These are the questions we hear a lot and you'll find the answers below. But if you have others, please don't hesitate to contact us — we're here to help. 

Salesforce Success Cloud is a portfolio of always-on adoption, and advisory services to help you achieve results faster. We're your guides to customer success and we've designed Salesforce Success Cloud to help you realise the full potential of Salesforce. Our consultants, experts, specialists, and tools set you up with personalised advice and best practices at every stage of your journey. Whatever your ambitions, Salesforce Success Cloud is here to help you reach them. With the Salesforce Success Cloud, you get: 
● Always-on expertise from the people who know Salesforce best 
● Data-driven insights from our unique view into the cloud 
● Design-led innovation to help you fully realise your vision and create experiences customers love
We recommend starting with a Premier Success Plan. With it, you get enhanced 24/7 product support, training resources, and expert advice — all the things that help your people adopt Salesforce quickly, succeed, and boost ROI. Your Premier Plan also opens up access to the rest of the Salesforce Success Cloud portfolio, from Accelerators to complex consulting engagements. To fully explore your options, and find which services are right for you, talk with the Salesforce expert who best knows your business: your Account Executive or Success Manager.
Our services can help you reach your goals at every stage of your Salesforce journey. “Goals” is the key word. What do you want to achieve? Let’s start there, and we'll guide you on your journey. 100% of our customers want full adoption by their teams and big, fast ROI, so we recommend Premier Success Plans and Accelerators to everyone. Beyond that, your ambitions and needs get more unique and individual — and so do our services.
We’re 100% dedicated to your success with Salesforce, now matter how you define “success.” Do you want to help your team adopt Salesforce and reach specific goals quickly? We can help. Do you need senior strategic or technical advice, or always-on defence against downtime? We can help. Do you have a complex business and need world-class experts to help plan and deliver your total transformation with Salesforce? We can help do that and so much more. That’s what we do. That’s why we’re here.
One of the results we're most proud of is our customer satisfaction rating. We're consistently rated within the 90th percentile by our customers. Also, many of our services have success metrics built into the deliverables, so you can directly see how Salesforce Success Cloud impacts your own business.