Reports and White Papers

New Research Based on
4,000 Marketers

customer service and social media



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5 Blueprints for Building Smarter Emails

Analyze your email marketing strategy and plan your next great campaign.

Marketing Cloud Quick Peek

Marketing Cloud Quick Peek

Build and manage 1-to-1 customer journeys.

5 Things You Should Know About Marketing Cloud

5 Things You Should Know About Marketing Cloud

See how Salesforce’s cross-channel marketing solution can grow your business.


Marketing Cloud for Payers

2016 Connected Patient Report

The Forrester Wave™: Email Marketing Service Providers, Q3 2016

The Marketing Holiday Calendar: A Guide to Retail Success in the Holiday Season

Marketing Cloud at Your Service

Scotch & Soda and Emark Email and Facebook Ads Case Study

IDC Report: Using Customer Data to Better Meet Customer Expectations

Salesforce for Marketers: Welcome to the Age of the Customer

Advertising Index Q1 2016 Report

Social Studio for Healthcare Providers

Email Marketing Empowered

Fanatics Customer Journey Playbook

2015 Connected Shoppers Report

8 Stories of Email Success

Special Report: What Millennials Expect from Their Banks

5 Things You Should Know About Marketing Cloud

The Email Workbook

Meet Predictive Journeys

Dawn of the Digital Marketer

Success Through Social Listening

Marketing Cloud Quick Peek

How to Manage Social Media Engagement

The Business Leader’s Guide to Becoming a Social Business

2015 State of Marketing

What Financial Services Can Learn from Retailers

Nucleus ROI Case Study: Activision

Nucleus ROI Case Study: Salesforce Marketing Cloud and Room & Board Q1 2015 Advertising Benchmark

Cross-Channel Checklist: Mobile Messaging

2015 State of B2C Marketing

2015 State of B2B Marketing

5 Blueprints for Building Smarter Emails

#Winning at Social: 4 Steps to Enhance Your Social Media Strategy

50 Social Media Best Practices

Salesforce for Marketers

The State of Marketing Leadership

Rethink Email: Earn a Place in Your Customer's Inbox

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