Deliver cross-channel personalised experiences at every step of the customer lifecycle with B2C journey management.
Learn how to connect every interaction across email, mobile, advertising, and the web — along with sales and service — into a seamless customer experience.
Harness all of your customer data from any source based on attributes, browsing behaviours, and purchase history to build personalised messaging.
Trigger customers on journeys based on real-time events like purchases, mobile app downloads, or closed service cases.
Continually adjust customers’ paths based on their current and predicted behaviour.
Lay out visual customer journeys — either simple or complex — for reference and revision.
Communicate seamlessly across email, SMS, push notifications, ads, web landing pages, and apps — so your customers get the right information, wherever they are.
Unite marketing, commerce, sales, and service in the overall customer journey to increase engagement and satisfaction.
Set and maintain automated journey logic for customer engagement, decisions, random journey splits, and content tests — so you’re ready for everything.
Deliver simple or complex personalised journeys for hundreds to millions of individual customers.
Leverage reporting to take action on performance and changing trends.
Create branded journeys across email, mobile, and advertising in Marketing Cloud.
Share consumer journeys with owners, franchisees, advisors, or any partner.
Tailor journey content with native tools in Sales Cloud, Service Cloud, and Community Cloud.
Analyse individual engagement or aggregate journey data to optimise each consumer journey.
Ask about Salesforce products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help.