Collaborative Customer Communities

Give your customers more than website portals and discussion forums for self-service. Give them a place to find the answers they need quickly, anytime, and from any device. And give your agents and employees tools for greater engagement and faster problem solving.


Customer Communities are inherently collaborative.

Customer Communities from Salesforce let community members and support agents contribute questions and crowdsource answers, ensuring that both can quickly find the best solutions. With close Service Cloud integration, the experience doesn’t end in the community. Agents can focus on the most difficult cases and never let a case from the community go unresolved.

Communities are easily customisable for your needs.

Easily customise your Customer Community or Employee Community to reflect your brand values and extend your company’s brand experience. Create stunning, simple-to-use environments that make your communities an interactive extension of your brand.

Employee Communities give agents and others a bigger toolbox.

Your agents and other employees can use Employee Communities to crowdsource problems and share solutions that aren’t public facing. Employee Communities can tackle a broad spectrum of needs and easily surface the best solutions.

Faster, smarter customer service starts with a free trial. (Yep, free!)

See firsthand how Salesforce is revolutionising customer service with a free Service Cloud trial.  You can also join our Success Community to learn from other users, and help your business thrive.