ub2f4\ub2f9\ud558\uace0 \uc788\ub294 \uac83\uc740 \ub180\ub77c\uc6b4 \uc77c\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uadf8\ub7ec\ub098, \uadf8 \uc2a4\ud0c0 \ud50c\ub808\uc774\uc5b4\ub4e4\uc758 \ub178\ud558\uc6b0\ub97c \ubd80\uc11c \uc804\uccb4\uc5d0 \uacf5\uc720\ud560 \uc218 \uc788\ub2e4\uba74, \ud300 \uc804\uccb4\uc758 \ub2a5\ub825\uc744 \ub04c\uc5b4\uc62c\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \uc815\ubcf4 \uacf5\uc720\ub85c \ub2e4\ub978 \uba64\ubc84\uc758 \ud65c\ub3d9 \ubc0f \uc0c1\ub2f4\uc758 \uc9c4\ucc99 \uc0c1\ud669\uc744 \ubcfc \uc218 \uc788\ub2e4\uba74 \ud544\uc694\uc5d0 \ub530\ub77c \uc870\uc5b8\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ub2f4\ub2f9\uc790\uac00 \ubd80\uc7ac\uc911\uc77c \ub54c \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\ub354\ub77c\ub3c4 SFA\ub97c \ud1b5\ud574 \uc9c0\uae08\uae4c\uc9c0\uc758 \uacbd\uc704\ub97c \ud655\uc778\ud558\uc5ec \uc801\uc808\ud55c \ub300\uc751\uc744 \ud560 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub807\uac8c SFA\ub294 \uc601\uc5c5 \ud65c\ub3d9 \ubc29\uc2dd\uc744 \ubcc0\ud654\uc2dc\ud0a4\uace0 \ubd80\uc11c \uc804\uccb4\uc758 \ub2a5\ub825\uc744 \ud55c\uce35 \ub354 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2 id=\"difference\">SFA\uc640 CRM\uc758 \ucc28\uc774\ub294?<\/h2>\n<p>\ub450 \ub2e8\uc5b4\uac00 \ud63c\ub3d9\ub418\ub294 \uc77c\uc774 \ub9ce\uc9c0\ub9cc, SFA\uc640 CRM\uc740 \uae30\ubcf8\uc801\uc73c\ub85c \ub2e4\ub985\ub2c8\ub2e4. SFA\ub294 \uc601\uc5c5 \uc5c5\ubb34 \uc804\ubc18\uc744 \uad00\ub9ac\ud558\uace0 \uc5c5\ubb34\uc758 \ud6a8\uc728\ud654\ub97c \uaf80\ud558\uc5ec \ub9e4\ucd9c \uc99d\uac00\ub85c \uc5f0\uacb0\ud558\ub294 \uac83\uc774 \ubaa9\uc801\uc785\ub2c8\ub2e4. \ud55c\ud3b8, CRM\uc740 \uace0\uac1d\uacfc\uc758 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc5d0 \ubaa9\uc801\uc744 \ub450\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc5ec LTV(\uace0\uac1d \uc0dd\uc560 \uac00\uce58) \uc99d\ub300\ub97c \ubaa9\uc801\uc73c\ub85c \uc0ac\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2 id=\"right-sfa\">\uc790\uc0ac\uc5d0 \ub9de\ub294 SFA\ub97c \uc120\ud0dd\ud569\uc2dc\ub2e4<\/h2>\n<p>\ub2e4\uc591\ud55c \ud234\uc774 \uc788\uc9c0\ub9cc, \uc601\uc5c5 \uc5c5\ubb34\uc758 \uad00\ub9ac\uc640 \ud6a8\uc728\ud654\uc5d0\ub294 SFA\uac00 \uac00\uc7a5 \uc801\ud569\ud569\ub2c8\ub2e4. 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