{"id":5040,"date":"2025-01-21T17:47:23","date_gmt":"2025-01-21T17:47:23","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=5040"},"modified":"2025-01-21T17:50:37","modified_gmt":"2025-01-21T17:50:37","slug":"inventing-future-of-ai-agents","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/mx\/blog\/inventing-future-of-ai-agents\/","title":{"rendered":"Inventando el Futuro de los Agentes"},"content":{"rendered":"<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>El mejor modo de predecir el futuro es invent\u00e1ndolo.&nbsp;<\/p>\n<\/blockquote>\n<span class=\"citation-role\">Alan Kay, pionero en ciencias de la computaci\u00f3n\u00a0<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en LinkedIn (se abre en una pesta\u00f1a nueva)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fmx%2Fblog%2Finventing-future-of-ai-agents%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Inventando%20el%20Futuro%20de%20los%20Agentes\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en Twitter (se abre en una pesta\u00f1a nueva)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Inventando%20el%20Futuro%20de%20los%20Agentes&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fmx%2Fblog%2Finventing-future-of-ai-agents%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en Facebook (se abre en una pesta\u00f1a nueva)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fmx%2Fblog%2Finventing-future-of-ai-agents%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Inventando el Futuro de los Agentes\" https:\/\/www.salesforce.com\/mx\/blog\/inventing-future-of-ai-agents\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>La computaci\u00f3n siempre ha avanzado en un movimiento irregular, lo que los bi\u00f3logos llaman equilibrio puntuado. Las nuevas capacidades tecnol\u00f3gicas surgen gradualmente de laboratorios de investigaci\u00f3n y de los garajes de innovadores, hasta que, de pronto, parece que algo nuevo est\u00e1 por suceder. Lo siguiente son logros pioneros de invenci\u00f3n que cambian el eje de lo posible. De repente, nos encontramos en un nuevo paradigma, siendo testigos de plataformas que desatan olas de innovaci\u00f3n. Ejemplos de esto incluyen la Apple Macintosh, el iPhone y nuestra propia Salesforce Platform, que impuls\u00f3 el modelo de software empresarial como servicio <a href=\"https:\/\/www.salesforce.com\/mx\/saas\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">(SaaS<\/a>), dando origen a toda una industria.&nbsp;<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cDe repente, nos encontramos en un nuevo paradigma, siendo testigos de plataformas que desatan olas de innovaci\u00f3n.\u201d&nbsp;<\/p>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en LinkedIn (se abre en una pesta\u00f1a nueva)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fmx%2Fblog%2Finventing-future-of-ai-agents%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Inventando%20el%20Futuro%20de%20los%20Agentes\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en Twitter (se abre en una pesta\u00f1a nueva)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Inventando%20el%20Futuro%20de%20los%20Agentes&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fmx%2Fblog%2Finventing-future-of-ai-agents%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en Facebook (se abre en una pesta\u00f1a nueva)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fmx%2Fblog%2Finventing-future-of-ai-agents%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Inventando el Futuro de los Agentes\" https:\/\/www.salesforce.com\/mx\/blog\/inventing-future-of-ai-agents\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>Alan Kay fue uno de esos pioneros. En 1971, cuando Kay comenz\u00f3 a trabajar en Xerox PARC, las computadoras con las que trabajaba eran del tama\u00f1o de una habitaci\u00f3n y solo cuatro de ellas estaban conectadas a la incipiente ARPAnet, precursora de Internet. Kay, un talentoso m\u00fasico, aport\u00f3 una sensibilidad human\u00edstica a la innovaci\u00f3n que lo ayud\u00f3 a inventar el Dynabook, una audaz visi\u00f3n de la computaci\u00f3n personal en 1972. El Dynabook era una laptop con bater\u00eda, pantalla t\u00e1ctil y acceso inal\u00e1mbrico a toda la informaci\u00f3n del mundo, y lo m\u00e1s radical: dise\u00f1ada para ser utilizada incluso por ni\u00f1os.&nbsp;<\/p>\n\n\n\n<p>Kay y su equipo en PARC continuaron desarrollando muchos de los pilares fundamentales de la computaci\u00f3n personal moderna, incluyendo ventanas superpuestas, la interfaz gr\u00e1fica de usuario y la programaci\u00f3n orientada a objetos din\u00e1mica. M\u00e1s adelante, en Apple, Kay tambi\u00e9n contribuy\u00f3 al desarrollo de la visi\u00f3n que dio vida al ic\u00f3nico video Apple Knowledge Navigator de 1987, un claro antecedente del iPad y el iPhone.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h6>Lo que nos espera:<\/h6><ul><li><a href=\"#h-agentforce-trayendo-el-futuro-al-presente-nbsp\" data-level=\"2\">Agentforce: Trayendo el Futuro al Presente \u00a0<\/a><\/li><li><a href=\"#h-el-fin-del-principio-de-una-nueva-era-de-la-ia-nbsp\" data-level=\"2\">\u201cEl fin del principio\u201d de una nueva era de la IA \u00a0<\/a><\/li><li><a href=\"#h-de-la-imaginacion-a-dar-forma-al-futuro-nbsp\" data-level=\"2\">De la Imaginaci\u00f3n a Dar Forma al Futuro \u00a0<\/a><\/li><li><a href=\"#h-te-gusto-saber-mas-sobre-ia-generativa\" data-level=\"2\">\u00bfTe gust\u00f3 saber m\u00e1s sobre IA generativa?<\/a><\/li><\/ul><\/div>\n\n\n\n<div class=\"layout-two wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">6 estrategias para preparar una IA generativa confiable<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/mx\/resources\/research-reports\/trusted-gen-ai-report-2024\/\">Descargar gu\u00eda<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/mx\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-two.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/mx\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-two.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/mx\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-two.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-agentforce-trayendo-el-futuro-al-presente-nbsp\"><strong>Agentforce: Trayendo el Futuro al Presente<\/strong>&nbsp;<\/h2>\n\n\n\n<p>La simbiosis entre el trabajo visionario y el desarrollo de posibilidades tecnol\u00f3gicas crudas vino a la mente mientras Salesforce Futures reflexionaba sobre el lanzamiento de Agentforce en Dreamforce 2024. Un a\u00f1o antes, para Dreamforce 2023, nos inspiramos expl\u00edcitamente en el Apple Knowledge Navigator para crear nuestro filme <strong>Salesforce 2030<\/strong>, que present\u00f3 una visi\u00f3n de humanos colaborando fluidamente con sofisticados agentes de inteligencia artificial aut\u00f3nomos.&nbsp;<\/p>\n\n\n\n<p>M\u00e1s recientemente, las ediciones de nuestra revista que destacaron los temas <strong>Agentes de IA Personalizados<\/strong> y <strong>Agentes en el Trabajo<\/strong> han reducido la brecha entre la imaginaci\u00f3n y las capacidades emergentes de los agentes, mostrando c\u00f3mo podr\u00edan transformar los negocios tal como los conocemos.&nbsp;<\/p>\n\n\n\n<p>Agentforce, un conjunto de herramientas y agentes personalizables en la Salesforce Platform, ofrece una soluci\u00f3n elegante a la complejidad de implementar herramientas de inteligencia artificial. Est\u00e1 dise\u00f1ado para abordar los desaf\u00edos que enfrentan las empresas al integrar diferentes componentes del ecosistema de IA \u2014datos, modelos, infraestructura y aplicaciones\u2014 en un sistema funcional y unificado.&nbsp;<\/p>\n\n\n\n<p>Adem\u00e1s, Agentforce aprovecha capacidades clave de la Salesforce Platform, como el uso de metadatos, permisos y medidas avanzadas de seguridad. Por su parte, herramientas como <strong>Agent Builder<\/strong> y <strong>Model Builder<\/strong> permiten a las organizaciones crear, personalizar y desplegar agentes de IA de manera sencilla. Mientras tanto, el motor de razonamiento Salesforce <strong>Atlas Reasoning Engine<\/strong> permite a los agentes manejar de forma aut\u00f3noma tanto tareas rutinarias como aquellas de mayor complejidad.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-el-fin-del-principio-de-una-nueva-era-de-la-ia-nbsp\"><strong>\u201cEl fin del principio\u201d de una nueva era de la IA<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Agentforce representa un avance incre\u00edble para Salesforce y el mundo empresarial, motivo por el cual m\u00e1s de 10,000 personas en Dreamforce 2024 se apresuraron a construir sus propios agentes. Los asistentes participaron en la experiencia de <strong>Agent Builder<\/strong>, donde transformaron instrucciones verbales en agentes funcionales en menos de 15 minutos. Tanto para nuestro equipo como para los clientes con los que interactuamos, fue como si el futuro se estuviera inventando y trayendo al presente justo frente a nuestros ojos.&nbsp;<\/p>\n\n\n\n<p>Estos no son simplemente otra versi\u00f3n de los chatbots. Se trata de una nueva generaci\u00f3n de inteligencia artificial que podr\u00eda redefinir c\u00f3mo operan las empresas y c\u00f3mo ofrecen experiencias superiores a los clientes. Esto ha llevado a empresas como Saks, OpenTable y Wiley a adoptar r\u00e1pidamente la tecnolog\u00eda. Kevin Quigley, Director de Mejora Continua en Wiley, lo expres\u00f3 as\u00ed: \u201cHa sido emocionante lanzar nuestro primer agente gracias al constructor sin c\u00f3digo, y hemos visto un aumento de m\u00e1s del 40% en la resoluci\u00f3n de casos, superando a nuestro antiguo bot.\u201d&nbsp;<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Estos no son simplemente otra versi\u00f3n de los <a href=\"https:\/\/www.salesforce.com\/mx\/atencion-al-cliente\/chatbot\/\">chatbots. <\/a>Se trata de una nueva generaci\u00f3n de inteligencia artificial que podr\u00eda redefinir c\u00f3mo operan las empresas y c\u00f3mo ofrecen experiencias superiores a los clientes.<\/p>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en LinkedIn (se abre en una pesta\u00f1a nueva)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fmx%2Fblog%2Finventing-future-of-ai-agents%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Inventando%20el%20Futuro%20de%20los%20Agentes\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en Twitter (se abre en una pesta\u00f1a nueva)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Inventando%20el%20Futuro%20de%20los%20Agentes&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fmx%2Fblog%2Finventing-future-of-ai-agents%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en Facebook (se abre en una pesta\u00f1a nueva)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fmx%2Fblog%2Finventing-future-of-ai-agents%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Inventando el Futuro de los Agentes\" https:\/\/www.salesforce.com\/mx\/blog\/inventing-future-of-ai-agents\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>Cuando observamos se\u00f1ales como estas en el presente, nuestra atenci\u00f3n se dirige hacia el potencial plausible del futuro. Pronto, anticipamos orquestaciones m\u00e1s complejas con m\u00faltiples agentes resolviendo desaf\u00edos empresariales de mayor nivel, como la simulaci\u00f3n de lanzamientos de nuevos productos o campa\u00f1as de marketing. En el \u00e1mbito del consumidor, prevemos que estas capacidades de agentes encuentren su camino en dispositivos y aplicaciones de uso cotidiano. Estos desarrollos prometen transformar tanto la forma en que se realiza el trabajo como la manera en que las empresas se conectan con sus clientes.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-de-la-imaginacion-a-dar-forma-al-futuro-nbsp\"><strong>De la Imaginaci\u00f3n a Dar Forma al Futuro<\/strong>&nbsp;<\/h2>\n\n\n\n<p>La especulaci\u00f3n solo nos llevar\u00e1 hasta cierto punto. Durante el pr\u00f3ximo a\u00f1o, con la disponibilidad general de Agentforce, herramientas poderosas y din\u00e1micas estar\u00e1n al alcance de cientos de miles de clientes de Salesforce en todo el mundo. Creemos que la capacidad de estos clientes para expresar sus necesidades comerciales a trav\u00e9s de agentes revelar\u00e1 casos de uso y aplicaciones que nunca hubi\u00e9ramos imaginado. <\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Agentforce no es solo un producto; es una plataforma para la experimentaci\u00f3n.<\/strong>&nbsp;<\/p>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en LinkedIn (se abre en una pesta\u00f1a nueva)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fmx%2Fblog%2Finventing-future-of-ai-agents%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Inventando%20el%20Futuro%20de%20los%20Agentes\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en Twitter (se abre en una pesta\u00f1a nueva)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Inventando%20el%20Futuro%20de%20los%20Agentes&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fmx%2Fblog%2Finventing-future-of-ai-agents%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en Facebook (se abre en una pesta\u00f1a nueva)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fmx%2Fblog%2Finventing-future-of-ai-agents%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Inventando el Futuro de los Agentes\" https:\/\/www.salesforce.com\/mx\/blog\/inventing-future-of-ai-agents\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>Como en cada cambio tecnol\u00f3gico importante que lo precedi\u00f3 \u2014incluidos aquellos en los que Alan Kay y su equipo en PARC tuvieron un papel destacado\u2014 la verdadera magia no estar\u00e1 en lo que hemos construido, sino en lo que las personas har\u00e1n con ello. Inventar el futuro significa reconocer que cada interacci\u00f3n, cada agente implementado y cada problema resuelto de formas nuevas e inesperadas influye en el futuro.&nbsp;<\/p>\n\n\n\n<p>Para Salesforce Futures, esto marca la necesidad de un cambio: pasar de anticipar e imaginar el futuro a sumergirse y moldearlo.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-te-gusto-saber-mas-sobre-ia-generativa\"><strong>\u00bfTe gust\u00f3 saber m\u00e1s sobre IA generativa?<\/strong><\/h2>\n\n\n\n<p>Nuestro&nbsp;<a href=\"https:\/\/www.salesforce.com\/mx\/blog\/page\/leading-through-change\/3\">blog<\/a>&nbsp;y&nbsp;<a href=\"https:\/\/www.salesforce.com\/mx\/resources\/\">Centro de Recursos<\/a>&nbsp;est\u00e1n siempre actualizados con novedades y contenidos sobre&nbsp;<strong>CRM<\/strong>&nbsp;e<strong>&nbsp;inteligencia artificial.<\/strong>&nbsp;A continuaci\u00f3n te sugerimos otras lecturas que te pueden resultar \u00fatiles:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/mx\/agentforce\/\">M\u00e1s informaci\u00f3n sobre Agentforce<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/mx\/blog\/ai-agent-myths\/\">5 mitos sobre los agentes de IA y la verdad tras ellos<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/mx\/agentforce\/what-are-ai-agents\/\">\u00bfQu\u00e9 son los agentes de IA? La gu\u00eda completa<\/a><\/li>\n<\/ul>\n\n\n\n<p>Aprovecha para conocer todas las funcionalidades del&nbsp;<a href=\"https:\/\/www.salesforce.com\/mx\/products\/einstein\/overview\/\">Einstein<\/a>&nbsp;y entender c\u00f3mo puede transformar tus resultados.<\/p>\n\n\n\n<div class=\"layout-three wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Conoce el Agentforce<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Humanos y Agentes se unen por el \u00e9xito del cliente. Cree y personalice agentes de IA aut\u00f3nomos para ayudar continuamente a sus colaboradores y clientes.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/mx\/form\/agentforce\/demo\/\">Ver demo<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/mx\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-three.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/mx\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-three.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Descubre c\u00f3mo los pioneros tecnol\u00f3gicos, como Alan Kay, transformaron el futuro de la computaci\u00f3n con innovaciones que cambiaron paradigmas y crearon olas de innovaci\u00f3n. <\/p>\n","protected":false},"author":522,"featured_media":5041,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"82cb154c0c0f4b459b1cee0255028326","post_meta_title":"","ai_synopsis":"","footnotes":""},"sf_topic":[446],"sf_content_type":[],"blog":[],"coauthors":[4],"class_list":["post-5040","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Inventando el Futuro de los Agentes | Salesforce<\/title>\n<meta name=\"description\" content=\"Descubre c\u00f3mo los pioneros tecnol\u00f3gicos, como Alan Kay, transformaron el futuro de la computaci\u00f3n con innovaciones que cambiaron paradigmas y crearon olas de innovaci\u00f3n.\" \/>\n<meta name=\"robots\" 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