Customer Service and Support
Salesforce Report: Nearly Half of Customers Think They’ll Get Better Service by Threatening to Switch Communications Providers
Communications and Media
0000173
0000172
0000171
0000170
0000169
Artificial Intelligence
Can AI Predict When a Telecom Customer Will Churn? Our Communications Cloud GM Says Yes.
Commerce
Connections 2021 Paints a Vision for the Future of Personalized Digital Experiences
Innovation
Salesforce’s Bret Taylor kicks off Industries Summit: How Customer 360 is Driving Digital Transformation
Digital Transformation
Introducing Salesforce Industries — Go Digital Fast with New Industry Clouds Built on the Salesforce Customer 360 Platform
Customer Success
Salesforce Chairman and CEO Marc Benioff Discusses Fourth Quarter Results with CNBC’s Jim Cramer
Mergers and Acquisitions
Salesforce Signs Definitive Agreement to Acquire Vlocity