Salesforce Lightning Editions FAQ

On February 2, 2016, Salesforce is introducing new core Salesforce editions for Sales Cloud and Service Cloud to give customers more customization and configuration capabilities. Salesforce’s Professional edition, Enterprise edition and Unlimited edition for Sales Cloud and Service Cloud will be replaced by new Lightning Professional edition, Lightning Enterprise edition and Lightning Unlimited edition for Sales Cloud and Service Cloud, and will be priced at $75, $150 and $300, respectively.

Why are we making this change?

  • Over the past 17 years, we've delivered thousands of features across our products, increased our data center capacity, and we continue to make our systems more trusted, bringing additional value to our customers.
  • With all of the exciting new products and features introduced over the years, and with the 50th release of Salesforce approaching, we took a close look at how we package our core products.
  • We analyzed historical buying and usage patterns to understand what our customers valued most, and we listened to customers and partners of all sizes through surveys and conversations.
  • The feedback was clear — our customers want more customization and configuration capabilities in our Sales Cloud and Service Cloud editions, and they want us to bundle in certain additional features that have been sold separately.
  • The new Lightning editions include more capabilities that better reflect how customers are using our products. And the new, simplified packaging reflects the value we are delivering.

To learn more about why we changed our plans, check out our blog post.

When does it go into effect?
New customers can purchase the new Lightning editions starting in Q2 FY17 (quarter ending July 31, 2016).

What happens for existing customers?
Existing Sales Cloud and Service Cloud customers will automatically receive the capabilities and features of the new Lightning editions on a rolling schedule starting in Q2 FY17. They will not need to change editions.

When customers come up for renewal, can they stay on their existing edition?

Are the new Lightning editions offered at a higher price point than the current editions?
Yes. We created the new editions to better match how customers buy and use our products. The new editions include additional functionality that many customers were buying a la carte, thus delivering more value.

Are international prices changing?
Yes. Foreign currency pricing for new customers will be adjusted in Q2 FY17.

Are any of the prices for other products changing?
As part of the rollout of the new Lightning Editions, we are also simplifying pricing for a few additional products including, and SalesforceIQ CRM. The new prices for and SalesforceIQ CRM will take effect on April 1, 2016, and new prices for will take effect on April 4, 2016.

Do I need the new Lightning editions to get access to the Lightning Experience today?
No. The Lightning Experience is the new user experience for Salesforce. It is available today in all of our current editions.

What is happening to Performance edition?
Performance edition will no longer be available for new customers. Performance edition will remain available to existing customers and they may continue to add-on and renew Performance edition according to the terms of their contract.

Additional Questions?
Current customers, please contact your Salesforce account executive if you have any additional questions.