{"id":980,"date":"2025-09-08T20:34:00","date_gmt":"2025-11-12T20:34:28","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=980"},"modified":"2025-11-27T09:57:09","modified_gmt":"2025-11-27T00:57:09","slug":"employee-blog-service","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/employee-blog-service\/","title":{"rendered":"[\uc5c4\uccad \uce5c\uadfc\ud55c AI] \ucf54\uc2a4\ud2b8 \uc13c\ud130\uc5d0\uc11c \ud504\ub85c\ud54f \uc13c\ud130\ub85c, \uc11c\ube44\uc2a4\ub294 \uc131\uc7a5\uc758 \ub3d9\ub825\uc6d0\uc785\ub2c8\ub2e4"},"content":{"rendered":"

– \ubc15\uc591\uad50 \ud074\ub77c\uc6b0\ub4dc \uc601\uc5c5 \ucd1d\uad04<\/h1>\n

\ube44\uac00 \ub0b4\ub9b4 \ub4ef \uc794\ub729 \ud750\ub9b0 \uc624\ud6c4, \uc138\uc77c\uc988\ud3ec\uc2a4\ucf54\ub9ac\uc544 \ubc15\uc591\uad50 \ud074\ub77c\uc6b0\ub4dc \uc601\uc5c5 \ucd1d\uad04 \ubcf8\ubd80\uc7a5\uc744 \ub9cc\ub0ac\uc2b5\ub2c8\ub2e4. \uccab\uc778\uc0c1\uc740 \ub2e4\uc18c \uae34\uc7a5\ub41c \ub4ef\ud588\uc9c0\ub9cc, \uc11c\ube44\uc2a4 \uc0b0\uc5c5\uc758 \ubcc0\ud654\uc640 \ud6a8\uc728 \ud601\uc2e0\uc744 \uc774\uc57c\uae30\ud558\ub294 \uc21c\uac04 \uadf8\uc758 \uc5b4\uc870\ub294 \ud655\uc2e0\uc73c\ub85c \uac00\ub4dd \ucc3c\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd \uc13c\ud130\ub97c \ube44\uc6a9\uc774 \uc544\ub2cc \uc131\uc7a5\uc758 \uac70\uc810\uc73c\ub85c \uc804\ud658\ud558\ub294 \ud574\ubc95, \uadf8\ub9ac\uace0 AI \uae30\ubc18 \uc5c5\ubb34 \ud601\uc2e0\uc758 \ubc29\ud5a5\uc131\uc5d0 \ub300\ud574 \ub4e4\uc744 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

Q. \uc548\ub155\ud558\uc138\uc694. \uc790\uae30 \uc18c\uac1c \ubd80\ud0c1\ub4dc\ub9bd\ub2c8\ub2e4.<\/h3>\n

A. \ub124 \uc548\ub155\ud558\uc138\uc694. \uc800\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4\ucf54\ub9ac\uc544\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \uc601\uc5c5 \ucd1d\uad04 \ubcf8\ubd80\uc7a5\uc73c\ub85c \uc5ed\uc784\ud558\uace0 \uc788\ub294 \ubc15\uc591\uad50\uc785\ub2c8\ub2e4.<\/p>\n

Q. \ubc15\uc591\uad50 \ubcf8\ubd80\uc7a5\ub2d8, \ubc18\uac11\uc2b5\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 AI, \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\uac00 \uc11c\ube44\uc2a4 \uc2e0\uc5d0\uc11c \uc544\uc8fc \ud65c\ubc1c\ud558\uac8c \uc0ac\uc6a9\ub418\uace0 \uc788\ub2e4\uace0 \ud558\ub294\ub370\uc694.<\/h2>\n

A. \ub124, \uace0\uac1d\uacbd\ud5d8 \uadf8\ub9ac\uace0 \ucd08\uac1c\uc778\ud654 \uc2dc\ub300\uac00 \ub3c4\ub798\ud558\uba74\uc11c \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\uac00 \uac01\uad11\uc744 \ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc800\ud76c\uac00 \u2018\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\u2019\ub97c \ucc98\uc74c\uc73c\ub85c \uc774\uc57c\uae30\ud55c \uac83\uc774 \uc544\ub9c8 \uc791\ub144(2024\ub144) 9\uc6d4\uc774\uc5c8\uc744 \uac81\ub2c8\ub2e4. \uadf8\ub9ac\uace0 3\ubd84\uae30 \uc815\ub3c4\uac00 \uc9c0\ub0ac\ub124\uc694. \uadf8 \uc0ac\uc774\uc5d0 \uc5ec\ub7ec \uc8fc\uc694 \uace0\uac1d\ubd84\ub4e4\uc774 \uc800\ud76c\uc640 \uacc4\uc57d\uc744 \ub9fa\uc73c\uc168\uc2b5\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc774 \u2018\uc11c\ube44\uc2a4\u2019 \uc5c5\uacc4\uc785\ub2c8\ub2e4.<\/p>\n

\uc11c\ube44\uc2a4 \uc5c5\uacc4\ub97c \ubcf4\uba74, \ud754\ud788\ub4e4 \u2018\ucee8\ud0dd \uc13c\ud130(Contact Center, CC)\u2019\ub77c\uace0 \ubd80\ub974\uc8e0. \u2018\ucf5c\uc13c\ud130\u2019\ub77c\uace0 \ubd80\ub974\uba74 \ubc14\ub85c \uc544\uc2e4 \ud150\ub370\uc694. \uc774 \ucee8\ud0dd \uc13c\ud130\ub97c \uc27d\uac8c \ub9d0\ud558\uba74 \u2018\uace0\uac1d\uacfc \uae30\uc5c5\uc758 \uccab \uc811\uc810\u2019\uc785\ub2c8\ub2e4. \ub9e4\uc6b0 \uc911\uc694\ud558\uc8e0. \uadf8\ub798\uc11c \uae30\uc5c5\ub4e4\uc774 \uc774 \ucee8\ud0dd\uc13c\ud130 \uac1c\uc120\uc744 \uc704\ud574 \uc624\ub798 \uc804\ubd80\ud130 \uacf5\uc744 \ub4e4\uc5ec\uc654\uc9c0\ub9cc, \ud601\uc2e0\uc5d0 \uc131\uacf5\ud55c \ucf00\uc774\uc2a4\uac00 \uadf8\ub9ac \ub9ce\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n

Q. \uc5b4\ub5a4 \uc774\uc720\uc5d0\uc11c \uc77c\uae4c\uc694?<\/h3>\n

A. \ucee8\ud0dd \uc13c\ud130\uc5d0 \ub9ce\uc740 \uae30\uc220\ub4e4\uc774 \ub3c4\uc785\ub418\uace0 \uc788\ub294\ub370\uc694. \ud070 \ud6a8\uacfc\ub97c \ubabb \ubcf4\uace0 \uc788\ub2e4\uace0 \ub2f5\ud560 \uc218 \uc788\uaca0\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uba74 AI\ub97c \ud65c\uc6a9\ud55c \ucc57\ubd07, \u2018\uc2a4\ud53c\uce58 \ud22c \ud14d\uc2a4\ud2b8(STT)\u2019 \uae30\uc220 \ub4f1\ub4f1\uc774 \uc801\uc6a9\ub41c \uc0ac\ub840\uac00 \uc788\uc2b5\ub2c8\ub2e4\ub9cc, \uc774\ub4e4\uc774 \uc0c1\ub2f4\uc6d0 \ub300\ube44\ud574\uc11c \ub354 \ub098\uc740 \uc751\ub300\ub97c \ud558\uc9c0 \ubabb\ud55c \uacbd\uc6b0\uac00 \ub2e4\uc218\uc785\ub2c8\ub2e4.<\/p>\n

\uadf8\ub807\ub2e4\uba74, \uadf8 \uc774\uc720\ub294 \ubb34\uc5c7\uc77c\uae4c\uc694? \uac01\uc885 \uae30\uc220 \ub3c4\uc785\uc5d0 \uc55e\uc11c \uc6b0\uc120\uc2dc\ub418\uc5b4\uc57c \ud560 \uac83\uc774 \u2018\uace0\uac1d \ub370\uc774\ud130 \ud1b5\ud569\u2019\uc785\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130 \ud1b5\ud569 \uc5c6\uc774 \uae30\uc220\ub9cc \uc801\uc6a9\ud588\uae30 \ub54c\ubb38\uc5d0 \uba85\ucf8c\ud55c \ubc1c\uc804\uc774 \uc5c6\uc5c8\ub358 \uac83\uc774\uc8e0.<\/p>\n

\"Startup<\/p>\n

Q. \u2018\uace0\uac1d \ub370\uc774\ud130 \ud1b5\ud569\u2019\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc124\uba85 \ubd80\ud0c1\ub4dc\ub9bd\ub2c8\ub2e4.<\/h3>\n

A. \uc608\ub97c \ub4e4\uc5b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uac00 \ud1b5\uc2e0\uc0ac\uc5d0 \ubb38\uc758\ub97c \ud55c\ub2e4\uace0 \uac00\uc815\ud574\ubcfc\uac8c\uc694. \ub204\uad70\uac00\ub294 \uac1c\uc778\uc815\ubcf4\ucc98\ub9ac\ub97c \uc6d0\ud560 \uc218 \uc788\uace0, \uacb0\uc81c\uc815\ubcf4 \ubcc0\uacbd, \uc11c\ube44\uc2a4 \ubcc0\uacbd\uc774\ub098 \ud574\uc9c0 \ub4f1\ub4f1 \uc6d0\ud558\ub294 \uac83\ub4e4\uc774 \ub2e4 \ub2e4\ub97c \uac83\uc785\ub2c8\ub2e4. \uadf8\ub7f0\ub370 \uc6b0\ub9ac\uc640 \uc5f0\uacb0\ub41c \uc0c1\ub2f4\uc6d0\uc774 \uc774\uac78 \ub2e4 \ub4e4\uace0 \uc788\uc9c0 \uc54a\uc740 \uacbd\uc6b0\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\uba74 \uace0\uac1d\uc758 \uc694\uccad\uc744 \ub4e3\uace0 \uc774\ud6c4 \uc790\ub8cc\ub97c \ucd94\uac00\ub85c \ucc3e\uac70\ub098, \ub2e4\ub978 \ub2f4\ub2f9\uc790\uc5d0\uac8c \ub118\uae30\uac8c \ub429\ub2c8\ub2e4. \uc774\uac83\uc774 \uace7 \ube44\ud6a8\uc728\uc774 \ub418\uaca0\uc8e0. \ub610 \uc0c1\ub2f4\uc6d0\uc774 \uc2e0\uc785\uc0ac\uc6d0\uc774\ub77c\uba74 \uc5b4\ub5a8\uae4c\uc694? \uad50\uc721\uc5d0 \ub9ce\uc740 \uc2dc\uac04\uc774 \ub4e4 \uac83\uc774\uace0, \ucc98\ub9ac\uc5d0\ub3c4 \uc2dc\uac04\uc774 \uc624\ub798 \uac78\ub9b4 \uac81\ub2c8\ub2e4.<\/p>\n

\uc774\ub7f0 \ubb38\uc81c\ub294 \uc5b4\ub290 \ud68c\uc0ac\ub77c\uace0 \ud2b9\uc815 \uc9d3\uc9c0 \uc54a\uc544\ub3c4, \ub9ce\uc740 \ud68c\uc0ac\ub4e4\uc774 \uadf8\ub807\uc2b5\ub2c8\ub2e4. \ub300\uae30\uc5c5\ub4e4\ub3c4 \uadf8\ub7f0 \uacbd\uc6b0\uac00 \ubd80\uc9c0\uae30\uc218\uace0\uc694. AI\ub098 \uc790\ub3d9\ud654 \ud234\uc774 \uc5b4\ub290 \uc815\ub3c4 \ub3c4\uc6c0\uc774 \ub420 \uc21c \uc788\uc9c0\ub9cc, \uadfc\ubcf8\uc801\uc778 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc9c0 \ubabb\ud569\ub2c8\ub2e4.<\/p>\n

\u2018\uace0\uac1d \ub370\uc774\ud130 \ud1b5\ud569\u2019 \uc2dc\uc2a4\ud15c\uc774 \uc81c\ub300\ub85c \uac16\ucdb0\uc84c\ub2e4\uba74 \uc5b4\ub5a8\uae4c\uc694? \uac04\uc18c\ud654\ub41c \uc2dc\uc2a4\ud15c\uc73c\ub85c \uace0\uac1d\uc758 \uc815\ubcf4\ub97c \uc27d\uace0 \uac04\ud3b8\ud558\uac8c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc218\uc815\ub418\uac70\ub098 \ubcc0\uacbd\ub41c \uc815\ubcf4\ub97c \ud68c\uc0ac \uc804\uccb4\uac00 \uc2e4\uc2dc\uac04\uc73c\ub85c \uacf5\uc720\ud55c\ub2e4\uba74 \uc5ec\ub7ec \ud300\uc5d0\uc11c \ub3d9\uc2dc\ub2e4\ubc1c\uc801\uc73c\ub85c \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\uace0\uc694.<\/p>\n

Q. \uadf8 \ubd80\ubd84\uc740 \uc138\uc77c\uc988\ud3ec\uc2a4\uac00 \uc790\ub791\ud558\ub294 \ubd80\ubd84\uc774 \uc544\ub2d0\uae4c \uc2f6\uc2b5\ub2c8\ub2e4.<\/h3>\n

A. \ub124, \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uc624\ub7ab\ub3d9\uc548 \uc774\uc57c\uae30\ud574\uc654\uc2b5\ub2c8\ub2e4. \ud1b5\ud569\ub41c \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uace0\uac1d \uc815\ubcf4\ub97c \uc804\ubd80 \ubcfc \uc218 \uc788\ub294 C360, Customer360\uc774\uc8e0. \uc9c4\ubd80\ud55c \uc598\uae30\ucc98\ub7fc \ubcf4\uc77c \uc218 \uc788\uc9c0\ub9cc \uace0\uac1d\ub4e4 \uc55e\uc5d0 \ub193\uc5ec\uc788\ub294 \ud604\uc2e4\uc774\uba74\uc11c, \ub3d9\uc2dc\uc5d0 \uae09\ubc15\ud55c \uacfc\uc81c\uc785\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 C360\uc774\ub77c\uace0 \ud558\ub294 \u2018\uace0\uac1d \ub370\uc774\ud130 \ud1b5\ud569\u2019 \uc2dc\uc2a4\ud15c\uc744 20\ub144 \ub118\uac8c \uc6b4\uc601\ud574\uc624\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ub2e8\uc77c\ud654\ub41c \ud50c\ub7ab\ud3fc \uc704\uc5d0\uc11c AI, \uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\uac00 \ud65c\uc57d\ud558\uba74\uc11c \uace0\uac1d\ub4e4\uc5d0\uac8c \ucd5c\uc0c1\uc758 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub418\ub294 \uac83\uc774\uc8e0.<\/p>\n

\uc0ac\ub840\ub97c \ud558\ub098 \ub4e4\uc5b4\uc11c \uc774\uc57c\uae30\ud574\ubcfc\uae4c\uc694? \uc800\ud76c \uc11c\ube44\uc2a4\ub97c \ub3c4\uc785\ud55c \ud55c \uae30\uc5c5 \uc774\uc57c\uae30\uc785\ub2c8\ub2e4. \uc5c4\uccad\ub09c \uc22b\uc790\uc758 \uace0\uac1d\ub4e4\uacfc \ub9e4\uc77c \uc218\ub9ce\uc740 \ubb38\uc758\ub4e4\uc744 \uc8fc\uace0\ubc1b\ub294 \ucee4\uba38\uc2a4 \uae30\uc5c5\uc785\ub2c8\ub2e4. \uc774\ub4e4\uc774 \ucc98\uc74c \uc120\ud0dd\ud55c \uac74 \u2018\ucc57\ubd07\u2019\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\ub4e4\uc758 \uc5c5\ubb34 \uacfc\uc911\uc744 \uc904\uc5ec\uc11c \ud6a8\uc728\uc744 \ub192\uc774\uae30 \uc704\ud568\uc774\uc5c8\uc8e0.<\/p>\n

\uadf8\ub807\uac8c \uc57d 6\uac1c\uc6d4\uc744 \ub4e4\uc5ec \u2018\ucc57\ubd07\u2019 \uc2dc\uc2a4\ud15c \uad6c\ud604\uc744 \uc704\ud574 \ub178\ub825\ud588\uc9c0\ub9cc, \uacb0\uacfc\uc801\uc73c\ub85c\ub294 \uc544\uc26c\uc6c0\ub9cc \ub0a8\uacbc\uc2b5\ub2c8\ub2e4. \uc774 \u2018\ucc57\ubd07\u2019\uc774 \uac04\ub2e8\ud55c \uc2dc\uc2a4\ud15c\uac19\uc9c0\ub9cc \uc774\ub97c \uad6c\ud604\ud558\uae30 \uc704\ud574\uc11c\ub294 \uc5ec\ub7ec \ub2e4\uc591\ud55c \uc194\ub8e8\uc158\uc774 \uc870\ud569\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ub300\ub2e4\uc218 \uae30\uc5c5\ub4e4\uc774 \uc774 \uc194\ub8e8\uc158\uc744 \uc124\uacc4\ud558\uace0 \uac80\uc99d\ud558\ub294 \uac83\uc5d0 \uae09\uae09\ud569\ub2c8\ub2e4. \uc774 \uae30\uc5c5\uc740 \uadf8\ub807\uac8c \uba87 \uac1c\uc6d4 \ub3d9\uc548 \uad6c\ucd95\uc5d0 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0, \uc800\ud76c \uc138\uc77c\uc988\ud3ec\uc2a4\ub97c \ub3c4\uc785\ud558\uae30\ub85c \uacb0\uc815\ud588\uc2b5\ub2c8\ub2e4. \ub3c4\uc785 \uacb0\uc815 \uc774\ud6c4 2\uc8fc\ub9cc\uc5d0 \uc81c\ud488\uc744 \uac80\uc99d\ud588\uace0, 3\uac1c\uc6d4\ub9cc\uc5d0 \uad6c\ucd95\uc744 \ub05d\ub0c8\uc2b5\ub2c8\ub2e4. \uc774\ubbf8 \uace0\uac1d\uc815\ubcf4\ub97c \ud1b5\ud569\ud574 \uad00\ub9ac\ud558\uace0 \uc788\uc5c8\uae30 \ub54c\ubb38\uc5d0 \uc9c0\uae08\ub3c4 \ud6a8\uc728\uc801\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \ud65c\uc6a9\ud558\uace0 \uc788\uc8e0.<\/p>\n

\"Startup<\/p>\n

Q. \ubc14\uc57c\ud750\ub85c AI \uc2dc\ub300\uac00 \ub3c4\ub798\ud588\uc2b5\ub2c8\ub2e4. AI \uc2dc\ub300\uc5d0\ub3c4 \uc6b0\ub9ac\uac00 \u2018\uc11c\ube44\uc2a4\u2019\ub97c \uc8fc\ubaa9\ud574\uc57c \ud560 \uc774\uc720\ub294 \ubb34\uc5c7\uc77c\uae4c\uc694?<\/h3>\n

A. \uc65c\ub0d0\ud558\uba74, \u2018\uc11c\ube44\uc2a4\u2019\ub294 \ubaa8\ub4e0 \uae30\uc5c5\uacfc \uace0\uac1d\uc744 \uc787\ub294 \uc811\uc810\uc774\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n

\uc608\uc804\uc5d4 \uc774 \ucee8\ud0dd \uc13c\ud130\ub97c \ub450\uace0 \u2018\uc560\ud504\ud130\uc11c\ube44\uc2a4\u2019\ub77c\uace0 \ub9ce\uc774\ub4e4 \ubd88\ub800\uc2b5\ub2c8\ub2e4. \uacfc\uac70\uc5d4 \uace0\uac1d\uc758 \ubd88\ub9cc\uc744 \ucd5c\uc18c\ud654\ud574 \ub098\uc05c \uac10\uc815\uc744 \uac16\uc9c0 \uc54a\uac8c \ud558\ub294 \uac83\uc774 \uc8fc \ubaa9\uc801\uc774\uc5c8\uc5b4\uc694. \uadf8\ub798\uc11c \uc774 \ub2e8\uacc4\uc5d0\uc11c \ubb54\uac00 \uc0dd\uc0b0\uc774 \uc774\ub904\uc9c4\ub2e4\uace0 \uc0dd\uac01\ud558\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd \uc13c\ud130\ub97c \u2018Cost \uc13c\ud130\u2019\ub77c\uace0 \ubd80\ub974\uae30\ub3c4 \ud588\uc5b4\uc694. \ube44\uc6a9\ub9cc \uc7a1\uc544\uba39\ub294 \ud300\uc774\ub77c\ub294 \ub73b\uc774\uc8e0. \uc5ec\uc804\ud788 \uc774\ub7f0 \uad00\uc810\uc73c\ub85c \ucee8\ud0dd \uc13c\ud130\ub97c \ubc14\ub77c\ubcf4\ub294 \ubd84\ub4e4\ub3c4 \ub9ce\uc8e0.<\/p>\n

\uc774\uc81c\ub294 \u2018\uc560\ud504\ud130 \uc138\uc77c\uc988\u2019\uc758 \uac1c\ub150\uc73c\ub85c \uc774 \ucee8\ud0dd \uc13c\ud130\ub97c \ub9ce\uc774\ub4e4 \ubc14\ub77c\ubd05\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8\uc744 \uadf9\ub300\ud654\uc2dc\ucf1c\uc11c \uc5c5\uc140\ub9c1(Upselling)\ud560 \uc218 \uc788\ub294 \ubd80\ubd84\uc744 AI\uac00 \ub3c4\uc640\uc8fc\ub294 \uac83\uc774\uc8e0. \uace0\uac1d\uc758 \uc694\uad6c\uc5d0\uc11c \uac10\uc815\uc744 \uc77d\uc5b4\ub0b4 \ub354 \ud6a8\uc728\uc801\uc73c\ub85c \uc751\ub300\ud558\uba74\uc11c \ubd80\uac00\uac00\uce58\ub97c \ucc3d\ucd9c\ud558\uac70\ub098, \ucd94\uac00\uc801\uc778 \uc0c1\ud488 \ucd94\ucc9c\uc744 \ud1b5\ud574 \ub9e4\ucd9c\ub85c \uc774\uc5b4\uc9c0\uac8c\ub054 \ud558\ub294 \uac83\uc774\uc8e0. \uc0c1\ub2f4\uc6d0\uc774 \uc9c8\uc758\uc751\ub2f5\ub9cc \ud558\ub358 \uc2dc\ub300\uc5d0\uc11c \uc774\uc81c\ub294 \uc138\uc77c\uc988\uae4c\uc9c0 \uc0dd\uac01\ud558\ub294 \uc2dc\ub300\uac00 \ub410\uace0, \uadf8\ub807\uae30 \ub54c\ubb38\uc5d0 \ub9ce\uc740 \uc5ed\ub7c9\uc774 \uc694\uad6c\ub429\ub2c8\ub2e4. \uc774\ub7f0 \uac83\uc744 AI\uac00 \ub3c4\uc640\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\"Startup<\/p>\n

Q. \ub9d0\uc500\ud558\uc2e0 \uac83\ucc98\ub7fc AI \ub3c4\uc785\uc73c\ub85c \uc5c5\ubb34 \ud6a8\uc728 \uc0c1\uc2b9\uc744 \uae30\ub300\ud560 \uc218 \uc788\uc744 \uac83 \uac19\uc2b5\ub2c8\ub2e4.<\/h3>\n

\uc6b0\ub9ac\uac00 \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34\ub97c \uc0dd\uac01\ud558\uba74 \uc77c\ubc18\uc801\uc73c\ub85c \uace0\uac1d\uc751\ub300\uac00 \uac00\uc7a5 \uba3c\uc800 \ub5a0\uc624\ub985\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc2e4\uc81c \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \uc911 \uace0\uac1d\uc751\ub300\ub294 \uc808\ubc18 \uc815\ub3c4\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4. \ub2e4\ub978 \uc808\ubc18\uc740 \ubc31\uc5d4\ub4dc \uc5c5\ubb34, \uadf8\ub7ec\ub2c8\uae4c \uc0c1\ub2f4 \ud6c4 \ucc98\ub9ac\uacfc\uc815\uc5d0 \ud574\ub2f9\ud569\ub2c8\ub2e4. \uc8fc\ubb38 \ucc98\ub9ac, \ucde8\uc18c, \ubcc0\uacbd \ub4f1 \uc0c1\ub2f4\uacfc \uc5f0\uacc4\ub41c \uc5ec\ub7ec \ubc31\uc5d4\ub4dc \uc5c5\ubb34\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc5d0\uc774\uc804\ud2b8\ud3ec\uc2a4\ub294 \uc774\ub7f0 \ubd80\ubd84\uc758 \uc790\ub3d9\ud654\ub3c4 \ub3c4\uc640\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud1b5\ud569\ub41c \uace0\uac1d \ub370\uc774\ud130\ub97c \ubc14\ud0d5\uc73c\ub85c, \uc7a5\ubcbd \uc5c6\uc774(\uc2ec\ub9ac\uc2a4, Seamless) \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\uac8c \ub3c4\uc640\uc8fc\ub294 \uac70\uc8e0. \uc774\ub807\uac8c \ub418\uba74 \uc0c1\ub2f4\uc6d0\uc740 \uace0\uac1d\uacfc\uc758 \uc0c1\ub2f4\uc5d0 \ub354 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubd80\uac00\uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub294 \uc77c\uc5d0 \ub354 \ub178\ub825\uc744 \ud558\ub294\uac70\uc8e0. \ub2e4\uc2dc \ub9d0\ud574, \uc0c1\ub2f4\uc6d0\ub4e4\uc774 \ub2e8\uc21c \ub178\ub3d9\ubcf4\ub2e4\ub294 \u2018\ud734\uba3c \ud130\uce58\u2019\uac00 \ub354 \ud544\uc694\ud55c \ubd80\ubd84\uc5d0 \ub9ac\uc18c\uc2a4\ub97c \ud560\uc560\ud558\uac8c \ub418\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\"Startup<\/p>\n

Q. \uc88b\uc740 \ub9d0\uc500 \uac10\uc0ac\ud569\ub2c8\ub2e4. \ub05d\uc73c\ub85c \uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uace0\ubbfc\ud558\ub294 \uae30\uc5c5\uc5d0\uac8c \ub9c8\uc9c0\ub9c9\uc73c\ub85c \ud558\uace0 \uc2f6\uc73c\uc2e0 \uc774\uc57c\uae30 \ubd80\ud0c1\ub4dc\ub9bd\ub2c8\ub2e4.<\/h2>\n

A. \uc544\uc9c1\ub3c4 \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc774 \ubcf4\uc548 \uc774\uc288, \ucee4\uc2a4\ud130\ub9c8\uc774\uc9d5 \uc774\uc288 \ub4f1\uc744 \uace0\ub824\ud574 \ub0b4\ubd80 \uc2dc\uc2a4\ud15c\uc744 \uc790\uccb4 \uac1c\ubc1c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubd80\ubd84\uc774 \ud074\ub77c\uc6b0\ub4dc \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc804\ud658\ud558\ub294 \ub370\uc5d0 \uac00\uc7a5 \ud070 \uace0\ubbfc\uac70\ub9ac\uac00 \ub418\uace4 \ud569\ub2c8\ub2e4.<\/p>\n

\uc800\ud76c \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uae00\ub85c\ubc8c\ubfd0 \uc544\ub2c8\ub77c \uad6d\ub0b4\uc5d0\ub3c4 \uad49\uc7a5\ud788 \ub9ce\uc740 \ub3c4\uc785 \uc0ac\ub840\ub97c \ubcf4\uc720\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uac01 \uae30\uc5c5\uc5d0 \ub9de\ucda4\uc73c\ub85c \uaf2d \ud544\uc694\ud55c \uc11c\ube44\uc2a4\ub4e4\uc744 \uc885\ud569\uc801\uc73c\ub85c \uc81c\uc2dc\ud558\ub294 \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc744 \uad6c\uc131\ud574 \ud15c\ud50c\ub9bf\uc73c\ub85c \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub807\uac8c \ud45c\uc900\ud654\ub41c AI \ud15c\ud50c\ub9bf\uc774 \uc5b4\ub290\ub367 200\uac1c\uac00 \ub118\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc800\ud76c \uc138\uc77c\uc988\ud3ec\uc2a4\ub97c \ubbff\uace0 \ud568\uaed8 \ud558\uc2e0\ub2e4\uba74, \ubd84\uba85 \ub354 \ub098\uc740 \ube44\uc988\ub2c8\uc2a4 \ud6a8\uacfc\ub97c \ub0b4\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"

– \ubc15\uc591\uad50 \ud074\ub77c\uc6b0\ub4dc \uc601\uc5c5 \ucd1d\uad04 \ube44\uac00 \ub0b4\ub9b4 \ub4ef \uc794\ub729 \ud750\ub9b0 \uc624\ud6c4, \uc138\uc77c\uc988\ud3ec\uc2a4\ucf54\ub9ac\uc544 \ubc15\uc591\uad50 \ud074\ub77c\uc6b0\ub4dc \uc601\uc5c5 \ucd1d\uad04 \ubcf8\ubd80\uc7a5\uc744 \ub9cc\ub0ac\uc2b5\ub2c8\ub2e4. \uccab\uc778\uc0c1\uc740 \ub2e4\uc18c \uae34\uc7a5\ub41c \ub4ef\ud588\uc9c0\ub9cc, \uc11c\ube44\uc2a4 \uc0b0\uc5c5\uc758 \ubcc0\ud654\uc640 \ud6a8\uc728 \ud601\uc2e0\uc744 \uc774\uc57c\uae30\ud558\ub294 \uc21c\uac04 \uadf8\uc758 \uc5b4\uc870\ub294 \ud655\uc2e0\uc73c\ub85c \uac00\ub4dd…<\/p>\n","protected":false},"author":1,"featured_media":975,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[112],"coauthors":[8],"class_list":["post-980","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-company-culture"],"yoast_head":"\n[\uc5c4\uccad \uce5c\uadfc\ud55c AI] \ucf54\uc2a4\ud2b8 \uc13c\ud130\uc5d0\uc11c \ud504\ub85c\ud54f \uc13c\ud130\ub85c, \uc11c\ube44\uc2a4\ub294 \uc131\uc7a5\uc758 \uc6d0\ub3d9\ub825 \uc785\ub2c8\ub2e4- \uc138\uc77c\uc988\ud3ec\uc2a4 - Salesforce<\/title>\n<meta name=\"description\" content=\"\uae00\ub85c\ubc8c 1\uc704 CRM\uc758 \uc11c\ube44\uc2a4 \uc804\ubb38\uac00\ub294 \uc5b4\ub5bb\uac8c \uc77c\ud560\uae4c\uc694? \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \uc2e0\ub8b0\ub97c \uc313\uc544\uac00\ub294 \uc138\uc77c\uc988\ud3ec\uc2a4 \uc11c\ube44\uc2a4 \ud300\uc758 \uc5c5\ubb34 \ubc29\uc2dd\uacfc \uc870\uc9c1 \ubb38\ud654! \ub2e8\uc21c\ud55c \uc0c1\ub2f4\uc744 \ub118\uc5b4 \ube44\uc988\ub2c8\uc2a4 \ud30c\ud2b8\ub108\ub85c \uc131\uc7a5\ud558\ub294 \uc11c\ube44\uc2a4 \uc804\ubb38\uac00\ub4e4\uc758 \uc5f4\uc815\uc801\uc778 \uc774\uc57c\uae30\ub97c \uacf5\uac1c\ud569\ub2c8\ub2e4.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/kr\/blog\/employee-blog-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[\uc5c4\uccad \uce5c\uadfc\ud55c AI] \ucf54\uc2a4\ud2b8 \uc13c\ud130\uc5d0\uc11c \ud504\ub85c\ud54f \uc13c\ud130\ub85c, \uc11c\ube44\uc2a4\ub294 \uc131\uc7a5\uc758 \ub3d9\ub825\uc6d0\uc785\ub2c8\ub2e4\" \/>\n<meta property=\"og:description\" content=\"\uae00\ub85c\ubc8c 1\uc704 CRM\uc758 \uc11c\ube44\uc2a4 \uc804\ubb38\uac00\ub294 \uc5b4\ub5bb\uac8c \uc77c\ud560\uae4c\uc694? 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